Hospitality Management

Enderun
Hospitality Management
About Enderun Colleges
WELCOME TO ENDERUN COLLEGES
Enderun is a four-year undergraduate college that offers a full range of bachelor's degree and
non-degree courses in the fields of international hospitality management and business
administration.
Enderun is committed to the highest international standards of academic excellence. Students
receive professional training from leading figures in the global business and hospitality industries.
The faculty that oversees Enderun's curriculum includes some of the region's leading academics
and industry experts. Even Enderun's campus facilities, which feature hotel-quality appointments
and integrated cutting-edge learning technologies, are in a class of their own.
Commenced operation in 2006 offering a Bachelors degree in International Hospitality
Management (BS-IHM) with 80 pioneer students enrolled.
Currently Enderun has a population of approximately 1000 students and offers four degrees:
Bachelor s Degree
INTERNATIONAL HOSPITALITY MANAGEMENT
With specialization in Culinary Arts or Hotel Administration
Bachelor s Degree
BUSINESS ADMINISTRATION
Major in Financial Management, Operations Management
or Marketing Management
Bachelor s Degree
ENTREPRENEURSHIP
With focus on Family Enterprise
Bachelor s Degree
INFORMATION SYSTEMS
With specialization on Technology Management
Our Academic and Global Partners
The Enderun partnership with Thunderbird is the first of its kind.
Designed to be integrated with the curriculum of Enderun s Bachelor
of Science in Business Administration and Bachelor of Science in
Entrepreneurship.
3 Thunderbird classes will be taken by Enderun students
Enderun students will receive both a degree from Enderun and an
Executive Certificate from Thunderbird School of Global Management.
#1 "Best in International Business" Full-time MBA
Financial Times 2012
(6th consecutive #1 ranking)
#1 "International" Full-time MBA
U.S. News & World Report 2012
(16th consecutive #1 ranking)
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In a global survey of 5-star hotel hiring managers, Les Roches was ranked
number 2 among all international hospitality management schools for an
international career. Statistically, three institutes occupy this ranking
position. (TNS Global Survey, September 2010)
The partnership with Les Roches allows Hospitality students of Enderun to
receive a Certificate of Hotel Operations in addition to the Enderun degree.
The partnership includes transferability of units taken at Enderun in all Les
Roches locations (Switzerland, Spain, China and Blue Mountains University
Australia).
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The academic partnership with Alain Ducasse Formation and Enderun s
Culinary Arts program is the first of its kind in Asia.
The joint curriculum designed by Ducasse Education and executed by
Enderun s seasoned chefs, allows students to receive a diploma from
France while garnering a degree from Enderun College.
Student internships as well as career placement opportunities are readily
available to the Enderun students.
Alain Ducasse operates 24 fine dining restaurants globally and is the most
accomplished restaurateur of our time.
Enderun Hospitality Management
Enderun Hospitality Management, is a full-service third party management company, offering services to hotels
throughout the Philippines and provides the best possible solutions in all areas of hotel real estate and
management to maximize cash flow and return on investment. We bring you the unique perspective of an
owner/operator with extensive in-depth consulting experience to your hotel development projects or consulting.
The Leadership Team
Jack Tuason
Founder, Enderun Colleges
Mr. Jack A. Tuason, who is a member of the Board of Trustees at Enderun Colleges, teaches Principles in
International Tourism and Hospitality. He earned his BS in Hotel Administration from University of Las
Vegas in Nevada. Mr. Tuason started his career as front office manager of Hyatt Regency Monterey, and
then acting director of rooms division of Hyatt Regency San Francisco. He moved to the Pan Pacific Hotel
Manila as the Resident Manager and also assisted in the openings of Pan Pacific Malacca and Kuala
Lumpur. He then concurrently became director of HSAI Raintree and general manager of its property,
Discovery Suites, from 1999 to 2005. He is the youngest general manager in the Philippines during his
time. Mr. Tuason also founded Ambergris Solutions (now known as TELUS International Philippines).
Bobby Horrigan
Managing Director
Mr. Horrigan graduated from Les Roches International School of Hotel Management in Switzerland, and
further honed his management expertise at the School of Hotel Administration of Cornell University. He is
an experienced hotelier who has worked for properties like Grand Hyatt Hong Kong and Olympia Courtyard
Suites. He was the vice president/general manager of hotel operations of HSAI-Raintree. He previously ran
two properties: Discovery Suites in Ortigas Center and Discovery Country Suites in Tagaytay. Mr. Horrigan
is also board director of the Hotel and Restaurant Association of the Philippines (HRAP). Currently Mr.
Horrigan is the General Manager of Acacia Hotel in Alabang, Philippines.
