2010 Customer Service Directory.qxd

Transcription

2010_Directory.qxd:2007 Directory.qxd
2/10/10
11:09 AM
CUSTOMER
SERVICE
DIRECTORY
2010
CUSTOMER
SERVICE • SUPPORT • SATISFACTION
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KEY CONTACTS
Supply Services Group
Main Number:
On-Call Cell:
AOG Email:
(800) COPTER-1
(800) 267-8371
(972) 679-7052
[email protected]
Technical Support
Main Number:
On-Call Cell:
Email:
(800) 232-0323
(214) 215-4770
[email protected]
Training
Main Number:
(972) 641-3498
Sales
Phone:
E-mail:
(972) 641-3662
[email protected]
Websites:
www.eurocopterusa.com
www.eurocopter.com
Other Info
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Dear Valued Customer:
On behalf of American Eurocopter’s Sales, Marketing and
Customer Support team, I am pleased to introduce you to
our 2010 Customer Service Directory, which incorporates
fully updated contact and product information.
2009 was an exceptionally busy year for American Eurocopter, which celebrated its 40th anniversary in July. We
once again maintained our position as the leading producer of U.S. civil turbine helicopters, for the ninth year in a
row, and delivered over 150 aircraft to our civil and military customers.
As detailed overleaf, we introduced an extensive range of
customer support initiatives during the year, while ramping-up use of our new training center, our new avionics
shop and our new repair capabilities. These initiatives
reflect the effort that American Eurocopter is putting into
delivering on the promise that I made to provide you with
the best service and support in the industry.
2010 promises to be equally productive, with a range of
customer-focused developments planned for the year. In
reflection of American Eurocopter’s overarching focus on
safety, we will be adding GPS/WAAS avionics as a factoryfitted option, and will also be introducing the ALERTS
Vision 1000 system as standard equipment on our light
helicopters. We will also be introducing our second full
flight simulator, in the shape of an AS350 full motion FTD,
and will be adding our EC145 and AS350 training programs to our Part 142 certificate.
We will also be introducing D-level certification for our
blade shop, and will be adding a full airframe jig for the
EC135/EC145, further enhancing our U.S. based support
capabilities for our market-leading light twin families. In
addition, we will be announcing enhancements to our
nationwide network of authorized service centers.
My team and I will continue to communicate with you regularly to ensure that you are kept informed of these initiatives throughout the year. We truly value the confidence
that you place in us by operating our products, and will
continue to look out for your best interests in everything
we do.
Sincerely,
Larry Roberts
Vice President - Sales, Marketing
& Customer Support
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2009 CUSTOMER SUPPORT
ACCOMPLISHMENTS
• Customer Service & Fleet Operations Center
(CSFC) put into operation, providing state-of-the-art
technical, logistics and AOG support to U.S. operators.
• StreamFlex tool introduced in order to optimize our
spare parts fulfillment process, resulting in reduced
back-orders and an on-time parts delivery performance of over 90% during 2009.
• Keycopter customer portal continuously upgraded,
incorporating user feedback to maximize ease of use
for customers when ordering and checking status of
parts.
• D-Level certification obtained from Eurocopter for
the local repair and overhaul of EC135 tailbooms and
stabilizers, maximizing convenience for U.S. EC135
operators.
• EC135 training program qualified for CFR Part 142,
allowing Part 135 operators to undergo approved
training using our Level B Full Flight Simulator
(FFS).
• New aircraft and parts costs price increases once
again kept to a minimum for the benefit of our local
operators, through close coordination with Eurocopter and an extensive U.S. sourcing strategy. Our
main effort was directed at providing pricing increases which are sensible and provide predictability.
• Top Flight tailored support packages rolled out for
all of our products, offering risk-free, surprise-free
‘pay by the hour’ support.
• Multiple customer events held, including Oil & Gas
Symposium, AS365 Symposium, EC175 & Tech Pubs
CAT meetings, plus events held in association with
the year’s industry shows and conferences.
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TABLE OF CONTENTS
Company Information American Eurocopter................................. 5
Supply Services Group................................. 7
Supply Services...................................... 8
Keycopter................................................11
Technical Support........................................ 13
Technical Representatives
(by model).............................................. 15
Regional Field Support.......................... 17
Technical Publications........................... 19
Maintenance Repair & Overhaul................ 21
Flight Operations, Customer Training &
Aviation Safety.............................................. 25
Aviation Safety........................................ 38
Sales & Marketing....................................... 39
Regional Marketing Managers.............. 41
Communications &
Public Relations.......................................... 43
Eurocopter Products.................................... 45
Production Aircraft................................ 47
Legacy Aircraft...................................... 53
Authorized Service Centers......................... 57
Repair Services............................................ 73
Company Information Eurocopter Canada Ltd............................... 77
Company Information Eurocopter de México S.A........................... 79
Additional Information................................ 81
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DISCLAIMER:
The information contained in this
Directory is for reference purposes
only and should only be consulted
for the applicable service year listed. American Eurocopter reserves
the right to update any of the
Directory information at any time
without notice. Please consult
American Eurocopter or the companies identified in this Directory
should you require confirmation of
the listed information.
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American Eurocopter
Company Information
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AE COMPANY INFORMATION
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AE COMPANY INFORMATION
Headquarters
2701 N. Forum Drive
Grand Prairie, TX
75052-7099
Main Numbers:
(800) 873-0001
(972) 641-0000
New Aircraft Production
and Manufacturing Facility
1782 Airport Road
Columbus, MS
39701-9663
Main Number:
(800) COPTER-1
(800) 267-8371
(972) 641-3775
(972) 679-7052
Fax:
On-Call Cell:
Technical Support
Main Number:
Fax:
On-Call Cell:
(800) 232-0323
(972) 641-3710
(214) 215-4770
Website
www.eurocopter.com
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AE SUPPLY SERVICES GROUP
American Eurocopter
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SUPPLY SERVICES GROUP
American Eurocopter’s Supply Services Group
provides timely processing of customer orders
and warranty claims.
Supply Services Phone:
(800) COPTER-1
(800) 267-8371
Supply Services Fax:
(972) 641-3775
Repair & Warranty Fax:
(972) 641-3688
AOG Fax:
(972) 641-3661
AOG Email:
[email protected]
Director, Supply Services
Lisa Giacomel
Phone: (972) 641-5050
Cell:
(817) 716-5126
Email:
[email protected]
Sr. Service Supply Manager
Shastri Dookie
Phone: (972) 641-5073
Cell:
(817) 600-4395
Email:
[email protected]
Supervisor, Supply Services
Tracy Atterbury
Phone: (972) 641-3671
Cell:
(214) 679-8773
Email:
[email protected]
COMMERCIAL SERVICE SUPPLY CUSTOMER
MANAGERS (SSCMs)
Service Supply Customer Manager
Thomas Belew
Phone: (972) 641-3641
Cell:
(682) 351-8806
Email:
[email protected]
Joe Gray
Phone: (972) 641-5076
Cell:
(817) 600-4601
Email:
[email protected]
Robert Houston
Phone: (972) 641-5084
Cell:
(214) 701-6710
Email:
[email protected]
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Clay Patton
Phone: (972) 641-3424
Cell:
(817) 600-2751
Email:
[email protected]
Brian Swift
Phone: (972) 641-5077
Cell:
(817) 600-4600
Email:
[email protected]
Repair Representative
Jessica Batson
Phone: (972) 641-5040
Email:
[email protected]
Stephanie Marziou
Phone: (972) 641-3470
Cell:
(972) 955-4242
Email: [email protected]
Government Materials Administrator
Teresa Minix
Phone: (972) 641-3675
Email:
[email protected]
CUSTOMER SERVICE REPRESENTATIVES
(CSRs)
Customer Service Representative
Jennifer Cantrell
Phone: (972) 641-5018
Email:
[email protected]
Daniel Guillen
Phone: (972) 641-5055
Email:
[email protected]
Misty Meyer
Phone: (972) 641-3591
Email:
[email protected]
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NON-COMMERCIAL SUPPORT GROUP
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CUSTOMER SERVICE REPRESENTATIVES
(CSRs) - cont’d
Derran O’Neal
Phone: (972) 641-3786
Email:
[email protected]
Danny Raiford
Phone: (972) 641-3453
Email:
[email protected]
REPAIR REPRESENTATIVES
Repair Representatives Supervisor
Rick Shelby
Phone: (972) 641-3705
Email:
[email protected]
Kevin Freeman
Phone: (972) 641-3626
Email:
[email protected]
Trey Miller
Phone: (972) 641-3485
Email:
[email protected]
Juan Rojas
Phone: (972) 641-3458
Email:
[email protected]
Bob Williams
Phone: (972) 641-3750
Email:
[email protected]
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KEYCOPTER
Keycopter Business Solutions Analyst
Eurocopter’s Keycopter online tool allows
customers to process orders and retrieve
inventory and account information on a real
time basis. (All non-AOG orders recieved after
7:00 pm EST will be processed the next working
day unless the on-call account representative is
advised otherwise.)
