axa affin general insurance berhad

AXA AFFIN
GENERAL INSURANCE BERHAD
Corporate Profile 2015
CONFIDENTIALITY LEVEL
Protecting and improving the
lives of millions of people, every
day: that is our job in AXA.
Henri de Castries, Chairman and CEO of AXA Group
In AXA, protecting people is our philosophy and protection is
our mission. We are continuing our transformational journey
in Malaysia, redefining standards, day after day.
Emmanuel Nivet,
CEO of AXA Affin General Insurance
Berhad
CONTENTS
4 | Corporate Profile 2015
1.
AXA Group
P.05
2.
AXA in Asia
P.14
3.
AXA Affin General Insurance Berhad P.20
CONFIDENTIALITY LEVEL
1
AXA Group
CONFIDENTIALITY LEVEL
AXA Group
Our History
6 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
AXA at a glance
92
Regions
Euro billion
revenues (1)
Direct
UK and Ireland
1,277
Euro billion
assets under management (2)
Asia - Pacific
Northern,
Central &
Eastern Europe
United States
5.1
Euro billion
underlying earnings (1)
103
Mediterranean &
Latin America
Region
France
million customers (2)
Business lines
59
Underlying earnings before tax, excluding holding company
Countries (2)
#1
insurance brand worldwide
Note:
1. Full Year 2014
2. As of December 31, 2014
3. 2009 to 2015 Interbrand ranking
4. Full Year 2014 insurance underlying earnings, excluding international insurance.
5. Pre-tax Full Year 2014 underlying earnings, excluding holdings.
6. Including G/A Savings, Unit-Linked and Banking.
(3)
Property & Casualty
and international
insurance
41%
Protection &
Health
26%
Savings & Asset
Management 33%
7 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
AXA Group
Present in Geographically Diverse Markets
92
#1
Euro billion
revenues
Insurance brand
worldwide
5.1
103
Euro billion
underlying
earnings
million customers
59
1,277
countries
Euro billion
assets under management
8 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
AXA Group
Where do we stand today?
Our position in the international market: a leading player in the Top 10
AXA has weathered the storm of the Global Financial Crisis and has
emerged from the crisis in a strong position
Market Capitalization 2002
(in Euro bn)
1. AIG
143.67
2. ING
31.12
3. Aviva
30.29
4. Generali
25.00
5. Allstate
24.75
6. AXA
22.54
7. Allianz
22.04
8. Ageas
21.76
9. Munich Re
20.35
10. Swiss re
20.04
Market Capitalization 2012
(in Euro bn)
1. China Life
72.59
2. Allianz
47.78
3. Ping An
46.22
4. AIG
39.49
5. AIA
35.62
6. AXA
31.87
7. Zurich
29.89
8. Prudential Plc
27.24
9. Met
27.23
10. ING
27.05
* Data correct as of April 2013
9 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
AXA Group
AXA: #1 global insurance brand for 7th consecutive year
10 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
AXA Group
AXA: No. 1 Global Insurance Brand – Best Global Brands in Financial Services (Year 2015)
11 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
AXA Group
Our Core Attitudes
Brand Beliefs –
“Attentive, Reliable & Available”
12 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
AXA Group
Our Commitment
Risk Research and Education
Supporting research in:
Environment risks
Health risks
Socio-economic risks
13 | Corporate Profile 2015
Corporate Responsibility
3 year partnership with CARE is
part of a global corporate
philanthropy program to
promote risk prevention and
education in social, financial
and environmental fields
CONFIDENTIALITY LEVEL
2
AXA in Asia
CONFIDENTIALITY LEVEL
AXA Asia
Facts & Figures
16
Entities
8
6.4m
Customers
1
Countries
7,000
Employees
Common backend
IT platform
All figures as of 31 December 2012
15 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
AXA Asia
What we do
Life Insurance & Savings
Our individual and group life insurance policies range from saving and
retirement products to personal protection products. Saving and retirements
products meet the need to set aside capital to finance the future, a special
project or retirement. Personal protection covers risks related to an individual’s
physical integrity, health or life.
Property & Casualty Insurance
Also referred to as General Insurance, it includes insurance for personal
property - cars, homes - and personal or professional liability. It covers a broad
range of products and services designed for our individual and business clients.
16 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
AXA Asia
Evolution of our operations: Short but busy history
2013


