A Project Exposure Report

Transcription

A Project
Exposure Report
DRO, CRM, and Simtax
ReEngineering
Table Of Content
Table Of Content..................................................................................................................................... 2
Table of Figures ...................................................................................................................................... 4
List of Tables ......................................................................................................................................... 5
CHAPTER 1 ........................................................................................................................................... 7
1.1
Business of Transportation in Indonesia .................................................................................. 7
1.2
Express Group Overview ........................................................................................................ 7
1.3
Structure Organization of Express Group ............................................................................... 8
1.4
Business Line of Express Group ............................................................................................. 9
1.5
Express Group Finacial Overview ........................................................................................ 11
1.6
Company Challenges ............................................................................................................ 12
1.7
Business Pain ........................................................................................................................ 13
CHAPTER II......................................................................................................................................... 14
Existing System of Express Group ....................................................................................... 14
2.1
2.1.1 Application Farm of Express Group ........................................................................................... 14
2.1.2 Express IT Strategic Design ........................................................................................................ 15
2.2 SIMTAX, DRO, and CRM ......................................................................................................... 16
CHAPTER 3 ......................................................................................................................................... 21
3.1 Project Information ..................................................................................................................... 21
3.2 Project Objective ......................................................................................................................... 21
3.3 Project Scope .............................................................................................................................. 21
3.4 Project Orgnization ..................................................................................................................... 22
3.5 Roles and Responsibilities .......................................................................................................... 23
3.6 Project Time Plan ........................................................................................................................ 25
3.7 Project Deliverables .................................................................................................................... 27
3.8 Project Methodology ................................................................................................................... 28
CHAPTER 4 ......................................................................................................................................... 29
4.1 Project Analysis .......................................................................................................................... 29
4.1.1 Time Management ....................................................................................................................... 29
2
Maulana Akbar – Project Exposure Report
4.1.2 Human Resource Management .................................................................................................... 31
4.1.3 Implementation of Prallalel Track ............................................................................................... 33
4.2 Project Issues .............................................................................................................................. 33
Chapter 5 ............................................................................................................................................... 34
5.1
Conclusion ............................................................................................................................ 34
5.2
Suggestion ............................................................................................................................. 34
Attachment ............................................................................................................................................ 35
Attachment 1. Financial Overview of Express Group ...................................................................... 35
Source ................................................................................................................................................... 36
3
Table of Figures
Figure 1. Organization Structure of Express Group................................................................................ 8
Figure 2. Percentege of Revenue by Business Line .............................................................................. 11
