May, 2009 - Claims Prevention and Procedure Council

Transcription

C P P C
Here’s Hoping for a Positive Summer Season!
May, 2009
C P P C
BOARD OF DIRECTORS
PRESIDENT
Gene Shontere (Rep.)
Shontere Restoration
(301) 753-6051
[email protected]
VICE-PRESIDENT
Deborah Williams (Insurance)
Unirisc
(407) 228-2026
[email protected]
SECRETARY
Dori Bledsoe (Mvg/Stg Agent)
Covan World-Wide Moving
(800) 239-1116
[email protected]
TREASURER
Don Kistner (Rep.)
Kistner’s Full Claims Service, Inc.
(309) 786-5868
[email protected]
DIRECTORS
Mark Caldwell (V.L.)
United VL/Mayflower Transit
(636) 349-2585
mark_caldwell @unigroupinc.com
Tamela Cundiff (Mvg/Stg Agent)
Armstrong Eagle Worldwide
(630) 688-2714
[email protected]
Guy Endsley (Rep.)
Lone Star Restorations
(512) 515-6900
[email protected]
Don Fuess (V.L.)
NorthAmerican Van Lines
(260) 429-2702
[email protected]
Linda Hamilton (V.L.)
Allied Van Lines
(630) 570-3267
[email protected]
Dan Manning (Rep.)
Manning Claim Services
(201) 612-8670
[email protected]
Lynne Singer (Rep.)
Furniture Medic
(719) 495-2582
[email protected]
Mark Spiehler (V.L.)
Atlas Van Lines, Inc.
(812) 424-4326
[email protected]
Mitch Treider (Rep.)
Complete Furniture & Interiors
(321) 269-1141
[email protected]
Mark Weathersby (Rep.)
Craftsmanship by Weathersby
(757) 464-9150
[email protected]
EXECUTIVE DIRECTOR
Alan R. Jobe
(866) 276-5656
[email protected]
President’s Message
MAY I have some information? Just to play on the month of May name.
It is one of the few months that the name presents an opportunity to be
used in the theme of this article. And the answer to the question, as far
as the CPPC is involved, is yes you can.
Recently I had a conversation with an industry leader and longtime
member in regards to locating a source. It surprised me that they were
not using the CPPC website as a tool. The wealth of information and education provided on our website, www.claimsnet.org, is helpful in performing your transit claims responsibilities. Please consider using the
following areas to assist you in excelling at your facet of the industry.
The first and strongest tool is under the Members section and as the
CPPC Roster. This is a list of our members and allows you to search for
them in a format that should serve your needs. Don't forget that under
the zip code search to only use the first three digits of the zip code. You
can also search by name, company name, or state they are located in.
This will require a user and password that you can obtain by contacting the CPPC Executive Director, if you do not have one in place. Take
this opportunity to see and possibly update your own information or to
check for its accuracy.
The Members section also offers other information including copies
of this Newsletter online. The CPPC information includes Bylaws and
Policies that govern our organization. For specialty and unique sources
there is Vendor/Supplier section. Also can find industry accepted forms
if you're looking to update your information or the way you provide it.
www.claimsnet.org also offers areas to advertise within this Newsletter
and the rates involved. You will not find another method to reach people within the transit claims industry in a more economical fashion. Our
classifieds section offers a free opportunity to sell items or fill needed
positions. There are areas to see a calendar of events on the horizon and
an area that presents membership information.
The Contact Us section is an opportunity and easy way to contact your
Board of Directors and/or your Executive Director. There are e-mail
links to one or all of the CPPC Board Members. Please take a few moments to present your thoughts about the direction or possible improvements of the CPPC. These industry leaders welcome the opportunity to
hear from their membership and improve your organization through
your input.
Please take a few minutes out of your busy day to investigate www.
claimsnet.org to investigate all that it offers. Also do not hesitate to contact the CPPC office with ideas and directions that would improve this
website. The CPPC has not stood still in its direction with this website
and have no plans, but those to move forward. We welcome all perspectives from our members and hope to be able to satisfy all their needs.
MAY I thank you for taking a few moments out of your day to investigate our CPPC Newsletter and Website? THANK YOU
Gene v
CPPC - 3
C P P C
Welcome to the
Claims Prevention &
Procedure Council’s
May, 2009
Newsletter
This month:
Plus our usual features...
