2016 Company Overview

Worldwide, World-Class
Hospitality and Travel
2016 Company Overview
Welcome to the
World of Carlson
A classic American free-enterprise
success story, Carlson started
in 1938 when an intrepid
entrepreneur, Curtis L. Carlson,
took an idea and a $55 loan and
founded the Gold Bond Stamp
Company in his hometown of
Minneapolis, Minnesota.
Today, Carlson is one of America’s largest
family-owned companies, operating in
more than 150 countries and territories
throughout the world. Our business is to
provide relevant and attractive hospitality
and travel products and services, creating
great experiences in order to grow loyalty
and value for all of our stakeholders.
PHOTO: CURTIS L. CARLSON
The Carlson portfolio of brands presents
the opportunity to invest in products and
services that are innovative, functional
and dynamic. Our offerings position us to
be extremely competitive in the industry.
We deliver value to our stakeholders
through our vibrant brands, our globally
proven, best-in-class practices and our
commitment to extraordinary guest service.
2
Our Businesses
Carlson Worldwide
People
Revenue
Headquartered in Minneapolis, MN
110,000 people work for the Carlson brands
System-wide Revenue1
+1,400
20K
+ 90K
= 110K
TRAVEL
HOTELS
TOTAL
Hotels in operation and
under development
Carlson Rezidor Hotel Group
$31.5
billion
as of Q4 2015
+150
1. System-wide revenues represent
the total sales figure for all Carlson
Rezidor Hotel Group transactions,
whether owned, managed or
franchised, and all CWT traffic.
Countries and territories
with local presence
as of Q4 2015
Carlson Wagonlit Travel
as of Q4 2015
Carlson Rezidor Hotel Group is one of the
world’s largest and most dynamic hotel
companies with a fantastic portfolio of
seven extraordinary brands.
Quorvus Collection
is a new generation
of expertly curated
luxury hotels
inspired by the
lifestyle and
sensibilities of
the contemporary
global traveler.
Radisson Blu® is
an iconic, stylish
and sophisticated
contemporary
hotel brand with
leading-edge style
where the delight
is in the detail.
Radisson® is modern
in outlook, socially
responsible and
service-driven
with true hoteliers
committed to
building meaningful
relationships
with a passion
for Yes I Can! SM
hospitality.
Carlson Wagonlit Travel is one of the world’s
leading business travel management companies.
We’ve been innovating and caring about travel
management since the 19th century.
A new hotel
philosophy that
connects with
the ageless
millennial mindset
through art, music
and fashion.
With engaging,
personalized service,
Park Plaza® hotels’
trend-setting designs
capture the energy
and style of each
individual location.
Park Inn ® by
Radisson is
positive, vibrant
and uncomplicated,
offering a guest
experience
designed to be
totally reliable
and hassle-free.
Country Inns &
Suites By CarlsonSM
is a caring and
consistent hotel
brand that offers
a comfortable
hospitality
experience, all
delivered with a
touch of home.
3
Worldwide, World-Class Hospitality
Carlson Rezidor Hotel Group is one of the world’s
largest and most dynamic hotel groups, with
a powerful set of global brands. It has a global
portfolio of 1,400 hotels in operation and under
development spanning 115 countries and territories.
With its long, successful history in global hospitality,
Carlson Rezidor Hotel Group has expertise across
all key segments and business models as well as
strong, expanding revenue-generation capabilities.
System-wide
Revenue
$7.3
billion
as of Q4 2015
Loyalty Rewarded. Club CarlsonSM is the global hotel rewards program from
Carlson Rezidor Hotel Group. Club Carlson redefines hotel rewards with a
collection of exceptional benefits, services and privileges at more than 1,000
hotels worldwide. Club Carlson offers its members valuable redemption options
such as airline miles, prepaid cards, in-hotel Express Awards and more.
For more information on Club Carlson, visit clubcarlson.com.
