annual report - Sound Mental Health
Transcription
annual report - Sound Mental Health
Yearbook annual report n, hardso David Lewis, Terry Ric Symons, Loretta Baud, tan Tris t, set Bas risa Left to right: Ma t and Tanner Colton e Guerrero, Julie Turcot Lo Leang, Erin Grist, Jad aphy Robert Wade Photogr y it n u m m o c r u o g in n e th g n e Another year of str e m i t a t a e f i l e n …o Vision To be the first choice of the King County community for a broad spectrum of effective behavioral health care services. Yearbook Contents 2 Letter from the CEO 4 SMH Leadership 5 Corporate Support 6 Charitable Foundations 7 Special Events 8 2008 Financials & Demographics 10 2008 Supporters 12 SMH Locations Mission Our mission is to strengthen our community and improve the lives of our clients by delivering excellent health and human services tailored to meet their needs. Values In support of the Sound Mental Health mission, we commit to the following values: Delivering the highest quality service by continuously improving the quality of our services, products and processes; being responsive to internal and external customers; and continuously improving value to our customers. Demonstrating integrity and the highest standards of ethical practice in every aspect of our agency. This is evidenced by open, honest communication, fair and equitable treatment of employees, customers, and volunteers, and sound management practices. Showing respect for individuals and for the cultural diversity of our employees, clients, and the communities we serve. Supporting partnership, working together as a team to common goals, and seeking internal and external opportunities for collaboration. Being responsible for our actions and obligations, as an organization and as individuals. Cultivating an environment that encourages risk-taking, creativity, experimentation, and change in response to customer needs. Providing leadership and innovation in behavioral health services to establish Sound Mental Health as the provider of choice for our community. Providing a positive environment for our clients, guests, and employees. LETTER FROM THE CEO Sound Mental Health Keeps Growing Along D David Stone, CEO ue to the declining state economy later in the year, the rate of growth experienced by Sound Mental Health moderated a bit in 2008, compared to the vigorous expansion seen during the previous several years. Nevertheless, the organization still continued to expand its reach in terms of programs and the number of clients served. One of the drivers behind that growth was action taken by the State Legislature in its 2008 session. For the first time in years, legislators approved a substantial ($6.25 million statewide) increase in funding for people with serious mental illness who do not have Medicaid benefits. Some of these funds—coupled later in the year with King County monies— allowed SMH to facilitate enrollment of several hundred additional individuals into the county mental health system. Typically, these would be people that were in just as much need of services as those with Medicaid eligibility, but who were unable to complete (or maintain) that eligibility status, due to their mental illness and/or addiction disorder. After initiating funding in 2007 of our Re-entry Housing Pilot Program for 50 individuals with mental illness and/or chemical dependency, the Department of Community, Trade and Economic Development decided to expand the program significantly in 2008.The state agency awarded SMH additional funding so that we could provide services and housing to another 50 individuals being released from the prison system. This program is intended to facilitate re-integration into the community of these individuals, who otherwise would have few resources—and therefore little incentive—to successfully create a life outside of a state institution. Speaking of housing, SMH opened a new 18-bed apartment building in South Seattle in October. This lovely “green” 2 | Sound Mental Health 2008 Annual Report | www.smh.org facility offers studio units for adults living with AIDS, while also struggling with mental illness and/or addiction issues. The project is the result of a partnership with the