Autopass Card System Brochure

The Autopass Card System
自动过关智慧系统
Sistem Kad Autopass
For Foreign-Registered Cars and Motorcycles
为外国注册车辆(汽车与单车)而设系统
Untuk kereta Dan Motosikal Yang Berdaftar Di Negara Asing
Beware of
Auto Barrier
How to use the Autopass Card
ARRIVAL AT SINGAPORE
Step 1
At the immigration booth please insert your Autopass
Card into the card reader.
Figure 1
Step 2
Your vehicle number should be displayed as shown in
Figure 2 if your Autopass Card is correctly inserted.
Figure 2
Step 3
Once your transaction is completed, please remove your
Autopass Card from the card reader.
Figure 3
Note:
Should you encounter any error message (see Figures
8-13 for examples), please proceed directly to the VEP/
Toll office at the checkpoint, a short distance after the
immigration booths for assistance. Please do not attempt
to walk to another booth to insert your Autopass Card.
DEPARTURE FROM SINGAPORE
Step 1
At the immigration booth, please insert your Autopass
Card into the card reader.
Figure 4
Step 2
Your vehicle number will be displayed as shown if your
Autopass Card is correctly inserted.
Figure 5
Step 3
The VEP, Toll and ERP charges (if any) will be displayed on
the screen as shown. This indicates that the required fees
have been successfully deducted from your Autopass
Card and the transaction is completed.
Figure 6
VEP
ERP
:$ 35.00
:$ 5.00
Paid :$ 46.50
Entry Toll :$
Exit Toll :$
Card Bal
2.70
3.80
:$ 10.00
Step 4
Once your transaction is completed, please remove your
Autopass Card from the card reader.
Figure 7
OTHER POSSIBLE MESSAGES DISPLAYED
Figure 8
Figure 9
Figure 10
Figure 11
Figure 12
Figure 13
If you encounter any of the above messages, it is likely that
charges are unable to be deducted from your Autopass
Card. We advise that you approach our VEP/Toll office for
assistance before leaving the checkpoint. Please do not
attempt to walk to another booth to insert your Autopass
Card.
Note that administrative fees would be incurred if the
relevant charges had not been paid for previously.
Vehicle Type
VEP Fees
Mon to Fri
(2am to
5pm)
Mon to Fri
(5pm to 2am)
Sat, Sun & Spore public
holidays
Cars
$35 per day
Free
Motorcycles
$4 per day
Free
* During the Singapore mid-year and year-end school
holidays, VEP payable hours will end earlier at 12 noon.
Toll Charges
at Woodlands
Checkpoint
Arrival
Departure
Toll Charges at
Tuas Checkpoint
(Arrival &
Departure)
Motorcycles
Nil
Nil
$0.50
Cars
$2.70
$3.80
$3.20
Vans / Light
Goods Vehicles
$4.00
$5.80
$7.40
Heavy Goods
Vehicles
$5.30
$7.70
$14.70
Taxis
$1.40
$1.90
$2.50
Buses
$2.20
$3.10
$3.90
Vehicle Type
Frequently - Asked Questions
BUYING THE AUTOPASS CARD
1. Where and how do I buy the Autopass Card?
You can buy the Autopass Card at the VEP/Toll offices located
at Woodlands and Tuas checkpoints when you drive in your
vehicle. You will need to produce a valid vehicle’s insurance
certificate and road tax disc to buy the card.
Each Autopass Card is priced at S$10 and has to be paid in
Singapore currency. The price covers a non-refundable card
cost of S$6 and a stored value of S$4 in the card.
Please top up your Autopass Card with sufficient value to pay
for your VEP, Toll and ERP charges (if any) before you leave
Singapore.
2. How do I tell if I’m holding the CEPAS Autopass Card?
The CEPAS Autopass Card has no chip and is printed with a
CEPAS logo at the front of the card. The CEPAS Autopass Card
has been issued by LTA since end 2012.
Figure 14 Autopass Card
Figure 15 CEPAS Autopass Card
3. If I do not have a CEPAS Autopass Card, can I still use my
Autopass Card to make payment?
Yes, Autopass Cards are still accepted at our terminals provided
the card has not expired.
