NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY

Transcription

CITIZEN’S CHARTER
Brief History of Nueva Ecija University of Science and Technology
Message
Vision and Mission
Performance Pledge
Feedback and Redress Mechanism
NEUST Frontline Services
I. Student Admission
How to Enroll (Schematic)
Graduate School New Students
Graduate School Old Students
New College Students
Old College Students
New High School Students
Old High School Students
Accelerated Vocational Training Program
Transferee
Main Campus
Department of Student Affairs
Medical and Dental Services
University Cyber Center
Accounting Section
Cashier Section
Registrar
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24 - 27
28 - 29
30 - 31
32 - 34
35 - 36
37 - 44
San Isidro Campus
Medical and Dental Services
Accounting Section
Cashier Section
Registrar
Gabaldon Campus
Accounting Section
Cashier Section
Registrar
II.
Library Services
Main Campus
Sumacab Campus
San Isidro Campus
Atate Campus
Fort Magsaysay Campus
Gabaldon Campus
Anti-Fixers Campaign
Feedback Form
NEUST Citizen’s Charter Form # 001
Annexes
Conduct of Orientation/Briefing on Anti Red Tape Act of 2007 (A)
Creation of Task Force (B)
Steering Committee and Technical Working Group in Action ( C )
Consultation with Stakeholders ( D)
Installation of Public Assistance Desk (E)
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50 – 51
52 – 60
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68 – 75
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109 - 112
113 - 116
GENERAL INFORMATION
Historical Background
The Nueva Ecija University of Science and Technology (NEUST) started on June 7, 1929 as Nueva Ecija Trade School (NETS) in
San Isidro, Nueva Ecija, offering vocational opportunities to the youths of the province. The first and only vocational course being offered
then was woodworking. That course was an addition to the existing secondary curriculum inherited from the Wright Institute.
To meet the increasing demand for vocational education in the whole province, the trade school was transferred on June 7, 1931, to
Cabanatuan City. Enrolment increased; however, the program was interrupted in December 1941 by the outbreak of the Second World War
in the Pacific.
Immediately after the war, the trade school was reopened on September 6, 1945. Rehabilitation program took place. The trade school
continued with its mission of meeting the vocational and manpower needs of students coming from both Nueva Ecija and the nearby
provinces. On June 8, 1948, a course in dressmaking was opened and female students were admitted in the School. A few years later, food
trades and cosmetology courses were also offered.
On May 8, 1953, the NETS was converted into the Central Luzon School of Arts and Trades (CLSAT) by virtue of Republic Act No.
845. CLSAT was recognized as a center of manpower/vocational training for both youths and adults not only in the province but also in the
whole Region III.
Series of developments continued until the CLSAT was converted into the Central Luzon Polytechnic College (CLPC) by virtue of
Republic Act No. 3998 which was signed on June 18, 1964 by then President Diosdado Macapagal.
Thirty-four years later, the CLPC, under the leadership of President Gemiliano C. Calling, was converted into a specialized university,
the Nueva Ecija University of Science and Technology by virtue of Republic Act. No 8612.
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The Bill converting CLPC into NEUST was signed by speaker Jose de Venecia on February 19, 1998. It was forwarded to President
Fidel V. Ramos on February 24, 1998 and lapsed into law on March 27, 1998.
The University therefore, ensures that the requirements of business, industry, services and other sectors as well as the needs of the
local, regional and national development for high quality professionals and highly skilled middle-level manpower are addressed.
Vision
The University envisions to be a recognized educational leader in Region III managed by committed and ethical public servants
where a culture of excellence, high ethical standards and solidarity thrives and prospers in each of the University’s academic and
administrative departments and units; and each college, institute and campus is a center of development/excellence in instruction,
research, extension, services, production, sports and cultural development, thereby transforming students, alumni and other clientele into
high quality, competent and ethical leaders, professionals and/or middle level manpower in the fields of science, technology, education,
management, arts and technology-based education and training.
Mission
As provided for in RA 8612, NEUST’s mission is two-fold: to primarily provide advanced instruction, professional training in arts,
science and technology, education and other related fields, undertake research and extension services, and provide progressive leadership
in these areas; and to offer graduate, undergraduate and short term technical courses within its areas of specification and according to its
capabilities, considering the needs of the province, the region and the country.
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Campuses
NEUST operates in Six (6) campuses, namely, the Gen. Tinio Campus, the Sumacab Campus, the San Isidro Campus, the Fort
Magsaysay Campus the Atate Campus and the Gabaldon Campus.
The Gen. Tinio Campus of the University sits on a 1.93-hectare lot along General Tinio Street in the heart of Cabanatuan City. It is
about 120 kilometers north of Manila and about one hour travel away from the university’s most distant campus, the Gabaldon Campus.
The campus houses the Colleges of Engineering, Information and Communications Technology, Industrial Technology, Arts and
Sciences, Nursing, Graduate School and High School Department.
General Tinio Campus
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Sumacab Campus sits on a 23.9-hectare lot that strategically lies on Sumacab Este, Cabanatuan City. Relatively expansive,
Sumacab Campus is free from the hustle and bustle of the city.
Sumacab Campus is only around two kilometers away from the town of Sta. Rosa. The campus houses the Colleges of Architecture,
Education, and Management and Business Technology. Other physical facilities situated in the Campus are the Guest House, Alumni
Center, Training Center, University Museum, Rock Garden, Heroes Park, Library, Speech Center, Dormitory, Gymnasium, the SMARTSWEEP Laboratory, Oval, and agricultural demo-farm. The campus is gradually becoming the center agricultural research development to
meet the need for food production.
Sumacab Campus
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San Isidro Campus, the eldest of the six campuses is situated in a .55 hectare lot in San Isidro Nueva Ecija. It is only an hour travel
away from the busy City of San Fernando in Pampanga.
San Isidro Campus
The Fort Magsaysay Campus is situated in an 8.5 - hectare lot in a military community in Palayan City. It serves as NEUST catch
basin in the southeastern part of the province.
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The Atate Campus is a 4.4 hectare-lot situated in Atate, Palayan City. The campus serves as the university’s link to the southeastern
part of Nueva Ecija.
ATATE Campus
The Gabaldon Campus is located in a sprawling 278 hectare land that lies along the foot of Mt. Mingan in the Sierra Madre Mountain
Ranges on the eastern side of the municipality of Gabaldon, Nueva Ecija. It is the gateway of the province to the town of Dingalan.
GABALDON CAMPUS
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CYBER CAMPUS - Taiwan
The University also maintains Cyber Campuses in Hong Kong, Taiwan, and Macau. Negotiation is on-going to open a Cyber Campus
in Canada. Courses offered in these campuses are graduate and post graduate programs such as MBA for Executives, MPA, PH.D.
Educational Management, Ph.D. in Business Administration.
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Message
Republic Act No. 9485 also known as The Anti-Red Tape Act of 2007 is a welcome development in the entire bureaucracy. This is
a piece of legislation that will surely bring about highest degree of efficiency and effectiveness in the delivery of public service.
The Nueva Ecija University of Science and Technology as a higher educational institution and a government instrumentality in
the field of education is always a dynamic social system. It has no other choice but to be so considering that it is a market place of
ideas being home to scholars, theorists, and practitioners in various fields of endeavors. It never rests lengthily upon a certain comfort
zone but rather continuously contemplates to reengineer or reinvent its operational system.
This Citizen’s Charter is just a proof of our being able, willing and ready to adopt new operational systems and procedures if only
to further improve the delivery of services for the benefit of our clienteles which is the ultimate goal of Anti Red Tape Act of 2007.
As indicated earlier, we are always open to all comments and suggestions that will further enhance the performance of our
public duties and functions. This, consequently, makes Citizen’s Charter always ready for further enhancement.
HILARIO C. ORTIZ, Ll.B., Ph.D.
SUC President III
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MISSION
By offering graduate, undergraduate and short term courses within its areas of specialization and according to its capabilities, NEUST
ensures to primarily provide advance instruction, professional training in arts, science and technology education and other related fields,
undertake research and extension services, and provide progressive leadership in these areas.
VISION
Nueva Ecija University of Science and Technology is a recognized leader in the region and managed by committed and ethical public
servants where:
a.
A culture of excellence, ethics and solidarity thrives and prospers in each academic and administrative unit; and
b.
Each college, institute and campus is a center of development/excellence in its respective programs of instruction, research and
extension services and production, transforming students, alumni and other clienteles into high quality, competent and ethical
leaders, professionals and/or middle level manpower in the field of Science and Technology education, management and arts and
Technology-based Education and Training.
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We, the officials and employees of the Nueva Ecija University of Science and Technology, commit to:
A
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Accountability and ethics in public service;
C
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Competence in the discharge of our duties and functions;
C
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Continuing professional education and staff development;
U
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Unity in diversity;
R
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Relevant, Result-oriented;
A
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Attentive to the needs of students and other clientele;
T
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Timeliness in the delivery of services;
E
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Evaluate our performances for continuous improvement
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The NEUST shall establish and implement a feedback mechanism which includes the following:
Sources of Feedbacks
Office-in-Charge
Feedbacks from Students and
Parents
Channel of Communication
Personal
Text
E-mail
Department of
Students Affairs
(044) 463 5336
09216259526
[email protected]
Feedbacks from Faculty and
Staff
VP for Admin
Buss. and Finance
(044) 4641533
09178004006
[email protected]
Feedbacks from Alumni
Alumni &
Placement Office
(044) 4645064
09275140973
[email protected]
Feedbacks from Community
(includes contractors and
dealers)
VP for Academic
Affairs
(044) 464 0226
09286075576
[email protected]
Treatment of Feedbacks
The feedbacks coming from parents, students, faculty, staff, alumni, members of the community, etc., shall be treated
with utmost professionalism and scholarliness. It is understood that feedbacks may be positive or negative. But just the
same, these are to be considered as important inputs for the improvement of the delivery of services of NEUST.
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Mechanics of Feedbacks Processing

If the feedbacks received are in the forms of suggestions, complaints, and the like that call for and/or capable of
immediate response or action, the concerned office-in-charge as indicated in the above matrix shall forthwith act and
attend to these or call the attention of concerned offices/authorities in the University for immediate and appropriate
action.

If case of feedbacks that need careful and longer studies, the concerned office-in-charge shall forward the same
to the University Research Office for the conduct of scientific and scholarly research. This office should come out with
useful recommendations to be presented to the University President for appropriate action. This shall be done on a
quarterly or semestral basis depending on the actual needs.

Moreover, on an annual basis, the Graduate School shall include the topics pertinent to the feedbacks and/or
feedbacks mechanism as among the subject matters/problems for thesis or dissertation writing, A regular research
dissemination forum/fora shall be held to be attended and participated in by those who would benefit from this like
school administrators, faculty, staff, students, community folks, dealers, contractors, and other people from
government, business, industry as well as concerned NGOs.
