Fall Issue

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The Source For Maintaining Your Industry Edge
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From the VP’s Desk
Survey Says...?
Scott Prokop is Vice President and
General Manager of Dahle North
America, Inc.
We have always been a company who
values input from both our dealer community and the consumers who use our
products. While we are small enough in
size to be flexible, we are large enough to
implement systems and procedures that
are all aimed at improving our processes
and making us a more efficient company.
In the next few weeks we will be sending
out a short survey that I would appreciate
a reply back from you. One of the topics
on the survey and one that has been much
debated on is our Minimum Advertised
Pricing (MAP) program. As you can
imagine the response from the dealer community on MAP has been mixed. I will
say however, that more people are in favor
of it than opposed to it. So please keep an
eye out for the survey and I look forward
to reading your responses.
Freight Issues
One area that we have been closely monitoring this year has been LTL (Less Than
truck Load) freight shipments. Over the
years we have seen a tremendous increase
in the number of drop shipment orders
directly to consumers. In a perfect world
every location we ship to we would like
to believe the customer has a facility with
a loading dock and the necessary means
and equipment to receive palletized shipments. We realize that this is not always
the case and for an increasing number of
shipments, special conditions are needed
to get the freight from our dock delivered
to your customer damage free. When we
receive a drop ship order from you and
there are no special delivery requirements
noted, we assume it is being shipped to
a business that can handle and receive
the shipment. Therefore, we ask that you
advise us on your order if there are any
special circumstances or delivery options
that are required. They may include one
or a multiple of the following: Inside
Delivery, Liftgate Delivery, Residential
Delivery, and “Turn Key” Delivery. For
a description of each one of these terms
please see the Shipping 101 section of this
newsletter. When these special services
are requested on your order they are processed, shipped, and invoiced accordingly.
If a special delivery request is needed and
not indicated on your order and we get
invoiced from the freight carrier we will
invoice the respective dealer for these
additional charges via a separate invoice. If
you have any questions regarding this issue
please feel free to contact our Customer
Relations Department or your Regional
Sales Manager.
In This Issue:
P2: The Sales Corner: The Enduring Value of Quality
P3: The Sales Corner: Selling to Large Corporations
P4: The Service Perspective: “Help! I Need a Part For My Cutter!”
P5: New Product: Dahle’s Premium Stack Cutters
P6: Marketing 360o: Customer Support & Sales Aids
P7: Shipping 101: The Protection of Section 7
P8: Tech Talk: Customer Service Satisfaction
P9: Tech Talk: Warranty & Freight Claim Policy
P10: New Employee Arrivals
P11: The Pieces: News & Events, Past Issues
®
North America
S
The
ales
Corner
The Enduring
Value of
Quality
This weekend I was working in the
garden, using my Dahle 8” All Around
Shears to cut sections of drip tubing for
a watering system. I have used this same
pair of scissors over the last twelve years
to cut twine, rope, corrugated, electrical
wire, and twigs. I’ve trimmed branches
from tomato plants, and cut netting
for pole beans with them. I have used a
single blade to shave wood chips from a
piece of lumber, to use as kindling. And,
although I am reluctant to admit it, I
once used them to pry the lid off a paint
can.
What struck me is how well the scissors
performed. Aside from a bit of dried
paint on one handle, they look, feel, and
cut like a brand new pair. Unlike many
cheap brands that flood the market,
competing for the same limited retail
shelf space, my Dahle scissors still feel
like a well-crafted tool. The blades never
get ‘wobbly’, and the handles never get
loose. (The handles cannot become loose,
as many of you have seen in my scissor
demo). I am confident that in another
twelve years they will still be providing
straight, sharp, clean, accurate cuts.
So, what is Dahle’s secret? Why are our
products so good? The answer lies in our
constant commitment to quality. What
was the best twelve years ago is the best
today. We have not downgraded the
renowned quality of our Solingen Steel.
We have not cheapened the workmanship, or the construction, in search of
higher profitability. Dahle can maintain
an attractive pricing structure because
we don’t spend a fortune periodically reinventing our line simply for marketing
impact.
All of Dahle’s products reflect the highest commitment to quality standards.
No wonder we can present Dahle with
complete confidence. And, it is no wonder that Dahle’s sales volume continues to
grow. Sales are up across the board. Are
you getting your share?
is quality. Our mats are 5-ply compared
to the 3-ply construction of most others.
