- EchoStar

An EchoStar Company
Discover What’s Possible When
You See the World Differently
Dear Customer:
Thinking differently is what drives innovation. At Hughes, innovation is both our commitment and our
passion—from operating HughesNet, the world’s #1 high-speed satellite Internet service for consumers
and small businesses, to providing market-leading managed network services for enterprises and
governments globally, to developing advanced broadband technologies and solutions for the world’s
premier operators. Now as part of EchoStar Corporation, the combined companies create a global
powerhouse in satellite-based digital video and broadband solutions and services.
Innovators make history. The Hughes legacy of innovation began over 25 years ago when we invented
the commercial very small aperture terminal (VSAT), and since then have been the technology and
market leader in satellite networks with more than 3.3 million systems shipped to customers in over
100 countries. Wal-Mart’s decision in 1984 to choose Hughes and implement the world’s first enterprise
VSAT network was hailed by Fortune magazine as one of the top 20 strategic business decisions of
the twentieth century. Since then we’ve continually invested in expanding the capabilities and market
reach of broadband technologies and applications, and have become one of today’s leading providers
of managed network services to blue chip companies across all major verticals—including retail, oil/gas,
automotive, financial services, lottery, and hospitality—and to governments for emergency preparedness,
telework, and defense/intelligence solutions, such as SATCOM on-the-move everywhere—including
land, maritime, and airborne. Our award-winning SPACEWAY® 3 satellite—the world’s first with onboard
switching and routing—has powered a revolution in Ka-band technology, helping close the digital divide
by bringing high-speed, affordable Internet access to consumers and small businesses in North America
that are either unserved or underserved by terrestrial broadband technologies.
The World’s Leading Provider of
Satellite Broadband for Home and Office
Hughes Network Systems, LLC (HUGHES)
is the world’s leading provider of satellite
broadband for home and office, delivering
innovative network technologies, managed
services, and solutions for enterprises and
governments globally. HughesNet® is the
#1 high-speed satellite Internet service in
the marketplace, with offerings to suit
every budget. Hughes products employ
global standards approved by the TIA, ETSI,
and ITU organizations, including IPoS/DVB-S2,
RSM-A, and GMR-1. Headquartered outside
Washington, D.C., in Germantown, Maryland,
USA, Hughes operates sales and support
offices worldwide, and is a wholly owned
subsidiary of EchoStar Corporation (NASDAQ:
SATS), a premier global provider of satellite
operations and digital TV solutions.
According to COMSYS® VSAT Reports published from 1988 to 2011, Hughes has consistently held
over 50 percent cumulative market share of the global VSAT business. We are also a major provider
of technologies, systems, and terminals to the world’s leading mobile satellite operators.
The future is in development today as Hughes engineers create the breakthroughs of tomorrow. Launched
on July 5, 2012 by Arianespace from Kourou, French Guiana, our Ka-band EchoStar® XVII satellite
with JUPITER™ high-throughput technology will be the cornerstone of HughesNet Gen4 high-speed
Internet service across North America. With well over 100 Gbps capacity, EchoStar XVII will bring a
media-rich world to over 1.5 million subscribers.
Our business is broadband, and we recognize that the true measure of our success is the impact we
make on people’s lives. That’s why we think differently. I invite you to find out more and join us in our
journey of discovery.
Sincerely,
Pradman Kaul
President
Connecting Homes and Small Businesses
Today, people around the world rely on the
Internet for everything from entertainment
to education, from online shopping to online
business, from news to social media. Hughes
was first to develop satellite Internet technology
and operates the world’s largest high-speed
satellite Internet service, HughesNet—serving
over 659,000 subscribers in North America
as of mid-2012. And EchoStar XVII, our
next generation satellite with JUPITER
high-throughput technology, was launched
in mid-2012 to bring higher speeds and more
choices to over 1.5 million more consumers
and small businesses in North America.
With HughesNet Gen4, customers
omers
can do more of what they love
ve to do online,
with faster speeds and more download
capacity than ever before.
Video
Music
Internet
H
HughesNet
Gen4 is the next generation of high-speed satellite Internet.
tio
It’s made possible by our network of
advanced satellites and comes backed
by award-winning customer service,
with plans and pricing to fit every need
and budget.
Social Networking
Bringing
the World
Home
The Dinodig Project of
Southwestern Adventist
University depends on
HughesNet high-speed
satellite Internet to send
detailed data and images
of dinosaur excavations
from a remote quarry
site in eastern Wyoming.