Can You Sleep On A
Lumpy Mattress
by Mrs. Billye Thoma....................... Page 8
President’s Message
by Gene Shontere.............................. Page 3
Thank You to Our
2009 Donors.................................... Page 9
Sweet and Cynical..................Page 13-14
The Plight of the Repair Firm
is a Challenging One
by Lynne Singer.........................Page 10-12
Claim Tip of the Month............... Page 15
Green is in the Air
by Alan Jobe...............................Page 27-28
Ask the Computer Guy
by Guy Endsley............................... Page 24
Welcome New Members........Page 25-26
From the Other Side of the Desk
by Dan Manning.......................Page 29-30
Spring Workshop
Attendees..................................Page 31-34
Letters to the editor are
encouraged. Please send
your thoughts to the CPPC
office at [email protected]
CPPC office hours are
from 9-4 CST
The CPPC Newsletter is published monthly by the Claims Prevention
and procedure Council, Inc., P.O. Box 1117, Newburgh, IN 47629, USA.
All rights reserved. Subscription rate $20.00 per year included in annual membership dues. Advertising rates upon request. The opinions
expressed in this publication do not necessarily reflect the views of the
membership, staff and/or Board of Directors of the CPPC. All material
published herein are the sole opinion of the writer and should not be
construed as the opinion or policy of the CPPC or the company which
employes the writer.
DEADLINES for submitting articles and advertisements is the first day
of the month before the issue month (Jan. 1st for February issue, February 1st for March issue, etc.)
CPPC - 4
C P P C
Do you know where your FurniturePro is?
When you rely on the most trusted name in
furniture repair to handle your claims, you get:
- A nationwide network of highly skilled furniture
repair experts
- The only technicians backed by 190 years of furniture
industry experience
- The professional image that your customers expect
- Affordable rates, detailed inspections, and prompt
quality service
CPPC - 5
For the nearest insured
independently-owned
and operated franchise visit
www.guardsmanfurniturepro.com
or call 800.486.6377
C P P C
0
'VSOJUVSF.FEJDPGGFSTDPOWFOJFOUPOTJUF
GVSOJUVSFSFQBJSBOEQSPGFTTJPOBMDMBJNTTFSWJDF
'V
X
UI
X
t
t
t
t
'VSOJUVSF.FEJD-JNJUFE1BSUOFSTIJQ"MM3JHIUT3FTFSWFE
CPPC - 6
DF
C P P C
0O4JUF&YQFSUJTF
'VSOJUVSF.FEJDVOEFSTUBOETUIFEFNBOETPGXPSLJOH
XJUIJOUIF.PWJOH*OEVTUSZ8JUIPWFSMPDBUJPOTJO
UIF64BOE$BOBEBXFBSFSFBEZUPNFFUZPVSOFFET
XIFSFWFSUIFZBSJTFCZPGGFSJOH
t
2VJDLIBOEMJOHPGDMBJNT
t
5IPSPVHIBDDVSBUFQSPNQUSFQPSUJOH
t "XJEFSBOHFPGUIJSEQBSUZTFSWJDFT
t
"QSPGFTTJPOBMJNBHFXJUIVOJGPSNFEBOE TLJMMFESFQSFTFOUBUJWFT
'JOEB'VSOJUVSF.FEJDOFBSZPV
XXXGVSOJUVSFNFEJDDPN
CPPC - 7
C P P C
CAN “YOU” SLEEP ON A LUMPY MATTRESS?
(OR HOW NOT TO PACK A PILLOW TOP MATTRESS)
Mrs. Billye Thoma
Trilogy Claims Service
The customer called the Booking Agent immediately
after delivery to report their “lumpy” mattress. (SEE
PHOTOS) The customer faxed over the Claim Form
for this 1 item - for this national account customer, the
agent needed to verify that the damages were transit
related and handle this “essential” item right away.
Was the mattress an old mattress and damaged due
to age and usage; was the mattress just lumpy and
needed to be flat for a while. The inspection and photos showed that the mattress had a huge “lump”. The
lump was definitely due to improper packing
and was transit related. The
photos show the
huge lump in
the middle of the
mattress.
The manufacturer’s website showed this Pillow Top
Mattress for $2,500.00. The customer only claimed
$800.00 for the mattress, so payment was made as
claimed.
Please review with all personnel the importance of
properly preparing a mattress/box spring for shipping. Salesmen: you are the 1st contact; you should always verify the size and note the paperwork with the
size/make/type. Packers ~ you see the mattress/box
spring; let the crews know what to expect. Van Operators ~ keep shrink wrap as part of your supplies and
make sure you pick up the correct mattress cartons.