Keycopter features include:
- Available 24 hours, 7 days a week
- Stock status and pricing inquiries
- Quotes
- Order processing
- Shipment information
- Invoice inquiries
- Alternate and replacement parts information
- Parts history
- Warranty orders
- Rental - view and update open Rental Orders
If you or someone within your company would
like to have access to Keycopter, please contact your company’s Focal Point. If you do not
know who to contact within your organization,
please call (972) 641-5009 or email
[email protected] to
receive the correct forms for access to
Keycopter.
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Ericka Wright
Phone: (972) 641-5009
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AE TECHNICAL SUPPORT
American Eurocopter
Technical Support
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TECHNICAL SUPPORT
American Eurocopter’s technical support team
is dedicated to providing support in the following areas:
• Technical Support Help Desk
• Field Service
• Service Center Administration
• Technical Publications
• Fleet Status
• Aircraft Accident Investigation
Technical Support is always available for
immediate response:
Technical Support Phone: (800) 232-0323
Technical Support Fax:
(972) 641-3710
AE TECHNICAL SUPPORT
[email protected]
Director, Technical Support
Mark Jones
Phone: (972) 641-5204
Fax:
(972) 641-3710
Cell:
(682) 351-2057
E-mail: [email protected]
Manager, Technical Support
James (J.B.) Kincaid
Phone: (972) 641-5068
Fax:
(972) 641-3710
Cell:
(214) 701-5094
Manager, Field Support
Ken Arnold
Phone: (972) 641-3556
Fax:
(972) 641-3710
Manager, Technical Publications
Gerri Robinson
Phone: (972) 641-3670
Fax:
(972) 641-3468
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Warranty Administrator
Doug Guichard
Phone: (972) 641-5047
Fax:
(972) 641-3710
Database Administrator
Felicia Brown
Phone: (972) 641-3558
AE TECHNICAL REPRESENTATIVES
BY MODEL
EC120, AS350, EC130, AS355
Chris Carter
Phone: (972) 641-3734
EC120, AS350, EC130, AS355
EC120, AS350, EC130, AS355
John Sharski
Phone: (972) 641-3605
EC120, AS350, EC130, AS355
Cory Shippen
Phone: (972) 641-3706
EC135, EC145, BO105, BK117
Mike Mattler
Phone: (972) 641-3534
EC135, EC145, BO105, BK117
Dave Vogel
Phone: (972) 641-3573
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AE TECHNICAL REPS - BY MODEL
Mike May
Phone: (972) 641-3412
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AS365, EC155. EC225, AS332, SA341, SA315/316
Jim Creighton
Phone: (972) 641-3777
AVIONICS & ELECTRICAL SYSTEMS
Dieter Schmidt
Phone: (972) 641-3711
HUMS
AE TECHNICAL REPS - BY MODEL
Ron Caulkins
Phone: (972) 641-3604
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REGIONAL FIELD SUPPORT
Regional Technical Representatives are located
throughout the U.S. and offer technical assistance as well as assistance with logistics planning.
Southwest - EC120, AS350, EC130, AS355
Bill Biddlecome
Phone: (928) 632-0697
Fax:
(928) 632-0692
Cell:
(928) 533-1825
S. Central (incl. GOM) - EC120, AS350, EC130, AS355
Chris Breaux
Phone: (985) 649-8004
Fax:
(985) 641-6009
Cell:
(985) 290-3398
All U.S. - AS332, EC225
Erich Crossin
Phone: (972) 641-3402
Fax:
(972) 641-3710
Cell:
(972) 955-4843
Southeast - EC135, EC145, BO105, BK117
Cambren Davis
Phone: (352) 848-0009
Fax:
(352) 848-1081
Cell:
(352) 232-1052
Northeast - EC120, AS350, EC130, AS355
Scott Dodge
Phone: (207) 698-5051
Fax:
(207) 698-5253
Cell:
(603) 817-6136
West - AS350, AS355, SA341, SA315/316
Dave Dunstan
Phone: (530) 626-0451
Fax:
(530) 626-1129
Cell:
(214) 215-3391
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AE REGIONAL FIELD SUPPORT
West/Hawaii - EC120, AS350, EC130, AS355
Tom Brown
Phone: (702) 898-6307
Fax:
(702) 898-6068
Cell:
(817) 832-3406
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S.Central (incl. GOM) - EC135, EC145, BO105, BK117
Eric Herbst
Phone: (817) 297-0656
Cell:
(214) 208-5338
Fax:
(817) 297-6117
N. Central - EC120, AS350, EC130, AS355, AS365
Jon Hubbell
Phone: (317) 336-7887
Fax:
(317) 336-7908
Cell:
(317) 201-8517
Northeast - EC135, EC145, BO105, BK117
Mike Morters
Phone: (972) 641-3402
Fax:
(972) 641-3710
Cell:
(214) 629-6282
AE REGIONAL FIELD SUPPORT
West - EC120, AS350, EC130, AS355
Ryan Olsen
Phone: (949) 305-8532
Fax:
(949) 305-8534
Cell:
(949) 310-0507
Southeast - EC120, AS350, EC130, AS355
Phil Rizan
Phone: (770) 687-2775
Fax:
(770) 687-8534
Cell:
(770) 315-4186
North Central - EC135, EC145, BO105, BK117
John Shauger
Phone: (812) 597-5528
Cell:
(765) 318-1318
Fax:
(812) 597-5538
West - EC135, EC145, BO105, BK117
Steve Smith
Phone: (425) 821-6797
Fax:
(425) 823-2446
Cell:
(206) 660-7100
Rocky Mountain - AS350, EC130, BO105, BK117
Bob Swanson
Phone: (303) 688-9618
Fax:
(303) 688-9632
Cell:
(303) 882-7112
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TECHNICAL PUBLICATIONS
Technical Publications are essential to the maintenance of Eurocopter helicopters, and are provided free of charge for a period of five years,
after the purchase of a new aircraft. Additional
copies may be purchased as required, with or
without a revision service.
Manuals on CD-ROM are available for the
following aircraft:
EC120
AS350
EC130
AS355
EC135
BO105
EC145
BK117
AS365
EC155
AS332
EC225
Vendor manuals on CD-ROM are available for the
following aircraft:
EC145
AS365
AS332
Manager, Technical Publications
Gerri Robinson
Phone: (972) 641-3670
Fax:
(972) 641-3468
Senior Technical Publications Coordinators
Courtney Nguyen
Phone: (972) 641-3681
Linda Vo
Phone: (972) 641-3622
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AE TECHNICAL PUBLICATIONS
AS350
EC130
AS355
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AE TECHNICAL PUBLICATIONS
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AE MAINTENANCE REPAIR & OVERHAUL
American Eurocopter
Maintenance Repair
and Overhaul
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MAINTENANCE REPAIR & OVERHAUL
American Eurocopter’s repair and overhaul
facilities provide inspection, maintenance and
repair services for Eurocopter products. Our
team consists of experienced, factory-trained
technicians, supported by service engineers and
quality assurance technicians. Our repair and
overhaul team strives to provide the most comprehensive service and competitive pricing in
the industry.
VP, Commercial Programs & MRO
Sammy Pence
Phone: (972) 641-3624
Fax:
(972) 641-3493
Cell:
(214) 208-7955
Director, MRO
Rod Lutz
Phone: (972) 641-3741
Fax:
(972) 641-3493
Cell:
(817) 301-7896
Manager, Blade Shop
Jim Tully
Phone: (972) 641-3682
Fax:
(972) 641-3609
Cell:
(214) 906-0518
Manager, Maintenance & Repair
Delbert Mutchler
Phone: (972) 641-3475
Fax:
(972) 641-3544
Cell:
(972) 800-1080
Manager, Dynamic Component Repair
Jackie Adams
Phone: (972) 641-3494
Fax:
(972) 641-3623
Cell:
(972) 795-1546
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Blade Shop
Avionics
DCR Shop
Maintenance & Repair
EC135/EC145/BK117 Repair
Fixture
EC135/EC145 Test Cell
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EC145/BK117 Tail Boom
Repair Jig
Manager, Avionics
Mitch Melrose
Phone: (972) 641-3450
Fax:
(972) 641-3452
Cell:
(817) 312-3772
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American Eurocopter
Flight Operations,
Customer Training &
Aviation Safety
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FLIGHT OPS & TRAINING
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TRAINING
Flight training and maintenance training courses are provided for all current civil production
Eurocopter helicopters, including initial, transition and recurrency training.
American Eurocopter’s maintenance training
school offers a variety of courses including: airframe field maintenance, automatic flight control system, field maintenance and general
maintenance.
For your convenience, off-site training is also
available.
Details on scheduling and pricing can be found
online at www.eurocopterusa.com.