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CONNECT TO THE FUTURE
Connecting Laney Honey
to its customers and distributors via HughesNet,
directly from its 40-acre
beekeeping farm in
rural Indiana, increased
productivity and sped up
the 30-year-old company’s
online marketing efforts.
As part of the American
Recovery and Reinvestment Act
of 2009, Hughes was awarded
$58.7 million to bring highspeed Internet to over 100,000
customers in areas unserved
and underserved by terrestrial
service. The Clarkson family in
rural West Virginia is just one of
many that have benefited from
this program.
Thanks to HughesNet,
Jonathan Meigs enjoys a
rural lifestyle while running
Meigs Media Group, a media
consulting and advertising
production business with
employees 100 miles away
in New York City.
High-speed, always-on
HughesNet connectivity
helped Alabama-based
Producers Gin streamline
their business operations
to receive more shipping
orders and process
more receipts.
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The Premier Managed Services Provider
for Enterprises Around the World
Fully managed networks from Hughes are the
choice of leading companies across the globe in
virtually every market sector. In today’s complex
environment, Hughes understands the importance
of a tailored approach to building solutions
designed to meet specific needs. That’s why we
stay one step ahead, anticipating our customers’
needs and building innovative solutions that are
enabling the “Enterprise of the Future.”
Global Knowledge, Local Understanding—Our
one-stop, global managed services support
enterprise communications, networking, IT,
and related needs. Combining the reach of our
own service companies in North America, Brazil,
Europe, and India with strategic partnerships
across the globe, we serve over one million sites
on five continents. And our technology powers
an ever expanding range of broadband solutions
delivered by our growing base of authorized
service providers and resellers in the Middle East,
Africa, Latin America, Asia Pacific, and Russia
and the CIS countries.
Advanced Networks for
the Evolving Enterprise
Lottery – Hughes built and
operates one of the largest,
private IP networks in the
world for lottery giant GTECH
Corporation—with more than
97,000 sites. In the U.K.,
lottery operator Camelot Group
depends on Hughes for a
high-availability, managed
network solution that
combines cellular, DSL,
and satellite technologies
at over 28,000 locations.
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CONNECT TO THE FUTURE
Retail – Retail giants around
the world, such as TJ Maxx,
Carter’s, and Walgreens,
rely on Hughes managed
services to take care of their
networks while they take
care of business—providing
them with PCI compliance,
distance learning, and retail
digital signage.
Hospitality – Hughes
delivers customer-centric
applications like Guest
Wi-Fi, Digital Signage, and
Digital Concierge, as well
as managed broadband
connectivity to the hospitality
industry, including leading
brands like Best Western,
Choice Hotels, and
Wyndham International.
Restaurants – Major restaurant chains such as Burger
King, YUM! Brands, and
Wendy’s depend on Hughes
managed networks to handle
millions of credit and debit
card transactions daily, and
provide Guest Wi-Fi services
at many thousands of sites.
Banking – Innovative Hughes
managed network solutions
help banking and financial
companies around the world,
such as Visa International
in Latin America, Banco de
Brasil, M&T Bank, and Bank
of India, connecting branch
offices and ATMs across wide
geographies and enabling
an array of secure financial
offerings for their customers.
Oil and Gas – Hughes
provides enterprise-wide
network management
and solutions for energy
majors like BP, ExxonMobil,
Halliburton, and Shell across
the globe—connecting field
offices and oil rigs, reducing
administrative costs, and
enhancing the customer
at-the-pump experience.
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Government agencies worldwide turn to Hughes
for a comprehensive range of communications
solutions to help serve the public. Our technology
and services support the many missions of
government with highly available, highly efficient
solutions, enabling agencies to connect field
offices and stay operational even during
emergencies, assist in homeland security, and
support teleworkers. Across the globe, Hughes
is on the front lines of bridging the digital divide,
Empowering Governments
to Better Serve the Public
Hughes satellite technology
is connecting schools and
healthcare facilities across
Ecuador as part of the Ecuador
Digital program funded by
Ecuador’s Ministerio de
Telecomunicaciones (MINTEL)
under an Iseyco contract
with Corporación Nacional
de Telecomunicaciones.
