challenge l change l commitment - DDRC

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2010 - 2011 Annual Report
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change
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commitment
Table of Contents
About Us
Everyone Belongs
Advisory Committee Report
Our Advisory Committee
2010 - 2011 Board Report
A Message from Helen Cowie, CEO
Resource Team Career and Leisure Services and PACE
Community Living Network
TM
Comprehensive Care
Bow Place
Brenda and Robert
Leonard
Bradley
Matthew
Shelley
Tom
Human Resources Public Relations and Communications Information Technology Community Development Fund Development 2010 - 2011 Financial Reporting
With Thanks to Our Generous Donors
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About Us
The Developmental Disabilities Resource Centre (DDRC) of Calgary is a non-profit,
charitable organization dedicated to facilitating the inclusion of people with developmental
disabilities in the community in real and meaningful ways. The DDRC not only provides
programs and services to support children and adults with developmental disabilities, but
also exists as a resource centre to the general public to support the inclusion of all people
in the Calgary community.
Operating under the direction of a volunteer Board of Directors, the DDRC’s activities
are funded through government contracts, fees for service, products and services from
agency-owned businesses, fundraising events, corporate partnerships, and individual
donations.
Our business number is 10683 0060 RR0001.
Our Mission
The DDRC promotes awareness and supports communities to include persons with
developmental disabilities, thereby strengthening communities for all citizens.
Our Vision
Everyone Belongs.
Our Values and Principles
l We value diversity;
l We believe individuals have a right to explore and fulfill their potentials;
l We recognize the need for accountability and responsibility; and
l We foster an environment of respect, acceptance, accessibility, and interdependence.
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“Everyone Belongs” is not only the DDRC’s vision, it is also our social brand, launched in
2003.
everyone belongsTM is guided by:
l A fundamental belief in the importance of human connection.
l A passionate sense of possibility.
l A deep commitment to community.
l A positive spirit of championship.
l An authentic voice of inclusion.
everyone belongsTM promotes the inclusion and contribution of all people, regardless of
disability, ethno-cultural background, age, sexual orientation, or socioeconomic class in
the ordinary stuff of life—going to school, working or volunteering, having friends and a
home.
We believe communities that welcome all citizens are better communities—stronger,
healthier, and more vibrant.
Visit our website at www.everyonebelongs.com.
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Advisory Committee Report
Overview
The Board Advisory Committee serves as a resource to the Board of Directors and agency
programs with a focus on matters related to DDRC direction, client rights, client satisfaction
and plain language printed materials. The objectives are to represent the views of adults with
developmental disabilities as they relate to decisions that will have an impact on their lives and on
agency direction and to ensure that DDRC decisions and processes follow the standard of “Nothing
about us without us.” As a Committee, we meet every other month. Every Committee member
must be directly affiliated with the DDRC as a client.
The Board Advisory Committee was formed in 1996 to give people with disabilities a voice and
to bring thoughts and support to the DDRC Board of Directors, the Management Team and staff.
The Advisory Committee Charter was drafted on February 2, 2005. It described our Mission,
membership, authority, expected activities and resources. New Terms of Reference were drafted
in September 2010 and defined the Committee as a resource to the Board of Directors and Agency
programs with a focus on matters related to DDRC direction, client rights, client satisfaction
and plain language printed materials. It is also intended to represent the views of adults with
developmental disabilities as they relate to decisions that will have an impact on their lives and
on Agency direction.
The Committee conducts annual reviews of the DDRC’s mission and values; strategic plans for
programs and senior management; Client Rights Statement; Client Handbook; Client Satisfaction
Surveys; promotional materials, including everyone belongsTM ; intake and application documents
for service packages; concerns, grievances and appeal processes; appropriate vocabulary related
to persons receiving service from the DDRC, the Client Safety Plan and plain language documents.
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The Committee
The DDRC Board Advisory Committee Chair provides leadership to the Committee members.
This person chairs the meetings; oversees recruitment of Committee members and a volunteer
Secretary and Facilitator from among DDRC staff or Board members; and is a partner with the
DDRC Board of Directors and Chief Executive Officer in achieving the organization’s mission.
The Committee has a Secretary for the group who is a DDRC staff member. The Secretary is not a
participating member of the Committee, and manages the plain-language agenda and minutes;
organizes and files documents; and supports the Committee’s paperwork needs.
There is one Facilitator on the Committee, and his/her job is to support the Chair to ensure that
other Committee members provide most of the input during meetings. The Facilitator supports
Committee members to “find their voices” and is directly affiliated with the DDRC as an employee
or member of the DDRC Board of Directors. This person is not a participating, voting member of
the Committee.
There are two to six Committee members who are adults with developmental disabilities and
directly affiliated with the DDRC as a client. The members are active participants in the Committee’s
annual evaluation and planning work. Members attend meetings and actively participate in
discussions and creation of Committee documents and processes. The term of office for members
is two years.
A new support for the Committee Chair has been added in the past year: Mentor-Coach. This
person uses personal and professional experience to support the Chair in achieving success,
learning new skills and preparing for other real-life responsibilities.
The Committee’s future plans are to get more clients involved with our Committee. We are working
to educate Community Resource Workers about the positive benefits of belonging to the DDRC
Board Advisory Committee. We also plan to change our name to something more up-to-date. It is
our goal to have a new name sometime before our AGM.
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Our Advisory Committee
Committee Members
Committee Chair: Brett Soden
Brett has been a DDRC client for 9 years. He started out in the PACE program.
Brett was unfocussed in the beginning and did not really care about what he
wanted to do with his life.