Training Phone: (972) 641-3498
(972) 641-3764
Training Fax:
Vice President, Flight Operations, Customer
Training & Aviation Safety
Del Livingston
Phone: (972) 641-3795
Director, Customer Training
Tamara Tigert
Phone: (972) 641-3646
Chief Pilot (EC120, AS350, EC135, EC145,
BK117, EC155, EC225)
Bruce Webb
Phone: (972) 641-3406
Manager, Simulation & Standardization
Paul Osterman
Phone: (972) 641-3796
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Sr. Administrative Assistant
Lourdes Poard
Phone: (972) 641-3403
Administrative Assistant
Sarah Morris
Phone: (972) 641-3509
Course Enrollment
Zulma Bourgeois
Phone: (972) 641-3498
Course Enrollment
Dottie Aldrich
Phone: (972) 641-3740
FLIGHT INSTRUCTORS
EC145, AS365, EC155, NVG, Night Unaided
Senior Instructor Pilot
John Bourgeois
Phone: (972) 641-3429
EC120, AS350, EC130, EC135
Dave Burchill
Phone: (972) 641-3469
EC135, EC145, BO105, BK117
Frank Kanauka
Phone: (972) 641-3459
EC135, EC145, AS365, EC155
Jim Watson
Phone: (972) 641-3435
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ADMINISTRATIVE SUPPORT
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AS350, EC145
Instructor Pilot
Peter Bolton
Phone: (972) 641-3702
EC120, AS350, Night Unaided
Instructor Pilot
Matthew Evans
Phone: (972) 641-3568
AS350, AS355
Instructor Pilot
Gina Guthrie
Phone: (972) 641-3451
EC120, AS350, EC130, EC145
Instructor Pilot
Mike Newell
Phone: (972) 641-3603
EC120, AS350, EC130
Instructor Pilot
Cliff Oberreit
Phone: (972) 641-3621
AS350, EC145
Instructor Pilot
Stephen Scroggs
Phone: (972) 641-3579
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EC120, AS350, EC130, AS355
Manager of Technical Instruction
Richard Marvin
Phone: (972) 641-3503
AS332, EC225, SA315, SA316, SA330
Senior Technical Instructor
Bob Hernandez
Phone: (972) 641-3748
AS350, EC130, AS365, EC155
Senior Technical Instructor
Don Mosley
Phone: (972) 641-3718
EC135, EC145
Technical Instructor
Dameon Berg
Phone: (972) 641-5066
EC135, EC145, BK117
Technical Instructor
Tracy Bryan
Phone: (972) 641-3404
EC135, EC145
Technical Instructor, Spanish
Rudy Gaona
Phone: (972) 641-5049
AS350, EC130
Technical Instructor, Spanish
Eric Ruiz
Phone: (972) 641-3491
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FIELD MAINTENANCE INSTRUCTORS
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AVIONICS
AS350, EC135, EC145
Avionics Instructor
Allen Foreman
Phone: (972) 641-3778
FLIGHT TEST
Chief Pilot
John Brodnicki
Phone: (972) 641-3704
Engineering Test Pilot
Jon Jordan
Phone: (972) 641-3504
Production Test Pilot
Kimball Almour
Phone: (972) 641-5206
Production Test Pilot
Andy Throckmorton
Phone: (972) 641-3610
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Training Sales Manager
Ed Van Winkle
Phone: (972) 641-3563
Fax:
(972) 641-3419
Cell:
(214) 470-9436
2010 Course Catalog
American Eurocopter is pleased to offer the
following catalog of flight and maintenance
training courses.
For full details of courses and pricing, please
contact your local American Eurocopter representative or visit our website at
www.eurocopterusa.com.
Flight Training Courses
These courses combine classroom instruction
with flight instruction. Minimum requirements
include FAA-issued Private Pilot Certificate
with a Rotorcraft - Helicopter Rating, take-off
and landing currency in helicopters, and a valid
medical certificate.
Pilot Initial/Transition Course
Initial/transition flight training in factory owned
helicopters is offered for the following models:
EC120 - 3 days classroom, 3 flight hrs
AS350 B2 / B3 - 3 days classroom, 4 flight hrs
AS350 B3 2B1 - 3 days classroom, 3 flight hrs
EC145 - 7 -10 days (42 hrs.) classroom, 7 flight
hrs
Initial/transition flight training for the following
models is conducted in the customer’s helicopter. Pricing will be negotiated based on
travel expenses and daily instructor costs.
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TRAINING SALES
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AS355 Series - 3 days classroom, 4 flight hrs
EC135 VFR - 5 days classroom, 4 flight hrs
EC135 IFR - 7 days classroom, 7 flight hrs
BK117 - 4 days classroom, 4 flight hrs
AS365 - 5 days classroom, 5 flight hrs
Pilot Recurrent Course
Recurrency flight training in factory owned
helicopters is offered for the following models:
EC120 - 1 day classroom, 1.5 flight hrs
AS350 B2 / B3 2B1 - 1 day classroom, 1.5 flight
hrs
AS350 B3 - 1 day classroom, 2 flight hrs
Recurrency flight training for the following
models is conducted in the customer’s helicopter. Pricing will be negotiated based on
travel expenses and daily instructor costs.
AS355 Series - 1 day classroom, 2 flight hrs
EC135 VFR - 1 day classroom, 1.5 flight hrs
EC135 IFR - 2 days classroom, 2 flight hrs
BK117 - 1 day classroom, 1.5 flight hrs
AS365 - 1 day classroom, 1.5 flight hrs
Maintenance Pilot Flight Procedures Course
Maintenance pilot flight procedures courses
are offered in our factory owned aircraft. Successful completion of an approved Pilot Transition course is a pre-requisite for this course.
AS350 B2 - 2 days classroom, 1.5 flight hrs
AS350 B3 - 2 days classroom, 2 flight hrs
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Pilot differences courses are offered in our factory owned aircraft. Successful completion of
an approved Pilot Transition course is a prerequisite for this course.
AS350 B2 to B3 - 1 day classroom, 2 flight hrs
Pilot differences courses are also offered in the
customer’s aircraft. Successful completion of
an approved Pilot Transition course is a prerequisite for this course.
AS350 B3 to B3 2B1 1 day classroom, 2 flight hrs
AS350 B3 to EC130 1 day classroom, 1.5 flight hrs
AS365 N2 to N3 1 day classroom, 1.5 flight hrs
EC135 VFR to IFR 2 days classroom, 2 flight hrs
FAR Part 141 certified courses
NVG Initial Qualification for Commercial Pilots
This course provides pilots with the basic
knowledge on the safe use of night vision goggles. It provides an in-depth study of the human
visual system and the theory of Night Vision
Goggles, and provides Basic Aircraft Maneuvers
- Commercial PTS and NVG Specific.
Minimum requirements include a valid commercial pilot’s certificate, a current Class 2 or
better medical certificate, at least 500 total
hours of helicopter experience, recent attendance at American Eurocopter refresher training for the aircraft model in question, and night
currency in accordance with FAR 61.57.
EC120 - 8 hrs classroom, 6 flight hrs
AS350 B2 / B3 - 8 hrs classroom, 6 flight hrs
33
Pilot Differences Course
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2/10/10
NVG Refresher
In addition to the requirements listed for the
NVG initial qualification course, pilots who have
not attended an NVG Qualification Course from
American Eurocopter must be able to produce
evidence that they were previously NVG-qualified either in a military program or via an FAA
Approved Part 141 NVG Qualification course.
AS350 B2 / B3 - 4 hrs classroom, 2 flight hrs
NVG Instructor Orientation
Minimum requirements include a valid commercial pilot’s certificate, CFI helicopter rating,
a current medical certificate, at least 300 total
hours of helicopter experience, at least 100
hours of NVG time, documented NVG initial
qualification from an approved Part 141 organization, and log book endorsement designating
as NVG PIC by applicant’s parent organization.
EC120 & AS350 B2 / B3 12.7 hrs classroom, 4 flight hrs
Tactical Flight Officers: TFOs are welcome to
attend NVG courses together with their unit
pilots. This includes ground school and back
seat ride during normal procedures.
Night Urban Flight and Emergencies
This course is advanced night training for private or commercial pilots. It covers an in-depth
study of the human visual system and provides
Basic Aircraft Maneuvers with demonstration of
visual problems as well as full emergency proceedures at night.
Minimum requirements include a valid private
or commercial pilot’s certificate, a current
Class 2 or better medical certificate, at least
300 total hours of helicopter experience, and
previous attendance at American Eurocopter
initial training for the aircraft model in question.
34
11:10 AM
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11:10 AM
AS350 series - 4 hrs classroom, 2 flight hrs
Refresher training (the Night Urban Flight and
Emergencies Initial course is a pre-requisite):
AS350 series - 2 hrs classroom, 2 flight hrs
Airframe Field Maintenance Courses
These courses utilize classroom instruction
and/or shop demonstrations to train the student to a point where he or she will be able to
demonstrate an understanding of the fundamental operations and skills necessary to
maintain the aircraft in an airworthy condition.
