Franchisee Rights Tip Credit Split Wages

Transcription

RANCHISEE
ETWORKING
Franchisee Rights
Vendor
Trade
Show
Mileage
Reimbursement
Legal Update
H E A LT H CA R E
U n i v e r s a l
F r a n c h i s e e
B ill
Tip Credit
Split Wages
o f
Information Sharing
Personnel
I s s u e s
FN
THE
VOICE
R i g h t s
D FA N A T I O N A L M E E T I N G
Our Mission
To provide Domino’s
Pizza Franchisees a
Issue IV 2012
Our Priority
Our Goal
Domino’s & Coca-Cola partnering together
to drive orders through mycokerewards
#1 Beverage Website in the U.S.
19+ million
members &
growing
9
billion
packages in
market with
MCR presence
300+ partners
20,000
activated in the program
Rewards
redeemed
daily
7.1 million
31,000
visits every
month
schools
registered
9
Over
billion
impressions
in 2011
million incremental
24.8 equivalent
cases in 2011
Over
6.3
million
mobile visit
in 2011
14 brands participating in the program
®
Contact your Coca-Cola Representative with questions.
Coca-Cola Senior Sales Executives:
Midwest: Lisa Mayer 248.318.7630
South: Ryan Cochell 678.215.3359
East: Jennifer Wingate 312.402.3288
West: Stephanie Somenek 480.797.4527
©2012 The Coca-Cola Company. Domino’s modular logo is a registered trademark of Domino’s IP Hoder. LLC
Franchisee
Spotlights
19
Alan Murph
26
Art Hurteau
Features
Ken’s Korner
10
12
14
22
32
38
Human Resources Update
Dominic’s Training Room
Safety & Security Update
Training with Mike
Legal Update
Legal Update
The Voice / dominosdfa.com
De pa r t ment s
Updates
Member Services
The Voice of Domino’s Pizza Franchisees
Ken’s Korner
D
I t ’ s D F A M e m b e• r s h i p R e n e w a l T i m e !
•
•
•
•
•
•
•
•
make your dues payment in full by January 21 and SAVE $10
dominosdfa.com or use the form on page 29 of this magazine.
Streamlined
Complete
Business
Solution
Tax,
Accounting
& Payroll
Services
Exclusively
Domino’s
Say Goodbye to Accounting Headaches!
Join the growing number of Domino’s franchisees who are partnering
with Monterra:
“After Franchisee approval 10 years ago, the first and best call I made was
to Larry Yapp and Monterra Franchise Services. Larry and his team have
helped me every step of the way. Monterra has always been responsive,
available and easy to work with. They have been an integral part of my
growth and success and will continue to be so in the future.”
– Dain Funderburg
Don’t wait! Let the Domino’s experts streamline your financial
services, saving you time and money.
Call 734-390-2390 or email us at [email protected] to learn more.
Human Resources
Turnover: Why You Should Care
Do you ever feel like you are hiring Team
Member after Team Member, yet your
number of available delivery experts or
customer service reps stays the same?
Time:
YTD Annualized Turnover
(#TMs Terminated YTD) x Total # of Fiscal Periods
(Current Fiscal Period)
(Total # of Active Team Members)
Causes of Turnover
L
YTD Annualized Turnover
(13/10) x 12
(15)
Feelings of Not Being Appreciated:
Cost of Turnover
Poor Training and/or Management
Money
Measuring Turnover
= 104% Driver Turnover
Jason Randerman
Director
PeopleFirst MarketPlace
Dominic’s Training Room
Hits. Misses. Do-Overs.
I
•
•
•
•
•
Dominic
Benvenuti
Vice President
Boston Pie, Inc.
[email protected]
•
•
•
•
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Safety & Security
Complacency Can Get You Hurt
W
DFA National
Meeting
ALL
Clean Solutions Delivered
Cintas helps keep your facility safe and clean, so you can focus on your business.
