Wireless Voice and Data Solutions

Wireless Voice and Data Solutions
Longest Range Cordless Telephone Systems
DuraFon Long Range Systems
Technical Training
• Introduction & Product Overview
• Base Placement & Installation
• Programming
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Handset Registration
Line Dedication
Call Groups
Handset Naming
PBX Options Programming
Phonebook / Speed Dial
• Configurations & Applications
• EnGenius Warranty & Repair
•Q&A
Longest Range Cordless Telephone Systems
Introduction & Product Overview
Longest Range Cordless Telephone Systems
What is a DuraFon System?
• Analog Cordless Telephone System
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902-928 MHz for maximum range
Small, Medium and Large Systems (1X, 4X, PRO)
Systems can Support from 1 to 32 Analog PBX or CO Lines
Systems can support up to 90 DuraFon Handsets or Walkies
Private and Secure 2-Way Radio System
• Full Duplex Handset to Handset 2-Way Radio System
• Supports up to 90 DuraFon Handsets or Walkies
• Built in ‘Broadcast Page’ (single handset, group or all)
• Works Independent of the DuraFon Base!
Longest Range Cordless Telephone Systems
DuraFon Handset
The LCD display has LED backlighting
The 1st line of LCD consists of icons
1)
RSSI (Receive Signal Strength Indicator
2)
Call in-progress (On/Off Hook)
3)
Intercom in-progress
4)
Handset ID #
5)
Text Envelope (1X / 4X only)
6)
Two-Digit Address Index
7)
Line Indicator
8)
Speakerphone (1X / PRO only)
9)
Battery Strength
Longest Range Cordless Telephone Systems
Handset Facts
Silver
Black
1X
Green
4X w/charger
Blue
PRO
DuraWalkie
DuraFon Handsets work only with the DuraFon System it was manufactured for
Colored Face Plates will help identify the Handset type
For enhanced coverage use the Optimal Antenna
(included with all systems and handsets)
Longest Range Cordless Telephone Systems
Standard System Features
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9 programmable PBX functions per handset
DuraFon 4X
DuraFon PRO
6 hours talk time, 50 hours stand-by time
Adjustable Ringer / Vibration / Silent
Broadcast Page (All, Handset or Group)
Call Hold
Caller ID / Call Waiting Caller ID
DuraFon 1X
Call Logs (dialed, missed, received)
Last Number Redial
All Systems Includes:
Music on Hold Source Input
Mute
(1) DuraFon Base Unit with Adapter
Private & Secure 2-way radio system
(1) DuraFon Handset
DuraFon 1X & 4X include Text Messaging
(1) Lithium ION Battery Pack
(1) AC Charging Cradle with Adapter
(1) Belt Clip
(1) Optimal Performance Antenna
(1) Low Profile Antenna
Longest Range Cordless Telephone Systems
DuraFon 1X
1 line Base Supports 9 Handsets
Auxiliary Line “Out” RJ11 connection
30 Entry Phone Book
!!!!!! NOW WITH SPEAKERPHONE !!!!!!
DuraFon 4X
4 line Base Supports up to 36 Handsets
Auto Attendant
Call Forwarding (internal / external)
Conference Calling (3 way)
30 Entry Phone Book
DuraFon Pro
4 line Base Expandable to 32 lines (8 bases)
Systems Supports up to 90 Handsets
Exclusive DuraWalkie (2way radio only)
External Broadcast Page
90 Entry Phone Book
Speaker Phone
•Brokerage Firms
•Professional Service Firms
•Hospitality
•IT &Maintenance
•Assisted Living Facilities
•Big Box Retailers
•Data Centers
•Warehouses
•Grocery & Retail Stores
•Farms & Ranches
•Car Lots
•Sports Parks
•Marinas
PBX Compatible, Private and Secure
Longest Range Cordless Telephone Systems
DuraFon 1X Base
Antenna
•The antenna port has a reverse thread connector; to remove turn
Clockwise. Improper installation may damage the connector
•When using an External Antenna, locate the antenna (not the base) as
high as possible to improve LOS (line of sight)
LED
•Power; Indicates base station has power
•In-Use; Indicates an active telephone line/port
•Intercom; Indicates an active intercom call
•Broadcast; Indicates an active broadcast page
Reset Button
•Restores base to factory settings
•All handsets (including Admin) and additional bases (PRO) must be
re-registered
Registration Key (REG)
•Sets base to receive registration requests from handsets
•Assigns handset ID 10-99
Line
•Standard RJ-11C/CA
•DuraFon 1X includes additional AUX/OUT RJ-11C/CA
Audio-in 3.5mm audio cable (included)
DC In & Volume
Longest Range Cordless Telephone Systems
DuraFon 4X & PRO Base
Longest Range Cordless Telephone Systems
Base Placement & Installation
Longest Range Cordless Telephone Systems
Security, Interference and RF
(radio frequency)
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The DuraFon uses Frequency Hopping Spread Spectrum (FHSS) technology at
902 to 928MHZ. WiFi networks use 2.4GHZ and 5.8GHZ, so our system will not
interfere with WiFi networks
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Maximum output power is approximately 700mW on both handset and base.
