3Steps to managing your new Vanquis Visa Card

3
Steps to managing
your new Vanquis Visa Card
Useful Numbers
Customer Service
0330 099 3000*
QuickCall
01623 23 23 23*
Lost and Stolen
0800 783 9003*
+44 161 444 4495
30 day calendar inside
eVanquis Website
www.evanquis.co.uk
Step by step guide to managing your account
DON’T GO OVER
YOUR CREDIT LIMIT
Your Credit Limit is the amount that we have agreed
to lend you. You need to avoid spending more than
your Credit Limit.
If you do go over your Credit Limit
• You will incur an overlimit fee of £12
• It could be bad for your overall credit score
• It could stop you getting Credit Limit increases in
the future
• It could harm your ability to get further credit
WAYS TO AVOID GOING OVER YOUR
CREDIT LIMIT
Remember your Credit Limit
Your Credit Limit will be be printed on the letter that
comes with your credit card. Don’t forget what it is,
and be aware that we may increase or reduce your
limit. If we do this we will inform you in writing.
Check your balance regularly
You need to make sure your balance does not go
over your Credit Limit. Don’t rely on your monthly
statement to keep track of your balance. Check your
balance regularly by calling 01623 23 23 23* or check
it online using eVanquis, our online account service.
And remember, even if you don’t spend on your card
that month, interest charges and other items such as
Repayment Option Plan charges may be added to
your balance which will increase your balance and
could cause you to go overlimit.
2 DON’T MISS YOUR MONTHLY PAYMENT
It is important that we receive at least your minimum
payment by your payment due date each month. If
you miss a payment:
Don’t spend right up to your
Credit Limit
• You will incur a late payment fee of £12
Spending right up to or close to your Credit Limit can
cause you to go overlimit. This can be due to items
such as interest and Repayment Option Plan charges
which are added to your account balance when your
statement is issued. To avoid going overlimit, don’t
spend right up to your Credit Limit and check your
balance a few days before your statement is issued.
• It could stop you getting Credit Limit increases in
the future
PD10255_Vanquis_30day_Wall_Chart_V17.indd 1
WAYS TO AVOID MISSING YOUR
PAYMENT
If you have used more than 90% of your Credit Limit,
then make a one off payment to your account to
make some room for these extra items.
• It could be bad for your overall credit score
• You may incur the Return Payment charge
of £12 if you pay us by cheque or direct debit and
the payment is not honoured by your bank.
PD10255_1115
1
if calling from outside the UK
It is a good idea to make a note of your monthly
payment due date, which is roughly the same time
each month.
You can find out your payment due date by either
calling 01623 23 23 23 or checking your paper or
online statement. If this date is not convenient for you
(if it is just before your pay day for example), you can
change future payment dates by calling our customer
service team on 0330 099 3000*. Please note that
your payment date may not be on exactly the same
date each month.
Don’t bury your head in the sand
If you are having trouble making your minimum
payments, then please call us immediately and we
will seek to help you find a solution to paying off
your debt.
3
KEEP ALL YOUR OTHER
FINANCES IN ORDER
Over time we may increase your Credit Limit subject
to you managing your Visa Card well. It is important
that we look at your wider finances when deciding
whether to give you a Credit Limit increase. This
Make a note of your minimum payment
includes other credit cards, loans, catalogues, mobile
due amount
phones and mortgages you may have. We need to
When you receive your monthly statement (or
ensure you are keeping these accounts in good order,
receive an SMS to say that your eVanquis statement is
and haven’t taken on too much debt overall.
ready to view online), check your minimum payment
due amount and make sure you have enough money
to make this payment. If you pay by Direct Debit you
need to make sure you have enough money in your
current account.
Budget Budget Budget!
It is a good idea to add up all your regular monthly
bills (including your credit card bills) and calculate the
difference between this and your monthly income.
This will tell you how much spare money you have
every month to spend.
*
Calls to 01 and 03 numbers from UK landlines and mobiles are normally included
in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to
01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from consumers’
mobiles and landlines.
Your Vanquis Visa Card is issued by Vanquis Bank Limited.
Vanquis Bank Limited registered office: No. 1 Godwin Street, Bradford, West Yorkshire
BD1 2SU. Registered number 02558509 England.Vanquis Bank Limited is authorised by
the Prudential Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority (Financial Services Register No.221156).
