The best partner at your production site in Malaysia

The best partner at your production site in Malaysia
Mitsubishi Electric provides full support of your global business.
01 Reliable Support and Services
We support Japanese manufactures in Malaysia with our dependable service programs.
Service Network
We support your production sites by our service network.
■Sales and Support Bases in Malaysia
Sales Office / FA Center (Singapore・Kuala Lumpur) in Singapore and Malaysia
MITSUBISHI ELECTRIC ASIA PTE LTD
307, Alexandra Road, Mitsubishi Electric
Building, Singapore 159943
TEL
65-6473-2308(Main)
FAX
65-6476-7439
Language
English/Chinese/Malay
HP
http://sg.MitsubishiElectric.com/fa/en/
Products
PLC, HMI, SV, INV, RB, LVS, MC, CNC
Service Area Singapore/Malaysia/Philippines
MITSUBISHI ELECTRIC SALES MALAYSIA SDN. BHD
Lot 11, Jalan 219, 46100 Petaling Jaya, Selangor, Darul
Ehsan, Malaysia
TEL
60(3)-7955-2088(Main)
FAX
60(3)-7956-3950
Language
English/Chinese/Malay
HP
http://www.MitsubishiElectricMalaysia.com
Products
PLC, HMI, SV, INV, RB, LVS, MC, CNC
Service Area Malaysia
■Sales Office/FA Center ： Singapore, Kuala Lumpur
●Distributor ：3 distributors, 10 locations: Kuala Lumpur(3),
Penang(2), Johor Bahru(2), Ipoh(2), Melaka(1)
1
01 Reliable Support & Services
■Distributor in Malaysia
●Flexible Automation System Sdn. Bhd.
●I Linear Automation Sdn Bhd.
＜ Head Office (Kuala Lumpur) ＞
Address 60, Jalan USJ 10/1B, 47620, UEP Subang Jaya, Selangor,
Darul, Ehsan, Malaysia
TEL
60-3-5633-1280
FAX
60-3-5633-6613
Products PLC, HMI, SV, INV, RB
Language Malay/English/Chinese
HP
http://my.pumasautomation.com/
＜ Head Office (Ipoh) ＞
Address 38, Persiaran Tembok, Taman Tawas Gemilang 30010,
Ipoh, Perak, Malaysia
TEL
60-5-546-6331
FAX
60-5-547-7331
Products PLC, HMI, SV, INV, RB
Language Malay/English/Chinese
HP
http://www.ilinear.com.my/
＜Penang Branch ＞
Address 27, Jalan Pesara Mahsuri 5, Sq. Nibong Kechil, 11900,
P. Pinang. Malaysia
TEL
60-4-643-3898
FAX
60-4-643-3308
＜ Kuala Lumpur Branch ＞
Address 17A, Jalan SS 18/1B, 47500 Subang Jaya, Selangor,
Malaysia
TEL
60-3-5637-6268
FAX
60-3-5635-7168
＜Johor Bahru Branch ＞
Address 16, Jalan Shahbandar 1, Taman Ungku Tun Aminah, 81300,
Skudai, Johor, Malaysia
TEL
60-7-557-8218
FAX
60-7-557-3404
＜ Penang Branch ＞
Address 1018(1ST Floor), Jalan Dato Ismail Hashim, 11900,
Penang, Malaysia
TEL
60- 4-646-8382
FAX
60-4-646-8157
＜ Ipoh Branch ＞
Address 84C-1, Jalan Kuala kangsar, 30010, Ipoh, Perak, Malaysia
TEL
60-5-506-0323/2528 FAX
60-5-506-0127
＜ Johor Bahru Branch ＞
Address No. 31A, Jalan Impian Emas 3, Taman Impian Emas,
81300 Skudai, Johor, Malaysia
TEL
60-7-558-5331
FAX
60-7-558-7331
＜ Melaka Branch ＞
Address No 20, Jalan PB 1, Taman Pedang Balang, Batu Berendam,
75350, Melaka, Malaysia
TEL
60-6-317-5090
FAX
60-6-317-5092
●MITTRIC SDN BHD
Address
5, Jalan Pemberita U1/49, Temasya Industrial Park,
Glenmarie, 40150 Shah Alam, Selangor, Malaysia
TEL
60-3-5569-3748
FAX
60-3-5569-3749
 Products LVS, MC
 Language Malay/English/Chinese
HP
http://mittric.com/
2
01 Reliable Support & Services
Technical Support
Technical Help Desk also available
Customers can freely consult with Mitsubishi Electric FA-Centers about technical matters in Malay, English, Chinese.
Please feel free to contact us.
