MEDIC Monitor
Transcription
MEDIC Monitor
MEDIC Monitor October 2011 Dr. Frank Claudy Retires from the MEDIC EMS Inside: Pictures of the Board of Directors Dr. Frank Claudy, current Chair of the MEDIC EMS Board of Directors officially retired from the Board on September 29, 2011. Dr. Claudy was a member of the Board of Directors for 13 years, and served as Chair since 2008. EMS Week Display at Northpark Mall MEDIC EMS Annual Bowling Tournament Jill Cawiezell’s Dr. Claudy was instrumental in guiding MEDIC EMS in becoming the premier emergency medical service in the State of Iowa. Some of the accomplishments during Dr. Claudy’s tenure include ACE accreditation for MED-COM, the successful co-location of MED-COM to the SECC, and the adoption of many safety initiatives including power cots, the bariatric transport system, tire chains for icy road conditions, and stair chairs with treads. Dr. Claudy’s community vision, foresight and leadership will be missed in the coming years. We wish him the very best in his future endeavors. Congratulations! Dr. Frank Claudy with Linda Frederiksen, Executive Director and Kevin Greenley, Assistant Executive Director 25th Anniversary Ninth Brain to be- come the official pos ng board at MEDIC EMS MEDIC EMS at the AHA Heart Walk President Obama visits Davenport Anniversaries New Employees MEDIC EMS Picnic photos MEDIC Monitor Davenport (riders, Bix runners, spectators, and support vehicles), a significant planning effort was necessary to prepare for the potential community and public safety challenges. The Director’s Update July 30, 2011: The Bix 7 Meets the RAGBRAI in Davenport, Iowa History was made in Davenport, Iowa, on July 30, 2011, when the 39th RAGBRAI ended in Davenport, which was the very same day as the 37th legendary Bix 7 road race. The combination of these two large events was deemed to be the “largest single sports participation day” in the history of the state of Iowa. The RAGBRAI, short for the “Register’s Annual Great Bicycle Ride Across Iowa” last ended in Davenport in 1982. RAGBRAI participants kicked off their 2011 ride in Glenwood, with riders dipping their tires into the Missouri River. After overnight stops in Atlantic, Carroll, Boone, Altoona, Grinnell and Coralville, the riders ended their week long journey in Davenport, logging 478 total miles, and averaging 60 to 70 miles each day. RAGBRAI registration is limited to 8,500 week-long riders and 1,500 daily riders, but entries typically exceed the number of riders allowed, in addition to the “bandits,” or unregistered riders who join in the ride. With an estimated additional 100,000 individuals in the city of Enter a number of local experts, much too numerous to individually mention, to assure that this massive event came off without a hitch. Davenport’s Captain Dave Struckman oversaw the public safety planning with Chief Bart Howard, all under the watchful eye of Joe Taylor of the QC Convention and Visitor’s Bureau. A myriad of details were attended to, ranging from long term parking, lodging, traffic, media coverage, shuttle transportation, and route integrity, as well as safety and security. To assure EMS readiness for this event, MEDIC EMS enlisted the assistance of four other agencies that provided valuable mutual aid, including Buffalo Ambulance, Genesis-DeWitt Ambulance, GenesisIllini Ambulance, and Trinity Ambulance Service. Seven ambulances were staged on the RAGBRAI route, in addition to another fourteen for the Bix 7, for a total of 21 dedicated event ambulances. With higher than normal temperatures, a total of forty-one Bix 7 related dispatches occurred over a two hour Linda Frederiksen Executive Director period, resulting in twenty-five transports. There were no dispatches for the RAGBRAI event, with riders ending their journey in Davenport on a positive note. This combined event required the assistance of 94 EMS personnel. Thanks to each and every MEDIC EMS employee who helped out on July 30; your hospitality, customer service and professionalism was commendable, and it was great to work together as a team. Great job! MEDIC Monitor President Obama visits the Midwest MEDIC EMS was honored to be a part of the Presidential Motorcade during his visit to Iowa and Illinois on August 16th and 17th. We met the motorcade in Peosta and accompanied the President on his stops through Iowa. The next day we accompanied the President on his tour of Atkinson and Alpha in Illinois. President Obama stops in LeClaire to sign a few autographs on his way to Davenport, where he spent the night during his 3 day tour of the Midwest. 