Sun City Resident Guide - Hilton Head Island Real Estate Brokers

Transcription

Community Website and Electronic Communications
Accessing Information in SCHH
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Sun City Hilton Head
Resident Guide
Table of Contents
I. Introduction
II. Community Highlights
III. Sun City Hilton Head
Lifestyle Amenities
IV. Accessing Information in
Sun City Hilton Head
V. Volunteering & Getting
Involved
VI. Neighborhoods, Clubs &
Resident Groups
VII. Governing Documents
VIII. Government & Utilities
IX. FAQs
I. Introduction
Introduction
Welcome to Sun City
Dear Sun City Hilton Head Resident:
Welcome to your home in the finest community in the South
Carolina Lowcountry. We are delighted that you chose to move to
Sun City Hilton Head and hope you enjoy the active adult lifestyle
that this community was built to provide.
This Resident Guide was developed with you in mind. We think that
you will find it a helpful resource as you settle into your home and
get involved in the community.
This guide contains valuable information about all aspects of Sun City Hilton Head: how to register
your vehicles, make a tee time, get involved in a new hobby or continue the sports and activities
you’ve enjoyed for years, order utilities and much more. If you don’t find the answers you need,
there is contact information throughout these pages that will lead you to Community Association
staff members who are eager to help you.
Again, on behalf of your Community Association, I welcome you to Sun City Hilton Head.
Enjoy the lifestyle,
Damon Williams
Executive Director
Sun City Hilton Head Community Association
4 ... Introduction
Welcome to Sun City
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II. Community Highlights
Community Governance
Sun City Hilton Head is governed by a five-member Board of Directors, comprised of two residents
and three members from the developer, PulteGroup. FirstService Residential runs the day-to-day
operations of the community. The Board receives assistance from a number of Board Appointed
Committees.
I. BOARD OF DIRECTORS
The Board of Directors sets the policy and strategic direction for the community. The community
elects resident Board members, who serve as volunteers, every year. Board members can be reached
by emailing [email protected]. Individual contact information is listed in SunSations Magazine.
The Board of Directors meets once every four months for its quarterly business meeting and usually
once a month for a workshop. Board meetings are open to all residents. Check SunSations Magazine
and eNews Weekly for meeting dates and times.
2014 Board of Directors
Allison Tucker, president
Ms. Tucker was appointed president of the Board of Directors in 2010, after serving on the
Board for a year. She’s been with Coastal Carolinas Division of PulteGroup since 2005 as
the Land Planning and Entitlement Project Manager.
Frank Szczurek, vice president
Mr. Szczurek was elected to the Board in May 2012. Prior to his election, he served on the
Modifications and Finance Committees, Leadership Development Committee sub-committee on
Committee and Service Day, and the Security Evaluation Task Force.
Todd Doupona, treasurer
Mr. Doupona joined the Board of Directors in 2010. He joined PulteGroup in 2005 and is
currently the Land Development Project Manager for the Coastal Carolinas Division.
Harry Vollkommer, secretary
Mr. Vollkommer was elected to the Board in 2013 for the 2014 term. Prior to serving on the
Board, he was a Neighborhood Representative and Vice Chair of the Neighborhood
Represenative Council.
Sarah Kirkland, director at large
Ms. Kirkland joined the Board of Directors in 2012. She is an Accounting Manager for
PulteGroup.
Community Highlights
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II. FIRSTSERVICE RESIDENTIAL
FirstService Residential was hired by the Board of Directors in 2009 to manage the day-to-day
operations of the Community Association. The company specializes in Lifestyle and Active Adult
Communities. In Sun City Hilton Head, full-time and part-time associates (some of them are
residents) work on the golf courses, in the fitness centers, Facilities, Resident and Lifestyle Services,
and the Safety and Standards, Communication and Technology, Accounting and Common Area
Maintenance departments.
The Community Association outsources common area landscaping to The Greenery and security
services to Securitas.
III. BOARD APPOINTED COMMITTEES
Board Appointed Committees are all-resident volunteer groups who advise and provide
recommendations to the Board of Directors on dedicated topics. The residents appointed to
these groups also have a background or great interest in the areas in which they are serving. All
meeting times, dates and locations can be found in SunSations Magazine (in the Board Appointed
Committee News section and the Happenings calendar) and on www.SunCityHiltonHead.org.
The Board appoints residents to open positions on these committees each year. Interested residents
can apply to be on a committee online. More information and news about each committee can be
found in the Board Appointed Committee News section of SunSations.
Most committee meetings are open to the public unless it is an executive session. Committee chairs
are listed in the Board Appointed Committee News page and Community Directory in SunSations.
2014 Board Appointed Committees
• Covenants Committee
• Finance Committee
• Golf Advisory Committee
• Government and Business Affairs Committee
• Modifications Committee
• Property and Grounds Committee
• Public Safety Committee
• Strategic Planning Committee
• Volunteer Development Committee
The Board of Directors will also appoint Task Forces as needed to review an issue and make a
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Registering Your Vehicle
Sun City Hilton Head is a gated community and your car and/or golf cart must be registered with
the Community Association. A bar code and decal must be placed on your automobile to access
the community through any community gate. You can register your vehicles at Resident Services
in Palmetto Commons from 8 a.m.-4:30 p.m. Monday through Friday and 9 a.m.-12:30 p.m. the
first Saturday of the month. Registrations will not be performed during inclement weather.
You must bring:
• Vehicle registration or proof of ownership with VIN;
• Proof of insurance;
• Valid driver’s license;
• If you are registering your golf cart, you must also bring your proof of ownership and liability
insurance.
If you have trouble accessing gates even though you have a valid bar code, you can report it by
emailing the details with your member ID (activity card number) to [email protected], or online
by logging into www.SunCityHiltonHead.org and clicking on “Tools” then “Vehicles.” You can
also request to remove a vehicle from this page.
If you do not have a computer or Internet access at home, visit Palmetto Commons and ask for
assistance using the computer kiosk.
Gate names and locations:
• Main Gate (main entrance on the south side of Hwy. 278)
• Lake Somerset Gate (on Route 170 South and Del Webb Blvd.)
• Sgt. William Jasper Gate (on William Pope Blvd.)
• Riverbend Gate (on Route 170 main entrance to the Riverbend neighborhood)
• Tidewatch Drive Gate (on Route 170 North, across from Riverbend entrance)
• Argent Lakes Main Gate (main entrance to Sun City North off Hwy. 278)
• Kingfisher Gate (near the Wendy’s on Grace Palmer Drive, at the intersection of Kingfisher
Drive and Grace Palmer Drive)
• Back Gate (near Bull Hill, southern-most entrance to Sun City, on Route 170 South and Sun
City Boulevard)
A friendly reminder about South Carolina Law:
After you become a permanent resident in South Carolina, you have 45 days to register
your vehicle and 90 days to change your driver’s license. See the Government and Utilities
section for more information, location, phone number and hours of the South Carolina
Department of Motor Vehicles (DMV). You must also register your golf cart with the
DMV.
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Parking and Traffic Rules
Even though Sun City Hilton Head is a gated community, South Carolina traffic laws, including
seatbelt laws and speed limits, still apply. Qualified security personnel monitor traffic and ticket
violators. You could be fined for breaking community traffic
rules.
Your car must be parked in your driveway, garage or parking
pad when not in use. Golf carts should always park in
designated golf cart parking spots. If none are available, golf
carts may park in designated motor vehicle parking spaces.
Park to one side of the space to allow for tandem golf cart
parking (see image at right). Do not park your car in spaces
designated for golf carts.
Only vehicles and golf carts with valid handicap parking
identification displayed are allowed to park in designated handicap parking spaces. Parking is
prohibited on streets where the speed limit is 35 mph. Vehicles may not be parked between 2 a.m.
and sunrise on residential roads or streets adjacent to Community Association facilities, including
the parking area adjacent to Lake Somerset.
Unless you have an assigned storage space in the RV/Boat yard, your oversize vehicles (including all
boats, RV’s, trailers and other vehicles that cannot fit in the resident’s garage) may be parked at the
lower parking lot at the Okatie Creek Golf Club across from Ansley Place, space permitting, for up
to 72 hours. You must get the appropriate parking pass at the Main Gate.
Golf Cart Rules
Golf cart drivers are subject to the same rules as motor vehicle drivers in Sun City. You must have a
valid driver’s license to operate a golf cart.
See the Community Rules for more information.
Outside the Gates: South Carolina Golf Cart Law
• Golf cart drivers can travel 4 miles from Sun City’s gates.
• Golf carts are prohibited from being driven on highways that have posted speed limits of
more than 35 mph.
• Golf carts must have a state permit, which must be renewed every five years or when the
permit holder’s address changes.
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Communicating with the Community Association
ONLINE
www.SunCityHiltonHead.org
Sun City residents can find a wealth of information on Sun City’s website, including a “Contact Us”
form. There are many features on the “Tools” page that residents can use. See page 20 of this guide
for more information about the website.
EMAIL AND PHONE
If you have a question or need information from a specific department, contact the appropriate
Community Association staff member. A listing is available on www.SunCityHiltonHead.org, the
Resident Directory, SunSations Magazine or in this guide.
