2015 Customer Support Directory

Transcription

2015
CUSTOMER
SUPPORT
DIRECTORY
1
KEY CONTACTS
Supply Services Group
Main Number:
On-Call Cell:
Spares Email:
AOG Number:
AOG Email:
(972) SPARES-1
(972) 772-7371
(972) 679-7052
[email protected]
(800) COPTER-1
(800) 267-8371
[email protected]
Technical Support
Main Number:
On-Call Cell:
Email:
(800) 232-0323
(214) 215-4770
afterhours.technicalsupport@
eurocopterusa.com
Training
Main Number:
(972) 641-3509
Sales
Phone:
E-mail:
(972) 641-3662
[email protected]
Websites:
www.airbushelicoptersinc.com
www.airbushelicopters.com
Dear Valued Customer,
On behalf of the Airbus Helicopters team, I am pleased to
provide you the 2015 Airbus Helicopters Customer Support
Directory. This directory has been created to provide you
with a guide to contacts and product information for Airbus
Helicopters. In order to conserve paper and support wider
distribution, we are delivering this year’s directory on a USB
drive. In addition, the electronic version is maintained on our
website at http://www.airbushelicoptersinc.com and will be
updated throughout the year.
In 2014, our collective teams worked hard to improve our
support and services and to be better aligned to meet your
needs. We recognize there is much more to do, but we hope
you have seen the results of these efforts. Some of our
2014 performance improvements include:
• On-time delivery of material improved from 86% to 89%.
• We increased our overall inventory value by $9M,
including low demand items so we are more capable of
meeting your material needs from our DFW warehouse.
• We have reduced our critical items backorder by
71%, providing you more predictable delivery dates.
• Aircraft supported under PBH programs increased by
78%, with parts fill rate at 91%
• Our entire customer base flew 886,420 hours with
operational availability at 90%
• AOG orders were filled within 24 hours 93% of the time.
• MRO on-time delivery was 95.9% with an average
23-day turnaround time for main rotor blades and 10
days for avionics.
• Average warranty fulfillment time was 1.1 days.
• We responded to your technical needs within 24
hours and 78% of your issues were resolved in 5 days
or less.
• We deployed ORION, our electronic, on-line
technical publications.
• Your overall satisfaction with our Technical Support
was 96%.
• Your overall satisfaction with our Training programs
was 95%.
• We upgraded our Training technology to include
deployment of a desktop AS350 B3 VEMD, provided
you electronic manuals on tablets, and launched a
Learning Management System to help you better
schedule your training requirements.
• The majority of our customers were visited at least
once by either our Technical Representatives
and / or Customer Support Managers.
1
In 2015, we are focused on improving our on-time spares
delivery (to your requirements) to 95%. We continue to work
with you to improve the percentage of planned orders, avoiding “rush” or “AOG” orders, and to put parts in your hands
on-time to meet your operational availability requirements.
In Q1, we will introduce a new spares discount policy that is
designed to provide greater discounts to those of you who
maximize your order planning and who utilize our e-commerce tools. We have listened to your request for more clarity and consistency in our pricing. We are revising our pricing
structure in order to provide price consistency for similar
parts / parts families and to better align prices with market
expectations. We continue to make every effort to contain
price increases. We will continue to add to our DFW inventory so we can meet your material needs and assure a 24-hour
AOG response time.
We recognize that high fleet operational availability and
lower / controllable direct maintenance costs are critical to
your business success. We have much work to do at Airbus
Helicopters to better support and improve these key performance indicators. In 2014, we began receiving maintenance
and operational data from many of you. In 2015, we are
deploying tools that automate this collection and help us prioritize and improve the readiness and cost drivers. We are
also developing a HUMS STC for our light and medium helicopters that will enable us to provide you more proactive
support.
Our training offerings have been expanded and we are
preparing for the arrival of the EC145T2 in the U.S. this
month. We will offer you maintenance and pilot training,
including the Helionix Avionics System and continue to provide you cost effective options to meet your training needs.
As we have said in the past, we take great pride in being
entrusted with your business and providing you helicopter
customer support and services. We know we have to earn
your business and are committed to continuous improvement, providing you on-time delivery of material, timely
responsiveness to your support needs and working with you
to assure the highest levels of aircraft readiness at the most
competitive operating costs.
Sincerely,
Peter Cutler
VP – Customer Support
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TABLE OF CONTENTS
Company Information Airbus Helicopters...................................... 5
Customer Support........................................ 7
Technical Support....................................... 13
Technical Representatives
(by model).............................................. 15
Regional Field Support.......................... 17
Technical Publications...........................17
Maintenance Repair & Overhaul................ 21
Flight Operations & Customer
Training........................................................ 25
2015 Courses........................................ 33
Aviation Safety............................................. 41
Sales & Marketing....................................... 43
Commercial Sales Team....................... 45
North American Marketing Team ........ 47
Tradeshows & Events............................ 48
Communications &
Public Relations.......................................... 49
Airbus Helicopters Products....................... 51
Production Aircraft................................ 53
Legacy Aircraft...................................... 59
Authorized Service Centers......................... 63
Repair Services............................................ 79
Company Information Airbus Helicopters Canada Ltd.................. 83
Company Information Airbus Helicopters México S.A. DE C.V...... 85
3
DISCLAIMER:
The information contained in this
Directory is for reference purposes
only and should only be consulted
for the applicable service year listed. Airbus Helicopters reserves the
right to update any of the Directory
information at any time without
notice. Please consult Airbus Helicopters, Inc or the companies identified in this Directory should you
require confirmation of the listed
information.
4
AHI COMPANY INFORMATION
Airbus Helicopters, Inc.
Company Information
AHI COMPANY INFORMATION
Headquarters
2701 N. Forum Drive
Grand Prairie, TX
75052-7099
Main Numbers:
(800) 873-0001
(972) 641-0000
New Aircraft Production
and Manufacturing Facility
1782 Airport Road
Columbus, MS
39701-9663
Supply Services Group
Main Number:
(972) SPARES-1
(972) 772-7371
(972) 641-3775
(972) 679-7052
Fax:
On-Call Cell:
Technical Support
Main Number:
Fax:
On-Call Cell:
(800) 232-0323
(972) 641-3710
(214) 215-4770
Website
www.airbushelicopters.com
6
AHI CUSTOMER SUPPORT
Customer Support
CUSTOMER SUPPORT
Airbus Helicopters, Inc. Customer Support
Team is committed to providing the best support in the industry.
CSM Email:
CSM Phone:
[email protected]
(855) CSM-AEC1
(855) 276-2321
Director, Customer Support
Mike Muniz
Phone: (972) 641-3611
Cell:
(214) 616-5163
Email:
[email protected]
Sr. Manager, Materials & Systems Support
Ericka Wright
Phone: (972) 641-5009
Cell:
(469) 964-7030
Email:
[email protected]
REGIONAL CUSTOMER SUPPORT
The Regional Customer Support Management
Team is your single point of contact for AHI
when needed and your internal voice.
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REGIONAL CUSTOMER SUPPORT cont’d
Customer Support Manager - Southwest
Chris Aaron
Phone: (972) 522-5351
Cell:
(214) 701-2453
Email:
[email protected]
Customer Support Manager - Key Account
Murier Birmingham
Phone: (972) 641-5063
Cell:
(469) 964-2579
Email:
[email protected]
Brandon Crawford
Phone: (972) 641-5273
Cell:
(469) 520-0235
Email:
[email protected]
Manager, Service Center Network
James (J.B.) Kincaid
Phone: (972) 641-5068
Fax:
(972) 641-3710
Cell:
(214) 701-5094
E-mail: [email protected]
Customer Support Manager - Northeast
Roy McClarty
Phone: (972) 641-5077
Cell:
(817) 600-4600
Email:
[email protected]
MATERIALS SUPPORT
The Materials Team provides timely support to
include processing of AOGs, customer quotes,
spares orders, exchanges, repairs and rentals.
Materials Support:
(972) SPARES-1
(972) 772-7371
AOG:
(800) COPTER-1
(800) 267-8371
Spares Fax:
(972) 641-3775
Repair & Warranty Fax:
(972) 641-3688
AOG Fax:
(972) 641-3661
AOG Email:
[email protected]
9
Customer Support Manager - Gulf
CUSTOMER SUPPORT REPRESENTATIVES
(CSR)
Customer Support Representative
Fernando Andrade
Phone: (972) SPARES-1
(972) 772-7371
Email:
[email protected]
[email protected]
Minda Smith
Phone: (972) 641-5006
Fax:
(972) 641-3775
Email:
[email protected]
Dana Sneed
(972) 772-7371
Email:
[email protected]
[email protected]
Adrienne Stephen
(972) 772-7371
Email:
[email protected]
[email protected]
Chris Talton
(972) 772-7371
Email:
[email protected]
[email protected]
Monique Thompson
(972) 772-7371
Email:
[email protected]
[email protected]
Khristen Thompson
(972) 772-7371
Email:
[email protected]
[email protected]
Michael Watson
(972) 772-7371
Email:
[email protected]
[email protected]
10
SERVICES SUPPORT
Airbus Helicopters, Inc offers a multitude of services
that are ready and available to support your fleet.