■ Service Contents at Mitsubishi FA Center
・Technical Support(Malay/English/Chinese) ・Local Staff Training
・Field Survey
・Repair
・Show room
■ Your Contacts
・MITSUBISHI ELECTRIC ASIA PTE. LTD. 【FA Center】
(Technical (FA))Tio (Singapore) TEL：65-9824-7682(Mobile) E-mail: [email protected]
(Technical (FA))<Malay/English/Chinese> TEL：65-6470-2474(Office) E-mail： [email protected]
URL： http://sg.mitsubishielectric.com/fa/en/
3
Technical Consultation
01 Reliable Support & Services
CNC Support & Service
CNC Professional Support & Service
Service specialists provide support & service for CNC products installed in processing machine tools .
■ Before sales support (before installation)
・Technical Consultation
・Training school (Maintenance, operation, programming)
・Optimization adjustment(Cycle time reduction)
■ After sales support (after installation)
・On-site service ・Maintenance parts sales ・Repair
・Technical support service phone/email (Weekday 8:30am～5:30pm)
・Extended maintenance contract / preventive maintenance
・Retrofit /Replacement
■ Your Contacts
MITSUBISHI ELECTRIC SALES MALAYSIA Service Support Department
Kuala Lumpur (Head Office)(Malay/English/Chinese)
【Technical Support in Japanese】
Narita
Service Hotline：+603-7960-2627 E-mail：[email protected]
Mobile: ＋65-9737-2432
E-mail：[email protected]
For CNC Support & Service details, please refer to the URL link below.
https://sg.mitsubishielectric.com/fa/en/
4
01 Reliable Support & Services
Japanese Customers Support Dept.
Please feel free to contact Japanese Customers Support department.
The supporting staff members of Japanese Customers Support department offer advice and support for Japanese customers in Malaysia.
If you have questions or problems, please feel free to contact us.
■ Support Contents
・Answer Inquiries about Products ・Training Program ・Technical Seminar ・Products Introduction
・On-site Training ・Advice of Purchase Route ・Product Selection Support ・Comprehensive proposal of FA equipment
・Trouble shooting ・Support for Renewal ・Proposal for Energy-Saving ・Other Supports
■ Your Contacts
<Malaysia>
MITSUBISHI ELECTRIC SALES MALAYSIA SDN.. BHD
Japanese Customer Support Group
Inoue TEL：60-12-2353600(Mobile) E-mail：[email protected]
Izham TEL：60-13-225-5135(Mobile) E-mail：[email protected]
Akramin TEL： 60-12-3979037 (Mobile) E-mail： [email protected]
(in Japanese・English)
<Japan>
MITSUBISHI ELECTRIC CORPORATION
Industrial Products Marketing Division,
Asian Business Development Department
Uezono
TEL：81-3-3218-6284(Office)
5
01 Reliable Support & Services
Reliable Repair Service System
We offer quick repair service of FA products in Malaysia.
Distributors and service shops in Malaysia carry out repairs as well.
We enhance our repair service system to provide speedy service.
■ FA products available for after-sales service
PLC, HMI, Servo (Amplifier/Motor), Inverter, Robot, Power Distribution Control Products (Breaker/Electromagnetic Switches), CNC, etc.
6
01 Reliable Support & Services
CALL CENTER
In Malaysia, Japanese engineers directly provide FA technical support in Japanese.
We respond your FA technical questions in call center. Please feel free to contact us for local Japanese staffs.
■Language
Japanese
*You can reach to Japanese call center of technical issue.
■Time
Mon－Fri 8：00－18：00(*16：00)
(Time in Japan) (*public holidays and Saturday and Sunday 8：00－16：00)
*PLC FX､HMI GOT-F900/DU､ Energy Saving support products Fri 8：00-16：00
*Energy Saving support products except public holidays and Saturday and Sunday
■TEL
1-800-81-7698
*You can reach to Japanese call center without international call rates.
■Products
FA Products(PLC・HMI・Inverter・Servo・Robot・LVS)
7
01 Reliable Support & Services
■ Training Classes (Malaysia)
We hold training in Kuala Lumpur, Malaysia. A variety of actual products is used to implement training sessions from basic operations to
advanced programming in English, Malay, and Chinese. According to requests, we can offer customized training and on-site tutoring as well.
【Training Classes】
Product
PLC
HMI
Inverter
Servo
Robot/Vision
Class
Period
FX-PLC Basic
1 day
FX-PLC Advanced
2 days
A-Q Renewal and GX Developer
2 days
Q-PLC Basic and GX Works2
2 days
Q-PLC Advanced
2 days
CC-LINK IE and MELSECNET/H
1 day
CC-LINK
1 day
GX Developer/GX Works2
1 day
GT16 and GT Works3
2 days
GT10/14 and GT Works3
2 days
Inverter
1 day
MR-JN/JE Basic and FX-PLC
1 day
Simple motion(J3/J4)
2 days
F Series robot/Cognex In-Sight Vision(Guidance)
3 days
F Series robot/Cognex In-Sight Vision(CV Tracking)
2 days
【Flexible Automation System Sdn. Bhd. (Distributor and Service Shop) Training Room】
8
01 Reliable Support & Services
Technical Seminar
Free technical seminars are available upon requests.
