Untitled - Xactware
Transcription
Untitled - Xactware
XactAnalysis XactAnalysis is the industry’s most powerful analytical and reporting tool. As claims flow through its full-cycle network, XactAnalysis constantly monitors the data to help catch errors, report on progress, and benchmark performance. The XactAnalysis Network The XactAnalysis network integrates with your workflow and allows you to send and receive assignments for valuations and estimates to staff, independent adjusters, or contractors. The network automates the process, reports on progress, and speeds communication and customer service. Tracking Powerful tracking features let you know when an assignment was made, when it was accepted, when it was returned, and much more. You are also notified when your company’s standards are not being met. For example, if you have a company policy that all policyholders must be contacted within 48 hours after reporting a claim, the network will warn you if more than 48 hours have elapsed without a contact. Assignment receivers can communicate reasons for delays, such as a homeowner who may be out of town for a few days. Powerful tracking features improve turnaround time while allowing the adjuster to be more accurate and efficient. View claims by date, company, and type of loss with real-time dashboards XactAnalysis constantly monitors the data to help catch errors, report on progress, and benchmark performance. Catastrophe Management Xactware invests heavily in capacity so the system is always prepared to handle any sudden spikes in volume after a catastrophe. The network capacity is maintained at 200% of normal volume. This extra investment paid off for Xactware customers in the aftermath of the record-breaking hurricane season of 2005. Although volume on the network almost doubled for several months, no down time, slowdowns, or any other diminished functionality occurred in the XactAnalysis network. View all aspects of a claim including floor plans, photos, notes, and more XactAnalysis also ensures consistency during catastrophe estimating and restoration. Xactware’s pricing information is the industry standard, providing the accuracy and consistency needed in a post-catastrophic environment. A checkpoint price list is sent with each assignment, which establishes consistent pricing for the area and that specific assignment. This also reduces downtime with efficient distribution of the most recent price information. Thorough Documentation XactAnalysis stores far more than just estimates and valuations. Floor plans, photos, notes, and even audio files can be attached to estimates. Photos and notes can be invaluable when questions or disputes arise or when auditing a file. View estimates by type of loss and estimate value XactAnalysis Dependability XactAnalysis Audit Tools Since its inception in 1995, the XactAnalysis network has maintained better than 99.9 percent availability—including scheduled maintenance. The XactAnalysis network is always on, 24 hours a day, 365 days a year. In the unlikely event of a catastrophe, Xactware’s main data center automatically switches to another separate, highly secure location. All Xactimate estimates sent through the XactAnalysis network are audited twice: once in the field and once on the network. Advanced XactAnalysis inspection algorithms find possible errors and help focus your quality assurance team on areas where they are most needed. Security XactAnalysis uses the same online security used by major online banks to protect your data. A highly sophisticated backup system that includes hospital-grade generators and offsite backup servers ensures that your data is safe and secure. XactAnalysis Integration Xactware’s integration team is the best in the industry. The integration team can provide seamless login, data exchanges, and more between your system and the XactAnalysis network. For example, your company may have a system you use when policyholders report a claim. The same policyholder information you use to log the claim can be integrated with the XactAnalysis network to automatically assign the claim. The XactAnalysis network is designed to work with a wide variety of file formats—from ASCII files to XML. Whatever your format, the integration team can connect your claims system, call center, or field network to the XactAnalysis network. With XactAnalysis, you also have the ability to export any work product (estimate details, notes, photos, sketches, and so forth) from the estimate file back to your native claim system. This flexibility gives you the most power to complete claims faster, saving you time and money. XactAnalysis Reports XactAnalysis provides you with a wide variety of analytical reports. These reports allow you to track your performance and compare it against the industry, providing you with valuable benchmarking best practices. These reports provide useful information for the estimator and managers on all levels. Graphical reporting tools allow you to view real-time averages, track pending assignments, make head-to-head comparisons, and much more. A three-year study based on actual data from thousands of field users showed that a company completing 6,000 estimates per year could save more than $828,000 by correcting errors discovered by XactAnalysis auditing tools. ISO ClaimSearch® Customers who use both XactAnalysis and ISO ClaimSearch have the option of seeing ISO ClaimSearch information when a new claim assignment enters the XactAnalysis network. When a claim is reported to XactAnalysis for a property damage appraisal, a search request is sent to ISO ClaimSearch. Any prior property claim matches found in the ISO ClaimSearch database appear as a report inside the XactAnalysis file. XactAnalysis Quality Review XactAnalysis Quality Review is an optional online module that can be added to XactAnalysis by companies looking for an elite quality assurance program. XactAnalysis Quality Review is designed to allow reinspection teams to work without