2012
P&C JV in China with Tian Ping (€485m)
Acquisition HSBC employee benefit (EB) business in
Singapore
Life JV in China with ICBC
Acquisition HSBC P&C in Hong Kong and Singapore with
distribution agreements in Indonesia , India and China
 Ergo acquisition in Korea
 Asset management JV with Bank of India


2011


2010
2008



2007


2006




2003
1999




1998
1997
1995



Buy-out of AXA APH minority interests (€1.8bn)
P&C Joint-Venture with Mandiri in Indonesia
Acquisition of BHI Insurance in Malaysia (P&C)
P&C Joint-Venture in India with Bharti Enterprises
Asset management JV with Kyobo in South Korea
Acquisition of Kyobo Auto in South Korea (Direct P&C)
AXA IM JV with Shanghai Pudong Development Bank in China
Completion of Winterthur acquisition, reinforcing presence in Hong Kong
Acquisition of MLC Hong Kong and MLC Indonesia
Life JV in India with Bharti
Life JV in Malaysia with Affin
Live JV in Indonesia with Bank Mandiri
National Mutual & various operating businesses rebranded to AXA
Entry into Philippines life market via JV with Metrobank Group
Acquisition of Guardian Royal Exchange
Entry into China life market via Joint-Venture with Minmetals
Acquisition of P&C operations from Sime Darby in South-East Asia
Acquisition of UAP
Acquisition of controlling stake in National Mutual (Australia)
Life JV in Thailand with Krungthai Bank
 Entry into Singapore life market


