Laporan KAI Pejabat Pendaftar 2013

KAI/BSC REGISTRAR 2013
Strategic Objectives
UTM
Registrar
S3: Enhanced Entrepreneurial Ecosystem
2
2
S6: Outstanding Contribution to Society
1
1
P1 : Continuous Academic Quality Improvement
-
1
P7: USR for Community Engagement
1
1
P8: Excellent Service Delivery
1
5
P9: Safe and Secure Campus Environment
-
1
L1: Competent & Productive Staff
3
11
L3 : Conducive Environment
-
2
R1: Sustainable and Prudent Resource Management
-
1
R2: Diversified income Base
-
1
8
26
JUMLAH
Vision
Office of Registrar
Quality Management
& Service Delivery (IP)
Customers /
Stakeholders
Mission &
Thrusts
Vision: To be a World Class University management centre in supporting university aspirations
Mission: To lead high quality university management and administration through conscious management in fulfilling
customer needs
Research & Innovation
Human Capital
S4
Globally marketable
S1 and outstanding
graduates
Notable Technological
Research and Inovation
Institution
S3
S6
Outstanding Contribution
to the Society
Enhanced entrepreneurial
ecosystem
Improving our core processes & delivery effectiveness (IP)
P1
Continuous academic
Quality improvement
USR for community
engagement
P7
P9
P8
Excellent service delivery
Valuing and developing our workforce (L&G)
Strategic
Enablers
Community
Engagement
Global Outlook
Competent &
Productive Staff
L1
L3
Conducive environment
Safe & secure
campus
environment
Resources/Financial sustainability
R1
Sustainable & prudent
resource management
R2
Diversified Income Based
Registrar’s KAI Achievements until 31 December 2013
in Corporate Scorecard University :-
7
7
6
5
Excellent
4
Good
Average
3
Poor
2
1
1
0
0
0
Excellent
Good
Average
Poor

Excellent ( 90< x )
Good ( 80< x ≤90 )
Average ( 50< x ≤80 )
Poor ( 0≤ x ≤50 )
Registrar’s KAI Achievements until 31 December 2013
in Corporate Scorecard University :Strategic
Objectives
Code
(UTM)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Stakeholder Perspective
S3: Enhanced
entrepreneurial
ecosystem
No.of staff involved
S3.3 in entrepreneurial
projects
No. of staff with
S3.4 entrepreneurial
exposure
10
(UTM300)
38
200
325
100%

100%

quarterly
quarterly
1. UTM IDC Bandar Penawar development
project. - 6 staffs
2. Income Generation (Penyewaan Ruang
Pusat Latihan UTM) – 7 staffs
3. Income Generation (Pemasaran
Modul/Program Latihan) – 10 staffs
4. Rental & Sales of Convocation Attire - 5
staffs
5. Transcript Application System (UTMTrAS) –
10 staffs
Registrar’s KAI Achievements until 31 December 2013
in Corporate Scorecard University :Strategic
Objectives
Code
(UTM)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Stakeholder Perspective
The USR project was held on 22-24 November
2013 at the Dataran Datuk Jaluk Benut Pontian.
S6: Outstanding
contribution to
society
Number of high
S6.1 impact community
project (USR)
1
(UTM75)
1
100%
Aktiviti yang akan dijalankan:
1. Projek binaan hiasan taman ( Simenfero )
oleh Fakulti Kejuruteraan Awam
2. Projek binaan berasaskan fibreglass seperti
boat, tangki dss daripada Pusat Teknologi
Marine FKM
3. Bengkel buat kuih oleh Fakulti Pendidikan
Quarterly
4. Teori dan amali mandi jenazah oleh Pusat
Islam.
5. Program pemeriksaan asas kesihatan oleh
Pusat Kesihatan Mahasiswa UTM
6. Bengkel Motivasi Pelajar oleh Kolej Tun
Razak
7. Program anak angkat daripada Kolej Tun
Razak
8. Karnival Kerjaya dan Pemasaran Produk
oleh Agensi Luar
Registrar’s KAI Achievements until 31 December 2013
in Corporate Scorecard University :Strategic
Objectives
Code
(UTM)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Internal Process Perspective
No. of staff
USR for community
30
P7.1 participating in USR
Engagement
(UTMactivities
300)
P8: Excellent
Service Delivery
Customer
P8.1 Satisfaction Index
(CSI)
80%
107
76.2%
18 staffs involved in gotong royong in Taman
Universiti, 37 in Benut and 32 staffs in
Kangkar Pulai.
100%

