Services

Services
for integrated
business
communications
Wherever you are
Whatever you need
We’ve got it covered
“
BTdesigned
superb
the network to our requirements,
and it is
The back-up is also brilliant,
and it’s good to know that we can upgrade
in the future.
”
Whether you’re a small start-up,
an established local business or a
major national or global player,
everything your organisation does
now, and wants to do in the future,
depends on the integrity of its
communications infrastructure.
So who’s looking after yours?
www.bt.com/cs/service
Whatever you need, whenever you need it,
we’ve got it covered.
Expert, simple and complete.
That’s all there is to it.
Sometimes you just can’t see
the wood for the trees
Infrastructures are complex and dynamic,
always evolving to embrace new business
opportunities. They can include
customers, suppliers, partners and staff
anywhere in the country or the world.
They can be any combination of
platforms, applications, networks,
hardware and software – from different
vendors, and often supported by third
parties. Every time your infrastructure
needs to accommodate more users, extra
sites, or new business initiatives, another
layer of integration is introduced. One
simple change – here – could resonate
right through a whole string of related
business processes.
So why not keep it simple?
And let BT take care of it.
We can offer you a complete service and
support wrap that is easy for you to
understand, easy to access and totally
relevant to your organisation. Everything
– platforms, networks applications, voice,
data and video – can be covered by one
contract and a single point of contact.
We can even take care of your
international ordering, delivery,
installation and maintenance.
Pick and choose from a comprehensive
portfolio of services that covers everything
from break/fix maintenance to bespoke
managed solutions designed, developed
and run by our professional teams. From
telephone helpdesks and online support to
comprehensive business continuity
services for risk management and disaster
recovery, our services are engineered to
add value to your organisation and to help
you manage risk every step of the way.
As one of the UK’s biggest installers and
supporters of communications infrastructure,
we make it easy for you to extract maximum
business value from your technology
investment and target key issues such as
customer service, business performance,
3
productivity and cost reduction.
“
We chose a converged network to give our
people the ability to behave in profoundly
new ways – to move around freely, work flexibly,
operate from anywhere and still have unlimited
access to our systems and information assets.
Failure was not an option – and the timescales were
deliberately rather scary.
So we needed
Partners
who could command the right levels
of resource to ensure our
success
That was one of the key
strengths of BT.
www.bt.com/cs/service
The project proceeded entirely to plan, with zero impact upon internal
and external customers. The implementation was a great customer
experience and the technical delivery was on time and on budget.
We orchestrated matters so that there was always a network fallback
if required, but the changeovers went like a dream – which is a huge
”
credit to the BT people involved.
VOCA (formerly BACS)
Our service wrap isn’t an option. It’s a
success factor.
One tiny flaw in your infrastructure has
the potential to escalate into a crisis.
A moments loss of contact with customers,
suppliers or staff can rack up significant
losses in revenue, goodwill and competitive
advantage. If your systems aren’t built for
change, you can’t move swiftly enough
to outsmart competitors or realise the
extra benefits of technical innovation.
If migration or evolution looks expensive,
difficult or risky, it can be hard to win
executive backing for it.
Effective service and support ensures
design integrity and operational resilience.
It minimises the risk of downtime, restores
lost data and includes strategies for fast
recovery from disasters. It clears the way
for change and innovation, through
smooth and simple migration plans. With
BT, it’s all there, right from the beginning,
giving you the peace of mind to focus on
the issues that matter:
Increased functionality and
performance
Our services aren’t just about fixing
things that go wrong.
We can help you get more from your
technology investment with services such
as remote diagnostics, performance
reporting, advicelines, security
management and organised upgrade
paths. We operate a multi-partner
strategy so you don’t have to worry about
tracking down the best and most
appropriate products and services.
Whether it’s Avaya, Cisco, Nortel,
Siemens, Phillips, HP, Microsoft or any
other relevant, expert supplier, we have
the accreditation and the connections to
get you everything you need. Even if all
you need is a simple maintenance contract
it can still make a big difference. It ensures
continuity of service, reduces the cost of
in-house technical support for ongoing
maintenance and fixing faults whilst
optimising the efficiency of your systems
and networks with the help of our voice
and data experts.
critical
Improved customer service
What would happen if you lost touch with
your customers, you couldn’t place orders
with your suppliers, you couldn’t access
your files or your phones stopped working?