interrupting the standard claims and inspection workflow. The XactAnalysis Quality Review program is designed specifically for reinspection workflows and works in real time. It can be customized to meet your specific needs, and data can be separated from other claims management programs. With the XactAnalysis Quality Review program you can automatically assign reinspections, document findings, track progress, follow-up on recommended actions, and report on discovered trends. Custom report options allow you to tailor reports to your company’s exact needs and standard procedures. Service Providers Service providers can be a great asset to your company, especially during a catastrophe. XactAnalysis helps you gain access to these service providers with plug-and-play capabilities that allow you to send assignments to current XactAnalysis customers. This gives you the ability to increase your adjuster workforce quickly by drawing from a large pool of independents. Search for and view quality review assignments XactAnalysis An Integral Part of a Complete Claims Solution XactAnalysis seamlessly integrates with other Xactware products that can be combined for a complete claims solution. Xactimate: Xactimate is the industry’s number-one estimation software and is packed with features for any type or size of loss. Estimators can quickly sketch floor plans and graphically scope damaged items, attach photos, and print reports. Assignments and Xactimate estimates with attachments can be easily sent via the XactAnalysis network. 360Value: Underwriting departments can use 360Value to value homes for policyholders using the same pricing database used to settle claims. Finished valuations can be automatically sent along with the electronic claims assignment. This enables the claims handler to validate underwriting data and suggest any changes. XactInfo: This collaboration tool allows homeowners to keep an online inventory of personal property items found in their home. Homeowners can browse by feature, department, or room to find and add their contents items to each room in the house. XactInfo tracks specific item information (model number, vendor, and more) and stores an online list that can be accessed by a contents estimator if a claim is filed. This collaborative process makes the estimator’s job easier and ensures a more accurate settlement of the contents claim. XactContents: Estimators use the XactContents module within Xactimate to estimate contents by brand name, model, or by item features. When items are discontinued or obsolete, items of like kind and quality are suggested. Pricing comes from trusted retailers with the source indicated to facilitate online fulfillment of replacement items. RCV and ACV are automatically calculated. Your System Xactware’s integration team can integrate your existing system with XactAnalysis. The integrated system can provide data exchanges and much more. A Key Investment The XactAnalysis network streamlines the claim assignment process, eliminates redundant paperwork, reduces claims costs, reduces errors, and increases the accuracy and speed of settlements. XactAnalysis analytical tools help you find and solve problems, manage your business, and benchmark your progress. Valuate Valuate As a policy is sold or reviewed, an accurate replacement-cost value is determined using the same As a policy is sold or reviewed, an accurate replacement-cost value is determined using the same data used to settle more claims than all other pricing data combined. data used to settle more claims than all other pricing data combined. VA LVU AA LU TEA T Manage Manage Detailed reports help managers find potential problems and solve them as they are happening. Detailedcan reports help managers potential problems solve them are happening. Managers see everything from find company-wide trends toand individual itemsasinthey individual estimates. Managers can see everything from company-wide trends to individual items in individual estimates. Settle Settle well-documented information leads to fair settlements and satisfied customers. Accurate, Accurate, well-documented information leads to fair settlements and satisfied customers. V AS SISG A SNIG N N SIG AS SSIGN A ES TEISM TAIM TEA T TE IMA TE E E EST STIMA MO MNO ITNO R ITO R ITRO R MON ONITO XACTWARE SOLUTION XACTWARE SOLUTION Monitor Monitor Once an assignment has been sent, managers are immediately alerted if company standards are assignment sent, managers are immediately alerted company standards are notOnce beinganmet. Managershas seebeen in real time exactly what work has been doneif and the current status not claim. being met. Managers see in real time exactly what work has been done and the current status of the of the claim. XACTWARE SOLUTION XACTWARE SOLUTION Assign Assign When a loss is called in, assignments are sent to staff, independent adjusters, contracWhen a losspros. is called assignments areautomated. sent to staff, independent adjusters, contractors, or other Most in, of this process is tors, or other pros. Most of this process is automated. Estimate Estimate Repair costs are estimated using the industry’s number-one estimating software and the number-one Repair costs are estimated using the industry’s number-one estimating software and the number-one pricing data. Information for the original valuation can often be used to quickly compile the estimate. The pricing data. Information for the original valuation can often be used to quickly compile the estimate. The estimate—along with photos, notes, and audio files—is sent back to the assignor. estimate—along with photos, notes, and audio files—is sent back to the assignor. TE UA E E VAL ALUAT M MA M NA GAE N GE GE E NA MA ANAG M SE TSTE LTET L E E TTL LE TT SE SE Find out today why XactAnalysis is the industry’s largest, fastest, and most dependable network and analytical tool. 800-424-9228 [email protected] www.xactware.com ©2008-09 Xactware Solutions, Inc. All rights reserved. 030609