2011 Airport Disaster Drill MEDIC EMS sent 3 ambulances to assist in an area wide Disaster Drill at the Quad City Airport. With over 40 triaged patients actually transported, this was a very accurate simulation of plane crash scenario. The MABAS system was employed and the Scott County Emergency Communications Center was also involved in dispatching the Iowa Quad Cities response. Right: Joe Deppe and Dusty Mizer move one of the “patients” to an Emergency Department stretcher at Genesis-Illini. MEDIC Monitor As I See It ChChCh Changes “Change is intensely personal” As you have seen, the layout of the garage at Post 2 has changed. The goal of the re-design was to improve the flow of equipment/products that you use on a regular basis to increase the efficient use of your time and the valuable garage space. There is also strong consideration being made to making changes to our schedule. The goals here are to enhance our delivery of care to our customers, and provide shifts that meet the needs of our staff. Change is inevitable. Change for the right reasons is THE goal. Mr. Jonathan Washko, a recognized leader in EMS system design and development, teaches the values of the EMS Success Triad. He believes that in order to be the very best of the best in providing pre-hospital emergency medicine, successful companies continually strive to maintain a balance between; Patient Care, Employee WellBeing and Economic Stability. Patient Care in the Success Triad is composed of three parts; Response Times, Clinical Performance, and Customer Service. As I shared with you at the last Education Day, we have been gathering feedback from our customers for the past year. I am happy to report that the most recent survey results showed increased scores in the area of Medic Assessment in ALL of the questions. Also, in the area of Overall Assessment, scores increased in 5 out of the 6 questions. Great job!! MEDIC EMS is widely known to excel in providing outstanding clinical care. An upcoming CCP class will expand our ability to provide this service to our hospital customers. We are also taking the lead as we develop the ability to transmit 12-lead data wirelessly to the ED, further decreasing the doorto-balloon time. In the area of response times, as we continue to gather data, we will be making enhancements to our deployment plan with the goal of getting the highest level of care to the patient in the shortest amount of time. Employee Well-Being is comprised in part of; Retention, Health/Safety, Schedules, Compensation, and Family. We strive to be the employer of choice in our area for pre-hospital EMS and take pride in our continued success in maintaining a very low full-time employee turnover rate. MEDIC believes so strongly in safety that it is one of our Core Values. Balancing workload through the design of our schedule is critical. As mentioned previously, we are examining various schedule types and designs. In the coming weeks, we will be seeking your input on the area’s most important to you and your schedule. Your Management Team and our Board of Directors’ know that the wages and benefits you earn are crucial to the financial and emotional well-being of you and your family. Every year the goal is to balance the financial stability of the Company and the compensation package we offer. And last but not least, family. It is our belief that each component in this part of the Success Triad has a tremendous impact on you and your loved ones. We appreciate the tremendous role that family plays in your continued Kevin Greenley Assistant Executive Director ability to provide the highest in patient care, day in and day out. Financial Stability is the third component of the Triad. Here we find such areas as; Billing Practices, Delivery Model & Design, and Operational Efficiency & Effectiveness. As a not-for-profit business, our goal is to be able to meet