It appears that
the mattress was
packed in a mattress carton; however, the carton
was not “wide”
enough for the
width of the pillow top. Apparently the mattress
was “squished”,
not squeezed but “squished” into the carton. The
cushioning materials of the pillow top mattress were
pushed to the middle and held together during the interstate move. The foam and cushioning adhered together making a big large lump – this mattress could
no longer be used.
While the Van Operator attempted to protect the mattress by putting it in a mattress carton, the carton was
not the correct width/depth. What is the correct way
to handle the pillow top mattress - shrink wrap only;
shrink wrap and then put into a mattress carton; get a
bigger carton.
CPPC - 8
Proper Preparation helps
reduce claims!
Thanks Mrs. Billye Thoma
- A Division of Total
Military Management
20555 FM 1488 #1A,
Magnolia, TX 77355
EMAIL:
[email protected]
C P P C
Thank You to Our 2009 Donors
AAckerman & Sons, Inc.
Litco International, Inc.
Amato’s Furniture Service
Metro Claims
Allied Van Lines
Artisan Restorations
Artisian Restoration, Inc.
At The Shop
Bentz & Weathersby
Carl Colagrossi Furniture Service
Clarke Company Restoration
Coatings & Claims Consultants, Inc.
Complete Claim & Furniture Service
Covan World-Wide Moving, Inc.
DCT Leather
Furniture Care of Rochester
Furniture Medic
Furniture Medic
Furniture Medic
Graebel Companies, Inc.
Guardsman FurniturePro
H. R. Martin Companies, Inc.
Hensler Furniture Restoration, Inc.
Heritage Custom Furniture, Inc.
HomeTeam Solutions
Image Restorations, Inc.
Integrity Claim Service
Justice’s Finishing Line
Kistners Full Claims Service
Manning Claim Services LLC
National Claims Services, Inc.
NorCal Restoration
North American Van Lines
Old Style Furniture Repair & Claim Service
Premier Professionals
Pro Touch Up, Inc.
Pro-Touch Furniture Repair, LLC
R. L. Wills Claims Service
Raschella’s Custom Services
Remarkable Restorations
Restoration, Ltd.
Sand Tech LLC
Schoenbauer Furniture Svc
See Restoration Unlimited Inc.
Shontere Restoration, Inc.
Southern Furniture Specialists, LLC
Southern Transit Repair
T R S Furniture Repairs
Team Estate Sales & Appraisal
The Village Woodsmith, LLC
Unirisc, Inc.
United VL / Mayflower Transit
Universal Restoration Services
Weathersby Guild - Headquarters
Weathersby Guild - Richmond
Wheaton Van Lines
CPPC - 9
C P P C
The Plight of the Repair Firm is a Challenging One!
by Lynne Singer – Furniture Medic – Colorado Springs, CO
The plight of the repair firm is a challenging one. The
days of walking into a house, doing repairs, leaving
the same day with a satisfied customer and a check
in your hand are over. Today, things are much more
complicated…we project manage third party inspections; custom mill parts, repair drywall damage from
the sofa too big for a hallway, order and replace washing machine control panels, coordinate TV repairs, research china patterns, order and install replacement
tops and yes, we even repair furniture!
Not only have the job requirements changed, the customers have changed. Many shippers have become
smarter, greedier and generally more difficult to deal
with every year. Bottom line, keeping our sense of humor is the key! In an effort to let them know how they
sometimes sound to us, here’s an open letter to shippers.
Dear Mr and Ms Shipper,
Let me begin by saying I’m sorry you had trouble with
your move. The moving company tries hard to provide the best service possible, but sometimes things
happen.
Is this the worst damage I’ve ever seen? ARE YOU
KIDDING ME?! No, not even close! I could write a
book about the moving damage I’ve seen over the
years, but no one would want to read it! Let’s just say
my record book is a place no one wants to be. No one
hires us unless there is a problem. No one ever calls
and says, “go see Ms Shipper to celebrate the perfect
move.”
I understand your move did not go perfectly and
you’re upset, but think about how some of your
claimed items sound to us…
• So, which 2 of the 200 scratches on the top of this
coffee table do you think are new?
• I understand your Grandfather made this desk but
that doesn’t make it an antique and it certainly doesn’t
make it worth $2000!