Figure 3. Financial Overview Express Group 2010-2012 .................................................................... 12
Figure 4. Express Group Application Farm .......................................................................................... 14
Figure 5. Express IT Strategic Design .................................................................................................. 16
Figure 6. Jatis Recomendation for Express IT Strategic Design (Costumers and Drivers) .................... 17
Figure 7. Structure Organization of Project .......................................................................................... 22
Figure 8. Project Methodology of Express Group ................................................................................ 28
Figure 9. Comparison Project Team When Project Started and Last Team. ........................................ 32
4
List of Tables
Table 1. Comparison of Express Group Products.................................................................................... 9
Table 2. Function and Feature Simtax Module ..................................................................................... 17
Table 3. Function and Feature CRM Module ........................................................................................ 20
Table 4. Roles and Responsibilities ....................................................................................................... 23
Table 5. Project Time Plan.................................................................................................................... 26
Table 6. Project Deliverables ................................................................................................................ 27
Table 7. Comparison Time Schedule .................................................................................................... 29
Table 8. Revised Time Plan vs Actual .................................................................................................. 31
Table 9. Comparation Actual and Pralallel Track................................................................................ 33
5
Thank you :
Mr. Jusuf Sjariffudin, Mrs. Hellena, Mrs. Kiki,
Mrs. Tantri, Mr.Indra, Mr. Ulum, and Express
Team Project.
6
CHAPTER 1
Express Group Profile
1.1 Business of Transportation in Indonesia
Indonesia, the biggest archipelagic country in the world–17,508 island in 34 provinces
with 238 million people–is a good place for deveoping many business. One of them is
business transportation that plays the role in mobility of population. This business clearly
segmented to various of people and needs. Such as taxi for socioeconomic status (SES)
middle to high and near destination ; Angkot–some place called mikrolet–for SES middle
to low with specific route ; Bus can be for many purpose and all SES.
Specially in Taxi, potential profit is increase up to 54.54 % from Rp 5 trillion (2011) to
Rp 11 trillion (2015). But number of taxis are available in Indonesia is still small, 0.24
for 1,000 people by the end of 2011–for comparing, Malaysia is 3.12 and Singapore is
5.20 for 1,000 people. From that data, taxi is potential business for now and future.
1.2 Express Group Overview
Express Group, or PT. Express Trasindo Utama, Tbk, is a subsidary of Rajawali Corpora
(Rajawali Group), has been running its operational activities since 1959, engaged in land
transportansportation business. Express Group Established in 1989.
Vision : To Become a major Indonesian land transportation compant that gives maximum
added value to its stakeholder : government, shareholders, business partners, drivers,
employees, costumers, and the surrounding society.
Mission : To proveide operational integrated land transportation service, based on
company values and good corporate governance that holds high business ethics in order
to benefit the stakeholder.
7
1.3 Structure Organization of Express Group
As a profesional company, Express Group realized the importance of organizational
structure for efficiency in business processes. Each of position or division have specific
main tasks. Below is organizataion structure of Express Group :
Board of the
Commisiones
President Director
Corporate
Secretary
Audit
Internal
Finance and
Accounting
Director
Head of Division
Operational 1
Senior Manager
Information
Technology
Excutive Group
Management Comittee
Operational
Director
Headof Division
Operational 2
Human Capital
Head of Division
Human Capital
Senior Manager
Human Capital
Development
Head of Division
Corporate Affairs
Head of Division
Business
Development
Senior Manager
Costumer Service
Senior Manager
VATB
Figure 1. Organization Structure of Express Group
8
1.4 Business Line of Express Group
Express Group is a company that held many transportation business, sevices of Express
Group are : Regular Taxi (Taxi Express), Premium Taxi (Tiara Express), Premium Car
Rent (Limousine Express), and Busses Rent (Eagle High). Regular taxi contributed to
revenue by 84 percent. For comparing Express Group`s products, below data feature and
rate
Table 1. Comparison of Express Group Products
Regular
Express
Premium
Express (Tiara)
Limousine
Express
DDS machine
DDS machine
DDS machine
Capacity : 25 / 47
seats & 59 seats
Light blue
colored driver’s
uniform with
the Express
Group logo
Mobile Internet
Laptop and
Handphone
charger
Mobile Internet
AC
Laptop and
Handphone
charger
TV 1/2 units at
front and back
side
Private
entertainment
via LCD in all
units
Karaoke
Reclining seats
Features
Payment: Cash,
Micro payment
by BCA Flazz
Private
entertainment
via LCD in all
units
GPS Navigation
Onboard
GPS Navigation
Onboard
Payment: Cash,
VISA/MASTER, Payment: Cash,
Micro Payment
VISA/MASTER,
with Flazz BCA Micro Payment