He later found that he needed to do more in order to succeed. Brett joined the
Board Advisory Committee in 2007 and has been on it ever since. Brett strives
to make a difference for people that have disabilities by ensuring they have the
same rights as anyone else.
Committee Member: Dustin Winters
Dustin is a very active community member and is working full time. He is also
very active in his church and plans to attend SAIT in the near future. He is in
his third year with PACE and has been working at his present job for just over
a month.
Dustin joined the Advisory Committee so he can have a say and speak up for
the people who are not so vocal.
In the next few years he would like to see the Committee get more active members and to still be
involved in making a difference and having a say for people with disabilities.
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Committee Member: Jasen Goebel
Jasen says he has been at the DDRC for a “really long time.” He started coming
here when he graduated from the Calgary Christian High School about eight
years ago.
He was asked to be on the DDRC Advisory Committee, and it feels good to
be part of it because it is about clients’ rights. It is helping him learn how he
can make changes, and then we can respect each other and learn and grow
together. Part of his learning is to know what his legal rights are. Other voices need to be heard,
so that is why he is doing this.
Committee Member: Jessica Dempsey
Jessica graduated from Grade 12 at Central Memorial High School in 2009.
She was trying to find a job with her dad’s help on the computer. She heard
the DDRC was looking for clients to help find jobs. She went to the PACE office
in Kensington. She met all the CRWs, and that is how she joined. She felt very
comfortable around everyone, and she started PACE in the year 2010.
Jessica is a volunteer for Lunchbox Theatre, and she is looking for a part-time
job. She heard about the Advisory Committee from her CRW, and she thought
it sounded very interesting. She asked a question about it, like what was going to happen in the
meetings. She learned that there are food and drinks before each meeting, and that they would
discuss client rights, solve problems and share ideas.
Jessica has been on the Advisory Board for two years, and she still really enjoys working on it. At
first, she did not know what to say, but now she enjoys and likes the Committee.
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2010 - 2011 Board Report
With the economy slowly improving, funding for the agency stabilizing, the revised organizational
structure in place and follow up work from two accreditations completed, the Board shifted its
governance work from purely fiduciary to strategic and generative.
The Board fully supported the successful transition of Inclusive Schools to the CBE in June 2010.
What an amazing achievement after 10 years of hard work. Truly a landmark for the DDRC and
those engaged in this ground breaking work.
The DDRC’s programs and services place the individual at the core of what we do. As a Board we
continue our work moving the DDRC toward being a leading, highly regarded agency.
If we are to be leaders, we need to actively seek out partners to work with to achieve our goals.
This work began in September 2010, with the DDRC sending a letter of invitation to 35 other
agencies within our sector. The Board President and Vice President met with eight of the 11
agencies that responded to this letter. The first meeting with the Board chairs of this group of
agencies is scheduled for June, 2011. We will begin to explore possible areas for cooperation and
collaboration.
Increased attention to our strategic plans and the work we did for accreditation, resulted in
focusing the Board’s attention on key agency performance indicators as well as areas of potential
risk. To this end, the Board’s committees developed mandates and yearly work plans to identify
work to be done, potential risk areas and mitigating strategies. A complete risk assessment is
underway.
In December 2010 the Board completed an evaluation tool provided by Strive. Through this tool,
Board members’ strengths and areas for opportunities were identified. At the Board retreat, plans
were formulated to address the opportunities.
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The Board needs to reflect the community in which it serves as well as have a sufficient number of
members to do its work. With that in mind, the Board is focusing on targeted Board recruitment; in
particular, seeking three to four members with diverse cultural backgrounds, skill and experience
in fund raising and human resources, and within the 25 – 40 year old age group. The Board is also
seeking a family member of a DDRC client.
We welcome Prentice Dent and Dan Meades to the Board. To assist with Board members’ orientation,
a package of information has been reviewed and updated with the eventual goal of making this
web based. Ongoing monthly Board education, from DDRC operations
leaders and others, further assisted Board members’ understanding of the
work the agency does and related strengths and opportunities. Last year
Board members attended seven outside educational sessions to further their
understanding of Board responsibilities.
The Board continues to marvel at the DDRC staff’s commitment to our
clients and their families. You are the life blood of our organization and it
is your faces that we project to the community. We appreciate the Senior
Leadership team and the staff for their ongoing hard work, dedication and
passion that continue to move the DDRC forward.
Wendy Dirksen
welcomes guests to the
2010 Inclusion Awards.
Respectfully submitted,
Wendy Dirksen
Chair, DDRC Board of Directors
2010 - 2011 Board of Directors
President/ Chair:
Wendy Brown Dirksen
Vice President:
Anna Kae McIvor Todd
Treasurer:
Rob Maitland
Secretary:
Kathy Koole
Past President:
Janet Hutchinson
Director:
Director:
Director:
Director:
Director:
Director:
Brett Soden
Joan Bruch
Mare Donly
Peggy LeSueur
Prentice Dent
Dan Meades
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A Message from Helen Cowie, CEO
The beginning of the year was challenging, with further funding cuts and the
knowledge that we would lose our Augmentative and Alternative Communication
Centre in September 2010. Staff were consulted about the funding cuts and we
managed to cause minimal disruption to clients, families and staff members when
they were implemented.
Despite this difficult beginning, significant work was completed this year. The
DDRC became accredited by Accreditation Canada. It was not an easy process
to become accredited, and there was great rejoicing by both the DDRC Board and staff when we
made the grade.
