NYLIC University

NYLIC University
A Lifetime of Learning
EOE M/F/D/V
Bringing Out the Best in You
NYLIC University’s core academic purpose is to
provide the award-winning training and support
one needs to confidently serve the insurance and
financial needs of clients.
NYLIC University has been recognized by
numerous organizations as a leader in corporate
education, including the American Society for
Training and Development (ASTD), the Corporate
University Xchange and Training Magazine (2005).
We invite you to explore all that NYLIC University
has to offer. We think it’s a wise investment in
your future — and ours.
1
What is NYLIC University?
NYLIC University, the umbrella for agent and
management development, enhances the
professionalism and productivity of our Field
Force. The University consists of several
schools focused on learning for new agents,
experienced agents and field management.
NYLIC University’s emphasis is on helping agents
and managers become and remain successful.
Therefore, the entire curriculum is aligned
with the business objectives of New York Life
Insurance Company, and based on teaching
agents what is needed to sell more insurance
and to successfully run their business.
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NYLIC University is focused on helping agents and managers
become and remain successful.
NYLIC University provides learning opportunities
in a variety of ways, including distance e-learning,
online courses, CD-ROM courses, national
centralized training and classroom-style training.
NYLIC University offers 29 online courses that
qualify for state-approved continuing education
credits.
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In addition, tuition reimbursement is available
for CLU, ChFC, CFP® and MSFS, as well as
advanced off-site workshops for qualified agents.
Special Leaders for Life workshops are offered
to established agents to develop advanced skills.
Management development is a formal program
that helps agents pursue a career in management.
About Agent Development
At present, NYLIC University offers more than
134 modules, a myriad of sales aids, and focused
management materials reflecting New York Life’s
emphasis on sales, recruiting, retention, and the
successful development of agents and managers.
The agent development curriculum describes
how to be successful in the sale of our products.
Prospective agents are very interested in how
they will learn to sell, what they will do, to whom
they will sell, and how they will be compensated.
NYLIC University is positioned to answer those
questions, and many more.
In addition, NYLIC University offers Career
Development Conference (CDC), which is a sales
skills workshop for agents who have been with the
Company between six months and 2 years. Agents
must qualify to attend this centralized workshop
held at the NYLIC University Dallas Campus.
The rewards from attending the NYLIC University
may be many and tangible, including:
■
Consistent improvement in sales and recruiting
performance.
■
A wide variety of award programs and incentives.
■
Increased productivity in the agents’ professional
and personal lives.
4
NYLIC University offers more than 134 modules, sales aids
and focused management materials, reflecting New York Life’s emphasis
on sales, recruiting, retention, and the successful development
of its field force.
5
Mentoring by MDRT Members
The MDRT Mentoring Program is designed to match highly successful MDRT members with
up-and-coming new agents or less-experienced agents who aspire to MDRT membership.
MDRT is an international, independent association of the world’s best life insurance and financial
services professionals who have achieved a high standard of sales excellence.
The MDRT Mentoring Program is also designed to increase the percentage
of new life insurance agents or less-experienced agents who succeed
as career agents by helping them earn MDRT qualification on a consistent
basis. MDRT membership is encouraged and achieved through the
mentoring of aspiring agents by MDRT members. Agency managers also
play key roles in actively encouraging, supporting and enrolling
MDRT-registered teams.
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Leadership Development and Management Training
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The centerpiece of the leadership development
system at New York Life Insurance Company is
the General Office Leadership Development
(GOLD) system. This system is the foundation
for the development of managers and agents
throughout the New York Life agency system,
and reflects the consolidated best practices and
processes that have been used successfully
by agency managers over the years.
NYLIC University online management development
courses provide training on a wide range of topics
for new managers. Four comprehensive courses
take a new partner from management orientation
to fundamental, intermediate and advanced topics.
Each of these courses is designed with action
plans, follow-up activities and checklists to help
the managing partner monitor and coach the
new partner.
The New York Life management development
process is an integrated, system-wide program.
Specific management competencies, such as
recruiting, supervising and developing are listed
in the GOLD System, and managers are
evaluated on these competencies in their semiannual performance reviews.
Supplementing the course materials are four
levels of management schools plus an on-going
continuing educational program. The schools
include the Partners Fundamental, Intermediate,
Advanced Schools, and the Home Office
School. In addition to professional Home Office
facilitators, guest faculty for each school includes
a zone officer and a leading managing partner
and senior partner. These leaders help reinforce
the sharing of best practices and ensure
the consistency and credibility of messages
throughout the training process.
The continuing education program for managing
partners and senior partners is called the
Management Leadership Series and is
designed to share best practices with field
leaders who have already attended the Home
Office school. In this program New York Life
provides an opportunity for industry experts,
consultants and senior officers to share their
wisdom and best practices on all aspects of
successfully running a general office.