Delivering a complete cycle of clean:
Essentials
t E2 Foodservice Soap
t Hands-Free Paper Towel Dispenser
t Hand Sanitizer
Protect
t Floor Mat Service (logo, standard carpet, anti-fatigue
and rubber kitchen mats)
t Apron Service
t Air Freshener Service in Restroom
t Hands-Free Auto Flush Service in Restroom
Maintain
t
t
t
t
Microfiber/Wet Mop Service
Signet™ Cleaning Chemical Service
Signet™ Warewashing Chemical Service
Drain Line Maintainer
“All the time we are trying to take things away from our
management team so they can focus on what’s really
important—making great pizzas, getting them out the door
safely and quickly to our customers. The Cleaning Chemical
Service delivered by Cintas helps me do that.”
~ Shane Casey
Owner of 11 Domino’s locations for Team San Diego
For More Information:
Deep Clean
t Sanis UltraClean® Floor Cleaning Service for Kitchen
t Tile and Carpet Deep Cleaning
To learn how Cintas can help simplify your
operations and view a Domino’s customer
testimonial video, visit www.cintas.com/dominos.
Contact the Cintas National Service Team at
1.800.795.7368 or [email protected].
TRUST THE TEAM WITH THE WHITE TRUCK
Franchisee Interview
Alan Murph
E
SSENTIALS
Your Domino’s Career Path:
NAME: Alan Murph
TITLE: President
COMPANY: Team Murph
AGE: 47
FAMILY: wife Michelle; children
Rachel, Moriah, Benjamin &
Derek (married to Deanna on
10/20/12)
YRS WITH DP: 29
YRS AS FRANCHISEE: 25
STORE LOCATIONS: San
Antonio
Key Accomplishments:
NO. STORES: 37
NO. TEAM MEMBERS: 700
BOARDS: DFA West Chapter
Rep, DFA Treasurer, Forum DFA
Rep, PeopleFirst
Biggest Mistakes:
Favorite Quote/Advice:
13 Fatal Errors Managers Make and How You Can Avoid Them
AWARDS/ACCOLADES: Gold
Franny, 2 Silver Franny, Filloon
Region Helping Hand Award
What is your passion in business?
How do you measure your growth?
How would you describe your management method/style?
What is your greatest challenge?
Are you experiencing economic growth/recovery in your market?
How do you forecast for your business?
important
Can you recommend any resources for other Franchisees?
your business?
Please recommend a service/technology which has had
How do you deal with problem employees?
How do you train and retain?
Training with Mike
Getting & Staying on Track
The 6 Million Dollar Man:
Mike McDermott
Franchisee: PA, FL
R
“
There is too much
evidence for me not to
believe that something
is going on.”
Partners does. When Clive Mellor (head of Operations Training) took up the cause, he assigned Manjit
Operations Team Trainer) to spear-head fund-raising. Embracing the personal creed
motivated by the fact that he felt two charitable organizations
(D
set out to raise money and awareness for both. The original one-year project has now evolved to an on-going
effort to generate ideas for raising money.
Limited Edition Pin Auction
Run for an eight-week time frame, specially created pins were made available through an
eBayin. With 1,000+ e-bids in the first three days, 300 of the sought after pin numbers were sold,
most with numbers that meant something specific to the buyers such as: their date of birth,
year they began working for the company, Pulse server number, or record time from the
t over $7,000 (U.S. dollars).
Three Towers Challenge
Sehmar established a JustGiving web page to solicit funding donations for a journey via
bicycle on July 7th through the16th, 2012. Taking them from the Blackpool Tower, to the
London Tower, and on to the Eiffel Tower in Paris, the12-man
team rode 800 miles in 8 days. Clocking an average of 90 miles
per day, the courageous riders began intensive preparation
training in February with a coach and a physiotherapist. The
group accrued 50 sponsors for the trek
by Franchisee Ricky Kandola, and actually pedaled by novice cyclist Sehmar, who personally
raised nearly $4,000 (U.S.). The challenge
celebration on
Sunday, July 22nd, attended by 1,000 people featuring a family fun day BBQ. The
bike
was auctioned at the UK Rally with proceeds to be donated to Partners; all donations raised will
be presented to the
2012.
