Ensuring Public Safety - Alcatel

Ensuring Public Safety
Operating and managing
TETRA networks
In the public safety field, mere seconds can mean the difference between
life and death. To respond rapidly and deploy essential personnel, public
safety organizations rely on their TETRA communications networks. Today,
public safety agencies are under growing pressure to enhance network
performance and reliability while holding down costs. Alcatel Lucent’s
Operations Support Systems solutions enable them to do just that, saving
lives and reducing operational costs.
Mission-critical communications
for public safety
Around the world, public safety organizations rely heavily on telecommunications networks to ensure
mission-critical operations. Police forces, fire departments, emergency medical services, government authorities and others often operate Terrestrial Trunked Radio (TETRA) networks for vital communications.
Public safety networks are frequently shared by several disciplines – the police, firemen, ambulance
services, etc. – and combine multiple radio networks, including TETRA networks, paging systems, etc.
These nodes are interconnected by a transmission network, which can include microwave, optics and
IP-based transport.
In this complex environment, public safety organizations need robust Operations Support Systems (OSS)
to manage the infrastructure, enhancing network reliability and performance. They also need flexible
Business Support Systems (BSS) to bill the various users, if required.
An advanced OSS/BSS also enables public safety organization to hold down costs, a crucial consideration in a time of sharply reduced budgets in the public sector as result of the recent global recession.
Alcatel-Lucent has a strong background as the trusted partner of public safety organizations to
design and deploy, operate and maintain the optimal OSS solution, improving network reliability
and performance while reining in costs.
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Ensuring Public Safety
Role of the OSS/BSS
OSS/BSS solutions are composed of an array of management functions, including responsibility for fault, configuration, accounting, performance, provisioning,
billing and security management. Advanced Operations Support Systems provide
end-to-end network service and process support, enabling system stakeholders to
enhance system performance and reduce the total cost of ownership.
Figure 1. OSS/BSS building blocks
Business
management
Fault
management
Security
management
Service
management
Accounting
management
Network
management
Configuration
management
Performance
management
Element
management
A comprehensive, or “umbrella” OSS/BSS suite for Public Safety includes the
building blocks shown above, as well as provisioning, billing and other functions.
Ensuring Public Safety
3
The public
safety challenge
For public safety organizations, the paramount challenge
is to ensure their readiness to act, any time, anywhere.
Meeting this challenge depends heavily on emergency
communications, which are vital to mission-critical operations. In fact, internal police surveys show that police
officers rely more on their portable handhelds than
on their pistols!
Mission-critical networks are generally operated over
extended periods of time — often 10 to 25 years. Any
savings achieved in annual OPEX can therefore result in
significant long-term savings for the police force or even
the central government. By reducing the network’s
OPEX, OSS solutions can reduce its cost of ownership.
DE VELOPING THE SERVICE ORIENTATION
This places a heavy burden on the communications network,
which must provide high systems availability, particularly in
times of crisis.
ENHANCING NET WORK PERFORMANCE
TETRA networks are difficult to manage and operate, as
they are usually linked to a complex infrastructure with multiple vendors, technologies and domains. This environment
will become even more complicated with the integration of
information technology (IT) applications and data requirements. The future addition of wireless broadband and new
video and data services will create even greater complexity.
To manage and operate the network efficiently, an OSS
solution must integrate all operated systems, services and
applications. The OSS then can improve network performance and reliability by delivering end-to-end service and
process support, and by optimizing work processes.
LOWERING THE COST OF OWNERSHIP
Public safety organizations face serious, ongoing constraints
in public spending. In this environment, cost-reduction
efforts are essential. Advanced OSS solutions have a major
impact, reducing operational expenditures (OPEX) by
streamlining work processes through end-to-end service
and process support.
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Ensuring Public Safety
To incorporate a large — and increasing — number
of new services, it is essential to develop the service
orientation of the network. Service-oriented architectures,
which mirror real-world operational activities, are highly
adaptable to change.
Currently, many TETRA networks remain organized in
“silo” form, in which various network operations and
management systems address separate silos, or applications.
The various components must be consolidated into a single
OSS/BSS system, through a transition that implements
best practices and enables the management of new
and legacy services.
ADDING WIRELESS BROADBAND
TETRA networks are narrowband networks designed to
support voice services. Increasingly, public safety organizations are facing pressure to provide critical video and data
services, to enhance capabilities in the field. This will mean
adding a broadband overlay to the TETRA network.
The introduction of broadband will allow the mobile
terminal to be used as a multimedia device, providing user
applications such as patient hospitalization, location tracking,
car crash recovery services, police criminal register checking,
video and picture dispatch, and biometric data transfer. Here
again, a robust OSS is essential for successfully integrating
the broadband overlay and end-user services.
The Alcatel-Lucent solution
Working as the trusted partner of your public safety organization, Alcatel-Lucent
designs, integrates, deploys, operates and maintains a powerful OSS solution
customized for your particular environment. The solution is designed to integrate
all systems, services and applications associated with your TETRA network.
This is particularly crucial for network infrastructures with multiple vendors,
technologies and domains.