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STEP 1
REPORT to the Dean Graduate School,
for an interview, evaluation of Official
Transcript of Records and fill your
personal information sheet
STEP 2
PROCEED to the
University Clinic for
medical and dental exam
STEP 3
PROCEED to your enrolling teacher for
preliminary registration (Copy the
schedule of your subject and have it
approved by the enrolling teacher)
STEP 4
PROCEED to the
UCC/MIS for your
enrolment and
assessment of fees
HOW TO ENROL
GRADUATE SCHOOL
NEW STUDENTS
STEP 7
PROCEED to the
Cashier’s Office for
payment of fees
Step 6
Get Number at the Queuing
System (Numbering
System)
STEP 8
PROCEED to the REGISTRAR”S OFFICE
for your Certificate of registration and
submit your ORIGINAL TRANSCRIPT OF
RECORD, Passport size Picture, Personal
information sheet, “2 x2” latest picture,
preliminary registration form 1-A and get
your class cards
STEP 9
REPORT to Cyber Center for
your ID. (For new students only)
STEP 10
REPORT TO CLASS ON
Step 5
Proceed to Accounting
Office for VERIFICATION
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STEP 1
REPORT to the Enrolling Teacher, for
evaluation of Grades/Subjects and
Request for Pre-Registration Form
HOW TO ENROL
GRADUATE SCHOOL
OLD STUDENT
STEP 6
PROCEED to the
payment of fees
STEP 7
PROCEED to the REGISTRAR”S OFFICE
for your Certificate of registration and
submit your ORIGINAL TRANSCRIPT OF
RECORD, Passport size Picture, Personal
information sheet, “2 x2” latest picture,
preliminary registration form 1-A and get
your class cards
STEP 2
PROCEED to the
UCC/MIS for your
enrolment and
assessment of fees
STEP 5
System (Numbering System)
STEP 3
PROCEED to SCHOLARSHIP
CENTER (if you avail of any)
STEP 4
Proceed to Accounting Office
for VERIFICATION
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STEP 8
your ID. (for new students only)
STEP 9
REPORT TO CLASS ON
HOW TO ENROL
FOR NEW COLLEGE STUDENTS
STEP 1
REPORT TO DSA (Testing Center) for
the issuance of your admission slip.
STEP 2
PROCEED to the
University Clinic for
medical and dental exam
STEP 7
STEP 8
PROCEED to the Cashier’s
Office for payment of fees
STEP 6
for VERIFICATION
STEP 9
PROCEED to the Registrar’s Office and submit
your admission slip, Report Card (Form
138/137-A) photocopy NSO & Passport size
Picture and get your certificate of registration
STEP 5
STEP 3
PROCEED to your enrolling teacher for
preliminary registration/assessment of fees
(Copy the schedule of your subject and
have it approved by the enrolling teacher)
STEP 10
REPORT to Audio Visual for your
Identification Card (ID).
STEP 4
PROCEED to the
UCC/MIS for your
enrolment and
assessment of fees
STEP 11
REPORT TO CLASS
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STEP 1
REPORT to the Enrolling Teacher, for
evaluation of Grades/Subjects and
Request for Pre-Registration Form
HOW TO ENROL FOR
COLLEGE OLD
STUDENTS
STEP 6
PROCEED to the
payment of fees
STEP 2
PROCEED to the
UCC/MIS for your
enrolment and
assessment of fees
STEP 5
STEP 3
STEP 4
for VERIFICATION
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STEP 7
PROCEED to the REGISTRAR”S
OFFICE for your Certificate of
registration and submit your ORIGINAL
TRANSCRIPT OF RECORD, Passport
size Picture, Personal information
sheet, “2 x2” latest picture, preliminary
registration form 1-A and get your class
cards
STEP 8
your ID. (for new students only)
STEP 9
REPORT TO CLASS ON
HOW TO ENROL
NEW HIGH SCHOOL STUDENTS
STEP 1
REPORT to Principal’s Office for the
issuance of your admission slip and
preliminary registration
STEP 4
STEP 5
PROCEED to the
payment of fees
STEP 6
STEP 2
PROCEED to the UCC/MIS
for your enrolment and
assessment of fees
PROCEED to REGISTRAR’S OFFICE for
your Certificate of Registration and submit
your admission slip, Report card & Passport
size Picture
STEP 3
PROCEED to
Accounting Office for
verification of fees.
STEP 8
STEP 9
REPORT TO CLASS ON
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HOW TO ENROL
OLD HIGH SCHOOL STUDENTS
STEP 1
REPORT to your enrolling teacher and
present your report cards for evaluation and
request for preliminary registration form
STEP 7
STEP 6
PROCEED to the REGISTRAR’S
Registration
PAY YOUR MATRICULATION
AND OTHER FEES TO THE
CASHIER’S OFFICE
STEP 2
COPY the schedule of classes of
your section and have it approved
by your enrolling teacher
STEP 3
PROCEED to the UCC/MIS for your
enrolment and assessment of fees
STEP 5
STEP 8
REPORT to Cyber Center for ID
STEP 9
PROCEED to the Registrar’s
Office and submit your
STEP 4
PROCEED to
verification of fees.
report card and
registration forms and
have your student copy
with REGISTERED
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STEP 10
REPORT TO CLASS
UNANG HAKBANG
Makipagkita sa gurong tagatal ng
kursong Bokasyonal para sa isang
panayam.
AVTP CIT Office
MGA PARAAN NG PAGPAPATALA
AVTP
IKA-ANIM NA HAKBANG
KUMUHA NG NUMERO SA
QUEUING SYSTEM
(NUMBER SYSTEM)
IKALAWANG
HAKBANG
Magtungo sa University Clinic
para sa medical and dental
exam
IKATLONG HAKBANG
Humingi ng aplikasyon sa pagpapatala
sa Gurong Tagatala at sagutin ang
impormasyong kailangan.
IKA-LIMANG HAKBANG
Magtungo sa Accounting Office
para sa pag verifica ng babayaran.
IKA-APAT NA
HAKBANG
Magtungo sa Tanggapan ng
Dekano para sa opisyal na
pagpapatala at pagkwenta
ng inyong babayaran sa
Cyber Center
IKA-PITONG HAKBANG
Magbayad ng matrikula sa kahera
IKA-WALONG HAKBANG
Magtungo sa REGISTRAR’S
OFFICE para sa sipi ng iyong
REGISTRATION
IKA-SIYAM NA HAKBANG
Magpunta sa Cyber Center
para sa inyong ID.
IKA-SAMPU
MAGBALIK SA UNANG
ARAW NG KLASE
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HOW TO ENROL
FOR TRANSFEREES
STEP 1
REPORT to the Registrar’s Office for the
submission of credentials and evaluation of
earned units.
STEP 2
If qualified for admission get
your admission slip and
evaluation sheet and proceed to
your enrolling teacher and
request for Preliminary
Registration Form1-A. Copy the
schedule of classes of your
section and have it approved by
your enrolling teacher
STEP 3
PROCEED to the UCC/MIS for Enrolment
and assessment of fees
STEP 6
STEP 5
PROCEED to the
verification of fees
STEP 4
PROCEED to
SCHOLARSHIP
CENTER (if you avail
of any)
STEP 7
PAY YOUR MATRICULATION
AND OTHER FEES TO THE
CASHIER’S OFFICE
STEP 8
PROCEED to the REGISTRAR”S
Registration and get your class cards.
STEP 9
STEP 10
REPORT TO CLASS
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Schedule of Availability of Service:
Monday to Friday (Months of December – June)
8:00 to 5:00 pm without noon break
Who may Avail of the Service
In-coming Freshman College Students
What are the Requirements:
1. Receipt of Fees
2. Certificate of Good Moral Character
3. 2pcs. 2X2 Picture
Duration:
2 weeks, 5 mins. and 20 seconds
Step
1.
2.
3.
Applicants/Clients
Present receipt of Testing fee to the
Testing Center
Service Provider
Verify the receipt with the ID
of the applicant
Fill-up CAT application form and
Check application form and
submit together with all the
all requirements submitted
requirements and wait for exam permit by applicant
Come back on the assigned date, time Verify the examination permit
and venue of examination.
and ID of the examinee
Duration of Activity
10 seconds
2 mins
Person In-charge
Dr. Melissa Belinda P. Faronilo
Head, Testing Center
Head Testing center
Fees
Form
160.00
180.00
CAT
Application
Form
10 seconds
Head Testing center
4.
Checking of the test paper.
Test papers will be checked
individually
2 mins for
each paper
5.
Return for the CAT result
after 2 weeks
Result of examination will be
posted in the bulletin board
1 min
End of Transaction
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8:00 – 5:00 pm without noon break
Who may avail of the service: Students Applying for Loan Assistance
Total Processing time of application: 3 Days and 6 Minutes
Fees: None
How to Avail the Service:
Step
No.
1
2
Applicants/Clients Step
Secure application form
Fill up loan assistance application
form and submit
3
4
Service Provider
Duration
Gives application form for
student loan assistance
- Assess application form as to
the validity of the nature
(Congressional, Academic,
Campus-based, etc.)
Process the loan
1 minute
Office if the Student Affairs, LB
104, LB Bldg. , 1st floor
5 minutes
Office if the Student Affairs, LB
104, LB Bldg. , 1st floor
3
Release of loan
days
Note: For Inquiries / Suggestions / Complains:
Please call (044) 463 – 5336 / Ms. Milagros Sumawang, Office of Student Affairs
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Location/Office
- Budget Office , AD Bldg, 1st
floor
- Accounting Office, AD,
Bldg, 1st floor
- Cashier’s Office, AD Bldg,
1st floor
8:00 – 5:00 pm without noon break
Who may avail of the service: Students Applying for Scholarship
Total Processing time of application: 5 minutes
Fees: None
How to Avail the Service:
Step
No.
1
2
Applicants/Clients
Service Provider
Step
Present:
- Verify the originality of the
Original & photocopy of
scholarship
certificate of scholarship
- Evaluate the certificate
from donor (if
- Evaluate grades
congressional) or school
- Sign assessment form &
organization (if campus
certificate of scholarship for
based scholarship)
confirmation of the availed
grades (of recent
scholarship
semester)
Leave photocopy of
Safekeeping of the scholarship
assessment form &
records
certificate of scholarship,
photocopy of grades
Duration
Location/Office
4 minutes
Office if the Student
Affairs, LB 104, LB Bldg. ,
1st floor
1 minute
Office if the Student
Affairs, LB 104, LB Bldg. ,
1st floor
Note: For Inquiries / Suggestions / Complains:
Please call (044) 463 – 5336 / Ms. Milagros Sumawang, Office of Student Affairs
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Schedules of Availability of Services: Monday to Saturday from 8:00 – 5:00 PM without noon break
Who may avail:
NEUST Enrolled Students
What are the Requirements:
NEUST Student ID
Letter
-referral letter from teacher/adviser
- endorsement letter from unit coordinator
-call letter for complained student
-or even without referral letter for walk-in counselee
Duration: no specific amount of time; depends upon situation
How to avail of the service:
Step Applicant/Client’s Step
No.
1
Present
-NEUST ID
- Letter, (if referred/indorsed
by Somebody/or called by the
Guidance Counselor)
2
- Fill up the problem checklist
and counseling report sheet.
3
Service Provider
Duration
Fees
Forms
- Check in System if enrolled
no specific amount of DSA – LB 104
- Assessment of the client’s case time;
depends
upon
thru interview.
situation
None
- Referral slip form
- Counseling Session/
re- no specific amount of DSA – LB 104
scheduling of counseling for time;
depends
upon
clients needing more attention situation
and time.
- Write Promissory note
( if required)
Log-in/sign name in the End of session
logbook and signing of excuse/
referral letter
None
Problem Checklist
form
Counseling
report form
For inquiry/suggestions/complains:
Contact No. : (044) 463-5336
Dr. Hernina Medrano
Guidance Office
(Dr. Hernina Medrano)
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Location
None
Medical Dental Unit
Admission Policies of Freshmen students during enrolment
Who may avail of the Service:
1. Any student seeking enrolment to High School Department and to any of the Colleges except for the College of Nursing , who have been
issued proof of being “qualified” for enrolment by the Admissions and Testing Center
2. Any student seeking enrolment to the College of Nursing, who have been issued proof of being “qualified” for enrolment by the
Admissions and Testing Center , after being tested negative to Hepatitis B Virus.