Enderun Hospitality Management
The Leadership Team
Tricia Tensuan
Sales and Marketing
Ms. Tricia Tensuan is the vice-president for admissions and external relations of Enderun Colleges. She has
over to 14 years work experience in the hospitality industry, gaining expertise in both operations and
marketing of hotels. She worked with Mandarin Oriental Manila in the food and beverage department, and
was also part of the pre-opening team of EDSA Shangri-la Hotel where she honed her front office skills.
She worked her way up to guest relations manager, then later moved to the sales department. As sales
manager, she consistently brought in the highest contribution to the hotel's total room revenue. She
became part of the pre-opening team of Discovery Suites where she continued to be the top sales
manager. In 2003, she was promoted to director of sales and marketing where she motivated the team to
surpass all revenue and quality service goals.
Ruth von Siebenthal Hung
Housekeeping and Facilities Management
Swiss-British Ms. Hung is a principal lecturer in International Hospitality Management. A Certified
Hospitality Educator obtained from Cornell University, she has extensive experience in education and in the
hospitality industry. She has completed her diploma in Kitchen Service and Administration from Ecole
Hotelière de Lausanne in Switzerland, and was conferred the title Certified Hospitality Educator by Cornell
University. She also holds the title of Certified Teacher from Hong Kong Polytechnic University and the
School of Professional and Continuing Education (SPACE) of Hong Kong University. Ms. Hung has held
senior management positions in Hong Kong with the Peninsula Group, Royal Hong Kong Yacht Club,
Furama Hotel Intercontinental, Kempinski and Holiday Inn Golden Mile. Her professional expertise lies on
housekeeping, food and beverage management and catering. A former catering director at Hotel Furama
Intercontinental which later became Furama Kempinski, she pursued teaching at the Hong Kong Technical
College where she became a founding faculty member its Department of Hotel and Tourism Management.
Her teaching scope included Housekeeping, Food and Beverage Service and Front Office Operations.
Thomas Wenger
Food and Beverage Operations
Chef Thomas Wenger is senior culinary academic consultant at Enderun. His industry experience spans
over 25 years, including posts as executive Sous chef at The Oriental Singapore and Makati Shangri-La,
and executive chef posts at Royal Hong Kong Jockey Club, Le Royal Meridien Bangkok, Le Meridien
President Bangkok, and prior to Enderun, at Mandarin Oriental Manila. This Swiss chef was also trained at
Ecole Hoteliere de Lausanne in Switzerland and The Royal Institute of Public Health in London.
The
Culinary
Team
Cheong Yan See
Academic Culinary
Department Head
Marc Chalopin
Ducasse Institute Philippines
Executive Chef
Andreas Gillar
Executive Pastry Chef
Julian Koberl
Chef de Cuisine
Enderun offers the world’s foremost certification for wine and spirits
The Wine & Spirit Education Trust (WSET®) was founded in 1969 in London, England to
provide high quality education and training in wines and spirits. Since then, WSET® has
grown into the foremost international body in the field of wines and spirits education, with
a suite of sought-after qualifications.
In addition to courses and qualifications for those in the 'trade', we have an increasing
number of 'consumers', or enthusiasts, who attend courses. They may attend a course
because of a wish to gain a formal qualification or simply a desire to enhance their
knowledge of the ever-increasing variety of wines and spirits being produced in the world
today.
WSET® works through a network of Approved Programme Providers around the world.
These external Providers are rigorously checked to ensure that they deliver the high
standard of teaching required to enable students to pass their WSET® qualification.
Whatever your level of interest, you will find it at the Wine & Spirit Education Trust, and we
look forward to welcoming you onto one of our programs.
Our corporate clients:
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Corporate Culinary Training
There is no better way of getting people together but through delicious food. With this in
mind, Enderun has come up with an innovative and effective way of improving employee
performance and uplifting corporate team spirit, that is, through the Corporate Culinary
Team Building Program.
This unique concept goes beyond traditional methods, and is now one of the latest trends
in improving team dynamics. Through a culinary activity, participants not only focus on
cooking skills, but work together effectively to achieve a common goal. Just like an
ingredient to a recipe, each participant s role is equally important to ensure business
success.
Our corporate clients:
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ServSafe Food Safety Certification Course
ServSafe is an internationally accepted food safety training and certification program that
is recognized by the American National Standards Institute and the National Restaurant
Association (USA). Valid for 5 years and can be verified online, a ServSafe Certification is a
definite plus on one s professional profile and may be an advantage in employment
application selection.
Our Services
Getting to know the Property
When we take on a property we make an initial property visit during which our goal is to gain a complete
understanding of the physical facilities, their condition, the market environment, operating procedures,
and existing management personnel. From this point, we are able to formulate and begin to implement
the changes that will be necessary to operate the hotel more efficiently and maximize revenues.
