Croydon Council Direct Payments Guide 2015-16

Direct Payments A Route to Independence
Dementia Assist
S.A.I InfinityCare
Caring for your own as our own
o Financial Deputyship Assist o Care Plans Assist
o NHS/Local Authority Processes
Do you or does a member of your family require
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Personal Care:
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Practical Tasks: preparing meals, shopping, housework housework
- Getting out and about: going to work or college, visiting a friend
Getting out and about: Going to work or college, Visiting a friend or relative, Going to
orleisure
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Quality care and
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Right at Home is one of the UK’s most trusted care companies.
Our local team of friendly, reliable CareGivers specialise in assisting people
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• Light housekeeping
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And much more......
To find out how we can help care for you or your
family please contact us on:
Tel: 0208 656 6921 or
Website: www.rightathomeuk.co.uk/croydon
Email: [email protected]
Come and visit your local
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Welcome
Welcome to our brochure, giving you information about how direct payments can
be a route to your independence giving you the choice, control and flexibility to
meet your own care needs.
There is a range of information to help you decide if direct payments are the route
for you, including:
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What are Direct Payments & How do they work?
Pre-paid Cards
Will I have to pay something?
Who can get a Direct Payment?
Children with Disabilities
What can I use my Direct Payment for?
What is a Personal Assistant
Who can you employ as a Personal Assistant?
Do I have to deal with Tax, National Insurance and Pension Contributions?
Using an Agency
Can I have a mixture of direct payments and services from the Council?
What can’t I use my Direct Payment for?
What help can I get?
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LIM Independent Living And Community Care Services Ltd
3 Foxley Road, Thornton Heath, Surrey CR7 7DX
Tel: 0208 664 90 40
Email: [email protected]
www.limilccs.co.uk
LIM provides 24 hour Domiciliary Care Service to Adults and older adults with any form of disability, in their own homes.
We pride ourselves on offering you the peace of mind that your mum, dad or any other
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All our staff are well trained, compassionate and family orientated. They are thoroughly screened,
insured and DBS checked, references are also obtained.
Our Services:
• Personal Care Services
• Ironing
• Household Tasks
• Shopping Escort
• Shopping Tasks
• Companionship
• Rehabilitation
• Personal Hygiene
• Respite & Befriending Care
• Washing
• 24 Hour Live - In Care
• Bed Bath
• Waking or Sleepover Night
• Bathing
• Cleaning
• Toileting
• Bed Making
• Preparing Food & Drinks
• Laundry
• Collecting Pensions & Paying Bills
If you fund your care from your own resources or receive assistance in the form of a Direct Payment,
Individual Budget (IB) or Self Directed Support (SDS) we can help.
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Why Should You Make Lasting Powers Of Attorney?
It is estimated that by 2025 more than 1 million
people in the UK will have dementia. Dementia
may make your financial affairs very difficult to
manage, so you should take the time to plan
ahead.
Mental and/or physical incapacity can hit anyone
at any time. Even if you have made a will, your
executors will not be able to deal with your
finances should you be diagnosed with dementia.
Wills only come into effect once you die. Lasting
Powers of Attorney (“LPA”) allow certain people,
known as Attorneys (normally close family or
friends), to help you while you are still alive.
There are two types of LPA. The LPA for Property
and Financial Affairs covers decisions about your
finances and property. If there comes a time
when you need help or cannot manage your
finances anymore your Attorneys will be able to
do this for you. This can include paying your bills,
collecting your income and benefits, or selling
your house.
The Health and Welfare LPA allows the Attorneys
to make decisions on your behalf about your
health and welfare, but only if there comes a time
when you are unable to make these decisions or
are unable to talk for yourself. You can also give
your Attorneys the power to accept or refuse
life-sustaining treatment on your behalf.
LPAs are not just for the elderly or those with
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do not have an LPA in place and later become
mentally incapacitated, your family or friends
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Memory clinics will generally
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Direct Payments An Overview
What are Direct Payments?
Direct Payments are simply that - a payment directly to you to cover your care
and support needs. They are simply a way of giving you more choice and control
over your support. Croydon Council allocates you a budget, the direct payment,
and you can use it to pay for the support you have been assessed as needing.
People have been using direct payments for many years now. It is part of national
policy and a similar scheme is run in every council.
Read on to find out how controlling your own support can help you get on with
your life.