with Flazz BCA
Available Cars :
Toyota Alphard,
Toyota Vellfire,
Toyota Camry,
Toyota Avanza,
Mercedes ML,
Mercedes Benz
E class, BMW
X5, BMW 5
series, Mercedez
Smart for Two,
Mini Cooper S
9
Eagle High
Cabriolet,
Luxury , Toyota
Hi-Ace
Service
Rates
Flag Fall: Rp
6.000,-
Next KM: Rp
3.000,Minimum
Charge: Rp
30,000,Cancellation:
Rp 12,500,Waiting fee: Rp
36,000,-
FLag Fall: Rp
10.000,Per KM: Rp
7.500,-
Prices are
various
Prices are various
Min payment for
order by phone:
Rp 60.000,Waiting fee per
hour: Rp
85.000,Cancellation fee:
Rp 25.000,Max passanger:
6 people
With the support of more than 15,000 drivers and more than 8,000 taxis at the end of
2000, Express group has already been providing regular, premium, value added
transportation business (VATB) with operational areas in greater Jakarta, Bandung,
Medan, Surabaya, Bali, and Lombok.
To describe the role of each product. Below is the percentage of each product in the
company's Revenue.
10
Vehicle
for Rent
3%
2011
Other
0042%
Vehicle
for Rent
Spare
2%
Parts
9%
2012
Taxi
Vehicles
97%
Other
1%
Taxi
Vehicles
88%
Figure 2. Percentege of Revenue by Business Line
Figures 2 Describing that Taxi is a main business of Express Group. Product that provide
biggest revenue for the company (97% in 2011, 88% in 2012)
In other side, Percentage of Taxi decrese 9 % from 97% to 88%. it's not because their
income decrease. but their got new revenue from sale of spare parts.
1.5 Express Group Finacial Overview
As described Previously, that Taxi business will be increase up to 54.54 %. it might can
be the reason why the Express Group get good profit in a few years.
From Financial Statement 2010-2012 (Attachment 1), indicating that Express group is
profitable company. Below Financial Overview Histrogram 2010-2012 :
11
Figure 3. Financial Overview Express Group 2010-2012
As shown above, for two consecutive years Express Group has assets rise, 65,9 % in 2011
and 56,4 % in 2012. But liabilities increase greater than total assets, 65,5 % in 2011 and
72,27 % in 2012. So that equity down to 38,37 %, from 68,52 % in 2011 to 30,16 % in
2012.
1.6 Company Challenges
Transportation business is always growing. Competitors are growing too. It all makes
Express Group understands the importance of the efficiency for growing a business. it
becomes challenges for the Express Group to compete in the future, including :
1. One of them is to integrate all the pool in one system. It`s can be way to fight
among competitors.
12
2. Express Group are concentrated in Jakarta. but elsewhere the business potential
for transportation aspect, especially taxis. It needs to be more widely spread
business throughout Indonesia.
1.7 Business Pain
Along with the development of the company. There are also things that become a
problem when the systems must be changed that do not coincide with larger businesses.
System used in each pool is a desktop-base. Each pool is not integrated or not real-time.
within the time specified, the data in each pool will be incorporated manually.
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CHAPTER II
SIMTAX, DRO, and CRM
2.1
Existing System of Express Group
2.1.1 Application Farm of Express Group
Application farm is correlation mapping from one system to other. It’s explain how
the system is working. Below figures that explain how expresss’s system is working :
SIMTAX`S POOLS
War Room
Reguler
PABX
Call Center
DRO
War Room
Premium
Bismart Premium
Bismart Reguler
SIMTAX
(CONSOLIDATION)
Enigma Reguler
Enigma Premium
ICE
Figure 4. Express Group Application Farm
As figures 4, When costumer reserve a taxi, PABX will dividing it by two way. First,
by Enigma Reguler for Regular Express, then, Enigma premium for Premium
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Express. Between Enigma Reguler and Enigma Premium connected ICE –
middleware that they named by themself.
2.1.2 Express IT Strategic Design
Continued from the previous section. Systems is will not working without people –
who access and controlling it. They’re called ‘brainware’. Four brainware who play
an important role in their business processes are :
1. Suppliers, are company/people who supplying materials/ item for supporting
business process.
2. Costumers, are company/peoplo who ordered their service.
3. Partners, are third party workers, in this case are drivers, who paid by
commision.
4. Investors, are person who allocates capital with the expectation of a financial
return
5. Employess, are peoplo who working in Express Group.
they all can access the system in accordance with a predetermined channel. As in the
following figure.
15
Figure 5. Express IT Strategic Design
Picture above explaining how each brainware can access appropiate information
easily. It’s a reason why Express Group need to improve their system.
2.2 SIMTAX, DRO, and CRM
As figures 5, blue box indicating that modules will be handled by Jatis Solutions.
There is CRM, DRO, and Simtax modules. So in this section, focused by it’s modul.
Figures below, figure 6, how jatis recomendation for IT strategic design to switch
from desktop-base to web-base (Simtax Module 2.0).
16
Figure 6. Jatis Recomendation for Express IT Strategic Design
(Costumers and Drivers)
2.2.1 Simtax
As figure 6, Simtax, Sistem Informasi Manajemen Taksi or Taxi Management
Information System, is modul that support in operational process. The functions of
this module are includ in below table.
Table 2. Function and Feature Simtax Module
Form
Integration
Driver Management
Vehicle Management
CRM
Operation Management
DRO
Inventory Management
Simtax for Pool and central office
Non-Inventory Management
17
Simtax is bigger modul than DRO and CRM. As Table 2, below details of simtax
features :
1. Driver Management