Called an “umbrella” OSS, this comprehensive solution enhances performance
management by delivering end-to-end network service and process support,
optimizing work processes.
Our methodology
Alcatel-Lucent’s OSS solutions implement a middlewarebased service-oriented architecture (SOA). The introduction
of SOA principles and governance enables us to design
the appropriate OSS and determine the most effective
transitioning strategy.
In concrete terms, this approach provides a top-down
view, enabling us to analyze current processes, verify that
the processes fit organizational needs, and ensure that
the technology precisely aligns with operational process
needs. Alcatel-Lucent can help you with developing
your service-oriented architecture.
Our approach is governed by adherence to Alcatel-Lucent
best practices and to industry standards, including the
Information Technology Infrastructure Library (ITIL) and
Enhanced Telecommunications Operations Map® (eTOM).
Ensuring Public Safety
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A best-of-breed solution
Alcatel-Lucent supports a best-of-breed umbrella OSS solution for public safety
that enables customers to operate and maintain a nationwide mission-critical
radio system in the most effective and efficient way.
We build our OSS solutions from commercial off-the-shelf (COTS) products,
customizing them for the particular TETRA network and then integrating
them end-to-end. The OSS solutions are designed to handle the full range
of operational processes, as shown in the diagram below.
To integrate components for different vendors and technologies, Alcatel-Lucent
has designed a series of pre-integrated adaptors, called tech-packs, which
reduce overall integration cost and risk for you.
Figure 2. Alcatel-Lucent’s Umbrella OSS
UMBRELLA OPERATIONS SUPPORT SYSTEM
Help desk
Third-party
service desk
Alarm and service
monitoring
Trouble
ticketing
Service impact
analysis
Inventory
Services
Event integration
User
level
Network performance
and SLA monitoring
Data aggregation
(metrics)
Users
Logical
resources
Network
events
Network
data
Physical
resources
Event collection
Service
level
Data collection
Resource domain – Configuration
Infrastructure
TETRA EMS
Transport EMS
Resource
level
IP EMS
LTE EMS
Domain
level
IT – Applications
LTE
RAN
Transmission
IP core
TETRA CORE
EMS: Element Management System
RAN: Radio Access Network
Alcatel-Lucent’s umbrella OSS solution directly supports operational processes, providing a vendor- and
technology-independent management layer.
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Ensuring Public Safety
Network
level
Operating a mission-critical radio network
Mission-critical radio networks for the public safety market have very specific
operating requirements. With this in mind, Alcatel-Lucent’s OSS solutions are
designed to ensure:
gService availability of 99.999%
gManagement of priority access, resiliency and redundancy
gFull network coverage and fallback strategies
gSecurity, interoperability and scalability
gMulti-tenancy capabilities
Our network management approach provides a single network view, enabling:
gReal-time monitoring of events and impacts
gEfficient root cause analysis, alarm correlation and alarm filtering
gStreamlined management processes for mission-critical operations
gUse of automated data
gEffective management of service level agreements (SLA)
gImproved workforce efficiency, to reduce first responder reaction time
and on-scene time
Ensuring Public Safety
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Reducing operational expenses
In a typical example, Alcatel-Lucent’s OSS solution enabled
UMS, the Netherlands’ police organization, to automate
the handling of network alarms, reducing the number of
alarms and identifying the cause of breakdowns. There was
a corresponding reduction in the number of NOCs required,
significantly lowering the network’s total cost of ownership.
Alcatel-Lucent’s OSS solution reduces OPEX by optimizing
work processes, making them more efficient end-to-end.
The OSS hides the complexity of multiple element
management systems, providing automated operations and
automated alarm correlation. This enables a more efficient
use of human resources in managing the network 24/7.
It also generates significant cost savings in the Network
Operations Centers (NOCs), as:
gFewer regional NOCs are needed
gFewer skilled employees are required in each NOC
Figure 3. Automated alarm handling for the Dutch police
Statistical coverage of automatically treated alarms in UMS MoL Rel. 1.0
Manually treated
Automatically treated
70,000
60,000
Frequency
50,000
40,000
30,000
20,000
10,000
~30% not auto.
~70% auto.
0
1
10
20
30
40
50
60
70
80
90
100
110
120
Sorted events (from historical list)
Alcatel-Lucent’s OSS solution enables de-duplicated, suppressed and automated
alarms in the Netherlands’ UMS police network.
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Ensuring Public Safety
... >8,000
Case study:
Managing Austria’s Tetron network
Alcatel-Lucent has broad experience operating and maintaining TETRA networks
for public safety organizations. In Austria, for example, the Federal Ministry of the
Interior (BMI) commissioned the Tetron public-private partnership to implement
and operate the nation’s TETRA network for its public safety organizations.
Under the terms of the partnership, Alcatel-Lucent is responsible for OSS design,
implementation and maintenance. The company has turnkey responsibility for
network rollout, including 1250 aboveground sites and 60 sites in Vienna’s
subway system.
