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ENERGYnow
Vol. 2 No. 12
A publication for and about employees of NextEra Energy, Inc., companies
Inside
This Issue
2
Leadership Perspective: A strong
performance in 2010
3
Doug Duschek, an FPL line specialist from Jupiter Service Center, stands ready to ensure customers enjoy reliable and safe electric service.
FPL delivered superior value for customers in 2010
Florida Power & Light Company’s 4.5 million customers say they want electricity that is affordable, reliable and
clean. In 2010, the company did a very good job of delivering against those expectations.
To ensure that customers are informed about the superior value they are receiving, the company is publishing an
“Annual Report to Customers” in December’s Energy News, the newsletter contained in customers’ bill envelopes.
“Our customers are very clear about what they value, and we are equally clear in our commitment to delivering.
Thanks to the efforts of all FPL employees, our customers are receiving exceptional value. Our annual report will
ensure that customers are informed about our performance and our progress on important initiatives to benefit
them,” said Tim Fitzpatrick, vice president of Marketing & Communication.
FPL’s typical residential customer bill as of September 2010 is the lowest out of all 55 utilities in the state and 24
percent below the national average. That means that those customers save more than $35 a month compared to the
average bill in Florida – or about $420 annually. Compared to the national average bill, FPL customers saved $365
last year.
In addition to keeping bills low, FPL is delivering reliability that is in the top quartile of utilities nationally, and
restores power faster than any other major utility nationwide. FPL is the only major U.S. utility to average less than
an hour to restore power. And, FPL’s generation fleet is far cleaner than the national average, producing power with
35 percent fewer carbon dioxide emissions, 55 percent fewer nitrogen oxide emissions and 75 percent fewer sulfur
dioxide emissions.
In addition to appearing in the December print edition of Energy News, the January edition of FPL’s customer
eNewsletter will contain our “Annual Report to Customers.”
Lone Star Transmission receives
approval for construction / Two Texas
plants recognized for environmental
excellence / ‘Catch the Cash’ turns great
ideas into savings / Lew Hay reinforces
importance of employee engagement to
Customer Service leaders
4
Laura Hanson lifts fitness to a
new level / Partners in Performance:
Completing the online appraisal /
Customer Care partners with local
university to recruit new employees
5
Health Champion: Restoring health
after restoring power / Retirement
Savings Plan changes / FPL receives
minority supplier award
6
A video of the year’s highlights can be found at www.FPL.com/yearbook.
Florida PSC approves FPL settlement agreement
The Florida Public Service Commission this month approved a settlement agreement reached by Florida Power
& Light Company, the Florida Office of Public Counsel, Florida Attorney General and other intervenors in
FPL’s rate proceeding. The agreement will effectively freeze base rates paid by customers until the end of 2012.
“We think this agreement is in the best interest of all of the parties involved, especially our customers,” said FPL
President and CEO Armando Olivera in a letter to employees. “We appreciate the willingness of those who
represent Florida’s electric consumers to work with us on an agreement that will help provide financial stability
for customers and the company alike, and we appreciate the support for the agreement by the Commission and
its staff.”
Armando thanked employees for their commitment to serving customers with excellence and acknowledged
their efforts in keeping bills low in providing reliable service.
Details of the agreement are available at www.FPL.com/news/news_releases.shtml.
Vol. 2 No. 12 | December 2010
FPL’s E-Mail Bill® reaches 1 million
customer mark / Lauderdale Plant
and Gas Turbine Power Park earn
VPP Star honor / Recognizing ZERO
Today! rewards / Team works on smart
meter road map and process innovation
7
Service anniversaries / Remembrances
8
2011 NextEra Energy, Inc., calendar
ENERGY now 1
Leadership Perspective
A strong performance in 2010
Only by providing superior customer
service can we hope to enjoy the regulatory
environment that allows us to continue to invest
in reliability and efficiency improvements.
These investments, in turn, ensure that we can
continue to deliver superior customer service.
As you have seen on our Employee Web and
in the common areas of our corporate office
and other locations, FPL recently won the
prestigious ServiceOne Award for exceptional
customer service for an unprecedented seventh
year in a row. The ServiceOne competition
looks at nearly all functional areas within
customer service, including the contact center,
billing, payment, revenue protection, credit and
collections, meter reading and safety. To qualify
for the ServiceOne Award, FPL had to perform
in the top 25 percent based on 26 different
measures of excellence.
Lew Hay
Chairman and CEO
NextEra Energy, Inc.
In my February column for Energy Now, I
highlighted some of the strategic imperatives
that would drive NextEra Energy, Inc.’s business
in 2010. I could not do justice to all of them, so
I focused on two key imperatives for each main
subsidiary.
For FPL, they were “provide excellent customer
service” and “improve our image with
customers, regulators and elected officials.”
For Energy Resources, they were “significantly
accelerate the solar business” and “pursue
transmission infrastructure development.”
While 2010 is not over yet – and we should stay
focused on finishing strong – it’s not too early
to begin reflecting on how we did for the year.
Overall, our performance was strong in the four
areas I highlighted at the beginning of the year.
These were by no means the only measures of
our success, but they were important in 2010,
and they will remain important in 2011 as well.
To begin, there is no question that providing
excellent customer service is the foundation of
all we do at FPL. I still believe the core strategy
for our utility business must be the virtuous
circle:
Customer
Satisfaction
Reliability
& Efficiency
Regulatory
Environment
Financial
Viability
2 ENERGY now
Winning awards is certainly not the only way
we measure our effectiveness at delivering
customer service. At the most fundamental
level, utility customers expect their electric
service to be delivered reliably and at an
affordable cost. We continue to perform well
on these measures, with top-quartile reliability
and the lowest residential customer bill of all 55
utilities in the state of Florida.