TOPPING UP THE AUTOPASS CARD
1. Where can I top up my Autopass Card?
You can top up your Autopass Card at the following locations in
Singapore before departing for Woodlands or Tuas Checkpoint:
Via NETS (if you have a Singapore Dollar Bank Account)
• Local Bank ATMs (DBS/POSB/OCBC/UOB);
• iNETS Kiosks;
• Self-service NETS Top Up Machine located at selected HDB
Multi-storey and commercial carparks;
• NETS Sales & Customer Service Centre
Via Cash
• 7-Eleven convenience stores*;
• Autopass top-up booths at:
- Woodlands Centre Road (open 24 hours)
- Jalan Ahmad Ibrahim (open 24 hours)
- Turf Club Avenue (open 8am to 8pm daily)
Please note that a service fee may be levied by the service
provider for each top-up transaction.
*CEPAS Autopass Cards are not available for top-up at 7-Eleven
located in Shell stations.
Additional top-up points for CEPAS Autopass Card
• Cheers & FairPrice Xpress;
• SPH Buzz Kiosks;
• TransitLink Ticket Offices;
• General Ticketing Machines at MRT stations;
• SMRT/SBST Passenger Service Centres
2. What is the maximum cash value I can top up?
You can top up your Autopass Card value to a maximum value
of S$500.
3. What if I forget to top up my Autopass Card?
You may pay for the charges with cash, NETS or Credit Card at
the VEP/Toll office at Woodlands or Tuas Checkpoint.
Please note that an additional S$10 administrative fee will be
imposed if the VEP fees/toll charges was not deducted at the
immigration booths.
4. How do I check the cash balance in my Autopass Card?
The cash balance in your Autopass Card will be displayed
on the message panel of the card reader when you insert
your card into the card reader at the immigration booth at
Woodlands or Tuas Checkpoint (Please refer to Figure 3 and 6).
While in Singapore you can check your balance at any 7–
Eleven convenience stores, iNETS Kiosks or Autopass Card topup booths.
This service is free.
5. How do I print the transaction history of my Autopass Card?
You may print the transaction history of your card (last 25
transactions) at:
• Self-service NETS Top Up Terminals
• iNETS Kiosks
• Local Bank ATMs (DBS/POSB/OCBC/UOB)
Please note that a service fee may be applicable for the statement
print.
USING MY AUTOPASS CARD
1. I just bought a new vehicle. Can I use the Autopass Card
of my previous vehicle for my new vehicle? Can I use one
Autopass Card for more than one vehicle?
No. The Autopass Card of a vehicle is akin to a passport for
an unique vehicle as it contains the record of its particulars,
namely, the vehicle registration number, expiry dates of its
insurance and road tax. Hence the Autopass Card of one
vehicle cannot be used for another vehicle.
2. Can I use my Autopass Card to pay for car park fees at car
parks managed by Electronic Parking System (EPS)?
The Autopass Card with a visible chip (Figure 14) can be
inserted into the reader at the entry and exit stations of the EPS
car park. The CEPAS Autopass Card (Figure 15) can be used at
CEPAS-compliant EPS car parks by tapping on the card reader
zone showing ‘CEPAS’ and ‘ERP’.
3. Where else can I use my Autopass Card in Singapore?
The Autopass Card with a visible chip is accepted at merchants
bearing the NETS Cashcard logo. Conversely, the CEPAS
Autopass Card is accepted at merchants bearing the NETS
FlashPay logo.
For more information, please visit NETS’ website at www.nets.
com.sg
4. I have recently updated my road tax and/or insurance. Do
I need to update the information in my Autopass Card?
Yes, please proceed to the VEP/Toll offices located at
Woodlands and Tuas checkpoints when you drive in with the
vehicle to update your Autopass Card.
5. Can I clear my arrival and departure at the checkpoint using
a different card for the two legs of the journey (for example,
using a CEPAS Autopass Card to exit and a Autopass Card to
enter and vice versa)?
No, the same card must be used to complete the journey. No,
the same card must be used to complete the journey.
REFUND OF AUTOPASS CARD
1. Can I get a refund of the cash balance if my Autopass Card
is faulty?