• Oh, this broken Menorah is a family heirloom? Hmmmm, let’s just take a look at the markings on the
base. Oh my, look… a Made in Japan sticker!
BILL RUBLE
ARTISTIC FURNITURE
RESTORATION
What’s that? This is absolutely, positively, without
question the worst move you’ve ever had? Yes…yes…
I understand but…please calm down and don’t’ get
angry with me, I didn’t cause the damage but will do
my best to resolve the problems…
Serving Cincinnati & Dayton, OH,
Lexington & Louisville, KY
Look, I have to be nice to you or the claims adjuster
will have my head. You don’t have to be nice to me,
but it certainly helps! Work with me, help me help
you!
• NO MILEAGE FEES •
Complete Claims Service for over 30 years!
Bill personally handles every claim with your shipper!
An Authorized
Restoration
Center
America’s Furniture
Restoration Specialists
P.O. Box 531067, Cincinnati, OH 45253
Tel: (513) 889-0002 • Fax: (513) 889-0012
Cell: (513) 739-5112
Email: [email protected]
CPPC - 10
C P P C
• Would you please ask your dog to get off the sofa
so I can inspect the soil you think the movers got on
it? These marks look more like dirty dog paws than
handprints to me…
• Well, actually this is not solid cherry, it’s pressboard
with paper veneer the color of cherry.
• No, I have never inspected bras with burst bladders before…oh, the Victoria Secret Holiday edition?
It was packed under books and burst? Yes, I see the
stains…ARE YOU KIDDING ME??!!
• So, you paid $400 for this lamp? Look, there’s a
Walmart price tag for $35 on the bottom! (For future
reference, you really should check for and remove all
of the price tags before I get here)
• No, no, no! I understand the power sex toy makes
a terrible noise when you turn it on, but I don’t want
you to show me…Uhhh, there’s no external damage,
so I’ll check with the claims adjuster to see if they
want third party inspection! Yikes!
• Before you claim the $1 plastic cup, the Barbie with
the head broken off, the dented bar of soap, the binder with the bent cover or the ream of paper with 10
sheets creased, breath in…breath out…and let it go!
• I’m not looking for a fight, but just for fun, let’s
clarify the term, “destroyed”. According to American
Heritage 5th College Edition, it means “completely
spoiled, ruined”…a 3” scratch on the top of a pressboard desk is not destroyed!
• Pleeeeeeeease don’t tell me what I need to do to
repair the damage and pretty pleeeeeeeease don’t tell
me to “slap some putty” in it.
• Can’t find the damage? Oh no, don’t you dare get
the halogen light out to look for the 1/16” nick on the
dresser top!!!! Maybe it’s not even there any more…it
must have healed itself!
• I’m sure the vase was broken…and yes, I’m certain it was from the Ming Dynasty, but you really
shouldn’t have thrown it out before I got here! The
claims adjuster will love this one!
• You know, if you’re going to claim $1000 for these
shattered pictures, don’t tell me about the garage sale
Dee’s Furniture
Specializing in impartial
inspection reporting services
Serving Chicago & N.W. Indiana
Donna Bandy - Owner
[email protected]
Ph: 708-297-4170 Fax: 708-960-0105
rd
2528 183 Street, Homewood, IL 60430
CPPC - 11
C P P C
where you bought them! I’m probably going to tell on
you!
I do understand each and every one of your items are
important to you, but if you could just breath in…
breath out…and let some of these things go, we’d all
be winners. Please tell us the truth and don’t force
us to play detective to prove you’re “fibbing.” The
moving company will take responsibility for damage
caused by their employees; they want to play fair, but
sometimes you want more than is fair.
A little respect would go a long way. We’re trained
professionals…sometimes 3rd or 4th generation craftsmen. We can’t always tell you what you want to hear,
but we will always tell you the truth. Dry climate really can cause ¼” cracks on tops and sides; those black
marks look like impacts from your vacuum cleaner;
the dings on the dining room chair backs are the same
height as the table and those “scratches” on the crib
appear to be baby teething marks, not transit.
In closing, please know we work hard to provide quality service for you and your claims adjuster…we take
great pride in our repairs and problem solving skills.
Most importantly, we try to keep our sense of humor
and hope you will do the same!
Yours Very Sincerely,
The Repair Firm v
CPPC - 12
Over 40 years experience
specializing in on site touch up & repair
Scratches - Gouges - Broken Wood
Thorough Reports - Clear Photos
C P P C
Sweet and Cynical
side, I guess that is the woman in me. Hey, this girl did not
get to where she is overnight.
