Tips and Tricks PostalOne! System

PostalOne! System
Tips and Tricks
®
Question List
Page
PostalOne! Application
What is available on the BMEU Message Center? ........................................................................................2
Can I use the TAB key to navigate through the PostalOne! application and postage statements? ...................3
What do I need to know about entering Postage Statements? ..........................................................................3
When conducting an account search, what is the purpose of selecting ALL for account status? ......................3
What do I need to know when I search for a transaction or an account?.....................................................3
How do I make the text bigger for easier reading? ............................................................................................4
Can I use the browser back and forward button to navigate the PostalOne! application?..........................4
Can I use the refresh (F5) button to update the page?..................................................................................4
Are there keyboard shortcuts for Internet Explorer? ......................................................................................4
Are there keyboard shortcuts for Windows? ......................................................................................................5
How do I print a page without a special print button? ........................................................................................5
Why don’t I see the PostalOne! timeout warning in Windows XP? ...............................................................5
Why can’t I open the PostalOne! application? ...................................................................................................6
What additional resources are available to me? ................................................................................................6
PostalOne! Training
What do I need to do in training? .......................................................................................................................6
How do I get to the Activities from the Lessons and vice-versa? .......................................................................6
How do I return to the training course after opening a printable page? .............................................................6
The instructional content displayed in this document is the copyrighted property of the United States Postal Service. The information and images presented here may
not be copied, distributed, nor it’s contents disclosed to any third party. All rights reserved. Last Update: 06/14/2004.
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PostalOne! System
®
PostalOne! Application
Q. What is available on the BMEU Message Center?
1. Important announcements appear immediately after logging on. These include messages about:
• PostalOne! System - new releases, user updates
• Business Mail Acceptance – from headquarters
• District Business Mail Entry –from the district BME manager. These messages will be specific to each district.
2. The reference area contains links to:
• Domestic Mail Manual
• Postal Bulletin – Includes the current bulletin plus a search capability for bulletins over the last ten years.
• International Mail Manual
• RIBBS – The Rapid Information Bulletin Board System contains a variety of information and links including:
§ Customer Support Rulings
§ Zone Charts
§ Business Forms
§ Mailers Companion
§ Memo To Mailers
§ Quick Service Guides
• Postal Explorer –contains:
§ Rate Calculators
§ Postage Statement Wizard
§ Business mail publications
§ Business forms
§ Zone charts
• BMEU User Guide – PostalOne! program manual
3. System Alerts will notify you of issues requiring immediate attention. This will include:
• Mail Irregularity Reports
• Financial Transaction Issues
4. Other Site Links offer easy access to other postal sites including:
• Integrated Business Services Network (iBSN)
• Business Mail Acceptance (BMA)
The instructional content displayed in this document is the copyrighted property of the United States Postal Service. The information and images presented here may
not be copied, distributed, nor it’s contents disclosed to any third party. All rights reserved. Last Update: 06/14/2004.
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PostalOne! System
®
Q. Can I use the Tab key to navigate through the PostalOne! application and postage statements?
On the Mailing Characteristics page and elsewhere, the page can be navigated with TAB, but in many cases
selections must be made with the mouse. If using the TAB key, be sure to note where the cursor is placed – it will not
automatically start within the PostalOne! system fields, but in the URL address field.
An example of this method working is the “Continue” button at the bottom of various pages. You can navigate to
“Continue” using TAB, when it is highlighted and then press ENTER to be taken to the next page.
You can also use the space bar to make a checkmark in a box.
Q. What do I need to know about entering Postage Statements?
1. When entering numbers with a decimal point, you will have to enter the decimal point. It is not automatically
entered for you in the PostalOne! system.
2. The Rate Category check boxes are useful as an aid to navigation if you want to use them. These boxes are not
required. If nothing is checked, all lines are available.
3. For any entry you make, do not hit the Submit button more than once – this will result in dual entries in the
database.
4. You can use the wheel on the mouse to select items in drop down boxes. Since you need to use the mouse anyway,
clicking on the down arrow and highlighting your selection may be just as easy.
5. Check to make sure the NumLock key on your keyboard is either on or off. If it is on, you will be able to use the
number key pad on the right side of the keyboard.
6. When entering data in the postage statement detail line, you should either use the Delete key in the field or
backspace over the incorrect info without using the Space Bar to accomplish the correction.
Q. When conducting an account search, what is the purpose of selecting ALL for Account Status?
If you select ALL for an account search, the search results will display all accounts- Active, ADDPOS, Cancelled,
Denied, Inactive, and Temp.
Q. What do I need to know when I search for a transaction or an account?
When searching for a transaction to process a Reversal, you do not need to enter alpha characters that may be part of
a transaction number to perform the search.
The instructional content displayed in this document is the copyrighted property of the United States Postal Service. The information and images presented here may
not be copied, distributed, nor it’s contents disclosed to any third party. All rights reserved. Last Update: 06/14/2004.