Email:
Phone:
[email protected]
1-(877) 9-COPTER
1-(877) 926-7837
COMPONENT SUPPORT PROGRAM (CSP)
Mike Grubb
Phone: (972) 522-5347
Cell:
(469) 278-2350
[email protected]
Email:
CSP Administrator
Eric Lyons
Cell:
(903) 824-9474
Email:
[email protected]
E-COMMERCE
E-Commerce Trainer
Darren Huski
Phone: (972) 641-3663
Email:
[email protected]
Keycopter Specialist
LaSonja Willis
Phone: (877) 9-COPTER
(972) 641-5234
Email: [email protected]
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Manager, CSP
SIEBEL
Siebel Functional Specialist
Julie Turner
Phone: (972) 641-3768
[email protected]
Email:
SAP
SAP Functional Specialist
Kathy Patrick
Phone: (972) 641-3570
Email:
[email protected]
CORE RETURN / POOL MANAGEMENT
Core Return / Pool Management
Bob Williams
Phone: (972) 641-3750
Fax:
(972) 641-3775
Email:
[email protected]
WARRANTY
Warranty Administrator
Derran O’Neal
Phone: (972) 641-3786
Email:
[email protected]
12
AHI TECHNICAL SUPPORT
Technical Support
TECHNICAL SUPPORT
Airbus Helicopters’ technical support team is
dedicated to providing support in the following
areas:
• Technical Support Help Desk
• Field Service
• Service Center Administration
• Technical Publications
• Fleet Status
Technical Support is always available for
immediate response:
Technical Support Phone: (800) 232-0323
Technical Support Fax:
(972) 641-3710
AHITECHNICAL SUPPORT
[email protected]
Director, Technical Support
Mark Jones
Phone: (972) 641-5204
Fax:
(972) 641-3710
Cell:
(682) 351-2057
Manager, Field Support
Ken Arnold
Phone: (972) 641-3556
Fax:
(972) 641-3710
Supervisor, Technical Publications
Linda Vo
Phone: (972) 641-3670
Fax:
(972) 641-3468
Manager, Technical Support Avionics
Brent Butterworth
Phone: (972) 641-3742
Cell:
(469) 744-1589
Fax:
(972) 641-3710
Functional Specialist
Felicia Brown
Phone: (972) 641-3558
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Data Entry Specialist
Kathy Conner
Phone: (972) 641-3467
Technical Support Analyst
Tyson Daniel
Phone: (972) 522-5401
Cell:
(214) 984-1654
Fax:
(972) 641-3710
AE TECHNICAL REPRESENTATIVES
BY MODEL
EC120, AS350, EC130, AS355, AS365, EC155
Chris Carter
Phone: (972) 641-3734
Mike May
Phone: (972) 641-3412
EC120, AS350, EC130, AS355, AS332, EC225
Ala Ramadan
Phone: (972) 641-3605
EC120, AS350, EC130, AS355
Cory Shippen
Phone: (972) 641-3706
EC135, EC145, BO105, BK117
Kenneth Lytle
Phone: (972) 641-3587
EC135, EC145, BO105, BK117
Mike Mattler
Phone: (972) 641-3534
15
AHI TECHNICAL REPS - BY MODEL
EC120, AS350, EC130, AS355
EC135, EC145, BO105, BK117
Dave Vogel
Phone: (972) 641-3573
AVIONICS & ELECTRICAL SYSTEMS
William Welch
Phone: (972) 641-5236
AVIONICS & ELECTRICAL SYSTEMS
AHI TECHNICAL REPS - BY MODEL
Gregg Young
Phone: (972) 641-5071
16
REGIONAL FIELD SUPPORT
Regional Technical Representatives are located throughout the U.S. and offer technical
assistance as well as assistance with logistics
planning.
Southwest - EC120, AS350, EC130, AS355
Bill Biddlecome
Phone: (928) 632-0697
Cell:
(928) 533-1825
E-mail:
[email protected]
S. Central (incl. GOM) - EC120, AS350, EC130, AS355
Chris Breaux
Phone: (228) 255-0254
Fax:
(228) 255-9522
Cell:
(985) 290-3398
West/Hawaii - EC120, AS350, EC130, AS355
Tom Brown
Phone:
Cell:
E-mail:
(702) 898-6307
(817) 832-3406
[email protected]
Cell:
E-mail:
(972) 955-4843
[email protected]
Southeast - EC135, EC145, BO105, BK117
Cambren Davis
Phone:
Cell:
E-mail:
(352) 515-1603
(352) 232-1052
[email protected]
Northeast - EC120, AS350, EC130, AS355
Scott Dodge
Phone: (207) 698-5051
Fax:
(207) 698-5253
Cell:
(603) 817-6136
West - AS350, AS355, SA341, SA315/316
Dave Dunstan
Phone: (530) 626-0451
Fax:
(530) 626-1129
Cell:
(214) 215-3391
All U.S. - H175, H225
Jarrod Gregoire
Cell:
E-mail:
(214) 952-6928
[email protected]
17
AHI REGIONAL FIELD SUPPORT
All U.S. - H225, AS332, SA330
Keith Collins
S.Central (incl. GOM) - EC135, EC145, BO105, BK117
Eric Herbst
Cell:
Fax:
E-mail:
(214) 208-5338
(972) 641-3710
[email protected]
N. Central - EC120, AS350, EC130, AS355, AS365
Jon Hubbell
Phone: (317) 336-7887
Fax:
(317) 336-7908
Cell:
(317) 201-8517
Northeast - EC135, EC145, BO105, BK117
Mike Morters
Phone: (972) 641-3402
Fax:
(972) 641-3710
Cell:
(214) 629-6282
West - EC120, AS350, EC130, AS355
Ryan Olsen
Phone: (949) 305-8532
Fax:
(949) 305-8534
Cell:
(949) 310-0507
AHI REGIONAL FIELD SUPPORT
Southeast - EC120, AS350, EC130, AS355
David Palmer
Cell:
(972) 955-3281
E-mail:
[email protected]
North Central - EC135, EC145, BO105, BK117
John Shauger
Phone: (812) 597-5528
Fax:
(812) 597-5538
E-mail:
[email protected]
West - EC135, EC145, BO105, BK117
Steve Smith
Phone: (425) 821-6797
Fax:
(425) 823-2446
Cell:
(206) 660-7100
All U.S. - AS365, EC155
Peter Soderlund
Phone: (574) 935-0660
Fax:
(574) 935-0560
Cell:
(817) 403-0168
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TECHNICAL PUBLICATIONS
Technical Publications are essential to the maintenance of Airbus Helicopters’ products, and are
provided free of charge with the purchase of a
new aircraft. Additional copies may be purchased as required, with or without a revision
service.
Manuals on CD-ROM are available for the
following aircraft:
EC120
AS350
EC130
AS355
EC135
BO105
EC145
BK117
AS365
EC155
AS332
EC225
Vendor manuals on CD-ROM are available for
the following aircraft:
EC145
AS365
AS332
Supervisor, Technical Publications
Linda Vo
Phone: (972) 641-3670
Fax:
(972) 641-3468
Senior Technical Publications Coordinator
Courtney Nguyen
Phone: (972) 641-3681
19
AHI TECHNICAL PUBLICATIONS
AS350
EC130
AS355
20
AHI TECHNICAL PUBLICATIONS
AHI MRO
Maintenance Repair
and Overhaul
MAINTENANCE REPAIR & OVERHAUL
Airbus Helicopters’ repair and overhaul facilities provide inspection, maintenance and repair
services for Airbus Helicopter products. Our
team consists of experienced, factory-trained
technicians, supported by service engineers and
quality assurance technicians. Our repair and
overhaul team strives to provide the most comprehensive service and competitive pricing in
the industry.