Sweet and Cynical’s column is here to answer your questions. Mr. Cynical and Mrs. Sweet thank those that have
taken the time to send in questions in the past and welcome
new ones. If you have a question for Sweet and Cynical,
please email them to the CPPC office at cppc@claimsnet.
org. Simply place “Sweet and Cynical” in the Subject Line
and the office will route it direct to us for review and response. Sources of all questions are kept confidential, so
you do not have to worry.
Dear Sweet and Cynical,
I am beginning to see more and more cashouts to customers
rather than authorization for repairs; yet the customer is
being told to contact the repair vendor direct if they want
to have repairs completed. It concerns me that we are not
being asked direct to do the repairs. The only explanation
I am receiving to this matter is that the claims processors
are under the gun to resolve the claim under a time line and
they are cashing out to get the matter resolved and off their
desk. I know there have been discussions before that time
lines on these matters take into consideration repair time, if
cashouts on non-repairable items are completed timely. Has
that allowance time for repairs changed and the vendors not
advised? It just seems to me that proper customer service
is not being offered, if they are not arranging for the repairs
on the customer's behalf. Plus in this economical times, a
customer is more likely not to have the repair work done.
Not only does that leave the damage in front of the customer
to remind them of their unsatisfactory move, it could bring
that item back into play the next time it is moved. Why
would it not be everyone's goal to either repair or remove
all such items out of the customer's possession, so that we
avoid possible repeat claimage? How can we get this matter
discussed so that all parties are best served. We need the
repair work during these lean times, so that we are there
as this economy turns around. Can you two give us any
insight?
I really think this is where your interpersonal skills have to
come into play. If you are lacking in that area, you might
need to get some assistance from a sweet talking little phillie,
I am sure Mr. Cynical can hook you up with quite a long
list of those. Mostly rejects, and not his doing; but that is a
story for another time.
Okay, back to the subject at hand. If you have not already
established a strong interpersonal relationship with those
that are assigning you work, then shame on you. Those
relationships make you more than just a repair vendor on
a list. That relationship will cause those assigning you, to
treat you different. The reason, is that they seem to know
you. You are more than a name on the list. If you have
missed this valuable element; then run, don't walk to your
phone and get on the wire. Make that contact, establish
that relationship and make yourself, your abilities and your
needs known. That does not mean go in there whining
about your financial dyer straights. It means build a working relationship where you are known and are more than
just another name on a list. Make sure those assigning you
know your work skills and your desire to do the work and
make their customer whole. Learn what time constraints
they are working under to complete the tasks in their office
and let them know if you can meet them and what you can
do to make their job easier. These factors can turn that potential cashout into your next work assignment.
You are not going to step on toes if you ask why a claim has
been cashed out rather than repairs being assigned. There
could be extenuating circumstances that are making cashouts necessary. Again your relationship with those assigning you can make asking these questions easier. Do not ever
Los Angeles, Ventura, Orange & San Diego
Cashouts Causing me to See "RED"
Dear Cashouts,
I truly can sympathize with you and your situation. It has
been an ongoing topic for quite some time and it seems to
be even more prominent when you are sometimes literally
waiting for that next assignment. I wish I had a crystal
ball that could give us all some positive insight for the near
future, but we all know that isn't going to happen. I have
heard from several of my work associates on this subject
matter and we have tossed the pros and cons of this matter
around more than once. I literally can argue it from either
CPPC - 13
TEL & FAX: (310) 306-7414
CELL: (310) 418-4542
C P P C
under estimate the value of building that working relationship. Just like those Mastercard Commercials, the results
are Priceless. Start Building and Good Luck
the ball park peanuts or you might very well grow a fuzzy
tail that matches your upper lip moustache. Girl you really
need to look into some cosmetics. You know I love ya girl.
Signed,
Mrs. Sweet
I am cranky and going to bed. Good-night.
Cynical v
Well Red,
There you have it, Right from the horses mouth. The last
time she was a "phillie", she was at a baseball game in
Philadelphia shoving so many peanuts and hot dogs in her
mouth, you would swear she was an oversized carnivorous
squirrel on a binge diet.
Anyhow, enough of that. I've got to try to sleep tonight
without re-living those haunting moments in slow motion.
I agree with you. I would like to see all the carriers spend
their time making repairs their goal.