the growing needs of our customers, our employees, and the Company while not operating at a financial loss. We are now fully entrenched in our new billing processes. Your continued ability to adapt to and improve our charting and billing requirements has been amazing. We are confident that this change is a long-term win for MEDIC. The evolution of pre-hospital care in the Quad Cities has been one of great change in the landscape, demand, and way care is provided to the communities we are proud to serve. The changes in healthcare are dynamic and rapid. In order to build upon our history of successes we must continue to implement the best designs and methods to meet the needs of our customers. What we do and how we do it must be the most effective and efficient for MEDIC to remain an industry leader in pre-hospital care. Change is intensely personal. Change for the right reasons is a MUST. MEDIC Monitor On July 1, 2011, the International Academies of Emergency Dispatch formally awarded accreditation as an Emergency Medical Dispatch Center to MED-COM, the dispatch division of MEDIC EMS. MED-COM is the 150th center in the world to be awarded this highest distinction for its comprehensive implementation and compliance with the Medical Priority Dispatch System (MPDS) and its associated “20 Points of Excellence.” The Medical Priority Dispatch System is the world’s most widely-used 911-type pre-arrival instruction and dispatch-life support protocol system. With scripted telephone instructions for CPR, relief of airway obstruction, bleeding control, and childbirth assistance, the “MPDS” has been credited with helping to save thousands of lives. In addition to requiring proper system oversight, medical control and quality improvement, MPDS accreditation demands careful protocol compliance and certification for all MEDIC EMS System Status Controllers. Earning this Accreditation is voluntary and involved completing a detailed self-study and analysis. This accomplishment demonstrates to not only every individual within the dispatch center, but also to our community as well as to the world, that MEDIC EMS is compliant with all international practice standards for Emergency Medical Dispatch. A special thanks to our Medical Director, Dr. Richard Vermeer, and our Board Chair, Dr. Frank Claudy, for their support of our accreditation efforts. Special recognition to Janelle Christy, MED-COM Quality Supervisor, Jill Cawiezell, MED-COM Education Supervisor, Vikki Habben and Brenda Clark, EMDQuality Auditors, and our excellent staff of System Status Controllers that worked very hard to earn this accomplishment for MEDIC EMS! MEDIC Monitor The American Red Cross Honors Lifesaving Champions The American Red Cross of the Quad Cities Area held a “Breakfast of Champions” on June 3, 2011. The event was to honor area lifesavers during National CPR and AED Awareness Week. Joe Collins and Andy Jeys responded to a cardiac arrest in the Donahue area. On this call the combination of bystander CPR, the Donahue Fire Department providing excellent response and care utilizing an automated defibrillator, and the ALS treatment provided by Joe and Andy, (including Hypothermia treatment) achieved a very positive outcome. The patient was in a normal cardiac rhythm and breathing on his own by the time he got to Genesis East, who continued Hypothermia. The patient was eventually released from the hospital with a great outcome. Ann Kappeler, Chief Operating Officer, American Red Cross of the Quad Cities stated, “This is a perfect example of how the Chain of Survival is supposed to work with terrific teamwork and a terrific outcome!” Joe Collins, Critical Care Paramedic and Andy Jeys, EMTBasic From L to R : Mike Rose-Donahue Fire, Tammy McCay-Neighbor who started CPR, Kent Schoenthaler-Donahue Fire, Dawn Schoenthaler-Donahue Fire, Barb Anderson-Donahue Fire, Wayne Arp-Donahue Fire MEDIC Monitor 9-11 Memorial Procession Never Forget….. September 11, 2011, marked the tenth anniversary of 9-11, one of our nation’s most significant tragedies. In remembrance of this event, Chief Mark Slagle and his team from LeClaire Fire organized a Scott County-wide processional involving all Scott County Public Safety agencies, a trip that