Acceptance into the courses is based on the
requirement that the student possess the basic
experience and skill levels of one of the following: certification as an airframe mechanic/engineer with one year practical experience
as a rated aircraft mechanic/engineer; one
year of experience as an active mechanic/engineer on helicopters; or three years general experience as a commercial or military
aircraft mechanic/engineer.
American Eurocopter offers on-site maintenance courses for the following aircraft: EC120,
AS350 Series (D, B, BA, B2, B3), EC130, EC135,
EC145, BK117, AS365 and EC155.
Initial Familiarization - 10 days/ 60 hrs
Refresher training - 5 days/ 30 hrs
American Eurocopter also offers on-site maintenance courses for its AS332 heavy twin helicopter.
Initial Familiarization - 15 days/ 90 hrs
Refresher training - 7 days/ 42 hrs
35
Initial qualification:
Page
2/10/10
Differences courses are offered for the following models:
AS350 B2 to B3 -2 days
AS350 B3 to EC130 - 2 days
AS355 F series to N - 2 days
AS365 N2 to N3 - 2 days
EC155 B to B1 - 1 day
Avionics Maintenance Courses
Avionics Systems
Instruction will cover VHF comms, ADF navigation, VOR navigation, transponder, DME, GPS
navigation, radar altimeter, DC power generation and distribution, AC power, pitot-static,
warning unit, Central Panel Display System
(CPDS), engine indication, main gearbox indication, fuel distribution, Flight Control Display
System (FCDS) and Automatic Flight Control
System (AFCS).
EC135 System - 10 days/ 60 hrs
EC145 System - 10 days/ 60 hrs
FCDS/AFCS Systems
Provides an overview of the autopilot and flight
control display system, plus the interaction
between these two systems.
EC135 FCDS/AFCS - 5 days/ 30 hrs
EC145 FCDS/AFCS - 5 days/ 30 hrs
DTS User Training
Provides an explanation of autopilot software
parameters, including use and handling of Digital Test System (DTS), creation of DTS flight
record pages, practical applications on failure
simulations, and flight recording and analysis.
EC135 - 5 days/ 30 hrs
36
11:10 AM
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11:10 AM
American Eurocopter offers EC135 simulator
training in an FAA Level 6 certified full-motion
system with 6 degrees of freedom, a visual system with a 150° by 80° field of vision, and a
database that includes detailed airports, helipads, and realistic 3-D moving models. The following courses are approved under Part 142:
Initial Training 38 hrs of ground instruction, 15.5 hrs in FTD
Recurrent Training 12 hrs of ground instruction, up to 6 hrs in FTD
The EC135 simulator is also convertible to an
EC145 Flight Simulation Training Device.
AS350 Simulator: American Eurocopter’s new
AS350 simulator will be ready for training late
2010. Designed to receive FAA Level B certification, the AS350 simulator is a full-motion,
multi-mission trainer that will cover a wide
spectrum of training missions for Airborne Law
Enforcement, Air Medical Services and other
AS350 operators.
37
Flight Training Devices
Page
FLIGHT OPS, TRAINING & SAFETY
2/10/10
11:10 AM
Simulator design features include not only the
mission-ready NVG cockpit but also a full cabin
in order to accommodate Airborne Law
Enforcement
and Air Medical Services
crew missions.
Pilot instrumentation
includes full
avionics with
autopilot, in
addition to a
complete Law
Enforcement
mission suite for a Tactical Flight Officer (TFO).
American Eurocopter takes flight simulation to
a new level with flight training and mission
training capabilities that cannot otherwise be
performed in training aircraft.
The simulators are also available for dry-lease.
Operators’ instructor pilots will be asked to
complete a training course on the Instructor
Operating Station (IOS).
Note: Dry time may not be guaranteed for
scheduling until 24 hrs prior to start date.
SAFETY
Sr. Manager, Aviation Safety
Joe Syslo
Phone: (972) 641-3422
Sr. Accident Investigator
Lindsay Cunningham
Phone: (972) 641-3613
38
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11:10 AM
AE SALES & MARKETING
American Eurocopter
Sales & Marketing
Page
2/10/10
SALES & MARKETING
The Sales Department is responsible for all
new and used aircraft sales, aircraft deliveries
and customer presentations, as well as technical and general product information.
Customer Support
Marketing
VP,
EMSSales,
Market
Segment&Manager
Roberts
Larry
Terri Ragsdale
Phone: (972)
(480) 641-3559
473-7022
(972)
Fax:
(480) 641-3419
473-4926
(214)
Cell:
(480) 663-4431
226-4031
[email protected]
Director,
Sales
Law Enforcement
Segment Manager
Richard
Gross
Ed Van Winkle
Phone: (972) 641-3464
641-3563
Fax:
(972) 641-3419
Cell:
(972)
(214) 998-6569
470-9436
[email protected]
Sr. Director, Aftermarket Sales
Mike Richardson
Phone: (972) 641-3526
Fax:
(972) 641-3419
Cell:
(817) 688-4846
Manager, Aftermarket Sales Support
Jeff Donahue
Phone: (972) 641-3735
Fax:
(972) 641-3419
Cell:
(972) 955-6177
Manager, New Helicopter Deliveries
Loyd St. John
Phone: (972) 641-3567
Fax:
(972) 641-3419
Cell:
(214) 914-3597
Avionics Marketing Support Engineer
Paul Peterson
Phone: (972) 641-3749
Fax:
(972) 641-3419
Cell:
(972) 795-9125
40
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11:11 AM
REGIONAL MARKETING MANAGERS
Northeast
Bob Brant
Phone: (610) 361-9185
Fax:
(610) 361-9184
Cell:
(972) 795-4160
Northwest
Bob Engelbrecht
Phone: (972) 795-1459
Fax:
(541) 306-4547
Cell:
(972) 795-1459
Southeast
Richard Gross
Phone: (972) 641-3464
Fax:
(972) 641-3419
Cell:
(972) 998-6569
Pacific
Position to be filled 2010
Phone:
Fax:
E-mail:
(972) 641-3662
(972) 641-3419
[email protected]
Mid-Atlantic
Ron Stevenson
Phone: (610) 998-0137
Fax:
(610) 998-0137
Cell:
(610) 470-0391
EMS Market Segment Manager
Terri Ragsdale
Phone: (480) 473-7022
Fax:
(480) 473-4926
Cell:
(480) 226-4031
Law Enforcement Segment Manager
Ed Van Winkle
Phone: (972) 641-3563
Fax:
(972) 641-3419
Cell:
(214) 470-9436
Sr. Director, Aftermarket Sales
Mike Richardson
Phone: (972) 641-3526
Fax:
(972) 641-3419
Cell:
(817) 688-4846
41
Manager, Aftermarket Sales Support
Jeff Donahue
Phone: (972) 641-3735
Fax:
(972) 641-3419
Cell:
(972) 955-6177
Central
John Byus
Phone: (972) 641-3686
Fax:
(972) 641-3419
Cell:
(817) 975-9220
Page
42
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11:11 AM
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2/10/10
11:11 AM
AE COMMUNICATIONS & PUBLIC RELATIONS
American Eurocopter
Communications &
Public Relations
Page
2/10/10
COMMUNICATIONS & PUBLIC RELATIONS
Vice President, Communications and
Public Relations
Brenda Reuland
Phone: (972) 641-3679
Fax:
(972) 641-3779
Manager, Media Relations
Jeff Dronen
Phone: (972) 641-3525
Fax:
(972) 641-3761
AE COMMUNICATIONS & PUBLIC RELATIONS
Manager, Tradeshows and Events
Victoria Welsh
Phone: (972) 641-3720
Fax:
(972) 641-3761
Manager, Public Relations & Delivery Center
Andrea Winning
Phone: (972) 641-5003
Fax:
(972) 641-3761
Creative Designer
Len Jennings
Phone: (972) 641-3444
Fax:
(972) 641-3761
44
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11:11 AM
EUROCOPTER PRODUCTS
Eurocopter Products
Page
2/10/10
EUROCOPTER PRODUCTS
Eurocopter is the number one producer of turbine helicopters both worldwide and in the U.S.
civil market.
Eurocopter's objective is to ensure that its aircraft continue to meet the needs of operators,
and to bring to fruition the advanced technology
helicopter programs that will define tomorrow's
global marketplace.