Director, MRO
Jim Tully
Phone: (972) 641-3682
Fax:
(972) 641-3609
Cell:
(214) 906-0518
Manager, Blade Shop
Jim Tully
Phone: (972) 641-3682
Fax:
(972) 641-3609
Cell:
(214) 906-0518
Manager, Maintenance & Repair
Rod Lutz
Phone: (972) 641-3741
Cell:
(817) 301-7896
AHI MRO
Manager, Dynamic Component Repair
Dena Anderson
Phone: (972) 641-3763
Fax:
(972) 641-3623
Cell:
(214) 601-2049
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Manager, Avionics
William Gatesman
Phone: (972) 641-3450
Fax:
(972) 641-3452
Cell:
(817) 312-3772
AHI MRO
Airbus
AOG:
(214) 707-0185
23
Blade Shop
Avionics
DCR Shop
Maintenance & Repair
EC135/EC145/BK117 Repair
Fixture
EC135/EC145 Test Cell
AHI MRO
EC145/BK117 Tail Boom
Repair Jig
24
FLIGHT OPS & TRAINING
Flight Operations &
Customer Training
FLIGHT OPERATIONS & TRAINING
Flight training and maintenance training courses are provided for all current civil production
Airbus Helicopters’ aircraft, including initial,
transition and recurrency training.
Airbus Helicopters’ maintenance training
school offers a variety of courses including: airframe field maintenance, automatic flight control system, field maintenance and general
maintenance. For your convenience, off-site
training is also available.
Details on scheduling and pricing can be found
online at www.airbushelicoptersinc.com.
Training Phone: (972) 641-3509
Training Fax:
(972) 641-3764
VP, Flight Operations
Del Livingston
Phone: (972) 641-3795
Director, Customer Training
Tamara Tigert
Phone: (972) 641-3646
Chief Pilot (EC120, AS350, EC135, EC145,
BK117, EC155, EC225)
Bruce Webb
Phone: (972) 641-3406
Manager, Simulation & Standardization
Paul Osterman
Phone: (972) 641-3748
Manager, Certified Training
Brian Neuhoff
Phone: (972) 641-5254
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Sr. Administrative Asst. for Flight Operations
Lourdes Poard
Phone: (972) 641-3403
Senior Training Coordinator
Zulma Bourgeois
Phone: (972) 641-3498
Training Coordinator
Carol Steele
Phone: (972) 641-3583
FLIGHT INSTRUCTORS
EC120, AS350, EC130, EC145, NVG
Assistant Chief Pilot
Mike Newell
Phone: (972) 641-3603
EC145, AS365, EC155, NVG, Night Unaided
Senior Instructor Pilot
John Bourgeois
Phone: (972) 641-3429
AS350, AS355
Gina Guthrie
Phone: (972) 641-3451
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ADMINISTRATIVE SUPPORT
EC135, EC145, BO105, BK117
Frank Kanauka
Phone: (972) 641-3459
EC120, AS350, EC135, Night Unaided
Instructor Pilot
Matthew Evans
Phone: (972) 641-3568
AS350, EC145
Instructor Pilot
Tim McAdams
Phone: (972) 641-3796
AS350, EC145
Instructor Pilot
Aaron Hupp
Phone: (972) 641-5205
EC145, EC175
Instructor Pilot
Gary Maddux
Phone: (972) 641-5276
EC120, AS350, EC130, Night Unaided
Instructor Pilot
Clifford Oberreit
Phone: (972) 641-3621
AS350, EC135
Instructor Pilot
Greg Pope
Phone: (972) 641-5010
AS350
Instructor Pilot
Mark Puls
Phone: (972) 522-5345
28
AS350, EC145, EC175
Instructor Pilot
Stephen Scroggs
Phone: (972) 641-3579
AS350, EC120
Instructor Pilot
Andy Throckmorton
Phone: (972) 641-3610
SIM/GROUND PILOT INSTRUCTORS
EC135/EC145
SIM/Ground Pilot Instructor
Glenn Christiansen
Phone: (972) 641-5028
AS350
SIM/Ground Pilot Instructor
Eric King
Phone: (972) 641-5062
29
EC145
Instructor Pilot
Cesar Ramos-Cruz
Phone: (972) 641-5375
FIELD MAINTENANCE INSTRUCTORS
EC120, AS350, EC130, AS355
Manager of Technical Instruction
Richard Marvin
Phone: (972) 641-3503
EC135, BK117, BO105
Senior Technical Instructor
Larry Chappell
Phone: (972) 641-5049
AS350, EC130, AS365, EC155
Senior Technical Instructor
Don Mosley
Phone: (972) 641-3718
EC135, EC145
Technical Instructor
Dameon Berg
Phone: (972) 641-5066
EC135, EC145, BK117
Tracy Bryan
Phone: (972) 641-3404
AS350
James Fagg
Phone: (972) 641-2006
EC135, EC145
Doug Guichard
Phone: (972) 641-5047
30
AVIONICS
AS350, EC135, EC145
Avionics Instructor
Allen Foreman
Phone: (972) 641-3778
EXPERIMENTAL FLIGHT TEST
Chief Pilot
Jeffrey Trang
Phone: (972) 641-5251
Senior Test Pilot
John Brodnicki
Phone: (972) 641-3704
Production Pilot
Kimball Almour
Phone: (972) 641-5206
Senior Production Pilot
Dave Burchill
Phone: (972) 641-3469
31
AS350, EC130
Technical Instructor, Spanish
Eric Ruiz
Phone: (972) 641-3491
32
2015 Course Catalog
Airbus Helicopters, Inc. is pleased to offer the
following catalog of flight and maintenance
training courses.
For full details of courses and pricing, please
contact your local Airbus Helicopters’ representative or visit our website at:
www.airbushelicoptersinc.com.
Flight Training Courses
These courses combine classroom instruction
with flight instruction. Minimum requirements
include FAA-issued Private Pilot Certificate
with a Rotorcraft - Helicopter Rating, take-off
and landing currency in helicopters, and a valid
medical certificate.
Pilot Initial/Transition Course
Initial/transition flight training in factory owned
helicopters is offered for the following models:
EC120 - 5 day program includes 3 flight hrs
AS350 Series - 5 day program includes flight
and simulator training
EC145 - 10 day program includes flight and
simulator training
Initial/transition flight training for the following
models is conducted in the customer’s helicopter. Pricing will be negotiated based on
travel expenses and daily instructor costs.
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Sales Manager, Training Services
Terry Eichman
Phone: (972) 641-5091
Fax:
(972) 641-3419
Cell:
(214) 629-6427
EC130 - 3 days classroom, 3 flight hrs
AS355 Series - 3 days classroom, 4 flight hrs
EC135 IFR - 7 days classroom, 7 flight hrs
BK117 - 4 days classroom, 4 flight hrs
AS365 - 5 days classroom, 5 flight hrs
Pilot Recurrent Course
Recurrency flight training in factory owned
helicopters is offered for the following models:
EC120 - 1 day classroom, 1.5 flight hrs
AS350 Series - 2 day program includes flight
and simulator training
EC145 - 4 day program with either flight in
simulator or aircraft
Recurrency flight training for the following
models is conducted in the customer’s helicopter. Pricing will be negotiated based on
travel expenses and daily instructor costs.
AS355 Series - 1 day classroom, 2 flight hrs
EC135 VFR - 1 day classroom, 1.5 flight hrs
EC135 IFR - 2 days classroom, 2 flight hrs
BK117 - 1 day classroom, 1.5 flight hrs
AS365 - 1 day classroom, 1.5 flight hrs
Inadvertant Instrument Meterological
Conditions (IIMC)
To review flight conditions that typically leads
to inadvertent IMC conditions. This course
emphasizes the identification of circumstances
conducive to inadvertent IMC and strategies to
abandon continued VFR flight into deteriorating
conditions. The discussed strategies will
include Aeronautical Decision Making (ADM)
skills, weather resource gathering, Single Pilot
Resource Management, and IIMC survival techniques.
34
The student is exposed to Instrument Meteorological Conditions (IMC) in a controlled environment where they may experience the risks
associated with IMC conditions in a non-IFR
certified aircraft. The student will be exposed
to Marginal VFR (MVFR) conditions while under
the hood, as well as actual IIMC. During the
students training they will review IIMC procedures, Single Pilot Resource Management
skills as well risk management techniques.
Maintenance Pilot Flight Procedures Course
Maintenance pilot flight procedures courses
are offered in our factory owned aircraft. Successful completion of an approved Pilot Transition course is a pre-requisite for this course.
AS350 B2 - 2 days classroom, 1.5 flight hrs
AS350 B3 - 2 days classroom, 2 flight hrs
Pilot Differences Course
Pilot differences courses are offered in our factory owned aircraft. Successful completion of
an approved Pilot Transition course is a prerequisite for this course.
AS350 B2 to B3 - 1 day classroom, 2 flight hrs
Pilot differences courses are also offered in the
customer’s aircraft. Successful completion of
an approved Pilot Transition course is a prerequisite for this course.
35
This course segment is complete when the student can demonstrate an understanding of the
conditions that typically lead to inadvertent
IMC, describe the basic skills required for and
items that assist in recovery from IIMC and
unusual attitudes.