Manjit Sehmar in Paris
Many thanks to all that supported this phenomenal fund-raising effort!
Call
Franchisee Interview
Art Hurteau
E
SSENTIALS
How does your membership with
How do you measure your growth?
Your Domino’s Career Path:
NAME: Arthur Hurteau
Key Accomplishments:
TITLE: Franchisee/Partner
(with Marty Prather)
Biggest Mistake:
Can you recommend a resource for
other Franchisees?
How has the most recent economic
COMPANY: A&M Pizza
AGE: 53
Favorite Quote/Advice?
FAMILY: wife Diane; children
Sam & Elizabeth (age 21) & Alec,
Ben, Connor & Ross (age 19)
Best Advice You Ever Got:
that has recently impacted your business?
your customers?
Can you recommend a service/technology that has had the
Are you experiencing economic growth/recovery in your
market?
YRS WITH DP: 35
How do you forecast for your business?
YRS AS FRANCHISEE: 31
STORE LOCATIONS:
SW Missouri & Springfield MO
How do you train and
retain?
NO. STORES: 15
NO. TEAM MEMBERS: 260
BOARDS: Interim DFA Forum
Rep, Big Ten, Missouri Supply
Chain
What’s your passion in business?
What is your management method/style?
What has been your greatest challenge?
How do you reward/recognize top performing employees?
AWARDS/ACCOLADES: 3 Gold
Franny; 7 Silver Franny
How do you deal with problem employees?
Working for Franchisees!
2013 National Meeting
M a r c h 17-1 8 , 2 0 1 3
Las Vegas Hotel & Casino, Las Vegas
A Meeting Open to ALL Domino’s Pizza Franchisees
Agenda
Meeting Registration Fees
Overnight Room Rates
Hotel Reservation Deadline: February 21, 2013
Registration Deadline: March 6, 2013
IS YOUR MARKETING PLANNED FOR 2013?
ORDER. TRACK. REVIEW.
PB364S
Any delivery charge is not a tip paid to your driver. Our drivers carry less than $20. You must ask for this limited time offer. Minimum purchase required for delivery.
Prices, participation, delivery area and charges may vary. Returned checks, along with the state’s maximum allowable returned check fee, may be electronically
presented to your bank. ©2012 Domino’s IP Holder LLC. Domino’s®, Domino’s Pizza® and the modular logo are registered trademarks of Domino’s IP Holder LLC.
Any delivery charge is not a tip paid to your driver. Our drivers carry less than $20. You must ask for this limited time offer. Minimum purchase required for delivery. Prices, participation, delivery area and charges may vary. Returned checks,
along with the state’s maximum allowable returned check fee, may be electronically presented to your bank. ©2012 Domino’s IP Holder LLC. Domino’s ®, Domino’s Pizza ® and the modular logo are registered trademarks of Domino’s IP Holder LLC.
P527S
ARE IN ORDER
Let Connect Marketing build you a custom marketing plan
for each store, focused on driving consumers to your store.
WE JUST
CAN’T SAY IT
ENOUGH.
6
$ 99
1 LARGE PIZZA WITH
UNLIMITED TOPPINGS
CARRYOUT ONLY.
DEEP DISH MAY BE EXTRA. NOT VALID WITH ANY OTHER OFFER.
OFFER VALID: 4/4/12 11am-5pm.
Any delivery charge is not a tip paid to your driver. Our drivers carry less than $20. You must ask for
this limited time offer. Minimum purchase required for delivery. Prices, participation, delivery area
and charges may vary. Returned checks, along with the state’s maximum allowable returned check
fee, may be electronically presented to your bank. ©2012 Domino’s IP Holder LLC. Domino’s®,
Domino’s Pizza® and the modular logo are registered trademarks of Domino’s IP Holder LLC.