How do Direct
Payments Work?
Firstly, you need to have an assessment by a Care Manager, Care Co-Ordinator or
Social Worker. The Council will use the national eligibility framework to determine
whether you are eligible for support from the Council to meet your assessed needs.
You can arrange an assessment by contacting the Contact Centre at Croydon
Council on 0208 726 6000 EXT.19509 or by email at
[email protected] or by using the weblink
www.croydon.gov.uk/healthsocial/adult-care/asc-assessing/ascreferral
Croydon Council will tell you how much you can spend on your support and will
pay this directly into a separate bank account which you will need to open. To start
receiving direct payments you will need to sign a document called an Independent
Living Agreement. By signing this you agree to complete financial returns each
quarter. These monitor how you are spending the money. You will be able to get
help and advice with this.
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Pre - Paid Cards
There will be a new way to receive your direct payment.
This will be through a pre-paid card. The benefits include:
• Master Card branded so is accepted by all suppliers who accept Master Card.
• The ability to pay directly into a bank account for Personal Assistants
and support staff.
• On - line monitoring of your transactions.
• The facility to do telephone transactions.
• Standing order and Direct Debit facility for repeat payments.
This opportunity will be open to all current and future users of
Croydon’s Direct Payment Scheme.
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Will I have to
pay something?
Croydon Council, like all councils, has a policy of charging for services according
to the financial circumstances of the person needing support so you will need to
have a financial assessment to work out how much you may be charged. These
charges are normally deducted in advance from your direct payment. This means
your contribution will have to be paid by you into your
direct payment bank account from your own money,
in order to have enough to pay for
your support.
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Who can get a
Direct Payment?
Anyone who is eligible for a social care service provided by Croydon Council.
This can include:
•
•
•
•
•
•
•
Any disabled person aged 16 and over
An older person
A disabled parent
A person with learning disabilities
A user of mental health services
Parents of disabled children under 16
Carers aged 16 or above, for their own needs as carers
Children with disabilities
Personal Budgets and Education
Health and Care Plans
If your child or young person has a Statement of Educational needs, this statement
will be converted into an Education, Health and Care Plan. With an EHC Plan you will
have the right to request that any service identified in the Plan for your child’s
educational or care needs can be provided as a Personal Budget, although this may
not always be agreed. If you already receive a Direct Payment, this Payment will
become part of the Personal Budget for your child. For further information please see:
www.croydon.gov.uk/education/special-educational-needs/sen-money/directpayments
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What can I use my
Direct Payment for?
You can use it for anything which meets the needs
assessed by your care manager or social worker.
This could be:
• Personal care: getting up, washing, dressing
• Practical tasks: preparing meals, shopping, housework
• Being independent: reading letters, looking after your money, using transport
independently
• Getting out and about: outreach support in the community, increasing
socialisation and independence skills.
Your needs will be outlined in your Independence Plan. This will tell you how you
can spend your direct payments. The Care Act 2014 says that ‘Provided that the
direct payment is used to meet the needs identified in the plan, the person should
have freedom over how the money is spent.’
You could employ your own personal assistant to do this work for you. Alternatively,
you could get your support from a care agency rather than employ a personal
assistant (PA) directly.
You can also get direct payments for:
• A piece of equipment that would otherwise be provided by Occupational Therapy
• The cost of taking part in an activity that helps you with staying independent
You can discuss your ideas first with the Direct Payments Advisor or with your Care
Manager or Social Worker. Your Care Manager can agree to any support you
decide on, so long as it meets an assessed need.
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What is a
Personal Assistant?
Although you can use a direct payment to purchase care from a registered agency,
many people prefer to employ a personal assistant. A PA is someone who is
employed by you to help you. Because you employ them, you are in charge of
them and the work they do for you. A personal assistant puts you in control.
You choose:
•
•
•
•
•
Who you will have to work for you
What time of day they help you
Which tasks they do and when
Where the help is given (at home or somewhere else you want to be)
How things are done.
Who can you employ as a
Personal Assistant?
You can employ just about anyone, except your husband, wife or partner, or close
relative who lives with you. It’s important to think carefully about who to employ.
There can be good reasons for not employing family and friends. Try to talk to other
disabled people who employ PAs, or to your Direct Payments Advisor before
making up your mind.