It auto-adjusts down when it is not needed to a minimum of 76mW (handset)
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Nothing is sold in the USA with this much power and range without a license.
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Why does EnGenius use 900Mhz?
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Contrary to common belief, range is actually better at lower frequencies. Lower frequencies
are less absorbed by objects and less affected by walls, buildings, trees, and even open air.
Additionally, we use 900MHZ to avoid the sharing of WiFi networks, which would not only
cause interference, but also reduce range for our system as well. Thirdly, the FCC allows
more power to be used at lower frequencies because lower frequencies are safer for human
exposure.
FHSS allows multiple pieces of equipment to use the same frequency at a time,
with little to no noticeable interference. Our base stations require just 20 feet of
separation.
Longest Range Cordless Telephone Systems
Avoid Interference
Maintain 3 feet from other electronic devices and 20’ from other bases
Position the base station so the signal from handset to base requires
the least amount of walls and obstructions to get to each other.
Do Not Place Base Units or Antenna’s near Electrical Panels,
Large Machinery, Metal Objects or other Base Units
Longest Range Cordless Telephone Systems
Do a Site Survey
Take a Walk
• Never assume full coverage. Do a site survey
• Before spending time permanently wiring the base station
verify coverage first
• With a 1X system use the intercom from handset to base
• For 4X and PRO system turn off “Line Detection” (this
disables the DuraFon from detecting if a real line is connected
to the base. This will give you the talk path from the DuraFon
port.
• To test the range and coverage of the 2-way radio simply place
an intercom call handset to handset
(No base is required for the 2-way radio site survey)
Longest Range Cordless Telephone Systems
Interface Options
PBX/CO Interface
RJ11 Jacks (one jack per line/port)
Or
Connect RJ11 Cords to Base Ports
One cord per line/port
66M1-50
Crimp RJ11 connectors to 4pr cable
4X & PRO require (4) RJ11 Cords
1X system requires (1) RJ11 Cord
Longest Range Cordless Telephone Systems
DuraFon Programming
Longest Range Cordless Telephone Systems
Programming Recommendations
• PBX Programming
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It is recommended to program the PBX for “Internal Dial Tone First”
Program Day/Night/Delay ringing per customers requirements for each port
Create Dial “X” Pool Group for outside line access
Use Hunt Groups and Call Groups to increase DuraFon productivity
Program Analog Port Names for CLID (if PBX supported)
• Programming of the DuraFon
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Handset Registration required for all additional handsets
Line Dedication for each DuraFon handset (requiring Dedicated Extension)
Create Phone Book entries for all of the internal extensions
Program handset Naming for each DuraFon handset
Program PBX Options on each of the handsets
Longest Range Cordless Telephone Systems
System Administration
Only Handset 10 & 11 can
administer the advanced features
such as line dedication, auto
attendant and base registration
Menu options vary between products
and software versions, consult the User
Guides included with each system
Longest Range Cordless Telephone Systems
Handset Registration
The handset included with the base should not need to
be registered. You will need to register all new and
replaced system handsets
Menu
1) Power the base unit on
2) Power on the handset to be added
3) On the handset, press MENU and press 6
4) On the Durafon base unit, press and hold
the REG button on the left side of the base unit
5) All the LED lights should light up when
registration mode is entered
6) Press 1 on the Keypad
7) Handset will indicate Successful Registration
and Handset ID will have been assigned
8) Press END to exit to main menu
Longest Range Cordless Telephone Systems
4X or PRO Default Line Settings
By default ALL lines/ports ring ALL handsets
Central office line or pbx analog
port extension
Port 1
Central office line or pbx analog
port extension
Port 2
Central office line or pbx analog
port extension
Central office line or pbx analog
port extension
Default inbound/
outbound
to all handsets
Default
inbound/
Default
outbound
All
Handset
to all handsets
Port 3
Default inbound/
Default
outbound
All
to allHandset
handsets
Port 4
Default inbound/
Default
Default
outbound
All
to allHandset
handsets
All
Handset
Longest Range Cordless Telephone Systems
Concept of Line Dedication
1 to 1 ratio – Handsets to Ports
Central office line or pbx analog
port extension
Port 1
Central office line or pbx analog
port extension
Port 2
Central office line or pbx analog
port extension
Central office line or pbx analog
port extension
Line 1, dedicate
handset? = yes.