2009 WORLD WIDE FLEET DISTRIBUTION
F a m ily C o d e
A lo u e tte 2
S u b F a m ily
Code
D e live rie s
A irc ra ft
in S e rvic e
2 0 0 9 F lig h t
H o u rs
S A 3 1 3 /3 1 3 0
SA318
935
391
162
98
1 5 ,0 0 0
9 ,0 0 0
6 ,1 1 4 ,0 0 0
2 ,2 5 2 ,0 0 0
1 ,3 2 6
260
2 4 ,0 0 0
8 ,3 6 6 ,0 0 0
447
241
6 5 ,0 0 0
3 ,4 5 0 ,0 0 0
447
241
6 5 ,0 0 0
3 ,4 5 0 ,0 0 0
T o ta l A lo u e tte 2
Lam a
SA315
T o ta l L a m a
A lo u e tte 3
S A 3 1 6 /3 1 6 0
SA319
T o ta l A lo u e tte 3
G a ze lle
SA341
SA342
7 9 ,0 0 0
6 9 ,0 0 0
4 ,2 5 5 ,0 0 0
2 ,4 1 1 ,0 0 0
1 4 8 ,0 0 0
6 ,6 6 6 ,0 0 0
S A 3 6 0 /3 6 1
S A 3 6 0 /3 6 1
33
3
2
0
0
0
1 0 9 ,0 0 0
3 ,0 0 0
36
2
0
1 1 2 ,0 0 0
BO 105
BO 105 LS
1344
63
888
43
1 2 6 ,0 0 0
7 ,0 0 0
6 ,9 5 9 ,0 0 0
2 0 9 ,0 0 0
1407
931
1 3 3 ,0 0 0
7 ,1 6 8 ,0 0 0
705
383
6 5 ,0 0 0
3 ,7 4 5 ,0 0 0
705
383
6 5 ,0 0 0
3 ,7 4 5 ,0 0 0
105
7
2 ,0 0 0
3 3 6 ,0 0 0
105
7
2 ,0 0 0
3 3 6 ,0 0 0
EC120
655
630
1 4 6 ,0 0 0
9 6 1 ,0 0 0
655
630
1 4 6 ,0 0 0
9 6 1 ,0 0 0
A S 3 5 0 /5 5 0
A S 3 5 0 /5 5 0
EC130
3 ,5 1 2
78
333
3 ,0 5 4
75
326
9 9 0 ,0 0 0
9 ,0 0 0
1 1 0 ,0 0 0
1 6 ,3 3 2 ,0 0 0
1 7 9 ,0 0 0
5 4 2 ,0 0 0
3 ,9 2 3
3 ,4 5 5
1 ,1 0 9 ,0 0 0
1 7 ,0 5 3 ,0 0 0
679
80
580
76
1 3 4 ,0 0 0
1 7 ,0 0 0
3 ,2 9 7 ,0 0 0
2 7 3 ,0 0 0
759
656
1 5 1 ,0 0 0
3 ,5 7 0 ,0 0 0
A S 3 6 5 /5 6 5
A S 3 6 5 /5 6 5
AS366
EC155
816
30
846
444
316
760
669
49
101
115
791
29
820
376
312
688
578
48
94
113
2 8 0 ,0 0 0
5 ,0 0 0
2 8 5 ,0 0 0
1 2 0 ,0 0 0
9 3 ,0 0 0
2 1 3 ,0 0 0
1 6 4 ,0 0 0
1 0 ,0 0 0
5 4 ,0 0 0
4 1 ,0 0 0
1 ,5 7 2 ,0 0 0
1 3 ,0 0 0
1 ,5 8 5 ,0 0 0
2 ,4 4 1 ,0 0 0
3 2 5 ,0 0 0
2 ,7 6 6 ,0 0 0
3 ,2 9 2 ,0 0 0
1 0 3 ,0 0 0
1 ,1 2 9 ,0 0 0
2 2 3 ,0 0 0
A S 3 3 2 /5 3 2
A S 3M3K2 1/5 3 2
A S 3M3K2 1/5 3 2
A S 3M3K2 2/5 3 2
MK2
E C 2 2 5 /7 2 5
E C 2 2 5 /7 2 5
934
833
2 6 9 ,0 0 0
4 ,7 4 7 ,0 0 0
433
132
56
33
69
14
373
124
51
31
69
14
1 2 5 ,0 0 0
2 3 ,0 0 0
5 2 ,0 0 0
5 ,0 0 0
2 6 ,0 0 0
4 ,0 0 0
3 ,1 7 7 ,0 0 0
2 0 8 ,0 0 0
4 6 9 ,0 0 0
7 0 ,0 0 0
6 0 ,0 0 0
1 5 ,0 0 0
662
2 3 5 ,0 0 0
3 ,9 9 9 ,0 0 0
SA330
SA321
T o ta l S u p e r F re lo n
C o lib ri
T o ta l C o lib ri
E c u re u il S in g le
T o ta l E c u re u il S in g le
E c u re u il T w in
A S 3 5 5 /5 5 5
A S 3 5 5 /5 5 5
T o ta l E c u re u il T w in
E C 1 3 5 /E C 6 3 5
EC135
EC635
T o ta l E C 1 3 5 /E C 6 3 5
EUROCOPTER PRODUCTS
E C 1 4 5 /B K 1 1 7
BK117
EC145
T o ta l E C 1 4 5 /B K 1 1 7
D a u p h in T w in
T o ta l D a u p h in T w in
Super Pum a
7 ,0 6 9 ,0 0 0
9 3 6 ,0 0 0
8 ,0 0 5 ,0 0 0
356
437
T o ta l P u m a
S u p e r F re lo n
8 1 ,0 0 0
8 ,0 0 0
8 9 ,0 0 0
793
T o ta l B O 1 0 5
Pum a
501
67
568
630
639
T o ta l D a u p h in S in g le
BO 105
1 ,2 7 3
199
1 ,4 7 2
1 ,2 6 9
T o ta l G a ze lle
D a u p h in S in g le
T o ta l H o u rs
T o ta l S u p e r P u m a
O VERALL TO TAL:
737
15,381
10,929 2,934,000 72,529,000
Data as of 12/31/09
All information is preliminary; additional changes will be available in the online version of this directory.
46
11:11 AM
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11:11 AM
EC120 B
Seating
Empty Weight
Useful Load
Max Gross Wt (int/ext)
Engine Type
Take-Off Power
Usable Fuel (std tanks)
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
Max Range (std tanks)
Max Endurance (std tanks)
1+4
2,191 lbs
1,590 lbs
3,781/3,968 lbs
1 TM Arrius 2F
504 shp
107 gal
150 kts
120 kts
7,600/9,250 ft
383 nm
4.3 hrs
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+5/6
2,690 lbs
2,270 lbs
4,960/5,512 lbs
1 TM Arriel 1D1
732 shp
143 gal
155 kts
133 kts
7,550/9,850 ft
360 nm
4.4 hrs
*Data shown for Max Gross Weight Performance
47
PRODUCTION AIRCRAFT
AS350 B2
Page
2/10/10
AS350 B3
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+5/6
2,789 lbs
2,436 lbs
5,225/6,172 lbs
1 TM Arriel 2B1
847 shp
143 gal
155 kts
137 kts
9,450/11,600 ft
349 nm
4.2 hrs
PRODUCTION AIRCRAFT
EC130
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+6/7
3,038 lbs
2,313 lbs
5,351/6,172 lbs
1 TM Arriel 2B1
847 shp
143 gal
155 kts
130 kts
8,325/10,165 ft
329 nm
3.8 hrs
48
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11:11 AM
AS355 NP
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+5/6
3,313 lbs
2,419 lbs
5,732/6,172 lbs
2 TM Arrius 1A1
460 shp/eng
193 gal
150 kts
120 kts
7,080/8,450 ft
395 nm
4.6 hrs
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+6/7
3,208 lbs
3,208 lbs
6,415/6,415 lbs
2 P&WC PW206 B2
667 shp/eng
185 gal
140 kts
137 kts
6,600/10,000 ft
342 nm
3.6 hrs
49
PRODUCTION AIRCRAFT
EC135 P2+
Page
2/10/10
EC135 T2+
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+6/7
3,208 lbs
3,208 lbs
6,415/6,415 lbs
2 TM Arrius 2B2
634 shp/eng
185 gal
140 kts
137 kts
6,600/10,000 ft
334 nm
3.4 hrs
PRODUCTION AIRCRAFT
EC145
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+9
3,951 lbs
3,953 lbs
7,903/7,903 lbs
2 TM Arriel 1E2
738 shp/eng
229 gal
145 kts
133 kts
2,530/9,600 ft
370 nm
3.6 hrs
50
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11:11 AM
AS365 N3+
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+12/13
5,311 lbs
4,169 lbs
9,480/9,480 lbs
2 TM Arriel 2C
838 shp/eng
300 gal
155 kts
145 kts
3,773/8,596 ft
427 nm
4.1 hrs
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
2+12/13
5,774 lbs
5,072 lbs
10,846/10,846 lbs
2 TM Arriel 2C2
943 shp/eng
332 gal
175 kts
143 kts
10,670 lbs.@ S.L./7,050 ft
423 nm
4.0 hrs
51
PRODUCTION AIRCRAFT
EC155 B1
Page
2/10/10
EC175
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
2+16
TBA
TBA
7 ton class
2 P&WC PT6C-67E
1,775 shp/eng
530 gal
TBA
TBA
TBA
540 nm (ISA + 20ºC)
TBA
PRODUCTION AIRCRAFT
EC225
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
2+19
11,642 lbs
12,609 lbs
24,251/24,690 lbs
2 TM Makila 2A
2,097 shp/eng
674 gal
175 kts
142 kts
2,607/6,350 ft
448 nm
4.0 hrs
52
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11:11 AM
SA318C Alouette
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+4
1,990 lbs
1,660 lbs
3,650/3,650 lbs
1 TM Astazou II
523 shp
149 gal
110 kts
97 kts
2,950/5,160 ft
374 nm
5.3 hrs
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+4
2,112 lbs
1,858 lbs
3,970/3,970 lbs
1 TM Astazou IIIA
592 shp
120 gal
167 kts
142 kts
7,215/9,185 ft
415 nm
4.6 hrs
53
LEGACY AIRCRAFT
SA341G Gazelle
Page
2/10/10
SA315B Lama
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+4
2,266 lbs
2,034 lbs
4,300/5,070 lbs
1 TM Artouste IIIB
858 shp
152 gal
113 kts
103 kts
15,100/16,565 ft
278 nm
3.3 hrs
LEGACY AIRCRAFT
BO105 CBS
1+4/5
2,910 lbs
2,601 lbs
5,511/5,511 lbs
2 Allison 250-C20B
420 shp
151 gal
135 kts
131 kts
5,400/8,000 ft
305 nm
3.5 hrs
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
54
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11:11 AM
BK117 B-1
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+7
3,596 lbs
3,459 lbs
7,055/7,055 lbs
2 HW LTS101-750B1
550 shp/eng
184 gal
150 kts
134 kts
7,500/9,600 ft
297 nm
3.0 hrs
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
2+18
8,358 lbs
7,957 lbs
16,315/16,315 lbs
2 TM Turmo IV C
1,494 shp/eng
408 gal
142 kts
139 kts
5,580/7,545 ft
297 nm
3.1 hrs
55
LEGACY AIRCRAFT
SA330J Puma
Page
EUROCOPTER PRODUCTS
56
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American Eurocopter
Authorized
Service Centers
11:11 AM
AE AUTHORIZED SERVICE CENTERS
Page
American Eurocopter Authorized Service Centers
58
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Page
ROTOR WING HAWAII
Uniflight
U.S. Helicopters
59
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Page
60
EC120
Alouette
AS350
EC130
AS355
BO105
EC135
BK117
EC145
AS365
EC155
SA330
2/10/10
Keystone Helicopter Corporation
Metro Aviation Inc.