IN PERSON
Contact your Neighborhood Representative or Alternate Representative with your question or to
report a problem. He or she will be able to get you the resources you need or get you in touch with
Association personnel.
You can also visit or contact Resident Services in Palmetto Commons. Community Association staff
will direct you to the appropriate resources.
Communicating with the Community Association ...
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Guest Rules
Of course you’ll want your children, grandchildren and friends to visit you at your new home.
However, there are some rules that apply to guests.
A guest is a person who visits or stays overnight in Sun City. Guests can stay for up to 30 days in
a consecutive six-month period. Children under the age of 19 may not be residents but can stay
here as guests for up to 90 days in a calendar year. You are responsible for the conduct of all of your
guests.
Vehicle Gate Passes for Guests:
You must call in a guest pass so your guests can enter the community. These passes may be obtained
by calling the Main Gate (705-4035), Argent Lakes Main Gate (705-4688) or the Riverbend Gate
(379-5528). Please provide your name, activity card number, the name of your guest and how long
he or she will be staying. Vehicle guest passes are valid for up to 30 days.
Guest IDs
Guests must have a guest ID card to use many of the amenities here. Guests 16 years old and older
can use the community facilities without adult supervision, but those 15 years old or younger must
have an adult with them at all times.
Guest ID cards are valid for two weeks (14 days) and can be renewed, if needed. You must obtain
and renew your guest’s ID card in person at one of the facilities below:
• Resident Services in Palmetto Commons
• Hidden Cypress or Lakehouse Fitness Centers
• Logo Building
There is no charge for guest ID cards. However, there are guest fees for some amenities, such as the
golf courses, tennis courts and fitness classes. The fitness and tennis facilities use a guest coupon
system; see the fitness centers for more information. Guest fees for tennis and fitness facilities
are waived for the Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas
holidays. The actual time frames for such waivers will be announced prior to the holiday.
Guests are allowed to use the pools, but must have a guest ID with them. Guests 16-19 years old
can use the pool but cannot supervise children. Those aged 4 through 15 may use the pools during
children’s hours only with adult supervision. See www.SunCityHiltonHead.org, SunSations, the
fitness centers or eNews Weekly for children’s pool hours.
See the Community Rules for more information.
Guest Rules
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III. Lifestyle Amenities
Outdoor Facilities
I. GOLF COURSES
Sun City Hilton Head golf courses are three of the best maintained courses in the Lowcountry. You
can make a reservation at Okatie Creek, Hidden Cypress and Argent Lakes by using the Chelsea
System (www.schhreservations.com) or by calling 705-6234. Same-day reservations are made by
calling the pro shop of the course on which you wish to play. Golf memberships that offer substantial savings for the frequent golfer are available for residents; see the pro shops and Palmetto Commons for details. Many tournaments and tours are hosted during the year; check eNews Weekly for
updates. There are also five golf-related Chartered Golf Clubs that hold tournaments, socials and
other events. See the Chartered Club section of SunSations for more information. A Golfer’s Handbook is available at the pro shops.
Argent Lakes Executive Golf Course
645-0507
7 a.m.–6 p.m.
Sun City Hilton Head is home to the only executive golf course in the Lowcountry. The Argent
Lakes Golf Course features the fun and length of an executive course maintained in the style of a
championship course.
Hidden Cypress Golf Course—Sun City’s Crown Jewel
705-4999
7 a.m.–6 p.m.
At the Hidden Cypress Golf Course, golfers enjoy 6,946 yards of a unique golf challenge while appreciating the natural beauty of the Lowcountry. Since opening in 2000, its undulating greens and
menacing collection areas have forced players to use their short-game imagination and foresight to
negotiate their way around this challenging course.
Okatie Creek Golf Course—Casual Fun
705-4653
7 a.m.–6 p.m.
Golfers of all ages and skill levels enjoy Sun City’s first course and its lush surroundings. Five sets of
tees along with some of the best greens in the Lowcountry allow all players to enjoy their round and
choose an “attack or relax” style of play.
II. NEW RIVER SPORTS PARK
The New River Sports Park is located at the intersection of Sun City Boulevard and Red Dam Road.
The area hosts several recreational facilities including the softball field, volleyball court, horseshoe
court and Pickleball courts. See the Chartered Club and Resident Community Group directory for
contact information about joining these clubs.
SCHH Lifestyle Amenities
Outdoor Facilities
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Softball Field: Residents may use the field on a first-come first-serve basis as long as the Softball
Club is not using the field. See the Chartered Club section of SunSations for information about the
Sun City Softball Club.
Pickleball Courts: There are four unlit courts here. Reservations are made online at
www.SunCityHiltonHead.org or www.schhreservations.com or by calling the Logo Building at
705-4034. Equipment is available at the Logo Building. Additionally, eight lighted Pickleball courts
are located adjacent to the Lakehouse. See the Chartered Club section of SunSations for information
about the Sun City Pickleball Club.
Volleyball Court: See the Chartered Club section of SunSations for information about the
Volleyball Club and practice times.
Horseshoes: See the Chartered Club section of SunSations for information about the Sun City
Horseshoe Club. Additional facilities are located at Lake Somerset.
III. TOWN SQUARE
Located on Del Webb Boulevard and Sun City Boulevard, Town Square is also home to Pinckney
Hall, Yemassee Crafts Center, Magnolia Hall and the Purrysburg Fitness Center; see the Indoor
Amenities section for more information.
Croquet Courts: Residents can make a reservation by calling the Logo Building in advance or on
a first-come first-serve basis. “Swipe in” your activity card at the Logo Building prior to playing.
Loaner equipment is available at the Logo Building’s monitor station. See the Chartered Club
section of SunSations for information about the Sun City Croquet Club.
Putting Green: Check in at the Logo Building prior to using the Putting Green. Equipment is also
available at the Logo Building’s monitor station.
Tennis Courts: Reservations are made through the Chelsea Reservation System online at
www.SunCityHiltonHead.org or www.schhreservations.com, or by calling 705-6234. Refer
to the “Sun City Tennis Facilities: Guidelines and Reservation Procedures” booklet for more
tennis information. Additionally, there are two courts located adjacent to the Lakehouse. See the
Chartered Club section of SunSations for information about the Sun City Tennis Association.
Bocce Courts: Reservations for the Bocce courts are made by calling the Logo Building in advance,
or on a first-come first-serve basis. Loaner equipment is available in the Logo Building. See the
Chartered Club section of SunSations for information about the Sun City Bocce Club.
The Pavilion: A covered area with picnic tables, which can be enclosed for cool weather events, is
used for many community functions. Used on a first-come first-serve basis. Call Lifestyle Services
to reserve it for a function or for more information.
Outdoor Facilities
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Children’s Playground: Located behind the Purrysburg Fitness Center. The playground should
only be used during daylight hours, and children should always be watched by an adult.
IV. NATURE AND WALKING TRAILS
The Nature Trail is located between Colonel Thomas Heyward Road and Sun City Boulevard.
Parking near the Colonel Thomas Heyward Road entrance will accommodate cars, golf carts
and bicycles; while the Sun City Boulevard entrance will accommodate parking for bicycles only.
Bicycles, rollerblades, food, glass containers, smoking, golf carts and pets are all prohibited on the
Nature Trail. Jogging and running is also prohibited.
There are walking trails at Town Square and Lake Somerset. Bicycling, skating, rollerblading and
pets are not allowed on these trails.
See the Chartered Club section of SunSations for information on the Silver Striders, Sun City’s
walking and running club.
V. POOLS
Sun City Hilton Head has four outdoor pools for residents
and their guests to enjoy. The outdoor pools, with the exception of the Lakehouse Outdoor Pool, are heated. Indoor
Pools are located in the Purrysburg Fitness Center and
Lakehouse Fitness Center. See the Indoor Amenities section
for more information.
Barataria Outdoor Pool and Spa
Located in Town Square
6 a.m.–10 p.m. daily
Riverbend Outdoor Pool and Spa
Located next to the Riverbend Lodge
Hidden Cypress Outdoor Pool and Spa
Located next to the Hidden Cypress Clubhouse
Lakehouse Outdoor Pool and Spa
Located next to the Lakehouse
Dawn–Dusk daily
See the pools or Community Rules for more information
and rules.
Children’s Hours
April–September: 11 a.m.–8 p.m. daily
Sunday: Barataria Outdoor
Monday: Hidden Cypress
Tuesday: Lakehouse Outdoor
Wednesday: Barataria Outdoor
Thursday: Riverbend
Friday: Barataria Outdoor
Saturday: Lakehouse Outdoor (11 a.m.–4
p.m.), Hidden Cypress (4-8 p.m.)
October–March: 11 a.m.–5 p.m. daily
Sunday: Hidden Cypress
Monday: Riverbend
Tuesday: Barataria
Wednesday: Riverbend
Thursday: Barataria
Friday: Hidden Cypress
Saturday: Barataria
Daily November-April, 4-6 p.m.; Purrysburg
Indoor Pool
Children’s hours are subject to change. Please
see the Fitness Centers, SunSations or
www.SunCityHiltonHead.org for any updates.