Housing Resources Group and Building Changes. In a similar vein, SMH received additional funding from both King County and two municipalities to serve adults and families who are homeless and suffer from mental illness and chemical dependency. The City of Kent awarded SMH a project previously held by another provider organization to serve such individuals and families in the Kent vicinity. We also received funding from the King County Veterans and Human Service levy to expand services to this population in the South King County area. The City of Tukwila gave SMH a small grant to serve people within its city limits who have mental illness and need housing—the first time SMH has received funding from that city. We also received valuable funding from various community foundations and other organizations in 2008. The Nesholm Family Foundation continued its very generous support of our Middle School Pilot Program in the amount of $250,000. Group Health Cooperative added $50,000 to this important project as well. In addition, the Boeing Employees Community Fund donated $60,000 to pay for the elevator in the Kenyon facility. SMH also received $28,000 from the Northwest Children’s Fund, $15,000 from the Wockner Foundation and $6,000 from the Horizon Foundation to support our Domestic Violence program. Finally, an anonymous donor gave SMH $20,000 to fund much-needed improvements to our residential treatment facilities. As usual, some other good things happened for SMH in 2008. We created new Consumer Resource Centers at our campuses in Auburn and in Bellevue, to provide clients the technological skills training and equipment necessary to help them better access information and resources that might land them gainful employment. Our third annual Mental Health Matters banquet was a great success, as were its predecessors. Over 350 friends of Sound Mental Health attended, and over $100,000 was collected in donations. Another notable event was the accreditation of SMH by the Commission on Accreditation of Rehabilitation Facilities (CARF). This was the first year that SMH sought such accreditation, having earlier decided that it was a more appropriate credential for the organization than the more hospital-oriented JCAHO. For the first time in its history, individuals representing SMH received two Exemplary Services awards from King County. Jody Schreven, a member of our Family Resources and Support Groups team, received one in the category of Advocacy. Staff from our Community Integration and Assistance Program also received an award for Systems Integration. We are very proud of all of these fine folks. From a financial perspective, 2008 was a roller coaster ride for SMH. Unexpected cutbacks in support by some funders during the second half of the year were offset by an unanticipated one-time payment near year-end. An announcement of the elimination by the City of Seattle of an important program was later overturned by the City Council, after effective advocacy by SMH clients and staff. Once all of the dust settled, the organization fared reasonably well, ending up with a margin of just under 2%, which helped all of us breathe a little easier. Of course, what matters most is the extent to which Sound Mental Health furthered its mission this past year; and on that point, there can be no equivocation. 2008 was the sixth straight year of solid growth for the organization. By year-end, SMH had provided services to over 14,000 individuals and families. That represented an increase of nearly 2,100 (20%) above the number served in 2002. During that period, SMH dramatically expanded its array of chemical dependency services and housing. The organization also increased its focus on services targeted for those who are homeless and/or offenders, as a result of their mental illness or difficulties with addiction. However, Sound Mental Health’s goal is not to grow for growth’s sake. It is to grow our array of programs and services to the extent necessary to be able to provide both a continuum of care and a broad spectrum of care for those in need of our services. We also believe that having that array of services within a single effective and efficient organization is the best way to