Duration:
21- 28 minutes for those seeking enrolment to High School Department and to any of the Colleges except for the College of Nursing
40 - 47 minutes for those seeking enrolment to the College of Nursing
How to Avail of the Services:
Please refer to the next page
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Step
Applicant/Client
1
Show to the Nurse the form from
DSA
2
Accomplishment of Form
3
Taking of measurements, Vital Signs
4
Physical Examination
a. Dental
b. Medical
5
Referral to specialist if with problems
Duration of Activity (
Under
Normal Circumstances )
Service Provided
Give color coded medical form ( coding
based
on corresponding course
Explanation of each entry in the
questionnaire
Answering all questions in the
questionnaire
by the student
Taking of Blood pressure
Recording of height and weight
Person in charge
2 min
Nurse
2 min
Nurse/ Dentist/ MD
( whoever has no client
to
attend to )
Form
Medical Form
3-5 min
3 min
2 min
Nurse
Nurse/ Dentist/ MD
( whoever has no client
to
attend to )
Dental examination and accomplishment of
dental form
Medical and physical examination
2-4 min
Dentist
Dental form
4-5 min
MD
Medical Form
Explanation of the condition to the patient
Write referral to specialist
write letter to the parents informing them
of the patient's condition
3-5 min
MD
For students seeking admission to the College of Nursing, the above procedure will be preceded by
Testing of student for Hepatitis B
surface Antigen
Fees
Hepatitis B SURFACE Antigen
determination
blood extraction
3 min
processing of blood sample
8-10 min
Hired Med tech
MD if med tech is not
available
med tech
release of results
interpretation of result
counselling if found Hep B ( + )
2 min
3 min
3- 5 min
med tech
MD
MD
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NEUST UNIVERSITY CYBER CENTER
ISSUANCE OF PRE-ASSESSMENT FEES
Schedule of Availability of service
Monday – Friday 8:00 Am To 5:00 Pm – Without Noontime Break
Who may avail of the service?
1. New and Old Students
What are the requirements?
1 Approved Schedule of Classes
Duration:
8 minutes
STEP NO.
Applicants/Clients
Service provider
1
Present
approved
schedule of classes
Pre-assessment
form
Prepare
preassessment of fees
Compute fees and
other charges
2
DURATION SERVICE
OFFICE/PERSON
RESPONSIBLE
4 min
Encoder on Duty
4 min
Encoder on Duty
END OF TRANSACTIONS
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Fees
Form
Subject to Number of
Units
Subject to Number of
Units
Student Registration
Form
Student Registration
Form
NEUST UNIVERSITY CYBER CENTER
ISSUANCE OF STUDETN IDENTIFICATION CARDS
Schedule of Availability of service
Monday – Friday 8:00 Am To 5:00 Pm – Without Noontime Break
1. New and Old Students
1 Approved Schedule of Classes duly signed by the Office of the Registrar
2 Assessment Form from Accounting Office
3 Official Receipt from Cashier’s Office
Duration:
13 minutes
STEP NO.
1
2
Applicants/Clients
Present required
documents
Fill-up form stating
name, address,
birthday, specimen
signature and picture
Service provider
Review documents
presented as
required
Process the student
identification card
indicating the
student ID Number
DURATION SERVICE
OFFICE/PERSON
RESPONSIBLE
Fees
Form
Enrollment Form
Official Receipt
3 mins
Encoder on Duty
None
Current Student
Identification Card
Encoder on Duty
10 mins
31
None
GENERAL TINIO ST. AND SUMACAB CAMPUS
ACCOUNTING OFFICE
ASSESSMENT OF STUDENT'S FEES
During Enrolment Period
Monday to Friday
8:00 AM - 5:00 PM without noon break
Who May Avail of the Service:
Students who passed the required university's admission tests
What Are the Requirements:
Fully accomplished preliminary registration and Pre-Assessment Forms
minutes
Duration: 119minutes
How To Avail of the Service:
Step
Applicant/Client
Service Provider
(Under Normal
Circumstances)
Person in Charge
Fees
Form
1
Present the duly accomplished enrolment
form for review to the assigned
accounting personnel
Received and assessed the
necessary forms
2 mins
Accounting Clerk
as
assessed
NEUST Preliminary and
Pre-Assessment Form
2
Pay to the Cashier
Process payment and issue O.R.
4 mins
Cashier
as
assessed
Accountable Form No. 51
3
Proceed to the Registrar's Office
Issuance of Certificate of
Registration (COR)
3 mins
Clerk-in-Charge
END OF TRANSACTION
32
NEUST COR
R E -AS S E S S ME NT OF S T UDE NT 'S F E E S
S c hedule of Availability of S ervic e:
D uring E nrolment P eriod
Monday to F riday
8:00 AM - 5:00 P M without noon break
Who May Avail of the S ervic e:
S tudents who has s cholars hip grants
What Are the R equirements :
F ully accomplis hed preliminary regis tration and P re-As s es s ment F orms
Duration: 14 minutes
How T o Avail of the S ervic e:
S tep
Applic ant/C lient
S ervic e P rovider
Duration of Ac tivity
(Under Normal
C irc ums tanc es )
P ers on in C harg e
F ees
F orm
1
P res ent the duly accomplis hed enrolment
form to the Head, S cholars ip C enter
R eceived and s tamped the
form
2 mins
Head, S cholarhip
C enter
2
P res ent the s igned/s tamped enrolment
form and C ertificate of S cholars hip to the
accounting office
R e-as s es s the fees of s cholars
to be paid and print the
dis counted form
5 mins
Accounting C lerk
as
as s es s ed
NE US T P reliminary and
P re-As s es s ment F orm
3
P ay to the C as hier
P roces s the payment and
is s ue O .R .
4 mins
C as hier
as
as s es s ed
Accountable F orm No. 51
4
P res ent proof of payment to the R egis trar
s ecure C ertificate of R egis tration
Is s ue the C ertificate of
R egis tration to s tudents
3 mins
C lerk-in-C harge
E ND O F T R ANS AC T IO N
33
NE US T P reliminary and
P re-As s es s ment F orm
NE US T C O R
GENERAL TINIO ST. AND SUMACAB CAMPUS
ACCOUNTING OFFICE
ISSUANCE OF MID-TERM AND FINAL EXAMINATION PERMITS
During Examinations
All students in the College and Graduate Levels
Identification Card, Official Receipt and Clearance (Finals)
Duration: 9 mins. And 30 seconds
Step
Applicant/Client
Service Provider
(Under Normal
Circumstances)
Person in Charge
Fees
Form
1
Get number before proceeding to the
Accounting Office
Issue number
30 sec.
Clerk-in-Charge
NEUST Number
System
2
Proceed to the Accounting Office and
present proof of payment
Issue the necessary permit
2 mins
Accounting Clerk
NEUST Examination
Permit
3
Pay to the Cashier
Process the payment and
issue O.R.
4 mins
Cashier
4
Present proof of payment to the Registrar
secure Certificate of Registration
Issues the Certificate of
Registration to students
3 mins
Clerk-in-Charge
END OF TRANSACTION
34
as
assessed
NEUST COR
PAYMENT OF UNPAID SCHOOL FEES
During Examination Period
Monday to Friday
All students of the university
Identification Card
Duration: 6 minutes
Step
Applicant/Client
Service Provider
(Under Normal
Circumstances)
Person in Charge
1
Present Identification Card (ID)
Received ID and check student's
ledger
2 mins
Cashier
2
Present the payment
issue Official Receipt OR)
2 mins
Cashier
3
Proceed to Accounting Office and present
OR together with Clearance (for Final
Examination only)
Check proof of payment and
issue Examination Permit
2 mins
Accounting Clerk
END OF TRANSACTION
35
Fees
Form
NEUST ID
as
assessed
NEUST Examination
Permit
During Examination Period
Monday to Friday
All students of the university
Identification Card
Duration: 8 mins.
Step
Applicant/Client
Service Provider
(Under Normal
Circumstances)
Person in Charge
1
Received ID and check student's
ledger
2 mins
Cashier
2
Present the payment
2 mins
Cashier
3
Examination only)
4 mins
Accounting Clerk
END OF TRANSACTION
36
Fees
Form
NEUST ID
as
assessed
NEUST Examination
Permit
ISSUANCE OF DOCUMENT FROM THE OFFICE OF THE CAMPUS REGISTRAR
SCHEDULE OF AVAILABILITY OF SERVICE
: Monday - Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
WHO MAY AVAIL OF THE SERVICE
: All students except newly graduates
WHAT ARE THE REQUIREMENTS
: Clearance from money and property accountability
: Official Receipt
: If the request is filed through a representative an AUTHORIZATION LETTER and / or SPECIAL POWER OF
ATTORNEY (SPA) and one (1) valid ID of the student and the representative
DURATION
: One (1) hour and 9 minutes
STEP
APPLICANTS / CLIENTS
NO.
1
Secure request form and
clearance from the Office
of Campus Registrar.
2
Fill-in all the items in the clearance
form & have it signed by the
concerned authorities / offices.
SERVICE
PROVIDER
Issue clearance form and check if the
students Form 137 is already submitted,
if not advise the student to get a request
form for the Form 137.
Sign the form if the applicant is free from
any obligation.
DURATION OF
SERVICE
OFFICE / PERSON
RESPONSIBLE
FEES
FORM
2 minutes
Clerk assigned at the
Registrar's Office
None
Clearance form and
Request for Form 137
if necessary
30 minutes
Cashier's Staff
37
Clearance Form
STEP
NO.
3
APPLICANTS /
CLIENTS
Pay the corresponding
fee at the Cashier’s
Office
SERVICE
PROVIDER
Process payment and issue
Official Receipt of Payment
(O.R.)
DURATION OF
SERVICE
2 minutes
OFFICE / PERSON
RESPONSIBLE
Cashier’s Staff
FEES
FORM
OTR – 150 / page CERTIFICATE 10.00 /
page
Order of Payment /
Clearance Form
1.
2.
3.
4.
5.
6.
7.
8.
Cert. of grades
Cert. of status
Good Moral
Honorable dismissal
Cert. of no scanner
Authentication
Permit to cross-enroll form
Cert. units earned
EVALUATION – 5.00 / each
PROSPECTUS – 5.00 / each
CHANGE OF MARTICULATION 10.00/ Subject
COMPLETION FORM 15.00/ Subject
CAV – 50.00 / each
MEDIUM – OF INSTRUCTION 50.00/ each
DIPLOMA
RE-ISSUE PRINTING FEE – Php 50.00
DIPLOMA FEE – Php 100.00
DOC. STAMP – Php 15.00
4
5
Submit the duty
accomplished clearance
form, Form 137 (If
advised to secure such)
and O.R. of payment at
the designated
Registrar’s window.
Wait for the issuance of
claim stub.
Receive / review accomplished
clearance form and forward to
the designated clerk. The clerk
will check, update and evaluate
the record of all the requirements
were complied with.
30 minutes
window.
Review accomplished clearance
form.
Schedule the release of the
request and issue the claim stub
to the student / client. (Within 10
working days from the date of
receipt, the requested record will
be available EXCEPT for newly
graduates.) Forward to the
concerned clerk the
aforementioned document and
do what is being requested.
5 minutes
window
38
Claim stub
FLOWCHART
OFFICE OF THE REGISTRAR
Secure request form
And clearance from
the Office of the
Campus Registrar.
All-in all the items in the
clearance form & have it
signed by the concerned
authorities/offices.