Outdoor Facilities
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VI. OTHER OUTDOOR AMENITIES
The Lakehouse: The newest Sun City facility opened in 2012 and features more tennis and lighted
Pickleball courts, outdoor pool and spa, and a fire pit.
Okatie Farms: There are community gardens on Sun City Boulevard. See the Chartered Club
section of SunSations for information about the Okatie Farmers Club.
Lake Somerset: A 19-acre lake located off of Del Webb Boulevard. It is open to all residents for
picnicking and fishing. There is also a walking trail, Hummingbird and Butterfly Garden and
horseshoe pits. Electric-powered and remote controlled sailboats and boats are permitted. See the
Registered Community Group section of SunSations for information about the South Carolina
Lowcountry Model Yacht Association. Swimming, wading, boats and/or rafts are not permitted in
Lake Somerset or any other lagoon in Sun City.
Dog Park: There is a fenced in area on Red Dam Road for an off-leash dog park. Dog owners must
supervise their pets at all times. See the Community Rules for specific Dog Park Rules. See the
Chartered Club section of SunSations for information about the Sun City Dog Lover’s Club.
Mulching Center: Residents can use the Mulching Center, located on Red Dam Road next to the
Golf Maintenance Yard, to dispose their yard debris and green waste. The center is open from
7 a.m.–7 p.m. every day. Access to the center is monitored by security cameras, and residents must
use their activity cards to gain entrance.
RV/Boat Parking Lot: Residents with boats, boat trailers, RVs and tow dollies are allowed to use
the Boat/RV Storage Yard, located on Route 170, near the Okatie Maintenance Facility. See the
Community Rules for specific RV/Boat lot rules. There are six RV campsites in the RV lot. These
sites are full hook-up with 50amp and 30amp electric service, water and sewer. The campsites are
for residents’ families and guests, as well as for potential sales customers. This facility is not a public
campground. Fees do apply. To store a boat or RV or to reserve a campsite, please call 705-3433 and
follow the prompts. See the Chartered Club section of SunSations for information about the Sun
City RV/Boat Club.
Riverbend Dock: The Riverbend dock is located in the Riverbend neighborhood, behind the
Riverbend Lodge. Fishing and crabbing is permitted, but a saltwater recreational fishing license is
required, in accordance with South Carolina law. Dock hours are posted. See the Chartered Club
section of SunSations for information about Sun City’s Fishing and Hunting Club.
Fishing in Lagoons: Fishing is permitted in all lagoons except in those adjoining private properties and on the golf course side of the lagoon. Some of the lagoons are stocked by the Community
Association. Fish may not be moved from one lagoon to another. Residents do not need a fishing
license to fish in the lagoons. Catch and release is recommended. See the Chartered Club section of
SunSations for information about Sun City’s Fishing and Hunting Club.
Outdoor Facilities
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Indoor Facilities
I. MEETING SPACES AND SPECIAL USE FACILITIES
Meeting rooms are available for meetings and social events. Call Lifestyle Services at 705-4015 for
more information about reserving rooms. See the Associate Department Listing section for more
information about Lifestyle Services.
Pinckney Hall: Located in Town Square, this multi-purpose building is designed to serve the social
and entertainment needs of residents. Besides meeting space, Pinckney Hall houses a ballroom,
offices for Lifestyle Services, a Broadcast Studio, the Sun City Book Exchange and the Wall Street
reading room.
Hidden Cypress: Located on Hidden Cypress Lane, this facility includes meeting rooms, Jameson’s
Charhouse, the Hidden Cypress Golf Shop and a fitness center. An outdoor pool and spa are
adjacent to this building.
Riverbend Lodge: Located on Tidewatch Drive in the Riverbend neighborhood, the Riverbend
Lodge houses two meeting rooms and event space. The Riverbend Pool and spa is attached to the
facility. Behind the lodge, a tree shaded lawn area with a grill leads to the community dock.
The Lakehouse: Located on Sun City and Sgt. William Jasper boulevards. This state-of-the-art
facility opened in May 2012 and features meeting spaces, a ballroom, fitness center, and indoor pool
and spa, and outdoor tennis and Pickleball courts.
Palmetto Commons: Located across the street from Town Square on Sun City Lane, Palmetto
Commons houses most of the Community Association offices, including Resident Services, which
prints activity cards, hands out guest ID cards, registers new residents and renters, and offers a
coin-operated copy machine, fax services, a lost & found, a computer kiosk, a forms kiosk and an
information desk for resident questions.
Magnolia Hall: Located in Town Square, Magnolia Hall is a
550-seat, state-of-the-art auditorium and entertainment venue,
which can be divided into two smaller meeting spaces. Movies,
theater and dance productions, concerts and large meetings are
all held here. Meeting and rehearsal space is also available. See
the Chartered Club directory for more information about Sun
City’s performing arts clubs.
Indoor Facilities
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II. FITNESS CENTERS AND INDOOR POOLS
Sun City Hilton Head has three fitness centers:
Fitness Center and Indoor Pool Hours
Purrysburg Fitness Center, located in Town Square;
6 a.m.–8 p.m. Monday through Friday
7 a.m.–7 p.m. Saturday
Hidden Cypress Fitness Center, located in the Hidden
8 a.m.–6 p.m. Sunday
Cypress building; and the Lakehouse Fitness Center,
located in the Lakehouse. See the Community Directory
for phone numbers. All fitness centers offer weight
machines, cardiovascular equipment, exercise classes and personalized exercise programs offered by
certified personal trainers.
Purrysburg Indoor Pool: Located in the Purrysburg Fitness Center, this pool hosts the majority of
water exercise classes in the community.
Lakehouse Indoor Pool: Located at the Lakehouse.
Logo Building: Located in Town Square, residents can check in here to use tennis, Bocce and
croquet courts, or obtain guest cards and/or coupons, and loaner equipment. The Logo Building is
open 7:15 a.m.–5 p.m. Monday through Saturday; and 7:45 a.m.–5 p.m. Sunday.
IV. RESTAURANTS
The Clubhouse at Okatie Creek
705-4005
Located at the golf course.
Sunday-Thursday: 8 a.m.-8 p.m.
Bar: 8 a.m.-9 p.m.
Friday-Saturday: 8 a.m.-9 p.m.
Bar: 8 a.m.-10 p.m.
Jameson’s Charhouse
705-8200
Located in the Hidden Cypress clubhouse.
Bar: 11 a.m.-9 p.m.
Bar: 11 a.m.-10 p.m.
V. YEMASSEE CRAFTS CENTER
Located in Town Square, the Yemassee Crafts Center provides meeting rooms and specialized space
for a wide range of clubs and groups including art studios, sewing, photography, computer, cards
and games, billiards and table tennis rooms. See the Chartered Club directory in SunSations for
information on the different hobby and arts clubs.
VI. WOODWORKERS BUILDING
Located on Red Dam Road, the Woodworkers and Modelmakers Guild uses this building for work
space and meetings. The model railroad display can also be found here. See the Chartered Club
directory in SunSations for hours, contact information and more details about the Woodworkers
and Modelmakers Guild.
Indoor Facilities
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IV. Accessing Information
Community Website
Sun City Hilton Head has a comprehensive website designed to meet all residents’ needs. From
finding out the latest news, making a tee time, reviewing your statement or changing your contact
information, Sun City’s website is residents’ one-stop shop.
Residents can login to the Resident Central pages to access some features unique for them,
including the “Tools” page. On this page you will be able to:
• Update your personal profile and contact information, and sign up for emergency alerts;
• See your statements;
• Become listed in the Resident Directory or use the online registry to find phone numbers and
email addresses of residents;
• View and mange your vehicles;
• Apply as a volunteer to Board Appointed Committees;
• View governing documents;
• Make golf, tennis and Pickleball reservations;
• View newsletters, Sun City TV and SunSations;
• View classified ads;
• Access guest pass on-demand system;
• Browse club, group and neighborhood information.
HOW TO LOGIN
• Visit www.SunCityHiltonHead.org and click on “Member Login” in the top, right-hand corner
of the page.
• Enter your member ID (activity card number) and password, and click “Login.”
HOW TO ACCESS THE WEBSITE AS A NEW RESIDENT
of the page.
• From the Login Page, use the “Click Here” link for a new resident.
• This will bring you to the New Resident Website Registration page. From this page, follow the
three-step process of inputting your information and selections for the website. This will include
whether you want to receive resident alerts, statements online, electronic newsletters and
become listed in the Sun City Resident Directory (including online). You may also select your
own password.
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HOW TO RETRIEVE PASSWORD FROM THE WEBSITE
of the page.
• Enter your Member ID (activity card number).
• Click the “Forgot Password” button.
• An email will be sent to the email address listed in your Personal Profile.
HOW TO UPDATE YOUR PERSONAL INFORMATION ON THE WEBSITE
• Log into www.SunCityHiltonHead.org.
• Once on the Resident Central page, click either the “Tools Page” icon or “Tools” from the yellow
sub-navigation menu.
• Click the “Personal Profile” icon on
the Tools Page.
