Indianapolis Colts - Lucas Oil Stadium

G U E S T
I N F O R M AT I O N
G U I D E
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W elcome t o L u cas O i l Stadium
Lucas Oil Stadium (LOS) is the multi-purpose facility that replaces the former RCA Dome and opens as the new home of the
NFL’s Indianapolis Colts for the 2008 NFL season. It is a state-ofthe-art retractable roof, multi-purpose stadium featuring spectacular views of the Indianapolis skyline. In addition, the stadium
has FieldTurf in-fill playing surface, 7 locker rooms, operable
north window, dual two-level club lounges, 137 suites, retractable sideline seating, house reduction curtains, two large video
boards, ribbon boards, spacious concourses, 11 indoor docks,
exhibit space, and meeting rooms.
The seven-level stadium, which seats 63,000 for football, can
also be reconfigured to seat 70,000 or more for NCAA basketball,
the Super Bowl and concerts. It will cover 1.8 million square
feet (over twice the size of Conseco Fieldhouse) and will also
host NCAA Final Four and Regional men’s and women’s basketball games, major conventions, trade shows, IHSAA tournaments, national band competitions, local and national amateur
sports events and events such as the annual Indiana Black Expo
and Circle City Classic.
Lucas Oil Stadium is a fully accessible facility. All entrances
into the stadium, as well as all levels of the stadium, are fully
accessible via ramps, elevators and escalators. Accommodations
for persons with disabilities include family restrooms, accessible
ticket and concession counters, first-come first-serve designated
parking, assisted listening devices, wheelchair availability and
more. Assistive animals are welcome in the facility.
Lucas Oil
Stadium Facts
• Cost: Approx. $720 million
• S
eating Capacity: Approx.
63,000
• A
ccessible Seats: Nearly
1,200
• Escalators: 14
• Elevators: 11
• Ramps: 2, NW and SE side
• North Plaza: 30,000 sq. ft.
• Luxury Suites: 137
• F
ield Suites: 8, 10' from end
zone
• Q
uarterback Suite: 1, capacity 200 people
• C
lub Lounges: 2, bi-level
east & west club lounges
• M
eeting Rooms: 12, total
12,850 sq. ft.
• Locker Rooms: 7
• Parking spaces: Over 1,900
• Family Restrooms: 26
Developer
Lucas Oil Stadium is developed by the Indiana Stadium and
Convention Building Authority
(“the Authority”), a group of civic
and business leaders appointed by
the Governor of Indiana and the
Mayor of Indianapolis.
Architect
The stadium is designed by HKS
of Dallas, Texas, with significant
assistance from local design firms
such as A2S04 and Browning Day
Mullins Dierdorf of Indianapolis
and other Indiana design and engineering consultants.
Construction Manager
The construction manager is
Hunt Construction Group, Inc.,
of Indianapolis, assisted by the
local firms of Smoot Construction
and Mezzetta Construction. The
project is constructed by dozens
of trade contractors, mostly from
Central Indiana.
Financing
The estimated stadium cost is
approximately $720 million. It is
being financed with funds raised
jointly by the State of Indiana and
the City of Indianapolis, with the
Indianapolis Colts providing $100
million. Marion County has raised
taxes for food and beverage sales,
auto rental taxes, innkeeper’s
taxes and admission taxes for its
share of the costs. Meanwhile, a
small increase in food and beverage taxes in six “donut” counties
and the sale of Colts license plates
completes the total.
Benefits
In addition to retaining the
Colts in Indianapolis through a
new long-term contract, the new
stadium will pave the way for
another expansion of the Indiana Convention Center to open
in 2010. Taken together, these
projects are expected to create
$2.25 billion in economic benefit
to Central Indiana in 10 years and
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• C
oncession Stands (Permanent & Portable): 149
• O
perable Picture Window:
North end, 88'H x 213'W
• S
ize of stadium floor:
93,900 sq. ft., 25' below
street level
• N
W & SE video boards: 37'
x 97', 23mm pixel size
• R
ibbon Boards: 1,550 linear
feet
• R
oof Panels: 2 panels, each
panel weighs 2.5 million
pounds
• R
oof: Opens and closes in
9-11 minutes
• R
oof Opening Size: Over
176,000 sq. ft.