TABLE OF FEES
OTR/DIPLOMA (re-issue) – Php 150.00/page
CERTIFICATION – Php 10.00/ page
PERMIT TO CROSS ENROLL – Php 50.00
DOCUMENTARY STAMP – Php 15.00 each
EVALUATION/PROSPECTUS – Php 5.00 each
ADD/DROP/CHANGE – Php 10.00/ subject
COMPLETION FORM – Php 15.00/ subject
CAV – Php 50.00
Wait for the issuance of claim stub.
(If the request is filed through a
represented AUTHORIZATION
LETTER and/or SPECIAL POWER OF
ATTORNEY (SPA) & one (1) valid ID of
the student & the representative.
Submit the duly accomplished
form, Form 137
(if advised to secure such) & O.R. of
payment at the designated
Registrar’s Window.
Pay the corresponding
fee at the
Cashier’s Office
39
ENROLMENT FOR QUALIFIED FIRST YEAR HIGH SCHOOL STUDENTS
Schedule of Availability of Service
Who may avail of the service
: Elementary school graduates
What are the requirements
: Report Card / Form 137
2 x 2 ID Picture (3 copies)
NSO Birth Certificate
Matriculation Fees
Duration
: 43 minutes
STEP
PROCEDURE
NO.
1
Secure for Admission Slips from
Testing Office
Proceed to the Guidance Office for
2
interview and submit 2x2 ID picture.
SERVICE
PROVIDER
Issue and sign
Admission Slip
Interview and
receive picture; sign
admission slip
Evaluate and record medical
history of the student and sign
Admission Slip
DURATION OF
SERVICE
2 minutes
3
4
5
6
7
Report to the Campus Nurse for
Health evaluation / medical history.
Present your approved admission
slip to the enrolling teacher & secure
and accomplished enrolment form.
Present the duly accomplished
enrolment form to the assigned faculty
/ personnel for assessment of fees.
Pay your fees at the Cashier's
Office.
Present receipt of payments and
students registration form to the
Registrar's Office and secure
certificate of registration.
OFFICE / PERSON
RESPONSIBLE
Guidance Office
15 minutes
Campus Nurse
Issue enrolment forms
5 minutes
Assigned Enrolling
Teacher
Assess Fees
3 minutes
Issue Official Receipt
5 minutes
Faculty / Personnel
Assigned
Cashier's Office
3 minutes
Registrar's Office
40
FORM
None
Admission
Slip
Testing Office
10 minutes
END OF TRANSACTION
FEES
Registration
Forms
As
Assessed
ENROLMENT FOR OLD HIGH SCHOOL STUDENTS
: Old High School students
: Report Card / Form 138
Clearance
Duration
: 18 minutes
STEP
NO.
1
2
3
4
5
PROCEDURE
Present your Report Card (Form 138)
and clearance for the previous S.Y.
to the enrolling teacher and secure
enrolment registration form for you
to accomplished.
registration form to the enrolling
teacher for approval.
Present the approved registration
form to the assigned personnel for
the assessment of fees.
Office.
Registrar's Office.
SERVICE
PROVIDER
DURATION OF
SERVICE
OFFICE / PERSON
RESPONSIBLE
FEES
FORM
Examine card and
Issue enrolment /
registration form
5 minutes
Assigned Enrolling
Teacher
None
Registration
Form
Approved Enrolment
Form
2 minutes
Assigned Enrolling
Teacher
None
Assess Fees
3 minutes
Assigned Personnel
None
Issue Official
Receipt
5 minutes
Cashier's Office
As
Assessed
Approve Enrolment
3 minutes
Registrar's Office
None
END OF TRANSACTION
41
ENROLMENT FOR QUALIFIED FIRST YEAR COLLEGE STUDENTS
: Incoming First Year College Students (High School Graduates)
: Report Card (High School Card)
2 x 2 ID Picture (3 Copies)
NSO Birth Certificate
Matriculation Fees
Duration
: 43 minutes
STEP
PROCEDURE
SERVICE
DURATION OF
NO.
PROVIDER
SERVICE
1
Secure for Admission Slips
Issuance and
2 minutes
from Testing Office
Sign Admission Slip
2
Proceed to the Guidance Office
Interview and receive picture;
10 minutes
for interview and submit 2x2 ID picture
Sign admission slip
3
Health evaluation / medical history.
history of the student and
15 minutes
Sign admission slip.
Present your approved admission slip
4
to the enrolling teacher and secure
5 minutes
and accomplished enrolment form.
5
enrolment form to the assigned faculty
Assess Fees
3 minutes
/ personnel for assessment of fees.
6
Issue Official
5 minutes
Office.
Receipt
Issue Certificate of
3 minutes
7
Registrar's Office and secure certificate
Registration
of registration.
END OF TRANSACTION
42
OFFICE / PERSON
RESPONSIBLE
FEES
Admission
Slip
Testing Office
Guidance Office
Campus Nurse
Assigned Enrolling
Teacher
Cashier's Office
Cashier's Office
Registrar's Office
FORM
As
Assessed
ENROLMENT FOR OLD COLLEGE STUDENTS
: Old College Students
: Certificate of Registration
Clearance
Duration
: 17 minutes
STEP
NO.
1
2
3
4
5
6
PROCEDURE
SERVICE
PROVIDER
DURATION OF
SERVICE
OFFICE / PERSON
RESPONSIBLE
Present your clearance for the
previous semester to the enrolling
Issue preliminary
2 minutes
Assigned Enrolling Teacher
teacher. Secure and accomplished
Form
preliminary registration.
Approved
preliminary registration form to the
Preliminary form
enrolling teacher for approval, secure
and issue
2 minutes
and accomplished registration form.
registration form
Approved
registration form to the
registration form
2 minutes
enrolling teacher for approval.
from the assigned personnel for the
Assess Fees
3 minutes
Assigned Faculty or
assessment of fees.
Personnel
Issue Official
5 minutes
Cashier's Office
Office.
Receipt
Received approved
registration forms
and issue certificate
3 minutes
Registrar's Office
of registration
END OF TRANSACTION
43
FEES
FORM
None
Preliminary
Forms
Registration
Forms
As
Assessed
ENROLMENT OF OLD GRADUATE SCHOOL STUDENTS
: Old Graduate School Students
Duration
: 28 minutes
STEP
PROCEDURE
NO.
1
Report to the Dean's Office for
evaluation. Secure and accomplish
preliminary form I-A.
2
Proceed to the secretary of Graduate
School for pre-assessment of fees.
3
Pay your fees at the Cashier's Office
4
Presnt receipt of payments and
Certificate Of Registration (COR)
SERVICE
PROVIDER
Issue preliminary
form.
DURATION OF
SERVICE
OFFICE / PERSON
RESPONSIBLE
FEES
FORM
10 minutes
Dean of Graduate School
None
Preliminary
form.
Issue assessment
form.
10 minutes
None
5 minutes
Dean / Secretary of
Graduate School
Cashier's Staff
3 minutes
Registrar's Staff
Received approved
registration forms and
issue Certificate of
Registration.
44
As
Assessed
None
Assessment
Form
Official
Receipt
Certificate of
Registration
ENROLMENT OF NEW GRADUATE SCHOOL STUDENTS
:
: Original Transcript of Records (OTR)
2 x 2 ID Picture (3 copies)
Matriculation Fees
Duration
: 38 minutes
STEP
PROCEDURE
NO.
1
Report to the Dean's Office for
evaluation and interview Secure
and accomlish preliminary form I-A.
2
Health Evaluation / Medical History.
SERVICE
PROVIDER
Interview and receive
picture; issue
preliminary form
Evaluate and record
medical history of the
student.
DURATION OF
SERVICE
OFFICE / PERSON
RESPONSIBLE
FEES
FORM
10 minutes
Dean of Graduate School
None
Preliminary
form.
15 minutes
Campus Nurse
None
Assess Fees
4 minutes
Accounting Staff
None
Assessment
Form
Issue Official
Receipt
5 minutes
Cashier's Staff
As
Assessed
Official
Receipt
Issue Certificate of
Registration
4 minutes
Registrar's Staff
None
Certificate of
Registration
3
4
5
enrolment form to the assigned
faculty / personnel for assessment
of fees.
Pay your fees at the Cashier's Office
Present Official Receipt (OR) of
payments and students registration
form to the Registrar's Office and
secure certificate of registration.
45
SAN ISIDRO CAMPUS
SERVICE PROVIDER:
GUIDANCE AND COUNSELING OFFICE
ENROLMENT/REGISTRATION OF NEW STUDENTS
(For new students only)
Schedule of availability of service:
During the enrolment period
Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break.
New students seeking enrolment/registration.
Admission slip from the Office of the Campus Registrar.
Duration:
9 minutes
Step
Applicant/Client
Service Provider
Duration of
Activity
Person In-Charge
Fees
Form
1
Submit admission slip to the guidance
counselor.
Receive admission slip and
verified if applicant is qualified
for enrolment.
2 minutes
Guidance
Counselor
None
Admission Slip
2
Be prepared to answer the questions
of the guidance counselor intelligently
and logically.
Evaluate the readiness of the
applicant to study along the
emotional,
physical,
and
mental aspects.
5 minutes
Guidance
Counselor
None
Admission Slip
3
Request the guidance counselor to
return the approved admission slip.
Approve and returne the
applicant’s admission slip, if
student is ready to study.
2 minutes
Guidance
Counselor
None
Admission Slip
4
Proceed to the campus clinic for
medical check-up.
END OF TRANSACTION
46
SAN ISIDRO CAMPUS
SERVICE PROVIDER:
CAMPUS CLINIC
MEDICAL CHECK-UP OF NEW STUDENTS/ENROLLEES
From Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break.
New students seeking enrolment/registration.
Admission slip from the Office of the Campus Registrar
Duly approved by the guidance counselor.
Duration:
9 minutes
Step
Applicant/Client
Service Provider
Duration of
Activity
Person In-Charge
Fees
Form
1
Present admission slip approved by
the guidance counselor to the campus
nurse/medical staff.
Receive admission slip and
verify if applicant is qualified for
enrolment.
2 minutes
Campus Nurse
None
Admission slip
2
Undergo basic medical check-up to
be administered by the campus nurse
or medical staff.
Conduct medical check-up to
the applicant.
Note down
adverse observations if there is
any.
5 minutes
Campus Nurse
None
Admission slip
3
Request the campus nurse to return
the approved admission slip and
proceed to the Office of the Campus
Registrar.
Approve and returne the
applicant’s admission slip if
found physically and mentally
healthy to study.
2 minutes
Campus Nurse
None
Admission slip
END OF TRANSACTION
47
SAN ISIDRO CAMPUS
SERVICE PROVIDER: ACCOUNTING OFFICE
ASSESSMENT/PAYMENT OF STUDENTS’ FEES
Schedule of availability of service: During the enrolment period
Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break
All students who have qualified for enrolment.
Duly accomplished and approved Preliminary Registration Form 1-a; Student Clearance (for old students)
(Cashier’s, registrar’s and student’s copy of the form)
Duration:
9 minutes
Step
Applicant/Client
Service Provided
Duration of
Activity
Person In-Charge
Fees
1
Present the duly accomplished and
approved certificate of registration for
evaluation and assessment of fees by
the assigned accounting personnel.
Receive duly accomplished
Preliminary Reg. Form 1-A,
and assess fees for payment.
2 minutes
Accounting Clerk
As assessed
NEUST PreRegistration
Assessment Form
2
Pay required fees to the cashier or his/
her duly authorized representative.
Receive payment & issue
official receipt (Form 51). File
cashier’s copy of COR.
4 minutes
Cashier or his/her
duly authorized
representative
As assessed
Accountable Form
No. 51
3
Receive O.R. and Request return of
registrar’s and student’s copy of Preregistration/ Assessment Form and
proceed to the Office of the Campus
Registrar.