How many customers could you lose?
We’ll do everything we can to make sure
nothing like this ever happens to you. And
because we’re providing this resilience as
routine, every second of every day through
our global networks, you can be sure
we’re the best people for the job.
Greater cost effectiveness and ROI
Get the most out of your investments.
Managers and staff can now work just
about anywhere, placing huge demands
on infrastructure to support them. For
communications and IT managers,
delivering a non-stop service that pleases
all the people all the time can be stressful
and difficult. We can take all that weight
off your shoulders. You can just get on and
run your business and leave us to manage
and support your infrastructure for you.
5
Business continuity and
investment protection
We can protect you and your data,
wherever it goes.
We offer vital backup and restore
capabilities if data is lost or damaged. We
can help you devise an effective business
continuity plan that covers every possible
contingency from a minor human oversight
to major disasters such as fire or flood. We
can also mitigate the risks of investing in
new technologies through migration
strategies that leverage existing investment.
We won’t try and talk you into a forklift
strategy that propels you into the
unknown. Our objective is to build on
what you have, move you forward at a
time and pace to suit you and provide all
the back up you need along the way.
We work around the country, around the
clock, all year, to give you complete peace
of mind. Whatever you need to manage
and support your communications
infrastructure, BT has the resources to
deliver fast, on the spot service.
One company, one contract, one call.
If your server’s down, who’s going to
fix it? Who’s to blame? Does it matter?
Having a multi-vendor network should
simply give you multiple choices, not a
multiple nightmare every time you need
an engineer. When you come to BT for
service and support, the buck stops here.
It doesn’t matter to us who built the
system or who wrote the software, we
can take full responsibility for every
component and service that you require.
If something needs fixing, we’ll fix it. Fast.
International cover, lifelong assurance
How many other suppliers can claim to
have engineers nationwide, within one
hour’s reach? How many can promise you
an expert? We can – with the strongest
service team of over 1900 engineers who
are vendor-accredited! This provides you
with the backing of a national service and
support network with local presence to
meet your needs – wherever you are.
And it doesn’t stop there. With BT,
multinationals can now choose a single
global contract covering the ordering,
delivery, installation and maintenance of
voice and data CPE in each country in
which they do business.
Because we’re a multi-billion pound,
multinational business, we’ve got the power
to negotiate the best deals for you on
products and services and the stability to look
after your business throughout its life.
“Our business would not
have been as successful if the network had
suffered any outages. That we have not had any problems
is a great endorsement of BT.
”
Maiden Outdoor
No surprises.
What you see is what you get.
Why should you have to rely on guesswork to work out what we’re giving you?
Our service descriptions are so much weightier than our competitors’ to make it crystal
clear exactly what you’re getting. We agree service levels with you and make sure you
understand everything before you sign. Our Service Level Agreements are binding and
supported with guarantees. What’s more, you always have the option to take out extra
cover if you need it.
www.bt.com/cs/service
One simple approach.
Many clear choices.
Our service and support portfolio is geared to give you exactly what you want.
You can ask us for an assessment and advice on what to do next. You can ask
us to design, build and manage a complete solution for you. You can take out
simple maintenance cover with us to cover an existing solution. You can ask
us for any service at all that’s related to your communications infrastructure.
operational response to any
“BT’s
problems that we have is
excellent
”
– almost immediate.
Surrey Ambulance Service
7
“ Having a network managed by
BT is
saving us
”
about £75,000 a year in IT staffing costs.
The Crown Estate
So how do we do it?
In what is typically a complex
business and technical environment,
our customers are mainly concerned
about performance, cost and risk, so
we provide services that control
these factors throughout – from
design and implementation to
lifetime support.