• E
xhibit Halls: 2, total
43,000 sq. ft.
• Colts Pro Shop: 1
create some 4,200 new permanent
jobs, as well as 4,900 construction
jobs during the life of the projects.
Construction Facts
•130,000 cubic yards of cast-inplace concrete
•16,000 tons of steel
•700 pieces of structural precast
concrete
•1,440 pieces of architectural
precast
•9,100 pieces of exterior glass
Facts about the
Retractable Roof
•First of its kind SuperFrame
Structural System
•Unique two-panel moving design-roof supported on five rails
•Gabled roof with peak running
north/south down center of field
•Over 176,400 square-foot opening area
•Long narrow panels “stack”
over building and do not overhang or shadow the building
facade
•Operates on cable drum drives
mounted to transporters
•Approximate 9-11-minute opening and closing time
NFL rules for roof opening –
Home team determines if roof is
to be opened or closed 90 minutes
before kickoff (except if precipitation is within the vicinity of LOS,
temperature is below 40 degrees,
or wind gusts are greater than
40 mph, then roof is automatically closed). It remains open
unless there are hazardous conditions (lightning, severe winds,
precipitation, low temperatures,
etc.). Once closed, the roof may
not be reopened.
The Seven Levels of LOS
Event Level - Feature locations include field, loading dock,
locker rooms (NFL and auxiliary),
commissary, pedestrian connector
to Indiana Convention Center (to
open late 2010), exhibit halls and
meeting rooms. The Event Level
also includes 8 Field Suites, with
over 160 individual seats.
Street Level (100 and 200
level seating) - This is the main
level in which you enter the Stadium. Feature locations include
Lucas Oil Plaza, East and West
Club Lounges, Ticket Office and
Colts Pro Shop. The Street Level
contains over 26,000 individual
seats.
Lower Suites - The Lower Suite
Level contains 77 suites, with over
1,700 individual seats.
Club/Loge Level (300 and 400
seating) - Feature locations include the upper levels of the East
and West Club Lounges. The Club/
Loge Level contains approximately
14,600 individual seats.
Upper Suites - Feature location
includes the Quarterback Suite in
the South End Zone, which has
seating for 200. The Upper Suite
Level contains 53 suites (including Quarterback Suite), with over
1,000 individual seats.
Terrace Level (500 and 600
level seating) - Feature location includes the The Bud Light Zone on
Terrace Level, which displays an
operable window overlooking the
city. The Terrace Level contains
approximately 20,500 individual
seats.
Press Box - The Press Box
contains game operations booths,
radio broadcast, coaches booths,
print media, video board production and stadium operations. The
Press Box also has seating for up
to 200 members of the media.
General Stadium
Information & Policies –
A to Z
Alcoholic Beverages Indiana State Law prohibits the sale of
alcoholic beverages to any person
under the age of 21. Guests will
be required to show proper identification and proof of age when
purchasing alcoholic beverages.
Starting times and/or days of
events may dictate alcohol restriction policies. Some events may
prohibit the sale of alcohol in Lucas Oil Stadium.
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Areas of Refuge
First Aid Stations are climatecontrolled areas available to guests
with disabilities and others who
may require temporary refuge
for a variety of reasons. First Aid
personnel will be pleased to assist
guests needing temporary refuge.
Please refer to the stadium maps
for exact locations.
Assistive Animals
Lucas Oil Stadium welcomes
guests with disabilities and their
assistive animals. Event staff will
provide suitable space for assistive animals upon request. It may
not always be possible for assistive
animals to stay in seating areas,
but every reasonable effort will
be made to accommodate special
needs. We urge guests with assistive animals to contact Lucas Oil
Stadium management in advance
of the event. Arrangements can
be made when it is essential for an
owner to have assistance from his
or her animal while seated.
