www.clubmccarthy.co.za
Transcription
www.clubmccarthy.co.za
Terms and Conditions 1. The principal member can make use of all the Club McCarthy services by quoting the membership number. The principal’s immediate family members who reside at the same address can make use of the Club McCarthy services by quoting the membership number. 2. Usage of benefits is at all times subject to the limits set out in the table of benefits. This table is called the limitation of benefits table. 3. Any sensitive information that you give to the consultants or service operators will be treated with the strictest confidence. 4. Please note that Club McCarthy does not provide any of the actual services contained in the table of benefits. This function is outsourced to third party service providers. 5. The Club McCarthy member chooses to use Club McCarthy’s products, services and facilities out of its own choice and understands and accepts all the risks related to these products, services and facilities. Club McCarthy does not recommend any particular product or service as being suitable for a specific member. The member selects these products, services or facilities out of own choice and acknowledges that Club McCarthy will not be responsible or liable for any damage or loss that the member may suffer for any reason, including direct, indirect, consequential and economic damages or loss, arising from the products, services or facilities or the agreement with Club McCarthy in general. 6. Members will be responsible for the payment for any external products or services not covered by the table of benefits. 7. Should a member wish to make use of certain promotions on the online lifestyle mall, the member may require a valid credit card. 8. There may be additional charges for services arranged by Club McCarthy on the member’s behalf. Club McCarthy reserves the right at any time on reasonable notice to alter, withdraw or charge for this service. 9. The information in this brochure is correct at the time of dispatch. The Club benefits may be amended from time to time, but we will give members adequate written notice thereof. 10. The costs of any unauthorised service providers will be for your account. 11. Roadside Assistance service extends to the listed bordering countries of South Africa including Lesotho and Swaziland. EMERGENCIES 9 08 61 29 3 32 CALL CENTRE 68 74 SMS 08 3 60 0 BBM 27 16 EF 72 OY, MY O I ENJ F MIND * Disclaimer 1. 2. 3. 4. 5. 6. The estimated time of arrival of assistance depends on where the member has broken down and assistance is limited to national tar roads. If the assistance required costs more than the amount specified in the benefits table the member will be liable for the excess costs. Where a breakdown has occurred outside the borders of South Africa, we can arrange assistance on an access basis. To arrange assistance outside the borders of South Africa, members can call 011-430 1610. Where a member requires assistance and the vehicle is not registered under Club McCarthy membership, assistance can be arranged on an access basis. You must submit claims for reimbursement of expenses approved by us within thirty days after the assistance was rendered in writing, together with supporting documentation. www.clubmccar thy.co.za 203 Peter Mokaba (North Ridge) Road, 4th Floor McCarthy Centre Morningside, Durban, 4000 P.O. Box 794, Durban, 4000 Switchboard 031 268 9200 Fax 031 268 9326 E-mail [email protected] www.clubmccarthy.co.za DESCRIPTION Roadside Assistance BLUE MEMBER BENEFITS Access only PLATINUM MEMBER BENEFITS 4 INCIDENTS PER ANNUM ONYX MEMBER BENEFITS 6 INCIDENTS PER ANNUM Towing (electrical or mechanical breakdown) - GOLD MEMBER BENEFITS 3 INCIDENTS PER ANNUM Courtesy transport taxi - Up to a max. of R250 refundable Up to a max. of R500 refundable Up to a max. of R1000 refundable - Call out + 1 hr labour Call out + 1 hr labour Call out + 1 hr labour Flat battery Flat tyre Run out of fuel Keys locked inside vehicle Safe storage Vehicle recovery Transmission of urgent messages Towing (accident) Car hire or hotel accommodation Medical Assistance I AN EARN R DS R A W E R EVE I SHOP RY TIME - Unlimited Call out + 1 hr labour Call out + 1 hr labour Call out + 1 hr labour R500 (Max 2 days) R500 Unlimited Telephonic service 24 hr Trauma support lines Telephonic service 24 hr Emergency response EMS personnel dispatched to scene R20 000 Guarantee of payment Escort of minors R2000 R5000 refundable by the member Full cost Care of stranded companion, spouse or family members Service only Home Assistance Call out + 1 hr labour R500 (Max 2 days) R500 Reimbursement up to max of R1000 Telephonic service Compassionate visits Call out + 1 hr labour - R1850 max. uninsured vehicles only 24 hr Referrals medical practitioners / facilities Repatriation of mortal remains Call out + 1 hr labour Service only Telephonic