Quarterly
95.3%
Annually
20 staffs involved in community service with
SMK Tmn Tun Aminah & Sek Agama Tmn Sri
Pulai
Registrar’s KAI Achievements until 31 December 2013
in Corporate Scorecard University :Strategic
Objectives
Code
(UTM)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Learning & Growth Perspective
L1: Competent &
Productive Staff
L1.1 % of Staff with
PhD/Dsc, D. Eng
75%
74.5%
99.3%

Quarterly
Remark
Registrar’s KAI Achievements until 31 December 2013
in Corporate Scorecard University :Strategic
Objectives
Code
(UTM)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Learning & Growth Perspective
L1: Competent &
Productive Staff
L1.2
Competency Index
for Non Academic
Staf
4.5/5
4.11
No. of nonacademic staff
enrolled in
31
L1.3 Continuous
70 staff participa
Professional
nts
Development (CPD)
Programmes
91.3%
44.3%
Annually
Quarterly CDP is proposed to be dropped out from
Registrar's KAI as IDP is preferred
Registrar’s KAI Achievements until 31 December 2013 :-
20
20
18
16
14
Excellent
12
Good
10
Average
8
6
2
4
2
1
Poor
3
0
Excellent
Good
Average
Poor

Excellent ( 90< x )
Good ( 80< x ≤90 )
Average ( 50< x ≤80 )
Poor ( 0≤ x ≤50 )
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Stakeholder Perspective
S3: Enhanced
entrepreneurial
ecosystem
No.of staff involved
S3.1 in entrepreneurial
projects
No. of staff with
S3.2 entrepreneurial
exposure
10
(UTM300)
200
38
325
100%

100%

1. UTM IDC Bandar Penawar development
project. - 6 staffs
2. Income Generation (Penyewaan Ruang
Pusat Latihan UTM) – 7 staffs
3. Income Generation (Pemasaran
Modul/Program Latihan) – 10 staffs
quarterly
4. Rental & Sales of Convocation Attire - 5
Owner
staffs
(All Division)
5. Transcript Application System (UTMTrAS) –
10 staffs
Quarterly
Owner
(HCD)
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Stakeholder Perspective
The USR project was held on 22-24 November
2013 at the Dataran Datuk Jaluk Benut Pontian.
S6: Outstanding
contribution to
society
Number of high
S6.1 impact community
project (USR)
1
(UTM75)
1
100%
Aktiviti yang akan dijalankan:
1. Projek binaan hiasan taman ( Simenfero )
oleh Fakulti Kejuruteraan Awam
2. Projek binaan berasaskan fibreglass seperti
boat, tangki dss daripada Pusat Teknologi
Quarterly
Marine FKM
Owner
3. Bengkel buat kuih oleh Fakulti Pendidikan
(BK)
4. Teori dan amali mandi jenazah oleh Pusat
Islam.
5. Program pemeriksaan asas kesihatan oleh
Pusat Kesihatan Mahasiswa UTM
6. Bengkel Motivasi Pelajar oleh Kolej Tun
Razak
7. Program anak angkat daripada Kolej Tun
Razak
8. Karnival Kerjaya dan Pemasaran Produk
oleh Agensi Luar
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Internal Process Perspective
P1 : Continuous
Academic quality
improvement
P1.2
Mean for Student
Intake
Min
Min
PNGK : PNGK:
3.75
3.78
No. of staff
30
USR for community
P7.1 participating in USR (UTMEngagement
activities
300)
100%

Academic
Semester
Owner
(BPA)
18 staffs involved in gotong royong in Taman
Universiti, 37 in Benut and 32 staffs in
Kangkar Pulai.
107
100%

Quarterly
20 staffs involved in community service with
SMK Tmn Tun Aminah & Sek Agama Tmn Sri
Pulai
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Internal Process Perspective
P8: Excellent
Service Delivery
Customer
P8.1 Satisfaction Index
(CSI)
80%
76.2%
95.3%
Annually
Owner
(BPO)
% of ISO quality
85%
objectives being met meet Q
P8.2
71.33%
within Registrar
objective
Office
s
83.9%
% of development of
P8.3 Registrar's Website 100%
(version 3.0)
100%
100%

Bimonthly
Owner
(BPO)
85%
100%

Quarterly
Owner
(BPO)
% of Completion for
P8.4 Non-Academic Staff
KPI
85%
Annually
Owner
(BPO)
Remark
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Internal Process Perspective
Enhance Risk
Treatment Plan
Implementation:
P8: Excellent
Service Delivery
a. % of Completion
P8.5 for Talent
Management &
Succession
Planning Initiative
P9: Safe and
Secure Campus
Environment
Max. no of loss
P9.1 University Assets in
Campus (Break in)
85%
10
82%
5
96.5%
100%