Dedicate to extension “10”
Line 2, dedicate
Default
handset? = yes.
All
Handset
Dedicate
to extension “11”
Port 3
Lineinbound/
3, dedicate
Default
Default
handset?
outbound = yes.
All
Dedicate
to extension “12”
to allHandset
handsets
Port 4
Lineinbound/
4, dedicate
Default
Default
Default = yes.
handset?
outbound
All
Dedicate
to extension “13”
to allHandset
handsets
All
Handset
Longest Range Cordless Telephone Systems
Programming Line/Port Dedication
1) Using the Administrator handset (ID# 10 or 11) press Menu - 9 - 1 - 4
2) Use the handset Scrolling keys (arrow keys) until Line 1 appears in the display
3) Select OFF (this will turn the Auto Attendant off on this line / port)
4) Select YES (display will read Dedicate line?)
5) Enter the handset ID 10 for line #1
**** Repeat steps 2-5 for Line 2 = ID 11 ****
**** Repeat steps 2-5 for Line 3 = ID 12 ****
**** Repeat steps 2-5 for Line 4 = ID 13 ****
Scrolling Keys
10
Line 1
11
Line 2
Line 3
12
Line 4
13
Longest Range Cordless Telephone Systems
Programming Call Groups
Longest Range Cordless Telephone Systems
Handset Naming
Nursing x17
By default all DuraFon Handsets have a “Welcome” banner
It is recommended that you replace this with a user name and PBX ext #
1) From the DuraFon handset press Menu - 5 – 5
2) Press Delete until “Welcome” is erased
3) Using the Keypad enter the Name and Ext of the DuraFon handset
4) Press Save + End until the display returns to the main screen
5) Repeat for each handset
Longest Range Cordless Telephone Systems
Programming PBX Options
Preprogrammed PBX Functions for each handset
1) Select a handset press Menu - 5 - 9
2) Select ADD and key in the feature name using the dialpad i.e.: Call Park
3) Select Save and enter the PBX analog feature code and select Save
4) Select ADD to enter another code or press END until display returns to idle
5) Repeat for each Handset
PBX Codes can only be accessed while on a call. It is recommended that you
only program features that are required during an active call such as Call Park
or a Flash + Ext for a quick direct transfer of a call. Nine PBX codes Maximum
Valid digits 0,1-9
For Flash press the “Talk” key
For Pause press the * key two times quickly
Longest Range Cordless Telephone Systems
Phonebook
The DuraFon PRO supports
90 entries in the phonebook
It is recommended that you
program Phonebook entries with
internal extension numbers and
common PBX features such as
PAGE, VM Access or any time
saving PBX code.
Longest Range Cordless Telephone Systems
Configurations & Applications
Longest Range Cordless Telephone Systems
Dedicated Configuration
One PBX Port for each DuraFon Port
Maximum 4 Handsets
per Base on the 4X and PRO
Maintain 20’ between Bases for Maximum Range
Longest Range Cordless Telephone Systems
Workgroup Configuration
Home Goods
Garden Center
PBX programmed for a
4 port hunt / call groups
Longest Range Cordless Telephone Systems
Automotive
Multi-Base Coverage Enhancements
Parallel connect Ports 1-4 on each base unit (up to 8 bases) for
Extreme Range options
DuraFon PRO systems only!