Recommendation List Template Types

Master Driver

Letters of Recommendation driver

Identity Card Partners (KIM)

Making PKO

Verification PKO

Correction PKO

Making P3T

Driver Mutations

Change Type of driver

Blacklist driver

Award and Abuse

Training Schedule

List of Training

Attendance

Upload SIM & ID card
2. Vehicle Management
18

Mutation Unit

Installation DDS

Master Vehicles Checklist

Standardization Vehicles

Master Licensing Components

Data Vehicles Permitting

Vehicle License Fund Filing

Submission of Close Fund Operations
3. Operation Management

Schedule Daily Operations

Correction driver in SPJ

Deposit

Supplement Vehicle Components

Deposit Fee Decision

Filing Stop Operation

Release of Vehicle Ownership
4. Inventory Management
19

Master Data Items

Setup Group Rates

Master Data Package

Setup Supplier

Setup Warehouse

Inventory correction

Check Stock and Price

Request for Purchase

Cancellation Request for Purchase

Booking Goods

Goods Order Cancellation

Receipt Of Goods Supplier

Return of Goods Receipt of Ssupplier

Spending Goods Warehouse

Expenditures Returns Warehouse

Payment

Invoice
5. Non Inventory Management

Master Data Non Inventory

Non Inventory Data Pool

Request / Purchase of Goods and Services

Booking of Goods / Services

Receipt of Goods / Services

Return Receipt

Invoicing and Payment
2.2.2 DRO
DRO, modul for supporting drivers, has the function as in the following above.
1. Driver Complain
2. Driver Database
3. Driver Database Verification
4. SLA for Alert (driver performance)
5. Reporting
2.2.3 CRM
CRM, modul for supporting costumers, before only available for single products,
Regular Taxi, but now can de accesed for multi products, such as following above :
Table 3. Function and Feature CRM Module
Limousine
Tiara Eagle
Regular
1. Booking
1. Call Indbound
1. Regular bookings
2. Master Data Partner
2. Booking
2. Customer Care
3. Setup rate USD
3. Customer Care
3. Lost & Found
4. Rental vehicle data
4. Lost and Found
4.Confirmation
5. Setup a data vendor
5. Customer Master
advances
Data
6. Matas
20
CHAPTER 3
PROJECT FOCUS
3.1 Project Information
To improve their performance, as already mentioned in the previous chapter. Jatis
have taken part in this project. Here's information of the project :
Project Name
: Simtax, DRO, & CRM Reengineering
Project Client
: PT. Express Trasindo Utama, Tbk
Project Manager
: Rizki Nur Annisa
Project Man Days
: 161 mandays
Project Kick-Off
: March 11th, 2013
Project Location
: Express Group
S.Wiryopranoto No.1, Sawah Besar
Jakarta Barat.
3.2 Project Objective
There are four things that the objective in this project, including:
1. SIMTAX Reengineering
2. DRO Reengineering
3. CRM Reengineering
4. Business Control in Developed System
3.3 Project Scope
Scope of works in this project are :
1. Design SIMTAX 3.0 to accommodate regular and non-regular taxies.
2. Develop SIMTAX 3.0 to operate Regular and non-regular taxies.
3. Add business control function to SIMTAX 3.0
4. Re-engineering ICE middleware to new version
21
5. Add function for reservation to ICE
6. Re-engineering of CRM Module.
7. Re-engineering of DRO Module.
3.4 Project Orgnization
After the project is running, about nine months, there has been a change many times
of this organizational structure. the reason is the limited human resources. Especially
in Jatis Solutions.
Below project organiztion structure before revised (kick-off phase).
Steering Committee
- David Santoso [Express]
- Hardy Houston [Express]
- Jusuf Sjariffudin [Jatis]
- Indra Chrismasa [Jatis]
Quality Assurance
- Bayu Anggara [Express]
- Vincent [Express]
- Jefrinaldi [Jatis]
Project Manegement
- Irfan Hasman [Express]
- Rizki Nur Annisa [Jatis]
Functional Team
- Merry Anggraini [Express]
- Yenny G [Express]
- Dwi Alfrianto [Express]
- David Ydhistira [Express]
- Ahmad Mutaqin [Express]
- Budi ABC [Express]
- Dimas R [Express]
- Arya Tri Prabowo [Jatis]
- Melly Wihera Y[Jatis]
- TBD 1 [Jatis]
Figure 7. Structure Organization of Project
22
Technical Team
- Julius [Express]
- Hery Sanjaya [Jatis]
3.5 Roles and Responsibilities
As shown figure 6, stucture organization combined from Jatis Solutions and Express
Group. Each of role has responsibilities. Described on table below.
Table 4. Roles and Responsibilities
No
Roles
Responsibilities
1
Steering Committee
o
Provide strategic direction for the project
(Jatis&Express)
o
Decide
and/or