Nampa Valley Helicopters
New Hampshire Helicopters
AE / Rotortech Services Inc.
Arrow Aviation
Big Valley Aviation Inc.
Cascade Airframe Repair Inc.
Heli-One American Support
Heli-Tronics Inc.
Helicorp
Helicopter Services of Utah Inc,
Helicopter Specialties Inc.
Helicopter Support Inc. (HSI)
Service Center
American Eurocopter Authorized Service Center Guide
11:11 AM
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61
Maintenance & Overhaul
Maintenance
Keystone Helicopter Corporation
Metro Aviation Inc.
Nampa Valley Helicopters
New Hampshire Helicopters
Ocean Aire
Redding Air Service Inc.
Rotor Wing Hawaii
Rotorcraft Support Inc.
Sterling Helicopter
Uniflight
Uniflight Northeast
U.S. Helicopters, Inc.
Westcor Aviation Inc.
Heli-Tronics Inc.
Helicorp
Helicopter Services of Utah Inc,
Helicopter Specialties Inc.
Helicopter Support Inc. (HSI)
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Eurocopter has an expansive network of
factory-owned and independent Service Centers across North America, ready to meet your
needs.
American Eurocopter Service Centers maintain
a current FAA Repair Station certificate and are
qualified to perform maintenance and structural repair in accordance with Eurocopter guidelines.
SERVICE CENTER INDEX
AE West Palm Beach (partnership w/
Rotortech Services Inc.) - FL.............................. 63
Arrow Aviation - LA.................................... 64
Big Valley Aviation, Inc. - CA...................... 64
Cascade Airframe Repair, Inc. - WA.......... 64
Heli-One American Support - CO.............. 65
Heli-Tronics, Inc. - PR............................... 65
Helicopter Corporation of America
dba Helicorp - TN...................................... 65
Helicopter Services of Utah, Inc. - UT....... 66
Helicopter Specialties, Inc. - WI................ 66
Helicopter Support, Inc. (HSI) - CT............ 66
Keystone Helicopter Corporation - PA...... 67
Metro Aviation, Inc. - LA............................ 67
Nampa Valley Helicopters - ID.................. 67
New Hampshire Helicopters - NH............ 68
Ocean Aire - NJ.......................................... 68
Redding Air Service, Inc. - CA................... 68
Rotor Wing Hawaii - HI.............................. 69
Rotorcraft Support, Inc. - CA..................... 69
Sterling Helicopter - PA............................. 69
Uniflight, - TX.............................................. 70
Uniflight Northeast - PA............................. 70
U.S. Helicopters, Inc. - NC......................... 70
Westcor Aviation, Inc. - AZ......................... 71
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AE WEST PALM BEACH
SOUTH EAST REGIONAL SUPPORT CENTER
(PARTNERSHIP W/ ROTORTECH SERVICES INC.)
4095 Southern Blvd.
West Palm Beach, FL 33406
Phone:
(561) 684-6000
Fax:
(561) 684-6698
Website:
www.rotortechservices.com
D.O.M.:
Robert Lee
Part Sales: George Acuna
Maintenance: EC120, AS350, EC130, AS355,
EC135, BO105, EC155
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ARROW AVIATION
1318 Smede Hwy (Hwy. 92)
Broussard, LA 70518
Phone:
(337) 364-4357
Fax:
(337) 364-4186
Website:
www.arrowaviationco.com
Mgr:
G.M.:
D.O.M.:
Maintenance:
Cyril Guidry
David Guidry
Timothy Ivanoff
EC120, AS350, AS355, EC135,
BO105, BK117
BIG VALLEY AVIATION, INC.
7535 South Lindbergh Street
Stockton, CA 95206
Phone:
(209)982-4991
Spares Fax:
(209) 982-4311
Accounting Fax: (209) 234-4854
E-mail:
[email protected]
Website:
www.bigvalleyaviation.com
President:
D.O.M.:
Maintenance:
Brenda Kemper
Paul McKenzie
EC120, AS350, AS355,
BO105, BK117
CASCADE AIRFRAME REPAIR, INC.
8500 Perimeter Road A-4
Seattle, WA 98108
Phone:
(206) 767-5290
Fax:
(206) 767-1726
E-mail:
[email protected]
Website:
www.cascade.com
G.M./D.O.M.:
Maintenance:
Bob Starr
EC120, AS350, EC130, EC135
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HELI-ONE AMERICAN SUPPORT
120 NE Frontage Road
Ft. Collins, CO 80524-9222
Phone:
(970) 492-1000
Fax:
(970) 492-1099
Website:
www.heli-one.ca/colorado
President:
General Mgr:
D.O.M.:
Chief Inspctr:
Maintenance:
Overhaul:
Neil Calvert
Kevin Shields
Tim Shannon
Dennis Pederson
EC120, AS350, AS355, B0105,
BK117, SA315/316/318, SA330J
AS350/355, SA315/316/318
HELI-TRONICS, INC.
Subsidiary of Caribbean Heli-Jet, Inc.
South Ramp, Lot 3A
Isla Grande Airport
San Juan, PR 00907
MAILING: P.O. Box 366006
San Juan, PR 00936-6006
Phone:
(787) 722-1984
Fax:
(787) 724-8260
President:
Maintenance:
Roberto Villamil
EC120, AS350, EC130, AS355
HELICORP
HELICOPTER CORPORATION OF AMERICA
dba HELICORP
210 Tune Airport Drive
Nashville, TN 37209
Phone:
(615) 350-5015
(800) 803-9270
Fax:
(615) 350-5017
Website:
www.helicorp.org
President:
VP, Sales:
D.O.M.:
Maintenance:
Francis S. Guess
Susan Reynolds
David Flockencier
EC120, AS350, EC130, AS355
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HELICOPTER SERVICES OF UTAH, INC.
2244 South 1640 West
Woods Cross, UT 84087-2300
Phone:
(801) 295-5700
Fax:
(801) 295-5795
Website:
www.classicaviation.net
President:
D.O.M.:
Maintenance:
Alan Bailey
Dan Banks
AS350, EC130, AS355
HELICOPTER SPECIALTIES, INC.