You can submit your Autopass Card for refund by completing a
refund application form at the VEP/Toll office at Woodlands or
Tuas Checkpoint or at the Land Transport Authority (LTA) office
at 10 Sin Ming Drive, Singapore 575701.
Please submit the Autopass Card together with the refund
application form and a copy of the refund applicant’s passport
or NRIC. You can opt to have the cash balance refunded in 2
ways;
1) A cheque to be mailed to the stated address; or
2) Direct credit into a bank account in Singapore;
a) Please indicate the bank account holder’s name, bank
account name and number on the refund application
form.
b) If the bank account holder is a different person from the
refund applicant, a copy of the passport/NRIC of the bank
account holder is required.
2. Can I submit the Autopass Card(s) for refund if I no longer
own the vehicle?
Yes, you can still submit the Autopass card for refund. The
application process is the same as described in 1.
EXPIRED AUTOPASS CARD
1. What is the validity period of my Autopass Card?
Your Autopass Card (refer to figure 14) is valid for 5 years, and
CEPAS Autopass Card (refer to figure 15) is valid for 7 years.
2. How can I check if my Autopass Card has expired?
There are three ways to check if your Autopass Card has
expired:
For CEPAS Autopass Card, you can look up the expiry date
on receipts printed from NETS Self-service Top-up Machines
at selected car parks and General Ticketing Machines at MRT
stations.
For Autopass Card, you can view the expiry date printed on
reverse side of your card. You can also call NETS customer
hotline at 6274 1212 to check for the card expiry date by giving
them the 16-digit CAN printed on the back of the card.
Alternatively, approach our officers at the VEP/Toll office at
Woodlands and Tuas checkpoints for assistance.
3. Can I continue to use my Autopass Card if it has expired?
No, you cannot use the Autopass Card after it has expired.
Please buy a new Autopass Card on your arrival at the VEP/Toll
office located at Woodlands and Tuas checkpoints.
Please buy a new Autopass Card at the VEP/Toll office on your
arrival to Singapore if your current card is expiring soon.
4. Can I extend the expiry date of my Autopass Card?
No, the expiry date cannot be extended.
5. Can I get a refund of the cash balance if my Autopass Card
has expired?
The application process for refund is as described under
“Refund of Autopass Card”. Please refer to the terms and
conditions governing the use of Cashcards and FlashPay on
NETS website at http://www.nets.com.sg
LOST/STOLEN AUTOPASS CARD
1. What do I do if my Autopass Card is lost or stolen?
If your Autopass Card is stolen/lost in Singapore, report the loss
at any Singapore Neighbourhood Police Post. When departing
Singapore at Woodlands or Tuas Checkpoint, produce the
police report to the officer at the VEP/Toll office for assistance.
If your Autopass Card is stolen/lost in Malaysia you can report
the loss at any police station in Malaysia. When you next drive
into Singapore, produce your police report to the officer at the
VEP/Toll Office. You will have to buy a new Autopass Card at
S$10.
Please note that the onus is on the Cardholder at all times to
safeguard the Autopass Card and ensure that it is not lost or
stolen or used by any unauthorized person. Neither LTA/NETS
nor any of the Approved Banks or Service Providers is under any
obligation to determine whether any Autopass Card is stolen or
is used by an unauthorized person. No refund can be granted
if your Autopass Card is lost or stolen.
DURATION OF STAY
1. How long can my vehicle stay in Singapore?
The VEP validity period for the vehicle to stay in Singapore is 14
days from the last date of entry. The vehicle can stay up to the
expiry date of the VEP validity period or up to the expiry date
of your vehicle’s insurance and road tax, or up to the expiry of
your Autopass Card, whichever is earlier.
2. Can I extend my vehicle’s stay in Singapore?
If you intend to stay in Singapore beyond this period, please
drive your vehicle and bring along your vehicle’s valid
insurance certificate, road tax disc and Autopass Card to the
LTA office at 10 Sin Ming Drive, Singapore 575701 to extend your
VEP period before it expires.
Please note that it is an offence for your vehicle to remain in
Singapore after the expiry date of the VEP. You may be fined
up to S$200.
ELECTRONIC ROAD PRICING (ERP)
1. Can I drive my vehicle on ERP priced roads without having
an In-vehicle Unit (IU)?