• On the following screen (image shown
at right), update your information
including your home phone number,
cell phone number, alternate number
and email address. You may also enter
information such as your nickname
and hometown for the Directory.
• Select the numbers that you want
listed in the Online Directory and
the printed version of the Resident
Directory. Click “YES” or “NO” box to
the right of each number under “List
In The SCHH Resident Directory.”
• Select the checkboxes under “Receive SCHHCA Emergency Alerts” to receive emergency
information from the Community Association.
• Once all your information has been updated and you have decided which numbers to be added
to the SCHHCA Directory and SCHHCA Emergency Alerts, click “Update Information.”
REGISTERING FOR EMERGENCY ALERT SYSTEM
If there is an emergency situation, such as a hurricane evacuation or other disaster threatening
the area, the Sun City Hilton Head Community Association will send out a mass phone call to all
residents who are signed up for the resident emergency alert system. Update your information on
the Personal Profile page (see instructions above).
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Electronic Newsletters
Sun City Hilton Head publishes electronic newsletters weekly so residents can keep up with what is
happening in the community. All residents must opt-in to get these electronic newsletters.
eNews Weekly is sent on Thursdays and contains in-depth information about news, meetings,
events, reminders and other need-to-know information from the Community Association and
other community-wide events. eNews is also posted under the “Top News” section of the website,
www.SunCityHiltonHead.org. The Week Ahead is sent every Monday and includes an overview
of the upcoming week’s events and news.
More newsletters tailored to residents’ specific interests will be coming in 2014.
When necessary, the Community Association will send a News Flash to notify residents of amenity
closures or other immediate information that needs to be communicated. The Board of Directors
also occasionally sends newsletters.
HOW TO SUBSCRIBE AND UNSUBSCRIBE TO ELECTRONIC NEWSLETTERS
• Login to www.SunCityHiltonHead.org.
• Once logged into the Resident Central
page, click either the “Tools Page” icon or
“Tools” from the yellow sub-navigation
menu.
• Click the “Personal Profile” icon on the
Tools Page.
• On the following screen (image shown at
right), fill out the information and click
“Subscribe.” Then check your email; you
will receive an email to complete the
subscription process and a second email
to confirm.
If you have any questions regarding
electronic communications, contact the
Communication and Technology Department
by emailing [email protected].
Social Media
Follow us on Facebook: www.Facebook.com/groups/schhca
Follow us on Twitter: @SCHHCA
Follow us on YouTube: www.YouTube.com/SunCityHHTelevision
... 22
Sunsations Magazine
SunSations is a monthly magazine
delivered to residents’ lower box prior
to the beginning of each month. Most
articles are written by volunteer residents,
known as the SunSations Team, who
also proofread, photograph and plan
upcoming issues. Other columns are
written by directors in the Community
Association to update residents on community news. Volunteer residents from each neighborhood
deliver the magazine to every household each month.
Each issue of SunSations includes feature articles, columns from staff and a Board member,
volunteer-written columns, Sun City Happenings calendar, Sun City TV schedule, group
exercise class schedule, and schedules, events and contact information for each Board Appointed
Committee, neighborhood, chartered club and registered community group.
The Sun City Marketplace is also delivered with each issue. This supplement provides residents with
opportunities to save on purchases and services from local businesses.
At times, special publications are also delivered along with SunSations. These supplements include:
an annual Fee Schedule, a Hurricane Preparedness Guide, an Election Supplement, Satisfaction
Survey and others as needed.
SunSations is also available on www.SunCityHiltonHead.org. Subscriptions are available to
residents who are away from their homes for three months or more.
The Community Association, along with our printing partners Sun Printing, are using 11,625
pounds of recycled paper to print our magazines each month (that’s 139,500 pounds every year).
Here is how using recycled paper decreases our carbon footprint on the environment:
• 438 pounds of solid waste is not produced per issue (5,256 per year)
• 4.8 million BTU’s of energy is saved per issue (57.5 million per year)
• 4,297 pounds of wood is saved per issue (51,564 per year)
• 1,337 pounds of GHG CO2 emissions are not produced per issue
(16,044 per year)
• 6,913 gallons of water is saved per issue (82,956 per year)
• 5,840 pounds of carbon emissions are not produced per issue (70,080 per year)
If you have any questions about SunSations or would like to get involved, email
[email protected].
Sunsations Magazine
... 23
Sun City TV
Sun City TV airs Sun City-specific shows throughout the day. The station
is available to residents on Time Warner Cable Channel 5, Hargray
Channel 238 or online at www.SunCityHiltonHead.org, under the Sun
City TV tab on the Resident Central page. The station is a collaboration
between the Community Association and numerous volunteers.
Sun City produces its own weekly news show with a team of volunteer
residents who write, produce and appear on Sun City TV News. SCTV
News can be watched at 7 a.m., 10 a.m., 7 p.m. and 10 p.m. daily. New
shows are recorded every Thursday morning in the Broadcast Studio in Pinckney Hall.
Other programs on Sun City TV include shows produced by residents and WHHI-TV, a TV station
based on Hilton Head Island. Log into www.SunCityHiltonHead.org for more programming
information and a schedule.
SunSpots, on Time Warner Cable Channel 66 and Hargray Channel 237, broadcasts Chartered Club
announcements. Channel 69 televises schedules and Community Association events.
Email [email protected] for more information or to get involved.
Sun City TV Broadcast Schedule
Sun City Cooks
Meet Your Sun City Veteran
3-4 p.m.
Money Talks
4-5 p.m.
Forum Club
6-6:30 a.m.
Community Programming
5-5:30 p.m.
Public Safety
6:30-7 a.m.
Bluffton News
5:30-6 p.m.
Meet Your Sun City Veteran
7-8 a.m.
The Sun City News Hour
6-6:30 p.m.
8-9 a.m.
6:30-7 p.m.
Bluffton News
9-9:30 a.m.
Sun City Healthy Living
7-8 p.m.
9:30-10 a.m.
8-8:30 p.m.
City Beat
10-11 a.m.
8:30-9 p.m.
Sun City Cooks
11-11:30 a.m.
Hilton Head News
9-9:30 p.m.
11:30 a.m.-Noon
Girl Talk
9:30-10 p.m.
Bluffton News
Noon-12:30 p.m.
City Beat
10-11 p.m.
12:30-1:30 p.m.
Meet the Author
11-11:30 p.m.
Leaders of the Lowcountry
1:30-2 p.m.
Leaders of the Lowcountry
2-3 p.m.
11:30 p.m.-Midnight
Midnight-5 a.m.
Rotating programs
5-5:30 a.m.
5:30-6 a.m.
Sun City TV
... 24
The Sun Today
Each Wednesday, Sun City residents receive The Sun Today, a free weekly newspaper designed and
written for our community. The paper is produced through a partnership between the Community
Association and Morris Publishing Group, the owners of Savannah Morning News and Bluffton Today. The publication has a mix of news and feature stories about Sun City along with Lowcountry,
South Carolina and national news.
The paper is delivered to all occupied homes on Wednesday mornings, and all unclaimed papers
are picked up on Wednesday afternoon. Subscribers to the Savannah Morning News receive The Sun
Today in their Wednesday edition of that paper.
If you do not receive The Sun Today or if you want to suspend delivery, call the customer service
number at (843) 805-0808. Extra copies of The Sun Today are available at Palmetto Commons,
which is open from 8 a.m.-5 p.m. Monday through Friday, and 9 a.m.-1 p.m. the first Saturday of
the month.
The Sun Today ...
25
Resident Directory
When you registered with Resident Services at Palmetto Commons, you should have received a
Resident Directory, a Sun City phone book that lists residents’ contact information. A new directory is distributed to residents’ homes each spring, and listings are also available on
www.SunCityHiltonHead.org. The directory is for personal use by Sun City residents. It may not
be used to solicit residents for any business or cause.
The front pages of the Resident Directory contain more in-depth Sun City-specific information
including:
• Emergency phone numbers;
• Community Association offices and amenity hours;
• Del Webb customer service contact information;
• Utilities contact information;
• Gate Pass procedures;
• Local elected government officials;
• Sun City Hilton Head Community Association rules;
• Magnolia Hall seating diagram;
• Sun City Hilton Head maps.
There is a “blue pages” section of the directory that lists contact information for local law enforcement, fire departments, hospitals, and Bluffton, Hardeeville and Hilton Head town offices, Beaufort
and Jasper County offices, and South Carolina and federal government offices. The Sun City Yellow
Pages, a listing of businesses in the area, is listed at the back of the Resident Directory.
UPDATING YOUR LISTING FOR THE RESIDENT DIRECTORY AND ONLINE DIRECTORY
• Login to www.SunCityHiltonHead.org, click on the “Tools” link followed by the “Personal
Profile” icon.
• There are two ways to become listed in the printed and online resident directories. The easiest
way is to enter the listing yourself. To do so, click on the “List Yourself in the Resident Directory” link, fill out the forms and complete the following steps. Or, you may click “Simple Submission Form” to have the Communications and Technology Department add your submission.
Note: By selecting the Simple Submission Form, just fill in your information and click the button
“Submit Information for the Resident Directory.” The following steps may be skipped.
