Renewed Emphasis on MERIT Behaviors

January 22, 2010
In This Issue:
ACA Affiliation Official 2
Getting to Know Carl Rider 3
Women and Heart Quiz 4
Spirit of Martin Award 5
MERIT in Motion 6
Blood Donors Needed! 8
Power Outage: Keep or Toss? 9
Ask Dr. Sig 10
Kaleidoscope 12
Volume 15 #2
Renewed Emphasis on MERIT Behaviors
Enhancing the patient experience
We are all aware of the rich history of
the Sisters of Mercy and St. Joseph’s hospital. We also need to remember the
Ladies of the Flower Mission, whose
tenacity, perseverance and personal commitment created a place where people
would receive compassionate care and
kindness even in their sickness.
in our history. In these modern times, it is
all too easy to be distracted from the
awareness that we are here to care for
people. Pure and simple, our ultimate
objective is to care for people who are
sick and who need medical attention.
With the feedback gathered from
these meetings, a subcommittee of the
Service Excellence Committee, chaired by
Jill Jones, RN, compiled and presented
the ideas to the Service Excellence
Counsel. The MERIT Behaviors were
then presented to our leadership who
accepted them and recommended that
they be shared with the medical staff and
the board and that anyone representing
the hospital be expected to live by the
same behaviors.
As we begin a more in depth focus on
improving our patients’ experience we
want to honor our heritage by keeping
our MERIT values of Mercy, Excellence,
Respect, Integrity, and Trust/Teamwork,
and the compassionate care demonstrated
One of the goals charged to Mission’s
new Service Excellence Council was to
help create an interpersonal work environment which was good for patients as
well as staff. A team was appointed to
look at making our behavioral expectations clearer and simpler. In focus groups
made up of staff members chosen at random, we asked the simple question:
“What behaviors would you want to see at
Mission Hospital that would make you
feel safe to leave your loved one, and that
would make you proud to be an employee
at Mission Hospital?” In these meetings,
many employees requested that the
behaviors being discussed be tied back to
the MERIT values as a focal point.
“As a member of Mission Hospital, I promise to
perform my job in compliance with Mission
Hospital’s Behavioral Expectations. I will
demonstrate:
and board members are partners in accomplishing our Mission and are committed to uphold
the MERIT values while representing Mission
Hospital.
• Promptly recognize waiting patients and
visitors with a warm and friendly smile.
• Take time to stop and listen to my
patients, visitors and fellow staff.
Mercy by offering caring, compassionate, and
responsive service.
Excellence by meeting or exceeding the
patient/customer needs and expectations.
Respect by valuing the innate dignity of all
persons.
Integrity by being consistently open,
honest, and ethical.
Trust/Teamwork by meeting the expectations
I have agreed to meet.
Employees at all levels, volunteers, physicians
Listed below are examples of the expected
behaviors that demonstrate our MERIT values.
Excellence: We strive to meet or exceed
patient/customer needs and expectations.
I will:
• Wear my ID badge so it can be read.
• Anticipate patient’s, visitor’s and fellow
staff ’s need. Ask “is there anything
else I can do for you?” before I leave or end a
meeting.
• Never say “that’s not my job.”
If I can’t do it, I’ll find someone who can.
These ladies were determined that
the sick of Asheville would have a place of
rest and the best medical care available.
This was the beginning of Mission
Hospital which later combined with St.
Joseph’s. Together, this heritage guides
and inspires us as we continue our work at
Mission.
Mercy: We offer caring, compassionate, and
responsive service.
I will:
• Be kind to everyone I meet: make eye
contact and greet them.
• Help visitors who appear lost to find
their way.
Below we present the behaviors to
you for your awareness. In the near
future, all employees of Mission Hospital
will be expected to sign a statement that
they have received a copy of these behaviors and that they realize they will be held
accountable to live by these behaviors
while representing Mission Hospital.
– George Karl
Director, Service Excellence
Continued on page 7
January 1 Marks Asheville Cardiology and
Mission Hospital Affiliation
Practice joins Mission Medical Associates
integrated system that improves patient
look forward to supporting their work in
officially joined Mission Hospital and
outcomes. Our partnership will allow us
providing superlative medical care to the
Mission Medical Associates Inc. The let-
to expand upon these successes.”
region.”
Asheville Cardiology Associates has
ter of intent had been signed and
announced in early October, and the affil-
“This is a win-win collaboration,” said
Leaders of both groups noted that the
iation became effective January 1, 2010.
Carleton Rider, interim president and
affiliation reflects a growing national
Through the agreement, the 33-physician
CEO of Mission Health System. “We all
trend in healthcare and offers potential
Asheville Cardiology group becomes part
share the common goal of continuing
benefits in quality and efficiency.
of Mission Medical Associates.
focus on the patient. The physicians of
Asheville Cardiology Associates have
Asheville Cardiology Associates will
worked tirelessly at Mission and within
continue to provide general and sub-spe-
Associates has
their practice to achieve superlative clini-
cialty cardiology services at its current
been dedicated
cal quality for the patients we serve. This
office building at 5 Vanderbilt Park Drive,
to providing
alliance will enable us to work even more
Asheville, and through its current offices
compassionate
closely together to achieve that goal.”
in Hendersonville, Sylva, Franklin and
“Since 1971, Asheville Cardiology
Brevard. It will also continue to provide
and cost-effec“Asheville Cardiology Associates is
tive cardiovas-
clinics in Rutherfordton, Highlands,
cular evaluation
recognized
Spruce Pine, Marion, Bryson City,
to the people of
nationally as a
Murphy and Columbus.
Western North
practice that
Carolina,” said
Wade
Mission Medical Associates is a physi-
has historically
Robert Wade, MD, FACC,
championed
cian-led subsidiary of Mission Health
president of Asheville
best practices
System, Inc. designed to provide manage-
Cardiology Associates, PA. “Our partner-
and evidence-
ment services for physicians and their
ship with Mission Hospital will allow us
based medi-
practices in Western North Carolina.
to advance the care of heart patients fur-
cine,” said Marc
ther. An integrated health care system will
B. Westle, D.O.,
For more information about Asheville
Westle
allow us to streamline care, reduce cost
FACP, presi-
and improve outcomes.
dent & CEO of Mission
Cardiology Associates, visit
www.avlcard.com.
Medical Associates. “Their founding
“Asheville Cardiology Associates has
physicians were committed to identifying
worked with Mission Hospital to develop
and following best practice in heart care
a number of programs that have improved
long before this concept was at work even
the outcomes for heart patients. Our
at university medical centers. We take
acute myocardial infarction (heart attack)
pride that a practice of this caliber has
program is a great example of creating an
chosen to affiliate with Mission, and we
2010 Heart Education Days
February 5 - 11
Owen Heart Center, Second Floor
February 5 at 3 p.m. through February 11 at 3 p.m. Posters display; 1
- 3 contact hours available
February 8, Noon – Dr. Benjamin Trichon of Asheville Cardiology
Associates will speak on “Decompensation in the Chronic Heart
Failure Patient.” Lunch will be provided for session attendees at 11:30
in room E-211
February 9, 7:30 a.m. until 5 p.m. – CVICUs “Terrific Tuesday” with
mini-educational sessions and CVOR mock-up
2 • Scope • January 22, 2010
February 11, 8:30 - 3 p.m. – Exhibits by vendors in
E-211 and E-212
Daily Speakers:
February 9 – Dr. Mark A. Groh, Asheville Heart
February 10 – Dr. Matthew Smelley, Asheville Cardiology Associates
February 11 – Dr. Rhoda Brosnan, Asheville Cardiology Associates
Getting to Know You – A Conversation with
Interim CEO Carl Rider
Aiming to move Mission forward
Carleton Rider began his new role as
interim president and CEO of Mission
Health System on January 4. Scope sat
down with Carl (that’s what he asks all of
us to call him, by the way) to learn more
about him, his perspectives on healthcare
and his goals for Mission.