Assistive Listening
Devices Assistive Listening Devices are
available during all major events.
A valid driver’s license or other
suitable identification will be required as a deposit for the device.
Please visit any of the Guest Services kiosks located throughout
the stadium for assistance.
Automated Teller Machines (ATM’s)
Accessible ATM’s are located
throughout the stadium. Permanent concession stands accept
major credit cards. Please refer to
the stadium maps for exact locations.
Banners/Signs
Banners are permitted inside
Lucas Oil Stadium provided that
they are in good taste, may be held
by one person, and do not obstruct
the view of any fans or stadium
signage. Lucas Oil Stadium reserves the right to confiscate or
move any and all banners.
Cameras & Video
Equipment
Use of cameras and video equipment inside Lucas Oil Stadium
will be determined by the event
promoter. Please note that such
use may be prohibited during
certain events. Video cameras
are prohibited for all Indianapolis
Colts home games.
Club Lounges The Baker & Daniels Club (East)
and ADVANTAGE Club (West) are
typically open for all Indianapolis
Colts home games to guests with
club seat and suite tickets. Please
keep your ticket with you at all
times for ease of access in and out
of the club lounges.
WOMEN
MEN
Concessions
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Centerplate offers
a wide variety
FAMILY
MEN
ELEVATOR
of food and beverage choices for
guests. There are 59 permanent
concession stands and 90 portable
concession stands with more than
500 points of sale located throughout the stadium. All concession
stands in Lucas Oil Stadium are
fully accessible, and permanent
concession stands accept major
credit cards. Large print menus
are available upon request. Please
refer to the stadium maps for exact locations.
RESTROOM
Centerplate is the sole licensed
food and beverage operator at Lucas Oil Stadium. Nonprofit groups
are encouraged to contact Centerplate at 317.262.3500 if they are
Sign Type 3D - funds
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interested in raising
for
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their organization by working in a
concession stand during Lucas Oil
Stadium events.
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EN
D - Alternate Messages
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ELEVATOR
1'-11"
Typical Location Elevation
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=8D @CP
1'-11"
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1'-6"
1'-9"
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Gates
Loading & Unloading
Lucas Oil Stadium is a fully
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accessible facility.
All gates
and
Guests may be dropped off and/
entrances are accessible using
or
picked up on the southwest
wheeled mobility devices. A total
corner
pull-through location off of
of 11 elevators, 14 escalators and
Missouri
Street, or on the north2 accessible ramp systems are
east
side
of
the stadium, on Capiavailable to assist with moving
tol
Avenue
by
the Colts Pro Shop.
guests to and from the different
Please
refer
to
the parking map
levels of the stadium. For adfor
further
information.
ditional information on ramps,
escalators and elevators, please
Lost & Found
refer to the section entitled VertiLost & Found items may be
cal Transportation.
turned into any usher or security
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Sign Type 3B
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Services Blade ID - Plan View
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1'-0"
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person. After each event, these
items will be left at Lucas Oil
Stadium Security Dispatch. For
further information, please call
317.262.4000.
Services Blade ID - Side View
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Guest Services
Guest Services staff is stationed
throughout the stadium, and can
assist guests with general inquiries, lost and found, stadium
directions, emergencies, as well as
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Guest Services Kiosk Locations
Street Level – There are two (2)
kiosks on Street Level.
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•Southeast corner of
the Clarian Health
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Plaza adjacent to
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Section 121
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•Southwest corner
of Chevy Plaza adjacent to Section 132
Club/Loge Level – There is one
(1) kiosk located on the Club/Loge
Level.
•Southwest corner adjacent to
Section 330
Terrace Level – There are two
(2) kiosks located on the Terrace
Level.