Tailored Solutions for
Government Agencies
bringing high-speed Internet, rural telephony,
and distance education to the unserved or
underserved populations. For military and
intelligence customers, we take great pride in
applying our proven, commercial networking
technologies to deliver cost-effective, leading-edge
solutions, including communications on-the-move
over land, sea, and air which can be readily
integrated with global military networks.
A U.S. federal agency and an
international Coalition partner
rely on the Hughes satellite
airborne solution for in-flight
intelligence, surveillance,
and reconnaissance (ISR),
including air segment, ground
segment, and network
management services.
The high throughput and capacity
necessary to maintain net-centric
communications for U.S. and
Coalition troops is built into Hughes
Tactical SATCOM Systems.
Photo: Courtesy of the Department of Defense.
Government teleworkers
located virtually anywhere in
the country stay connected
from their home offices via
Hughes Telework Solutions.
Whether in cities, towns, or
rural and more remote areas,
students in classrooms across
Brazil, Africa, India, Russia,
and a host of other countries
enjoy richer learning opportunities through interactive
distance education powered
by Hughes technology.
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CONNECT TO THE FUTURE
The Los Angeles Sheriff’s
Department in California
depends on Hughes Digital
Signage for up-to-the-minute
communications and training
for officers and inmates.
U.S. Department of Agriculture’s (USDA) Food Safety
and Inspection Services
contracted with Hughes to
deliver managed broadband
services to 300 offices and
inspection sites.
A Hughes satellite solution
powers Alabama’s GSSNet/
Alert Studio, a state-ofthe-art digital emergency
communications system that
disseminates alerts in multiple
formats countywide, statewide,
and regionally.
HughesNet-powered kiosks
in villages and towns across
India bring government
services, business services,
and distance education to
tens of thousands of people.
In the U.S., the Hughes InterGovernment Crisis Network
instantly connects decisionmakers when disaster strikes.
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Mobility Solutions
Part of CNN’s Emmy awardwinning satellite newsgathering
solution, Hughes BGAN
(Broadband Global Area
Network) technology streamlines the process of live media
feeds, replacing the need for
a truck-full of equipment.
Today’s world is on the move and Hughes
is at the forefront of providing innovative
mobile communications solutions for
every environment.
Researchers at the California
Institute of Technology
Tectonics Observatory monitor
seismic activity in the earth’s
crust from far-away Nepal,
Chile, and Peru with Hughes
BGAN M2M (machine-tomachine) solutions.
Serving the world of LEO/MEO
satellite operators, Hughes
has developed an Access
Network Controller (ANC)
gateway for Iridium. Currently
under development is an
Advanced Radio Access
Network and User Terminal
Subsystem for operation with
the next-generation constellation
of Globalstar satellites.
Serving the World’s Premier Mobile Satellite Operators
Hughes designs and develops comprehensive network solutions and portable voice
and data terminals for the world’s premier mobile satellite operators:
On Land, at Sea, and in the Air
Southwest Airlines customers
enjoy high-speed Web browsing, email, and video services
via an onboard, wireless
Internet system supplied
by Row 44 and powered by
Hughes technology and the
company’s nationwide satellite
broadband connectivity.
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CONNECT TO THE FUTURE
The Indian Navy relies on a
Hughes command and control
network that links disparate
platforms and provides
tactical visibility, part of a
total satellite communications
solution furnished by Bharat
Electronics Limited.
Offshore oil/gas exploration
and the maritime industry in
the coastal waters of the Gulf
of Mexico and the western
Caribbean stay connected
with uniform, high-quality
broadband maritime services
from Hughes, with local 24x7
technical support provided by
ESSI Corporation.
Thuraya Satellite Telecommunications Co., whose
huge coverage area spans
Europe, Africa, and Asia,
employs a Hughes-designed
L-band mobile satellite
system and dual-mode,
GSM/satellite handsets.
MEXSAT in Mexico, will operate
a comprehensive L-band mobile
satellite network and terminals
developed by Hughes, with
Boeing Corporation as the
lead contractor to supply three
geo-mobile satellite systems.
Inmarsat delivers mobile
satellite services across
its Broadband Global
Area Network, offering the
complete line of Hughes
BGAN terminals, from
compact portables to M2M
solutions, providing full IP
connectivity via powerful
satellites virtually anywhere.