Just as important to FPL’s mission is improving
our image with customers, regulators and
elected officials. Here, too, I can report that we
made meaningful progress in 2010, although we
still have a long way to go. As employees, most
of you already know that FPL has long had one
of the best stories in the entire utility sector –
low bills, high reliability, and a clean generation
fleet. But we haven’t done as good a job as we
should have at communicating this story to our
key stakeholders.
We made a concerted effort to change that in
2010, not least by increasing the amount of
shareholder dollars we commit to advertising
to tell the FPL story. When you have the lowest
bill in the state and strong reliability, you need
to make sure your stakeholders understand and
appreciate the efforts you undertook to achieve
these results. It’s still early, and we need to keep
getting the word out in a variety of ways, but
we’re making progress. One indicator is the fact
that more than eight out of 10 residential and
business customers assign a high value to the
service FPL provides.
At Energy Resources, we made significant
progress at expanding our solar business in
2010. Just last month, we finally received all
of the permits and approvals needed to begin
construction of the Genesis solar project, a
250-megawatt solar thermal plant in California’s
Mojave Desert. Site mobilization – including
steps to safeguard the endangered Desert
Tortoise – is beginning this month with full
construction scheduled to begin in early 2011.
Using solar trough technology similar to that in
use at our SEGS and Martin plants, the Genesis
project will be one of the largest solar thermal
plants in the world.
We are also hoping to resolve all outstanding
issues on our Spain solar project in the near
future and announce that we are moving
forward with this 100-MW solar thermal plant
in Extremadura, Spain, 160 miles southwest
of Madrid. The project would consist of two
50-MW solar trough arrays and a moltensalt storage unit to extend power production
beyond daylight hours and boost the capacity
factor of the plant to 46 percent. Both the
Genesis and Spain solar projects have attractive
returns and are consistent with our strategy of
building solar experience and capabilities to
protect and grow the company’s competitive
advantage in renewables.
Finally, with regard to transmission
infrastructure development, Lone Star
Transmission was recently granted a Certificate
of Convenience and Necessity from the Public
Utility Commission of Texas. The CCN
qualifies Lone Star to be a regulated utility
in Texas, which gives the company eminent
domain and the assurance of recovery on its
investment of $800 million in a 318-mile
transmission line and at least three substations.
To be sure, not everything has gone in our favor.
From low power prices to a struggling Florida
economy, we are still operating in one of the
most challenging business climates we’ve ever
faced. And yet by focusing on our objectives and
working together as a team, we continue to make
patient progress on our business plan, confident
that our investments are not only delivering
reasonable returns today but that they will be
even more profitable in the years ahead.
What we must never do is lose focus. Ours is
a culture of continuous improvement and the
relentless pursuit of tactical perfection. It is this
culture that has served us well over the past
decade and will serve us well in the decade to
come. I have much more to say about this in my
latest blog, which I hope all of you have read.
In closing, I want to wish every one of NextEra
Energy’s 15,000 employees and their families a
safe and joyous holiday season. You continue to
make NextEra Energy the best company in the
electric power industry, and I’m looking forward
to great things in 2011.
Lew Hay
Chairman and CEO
NextEra Energy, Inc.
Vol. 2 No. 12 | December 2010
Lone Star Transmission receives
approval for construction
Lone Star Transmission, LLC, a subsidiary of NextEra Energy, Inc., is
one of three new entrants in the transmission ownership and operation
business that was awarded a portion of a 2,400-mile project designed to
get clean, renewable energy to areas of Texas where the power is needed.
Construction of three transmission line segments, totaling more than
318 miles and crossing 17 counties, has now been approved by the
Public Utility Commission of Texas. Lone Star also will build at least
three new substations.
“The build-out is one of the largest transmission construction projects
in U.S. history,” said Mike Grable, president of Lone Star Transmission.
“We’re pleased to be part of the effort to deliver renewable energy to
customers throughout Texas.”
Through the Competitive Renewable Energy Zone process, the PUCT
adopted a comprehensive plan to upgrade the Texas grid to enable
delivery of West Texas wind power to regions such as Dallas-Fort Worth,
Houston, Austin and San Antonio. The 345-kilovolt CREZ lines, which
will transport enough energy to power more than 2.5 million homes, are
all expected to be completed by 2013.
Two Texas plants recognized
for environmental excellence
NextEra Energy Resources’ Lamar and Forney Energy Centers are two of
only nine organizations to receive the Clean Texas Gold designation by the
Texas Commission on Environmental Quality.
“This level of state-recognized environmental award is unprecedented within
NextEra Energy Resources,” said Pete Holzapfel, regional plant general
manager.
The prestigious Clean Texas program is a voluntary environmental
leadership program established to protect the state’s air, water and land
resources. The award recognizes organizations for creatively resolving
environmental challenges and setting pollution prevention goals beyond
existing regulatory compliance.
Combined, both plants have taken these annual measures:
» Conservation of more than 200 million gallons of water
» Recycling of more than 5 million pounds of nonhazardous waste
» Reduction of nitrogen oxide emissions by more than 100 tons
» Recycling of more than four tons of oily absorbent waste
“The Clean Texas Gold award is only given to facilities that go above and
beyond the regulatory standards,” Pete said. “Our employees have shown their
commitment to environmental excellence and I’m proud of their efforts.”
NextEra Energy Resources’ ‘Catch the Cash’ program encouraged Crystal Lake Wind Energy Center
Wind Technician Tim Weiland to pursue his money-saving idea.