approve
Business
Process
Adjustment (if needed)
o
Designate ownerships, empower the owners to
take decisions, allow for changes
o
Provide timely decisions and resolution on policy
and scope issues
o
Handle escalations and critical organisation issues
o
Review project progress
o
Ensure
people
perform
their
roles
and
responsibilities
2
Project Manager
o
Ensure the project is on track / on time
o
Monitor project progress within project team &
(Jatis)
develop report
o
Ensure project deliverables are aligned with
project methodology
o
Control project scope and approve changes
o
Issue Management
o
Ensure correct resources available and operating
effectively within each project team
o
Ensure timely implementation of all phases of the
system
3
Functional Team
(Jatis)
23
o
Responsible
for
configuration
(source & version control)
management
o
Identify
and
define
business
requirements
including process, reporting, interface and data
conversion
o
Develop processes and blueprints
o
Plan and execute testing of modules
o
Create User Manual and conduct training to end
users
4
Technical Team
o
(Jatis)
Responsible
for
configuration
management
(source & version control)
o
Undertake of developing the technical design,
data conversion and new reporting requirements
based on the EXPRESS’s requirement stated in
proposal
5
Quality Assurance
o
(Jatis)
Provide solutions for Conceptual Design / Target
Process Model
o
Provide assistance in Technology Assessment
o
Ensure adequate and effective Quality Plan
o
Ensure that quality of project plan and
documentation is in place and executed properly
o
Provide solution & assistance in Customization
Programs
6
Project Manager
o
Deliver Cut Over Strategy and Plan document
o
Liaise with the JATIS Project manager in the
(Express)
running of the entire project
o
Control and manage project activities under
EXPRESS responsibility within the scope of the
project
o
Report to Steering Committee/Project Director
for project status
o
Manage expectation from EXPRESS Key
Users/Functional/Technical Owner
7
24
Key User
o
Attending business model workshops, as-is
(Express)
mapping, consultant interactions, process reengineering workshops
o
Future process modeling discussions, solution
discussions and solution agreement with
consultants
o
CRP/Prototyping attendance, gaps highlighting to
consultants, custom solution inputs and
acceptance, supporting data conversion, data
ownership for respective business functions
o
UAT attendance, drive UAT pro-actively,
production cut-over strategy agreement, final golive execution
o
Take ownership of the data conversion, cleansing
and mapping process flow decisions
o
Fully understand the Application’s functionality
from a day-to-day business operations perspective
o
Fully involved in the future process modeling
with regards to each module area
o
Responsible in creating Standard Operating
Procedure that impacts the Solution Design
8
Technical Team
o
Technical review.
9
Quality Assurance
o
Ensure adequate of Quality Plan
o
Assess effectiveness of Quality Plan
o
Ensure that quality of project plan and
documentation is in place and executed properly
3.6 Project Time Plan
Project time plan made for estimate each phase start and finish. It`can helped Jatis
Solutions and Express to what they need and what should do for finish their tasks
before deadline.
25
Table 5, is data project time line before revised. Actually in this project, has made
several time line changes.
Table 5. Project Time Plan
26
Task Name
Ekspress SIMTAX, DRO, CRM
User Requirement
SIMTAX
DRO
CRM
Data Migration
Design
SIMTAX
DRO
CRM
Data Migration
Development
Data Migration
SIMTAX
DRO
CRM
SIT
Data Migration
SIMTAX
DRO
CRM
UAT
Data Migration
SIMTAX
DRO
CRM
Training
SIMTAX
DRO + CRM
Go Live
SIMTAX
DRO + CRM
Duration
161,5 days
10 days
5 days
5 days
5 days
5 days
32,5 days
17 days
20 days
20 days
5 days
69,5 days
5 days
50 days
32 days
32 days
29 days
2 days
21 days
15 days
15 days
34 days
2 days
26 days
9 days
10 days
13 days
5 days
5 days
11 days
5 days
3 days
Start
25/03/2013
25/03/2013
25/03/2013
29/03/2013
01/04/2013
25/03/2013
26/03/2013
26/03/2013
04/04/2013
12/04/2013
01/04/2013
08/04/2013
08/04/2013
12/04/2013
27/05/2013
29/05/2013
12/07/2013
12/07/2013
16/07/2013
16/07/2013
01/08/2013
18/07/2013
23/07/2013
18/07/2013
19/08/2013
21/08/2013
23/08/2013
23/08/2013
04/09/2013
30/08/2013
30/08/2013
11/09/2013
Finish
05/11/2013
05/04/2013
29/03/2013