spanned 125 miles. Chiefs and Directors from all Scott County agencies signed memorial flags that were presented to each department in memory of those who lost their lives. A special thanks to Chief Slagle and LeClaire Fire for their hard work in organizing this event, Gloria Fitzpatrick of the SECC for the creation of a very moving video memorial of the day, and numerous others for their efforts in facilitating this great memorial. We greatly appreciated the support and attendance of Dr. Frank Claudy, our MEDIC EMS Board Chair, at this event, as well as Mike Arp and Dusty Mizer who spent the day driving our ambulance in the processional. Kurt Lange and Dennise Blair also did a great job by helping to host a planned processional stop at our Eldridge Station. Thanks to all who made this day a very memorable event in Scott County! MEDIC Monitor Chuck Gipson Quality/Education Manager Quality and Education Update Davenport Fire received a grant to place one LUCAS 2 device on each of their engines and trucks in the City of Davenport, and MEDIC EMS has received a grant and has placed one on each of the Eldridge and LeClaire Ambulances. In late July, DFD began using the LUCAS 2 in Davenport. In August, MEDIC EMS implemented the LUCAS 2 mechanical CPR devices into the EMS system in rural Eldridge and LeClaire. Genesis has also added one of these devices in both the East and West ED's. Adding the LUCAS 2 device will allow a patient in cardiac arrest to receive almost perfect CPR minute after minute where human CPR begins to become less effective as time goes on. It will also allow staff to remain more secured in seatbelts while transporting patients rather than standing up in a moving vehicle to provide chest compressions. The Scott County EMS system anticipates seeing an increase in cardiac arrest survival rates as mechanical CPR is added in conjunction with pre-hospital hypothermia induction and the great care that staff provides. The following graphs show the number of cardiac arrests since January of 2009 (top graph) has remained consistent while the number of patients discharged alive from the hospital (bottom graph) has continued to steadily increase. For the calendar year of 2011, the number of arrests is 77 and the number of patients discharged alive is 12. The discharged alive percentage is 15.5% The number of patients with a return of spontaneous circulation is 29, which equates to 37.6%. Patient care reports (PCR) are audited at 100% of all patients who were transported and those who refused transport. Currently for the year, PCR's are 98.11% compliant in regards to completeness and adherence to medical protocol. Keep up the good work! Cardiac Arrests per month since 2009 Patients Discharged alive following Cardiac Arrest per month since 2009 5 4 3 2 1 0 se n b ra rp y n lu g p tc v c n b ra rp y n lu g p tc v c n b ra rp y n lu g p tc v c o e a e a J J u e O o e aJ e a J J u e O o e e v aJ eF M A aM u J J u F M A M u A S A S O N D J F M A M u A S N D N D aS MEDIC Monitor Kevin’s Corner We will be changing over to an adjustable cervical collar, the “Stifneck Select” which comes in adult and pediatric sizes. The collar sizing method is identical to regular Stifneck collars and they are easily adjusted to the proper size. Kevin Lange Paramedic Division Manager We will also begin using the “Multi – Grip Head Immobilizer” with the new style pediatric board. The Immobilizer is a one piece X-Ray transparent, adjustable restraint. Simply roll the cylinders outward, place Multi-Grip under the patients head, roll the cylinders inward and put the straps in place. These new items will go into place after the October education dates. Change happens by listening and then starting a dialogue with the people who are doing something you don't believe is right. -Jane GoodallThanks, Kevin Senior Voice and File of Life Honors Scott County First Responders on October 20, 2011 Senior Voice will honor the First Responders of Scott County at a dinner sponsored by The Riverboat Development Authority, The Scott County Board of Supervisors, and the Senior Voice organization. The File of Life Program was one of the first and one of the best to be offered by Senior Voice. The cooperation between First