‘Catch the Cash’ turns great ideas
into savings
Many company employees have great ideas for improving efficiency
and making their part of the business more cost effective. “Catch
the Cash” is an initiative in the NextEra Energy Resources’ Wind
organization that helps turn those great ideas into real savings.
Ideas range from installing more durable, cost-efficient turbine filters
to using on-site wind power to provide electricity to a facility during
curtailments (times when the grid operator tells a plant to shut down
because there is excess energy). During these curtailments, however, the
site is still consuming power for computers and other functions.
Tim Weiland, wind technician at Iowa’s Crystal Lake Wind Energy
Center, was the employee who suggested the use of on-site wind power.
“We can produce power. Why should we buy it?” Tim said. “The
Catch the Cash program helped move my idea forward, allowing us
to generate electricity for our own use from site wind turbines. By
eliminating power purchases, we’re now saving the company money at
multiple sites.”
About 50 employees have made Catch the Cash suggestions, and more
are expected as the program is promoted throughout the Wind team.
Lew Hay reinforces importance of
employee engagement to Customer
Service leaders
NextEra Energy, Inc., Chairman and CEO Lew Hay helped reinforce the
importance of employee engagement to 150 Customer Service leaders at
their year-end Customer Service leadership meeting. Lew covered in detail
why employee engagement is critical to the company’s success and defined
the characteristics of a good leader. Throughout the highly interactive
event, he also shared personal stories to help emphasize the importance of
values and leadership behaviors in fostering employee engagement.
Some of the comments that were received from leaders in a survey
following the event included:
» “Lew’s presentation has provided me with several new perspectives on being a good leader.”
» “It really brought home how much of a value employee engagement is all the way to the top.”
» “It was very motivational for me to see him not just as our CEO, but as a leader being introspective about his own leadership style.”
Forney Energy Center employees (l-r) Joaquin Montanez, Drew Arnold, Bow Hewitt, Craig Nelson, Albert
Escobedo, Mark Ellis (kneeling), Susan Joiner, Barney Denton, Danea Sears, Mark Scesny, David Hill,
Chris Moore, Felecia Banks, John McClellan, Ryan McClintock, Stefano Schnitger, Billie Rea (kneeling),
Luke Jackson, Dave Drake, Rocky Carroll and Bryon Billman proudly display the flag representing Clean
Texas Gold membership status.
Vol. 2 No. 12 | December 2010
“Lew really connected with our leaders,” said Willie Ho, Customer Service
director of Support Services and sponsor of the Employee Strategy Team,
which organized the meeting. “We’ve received great feedback from leaders
about the things they plan to work on to continue to improve employee
engagement.”
ENERGY now 3
Laura Hanson lifts
fitness to a new
level
Laura Hanson is used to putting
her muscle into projects. That
particular skill earned the
NextEra Energy Resources
administrative technician
top honors recently at the
Florida State Bodybuilding
Championships held in
Orlando, Fla.
Laura, who is 5 feet 5 inches
tall and can bench press 135
pounds, trained hard for the
competition. “This competition
was more about the weights and
nutrition, requiring that I focus
on building muscle and overall
body tone,” Laura said.
The journey to becoming a
top contender in competitive
bodybuilding has had its
obstacles. Laura first had to
face and overcome pulmonary
sarcoidosis, a rare disease that
affects the lungs and heart, and
thyroid cancer. Laura believes her
commitment to fitness helped
her fight her illnesses and is
ready to go even further.
“I am now eligible to compete in
national shows,” she said, “and
I’m preparing to compete in the
Masters Nationals in Pittsburgh
in July.”
Partners in Performance
Completing the online appraisal
The year-end review is a two-part process. You will
have a conversation with your manager to review your
progress against performance and development goals,
and you will complete an online appraisal. To complete
the online portion of your appraisal, go to HR Direct
Manager, Performance Management, and follow these
five steps.
1) Review your existing plans/appraisal
Open your appraisal document and review your Interim
Review and comments from July. Next, review your
Objectives, Competencies and Development Plans and
make any changes.
2) Enter summary comments and ratings for your
objectives
Click on the Objectives tab and enter your proposed
comments and ratings for each objective. Change your
comments as many times as you wish before submitting
to your supervisor.
3) Enter summary comments and ratings for your
development plan
Click on the Development Plan tab and enter your proposed comments and ratings for each development plan.
Change your proposed comments as many times as you
wish before releasing to your supervisor.
4) Enter year-end review appraisal comments and
overall performance rating
Click on the Year-End Review tab and enter your
proposed comments in each section. Select an Overall
Performance Rating from the drop-down menu. When
ready, click the Release to Supervisor button. Your manager will complete the Year-End Review or release it back
to you for additional changes.
5) Complete Year-End Review discussion by Jan. 31
You will be able to view your manager’s comments
online after the discussion.
Tips for using the online system:
» Save frequently using the Save button. If you
use the red “X” at the top right of your screen,
you will lose your information.
» Use spell check for accuracy. Access ieSpell
from the Tools menu bar at the top of the screen
for each text box that needs to be checked for
spelling.
» Disable pop-up blockers. Helpful pop-up
messages indicate when information is missing –
but only if third-party (Google/Yahoo) pop-up
blockers are disabled. If you click a button and
nothing happens or the document closes, it means
that a pop-up blocker needs to be disabled.
If you have questions, contact Employee Services at
800-610-8999, option 6, or send an e-mail to
[email protected]. Also, you can find a detailed job
aid at eWeb/university.
Customer Care partners with local
university to recruit new employees
Florida Power & Light’s Customer Service
Customer Care department has partnered with
Miami-based Florida International University in
a new recruitment strategy. The initiative, known
as the FPL-FIU Student Partnership Program, was
developed to help the company continue to attract
top-tier employees and build a robust talent pipeline
for the future.