•Southeast corner, by elevator
=8D@CP 519
lobby adjacent to Section
•Northwest corner, by elevator
RESTROOM lobby adjacent to Section 545
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Services Blade ID - Alternate Messages
Sign Type 3B - Alternate Messages
provide general information and
assist with accommodations for
guests with disabilities. Guest Services personnel are uniformed and
easily recognizable. The uniform
attire includes khaki pants, blue
shirt and red sweater.
There are five (5) Guest Services
kiosks located throughout the stadium. All Guest Services kiosks
are equipped and prepared to assist with wheelchairs and assistive
listening devices, as well as any
other related questions regarding
special needs. Please refer to the
stadium maps for exact locations.
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Emergency Information
Lucas Oil Stadium has an
Emergency Action Plan (EAP) in
the event an emergency occurs.
Part of this plan includes a command center on event days staffed
by LOS personnel and local law
enforcement/emergency management personnel. You are encour-
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Drinking Fountains
Fully accessible drinking fountains are available on all levels
throughout the stadium.
Sign Type 1C
Family Restrooms
Family Restrooms
are available on all
levels of the stadium.
Please refer
to the
FAMILY
ELEVATOR
stadium maps for locations closest to your
seating section.
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First Aid
Clarian Health provides First
Aid to all public events inside
Lucas Oil Stadium. The main
First Aid office is located inSignthe
Type 3D - Plan View
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northwest corner of Street Level,
adjacent to Section 145. For emergencies during events, please find
the nearest usher, or contact LOS
Security from a red house phone
by dialing x4000, or contacting
Stadium Control at x3444. Please
refer to the stadium maps for exact locations.
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ocation Elevation
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aged to take the following steps in
the event of an emergency:
• Be aware of your location in the
stadium at all times.
• Identify the nearest exit to your
location.
• Listen, watch for and follow
instructions from the stadium
public address system and video
boards.
• Ask for assistance and information from stadium staff, uniformed security and medical
personnel.
Lost Parents & Found
Children Children who have lost their
parents should be escorted to the
nearest usher or security person.
Merchandise & Novelties
The Colts Pro Shop is open 7
days a week at the northeast corner of Lucas Oil Stadium. Hours
of operation are Monday-Saturday
10 a.m. – 6:00 p.m., and Sunday
12:00 noon – 6:00 p.m. The Colts
Pro Shop is open year round.
Please call 317.262.2700, or visit
www.coltsproshop.com for further
information and event-day hours.
Lucas Oil Stadium also offers
several merchandise and novelty
stands throughout the stadium
that are used for any events
selling merchandise. MainGate
is the sole licensed retail operator at Lucas Oil Stadium. Please
refer to the stadium maps for
further information.
Parking
Lucas Oil Stadium owns and
operates multiple parking lots
surrounding the stadium. Each
of those lots meets and may exceed ADA parking requirements.
There are also over 70,000 parking spaces available throughout
downtown.
Depending on the demographics of an event, additional spaces
above and beyond ADA guidelines
may be made available.
The primary accessible parking
location is located in the South Lot
with access off of Missouri Street
on the west side of the stadium. A
valid placard or license plate is required for access to these spaces.
Spaces will be available for purchase during events and are available on a first-come, first-serve
basis. Please refer to the stadium
maps for exact locations.
Power Stations
Power stations are available for
recharging wheelchairs and other
battery, operated mobility aid devices. These stations are also available for operating respirators and
other medical device equipment.
Please locate Lucas Oil Stadium security, Guest Services or First Aid
personnel for assistance in securing use of these stations.
Restrooms Restrooms located throughout
Lucas Oil Stadium are accessible.
In addition, all single Family Restrooms are available on all levels
and quadrants of the stadium to
accommodate special needs for
persons with disabilities. Please
refer to the stadium maps for exact locations.
Seating/Seating
Relocation Seating for persons with disabilities is available on all levels of
Lucas Oil Stadium and at all price
points. Guests who need to be relocated to an accessible seat must
visit the interior ticket window of
the Ticket Office located on Street
Level adjacent to Section 118.