Advertising for a Personal Assistant can help you find a person who is just right for
you. The Direct Payment Support Service can assist you from writing the
advertisement through to holding the interviews.
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Do I have to deal with Tax,
National Insurance and
Pension Contributions?
Paying a Personal Assistant to work for you means you become responsible for
paying Tax, National Insurance and Pension Contributions . But you don’t have to
work out everything for yourself. Your direct payment allows for the cost of using a
payroll service. The payroll service will calculate the payments which you need to
make and inform you of these, with guidance on how to make the payments.
Using an Agency
You may prefer to use an agency rather than to employ a personal assistant
directly. The agency will provide you with a worker to support you with your needs
at times when you require the support but they would cover all employer related
costs and responsibilities. You would pay an invoice from your direct
payments account.
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Can I have a mixture
of Direct Payments
and services from
the Council?
Some people have direct payments for part of their care package and directly
provided services arranged by the Council as the other part. For example: you
might need support to get up in the morning and go to bed at night and decide
that the morning call is provided by Croydon Council and you use a direct
payment for the evening call.
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What can’t I use my
Direct Payment for?
a) Services provided directly by the Council or NHS
b) Subsistence - such as food and drink
c) Accommodation costs
d) Unlawful activity
e) Gambling
f) Services provided by a close family member whom the service user lives with.
This includes: married or unmarried partner, civil partner or a close relative (i.e.
parent, parent-in-law, aunt uncle, grandparent, son, daughter, son-in-law,
daughter-in-law, step son or daughter, brother, sister or the spouse, civil partner,
or other partner of any of the preceding) unless there are exceptional
circumstances.
Although the rules under the Care Act are more relaxed, in Croydon the decision
will be made by senior management.
g) Permanent residential care - currently direct payments may not pay for adults to
live for the long term in care homes, but can be used for day activities which are
not provided by the residential establishment. However the Department of Health
are reviewing this position.
h) Direct payments may be used for
short stays in residential care.
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What help can I get?
Once you have had an assessment your care manager will refer you to the
Direct Payment Support Service who will work with you to help you set up your
direct payment and offer ongoing support with the following:
• Recruitment of personal assistants. This includes support to self funders
• Provision of an approved agency list
• Payroll Service information
• Employer’s Liability Insurance
• Disclosure and Barring Service
• Employment Contracts
• Budgeting
• Assistance with completing Quarterly Returns
• Provide Quarterly User Groups
• Signposting to other organisations e.g. Welfare Rights Team (0800 731 5920) and
Carers’ Information Service (0208 649 9339)
• CarePlace which is a free on-line directory of services and has information about
resources and services in the community, pages of information, and details of
registered care and support. It can be accessed via this internet address
www.careplace.org.uk and there are also links to it from the Council internet.
The Direct Payment Support Service will provide you with an allocated advisor who
you can contact for advice and information. This is a free service. The Contact
Centre will provide you with the contact details for the service.
You can reach the Contact Centre on 0208 726 6000 EXT.19509 or by email at
[email protected]
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A place you
can call home
If you are looking to live an independent lifestyle with help close at
hand or you require residential or full nursing care, our three care
homes all have one thing in common – they are a place you can call
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Our homes: the Whitgift Almshouses, Whitgift House and Wilhelmina
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We offer:
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Residential, respite and day care in our warm, friendly and
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Visit www.whitgiftcare.co.uk
Call 020 8680 8499
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Proud to be part of
We believe that everyone should
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Our alarm monitoring and emergency
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Call 0345 603 4576
Write [email protected]
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Showroom 146 Stanley Park Road, Carshalton
Beeches SM5 3JG (Appointment recommended)
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Are you or someone you know looking for
Affordable Home Care Help in their own home?
If your Answer is Yes, Premier Care Services
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We provide care for Long Term Disability, Sensory and
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For further information call Sadna Patel - Care Manager
on Tel: 020 8686 5665 Fax: 020 8680 7569 Out of Hours: 079 4984 1128
25 Brighton Road, South Croydon, Surrey, CR2 6EA
Registered Number: 04782200
Adelaide Care Ltd is a Domiciliary Care
provider aimed at supporting people with
learning disabilities that have complex needs in
their own home and to provide independence
through the provision of personal
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What We Do Best:
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Croydon & District Branch
We are an active group providing friendship and support
to Parkinson’s sufferers and their carers.