The program offers students the opportunity to
work part time as Customer Service representatives
at an FIU-based call center operated by FPL. Once
hired, students support the company’s efforts to
provide excellent service, while also gaining valuable
workplace experience in the FPL organization.
This summer, Customer Care leaders hosted
information sessions at the university, explaining
the details of the program and answering questions
about FPL employment. “We had a great response
from the students. They were excited about the
opportunity to join the FPL team,” said Miami Care
Center Manager Silvio Martinez.
NextEra Energy Resources Administrative
Technician Laura Hanson is proud to have
recently received top honors at the Florida State
Bodybuilding Championships.
4 ENERGY now
Since then, 21 students have been hired and are
completing their initial training at the Miami
Customer Care Center. Once fully trained, they will
start taking calls at the FIU on-campus call center,
FIU student Marie Dunbar is a new FPL hire completing her training as a
Customer Service Customer Care representative.
which is expected to open in January 2011.
“Developing this new recruitment strategy has
been exciting, and we’re pleased to see the level of
interest among FIU students,” said Customer Care
Director Maria Gomez. “We’re always looking for
new ways to strengthen our talent pipeline, and this
partnership provides a great way for us to recruit
career-minded individuals who will help serve as the
future of FPL.”
Vol. 2 No. 12 | December 2010
Retirement Savings
Plan changes
Scott Sankey walks with his wife to maintain weight loss achieved with the help of NextEra Health & Well-Being’s rebate program.
Health Champion
Restoring health after restoring power
Scott Sankey, a technical specialist for Florida Power & Light, experienced his first encounter with weight gain
after the 2004 storm season.
“Prior to Aug. 13, 2004, I never really worried about my weight or what it did to my health. I remember the
date because it was when Hurricane Charley made landfall in Charlotte County.”
Scott spent the next two and a half months working 16- to 18-hour days restoring power after Hurricanes
Charley, Frances and Jeanne devastated Florida one after the other. His eating habits changed dramatically as
he consumed high-calorie meals and sugar-loaded drinks away from home. By January 2005, Scott had gained
60 pounds.
Knowing he had to do something to improve his health, Scott and his wife took advantage of NextEra Health
& Well-Being’s rebate program to participate in Weight Watchers. “The rebate helps cover three months of
Weight Watchers. That’s a quarter of a year of costs covered,” Scott said.
Weight Watchers provided Scott with the jump-start he needed, and soon he was using the rebate for a gym
membership.
Scott and his wife are now able to watch what they eat on their own with the guidance Weight Watchers
provided. Along with watching his diet, Scott has maintained his weight by going to the gym four to five days
a week and walking around his neighborhood.
“The best part is that I feel better and have more energy to do all the things my wife and I love – whether we’re
walking on the beach in St. Augustine or hiking in the North Carolina mountains,” he said.
For more information about company-sponsored health rebates, go to HR Direct and click on Health & Well-Being
in the navigation bar.
The Retirement Savings Plan is
being restructured to make the
fees you pay more transparent by
separating the plan administration
fee from the investment-related
expenses. In many cases, the plan
will simply offer a different version
of the current investment option.
As a result of these changes, most
of the investment funds in the
plan will have an expense ratio of
less than 1 percent, and many will
have expense ratios* below 0.5
percent.
Beginning in 2012, your account
will be charged a quarterly
plan administration fee. This
is not a new fee. Rather, plan
administration fees will be more
transparent to participants because
they will be deducted and reported
on an individual basis. In order
to encourage participation in the
plan, if your account balance is less
than $5,000, the administration
fee will be waived.
If you have questions, call the
NextEra Energy Retirement
Services Center at 800-208-4015.
Representatives are available
Monday through Friday, 8 a.m.
to 8 p.m. EST. Or e-mail your
questions to Retirement_Savings_
[email protected].
* Expense ratios listed are as of Sept. 30,
2010, and are subject to change. Expense
ratios are the recurring investment-related
fees charged to investors by the company
that manages the fund to cover such
expenses as investment management fees,
administrative costs and other investment
fund operating expenses.
FPL receives minority supplier award
Florida Power & Light recently received the Local Corporation of the Year
award at the 35th Annual Southern Florida Minority Supplier Development
Council Awards Gala. The award recognizes companies that consistently
demonstrate a commitment to minority purchasing, technical and
managerial assistance, and sponsorship of minority programs.
“We are honored to receive this prestigious award,” said Integrated Supply Chain’s Supplier Diversity Manager Lourdes Jordan, who accepted the
award on behalf of the company. “Our Supplier Diversity Program is supported by an innovative team of employees that consistently seeks to expand
the internal reach of the program, strengthen procurement agent participation and commitment, and increase bid opportunities to diverse suppliers.”
FPL has a long-standing relationship with the Southern Florida Minority
Supplier Development Council, a not-for-profit corporation established to
foster the development and expansion of minority-owned businesses.
“FPL’s Supplier Diversity Program continues its commitment to the community by promoting economic growth and encouraging healthy competition,” said Deb Caplan, vice president of Integrated Supply Chain. “As a
company, we believe it makes good business sense to leverage diverse suppliers for their performance, quality and innovation.”
Vol. 2 No. 12 | December 2010
(l-r) Members of the Southern Florida Minority Supplier Development Council award selection
committee, Amjad Shamim (AAJ Technologies), Maria Massana (MAJCO Group), Cynthia Hill (Native
Garden) and Rafe Lopez (Vindemia), present FPL’s award to (c) FPL Supplier Diversity Manager
Lourdes Jordan.