Our 5-ply construction assures maximum
dimensional stability, superior resistance
to delaminating, a smooth surface, and a
cushioned cut. Notice the ‘bumpy’ surface on some of those other mats. Be sure
to point out the unmatched clarity of our
Crystal Clear mat. Again, quality makes
the difference, and Dahle leads the way.
By the way, near the shelf in the garage
where I store my Dahle scissors, there are
two screw holes in the wall. They serve as
a reminder of the ‘Boston’ pencil sharpener that was once attached to that spot.
After the base cracked, I removed it and
began using a Dahle #155 Sharpener. It
has never failed me, and I don’t expect it
ever will. Ahhh, the reassuring comfort of
owning quality!
Since we are in the midst of the Back-toSchool season, my message would not be
complete without mentioning Vantage
Cutting Mats. The Vantage Mat business
has been phenomenally successful for us.
Our volume continues to grow, and we
continue to replace competitive brands
with the Vantage brand. The reason again
Chuck Cannon- National Sales Manager
Chuck Cannon is Dahle’s National Sales Manager for Cutting and Office Products and has been with Dahle since
April, 2001. Chuck’s career in the Art Industry began almost 30 years ago while selling art pencils and art markers for
Eberhard Faber and also selling fine art pencils for Faber-Castell.
P2
Selling to Large Corporations
Small and medium size companies
represent the large number of first time
shredder buyers and are the most likely
to raise an objection based on a lack of
awareness for the issues of document
privacy and security. Larger companies,
on the other hand, are more apt to
recognize the need for document security. Indeed, many of them will already
have one or more shredders in use. The
fact that a company incorporates paper
shredders into a routine for maintain-
“Once a company starts to
use a shredder, the volume of
use grows dramatically”
Greg Rillings
Regional Sales Manager
volume of use grows dramatically. It is
not uncommon to have repeat sales and
upgrades to larger units within the first six
to eight months after a sale has been made.
The purchasing department of a large
corporation is the logical place to begin
when establishing a relationship with
a prospective account. You, the sales
rep, should introduce yourself (and the
Dahle product line) to the purchasing
agent responsible for paper shredders.
In addition, you should inquire if the
company has either a director of security and/or a records manager - two key
influencers/decision makers in the purchase of paper shredders.
The director of security has the responsibility for all aspects of corporate secu-
rity: physical, data, and document security. The records manager is in charge of
the storage, management, retrieval and
ultimate destruction of records in all
forms. The key to both positions is their
ability to ‘brand specify’ a product for
purchase. If you can demonstrate, to one
of these key people, how a Dahle shredder will do the job more effectively for a
longer overall life, the director may specify the purchase of a Dahle shredder. This
will often circumvent an open bidding
procedure by the purchasing department,
greasing the skids for the order.
And, as always, LET EVERY
CUSTOMER KNOW YOU SELL
DAHLE PAPER SHREDDERS.
Good Selling . . .
ing the privacy of business documents
shortens the sales cycle considerably.
Also the opportunity for multiple unit
placements increases in proportion to
the size of the company.
Many sales reps pass up the opportunities for shredder sales because the
account already owns one or more
shredders. Compare this reaction with
that of a copier rep who, instead of
turning away, probes to find out if their
present equipment is meeting all their
needs. Is the present shredder large
enough to handle the workload? Are there
needs to be met by other departments?
Offer to review the needs of each
department. Paper shredders are low
service, long life products. But, once a
company starts to use a shredder, the
Greg Rillings- Regional Sales Manager
P3
Greg Rillings is Dahle’s Northeast / Midwest Regional Sales Manager and has been with Dahle since October of 1993.
Greg’s experience in the office equipment industry began as a teenager while working for his father. In addition to having
owned an office equipment dealership of his own in New York, Greg was the National Service Manager for Shredex from
1989-93.
The Service Perspective
“Help! I Need A Part For My Cutter!”
When I answer my phone, I hear the
words, “Help! I need a part for my cutter” most often. Usually, they’re spoken
from a consumer looking for a new
blade or a replacement handle, but our
dealers call with this request as well.
Although our products have an extremely long lifespan, they occasionally need
a replacement blade or clamp to bring
them back to perfect working order. The
few most commonly replaced cutter or
trimmer parts include a handle for a
guillotine, and a blade/blade assembly
the cutting head and replace the blade,
we encourage our consumers to purchase
a new cutting head.
of manufacture. I have had calls from
people who have a rolling trimmer from
the 80’s and just now need a new blade.
