channels

50+
channels
3
4
SpeedTouch router
DSL
2
RESET
DSL
1
1
2
3
ETHERNET
4
3
4
ON/OFF
phone cable
TV
Amino AmiNET110
CAT5 cable
SCART cable
5
SpeedTouch router
DSL
1
2
RESET
DSL
1
2
3
ETHERNET
4
3
4
ON/OFF
phone cable
Ruckus 2825 router *
Ruckus 2111 adapter *
CAT 5
TV
Amino AmiNET110
CAT 5
SCART cable
6
SpeedTouch router
DSL
1
2
RESET
1
DSL
2
3
ETHERNET
4
3
4
ON/OFF
Ruckus 2825 router *
Ruckus 2111 adapter *
phone cable
Amino AmiNET110
CAT 5
Amino AmiNET110
TV
CAT 5
TV
SCART cable
SCART cable
7
SpeedTouch router
DSL
2
RESET
DSL
1
1
2
3
4
3
4
ETHERNET
2
ON/OFF
network cable installed
in the apartment
TV
Amino AmiNET110
CAT 5
8
SCART cable
Elion remote control
Indicator diodes showing the
mode of the remote control:
STB – the remove control is
at set-top box mode TV –
the remove control is at TV mode
Switches between the last and
the previous channel
Buttons for regulating TV volume
Arrow keys for navigating
menus and for regulating
set-top box volume
OK button for confirming choice
Button for “mute” mode and back
Button for renewal of an active
page in the set-top box menu
Button for switching remote control to set-top box (digiTV) mode
Set-top box or TV set on/off button
Number buttons for activating
channels (works for digiTV
as well as standard TV)
“Enter” key for inserting values
(acts same as OK button)
Switches the set-top box
or TV into the menu mode.
Buttons for switching channels
forwards and backwards (works
for digiTV as well as standard TV)
Button for switching set-top box
or TV set to menu mode
Coloured navigation keys
Video rental control button
Button for switching between
TV audio/video inputs
Buttons for navigating
in menus by page
Button for switching remote control to
TV (standard TV) mode
In order to adjust the Elion remote control to your TV set please follow the instructions
on the following web page: tv.elion.ee/abi.php
9
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Problems occurring most often in the Home Solution and their
possible solutions
Problem
ob e
Possible cause
u
Remedy
There
e is th
the
e
Internet
e ccono
nection, but no
picture
icture of
o IPTV
There
ere
e is no
o cconnection
o ec o with the
e sserver
e e
Restart the router and the digibox. To do this, switch
both
h appliances
p
offf ffor a moment, then swi
switch on the
router, wait until the router’s DSL light turns on and
finally
inally
ally switch on the digibo
digibox
digi
The produ
product has not been activated
Wait
ait until Elion has activated the product
produc
The cables are wrongly
gly connected
Check, whether the digibox cable has been connected
to the
e router’s
ou e 4th Ethernet port.. Look after, whether iin
case off the additional viewi
viewing place the cable has been
connected to the 3rd Ethernet port.
Check
heck
ec for
or the
e cconnection
connecti
o ec o o
of the
e SSCART
C
ccable
ab e b
between
e ee
the
e digibox and the TV se
set.
Not aall cchannels
a e
of the
e main
a
package can be
viewed
view
ed
The A/V mode of the TV is not activated
(wrong
g input is chosen
chosen))
According to the TV user’s manual the correct A/V
n the
e remote
e o e cont
control.
co o
(SCART) input should be selected on
The router operates as the Voice Router
(SpeedTouch 780)) or PPPoE router
(Speedtouch 546
546))
Set the router to operate as the TV/Voice Router
(SpeedTouch 780
780)) or PPPoE + IPTV router (SpeedTouch
546)
The produ
product has not been activated
Wait
ait until Elion has activated the product.
product
The serial number of the digibox ((the serial Check for the correctness of the digibox serial number.
number
umber is located on the box of the digibox
digi
For
or doing that, use Elion’s e-service (http://teenindus.
(http://teenindus
/
orr on the bottom of the
he digibox
igibox in the for
forf
elion.ee)) or call Elion’s customer service number 165
mat S/N:xxxxxxxxxxxxx)) is wrongly
g entered
or entirelyy missing in Elion’s database
The ordered
o de ed thethe- The product
produ has not been activated
matic packages
The serial number of the digibox (the
(
serial
cannot
a o be
be viewed
view
e ed
number is located on the box of the digibox
orr on the bottom of the
he digibox
igibox in the for
forf
mat S/N:xxxxxxxxxxxxx)) is wrongly
g entered
or entirelyy missing in Elion’s database
Wait
ait until Elion has activated the product
produc
Check for the correctness of the digibox serial number.
For
or doing that, use Elion’s e-service (http://teenindus.