P526S
Jumbo Postcard
Monthly Targeted Direct Mail Reinforcement
(weekly online results available on the CMO tool)
Powered by OptiMail™
Customer For Life Jumbo Postcard
$5.99
$5.99
Wings
Boneless Chicken
20oz. $1.49 2-Liter $2.69
$4.99
Italian Sausage & Peppers
Drinks
$4.99
$4.99
$4.99
Buffalo Chicken With Blue Cheese
Mediterranean Veggie
Sweet & Spicy Chicken Habanero
Weekly Core Customer Communication
$4.49
$3.99
Cinna Stix ®
Chocolate Lava Crunch Cakes
®
$7.99
$7.99
Pasta Primavera
Build Your Own
Penne Pasta
$7.99
Chicken Carbonara
$6.99
$6.99
Any delivery charge is not a tip paid to your driver. Our drivers carry less than $20. You must ask for this limited time offer. Minimum purchase required for delivery. Prices, participation,
delivery area and charges may vary. Returned checks, along with the state’s maximum allowable returned check fee, may be electronically presented to your bank. ©2012 Domino’s IP Holder LLC.
Domino’s®, Domino’s Pizza® and the modular logo are trademarks of Domino’s IP Holder LLC. “Coca-Cola,” “Coke” and the Dynamic Ribbon are registered trademarks of The Coca-Cola Company.
Also available with the bread bowl for $1 more.
All pasta varieties are prepared to your taste and baked to perfection.
Italian Sausage
Marinara
Chicken Alfredo
DOMINO’S PENNE PASTA
Hand-Tossed
Garlic-seasoned hand-tossed
crust with a rich, buttery taste.
Cheese Pizza
Philly Cheese Steak
xxxxx_xxDOM_MenuMag_Q3_Fxxxx_xxxx12
Domino’s® pizza made with a Gluten Free Crust is prepared in a common kitchen with the risk of gluten exposure. Therefore, Domino’s® DOES NOT
recommend this pizza for customers with celiac disease. Customers with gluten sensitivities should exercise judgment in consuming this pizza.
$15.99
$17.49
$18.99
X-Large
$14.99
Gluten Free Crust*
$3 more. Available only in small.
Large
$11.99
$11.49
$12.74
$13.99
$13.99
$15.49
$16.99
Medium
$8.99
Small
$6.99
$9.49
$10.74
$11.99
Crunchy Thin
Handmade Pan
Brooklyn-Style
Pacific Veggie
CHOOSE YOUR CRUST
tg Pizza
3-Topping Pizza
Any Feast or 4-Topping Pizza
BUILD YOUR OWN
DESSERTS/DRINKS
Memphis BBQ Chicken
Buffalo Chicken
®
DOMINO’S AMERICAN LEGENDS PIZZAS
Small $10.99 Medium $11.99 Large $15.99
Cali Chicken Bacon Ranch™
Wisconsin 6 Cheese
$4.99
L O G O N A ND
DELIVERY CHARGE MAY APPLY.
Any delivery charge is not a tip paid to your driver. Our drivers carry less than $20. You must ask for this limited time offer. Minimum purchase required for delivery. Prices, participation, delivery area and charges may vary. Returned
checks, along with the state’s maximum allowable returned check fee, may be electronically presented to your bank. ©2012 Domino’s IP Holder LLC. Domino’s ®, Domino’s Pizza® and the modular logo are trademarks of Domino’s IP Holder LLC.
Honolulu Hawaiian
Fiery Hawaiian™
$4.99
$4.99
$4.99
STARTERS/APPETIZERS
Breadsticks
$4.49
Stuffed Cheesy Bread
$5.99
Parmesan
Bread Bites
16 pc. $2.99 32 pc. $5.00
OVEN BAKED SANDWICHES
Philly Cheese Steak
Ultimate Pepperoni Feast™
Bacon Cheeseburger Feast ®
Italian Sausage & Pepper Trio
Chicken & Bacon Carbonara
Spinach & Feta
Tuscan Salami & Roasted Veggie
DOMINO’S ARTISAN™ PIZZAS
America’s Favorite Feast ®
MeatZZa Feast ®
ExtravaganZZa Feast ®
Deluxe Feast ®
FEAST PIZZAS
Small $10.99 Medium $11.99 Large $15.99
Serves 2 $7.99
Chicken Bacon Ranch
Chicken Parm
Italian
M19
MB19
High Impact Direct Mail
Quarterly Targeted High Awareness Mailer
FIND GREAT COUPON OFFERS ONLINE.