Q. What led you to accept this position at
Mission?
A. I was retired (after a 31-year career at
the Mayo Clinic), living in Ponte Vedra,
Florida, and had a part-time position with
a healthcare think tank at the University
of North Florida in Jacksonville. When I
was contacted about this position at
Mission, it came at a good time. My wife
and I had wanted to travel and we had
gone on two big trips – one all through
Southeast Asia and a second one throughout South America. So, with that travel
behind us, I had the time to consider
something new. And the more I learned
about Mission, the more I found it
intriguing.
Q. What intrigues you about Mission?
A. Mission’s role as the only major referral
center in western North Carolina makes
it very unique. Mission has the opportunity to focus on the health of an entire
regional population, and to play a major
role in improving the health status of that
population. The fact that Mission and the
Asheville community were singled out by
the Institute for Healthcare
Improvement as one of the top “high
quality/low cost” healthcare communities
in the nation is very exciting. We could
become a benchmark for the country in
understanding how to drive quality and
cost-efficiency.
Q. How has the Board defined your role –
what have they charged you to do during this
interim period while the search for a permanent leader is conducted?
A. The Board has made it very clear that
they don’t want someone to just keep the
chair warm. They want someone to keep
the trajectory going. There are a lot of
good things going on here, so I see my
seamless referral within the system that
returns that patient back to their local
providers.
The final category to focus on is the
visibility of Mission in the community.
We need to continually remind people
about the good things Mission is doing,
and what a huge economic engine
Mission represents for this community.
Q. How would you describe your leadership
style?
A. Collegial, consensus-building, open
door. I like to delegate, make a decision
and get on with it. And I don’t need to see
a lot of paper.
role as moving the organization forward,
doing what has to be done. I feel very
good about the leadership here. The management team is very experienced – they
haven’t missed a beat.
Q. What are your priorities?
A. In addition to moving forward on the
strategic plan, I would say my priorities
fall into four categories. One is physician
relations. My goal is to break down the
“we and they” dynamic so we are all working effectively together to focus on the
patient. That is really at the heart of my
philosophy and approach. The hospital is
not the center of the universe – the
patient is.
Another area of focus is on internal
communications and relationships. The
6,000 people who work at Mission are
extremely important. I intend to get out
there, be visible, and focus on addressing
areas for improvement noted in the
employee satisfaction survey.
The region is a third category. We
need to focus on building trust and relationships. Healthcare is generally better
the closer it is to home. So when a patient
in the region needs specialty care and is
referred to Mission, we need that to be a
Q. Tell us about your family.
A. My wife, Maureen, and I have been
married for 42 years. We have two grown
children – our son Sage and daughter
Elizabeth. We have four grandsons age 6
and under. We also have a Golden
Retriever named Maggie. Right now, I’m
renting an apartment in Asheville.
Maureen is back home in Ponte Vedra,
and I’m looking forward to her joining me
in February.
Q. What are some of your hobbies or interests?
A. Tennis is a big passion. Maureen and I
also enjoy spending time at a lake house
we have in Minnesota in the summer.
Q. Are there any special quotes or people who
have inspired you?
A. The person I most admire is Dr.
Donald Berwick (president and CEO of
the Institute for Healthcare
Improvement). The contributions he has
made to advance the quality of healthcare
are extraordinary. There is a quote that I
have heard him use – it’s actually a quote
from Dr. Robert Waller, a physician leader
at Mayo. The quote is: “All possibility
starts with civility.” I think that says it all.
– LuAnne Stewart
Scope • January 22, 2010 • 3
Women,Are You at Risk for Heart Disease?
Take this quiz to find out
Over 60% of women believe their biggest health threat is
breast cancer yet heart disease kills six times as many women as
breast cancer.
Some risk factors are different for women than for men, and
heart disease symptoms may be milder in women.
Heart attacks often strike without warning. If a woman does
not realize heart disease is a health threat, she may not make
heart healthy changes or respond to symptoms once they occur.
The way you live each day affects your heart. An unhealthy
lifestyle can lead to a heart attack or stroke, so making lifestyle
changes now could save your life. Take this simple quiz to find
out if you are at risk. Place a check mark in the box to the left of
each risk factor that applies to you, then count up your total
number of check marks (each check mark counts as one point).
• You can raise your HDL by taking in 2-3T of olive oil daily, quitting
smoking, getting regular aerobic exercise and maintaining a healthy weight.
You are 20 pounds or more overweight. (More than 1/3 of American
women are more than 20 pounds overweight.) Ask your healthcare professional if your Body Mass Index (BMI) places you at risk.
Having at least three of a cluster of symptoms that are listed below
places you at risk:
• High blood sugar >100 mg/dL after fasting
• High triglycerides - at least 150 mg/dL
• Low HDL (<50 mg/dL in women)
• Blood pressure of 130/85 or higher
• Waist >35 inches. (Waist measurement of 35 inches or more or
waist-to-hip ratio greater than 0.80 is a predictor of high triglycerides
and low HDL levels.)
Your father or brother under age 55 or your mother or sister under
Either natural or through surgery, early menopause – before the age of
age 65 has had a heart attack, stroke, angioplasty or bypass surgery.
40 – is associated with increased risk for cardiovascular disease.
You are over 55 years old. (After age 65, the death rate increases
When combined with regular exposure to cigarette smoke,
sharply for women.)
taking birth control pills greatly increases risk of heart attack and stroke,
Either you smoke or you are exposed to secondhand smoke every day.
Your blood pressure is over 135/85 mm Hg or you have been told that
you have high blood pressure.
Optimal blood pressure is 120/80 mm Hg. Drug therapy is indicated
especially after age 35.
You have a high demand/low control job with sustained high levels of
stress. Stress is a normal part of life. How you cope with stress can affect
your heart.
when blood pressure is >140/90 mm Hg, or an even lower blood pressure
Do you practice healthy eating? A healthy diet consists of eating fruits,
in the setting of chronic kidney disease or diabetes (> 130/90 mm Hg).
vegetables and whole-grain high-fiber foods (aim for five servings of vegeta-
After age 45, 60% of Caucasian women and 79% of African-American
bles and two servings of whole fruit daily);
women have high blood pressure.
You do not exercise for at least 30 minutes of moderate-intensity physical activity, like taking a brisk walk, on most days.