17 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
AXA Asia: Business & Market position overview
Pan regional footprint 2012
China
Life (12th/1st JV , 10%)
APE: €147 m
P&C1 (4th/1st JVs 0.8%)
Gross revenues: €25 m
Hong Kong
(6th,
Life
7%)
APE: €403 m
India
Life (18th, <1%)
APE: €36 m
P&C (1st , 12%)
Gross revenues: €110 m
P&C (10th , 4%)
Gross revenues: €172 m
Philippines
(4th,12%)
Life
APE: €48 m
Thailand
Life (6th, 11%)
APE: €256 m
Singapore
P&C (n/a, <2.7%)
Gross revenues: €60 m
(10th,
Life
3%)
APE: €32 m
P&C (2n,10%)
Gross revenues: €203 m
Malaysia
Life (10th , 2%)
APE: €24 m
Indonesia (incl MAGI)
P&C (7th , 6%)
Gross revenues: €200 m
Life (2nd,14%)
APE: €298 m
P&C(29th , 1%)
Gross revenues: €52 m
Note: all figures are based on 2012 APE are 100% share.
18 | Corporate Profile 2015
Source: AXA analysis
CONFIDENTIALITY LEVEL
AXA Asia
Alliances across Asia
COUNTRY
JOINT-VENTURE PARTNERS
ICBC1 (Life & Savings): world largest bank by market capitalization. Over 216
m customers and 16,000 branches
CHINA
Minmetals (Life & Savings): large sized group dealing worldwide in
development, production, trading and operation for metals and minerals
INDONESIA
THAILAND
Bank Mandiri (Life & Savings and P&C): largest Bank in Indonesia by assets,
loans and deposits with 1,766 branches and ca. 13 m customers
Krungthai Bank (Life & Savings): second largest bank in Thailand by assets with
970 branches and ca. 17 m customers
INDIA
Bharti Enterprises (Life & Savings and P&C): leading Indian conglomerate with
interests in telecom, retail, financial services, manufacturing and software
with a customer base of over 130 m
PHILIPPINES
Metrobank (Life & Savings): second largest bank in Philippines with over 560
branches and ca. 3 m customers
MALAYSIA
Affin Holdings (owns Affin Bank) (Life & Savings and P&C): state-owned bank
with 84 branches and 600k customers
OTHER STRATEGIC ALLIANCES
Citibank (Life & Savings): Successful stand-alone
bancassurance distribution arrangements with
Citibank in China, Hong Kong, Singapore and
Malaysia
19 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
HSBC (P&C): Exclusive distribution agreement
in Singapore, Hong Kong, India, Indonesia &
China
3
AXA Affin General Insurance Berhad
CONFIDENTIALITY LEVEL
AXA in Malaysia
AXA Affin General Insurance Berhad
AXA Affin General Insurance Berhad was incorporated in Malaysia on July
12th, 1975 as a licensed general insurance company. It is a joint venture
between AXA Group and Affin Holdings Berhad, one of the leaders in
Malaysia’s financial services industry. Prior to that, companies that now
form part of the AXA Group operated in Malaysia for a period stretching
back to 1874.
With over 130 years of experience in Malaysia, we have expertise in
personal, business and health insurances. Our product range includes
Motor, Household, Health, Accidental and Travel Insurance for individual
customers as well as comprehensive plans specially designed for SME
businesses. In addition, we provide insurance services in specialist fields
such as Marine and Trade Credit Insurance.
21 | Corporate Profile 2015
CONFIDENTIALITY LEVEL
Board of Directors
Chairman
Admiral Tan Sri Mohd Ramly bin Abu Bakar, Retired
Director
Tan Sri Dato’ Hashim bin Meon
Director
Gaelle Olivier
Director
General Tan Sri Ahmad Saruji bin Che Rose (RMAF), Retired
Director
Kang Beng Hoe
Director
Oh Teik Tatt
22 Malaysia - 2015
Director
Emmanuel Nivet
Director
Muhammad Hudhaifa Ahmad
Shareholding Structure & Paid Up Capital
Others
Felda Marketing
Services Sdn. Bhd
5.86%
16.00%
43.63%
34.51%
As at 31 December 2014
Shareholders Funds
Issued and Paid Up Share Capital
Company
Group*
RM 717.8 mil
RM 717.6 mil
RM 119,047,619
RM 119,047,619
* Group refers to AXA Affin General Insurance Berhad and AXA Management Services Bhd
23 Malaysia - 2015
Senior Management Team
Chief Executive Officer
Emmanuel Nivet
Chief Distribution Officer
Tan Sek Kee
Chief Agency Officer
Jeremy Yeap
Chief Human Resource Officer
Mohd Syukri Ahmad Sudari
24 Malaysia - 2015
Chief Financial Officer
Michelle Dan Soo Ling
Chief Marketing Officer and Bancassurance
Rebecca Tan
Chief Legal and Claims Officer
Aisah Bevi
Financial Highlights
Gross Written Premium
Pre-Tax Profit
Net Asset Value Per
Share
Total Assets
2013
2013
2014
2014
Company
Group*
Company
Group*
RM 963.2 mil
RM 963.2 mil
RM 1.134 bil
RM 1.134 bil
RM 104 mil
RM 87.2 mil
RM 120.5 mil
RM 120.4 mil
RM 5.29
RM 5.29
RM 6.03
RM 6.03
RM 2,315 mil
RM 2,145.1 mil
RM 2,631 mil
RM 2,461 mil
* Group refers to AXA Affin General Insurance Berhad and AXA Management Services Bhd
Premium Split By Type Of
Business (in RM)
25 Malaysia - 2015
Recognition
The Most Preferred Brand
AXA Affin General Insurance has been voted by SMEs as the Most
Preferred Brand of The BrandLaureate SMEs Best Brand Awards 2011.
This prestigious award ceremony, organized by The Asia Pacific
Brands Foundation was held on January 12th, 2012 at the Sunway
Resort Hotel & Spa. Present to receive the award was our Chairman,
YBhg Admiral Tan Sri Mohd Ramly bin Abu Bakar, Retired.
26 Malaysia - 2015
Product Range
visit
www.axa.com.my/en
for a complete product listing and description
27 Malaysia - 2015
Claims
Claims Service Guarantee
We pledge to be available, attentive and available to all of our customers
through our actions. Our Claims Service Guarantee, the first in Malaysia was
introduced as a part of our service commitment.
At AXA, we do not just promise,
we guarantee.
We guarantee to approve your Motor Own Damage claims*:
 Claim amount <RM10K  within 2 working days upon full submission of claim
documents and in-house assessor’s report
 Claim amount >RM10K  within 5 working days upon full submission of claim
documents and adjuster’s report
If we fail to deliver, you will receive a RM100 Premium voucher.
* Terms and conditions apply.
28 Malaysia - 2015
Claims
Claims Team
Claims Service Team
Acts as a one-stop claims enquiry centre. Our team handles all calls related
to claims, except for motor claims. They are equipped to give clear
information and explanation, and suitable advice to customers.
Health Services Team
AXA's Health Services Team (HST) is dedicated to provide a one-stop
professional services to members of our health insurance plans. HST takes
care of claims services, policy enquiries, as well as medical coverage and
in-patient treatment enquiries. Members can contact us via mail or phone.
29 Malaysia - 2015
Online Capabilities
Apart from the traditional distribution channels, we have also embarked on providing
online platform for customers to purchase policies online (for Travel and Motor
products) , as well as checking claims status in our website
www.axa.com.my/en
30 Malaysia - 2015
Nationwide Locations

Sungai Petani

Bukit Mertajam

86, 1st Floor, Jalan Legenda 1,
Legenda Heights, Sungai
Petani.