CARS: You do not need to fit an IU to your car to use ERP-priced
roads. A fixed rate per day will be charged if you use these
roads during ERP operating hours. There is no limit to the number
of times you may drive through the ERP gantries within the day.
Please see page 6 for the current fixed-rate ERP charges for
foreign-registered cars without IUs.
OTHER VEHICLE TYPES: If you drive a foreign-registered vehicle
other than a car, you will need to fit an IU to the foreignregistered vehicle if you wish to drive the vehicle on ERPpriced roads during ERP operating hours. Please refer to the
ERP brochure for more information pertaining to rental and
installation of IUs.
2. Can I choose to pay my ERP charges using an IU instead?
Yes. You can continue to pay your ERP charges using an IU if
you currently have one installed in your vehicle. If you are using
the older generation IU, you will have to slot your Autopass
Card (with visible chip) or CashCard (if you have one) into the
IU. You will then be charged for each time the vehicle passes
through the gantries during ERP operating hours. If you have
the new generation dual-mode IU, you can choose to use
Autopass Card or CEPAS Autopass Card.
Note that the fixed-rate ERP scheme will not apply if you pay
the ERP charges by this method.
WHO IS ALLOWED TO USE AND KEEP A
FOREIGN-REGISTERED VEHICLE?
You are not allowed to use or keep any foreign-registered
vehicles in Singapore if you are a:
•
•
•
•
•
•
•
Singapore Citizen
Singapore Permanent Resident (PR)
Resident of Singapore
Long Term Visit Pass Holder or Dependant Pass Holder
Work Pass Holder who is also a resident of Singapore
Student Pass Holder
Training Employment Pass or Work Holiday Pass Holder
However, any person who holds a work pass issued by Ministry
of Manpower, who is not a resident of Singapore, may drive
a foreign-registered vehicle in Singapore only if ALL these
conditions are met:
•
•
•
•
•
He is the registered owner of the vehicle;
He resides outside Singapore;
He has a valid insurance certificate and road tax to use the
vehicle on Singapore roads;
The vehicle is kept or used outside Singapore for a total
period of 6 hours or more every day; and
The vehicle has an Autopass Card to validate its entry/ exit
at Woodlands and Tuas Checkpoints and to pay for VEP/
Toll charges.
Please note that it is an offence under the Road Traffic Act if:
• You drive into Singapore without a valid Autopass Card for
your vehicle
• Your vehicle is kept and used in Singapore after the VEP
validity period, vehicle’s road tax, or insurance has expired
• You use an Autopass Card belonging to another foreignregistered vehicle in Singapore
• Your vehicle’s entry and exit are not registered
•
International Circulation Permit (ICP) - Visit Automobile
Association of Singapore (AAS) office at 535 Kallang Bahru,
1F GB Point Singapore 339351 (Tel: 6333 8811) to apply
for an ICP with Customs document. The ICP is valid for a
maximum period of 90 days.
TIBA DI
1 SEMASA
SINGAPURA
a)
b)
Jika anda tidak mempunyai Kad Autopas, sila beli di
pejabat Permit Masuk Kenderaan/Tol (VEP/Toll).
Jika anda sudah memiliki Kad Autopas, sila
masukkannya ke dalam mesin pembaca kad di
kaunter Imigresen.
Beware of
Auto Barrier
BERADA DI
2 SEMASA
SINGAPURA
Sila tambah nilai pada Kad Autopas anda secukupnya
untuk pembayaran VEP, Tol dan ERP sebelum anda
meninggalkan Singapura. (Sila rujuk pada muka surat 20
untuk yuran VEP/Tol semasa).
DARI
3 KEBERANGKATAN
SINGAPURA
Apabila anda meninggalkan Singapura, sila masukkan
Kad Autopas anda di mesin pembaca kad di kaunter
Imigresen untuk pembayaran.
Anda boleh menghubungi pegawai kami di
pejabat VEP/Tol di Pusat Pemeriksaan jika anda
perlukan bantuan.
BAGAIMANA UNTUK
MENGGUNAKAN KAD AUTOPAS
KETIBAAN DI SINGAPURA
Langkah 1
Di kaunter Imigresen, sila masukkan Kad Autopas anda di
mesin pembaca kad.