The GOLD system is the foundation
for the development of managers and agents
throughout the New York Life agency
system, reflecting best practices and
processes that have been used successfully
by agency managers over the years.
New York Life is a major supporter of The American
College. The American College is devoted to
professional development. Partners are assessed
annually on their progress toward a professional
designation offered by The American College.
New York Life reimburses all agents and managers
for successful completion of specific courses
toward a professional designation such as
Chartered Life Underwriter (CLU) or Chartered
Financial Consultant (ChFC).
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Use of Technology to Support Learning
NYLIC University Online Campus is New York
Life’s Learning Management System designed
for our field managers and agents. It is available
24/7 from any Internet connection either within or
outside our company Intranet. NYLIC University
Online allows us to provide a “blended learning”
approach for agents and managers.
As soon as agents are hired, they are introduced
to NYLIC University Online, as they are required
to complete an Ethics online exam. All new agents
are required to attend classroom instruction, as
well as complete related online courses. Newly
hired managers are also required to complete
online courses and complete assessments.
Students are able to register online to attend
NYLIC U offsite training workshops.
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Our site provides easy access to a complete
curriculum, which allows the students to have
more control over their learning experiences.
NYLIC University Online provides just-in-time
learning, enabling our agents and managers
immediate access to information. This ability
allows them to perform in a more effective and
efficient manner.
Our Learning Management System allows our
team to create online courses integrating graphics
and audio for a more effective learning experience.
We provide monthly virtual classroom sessions
to our managers in the field and archive those
sessions for future viewing. We are able to track
a student’s training history via several different
reports.
A blended learning approach:
Through NYLIC University Online, we are
able to provide skills on demand, live
Webcasts, online courses, online resources
and manuals.
NYLIC University Online includes a site map, which
makes it easy to understand the infrastructure of
the site. We have also incorporated Google’s
search engine, which allows the student to find
topics, documents, PowerPoint presentations,
etc., providing informational material in a dynamic
e-learning environment. We are currently exploring
the possibility of linking students to online mentors
and coaches. In addition, we are looking into
the development of curriculum road maps for
experienced agents. This feature will enable them
to complete courses that are more appropriate
for their experience level.
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Commitment to Diversity
New York Life has embraced diversity as a
corporate business value. As such, diversity
training is included in all national schools for
managers and agents, and it is integrated in all
materials included in NYLIC University.
■
New York Life was
named a Workplace
Model of Excellence
by the National Healthy
Mothers, Healthy Babies Coalition (HMHB)
for the second year in a row.
In 2006, a number of leading publications and
organizations praised New York Life for its deep
unwavering commitment to diversity, including:
■
Family Digest Magazine named New York
Life Insurance Company as one of the Best
Companies for African Americans for the
third year in a row.
Essence Magazine recognized New York Life
as one of the “35 Great Places To Work.”
For the fifth consecutive year LATINA Style
has featured New York Life in their 50 Best
Companies for Latinas to Work For in the U.S.
And for the first time, New York Life has
earned a spot on the National Association for
Female Executives “Top 30 Companies for
Female Executives” list.
■
Profiles in Diversity Journal named New York
Life to the 2nd Annual Top 10 International
Innovation in Diversity Awards.
■
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The Future of NYLIC University
In the future, we will see even more education and
training offered through our Web-based platform,
including online-moderated courses similar to
the courses that are offered through Universities
online. A moderator would have a class of 20
and the course would require weekly readings,
weekly action projects that are reported via the
web, and other assignments. The moderators
would be available in a chat room at specific
hours during the week and synchronous online
classes may also be arranged.
Today, simulation training, conducted at the
Dallas Campus, is used in a course for prospective
managers. They are placed in the position of
being offered the opportunity to lead a new
General Office and the manager has to role play
his interactions with his new staff and set an
action plan for his first day, week, and month
in the office. Online simulations are being
planned for the future as well for both agents
and managers.
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Our Mission
NYLIC University: The Strength to Succeed ®
The mission of NYLIC University is to improve agent and management performance and to be
recognized as an outstanding provider of professional development opportunities in the industry.
NYLIC University implements this mission by:
➤ Providing a top quality, effective and useful development curriculum, and systems for implementing
that training for the field.
➤ Providing a team of development managers in the field, dedicated to improving agent performance
through supporting sales, developing agent skills, implementing our University, and supporting
the field management team.
➤ Providing centralized training options for agents and managers through the NYLIC University
Dallas Campus.
➤ Providing alternatives to classroom training that will take advantage of the technology options that
are available, including Web-based and other distance learning alternatives.
➤ Researching the latest cutting edge adult learning and performance improvement methodology and
bringing the newest, most effective systems to the agent and management field force.
New York Life Insurance Company
New York Life Insurance and Annuity Corporation (A Delaware Corporation)
51 Madison Avenue, New York, NY 10010
www.newyorklife.com EOE M/F/D/V
14280(12/06)
SMRU 00337183CV(Exp.12/08)