Powered by OptiMail™
Any delivery charge is not a tip paid to your driver. Our drivers carry less than $20. You must ask for this limited time offer. Minimum purchase required for delivery. Prices, participation, delivery area and charges may vary. Returned checks, along with the state’s maximum allowable returned
fee, may be electronically presented to your bank. ©2012 Domino’s IP Holder LLC. Domino’s ®, Domino’s Pizza® and the modular logo are registered trademarks of Domino’s IP Holder LLC. “Coca-Cola,” “Coke” and the Dynamic Ribbon are registered trademarks of The Coca-Cola Company.
High Impact Saturation
Oversized Insert
Impactful Saturation Coverage During High
Sales Weeks (Super Bowl, Halloween, etc.)
NEW!
National Topic Targeting:
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W591
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Like us at facebook.com/
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“
Legal Update
Social Media:
5 Tips to Avoid Employment Snafus
As
The law continues to struggle to keep up
with technology and in many instances
the courts are several years behind the
evolving electronic workplace.”
3. Pause Before You Discipline:
2. Be Mindful of Privacy
Laws:
4.
Remind General Managers to
Exercise Good Judgment:
1. Use Social Networking
Sites Sparingly to Screen
Applicants
Better Sales & Profits through Technology
Monthly Costs as
low as $10 / store !
Is $5.99 really increasing your Food Cost?
Nothing makes me cringe more than seeing a store’s Ideal Food Cost
above 30%. Many Franchisees are tempted to blame the National Offer,
but after all the data is analyzed, this is hardly the cause.
Final Ideal Food Cost on the $5.99 offer, after add-ons and delivery fee, should
be about 30%... but what about your other orders? Conservatively, full price
orders comprise about 25% of orders and have a low 23-25% Ideal Food Cost.
The $5.99 offer averages about 25% of orders. So here’s my question to you…
If 25% of your orders are 24% Food Cost and 25% of your orders are 30% Food Cost,
how bad are YOUR OFFERS to have an average Ideal Food above 30% ?
Contact us and
LOWER your Ideal Food Cost today!
20%
Savings
30%
Savings
65%
Savings
OVERALL
Call Us for a Free Consultation
E N E R G Y
Legal Update
Do You Have That in Writing?
Documenting Employee Discipline and Termination
M
Timely
Accurate
Domino’s Franchisee Forum
March 4 – 7, 2013
Hotel Gant | Aspen, CO
Forum Mission:
To better franchisees, their families & relationships
Forum Purpose:
To exchange mutually beneficial information
To self-educate with innovative programs and systems
which have proven successful
Membership:
Any Franchisee is welcome to attend. Their first meeting
is at no charge, but they must be sponsored by a current
Forum Member.
For more information, please contact:
Glenn Mueller 228-832-4000 ext 2240 or [email protected]
Diane Barrentine 662-801-8882 or [email protected]
Randy Brown 409-886-1717 or [email protected]
When it comes to taking care of
business
Forum Members &
Past Meeting Attendees
Diane Barrentine
Randy Brown
Mary Lynne Carraway
John Cilmi
Mike Clise
Daniel Dain
Brian Dennis
Bryan Dobb
Jim Fisher
Greg Fox
James Garner
Robert Gavitt
Bill Graves
Art Hurteau
Jeff Litman
Dennis Mayhall
Don Meij
Glenn Mueller
Richard Mueller Jr.
Alan Murph
Greg Neichter
Tom Nowlan
Tim O’Connell
Scott Oeikers
Mike Orcutt
Mack Patterson
Osman Qasim
Mark Ratterman
Rob Scheiper
Jason Shifflett
Mark Tanner
Wally Wilcox
Since 1962, clients have relied on HORNE LLP as a trusted advisor and problem
solver. Today, our team of more than 100 CPAs serves businesses nationwide.