Annually
Owner
(HCM)
Biannually
Owner
(BK)
Lost property including telephone cable at
Senai Link, LCD projector at FKK, iron drain
cover at KRP & FKM and desktops at PHB.
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Learning & Growth Perspective
L1: Competent &
Productive Staff
% of Staff with
L1.1
PhD/Dsc, D. Eng
Competency Index
L1.2 for Non Academic
Staf
75%
4.5/5
74.5%
4.38
99.3%

97.3%
Quarterly
Owner
(HCM)
Annually
Owner
(BPO)
Remark
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Learning & Growth Perspective
L1: Competent &
Productive Staff
No. of nonacademic staff
enrolled in
31
L1.3 Continuous
70 staff participa
Professional
nts
Development (CPD)
Programmes
44.3%
Quarterly
Owner
(HCD)
No. of Projects for
Transformation
L1.4 Program University
Key Focus Area :
Human Capital
1
1
100%
Biannually
Owner
(HCM)
% of GOT for
L1.5 academic staff
pursuing their PhD
40%
9.89%
24.7%
Quarterly
Owner
(HCD)
CDP is proposed to be dropped out from
Registrar's KAI as IDP is preferred
9/91 staff
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Learning & Growth Perspective
L1: Competent &
Productive Staff
20 staff
(study
No. of non academic
leave)
staff sent for study
10 staff
L1.6 leave (active status)
(attachm
attachment/on job
ent/OJT/
training/short course
short
course)
No. of academic
staff sent for study
L1.7
leave (approved by
Panel)
91
staff
study
leave
100%

Quarterly
Owner
(HCD)
8 staff
attache
ment)
70 staff 40 staff
11 staff
No. of UTM
(8 UTM
100 staff
Academic
Academi
(95 local,
L1.8 Fellow/Research
c Fellow)
5
Fellow sent for study
(3
foreign)
leave
Researc
h Fellow)
57.1%
11%
Biannually
Owner
(HCD)
Quarterly
Owner *proposed to be dropped out from
(HCD) Registrar's KAI as it is referred to TNCPI
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Learning & Growth Perspective
L1: Competent &
Productive Staff
% of UTM staff
L1.9 undergo 7days
training
90%
91.6%
54 staff
60 staff
(18
No.of staff sent for
(sabbatic sabbatic
either sabbatical
al leave/ al leave)
leave,industrial
L1.10
industrial (6 post
training or posttraining/ doctoral)
doctoral programme
post
(30
(approved by Panel)
doc) Industrial
training)
100%
90%
Monthly
Owner
(HCD)
Biannually
Owner
(HCD)
Remark
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Learning & Growth Perspective
BPA = 2 ( Transript Application System
(UTMTrAS) & Pelaksanaan Konvokesyen
Menggunakan Lean Six Sigma )
L1: Competent &
Productive Staff
No. of creative
innovations
(innovative products
L1.11
completed/
implemented/
deployed)
10
12
100%

Quarterly
Owner
(BPO)
BPO = 2 ( Penggunaan Webcam untuk
gambar kad matrik, Penambahbaikan Kotak
Fail Tutup)
BK= 2 (Sistem e-Kunci dan Sistem
Pendaftaran Borang pelekat kenderaan secara
online)
HCD=2 (Peraturan Cuti Sabatikal, E-Study)
HCM = 4 ( Modul HRMIS, Panduan Persaraan
, Business Intelligence - Perangkaan Staf,
Electronic Academic Staff Application System:
e-ASAS)
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target
2013
Achieve
Performanc Frequency
ment 31
e (%Target)
Report
Dec 2013
Remark
Learning & Growth Perspective
L3 : Conducive
Environment
Employee
L3.1 Satisfaction Index
(ESI)
80%
% of achievement of
QE (Quality
L3.2
100%
Environment)/5S
Certification
82.35%
100%
100%
100%
Annually
Owner
(BPO)
Annually
Owner
Date of achievement: 6 December 2013
(BPO)
Registrar’s KAI Achievements until 31 December 2013 :-
Strategic
Objectives
Code
(Regis
trar)
KAI
Target Achievement 31
2013
Dec 2013
Performan
Frequency
ce
Report
(%Target)
Remark
Resources Perspective
R1: Sustainable
and Prudent
Resource
Management
% of cost reduction
R1.1 in course
management
R2: Diversified
income base
RM 346 441.20
(RM 41 261.20
RM
Rental from
R2.1 Income Generation 500,000
Training
(HCD) Centre) (RM
305 180.00
public courses)
20%
20%
RM
150,000 RM 204,379.00
(BK)
100%

Quarterly
Owner
(HCD)
Quaterly
Performance= 69.3%
Owner
(HCD)
84.7%
Quaterly
Owner
(BK)
Performance = 136%
TERIMA KASIH