tharshal training academy

THARSHAL TRAINING ACADEMY
THARSHAL TRAINING ACADEMY SDN. BHD.
(Co. No. 878595-X)
51, Jalan BS U5/BS, Bandar Pinggiran Subang, Seksyen U5, 40150 Shah Alam, Selangor Darul Ehsan.
Tel: 03-78599971 H/P: 016-2820710 & 017-2017044 www.tharshal.com Email: [email protected]
Australia Bangladesh China Cambodia India Indonesia Nepal
New Zealand Oman Philippine Russia Sri Lanka Singapore
CONTENTS
INTRODUCTION
4
ABOUT THARSHAL TRAINING ACADEMY
4
FOUNDER AND MANAGING DIRECTOR
5
SERVICES
6
VISION
6
MISSION
6
VALUES AND POLICIES
7
CORPORATE TRAINING PROGRAMMES
10 - 11
PROJECTS
12
REFERENCE HOTELS
13
CERTIFICATES
14 - 15
GRADUATION CEREMONY
16 - 17
BANGLADESH COLLABORATION
18 - 19
CHINA COLLABORATION
20 - 21
CAMBODIA COLLABORATION
22
INDONESIA COLLABORATION
23
INDIA COLLABORATION
24 - 27
PHILIPPINE COLLABORATION
28 - 29
NEPAL COLLABORATION
30
SINGAPORE COLLABORATION
31
NEW ZEALAND COLLABORATION 32 - 33
OMAN COLLABORATION
34
OUR STUDENT TRAINEES
35 - 37
FRIENDS & ASSOCIATES
38 - 40
3
THARSHAL TRAINING ACADEMY
INTRODUCTION
Hospitality and Tourism Industry has been the focus for Malaysia and many
countries in the Asian region. The governments have also become to realize about
the vast potential and economic value of the Hospitality and Tourism Industry
and it’s contribution towards the country’s growth and employment factors.
ABOUT THARSHAL TRAINING ACADEMY
Tharshal Training Academy as a leading training provider in hospitality and tourism
is well positioned to carry out the training specified. Tharshal Training Academy also
provide exposure to trainees in different environments of hospitality and tourism in the
capital city of KL and regional tourist centers such as Malacca, Genting Highlands,
Penang, Langkawi and Johor Bahru.
We emphasize that the training methods under this proposal does not end at
classroom interactions but would take trainees to industry and government locations to
observe at first hand the subjects of their training.
Tharshal Training Academy, a multi-disciplinary training institution with trainees
from various countries, would also be able to provide a learning environment that is
enriched by interactions with trainees from other disciplines and other countries.
FOUNDER AND MANAGING DIRECTOR
Mr. Kalaiarasan is the Founder and the
Managing Director of THARSHAL TRAINING
ACADEMY.
He is a certified Instructor of the American
Hotel and Lodging Association. He holds a
Diploma in Hospitality Management and a MBA.
He is also a certified Assessor Of The Great
Britain College Consortium.
Mr. Kalaiarasan has immense 25 years
experience in hospitality industry. He has
worked as a Waiter, Captain, Supervisor, Floor
Manager, Assistant Food and Beverage
Manager, Director and Consultant in Singapore,
Germany and Malaysia. Currently Mr. Kalaiarasan
is the Founder and the Managing Director of
Tharshal Training Academy, a Jabatan
Pembangunan
Kemahiran
(JPK)
and
Pembangunan Sumber Manusia Berhad (PSMB)
accredited training center in Malaysia. He is also
the owner and CEO of a group of companies.
Mr. Kalaiarasan foresees a tremendous demand
for Malaysian Education not only locally but also
all over the world. Thus, THARSHAL TRAINING
ACADEMY was formed within a short period of
time and has established representative office in
Bangladesh, Cambodia, India, Indonesia, Nepal,
Philippines, Russia, Sri Lanka, Vietnam and
many more countries to come in the future. He
personally maintains close contact with existing
partners and representatives and also
participates at Overseas Education Fairs and
road shows to ensure our clients, both existing
and prospective are familiar with our service.
Certified Assessor
Of The Great Britain
College Consortium
4
5
THARSHAL TRAINING ACADEMY
SERVICES
VALUES & POLICIES
The benefits of seeking our consultation are as follows:
OUR VALUE
We provide consultation that is more in depth and to the point.