The most critical part of ordering
replacement parts is locating the exact
product number for each particular cutter or trimmer. Most Dahle products
have been in the lineup for many years
so in addition to the model number, I
also need to investigate any product revisions along the way. Most Dahle cutters
and trimmers have the model number
If the paper cutter is not made in
Germany, determining the model number is not always as easy. At one time,
wood base lever cutters and rolling trimmers were manufactured in the United
States. Some had a model number printed on the cutting surface but others,
such as the first Safe ‘N Easy line, used a
sticker. Having been on the surface, this
“The nine digit Artikel-NR number (also
read as Item #, Product Code) will allow
me to easily figure out what replacement
parts will fit their particular product”
Janice Fiandaca
Sales Support Representative
Cutting & Office Products
or a plastic clamp for a rolling trimmer
(the clear plastic strip that runs along the
blade side of the trimmer and is often
described as a clamp, guard or rule).
Though most Dahle blades are self
sharpening, there may come a time
when it can no longer maintain a precision edge and need to be replaced. For
safety purposes, most rolling trimmers
require the replacement of the entire cutting head. These cutting heads not only
house the cutting blades and maintain
their proper alignment, they also act as a
paper clamp and prevent the paper from
shifting as it cuts. Individual cutting
blades are available on certain models
and although it is possible to disassemble
screened on the top surface but not all
do. The easiest way to determine the
exact model and revision number is by
their manufacturing sticker located on
the back side of the product. All German
made paper cutters contain a white label
with all the pertinent manufacturing
information such as product number
which will tell me the approximate year
it was manufactured. The nine digit
Artikel-NR number (also read as Item
#, Prod. Code) will allow me to easily figure out what replacement parts
will fit their particular product. In over
10 years at Dahle, there have been less
than 5 calls where the label is no longer
attached! Just a note: some of the labels
have a number that indicates the date
sticker is sometimes no longer attached.
Luckily, I have copies of old catalogs. So
with a few questions regarding dimensions and color of the grid, we can usually figure out the model number. Even
though some products are no longer
available, we still have some parts for discontinued or redesigned products.
We are currently working on a
Replacement Part Price list for our dealers. As you can see, there are many variables when determining the exact part
needed for each particular cutter so feel
free to call me at anytime!
Janice Fiandaca- Sales Support Representative
P4
Janice Fiandaca is a Sales Support Representative for Dahle Cutting and Office Products and has been with the
company since 1996. Janice has over 19 years of customer service experience and previously worked for the printing
division of NCR.
New!
Premium Stack Cutters
Now accepting orders! Dahle’s new Premium Stack Cutters
are in stock and ready to ship. A catalog sheet and all other
product information can be found on our website.
Premium sTACK cUTTERs
 Ground German Solingen steel blade

Automatic Cutting System holds paper securely, and cuts through
material with a single downward movement of the cutting handle
 Laser guide ensures accuracy on every cut
 Ergonomically correct handle reduces fatigue
 Electronic display verifies each step of the cutting process

Automatic paper clamp holds work securely and evenly across
the entire cutting surface

Built in safety covers on both sides of the blade prevent
accidental injury
 Spindle driven self-locking backstop
 Sturdy metal base offers extreme durability
 Spring action cutting block allows for easy rotation

Optional floor stand provides proper height and leverage for
easy cutting
Item
852
858
P5
Cut
17"
18 ¹/2"
Capacity
200 Sheets
700 Sheets
Table Size
Floor Stand
35 ³/4" x 24 ³/4"
752
47 ¹/2" x 31 ¹/2"
758
correct cutting handle will not move
Dahle’s developed a new line of Stack
until both acrylic safety shields are in
Cutters that can produce a clean, burr
the down position. This prevents your
free factory edge appearance on up to
hands from being in the wrong place
700 sheets of paper at a time. This line
and eliminates the chance of personal
of Premium Stack Cutters features a
injury.
laser cutting guide and Dahle’s exclusive Automatic Cutting System. These
Two models of Premium Stack Cutters
features provide an extremely accurate
are available. Model
single step operation to
852 has 200 sheet cutclamp and cut through
“These new Stack
ting capacity and model
paper with the downCutters are the most
858 can cut through
ward movement of the
cutting handle.
advanced manual paper 700 sheets of paper.