For weight control, women need to exercise with 60-90 minutes of a
• eating fish, especially oily fish*, at least twice a week;
• limiting saturated fat to < 10% of energy, and if possible
to <7%, cholesterol to <300 mg/dL;
• limiting alcohol intake to no more than 1 drink per day;
• limiting sodium intake to <2.3 g/d (approximately 1 tsp salt);
moderate-intensity activity most days. 70% of American women don’t exer-
• avoiding all trans-fatty acids (listed as “hydrogenated oil” in the
cise regularly.
ingredients section);
You have been told that you have diabetes or take medicine to help
control your blood sugar. After age 45, diabetes affects many more women
• Pregnant and lactating women should avoid eating fish potentially
high in methylmercury. Check EPA and USFDA websites for updates
and advisories.
than men. If diabetic, aim to achieve an HbA1c < 7%.
Your HDL (High Density Lipo-protein or “good” cholesterol) is less
than 50mg/dL. LDL Goals are dependent upon risk.
The following levels of lipids and lipoproteins in women should be
encouraged through lifestyle approaches: LDL-C<100mg/dL;
HDL-C>50mg/dL; triglycerides <150mg/dL; and non-HDL-C (total
cholesterol minus HDL cholesterol) <130 mg/dL.
• If a woman is at high risk or has hypercholesterolemia, intake of
saturated fat should be <7% and cholesterol intake <200 mg/d.
• For diabetic women, LDL<100.
• For vascular disease and very high risk women, LDL<70. HDL of
60 mg/dL is considered cardio-protective.
4 • Scope • January 22, 2010
How did you score? If you have two or more points, consult
with your healthcare practitioner and ask for a complete risk
assessment. Find out what you can do to reduce your risk of
heart disease.
– Source: Women’s Heart Foundation
Mission Recognizes the Spirit of Martin
Sallie McCall, RN, BSN, manager of Clinical Operations at
Mission Children’s Clinic, receives congratulations from
Mission Diversity Officer Michael Carter following the
annual Mission and MAHEC joint celebration.
Sallie McCall, RN, BSN, manager of
“I truly believe that Mission
Health Enhancement; Kathy Hefner,
Clinical Operations at Mission Children
Hospitals, as a leader in the community,
Heart Administration; Kim Gilliam,
Clinic, was named this year’s recipient of
has an important role – perhaps even an
Radiology; Marion Imes, Invasive
the Spirit of Martin Luther King Award at
obligation – in the promotion of diversity
Cardiology; Lawrence Robinson, Asheville
an annual celebration of the life of the
education, and I am proud to be a part of
Surgery Center; Carlton Battle,
civil rights leader held at MAHEC on
these efforts.”
Environmental Services; Makeca
Gilliland, 6N Adult Medicine; Veronica
January 14.
McCall added that great things relat-
Sartor, RN, L&D; Burdine Smith,
ed to diversity education are happening at
Endoscopy MEM; Andrea Beeks,
tate education and staff development for
Mission Children’s Specialists and she
Copestone Adolescent Unit; Michael
clinical staff. She says she promotes diver-
thanked the leadership there for their
Carter, Diversity Officer; Frank
sity education for her staff because she
support.
Castelblanco, RACE /Cardiac
One of her roles at Mission is to facili-
Emergencies; Cheryl Gibson, PEAR coor-
recognizes that this is simply the right
thing to do, not only for the good of the
“Just as my mother taught me, I have
dinator; Veronica Sanchez, Environmental
always voiced a belief to both of my chil-
Services; Leslie Council, Asheville
dren that race and differences should not
Cardiology; Velinda Fisher,
matter. My 20-year-old daughter, a stu-
Administration; Sandra Green, NICU,
very informative,” says Michael Carter,
dent at UNC, has always embraced people
(posthumously); Ralph Garcia, Interpreter
Mission’s Diversity Officer. “Sallie is a
for their differences and simply does not
Services; David Telford, PACU/Preop;
pioneer in this area as she has promoted
see color, nationality, sexual orientation,
Mary Harmon, Perianesthesia; Mildred
this on her own. We have covered topics
etc. She spent this past summer teaching
Carson, Legal Services; Angela Jones,
ranging from basic diversity self-aware-
in an orphanage in Uganda. She teaches
Corporate Safety; Tamara Petty, PASU;
ness to dealing with institutional racism,
me daily that diversity is not merely rec-
Maria Roloff, Human Resources; and
sexism and homophobia.”
ognizing the differences of others; it is
Tarik Glenn, Human Resources.
children, but for staff cohesiveness.
“Her classes are well attended and
applauding their unique qualities. I can be
“I was definitely surprised to be
no prouder of this success!”
ed to Marilyn Higgins of the MAHEC
selected,” said McCall. “The field of nominations was broad. Mission is a large
The award for MAHEC was present-
Other nominees for this year’s award
Dental Health Center.
This year’s master of ceremonies was
organization where everyone does not
from Mission were: Lynn Scarbrough,
always hear about all the exciting under-
FNP, Community Health Enhancement,
Michael J.S. Carter, Mission’s Diversity
takings occurring throughout the institu-
Emma Clinic; Clair Scobie, 8N Neuro,
Officer, and the Spirit of MLK choir was
tion, so I had no idea of the caliber of
Diabetes, Adult Medicine; Gail Gordon,
led by Fernando G. Little of Mission
work that had been nominated.
Pediatrics; Linda Hemstreet, Community
Human Resources.
Scope • January 22, 2010 • 5
MERIT in Motion!
Silver MERIT in Motion Awards
delivering lab specimens and blood. A
ative pressure room needed for isolation.
Chris Moser – Rehab Tech
child at Mission Children’s Center was in
Jonathan went above and beyond to help
need of a blood transfusion late in the
staff on another unit and to accommodate
patient who was about to be discharged.
afternoon. Angie delivered the lab speci-
the needs of a patient.”
Realizing the man did not have adequate
men to the blood bank, took the initiative
clothing, Chris provided shoes, a heavy
to see if the blood was ready, and made
Joyce Moretz Young, RN, GRN –
coat, pants, and a sweatshirt. The nomina-
sure the blood arrived in time at
Community Health
tion says: “It wasn’t just the gifts, it was
Vanderbilt Park for the child’s treatment.
the manner in which they were given,
Her timely action meant the child could
for adult cancer patients. Joyce has served
making the patient feel comfortable
receive the treatment that day, and did
as “camp nurse” for the past 10 years. Last
receiving the clothing.”
not need to be hospitalized.
fall (October 2009) she quickly recog-
Chris was caring for a homeless
Camp Bluebird is a twice-yearly camp
nized a serious medical problem in one of
Martha Hill, RN – Maternal Fetal
Medicine Unit
Christy Brookshire – Chaplain
Christy works as a night and weekend
the campers. It was late at night, and
Joyce accompanied the camper for emer-
chaplain. Recently she was on duty in the
gency care. Her nomination states: “We
her unit. Recently a patient arrived at the
Emergency Department when a staff per-
are very fortunate to have such a dedicat-
hospital; she spoke very little English, and
son was brought in by EMS. The patient
ed, caring camp nurse.”
was confused about where she was to go.