• If you choose the “List Yourself ” feature, review your information as it will appear in the online
and printed directories under the Resident Directory Preview.
• If you wish to add someone from your household, click the member name from the list available at the right followed by the “refresh” button. The change will then become reflected within
the preview.
• Once your listing is complete, click the button “Submit Information for the Resident Directory.”
Note: Changes can also be made by closing the preview, updating your information within your profile
and then previewing the listing again.
Resident Directory
... 26
V. Volunteering &
Getting Involved
Volunteering & Getting Involved
Volunteerism is the lifeblood of Sun City Hilton Head, and there are hundreds of opportunities
inside our gates. There is a volunteer awards ceremony each spring to honor those who give back.
I. INSIDE SUN CITY
There are many ways to volunteer inside the gates, whether you want to participate in the performing arts, lead clubs or help your neighbors. All Chartered Clubs and Registered Community Groups
are run by volunteers and governed by the Community Association. More information is available
in the Chartered Club and Registered Community Group sections of SunSations Magazine. Here
are a few other ways that volunteers help shape the Sun City lifestyle:
Board of Directors and Board Appointed Committees: Volunteer residents are elected to serve
on the Board of Directors and Board Appointed Committees, which advise the Board on a variety
of topics in the community. See SunSations or the Community Governance section of this guide for
more information.
Neighborhoods: Each neighborhood in Sun City elects Neighborhood and Alternate Representatives every two years. There are also social committees and other volunteer opportunities within
your neighborhood. Contact your Neighborhood or Alternate Representative for more information
about volunteer opportunities. For contact information, see the Neighborhood News section in
SunSations Magazine.
Safety & Service: Volunteers at the Main Gate print out guest passes and provide traffic assistance
during special events in Sun City. Contact the Main Gate at 705-4035 or
[email protected] for more information about joining the Safety & Service team.
SunSations: This lifestyle magazine is written, edited and photographed by resident volunteers,
who also plan themes for future issues. The magazine production is overseen by the Communication and Technology Department. Volunteers from each neighborhood also deliver the magazine.
Contact [email protected] for more information.
Sun City TV: The Sun City TV News show is written, anchored and recorded by Sun City residents,
who also plan each show and direct the lights, sound and Teleprompter equipment. Other volunteers shoot and edit some video, take pictures for programs and host other shows. Communication
and Technology Department staff oversees general station management. Stop by the Broadcast
Studio in Pinckney Hall at 8 a.m. Thursdays.
II. OUTSIDE SUN CITY
There are many opportunities to volunteer outside of Sun City. See the Registered Community
Group section of Sunsations Magazine for some groups. You can also visit the local United Way for
a list of non-profit organizations serving the Lowcountry.
... 28
VI. Neighborhoods, Clubs &
Registered Groups
Neighborhoods
Each neighborhood in Sun City has a Neighborhood Representative who is responsible for
chairing its neighborhood meetings, acting as the residents’ point of contact for certain issues
and communicating important information. Alternate Representatives act in the absence of the
representative. Half of Sun City’s neighborhoods elect new representatives each year.
The Neighborhood Representative Council is comprised of Neighborhood and Alternate
Representatives. This group meets once a month to discuss issues that affect residents. Additionally,
some neighborhoods also have various committees, such as a Social Committee that plans events,
or a Sunshine Committee. Contact your representative for more information. Contact information
for these representatives is listed in SunSations Magazine.
ALEXANDRIA VILLAGE
HERITAGE OAK PLACE
ANDOVER PLACE
HERON’S POINTE
ASTER FIELDS
HIDDEN CYPRESS
THE AVIARY
HISTORIC VILLAGE
BASKET WALK
HOLLY HILL
BLUE HERON VILLAGE
HUMMINGBIRD HAVEN
BULL HILL PLANTATION
JUNIPER CREEK
COASTAL VILLAS
LAKE SOMERSET VILLAGE
CRESCENT CREEK
LIVE OAK VILLAGE
CYPRESS RUN
MARINER’S COVE
DEER HAVEN
MURRAY HILL
EAGLE’S LANDING
OAK WOODS
EGRET COVE
OKATIE VILLAGE
FOXLAKE
OKATIE WOODS
GARDEN WALK
ORION PLACE
HAMPTON VILLAGE
PALMETTO PLACE
Neighborhoods, Clubs and Groups
Neighborhoods
... 30
PELICAN POINTE
SPRING HILL
PINE LAKES
STRATFORD VILLAGE
THE PRESERVE
SUMMERPLACE VILLAGE
RIVERBEND
WATER LILY COVE
RIVERGRASS
WHISPERING OAKS
SAPPHIRE LAKES
WILDLIFE BAY
SEAFORD PLACE
WILLOW BROOK VILLAGE
Neighborhoods
... 31
Chartered Clubs
Chartered Clubs are recognized by the Community Association as official organizations. Some
clubs periodically host events that are open to the entire community. For more information
about each club, membership requirements, contact information for club officers or for meeting
schedules, check your latest issue of SunSations Magazine.
Clubs are divided into five groups: Cards and Games, Hobbies, General Interest Groups,
Performing Arts and Sports.
Below are the clubs in Sun City. Check your latest issue of SunSations for updates and club officers’
contact information.
CARDS AND GAMES
HOBBIES
BID WHIST CLUB
ALL ABOUT ART
CANASTA CLUB
AMATEUR RADIO CLUB
CHESS CLUB
AVANT-GARDENERS
CONTRACT BRIDGE CLUB
BIRD CLUB
CRIBBAGE CLUB
BON APPÉTIT COOKING CLUB
DOMINOES
BOOK CLUB
Book Club, Chapter I
Book Club, Chapter II
Book Club Chapter III
Book Club, Chapter IV
Book Club, Chapter V
DUPLICATE BRIDGE CLUB
EUCHRE CLUB
GIN RUMMY
MAH-JONGG
PINOCHLE
SOCIAL CLUB
CERAMICS CLUB
COIN CLUB OF SUN CITY
COMPUTER CLUB
Monthly Program
Education
Digital Imaging
Genealogy
Koffee Klatch
Apple
Skywatchers
Chartered Clubs
... 32
GLASSCRAFTERS
MONEY TALKS CLUB
KARAOKE CLUB
ON THE GO TRAVEL CLUB
WHATEVER’S GOING ON–W.E.G.O.
OKATIE FARMERS CLUB
QI CLUB
PHOTOGRAPHY CLUB
ROADRUNNERS MOTORCYCLE CLUB
SEW WHAT STICHES & CRAFTS
SHALOM CLUB OF SUN CITY
STAMP COLLECTORS
SOLOS
SUNSCRIBERS
TOWN SQUARE UPBEATS
WOODWORKERS AND MODELMAKERS
GUILD
Model railroaders
Woodcarvers
VETERANS ASSOCIATION
GENERAL INTEREST GROUPS
BIBLE STUDY
PERFORMING ARTS
BALLROOM DANCE
LINE DANCE CLUB
FORUM CLUB
MUSIC GUILD
Sun City Chorus and Concert Band
Sun City Singers
Sun Tones (Women’s barbershop)
New River Harmony (Men’s barbershop)
Raparees
Sun City Chimers
Sun City Strummers
Mountain Strings
Sun City Jazz Band
SUN CITY BOOK EXCHANGE
SUN CITY COMMUNITY THEATRE
GENERAL HEALTH EDUCATION CLUB
SUN CITY SQUARES
Cloggers
Celtic Traditions Dancers
BOAT AND RV CLUB
CAR CLUB
DOG LOVERS CLUB
EAT SMART, LIVE LONGER
INTERNATIONAL FRIENDSHIP CLUB
LUNCHEON CLUB
Luncheon Club I
Luncheon Club II
Luncheon Club III
Luncheon Club V
SUNDANCERS
SYNCHRONETTES
Chartered Clubs
... 33
SPORTS
BICYCLE CLUB
BILLIARD CLUB
BOCCE CLUB
COUPLES GOLF
CROQUET CLUB
FISHING AND HUNTING CLUB
HORSESHOE CLUB
KAYAK CLUB OF SUN CITY
MEN’S 9-HOLE GOLF
MEN’S 18-HOLE GOLF ASSOCIATION
(MGA)
PICKLEBALL
SOFTBALL CLUB
Men’s Tuesday/Thursday League
Instructional Group
Sun City Rockets
Ladies Softball
Co-Ed League
Travel Team
65+ and 70+ Team
SUN CITY SWIM CLUB
TABLE TENNIS CLUB
TENNIS ASSOCIATION
VOLLEYBALL CLUB
WOMEN’S 9-HOLE GOLF
WOMEN’S 18-HOLE GOLF ASSOCIATION
(WGA)
SILVER STRIDERS
Walkers
Runners
Chartered Clubs
... 34
Registered Community Groups
Registered Community Groups are less structured than Chartered Clubs. For more information
about each group, check your latest issue of SunSations Magazine.