assure a high level of accessibility and quality for our clients. And although there no doubt are ways we can improve in those areas, we believe that SMH is traveling along that road at a pretty good clip. Kenyon House David Stone Chief Executive Officer www.smh.org | 2008 Annual Report SOUND Mental Health | 3 Sound Mental Health Leadership Board Officers Chair Ben Gaffney Vice Chair George Counts, MDr Treasurer Nikki Etherington Secretary Gloria Bernard Board Officers Ben Gaffney, Chair George Counts, MD, Vice Chair Nikki Etherington, Treasurer Gloria Bernard, Secretary Board Members at Large Michelle Hurteau Paula Janson Martin Kaplan Nate Miles 4 | Sound Mental Health 2008 Annual Report | www.smh.org Barron Cato Michelle Hurteau Paula Janson Martin Kaplan Rhea Lutton Nate Miles Terry Roche Russell Saimons Stephen Schneider Cara Van Doren Wendy Soo Hoo Mary Kannegaard, Staff Representative David Stone, Ph.D. CEO, Ex-Oficio Terry Roche Russell Saimons Wendy Soo Hoo Mary Kannegaard, Staff Representative Senior Management Senior Management Chief Clinical Officer Trish Blanchard, M.Ed. David R. Stone, Ph.D., CEO Trish Blanchard, M.Ed., CCO Paul Eisenhauer, MBA, MA, CFO Gayle Johnson, CDO Michael Snyder, MD, CMO Photos: Zonnie Toledo and Robert Wade Photography Board Members at Large Chief Executive Officer David R. Stone, Ph.D. Chief Financial Officer Paul Eisenhauer, MBA, MA Chief Development Officer Gayle Johnson Chief Medical Officer Michael Snyder, MD Corporate Support A Vocational am Services Te Janet Arthur ton Danie Eagle an ig ad M Linda ll Kristi O’Nei Evan Rush gberg Brian Youn : Robert PORTRAITS Enterprise Team Rent-A-Car Jon Bailey izo, PHR B e Mylen ar Zach Gray ography Wade Phot t SMH we believe that providing a complement of services for our clients, including jobs and training, helps ensure success for the individual and the community. SMH has been providing employment services for over 22 years. Our multi-layered approach is the industry standard. We offer pre-employment services (job interview skills, soft skills, job coaching, reliability, cooperation, managing stress, work-life balance) as well as post-employment services (on the job training, job expectations, long-term support of employer and employee, skill development, career development). SMH collaborates with employers to provide employment opportunities for our clients. SMH’s collaboration with Enterprise Rent-A-Car is one such successful collaboration. In 2008 Enterprise Rent-A-Car has teamed with Sound Mental Health’s employment services to train and retain SMH clients as part of their team. Over the last 50 years, Enterprise has risen from the basement of a single car dealership to the top of the industry. Enterprise believes their enduring success comes from strong values: treating employees and customers like family and never compromising their commitment to superior customer service. Today those values are translated into action by every employee through a vehicle that they call their Cultural Compass. Using the Compass, employees work to engage the neighborhoods, in which they operate, improve diversity through their ranks and contribute hours and dollars to the causes that matter the most. www.smh.org | 2008 Annual Report SOUND Mental Health | 5 Charitable Foundations S ed Team School-Bas sett Marisa Bas d Loretta Bau n to ol C Tanner Erin Gist ero Jade Guerr Lo Leang David Lewis Bret Mack PORTRAITS upport from charitable foundations has been critical to the success of Sound Mental Health programs. The Nesholm Family Foundation funds the SMH middle school program, a collaboration with Seattle Children’s and Seattle Public Schools that addresses behavioral health (mental health and chemical dependency) and aims to reduce truancy, suspensions and expulsions while improving academic performance. The Nesholm Family Foundation’s initial $360,000 grant has spurred gifts from other foundations, including the Medina Foundation and the Group Health Community Foundation. The Medina Foundation was founded by Norton Clapp, stepfather of SMH founder and former Washington Governor Booth Gardner. “The Nesholm Foundation’s vision and leadership provides an extraordinary opportunity to meet