We must all remember, if the carriers make it a priority to
press repairs, all the repair firms have got to find a way to
do them quickly, and efficiently, so I don't have to suffer for
your slowness.
I agree with Mrs. Sweet’s idea of tight relationships. I definitely get more work from those people who have met me,
and grown to accept my outlooks. It is better to be understood and overworked than underpaid and underemployed.
P.O.
BOX
14714•• • TUALATIN,
PORTLAND, OR
97293
P.O.
BOX
14714
OR
97293
P.O.
BOX
3684
OR
OH
97062
P.O.
BOX
14714 •••PORTLAND,
PORTLAND,
97293
P.O.
BOX
14714
PORTLAND,
OR
97293
P.O.
BOX
14714
PORTLAND,OR
OR
97293
Phone: (503) 699-2147 • FAX (503) 699-2148
Speaking of which, Mrs. Sweet is working on getting herself
a second job as a Realtor. I think she will do well at selling
houses to first time buyers. It will be like her first husband's
life after their marriage. She only has to sell the house once
to someone who has no idea what they are getting themselves into, and then they get to pay for it for the rest of their
life. Ha ha
I think that there should be a panel put together at a workshop to address this issue. We just missed this year’s, but
there is always the fall Convention. Hopefully someone will
read this and take advantage of the ideas that you have set
into motion.
To all of you carriers who already do everything possible
to make sure repairs get done instead of cash outs, I salute
you. I assure you that all of the repair firms would thank
you too.
Lastly, some parting advice for everyone's favorite personality, Mrs. Sweet. I do recommend that you take it easy on
CPPC - 14
E-mail:
E-mail:coatcon@qwestoffice.net
coatcon@qwestoffice.net
E-mail: coatcon@qwestoffice.net
www.coatingsandclaims.com
E-mail:
[email protected]
E-mail:
coatcon@qwestoffice.net
C P P C
CPPC Claim Tip of the Month
As Suggested by Billye Thoma of Trilogy Claims Service
 Type
 Regular
 Pillow Top
 Air
 Foam
 Other
 Size
 King
 Queen
 Full
 Twin
 Count
Knowledge of the type, size and number of mattresses to be shipped is very important to avoid
improper handling or inadequate preparation for these items in transit. Gathering of this
information should start with the initial contact with the customer and shared with all parties
that will be involved in the handling of the shipment. Mattress claims can be very costly, but
avoided if handled properly.
"Secure the information and pass it along."
CPPC Claim Tip of the Month comes from our Members. Do you have one that you want to share? If so,
please forward your idea to the CPPC office at [email protected] and put “Claims Tip” in the subject line.
Share your ideas with other members so everyone benefits. As a repair vendor are you seeing repeat offenders?
As a claims handler have you found a solution to an ongoing problem? From the article submitted in this
issue by Billye Thoma of Trilogy Claims Service, we find this month’s CPPC Claim Tip.
BayArea
Complete claims service
Restoration
Serving the Entire San Francisco Bay Area
Over 35 Years Experience
650-728-1662 Office | 650-728-1663 Fax
[email protected]
We handle: antiques, art, marble, metal,
property, appliances, TVs, DVDs, stereos,
computers, doll houses, chandeliers,
clocks, lamps, etc.
All Work Guaranteed
CPPC -15
C P P C
Classic Furniture Services
New England’s Moving Claims Leader
Serving Mass., R.I., N.H., & CT
phone: 800.834.6016 • fax: 800.510.0408
www.classic-furniture.com
Onsite Repairs & Complete Restoration
Upholstery & Leather Repairs/Cleaning
Antiques • Fu�l Service Claims Han�ling • Third
Party Services • Residence Repairs
Restoration
Center
An Authorized
Full inspection & complete claims service
including digital photographs for the Moving
& Insurance Industries Services Available up
to 150 Mile Radius of Denver, CO
— SINCE 1974 —
Claims Inspection • Antiques Restored • International Division
Total Furniture Repair
& Restoration Services
including:
•
•
•
•
LZYdi]ZY^[ÒXjai>bbZY^ViZan!
i]Z^bedhh^WaZiV`ZhjhVaîiaZadc\Zg#
Not a chain, not a franchise. Owner-managed,
by Dan Whitney & Leo Molina, Brandt and Whitney is
“the real deal.”