Within the agency, the PACE (Participation in Career and Academic Exploration) program continued
to grow. We also transitioned and welcomed clients from another service provider into DDRC
programs.
Our Caseload Coordination Model provides a smooth intake process for clients and families.
The Resource Team was also revamped to better reflect the goals set for the agency and to offer
additional supports to front line services. We continue to work on this part of our plan to ensure
that clients and families feel welcomed at the DDRC.
In the community, the Calgary Board of Education presented a Lighthouse Award to the DDRC
for its work with schools to ensure that children with developmental disabilities are supported
in mainstream education. This concluded a decade long joint initiative, and staff, both past and
present, should be proud of this outstanding accomplishment.
The DDRC and several other partner agencies collaborated to identify how we could collectively
devise training programs in an effort to streamline and save on costs and training time. This work
will continue for an initial two year period.
We were thrilled when DDRC clients Ekaterina Adaikin, Dustin Winter, Marilyn Wilson and Bradley
Henkel were nominated for Calgary PDD Community Leadership Awards. Bradley successfully took
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home the Individual Leadership Award from the Calgary round, and Marilyn, who won the Norm
McLeod Award for self advocacy at the Calgary Awards, went on to win the Provincial Award in
the same category. The DDRC was also honoured to have been nominated by two families for the
Community Disability Service Sector Leadership Award. Thank you so much for your nominations.
In 2010 - 2011, we also re-branded, launched a new logo and began
the process of redesigning all of our materials. The brochures were
also redesigned, with our aim being to produce a single plain language,
yet professional, publication for our programs. Clients were consulted
and provided very valuable feedback on the brochures, furthering our
vision of inclusion.
Helen with PPD’s Stan
Skoropad at our Stampede
Connection, a new external publication for our stakeholders was
Breakfast.
launched, as was The Digest, a new monthly e-news magazine for staff,
which highlights our work with clients and promotes outcomes achieved, provides information on
available training, and is an informative resource. I am delighted to report that a number of staff
contribute to The Digest.
The 30th annual Vipond Golf Tournament was held at the Earl Grey Golf
Course and we were thrilled to receive over $60,000 in proceeds raised
from that day. My sincere thanks and gratitude are sent to the committee
who work so tirelessly each year to provide funds to the DDRC.
Helen with Vivian Trinh
and Eric Koo at the Vipond
Golf Tournament.
The 2010 Stampede Breakfast was a great success with 505 breakfasts
served. We were also delighted that several MLAs came to share in our
celebration and talk with community members.
The Inclusion Awards gala in October was sensational. Our new team put together an event to be
remembered with live music, a silent auction and a three-course dinner. The theme was the Oscars
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and 300 clients, guests and staff dressed for the event. The party atmosphere was electric. The
occasion did have a serious purpose however, which was to highlight and honour the work of the
disability sector and community members who support people with developmental disabilities.
December saw us hosting our first ever Holiday Open House, as
a celebration for staff, clients, friends, family and our community
partners. The event ran from 11:00 a.m. until 3:00 p.m. The DDRC
hosted over 200 people for food, fun and festive spirit. The open
house was a huge success and we are planning to make this an
annual event.
Helen with Doug Spark at the
Inclusion Awards.
As the year drew to a close the developmental disabilities sector
anxiously awaited the findings of the KPMG report that was commissioned by Minister Jablonski,
the Minister of Seniors and Community Supports. The purpose of the review was to investigate
the administration costs for the sector and, where savings were found, to direct the money back to
the front line to support the clients that we serve. As at March 31, 2010 we still await the findings.
Finally, I would like to take the opportunity to thank the DDRC Board members, a group of
volunteers who selflessly give their valuable time to provide direction to myself and the agency;
the Management Team and staff who work daily to make sure our clients have the opportunities
to make them part of our communities and to all our many stakeholders, partners, funders, donors
and our clients who help to make the DDRC an organization I am proud to serve.
Sincerely,
Helen Cowie,
Chief Executive Officer
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Resource Team
Career Consultant
The DDRC’s Career Consultant offers ongoing training to staff and clients on such topics as including
job searching, résumé and/or cover letter writing, interview skills using role play, cold calling and
networking. The Career Consultant liaises with employers and community groups, and assists and
supports DDRC clients in the attainment of personal goals related to employment, community
volunteerism, and civic life.
Caseload Coordinators
In 2010 the Caseload Coordinator role was implemented in all DDRC programs. Every DDRC
client has been assigned a Caseload Coordinator. This new position was created to support staff,
families and networks through driving accountability and consistency of the DDRC’s administrative
processes. Client support networks now have one access point to the DDRC through their Caseload
Coordinator. The Caseload Coordinator manages all the administrative processes that support a
client’s service: such as funding, data tracking, service planning, file management, and guardian
concerns, complaints, and accolades.
Family Respite Resource Services, formerly known as Community Respite Network (CRN)
Family Respite Resource Services (FRRS) assists families in the Calgary and Rocky View area.
Families who have a child with a disability may explore and secure community-based respite
opportunities according to their unique support needs and desires. Respite providers are not
DDRC employees; therefore families using FRRS are ultimately responsible for hiring a respite
provider as well as payment for respite care.
Positive Behaviour Support
The Positive Behaviour Supports program assists clients working through challenging situations or
behaviours. The Positive Behaviour Support (PBS) Coordinator is responsible for the development,
monitoring, and evaluation of behavioural support plans in collaboration with clients and
guardians. The PBS Coordinator also provides training and acts as a resource for staff providing
services to adults and children within DDRC’s programs.