Rajah 1
Langkah 2
Nombor kenderaan anda akan di paparkan seperti
yang di lihat pada Rajah 2, jika anda memasukkan Kad
Autopas dengan betul.
Rajah 2
Langkah 3
Setelah urusan anda selesai, sila keluarkan Kad Autopas
anda dari mesin pembaca kad.
Rajah 3
Perhatian:
Jika anda melihat mesej “error” di layar paparan
(lihat rajah 8-13), sila terus ke pejabat VEP/Tol di Pusat
Pemeriksaan yang berdekatan dengan kaunter Imigresen
untuk mendapatkan bantuan. Anda di nasihatkan supaya
jangan cuba untuk memasukkan Kad Autopas anda di
kaunter yang lain.
Rajah 4
Rajah 5
Rajah 6
VEP
ERP
:$ 35.00
:$ 5.00
Paid :$ 46.50
Rajah 7
Entry Toll :$
Exit Toll :$
Card Bal
2.70
3.80
:$ 10.00
Rajah 8
Rajah 9
Rajah 10
Rajah 11
Rajah 12
Rajah 13
Jika anda mendapat salah satu mesej seperti di atas,
kemungkinan pembayaran tidak dapat di lakukan dari
Kad Autopas anda. Anda di nasihatkan supaya pergi ke
pejabat VEP/Tol untuk meminta bantuan sebelum anda
beredar dari Pusat Pemeriksaan. Tolong jangan pergi ke
kaunter yang lain untuk cuba memasukkan Kad Autopas
anda.
Sila ambil perhatian bahawa yuran pentadbiran akan
dikenakan jika pembayaran yang sewajarnya tidak
dilunaskan pada lawatan anda yang sebelumnya.
Jenis
Kenderaan
Yuran Permit Masuk Kenderaan
Isnin hingga Jumaat
(2 pg hingga 5ptg)*
Isnin hingga Jumaat
(5ptg hingga 2pg)
Sabtu, Ahad & Hari
Cuti Umum S’pura
Kereta
$35 sehari
Percuma
Motosikal
$4 sehari
Percuma
* Pada cuti pertengahan dan akhir tahun sekolah di Singapura,
masa pembayaran VEP akan berakhir lebih awal iaitu pada
jam 12 tengahari.
Jenis
Kenderaan
Yuran Tol di Pusat
Pemeriksaan Woodlands
Yuran Tol di Pusat
Pemeriksaan Tuas
(Ketibaan &
Keberangkatan)
Ketibaan
Keberangkatan
Motosikal
Nil
Nil
$0.50
Kereta
$2.70
$3.80
$3.20
Kenderaan
perdagangan
ringan*
$4.00
$5.80
$7.40
Kenderaan
perdagangan
berat
$5.30
$7.70
$14.70
Teksi
$1.40
$1.90
$2.50
Bas
$2.20
$3.10
$3.90
Rajah 14 Kad Autopas
Rajah 15 Kad Autopas CEPAS
3. Bagaimana pula jika saya terlupa untuk tambah nilai Kad
Autopas saya?
Anda boleh bayar secara tunai, NETS atau dengan Kad Kredit, di
pejabat VEP/Toll di Pusat Pemeriksaan Woodlands atau Tuas.
Yuran pentadbiran tambahan $10/- akan dikenakan, jika bayaran
VEP/Toll tidak di potong di kaunter Imigresen.
2. Bolehkah saya menggunakan Kad Autopas saya untuk
membayar yuran letak kereta yang dikendalikan oleh Sistem Letak
Kereta Elektronik (EPS)?
Kad Autopas yang kelihatan cipnya (rajah 14) boleh dimasukkan
kedalam mesin pembaca kad di stesen masuk dan keluar tempat
letak kereta EPS. Kad Autopas CEPAS (rajah 15) boleh digunakan
ditempat letak kereta EPS yang menggunakan CEPAS dengan
menyentuhkan Kad Autopas CEPAS di mesin pembaca kad pada
zon yang menunjukkan ‘CEPAS logo’ dan ‘ERP’.
3. Dimanakah tempat-tempat lain di Singapura yang boleh saya
gunakan Kad Autopas saya?