ENERGY now 5
FPL’s E-Mail Bill® reaches
1 million customer mark
Florida Power & Light’s E-Mail Bill® program enrollment has reached
the 1 million customer milestone.
The accomplishment is the result of aggressive stretch targets and tactics
implemented by the Billing and Payment Options team over the last
several years. This team comprises Customer Service and Marketing &
Communication business units.
“We’ve had great collaboration and cooperation from Marketing &
Communication and other key groups to help us reach this milestone,”
said BPO Manager Rene Villa.
Recognizing ZERO Today! rewards
“Recognizing ZERO Today!” is NextEra Energy, Inc.’s rewards program
highlighting injury-free locations and employees. Locations that
reached a ZERO Today! milestone in October:
One-Year Award
Silver-Level Award
Customer Service
Customer Service
North Palm Meter Reading
Distribution
Central Broward (Central
Maintenance)
Nassau Service Center
Fleet Services
Fleet Services Staff Support
The teamwork has certainly paid off. E-Mail Bill participation increased
by 34 percent this year, resulting in an electronic billing adoption rate
that is double the industry standard. This translates to almost 25 percent
of FPL’s total customers receiving their bills electronically.
Power Generation – Wind
“Since the start of the program in 2001, we’ve saved close to $14
million,” Rene said. “Then there are the environmental benefits and the
convenience factor. This is truly a win-win for everyone.”
Granada Transmission
To celebrate, the BPO team will host special recognition events for those
involved with the E-Mail Bill program at the General Office, LeJeune
Flagler Office and Customer Service East office next month.
If you haven’t already made the switch, please consider enrolling in paperfree FPL E-Mail Bill by visiting www.FPL.com/ebill.
Horse Hollow
Transmission & Substation
Two-Year Award
Distribution
St. Augustine Service Center
Power Generation – Florida
Putnam
Turkey Point (fossil)
Power Generation – Wind
Wolf Ridge
Transmission & Substation
Ortiz Service Center
One- and two-year recognition is awarded solely
on time regardless of the number of employees
at the location. Silver-, gold- and platinum-level
recognition is awarded based on the number of
employees at the location as compared to the
number of months or years worked injury-free.
(l-r) IBEW Safety Committeeman Lester Newell and Plant Manager Tim Panoff raise the flag in celebration
of the FPL Lauderdale Plant and Gas Turbine Power Park earning VPP Star status.
Lauderdale Plant and Gas Turbine Power
Park earn VPP Star honor
Florida Power & Light’s Lauderdale Plant and Gas Turbine Power
Park were recently recognized by the U.S. Department of Labor’s
Occupational Safety and Health Administration with the highest
workplace safety recognition – the Voluntary Protection Program Star.
Lauderdale Plant Manager Tim Panoff said, “This is an incredible
milestone and a testament to the hard work and dedication of our
employees to demonstrate our ability not only to be safe but go above
and beyond to fulfill the requirements of OSHA.”
The Lauderdale and GTPP teams started working in early 2009 to
prepare the facilities for the rigorous four-day on-site safety and health
inspection performed by OSHA in February 2010. The facilities were
officially informed of the designation in August. OSHA’s Assistant
Area Director Jaime Lopez, several FPL vice presidents, representatives
from the IBEW leadership team, business representatives from the
community and plant employees attended the VPP Star celebration
and flag-raising in November.
6 ENERGY now
Dade C&D – 3 years
Fleet Services
Ormond – 3 years
Integrated Supply Chain
Broward Inventory Services – 3 years
Gulf Coast Inventory Services – 7 years
Power Generation – Wind
South Dakota – 7 years
Mountaineer – 7 years
Callahan Divide – 5 years
Waymart – 4 years
Mojave – 3 years
Red Canyon – 3 years
Transmission & Substation
Broward Service Center – 3 years
Cocoa Service Center – 7 years
Perrine Substation – 2 years
Sanford Service Center – 6 years
P&C North Area – 3 years
Gold Award
Transmission & Substation
Palm Beach West Substation – 14 years
Platinum-Level Award
P&C West Area – 19 years
Team works on smart meter road map and
process innovation
The team tasked with determining how Florida Power & Light
business processes will be impacted by smart meter technology has
accomplished a significant milestone.
After completing an extensive series of design workshops over the last
several months, the team has documented information about core
business processes tied to FPL’s smart meter deployment. The team is
now working on a high-level road map detailing how to best introduce
these business process changes over the next few years.
“I am very proud of the work team members have accomplished,” said
Vice President of Customer Service Smart Grid Solutions and Meter
Operations Bryan Olnick. “Their work will help tremendously as FPL
transitions to a utility of the future and evolves to deliver a whole new
level of service for our customers.”
In addition to focusing on the smooth integration of smart meterenabled processes into FPL’s business today, the team also is focused on
process innovations the smart grid will bring to FPL’s future.
“It’s important that we continue to challenge ourselves and our
teammates to think outside of the box about all the possibilities that
could result from this technology,” said Business Solutions Group
Manager Andrea Pelt.