Fine Arts Restoration:
• Marble
• Fine Ceramics
• Paintings
• Picture Frames
• Porcelain
• Antiques Restored
• Statuary
• Claims Service
Mobile service for on-site wood & leather touchup
Regluing & Repairing
Expert Refinishing
Top Quality Reupholstery
• Refinishers • Upholsterers
Residential • Commercial
Main Office:
HIALEAH
349
338
Sarasota •
FT. MYERS
Naples •
Marco Island •
3140 W. 84th Street, Bay #6 • Hialeah, FL 33018
341
★
334
• Boca Raton
333
• Ft. Lauderdale
★
340 330
331 HIALEAH
332 • Miami
Phone: 305.558.5141 • Fax: 305.556.0700
E-mail: [email protected]
• Fort Pierce
• West Palm Beach
339
Brandt & Whitney, Inc.* 4885 South Broadway * Englewood, Colorado 80110
Phone: (303) 788-0820 * Fax: (303) 788-1701 * E-mail: [email protected]
• Key Largo
• Key West
CPPC - 16
Web: www.brandtandwhitney.com
www.furniturerestorationtoolsandsupplies.com
www.designcenterfabrics.com
www.foamcuttosize.net
C P P C
• Excellent reputation for
quality and service
• Warranty and performance
guarantees
• Extensive technical expertise
JC Wood Furniture Services
Restoration, refurbishing,
repair, refinishing
Upholstery/leather repair
On-site and in shop services
Residential and commercial
Pickup and delivery
Insurance, warranty and
shipping claims
918 South Westwood Avenue
Addison, IL 60101
Phone: 630-628-6161
Fax: 630-628-9523
www.jcwood.com
Stairs & Doors
Furniture
Offices
Experts in Wood Finishing
and Upholstery
Wisconsin
Serving the Chicago and Northeastern Illinois market
• Claims Services—Insurance, Warranty, Shipping Damage
Chicago
• Repair Estimate—Includes detailed costs for complete
restoration, repair, and refinishing or cash out
Illinois
Indiana
• Claims Documentation—Digital photographs of damaged
items and all necessary paperwork
An Authorized
Restoration
Center
Call Today for
an Estimate
630-628-6161
1425 K Street NW,
Suite 350
Washington, DC 20005
Tel: 202.587.5745
Fax: 202.587.5601
York House, Church Street,
Shipston on Stour, Warwickshire.
CV36 4AP.United Kingdom
24 hour Telephone: +44 (0) 1608 664 777
Fax: +44 (0) 1608 664781
www.bakerclaims.com
CPPC - 17
C P P C
.
ce
in
Cs
8
199
P
er
mb
P
fC
o
e
M
ud
o
Pr
NPMRCARGLE
FGQRMPW
RFCGPQ
NPMRCARGLE
PCNSR?RGMLQ
WMSPQ
Trust your refinishing, restoration and repair to the experts.
– Complete claims handling
and third party services
– Glass and stained glass
replacement/installation
– Fine furniture repair and restoration
– Custom studio pieces by commission
– Antiques and Artwork restoration
– Commercial spray room and shop facilities
All claims receipts, inspection reports, status updates, and invoicing
provided daily via email. All inspection reports include high resolution
digital photos as part of our high standard of reporting.
Contact us today…
…and care for your customers with confidence.
Full 4-axis CNC
design and milling
capability coming
in 2008
Proud Member of CPPC
Authorized Restoration Center
Fully insured. Serving Central & Eastern NC.
Our craftsmen are highly trained, drug tested
and have no criminal records.