Responders and the use of the File of Life, has made emergency situations less stressful for the senior community. MEDIC EMS has always been a big supporter of Senior Voice and the File of Life is a handy tool to readily get important information and expedite patient care. Senior Voice would like to thank everyone that has made the File of Life program a resounding success. The dinner is on October 20th at the Knights of Columbus Hall on West 35th Street, Davenport. Social hour is at 5:00 p.m., dinner at 6:00 p.m., followed by awards at 7:00 p.m.. Please RSVP on the Posting board at post 2 or call Jerry. Thanks and hope to see you there! MEDIC Monitor Tom Tucker Retires after 16 years with MEDIC EMS Tom Tucker retired from MEDIC EMS Transportation Division on Friday, April 29, 2011. In 1995, Tom was the first Transportation Division Employee; his job responsibilities ranged from driving the Dialysis Shuttle, to the Genesis Intercampus Shuttle, and finally to the Courier. Tom was a well known and loved face amongst our customers and will be missed by many. Good job and good luck in your retirement Tommy! MEDIC Monitor 2011 MEDIC EMS Picnic MEDIC Monitor MEDIC EMS PICNIC 2011 The annual MEDIC EMS picnic was held at Bettendorf Middle Park Lagoon and it was a lot of fun. Brian Leonard and Shane Peitscher won the coveted Bag Toss Championship with a heart stopping win over Mike Stegall and Stevie Valdez. The kids enjoyed the Bouncy House and the food was great. We hope everyone had fun and we will see you next year! Shane Peitscher and Brian Leonard 2011 Bag Toss Champions Stevie Valdez and Mike Stegall 2011 Bag Toss 2nd Place MEDIC Monitor Jill Cawiezell 25 Year Anniversary Jill Cawiezell celebrated her 25th Anniversary at MEDIC EMS on September 15, 2011. Jill became a dispatcher in 1991 and a Supervisor in 1995 when the second dispatcher was hired. In 1992 the dispatch center officially became “MED-COM” at our current headquarters, and the physical location of dispatching until the move to the SECC in March of 2011. Jill has been there since day 1 and states “The dispatch center started in a small office at our West quarters with a radio, a pen, and a paper log. When post 2 was built we moved there and began using computers to track the rigs. It has been exciting watching it grow into the modern state of the art facility it is now.” Jill Cawiezell has been an integral part of that growth with her hard work and dedication. We couldn’t have done it without her! Congratulations Jill! MEDIC Monitor Jill Cawiezell25 Years at MEDIC EMS MEDIC Monitor Jill Cawiezell 25 Years at MEDIC EMS Congratulations Jill! Anniversaries 20 Years Marty DePauw Paramedic 15 Years Jamie Temple Paramedic Paul Andorf IS Manager Bert Hinton Paramedic Supervisor 10 Years Dave Rogis Paramedic Supervisor 10 Years Dan Collins ADM EMT Basic Dan Williams EMT Basic Jason Harris Paramedic Supervisor Dave Anderson EMT Basic Ryan Crispin ADM EMT Basic Mitch Cunningham Paramedic 5 Years Michelle Arp Transfer Coordinator/ SSC Derek DeMoss Paramedic MEDIC Monitor Jeff Doerr is Selected as New Metro Supervisor MEDIC EMS is pleased to announce that Jeff Doerr has been selected as Paramedic Division Supervisor in our Metro Operation. This promotion was effective September 5, 2011; Jeff completed Supervisor Orientation and will be assigned to “B” Shift. Jeff was hired on April 20, 1998, initially starting as a staff Paramedic. He became a Metro Paramedic Division Supervisor in 2001, holding that position for three years until he changed to supplemental status in order to pursue an EMS teaching position near his home. Jeff returned to MEDIC EMS in a full-time Paramedic role in May of 2011 in our Eldridge Operation. Please take an opportunity to congratulate Jeff as we look forward to working with him in his new position. Congratulations! Jeff Doerr Paramedic Supervisor Congratulations to these Promoted Employees Joe Behr Paramedic Lucas Haut Paramedic Brandon Ducey Paramedic Tim Starr Paramedic Birth Notices Congratulations to: Joe and Samantha Behr on the birth of their son Noah Cole Goepfert and Abby Bodkin on the birth of their son Caden Eric Bruckner on the birth of his son Noah Matt Fennelly Paramedic MEDIC Monitor New Employees