Vol. 2 No. 12 | December 2010
Service Anniversaries
Congratulations to the following employees of NextEra Energy, Inc., companies for their years of dedicated service:
45 YEARS
Rebecca E. Cameron, General Office
J. S. Molnar, Miami Central Service Center
P. C. Schreck, Central Broward Service Center
40 YEARS
John Batts, Lake Park Service Center
Victor W. Beam, Daytona Beach Meter Service
Center
Keith W. Coad, Daytona Beach Meter Service
Center
Jay Dickinson, Nassau/Callahan Office
Charles D. Dunn, Sanford Plant
Chris R. Fowler, Melbourne Service Center
Peter J. Gitto, Turkey Point Fossil Plant
R. C. Heil, Stuart Service Center
Terry A. Kerr, Duane Arnold Energy Center
W. A. Kiddy, Clark Service Center
Paul F. Koesters, Wingate Service Center
Joaquin E. Leon, General Office
Ron Lewis, Area Office Meter Shop
Robert Locke, Gladiolus Service Center
Grant Nuttle, Ringling Service Center
Tim Powell, West Palm Beach Service Center
D. R. Reid, West Palm Beach Service Center
A. J. Sala, Brevard Service Center
John Sawyer, Miami Dispatch and Planning
Bill Sayers, Turkey Point Fossil Plant
P. J. Shafer, Sarasota Service Center
Larry Shroyer, Meter Test Center
Robert Tumpack, Sanford Plant
Horace Waldron, Okeechobee Service Center
Dennis L. Wills, Maine Hydro Headquarters
Robert L. Wilson, St. Lucie Service Center
35 YEARS
Bill Boone, Customer Service North
Jane P. Champion, Putnam/Palatka Plant
Edward Etheredge, Martin Plant
Peter D. Fyfe, Androscoggin Region
Idania Gonzalez, General Office
Nury Horton, General Office
M. D. Isham, Manatee Plant
Sid Joiner, St. Lucie Nuclear Plant
Mark A. Karris, Richmond Service Center
James H. Lawrence, Maine Hydro Headquarters
Robert McDaniel, St. Lucie Nuclear Plant
Rick Powery, Rangeline Service Center
Maggie Ros, Turkey Point Fossil Plant
George Sargeant, St. Lucie Nuclear Plant
Jerome E. Scheinoha, Point Beach Nuclear Plant
Leroy Thomas, Fort Myers Service Center
Susanne E. Wallace, Customer Service North
Grant Wise, Fort Myers Plant
30 YEARS
Joseph P. Acquaviva, Central Broward Office
Robert Ard, Perrine Service Center and
Storeroom
Bob Baker, Cape Canaveral Plant
Remembrances
John R. Sanders, Walton Service Center
Nick Santoro, Meter Test Center
Willie Satchel, Fort Myers Service Center
J. E. Shaw, Wingate Service Center
George H. Sikes, Martin Plant
Herminia I. Soto, LeJeune/Flagler Office
Winfred Soto, Turkey Point Fossil Plant
J. H. Stokes, Walton Service Center
Terri A. Tallale, General Office
E. R. Tallman, Physical Distribution Center
Travis Tate, Turkey Point Fossil Plant
A. M. Taylor, Royal Palm Service Center
Prince J. Taylor, Northeast Service Center and
Storeroom
W. G. Thomas, West Palm Beach Service Center
Victor Thompkins, Miami Central Service Center
Robert Thompson, Venice Service Center
Herb Valdes, St. Lucie Nuclear Plant
Ronald E. Wain, Wyman Power Plant
T. G. Watkins, Ortiz Service Center
Sandra C. Webb, General Office
Cliff Weston, Manatee Plant
Alice J. Wolford, Toledo Blade Service Center
Robert H. Wright, St. Lucie Nuclear Plant
25 YEARS
Jeff Abernethy, St. Lucie Nuclear Plant
Craig A. Abraham, Duane Arnold Energy Center
W. J. Allison, Gulfstream Service Center
Howard L. Anderson, Brevard Service Center
Arbie Bankston, Turkey Point Fossil Plant
Stephen Barraclough, Seabrook Station
J. C. Bartell, Martin Plant
A. E. Beruvides, Area Office Meter Shop
Tom Black, General Office
Karen E. Bland, MacClenny Office
Andres F. Bolivar, LeJeune/Flagler Office
Donald R. Boss, Seabrook Station
Richard Boyle, Fort Myers Plant
Paul E. Brown, Seabrook Station
Bill Brown, Broward Service Center
Mike Bryce, Juno Beach Office
Robert L. Carella, Seabrook Station
Robert Cherry, Perrine Service Center and
Storeroom
Richard T. Cole, Androscoggin Region
Helene C. Doland, Lauderdale Power Plant
James J. Draker, Duane Arnold Energy Center
B. R. Evans, Sanford Service Center
Karen M. Fabian, Point Beach Nuclear Plant
Dave Felt, Gulfstream Service Center
Reginald P. Fitzgerald, Seabrook Station
Paul O. Freeman, Seabrook Station
C. E. Garcia, Physical Distribution Center
Jill M. Glaser, Point Beach Nuclear Plant
George W. Goodspeed, Wyman Power Plant
Dean R. Gosselin, Juno Beach Office
Elvia Guilarte, General Office
C. R. Hall, Broward Service Center
Fred Haniffy, Seabrook Station
Shirley Hansen, Point Beach Nuclear Plant
Curtis Haswell, LeJeune/Flagler Office
Isabel C. Hebert, Central Broward Office
A. D. Hotchkiss, St. Augustine Service Center
Frank Irizarry, Juno Beach Office
Calvin R. Jarvis, Seabrook Station
Carol B. Jilek, Point Beach Nuclear Plant
George A. Johnson, Seabrook Station
M. R. Johnson, Pompano Beach Service Center
Steve Konidare, Meter Test Center
William Kopfhamer, Toledo Blade Service Center
Ralph Ledesma, South Dade Office
Cecilia M. Long, Sarasota Service Center
Nancy C. Lord, General Office
Arisfael Lorenzo, General Office
David W. Lucas, Wyman Power Plant
Frank Luis, West Dade Service Center and
Storeroom
J. M. Mahle, West Dade Service Center and
Storeroom
Michael J. Mays, McNab Automotive Center
Todd D. Mielke, Point Beach Nuclear Plant
John R. Mikus, Duane Arnold Energy Center
Stephen A. Morrissey, Seabrook Station
John Mosley, Broward Service Center
Keith E. Murphy, Wingate Service Center
T. O. Nasby, Juno Beach Office
Dianne M. Osbon, Seabrook Station
G. W. Parks, Area Office Meter Shop
M. R. Patterson, Palm Beach Substation
Teresita M. Pelaez, Area Office Meter Shop
John C. Pope, West Palm Beach Service Center
Mike Posso, Juno Beach Office
Tony Rivero, Lake Park Service Center
Larry Scrivani, West County Energy Center
John L. Sergent, Naples Automotive Center
Anita Sharma, General Office
J. R. Sheppard, Richmond Service Center
Alan L. Sinett, Rangeline Service Center
Joe Soto, St. Lucie Nuclear Plant
Michael G. Spoor, Jupiter West
Bruce D. Tardiff, Seabrook Station
Jerome E. Theys, Point Beach Nuclear Plant
Raymond C. Tilden, Seabrook Station
Surless Weston, Area Office West
J. T. White, Pompano Beach Service Center
S. A. Wilkins, Starke Service Center
NextEra Energy, Inc., offers condolences to the families and friends of the following employees:
W. B. Allyn, 84, retired 1989, Plant Electrician,
Putnam Plant
W. T. Brist, 72, retired 1993, Meter Reading
Supervisor, Daytona, Fla.