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Quality Assurance
This department creates accurate and timely reports on agency outcome measures based on
logic models and effective data collection and creation of improvement recommendations based
on results. The Quality Assurance Coordinator researches “best practices,” Quality of Life (QOL)
standards, and tools to support consistent strategies and outcome measures.
Training and Development
The Training and Development Coordinator oversees, delivers and, at times, develops new training
to include all aspects of service throughout the DDRC. Training and Development also acts as
primary contact for the DDRC in terms of accessing external resources and to promote the DDRC
as a resource to other organizations and the community.
Career and Leisure Services and PACE
Career and Leisure Services (CLS)
CLS staff members support approximately 153 clients as of
March 2011 as they go about the business of everyday life:
working, participating in clubs, volunteering, and making
friends.
Participation in Academic and Career Exploration (PACE)
PACE is a short-term, school-to-work transition program for
young adults between the ages of 18 and 25. Staff members
typically meet and support clients in their local neighborhoods
at libraries, schools, community service centres, and job
sites. Clients receive individualized guidance to establish and
achieve goals in the areas of academics and career exploration. Since its inception in 1996, PACE
has assisted more than 60 young adults with their transitions to the working world.
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Community Living Network
The Community Living Network (CLN) is designed to assist adults with developmental
disabilities to explore and secure living arrangements within the city of Calgary. CLN provides
community living support that presents people with choices and helps build the community’s
capacity to include people with developmental disabilities.
In 2010 - 2011, the focus of the CLN program was to ensure:
l Clients live in situations of their choice
l Clients participate in activities of their choice in their communities
l
Home Support Workers have increased their confidence and abilities to provide quality
support to their clients
l Plans and strategies are in place to ensure stability in living situations for clients who
are aging
CLN outcome measurements reflect that we were successful in all of the above areas.
Some highlights of the 2010 - 2011 fiscal year include:
l The CLN program moved from Kensington to the DDRC’s main office
l CLN went through organizational restructuring and moved from a “self managed”
team to having a Team Leader
l We completed the intake of 8 clients from the Hull residential program which closed
l CLN hired 8 new CRW’s to support clients who are living independently
l The CLN program capacity increased from 80 to 95 clients; we are currently supporting
91 clients and we are working on intake for the 4 remaining spaces
l Of the 91 clients supported by CLN: 77 live in supportive living situations, with 6 clients
owning their own homes; 14 clients live independently and receive support from CRWs
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Passages
CLN would like to recognize the passings of two long time clients, Wesley Cumming and Brian
Batty.
Wesley Cumming
July 16, 2010
Wesley was a cancer survivor for many years,
who was well supported to live a full and
active life in his long time living situation. His
medical needs were also supported by CLN.
Wesley is greatly missed.
“Wesley was a delightful
man who loved nature. He
had a great passion for birds
and would sit at the window
or in the garden and watch
them. He had lots of bird
books and loved learning
about them. He also loved to ride his bike in Fish
Creek park with his supportive roommate.”
“I remember driving with him
by the house he grew up in,
which was important to him.
Brian was reacquainted with St.
Mark’s Anglican Church where
he attended with his family
while growing up. Many of the
congregation recognized Brian
and were glad to see him back.”
-Barb Czyz, CLN
Brian Batty
January 5, 2011
Brian was one of the “Original 6 “ children
educated in DDRC founder Christine
Meikle’s kitchen school in the 1950’s. He
was an active and well-loved community
member who made a positive impact on all
who knew him.
-Pamela Warenko, CLN
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TM
We believe that everyone benefits when actively involved in the community. Our programs
provide respite support, home making and personal care assistance for individuals and
their supportive networks. These individuals may have a developmental disability, short
term injury or chronic condition which requires assistance with daily living activities. Our
programs are both publicly and privately funded.
Our Programs
Community Respite
Respite is a break or time away, and its main purpose is to provide relief for the family while
offering a positive and rewarding experience for the client, thorough outings, homework,
after school activities or other such events.
Home Care
Qualified Personal Care Aides provide personal care, companionship and light homemaking
to seniors or individuals recovering from illness, injury or who have a chronic condition.
This service may be provided in the client’s own home or in a care facility. Services are
available 24 hours per day, 365 days per year and are tailored to meet the unique needs
of each client. Revenues generated from the home care service support DDRC programs.
Over Night Respite
The DDRC’s Overnight Respite Services (ONR) was launched in early 2009 in response to
the great need demonstrated by families using DDRC services. Respite care is provided
by pre-screened, qualified, trained sub-contractors that provide exceptional care to
adults with developmental disabilities in the respite provider’s home. This program has
experienced steady growth since its inception with 12 clients now actively participating
in it.
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Bow Place Respite Home
The Bow Place team offers respite to families of children and adults with developmental
disabilities who need a night, weekend, or vacation “time off.” They provide a “home
away from home” in a beautiful setting, striving to promote guests’ independence while
instilling comfort and confidence in their families.
Bow Place is completely wheelchair
accessible and can accommodate
up to six individuals at any one
time. Bow Place offers a variety of
outings and fun activities such as
music sessions and visits from pet
therapists.
Bow Place offers:
l Personal care
l Medication administration
l Gastrostomy tube feedings
l Spa jetted tub
l Activities and crafts
l Field trips and outings
FSCD 48%
PDD 52%
Funding of Active Clients at Bow Place Respite Home
from April 1, 2010 – March 31, 2011
To arrange a tour of Bow Place Respite Home, please call the Comprehensive Care office
at 403-240-7327.