the complex needs of today’s students and their families and help them succeed,” said Vic Garcia, Director of SMH Children’s Specialized Care. This collaborative project offers an integrated holistic solution to mental health, chemical dependency, social and emotional needs of adolescent students and their families. The program serves 200 students at Aki Kurose, Denny, Edmond S. Meany and Asa Mercer Middle Schools. An experienced behavioral health professional is located on-site at each of the four schools to participate within the student learning team. The program also provides assessment and evaluation, support mental health consultation to school staff, develop comprehensive services for at-risk youth and their families, deliver co-occurring disorder (mental health and substance abuse) services, encourage and support family involvement throughout the process and extend community outreach. : Robert ography Wade Phot rdson Terry Richa ons ym S n ta is Tr t ot rc Julie Tu 6 | Sound Mental Health 2008 Annual Report | www.smh.org Housing Services Team and SMH Supporters Special Events E ach May, Sound Mental Health celebrates Mental Health during its dinner gala. The gala brings together companies, foundations, individuals and staff in support and in celebration of the accomplishments of SMH. Mary Alice Hanken has been working for SMH for over 10 years on continuous quality improvement and complex special projects such as industry accreditation. She has been supporting SMH as a donor just as long. She and her husband, James, attend the annual gala in support of SMH. “I believe in the mission of the organization,” Mary Alice said. Many companies who come to SMH as vendors often end up being staunch supporters of our work and mission and support us at our annual event. Temporarily Yours, Inc., an agency that supplies temporary clerical help, is one such business. After working with SMH for a while, they wanted to join the efforts being made on behalf of our clients. The agency’s office supply company, Kenney’s Office Products, is another business-related company that walks alongside our mission. Corporate donors such as Genoa and Costco have underwritten the event, ensuring that every dollar raised during the gala goes towards funding services such as our diverse housing programs. In 2008, Sound Mental Health welcomed and celebrated the inspiring support of companies, foundations, individuals and staff in helping to put our mission into action. Neil Attfield Nate Bartholome Stephanie Berg Michael Buchert Awareness Month Victor Garcia Mary Alice Hanken Jayme Helgeson Allen Hume Ian Kavanaugh Charles Melrose Jim Nielson Richelle Nordeen PORTRAITS: Robert Wade Photography Paris Parsons Michael Payne Katrina Taylor Dian Wells www.smh.org | 2008 Annual Report SOUND Mental Health | 7 2008 Financials & Demographics Revenue (Total $40,739,000) Medicaid 61% Other Government 31% Individual Contributions** 1% Medicare, Insurance & Private Pay* 3% In-Kind Contributions** 1% Grants 1% Other Revenue & Investments 1% United Way 1% Expenses (TOTAL $39,921,000) Residential 13% Outpatient 71% *Client Fees include Medicare, Insurance, Private Pay **In-Kind Contributions include services & goods (primarily intern work hours) Administration 16% 8 | Sound Mental Health 2008 Annual Report | www.smh.org Clients By Gender Male 50% Female 50% Clients By Age White,Caucasian / 68% Asian, Pacific Islander/ Black, African American/ 24% 4% American Indian / 3% African Ethnic / 1% Asian/ Pacific Islander 4% American Indian 3% African Ethnic 1% White/ Caucasian 68% Black/ African American 24% Clients By Race www.smh.org | 2008 Annual Report SOUND Mental Health | 9 individual in-kind Thank You Our Thanks to all of our 2008 supporters! Sound Mental Health appreciates the support from individuals, companies Anonymous Roxann and Roger E. Bonney, Jr. Richard L. Decker Terri and Joe M. Gaffney Lembhard G. Howell a & a printing Shannon Boustead Deutsche Bank Americas Founda- Jane B. and Doug Gamble The Honorable and Mrs. Philip tion Matching Gift Program Maria Garcia Hubbard Kenneth Alhadeff Herbert M. Bridge Chelene Alkire Zane A. Brown Bianca DiJulio Helen and Victor Garcia Tanya Huggins Tamera