These cutters are priced
cutters on the
at $2,000 and $4,000
“With laser guided
respectively and can
accuracy and the
market today”
be mounted on the
Automatic Cutting
Chuck Cannon
optional floor stands.
System,” said Chuck
National Sales Manager
Dahle Premium Stack
Cannon, National
Cutters are manufacSales Manager, Dahle
tured in Germany and can be found in
North America, Inc. “These new Stack
art departments, custom frame shops,
Cutters are the most advanced manual
and print & copy centers throughout
paper cutters on the market today.”
the world.
Dahle Premium Stack Cutters give
you the precision you need along with
the safety you deserve. Each cutter
has built in safety features that will
increase the efficiency of your tasks as
well as provide a safe and pleasurable
cutting experience. The ergonomically
Idea
Marketing
Success
Gain
Monthly Shredder Sales Tips
Marketing 360˚
Customer Support & Sales Aids
At Dahle, we continually evaluate
the resources and sales aids that are
available to our dealers and consumers.
Throughout the year we listen to your
comments and use this information to
improve our current marketing materials
and provide more of what you would
like to see. Here are some of the newest
resources and improvements we’ve
incorporated during the first half of the
year. You can find a more complete list of
Dealer Resources on page 11.
www.dahle.com has an image hyper link
that can connect our customers with a
Dahle Operator to have their questions
answered. The majority of the questions
we answer are product specific, but
we often field a lot of questions from
customers who want to know where they
can purchase a Dahle product
in their area. This is one of the
main reasons we have recently
called you to update your
contact information.
Live Customer Support
Our live support feature also
allows our Customer Relations
team to initiate a conversation
with any customer browsing
our website. This is a great
feature to pro actively help a
customer quickly find what
they are looking for. It’s a very
intuitive system and Dahle is
proud to be able to offer this
extra form of service to our
customers.
Beginning in June, Dahle incorporated
a “live” customer support system on our
website. This
new feature
will allow our
Customer
Relations Team
to provide
immediate
answers to the questions of our customers
browsing our website. Each webpage on
Chris Jackson- Marketing Manager
P6
Beginning in March Dahle began
emailing all Shredder Dealers with
monthly Sales Tips. These tips are
intended to offer helpful hints and
suggestions to our dealers that could
possibly offer a solution to an existing
sales roadblock. Each Sales Tip is archived
and the complete list can be viewed at the
bottom of each Sales Tip eMail. If you are
not receiving this email and would like to,
send me an eMail and I’ll add you to the
list of recipients.
New Shredder Catalog
Dahle has recently finished a new
24 page Shredding Solutions catalog
which includes the new Multi+Media
shredders and the most current product
specifications. This catalog has 4 new
pages of information and I encourage
everyone to
read it from
cover to
cover. This
resource can
be easily
added to
any dealer
website.
Chris Jackson is Dahle’s Marketing and Customer Relations Manager and has been with the company since July, 2001.
Chris has been in the marketing field for over 7 years and previously worked for the Greenfield YMCA as their
Communications Director.
Shipping 101
The Protection
of Section 7
As many of you know, shipping costs and
freight damages are increasingly rising and
among a company’s biggest expense. The
best way to help reduce any unnecessary
shipping charges and make sure we
receive the most money back from any
freight damages is through education. At
Dahle we keep up to date on the latest
tips & techniques through educational
classes and seminars. Shipping and
handling education will be the focus of
this new section titled “Shipping 101”.
following statement. The carrier shall not
make delivery of this shipment without
payment of freight and all other lawful
Recently I attended a seminar from
charges.” In laymen’s terms, section 7
MESCA Freight Services. MESCA is a
on the bill of lading offers protection to
freight brokerage company that works
the shipper (consignor) if the customer
hard to get Dahle the best possible
(consignee) does not pay the carrier
Nationwide freight services. The seminar’s
(freight company) for the shipment. In
purpose was simple: Learn how to
essence, it’s a legally binding statement
properly fill out a Bill of Lading (BOL)
the prevents the freight company from
form. Those of you who have sent an item
trying to collect
via freight will know
payment from the
that a BOL can be very
MESCA Freight Services
shipper if the receiving
confusing. Their are a
company is unwilling or
lot of fill in the blank
has access to over fifteen
unable to pay. So from
sections and a lot of
common carriers and offers
now on, every bill of
tiny print containing
Dahle the best possible rates lading we produce, we
confusing legal jargon.
sign our name in Section
It’s these small print
for shipping freight.