AARP CHAPTER OF THE LOWCOUNTRY
LONG ISLANDERS
AARP TAX-AIDE
LOWCOUNTRY CIVIL WAR ROUNDTABLE
AMERICAN REVOLUTION ROUND
TABLE-SC
LOWCOUNTRY OSTOMY ASSOCIATION
BLUFFTON BOYS AND GIRLS CLUB VOLUNTEERS
BLUFFTON COMMUNITY CAT RESCUE
BREAST CANCER ROUND TABLE
BUCKEYE GROUP
LOWCOUNTRY RETIRED LAW
ENFORCEMENT OFFICERS ASSOCIATION
MERCY MINISTRIES OF THE LOWCOUNTRY
NEW ENGLAND GROUP
NEW JERSEY GROUP
THE CAROLINIANS
NEW YORK STATE/NEW YORK CITY
EDUCATORS
CIVIL WAR DISCUSSION GROUP
PARKINSON’S DISEASE SUPPORT GROUP
DEMOCRATS OF SUN CITY
PART-TIMERS GROUP
FAMILY PROMISE OF BEAUFORT
COUNTY
PHYSICALLY CHALLENGED ACTIVE ADULTS
(PCAA)
FRIENDS OF CODA
RACQUETBALL AND HANDBALL PLAYERS
FRIENDS OF THE GIRL SCOUTS
RED SOX NATION
FRIENDS OF HOPE HAVEN
REPUBLICANS OF SUN CITY HILTON HEAD
GENERAL MOTORS RETIREES GROUP
SECOND HELPINGS
HEARING LOSS ASSOCIATION OF
AMERICA – LOWCOUNTRY CHAPTER
SOUTH CAROLINA LOWCOUNTRY
MODEL YACHT ASSOCIATION
HILTON HEAD REGIONAL HABITAT FOR
HUMANITY
SUN CITY COUPON CLIPPERS
ILLINOIS GROUP
IRISH HERITAGE SOCIETY
JULIE’S MISSION
LA DOLCE VITA ITALIAN AMERICAN GROUP
SUN CITY LIONS CLUB
SUN CITY ROMEO
SC DUFFERS SPORTS
TEA PARTY PATRIOTS
TUESDAY NIGHT SENIOR STRIKERS
WIDOW WIDOWERS
WISCONSIN GROUP
Registered Community Groups
... 35
VII. Governing Documents
Governing Documents
Sun City Hilton Head adheres to three sets of governing documents: The Covenants, Codes and
Restrictions (CC&R’s), Design Guidelines and Community Rules.
For a full description of each document and to read each one in their entirety, log into
www.SunCityHiltonHead.org by clicking on “Member Login” at the top of the page and entering
your member ID and password. Click on “Tools,” then “Documents” and then “Governing Documents.”
The Community Rules can also be found in the front of your Resident Directory.
Governing Documents
Governing Documents
... 37
VIII. Government & Utilities
Beaufort County
Beaufort County
www.bcgov.net
100 Ribaut Road Beaufort, SC 29902
255-2000
Bluffton Office
4819 Bluffton Parkway
Myrtle Park Building, Second Floor
Bluffton, SC 29910
255-2621
Hilton Head Office
539 William Hilton Parkway
Hilton Head Island, SC 29926
255-2616
If you live on the south side of Hwy. 278 or the Seaford Place, Juniper Creek or Riverbend
neighborhoods, you live in Beaufort County. The county seat is in Beaufort. Most county
paperwork (personal property tax, car registration and the Homestead Act exemption) can be
obtained at the Bluffton office.
Visit www.bcgov.net to find your representative on the Beaufort County Council and for contact
information.
To find your state legislator and representative, visit www.scstatehouse.gov.
Registering to Vote
Board of Elections and Registration
P.O. Drawer 1228
15 John Galt Road
Beaufort, SC 29901-1228
Fax: (843) 255-9429
email: [email protected]
There are a few ways to register to vote for elections:
• Visit the voter registration office in Beaufort, and fill out and submit the registration form in
person;
• Download a voter registration form and either mail or fax it to the County Board of Elections;
• Download a voter registration form, scan it and email it to the County Board of Elections.
Download a form at: www.scvotes.org/files/VR_Blank_Form.pdf
Government & Utilities
Beaufort County
... 39
On election days, Sun City polling places will be in Pinckney Hall or Hidden Cypress. Absentee
ballots can be sent to the Board of Elections and Registration.
Paying Taxes
Tax bills are usually mailed in October and are due by mid-January.
If older than 65, you can be eligible for the Homestead Exemption. You can call the Beaufort
County Auditor’s office at 255-2500, or visit the Bluffton office for more information or to apply.
You can pay your property tax bills in person by visiting the Bluffton office, or online by visiting
http://sc-beaufort-county.governmax.com/svc.
All correspondence and/or payments must be mailed to the Treasurer’s Office at the Beaufort
address.
Building Department
A building permit from the county is needed for some home improvements that involve electrical
work, modification to the gas lines, HVAC replacements, and general building, such as screen
enclosures, room additions and pergolas. If you are unsure about whether a county permit is
needed for a project, contact the local Building Codes Department at 757-1500. Visit Beaufort
County’s website (www.bcgov.net) to get forms and applications relating to building permits.
Approval from Sun City Hilton Head’s Modifications Committee is required for any exterior
modifications to your home. Visit the Safety and Standards Department in Palmetto Commons for
more information.
Beaufort County
... 40
Jasper County & Hardeeville
Jasper County
P.O. Box 1149
358 3rd Avenue
Ridgeland, SC 29936
City of Hardeeville
205 East Main Street
Hardeeville, SC 29927
(843) 784-2231
Some Sun City Hilton Head neighborhoods located north of Hwy. 278 are in the City of Hardeeville
and Jasper County. These neighborhoods include Rivergrass, Foxlake, Whispering Oaks, Mariner’s
Cove, Wildlife Bay and other neighborhoods in progress. Ridgeland is the county seat of Jasper
County. Visit www.jaspercountysc.org for more information about Jasper County. Visit
www.cityofhardeeville.com for more information about Hardeeville and to find contact
information for elected officials.
To find your state legislator, visit www.scstatehouse.gov.
Registering to Vote
You can register to vote by visiting the Elections & Voter Registration office located at 1506 Grays
Hwy. in Ridgeland and filling out a form. Or register by mail by downloading and printing out a
registration form at www.state.sc.us/scsec, and sending it to PO Box 299 Ridgeland, SC 29936.
You can also call the Elections & Voter Registration office at (843) 726-7709 and ask for a “mail
application” to be sent to you. You can register to vote up to 30 days prior to an election.
Paying Taxes
You can pay your taxes by cash, cashier’s checks, business checks, money orders and personal
checks made payable to Jasper County Tax Collector. You can pay online by going to
www.jaspercountysc.org and clicking on “Tax Search View and Pay” under the “Citizen Services”
tab at the top of the page. Contact the Tax Collector at (843) 717-3611. To apply for the Homestead
Exemption, you must apply in person at the County Auditor’s office located at 358 Third Avenue in
Ridgeland. For more information, you can contact the auditor at (843) 717-3605.
Building Permits
A building permit from the county is needed for home improvements that involve electrical work,
modification to the gas lines, HVAC replacements and general building, such as screen enclosures,
room additions and pergolas. If you are unsure about whether a county permit is needed for a
project, contact Hardeeville at (843) 784-2231 or visit Hardeeville’s website and click on “Planning
& Development” to find a building permit application.
Any exterior modifications require approval from the Sun City Modifications Committee. Visit the
Safety and Standards Department in Palmetto Commons for more information.
Jasper County & Hardeeville
... 41
Government Services
Here is a list of government services the residents in both Beaufort and Jasper counties can use.
Beaufort County Library
www.beaufortcountylibrary.org
Bluffton Branch
120 Palmetto Way (on Route 46)
Bluffton, SC 29910
255-6490
There are other library branches on Hilton Head Island and in Beaufort. Visit the Beaufort County
Library website for more information.
Allendale-Hampton-Jasper Regional Library
Hardeeville Community Library
37 Main Street, PO Box 1837
U.S. Post Office
Kim’s Dry Cleaners (Post Office is located inside)
101 Commerce Place West, Suite B
Okatie, SC
705-6889
Monday – Friday: 9 a.m.–4 p.m.
Saturday: 9 a.m.–1 p.m.
Pratt Memorial Library
451 A Wilson Street, PO Drawer 1540
Ridgeland, SC 29936
25 Thurmond Way
Bluffton, SC
275-8777
Monday – Friday: 8:30 a.m.–5 p.m.
Saturday: 8:30 a.m.–noon
South Carolina Department of Motor Vehicles
15 Sheridan Park
Bluffton, SC 29910
815-6981
www.scdmvonline.com
Monday–Friday: 8:30 a.m.–5 p.m.
If you move to Sun City from another state, you have 45 days to transfer your vehicle title and
registration, per state law. Present your out-of-state vehicle title and registration, liability insurance
information, original paid vehicle property tax receipt and completed form 400 (available at the
DMV or online). Visit the DMV’s website for more information about obtaining your driver’s
license and the documentation you need.