Alkire William T. and Feliciana D. Burke C. R. Douglas Genoa Healthcare Allen Hume, Ph.D. Megan E. Allen Ruth Callard Daniel G. Drais Mary K. Godefroy Michelle Hurteau and Philip Moore Cynthia Andrews Shirley M. Campbell Lisa and Peter Dufour Julia A. Gold Janice M. Huseby Lori Aoki James Cannon Paul M. Eisenhauer Elizabeth K. Goodwin IKEA Askesis Development Group Joel Cantu Eli Lilly and Company Richard L. and Mary Lee Gowell Cassandra Jackson AstraZeneca Jean and C. B. Carlson Elisa R. Elliott Laurel Gress Christina Jackson Kevin Baker Barron Cato Rebecca Engrav Group Health Community Foun- Arden James Bank of America Joan Cauley Erling O. Erickson Bank of America Matching Gifts Barbara Chadwich Karen Eriksen Group Health Cooperative Emily J. Johnson Debra J. Gumbardo and Bruce E. Gayle Johnson dation Paula D. Janson Foundation Karen F. Chang Tom Erlandson Todd E. Barker Art R. Chapman Vanessa and Mark Erwin Dr. Mary Bartels Lynne and David Chelimer Nikki Etherington Richard A. Gumpert Jim D. Johnston Lolly Bates and Mark Early Jill Chelimer Express Construction Angina M. Hall Marcia C. Jordan Beverly Bell Child Hearing League Fairfax Hospital Gretchen Hamm David Kahne Martin Kaplan Clurman, M.D. Guela G. Johnson Eleanor Bennett Patrick J. Ciminera Scott Fallis Handyman Timmy Stephanie Berg City of Seattle FastFrame Mary Alice and James C. Hanken Gordon W. Keating Gloria L. Bernard Tim M. Clancy Beroz Ferrell and Sieghard Charlie Harger Keeney’s Office Plus John Bigelow Julie Clements John M. Hayden Lucia D. Kelley Miss Maria T. Billings Susan Cleva Elizabeth G. Fetherston Catherine and Frederick Hayes Carolyn Kelly Trish Blanchard Helena Cohen First Choice Health John F. Hayes Chief Gil Kerlikowske Kelly W. Bliss John T. Coleman Hugh J. Fitzgerald Jonathan Hechler Pat and David Kile Boeing Employees George Corcoran Peter R. Fonfara W. L. Heineccius Louise L. Kind Patty Cornell Terry C. Forrest Kevin Heins Thea and David L. Kleiber Sandy Boeskov COSTCO Caroline E. Fox Henry J. Kaiser Family Foundation Kathryn L. Knight Janet Boguch and Kelby D. George Counts Horace Francis Carol A. Hiley Susan and Robert Koeppen Dr. George Counts Fred Meyer Fund Shannon M. Hill The Honorable Jeanne Kohl- Phil and Laurie K. Boguch Kevin Cox Sharon Freese Kathy Hipple MaryAnn Bolte and John C. Mark F. Crawford Friends of Ed Murray Qui Ho Deborah S. Kovsky Lisa A. Craze Joseph H. Fuller Dave Hobbs Bill and Kristine Laaninen Mary Ann Crissey Deborah C. Gaebler Robert E. Holm and Michael Post Oliver M. and Ellen M. LaJoie Lois L. and E. J. Bond Edward Crow Benton J. Gaffney and Stacey Horizons Foundation Carole A. and William D. Lamberton Jessie Bond and Mary Pat Heily Karin D. Dashen Mike Householder Sigrun Susan Lane Community Fund Fletcher Sindorf Gregory Bolton 10 | Sound Mental Health 2008 2007 Annual Report | www.smh.org Ranacher Fitzgerald Welles and foundations for their contributions. It is with their support that SMH served over 14,000 clients in 2008. United Way of the Columbia- Cheryl L. Lange Federico J. Montero Terry N. Pile Kathryn M. Sheehan Dennis Laprise Mary L. Montgomery Pioneer Human Services Patricia and Shep Shepherd Cara Van Doren Willamette Mike Larson William Monto Judy G. Poll Steven M. Shulman The Honorable Linda Lau Nancy Moore Virginia K. Pollock Arthur Siegal Brad Vercoutere Teri and Greg LeClair William J. Morani Jacquie Prescott Susan P. Sigl Marcia and John Vian Desiree B. Leigh Sarah Morello Kirsten C. Putman Donald Sirkin Melissa A. Waddell Leslie Teresa M. Mostellar Salim Qassis Dr. Michael Snyder Gary Warner Patricia Lewis Muckleshoot Casino William and Sheriff Susan L. Rahr William A. Snyder Helen F. Warner Thomas D. Lewis Eleanor and Allan W. Munro Anne M. Redman Wendy Soo Hoo D. W. Washburn Josephine Limtiaco M. A. Murphy Karen A. Ressmeyer Soroptomist International of Kent Washington Mutual Employee Katherine G. Lindemann Ron and Donna Murrish Restaurant Space Design, Inc. Cathy A. Spicer Linn, Schisel & DeMarco Sally A. Mussetter Lisa A. Revelle David T. Spicer John Logsdon Renold Nanstad Ann C. and Randy Revelle Councilmember and Mr. Jane H. Robert O. Lowell Shirley T. Nelsen Sarah E. Reyneveld Rhea Lutton Lynn E. Nelson Ron and