was critically ill. The family, as well as the
The patient and her friend had been
patient’s supervisor was present. Christy
Michael Rayl, Dosimetrist – Radiation
searching for the right place for half an
cared for the family in a “kind and profes-
Therapy
hour. Martha escorted the patient to the
sional way.” She escorted family to visit
appropriate location, and cared for her
the patient, and provided assistance
treatment for cancer patients. When one
when she experienced discomfort. Not
throughout the night. Her nomination
of the two machines recently broke down,
only does Martha provide a caring, capa-
states: “Her compassion and caring were
Michael took on the task of arranging for
ble presence to every patient she encoun-
so evident in all our dealing with her
all patients to be treated with the one
ters, she is part of a task force working to
through that terrible experience.”
working machine. His nomination noted:
Martha is the nursing supervisor on
Michael’s job is to plan radiation
“This is a whole lot of work for one per-
provide better care for patients who have
been through the trauma of a fetal
Diana Wortham, RN – Oncology
son to do.” Michael’s commitment to car-
demise. Martha cares “ in the moment” as
Service Line
ing for patients who needed radiation
well as working to develop better ways to
Diana recently handled a recall of a
treatments meant that patient care was
care for our patients. Her nomination
particular type of PCU device. Each
not compromised even while the machine
states: “She is MERIT in Motion!”
pump had to be taken from the patient’s
was broken.
room so the service team could perform
Missy Shealy, RN – 6 Pulmonary Adult
the recall task. She was charged with
Medicine
locating every pump in the system, mak-
Suzy Rogers, RN – Vascular OR
Suzy was caring for a staff member’s
ing sure it was reprogrammed, and
family who was scheduled for surgery in
charged, Missy encountered the challenge
returned to use. Diana spent several hours
the Vascular OR. The patient and family
of providing oxygen and a concentrator
each day on this project, and completed
were very anxious. Suzy was able to be in
for the patient. As the patient was from
the work two days ahead of schedule. Her
the OR with that particular patient, and
out of state and her daughter was coming
director stated: “Diana is a whiz at project
her presence was calming to both patient
to pick her up, they needed to stay in a
management. She deserves major recogni-
and family. Her nomination says: “Suzy
hotel overnight. Missy’s husband was able
tion for this outstanding effort.”
was full of MERCY, demonstrated
In caring for a patient about to be dis-
EXCELLENCE, RESPECT, INTEGRI-
to come and assist with transporting the
concentrator to the hotel so the patient
Jonathan Brandon, RN – Nursing
TY and our family was full of TRUST in
would have oxygen available before
Supervisor, Pulmonary Medicine
our Mission Vascular Surgery Team. Suzy
returning to her home the next day. “She
The Neuroscience staff had not been
made me proud to be a part of the
Mission team.”
did more than what is expected to help
fitted or trained for hoods and masks
this patient have a safe and easy transition
needed to care for a new patient. PMSD
out of the hospital.”
was called for assistance and Jonathan
Tiara Mills, Registration Bed Control,
came to the rescue. “Not only did he help
Business Services
A patient who arrived for direct
Bronze MERIT in Motion Awards
us out with the equipment, he suggested
Angie Boydston – Lab Courier
we move the patient to his unit so the
admission was very ill. After the registra-
patient could have the proper type of neg-
tion process, the clerk needed to care for
Angie’s job involves picking up and
6 • Scope • January 22, 2010
another patient, however she was concerned about the safety and well-being of
her first patient. Tiara was in the same
office. Even though it was time for her to
leave, she gladly cared for the patient who
was so fragile. Her nomination states: “No
matter how busy and tired she might get,
she greets all patients with a warm smile
and ‘hello.’ It is a great pleasure to work
with Tiara. She exhibits the full standard
of MERIT.
Department MERIT In Motion
Awards
Donna Shivers
Adult Medicine
Jan Oakes
Neurosciences
Jason Honeycutt
Telecommunications
Jonathan (Jon) Lowrence
MSICU
(CNTH)
Kim Maltry
Registration Bed Control
Kristy Stewart
4 South Orthopedics
Patricia A Beachboard 8 Neuro, Diabetes,
Adult Medicine
Sandra L Moss
Rehab Outpatient
Teresa Stockton
Critical Care
Service
MERIT in Motion Awards
Alyson Totten
Rehab Inpatient
Becky Goodlake
Food & Nutrition
Belinda Finley
Central Transport
Chad Romano
Rehab Inpatient
Christie Guthrie
CICU
Elizabeth Hill
6 PulmonaryAdult Medicine
Haley Ramsey
Mother/Baby
Joshua Gleeson
Rehab Inpatient
Marisa Gamble
4 South Orthopedics
Patrick Sharp
Neurosciences
Peggy White
Rehab Inpatient
Stuart L Scott
Teresa Johns
Vanessa Funderburk
Critical Care Service
Social Work
Rehab Inpatient
MERIT continued from page one
• Keep my personal appearance neat and
clean to show pride in Mission Hospital.
• Follow my department specific
dress code.
• Show proper phone and email
manners.
– Never take personal phone calls or text
messages in front of patients.
– Answer the telephone promptly, identify
myself, my department and ask, “How may I
help you?”
– Return phone calls and emails promptly
and at least within 24 hours.
– Change my voice message and email to
announce my absence.
• Identify and respect cultural differences
and persons with special needs. Make sure special needs are dealt with by the appropriate
departments (Interpreter Services, Senior
Services, and Pastoral Care).
• Promptly answer call lights or other calls
for help. If I cannot offer help, I will find
someone who can.
• Take my concerns to my manager and
other proper sources.
• Pick up trash when I see it.
• Present a positive image at all times to
help patients feel they are in a safe caring environment.
Respect: We value the innate dignity of all
persons.
I will:
• Respect patient’s, visitor’s and staff ’s
time.
– Patients are not an interruption to my
work; they are my reason for being here.
– If someone must wait, I will apologize,
explain why there is a delay, and keep them
informed.
• Treat others the same way I want to be
treated.
• Return equipment and supplies to their
proper place so other employees can find them.
• Respect others values, cultures, beliefs,
and age.
• Keep political and religious beliefs to
myself when at work.
• Speak positively of Mission Hospital,
other departments and staff in front of patients
and visitors.
• Park in my assigned area so our patients
and visitors can find parking.
• Face patients in wheelchairs on the elevator toward the door.
• Always knock before entering a patient’s
room or treatment area.
• Tell patients what I am going to do and
why I am doing it before I do it.
• Never use aggressive or threatening body
language with others.
Integrity: We are consistently open, honest,
and ethical.
I will:
• Not access patient’s information that I do
not need to do my job. Curiosity and good
intentions are not an excuse to break confidence.
• Not discuss information about patients
and their care in public areas such as elevators,
lobbies, cafeterias or waiting areas.
• Be honest.
• Do the right thing for patients,
visitors and staff.
• Maintain a safe environment for all. If I
see a safety hazard, I will correct it or call
someone who can.
• Follow the Corporate Compliance Code
of Conduct.
• Help to resolve patient concerns quickly
and never walk away from a patient concern
or complaint.
– Own any concern or complaint I uncover until I resolve the situation or until I’ve
found someone who can.
Trust / Teamwork: We meet the expectations
we have agreed to meet.
I will:
• Communicate clearly to teammates in all
handoffs and between shifts.
• Be kind especially when giving
honest, direct feedback.
• Treat Mission Hospital’s buildings,
equipment and service as if they were my own.