service Road / Air ambulance, Full cost subject NRPL rates R1000 max. per claim Service only 24 hr General emergency medical information 24 hr Medical transportation ALENT D-EQUIV - R500 max. per claim Telephonic service R1850 max. uninsured vehicles only Unlimited Telephonic service R2000 max. per claim Call out + 1 hr labour Call out + 1 hr labour Call out + 1 hr labour R1000 (Max 5 days) R1000 Service only R1850 max. uninsured vehicles only Reimbursement up to max of R5000 Unlimited Telephonic service Telephonic service Telephonic service Telephonic service Telephonic service Telephonic service EMS personnel dispatched to scene EMS personnel dispatched to scene EMS personnel dispatched to scene R20 000 R20 000 R20 000 Road / Air ambulance, Full cost subject NRPL rates R2000 R5000 refundable by the member Full cost Road / Air ambulance, Full cost subject NRPL rates R2000 R5000 refundable by the member Full cost Service only Service only Road / Air ambulance, Full cost subject NRPL rates R2000 R5000 refundable by the member Full cost Service only Access only - Access only 3 Incidents per annum 4 Incidents per annum Electrical, plumbing, locksmith, glazier Legal Assistance Unlimited Unlimited Unlimited Unlimited Legal advice Free standard legal documents Service only Service only issued by email/fax/post Assistance will be arranged but the cost is for your account Service only Service only issued by email/fax/post Referral basis only Call out + 1hr labour, R500 max. per claim, member liable for parts cost Service only Service only issued by email/fax/post Referral basis only Call out + 1hr labour, R1000 max. per claim, member liable for parts cost Service only Service only issued by email/fax/post 30 minute consultation Referral basis only Auto Legal - - - General motor vehicle legal problems – designed to address the urgent demand for the legal protection of motorists Servicing Rewards (Drive Miles) Referral basis only At McCarthy dealers At Budget-Rent-a-Car At McCarthy dealers At McCarthy dealers At McCarthy dealers Rental Rewards (Drive Miles) Lifestyle Rewards (Drive Miles) Your NFC Smart card uses stateof-the-art smart card technology to make it extremely easy for you to benefit from your Club and reap the rewards of being a member. Discounted vouchers accessible via www.clubmccarthy.co.za Your NFC Smart card uses stateof-the-art smart card technology to make it extremely easy for you to benefit from your Club and reap the rewards of being a member. Discounted vouchers accessible via www.clubmccarthy.co.za Your NFC Smart card uses stateof-the-art smart card technology to make it extremely easy for you to benefit from your Club and reap the rewards of being a member. Discounted vouchers accessible via www.clubmccarthy.co.za Your NFC Smart card uses stateof-the-art smart card technology to make it extremely easy for you to benefit from your Club and reap the rewards of being a member. Discounted vouchers accessible via www.clubmccarthy.co.za Travel Desk The travel desk meets all your travel needs, including sourcing flights, car rentals and accommodation (as well as package tours), for both national and international travel. The travel desk meets all your travel needs, including sourcing flights, car rentals and accommodation (as well as package tours), for both national and international travel. The travel desk meets all your travel needs, including sourcing flights, car rentals and accommodation (as well as package tours), for both national and international travel. The travel desk meets all your travel needs, including sourcing flights, car rentals and accommodation (as well as package tours), for both national and international travel. Concierge - One contact number for you to locate essential services – from vehicle service centres to entertainment providers to home repair servicemen and restaurant reservations. One contact number for you to locate essential services – from vehicle service centres to entertainment providers to home repair servicemen and restaurant reservations. One contact number for you to locate essential services – from vehicle service centres to entertainment providers to home repair servicemen and restaurant reservations. At Budget-Rent-a-Car At Budget-Rent-a-Car *Please note the usage of benefits is at all time subject to the limits and to the terms and conditions set out in the benefits table. At Budget-Rent-a-Car *Please remember that all the benefits offered by Club McCarthy, are provided by external service providers, and not by Club itself. To this end, and in an attempt to improve on the services we offer our members, please contact us if there is anything unclear to you with regards to any specific Club McCarthy benefit. NEED HELP? CUSTOMER CARE CENTRE IS ALWAYS READY TO HELP! CALL US ON 0861 293 329
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