Our services are grouped into the 5 stages
which apply to the lifecycle of a converged
solution:
• Assess. We’ll work with you to identify
how we can provide a solution to meet
your business needs
• Design. We’ll select the most
appropriate products and services and
integrate them into a solution
• Implement. We’ll install and implement
whatever you need – from a simple
product to complex multi-vendor
solutions
• Manage. We’ll provide a range of
services from equipment to fully
managed services
• ROI. We can run a Return On Investment
assessment at any stage to demonstrate
the likely return from your investment in
a converged solution
Assess
Why risk everything on an uncertain
future?
Implement
From DIY to fully managed.
And everything in between.
We can give you a realistic and vendorindependent view of exactly what will work
best for you. We can carry out complete
analysis of your communications
infrastructure and come up with
sustainable ways of evolving it in line with
changing technologies and your business
needs. This can include assessments,
audits, surveys and healthchecks.
If you already have the skills in-house and
want to implement or upgrade your own
solution, we can provide all the
components and any extra help you need.
If not, we can take care of everything –
including training for network managers,
system administrators and users.
Design
For all-round value, service and
performance
Speed, security, reliability, scalability,
availability, adaptability. Our approach
to design gives equal weight to these
performance benchmarks and includes
everything from policy development
and consultancy through to bespoke
solution design.
First, we trawl the industry to find you the
right products and solutions. And then we
apply our Technical Design Authority to
create solutions that are easy to grow,
manage and maintain. We know what will
– or will not – work well together and, as
independent interoperability testers for
the TIA*, we can prove it.
* Telecommunications Industry Association (TIA)
are responsible for driving best practice across
the industry
www.bt.com/cs/service
There’s no need for you to get involved
with the technicalities of integrating
different technologies and managing new
network services, platforms and multivendor environments.
Our expert project management,
installation, configuration and
management support team will put
together a secure, resilient solution to
ensure the continuous operation of
mission-critical applications.
Manage
Let BT take care of it
When you choose BT, you get a choice of
maintenance cover – from standard
break/fix, eight-to-five, around the clock,
all year, or internationally. If that wasn’t
enough you can also choose 365x7 remote
monitoring, fault fixing and configuration
changes. And with increasingly complex
environments BT can provide a single
service solution, regardless of multiple
vendors. We can take care of it all bringing
you peace of mind, greater convenience
and help to reduce your costs.
Demands on fault repair will be
extremely demanding, requiring a one
and a half hour fix on major problems.
This has involved some innovative work
within BT to provide adequate contingency
in the event of major problems.
NHS 24
Our Specialist Service Centres (SSCs)
provide a single point of contact for
pre- and post-sales support, technical help
and advice, fault reporting and escalation.
All backed by service level agreements,
telephone and web-based support
helpdesks, and sophisticated, online
performance reporting with service
management tools.
We can also offer you comprehensive
security management, including policy
development, security audits, exposure
analysis and firewall management – plus
data backup and storage for rapid
recovery if your system should ever fail.
Last but not least, we can help you
develop an effective business continuity
plan that identifies and mitigates all the
risks to your organisation with
contingencies for dealing with factors
beyond your control, and rehearsals and
walk throughs to test your strategy. Our
rapid response services will make sure
your organisation continues to operate
even in the most extreme circumstances.
BT’s business continuity team is
accredited by the Business Continuity
Institute and has a 100% success rate in
disaster recovery over 18 years.
Return on Investment
We put our money where
our mouth is
As part of our service to you, we have
developed a comprehensive vendoragnostic ROI tool in conjunction with
Kotler Marketing & Consulting Group.
This is part of the work we do to ensure
we offer the solution that is right for your
unique business needs and one that
maximises your investment.
Just as we can demonstrate the return on
investment a converged solution can give
you, BT is also committed to investing in
all our futures.
From next generation internet to
broadband wireless, BT invests more
than £300 million a year in new technology
R&D. Scorecard, which recognises
organisations that exce; om R&D and are
committed to long-term growth.
Return on
Investment
Manage
Implement
Design
Assess
9
10,000 patents, 2000 inventions, 6,000 technologists.