05/04/2013
05/04/2013
29/03/2013
09/05/2013
18/04/2013
02/05/2013
09/05/2013
05/04/2013
12/07/2013
12/04/2013
20/06/2013
10/07/2013
12/07/2013
22/08/2013
16/07/2013
14/08/2013
06/08/2013
22/08/2013
04/09/2013
25/07/2013
23/08/2013
30/08/2013
04/09/2013
11/09/2013
30/08/2013
11/09/2013
16/09/2013
06/09/2013
16/09/2013
Warranty
36 days
16/09/2013
05/11/2013
3.7 Project Deliverables
Each of phase has deliverbles and activities for specific people. is to determine exactly
what they need to do on each phase, as in table below.
Table 6. Project Deliverables
Phase
User
Activities
Gather business requirements
Deliverbles
Business requirements
PIC
Express
documentation
Requirement
Provide data, information
Express
busines process knowledge
Analyze user requirements
Requirement analysis
Jatis
document
Sign off user requirements
U-req sign off
Jatis
documents
Express
Prototype sign off
Jatis
Prototype
Prototype Presentation
Design
Design system functionality
Jatis
Development
Develop All module & unit
Jatis
testing
Test
Internal test
Internal test sign off
Express
document
Create UAT test script
UAT script
Express
User testing & bug fixing
UAT sign off document
Jatis &
Express
Production
Production preparation & go
Go live sign off
live
Warranty
Warranty
Project Closure
Project sign off
Jatis &
Express
27
3.8 Project Methodology
Methodology that is used in this project is custom package Implementation methodology.
Figure below, explain methodology of this project.
Figure 8. Project Methodology of Express Group
28
CHAPTER 4
Project Analysis
4.1 Project Analysis
4.1.1 Time Management
When team project make a plan, specially time plan. Team Project has
consider all aspect for reach all tasks on time. So that, tima plan is realistic
time that team project can reach after considering all negative impact that
interfere.
Table 7, below, comparison among first time plan, last revised tima plan,
anda actual time plan.
Table 7. Comparison Time Schedule
Table above explaining project delay up to 5 month, following are the details:
29
1. Go Live
Go Live was changed up to two times – from my observations. On first
time plan, project would ‘go live’ in 6 month. But delayed 83.3% from
the planned time. The project is still running. So that, the ‘go live’ can
on time or delay.
2. UAT
On first time plan, UAT works in all weesks on July 2013 or 5 month
after project launch. Time plan revised, UAT works in middle of
November until end of December. But project started delayed a week in
still running 10% in December.
3. SIT
On first time plan, SIT started Juny 2013 or 3 month after project launch.
Revised time plan, longer two month than first time plan, is on
September 2013. Actually, Project delayed two weeks than revised time
plan and still working about 70% in December.
4. Development
On first time plan, development starting 45 days after project launch for
8 weeks. Revised time plan, longer 3 weeks than first time plan, is finish
on November 2013. Project started as planned. But not yet completed as
the target. Project delayed one week with a progress of 90%.
5. Design
On first time plan, design working two weeks after project launch.
Revised time plan, longer 2 month than first tima plan, is started in Juni
2013. Actually, project started delay around a weeks but finish on time.
6. User Requirements
User requirements, is a first phase after preparation, is longer 4 weeks
than first plant. Actually, User Requirements started delay a weeks than
revised time plan but finish on time.
30
For that details above, Actual time is following revised time plan. Several
phases according to revised time plan, the other are delay. as in the table
below.
Table 8. Revised Time Plan vs Actual
Phase
Start
Finish
Preparation
Delay
Delay
User Requirements
Delay
On Time
Design
Delay
On Time
On Time
Delay
SIT
Delay
Delay
UAT
Delay
Delay
Development
From Table 8 above, it can count that :
1. 83.3 % project begining with delay and 16.67 % is on time.
2. 66.67 % project finishing with delay and 33.34 % is on time.
So that, from data above, can be concluded that the most of phase was
delayed.
4.1.2 Human Resource Management
People is one element in system information. There are very important because
for controlling and driving all system information.
Managing people is one element in project management. Changes in the
organizational structure of the project may affect the focus of the project.
31