• Offer to help my teammates when I see
they need help.
• Welcome new employees and help them to
settle at Mission Hospital.
• I will always do the best I can.
• Treat all staff members as valued members of the team.
Scope • January 22, 2010 • 7
Mission Blood Drive
Wednesday, February 3, 7 a.m. until 4 p.m.
St. Joseph Conference Rooms 1 & 2
Make an appointment by calling One Call at
213-2222 opt. 2, or drop in.
If you can’t make the Feb. 3 Blood Drive, you can give at the
Edgewood Road location. Just tell them you’re from Mission.
See clinic times below.
The Red Cross Needs You NOW!
Urgent appeal for whole blood and platelets
As a result of the recent run of bad
weather that resulted in cancelled blood
drives, and on the heels of the busy holiday season, the blood supply has drastically decreased in the region. Type O negative and type B negative blood supplies
have dropped to emergency levels and we
need your help now.
eral good health and must not have donated blood in the past eight weeks. Most
medications won’t cause you to be
deferred as a donor. Other conditions will
be evaluated by staff at the collection site
or you can reach a Record Review
Coordinator at 1-866-562-7156 for further
information regarding eligibility.
Each day, the Carolinas Blood
Services Region of the American Red
Cross needs to collect 1,600 units of
blood and platelets for patients and hospitals. To prevent the blood supply from
dwindling even further, they are especially
seeking Type O negative donors to make
an appointment to give blood as soon as
possible.
To schedule an appointment, please
call 1-800-GIVE LIFE (1-800-448-3543).
Walk-ins are welcome, but appointments
are honored first. A photo ID is required.
If you can’t participate in Mission’s
scheduled February 3 blood drive posted
above, consider making an appointment
at the fixed blood donor site at 100
Edgewood Road, just off Merrimon
Avenue in North Asheville.
Asheville Site Hours are:
• Mondays: 12:30pm-5:30pm
• Tuesdays: 2:00pm-7:00pm
• Wednesdays: 7:30am-12:30pm
• Thursdays: 2:00pm-7:00pm
• Fridays: 730am-12:00pm
• First Saturday only: 7:30am-12:30pm
Interested in donating platelets in our
Asheville Fixed Donation Center? Call
call 1-877-975-2835 to make an appointment (no drop-ins) to donate platelets.
To be a donor, you must be 16 years
old with parental consent or older. You
must weigh at least 110 pounds, be in gen-
Information regarding relief efforts for Haiti is posted on MOD and
included the daily Mission Happenings email.
A Closer Look
Donors are often deferred from
donation because their iron levels are
low.
A check of your iron at the donation site determines if your red cells
are adequate for donation. Red Cross
iron level requirements make sure you
can spare that pint of blood.The
requirements also mean that each
patient receives an iron-rich transfusion.
The Food and Nutrition Board
recomends a daily intake of 8 mg. of
iron for men and women.
Low iron counts may indicate the
need for iron supplementation.
Your body needs iron to make hemoglobin, the red substance in your
blood that carries oxygen.Your iron
level changes constantly depending on
your food intake, level of physical
activity and issues such as menstruation or a medical condition. Low
counts does not necessarly mean that
you are unhealthy. Modifying your eating habits to include iron-rich foods is
one of the best ways to raise your
iron count.
Examples of iron-rich foods include:
red meat, oysters, soybeans, dried
beans, whole grain cereals and breads,
prunes and dried fruits.Vitamin C
helps the body absorb iron
and you can get that in kiwi, cantaloupe, strawberries, broccoli, tomatoes, peppers, potatoes, cabbage,
beets, and leafy greens.
Also consider cooking in cast iron.
As your food cooks, it will pick up
iron from the cookware.
8 • Scope • January 22, 2010
Power Outages Leaving Food Questionable?
Grit your teeth and throw it out!
Unless you’ve just spent the last month cruising the Bahamas,
you already know that recent ice and snow recently wreaked
havoc in many area households.Unless you threw the contents of
your refrigerator and freezer out in the snow to await the power
company, you wound up with a soggy mess.
IS
Any time the power is out for an extended period of time,
cases of food poisoning, caused by people eating the spoiled food
in their refrigerators, begin to show up in emergency rooms.
Frozen foods may be safely refrozen if the food still contains
ice crystals or is at 40ºF or below. Evaluate each item separately.
Partial thawing and refreezing may reduce the quality of some
food, but the food will remain safe to eat.
According to the food safety experts with the Cooperative
Extension Service at N.C. State University, bacteria begin to
grow rapidly in food within two hours if it is kept in temperatures of more than 40 degrees. Most refrigerators keep food at 34
to 40 degrees – cold enough to slow bacterial growth, not kill it.
When electrical power goes out and stays out for a long period, the temperature inside the refrigerator climbs to a point
where the bacteria can get a toe hold.
As a result, a lot of food should simply be chucked into the
trash can. Among the most threatening are meats, dairy products
and eggs. Still, some foods can be saved, including hard cheeses
such as cheddar and Swiss, condiments such as ketchup and mustard, butter, margarine, jellies, fresh fruits, raw vegetables and
breads.
IS
IT
IT STILL GOOD?
Refrigerator foods held above 40ºF for more than two hours
(As long as the power has been out less than 2 hours, all foods
will be safe. Try to avoid opening and closing the ‘frig and the
freezer.)
The USDA Food Safety and Inspection Service website has
lots of information and helpful charts to help
you decide what to keep and what to throw
away. For more information on frozen foods,
visit www.fsis.usda.gov/
Help/FAQs_Food_Safety/
index.asp
Source: Food Safety and
Inspection Service,
U.S. Department of Agriculture
SAFE?
Fresh or leftover meat, poultry,
fish, or seafood
Discard
Thawing meat or poultry
Discard
Meat, tuna, shrimp, chicken, or egg salad
Discard
Gravy, stuffing
Discard
Lunchmeats, hot dogs, bacon, sausage, dried beef
Discard
Pizza – with any topping
Discard
Canned hams labeled
“Keep Refrigerated”
Discard
Canned meats, opened
Discard
Soft cheeses: blue/bleu, Roquefort, brie, Camembert, colby, cottage, cream,
Edam, Monterey Jack, ricotta, mozzarella, Muenster, Neufchatel
Discard
Hard cheeses: cheddar, Swiss, Parmesan, provolone, Romano
Safe
Processed Cheeses
Safe
Shredded Cheeses
Discard
Low-fat Cheeses
Discard
Grated Parmesan, Romano, or combination (in can or jar)
Safe
Milk, cream, sour cream, buttermilk, evaporated milk, yogurt
Discard
Butter, margarine
Safe
Baby formula, opened
Discard
Fresh eggs, hard-cooked in shell, egg dishes, egg products
Discard
Custards and puddings
Discard
Casseroles, soups, stews
Discard
Fresh fruits, cut
Discard
Fruit juices, opened
Safe
Canned fruits, opened
Safe
Fresh fruits, coconut, raisins, dried fruits, candied fruits, dates
Safe
Opened mayonnaise, tartar sauce, horseradish
Discard
Peanut butter
Safe
Jelly; relish; taco, barbecue & soy sauce; mustard; catsup; olives
Worcestershire sauce
Fish sauces (oyster sauce)
Hoisin sauce
Opened vinegar-based dressings
Opened creamy-based dressings
Spaghetti sauce, opened jar
Bread, rolls, cakes, muffins, quick breads
Refrigerator biscuits, rolls, cookie dough
Cooked pasta, spaghetti
Pasta salads with mayonnaise or vinaigrette
Fresh pasta
Cheesecake
Waffles, pancakes, bagels
Pastries, cream filled
Pies – custard, cheese filled, or chiffon
Pies, fruit
Fresh mushrooms, herbs, spices
Greens, pre-cut, pre-washed, packaged
Vegetables, raw
Vegetables, cooked
Vegetable juice, opened
Baked potatoes
Commercial garlic in oil
Potato Salad
Safe
Discard
Discard
Discard
Safe
Discard
Discard
Safe
Discard
Discard
Discard
Discard
Discard
Safe
Discard
Discard
Safe
Safe
Discard
Safe
Discard
Discard
Discard
Discard
Discard
Scope • January 22, 2010 • 9
Ask Dr. Sig
Dr. Sig,
The hospital currently has a housewide restriction on children. Signs are
posted everywhere, yet when grown-ups are admitted through the ER, the
entire family comes to the floors and we have to call Security to help remove
children under 18.Then the families become very angry with us since ER has
allowed them to come up to the floors.This goes for nuses bringing their children in after hours to visit their floors. Don’t the rules apply to everyone?