Please refer to the stadium maps
for exact locations.
Security Procedures
All guests will be subject to inspection upon entering Lucas Oil
Stadium. The following items are
not permitted in Lucas Oil Stadium: food & beverage items, bottles,
cans, liquor containers, weapons,
coolers, bags, large purses, backpacks, video recorders, horns,
artificial noisemakers, and other
missile-like objects. Please be
advised that nothing larger than a
small personal handbag, subject to
inspection, will be permitted inside
Lucas Oil Stadium.
Smoking Policy
Smoking is strictly prohibited
within the stadium. Smoking is
permitted at any of the four (4)
gates located on the exterior of the
stadium. Please stay within these
gates – do NOT exit. If gates are
exited, re-entry into the stadium
will not be allowed.
Special Dietary/Medical Needs
Individuals with special dietary/medical needs should contact a First Aid or Guest Services
staff at their entry gate for locations to store special-needs items
such as prescription drugs,
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dietary foods or beverages.
Public drinking fountains are
available throughout the stadium, and a 7 oz. cup of water is
available for free upon request at
concession stands.
Suites
Lucas Oil Stadium offers 137
luxury suites including 8 field
suites that offer a unique opportunity to see the game up close
and personal, as well as 12 super
suites for lease. The Quarterback Suite offers 200 seats to
experience a unique shared suite
experience.
Suite holders receive Indianapolis Colts season tickets, VIP
parking, first option to purchase
tickets to Lucas Oil Stadium public
events, and access to private suite
level concourses as well as club
lounges. All suites are equipped
with leather armchairs, bar stools,
elegant furnishings, and flat
screen televisions complete with
NFL Sunday Ticket and game
statistics provided via video network. Seating capacities within
the various suites range from 12
-72 guests. Delicious food and
beverage selections are delivered
directly to each suite by Centerplate, exclusive caterer of Lucas
Oil Stadium.
The Quarterback Suite is
available for private events by
contacting Lucas Oil Stadium at
317.262.8600. The Indianapolis
Colts retain a limited number of
suites that are sold on a game-bygame basis. If you or a company
you know is interested in joining
the single game suite waiting list,
please contact the Indianapolis
Colts at 317.297.2658 for additional information.
Telephones/TTY
Red house phones accessible for
use by guests in wheelchairs are
located throughout the facility. A
TTY telephone is available in the
ticket office (317.262.3578).
For emergency purposes, please
find the nearest usher, or contact
LOS Security from a red house
phone by dialing extension 4000,
or contact Stadium Control at
extension 3444.
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FAMILY
ELEVATOR
11
Scale: 1"=1'-0"
Vertical Transportation A total of 11 elevators, 14 escalators and 2 accessible approved
ramp systems are available to
assist with moving guests to RESTROOM
and
from the different levels of the stadium. Please refer to the stadium
maps for specific elevator, escalator and ramp locations.
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ELEVATOR
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1'-11"
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14
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Escalators
The following escalators land on
the Street Level, Club/Loge Level
and Terrace Level only:
•Lucas Oil Plaza (North)
•hhgregg (South)
The following escalators are
Parking & Drop Off/Pick Up Map
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1'
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8'-8"
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Ramps
Lucas Oil Stadium features 2 accessible ramp systems that stop at
each level of the stadium.
• Northwest Ramp (Adjacent to
Section 145)
•Southeast Ramp (Adjacent to
Section 121)
Please refer to the stadium
maps for exact locations.
Wheelchair Availability/
Transportation Assistance A limited number of wheelchairs are available on a firstcome, first-serve basis at Guest
Services kiosks throughout Lucas Oil Stadium. A valid driver’s
license or other suitable identification will be required as a deposit
for the wheelchair. Wheelchairs
may not be removed from the facility. A fee will be imposed for any
wheelchairs not returned to any of
the Guest Services kiosks. Please
refer to the stadium maps for exact locations.