Project Team
When Project
Started
Last Project
Team
Steering Comitee :
Steering Comitee :
- Jusuf Sjariffudin
- Jusuf Sjariffudin
- Indra Chrismasa
- Indra Chrismasa
QA
- Jefrinaldi
QA
- Jefrinaldi
PM
- Rizki Nur Annisa
PM
Functional Team
- Rizki Nur Annisa
- Latifah
- Harits Rozan
- Angelia
Functional Team
- Melly Wihera Y
- Arya Tri Prabowo
Technical Team
- Jeffri Januar
- Beta Yoga
- Vega Prima
Technical Team
- Hery Sanjaya
- Angga Kusumandaru
- Andre Luckyanto
Figure 9. Comparison Project Team When Project Started and Last Team.
From figure 7, indacating member team in structure organziation was changed.
100 % member team (functional and technical) are different – project start to
right now.
Changes in team, speciall people, there is a transfer of knowledge. it takes time
and may disrupt the concentration of the team.
32
4.1.3 Implementation of Prallalel Track
Each kind of project– costum, package, and rapid– Jatis has standards that
must be followed. This standards parallel track. Thus, this project was
supposed to follow the parallel track. As a table below.
Table 9. Comparation Actual and Pralallel Track
Phase
Initiating
Planning
Executing
Closing
Methodology Implemented
Project Setup
User Requirement
Prototype
Design
Development & SIT
UAT
Go Live
Support
Parallel Track
Initiating
Planning
User Requirement
Prototype
Design
Development
Testing
Production
Support
Iniating is first phase in the most of project, it`s important but still working
without it. This project running on track. Work in accordance with the
supposed. But forgetting one phase, iniating.
4.2 Project Issues
Some thing lacking, as in the previous subsection. is derived from several things, not just
from the jatis. Some issuess, the results of observations during the project are :
1. Client – in this case is Express Group – too late for response their
requirements. Giving impact to next phase.
2. While UAT, client requesting too much changing unimportant things. Such us
design, font, color, setting layout.
3. UAT deadline is over, but system still has bugs.
4. Resources are unstable.
33
Chapter 5
Conclusion and Suggestion
5.1 Conclusion
Express Group greater. and the need to improve the system to follow these
changes. Jatis Solution recomendation to change or update some moduls and
functions. There are CRM, DRO, and Simtax.
CRM is module that regulate relations and consumer. DRO is module that
regulate drivers (partners). And Simtax is module that regulate operations and
supports.
The project is runing from March but delayed until January. there are some
issues that are the focus : Time Management, Resource Management, Client Too
late for response, client too much request unimportant things, modul that can`t
works, and still has bugs.
4.2 Suggestion
To improve performance in the future, Jatis need to do several things, including:
1. Jatis need to adding rules : who start the project, they need to finish it.
It`s important too sending knowledge when resource out from team.
There are still need responsibility to finding people, transfer the
knowledge, and they can replace.
2. Time Planning is a commitment. Jatis need to adding resource when the
project delay.
3. Jatis need to archiving all project records better.
34
Attachment
Attachment 1. Financial Overview of Express Group
35
Source
Wikipedia. Indonesia. [Online]. http://en.wikipedia.org/wiki/Indonesia. [29 November 2013].
Wikipedia. Angkutan Kota. http://id.wikipedia.org/wiki/Angkutan_kota. [29 November 2013]
Purwanto, Didik. ( 2013, 16 May). Bisnis Transportasi Indonesia Tidak Terurus. [online].
http://
bisniskeuangan.kompas.com read/ 2013/ 05/ 16/ 16264518 / Transportasi.Umum.Indonesia.
Tidak.Terurus. [29 November 2013].
ID/H-12. (2013, 12 June). Potensi Pendapatan Industri Jasa Taksi Rp 11 Triliun. [online].
www.suarapembaruan.com/
ekonomidanbisnis/
potensi-pendapatan-industri-jasa-taksi-rp-11-
triliun/ 36921 . [ 29 November 2013].
Meryana, Ester. (2013, 4 November). Taksi Reguler Dominasi Sumber Pendapatan Express
Transindo. [online]. http://swa.co.id/corporate/financial-report/taksi-reguler-dominasi-sumberpendapatan-express-transindo. [ 29 November 2013].
Express Group. (2012). Annual Report Express Group 2012. [online]. http:// www.expressgroup.co.id
/expressweb /upload/ files/ AR%20Express%202012.pdf. [29 November 2013].
36

A Project Exposure Report

Transcription

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