AS350 B3 to B3 2B1 1 day classroom, 2 flight hrs
AS350 B3 to EC130 1 day classroom, 1.5 flight hrs
AS365 N2 to N3 1 day classroom, 1.5 flight hrs
EC135 VFR to IFR 2 days classroom, 2 flight hrs
FAR Part 141 certified courses
NVG Initial Qualification for Commercial Pilots
This course provides pilots with the basic
knowledge on the safe use of night vision goggles. It provides an in-depth study of the
human visual system and the theory of Night
Vision Goggles, and provides Basic Aircraft
Maneuvers - Commercial PTS and NVG Specific.
Minimum requirements include a valid commercial pilot’s certificate, a current Class 2 or
better medical certificate, at least 500 total
hours of helicopter experience, recent attendance at Airbus Helicopters refresher training
for the aircraft model in question, and night
currency in accordance with FAR 61.57.
EC120 - 8 hrs classroom, 6 flight hrs
AS350 B2 / B3 - 8 hrs classroom, 6 flight hrs
NVG Refresher
In addition to the requirements listed for the
NVG initial qualification course, pilots who have
not attended an NVG Qualification Course from
Airbus Helicopters must be able to produce
evidence that they were previously NVG-qualified either in a military program or via an FAA
Approved Part 141 NVG Qualification course.
AS350 B2 / B3 - 4 hrs classroom, 2 flight hrs
36
Minimum requirements include a valid commercial pilot’s certificate, CFI helicopter rating,
a current medical certificate, at least 300 total
hours of helicopter experience, at least 100
hours of NVG time, documented NVG initial
qualification from an approved Part 141 organization, and log book endorsement designating
as NVG PIC by applicant’s parent organization.
EC120 & AS350 B2 / B3 12.7 hrs classroom, 4 flight hrs
Tactical Flight Officers: TFOs are welcome to
attend NVG courses together with their unit
pilots. This includes ground school and back
seat ride during normal procedures.
Night Urban Flight and Emergencies
This course is advanced night training for private or commercial pilots. It covers an in-depth
study of the human visual system and provides
Basic Aircraft Maneuvers with demonstration of
visual problems as well as full emergency procedures at night.
Minimum requirements include a valid private
or commercial pilot’s certificate, a current
Class 2 or better medical certificate, at least
300 total hours of helicopter experience, and
previous attendance at Airbus Helicopters initial training for the aircraft model in question.
Initial qualification:
AS350 series - 4 hrs classroom, 2 flight hrs
Refresher training (the Night Urban Flight and
Emergencies Initial course is a pre-requisite):
AS350 series - 2 hrs classroom, 2 flight hrs
37
NVG Instructor Orientation
Airframe Field Maintenance Courses
These courses utilize classroom instruction
and/or shop demonstrations to train the student to a point where he or she will be able to
demonstrate an understanding of the fundamental operations and skills necessary to
maintain the aircraft in an airworthy condition.
Acceptance into the courses is based on the
requirement that the student possess the basic
experience and skill levels of one of the following: certification as an airframe
mechanic/engineer with one year practical
experience as a rated aircraft mechanic/engineer; one year of experience as an active
mechanic/engineer on helicopters; or three
years general experience as a commercial or
military aircraft mechanic/engineer.
Airbus Helicopters, Inc. offers on-site maintenance courses for the following aircraft:
EC120, AS350 Series (D, B, BA, B2, B3), EC130,
EC135, EC145, BK117, AS365 and EC155.
Initial Familiarization - 10 days / 60 hrs - 15
days / 90 hrs
Refresher training - 5 days/ 30 hrs
Airbus Helicopters, Inc. also offers on-site
maintenance courses for its AS332 heavy twin
helicopter.
Initial Familiarization - 15 days/ 90 hrs
Refresher training - 7 days / 42 hrs
Differences courses are offered for the following models:
AS350 B2 to B3 -2 days
AS350 B3 to EC130 - 2 days
AS355 F series to N - 2 days
AS365 N2 to N3 - 2 days
EC155 B to B1 - 1 day
38
Avionics Systems
Instruction will cover VHF comms, ADF navigation, VOR navigation, transponder, DME, GPS
navigation, radar altimeter, DC power generation and distribution, AC power, pitot-static,
warning unit, Central Panel Display System
(CPDS), engine indication, main gearbox indication, fuel distribution, Flight Control Display
System (FCDS) and Automatic Flight Control
System (AFCS).
EC135 System - 10 days/ 60 hrs
EC145 System - 10 days/ 60 hrs
FCDS/AFCS Systems
Provides an overview of the autopilot and flight
control display system, plus the interaction
between these two systems.
EC135 FCDS/AFCS - 5 days/ 30 hrs
EC145 FCDS/AFCS - 5 days/ 30 hrs
DTS User Training
Provides an explanation of autopilot software
parameters, including use and handling of Digital Test System (DTS), creation of DTS flight
record pages, practical applications on failure
simulations, and flight recording and analysis.
EC135 - 5 days/ 30 hrs
Flight Training Devices
Airbus Helicopters, Inc.offers EC135 simulator
training in an FAA Level 6 certified full-motion
system with 6 degrees of freedom, a visual
system with a 150° by 80° field of vision, and a
database that includes detailed airports, helipads, and realistic 3-D moving models. The following courses are approved under Part 142:
39
Avionics Maintenance Courses
Initial Training 42 hrs of ground instruction, 10 hrs in FTD
Recurrent Training 12 hrs of ground instruction, up to 4 hrs in FTD
The EC135 simulator is also convertible to an
EC145 Flight Simulation Training Device.
AS350 Simulator: Airbus Helicopter’s FAA
Level B certified AS350 simulator is now ready
for training. The AS350 simulator is a fullmotion, multi-mission trainer that will cover a
wide spectrum of training missions for Airborne Law Enforcement, Air Medical Services
and other AS350 operators.
The AS350 simulator’s design features include
not only a mission-ready NVG cockpit but also
a full cabin in order to accommodate Airborne
Law Enforcement and Air Medical Services
crew missions. Pilot
instrumentation
includes full avionics with autopilot, in
addition to a complete Law Enforcement mission suite
for a Tactical Flight
Officer (TFO). Airbus
Helicopters takes
flight simulation to a
new level with flight training and mission training capabilities that cannot otherwise be performed in training aircraft.
The simulators are
also available for drylease. Operators’
instructor pilots will
be asked to complete
a training course on
the Instructor Operating Station (IOS).
40
41
SAFETY
Aviation Safety
AVIATION SAFETY
SAFETY
Safety
Chief Safety Officer
Gregg Smith
Phone: (972) 641-3532
Fire Chief / Manager, Emergency Services
Kirk Turner
Phone: (972) 641-5242
Fleet Safety
FSO Flight Safety Officer
Manny Figlia
Phone: (972) 641-5060
Accident Investigation
Manager, Accident Investigator
Lindsay Cunningham
Phone: (972) 641-3613
Senior Accident Investigator
Seth Butner
Phone: (972) 641-5090
42
AHI SALES & MARKETING
Sales & Marketing
SALES & MARKETING
The Sales Department is responsible for all
new and used aircraft sales, aircraft deliveries
and customer presentations, as well as technical and general product information.