We value individual who:
Is committed to continuously acquire KNOWLEDGE and
to come up with innovative ideas proactively through
his/her experience.
We provide on site services to counter
depersonalized experience of on line services.
any
potential
By choosing us as their consultants, our customers know whether
they are paying wisely as necessary and are sure that they get
what they pay for.
Our objective is towards training and retraining the employees
and students to keep them abreast of the ever-changing demands
of the hospitality industry.
Shows COMPETENCE in disseminating the acquired
knowledge and innovative ideas professionally and whole
heartedly.
Delight stakeholders with an astonishing VELOCITY in
meeting their expectation.
Our aim is to maintain high standards and provide quality services
to our clients.
OUR POLICIES
Student’s motivation and commitment.
We are committed to:
QUALITY – harnessing knowledge, skill and competence to
enhance the competitiveness of our products and services.
Career and academic growth plan.
Expose the students to the international working environment.
We provide trainees, consultancy and out-sourcing services
(foreign trainees, corporate training, professional training and
coaching).
COSTS – ensuring cost effectiveness and efficiency and
value of our products and services.
RESPONSIVENESS – serving and responding to our
customers promptly and timely.
We provide trainees from various countries according to the needs
of our clients such as Bangladeshi’s, Cambodians, Indians,
Indonesians, Nepalese, Filipinos, Russians, Sri Lankans and
Vietnamese.
VISION
THARSHAL TRAINING ACADEMY with a vision of “YOU MATTER”
Over the years THARSHAL TRAINING ACADEMY has gained the
trust and support from the hospitality professionals of the leading
hotels in Malaysia.
MISSION
We believe that every individual and organization wants
improvement and ultimate success.
To promote self-development in individuals and organizations
with an objective to improve both quality and productivity.
To provide the best selection of self-development products and
services.
6
7
THARSHAL TRAINING ACADEMY
8
9
THARSHAL TRAINING ACADEMY
CORPORATE TRAINING PROGRAMMES
CUSTOMER SERVICE
HOUSEKEEPING OPERATION SKILLS
Customer Services for Front Liners
Professional Images
Managing Services Expectations
Selling Skills
COMMUNICATION SKILLS
Emotional Intelligence
Negotiation Skills
Report Writing
Business Writing
Writing Winning Proposals
Business Communication
Presentation Skills
Corporate Communication
Consulting Skills for Professionals
TIME MANAGEMENT
Why Time Management Important
Basic Concepts Of Time Management
Failure In Time Management
Important, Urgent and Less Important
How Is The Right Way To Management
Effect Of Proper Time Management
TEAM BUILDING (Batam, Port Dickson,
Ulu Yam, Penang Etc)
Where Are We?
Why Team Fail
Why Is It Important To Work In A Team
Benefit To Work In Team
Problem To Work In The Team
Solution To Each Problem
MARKETING AND SALES
Handling Difficult Customers
Developing Effective Marketing Strategies
The Art Of Selling
Effective Presentation Skills
Strategic Planning For Marketing Managers
HUMAN RESOURCE DEVELOPMENT
10
Elements Of Human Resource Management
Strategic Manpower Planning
How To Reduce Sick Leave and Absenteeism
Effective Management Of HRD
Evaluating Training Impact (Pre and Post)
Introduction to Housekeeping Operation
Guestroom Cleaning
Public Area Cleaning And Other Types Of
Cleaning
Housekeeping Service Room
Housekeeping Chemicals And Hazards
House Services Control In Housekeeping
Department
Safety And Security Rules And Regulations
The Importance Of Housekeeping With The Front Office And Others
HOSPITALITY SUPERVISION
The Supervision And The Management Process
Effective Communication
Discipline
Special Supervision Concern
Time Management
Managing Conflict
HOSPITALITY ENGLISH
Greeting, Addressing And Welcoming A Guest Courteously
Courtesy Phrases
Handling Complaints
Recommending Services
Polite Conversation Giving Directions
Giving Instructions On The Use Of Equipment
Offering Advice And Assistance
Telephone Techniques
Customer care
GROOMING
Creating A Positive First Impression
Taking Care Of Your Skin, Hair And General
Hygiene
Dressing For The Job
Knowing The Right Things To Say In A Social
Situation
Basic Interview Skills
MOTIVATION THROUGH LEADERSHIP
Power And Empowerment
Get To Know Your Employees
Motivational Strategies
Identifying Motivational Problems
Leadership Styles And Motivations
11
THARSHAL TRAINING ACADEMY
PROJECTS
REFERENCE HOTELS
PROJECT 2009
The students will be placed in various hotels throughout
Malaysia. Listed below are some of the hotels that we
work with:
Support / Corporation with Ministry of Human Resource under
the Project Peransangan Ekonomi Belia Malaysia 2009 to
develop youth towards to skills programme. Under this project,
550 youths have been trained with skills training programme
and given job placement.