– Night Nurse
Dear Night Nurse,
Yes, the rules apply to everyone, and it is especially important to keep
children off the floors for now to keep them from picking up a flu-like illness from one of our very sick patients.
In terms of the ER, sometimes there is no other caregiver to send up
with the patient and there is no option.That, however, should be the
exception, not the rule.
Dr. Sig,
Does Mission still offer emergency day care for children when schools are
closed because of snow?
– Working Nurse
Dear Working Nurse,
Yes, Mission does offer this service for children of staff members
when Buncombe County schools are closed because of snow. Children
age 7 - 12 may use the child care, which is staffed by a teacher from
Mission’s Child Development Center.The site is the second floor of
Loretta Hall.The service is available from 7:30 a.m. until 5:30 p.m.The
center does not provide sick child care and no child should be brought
in with a fever.
Parents must call the Child Development Center at 213-9900 on the
morning the care is needed.The cost is $38 for the first child and $33
for additional children from the same family.
In the past, staff members have been able to take the children down
to the cafeteria for their lunch, but with the current visitor restrictions
that isn’t an option. Parents will now need to prepare a bag lunch and
snacks for their children or pick up a meal in the cafeteria and take it to
Loretta Hall.
Dear Dr. Sig,
We social workers often make odd and maybe even impossible requests
from others in the hospital. I want to give a shout-out to the ladies in the retail
pharmacy.Thanks to their hustle they literally helped prevent a patient from
having to be out in the cold that bitter Friday night of January 8.
The patient was faced with the dilemma of picking up his medicines or
making it to the shelter by 4 p.m. Both needs were vital.The pharmacy understood with minimal explanation (maybe they are used to social workers asking
for the odd and impossible).They filled several critical medications at light
speed for a pharmacy and the man got both his meds and a warm bed just in
time that night.
I should add this is not the first time that the pharmacy has correctly analyzed a critical situation, made a snap decison to help, and came through.
Those folks work hard somewhat thanklessly. I wanted to be sure everybody
understands they are as capable of putting Mission values to work as the rest
of us.Thanks to them all!
– Chuck Hooper
Thanks, Chuck, for letting us know. Mission staffers often rise to the
odd occasion. I remember a story a few years back when a patient was
craving papaya juice. A nurse made sure that this particular patient had
10 • Scope • January 22, 2010
his juice, even though she had to visit several stores to get it. I love these
stories. Keep them coming.
Dr. Sig,
All CNAs on our floor would like to have clarification on the difference
between agency CNAs and Staffing Pool CNAs. Staffing pool CNAs give baths,
take vitals, and change patient’s soiled briefs while sitting with a patient.
Agency CNAs can only sit with a patient. Please explain to us why one can do
more than the other.Thank you.
– Confused
Carol Jackson, director of Staffing Support Services, responds:There is
a policy that agency staff will not provide patient care.This is per our
contract with the agencies. It would be too costly to validate competency for all of the agency sitters.The agency sitters are not validated for
competency related to basic skills because we only use them to be the
“eyes and ears” for nursing staff.The agency sitters are not there to provide basic patient care and vital signs.They are only there for the safety
of the patient.
For the reasons above, as much as possible we try to use our own
Mission CNAs/sitters.The group of agency sitters changes constantly
because they are temporary help. Call me at 31875 if you need more
information.
Dr. Sig,
What year are we getting our new badges?
Why 2010 of course! Distribution will begin on Feb. 1.
Dr. Sig,
Two things to ponder:1. Doctors Drive on Saturday, Jan. 2, at 6:30 a.m. was
a nightmare! Almost wrecked! 2.The ice cream social to thank the weekenders
who worked during the snow was held on a Thursday when the weekenders
weren’t here.Why?
1. According to Mark Carland, director of Mission’s Facility Services
Department, Doctors Drive is a city street and we have talked with
them about the maintenance of that street in inclement weather.That
street does not have as high of a priority as Biltmore Avenue and
McDowell Streets. We will ask the city to make this street more of a
priority since the Biltmore Avenue bridge is closed and more of our staff
will be using the McDowell entrance from the south. Mission teams
attempt to clear the section of Doctors Drive to the parking deck
entrance.We recommend that staff members use that route.
2. Ice cream was served on the following Saturday at both campuses.
Dr. Sig,
I just wanted to say that the Christmas tree was very pretty, and festive, but
how come there was no Menorah? I’m sure a lot of of others, including myself,
are Jewish.Where is the diversity? Hope to see a Menorah soon.
You make a good point. I have shared your suggestion with the
Diversity Committee to ensure that we have multicultural representation
in any future holiday decorations.
Staff and volunteers are welcome to submit ads for “scope it out.” Please include your name and contact information.The ads themselves must include
your home e-mail or phone number – not your work contact info. No names will be printed. Listings will appear once in the next available issue of
Scope.To repeat the ad you must resubmit it.The deadline for each issue of Scope can be found on the last page of each edition. To place an ad, mail it to
Community Relations, e-mail [email protected] or fax it to 213-4812. All questions regarding ads should be directed to 213-4810.
Cars and Motorcycles
‘06 Chrysler 300 with Chrome Boss 22
inch Rims: 51,000 miles and no running
problems. Black tinted windows, new halogen bulbs in front, cd player, auto windows,
auto driver seat, power locks. Reason for
selling: Got another car so this one has
been a weekend driver maybe once every
four weeks. Call to come see it 828-3297525.TRYING TO GET SOLD ASAP! Asking
$12,250 or best offer!!! Kelly Blue Book
Value has it priced at $12,250.
Ford F150 Lariat Pickup Truck: 1991,
2x4, manual, 200,000 miles, cap, bedliner,
brush guard, good work truck. $1800 OBO.
Please call 828-367-4059. Leave message if
no answer.