Return
student’s
and
registrar’s copy of the PreRegistration/
Assessment
Form to the client/ applicant.
3 minutes
Clerk In-Charge
None
NEUST COR
(Registrar’s and
Student’s Copy)
END OF TRANSACTION
48
Form
SAN ISIDRO CAMPUS
SERVICE PROVIDER: ACCOUNTING OFFICE
RE-ASSESSMENT/PAYMENT OF STUDENTS’ FEES
(FOR THOSE SEEKING SCHOLARSHIP GRANTS/BENEFITS)
During the enrolment period
Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break
All students seeking scholarship grants/benefits.
Duly accomplished and approved Pre-Registration/ Assessment Form.
Supporting documents for scholarship.
Approved application for scholarship.
Duration:
12 minutes
Applicant/Client
Service Provider
1
Present the duly accomplished and
approved certificate of registration to
the assigned accounting personnel.
Receive duly accomplish and
approve Pre-registration form.
Verified if applicant is entitled
to scholarship grant/ benefit.
Re-assess tuition and other
fees.
5 minutes
Accounting clerk
As assessed
2
Pay required fees to the cashier or his/
her duly authorized representative.
official receipt (Form 51). File
cashier’s copy of COR.
4 minutes
Cashier or his/her
duly authorized
representative.
As assessed
Accountable Form
No. 51.
Request return of registrar’s and
student’s copy of Re-assessed Reg.
Form and proceed to the Office of the
Campus Registrar.
Return the registrar’s and
student’s copy of the Reissued Reg. Form to the
client/applicant.
3 minutes
None
NEUST COR
(Registrar’s and
Student’s copy)
Step
3
Duration of
Activity
END OF TRANSACTION
49
Person In-Charge
Clerk In-Charge
in the Acctg.
Office
Fees
Form
NEUST
Preassessed
Reg.
Form
and
supporting
documents for scholarship.
SAN ISIDRO CAMPUS
SERVICE PROVIDER:
ACCOUNTING OFFICE
ISSUANCE OF EXAMINATION PERMITS
(During the mid-term and final examinations for college and graduate students and
Quarterly periodic examinations for high school students).
During examination periods
Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break.
All students who will take periodic examinations.
(High school, college and graduate students).
Identification card, previous receipts, and clearance (for the final examinations).
Duration:
10 minutes
Duration
of Activity
Person In-Charge
Fees
Form
official receipt (Form 51).
Record payment made on
student’s assessment card.
6 minutes
Cashier or his/her
duly authorized
representative
50% of total
fees for the
mid-term and
full payment
for the final
Accountable Form
No. 51
Issued the appropriate examination permit.
4 minutes
None
Mid-term or final
examination permit
Step
Applicant/Client
Service Provider
1
For student with unpaid balance
Pay the required fees to the cashier or
his/her duly authorized representative.
(At least 50% of total fees for the midterm and full payment for the final)
Ask for present O.R.; I.D. and
clearance and request the issuance of
examination permit from the receiving
officer.
2
END OF TRANSACTION
50
Clerk In-Charge
In the Acctg.
Office
SAN ISIDRO CAMPUS
Monday to Friday 8:00 AM - 4:00 PM without noon break
Who May Avail of the Service: All students of the university
What Are the Requirements: Identification Card and Assessment Form
Duration:
10 minutes
Step
Applicant/Client
(Under Normal
Circumstances)
Service Provider
Person in Charge
1
Present the Assessment Form and
Identification Card
Received and review if the
asssessment form is properly
signed/assessed
2 mins
Cashier
2
Payment of Fees
Check the money, process the
payment and issue the official
receipt
5 mins
Cashier
3
Proceed to the Registrar's Office for the
Certificate of Registration (COR)
END OF TRANSACTION
51
Fees
as
assessed
Form
NEUST Assessment Form
and Identification Card
SAN ISIDRO CAMPUS
SERVICE PROVIDER : CASHIERS OFFICE
Schedule of Availability of Service: During Enrolment and Examination Period
Monday to Friday 8:00 AM - 4:00 PM without noon break
Who May Avail of the Service: All students of the university
What Are the Requirements: Identification Card and Assessment Form
Duration:
7 minutes
Step
Applicant/Client
(Under Normal
Circumstances)
Service Provider
Person in Charge
1
Receive ID and check student's
ledger
2 mins
Cashier
2
Payment of Unpaid fees / Balance
3 mins
Cashier
3
Examination only)
2 mins
Accounting Clerk
END OF TRANSACTION
52
Fees
Form
NEUST ID
as
assessed
NEUST Examination
Permit
SAN ISIDRO CAMPUS
NEUST-COLLEGE ADMISSION TEST
SERVICE PROVIDER : REGISTRAR'S
OFFICE
SCHEDULE OF AVAILABILITY OF
SERVICE
: Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime
Break
All High School Graduates
1. Photo Copy of Report Card
2. Certification of Good Moral Character
3. 2x2 ID pictures (2 copies)
4. Entrance Exam Fee
DURATION
25 minutes
STEP
NO.
APPLICANTS/CLIENTS
SERVICE PROVIDER
DURATION OF
SERVICE
1
Present receipt of Testing fee to the
Testing Center
Verify the receipt with the ID of the applicant
10 seconds
2
3
Fill-up CAT application form and
submit together with all the
requirements and wait for exam
permit.
Come back on the assigned date,
time
and venue of examination.
4
Checking of the test paper.
5
Return for the CAT result after 2
weeks.
Check application form and all requirements
submitted by applicant
Verify the examination permit and ID of the
examinee
Test papers will be checked individually in
the Main Campus
Result of examination will be posted in the
Bulletin board.
2 minutes
10 seconds
2 minutes for
each paper
1 minute
END OF TRANSACTION
53
OFFICE/PERSON
RESPONSIBLE
Mrs. Adela M. De Leon
Registrar, San Isidro
Campus
Campus
Campus
Dr. Melissa Belinda P.
Faronilo
Dr. Melissa Belinda P.
Faronilo
FEES
FORM
160
CAT
Application
Form
SAN ISIDRO CAMPUS
SERVICE PROVIDER : REGISTRAR'S OFFICE
SERVICE
: Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
: Official Receipt
: If the request is filed through a representative an AUTHORIZATION LETTER and/ or SPECIAL POWER OF
ATTORNEY (SPA) ; and one (1) valid ID of the student and the representative
DURATION
:One (hour) and 12 minutes
APPLICANTS/CLIENTS
SERVICE PROVIDER
DURATION
OF
SERVICE
OFFICE/PERSON
RESPONSIBLE
FEES
FORM
1
Secure request form and clearance
from the Office of the Campus
Registrar
Issue clearance form and
check if the students Form
137 is already submitted, if
not advise the student to
get a request form for Form
137
2 minutes
Clerk assigned at
the Registrar's
Office
None
Clearance form and
Request for Form 137 if
necessary
2
Fill-in all the items in the clearance
form & have it signed by the
concerned authorities/offices.
Sign the form if the
applicant is free from any
obligation
30 minutes
Cashier's Staff
STEP
NO.
54
Clearance Form
SAN ISIDRO CAMPUS
SERVICE
: Official Receipt
DURATION
STEP
NO.
3
APPLICANTS/CLIENTS
Pay the corresponding fee at the
Cashier's Office
SERVICE PROVIDER
DURATION
OF
SERVICE
OFFICE/PERSON
RESPONSIBLE
Process payment and issue
Official Receipt of payment
(OR)
5 minutes
Cashier's Staff
FEES
FORM
OTR - 50.00/page
Order of Payment/
CERTIFICATION 10.00/page
1.cert. of grades
2.cert. of status
3. good moral
4. honorable dismissal
5. cert. of no scanner
6. authentication
7. permit to cross-enroll form
8. cert. units earned
EVALUATION - 5.00/each
PROSPECTUS - 5.00/each
CHANGE OF MATRICULATION 10.00/subject
COMPLETION FORM 15.00/subject
CAV - 50.00/EACH
DIPLOMA : First Issue - 50.00/each
Re-Issuance 100.00/each
55
Clearance Form
SAN ISIDRO CAMPUS
SERVICE
: Official Receipt
DURATION
STEP
NO.
4
5
APPLICANTS/CLIENTS
SERVICE PROVIDER
DURATION
OF
SERVICE
Submit the duly accomplished
clearance form, Form 137 (if
advised to secure such) and OR of
payment at the designated
Registrar’s window.
Receive/review accomplished clearance
form and forward to the designated
clerk. The clerk will check, update and
evaluate the record of the student if all
the requirements were complied with.
30 minutes
Clerk assigned at
the window
Wait for the issuance of claim stub.
Review accomplished clearance form.
Schedule the releases of the request
and issue the claim stub to the
student/client.(Within 10 working days
from the date of receipt, the requested
record will be available EXCEPT for
prospective graduates.) Forward to the
concerned clerk the aforementioned
document and do what is being
requested.
5 minutes
Clerk assigned at
the window
END OF TRANSACTION
56
OFFICE/PERSON
RESPONSIBLE
FEES
FORM
Claim Stub
SAN ISIDRO CAMPUS
ENROLMENT FOR QUALIFIED FIRST YEAR COLLEGE STUDENTS
SERVICE
:Incoming First Year College Students (High School Graduates)
:Report Card (High School Card)
:2 x 2 ID Picture (3 Copies)
:NSO Birth Certificate
Matriculation Fees
DURATION
STEP
NO.
1
2
3
4
6
7
8
APPLICANTS/CLIENTS
Secure admission slips from
Testing Office
interview and submit 2 x 2 ID
picture.
Health evaluation/medical history.
slip to the enrolling teacher &
secure an accomplished
preliminary form
enrolment form to the assigned
faculty/personnel for assessment of
fees.
Office.
students Preliminary forms form to
the Registrar's Office and secure
C.O.R.
DURATION
OF
SERVICE
OFFICE/PERSON
RESPONSIBLE
5 minutes
Testing Office
Interview and receive picture; Sign admission slip
10 minutes
Guidance Office
Evaluate and record medical history of the student and
sign admission slip.
15 minutes
Campus Nurse
Issue preliminary form
5 minutes
Assigned
Enrolling Teacher
Assess Fees
5 minutes
Cashier's Office
10 minutes
Cashier's Office
10 minutes
Registrar's Office
SERVICE PROVIDER
Issue and sign admission slip
Receive approved preliminary forms and issue C.O.R.
END OF TRANSACTION
57
FEES
FORM
Admission Slip
Preliminary Form
As Assessed
Student's Copy and
C.O.R.
SAN ISIDRO CAMPUS
ENROLMENT FOR OLD COLLEGE STUDENTS
SERVICE
Old College Students
1. Class cards
2. Clearance
DURATION
STEP
NO.
1
2
3
4
37 minutes
APPLICANTS/CLIENTS
Present your clearance for the
previous semester to the enrolling
teacher. Secure and accomplished
preliminary registration forms.
preliminary registration forms to the
registration forms to the enrolling
teacher for approval.
Present the PreRegistered/Assessment forms to the
assigned personnel for the
assessment of fees.
5
Pay your fees at the Cashier's office.
6
Present receipt of payments &
students registration forms to the
Certificate of Registration
SERVICE PROVIDER
DURATION
OF
SERVICE
OFFICE/PERSON
RESPONSIBLE
FEES
FORM
Issue preliminary form
5 minutes
Assigned Enrolling
Teacher
None
Preliminary forms
Approved preliminary form
5 minutes
Assigned Enrolling
Teachers
Preliminary forms
Approved registration forms
2 minutes
Assigned Enrolling
Teacher
Preliminary Forms
Assess Fees
5 minutes
Assigned Faculty
or Personnel
Pre-Registered Form/
Assessment Form
10 minutes
Cashier's Office
10 minutes
Registrar's Office
Received approved Preliminary
forms and issue C.O.R.