We offer:
•
•
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Monthly Branch meetings
2 Support Groups
Weekly Exercise Classes
Outings
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Branch Holiday
Quarterly newsletter
Fundraising
Transport to meetings if needed
24 Hour Referral Line 07507 554264
or 020 8531 5885
502 Larkshall Road, Highams Park,
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Fax: 020 8531 0960
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email: [email protected]
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Contact Jacky Green for more details on 01737 355487
Email: [email protected]
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Extra Urban 49.6 (5.7) – 74.3 (3.8); Combined 42.2 (6.7) – 68.9 (4.1). CO2 emissions 157 – 109 g/km.
Fuel consumption and CO2 figures based on standard EU tests for comparative purposes and may not reflect real driving results. NIL Advance Payment
applicable to Fiat 500X 1.4 MultiAir Cross. *Vehicle shown is Fiat 500X 1.4 MultiAir II 140 Cross Plus.
We are a domiciliary care
agency that specialises in
the needs of people
with autism or
Based in
learning disabilities. Caterham
Unique Personnel (UK) Limited was incorporated in
May 2001 as a company limited by share capital.
The company operates in the Care sector recruiting, training and
placing personnel to provide specialist professional support to
meet a range of individual customer needs.
We are able to support
people in the Croydon,
Purley, Redhill, Reigate
area in their own homes
and we also have limited
places in our flats with
24 hour service in
Caterham.
Our Beliefs
We believe in person centred care and quality of care provision.
WHAT WE OFFER
These services are
Personalised services to:
delivered at:
• The elderly
• Private homes
• People with learning disabilities
(domiciliary care)
• People with mental health issues
• Day care centres
• People with sensory loss,
• Residential care homes
including dual sensory
• Hospitals
impairment
• Nursing homes
• Children and families
• Supervised contacts in the
community or at home
Call 020 8671 7665 for further details
256 Brixton Hill, London SW2 1HF
If you would like to speak with us regarding your specific
requirements please do not hesitate to get in touch.
Tel: 01883 332 961 Mob: 07706 617756
Email: [email protected]
www.nightingaleholistic.co.uk
25
Fully
Insured
Specialist carpet & upholstery
cleaning including:
• Mattresses • Curtains • Sofas & Rugs
Car Valeting • House Cleans
• Office & Commercial Cleaning
www.nuuclean.co.uk
Tel: 0208 681 2572 Mob: 07411 156483
Action Zone provides day centre
services for people with learning
disabilities and associated mental
health problems including people
with autism. Activities are devised
following assessment.
A plan of aims and goals will
be suggested through
consultation with the
manager of Action Zone, the
service user and their
representatives or advocates.
Care Expertise offers a warm, safe and supportive
environment for vulnerable adults with :
• Dementia and nursing needs
• Learning Disabilities and
associated conditions
• Autism and other Developmental Disorders
• Mental Health needs, including those
previously detained under the
Mental Health Act.
The aims of Action Zone are to:
• Provide skills for life training for
people with learning difficulties.
• Enable service users to reach their full potential
and to help them to develop social skills.
• Support, facilitate and encourage service users
to integrate into the local community.
• Modify challenging behaviour through
self esteem gained by achievement.
FOR FURTHER INFORMATION CONTACT:
Head Office Care Expertise
98 Beulah Road Thornton Heath CR7 8JF
For more information please contact us.
Our friendly, experienced staff are happy to help!
78a Frith Road, Croydon, CR0 1TA
Tel: 0208 633 1602
Email: [email protected]
www.unicornprojects.co.uk
TEL: 020 8916 1818
[email protected]
www.careexpertise.co.uk
26
Staying Put
Rhema Care Services Ltd
Helping people to remain
Do your loved ones need
help and support in their home?
living in their own homes
independently and safely
We believe in providing a quality, professional care service for
service users in the comfort of their own homes in Croydon
and surrounding areas including Greater London.
Our home care services can be from one day
per week to 24/7 and include:
• Assistance with household chores
• Provision of meals and dietary care
• Personal care service
• Social care service
• Domestic duties
• Taking service users out for appointments
• Laundry Service
Do you want to remain living in your own home?
Staying Put can offer you advice and assistance on how you can,
with a dedicated case worker to help you.