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Community Living Network
Brenda and Robert
As Brenda and Robert begin to think about ways
to celebrate their 30th wedding anniversary they
also reflect on what it takes to make a marriage
successful. Brenda says it is important to be there
for one another and love one another. Robert adds
that it is important to have patience and do things
together. They enjoy going out for supper and to
a movie. They like to go to the Flea Market on
Saturday mornings. They love bowling and are very
good at it… they have a display case that spans the
wall of their living room and it is still not big enough
to hold all their trophies.
They love their bright and cheery South West
Calgary suite and appreciate all the assistance they
get from the family that lives upstairs.
This past year the couple had to
deal with a serious health concern
and appreciated all the support they
receive even more.
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Leonard
Community Development
The ElderNET Calgary Coordinating
Committee’s vision is that Calgary
seniors, funders, service providers,
policy makers and the community at
large come together to ensure that
seniors, now and in the future, will
have an enhanced quality of life and
meaningful involvement in decision
making that affects their quality of life.
This year Leonard, a proud 60-year-old,
got an opportunity to talk about what
he thinks the City of Calgary should do
to help seniors. Leonard attended two large community
meetings facilitated by ElderNET and there he added his
thoughts to the thoughts of many others. He thinks that
Calgary can become a really great place for seniors to
live. Leonard is eager to get the report and hopes the
group will re-convene soon. He enjoys being an advocate
for older people and for people with disabilities.
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Career and Leisure – South Team
Matthew
Safeway is a very successful Fortune 500 company and believes
the professionalism, diversity, spirit and friendliness of their
people are the reason they are thriving in locations across the
U.S. and Canada. Glenmore Landing, in South West Calgary, is
one such store.
Matthew has been working at Safeway for two years. When
asked about his work he replies “all I can say is that it is a really
great place to work.” When Matthew joined Safeway he was
looking for more challenges. He wanted to try some new things,
get more training, and expand his role. He has been able to
meet his goals and is looking forward to continuing to serve his
Safeway customers in as many ways as possible.
Bradley PACE Program
Calgary Learns has been presenting Life of Learning Awards
to Calgarians for more than 10 years. These awards,
affectionately known as the LOLAs, are a way to honour
outstanding contributors to lifelong learning.
This year Brad was very happy when he received a LOLA
along with a $500 cash prize. Brad is hard working and
very motivated to learn. He recognizes the importance of
developing literacy skills and sees how this will benefit him
in his future endeavours. Brad has achieved exceptional
results in his program of study at Bow Valley College.
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Shelley
Career and Leisure – North East Team
The Home Depot is the world’s largest home
improvement retailer employing over 28,000
people around the world. Shelley is happy to
be one of them and she wears her orange
apron with pride. This year The Home Depot
Canada was named one of Canada’s Top 100
Employers for 2011.
Shelley thinks Home Depot is a great place
to work. She got her “5 year” pin this year.
Shelley works in the garden centre where
she has numerous duties. Her favorite is
watering. She knows the water requirements
for every plant. Shelley says she likes the
paycheque too.
She has taken
two trips to
Toronto to visit
her sister. She is
looking forward
to another visit
soon. Shelley
likes to go out
for lunch and
often
meets
her family for
lunch
across
the street from
work.
Career and Leisure – South Team
Tom
The Killarney Glengarry Community Organic
Garden is an oasis of green, as well as a place of
peace and quiet, in the inner city. The garden
provides a great opportunity to meet other
gardeners and to grow your own garden fresh
produce.
Growing up Tom’s
mother had a big
garden.
“She’d
go outside for
vegetables”
he
says “and then
come in to cook
them.” This is
Tom’s first garden.
He grew beautiful
yellow
beans,
lots of lettuce,
broccoli, peppers
and cauliflower. His favorites were the carrots,
strawberries and cucumbers.
He likes getting exercise, watering is his favorite
job, and he says he also likes working on his tan.
There is a community party at the end of the
season that Tom looks forward to attending.
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Human Resources
Under the guidance of a new Human Resources Manager, the department conducted a review and
audit of HR business processes. The purpose of the evaluation was to determine which phases
of the Employee Life Cycle needed to be streamlined to ensure the DDRC is cost efficient and to
improve the efficiency of our employees.
Recruitment
Separation
Employee
Relations
On-Boarding
Performance
Management
Health and
Safety
Compensation
and Benefits
Training
Professional
Development
Employee Life Cycle
From the evaluation one major project was identified and completed. A performance management
strategy, designed to support our desire for building change management in a continued effort to
promote cultural change. With this strategy in place, we can be better placed to achieve our
operational strategic plan and support the setting of a foundation for rewarding excellence.
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HR Mission Statement
Human Resources will serve as a strategic partner alongside the DDRC’s management and staff in
supporting the mission of the DDRC. The Human Resources department will take a leadership role
in providing services that support the organization by promoting the concept that our employees
are our most valuable resource and will be treated as such. The Human Resources department
will act a catalyst enabling all employees to contribute at optimum levels towards the success of
the agency.
Our vision is to establish an optimal work environment for obtaining sustained high productivity,
continuous improvement, organizational renewal, and exceptional customer service through
effective and efficient practices, confidentiality, accountability and trust.
Our mission is to provide a full range of centralized, comprehensive human resource management
services for employees of the DDRC and to assist the Agency in the attraction and retention of
qualified employees.
Human Resources will:
l provide leadership and guidance in the development, implementation, and equitable
administration of policies and procedures, thus fostering a positive work environment.
l work with DDRC’s management and staff to ensure compliance with all Federal, Provincial,
and local laws pertaining to employment standards, human rights, and workplace health
and safety.