END OF TRANSACTION
58
As Assessed
Official Receipts
Student's Copy and
SAN ISIDRO CAMPUS
ENROLMENT FOR QUALIFIED FIRST YEAR HIGH SCHOOL STUDENTS
SCHEDULE OF AVAILABILITY OF SERVICE
Elementary School Graduates
1. Report Card/Form 137
2. 2x2 ID pictures (3 copies)
3. NSO Birth Certificate
4. Matriculation Fees
DURATION
58 minutes
STEP
NO.
APPLICANTS/CLIENTS
SERVICE PROVIDER
DURATION
OF
SERVICE
OFFICE/PERSON
RESPONSIBLE
1
Secure admission slips from Testing
Office
Issuance and sign admission slip
5 minutes
Testing Office
Admission Slip
2
interview and submit 2 x 2 ID picture.
Interview and receive picture;
Sign admission slip.
10 minutes
Guidance Office
Clearance Form
3
Health evaluation/medical history.
15 minutes
Campus Nurse
4
slip to the enrolling teacher & secure
an accomplished enrolment form.
10 minutes
Assigned Enrolling
Teacher
Enrolment Forms
Assess fees
5 minutes
Faculty / Personnel
Assigned
Enrolment Forms
Issue Official Receipt (O.R.)
10 minutes
Cashier's Office
3 minutes
Registrar's Office
5
6
7
enrolment forms to the assigned
faculty/personnel for assessment of
fees.
Office.
students enrolment forms to the
history of the student and sign
admission slip.
Receive approve registration
forms and issue certificate of
registration.
END OF TRANSACTION
59
FEES
FORM
As Assessed
SAN ISIDRO CAMPUS
ENROLMENT FOR QUALIFIED OLD HIGH SCHOOL STUDENTS
SERVICE
Old High School Students
1. Report Card/Form 138
2. Clearance
DURATION
25 minutes
SERVICE PROVIDER
DURATION
OF
SERVICE
OFFICE/PERSON
RESPONSIBLE
FEES
FORM
1
Present your Report Card (Form
138) and clearance for the previous
S.Y. to the enrolling teacher and
secure enrolment registration forms
for you to accomplish.
Examine card and issue
enrolment / registration forms
5 minutes
Assigned Enrolling
Teacher
None
Enrolment Forms
2
enrolment registration forms to the
Approve Enrolment forms
2 minutes
Assigned Enrolling
Teacher
None
Enrolment Forms
form to the assigned personnel for
the assessment of fees.
Assess Fees
5 minutes
Assigned
Personnel
None
Enrolment Forms
10 minutes
Cashier's Office
As Assessed
Enrolment Forms
3 minutes
Registrar's Office
STEP
NO.
3
APPLICANTS/CLIENTS
4
Office.
5
students registration forms to the
Receive approve registration
forms and issue certificate of
registration.
END OF TRANSACTION
60
SAN ISIDRO CAMPUS
RE-ASSESSMENT OF SCHOLARS OLD AND NEW STUDENTS IN THE COLLEGE LEVEL
SERVICE
All College Students
1. Report Card/Certification of Grades
2. Certificate of Scholarship from sponsors
DURATION
30 minutes
STEP
NO.
APPLICANTS/CLIENTS
SERVICE PROVIDER
DURATION
OF
SERVICE
Certification of scholarship
10 minutes
Prof. Rita C.
Cajucom
OFFICE/PERSON
RESPONSIBLE
1
enrollment and assessment forms
and certificate of scholarship.
Submit all the requirements for
Scholarship testing center.
2
Present the signed enrollment forms
and certificate of scholarship to the
accounting office- for reassessment
of the scholarship.
Assess Fees
10 minutes
Cahier's Office
Pay your fees at the cashier's office.
10 minutes
Cahier's Office
3
END OF TRANSACTION
61
FEES
FORM
None
Certification of Scholarship
Enrolment Forms
As Assessed
APPLICATION FOR COLLEGE ADMISSION TEST (GABALDON CAMPUS)
8:00am – 5:00pm No Noontime Break
Monday-Friday
High School Graduates from different high schools.
What are the requirements:
1. 4 pcs. 2x2 picture
2. Xerox copy of High School Report Card (Form 138)
Duration:
9 minutes
Step
Applicant/Client
Service Provider
Duration of
Activity
(Under Normal
Circumstances)
3 minutes
1
Pay CAT Fee
Receives payment and issues Official
Receipt (OR)
2
Pass filled application
form
Process Application form and issue test
permit for examination
3 minutes
3
Take College Admission
Test as scheduled.
Get CAT result
Administer Examination
1 hour
Issue CAT Result
3 minutes
4
END OF TRANSACTION
62
Person in
Charge
Fees
Cashier (Mrs.
JV Cunanan)
160.00
Head Testing
(Mrs. AM
Elegado)
Faculty Proctor
Head, Testing
(Mrs. AM
Elegado)
Form
CAT
Application
Form
ASSESSMENT OF SCHOOL FEES (GABALDON CAMPUS)
Monday-Friday
Students
Assessment Form
Duration:
10 minutes
Step
1
2
Applicant/Client
Bring Certificate of Registration
to the Accounting Office for
Assessment of School Fees
Bring Assessment Form to the
Cashier for Payment
Service Provider
Duration of
Activity
(Under Normal
Circumstances)
5 minutes
Assess School Fees
Issues Official Receipt and
Receives Payment
5 minutes
END OF TRANSACTION
63
Person in Charge
Fees
Accounting (Mrs.
AG Subido)
Cashier (Mrs. JV
Cunanan)
Form
Assessment
Form
School
Fees
Assessment
Form
RECEIVING PAYMENTS AND ISSUANCE OF OFFICIAL RECEIPT (GABALDON CAMPUS)
Monday-Friday
Students
Assessment Form
Duration:
7 minutes
Step
1
2
Applicant/Client
Service Provider
Bring assessment form to the
Cashier for payment of Fees
Return the Assessment form to
the Accounting Office
Issues Official Receipt and receives
payment
Accept and keep the Assessment
form
Duration of
Activity
(Under Normal
Circumstances)
5 minutes
2 minutes
END OF TRANSACTION
64
Person in Charge
Cashier (Mrs. JV
Cunanan)
Accounting (Mrs.
AG Subido)
Fees
School
Fees
Form
Assessment
Form
Assessment
Form
ENROLMENT OF COLLEGE STUDENTS (2ND SEMESTER) (GABALDON CAMPUS)
Monday-Friday
Old Students
Class Cards with grades (Ist Semester)
Duration:
25 minutes
Step
Applicant/Client
1
Present Class Cards with
grades
Fill up Preliminary
Registration Form (see
bulletin board for schedule of
classes)
Fill up Certification of
Registration
Proceed to Accounting
Office for Assessment of
Fees
Bring Assessment Form to
the Cashier for Payment of
Fees
Return to the Registrar and
present Certification of
Registration
2
3
4
5
6
Service Provider
(Under Normal
Circumstances)
3 minutes
Issue Preliminary Registration Form
Person in Charge
Fees
Enrolling
Instructor
Enrolling
Instructor
Form
Preliminary
Registration Form
Certification of
Registration Form
Check Preliminary Registration Form and
Issued Certification of Registration
5 minutes
Check and sign the Certification of
Registration
Process Registration form and assess
School Fees
3 minutes
Receives payment and issues Official
Receipt (OR)
5 minutes
Cashier (Mrs. JV
Cunanan)
Assessment
Form
Issues Class Cards and Student’s Copy
of Registration
4 minutes
Registrar’s Office
(Mrs. RD
Peralta/SG
Alvarez)
Certification of
Registration
5 minutes
END OF TRANSACTION
65
Enrolling
Instructor
Accounting (Mrs.
AG Subido)
School
Fees
Assessment
Form
ENROLMENT OF FRESHMEN HIGH SCHOOL STUDENTS (GABALDON CAMPUS)
Monday-Friday 8:00am – 5:00pm No Noontime Break
Who may avail of the Service: Elementary Graduates from different elementary schools
2. Original copy of Report Card (Form 138)
Duration:
5 minutes
Step
1
2
3
4
5
6
Applicant/Client
Get Admission Test Result
and present for
Medical/Physical
Examination
Present Admission Form
duly signed by the school
nurse and other
requirements.
Fill up Registration Form
Bring duly accomplished
Registration Form to the
Assessment of School Fees
Bring Assessment Form to
the Cashier’s Office for
Payment of Fees
Return the Registration Form
to the Registrar’s Office
Service Provider
Examine the health condition of the
applicant and sign the admission slip.
(Under Normal
Circumstances)
10 minutes
Person in Charge
Medical Form
Registration
Form
3 minutes
Registrar’s Office (Mrs.
RD Peralta/Mrs. SG
Alvarez)
Receive Registration Form and assess
school Fees
5 minutes
Accounting (Mrs. AG
Subido)
Issues Official Receipt and Receive
Payment
3 minutes
Cashier (mrs. JC
Cunanan)
Accept the Registration form and
stamped “Enrolled”
3 minutes
RD Peralta/Mrs. SG
Alvarez)
66
Form
Nurse (mrs. LC
Manabat)
Issue Registration Form
END OF TRANSACTION
Fees
School
Fees
Registration
Form
ENROLMENT OF FRESHMEN COLLEGE STUDENTS (Ist Semester) (GABALDON CAMPUS)
Monday-Friday
High School Graduates who have taken and passed the CAT
2. Original Copy of Form 138/High School Report Card
3. Certification of Good Moral Character
Duration:
35 minutes
Step
1
2
3
4
5
5
6
Applicant/Client
Service Provider
Get CAT Result and present for
Medical/Physical Examination
Present Admission Form duly
signed by the school nurse and
other requirements
Fill up Preliminary Registration
Form (see bulletin board for
schedule of classes)
Fill up Certification of
Registration
Examine the health condition of the applicant
and sign at the admission slip afterwards.
Issue preliminary registration form
for Assessment of Fees
Bring Assessment Form to the
Cashier for Payment of Fees
Return to the Registrar and
Present Certificate of
Registration
(Under Normal
Circumstances)
10 minutes
3 minutes
Check Preliminary Registration Form and
Issue Certification of Registration
5 minutes
Check and sign the Certification of
Registration
3 minutes
Process Registration form and Assess School
Fees
Receives payment and issues Official Receipt
(OR)
Issues Class Cards and Student’s Copy of
Registration
5 minutes
5 minutes
4 minutes
END OF TRANSACTION
67
Person in Charge
Fees
Form
Nurse (Mrs. LC Manabat)
Medical Form
RD Peralta/Mrs. SG
Alvarez)
RD Peralta/Mrs. SG
Alvarez)
RD Peralta/Mrs. SG
Alvarez)
Accounting (Mrs. AG
Subido)
Cashier (Mrs JV
Cunanan)
RD Peralta/Mrs. SG
Alvarez)
Preliminary
Registration
Form
Certification of
Registration)
School
Fees
Assessment
Form
Assessment
Form
Certification of
Registration
ISSUANCE OF OFFICIAL TRANSCRIPT OF RECORDS (GABALDON CAMPUS)
Monday-Friday
Students
Clearance
Duration:
45 minutes
Step
Applicant/Client
1
Secure Clearance
2
For Signature of the following:
1. Director, Acad. Affairs
2. Adviser
3. Budget Officer
4. Cashier
5. Librarian
Present duly signed clearance to
the Registrar’s Office
3
4
Pay OTR Fee
4
Claim Official Transcript of Records
Service Provider
(Under Normal
Circumstances)
2 minutes
Issue clearance
Person in Charge
(Mrs. RD Peralta/Mrs.