VP, Sales & Marketing
Treg Manning
Phone: (972) 641-3464
Fax:
(972) 641-3419
Cell:
(972) 998-6569
Sr. Director, Marketing
Doug Carriger
Phone: (972) 641-3716
Fax:
(972) 641-3419
Cell:
(469) 263-4474
Director, Military Sales
Mark Conroe
Cell:
(214) 770-8393
Sales Manager, Training Services
Terry Eichman
Phone: (972) 641-5091
Fax:
(972) 641-3419
Cell:
(214) 629-6427
Director, Commercial Sales
Brian Reid
Phone: (972) 641-5246
Fax:
(972) 641-3419
Cell:
(214) 604-7765
Sr. Manager, PR, Events & Customer Relations
Andrea Winning
Phone: (972) 641-5003
Fax:
(972) 641-3490
Cell:
(817) 975-8796
44
COMMERCIAL SALES TEAM
Director, Commercial Sales
Brian Reid
Phone: (972) 641-5246
Fax:
(972) 641-3419
Cell:
(214) 604-7765
Northeast
Steve Jaksi
Phone: (514) 334-5554
Cell:
(514) 591-5252
[email protected]
Mid-Atlantic
Ron Stevenson
Phone: (610) 998-0137
Fax:
(610) 998-0137
Cell:
(610) 470-0391
Southeast
Glenn Murray
Phone: (972) 641-3773
Fax:
(972) 641-3419
Cell:
(817) 600-1672
Central
Bob Coutu
Phone: (972) 641-3773
Fax:
(972) 641-3419
Cell:
(214) 531-2760
Gulf of Mexico
John Byus
Phone: (972) 641-3686
Fax:
(972) 641-3419
Cell:
(817) 975-9220
Western
Todd Powers
Phone: (972) 641-3662
Fax:
(972) 641-3419
Cell:
(972) 998-6803
Northwest - Interim
Brian Reid
Phone: (972) 641-5246
Fax:
(972) 641-3419
Cell:
(214) 604-7765
Sales Representative - Eastern Region
Matthieu Laporte
Cell:
(438) 993-7521
E-mail:
45
[email protected]
E-mail:
Phone:
Fax:
Cell:
E-mail:
(972) 641-5246
(972) 641-3419
(214) 604-7765
[email protected]
Sales Representative - Eastern Region
Matthieu Laporte
Cell:
(438) 993-7521
E-mail:
[email protected]
Key Account Manager - Eastern Region
Steve Jaksi
Phone: (514) 334-5554
Cell:
(514) 591-5252
E-mail:
[email protected]
Key Account Manager - Western Region
Wayne Woytkiw
Fax:
(604) 244-2926
Cell:
(604) 362-8614
E-mail:
[email protected]
Sr. Manager, Completions Sales
Paul Peterson
Phone: (972) 641-3749
Fax:
(972) 641-3419
Cell:
(972) 795-9125
Director, Aftermarket Sales
Gordon Kay
Phone: (905) 994-2910
Fax:
(905) 871-3599
Cell:
(905) 708-2029
Manager, Aftermarket Sales
Jeff Donahue
Phone: (972) 641-3735
Fax:
(972) 641-3419
Cell:
(972) 955-6177
Manager, New Helicopter Delivery
Rusty Sloane
Phone: (972) 641-3628
Fax:
(972) 641-3419
Cell:
(214) 601-1086
46
NORTH AMERICAN MARKETING TEAM
Sr. Director, Marketing
Doug Carriger
Phone: (972) 641-3716
Fax:
(972) 641-3419
Cell:
(469) 263-4474
Sales Manager, Air Medical Specialist
Jennifer Hardcastle
Fax:
Cell:
E-mail:
(972) 641-3419
(214) 846-1373
[email protected]
Sales Manager, Oil & Gas Specialist
Travis Latiolais
Fax:
Cell:
E-mail:
(972) 641-3419
(469) 243-2554
[email protected]
Sales Manager, Utility & Tour Specialist
Brent Nicewonger
Phone: (972) 641-3512
Fax:
(972) 641-3419
Cell:
(817) 723-3581
Sales Manager, Airborne Law Enforcement
Ed Van Winkle
Phone: (972) 641-3563
Fax:
(972) 641-3419
Cell:
(214) 470-9436
Marketing Manager, Canada
Nitin Sareen
Phone: (905) 994-2948
Fax:
(905) 871-3599
Cell:
(905) 321-5936
Marketing Support Engineer
Les Clark
Phone: (972) 641-3729
Fax:
(972) 641-3419
Market Analyst
Leigh Schefft
Phone: (972) 641-3453
Fax:
(972) 641-3419
E-mail:
[email protected]
47
TRADESHOWS & EVENTS
Sr. Manager, PR, Events & Customer Relations
Andrea Winning
Phone: (972) 641-5003
Fax:
(972) 641-3490
Cell:
(817) 975-8796
Creative Designer - Paint Schemes
Len Jennings
Phone: (972) 641-3444
Fax:
(972) 641-3490
Cell:
(817) 913-1858
Tradeshow & Events Specialist
Yolanda Barron
Phone: (972) 641-5087
Fax:
(972) 641-3490
E-mail:
[email protected]
Tradeshow & Events Specialist
Michelle Castillo
Phone: (972) 641-3590
Fax:
(972) 641-3490
E-mail:
[email protected]
48
AHI COMMUNICATIONS & MEDIA RELATIONS
Communications &
Media Relations
COMMUNICATIONS AND MEDIA RELATIONS
Sr. Manager, Communications and Media Relations
Bob Cox
Phone: (972) 641-3525
Fax:
(972) 641-3779
Cell:
(972) 213-2038
e-Communications Specialist
Natalia Ivchenko
Phone: (972) 641-5264
Fax:
(972) 641-3490
E-mail:
[email protected]
e-Communications Assistant
Alejandra Miller
Phone: (972) 641-5353
Fax:
(972) 641-3490
[email protected]
AHI COMMUNICATIONS & MEDIA RELATIONS
E-mail:
50
AIRBUS HELICOPTERSPRODUCTS
Airbus Helicopters
Products
AIRBUS HELICOPTERS PRODUCTS
Airbus Helicopters is the number one producer
of turbine helicopters both worldwide and in the
U.S. civil market.
Airbus Helicopters’ objective is to ensure that
its aircraft continue to meet the needs of operators, and to bring to fruition the advanced technology helicopter programs that will define
tomorrow's global marketplace. For more
details on Airbus Helicopters’ Bluecopter R&D
initiative, please visit www.bluecopter.com.
2014 Worldwide Fleet Distribution
Number of helicopters
Type of helicopter
Delivered
Total
flight hours
End 2014
Flight hours
in 2014
In-service
ALOUETTE ® (II, III, LAMA® )
3,245
657
122,000
19,873,000
GAZELLE ®
1,268
516
85,000
7,058,000
BO10 5®
1,407
568
96,000
7,917,000
705
299
50,000
4,017,000
PUMA ®
SUPER-FRELON
®
EC12 0 ® COLIBRI ®
105
0
0
344,000
687
624
142,000
1,587,000
ECUREUIL®
EC130 ®
AS350 ® / AS550 ®
AS355 ® / AS555 ®
571
548
206,000
1,376,000
4,480
3 738
1,169,000
22,188,000
789
621
5,840
4 907
1,167
1 131
BK117 ®
444
313
88,000
2,916,000
EC145 ®
719
709
203,000
1,140,000
1,163
1 022
291,000
4,056,000
ECUREUIL (Total)
EC135® / EC635 ®
129,000
1,504,000
387,000
4,123,000
27,686,000
3,332,000
EC145 / BK117
EC145/BK117 (Total)
DAUPHIN ®
SA360 ® / SA361®
36
0
0
113,000
EC155 ®
173
167
51,000
477,000
AS365 ® / AS565 ®
776
611
159,000
4,154,000
AS366 ®
106
97
53,000
1,389,000
1,091
875
3
3
AIRBUS HELICOPTERSPRODUCTS
DAUPHIN ( TOT AL)
EC175®
263,000
100
6,134,000
100
SUPER-PUMA ®
EC225 ® / EC725 ®
233
226
106,000
433,000
AS332 ® / AS532 ® MK1
587
483
101,000
3,886,000
AS332 / AS532 MK2
90
80
32,000
713,000
910
789
239,000
5,032,000
TIGE R®
119
113
13,000
68,000
NH90 ®
232
223
24,000
78,000
SUPER PUMA ( TOTAL)
Data as of January 2015
52
We are Airbus Helicopters,
We are
A new chapter is opening in Airbus Helicopters’ history. To mark this important
moment, and in keeping with our change of name in 2014, we will be renaming
our future products and the majority of our present range: the letters EC will be
replaced by the letter H. Our teams are working to make the company reach the
level of excellence that our customers expect, and to make Airbus Helicopters
the benchmark for excellence in the Helicopter industry.