We can help with the following things:
• Repairs, improvements - for example new roof, new windows,
electrics, heating issues etc. using reliable contractors. We can also
advise on funding using the council’s interest free loans our Case Worker will be happy to give further details.
• Adapting your home to make life easier
• Moving furniture to make your home easier and
safer to get around
• De-cluttering and cleaning service
• Gardening
• Handyperson Service - small jobs such as putting up
curtain rails, shelves
All carers are fully trained and DBS checked.
For more information about our services please
do not hesitate to contact us
www.rhemacareservicesltd.co.uk
Tel: 020 8655 2315, On call:07884053437
Email: [email protected]
Office hours: Monday-Friday 09:00-18:00
On call hours:18:00-09:00, all day Weekends/Bank Holidays.
Rhema Care Services, 206 Morland Road, Croydon CR0 6NF.
For further information call
the Staying Put team on
0208 760 5505
Registered Charity No.1062185
Adult and Community Services
London and South
East England
Inclusive dance sessions
All abilities welcome first session free!
Magpie Dance is an inclusive dance company for people with
learning disabilities and has carved out a national reputation for its
exciting and inspiring approach to inclusive dance. Sessions are fun,
creative and allow everybody to achieve their full potential.
The National Autistic Society is the leading
UK charity for people with autism.
Magpie Dance holds the following sessions:
No two people are the same, which is why we offer you a
personal, flexible service designed to meet your needs. You can
access our Croydon services through your Direct Payments.
Magpie Youth Group Seniors (ages 16-25yrs):
Wednesdays 4.30-6.30pm in Bromley
and Saturday mornings in Beckenham
Magpie Youth Group Juniors (ages 11-15yrs):
Saturday mornings in Beckenham
Magpie Open Adult Community Classes:
Wednesdays 1.30-3pm in Orpington and
Thursdays 11am-12.30pm in Bromley
We can support you:
> in your home, to do your day-to-day tasks
> in your local community and in social settings
> in your studies or when looking for work
> and your family by providing respite services.
To find out more or make a referral call 020 3326 1200
or email [email protected].
For further information or to book a space please
contact Magpie’s office (details below).
No previous dance experience necessary!
www.autism.org.uk/se-services
020 8290 6633 @ [email protected]
www.magpiedance.org.uk
The National Autistic Society, a charity registered in England and Wales
(269425) and in Scotland (SC039427). 1714 230514
27
T
C4y
nd
ou
Te
❖
❖
❖
❖
Registered/Approved
erCare 4 y
Caring for vulnerable adults and the
elderly in their own homes
Our staff provide the best quality of care
in your home while helping to enhance
the lives of the people we care for.
We operate with high values and provide a warm,
friendly and professional service.
We see all our clients as individuals and always
treat them with dignity and respect.
All our staff will adhere to your Care/Support Plan
and regular reviews will take place to ensure your
continued safe care and support.
Our services include:
• Personal care (P/C)
• Escorting to and from appointments
• Moving and handling
• Meal preparation/assistance with cooking
• Laundry and other domestic duties
With Devotion and Compassion, We Care.
Tel: 020 7998 6990 Mob: 07720 724035
www.tendercare4you.co.uk
All our staff are DBS checked
(formerly CRB) and highly trained
Care in the
comfort of your
own home.
A more realistic
alternative to
Residential
Care.
Home care visits
Our visits start
from 15 minutes
Live-in Care services available
Respite Care available
Made you look!
Other services include:
• Help in getting out of bed and going to bed.
• Preparing meals • Shopping
• Washing and ironing • Personal hygiene
• Light cleaning/Blitz cleaning • Mobility issues
Telephone: 01737 551974 Fax: 01737 555266
We are CqC Registered
www.penielrecruitment.co.uk
email us at [email protected]
High impact imaginative design at a competitive price. We offer the complete
publishing service from conception to final product. To view just part of our
successful Design Showcase visit: www.cispress.com tel: 01253 885777
Training for qCF diploma level 2 and level 3
28
Supporting you to maintain your self-esteem and dignity
Sounds too good to be true?
It probably is
Here 4 You Domiciliary Care provides home care for older
people, enabling them to live independently in the comfort of
their own home. We recognise that moving from your home
and your familiar environments can be very distressing. Here
4 You will support and enable you to remain in your home, with
your home comforts and freedom of choice. We pledge to
deliver a service that will enable you to maintain your
independence, dignity and respect.