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Elevators
Elevators are located in each quadrant of the stadium, and
have access to the following levels:
•Event Level
•Street Level
•Lower Suite Level
•Club/Loge Level
•Upper Suite Level
•Terrace Level
•East Club Lounge
•West Club Lounge
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within the Club Lounges and land
at the Street Level and Club Loge
Level only:
•Baker & Daniels Club (East)
•ADVANTAGE Club (West)
Sign Type 3D - Alternate Messages
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4 1/4"
2"
MEN
change with the different configurations, but at all times will be
within the guidelines of the ADA.
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Ticket Office Information and Ticket Policies The Lucas Oil Stadium Ticket
Office and Will Call are located
on the southeast corner of Street
Level on Capitol Avenue. Depending on event demand, an additional satellite ticket office located
on the north side of the stadium
adjacent to the Colts Pro Shop
may be used. All windows are accessible. For ticket information,
please call 317.262.3389, or contact Ticketmaster at 317.239.5151.
Regular Ticket Office hours are
Monday-Friday, 9:00 a.m. – 5:00
p.m. Please refer to the stadium
maps for exact locations.
Lucas Oil Stadium has a capacity of approximately 63,000 for
football with seating available at
all levels and price ranges. As
part of that total, nearly 1,200
seats are available for persons
with disabilities. To ensure your
seat meets your needs, please alert
the ticket seller of your special
needs at the time of purchase. Every suite has the ability to accommodate wheelchairs.
Please note that Lucas Oil Stadium is a multi-purpose facility
and will have a variety of different
seating configurations. Seating
for persons with disabilities will
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Maps & Directions
Lucas Oil Stadium is conveniently located in the heart of
downtown Indianapolis with
easy access from several major
highways:
From the north: Follow I-65
South to Exit 114 (Martin Luther
King Jr. St./West St.) and go south
to South St. From the east: Follow I-70 West
to I-65 North. Take Exit 114 (Martin Luther King Jr. St./West St.)
and go south to South St. From the south: Follow I-65
North to I-70 West. Take Exit 79A
(West St.) and go north.
From the west: Follow I-70 East
to Exit 79A (West St.) and go
north. 70
NEW YORK ST.
DOWNTOWN INDIANAPOLIS
65
South ST.
St.
SOUTH
CHEVYSOUTH
SOUTH
LOTLOT
AD
S. M
McCARTY ST.
CAPITOL AVE.
SOUTH ST.
MISSOURI ST.
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T
DELAWARE ST.
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V
A
LUCAS OIL
STADIUM
MISSOURI ST.
W. MARYLAND ST.
PENNSYLVANIA ST.
WASHINGTON ST.
MERIDIAN ST.
ILLINOIS ST.
MARKET ST.
CAPITOL AVE.
WEST ST.
OHIO ST.
VE
NA
ISO
MCCARTY ST.
.
70
MORRIS ST.
CHEVY SOUTH LOT
PARKING HERE
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Contact Information & web sites
Lucas Oil Stadium Indianapolis Colts
Guest Services
LOS Ticket Office
Colts Ticket Office Colts Pro Shop Ticketmaster Event Hotline
ICCLOS Jobline
Lost & Found
Centerplate
CSC
317.262.8600
www.lucasoilstadium.com
317.297.COLT (2658)
www.colts.com
317.262.8600
317.262.3389
317.299.3663
317.262.2700
www.coltsproshop.com
317.239.5151
www.ticketmaster.com
317.262.3452
317.262.3473
317.262.4000
317.262.3500
317.262.3493
For your convenience, or to any answer questions about the stadium and its accessibility
to guests with disabilities, please contact Guest Services at 317.262.8600.
LOS Ticket Office Hours
Monday-Friday
9:00 a.m.-5:00 p.m.
*The ticket office adjusts its hours on event days and is open as the event warrants.
Lucas Oil Stadium
500 South Capitol Avenue
Indianapolis, IN 46225-1117
www.lucasoilstadium.com
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