PREVIOUS TRADE NAMES
NEW TRADE NAMES
Civil/Military
EC120 B
AS350 B2
AS350 B3e
AS550 C3e
EC130 T2
EC135 T3/P3
EC635 T2e/P2e
EC145e
EC145 T2
EC645 T2
AS365 N3+
AS565 MBe
EC155 B1
X4
EC175
AS332 C1e
AS332 L1e
AS532 ALe
EC225e
EC725
NH90
Tigre (EC665)
Civil
H120
AS350 B2
H125
Military
H125M
H130
H135
H135M
EC145
H145
H145M
AS365 N3+
AS565 MBe
H155
H160
H175
AS332 C1e
AS332 L1e
AS532 ALe
H225
H225M
NH90
Tiger
H120
Seating
Empty Weight
Useful Load
Max Gross Wt (int/ext)
Engine Type
Take-Off Power
Usable Fuel (std tanks)
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
Max Range (std tanks)
Max Endurance (std tanks)
1+4
2,198 lbs
1,583 lbs
3,781/3,968 lbs
1 TM Arrius 2F
504 shp
107 gal
150 kts
120 kts
7,600/9,250 ft
383 nm
4.3 hrs
*Data shown for Max Gross Weight Performance
53
PRODUCTION AIRCRAFT
EC120 B
AS350 B2
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+5/6
2,694 lbs
2,266 lbs
4,960/5,512 lbs
1 TM Arriel 1D1
732 shp
143 gal
155 kts
133 kts
7,550/9,850 ft
360 nm
4.4 hrs
PRODUCTION AIRCRAFT
AS350 B3e
H125
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+5/6
2,812 lbs
2,413 lbs
5,225/6,172 lbs
Arriel 2D
847 shp
143 gal
155 kts
137 kts
9,450/11,600 ft
346 nm
4.3 hrs
54
EC130 T2
H130
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+6/7
3,159 lbs
2,353 lbs
5,512/6,724 lbs
TM Arriel 2D
952 shp
143 gal
155 kts
127 kts
9,675/11,270 ft
332 nm
4.0 hrs
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+5/6
3,313 lbs
2,419 lbs
5,732/6,172 lbs
2 TM Arrius 1A1
460 shp/eng
193 gal
150 kts
120 kts
7,080/8,450 ft
395 nm
4.6 hrs
55
PRODUCTION AIRCRAFT
AS355 NP
EC135 P3
H135
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
PRODUCTION AIRCRAFT
EC135 T3
1+6/7
3,267 lbs
3,303 lbs
6,570/6,570 lbs
2 P&WC PW206 B3
706 shp/eng
185 gal
140 kts
136 kts
8,200/13,300 ft
329 nm
3.5 hrs
H135
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1/2+6/7
3,267 lbs
3,303 lbs
6,570/6,570 lbs
2 TM Arrius 2B2 Plus
600 shp/eng
185 gal
140 kts
136 kts
8,200/13,300 ft
329 nm
3.5 hrs
56
EC145 T1 & T2
EC145 & H145
EC145
H145
Seating
1+9
1+9
Empty Weight
3,951 lbs
4,231 lbs
Useful Load
3,952 lbs
3,816 lbs
7,903/7,903 lbs 8,047/8,047 lbs
Engine Type
2 TM Arriel 1E2 2 TM Arriel 2E
Take-Off Power
738 shp/eng
894 shp/eng
229 gal
240 gal
V.N.E.
145 kts
145 kts
Fast Cruise
133 kts
132 kts
Hover O.G.E./I.G.E.
2,530/9,600 ft 9,700/12,900 ft
370 nm
351 nm
3.6 hrs
3.6 hrs
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1/2+12/13
5,234 lbs
4,246 lbs
9,480/9,480 lbs
2 TM Arriel 2C
838 shp/eng
300 gal
155 kts
145 kts
3,773/8,596 ft
427 nm
4.1 hrs
57
PRODUCTION AIRCRAFT
AS365 N3+
EC155 B1
H155
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
PRODUCTION AIRCRAFT
EC175
1/2+13/14
5,774 lbs
5,072 lbs
10,846/10,846 lbs
2 TM Arriel 2C2
943 shp/eng
332 gal
175 kts
143 kts
10,670 lbs.@ S.L./7,050 ft
423 nm
4.1 hrs
H175
Seating
Empty Weight (O&G Config)
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
2+18
10,082 lbs
7,118 lbs
17,200 lbs
2 P&WC PT6C-67E
1,775 shp/eng
669/691 gal
175 kts
149 kts
8,068/10,000 ft
597 nm
5.8 hrs
58
EC225
H225
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
2+19
12,220 lbs
12,030 lbs
24,250/26,690 lbs
2 TM Makila 2A1
2,101 shp/eng
684 gal
175 kts
142 kts
2,600/6,350 ft
452 nm
4.1 hrs
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1/2+15
10,029 lbs
8,931 lbs
18,960/20,615 lbs
2 TM Makila 1A1
1,819 shp/eng
684 gal
150 kts
141 kts
10,663/7,546 ft
346 nm
3.3 hrs
59
PRODUCTION AIRCRAFT
EC332 C1e
SA318C Alouette
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+4
1,990 lbs
1,660 lbs
3,650/3,650 lbs
1 TM Astazou II
523 shp
149 gal
110 kts
97 kts
2,950/5,160 ft
374 nm
5.3 hrs
LEGACY AIRCRAFT
SA341G Gazelle
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+4
2,112 lbs
1,858 lbs
3,970/3,970 lbs
1 TM Astazou IIIA
592 shp
120 gal
167 kts
142 kts
7,215/9,185 ft
415 nm
4.6 hrs
60
SA315B Lama
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+4
2,266 lbs
2,034 lbs
4,300/5,070 lbs
1 TM Artouste IIIB
858 shp
152 gal
113 kts
103 kts
15,100/16,565 ft
278 nm
3.3 hrs
1+4/5
2,910 lbs
2,601 lbs
5,511/5,511 lbs
2 Allison 250-C20B
420 shp
151 gal
135 kts
131 kts
5,400/8,000 ft
305 nm
3.5 hrs
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
61
LEGACY AIRCRAFT
BO105 CBS
BK117 B-1
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
1+7
3,596 lbs
3,459 lbs
7,055/7,055 lbs
2 HW LTS101-750B1
684 shp/eng
184 gal
150 kts
134 kts
7,500/9,600 ft
297 nm
3.0 hrs
LEGACY AIRCRAFT
SA330J Puma
Seating
Empty Weight
Useful Load
Engine Type
Take-Off Power
V.N.E.
Fast Cruise
Hover O.G.E./I.G.E.
2+18
8,358 lbs
7,957 lbs
16,315/16,315 lbs
2 TM Turmo IV C
1,494 shp/eng
408 gal
142 kts
139 kts
5,580/7,545 ft
297 nm
3.1 hrs
62
AHI AUTHORIZED SERVICE CENTERS
Authorized
Service Centers
64
WEST PENN*
Airbus Helicopters Authorized Service Centers
65
Uniflight
U.S. Helicopters
66
Advanced Helicopter Services Inc.
Arrow Aviation
Big Valley Aviation Inc.
Cascade Helicopter Services
Corporate Helicopters
Heli-One American Support
Helicorp
Helicopter Services of Utah Inc,
Helicopter Specialties Inc.
Metro Aviation
Nampa Valley Helicopters, Inc.
New Hampshire Helicopters
Ocean Aire
Phoenix Heli-Support
Precision Aviation Services
Redding Air Service Inc.
Rotorcraft Support Inc.
Rotortech Services Inc.
Service Center
EC120
Alouette
AS350
EC130
AS355
BO105
EC135
BK117
EC145
AS365
Airbus Helicopters’ Authorized Service Center Guide
EC155
SA330
67
Maintenance & Overhaul
Maintenance
Helicopter Services of Utah Inc,
Helicopter Specialties Inc.
Metro Aviation
Nampa Valley Helicopters, Inc.
New Hampshire Helicopters
Ocean Aire
Phoenix Heli-Support
Precision Aviation Services
Redding Air Service Inc.
Rotorcraft Support Inc.
Rotortech Services Inc.
Sterling Helicopter
Summit Aviation Inc.
Trans Aero Ltd.
Uniflight
Uniflight Northeast
Uniflight West Penn
U.S. Helicopters, Inc.
Vector Aerospace USA, Inc.
Airbus Helicopters has an expansive network of
factory-owned and independent Service Centers across North America, ready to meet your
needs.
Airbus Helicopters’ Service Centers maintain a
current FAA Repair Station certificate and are
qualified to perform maintenance and structural repair in accordance with Airbus Helicopters’
guidelines.
SERVICE CENTER INDEX
Advanced Helicopter Services Inc. - CA....
Arrow Aviation - LA....................................
Big Valley Aviation, Inc. - CA......................
Cascade Helicopter Services. - WA..........
Corporate Helicopters - CA........................
Heli-One American Support - CO..............
Helicopter Corporation of America
dba Helicorp - TN......................................
Helicopter Services of Utah, Inc. - UT.......
Helicopter Specialties, Inc. - WI................
Metro Aviation - LA....................................
Nampa Valley Helicopters, Inc. - ID...........
New Hampshire Helicopters - NH............
Ocean Aire - NJ..........................................
Phoenix Heli-Support - AZ........................
Precision Aviation Services - GA...............
Redding Air Service, Inc. - CA...................
Rotorcraft Support, Inc. - CA.....................
Rotortech Services Inc. - FL......................
Sterling Helicopter - PA.............................
Summit Aviation, Inc. - DE.........................
Trans Aero, Ltd. - CO.................................
Uniflight - TX..............................................
Uniflight Northeast - PA.............................
Uniflight West Penn - PA...........................
U.S. Helicopters, Inc. - NC.........................
Vector Aerospace USA, Inc. - AL...............