W. A. Burrows, 81, retired 1987 Service
Specialist, Daytona, Fla.
B. H. Cartledge Jr., 78, retired 1991, Right of
Way Representative, Miami
Gary Casadonte, 62, retired 2008, Senior
Nuclear Analyst, Point Beach, Wis.
Shirley M. Clow, 73, retired 1991, Customer
Service & Sales Consultant, Brevard, Fla.
Lewis J. Davies, 67, retired 1996, Field
Representative, West Palm Beach, Fla.
M. L. Doughty, 60, retired 1994, Serviceman,
Pompano, Fla.
Pat Fincher, 68, retired 1996, Training Manager,
Port St. Lucie, Fla.
Michael J. Frank, 64, retired 2001, Manager
Budgets, Miami
Vol. 2 No. 12 | December 2010
Victor Balmaseda, Turkey Point Fossil Plant
Mike Balvin, Boca Raton Service Center
Russ Baringer, Juno Beach Office
Philip G. Barnes, St. Lucie Nuclear Plant
Larry Bennett, Putnam/Palatka Plant
P. L. Bickford, Fort Myers Service Center
Mike Biichle, Miami Dispatch and Planning
Terry Brinsley, Sanford Plant
Terri T. Britton, Venice Service Center
Jeffrey S. Budovsky, Martin Plant
Tim Bungard, Sanford Plant
Joe Byerly, Turkey Point Fossil Plant
Tom Carden, Gladiolus Service Center
John Cheaney, Midway Service Center
Ted D. Cogdell, Miami Training Methods
Franklyn D. Crocker, Equipment Repair Center
C. L. Dandridge, St. Lucie Nuclear Plant
R. J. Davis, St. Lucie Nuclear Plant
F. D. Deltejo, North Dade Service Center
Barbara Deoro, General Office
Eric Ebanks, Miami Dispatch and Planning
Paul Falkey, Turkey Point Fossil Plant
Wayne B. Fromm, Point Beach Nuclear Plant
Edward W. Garner, Ortiz Service Center
Jeffery Gilbert, General Office
William Hanson, Maine Hydro Headquarters
Robert Harden, Turkey Point Fossil Plant
John Hauger, St. Lucie Nuclear Plant
J. L. Hollar, West Palm Beach Service Center
David E. Holley, Boynton Beach Service Center
Roy Hughes, Martin Plant
C. J. Jackson, St. Lucie Nuclear Plant
Bryan Johnson, Wingate Service Center
Cathy L. Kemp, St. Lucie Service Center
Janet H. Khoury, General Office
Brad G. Krar, West Palm Beach Service Center
Curtis R. Kress, Duane Arnold Energy Center
R. L. Lorey, Lauderdale Power Plant
Roseanne Lucas, General Office
Rudolph F. Martinez, Area Office West
C. L. McCourt, Gulfstream Service Center
S. E. Mercer, Port Orange Service Center
M. V. Michel, Wingate Service Center
Derek Mills, LeJeune/Flagler Office
Larry K. Muse, Customer Service North
R. A. Nelson, Broward Service Center
John H. Nix, General Office
Michael Novy, Sarasota Service Center
Carl O’Farrill, Juno Beach Office
Margarita F. Padron, Central Broward Service
Center
Cassandra Passmore, General Office
Andrew E. Paulin, Point Beach Nuclear Plant
Jim Porter, St. Lucie Nuclear Plant
Wendell L. Prevatt, Juno Beach Office
Tom Rigsby, Turkey Point Fossil Plant
Julia D. Robinson, Venice Service Center
Iliana G. Rodriguez, General Office
Rob Rowell, Martin Plant
Randy Sanchez, Turkey Point Fossil Plant
William H. Sandel, St. Lucie Nuclear Plant
Oliver Gilbert Jr., 69, retired 1995, Senior
Inventory Control Specialist, Miami
J. R. Goulding, 76, retired 1993, Distribution
Technician, Punta Gorda, Fla.
Nicole D. Gouthro, 62, retired 1993,
Administrative Specialist, Miami
R. B. Huston, 70, retired 1991, Power
Restoration Analyst, Martin Plant, Fla.
Blaine E. Jones, 74, retired 1993, Control Field
Supervisor, Palatka, Fla.