Scams can take many forms - you may be asked to pay
out money to claim a ‘cash prize’ that you have
apparently won, or it may be a telephone call claiming to
be from your bank asking you to hand over your bank
card and PIN number to a courier.
If you think you have been targeted by a scam,
contact the Citizens Advice Consumer Service to
report it and obtain free advice.
We will assist with:
• light cleaning
• shopping
• personal care
• preparing/cooking meals
• providing an escort for appointments
For a free scams advice pack contact
Croydon Council Trading Standards.
Citizens Advice Consumer
Service 03454 04 05 06
For further details please contact us on
0208 240 6332
Or visit www.here-4-you.co.uk
Croydon Trading Standards 0208 407 1311
www.croydon.gov.uk/tradingstandards
All of our workers are Disclosure & Barring Service (formerly CRB) checked,
trained to a high standard and regulated by the Care Quality Commission (CQC).
Your local electrician in South London and Surrey
JayBee Electrical
Kyle House | 4 Frith Road | Croydon CR0 1TA
We can fix all your electrical problems
Have you considered… Counselling?
Our expertise and commitment to quality mean that you
can trust our electricians to complete your work to the highest
standard and all our work is 100% guaranteed.
CPF is accredited by the British Association of Counselling and
Psychotherapy. Its counsellors are trained to listen to you and
sometimes to ask questions or reflect on what you say,
giving you a space in which to explore and better
understand your thoughts, feelings and relationships.
• Domestic re-wiring projects • Electrical fault finding
• Installing new electrical sockets and lighting points
• Replacing blown fuses and circuit breakers
• Installing security lighting
• All electrical requirements for extensions and conversions
• Wiring tests and recommendations
• Cable and satellite TV installations
• Landlord and homebuyer testing … and much more
Do you have feelings like these about yourself?
• There are problems in my personal relationships or with work colleagues…
• I would like to feel less like people are against me…
• I want to feel less alone and unsupported…
• I want to feel less overwhelmed by worries…
• I feel confused and negative about the future…
• Something has happened to me and I am not sure if I can talk about it…
Counselling can help you to develop…
• Greater understanding of yourself and how you relate to others
• Increased capacity to face up to what is painful and difficult
• A sense of belonging and that you are not alone with how you feel
• An increased ability to accept yourself and to get on with others
• Awareness of connections between your present and your past
• Freedom from patterns that seem to dominate your life
• Experiencing depression, stress, anxiety or panic attacks
Please contact us on
Tel: 020 8393 3255 Mob: 07999 444444
to discuss your requirements and we will give you a free
estimate or email us on [email protected]
www.jaybeeelectrical.co.uk
To find out more about our individual and group counselling
call 020 8760 0665 or email [email protected]
ELECSA PART P REGISTERED
29
Spencer & Arlington Ltd is a registered care
provider for Children and Adults of either sex,
with no age range, specializing in learning
disabilities & mental health needs.
We provide:
Specialist Supported Housing
Short Breaks
Home Care
Key areas of our work include challenging
behaviour & resettlement.
We have an established track record since 1998
in resettling individuals from residential
placements, NHS semi and secure units,
hospitals and HMP & YOI institutions into their
own homes.
Spencer & Arlington is regulated by the Care
Quality Commission and considered a 3 Star
Excellent™ service provider, we are members of
the British Institute of Learning Disability, Social
Care Agency, United Kingdom Home Care
Association, Accredited by SCHT, the Academy
of Higher Professional Learning.
Glendale House, 109 High Road,
Loughton, IG10 4HZ
Tel: 020 8523 9090
www.spencerandarlington.co.uk
INSPIRING INDEPENDENCE
AND CONFIDENCE
Whatever your challenge, whether you are a potential
client or a carer, we can help you live the life you want
Support for individuals with
Autism and their families
We can help to get you back to
work and give you the
confidence to travel
independently
“BLAST”
We run clubs and activities
for young people
From a walking stick to a
complete bathroom we are
committed to providing the
very best service and
value for money
Contingency Planning
We can help you plan for
the expected and
unexpected
Day Opportunities
We focus on progression
and increased
independence, helping you
to make the most of your
potential and
achieve ambitions
A better life starts with a call:
020 8688 9305
[email protected]
www.croydon-care-solutions.com