7. It’s an easy way to
sections that are the
protect your business if
most important since
the person you are shipping to is unable
they usually contain disclaimers that
to pay for the shipment or goes out of
release the carrier from liability. During
business.
this class we focused on the importance
one specific section, Section 7.
Section 7 can be read on any bill of
lading stating: Subject to section 7 of
conditions of applicable bill of lading,
if this shipment is to be delivered to the
consignee, the consignor shall sign the
Optional Shipping Services
Occasionally there are added services or
costs involved with shipping items via
UPS/FedEx or common carrier. These
services should be added to an order at
the time of processing. If these services
are not included in the original order and
necessary for product delivery, Dahle will
invoice the dealer for any charges accrued.
Inside Delivery: $45.00
The driver will unload the shipment
and “place the shipment inside the first
accessible door”.
Liftgate Delivery: $80.00
Consignee (party receiving shipment)
does not have a loading dock. Shipment
needs to be lowered via hydraulic lift to
the ground level so delivery can be made.
Specially equipped trucks are needed for
this type of delivery.
Residential Delivery: $50.00
Consignee is located in a designated
Residential area. Home businesses are
Residential deliveries.
Turn Key Delivery: Call for price
Shipment is delivered, unpacked, set up,
and moved to a location of the customer’s
choice. Packing material (pallet, shrink
wrap, strapping, corrugated, etc) is
removed from the premises. Cost:
varies depending on location and size of
shipment.
Bill Urquhart- Shipping Manager
P7
Bill Urquhart is Dahle’s Shipping and Receiving Manager and has been with the company since August, 2001. Bill
has over 12 years of Shipping / Receiving experience and previously worked for SolidWorks, a leader in 3D CAD
technology in Concord, MA.
T
ech
alk
Street Atlas For
Service Providers
Customer Service Satisfaction
Being that this is the first release
of the combined newsletter for all
Dahle product dealers, I would like to
welcome all the Cutting and Office
products Dealers to their first reading
of Tech Talk. Previous columns related
to service and maintenance of Dahle
Professional Shredders so please bear
with me as I refine a format for this
new combined audience. Hopefully
this submission will cover some areas
for all.
First of all I would like to extend my
sincere gratitude to all the technicians
in the trenches who work hard to make
our customers happy. Give yourselves a
pat on the back for a job well done.
With that said I would like to
talk a bit about on-site service for
Warranty, Freight Claim and Out-ofWarranty service related policies and
procedures. With the customer and
field technicians in mind, Dahle has
updated past policies and continues to
monitor current procedures for further
improvement. I will start with the Outof-Warranty issues because frankly it is
pretty cut and dry.
P8
Policy For All Non-Warranty
Related Issues
Dahle offers free telephone technical
support for both Cutters and
Shredders. If you as an On-site Service
Provider receive a call for maintenance
on a Dahle cutter or paper shredder and
would like to reduce diagnostic time
and the amount of visits to a site, call
Dahle Technical Support at (603) 9240003 ahead of time for any guidance
needed. If you are On-site and a
Technical Support Representative is not
available, please ask to have one paged.
We ask your cooperation in only having
someone paged if you are on-site.
If you are Nation-wide or Multi-State
Service Providers relying on Map Quest,
Yahoo or any other Internet services to
provide direction or location, there is a great
software program available for under $70.00
that should perform all of your needs from
your desktop. Street Atlas 2008 Plus by
Delorme is highly recommended. These
are the people that map our planet. If your
Internet connection goes down at any time
you will still be able to produce directions
for your technicians and much more. It
has a reverse telephone number feature
incorporated and easily imports data from
excel and many other formats. Visit www.
delorme.com for more details.
Policy For:
All Warranty & Freight Claim Related Issues
The following procedures were designed to reduce downtime for the Customer.
They were also designed to release the Dealer of any unnecessary burdens that
they would not be responsible for.