BT is continually bringing
innovative
ideas
out of the lab and into the mainstream
of business life.
Service is just one
important part of a
much bigger picture
BT has for decades been helping
organisations to become more agile and
efficient, while managing complex multivendor networks and solutions. Thanks to
the internet protocol (IP), one platform
alone can now support the full range of
business applications – voice, data,
mobile, video, internet. At last we can pull
everything together into one, all-inclusive
enterprise network.
This is what we call convergence.
And here’s where you can leverage real
business value. You can use BT’s expert
service and support to lower your total
cost of ownership, boost customer service,
create a more agile workforce, and enjoy
the security of comprehensive business
continuity cover and lifelong support.
We factor in everything you need to help
your business run smoother and smarter.
In fact, BT is a market leader in its own
exploitation of convergence technology.
It has a global multi-vendor strategy and IP
and circuit switched technologies have coexisted in BT’s own networks for a number
of years.
Whether you need local, national or
international support – we can help.
Our whole portfolio is geared to offer
every customer – from the smallest to
the largest a clear and simple migration
path to convergence.
You can start now or wait until the next
technology refresh, or you open a new site.
You can take the full plunge or move
forward in stages. We provide all the
building blocks for convergence, plus a
roadmap to get you there, whenever you’re
ready. And if convergence isn’t yet on the
horizon for you, we can still offer you
unbeatable products, solutions and services:
We were hoping to make a 20% return on
“the
£1 million we invested in IP telephony.
We are already
exceeding
that measure by so much that we are no longer
using it as a yardstick.
”
www.bt.com/cs/service
Newcastle Building Society
Network
www.bt.com/cs/network
Your convergence roadmap...
Converged solution investment
Our expertise and portfolio covers
everything from cabling and LANs/WANs
to global IP VPNs and managed security
services. Just choose the networks,
components and services you want, and
leave the rest to us.
Highest business value
Telephony
www.bt.com/cs/telephony
Scalable voice and IP-enabled systems and
proven, state-of-the-art functionality from
Nortel, Cisco, Avaya, Lake and many
other top manufacturers.
Flexible working
www.bt.com/cs/flexibleworking
Flexible working solutions featuring all
the tools you need to support remote
and roving access, including voicemail,
unified messaging, on-site mobility,
one-number-find-me, hot desking and
multimedia web collaboration.
Customer contact
www.bt.com/cs/contactcentres
Pre-packaged contact centres for rapid
implementation, enterprise-wide, multimedia
contact centres, plus smaller contact centres
for small and medium sized companies,
departments or branch offices for larger
enterprises. Plus the latest in customer
contact applications including interactive
voice response, computer telephony
integration (CTI) and voice recording.
Technology investment
Lower business value
Service & support
www.bt.com/cs/service
Professional consultancy, design and
implementation support, flexible
maintenance contracts, remote service
management, telephone advice lines,
online support and complete business
continuity solutions.
11
Trust us to take care of
your business
Thousands of businesses and countless
consumers depend on BT’s vast local,
national and global infrastructure to
communicate by phone, email, broadband,
video – whatever they need to keep them
in touch. A whole string of smaller
companies could offer you alternative deals
on telephone services, broadband, LANs,
but it’s still our network that pipes the
services in and out.
The sheer logistical scale of running a
network that covers more than 440 cities
in 75 major countries, across five
continents, should be proof enough that
we have the resources to help run yours.
• The capacity of a truly national service and
support network, with a vast engineering
team is enough to provide you with a
local service – wherever you are in the UK.
This capacity is extended by BT’s global
networking capabilities, giving you the
choice to source your entire global
network infrastructure from BT.
• The experience and influence to steer
technology in your direction. BT is a
major and highly successful global
brand. That gives us the power to
exercise our influence throughout the
industry on your behalf. We use our
understanding of the marketplace, our
first-hand experience with thousands of
business customers to steer technology
in the right direction. Yours.
BT manages over 245,000 customer sites in
the UK; and manages the networks of more
than 40,000 businesses around the world.
BT’s UK service and support network includes more than
1900 vendor-certified engineers
and seven specialist service centres.