Topics of seminar (example） : ･Suggestion of preventive maintenance for FA products, trouble-shooting and renewal
･Introduction of data collection aiming for productivity improvement and traceability management
･Introduction of energy-saving solution utilizing FA products
･Introduction of the current engineering tool
* Technical seminars are taking place in each cities. Please contact MITSUBISHI ELECTRIC SALES MALAYSIA SDN. BHD. for the details.
9
02 Extensive Support of your Business
A wide range of solution
Providing total solution as an integrated FA manufacturer.
■Mitsubishi – FA products
Controllers (PLC/HMI), Drive Controllers (Inverters/Servos), Robot, Power Distribution Controllers (Breaker, Electromagnetic Switches), CNC etc
■Sensor Solution
There are many kinds of sensors that have a lot of functions.
Do you spend too much time and costs for controlling sensor
setup, starting up and maintaining system?
By cooperation with each manufacturer partner, we easily
provide to start up and maintain system with One Tool.
We offer “iQ Sensor Solution”, reducing your Total Cost of
Ownership by combination Sensor・PLC・HMI・Engineering
environment.
10
■Sensor Solution
◆ Integration with Vision System
By cooperation with our partner “COGNEX”, the world-wide leading company of Vision System, we provide vision system for
productive equipment.
◆Integration with Wire-saving System
By cooperation with our partner “Anywire” , the leading manufacturer of sensor network, we
provide iQ Sensor Solution（iQSS） including wire-saving system and sensor.
◆ Integration with Sensor
By cooperation with our partner “OPTEX FA”, industrial sensor
manufacturer, we develop sensor control unit
that unit is easy to connect without ladder program.
We also offer high accuracy laser displacement sensor.
11
02 Extensive Business Assistance
Robot solution
◆Productivity improvement and total cost reduction
by automating production site robot
Mitsubishi Electric Corporation is a leading maker of factory
automation systems, and has abundant experience in various
areas including automobile parts, electronic and electric
components, liquid crystal displays, semiconductors, food
products, medicines, cosmetic products, potteries, education
and research.
We offers the best of its kind intelligent solution with highly rigid
arms which enable high-speed and high-precision operations, to support
factories, to arrange optimization and to
be one step ahead of other manufactures.
◆Offer s the best system by cooperating with our partners
Based on extensive experience in system construction, Mitsubishi
Electric Corporation will support the introduction of optimal automation
system in each field.
12
■Other solution
◆Logging
It is necessary for logging productive data to Improve productivity and quality.
We offer variety of logging products with advanced function.
13
■Other solution
◆Maintenance（Preventive maintenance/Breakdown maintenance）
Trouble of machines lead to decline of capacity utilization and quality.
We offer products and systems to prevent some machines trouble in advance, and support early recovery after trouble.
●Breakdown maintenance
●Preventive maintenance
MESEC-Q Series
Energy measuring module
Eco Monitor Light
Pilot current/alarm function
Measurement time function
High speed data logger
Trigger logging function
GOT
Back-up/Restore function
AC Servo
Machine diagnosis function
Inverter
Lifetime diagnosis function
AnyWire AS Link
Parametric detection function
One touch program jump function
Alarm function
14
■Other solution
◆Remote solution
We offer optimal remote solution by Internet, regardless of the overseas and
domestic bases location.
◆Pokayoke saving wiring system
There are big problems about picking up different parts during assembling
variety of parts.
We offer Pokayoke system with low cost, free placement, and easy wiring work by
cooperation with our partner “Anywire” .
◆Andon system
We offer Andon display which shows production results, operating status, and alarm of machines with Soft GOT.
15
02 Extensive Business Assistance
Overseas Technical Support Tools
■ e-Learning
e-Learning allows you to study with self-paced, interactive, and engaging
online training available anytime, anywhere. (Malay /English etc.)
With videos and charts, it effectively helps you to acquire many skills
including programming.
Make the best use of this material to improve ability of your local staff
members.
Language
Malay
English
course
Beginning series
Beginning series
Basic・Advanced
7courses
9courses
38courses
■ Satellite Training Series
We arrange Satellite Training Series that you can learn the FA products basics of electricity, wiring, and
PLC with watching DVD instruction. It will help you to improve skill of local staff members.