Here’s what Dahle will do:
Dahle North America’s Service
any On-site service in these matters
Department will immediately address
will be at the end users site before the
all Warranty and Freight Claim issues by
Technician arrives. This eliminates
contacting the end user within two hours
a Technician from having to make
of notification. Ninety Eight Percent of
multiple trips
these notifications result in contact being
 To facilitate and simplify the return of
made within the first fifteen minutes.
any unused parts, a return self-addressed,
This practice has shown the best results
postage paid white box is included with
with customers and dealers throughout
the parts and schematics mentioned
the United States and has the following
above
benefits:
 The Dealer is
Here’s how it
“If On-site service is agreed
released from any
works:
upon with the Customer,
further responsibilities
If a Customer calls you
in resolving these
with a Warranty or
the Dealer who sold this
matters
Freight Claim related
product will be given the first issue, simply gather
 If any on-site service
the information and
is necessary and agreed
opportunity to provide the
call the Dahle Service
upon by the End-User
on-site service”
Department to relay
/ Customer, the Dealer
the nature of the
who sold the product
Bob Champagne
problem. Dahle will
Technical Service Manager
is given the first
need the customers
opportunity to perform
point of contact name and telephone
this On-site maintenance. The Dealer
number. A Purchase Order number or
may then be eligible for reimbursement
Dahle Order number for reference will
from Dahle commensurate with prior
also be helpful. If the product is a Paper
agreed upon On-site rates between
Shredder, only the serial number will be
Dahle and the Dealer
needed. This number typically begins
 All parts and schematics needed for
with two letters.
 Replacing the product
 Arranging for on-site Service free of
Contact the customer immediately and
determine the quickest possible solution
to resolving the issue by either:
charge to the customer
As mentioned above, if on-site service
is agreed upon with the Customer, the
Dealer who sold this product will be
given the first opportunity to provide
the on-site service. If you are a Dealer
that does not provide on-site services,
a Dahle approved service provider will
be dispatched to resolve any on-site
customer approved issues. These 3rd
party providers are not Dealers and
they do not sell any products. They are
exclusive to providing service only. This
insures that a service provider does not
compete for business from the original
dealer. Dahle is very aware and sensitive
to this issue and takes great strides to
eliminate any Dealer conflicts. There
are some remote areas where this may
be impossible to overcome. In these
instances, the original Dealer is informed
and the Servicing Dealer is given specific
instructions on how to proceed.
Bob Champagne- Technical Service Manager
P9
Bob Champagne is Dahle’s Technical Service Manager and has been with the company since July 2005. Bob has been
in the service industry for over 19 years and previously worked for Revacomp, a nationwide service provider, at their
Boston, MA location.
Update:
New Employee Arrivals
Libby Nelson
Government National Sales Manager
e: [email protected]
t: (866) 248-7902
®
Government Sales
Libby Nelson
Government Sales Manager
tf: 866.248.7902
fax: 919.776.0244
email:[email protected]
www: www.dahlegov.com
4 9 Vo s e Fa r m R o a d Pe t e r b o r o u g h , N H 0 3 4 5 8
Stacey Dunn
Government Sales Support &
Service Coordinator
e: [email protected]
t: (603) 924-0003 ext 115
®
North America
Stacey Dunn
Government Sales Support
& Service Coordinator
tel: 603.924.0003 ext: 115
tf: 800.995.1379
fax: 603.924.1616
email:[email protected]
www: www.dahle.com
4 9 Vo s e Fa r m R o a d Pe t e r b o r o u g h , N H 0 3 4 5 8
Christine Taylor
Customer Relations Representative
e: [email protected]
t: (603) 924-0003 ext 100
®
North America
Christine Taylor
tel: 603.924.0003 ext: 100
tf: 800.243.8145
fax: 603.924.1616
email:[email protected]
www: www.dahle.com
Customer Relations
Representative
4 9 Vo s e Fa r m R o a d Pe t e r b o r o u g h , N H 0 3 4 5 8
Dahle North America welcomes Libby Nelson as
their new Government National Sales Manager.
Libby will be responsible for increasing Dahle
shredder sales to Federal and Government
agencies as well as maintaining Dahle’s
Government Services Administration (GSA)
contract. Throughout the year, Libby will be
accomplishing these goals by attending industry
related trade events as well as meeting with
state and government agencies to educate their
personnel on federal security requirements for
document destruction.
Nelson arrives at Dahle highly qualified having
been in the shredder industry for over fourteen
years. Her past experience includes Advertising/
Marketing Manager at Schleicher & Co. of
America, and most recently, Government
Contract Administrator and Sales at Martin Yale
Industries.
Dahle North America welcomes Stacey Dunn
to the newly created position of Government
Sales Support and Service Coordinator. Stacey
will be responsible for supporting the sales needs
of Libby Nelson, Dahle’s Government Sales
Manager as well as handling freight claims and
supporting Bob Champagne, Dahle’s Technical
Service Manager.