Our engineers are just an hour away from most UK
organisations, supported by two-hour spares delivery service
available to more than 95% of the UK population.
Wherever and whenever you want us.
BT handles more than half of all the UK’s
call traffic – 36 million calls a year, and
manages 100+ call centres worldwide
handling a billion calls a year on behalf of
some of the top FTSE companies. 80% of
secure credit card transactions in the UK
are processed on BT’s network.
www.bt.com/cs/service
• The independence to give you choice.
No proprietary boundaries to get in the
way. Wherever the technology
originates, we bring you the best
• The expertise to build, manage and
evolve mission-critical infrastructures.
Consultancy, systems development,
installation, maintenance, technical
support and account management.
All the service and support you get from
BT comes from our own expert teams.
No passing the buck.
• The expert’s expert. BT has more
vendor accredited engineers than
anyone else, including the vendors.
BT has Gold status with Nortel and
Cisco and is the only provider in the
EMEA to hold Avaya Platinum partner
status – proof that we meet and exceed
the standards set by the world’s top
communications companies. Cisco even
went as far as to ask BT to build and
manage its own customer network of
3000 agent positions. And it doesn’t
stop there. We are willing to strike an
alliance with any company that can add
real value to the service we offer you.
BT has a worldwide network of more than
90 partnerships, joint ventures and
distributors, including Microsoft, Cisco,
Nortel, Oracle, Hewlett Packard,
CommerceOne, Verisign, EMC and Sun
Microsystems.
• The portfolio to give you everything you
need. Anything from a small office LAN
to an e-commerce server farm; a small
and simple phone system to a global,
multi-media, multi-channel contact
centre. We can cable up your buildings
so that you never again have to rip up
the floor to put in a new connection.
Our business continuity portfolio isn’t
just a fancy term for a remote back-up
service. It’s about providing the tools
and know-how to anticipate, plan for
and deal with every possible risk to your
business – from a tiny blip in
performance to a major catastrophe.
• The scale and financial strength to give
you peace of mind. The sheer scale of
our organisation and the breadth of our
resources means that we can be
wherever you are, whenever you need us.
Millions of pounds has gone into building
a rapid-response service and support
network that is not simply bigger than
anyone else’s – but better equipped,
better qualified, and closer to you.
BT employs more than 100,000
people across the globe, including
4,000 solutions delivery professionals
and multimedia customer service
centres in 150 countries, with 6,000
people in Europe alone.
All figures correct at time of print
So what does all this
tell you?
You can trust us with your business,
no matter how big or small.
13
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echnology Inc Robert Wiseman & Sons Ltd J Denholm Faculty Services Ltd Central Wool Growers Ltd Lincoln Co-Operative Society Ltd Glynwed
nternational Plc Jacuzzi UK Ltd National Childrens Home National Farmers Union National Association Of Citizens Advice Mersey Docks &
arbour Board Degussa Ltd Night Freight Holdings Le Meridien The Go-Ahead Group Plc Benfield Motors BarrattGleeson Group Arla Foods Uk
McCormick Tractors International Ltd Marubeni Uk Plc Imagination Ltd Brewin Dolphin Holdings Plc Sta Travel Ltd Robert Bosch 3i Group Plc
argill Uk Plc Denton Wilde Sapte Accor Plc Kuwait Investment Office Llewelyn Davies First Quench Panalpina International Transport Ltd