We are committed to a culture that encourages:
l collaboration
l trust
l health & wellness
We value:
l inclusiveness
l retention
l diversity
l professional development
27
Benefit Administration
A new Employee and Family Assistance Program has been introduced. Supporting employees and
their immediate families in times of need is important to the DDRC. We recognized that some
employees may, at times, be faced with a personal, family, or work-related problem that would be
helped by counseling services. Over 80% of staff attended training sessions for the new program.
Training and Development
The Agency offered a variety of training and development opportunities this year to demonstrate
our commitment to a structured and systematic training and development process. The training is
designed for all employees on an ongoing basis to enable them to perform their duties effectively
and efficiently.
80
70
Standard First Aid and CPR
Training Program Participation
Recognizing Abuse and Taking Action
Back Care for Caregivers
60
Building Relationships
50
Client Interview Skills
40
Community Development
Ethics of Touch
30
Cold Calling for Staff and Clients
20
Market Driven Employment
10
Medication Administration
0
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Non Violent Crisis Intervention
Positive Behaviour Supports
Occupational Health and Safety Highlights
The DDRC introduced a Joint Occupational Health and Safety Committee this year with
representation from all levels of the agency. The committee serves as the communication link
between workers and management around issues of health and safety.
The committee shall:
l Identify situations that may be unhealthy or unsafe with respect to the worksite
l Make recommendations to employer and workers for improvement of health and safety
of workers on or at the worksite
l Establish and maintain educational programs regarding health and safety of workers at
or on the worksite
l Carry out and ensure compliance of those duties and functions as per the Code
The DDRC is an industry leader in occupational health and safety injury reduction.
Experience Rating
2010
2009
DDRC Experience Rate
1.68
1.79
Industry Experience Rate
1.80
2.04
Claim History
April 1 - March 31
Lost time
Modified Duties
2010 - 2011
5
3
2009 - 2010
6
3
29
Public Relations and Communications
A new Public Relations and Communications manager was hired in April, 2010, and the department
focused on building our brands from the inside out. The Public Relations and Communications
Department is responsible for all internal and external marketing and communications efforts
TM
including everyone belongs , employee communications, advertising, public relations, media
relations and the annual Inclusion Awards.
The 2010 Inclusion Awards were held at the MacEwan Centre ballroom at the University of
Calgary and attracted 300 attendees, double the attendance of the previous year. 17 Awards were
presented to those who, through inclusive practices, made a positive difference in the lives of
others. The evening featured live entertainment, an interactive photo booth, a silent auction and
a three-course meal. Our host for the evening was Andrew Shultz of Breakfast Television.
Some other highlights of 2010 - 2011 include:
l Development of 4 new agency brochures
l Development of new forms for internal processes
l Development of a comprehensive Communications Plan
l Production of new special events, including the Holiday Open House and Celebrations
of Our Success
l New advertisements in print and online
l Completion of an internal communications survey
l New publications The Digest and Connection
30
Information Technology
The two IT consultants hired in 2009 were transitioned to full-time
employees in April, 2010, and the IT department was restructured in
preparation for the retirement of a long-time staff member in March,
2011. The new team completed a comprehensive network evaluation
revealed several core components were failing. Many IT improvements
were made in 2010 - 2011 including:
Hardware
l Twelve new HP business class computers were purchased
l Four network enterprise switches were acquired for upgrading the network
l A network printer/scanner/copier was donated
l Second-hand high-end network equipment including monitors, colour printers and a
firewall appliance were purchased at drastically reduced prices
l Four enterprise multifunctional printer/copier/scanners were installed on the network
and several old and/or broken machines were cycled off the network
Software
l Software for IT staff to remotely access all off site computers was installed
l Upgrades were performed for Epicor (Accounting software), Avanti (Payroll system)
and C-views (Comprehensive Care scheduling software); all three were made
available to remote users
Networking
l All network wiring and switches in the Kensington office was upgraded
l Bandwidth to both the North East office and Bow Place was increased by 500%
l A new tape library was purchased and implemented
l A new Avaya IP Office telephone system was installed, with training provided to all
users
Grant Application
l The DDRC applied to CIP for a $50,000 matching grant to rebuild the network
infrastructure
31
Community Development
2010 - 2011 Community Development Milestones
l
l
l
l
l
l
Participation in the Just Say Yes program
Leonard, a CLS client, joined the “aging well in Calgary”
city-wide dialogue facilitated by ElderNET
DDRC client Marilyn Wilson won the PDD Provincial Award,
meeting self-advocate Norman MacLeod and Minister
Mary Anne Jablonski
Marilyn Wilson with Minister
Marilyn also took part in the Vital Signs community
Mary Anne Jablonski at the
Provincial PDD Awards in
conversation on aging
Edmonton.