Kad Autopas yang kelihatan cipnya boleh di gunakan di tempat
perniagaan yang memaparkan lambang ‘NETS CashCard’.
Manakala Kad Autopas CEPAS pula boleh digunakan di tempat
perniagaan yang memaparkan lambang ‘NETS FlashPay’.
Untuk mendapat maklumat lanjut sila lungsuri lelaman NETS di www.
nets.com.sg
4. Saya baharu sahaja membaharui cukai jalan dan/atau insuran
saya. Perlukah saya kemaskini maklumat ini pada Kad Autopas
saya?
Ya. Sila ke pejabat VEP/Tol yang terletak di Pusat Pemeriksaan
Woodlands dan Tuas untuk kemaskini maklumat terkini kenderaan
anda di Kad Autopas anda apabila anda memandu ke Singapura.
5. Bolehkah saya menyelaraskan perjalanan masuk dan keluar
saya di Pusat Pemeriksaan dengan mengunakan kad berlainan
untuk dua perjalanan ini?
Tidak. Anda mesti gunakan kad yang sama untuk menyelaraskan
setiap perjalanan masuk dan keluar.
PENGEMBALIAN
AUTOPAS
WANG
BAGI
KAD
1. Bolehkah saya dapatkan pengembalian baki nilai kad jika Kad
Autopas saya rosak?
Anda boleh dapatkan pengembalian baki nilai kad anda dengan
mengisi borang Permohonan Pengembalian Wang di pejabat
VEP/Tol di Pusat Pemeriksaan Woodlands dan Tuas atau di pejabat
Penguasa Pengangkutan Darat (LTA) di No 10 Sin Ming Drive,
Singapura 575701.
Sila serahkan Kad Autopas anda berserta dengan Borang Permohonan
Pengembalian Wang dan salinan paspot atau Kad Pengenalan
pemohon. Anda boleh memilih 2 cara untuk mendapatkan
pengembalian wang:
1) Cek akan di pos ke alamat yang telah dinyatakan;
2) Kredit langsung ke akaun bank di Singapura:
a) Sila nyatakan nama pemegang akaun bank, nama
dan nombor akaun bank di dalam borang Permohonan
Pengembalian Wang.
b) Jika nama pemegang akaun bank berlainan dari pemonon,
salinan paspot/KP pemegang akaun bank di perlukan.
2. Bolehkah saya memohon pengembalian baki wang dari Kad
Autopas kenderaan yang bukan lagi milik saya?
Ya. Anda masih boleh memohon pengembalian baki wang dari
Kad Autopas ini. Cara permohonan pengembalian wang sama
seperti yang telah tertera di atas.
KAD AUTOPAS YANG SUDAH LUPUT
1. Berapa lamakah tempoh sah Kad Autopas?
Kad Autopas (lihat rajah 14) anda sah untuk 5 tahun. Kad
Autopas CEPAS (lihat rajah 15) pula sah untuk 7 tahun.
2. Bagaimana saya boleh memeriksa Kad Autopas saya yang
telah luput?
Ada beberapa cara anda boleh periksa tarikh luput Kad
Autopas anda.
Untuk Kad Autopas CEPAS, anda boleh lihat daripada resit yang
anda terima dari mesin tambah nilai layan sendiri NETS dan
mesin tiket awam distesen MRT.
Untuk Kad Autopas, anda boleh lihat tarikh luput kad ada
tertera disebelah belakang Kad Autopas. Anda boleh juga
menalipon perkhidmatan pelanggan NETS di talian 62741212
untuk mendapatkan tarikh luput kad dengan memberi nombor
CAN 16 angka yang tertera disebelah belakang Kad Autopas.
Anda boleh juga minta bantuan dari pegawai di pejabat VEP/Tol
di Pusat Pemeriksaan Woodlands dan Tuas untuk mendapatkan
maklumat ini.
3. Bolehkah saya terus gunakan Kad Autopas jika ia telah
luput?
Tidak. Anda tidak boleh gunakan lagi Kad Autopas yang
telah luput. Sila beli Kad Autopas yang baru bila anda tiba di
Singapura di pejabat VEP/Tol yang terletak di Pusat Pemeriksaan
Woodlands atau Tuas.