Stacey previously held the positions of Events
specialist and marketing coordinator at
SolidWorks, a leader in 3D CAD technology in
Concord, MA.
Throughout the year Stacey will act as a liaison
between all Dahle departments to make sure
Government orders are processed and all freight
claims are resolved in a timely manner.
Dahle would also like to welcome Christine
Taylor to the newly created position of Customer
Relations Representative. Christine’s main
responsibilities will be processing all incoming
orders and managing our “Live” Customer
Support feature on the Dahle website.
Christine will be the information hub of the
headquarters office as she will also be answering
all incoming phone calls and supporting all other
members of the Customer Relations Team.
Please join us in welcoming Christine to the
Dahle family.
P10
Please join us in welcoming Libby to the Dahle
family.
Please join us in welcoming Stacey to the Dahle
family and don’t hesitate to contact her for
answers to any of your service related questions.
The Pieces:
News & Events
Dahle’s on the Move!
2007
Trade Shows
American Society for
Industrial Security (ASIS)
September 24-27, 2007
Las Vegas Convention Center
Las Vegas, NV
ARMA International 2007
October 7-10, 2007
Baltimore Convention Center
Baltimore, MD
PhotoPlus Expo 2007
October 18-20, 2007
Jacob Javits Convention Center
New York City, NY
Bits & Pieces
Past Issues
1st Quarter 2007
At the end of the year Dahle will be
moving it’s North American headquarters
to a new location. We will moving to the
other side of Peterborough, NH at 49
Vose Farm Road. This new location will
vastly increase our office and warehouse
space and allow for growth in the future.
All phone, fax and eMail information will
remain the same. We will do our best to
provide uninterrupted service during the
month of December.
Free On-site Sales
Training
Are you looking for a motivating
presentation at your next sales meeting?
Do you have a group of new personnel
in need of product training on Dahle
Shredders or Cutting and Office
Products? Our experienced Sales
Managers are available to help! They’ll
provide a solid foundation on the features
and benefits of our quality German
products and make you feel confident and
proud to represent Dahle. The cost is free
and the benefits to your organization are
priceless. Please call (800) 995-1379 or
contact your Regional Sales Manager for
your personalized training.
Dahle is also available for a roundtable
discussion. If you are experiencing sales
barriers or have ideas or concerns about
other issues, we would be happy to
help facilitate a discussion. We can help
arrange a meeting with you and your sales
staff to assist in finding a solution to your
concern.
3rd Quarter 2006
2nd Quarter 2006
1st Quarter 2006
Dealer Resources
®
North America
375 Jaffrey Road
Peterborough, NH 03458
t: 800.995.1379
f: 603.924.1616
e: [email protected]
w: www.dahle.com
P11
Throughout the year Dahle’s Marketing
Department continually adds valuable
resources to the Dahle website. These
resources will not only assist you in your
presentations but also serve as sales tools
for your website. Below are some of the
most recent resources that have been
added. For a CD with all Dahle resources
as well as a complete library of product
images, please be sure and request a
Resources CD.
Shredder Selection Guide
Benefits and Information Sheets
InHouse -vs- Mobile Shredders
Personal Shredder Benefits Sheet
Small Office Shredder Benefits Sheet
Office Shredder Benefits Sheet
Multi+Media Shredder Benefits Sheet
Department Shredder Benefits Sheet
High Capacity Shredder Benefits Sheet
High Security Shredder Benefits Sheet
Online Sales Benefits Sheet
Online Sales Registration Form
Dahle Cutting Chart
Why Choose Dahle - Cutting Products
Why Choose Dahle - Shredders
Why Would I Sell Shredders?
Shredder Needs Analysis Form
Shredder Cheat Sheet
Shred Samples Comparison Sheet
Literature Request From - Shredders
Literature Request From - Cutters
Frequently Asked Questions
Rolling Trimmers FAQs
Lever Style / Guillotine FAQs
Specialty Cutting Tools FAQs
Scissors and Shears FAQs
Sharpeners FAQs
Office Products FAQs
Craft and Hobby Tools FAQs
Shredder FAQs
Multi+Media Shredder FAQs
Product Demonstration Videos
Professional Rolling Trimmer
Premium Guillotine
Professional Office Shredder
Press Releases
Premium Stack Cutters with Laser
133 Personal Rotary Sharpener
564 Premium Guillotine w/Laser
Personal Shredders
Multi+Media Shredder