4
By The Numbers
Hotels by Brand
as of Q4 2015
Total
In Operation
Under
Development
Total
hotels
3
294
154
rooms
709
68,725
31,117
hotels
Coming Soon
102
44
23,258
7,424
rooms
1,112
46
142
473
9,392
26,520
38,179
8
8
60
55
1,448
1,792
10,116
4,638
48,676
Coming Soon
174,475
277
hotels
3
396
198
8
54
202
528
1,389
rooms
709
91,983
38,541
1,448
11,184
36,636
42,817
223,151
Hotels by Region
as of Q4 2015
Europe, Middle
East and Africa
Americas
Brazil
In Operation
Under
Development
Total
hotels
611
rooms
70,050
hotels
82
rooms
9,899
hotels
693
rooms
79,949
9
1,461
3
506
12
1,967
393
87,687
105
Africa
34
31
9,530
6,759
4
29
22,531
864
5,941
498
38
60
10,424
12,700
110,218
Total
Asia Pacific
Russia
108
16,738
90
16,246
198
32,984
India
China
75
14
8,414
4,209
1,112
174,475
277
43
28
5,188
7,599
48,676
118
42
1,389
13,602
11,808
223,151
5
Carlson Wagonlit Travel (CWT) is a global leader
specializing in managing business travel and
meetings and events. CWT is dedicated to helping
companies of all sizes, as well as government
institutions and non-governmental organizations,
optimize their travel programs and provide
best-in-class service and assistance to travelers.
By leveraging the expertise of its people and providing leading-edge technology,
CWT helps clients derive the greatest value from their travel program in terms of
savings, service, security and sustainability. CWT also plays a major role in meetings
and events management, providing strategic support and a host of services and
technology solutions that help companies make the most of their investments.
Serving Customers
Around the World
CWT offers flexible solutions that
generate value for companies of all
sizes. Working closely with clients
to fully understand their goals, CWT
provides products and services
that balance and meet the needs of
travel managers, business travelers,
procurement professionals and
C-level executives.
As new trends emerge and clients’
needs change, CWT uses its expertise
to constantly evolve its products to
provide results-driven solutions.
At a Glance
• A
global leader present in more
than 150 countries and territories
• 20,000 employees worldwide
• A diverse client portfolio of large
corporations, small and mid-sized
companies, government institutions,
and non-governmental organizations
• C
lients include one-third of the
Fortune Global 100 companies
• 61.4 million online and offline
transactions*
System-wide Revenues
$24.2
billion
as of Q4 2015
* Transactions include air, hotel, and ground transportation for
wholly-owned operations and joint ventures.
6
Our Values
Carlson has always been driven
by and rooted in a strong set of
values exemplifying the bold,
entrepreneurial spirit and high
quality standards embodied by
our founder, Curtis L. Carlson,
who created the Carlson Credo.
Today, the Carlson Credo lives
on as a core element in all
of our businesses.
Carlson Credo
Whatever you do,
do with Integrity.
Wherever you go,
go as a Leader.
Whomever you serve,
serve with Caring.
Whenever you dream,
dream with your All.
And never, ever give up.
Our People
Responsible Business
For Carlson people, hospitality isn’t just an industry; it
represents the essence of what we do for our guests
every day. We simply like to take care of them and
give them extraordinary service.
Responsible business practices are at the core of all we do.
To us, responsible business means taking care of people,
community and the environment. Across these areas, we
take our commitment to responsible business seriously
and aim to be among the leaders within our industry.
That service comes from our people. We know that our
ongoing success is all about our people. Our employees,
numbering 110,000 worldwide, embody the service
heart of Carlson. We depend on them to make Carlson
a resilient, profitable business that will thrive for many
generations to come.
People: Health and safety of our guests and employees
Community: Business ethics and community action
Planet: Minimizing our environmental footprint
Workplace Awards & Recognition
The 100 Best Companies for Working Mothers
Working Mother magazine, nine time recipient
The Best Companies for Hourly Workers
Working Mother magazine
Best Places to Work for GLBT Equality
The Human Rights Campaign, six time recipient
100 Best Adoption-Friendly Workplaces
Giving Back
The Carlson Family Foundation represents the commitment to
give charitably to humanitarian and community affairs. Through
investments in education, mentoring, children and youth at risk,
and youth mentoring, the Carlson Family Foundation actively
participates in creating strong and healthy communities and a
competitive workforce.
Dave Thomas Foundation for Adoption, six time recipient
Presidential Award for Extraordinary Efforts
to Combat Human Trafficking in Persons
President Obama, inaugural winner
7
For more information
Carlson
carlson.com
Carlson Rezidor Hotel Group
carlsonrezidor.com
Carlson Wagonlit Travel
carlsonwagonlit.com