Sila beli Kad Autopas yang baru di pejabat VEP/Tol bila anda
tiba di Singapura jika tempoh Kad Autopas anda akan luput.
4. Bolehkah saya lanjutkan tarikh luput Kad Autopas saya?
Tidak. Tarikh luput Kad Autopas tidak boleh dilanjutkan.
5. Bolehkah saya dapatkan pengembalian baki nilai Kad
Autopas jika kad saya telah luput?
Cara permohonan pengembalian wang telah diterangkan
pada ‘Pengembalian Wang Bagi Kad Autopas’. Sila ambil
perhatian tentang syarat-syarat penggunaan kad tunai dan
FlashPay dari NETS melalui lelaman http://www.nets.com.sg
KAD AUTOPAS HILANG/DICURI
1. Apa yang perlu saya lakukan sekiranya Kad Autopas saya
hilang atau dicuri?
Jika Kad Autopas anda hilang/dicuri di Singapura, laporkan
kehilangannya di mana-mana Pondok Polis Kejiranan. Apabila
anda meninggalkan Singapura melalui Pusat Pemeriksaan
Woodlands atau Tuas, tunjukkan laporan polis pada pegawai di
pejabat VEP/Tol untuk meminta bantuan.
Jika Kad Autopas anda hilang/dicuri di Malaysia, anda boleh
laporkan kehilangan tersebut di mana-mana balai polis di
Malaysia. Apabila dan memandu ke Singapura pada masa
akan datang, tunjukkan laporan polis anda pada pegawai
dipejabat VEP/Tol. Anda perlu beli Kad Autopas baru dengan
harga S$10/-.
Pemegang Pas Kerja yang dikeluarkan oleh Kementerian
Tenaga Kerja, yang bukan penduduk tetap Singapura, boleh
memandu kenderaan yang berdaftar asing di Singapura, jika
dia memenuhi syarat tersebut:
Beware of
Auto Barrier
图一
图二
图三
注意事项：
如出现任何错误交易讯息 （请参阅图8至13的讯息），请直接前
往陆路交通管理局设於关卡的办事处寻求协助。请勿走到另一个
移民局护照检查柜台企图插入您的自动过关智慧卡。
图四
图五
图六
VEP
ERP
:$ 35.00
:$ 5.00
Paid :$ 46.50
图七
Entry Toll :$
Exit Toll :$
Card Bal
2.70
3.80
:$ 10.00
图八
图九
图十
图十一
图十二
图十三
如出现任何以上的讯息，表示阅卡器无法从您的自动过关智慧卡
扣除任何收费。请勿走到另一个移民局护照检查柜台的阅卡器
企图插入您的自动过关智慧卡。如果发生尚未支付之前的相关
收费，您必须另外缴付S$10 的行政费。如阅卡器无发自动的扣
除金额，请在未离开关卡前，到陆路交通管理局的办事处寻求
协助。
车辆类型
入境准证费
星期一至五
(零晨2点至下午5
点) *
星期一至五
(下午5点至零晨2点)
周六，周日及新加坡
公共假期
汽车
每日$35
免付费
摩托车
每日$4
免付费
* 在新加坡的年中和年尾学校假期里，入境准证操作时间将提
早至中午12点结束。
车辆类型
位于兀兰关卡的过境
关税
位于大士关卡
的过境关税
(入境和离境)
入境
离境
摩托车
无须付费
无须付费
$0.50
汽车
$2.70
$3.80
$3.20
搬运车和轻型货车*
$4.00
$5.80
$7.40
重型货车
$5.30