4746 South Columbia Dr.
Janesville, WI 53546
Phone:
(608) 758-1701
Fax:
(608) 758-2599
E-mail:
[email protected]
Website:
www.helicopterspecialties.net
President:
Parts Mgr:
A/C Maint. Mgr:
Maintenance:
Jim Freeman
Bill Rea
Jason Shrier
EC120, AS350, EC130, AS355,
EC135, BO105, EC145, BK117,
AS365
HELICOPTER SUPPORT, INC. (HSI)
116 Quarry Road
Trumbull, CT 06611
Phone:
(203) 416-4000
Fax:
(203) 416-4281
E-mail:
[email protected]
Website:
www.hsius.com
Field Maint. Coordinator: Pam Sheehan
Field Maint. Sup.:
John Arbona
Tweed New Haven Airport Hangar
Phone:
(203) 466-6254
Fax:
(203) 469-6386
Maintenance:
EC120, AS350, AS355, B0105
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KEYSTONE HELICOPTER CORPORATION
110 E. Stewart Huston Drive
Coatesville, PA 19320
Phone:
(610) 644-4430
Fax:
(610) 644-7681
Maint. fax:
(610) 883-4404
E-mail:
[email protected]
Website:
www.keystonehelicopter.com
President:
D.O.M.:
Maintenance:
David Ford
Jim Demarr
AS350, AS355, BO105
EC145, BK117, AS365
METRO AVIATION, INC.
1214 Hawn Ave.
Shreveport, LA 71107
P.O. Box 7008
Shreveport, LA 71137
Phone:
(318) 222-5529
Fax:
(318) 222-0503
E-mail:
[email protected]
Website:
www.metroaviation.com
President:
Mng. D.O.M.:
Maintenance:
Mike Stanberry
Milton K. Geltz
AS350, AS355, EC135, BO105,
EC145, BK117
NAMPA VALLEY HELICOPTERS
5717 Albatros Street
Boise, ID 83705
Phone:
(208) 362-0851
Fax:
(208) 362-9726
Website:
www.nv-helicopter.com
President:
D.O.M.:
Maintenance:
John Nielsen
Kevin Skelton
AS350, AS355, SA315/316/319
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NEW HAMPSHIRE HELICOPTERS
A Division of Port City Air, Inc.
104 Grafton Dr.
Portsmouth, NH 03801
Phone:
(603) 766-5783
Fax:
(603) 430-1199
E-mail:
[email protected]
Website:
www.portcityair.com
D.O.M.:
Accounting:
Parts Mgr.:
Maintenance:
Steven Fox
Mike Holmes
Wendy Rabitor
EC120, AS350, AS355
OCEAN AIRE
MAILING: P.O. Box 1245
Tom’s River, NJ 08754
SHIP TO: RJ Miller Airpark
Route 530 West
Bayville, NJ 08721
Phone:
(732) 797-1077
Fax:
(732) 797-1076
E-mail:
[email protected]
Website:
www.oceanaire.net
D.O.M.:
Parts Mgr:
Maintenance:
Len Boyd
Eric Boyd
EC120, AS350, AS355, AS365
REDDING AIR SERVICE, INC.
6831 Airway Avenue
Redding, CA 96002
Phone:
(530) 221-2851
Fax:
(530) 221-3728
E-mail:
[email protected]
Website:
www.reddingairservice.com
D.O.M.:
Maintenance:
Dave Burlingame
AS350, EC130, AS355
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11:11 AM
ROTOR WING HAWAII
ROTOR WING HAWAII, INC.
120 Kapalulu Place
Honolulu, HI 96819
Phone:
(808) 833-8888
Fax:
(808) 836-4854
E-mail:
[email protected]
President:
Maintenance:
Robert Y. Ota
AS350
ROTORCRAFT SUPPORT, INC.
16425 Hart Street
Van Nuys, CA 91406
Phone:
(818) 997-7667
Fax:
(818) 997-1513
E-mail:
[email protected]
Website:
www.rotorcraftsupport.com
D.O.M.:
Maintenance:
Phillip G. DiFiore
EC120, AS350, EC130, AS355
STERLING HELICOPTER
1226 River Road
Croydon, PA 19021
Phone:
(215) 271-2510
Heliport Fax: (215) 271-7794
Parts Fax:
(215) 785-3829
General Fax: (215) 788-7319
Website:
www.sterlinghelicopter.com
President:
GM:
D.O.M.:
Maintenance:
Jack Brown
Philip Bidden
Pat Lally
EC120, AS350, AS355
69
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UNIFLIGHT
3108 S. Great Southwest Pkwy.
Grand Prairie, TX 75052
Phone:
(972) 623-3444
Fax:
(972) 623-2414
Website:
www.uniflight.com
President/COO: James Loftin
Maintenance:
AS350, AS355
UNIFLIGHT Northeast
2365 Bernville Road
Reading, PA 19605
Phone:
(610) 372-5141
Fax:
(610) 372-5191
Website:
www.uniflight.com
D.O.M.:
Maintenance:
Steve Weinert
AS350, AS355
U.S. HELICOPTERS, INC.
Highway 74 West
P.O. Box 625
Marshville, NC 28103
Phone:
(704) 233-5000
Fax:
(704) 233-4255
Website:
www.ushelicoptersinc.com
General Mgr.:
D.O.M.:
Maintenance:
Wayne Schmitz
Paul Coombes
AS350
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WESTCOR AVIATION, INC.
15035 N. 73rd Street, Suite B&C
Scottsdale, AZ 85260
Phone:
(480) 991-6558
Maintenance: (480) 998-1115
Fax:
(480) 998-3510
E-mail:
[email protected]
Website:
www.westcoraviation.com
D.O.M.:
Dir. of Ops.:
Maintenance:
Alan Hall
John Castrogiovanni
EC120, AS350, EC130, AS355,
EC135, EC145
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REPAIR SERVICES
Repair Services
Page
2/10/10
ENGINE & AVIONICS REPAIR
REPAIR SERVICES
The following facilities perform repair/overhaul
for engines of the listed manufacturer. This is a
partial listing and does not constitute specific
authorization from American Eurocopter or its
affiliates. Inquiries regarding authorization to
perform repairs/overhauls and locations of
other repair/overhaul facilities should be made
directly to the manufacturer.
TURBOMECA USA
2709 Forum Drive
Turbomeca Arrius 1 & 2, Arriel 1 & 2, Makila
Phone: (972) 606-7600
(800) 662-6322
Fax:
(972) 606-7692
TURBOMECA CANADA
11800 Helen - Bristol
Mirabel, Quebec J7N 3G8
Turbomeca Arrius, Arriel 1 & 2
Phone: (450) 476-2550
Fax:
(450) 476-1449
PRATT & WHITNEY CANADA CORP.
1000 Marie-Victorin (05DK1)
Longueuil, Quebec
Canada J4G 1A1
P&WC PW200
Phone: (450) 468-7730
Fax:
(450) 468-7807
24-hour Help Desk: (800) 268-8000
PRATT & WHITNEY ENGINE SERVICES INC.
8440 Tradeport Dr., Suite 105
Orlando, FL 32827
P&WC PW200
Phone: (407) 438-2291
Fax:
(407) 812-1404
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ROLLS-ROYCE CORP.
Speed Code R01B
P.O. Box 420
Indianapolis, IN 46206-0420
Rolls-Royce 250 Series
Phone: (317) 230-2000
Fax:
(317) 230-4020
ACCESSORY AND INSTRUMENT
REPAIR/OVERHAUL
The following facilities perform repair/overhaul
for accessories and instruments of the listed
manufacturer. This is a partial listing and does
not constitute specific authorization from American Eurocopter or its affiliates. Inquiries
regarding authorization to perform repairs/
overhauls and locations of other repair/overhaul
facilities should be made directly to the manufacturer.
ABLE ENGINEERING & COMPONENT
SERVICES
2920 East Chambers Street
Phoenix, AZ 85040
Limited component repairs developed by Able
and authorized by Eurocopter
Phone: (602) 304-1227
Fax:
(602) 304-1277
Website: www.ableengineering.com
75
REPAIR SERVICES
HONEYWELL AEROSPACE
TECHNICAL SERVICE
1944 E. Sky Harbor Ave.
Phoenix, AZ 85034
Honeywell LTS 101
Phone: (800) 601-3099
Fax:
(602) 365-3343
Page
2/10/10
REPAIR SERVICES
COMPOSITE TECHNOLOGY, INC.