68
69
69
70
70
71
71
71
72
72
72
73
73
73
74
74
74
75
75
75
76
76
77
77
77
78
78
ARROW AVIATION
1318 Smede Hwy (Hwy. 92)
Broussard, LA 70518
Phone:
(337) 364-4357
Fax:
(337) 364-4186
Website:
www.arrowaviationco.com
Mgr:
G.M.:
D.O.M.:
Maintenance:
Cyril Guidry
David Guidry
Timothy Ivanoff
EC120, EC130,AS350, AS355,
EC135, EC145, BO105,
BK117
69
ADVANCED HELICOPTER SERVICES, INC.
17986 County Road 94B
Woodland, CA 95695
Phone:
(530) 669-7115
Toll Free:
[844) HELI-AHS
435-4247
AOG Phone:
(530) 207-0450
Fax:
(530) 309-0399
Email:
[email protected]
Website:
www.advancedhelicopterservices.com
Pres./CEO:
Sparrow Tang
D.O.M.:
Ryan Clark
Maint. Mgr:
Adam Burriss
Chief Insp:
Ty Smith
Maintenance
EC120, AS350, EC130,
AS355, EC135, BO105,
BK117, EC145, AS365,
SA330J
BIG VALLEY AVIATION, INC.
7535 Lindbergh Street
Stockton, CA 95206
Phone:
(209) 982-4991
Spares Fax:
(209) 982-4311
Accounting Fax: (209) 234-4854
E-mail:
[email protected]
Website:
www.bigvalleyaviation.com
President/D.O.M.: Paul McKenzie
Maintenance:
EC120, AS350, AS355,
BO105, BK117, EC145
CASCADE HELICOPTER SERVICES
1725 E Street N.E.
Auburn, WA 98002
Phone:
(206) 767-5290
Fax:
(206) 767-1726
E-mail:
[email protected]
Website:
www.cascadehelicopterservices.com
President/CEO: Sparrow Tang
D.O.M.:
Justin Heater
Chief Insp:
Ron Elwess
Maintenance:
EC120, AS350, EC130,
EC135, EC145
70
HELI-ONE AMERICAN SUPPORT
120 NE Frontage Road
Ft. Collins, CO 80524-9222
Phone:
(970) 492-1000
Fax:
(970) 492-1099
Website:
www.heli-one.ca/colorado
President:
Peter Bartolotta
Chief Inspector: Timothy Hebert
Overhaul:
AS350/355, SA315/316/318
HELICORP
HELICOPTER CORPORATION OF AMERICA
dba HELICORP
210 Tune Airport Drive
Nashville, TN 37209
Phone:
(615) 350-5015
(800) 803-9270
Fax:
(615) 350-5017
Website:
www.helicorp.us
President:
D.O.M.:
Shop Foreman:
Maintenance:
Maria Guess
Robert Lee
Matt Richardson
EC120, AS350, EC130
71
CORPORATE HELICOPTERS
3753 John J. Montgomery, Suite 2
San Diego, CA 92123
Phone:
(858) 505-5650
Parts Fax:
(858) 874-3038
E-mail:
[email protected]
Parts:
[email protected]
Website:
www.corporatehelicopters.com
CEO:
Deann J. Shier
President:
Ivor Shier
D.O.M.:
Jon McClure
Maintenance: EC120, AS350, EC130, AS355
HELICOPTER SERVICES OF UTAH, INC.
2244 South 1640 West
Woods Cross, UT 84087-2300
Phone:
(801) 295-5700
Fax:
(801) 295-5795
Website:
www.classicaviation.net
Email:
[email protected]
President:
Tony Henderson
D.O.M.:
Raymond Walchli
Maintenance:
AS350, EC130, AS355
HELICOPTER SPECIALTIES, INC.
4746 South Columbia Dr.
Janesville, WI 53546
Phone:
(608) 758-1701
Fax:
(608) 758-2599
E-mail:
[email protected]
Website:
www.helicopterspecialties.net
President:
Jim Freeman
Logistics Mgr: Mike Davis
D.O.M.:
Jason Shrier
Maintenance:
EC120, AS350, EC130, AS355,
EC135, BO105, EC145, BK117,
AS365, EC155
METRO AVIATION, INC.
1214 Hawn Ave.
Shreveport, LA 71107
P.O. Box 7008
Shreveport, LA 71137
Phone:
(318) 222-5529
Fax:
(318) 222-0503
E-mail:
[email protected]
Website:
www.metroaviation.com
President:
Mike Stanberry
Managing Dir.: Milton K. Geltz
D.O.M.:
Mike Ledford
Maintenance:
AS350, EC130, AS355, EC135,
BO105, EC145, BK117, EC155,
AS365
72
Dir., MRO:
Dean Tromburg
Qlty. Assurance: Kyle Reynolds
Maintenance:
AS350, EC130, AS355,
SA315/316/319
Overhaul:
AS350, EC130, AS355
NEW HAMPSHIRE HELICOPTERS
A Division of Port City Air, Inc.
104 Grafton Dr.
Portsmouth, NH 03801
Phone:
(603) 430-1111
Parts Phone: (603) 766-3265
Parts Fax:
(603) 430-1199
E-mail:
[email protected]
Website:
www.portcityair.com
D.O.M.:
Parts Mgr.:
Maintenance:
Steven Fox
Wendy Rabitor
EC120, AS350, EC130, AS355
OCEAN AIRE
MAILING: P.O. Box 1245
Tom’s River, NJ 08754
SHIP TO: RJ Miller Airpark
Route 530 West
Bayville, NJ 08721
Phone:
(732) 797-1077
Fax:
(732) 797-1076
E-mail:
[email protected]
Parts E-mail: [email protected]
Website:
www.oceanaire.net
Maintenance:
EC120, AS350, AS355, AS365
73
NAMPA VALLEY HELICOPTERS, INC.
1870 West Franklin
Meridian, ID 83642
Phone:
(208) 362-0851
Fax:
(208) 362-9726
Website:
www.NVHelicopters.com
PHOENIX HELI-SUPPORT
15035 N. 73rd Street, Suite B-100
Scottsdale, AZ 85260
Phone: 480-776-2190
Fax:
480-907-1428
Website: www.phoenixheli-support.com
President:
Acct Mgr/VP:
Maintenance:
Tina Cannon
Darin Cannon
EC120, AS350, EC130,
AS355, EC135, EC145, BK 117
PRECISION AVIATION SERVICES
500 Aviation Way, Hangar B5
Peachtree City, GA 30269
Phone:
(770) 486-6061
Fax:
(770) 486 0748
AOG:
(404) 809 1621
E-mail:
[email protected]
President:
David Ford
D.O.M.:
Jody Papson
Chf Insp/Acct Mgr: Andy Rucker
Maintenance: EC120, AS350, EC130, AS355,
EC135, BK117, EC145, AS365
REDDING AIR SERVICE, INC.
6831 Airway Avenue
Redding, CA 96002
Phone:
(530) 221-2851
Fax:
(530) 221-3728
E-mail:
[email protected]
Website:
www.reddingairservice.com
D.O.M.:
Maintenance:
Dave Burlingame
AS350, EC130, AS355
74
D.O.M.:
Maintenance:
Phillip G. DiFiore
EC120, AS350, EC130, AS355,
EC135, BO105
ROTORTECH SERVICES INC.
4095 Southern Blvd.
West Palm Beach, FL 33406
Phone:
(561) 684-6000
Fax:
(561) 684-6698
Email:
[email protected]
Website:
www.rotortechservices.com
D.O.M.:
Mike Champion
Part Sales: [email protected]
Maintenance: EC120, AS350, EC130, AS355,
EC135, BK117, EC145, BO105,
EC155, AS365
STERLING HELICOPTER
1226 River Road
Croydon, PA 19021
Phone:
(215) 271-2510
Heliport Fax: (215) 271-7794
Parts Fax:
(215) 785-3829
General Fax: (215) 788-7319
Website:
www.sterlinghelicopter.com
President:
G.M.:
D.O.M.:
Maintenance:
Philip Bidden
Jason Smith
Pat Lally
EC120, AS350, AS355
EC135, BK117, EC145
75
ROTORCRAFT SUPPORT, INC.
16425 Hart Street
Van Nuys, CA 91406
Phone:
(818) 997-7667
Fax:
(818) 997-1513
E-mail:
[email protected]
Website:
www.rotorcraftsupport.com
Summit Aviation, Inc.
4200 Summit Bridge Road
Middletown, DE 19709
Phone:
(302) 834-5400
Fax:
(302) 378-7035
[email protected]
Email:
Website:
www.summit-aviation.com
GM:
Aircraft Service:
Maintenance:
Ralph Kunz
John Bonnell
AS350, AS355, EC130,
BO105, BK117, EC145,
EC135
Trans Aero, Ltd.