A number of our clients participating in the mayoral debate on
poverty through Vibrant Communities Calgary
The hugely successful Calgary Community Development conference, chaired by the
DDRC’s Community Development Coordinator
What’s New
l
l
l
l
l
32
Three of our North East clients have been involved in the soon to be open Genesis
Community Centre. One reporting the phases of construction and the others in a
Genesis “constellation” convened for the purpose of naming the Human Services wing
Participation in the Greater Forest Lawn Clothing Give Away and Resource Fair
Support for the 100th Anniversary of the Old Y Centre for Community Organizing
One client involved in a three way (City of Calgary, Staples, and Community Agencies)
initiative to provide school supplies to families who can’t afford to buy them
Toastmasters at the DDRC--the chapter was developed as a segregated, on-site program
to help relieve staff shortages and is proving to be very successful
The DDRC’s Community Development Coordinator was proud to work with the following groups,
incorporating DDRC client participation whenever possible:
l
l
l
l
l
l
l
Calgary Urban Aboriginal Initiative ( CUAI ) – Human Rights Domain
Community Futures Treaty 7 ( CFT7 )
Calgary Catholic Immigration Society – Community Development
Calgary Abilities Network – Transportation Committee
Vibrant Communities Calgary
Community Development Society of Calgary and Area
Just Say Yes (Aboriginal Youth Employment)
Other ongoing Community Development initiatives include:
l
l
l
l
l
l
l
Disability Awareness Training in the community
Support for the Calgary Public Library’s Living Books program
Support of the Calgary Board of Education’s Aboriginal Pride Program
Support for the Bow Valley College SERAW program.
Support for other Calgary Learns funded foundational
learning/literacy programs
Support for Columbia College’s Human Services
Professional program of study
Support for Learning English Together (a program of Aspen
Family and Community
Services provided by the Community Development team:
l
l
l
l
Marilyn Wilson with Bonny
Support for Thrive (community economic development) Johannson,
the DDRC’s Community
Development Coordinator, at the
Support for Human Services programs at the U of C and
Inclusion Awards.
at MRU
Community Development training for DDRC staff
Sharing of information on the support of electors with
disabilities; workshops and discussion groups prior to the 2010 civic election
33
Fund Development
The Fund Development team raises funds to support the DDRC’s programs and services.
2010 - 2011 highlights include:
• The Earl Grey Vipond Charity Golf Classic celebrated its 30th year in June 2010. A total
of $60,000 was raised for improvements to Bow Place Respite Home
• The 2010 Christmas Campaign, which was written by PACE client Tanice McMinis,
raised almost $14,000 for the PACE program
Grants
The DDRC received a Community Spirit Grant in the amount of $25,000 to replace the
flooring in high traffic areas of the main office building.
Gifts
Six laptops were donated to the PACE program by the Computers for Schools program.
Candles and gifts valued at approximately $7,500 were donated by a local business.
Watson Family Foundation
In 2010 - 2011 the Watson Family Foundation provided approximately $3,700 to five
deserving families. These funds were used for groceries, rent, respite and extracurricular
activities.
34
2010 - 2011 Financial Reporting
Sources of Funding and Revenue
Government Funding: 91.63%
Fees for Service: 5.04%
Funds Raised: 3.00%
Other Income: 0.32%
Expenditures
Adult Services: 62.12%
Children Services: 16.15%
Administration: 14.80%
Resource Services: 3.33%
Marketing: 2.70%
Business Ventures: 0.90%
35
With Thanks to Our Generous Donors
Corporations / Foundations
Alberta Culture & Community
Alberta Tubular Products Ltd
Aon Reed Stenhouse
Ashley Furniture
Bayou Perma-Pipe Canada
BDO Canada LLP
Bellport Resources
Black Diamond Group
Buchanan Barry LLP
Burton Painting & Decorating
Calgary Herald
Calgary Kotobuki Society
Calgary Stampeders Football Club
Canadian Oil Sands Limited
CrossIron Mills
Earl Grey Golf and Country Club
EnCana Cares Foundation
Engineered Air - Resman Community
Services
Engraved Memories
First Calgary Financial
FirstEnergy Capital Corp.
Gibson Energy
Global Steel
Hall Visual Systems Ltd.
Holiday Open House 201
Husky Community Rebate Program
J-Del Ltd
36
JLO Enterprises Ltd
Kenroy Home
MacKay LLP
Marthena Home Furnishings
Mulligan (Earl Grey) Total
Murphy Oil Co. Ltd.
Nexen Inc.
Noka Holdings Inc.
PBA Land Development Ltd.
PCL Construction Management Inc.
Platinum Grover
Renfrew Chrysler
Renfrew Insurance Ltd.
Rocky Mountain Food & Wine Festival
Rogers Communications
Rotary Club of Calgary West
Rowe Furniture
Safeway
Sandlewood Developments Ltd.
Sanguine Yoga
Sitcom
Square Butte Ladies Group
Stampede Breakfast 2010 Raffle
SwizzleSticks SalonSpa
Sword Energy Inc.
TELUS
Ten Thousand Villages
Tenaris
The Calgary Minerva Fundraising Foundation
Tim Hortons
Triumph Tubular & Supply Ltd.
United Way Donor Choice
Upside Engineering Ltd.
Vipond 50/50
Wares Oil & Gas
Willow Park Wines & Spirits
Individuals
A J Stuart
A. E. Smith
A. Ronald Law
A. Sheldon Gibson
A. Willis Winter
Agnes Hall
Alec McDonald
Alfred & Marie Anderson
Andrew Judson
Anita Strilchuk
Ann Flood
Anne Heilman
Anne McWhir
Anthony Duckett
Armande Beswatherick
B. Johnson
Barbara Millar
Barbara Aitken
Barry Pratt
Betty Swanson
Bill & Lynn Judd
Bill Kufflick
Bill McPhee
Bill Turk
Blaine & Terri Ruttan
Bonita Cross
Brent Carey
Brett Soden
Bruce McBean
Bruce Williams
Carol Shaw
Carol Wilmot
Catherine & Rex Brown
Catherine Roney
Chantale Entz
Cheryl Horrey
Chester & Nellie Kulcsar
Chris Read
Clem Feldmeyer
Connie Funke
Crysta Trask
D. Craig Natland
Dale Hislop
Darlene Ferster
Darrell & Mare Donly
David Meriam
David Terrence Cheney
David Zinck & Ms.