ridisco Ltd Eaton Corporation Psd Group Reliance Security Group Plc John Parker & Son Harvey Nicholls Holdings Ltd Interpublic Group Ltd
ge Concern Rexam Plc Microgen Holdings Plc Fairclough Group Plc MBM Produce Ltd Towers Thompson Group Pauls Malt Ltd BOCM Pauls
arloworld Anchor Trust Kuoni Travel Ltd Campbell Grocery Products Ltd Travis Perkins Plc Linde Aktiengesellschaft Homestyle Group Plc Whyte
& MacKay Ltd Geberit Ltd Matlock Bank Limted Micro Focus Jet Aviation Ltd C D S Co-Operative Housing Society Ltd Thorntons Ws Ltd C R H
lc Gateway 2000 Computers Ltd British Red Cross Bestway Cash & Carry Motability Finance Limited Allport Freight Promotional Logistics Ltd
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td Reed Elsevier Plc ABN Ltd Dalgety Uk Ltd Mitsui And Co Plc Retail Motor Industry Federation Ltd Geest Plc East Midlands Allied Press
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Holdings) Ltd SHANKS GROUP PLC Elementis Ltd Galliford Plc Dowding & Mills Plc Miller Group Ltd Vibroplant Plc Solvay Grant Thornton
eodis UK Mizuho Corporate Bank Ltd Wolverhampton & Dudley Breweries Roadchef Ltd J C Bamford Intergraph Ltd UK Gardiner Group Plc
aylor Nelson Group Ltd Camberley Auto Factors Ltd Target Express Ltd Sandvik Uk Ltd Bowthorpe Plc Anglian Windows Ltd Nestle-Rowntree
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ir Ltd Pell Frischmann & Partners Mattel Uk Ltd Imi Plc Campanile Uk Hotels Ltd Havas Transport Development Group Tarom Romanian Airlines
yffes Group Ltd Sunley Turiff Thomson-Tours Schenker Ltd Seagate Technology Inc Robert Wiseman & Sons Ltd J Denholm Faculty Services Ltd
entral Wool Growers Ltd Lincoln Co-Operative Society Ltd Glynwed International Plc Jacuzzi UK Ltd National Childrens Home National Farmers
nion National Association Of Citizens Advice Mersey Docks & Harbour Board Degussa Ltd Night Freight Holdings Le Meridien The Go-Ahead
roup Plc Benfield Motors BarrattGleeson Group Arla Foods Uk McCormick Tractors International Ltd Marubeni Uk Plc Imagination Ltd Brewin
Dolphin Holdings Plc Sta Travel Ltd Robert Bosch 3i Group Plc Cargill Uk Plc Denton Wilde Sapte Accor Plc Kuwait Investment Office Llewelyn
Davies First Quench Panalpina International Transport Ltd Bridisco Ltd Eaton Corporation Psd Group Reliance Security Group Plc John Parker &
on Harvey Nicholls Holdings Ltd Interpublic Group Ltd Age Concern Rexam Plc Microgen Holdings Plc Fairclough Group Plc MBM Produce Ltd
owers Thompson Group Pauls Malt Ltd BOCM Pauls Barloworld Anchor Trust Kuoni Travel Ltd Campbell Grocery Products Ltd Travis Perkins Plc
inde Aktiengesellschaft Homestyle Group Plc Whyte & MacKay Ltd Geberit Ltd Matlock Bank Limted Micro Focus Jet Aviation Ltd C D S CoOperative Housing Society Ltd Thorntons Ws Ltd C R H Plc Gateway 2000 Computers Ltd British Red Cross Bestway Cash & Carry Motability
inance Limited Allport Freight Promotional Logistics Ltd Hollister Group Ltd Courtaulds Textiles Plc MG Rover Group Ltd MG Rover Group Ltd
nglian Water Authority Amstrad Plc Merant International Ltd Reed Elsevier Plc ABN Ltd Dalgety Uk Ltd Mitsui And Co Plc Retail Motor Industry
ederation Ltd Geest Plc East Midlands Allied Press DFDSNorsk Hydro PolymerJ Barbour Shepherd Building Group Ltd British Waterways N F U
Mutual Merck Sharp Dohme Ltd Cromwell Group (Holdings) Ltd SHANKS GROUP PLC Elementis Ltd Galliford Plc Dowding & Mills Plc Miller
roup Ltd Vibroplant Plc Solvay Grant Thornton Geodis UK Mizuho Corporate Bank Ltd Wolverhampton & Dudley Breweries Roadchef Ltd J C
amford Intergraph Ltd UK Gardiner Group Plc Taylor Nelson Group Ltd Camberley Auto Factors Ltd Target Express Ltd Sandvik Uk Ltd