Cash Flow Maximization
In addition to maximizing revenues and managing expenses appropriately, this includes regular cash flow
forecasting, weekly cash sweeps to concentrating accounts with excess funds automatically invested. We
will monitor and help challenge real estate taxes and insurance costs. We will make debt service and
other payments for the owner and assist in debt renegotiation.
Business Planning
Proper planning and information is required for a hotel to best reach its operating potential. Enderun
Hospitality Management & Consultancy sees to it that a Business Plan is prepared annually for each hotel
that we manage. The plan includes details on the hotel's market, capital improvement needs, and
operating history. The preparation of the plan involves the use of activity calendars for planning and
future monitoring. The information provided will work to support the hotel's marketing plan and operating
budget.
Property Visits
Visits to the property occur on both a regularly scheduled and unscheduled follow-up basis for the
purpose of inspection, consultations with management personnel, and ongoing operations and marketing
reviews. Our quality control process also includes regular visits by anonymous shoppers who use report
formats tied to our operating standards. This allows us to see our hotels through a customer experience.
Weekly Reports
We provide weekly reports to owners depending on their needs, such as weekly reports detailing
month-to-date revenues, occupancy and Average Daily Rate (ADR) for the current month.
Our Clients
Consultancy
Enderun has entered into a consultancy contract with
Acacia Hotel located in Alabang, Philippines.
Enderun assumes the leadership responsibility of the hotel
Acacia Hotel (262 guest rooms) is located in the heart of
Filinvest Corporate City.
Enderun Hospitality Management has made a tremendous
impact on the hotel s sales, operational efficiency, customer
service and profitability.
Enderun currently functions as the Owner s
Representatives for the Lao family in relation to their 2 new
hotel projects:
ACCROPOLIS, LIBIS
Microtel Libis is scheduled to open by March 2013
Somerset in Filinvest Corporate City is under development
and projected to open in 2016
ALABANG
Our Clients
Hotel Management
Enderun has been appointed to manage Manila s new
boutique budget hotel slated to open September 2013
located in the perimeter of Ortigas Center
Privato - Enderun Contract Signing
from left: Jack Tuason, Founder, Enderun Colleges
Gabby Perez, Owner, Privato Tower
and Bobby Horrigan, Managing Director
of Enderun Hospitality Management and Consulting
Industry veterans within the management team
Ability to attract talent
Expert training and people development
Strong industry network
Strong vendor relations
Strong international background and experience
Track record of success in hospitality management
Enderun
Hospitality Management
1100 Campus Avenue, McKinley Hill, Fort Bonifacio
Taguig City 1634 Philippines
Telephone (623) 856 5000 | Facsimile (632) 856 4656
Presss Room
Presss Room
23 November 2012
Presss Room
27 January 2013
Presss Room
November 2012
Presss Room
Bobby Horrigan, the general manager of the five-star Acacia Hotel Manila in Alabang, believes the time is ripe for a
tourism boom in the Philippines. I am optimistic about the outlook of the hospitality industry in general,â€
Horrigan, a pillar of the hospitality industry in the country, says in an interview at the hotel s Acacia buffet
restaurant.
Horrigan, who is also the managing director of the prestigious Enderun Hospitality Group, says “the
government s target of attracting 10 million tourists by 2016 is possible. Horrigan is a director of Chaine des
Rotisseurs and the Hotel and Restaurant Association of the Philippines.
The 41-year-old hotel executive says the uptrend in international visitor arrivals, which breached the four-million
mark for the first time in 2012, is expected to continue over the next four years.
Hotelier promotes
Filipino hospitality
3 February 2013
Horrigan was exposed early to the excitement of the hotel and restaurant industry. Her parents, Martha and Jack
Horrigan, founded Aunt Mary s chain of restaurants in the 1970s, which later became Tia Maria.
He studied at Les Roches International School of Hotel Management in Switzerland and Cornell University in the
US. He worked at the Grand Hyatt Hong Kong before returning to the Philippines where he became resident
manager of Olympia Courtyard Suites and then managing director of Asian Food Concepts.
He was appointed general manager of Discovery Suites in Ortigas in 2006, before being promoted as vice president
for HSAI Raintree Hospitality Management, which manages the Discovery chain of hotels.
Horrigan spearheaded the opening of luxury hotels such as Discovery Misibis in Albay and Discovery Shores in
Boracay and was also involved in the development of Discovery Primea in Makati City and Costa Pacifica Raintree in
Baler, Aurora.