SG Alvarez)
Signatories
Encode OTR
Check OTR
Print OTR
Issues Official Receipt and Receive
Payment
25 minutes
10 minutes
2 minutes
3 minutes
SG Alvarez)
Cashier (Mrs. JV
Cunanan)
Issue OTR
3 minutes
SG Alvarez)
END OF TRANSACTION
68
Fees
Form
Student
Clearance
50.00/page
MAIN CAMPUS LIBRARY
NAME OF OFFICE
SECTION
Type of Service
Schedule of Availability
Of Service
Who may avail of
The Services
-------------------------------------------------
LIBRARY/ Main
Reference Section
Readers Services/ Library instruction
----------------
Monday to Friday 8:00 am to 5:00 pm no noon break
-----------------
All bonafide students of NEUST University officials, all faculty and staff, members of other
Education Institution, Scholars visiting the University and Alumni of NEUST.
What are the Requirements ---------------For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Cards, for the members of other Education institution endorsement letter from their
librarian together with their School Identification Card, For other visiting users and alumni members
Valid Identification Card.
Step
1. Write name at the logbook upon entrance to the
Library
Library User / Client
Bonafide students of
NEUST
Services Provided
Assistance to reference query.
Assistance in borrowing of books and
other Library materials
Users from
neighboring Schools
and other education
institution
other Library materials.
School Officials,
faculty and staff of
NEUST
Other visiting users,
alumni of NEUST.
2.Present Borrowers Card to the assigned librarian
Library.
2. Present endorsement letter from their School
heads or from librarian to the assigned staff.
Write name at the logbook upon entrance to the
Library.
Response Time
8:00 am to 5:00 pm
Person Responsible
Mrs. Gloria F. Felipe
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
Present valid Identification card to the assigned staff.
Library.
Present valid Identification card to the assigned
staff.
END OF TRANSACTION
69
8:00 am to 5:00 pm
No Noon Break
NAME OF OFFICE
----------------SECTION
----------------Type of Service
---------------Schedule of Availability
Of Service
---------------Who may Avail of
The Services
------------------
LIBRARY/ Main
Filipiñana Section
Readers Services
Monday to Friday 8:00 am to 5:00 pm No noon break
All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution, Scholars visiting the University and alumni of NEUST.
School Identification Card, for the members of other Education institution endorsement letter from their
Librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card
.
Step
Library.
NEUST
2. Present Borrowers Card to the assigned staff.
Library.
2. Present endorsement letter t from their School
heads or from the librarian to the assigned staff.
1.Write name at the logbook upon entrance to the
Library
2. Present valid Identification card to the assigned
staff.
Library
Services Provided
Assistance to library users in searching
for books that deals with Filipiniana .
Users from neighboring Assistance in searching of books that
deals with Filipiniana
Schools and other
education institution.
School Officials,
NEUST
Assistance in searching of books that
deals with Filipiniana.
other Library material
alumni of NEUST
Response Time
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
staff.
END OF TRANSACTIONS
70
Person Responsible
NAME OF OFFICE
----------------SECTION
Of Service
The Services
------------------
LIBRARY/ Main
Reserve Section
Readers Services
All bonafide students of NEUST, University officials, all faculty and staff ,members of other
.
Step
Library.
NEUST
Services Provided
Assistance in borrowing
of books and other
Library materials.
Library
2. Present endorsement letter to from their School
Library.
staff.
Library.
staff.
Response Time
8:00 am to 5:00 pm
Person Responsible
No Noon Break
8:00 am to 5:00 pm
Assistance in searching of needed
information in the circulation section
No Noon Break
School Officials,
NEUST
other Library material.
8:00 am to 5:00 pm
No Noon Break
alumni of NEUST.
8:00 am to 5:00 pm
Users from neighboring
Schools and other
END OF TRANSACTION
71
No Noon Break
NAME OF OFFICE
----------------SECTION
Of Service
The Services
------------------
LIBRARY/ Main
Circulation Section
Readers Services
.
Step
Library
NEUST
Services Provided
Response Time
Schools and other
Assistance in searching of needed
information in the reserve section
8:00 am to 5:00 pm
School Officials, faculty
and staff of NEUST
other Library material.
8:00 am to 5:00 pm
alumni of NEUST
8:00 am to 5:00 pm
8:00 am to 5:00 pm
Person Responsible
No Noon Break
Library
2. Present endorsement letter from their School heads
to the assigned staff.
Library
Library.
END OF TRANSACTION
72
No Noon Break
No Noon Break
No Noon Break
NAME OF OFFICE
----------------SECTION
Of Service
The Services
-----------------What are the Requirements ----------------
LIBRARY/ Main
Periodicals Section
Readers Services
For the students, Library Card and School ID, for the University Officials, Faculty and employees
Step
Library
NEUST
Services Provided
of Newspapers, Journal subscription
and magazines.
Schools and other
Assistance in searching of materials in
Vertical File Collection.
and magazines.
8:00 am to 5:00 pm
Assistance in searching of materials in
Vertical File Collection.
8:00 am to 5:00 pm
Library
or from the librarian to the assigned staff.
Library.
staff.
Library
staff.
and staff of NEUST
Response Time
8:00 am to 5:00 pm
No Noon Break
No Noon Break
No Noon Break
and magazines
8:00 am to 5:00 pm
alumni of NEUST.
Person Responsible
and magazines
END OF TRANSACTION
73
No Noon Break
NAME OF OFFICE
SECTION
Type of Service
Schedule of Availability
Of Service
------------------------------------------------
LIBRARY/ Main
Graduate School Section
Readers Services
----------------
Saturday
8:00 am to 5:00 pm
The Services
-----------------All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution, Scholars visiting the University and alumni of NEUST.
.Step
Library
Graduate Students of
NEUST
Services Provided
Assist readers in the Graduate School
Section.
Schools and other
and staff of NEUST
Response Time
8:00 am to 5:00 pm
Person Responsible
Consuelo J. Estigoy
No Noon Break
Library
or from the librarian to the assigned staff.
Library.
staff.
Library
staff.
8:00 am to 5:00 pm
No Noon Break
Consuelo J. Estigoy
Assistance in searching of the needed
topics of the users.
8:00 am to 5:00 pm
No Noon Break
Consuelo J. Estigoy
alumni of NEUST.
topics of the users
END OF TRANSACTION
74
8:00 am to 5:00 pm
No Noon Break
Consuelo J. Estigoy
NAME OF OFFICE
----------------SECTION
Of Service
The Services
------------------
LIBRARY
Engineering Library
Readers Services
librarian together with their School Identification Card. For other visiting users and alumni members
Step
1. Write name at the logbook upon entrance to
the Library.
NEUST.
Services Provided
Assist readers in Engineering Library
Response Time
8:00 am to 5:00 pm
Person Responsible
Mrs. Aurea Tangunan
No Noon Break
the Library.
the Library.
2. Present valid Identification card to the
assigned staff.
the Library.
2.Present valid Identification card to the assigned
staff
Users from
neighboring Schools
and other education
institution.
8:00 am to 5:00 pm
No Noon Break
Mrs. Aurea Tangunan
School Officials,
faculty and staff
of NEUST
alumni of NEUST.
8:00 am to 5:00 pm
No Noon Break
Mrs. Aurea Tangunan
END OF TRANSACTION
75
8:00 am to 5:00 pm
No Noon Break
Mrs. Aurea Tangunan
NAME OF OFFICE
----------------SECTION
Of Service
The Services
------------------
LIBRARY
College of Industrial Technology Library
Readers Services
Education Institution Scholars visiting the University and Alumni of NEUST.
.Step
Library
Library User /
Client
NEUST
Services Provided
Assist readers in CIT Library
Response Time
8:00 to 5:00 pm
No Noon Break
Person Responsible
Ms. Pastora Y. Sta. Ana
Library
2. Present the endorsement letter from their School
heads or from the Librarian to the assigned staff.
Library
staff.
Library
2.Present valid Identification card to the assigned
staff
Users from
neighboring Schools
and other education
institution.
School Officials,
NEUST
alumni of NEUST.
8:00 to 5:00 pm
No Noon Break
topics of the users
END OF TRANSACTION
76
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
NAME OF OFFICE
----------------SECTION
Of Service
The Services
------------------
LIBRARY
SUMACAB CAMPUS
Readers Services
Education Institution and Scholars visiting the University and Alumni of NEUST.
.Step
Library.
Library
2. Present the endorsement letter from their School
Library.
NEUST, Sumacab
Campus
Schools and other
and staff of NEUST
staff.
Library.
staff.
Services Provided
Assist readers in Sumacab Campus
Library
Response Time
8:00 to 5:00 pm
No Noon Break
Person Responsible
Consuelo Cristobal
8:00 to 5:00 pm
No Noon Break
Mrs. Ma. Daisy S.
Taberna
8:00 to 5:00 pm
No Noon Break
Consuelo Cristobal
8:00 to 5:00 pm
No Noon Break
Mrs. Ma. Daisy S.
Taberna
topics of the users
alumni of NEUST.
END OF TRANSACTION
77
NAME OF OFFICE
----------------SECTION
Of Service
The Services
------------------
LIBRARY
San Isidro Campus
Readers Services
.Step
the Library.
the Library.
1.Write name at the logbook upon entrance to
the Library
assigned librarian.
the Library.
assigned staff.
NEUST, San Isidro
Campus
Services Provided
Assist readers in San Isidro Campus
Library
Response Time
8:00 to 5:00 pm
No Noon Break
Person Responsible
Carlito Garcia Jr.
Users from neighboring Assistance in borrowing of books and
Schools and other
8:00 to 5:00 pm
No Noon Break
Carlito Garcia Jr.
School Officials,
NEUST
8:00 to 5:00 pm
No Noon Break
Carlito Garcia Jr.
8:00 to 5:00 pm
No Noon Break
Carlito Garcia Jr.
alumni of NEUST.
END OF TRANSACTION
78
NAME OF OFFICE
----------------SECTION
Of Service
The Services
------------------
LIBRARY
Atate Campus
Readers Services
Education Institution Scholars visiting the University alumni of NEUST.
.
Step
1. Write name at the logbook upon
entrance to the Library
NEUST, Atate Campus
Services Provided
Assist readers in Atate Campus
Library
Response Time
8:00 to 5:00 pm
No Noon Break
Person Responsible
Mrs. Adelaida De
Guzman
2. Present Borrowers Card to the
assigned staff.
1. Write name at the logbook upon
2. Present endorsement letter from
their School heads or from the
librarian to the assigned staff.
1.Write name at the logbook upon
Users from neighboring Assistance in borrowing of books and
Schools and other
School Officials,
NEUST
2.Present valid Identification card to
the assigned staff
1.Write name at the logbook upon
2.Present valid Identification card to
the assigned staff
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
Mrs. Adelaida De
Guzman
Mrs. Adelaida De
Guzman
alumni of NEUST.
END OF TRANSACTION
79
8:00 am to 5:00 pm Mrs. Adelaida De
Guzman
No Noon Break
NAME OF OFFICE
----------------SECTION
Of Service
The Services
------------------
LIBRARY
Readers Services
Education Institution Scholars visiting the University and Alumni members.
.
Step
1. Write name at the logbook
upon entrance to the Library.
assigned staff.
upon entrance to the Library
2. Present endorsement letter
from their School heads or from
the librarian to the assigned staff.