• It could harm your ability to get further credit
27/10/2015 09:22:47
My Monthly Vanquis Visa Card Calendar – The steps to help you stay in control.
This calendar illustrates
the stages of your
monthly account cycle.
Day 1 is the day your
statement is created.
PLEASE NOTE:
Day 1 does not mean
the 1st day of the
month.
Day 1
of every
month
Statement created
Your statement will show
your minimum payment
due and payment due date.
Items such as Repayment Option Plan,
interest, fees and charges are added to
your account today.
Day 1Day 7
If you receive a paper
statement, you should
have received it by now.
Day 2 / 3
TIP!
Register for eVanquis Online
Account Servicing to have
direct access to your account.
Once you’ve registered, you’ll
have 24/7 access to your
credit card account online.
You’ll be able to view your
current balance and latest
Day 8
With our dedicated mobile apps for
Android and iOS at your fingertips,
you can stay in control of your Vanquis
Visa credit card wherever you are.
Simply register for eVanquis, download
the app, and you’ll be able to view
your latest transactions, keep tabs on
your balances, and make repayments
to your account whenever it suits you.
Day 13
Day 14
Day 4
transactions, access your last six
months of statements, and pay
your credit card bills with any
UK debit card, helping you stay
completely in control of your
money. For more information
go to www.evanquis.co.uk.
Day 9
Day 15
Going over your Credit
Limit by just £1 could
affect your credit score
and you may incur a fee
of £12.
Remin
d
er!
Allow
Day 19
enoug
paym
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e
your nt to reac for your
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paym
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ent d
Check
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y
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23 23
kCall
23.
TIP!
Day 25
Ways to make an extra
payment with a debit card.
• Call us on 0330 099 3000*
• Via www.vanquis.co.uk
and click on
For other ways to make a one-off
payment please check the back of
your statement.
PD10255_Vanquis_30day_Wall_Chart_V17.indd 2
Your statement is issued
on the same date every
month (unless it falls on
a Friday/Saturday then it
is issued on the Sunday).
er!
Remind ard balance
Check c nth to make
mid mo t too close
sure no it Limit.
to Cred
Day 16
TIP!
Day 5
Day 6
You can set up a Direct Debit
to pay just the Minimum
Payment or to pay the full
balance off your card each
month. You can also make top
up payments at anytime
during the month.
Simply call 0330 099 3000*.
Date
t
n
e
m
te
My Sta
the
ued on
th.
ent iss
Statem of every mon
e same
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or Satu
Day 10 / 11 / 12
TIP!
Ways to check
your balance
• Online with eVanquis
• Call QuickCall on
01623 23 23 23
Close to your Credit Limit?
Then make a one-off
payment to your Visa card
using your debit card by
calling us on 0330 099 3000*
or via www.vanquis.co.uk
and click on
Day 17
te
My Payment Da
Day 18
days after
yment date is 25
Your monthly pa
ls on a
fal
te
date. If this da
your statement
t will be taken
en
ym
pa
ur
yo
,
nday
Saturday or Su
on a Monday.
Being just one day late
with your monthly
payment could affect your
credit score and you may
incur a fee of £12.
TIP!
Day 20
Around
Day 21 of every month
Day 22
Day 23
er!
Remind make your
If you ayments by
Signed up to eVanquis?
card p debit check ake If you are not able to
make your monthly
We will send a payment
direct ccount to m h
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please call
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straight
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and email account.
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0330 099 3000*.
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Day 26 of every month If eydoit Limit dotinl’tyou have mDay
ay 27 / 28 / 29
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Payment due
Credit d your balan tra paymen*t
items might include:
If you think these items
At least your minimum
reduce make an ex xtra items
will take you overlimit,
• Interest
payment must have
have to cover any e when your
you need to make an
• Fees and charges
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ow to l be added ued.
n
extra payment to your
•
R
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t
Option Plan
men
e
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statement is issued.
next
To change your monthly
minimum payment due
date from next month,
to just after your pay day
call us on
0330 099 3000*.
ment
My monthly pay
the
is due around
of every month.
Day 24
Payment due
reminder
Day 30
Day 1 of next month
Statement created
Your statement will show
your minimum payment due
and payment due date.
Items such as Repayment Option
Plan, interest, fees and charges are added
to your account today.
27/10/2015 09:22:50