Kuala Lumpur (HQ)

GF-09, IOI Business Park
Persiaran Puchong Jaya Selatan,
Puchong Jaya
Ground Floor, Wisma Boustead,
71 Jalan Raja Chulan, Kuala Lumpur
2996 Jalan Maju, Taman Sri Maju
Bukit Mertajam

Puchong
Penang
B-8008 2nd & 3rd floor,
Sri Kuantan Square, Jalan Telok Sisek,
Kuantan.
Ipoh
9 Persiaran Greentown 5,
Greentown Business Centre, Ipoh.



Subang Jaya
No 37A, Jalan SS15/5A,
Subang Jaya




31 Malaysia - 2015

Seremban


Melaka

Johor Bharu

67 Jalan Molek 1/29,
Taman Molek, Johor Bharu.

Batu Pahat
35 Ground Floor, Jalan Flora Utama 5,
Taman Flora Utama, Batu Pahat,
Johor Bharu.
Kuching
Ground & 1st Floor,
Sublot 3, Lot 68-71,
Jalan Green, Kuching
Kota Kinabalu
Ground & 1st Floor, Block D
Kepayan Perdana Commercial Centre,
Jalan Lintas, Kota Kinabalu
Ground Floor,
61 Jalan Melaka Raya 8, Taman
Melaka Raya, Melaka

Sibu
20, Ground Floor,
Jalan Wong King Huo, Sibu
No. 77B & 77B-1,
Lorong Haruan 5/3,
Oakland Commercial Square, Seremban.
Cheras
181-4 Jalan Lancang,
Taman Seri Bahtera, Cheras
Mentakab
No. 66, 1st Floor,
Jalan Orkid, Mentakab
Petaling Jaya
No. 46B, Jalan SS 21/35,
Damansara Utama. Petaling Jaya
Miri
Lot 582, Ground & 1st Floor
Pelita Commercial Centre,
Miri Pujut Road, Miri
Klang
28 Jalan Tiara 2A/KU1,
Pusat Perniagaan Bandar Baru
Klang, Klang.
Kota Bharu
PT227, Ground & 1st Floor,
Jalan Kebun Sultan, Kota Bharu.
Ground & 1st Floor, Wisma AXA,
1E, Lebuh Penang, Penang

Kuantan
Tawau
TB 281, Tingkat 1, Blok 29,
Fajar Komplex, Jalan Haji Karim,
Town Extension II, Tawau.
AXA Malaysia
Corporate Responsibility
Centered around the theme of ‘Risk Research and Education’, several key initiatives were carried out
alongside our AXA Hearts in Action program over the past few years.

Financial Literacy Program (2011)
In collaboration with MoneyTree, a half day workshop was
organised to children from 3 homes; namely Yayasan
Sunbeams, Rumah Titian Kaseh and Tara Bhavan Children’s
Home.

Self-defense & Crime Prevention Workshop
Held in collaboration with Yoshinkan Aikido Malaysia, the program intended to equip the children with
basic skills of Aikido and also some crime prevention techniques
23 June 2012
Participated by 84 children from Rumah Amal
Limpahan Kasih, Rumah Anak Yatim Belaian Kasih,
Rumah Charis and Tara Bhavan Children’s Home.

14 June 2014
Participated by 73 children from Rumah Juara,
Rumah Kasih Nurul Hasanah, Rumah K.I.D.S and
Ephrata Home.
‘Grow Your Own Tree’(2013)
30 volunteers from AXA Affin GI, together with 60 children
from Rumah Amal Limpahan Kasih, Rumah Anak Yatim
Belaian Kasih, Rumah Charis and Tara Bhavan Children’s
Home participated in The Risk Research & Education
“Grow Your Own Tree” activity at Forest Research Institute
of Malaysia (FRIM) .
32 Malaysia - 2015
Thank You