Our franchise team of more than 70 professionals works with 50 brands and 2,000
locations. We know the many roles you juggle as an owner every day. Let HORNE
take care of all of your back office financial needs while you focus on what you
do best — raising sales and increasing order counts. With HORNE, make
decisions at the moment you need to with the right financial information.
HORNE is more than an accounting firm.
Learn more about HORNE LLP’s franchise services and meet members of our team at
www.hornefranchise.com. For more information, contact HORNE
Partner Michael Sassano at 866.281.3950 or [email protected].
THIN PHONE. FAT WALLET.
Discover how much you can save each year
with your discount on Sprint service. You'll like
being able to pocket the difference.
The World’s Largest
Company Focused Entirely
On Background Checks
OFFERS FOR EMPLOYEES OF
DOMINO’S PIZZA
TYPICAL YEARLY SAVINGS
159
$
Domino’s Franchisee Association Preferred
Criminal Record Check Provider
Based on service plan of
$69.99/mo. with discount over
12 months. Actual savings may
vary depend on plan selected
and eligibility. No discounts apply
to add-ons $29.99 and below.
Store locations: sprint.com/storelocator
Call: 866.639.8354
Email additional questions to [email protected]
WITH DISCOUNTS
19
%
off select regularly
priced Sprint plans.
Requires a new two-year Agreement.
WE APPRECIATE DOMINO'S PIZZA
Your valued discount code:
NDMPZ_ZAF_ZZZ
Activ. Fee: $36/line. Credit approval req. Early Termination Fee (sprint.com/etf): After 14 days, up to $350/line. Individual-liable Discount: Available for
eligible company or org. employees (ongoing verification). Discounts subject to change according to the company’s agreement with Sprint and are
available upon request for monthly svc charges on select plans. No discounts apply to 2nd lines, Add-A-Phone lines or add-ons $29.99 or less. Other
Terms: Offers and coverage not available everywhere or for all phones/networks. Restrictions apply. See store or sprint.com for details. ©2012 Sprint. All
rights reserved. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
TECHNOLOGY ENABLED CRIMINAL RECORD CHECKS
WHY STERLING?
Unbeatable Criminal Record Check Speed
Industry leading turnaround times
By complementing our SSN Trace with data from arrest
records, Sterling targets additional jurisdictions with
a higher probability of finding criminal convictions.
Unrivaled Accuracy & Quality
Relentless Customer Service
97% Customer Retention Rate
Electronically access primary source criminal record
checks from over 3,500 Federal, State and Local Courts
with CourtDirect.
To Learn More About Sterling’s Criminal Record Check
Solutions Please contact Kara L. McConnell at:
PHONE: 216.685.7608
EMAIL: [email protected]
www.sterlinginfosystems.com
We discover more Criminal Records than anyone
Vendor Partner Directory
Log onto dominosdfa.com for the most current list of partners.
Is your company
interested in
partnering with
the DFA?
Log onto dominosdfa.com
and visit the Vendor section
for information about:
• Advertising
• Sponsorship
• Partnerships
or contact
Stephany Hirsch
210-845-1072 ext. 2
[email protected]
Your DFA Board Members
For complete Board Member bios, terms of service and election process, please log onto dominosdfa.com.
F o r u m R e p re s e n tat i v e s
B o a rd A p p o i nte d
M idwest C hapter
Daniel Dain
Chris Reisch
Reece Arroyave
Rob Rivard
Your DFA Staff
Seth Gollhardt
S outheast C hapter
Osman Qasim
Chip Burr
Brent Medders
W est C hapter
Alan Murph
Mike Brown
Brian Edler
Bill Graves
N ortheast C hapter
Ed Treacy
Art Hurteau
Jim Gerety
Ken Peebles
Stephany Hirsch
Amy Villastrigo
PAID
DENVER, CO
PERMIT NO. 2347
PRSRT STD
U.S. POSTAGE
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the Business
Plan
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Giselle Rowe
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Franchisee Rights Tip Credit Split Wages

Transcription

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