【Available Languages】 Japanese / English / Chinese / Thai / Vietnamese / Indonesian
【Bundled items】
<Part1> Electricity, Wiring, PLC Basic DVD Training/Training Kit/Textbook(each language)/GX Works2
<Part2> Inverter Basic
DVD Training/ Textbook(each language)
16
02 Extensive Business Assistance
【FA glossary】
Overseas Tech Support Tools
■ FA term dictionary
The FA term dictionary contains over 4,000 practical terms that will help you to communicate with local staff
members at design sites and production sites in Japanese and English. Please utilize it during business trips to
overseas and overseas assignment.
【Available Languages】
Japanese/English/Chinese (Simplified Chinese/Traditional Chinese)/
Korean/Thai/Indonesian/Vietnamese/Spanish (Castellano/
Latin America Spanish)/Portuguese (European Portuguese/
Brazilian Portuguese)/German/Italian/French/Russian/Polish /Czech/Slovak/Hungarian/Turkish
■ FA glossary
Over 750 technical words which are frequently used at design sites of
manufacturers are contained in this FA glossary. It will help you to improve
skill of local staff members in Japanese and English.
■ FA field glossary
The FA field glossary includes about 250 terms frequently used at
production sites. (between Japanese and English) Please make use of
it in preparation for overseas business trip and overseas assignment.
■ Collection of phrases used at FA sites
We provide a collection of phrases frequently used at FA sites in each
situation (design, production, and maintenance ｅｔｃ.) These are
expected to help communication with local staff members in Malay, and
English.
17
02 Extensive Business Assistance
Machine makers
We can introduce you to local machine makers, panel builders, and engineering companies
in Malaysia, according to requests.
■ Local machine makers, Panel builders
With our network, we can introduce you to local machine makers, panel builders, engineering companies, and system integrators.
When launching new business or expanding local business, please feel free to contact us.
■Your Contacts
<Malaysia>
MITSUBISHI ELECTRIC SALES MALAYSIA SDN. BHD. Japanese Customer Support Group
Inoue
TEL：6012-235-3600(Mobile)
E-mail：[email protected]
<Japan>
Mitsubishi Electric Corporation
Industrial Products Marketing Division
Asian Business Development Department
Uezono TEL:81-(0)3-3218-6284(Office)
18
03 Migration Support
We develop products based on the concept “ evolution and succession ” and provide full support of equipment upgrading.
Automation Products upgrading
Upgrading your automation products will solve your problems in factories.
■Proposal for upgrading of your FA equipment and systems
・We suggest upgrading which enables “Safety operation”, “Life cycle extension of equipment”, “Preventive maintenance”, “Improvement of
productivity and quality” and “Traceability” of your current equipment.
・ With know-how accumulated over the years, we provide support to customers in upgrading their equipment. We also offer a variety of
upgrading catalogues, collections of application examples, and replacement software for each FA product.
19
03 Migration Support
With a wide variety of eco support products and energy-saving products from power distribution equipment to production equipment,
we support your productivity improvement and cost reduction on upgrading.
We also offer energy-saving products that realized energy-saving by visualization of energy.
■ e&eco-F@ctory
We have integrated “e-F@ctory” that proceed improvement of
productivity and “Eco-Factory” that realized energy-saving by
visualization of energy.
We propose “e&eco-F@ctory” that promotes optimization of
energy of the whole factory.
Eco Monitor Light
Multi-meter
EcoWebServerⅢ
Mitsubishi PLC Q series “Power measuring module”
20
03 Migration Support
Migrating Support Products
We offer a large selection of migrating support tools.
Products of Mitsubishi Electric System & Service Co., Ltd.
Products of Mitsubishi Electric Engineering Co., Ltd.
A0J2
Migration Tool
AC Servo
Migration Tool
A series
Migration Tool
AnS series
Migration Tool
Support PLC migrating from
A0J2(H) to Q series.
Support migrating from MR-H□A
series to MR-J3 series, and from
MR-J□A series to MR-J3 series,
and from MR-J2S□A series to
MR-J4-□A series.
Support PLC migrating
from A series to Q series.
Support PLC migrating from
AnS series to Q series.
* We offer help when migrating FA equipment upon customers request. Please contact us for more details.
21
03 Migration Support
“Evolution and Succession”
We continue developing products with “Evolution and Succession” in mind.
■ ”Evolution and Succession” in Mitsubishi PLC transition.
22
03 Migration Support
■ ”Evolution and Succession” in Mitsubishi PLC FX series transition.
23
03 Migration Support
■ ”Evolution and Succession” of Mitsubishi HMI (GOT).
24
03 Migration Support
■ ”Evolution and Succession” of Mitsubishi inverters.
25
03 Migration Support
■ ”Evolution and Succession” of Mitsubishi servo.
26