PROJECT 2010
Support / Corporation with Jabatan Perdana Menteri and
Yayasan Strategik Sosial under the Project Latihan
Kemahiran Belia India 2010 to develop Indian youth towards
to skills programme. Under this project, 190 youths / single
mother have been trained with skills training programme.
Support / Corporation with Jabatan Perdana Menteri and
Northern Corridor Implementation Authority under the Project
Latihan Kemahiran Belia Malaysia 2010 to develop youth
towards to skills programme. Under this project, 200 youths
have been trained with skills training programme.
PROJECT 2012 / 2013
Support / Corporation with Kementerian Sumber Manusia
(Jabatan Pembangunan Kemahiran) and Malaysian Association
Of Hotels under the Project Sistem Latihan Dual Nasional
2012 / 2013 to develop youth towards to skills programme.
Under this project, 402 youths have been trained with
skills training programme.
PROJECT 2014
Support / Corporation with Kementerian Sumber Manusia
(Jabatan Pembangunan Kemahiran) and Malaysian Association
Of Hotels under the Project Sistem Latihan Dual Nasional
Peningkatan Tahap to develop youth towards to skills
programme. Under this project, 560 youths are being trained
with skills training programme.
Grand Hyatt, Kuala Lumpur
Kota Permai Golf Club, Shah Alam
Federal Hotel, Kuala Lumpur
Tropicana Golf Club
Impiana KLCC Hotel, Kuala Lumpur
Sungai Long Golf Club
Carcosa Seri Negara, Kuala Lumpur
Crystal Crown Hotel, Kuala Lumpur
Holiday Inn, Melaka
Damas Suites and Residences
Hatten Hotel, Melaka
Double Tree Hilton, Kuala Lumpur
Flamingo Hotel, Kuala Lumpur
Ancasa Hotel, Kuala Lumpur
Park Royal, Kuala Lumpur
The Chateau Resort, Kuala Lumpur
Sunway Lagoon Resort Hotel, Selangor
The Plaza Hotel, Kuala Lumpur
Capitol Hotel, Kuala Lumpur
Colmar Tropicale Resort
Ancasa Hotel, Port Dickson
Port Dickson Golf Club
Glory Beach Resort, Port Dickson
Thistle Port Dickson Hotel
PNB Ilham Port Dickson
Klana Beach Resort
A Famosa Resort, Melaka
Royal Bintang The Curve, Selangor
Royal Selangor Club
Royal Bintang Hotel, Kuala Lumpur
Royal Chulan Damansara
Zenith Hotel, Kuantan
KLGCC
Best Western Premier Dua Sentral,
Kuala Lumpur
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THARSHAL TRAINING ACADEMY
CERTIFICATES
14
CERTIFICATES
15
GRADUATION CEREMONY
16
GRADUATION CEREMONY
17
THARSHAL TRAINING ACADEMY
BANGLADESH COLLABORATION
18
BANGLADESH COLLABORATION
19
CHINA COLLABORATION
20
CHINA COLLABORATION
21
THARSHAL TRAINING ACADEMY
CAMBODIA COLLABORATION
22
INDONESIA COLLABORATION
23
THARSHAL TRAINING ACADEMY
INDIA COLLABORATION
24
INDIA COLLABORATION
25
THARSHAL TRAINING ACADEMY
INDIA COLLABORATION
26
INDIA COLLABORATION
27
PHILIPPINE COLLABORATION
28
PHILIPPINE COLLABORATION
29
NEPAL COLLABORATION
30
SINGAPORE COLLABORATION
31
NEW ZEALAND COLLABORATION
32
NEW ZEALAND COLLABORATION
33
OMAN COLLABORATION
34
STUDENT TRAINEES
35
STUDENT TRAINEES
36
STUDENT TRAINEES
37
FRIENDS & ASSOCIATES
38
FRIENDS & ASSOCIATES
39