5235 Gulfstream Court
Loveland, CO 80538
Phone:
(307) 778-5777
Fax:
(970) 667-1995
Website:
www.transaeroheli.com
Email:
[email protected]
President:
Kevin Shields
D.O.M.:
Chad Moore
Maintenance:
AS350, AS355, EC130,
SA315B, SA316B
76
General Mgr:
President:
D.O.M.:
Maintenance:
Leslie Weikum
Terry Reininger
Keith Moreland
EC120, AS350, EC130, AS355,
BO105, BK117, EC145, EC135
UNIFLIGHT Northeast
128 W. Apron Drive
Reading, PA 19605
Phone:
(610) 372-5141
Email:
[email protected]
Website:
www.uniflight.com
GM/D.O.M,:
President:
Maintenance:
Steve Weinert
Terry Reininger
AS350, BK117, EC135,
BO105, EC145, EC155, AS365
UNIFLIGHT West Penn
627 Airport Road
Belle Vernon, PA 15012
Phone:
(724) 823-0082
Fax:
(724) 823-0083
Website:
www.uniflight.com
General Mgr:
D.O.M.:
Business Dev.:
Maintenance:
Dan Mansfield
Bryon Fabiseski
Jeff Holt
AS350, EC130, AS355, AS365
BO105, EC135, BK117, EC145
77
UNIFLIGHT
2617 Aviation Pkwy.
Grand Prairie, TX 75052
Phone:
(972) 623-3444
Fax:
(972) 623-2414
Website:
www.uniflight.com
U.S. HELICOPTERS, INC.
Highway 74 West
P.O. Box 625
Marshville, NC 28103
Phone:
(704) 233-5000
Fax:
(704) 233-4255
Website:
www.ushelicoptersinc.com
General Mgr.:
Maintenance:
Greg Parsons
AS350
Vector Aerospace USA, Inc.
22378 Billie Blackmon Road
Andalusia, AL 36421
Phone:
(334) 222-1277
Fax:
(334) 222-1954
[email protected]
E-mail:
Website:
www.vectoraerospace.com
VP Operations:
D.O.M.:
Maintenance:
Rick Pataky
Mike Catrett
AS350, EC130, AS355,
EC135, EC145, BO105, BK117
78
REPAIR SERVICES
Repair Services
ENGINE & AVIONICS REPAIR
REPAIR SERVICES
The following facilities perform repair/overhaul
for engines of the listed manufacturer. This is a
partial listing and does not constitute specific
authorization from Airbus Helicopters or its
affiliates. Inquiries regarding authorization to
perform repairs/overhauls and locations of
other repair/overhaul facilities should be made
directly to the manufacturer.
TURBOMECA USA
2709 N. Forum Drive
Grand Prairie, TX 75052
Turbomeca Arrius 1 & 2, Arriel 1 & 2, Makila
Phone: (972) 606-7600
(800) 662-6322
Fax:
(972) 606-7692
TURBOMECA CANADA
11800 Helen - Bristol
Mirabel, Quebec J7N 3G8
Turbomeca Arrius, Arriel 1 & 2
Phone: (450) 476-2550
Fax:
(450) 476-1449
PRATT & WHITNEY CANADA CORP.
1000 Marie-Victorin (05DK1)
Longueuil, Quebec
Canada J4G 1A1
P&WC PW200
Phone: (450) 468-7730
Fax:
(450) 468-7807
24-hour Help Desk: (800) 268-8000
PRATT & WHITNEY ENGINE SERVICES INC.
8440 Tradeport Dr., Suite 105
Orlando, FL 32827
P&WC PW200
Phone: (407) 438-2291
Fax:
(407) 812-1404
80
ROLLS-ROYCE CORP.
Speed Code R01B
P.O. Box 420
Indianapolis, IN 46206-0420
Rolls-Royce 250 Series
Phone: (317) 230-2000
Fax:
(317) 230-4020
81
REPAIR SERVICES
HONEYWELL AEROSPACE
TECHNICAL SERVICE
1944 E. Sky Harbor Ave.
Phoenix, AZ 85034
Honeywell LTS 101
Phone: (800) 601-3099
Fax:
(602) 365-3343
82
REPAIR SERVICES
AIRBUS HELICOPTERS CANADA LTD
Airbus Helicopters
Canada Ltd
83
COMPANY INFORMATION
AIRBUS HELICOPTERS CANADA
Headquarters
1100 Gilmore Road
P.O. Box 250
Fort Erie, Ontario L2A 5M9
Main Number:
Fax:
Website:
(905) 871-7772
(905) 871-3599
www.airbushelicopters.ca
President and C.E.O.
Romain Trapp
Phone:
Cell:
E-mail:
(905) 994-2900
(905) 650-8247
[email protected]
AIRBUS HELICOPTERS CANADA LTD
MRO, SPARES (AOG) & TECHNICAL SUPPORT
24 / 7
Contacts:
(800) 267-4999
(905) 871-7772
Spares and MRO Support
Email:
Options:
[email protected]
[email protected]
84
AIRBUS HELICOPTERS MEXICO, S.A. DE C.V.
Airbus Helicopters
Mexico, S.A. DE C.V.
85
COMPANY INFORMATION
Address
Hangar 1, Zona G
Aeropuerto Internacional de la Ciudad de Mexico
15620 Mexico, D.F.
Main Phone: (52) 55 57 16 75 55
Main Fax:
(52) 55 57 16 75 26
Website:
www.airbus.com.mx
General Manager
Francisco Navarro
Phone:
(52) 55 57 16 75 71
Cell:
(52) (1) 55 36 97 74 00
Fax:
(52) 55 57 16 75 24
E-mail:
[email protected]
TECHNICAL SUPPORT
Technical Director
Paul Teboul
Head of Aviation Safety, Training Academy
WEST and Engineering
Phone: (52) 55 5716 7555 ext. 168
Cell:
(52) (1) 55 2701 4529
AIRBUS HELICOPTERS MEXICO, S.A. DE C.V.
Technical Support Manager WEST
Oscar Valencia
Phone: (52) 55 57 16 75 55 ext. 329
Cell:
(52) (1) 55 5433 3701
After Hours Technical Support
Phone: (52) (1) 55 4766 8477
LOGISTICS SUPPORT
Manager Logistics
Ivan Corona
Phone: (52) 55 57 16 75 38
Phone: (52) 55 5716 7555 ext. 340
Cell:
(52) (1) 55 5454 3907
86
MEASUREMENT CONVERSIONS
in. x 25.4 = mm
ft. x 0.305 = Meter
mi x 0.87 = nm
mi x 0.621 = km
cu. ft. x 2.8317 = cu Meter
ft. lb x 1.356 = Newton Meter
in. lb x 0.112984 = Newt. Mtr
ft. lb x 0.136 = MdaN
in. lb x 0.0113 = MdaN
lb x 0.044482 = Newton
lb x 0.44482 = daN
PSI x 0.069 = Bar
Knots x 1.852 = KPH
gal. x 3.782 = Liters
qt x 0.94635 = Liters
pt x 0.47317 = Liters
fl. oz x 29.57 = Milliliters
oz. x 28.35 = Grams
lb x 0.4536 = Kilograms
(F -32) x 0.555 = C
mm x 0.03937 = in.
Meter x 3.282 = ft.
nm x 1.15 = mi
km x 1.6 = mi
cu Meter x 3.5315 = cu. ft.
Newton Meter x 0.7375 = ft.lb
Newton Mtr x 8.850 = in.lb
MdaN x 7.375 = ft. lb
MdaN x 88.508 = in. lb
Newton x 0.2248 = lb.
daN x 2.2481 = lb
Bar x 14.51 = PSI
KPH x 0.54 = Knots
Liters x 0.2642 = gal.
Liters x 1.0567 = qt.
Liters x 2.1134 = pt.
Milliliters x 0.03 = fl. oz
Grams x 0.03528 = oz.
Kilograms x 2.205 = lb
(C x 1.8) + 32 = F
NOISE LEVELS
Aircraft
Flyover
Takeoff
Approach
EC120
78.7
-
-
AS350 B2/B3
87.6/87.3
89.8/89.7
91.4/91.3
EC130 B4
84.3
85.5
90.5
EC130 T2
81.1
AS355 NP
86.4
89.0
93.1
88.4/87.8
92.7/94.9
EC135 P2e/T2e 84.1/85.8
EC145 T1
87.2
87.9
91.3
EC145 T2
86.0
87.0
91.0
AS365 N3
90.5
93.0
96.1
EC155 B1
89.0
92.2
95.7
EC225
93.5
95.6
98.9
*All values in EPNdB except EC120 (dB SEL)

2015 Customer Support Directory

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