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Innovation is Why Hughes Leads
Since we introduced commercial VSAT networks
over 25 years ago, we continue to advance broadband technology every year. At Hughes, we don’t just
design chips—we build systems on chips that enable
broadband communications around the globe. As
the world’s premier broadband satellite company, we
work in close collaboration with technology, application
and service provider partners to expand the realm of
opportunities—meeting tomorrow’s communications
challenges today.
The Technology
Provider for
Operators and
Businesses
Around the World
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With more than 3.3 million
terminals shipped to customers in over 100 countries,
Hughes broadband satellite
solutions are in action around
the world, from North and
South America, to Europe
and Russia/CIS, to Africa/
Middle East and Asia/Pacific.
Our flagship HN and HX
platforms support a broad
range of bandwidth-intensive
services, including highspeed Internet access, VoIP,
interactive distance learning,
videoconferencing, and
multimedia streaming.
Hughes is supplying the
complete Ka-band networking
systems and customer
terminals to power Avanti
Communications Group’s
HYLAS 1 and HYLAS 2 satellite
broadband services across
Europe, and Yahsat’s Yahclick
service across the Middle
East and Africa, bringing
high-speed Internet access
and value-added applications
to thousands of households
and businesses.
Hughes has an ongoing
commitment to invest in the
broadband industry and help
create its future by contributing
intellectual property and
taking a leadership role in
promoting the development of
global standards, such as IP
over Satellite (IPoS), DVBS-2
with ACM, Regenerative
Satellite Multimedia (RSM-A),
and Geostationary Mobile
Radio (GMR-1 3G).
Beyond developing core
technologies and supplying
a full range of networking
systems and terminals,
Hughes owns and operates
a global base of shared hub
services in the U.S., Brazil,
Europe, and India, enabling
customers to realize the
many benefits of broadband
by satellite without having to
build and operate their own
dedicated networks.
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Look to Hughes to Lead the Way
The Next Generation—EchoStar XVII with
JUPITER High-Throughput Technology
Changing the Game with SPACEWAY 3
Recognizing the enormous capacity and
cost-savings potential in Ka-band technology,
Hughes took the lead in the development of
Ka-band systems with the groundbreaking
SPACEWAY 3 broadband satellite system, the
world’s first to employ onboard traffic switching
and routing. Successfully launched in August
2007, SPACEWAY 3 ushered in a new world of
bandwidth-on-demand satellite services with
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true peer-to-peer, single-hop networking of
high-performance ground terminals. Bringing
advances in satellite technology, such as
10 Gbps overall capacity, fast packet switching,
and spot beam forming, SPACEWAY 3 delivers
a wide range of Hughes broadband IP services
to consumer/small business, enterprise, and
government customers in North America.
Launched on July 5, 2012, EchoStar XVII, our
next-generation, Ka-band satellite with JUPITER
high-throughput technology, is designed with
well over 100 Gbps capacity—approximately
80 times more than today’s conventional Ku-band
satellites—and will expand the rapidly growing base
of HughesNet subscribers in North America to an
additional 1.5 million or more. Employing a multispot beam, bent-pipe architecture, EchoStar XVII
is the cornerstone of HughesNet Gen4 service,
bringing customers more choices and media-rich
applications like never before, with affordable plans
to suit any budget.
Forging the Vision
From developing core technologies, to
supplying innovative systems and terminals—
whether fixed or on-the-move—when it comes
to broadband satellite networks and solutions,
Hughes has always led the way. And we are
committed to build on that leadership by
continuing to forge the vision of future
opportunities and potential for our many
customers around the globe.
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The Hughes Commitment
To Our Employees
To Our Customers
Our promise is to create the benchmark
in high-quality broadband technologies,
services and solutions, and to support
our customers with the best people and
products in the industry.
Hughes is committed to maintaining the integrity
of workplace excellence by offering our employees a
great place to work through flexible work arrangements,
learning, health and wellness programs, community
involvement, diversity, and a positive corporate
culture. Hughes has been honored by the Alliance
for Workplace Excellence (AWE) for our promotion
of excellence in the workplace and work/life balance
every year since 2000. In 2012, we were also
recognized by AWE with the Health & Wellness
Trailblazer Award and the EcoLeadership Award,
a triple winner for the second year in a row.
We understand that Hughes is only as
strong as the quality of our customer
support—which is why our team
takes special pride in having been
recognized for service quality and
technology awards over the years.