Moreover, as end-to-end integrator, Alcatel-Lucent is to maintain the network
for 25 years. In this capacity, its responsibilities include Level 1 and 2 maintenance
24/7; interface to Level 3 support; hardware and software upgrades; support for
field operations and performance analysis.
Ensuring Public Safety
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Alcatel-Lucent:
Your trusted partner
Developing a service partnership based on trust is crucial. You need a partner
with a flexible portfolio of services to create just the right balance between
in-house capabilities and added value from the service partnership.
With vast experience in networks, operations and business support
systems, as well as in applications integration and all major IT and telecom
technologies, Alcatel-Lucent is your natural partner for complex multi-vendor,
multi-technology projects. Alcatel-Lucent covers the full spectrum of service
needs throughout the network lifecycle.
Alcatel-Lucent engagements are structured as customer-driven solutions with
full scalability to satisfy current and future needs. Our commitments to you are
defined in terms of service scope, risk transfer and skills transfer, key performance
indicators (KPIs) and deliverables.
The role of the network integrator in OSS
As a network and applications integrator, Alcatel-Lucent provides the expertise,
leadership and breadth of capabilities needed to design, develop, integrate,
deploy, operate and maintain OSS solutions for your public safety organization.
Given the complexity of TETRA networks and the criticality of the missions they
support, OSS integration is a key factor for network performance. The seamless,
end-to-end integration of an advanced OSS solution presupposes a vast range
of skills and capabilities, including:
gIn-depth knowledge of IT and telecommunications subsystems
gThorough understanding of TETRA services and support system requirements
gThe ability to manage multi-vendor networks, multiple technologies
and multiple domains
gThe skill to migrate from legacy OSS solutions
gA commitment to program and process excellence to reduce risk
gThe skill to develop a service-oriented architecture (SOA)
Based on long experience, Alcatel-Lucent has this combination of expertise,
making it uniquely qualified to implement a turnkey integration solution.
As network integrator, we can also offer a single point of contact for all network
issues, to ensure quality of service and speed of execution.
10 Ensuring Public Safety
Alcatel-Lucent to operate
Germany’s public safety network
In an unprecedented partnership, Alcatel-Lucent was
awarded a 10-year contract by Germany’s Federal Agency
for Digital Radio of Security Authorities and Organizations
(BDBOS) to operate the nation’s public safety network. With
some 500,000 users, the Germany safety network will be
the largest of its kind in the world.
The multi-disciplinary network — the BOS (Behörden und
Organisationen mit Sicherheitsaufgaben) — includes the
police forces, fire brigades, rescue services, customs
authorities and intelligence services. Of vital importance to
Germany, the network is designed to ensure inter-authority
communications for daily operations and during crisis and
emergency situations.
Figure 4. Deployment of the German public safety network
Alcatel-Lucent will be responsible for operating the TETRAbased network. The scope of work includes:
Network operations (24/365) from 2 fully
g
redundant NOCs
¬Approximately 4500 TETRA base stations
¬62 switching centers, including 4 transit
switching centers
¬IT systems and applications
¬Data equipment
¬Testing platform
Integration of the OSS/BSS environment
g
Security management
g
SLA management
g
Ensuring Public Safety
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The Alcatel-Lucent Services portfolio
CONSULT AND DESIGN
24 hours a day, 7 days a week. From
site engineering, multi-vendor system
integration and equipment installation
and commissioning, to full integration
of end-user applications into your
network, Alcatel-Lucent’s Services
portfolio is designed to provide a
customized set of integration and
deployment options specific to the
requirements of each project.
Designing the most cost-effective
and flexible network begins with
a targeted analysis of the client’s
business, service vision, operational
environment, and network security
and reliability. Alcatel-Lucent’s consulting
and design services encompass all the
essential functions necessary to ensure
implementation of a cost-effective,
flexible network infrastructure.
OPER ATE AND MAINTAIN
INTEGR ATE AND DEPLOY
To compete effectively, it’s imperative
to ensure a high level of network
availability and performance while
reducing costs. However, maintaining
these quality standards while achieving
aggressive CAPEX or OPEX objectives
can be a monumental challenge.
Whether it’s a minor upgrade or
a complete overhaul, getting the
network up and running with minimal
or no service interruption is critically
important for clients and their users,
both of whom rely on the network
Figure 5. Alcatel-Lucent Services Lifecycle
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Alcatel-Lucent’s services engagements
are backed by a dedicated, worldwide
organization of experts and a global
network of integration, technical
support and operations centers.
Employing field-proven methods and
tools developed by our centers of
excellence (including the renowned
Bell Labs), our clients benefit from
practical application of our worldleading R&D to maximize the value
of their business. No other services
organization in the industry can
offer a greater level of commitment
and support to successfully design,
optimize, deploy, integrate and
manage multi-vendor, multitechnology solutions.
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Global presence ,
local knowledge
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Having access to the right parts,
advice, support and operational assistance is a key factor in enabling better
service to the users who rely on the
network day after day. Alcatel-Lucent
helps clients achieve these objectives,
whether through simple maintenance
support models or through more
sophisticated operations partnerships.
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