Andrea Fischer Full-Time SSC Matt Kingsley Full-Time EMT-Basic Mike Collins Full-Time Paramedic Rob Klaren Full-Time Paramedic Chris Bowman Part-Time Paramedic Sara Gravert Part-Time EMT-Basic Alex Wilson Part-Time EMT-Basic Ben Jepson Full-Time EMT-Basic WELCOME to the MEDIC EMS Team! MEDIC Monitor Technology Update Paul Andorf Information Systems Manger A lot has been going on in the world of Information Technology/Systems (IT/IS). With the successful move to SECC MEDIC EMS has almost doubled its IT infrastructure. This increase allows us the ability to have enhanced disaster recovery capabilities. This past summer we have been working on our State of Illinois data extract validation for TabletPCR. State of Illinois requires each agency to go through a validation process to ensure that ePCR data being sent to the state is of high quality and meets their submission requirements. In August we have successfully met all requirements for Illini Ambulance data submission and we are waiting for enough trips to submit our final validation for MEDIC EMS. Presently, we are testing a new device called the Titan II. This device plugs into the data port of the LifePak 12 and provides us the ability to transmit 12 Lead EKG using the ambulances wireless access point. Presently, Genesis Medical Center is working on installing the Medtronic LifeNet System that will be receiving this information. In the next few months we will be replacing our CF-19 Toughbooks with an updated version. This new version will be based on Windows 7 with an i5 core processor. We are also looking at outfitting the devices with solid state drivers which will increase performance. With the new Toughbooks we will be experimenting with document scanners in the field. Our expectation is these scanners will facilitate capturing images of documents (e.g. facesheets, med lists, physician orders, etc.) directly to the chart. In closing, within the next few months we will be upgrading numerous systems: Crew Scheduler, TabletPCR, RescueNet Dispatch & Billing CAD, Inform and various backend software. Prior to the upgrades we will send out notices to notify every one of expected downtime and any changes in the software. Remember to submit Informs if you have any issues and check your emails for any notices about pending upgrades or changes. MEDIC Monitor Heart Walk 2011 MEDIC EMS was again heavily involved in the 2011 AHA Heart Walk. MEDIC Teams walked with canine assistance, and our ambulance provided standby for this event. The weather was threatening but we avoided any major downpour. Thanks to all the MEDICs that participated this year! MEDIC Monitor EMS National EMS Week: “Everyday Heroes” Week 2011 Jerry Williams Community Relations /Fleet/ADM Manager National Emergency Medical Services Week, a celebration to honor approximately 750,000 EMS providers nationwide who deliver lifesaving emergency care, was on May 16 - 22, 2011. This year’s EMS Week theme, “EMS: Everyday Heroes,” spoke to the dedicated response to emergencies 365 days a year, 24 hours per day. Activating 9-1-1 and starting CPR are things a bystander can do to save someone’s life. The first few minutes after a life threatening injury or medical crisis are the most important. Iowa emergency medical services (EMS) workers respond to provide critical lifesaving services throughout Iowa. Access to quality emergency care dramatically improves survival and recovery of those who experience sudden illness or injury. EMS provides immediate access to health care through an organized system of response, treatment and transportation. In Iowa, nearly 13,000 certified EMS providers are dedicated to saving lives, providing comfort and care by responding 24 hours a day, seven days a week. Annually, EMS providers respond to over 240,000 calls for assistance from the public. “EMS providers are the critical link in providing emergency health care to the citizens and visitors of Scott County", said Jerry Williams, Fleet/Community Relations Manager at MEDIC EMS. MEDIC EMS had an ambulance on display at Northpark Mall on Thursday May 19 through Saturday May 21, 2011. There was EMS equipment on display; and “Mikey Medic”, a robotic ambulance educated the children with an explanation