Margaret Kottusch
Denis Langlois
Dennis & Sylvia Dionne
Dennis Kennedy
Dennis Knapik
Dermont & Brenda Lane
Dianne Novak
Dianne Skogen
Dirk & Dita Vandervorst
Donald & Jane Marchand
Donald Huska
Donna Evans
Doreen Abugov
Doreen Orman
Dorothy Duker
Doug Ripley
Doug Spark
Edith Lawson
Edward & Margaret Kemp
Elaine Edey
Eleanor Craighead
Eleanor McCann
Erin Mullen
Erma Plunkett
Ernest Gerald Law
Evelyn Saunders
F. D. Maxted
Filomena DeSantis
Florence Robertson
Fred Sales
37
Freda Boucher
Gail Reynolds
Garry Cook
Gary & Gloria Bjorndahl
Gary Bucci
Gary Callander
Gary Foster
Gary Newell
Gene Chee
Geoffrey Dobbs
George Judson
Gerald Bowland
Gerald Schultz
Glen Bilton
Glenn Clemens
Gloria Sherbut
Gord Robinson
Gordon Dobson
Gordon Hoover
Gordon Jarrett
Gordon West
Graham Price
Gray Graves
Gunter Kerber
H. Stringer
Harold Hornford
Harry & Shirley Finnegan
Harry Ediger
Harry Webber
Heather MacLellan
Heidi Roy
Helena Zabek-Baby
38
Henry & Anne-Marie Bergen
Herb & Myrna Styles
Howie Crone
Hugh MacDougall
Ian Getty
Ian Robinson
Ida Wyllie
Irvine Bechtold
Isobel D.E. Jestin
J. Stuart Boland
Jack Wise
James & Corinne MacLean
James & Edith Whitson
James and Joan Merkley
James Laidlaw
James Steel
James Weigel
Janna Colberg
Jay Neubauer
Jean Campbell
Jean Lasch
Jeanine Terakita
Jeff Lebbert
Jeff Miller
Jeff Shepherd
Jeff Warner
Jesse Barlow
Jessie & Everett Paynter
Jim Stojan
Joan Bruch
Joan Martin
John Rathwell
John & Janet McLenahan
John & Shirley Hainsworth
John Beckers
John Duckett
John Howard
John Osler
John Owen
Joseph & Louise Kondics
Joyce Pickard
Judy Hellevang
Judy Steele
K.& N. Kami-Takahara
Karl Walther
Kathy Koole
Keith MacDonald
Kelvin Fishley
Ken Bolstad
Ken & Shirley Martin
Ken Schubert
Kenneth Brillon
Kent & Joyce Rowden
Kent Wang
Kevin & Darlene McNeil
Kevin Kepke
Kim McCullough
Kristy Reimer
Lance Petan
Lee Horne
Lee Raine
Lee Wiebe
Leslie-Ann Pringle
Linda Huggard
Linda Keeley
Lionel Ravvin
Lois Johnston
Lois M. Harvey
Lon Doty
Lynn Hult
Lynn Panasiuk-Thomas
M. Anne Shpak
Marcus Wanderler
Margaret Southern
Margaret Van der Houwen
Maria Batti
Marianne Flanagan
Marjorie Jestin
Mark Messer
Marlene Hawkins
Martin Zevenhuizen
Mary Anderson
Mary Maitland
Maureen Poscente
Michael Duckett
Michael Morin
Mike Olynyk
Mildred Deweerd
Monique Higgins
Murray Bialek
Murray McNeil
Murray Tempest
Murray Younger
Myfanwy Ekman
Nick & Lorraine Maduck
Nick & Shannon Swagor
Norma Reagh
Norman & Verity Pickering
P.L. Turner
Patricia Pedraza Cruz
Paul Koenigsberg
Peggy LeSueur
Penny Young
Peter J. Thurston
Prentice Dent
R.J. Clarke
Rene Desmarais
Richard C. Galloway
Richard Ell
Richard Stephure
Rita Funke
Robert & Nancy Watson
Robert Baxter
Robert Colborne
Robin Terentiuk
Robin Phillips
Roger Leach
Roland MacKenzie
Ronald Benjamin
Ronald Hedstrom
Roy & Anne Stuart
Ruth Nagata
Sandra Annesley
Sandra Mellino
Saverio & Maria Zappavigna
Sean Durfy
Shannon Sparrow
Sheila P. Homeniuk
Shelly Russell
Stephen Moniz
Steve & Jennifer Willard
Steven & Teresa Reilly
Susan Tyrrell
Susan Wright
Tamara Seiler
Teresa Trentin
Terry Gunter
Thorn & Almas Walden
Tobin Greenberg
Travis Peckham
Trevor Haynes
Victoria Olynik
Vivian McKercher
W. Barry Lester
W. Ron & Dorothea Johnston
Walter Krochenski
Walter Muscoby
Walter P. Buehning
Wayne Benz
Wendy Dirksen
Wendy Guillemaud
Wilfred Wilson
Wilhelmina Van Galen
William Tobman
William Woo
Winnifred Neely
Yvonne Oistryk
Thank you
to our
anonymous donors!
39
2010 - 2011 Annual Report
© Developmental Disabilities
Resource Centre of Calgary
4631 Richardson Way S.W. • Calgary, Alberta T3E 7B7
Tel 403.240.3111 • Fax 403.240.3230
www.ddrc.ca