owthorpe Plc Anglian Windows Ltd Nestle-Rowntree Investcorp International LtdSommer Holdings Ltd Zenith Insurance Northcliffe
ewspapers Group Ltd Newsquest Media Group Ltd Ymca Das Air Ltd Pell Frischmann & Partners Mattel Uk Ltd Imi Plc Campanile Uk Hotels
td Havas Transport Development Group Tarom Romanian Airlines Fyffes Group Ltd Sunley Turiff Thomson-Tours Schenker Ltd Seagate
echnology Inc Robert Wiseman & Sons Ltd J Denholm Faculty Services Ltd Central Wool Growers Ltd Lincoln Co-Operative Society Ltd Glynwed
nternational Plc Jacuzzi UK Ltd National Childrens Home National Farmers Union National Association Of Citizens Advice Mersey Docks &
arbour Board Degussa Ltd Night Freight Holdings Le Meridien The Go-Ahead Group Plc Benfield Motors BarrattGleeson Group Arla Foods Uk
McCormick Tractors International Ltd Marubeni Uk Plc Imagination Ltd Brewin Dolphin Holdings Plc Sta Travel Ltd Robert Bosch 3i Group Plc
argill Uk Plc Denton Wilde Sapte Accor Plc Kuwait Investment Office Llewelyn Davies First Quench Panalpina International Transport Ltd
ridisco Ltd Eaton Corporation Psd Group Reliance Security Group Plc John Parker & Son Harvey Nicholls Holdings Ltd Interpublic Group Ltd
ge Concern Rexam Plc Microgen Holdings Plc Fairclough Group Plc MBM Produce Ltd Towers Thompson Group Pauls Malt Ltd BOCM Pauls
arloworld Anchor Trust Kuoni Travel Ltd Campbell Grocery Products Ltd Travis Perkins Plc Linde Aktiengesellschaft Homestyle Group Plc Whyte
& MacKay Ltd Geberit Ltd Matlock Bank Limted Micro Focus Jet Aviation Ltd C D S Co-Operative Housing Society Ltd Thorntons Ws Ltd C R H
lc Gateway 2000 Computers Ltd British Red Cross Bestway Cash & Carry Motability Finance Limited Allport Freight Promotional Logistics Ltd
ollister Group Ltd Courtaulds Textiles Plc MG Rover Group Ltd MG Rover Group Ltd Anglian Water Authority Amstrad Plc Merant International
td Reed Elsevier Plc ABN Ltd Dalgety Uk Ltd Mitsui And Co Plc Retail Motor Industry Federation Ltd Geest Plc East Midlands Allied Press
DFDSNorsk Hydro PolymerJ Barbour Shepherd Building Group Ltd British Waterways N F U Mutual Merck Sharp Dohme Ltd Cromwell Group
Holdings) Ltd SHANKS GROUP PLC Elementis Ltd Galliford Plc Dowding & Mills Plc Miller Group Ltd Vibroplant Plc Solvay Grant Thornton
Many organisations already
trust
BT with their most mission-critical asset –
their communications infrastructure.
And when it comes to the installation,
repair, management and support of
mission-critical applications, systems
and infrastructure, we’re the
in the business.
best
What next?
For further information visit: www.bt.com/cs/service
Still need to know more?
Talk to us about our services and how we can help you pull together all the building blocks
for convergence.
• Service
• Customer Contact
• Telephony
• Network
Network
Telephony
Flexible
Working
• Flexible Working
Customer
Contact
Service
• Call BT Convergent Solutions on Freefone 0800 389 4848 quoting phme 47421
• Contact your BT Account Manager
• Visit www.bt.com/convergentsolutions
Please tell us if this brochure was helpful or how we could make things better – [email protected]
Whatever you’re looking for, we have the solution for you.
Freefone 0800 389 4848
Offices Worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
BT and the “connected world” logo and “BT More power to you” are
registered trademarks of British Telecommunication plc
© British Telecommunications plc 2005.
Registered office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No: 1800000.
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PHME 47421/07/05
Printed on paper that meets international environmental standards.