$7.70
$14.70
德士
$1.40
$1.90
$2.50
巴士
$2.20
$3.10
$3.90
自动过关智慧卡
图十四
万捷通自动过关智慧卡
图十五
您可以在陆路交通管理局设於关卡的办事处以现金，NETS 或
信用卡缴付相关收费。
如果您的车辆入境准证费/过境关税无法在移民局护照检查柜
台的阅卡器扣除的话，您必须另外缴付S$10的行政费。
如果您使用的是有磁片的自动过关智慧卡（图14），请将卡
插入在EPS停车场入口及出口处的读卡器里。如果您使用的是
万捷通自动过关智慧卡（图15），请在免接触式的停车场入
口及出口处的读卡器上点击。
拥有磁片的自动过关智慧卡可在标有“NETS”现金卡标志的
商家使用。同样的，万捷通自动过关智慧卡可在标有“NETS
FlashPay” 标志的商家使用。
欲知更多详情，您可以上网到www.nets.com.sg
是的。请记得在下次重返新加坡时，到离移民局护照检查柜
台不远处的陆路交通管理局办事处将新的资料输入自动过关
智慧卡内。
您必须使用同一张卡来完成一趟旅程。 N
o, the same card must be
自动过关智慧卡的退款事项
您可以到陆路交通管理局设於关卡的办事处或位于10 Sin Ming
Drive, Singapore 575701的办事处填妥退款申请表格。（欲知
位于10 Sin Ming Drive陆路交通管理局办事处的开放时间，请
参阅背页。）
请将自动过关智慧卡，连同填妥的退款申请表格，及退款申请
者的护照或身份证复本，交至有关部门。你可以选择其中以下
的两种退款方式：
1）以邮寄的方式将支票寄到您指定的地址；或
2）将现金余额存入您的新加坡银行账户中。
a） 请在退款申请表格里注明银行账户持有人姓名，银行账
户及银行账号。
b） 如果银行账户持有人并不是退款人，请付上一张银行
账户持有人的护照／身份证复本。
2. 如果我不再是汽车车主，我是否还可以申请自动过关智慧
卡退款？
您的自动过关智慧卡可以申请退款。您可以参照上速程序领
回自动过关智慧卡的余额。
过期的自动过关智慧卡
您的自动过关智慧卡（参阅图14）的有效期限为5年，万捷通
自动过关智慧卡（参阅图15）的有效期限则为7年。
您可以用以下几种方法确定自动过关智慧卡是否已经过期：
万捷通自动过关智慧卡：您可以从NETS自助充值机或地铁站
的General Ticketing Machines (GTM)的收据中查阅。您也
可以向陆路交通管理局设于关卡的办事处的的官员查询。
自动过关智慧卡：您可以查看卡背面的有效日期。您也可以
拨打NETS客户务热线6274 1212查询。请提供印在卡背面的16
位数字 。 您也可以向陆路交通管理局设于关卡的办事处的的
官员查询。
不可以。请在抵达新加坡境内时到陆路交通管理局设於关卡
的办事处购买新卡。
如果您的卡即将过期，请记得在抵达新加坡境内时到陆路交
通管理局设於关卡的办事处购买新卡。
不可以。自动过关智慧卡的有效期限是不可以延长的。
您可以按以上“自动过关智慧卡的退款事项”问题所描述
之申请程序领回自动过关智慧卡内的余额。请登入http://
www.nets.com.sg/ 网页参阅由NETS规定的使用条款及条
件。
失去或被偷窃的自动过关智慧卡
如果您的自动过关智慧卡在新加坡丢失或被偷窃，请立即前
往任何一间新加坡邻里警署报案。当车辆在兀兰或大士关卡
离境时，请向陆路交通管理局设於关卡办事处的官员查询并
出示警方的报案记录，寻求他的协助。如果您的自动过关智
慧卡在马来西亚丢失或被偷窃，请立即前往任何一间马来西
亚警署报案。当您在重返进入新加坡时，请向陆路交通管理
局设於关卡的办事处的官员查询，并出示警方的报案记录。
官员将以S$10售卖一张新的自动过关智慧卡给您。
但是，任何持有由人力部发出的工作准证，且不是居住在新加坡
的人，只要符合以下所有的条件，便可以在新加坡驾驶外国注册
的车辆：
Autopass/
CashCard
Top-Up Booth
(24 hours)
Autopass/
CashCard
Top-Up Booth
(8am to 8pm Daily)
Autopass/
CashCard
Top-Up Booth
(24 hours)
The Vehicle Services Group of the Land Transport Authority is
located at: 10 Sin Ming Drive, Singapore 575701
Jabatan Perkhidmatan Kenderaan Penguasa Pengangkutan
Darat terletak di: 10 Sin Ming Drive, Singapore 575701
Vehicle Services Group
Drive, Singapore 575701
10
Sin
Ming