Use Base Select feature via the Handset otherwise the PRO Handset will
automatically connect to a base when out of range of Base 00
Longest Range Cordless Telephone Systems
PBX Broadcast Page (PRO Only)
Desk phones can access the
Broadcast Page of the DuraFon Handset
PBX
Dedicate an Analog
Port from PBX to
Dedicated Broadcast
Port on PRO Base
Longest Range Cordless Telephone Systems
Remote / Multi-Base Broadcast
Configure Port 4 of each base as a Broadcast Port
Extended Long Range Push-2-Talk Broadcast Page
Base
Up to 8 Remote Locations
DuraFon PRO Only!
Base
Base
Base
Base
Reach hard to cover areas
• Vaults
• Refrigeration / Coolers
Base
Remote feature limited to PBX
or
Provider Services
T1, VOIP, TIE, OPX
• Cellars / Basements
• Extend In-Building Penetration
• Extend 2-Way Radio Square Foot Coverage
Longest Range Cordless Telephone Systems
External Antenna
• The external antenna kit can increase range substantially in
LOS (line of sight) applications
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Ak10L consists of one piece of 10 meter (33feet) LMR-400 low loss coax, and one 6 dbi antenna.
Ak20L consists of one piece of 20 meter (66feet) LMR-400 low loss coax and the same 6dbi antenna kit.
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The coax connectors are reverse thread (left hand), TNC type for the base side, and reverse thread Type N for the
antenna side. The FCC requires us to do this.
• Why and why not use the antenna kit
– The difference in db gain between the standard antenna that comes with the base,
and the external antenna (with all factors included like cable loss) is approximately
2 to 3db.
– Range is not improved by gain, but rather by increasing the “view” of line of sight.
– This means that in-building applications may not benefit from the antenna kit,
unless it allows you to position the antenna somewhere there are less overall
obstructions, than where you could have mounted the base station otherwise.
– Outdoor applications, height is king. The higher you mount the antenna, the greater
the range you’ll get.
Longest Range Cordless Telephone Systems
Coverage Enhancements
Use the External Antenna to gain additional coverage for handsets at the docks, in the fields or on a campus.
Antenna Splitter
DuraFon PRO Base
External Coverage
Internal Coverage
Maintain 20’ between antennas and bases to avoid interference
Use lightning protection kit outdoors!
Longest Range Cordless Telephone Systems
Indoor Use Antenna Application
Several Floors Up
Splitter
1x, 4x,
or PRO
Middle Floor
Several Floors Down
Longest Range Cordless Telephone Systems
Why use a Splitter?
• Indoor / Outdoor application
– In some building construction types, especially a metal
building, signal loss is huge between the inside and the
outside.
– If an external antenna were used outside, signal inside
would be poor, and if the antenna remained indoors, then
the outdoor coverage would be poor.
• Indoor but different zone application
– A large wall, or separation (office etc.) between one
section of a building and another.
– The net loss in the splitting is negligible as compared to
the losses associated with the obstruction.
Longest Range Cordless Telephone Systems
External Broadcast Page Options
Broadcast Page can be heard on overhead paging and the DuraFon Handsets
Technical Tip:
Connect an audio cable to the
headset port of a DuraWalkie
and to the input of the amplifier
as your External Page Adaptor
Longest Range Cordless Telephone Systems
Troubleshooting & Repair
Longest Range Cordless Telephone Systems
Technical Support Documents
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Quick Reference Sheets are available
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Quick Reference Sheets include:
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For the Sn-900/920
The Durafon 1x
The Ep-490 / Durafon 4x
Durafon PRO
Also FAQ sheet for PRO
Basic Troubleshooting
Reset a base station or handset
Register a handset to a base
Re-assign registration id to a handset
Configure line dedication or grouping for 4 line models
Also available upon request:
– Advance setup audio adjustment instruction sheet for microphone and speaker output
– Frequency adjustment instructions
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Rma requests available
Longest Range Cordless Telephone Systems
Questions & Answers
Longest Range Cordless Telephone Systems