(http://teenindus
/
elion.ee) or call Elion’s customer service number 165
Restart the
he digibox. To do that, switch the digibox
g
o
of
offf
for
orr a moment and then on aga
again.
agai
The
e picture o
of
IPTV is checker
checkered
ec e ed
and
d hackl
hackled
ac ed
PIN code
code
Restart the router and the digibox. To do this, switch
both appliances
p
off for a moment, then switch on the
router, wait until the router’s DSL light turns on and
finally
inally
ally switch on the digibo
digibox
digi
The cables are wrongly
gly connected
Check for the correctness of the wiring (a filter
ilter upst
upstream the telephone; the line enters the router directly,
y,
i.e. without a filter)
When switching between channels, there
are
re squares on the screen
scree
It is a technological peculiarity. This problem occurs only
momentarily when changing
g the channels. There is no
need in tackling with the problem
You
ou have forgotten
f g
the PIN code
The default PIN code is 0000. If you have changed the
PIN code, call 606 9966 or send
e d an
a e-mail
e a to
to info@
elion.ee
See more detailed information on Elion’s homepage http://tv.elion.ee/abi.php
http://tv.elion.ee/abi.php.
//
/
For technical assistance, please
p
call Elion’s 24 hour technical support
pp on number 606 9966.
In case of more complicated problems we also offer payable technical support services by phone. Via Elion’s technical support telephone you can order a home visit by Elion’s IT specialist (the service is payable).
26
Problems occurring most often in the Multistorey Building
Solution and their possible solutions
Problem
ob e
Possible cause
u
There
e is the
e Internet
e e
connection,
ion but no picpic
ture
re of
o IPTV
There
ere
e is no
o cconnection
o ec o with the
e sserver
e e Restart the
he digibox
digibo
Remedy
The produ
product has not been activated
Wait
ait until Elion has activated the product
produc
The cables are wrongly
gly connected
Check, whether the digibox cable is connected to the
router’s 4th Ethernet port.. Look after, whether in case
of the additional
itional viewing place the cable has been concon
nected to the 3rd Ethernet port.
Check
heck
ec for
or the
e cconnection
connecti
o ec o o
of the
e SSCART
C
ccable
ab e b
between
e ee
the
he digibox and the TV set.
set
The A/V mode of the TV is not activaactiva
ted (wrong
g input is chosen
chosen))
According to the TV user’s manual the correct A/V
n the
e remote
e o e cont
control
co o
(SCART) input should be selected on
Not
ot aall cchannels
a e o
of th
the
e
main package can be
viewed
view
ed
The produ
product has not been activated
Wait
ait until Elion has activated the product
produc
The
e serial number of the digibox
digi
(the serial number is located on
the box of the digibox or on the
bottom
m of the
he digibox in
i the fformat
S/N:xxxxxxxxxxxxx)) is wrongly
g
entered or entirely missing in Elion’s
database
databas
a aba e
Check for the correctness of the digibox serial number.
For
or doing that, use Elion’s e-service (http://teenindus.
(http://teenindus
/
elion.ee) or call Elion’s customer service number 165
The o
ordered
de ed themati
thematic
e a c
packages cannot be
viewed
view
ed
The produ
product has not been activated
Wait
ait until Elion has activated the product
produc
The
e serial number of the digibox
digi
(the serial number is located on
the
he box of the digi
digibox or on the
bottom
m of the
he digibox in
i the fformat
S/N:xxxxxxxxxxxxx) is wrongly
entered or entirely missing in Elion’s
database
databas
a aba e
Check for the correctness of the digibox serial number.
For
or doing that, use Elion’s e-service (http://teenindus.
(http://teenindus
(
//
elion.ee) or call Elion’s customer service number 165
g
off
Restart the digibox. To do that, switch the digibox
for
orr a moment and then on aga
again
agai
The
e picture of IPTV iis
checkered
ec e ed aand
d hackl
hackled
ac ed
PIN code
code
Restart the
he digibox
digibo
The cables are wrongly
gly connected
Check for the cables being undamaged.
Some squares can be seen when
changing
hanging
g channels
channe
It is a technological peculiarity. This problem occurs only
momentarily when changing
g the channels. There is no
need in tackling with the problem.
You
ou
u have forgotten
fforg
the PIN code
The default PIN code is 0000. If you have changed the
PIN code, call 606 9966 or send
e d an
a e-mail
e a to
to info@
elion.ee
See detailed
iled information on Elion’s homepage http://tv.elion.ee/abi.php.
http://tv.elion.ee/abi.php
//
/
For technical assistance, please call Elion’s 24 hour technical support on number 606 9966.
In case of more complicated problems
p
we also offer p
payable
y
technical support
pp services b
byy
phone. Via Elion’s technical support telephone you can order a home visit by Elion’s IT specialist
(the service is payable).
27