1727 South Main
DFW Airport, TX 75261
Rotor blades and airframe panels,
manufacturer rotor blade repair, tools and
bonding temperature and pressure control
units
Phone: (972) 606-4400
Fax:
(972) 606-4418
GARMIN INTERNATIONAL
1200 E. 151st St.
Dock/Door 29
Olathe, KS 66062
Repair of NAV/COM products, transponders,
navigational instruments, multifunction displays for aviation products
Phone: (913) 397-8200
(866) 739-5687
HONEYWELL REPAIR CENTER
23500 W. 105th St.
Olathe, KS 66061
Repair/calibration of various NAV/COM units,
compass system components
Phone: (800) 257-0729
SAGEM AVIONICS
2802 Safran Drive
Repairs: SFIM products, Flight Director
Couplers, Autopilots and Flight Control
Systems, ACMS
Phone: (972) 314-3600
Fax:
(972) 314-3640
THALES AVIONICS
2811 102nd St., Suite 100
Seattle, WA 98168
Aircraft Instrument Repairs: Sextant, Jaeger,
Badin Crouzet, Sfena Mors/Brion Leroux
Phone: (800) 435-4420
(206) 575-0920
Fax:
(206) 575-3820
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EUROCOPTER CANADA
Eurocopter Canada
77
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COMPANY INFORMATION
EUROCOPTER CANADA LIMITED
Headquarters
1100 Gilmore Road
P.O. Box 250
Fort Erie, Ontario L2A 5M9
Main Number:
Fax:
Website:
(905) 871-7772
(905) 871-3599
www.eurocopter.ca
President and C.E.O.
Guy Joannes
Phone:
(905) 994-2900
Cell:
(905) 650-8247
E-mail:
[email protected]
SPARES (AOG) & TECHNICAL SUPPORT 24 / 7
Contact Numbers:
(800) 267-4999
(905) 871-7772
EUROCOPTER CANADA
Spares Support
Unit 120, 12251 Riverside Way
Richmond, B.C. V6W 1K8
Main Number:
(888) 816-1669
(604) 244-1669
Fax:
(888) 816-1668
(604) 244-2926
[email protected]
Email:
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EUROCOPTER MEXICO
Eurocopter Mexico
79
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COMPANY INFORMATION
Address
Hangar 1, Zona G de Hangares
Aeropuerto Internacional de la
Ciudad de México
15620 México Distrito Federal, Mexico
Main Phone: (52) 55 5716-7555
Main Fax:
(52) 55 5716-7526
Main E-mail: [email protected]
C.E.O.
Serge Durand
Phone:
(52) 55 5716-7571
Fax:
(52) 55 5716-7524
Cell:
(521) 55 4361-6698
E-mail:
[email protected]
TECHNICAL SUPPORT
Technical Support Manager
Tomas García
Phone: (52) 55 5716-7534
Fax:
(52) 55 5716-7524
Cell:
(521) 55 5455-4295
E-mail: tomas.garcí[email protected]
LOGISTICS SUPPORT
EUROCOPTER MEXICO
Manager Logistics
Eduardo Cuenca
Phone: (52) 55 5716-7537
Fax:
(52) 55 5716-7527
Cell:
(521) 55 5409-3997
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Additional
Information
2/10/10
11:12 AM
ADDITIONAL INFORMATION
Page
82
American Eurocopter
EC Mexico
www.eurocopter.com.mx
www.eurocopter.ca
EC Canada
www.helibras.com.br
Helibras
www.eurocopter.com
EC Spain
www.eurocopter.com
EC Marignane
www.eurocopter.co.uk
EC UK
COHC
www.eurocopter.com
EC China
www.eurocopter-china.com
www.eurocopter.com
EC Indonesia
www.eurocoptersea.com.sg
EC SE Asia
www.eurocopter.com.my
www.eurocopter.com.ph
EC Philippines
EC Japan
www.eurocopter.com
2/10/10
EC Malaysia
www.eurocopter.com
EC Romania
www.eurocopter.com
EC Vostok
www.eurocopter.com
EC Donauwörth
Eurocopter: A Worldwide Presence
11:12 AM
Page
EC Chile
EC Mexico
www.eurocopter.com.mx
www.eurocopter.cl
American Eurocopter
www.eurocopter.ca
EC Canada
EC UK
www.helibras.com.br
Helibras
www.eurocopter.com
EC Spain
www.eurocopter.com
EC Marignane
www.eurocopter.co.uk
COHC
www.eurocopter.com
EC China
www.eurocopter-china.com
EC S. Africa
www.eurocopter.co.za
www.ausaero.com.au
www.eurocopter.com.ph
EC Philippines
EC Japan
www.eurocopter.com
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Australian Aerospace
www.eurocopter.com
EC Indonesia
www.eurocoptersea.com.sg
EC SE Asia
www.eurocopter.com.my
EC Malaysia
www.eurocopter.com
EC Romania
www.eurocopter.com
EC Vostok
www.eurocopter.com
11:12 AM
Page
2/10/10
MEASUREMENT CONVERSIONS
in. x 25.4 = mm
ft. x 0.305 = Meter
mi x 0.87 = nm
mi x 0.621 = km
cu. ft. x 2.8317 = cu Meter
ft. lb x 1.356 = Newton Meter
in. lb x 0.112984 = Newt. Mtr
ft. lb x 0.136 = MdaN
in. lb x 0.0113 = MdaN
lb x 0.044482 = Newton
lb x 0.44482 = daN
PSI x 0.069 = Bar
Knots x 1.852 = KPH
gal. x 3.782 = Liters
qt x 0.94635 = Liters
pt x 0.47317 = Liters
fl. oz x 29.57 = Milliliters
oz. x 28.35 = Grams
lb x 0.4536 = Kilograms
(F -32) x 0.555 = C
mm x 0.03937 = in.
Meter x 3.282 = ft.
nm x 1.15 = mi
km x 1.6 = mi
cu Meter x 3.5315 = cu. ft.
Newton Meter x 0.7375 = ft.lb
Newton Mtr x 8.850 = in.lb
MdaN x 7.375 = ft. lb
MdaN x 88.508 = in. lb
Newton x 0.2248 = lb.
daN x 2.2481 = lb
Bar x 14.51 = PSI
KPH x 0.54 = Knots
Liters x 0.2642 = gal.
Liters x 1.0567 = qt.
Liters x 2.1134 = pt.
Milliliters x 0.03 = fl. oz
Grams x 0.03528 = oz.
Kilograms x 2.205 = lb
(C x 1.8) + 32 = F
NOISE LEVELS
Aircraft
Flyover
Takeoff
Approach
EC120
78.7
-
-
AS350 B2/B3
87.6/87.3
89.8/89.7
91.4/91.3
EC130
84.3
85.5
90.5
AS355 NP
86.4
89.0
93.1
88.4/87.8
92.7/94.9
EC135 P2+/T2+ 84.1/85.8
EC145
87.2
87.9
91.3
AS365 N3
90.5
93.0
96.1
EC155 B1
89.0
92.2
95.7
EC225
93.5
95.6
98.9
*All values in EPNdB except EC120 (dB SEL)
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RULER
mm
85
inches
Page
NOTES
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2 0 1 0
J A NU A R Y
S
M
3
T
4
W T
5
6
7
F E B RU A R Y
F
S
1
2
8
9
S
7
M
T
W T
F
S
1
2
3
5
6
8
9
10 11 12 13
4
10 11 12 13 14 15 16
14 15 16 17 18 19 20
17 18 19 20 21 22 23
21 22 23 24 25 26 27
24 25 26 27 28 29 30
28
31
M A RC H
S
7
A P R I L
M
T
W T
F
S
1
2
3
5
6
8
9
10 11 12 13
4
S
M
4
5
T
6
W T
F
S
1
2
3
8
9
10
7
14 15 16 17 18 19 20
11 12 13 14 15 16 17
21 22 23 24 25 26 27
18 19 20 21 22 23 24
28 29 30 31
25 26 27 28 29 30
M A Y
S
M
T
W T
J U NE
F
S
S
M
1
2
3
9
4
5
6
7
8
6
7
T
W T
F
S
1
2
3
4
5
8
9
10 11 12
10 11 12 13 14 15
13 14 15 16 17 18 19
16 17 18 19 20 21 22
20 21 22 23 24 25 26
23 24 25 26 27 28 29
27 28 29 30
30 31
J U L Y
S
4
M
5
T
6
A U G U S T
W T
F
S
S
M
T
W T
F
S
1
2
3
1
2
3
4
6
7
8
9
10
8
9
10 11 12 13 14
7
5
11 12 13 14 15 16 17
15 16 17 18 19 20 21
18 19 20 21 22 23 24
22 23 24 25 26 27 28
25 26 27 28 29 30 31
29 30 31
S E P T E M B E R
S
5
M
6
T
7
W T
F
S
1
2
3
4
8
9
10 11
O C T OB E R
S
M
3
4
T
5
W T
6
7
F
S
1
2
8
9
12 13 14 15 16 17 18
10 11 12 13 14 15 16
19 20 21 22 23 24 25
17 18 19 20 21 22 23
26 27 28 29 30
24 25 26 27 28 29 30
31
N O V E M B E R
S
7
M
T
W T
F
S
1
2
3
5
6
8
9
10 11 12 13
4
D E C E M B E R
S
5
M
6
T
7
W T
F
S
1
2
3
4
8
9
10 11
14 15 16 17 18 19 20
12 13 14 15 16 17 18
21 22 23 24 25 26 27
19 20 21 22 23 24 25
28 29 30
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2010 Customer Service Directory.qxd

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2015 Customer Support Directory

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