A golf cart permit is required and can be obtained at the DMV. You must have a permit to drive
your golf cart during daylight hours on South Carolina roads. Present the following documents:
• Proof of insurance for the golf cart;
• The driver license number of any licensed driver who will operate the golf cart.
Government Services
... 42
Utilities
Two utility companies provide electric and gas services to Sun City: Palmetto Electric Cooperative
and South Carolina Energy & Gas, which also provides natural gas services. Both companies offer
online bill pay. Call the offices or visit the websites for more about connecting to services, rates and
further information.
Palmetto Electric Cooperative
New River Office
(843) 208-5551
One Cooperative Way
www.palelec.com
Toll Free: 1-800-922-5551
To report an outage, call 1-866-445-5551
To report a downed/sparking power line, call 1-800-922-5551
South Carolina Energy & Gas (SCE&G)
Beaufort Office
108 Robert Smalls Parkway
Beaufort, SC 29906
8 a.m.–5 p.m.
1-800-251-7234
Ridgeland Office
11323 North Jacob Smart Blvd.
Ridgeland, SC 29936
8 a.m.–1 p.m.; 2–5 p.m.
(843) 726-9324
24 hour Customer Service Center toll-free 1-800-251-7234
To report downed/sparking power lines, call 1-888-333-4465
To report gas leaks, call 1-800-815-0083
Beaufort-Jasper Water & Sewer Authority
6 Snake Road
Okatie, SC 29909
www.bjwsa.org
You can sign up to receive service and a water meter by visiting the website (www.bjwsa.org) and
clicking on “start services” under the “customers” tab in the navigation bar. You can call 707-0017 if
you live in Riverbend or Sun City (Beaufort County), and 288-0006 if you live in Jasper County.
Utilities
... 43
Waste Management & Recycling
Garbage Removal – Waste Management
2617 Low Country Drive
Ridgeland, SC 29936
(843) 987-0710
[email protected]
Waste Management provides garbage and recycling pick-up in Sun City. Homeowners have to
individually contract with the company for curbside garbage and recycling pick up.
To sign up for an account, call 987-0710. A representative will tell you which day your garbage and
recycling will be picked up.
Waste Management & Recycling
... 44
Phone, Cable & Internet Services
Two companies offer phone, cable and Internet services in this area: Hargray Communications and
Time Warner Cable. Both companies offer online bill pay. Call or visit their websites for more about
service, packages, rates and other information.
Hargray Communications
5 Buck Island Road
Bluffton, SC 29910
(843) 815-1600
Monday through Friday: 8 a.m.–6 p.m.
Saturday: 9 a.m.–4 p.m.
Toll free: 1.877.HARGRAY
www2.hargray.com
To report an outage or other problems with your service, please call 611 if using a Hargray landline
telephone or (843) 686-1138, or email [email protected].
Time Warner Cable
26 Okatie Maintenance Road
Bluffton, SC 29909
1-866-892-7201
Monday through Friday: 8:30 a.m. –5 p.m. (closed from 12:30–1:30 p.m.)
Phone, Cable & Internet
... 45
IX. FAQs
Association Directory
Contact Information
Community Association Office
Palmetto Commons
127 Sun City Lane
General Information: 705-4000
Hours: 8 a.m.–5 p.m., Monday–Friday
9 a.m.–1 p.m., first Saturday of the month
Facilities Management
Facilities Services General Information
705-4055
Director, Everett Banks
705-4032 [email protected]
Community Association Administration
Finance Department
Assistant Executive Director, Shannon Archer
705-2289, [email protected]
Billing/Accounts Receivable Danielle Johnson
Executive Assistant, Cheryl Fletcher
Receipts/Accounts Receivable, Detra Green
705-4446
Common Area Maintenance
Golf
Director, Keith Willis
Argent Lakes Golf Course
1251 Sgt. William Jasper Boulevard
Head Professional, Kevin Foley
645-0507
Hidden Cypress Golf Course
672 Cypress Hills Drive
Head Professional, Matt Edlin 705-4059, [email protected]
705-4999
Okatie Creek Golf Course
60 Sun City Club Lane
Head Professional, Rich Owen
705-4653
Golf Course Maintenance 705-4076
Executive Director, Damon Williams
Common Area General Information
705-4061
Maintained Neighborhood Manager, Kenya
Carswell
Communications and Technology
General Information: 705-4237
Director, Jennifer Mathis 705-4046, [email protected]
IT/Project Manager, Lisa McColgan
Communications Manager, Hallie Martin
Controller, Kim Burgess
705-4443 [email protected]
Automated Tee Time Reservation System705-6234
Hiltonhead.chelseareservations.com
Continued
Broadcast Supervisor Ben Smerglia
Broadcast Studio
SunSations
[email protected]
FAQs
Association Department Listing
... 47
Security
Emergency
Health and Wellness
Director, Cherie Bronsky
Hidden Cypress Fitness Center 672 Cypress Hills Drive
705-4030
Lakehouse Fitness Center 645-4515
1251 Sgt. William Jasper Boulevard
Purrysburg Fitness Center 122 Del Webb Boulevard
705-4022
Pickleball and Tennis Reservations & Information/
Logo Building 705-4034
Automated Reservation System
Hiltonhead.chelseareservations.com
705-6234
Hurricane Hotline
(status message recording)
1-888-775-7015
Lifestyle Services
General Information
705-4027
Director, Jackie Bates
Chartered Clubs Information 705-4060, [email protected]
Room Request Information 705-4015
Lifestyle Services Hours
8 a.m.–5 p.m., Monday–Friday
9 a.m.–1 p.m., Saturday
Resident Services
Resident Services Manager, Gale McGowan
Resident Services Desk
705-4000
Info Desk
911
Securitas Site Manager, Cathy Spencer
705–4240, [email protected]
Non–emergency Security Information
705–4083
Shift Supervisor 247–2663
Pass Requests
Main Gate
North Gate Riverbend Gate 705–4035
705–4688
379–5528
Woodworkers Shop 705-2968
841 Red Dam Road
RV Park/Campsite Reservations 705-3433
Restaurants
The Clubhouse at Okatie Creek
705-4005
60 Sun City Club Lane
Located at the golf course.
Bar: 8 a.m.-9 p.m.
Bar: 8 a.m.-10 p.m.
Jameson’s Charhouse at Hidden Cypress
705–8200
672 Cypress Hills Drive
Located in the Hidden Cypress clubhouse.
Bar: 11 a.m.-9 p.m.
Bar: 11 a.m.-10 p.m.
Please refer to your latest issue of SunSations for
any changes.
Safety and Standards
Safety and Standards General Information
705-4047
Director, Corenza Vaughn
Modifications Requests
705-4047
FAQs
Association Department Listing
... 48
AMENITY HOURS OF OPERATION
Dog Park
Small dogs (less than 25 lbs) Large dogs
All other times open to all dogs.
Fitness Centers
Monday–Friday
Saturday
Sunday Logo Building
Monday–Saturday
Sunday
9–10 a.m.
10:15–11:15 a.m.
6 a.m.–8 p.m.
7 a.m.–7 p.m.
8 a.m.–6 p.m.
7:15 a.m.–5 p.m.
7:45 a.m.–5 p.m.
Barataria, Hidden Cypress and Riverbend
Monday–Sunday
6 a.m.–10 p.m.
Lakehouse
Monday–Sunday Dawn–Dusk
*See Fitness Centers for Children’s Hours
Indoor Pools
Golf Courses
Monday–Sunday Argent Lakes 1251 Sgt. William Jasper Boulevard
Hidden Cypress 672 Cypress Hollow Drive
Okatie Creek 60 Sun City Club Lane
FAQs
118 Sun City Lane
Monday–Sunday 6 a.m.–10 p.m.
Palmetto Commons
Outdoor Pools
Lakehouse and Purrysburg
Monday–Friday
Saturday
Sunday Magnolia Hall
6 a.m.–8 p.m.
7 a.m.–7 p.m.
8 a.m.–6 p.m.
7 a.m.–6 p.m.
645-0507
127 Sun City Lane
Monday–Friday First Saturday of each month 8 a.m.–5 p.m.
9 a.m.–1 p.m.
Pinckney Hall
114 Sun City Lane
Monday–Sunday Lifestyle Services Desk
Monday–Friday Saturday 6 a.m.–10 p.m.
8 a.m.–5 p.m.
9 a.m.–1 p.m.
Riverbend Lodge
39 Tidewatch Drive
Monday-Sunday 6 a.m.–10 p.m.
WEB HELP
Palmetto Commons
Friday 9 a.m.–noon
Yemassee Crafts Center
132 Del Webb Boulevard
Monday–Sunday 6 a.m.–10 p.m.
Please refer to your latest issue of SunSations for any changes.
705-4999
705-4653
Amenity Hours of operation
... 49
How to Access Association Services
What to do? Where to go?
A list of the most frequently asked questions
Where do I go to get a guest ID?
Resident Services in Palmetto Commons, Fitness Centers or Logo Building.
Where is Palmetto Commons located?
On Sun City Lane, between Sun City Boulevard and Del Webb Boulevard.
What offices are in Pinckney Hall versus Palmetto Commons?