Global Presence
Hughes owns and operates service businesses in
North America, Brazil, Europe, and India, offering
complete managed network solutions including
program management, installation, training,
maintenance, and support. Our rapidly growing
family of Hughes authorized service providers
and distributors around the globe offer
high-quality project implementation, support,
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Our many achievements and successes would not
be possible without the creativity, teamwork, and
passion of our people. Our world-class team spans
five continents and numbers over 1800 people, more
than 40 percent of whom are engineers. Backed by
over 240 patents, this team is augmented by our
expert base of authorized service providers,
distributors, dealers, and sales agents.
To Our Communities
and service utilizing Hughes-designed systems
and terminals. At Hughes Network Operating
Centers (NOCs), experienced engineers monitor
customer networks 24 hours a day, 7 days a week,
365 days a year, backed by internal and external
field organizations that stand ready to provide
reliable, responsive support.
Hughes embraces community service activities
and encourages employees to be involved locally,
nationally, and globally. Over the years, the
company has supported causes such as the
Vietnam Veterans Memorial/National Park Service,
American Heart Walk, Cell Phone Donation,
Disaster Relief through the American Red Cross,
and Relay for Life. A few of the many organizations
that Hughes has supported in conjunction with
individual employee philanthropic efforts include
Alzheimer’s Association, American Diabetes
Association, American India Foundation,
Manna Food Center, Save the Children, and
Susan G. Komen Race for the Cure.
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A World of Possibilities
The EchoStar/Hughes Powerhouse
In June 2011, EchoStar Corporation (NASDAQ:SATS)
acquired all the assets of Hughes Communications,
Inc. Well-known as a leader in satellite operations
and digital TV solutions that enhance today’s home
entertainment lifestyle, EchoStar complements
Hughes as the world’s leading provider of satellite
broadband technologies and services for home and
office. The combined companies create a global
powerhouse in satellite-based digital video and
broadband solutions and services.
As part of the EchoStar team, we are working
on a number of exciting joint projects, including
implementing a Blockbuster strategy with DISH
Network to bring movies-on-demand via streaming
over our HughesNet service. In addition, we’re
working with EchoStar and Deluxe Digital Cinema
on a new venture to launch a satellite distribution
network for delivering digital cinema content to
digitally equipped theaters in the U.S. and Canada.
Industry Recognition
Hughes takes great pride in being recognized by
the industry with numerous prestigious awards
each year for our technology innovation, business
success, and promise for the future. Awards
have included:
•
2011 Euroconsult’s Broadband System of the
Year and 2009 Broadband Satellite Operator
of the Year
•
Named “Best VSAT Operator in India” for five
years in a row at the Telecom Operator Awards,
sponsored by Tele.net magazine
•
The Society of Satellite Professionals International
(SSPI) Industry Innovation Award for SPACEWAY 3,
as well as its Promise Award, recognizing a young
Hughes professional who shows the potential to
play a leadership role in the satellite industry
•
Hughes President Pradman Kaul was named
2008 Satellite Executive of the Year award by Via
Satellite magazine and received the 2012 Innovator Award from the Arthur C. Clarke Foundation
•
Recognition of the Hughes BGAN 9201 mobile
satellite IP terminal as a key part of a CNN
satellite newsgathering solution awarded an
Emmy by the National Academy of Television
Arts and Sciences
•
2012 Unified Communications TMC Labs
Innovation Award for Hughes Enterprise VoIP
A New World of Possibilities
For over three decades, Hughes has been spearheading breakthroughs in telecommunications.
Our breadth of technology and service experience
sets us apart. Our passion to innovate is why we
lead. Our technologies, services and solutions are
helping consumers, businesses, and governments
across the globe realize a new world of possibilities
every day. We invite you to join us to discover that
future together.
Join Us and Connect to
the Future of Broadband Today!
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© 2013 Hughes Network Systems, LLC. HUGHES, HUGHESNET,
SNET, SPACEWAY, and JUPITER are trademarks of Hughes Network Systems, LLC.
Other trademarks are the property of their respective owners.. All rights reserved. Information may change without notice.
Headquartered outside Washington, D.C., in Germantown, Maryland, USA, Hughes operates sales and support offices worldwide, and is a wholly
owned subsidiary of EchoStar Corporation (NASDAQ: SATS), a premier global provider of satellite operations and digital TV solutions.
An EchoStar Company
Worldwide Headquarters:
11717 Exploration Lane
Germantown, MD 20876 USA
Tel: +1.301.428.5500
[email protected]
www.hughes.com