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PostalOne! System
®
Q. How do I make the text bigger for easier reading?
From the top menu bar of the Internet Browser, click View. Select Text size. Select from the five choices: Smallest,
Smaller, Medium, Larger, Largest.
Note: Altering the text size from the default setting will change the size of the contents of the page and may require
scrolling horizontally and/or vertically to see the full page.
Q. Can I use the browser back and forward button to navigate the PostalOne! application?
On most web sites, the browser back and forward buttons are used to navigate from one page to another. However,
when you use the PostalOne! application, you are working with financial information which may be lost if you do not
use the buttons specifically built into the system. You may also receive an error message and have to log on again.
Please reference the PostalOne! online training for additional details - http://blue.usps.gov/postalone/training.htm.
Q. Can I use the refresh (F5) button to update the page?
It is not advised, as using the Refresh (F5) button will result in a log out (in most instances).
Q. Are there keyboard shortcuts for Internet Explorer?
Function
Action
ALT+RIGHT ARROW
Go to the next page
ALT+LEFT ARROW
Go to the previous page
SHIFT+F10
Display a shortcut menu for a link
CTRL+TAB
Move forward between frames
SHIFT+CTRL+TAB
Move back between frames
UP ARROW
Scroll toward the beginning of a document
PAGE UP
Scroll toward the beginning of a document in larger
increments
PAGE DOWN
Scroll toward the end of a document in larger increments
HOME
Move to the beginning of a document
END
Move to the end of a document
CTRL+O
Go to a new location
CTRL+N
Open a new window
CTRL+S
Save the current page
CTRL+P
Print the current page or active frame
ENTER
Activate a selected link
ALT+F
Open the File menu
ALT+V
Open the View menu
ALT+G
Open the Go menu
The instructional content displayed in this document is the copyrighted property of the United States Postal Service. The information and images presented here may
not be copied, distributed, nor it’s contents disclosed to any third party. All rights reserved. Last Update: 06/14/2004.
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PostalOne! System
®
Q. Are there keyboard shortcuts for Windows?
The following URL provides additional keyboard shortcuts for use in a Windows environment.
http://www.microsoft.com/windowsxp/home/using/tips/personalize/keyboardsc.asp
Q. How do I print a page without a special print button?
On pages that do not have a print button open the Internet Explorer File menu and click Print.
Q. Why don’t I see the PostalOne! timeout warning in Windows XP?
With the Windows XP standard configuration, if the PostalOne! application is minimized to your task bar the Session
Timeout popup also appears as a minimized window. To alter the standard Windows XP configuration so the
Session Timeout popup will be maximized, you can alter the configuration by:
1.
2.
3.
Right-clicking on an empty place on the task bar.
Choose the Properties option,
On the Taskbar tab, uncheck the option for ‘Group similar taskbar buttons and click on the OK
button
The instructional content displayed in this document is the copyrighted property of the United States Postal Service. The information and images presented here may
not be copied, distributed, nor it’s contents disclosed to any third party. All rights reserved. Last Update: 06/14/2004.
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PostalOne! System
®
Q. Why can’t I open the PostalOne! application?
§ If you typed the page address in the Address bar, make sure that it is spelled correctly.
§ Your network connection might be turned off.
To check your connection settings:
1. Select the Tools menu, and click Internet Options.
2. On the Connections tab, click Settings. The settings should match those provided by your local area
network (LAN) administrator or Internet service provider (ISP).
3. If your Network Administrator has enabled it, Microsoft Windows can examine your network and
automatically discover network connection settings. If you would like Windows to try and discover them,
click Detect Network Settings Some sites require 128-bit connection security. Click the Help menu and
then click About Internet Explorer to determine what strength security you have installed.
4. If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools
menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check
settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0. Click the Back button to try another link.
Q. What additional resources are available to me?
Postal Explorer
http://pe.usps.gov/
Manuals & Handbooks
http://blue.usps.gov/cpim/manuals.htm
Postage Statements (PDF format)
http://www.usps.com/forms/allforms.htm
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PostalOne! Training
Q. What do I need to do in training?
The training piece consists of lessons and activities. To receive your certificate you must complete all the lessons
and activities in order. The lessons are listed on the main menu.
Q. How do I get to the Activities from the Lessons and vice-versa?
To go to the Activities menu from the Lessons menu, click Go to Activities.
To view the Lesson menu from the Activities menu, click Go to Lessons.
Q. How do I return to the training course after opening a printable page?
When you open a printable document in the PostalOne! training area, a new browser window will open. To return
back to the PostalOne! training after opening a printable document, simply click X in the upper right corner of the
printable page.
The instructional content displayed in this document is the copyrighted property of the United States Postal Service. The information and images presented here may
not be copied, distributed, nor it’s contents disclosed to any third party. All rights reserved. Last Update: 06/14/2004.
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