Homes and Land
Condo Near Reynolds High School:
Off Rt. 74A, close to local shopping.Very
quiet dead end street. Kit, DR, LR, 3BR,
2.5BA. Newly renovated master bath, fireplace, scenic private rear deck, garage,
swimming pool and tennis court. Attractive
price. Call 828-273-3703.
House for Sale, Northwest Asheville: 3
BR/2BA nice cozy home located in
Richmond Hill area. Great location, minutes
away from downtown and local schools.
Ranch style home sits on 0.49 acre with
large fenced in backyard; woods in back and
on side of house make this a relaxing and
quiet home. Single car garage, nice large
storage building. Located on dead end
street, very light traffic. County taxes. Cozy
wood burning fireplace in LR. Large spacious kitchen, all appliances included. washer/dryer (only 2 years old- negotiable).
Electric water heater (only a few years old).
Long paved, (partial gravel) driveway makes
parking convenient. Lots of room to add
onto home. Quiet safe neighborhood.
Within walking distance of Richmond Hill
Park. Good price. Asking $140,000.Will
consider renting. Please call: 423-963-4488
or email [email protected].
garage with its own full bath and kitchenette. Approach to home is steep and
4WD is recommended.Very quiet, many
hiking trails near house and abundant
wildlife. A steal @ $500 + basic maintenance per month, $250 deposit. Only condition is tenant must be willing to terminate
lease within 30 days if a sales contract is
placed on the property. In this market, who
knows when that will be; House has already
been on the market for nearly a year. Prefer
Mission employee. Contact Clay Watson at
[email protected]
For Rent in North Asheville: 3BR/2BA,
split floorplan, 6-foot clawfoot tub, gas fireplace, washer/dryer, yard, hardwood floors,
driveway and off-street parking. Located
between Merrimon and Charlotte St, walk
to downtown, just over 2 miles to hospital.
Small pet OK. $1250/month. Call Ann at
828-989-1150 or email
[email protected]
Lots in Weaverville: Beautiful views on
south facing, gently sloping 1.3 acre to
almost 2 acre lots with many hardwoods
throughout. 1 level living home sites easily
possible on all lots! New restricted subdivision 1.7 miles from Interstate I 26, Exit 15.
Nice building sites, partially cleared & since
contractor still has equipment there, we
could probably work out a good deal for
some house site grading! Lots starting at
$64,300. Email [email protected] for pictures & information or Call 828-645-7930.
6.8 Wooded Acres on Wonder Rd. in
Leicester: 9 miles from Patton Ave.
Several 1 level living home sites possible.
Nice, quiet neighborhood. Already divided
into 2 lots of 3.4 acres each. Lot prices are
$58,300 and $65,300 or $117,600 for all 6.8
acres.That’s only $17,300 per acre! Email
[email protected] for pictures & information or Call 828-645-7930.
House for Sale in South Asheville: 608
Wilson Street, 2BR/1BA bungalow. 1925
charm with modern updates! New roof,
kitchen, sunroom. Updated electric, plumbing and natural gas furnace. Large yard. 5
minutes to hospital, convenient to Parkway,
shopping, Biltmore Village. $145,000. Shown
by appointment only, 230-5568.
Housemate Needed: Room available for
a 2BR/2.5B available in East Asheville. Great
location. 10 minutes from Mission Hospital.
Large spacious living area, garage, kitchen,
washer/dryer.Trails out back door to Blue
Ridge Parkway and mountains to sea trail by
Folk Art Center. Possible to rent by the
month. Available starting around Feb. 1,
2010. If interested call or email: 828-3291644, [email protected].
Apartment for Rent Woodfin: 1BR/1BA
apartment in tranquil neighborhood. 15
minutes from Mission off Merrimon 1.3
miles North of exit 23 off Rt 26. Separate
driveway and private patio. Combo
living/dining/kitchen and separate bedroom.
Heat/AC, electric, cable, internet, laundry,
water/sewer and garbage removal included.
No smoking, no pets, please. $590 /month.
One year lease, one month security deposit
required. Call Tim: 585-245-3213.
Spacious Family Home in Brevard: 2-3
acres with a pastoral view. 3BR/2BA, large
living room with fireplace with adjoining
dining area, large den with fireplace, newly
screened back porch, full basement with
recreation room, laundry room with W/D
and 2 car garage. Hardwood floors in
LR/DR, newly carpeted and painted interior
and exterior. $1150/mth. If interested call
828-551-2612 or email
[email protected].
For Rent in Haywood County: 4,400 ft.
elevation; never needs air conditioning. 15
min. from exit 33 (Newfound Road) on
Glade Mountain, 25 miles from Mission
Hospital. 2BR/2BA, sunroom, walk-in closet,
front porch, deck with jacuzzi spa, 2 car
garage, plus “mother-in-law” suite over
3 BR/1BA Home for Rent: Newly renovated with new windows, new energy efficient heat pump and central air, all kitchen
appliances included, washer/dryer hook-up,
basement, garden space, 10 minutes to
downtown. $800/month. Call John 2304021.
Beverly Condo for Rent: 2BR/1BA, hardwood floors,W/D. $685/mth plus deposit.
Call 828-281-3753.
For Rent: 3 BR/1 BA home, newly renovated with new windows, new energy efficient heat pump and central air, all kitchen
appliances included, washer/dryer hook-up,
basement, garden space. 10 minutes to
downtown. $800/month. Please call John at
828-230-4021.
House for Rent in Candler: Quiet country setting. 2BR/1BA. Conveniently located
near interstate.Washer & dryer included.
Year lease required. Non-smoker. $850/
month. Please call 828-273-3540.
1 Bedroom for Rent in Great 1924
House: $410 per month plus utilities, lots
of living space, close to Mission Hospital.
Nice, private, partially furnished (new large
bed and mattress, desk, chair and
wardrobe). 10 minute walk from downtown.
Share house with 3 other cool people (who
live upstairs): a teacher (female), a vet assistant (female) and an entrepreneur (male).
Two dogs and a cat live there too, so no
more pets. No smoking. Large kitchen, DR,
LR, music room,W/D, 2/BA. All hardwood
floors. Large front porch and backyard. Off
street parking. Close to AB Tech and River
Arts District. On bus route. Available
January 1. Lease runs to early August. Must
have good credit and good references. For
showing or questions, call Jim at 502-8896086 or reply to [email protected].
Beautiful 9.62 Unrestricted Wooded
Acres in Murphy, NC: Property includes
1 house, 1 cabin & 1 barn/dwelling, each
with its own septic and electric. 3BR/2.5BA
Cape Cod House, 1979 s.f., wrap-around
porch, 3 spacious bedrooms, foyer, living
room w/gas fireplace, adjoining dining room,
kitchen w/island, appliances, ceiling fans,
CH&A w/dual thermostats, filtered water
system, garage, rough-plumbed full basement, fenced yard, garden area. CABIN:
2BR/1BA, kitchen w/appliances, open floorplan, screened back porch w/fans,W/D
hookup. 2-story barn/dwelling, 1584 s.f., carport, rough-plumbed, electric, perfect for
workshop, storage, or conversion into
home! Great getaway, recreation & wildlife
galore. $525,000! Please call 828-644-0449.