He received the 17th Mabuhay Gold Award from the Association of Human Resources Manager in November 2012,
for his role in elevating the standards of the hotel industry globally.
Horrigan says the Filipino brand of service is what makes a hotel truly special. “No one can do it like the Filipinos
can, he says.
He says this brand of service will play a crucial role in sustaining the growth of the tourism industry in the country.
We need 100 more hotels in Metro Manila and surrounding areas to serve 10 million foreign tourists by 2016, he
says.
Horrigan says more hotels are expected to be built in Alabang, which is solidifying its status as a commercial
business district. Alabang is a good location, because many business are down south of Manila. All economic zone
locators are here, he says.
Aside from Acacia, other hotels in the area are the Bellevue Manila, Vivere Hotel, Crimson Hotel Filinvest City Manila
and Parque Espana Residence Hotel.
Horrigan says Acacia 2 is possible in the future, given the high level of satisfaction shown by guests during their
stay in Acacia Hotel. “We are in the right location near industrial zones, he says.
Public relations officer Chiara Marie Topacio says Acacia Hotel, which was opened in October 2011, has been in fact
ranked as one of the 25 best luxury hotels in the Philippines by TripAdvisor in its 2013 Travelers Choice awards.
The hotel, owned by Filipino firm Alcerce Holdings Corp., has 210 guestrooms at present, with an average
occupancy rate of 75 percent to 80 percent. It is managed by the Enderun Colleges led by founder Jack Tuason
and Horrigan.
Acacia Hotel marketing and communications manager Marla Mendoza says more rooms will be opened by March or
April, which will bring the total to 261 guestrooms. The hotel also has a grand ballroom, six function rooms, an
outdoor area, two restaurants and a swimming pool.
Mendoza says the hotel, whose name was derived from the Acacia tree, is ideally situated in Alabang and is just 20
minutes away from the airport and easily accessible through the Skyway and South Luzon Expressway from Makati
City. Acacia tree is a sturdy plant species whose branches sprawl out, providing shelter to wildlife.
Located at the corner of East Drive and Commerce Ave. in Filinvest Corporate City, Alabang, Acacia Hotel is
surrounded by business and commercial establishments, including two malls, restaurants, churches, hospitals and
upscale residential areas.
The hotel has a most impressive lobby, with high ceiling and soaring glass walls that allow sunlight in and expose the
beautiful sight of modern Alabang. Its modern look, yet elegant design make for a relaxing and cozy stay.
Our monthly average occupancy rate is 75 percent to 80 percent. The top three nationalities that book in Acacia
Hotel Manila are Koreans, Americans and Japanese, says Mendoza.
Mendoza says an overnight stay at a 34-square-meter deluxe room is competitively priced at P5,490 and guests
can look forward to a most comfortable sleep on wide orthopedic beds, that support the joints, back and overall
body. A memory foam pillow-top and fluffy goose down-feather pillows and duvets promise to lull guests to sleep.
The hotel also has 43-square-meter junior suites, with the same conveniences such as 40-inch LCD television sets
with cable, Wi-Fi Internet access, NDD and IDD telephone, electronic safe, fully stocked mini bar, full size executive
desk, fully marbled bathroom with separate bath tub, among others.
Three more floors will be opened in the first quarter, with 50 executive suites, a bridal suite and one presidential
suite. We will also open an executive lounge, specialty restaurant and an al fresco bar. One floor would be
dedicated to long-staying guests, she says. We are also planning to open up a kiddie area.
The hotel maintains a regular staff of about 100, on top of contractual employees in security, maintenance and
other services. Guests include expatriates and business executives from economic zones in Alabang, Cavite and
Laguna; staycationers from Alabang, Makati, Quezon City and other parts of Metro Manila; golfers from different
countries; as well as foreign and local tourists.
Other than rooms, we also promote our F&B. Our buffet is price-friendly at P995 net, for lunch and dinner, with
one round of drinks. It is good food at affordable price. For dinner, we offer unlimited draft beer, says Mendoza.
Asked what makes Acacia Hotel special, Mendoza says: You have to stay here to experience it. What makes guests
stay with us longer is the hospitality that we give and the quality of service. The main focus of our GM is to
promote Filipino hospitality. It is what you feel when you are here, she says.
Presss Room
10 December 2012
Enderun Hospitality Management
Enderun Hospitality Management is the consulting division of Enderun
Colleges. Its primary focus is to engage with clients in the hospitality
industry to actively assist in achieving their financial goals and objectives.
Our management team is comprised of seasoned hotel veterans who
have extensive experience and a track record of success.
OUR AIM IS TO MANAGE FROM AN OWNER S PERSPECTIVE
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Photos courtesy of the ACACIA Hotel, Alabang