F. P. Ladd, 83, retired 1988, Troubleman,
Sarasota, Fla.
Grace E. Lynch, 73, retired 1996, Senior
Technician, Port St. Lucie, Fla.
A. Martin, 67, retired 1975, Line Specialist,
Daytona Beach, Fla.
Dorothy Means, 75, retired 1985, Senior
Records Clerk, St. Augustine, Fla.
James A. Miller, 83, retired 1989, Senior
Customer Account Representative, North
Broward, Fla.
W. D. Miller, 85, retired 1987, General Service
Representative, Delray Beach, Fla.
C. W. Moore, 91, retired 1983, Meter Reader,
Daytona, Fla.
Michael Ochipa, 62, retired 2005, Cable Splicer,
Northeast Service Center
R. E. Oggier, 82, retired 1974, Cable Splicer,
Northeast Service Center
Melvin L. Parkman, 80, retired 1991,
Distribution Construction Services Center
Administrator, Fort Lauderdale, Fla.
H. W. Reed, 86, retired 1986, Senior Substation
Electrician, Melbourne, Fla.
D. J. Rothman, 80, retired 1989, Distribution
Supervisor, Hollywood, Fla.
J. G. Sailer, 64, retired 2000, Restoration
Specialist, Sarasota, Fla.
Sandra Scotland, 68, retired 2008, Truck
Attendant, West Dade, Fla.
James E. Shaffer, 71, retired 1995, Line
Specialist, Callahan Service Center
Earle J. Shirlaw, 82, retired 1989, Construction
Services Supervisor, Hialeah, Fla.
J. H. Spotts, 92, retired 1976, District
Construction Services Supervisor, Miami
Paul Starkey, 68, retired 2004, Nuclear
Information Technology Specialist, Seabrook,
N. H.
W. B. Storey, 84, retired 1989, Working
Foreman, Wingate, S. C.
Dorothy H. Studva, 70, retired 1992, Supervisor
Quality & Compliance, Miami
E. R. Tilley, 80, retired 1982, Assistant
Superintendant, Port St. Lucie, Fla.
R. E. Volker, 72, retired 1993, Serviceman,
Richmond Service Center, Miami
ENERGY now 7
2011 NextEra Energy, Inc., calendar
In addition to the holidays listed directly on the calendar, which are universal to all employees at all locations,
employees also receive company-specific holidays listed in the right column.
january
february
S M T W T F S
1
2345678
9101112131415
16171819202122
23242526272829
3031
S M T W T F S
12345
6789101112
13141516171819
20212223242526
2728
april
may
S M T W T F S
12
3456789
10111213141516
17181920212223
24252627282930
S M T W T F S
1234567
8 9 1011121314
15161718192021
22232425262728
2930 31
S M T W T F S
1 2 3 4
567891011
12131415161718
19202122232425
2627282930
NextEra Energy Maine
• Feb. 21 • Nov. 11
• Nov. 25
july
august
september
S M T W T F S
12
3456789
10111213141516
17181920212223
24252627282930
31
S M T W T F S
123456
7 8 9 10111213
14151617181920
21222324252627
28293031
S M T W T F S
123
45678910
11121314151617
18192021222324
252627282930
FPL bargaining
• Jan. 17 • Nov. 11 • Nov. 25 • Dec. 23
october
november
december
S M T W T F S
1
2345678
9101112131415
16171819202122
23242526272829
3031
S M T W T F S
12345
6789101112
13141516171819
20212223242526
27282930
S M T W T F S
123
45678910
11121314151617
18192021222324
25262728293031
NextEra Energy Holiday
Payday
ENERGY NOW: 700 Universe Blvd., Juno Beach, FL 33408
Internal Communication Manager: Jami Goertzen, 561-694-4034
Graphic Design: Patricia Pereyra, Jim Nicholas
Photographer: Doug Murray
Contributing Writers: Janice Brady, Karen Burke, Jill Campbell,
Randy Clerihue, Eileen Dees, Vanessa Gomez, Michelle Khouri, Jill
Kimball, Lisa Newkirk, Rick Perez-Pantera, Mary Wells
Published monthly for employees and quarterly for retirees by
Marketing & Communication.
Have a story idea? Call 561-694-4034, go to eWeb/newsmaker, or
write via interoffice mail to Energy Now, MC-JB.
8 ENERGY now
march
FPL Nonbargaining, FPL
FiberNet, NextEra Energy
S M T W T F S
Resources, NextEra Energy
12345 Project Management, FPL
6789101112 Energy Services, NextEra
Energy Power Marketing,
13141516171819
NextEra Energy, FPL Group
20212223242526 Resources, WindLogics,
GEXA Energy, Lone Star
2728293031
Transmission
• Jan. 17 • Nov. 25
• Dec. 23
june
NextEra Energy OSI,
New Mexico Operating
Services and Blythe
• Jan. 17
Duane Arnold Energy
Center
• Nov. 25 • Dec. 23
Seabrook Station
• Feb. 21 • Oct. 10
• Nov. 11 • Nov. 25
Point Beach Nuclear Plant
• Nov. 25 • Dec. 23
Time Entry Deadline
Read ENERGY NOW on the Employee Web. Back issues are available
by clicking on the ENERGY NOW link.
External Websites:
www.FPL.com, www.NextEraEnergyResources.com,
www.NextEraEnergy.com, www.FPLFibernet.com
Address Change?
Employees should update their addresses using My HR Direct
in the corporate portal (http://myportal). Retirees should call the
FPL Benefits Center at 800-208-4015 or write to:
FPL Benefits Center, P.O. Box 9233, Boston, MA 02205.
Vol. 2 No. 12 | December 2010