Kirsten G. Risden Kathryn S. and Edwin B. Sterner John L. Weinberg Bobbette Lynott Nesholm Family Foundation Gayle A. Roberts David and Linda Stone Dian Wells Shelley Macias Shari Newsome Daniel Roche John Stone Wells Fargo Community Support Kathy Magner Patricia A. and Ray M. Nicola Terry Roche Jerry E. Surdyk Barbara A. Werelius Giving Program Washington State Hospital Association Cydney C. Webster Springman Campaign Shobha A. Mahtani Bruce Nishimura Robert M. and Sherri L. Rogalski Deborah Swets Frankie T. Manning Jane H. Nishita Albert D. Rosellini Dr. Carrie Sylvester Margaret A. West Darlene Marceron Chris Nishiwaki Safeco Insurance Employee Rick Tabor and Susan Hashimoto Greta Wilson Edgar K. Marcuse Nancy S. Nordhoff Katrina Taylor Theresa M. Winther Roger B. Martin Northwest Children’s Fund Temporarily Yours, Inc. Wockner Foundation Kevin and Maggy Martyn Elizabeth Nucci The Boeing Company Chris Wolff Lisa K. and Brian R. McCarthy Ruby K. Okada and Mike Hat- Dale Sanderson The Seattle Foundation Brian Wong and Cindy Gok Beth Sandman ThinkAlike Marni H. and Charles S. Wright Thomas D. Wynne and Thomas Mark R. McCully maker Giving Russell J. Saimons and Angelica Murga Angus and Mavis F. McDonald Richard D. O’Keefe Noel R. Savas Harry C. Thomas Bryan M. McGill OneFamily Foundation William and Ruth Schafer Robert B. Thomas James A. McHugh Ken and Patricia Orvidas Julie and Charles Schisel Karen R. Thorsen Zapolsky-Brown Family Fund Alexander McKay Christopher A. Panarello Kelly A. Schloredt Laurie and Mickey Tish David A. Zeldow Kimberly McNally Allan Panitch Reba Schneider Michelle L. Townsend Dr. Bernard and Joyce Zeldow Teresa L. McNeely Mia Park Gil Schoos Dan Tracy Microsoft Corporation Deborah Parks Schroeter Goldmark & Bender P.S. Trader Joe’s Mid-Mountain Materials Polly and Bill Parson Mark Schuppisser Tricia and Stevens Trainer Shirley B. Milligan Pfizer, Inc. Seattle Children’s Tulalip Tribes Charitable Fund Anita Mires Councilmember Larry Phillips Peggi W. Shapiro United Way of King County Grant Sound Mental Health has made every effort to accurately acknowledge our donors. To report corrections please contact the Sound Mental Health development office at 206.302.2251. www.smh.org | 2008 Annual Report SOUND Mental Health | 11 Bellevue Seattle 90 � Sound Mental Health Locations 99 • Auburn 5 � 405 � 5 � 405 � • Bellevue Redmond 520 509 520 405 � 518 Bellevue Seattle 90 � • Redmond S e a ttle • Seattle Headquarters, Counseling and Service Center - Capitol Hill 1600 East Olive Street Seattle, WA 98122 206.302.2200 • Tukwila Child and Family Counseling Services - Madison Park 2719 East Madison, Suite 200 Seattle, WA 98112 206.302.2600 Tukwila 90 � Providing comprehensive behavioral health services around King County. 167 Counseling Services - Northgate 9706 4th Avenue NE, #303 Seattle, WA 98115 206.302.2900 99 5 � 90 � 405 � 5 � 509 Auburn 405 � 518 Tukwila 167 167 5 � 12 | Sound Mental Health 2008 Annual Report | www.smh.org E a st 18 K i n g C o u n t y Counseling Services - East 14216 NE 21st Bellevue, WA 98007 425.653.4900 Service Center – East 14270 NE 21st Bellevue, WA 98007 425.653.5000 Counseling Services - Redmond 16345 NE 87th Suite C-1 Redmond, WA 98052 425.653.4960 ( Avondale 11629 Avondale Road Redmond, WA 98050 425.953.5070 Stillwater 8705 166th Avenue NE Redmond, WA 98052 425.653.5080 S o u th K i n g C o u n t y Counseling Services - Auburn 4238 Auburn Way North Auburn, WA 98002 253.876.7600 Service Center - Auburn 4240 Auburn Way North Auburn, WA 98002 253.876.8900 Counseling and Service Center Tukwila 6100 Southcenter Blvd. Tukwila, WA 98188 206.444.7800 Chartley House 505 29th Street SE Auburn, WA 98002 206.876.7650 Administrative Offices: 206.302.2200 Toll Free: 800.828.1449 • TTY: 206.302.2209 right: from upper Clockwise ris Pa n, so Jayme Helge erg tephanie B Parsons, S e. om ol th ar and Nate B Another year of strengthening our community one life at a time Left to rig ht: Enterp rise RentMylene B A Car’s arizo, Zac h Gray, Jo n Bailey Robert ography Wade Ph ot www.smh.org Toll free: 1.800.828.1449 • TTY: 206.302.2209 Administration: 206.302.2200 • Fax: 206.302.2210 Ask us why our CARF accreditation is important to you.