1.Write name at the logbook
NEUST, Fort
Magasaysay Campus
Services Provided
Assist readers in Fort Magsaysay
Campus Library
Response Time
8:00 am to 5:00 pm
No Noon Break
Person Responsible
Mrs. Angelita Masa
Users from
neighboring Schools
and other education
institution.
8:00 am to 5:00 pm
No Noon Break
Mrs. Angelita Masa
School Officials,
NEUST
8:00 am to 5:00 pm
No Noon Break
Mrs. Angelita Masa
alumni of NEUST.
8:00 am to 5:00 pm
No Noon Break
Mrs. Angelita Masa
2. Present valid Identification
card to the assigned staff.
2.Present valid Identification
card to the assigned staff
END OF TRANSACTION
80
NAME OF OFFICE
----------------SECTION
Of Service
The Services
------------------
LIBRARY
Gabaldon Campus
Readers Services
.
Step
assigned staff.
2. Present endorsement letter t
from their School heads to the
assigned staff.
2. Present valid Identification
card to the assigned staff..
Write name at the logbook upon
entrance to the library.
NEUST, Gabaldon
Campus
Services Provided
Assist readers in Gabaldon Campus
Library.
Response Time
8:00 am to 5:00
pm
No Noon Break
Mrs. Nancy Arenas
Users from neighboring topics of the users.
Schools and other
8:00 am to 5:00
pm
No Noon Break
8:00 am to 5:00
pm
No Noon Break
School Officials,
NEUST
Person Responsible
Mrs. Nancy Arenas
Mrs. Nancy Arenas
alumni of NEUST
8:00 am to 5:00
pm
No Noon Break
Present valid Identification card
81
Mrs. Nancy Arenas
ANTI- FIXER CAMPAIGN
LABANAN ANG FIXERS!
WELCOME FIXERS
RA 9845
VIOLATORS
SS
The Anti-Red Tape Act (RA 9845) imposes stiff penalties on fixers. Imprisonment of as
long as six (6) years, or a fine of up to P 200,000.00 or both.
82
Report the fixer/s name, address, location of government office, date and type of
transaction to the following:
OFFICE OF THE OMBUDSMAN:
0926-699-4703
02-927-4102
02-927-2404
CIVIL SERVICE COMMISSION:
917-839-8272
02-932-0111
CIVIL SERVICE COMMISSION, NUEVA ECIJA FIELD OFFICE
044-463-4666
83
FEEDBACK FORM
(Pananaw o Puna)
Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions. Simply check the corresponding box (Ipaaalam po ninyo
sa amin kung paano naming kayo napaglingkuran. Maaring gamitin ito para sa papuri, reklamo, o mungkahi. Mangyaring i-tsek lamang ang kahong naayon.)
Compliment
Complaint
Suggestion
(Papuri)
(Reklamo)
(Mungkahi)
Person(s)/Unit/Office Concerned or Involved: _____________________________________________________________________________________________
(Mga) tao/pangkat/tanggapan na may kinalaman sa papuri, reklamo, o mungkahi)
Facts or Details Surrounding the Incident:
(Kaganapan o detalyeng bumabalot sa pangyayari)
(Please use additional sheet if necessary)
(Mangyaring gumamit ng karagdagang papel kung kinakailangan)
Recommendation(s)/Suggestion(s)/Desired Action from our Office
(Rekomendasyon/Mungkahi/Nais na aksiyon mula sa aming tanggapan)
(Please use additional sheet if necessary)
(Mangyaring gumamit ng karagdagang papel kung kinakailangan)
Name [Optional]_________________________________________________________Office/Agency:_____________________________________
(Pangalan)
(Tanggapan/Ahensiya)
Address:_______________________________________________________________________________________________________________
(Tirahan)
Contact Number(s) (if any): __________________________________________ E-mail Address (if any) :__________________________________
(Telepono)
Signature: ________________________________________________________ Date: _________________________________________________
(Lagda)
(Petsa)
84
Control No.: __________
Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF SCIENCE NAD TECHNOLOGY
Cabanatuan City
____________________
Date
________________________
________________________
________________________
Dear ___________________:
This is to acknowledge receipt of your application/request regarding _______
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
With the following supporting documents, to wit:
1.
2.
3.
___________________________________________
___________________________________________
___________________________________________
_________________________
(Frontline Personnel)
NEUST Citizen’s Charter form # 01
85
____________________
Date
TO : ________________________
________________________
________________________
Nature/Subject of Comment/Suggestion/Complaint
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
____________________________________________________________.
________________________________
(Signature over Printed Name of Client)
86
Name of Frontliner :
Office Visited
:
Service Availed
:
_________________________________
_________________________________
_________________________________
YES
NO
THE OFFICE
a.
Is the Office clean and orderly?
b.
Did you feel comfortable?
c.
Was there a long waiting line for customers?
THE FRONTLINERS
a.
Is the employee in-charge available?
b.
Is the employee in-charge knowledgeable?
c.
Were your needs attended promptly?
THE REQUIREMENTS
a.
Were you made aware of the requirements and fees you will pay?
b.
Were you given proper information on how to get all the requirements needed?
THE OFFICERS
a.
Were the officer/s available?
b.
Did it take him/her long to sign the documents?
INFORMATION
a.
Is the data/service complete?
b.
Is the data relevant to your request?
c.
Are the instructions clear and concise?
Other comments/suggestions: ________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
______________________________
Name of Client [Optional]
This form is at NEUST offices. Please return this to the officer-of-the-day or drop it to the suggestion box at the Public Assistance Counter. Thank
You.
87
CLIENT FORM
Pangalan ng Empleyado
Petsa ng Transaksyon
Tanggapan/Opisina
:
:
:
_____________________________________
_____________________________________
_____________________________________
Panuto/Instruksyon: Upang lalong mapag-ibayo ang serbisyo publiko ng NEUST, hinihingi po naming ang inyong pakiki-isa na sagutin ang mga susmusunod
na katanungan sa pamamgitan ng paglalagay ng marking tsek (
) sa kaukulang kahon. Ang inyong mga katugunan ay mananatiling konpidensiyal.
UNANG BAHAGI
1.
Siya ba ay may sapat na kaalaman sa kanyang ginagawang trabaho?
Pinakamataas
2.
Pinakamababa
10
8
6
Ikaw ba ay napaglingkuran ng sapat at maayos?
4
2
4
2
Pinakamataas
Pinakamababa
10
8
6
IKALAWANG BAHAGI
1.
Siya ba ay magaling mag-asikaso, nakangiti at palabati sa iyo?
Pinakamataas
2.
Pinakamababa
10
8
6
4
2
Siya ba ay lagi sa kanyang puwesto, nasa ayos at di nakikipagdaldalan, kumakain o may iba pang ginagawa habang
ikaw ay naghihintay?
Pinakamataas
3.
Pinakamababa
10
8
6
4
2
Ang kanya bang puwesto ay malinis, maayos at walang hindi kanais-nais na mga bagay?
Pinakamataas
4.
Pinakamababa
10
8
6
4
2
Siya ba ay nasa tamang kasuotan at may ID bilang lingcod bayan?
Pinakamataas
10
8
6
Mga Rekomendasyon; __________________________
____________________________________________
____________________________________________
Pinakamababa
4
2
______________________________
Pangalan at Lagda ng Nagmarka (Optional)
(Mangyari na pakihulog ito sa suggestion box
sa Public Assistance Counter. Salamat Po)
88
89
90
91
92
93
94
95
96
97
98
99
100
101
General Tinio St., Cabanatuan City, Philippines
Telefax No. (044) 463-0226
Website: www.neust.edu.ph
OFFICE OF THE PRESIDENT
July 20, 2009
OFFICE ORDER
No.17, s. 2009
TO
: THE STEERING COMMITTEE AND THE TECHNICAL
WORKING GROUP (TWG)/TASK FORCE FOR THE CITIZENS CHARTER
SUBJECT : TERMS OF REFERENCE
_________________________________________________________________
1.
Pursuant to Anti Red Tape Act of 2007, otherwise known as Republic Act 9485, the Citizens Charter Team for NEUST was created through
Office Order no. 16, Series of 2009, enumerating therein the personnel who would form part of the Committee and the Task Force with the following
composition:
Steering Committee:
Chair:
Dr. Hilario C. Ortiz
Members:
D. Angel A. Pangilinan
Dr. Zenaida R. Guillasper
Mr. Reynaldo J. Morales
Engr. Virgilio N. Dulay
Ms. Lorna N. Ejar
Mr. Andres T. Cruz
Mr. Leon A. Torres
102
Task Force/TWG
Chair:
Mrs. Eden D. Enrile
Co-Chair:
Dr. Felocia M. Alegado
Members:
Dr. Margarita Belinda V. Gamilla
Mr. Eduardo R. Guillasper, Jr.
Dr. Honorato P. Panahon
Ms. Sylvia Dg. Alvarez
Ms. Marie Rose P. Francisco
Ms. Adela M. De Leon
Mrs. Natividad A. Gonzales
Ms. Princesita DC Del Rosario
Mrs. Emiliana G. Pineda
1.
In line with the above, and based on the suggested specifications of the Citizens Charter Team, enumerated below are the terms of reference
for both the Steering and the TWG/Task Force and the required information content of the published document of the Charter:
Terms of Reference for the Steering Committee
The Steering Committee shall perform the following functions:
a.
a.
b.
c.
Act as the University President’s Advisory Council on the overall direction and supervision of the implementation of the Citizens’ Charter initiative.
Assist the University President in setting the goals and objectives of the citizens’ initiative;
Assist the University President in the review and refinement of the Citizens’ Charter;
Lead in advocating and lobbying for the institutionalization of the Citizens Charter to the Board of Regents through an appropriate resolution.
103
Terms of Reference for the Task Force or TWG
Members of the Task Force or TWG shall perform the following functions:
a. Shall lead in the review of their frontline services in terms of procedure, requirements, charges and fees, in the setting of new service standards,
and in the conduct of consultative meetings with the consumers or beneficiaries of the services provided by their departments;
b. Be in charge of writing their offices’ new procedures, list of requirements, and schedule of charges and fees for submission to the Task Force/TWG Head;
c. The Task Force Head shall see to it that the standards and deadlines with regard to the Citizen Charter preparation are met, assume responsibility for the
review, consolidation and finalization of the published form of the Charter;
d. Review and consolidation of the department’s output as well as in the finalization of the Charter.
Required information content the published document of the Charter
a.
b.
c.
d.
e.
f.
g.
h.
Vision and Mission of the University;
Identification of Frontline Services;
The step-by-step procedure to obtain a particular service;
The officer or employee responsible for each step;
The maximum time to conclude the process;
Document to be presented by the client, with a clear indication of the relevance of said document;
The amount of fees if necessary;
The procedure for filing complaints in relation to requests and applications, including the names and contact details of the officials/channels to
approach for redress;
i. Allowable period for extension due to unusual circumstances, i.e. unforeseen events beyond the control of the agency; and
j. Feedback mechanisms, contact number to call and/or persons to approach for recommendations, inquiries, suggestions, as well as complaints.
3. This Office Order shall take effect immediately.
DR. HILARIO C. ORTIZ
SUC President III
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
Annex E
Installation of Public Assistance Desk
121
Annex D
Consultation with Stakeholder
122
Annex C
Steering Committee and
Technical Working Group in Action
123
Annex B
Creation of Task Force
124
Annex A
Conduct of Orientation/
Briefing on Anti Red Tape Act of 2007
125
OF
FOUNDED
Nueva Ecija University of Science and Technology
Cabanatuan City
Citizen’s Charter
OF
FOUNDED
Nueva Ecija University of Science and Technology
Cabanatuan City
Citizen’s Charter
126

NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY

Transcription

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