of the 9-1-1 responses from the EMS community here in Scott County. MEDIC Monitor EMS Week 2011, “Everyday Heroes” I would like to thank everyone who came out to the mall to celebrate EMS week 2011 with us. As usual Mikey was a big hit with the kids and we answered a lot of questions about EMS. Hopefully it will help make the EMS experience a little less frightening to the community. We received a lot of “thanks for all you do”, from mall patrons which made us feel good. Thanks to Kevin Lange, Chuck Gipson, Bud Wye, Jim Rutledge, Leah Zwonitzer, Brandon Askew, Brenda Clark, Bert Hinton, Andrew Stevens, Gary Soderstrom, Jeremy Pessman, Paul Andorf and family, Nick Jensen and family, Michelle Arp, Vikki Habben, Brian Leonard, Eric Hupp, and Linda Frederiksen. Hope to see you there next year! Jerry MEDIC Monitor Bowling Champs for 2011 Jill Cawiezell and Bill Wullweber Noah Cawiezell and Gerald Hutchison MEDIC EMS Bowling 2011 Gerald Hutchison and Cindy Williams Runner Ups Jill Cawiezell and Bert Hinton It was a great Ɵme again this year for good bowlers and bowlers Jill Cawiezell and Brian Leonard like me! We had a great turnout and some very heated matches. Jill Noah Cawiezell and Jerry Williams and Noah Cawiezell were on fire, they bowled tremendously! I was carried by Noah with a second place finish. Thanks again to Jill Cawiezell and Rhonda Harter for all of the hard work organizing this event. Great Job! Jerry Williams Community Relations /Fleet/ADM Manager MEDIC Monitor MEDIC EMS Bowling 2011 MEDIC Monitor Operation Prom Night at North Scott High School MEDIC EMS, Eldridge Fire, Davenport Fire, Scott County Sheriff, Iowa State Highway Patrol, MED-FORCE helicopter, and Eldridge Police worked together to help North Scott High students learn about the dangers of drinking and driving. The Operation Prom Night scenarios simulate a collision involving a drunk driver and subsequent rescue of the victims. This is a long standing program of the Davenport Fire Department who helps other local fire departments stage this program. MEDIC EMS has been happy to assist them with the hope that it lowers the number of prom goers that drink and drive. MEDIC Monitor Education and Event Calendar October 5, 2011 Mandatory Quarterly Education at Post 2, 1700-2100 October 12, 2011 Mandatory Quarterly Education at Post 2, 1700-2100 October 13, 2011 Monthly Education in Clinton, 1800-2100 Respiratory distress and cardiovascular compromise October 19, 2011 Mandatory Quarterly Education at Post 2, 1200-1600 October 26, 2011 Mandatory Quarterly Education at Post 2, 0800-1200 October 26 and October 27, 2011 CPR Instructor class at Post 2, 1630-2030 November 19 and 20, 2011 PHTLS at Post 2, 0900-1730 November 23, 2011 EMD Run Review at Post 2 from 1800-2000 December 9 and 10, 2011 PALS at Post 2. 9th 1630-2100 10th 0830-1630 January 13 MEDIC EMS Annual Award and Holiday Banquet January 20-22 First session of the National Registry Refresher 0800-1700 February 10-12 Second session of the National Registry Refresher 0800-1700 Personal Applause Personal Applause is an opportunity for customers and employees to give congratulations on exceptional areas of performance. Congratulations to the following employees receiving Personal Applause during the last few months! Gary Soderstrom-7 Gerald Hutchison-6 Paul Harbeck-5 Dusty Mizer-5 Cole Goepfert-4 Joe Behr-4 Jim Lange-4 Tim Starr-3 Dawnyal Daniels-3 Pat Stewart-3 Marty DePauw-3 Bert Hinton-3 Leah Zwonitzer-3 Dan Williams-3 Jeremy Pessman-3 Brandon Askew-3 Rhonda Harter-3 Lucas Haut-3 Bill Wullweber-2 Dan Vosatka-2 Matt Fennelly-2 Anne Wittkowski-2 Dennise Blair-2 Kandi Gay-2 Kyle Cardel-2 Aleq Roelandt-2 Nate Paxston-2 Jill Cawiezell-2 Logan Becker-2 Janelle Christy-2 Wes Haan-2 Shaun Logan-2 Brenda Clark-2 Lisa Eggers-2 Mike Dorton-2 Bud Wye-2 Brad Roelandt Bruce McCrady Brian Gooder Amber Casteel Andy Morrow Crystal Eakins Jamie Temple Sara Gravert Matt Wright Michelle Arp Joe Collins Mike Stegall Brian Moriarty Anna Froeschle Nick Jensen Sue Fabish Bob Rogan Dave Pilger Dave Rogis Jim Doran Matt Kingsley Naomi Sanders Eric Bruckner Kevin Lange Jake Briley Jeff Pessman Mike Ehlers Brandon Ducey Rob Frakes Max McDermott Chuck Gipson Andy Jeys Jason Harris