Lifestyle Services (event planning and ticket sales) is located in Pinckney Hall. Most other
Community Association offices are located in Palmetto Commons. Facilities and Common Area
Maintenance offices are located in the Okatie Maintenance Yard on Route 170.
Where do I go to get a new activity card or have it renewed?
Resident Services in Palmetto Commons.
Where are the fax and copy machine services?
Resident Services in Palmetto Commons. Faxes cost $1.61 per page; copies are 10 cents per copy.
Where do I pay my bills?
Residents are encouraged to pay online or use automatic withdrawl. See your monthly statement
or contact the Finance Department for instructions or more information. If you wish, you may
pay by check by using the lock box. No cash can be accepted.
I have a question about my HOA account. How do I get it answered?
Contact the Accounting Department at 705-4446 or [email protected]. If you need to
discuss your account with her in person, please schedule an appointment. If you need a copy of
your statement, please contact either Detra Green or Danielle Johnson (705-4441). Copies can be
mailed or emailed. If you would like to help save money by receiving electronic statements, visit
www.SunCityHiltonHead.org.
How do I sign up for the resident emergency alert system?
Log into the website (www.SunCityHiltonHead.org), and click on “Tools” and then “Personal
Profile.” Fill in your contact numbers and select one or two for emergency alert calls.
How do I sign up to receive emails from the Community Association?
Log into the website (www.SunCityHiltonHead.org), and click on “Tools” and then “Personal
Profile.” Fill in your information and click “subscribe.” See page 22 of this guide for more information.
FAQs
... 50
How do I get a copy of SunSations Magazine?
SunSations is delivered each month to your lower box. Contact your Neighborhood
Representative if you did not get a copy. If you are out of town for three or more months, you can
get a subscription form at Palmetto Commons, and the magazine will be mailed to you for $7.50 a
copy, which covers postage and handling.
How do I get a gate pass for my guest?
Call the Main Gate at 705-4035. You will have to provide your guests’ name, your name and your
activity card number. Call 379-5528 if you live in Riverbend. Call 705-4688 if you live in the
neighborhoods north of Hwy. 278.
How do I get a bar code for my car?
Bring your vehicle and the required registration information to Resident Services in Palmetto
Commons from 8 a.m.–4:30 p.m. Monday through Friday or 9 a.m.–12:30 p.m. the first Saturday
of the month. Required information includes vehicle registration or proof of ownership with VIN,
valid driver’s license and proof of insurance. Proof of ownership and liability insurance is required
to register golf carts.
What do I do if my bar code stops working or if I am having trouble accessing the gates?
Report the problem online at Palmetto Commons. Log in to the webpage
www.SunCityHiltonHead.org and then click on “Tools” and then “Vehicles.” By going through
this system, the IT team will work with residents to resolve the problem quickly without getting
a bar code replaced. If you do not have a computer or internet access at home, visit Palmetto
Commons and ask for assistance using the computer kiosk.
Where do I buy tickets for events, and when do tickets for events go on sale?
Entertainment event tickets go on sale at the Lifestyles Service desk in Pinckney Hall, unless
otherwise noted. Regular events go on sale the first of the month prior to the event (For example,
April tickets go on sale March 1). Check eNews weekly, www.SunCityHiltonHead.org or the
Happenings calendar in SunSations for more information.
When and where do I purchase movie tickets?
Movie tickets are sold at Magnolia Hall. The box office opens one hour before the movie for
Movie Nights and Matinee Movies. For Munchies & a Movie, which takes place in Pinckney Hall,
tickets are $2 in advance in Lifestyle Services, and residents “walk-in” to Munchies for $3.
How do I reserve a room?
Call Lifestyle Services at 705-4015. You will need to fill out a room reservation form and there
may be fees.
What do I do if there is an alligator in my yard?
Call Common Area Maintenance at 705-6358. After hours, call security at 705-4083. Alligators
are not normally aggressive toward humans but they are dangerous. An alligator in a backyard
is not dangerous, but if you think you have a nuisance or aggressive alligator on your property,
please call. Do not feed alligators; it is illegal. If an alligator sees humans as a source of food, it
FAQs
... 51
will approach humans, become aggressive and will be “removed” and killed.
How do I reserve a tee time on the golf courses or find out which tee times are available?
You can check available tee times and make a reservation at Okatie Creek, Hidden Cypress and
Argent Lakes by using the Chelsea System (www.schhreservations.com) or by calling 705-6234.
Same-day reservations are made by calling the Pro Shop of the course on which you wish to play.
How do I reserve times on the Tennis or Pickleball Courts?
You can make reservations in the Logo Building, by using the Chelsea System
(www.schhreservations.com) or call 705-6234.
Where can I find equipment to use the croquet courts and other amenities?
Loan equipment is available in the Logo Building.
Where can I find phone numbers of associates and facilities?
An association directory is included in this guide. Contact information is also listed in
SunSations, the Resident Directory or on www.SunCityHiltonHead.org.
Who do I call in an emergency?
Always call 911 in the case of an emergency. For non-emergencies (for example, to report a car
illegally parked or another incident), call Securitas at 705-4083.
Are we in a hurricane-prone area?
Yes, we are in an area where a hurricane can strike. The Community Association publishes a
Hurricane Guide that is delivered each year with the June issue of SunSations Magazine. The
guide outlines how to prepare for a storm, provides evacuation procedures, and what to do before,
during and after a hurricane hits. Stop by Resident Services to get a copy, or download a copy
from the www.SunCityHiltonHead.org website. It is located under the “Documents” tab.
How can I watch Sun City TV?
On Time Warner Cable channel 5, Hargray Cable channel 238 or www.SunCityHiltonHead.org.
A schedule is available on the www.SunCityHiltonHead.org website, under the “Sun City TV”
tab in the navigation bar on the Resident Central page.
FAQs
... 52
Assessment Information
Homeowners pay an annual assessment fee per lot that underwrites the operations of the
community. A portion of that assessment goes into the Community Association’s reserve fund to
pay for large projects and long-term maintenance. Twelve neighborhoods made up of villas and
cottages pay an additional assessment. If you are in a managed neighborhood, your supplement
declarations will outline what is included in the additional assessment. Annual fees are established
each fall during the budgeting process and approved by the Board of Directors at the Annual
Meeting of the membership each November.
More information and details about assessments are in the Fee Schedule, which is delivered each
year with the December or January SunSations. The document can also be found on
www.SunCityHiltonHead.org. Login to the website and click on the “Documents” link to find the
electronic version. Extra copies are also available in Palmetto Commons.
Financial support for Community Association operations also comes from revenue-generating
activities.
Assessments are billed every three months (once a quarter) and are due December 31, March 31,
June 30 and September 30. Any charges to your member account (from Lifestyle Services, fitness
passes, golf rounds, pro shop purchases, etc.) are billed monthly.
You can see your balance and view monthly statements on www.SunCityHiltonHead.org. Login
and click on “Statement” on the yellow sub-navigation menu. The system will require one day to
process information the first time you use this feature. But from then on, you will be able to see
your statement and transactions in real time.
Payment methods include the following:
• Online Bill Pay through your bank (preferred method.) Contact your bank to enroll. Please use
the following mailing address:
Sun City Hilton Head Community Association, Inc.
127 Sun City Lane
Bluffton, SC 29909
* The account number will be your member number.
• Automatic withdrawal from your bank account. The Association drafts your bank account
whenever there is a balance due. In order to sign up for this payment method, complete
the Authorization form (located in Palmetto Commons) and return to the Association
management.
• Payments by check should be sent to the lock box (see address below) in the return envelope
provided and must include the payment coupon attached to the statement. The lock box
address is:
Sun City Hilton Head Community Association, Inc.
P.O. Box 580059
Charlotte, NC 28258-0059
* Include the coupon at the bottom portion of your statement. If the coupon is not included, this will
delay processing.
If you have any questions or need additional information, please contact [email protected].
FAQs
Assessment Information
... 53
14
9
Maps
1
2
5
15
7
8
4
6
7. Sgt. William Jasper Gate
8. Kings Creek Drive Gate
9. Argent Gate (not operational)
2. North Gate
3. Riverbend Gate
4. Lake Somerset Gate
5. Back (Bull Hill) Gate
6. Tidewatch Drive Gate
1. Main Gate
GATES
15. RV Park / Okatie Maintenance Yard
14. Mulching Center / Golf Maintenance Yard
13. Riverbend Lodge
12. Argent Lakes Golf Course
11. The Lakehouse Clubhouse/Fitness Center
10. Hidden Cypress Clubhouse/Fitness Center, Jameson’s Charhouse
and Hidden Cypress Golf Course
9. Woodworkers Shop
8. Dog Park
7. Sports Park
6. Lake Somerset
5. Palmetto Commons
4. Okatie Creek Golf Course and Clubhouse restaurant
3. Town Square Tennis Courts
2. Town Square (Pinckney Hall, Magnolia Hall, Yemassee Crafts Center)
1. Purrysburg Fitness Center
AMENITIES
3
Maps
Maps
... 54
Notes
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Notes
Notes
... 55

Sun City Resident Guide - Hilton Head Island Real Estate Brokers

Transcription

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