Miscellaneous
Graco Pack ‘n Play Portable Playard
Bacroft: Full size bassinet use & changing
table. Comfy quilted bumper pad & mattress
pad-detachable toys-mobile, travel bag, electronic unit w/nature sound music. $80 OBO
(new $136) used few times. Please call 2154800.
Medela Pump In Style Advanced
Breastpump with Backpack: 2008
Model -57062.Used few times. Mint condition $150 OBO. Call 215-4800.
Tea Length, Candlelight Wedding
Gown from Davis Bridal: Simple yet elegant. Size 6. $175. Matching shoes (size 7.5)
and clutch $25. Can email pictures if interested. call 828-980-2708
Brand New Dansko Clogs: Still in box,
white, size 7. $55. Please leave a message at
299-0794.
Pets
American Saddlebred Mare: 3 1/2 years
old. Started in Kentucky. Ready to finish in
your discipline of choice. “Looking for
Attention” needs yours... Daughter heading
to college. Please call 828-683-8768.Very
reasonable price to perfect home.
Lab/German Shepherd Mix Dogs, 1
Year Old: 2 blond males, 2 black and
white females. Females have already been
spayed. Have always been outside dogs but
have the potential to do well inside.Very
healthy, friendly, and energetic. Good around
children and other dogs.We have seven
dogs all together and are having trouble taking care of them all.These dogs would make
a great addition to any family. FREE to a
good home. Please contact Maggie at 828460-4755 or email
[email protected].
Nice 20 Gallon Fish Tank: Includes 3
large Angel fish and other fish, pretty tank,
comes with everything, $99. Please call 828367-4059.
Services
Master Carpenter: References and photos available. 828-505-3221
Sports and Recreation
1988 Dynatrac Fish/Ski Boat: 1986 mercury 115 hp motor, walk thru windshield,
fish finder. Seats 6 people. Needs some interior work $2800. Call CarrieAnn 452-3173.
LeMond Versailles Road Bike: 57cm. all
black carbon mix frame, ultegra/105 components, Easton carbon bar, computer
w/cadence. Ridden 1 year and in near-new
condition. Light, fast, plush bike! $900 OBO.
Please call 828-279-2686 or email [email protected].
Graco Stroller with Infant Car Seat:
Mint condition. Stroller used few times. Car
seat fits into stroller. Stroller used 2 times
only. $100 OBO. Please call 215-4800.
Toddler Pink Princess Bed: Just the bed;
no mattress for $25. Call 215-4800.
Fisher Price Smart Stages Rocker &
Swing: Infant to toddler use. 0 to 30
pounds. $80 OBO- Call 215-4800.
Scope • January 22, 2010 • 11
Kaleidoscope
Celebrate February!
Age-Related Macular Degeneration (AMD)/Low
Vision Awareness Month
Children’s Dental Health Month
Heart Month
Kids ENT Health Month
Wise Health Consumer Month
Women’s Heart Health Fairs
1-7
PeriAnesthesia Nurses Awareness
Week
1-7
Patient Recognition Week
7-13
Burn Awareness Week
7-14
Congenital Heart Defect Awareness
Week
14-20 Cardiac Rehabilitation Week
14-20 Cardiovascular Professionals Week
21-27 Eating Disorders Awareness Week
5
Wear Red Day
11
World Day for the Sick
Welcome New Staff!
Michael D. Fox
Cardiology Invasive
Barry Lackey
ED Admit Unit
Amy Hales, RN
Emergency Department
Katherine Lackey, RN Emergency Department
Claire M. Finley
Institutional Review Board
Pamela H. Smith
Insurance Billing and Collect
Nicholas T.Vernon
MCSD
Rachael J. Branen, RN
Mother Baby
Emily J. Houtman, RN
MSICU (MMH)
Marcia J. Almond, RN
Operating Room
Joy Denham, RN
Operating Room
Aubrie M. Haight
Pharmacy
Andrea E. Detwiler
Prenatal Education
Lisa B. Potter, RN
Pulmonary Medicine
Shannon J. Birmingham
Radiology Diagnostics
Joshua May
Regional Transport
Christopher R. Everhart
Sterile Processing
Tamra K. Dawsey
Traffic Control & Enforce.
William R. Hambor Traffic Control & Enforce.
Angelique W. Scott, CNA II Trauma Care Unit
Retirement
Diana Fisher, Practice Specialist III of
Mission Children’s Clinic, retired on January 22
with 31 years of service. A reception was held
in her honor. Best wishes, Diana!
New Mileage Reimbursement for 2010
Effective Jan 1, 2010 the mileage reimbursement rate will be .50 cents per mile, down from
.55 in 2009. Please make a note of it.
Scope is available online.
www.missionhospitals.org
© 2010
12 • Scope • January 22, 2010
National Wear Red Day is
Friday, February 5
It could be your mother, sister, daughter, wife,
or friend. Support the fight against heart disease in women by wearing red on February 5
(men, too). It’s a simple, powerful way to raise
awareness of heart disease and stroke in women.
Because people need to know that heart disease,
the #1 killer of women, can be prevented.
Events for Heart Month:
Free screenings for Mission Women – Feb. 5, 6 - 9 a.m.
and 6 - 9 p.m.
MEM A649 and STJ Conf. Rooms 1 & 2 simultaneously
12-hour fasting recommended. Receive a cardiovascular screening
(lipids, glucose, BP and BMI), as well as educational materials and freebies.
Heart Strings Fundraiser and heart education – Feb. 6, 10 a.m. until
7 p.m. at the Asheville Mall near Bath and Body Works and Victoria’s
Secret. Sponsored by the Buncombe County Medical Society. Mission’s
Heart Path will provide blood pressure checks and education on cardiovascular factors between 10 and 2.
Heart Education Days at Mission – Lunch and learns, poster sessions,
vendors, teleconferenced to area hospitals. Specifics are on page two
of this issue of Scope.
Community Heart Day – A free cardiovascular screening event for the
community at Heart Path, February 13, 8 a.m. until noon.Third floor, 5
Vanderbilt Park Drive. Registration preferred. Call 213-7000.
Free Love Your Heart Community Seminars – Feb. 20, and March 4.
Times and locations will be announced.
Scope is published twice monthly for the staff, physicians, volunteers and friends of Mission Health System
– The McDowell Hospital; Blue Ridge Hospital System,
Inc.; Mission Healthcare Foundation, Inc., Mission
Hospital, Inc.; and Horizon Management Services, Inc.
This publication is produced by the Community
Relations Department, Mission Hospitals, 509 Biltmore
Avenue, Asheville, NC 28801. Phone: 828/213-4800.
President and CEO
The deadline for the next Scope is January 25 for a
February 5 distribution. If you have a story idea, department news or an important announcement to share,
send it to Scope at [email protected].
Community Relations Staff
Ads for Scope It Out should be sent to
[email protected] or faxed to 213-4812.
Joseph F. Damore
Director of Community Relations
Janet Moore
Editor
Carole Donnelly
Becky Brown, Ryan Chambers, Anna Dean,
Merrell Gregory, Roxanne Kenyon, Amy
Partilla, Ryan Perry, Michelle Rabell, and
Alison Whipple
Cartoonist
Pete Adams