919.832.2390
919.832.2534 fax
[email protected]
www.JJRestorations.com
CPPC - 18
C P P C
Connecticut
Serving Fairfield County
Amy Coilparampil
Connecticut
p 203/268-9698
f 203/268-9562
Serving
Fairfield County
[email protected]
Amy
Coilparampil
pDelaware
203/268-9698 f 203/268-9562
[email protected]
Serving Sussex County (DE) &
p 978/501-4598
978/486-9554
Serving
Middlesexf County
[email protected]
Carl
Bryant
pNew
978/501-4598
Hampshire f 978/486-9554
[email protected]
Serving Hillsborough and
Cheshire
Counties
New
Hampshire
Allen Scoggan
Serving
Hillsborough and
p 603/434-0774
Cheshire
Countiesf 603/432-2183
[email protected]
Allen
Scoggan
pNew
603/434-0774
f 603/432-2183
Jersey
[email protected]
Serving Bergen County
Robert
Lord
New
Jersey
p 201/358-6169
f 845/368-2518
Serving
Bergen County
[email protected]
Robert
Lord
pServing
201/358-6169
845/368-2518
Mercer & fBurlington
Counties
[email protected]
Joe Wesley
p 609/324-9779
f 609/324-3894
Serving
Mercer & Burlington
Counties
[email protected]
Joe
Wesley
pServing
609/324-9779
f 609/324-3894
Middlesex,
Somerset and
[email protected]
Union Counties
David Stogoski
Serving
Middlesex, Somerset and
p 908/755-8440
Union
Counties f 908/756-2863
[email protected]
David
Stogoski
pServing
908/755-8440
908/756-2863
SouthernfNew
Jersey
[email protected]
Drew Kelley
p 856/582-7606
856/589-9824
Serving
Southern fNew
Jersey
[email protected]
Drew
Kelley
pServing
856/582-7606
f 856/589-9824
Morris County
[email protected]
Ira Lichtman
p 973/770-4424
or 973/540-0223
Serving
Morris County
f 973/398-9872
Ira
Lichtman
[email protected]
973/770-4424 or 973/540-0223
f 973/398-9872
[email protected]
MAINE
MAINE
VERMONT
VERMONT NEW
HAMPSHIRE
NEW YORK
NEW
HAMPSHIRE
NEW YORK
MASSACHUSETTS
CONNECTICUT
MASSACHUSETTS
CONNECTICUT
PENNSYLVANIA
PENNSYLVANIA
NEW
JERSEY
New York
Serving Manhattan
ZorikYork
Petraru
New
p 516/791-1118
Serving
Manhattanf 516/374-4393
[email protected]
Zorik
Petraru
pServing
516/791-1118
f 516/374-4393
Manhattan,
Nassau County &
[email protected]
Long Island
RE AWARE
DELAWADEL
Wicomico & Worcester Counties (MD)
Delaware
Ron Edelmann
Serving
Sussex County (DE) &
p 410/430-5345
p 302/841-1496
Wicomico
& Worcester
Counties (MD)
[email protected]
Ron
Edelmann
p 410/430-5345 p 302/841-1496
Massachusetts
[email protected]
Serving Worchester County
Greg Hamel
Massachusetts
p 508/835-5497
f 435/921-8152
Serving
Worchester
County
[email protected]
Greg
Hamel
pServing
508/835-5497
435/921-8152
Plymouthf County
& the
[email protected]
Surrounding Areas
Bob O’Rourke
Serving
Plymouth County & the
p 781/878-0582
Surrounding
Areasf 781/878-0583
[email protected]
Bob
O’Rourke
pServing
781/878-0582
Middlesexf 781/878-0583
County
[email protected]
Carl Bryant
The on-site furniture repair experts,
proudly
serve
the Northeast.
The
on-site
furniture
repair experts,
proudly serve the Northeast.
RHODE
ISLAND
NEW
JERSEY
Chris Tantillo
Serving
Manhattan, Nassau County &
p 516/333-9090
f 516/333-0805
Long
Island
[email protected]
Chris
Tantillo
pServing
516/333-9090
f 516/333-0805
Central New
York
[email protected]
Dick Toombs
p 315/445-1100
f 315/445-1206
Serving
Central New
York
[email protected]
Dick
Toombs
pServing
315/445-1100
f 315/445-1206
the Southern
Tier
[email protected]
Peter Moore
p 607/748-8657
f 607/748-5156
Serving
the Southern
Tier
[email protected]
Peter
Moore
pServing
607/748-8657
f 607/748-5156
Albany, Rensselaer
&
[email protected]
Saratoga Counties
Hiland Sanders
Serving
Albany, Rensselaer &
p 218/383-4272
Saratoga
Countiesf 518/383-4294
[email protected]
Hiland
Sanders
pServing
218/383-4272
518/383-4294
Jefferson fCounty
[email protected]
Micheal Grandjean & Timothy Nevin
P 315/786-8453
f 315/786-0785
Serving
Jefferson County
Micheal
Grandjean
& Timothy
Nevin
Serving Westchester
& Rockland
County
PRobert
315/786-8453
f 315/786-0785
Lord
p 845/368-0046
f 845/368-2518
Serving
Westchester
& Rockland County
[email protected]
Robert
Lord
p 845/368-0046 f 845/368-2518
[email protected]
Advertisement based on participating locations only. Additional Furniture Medic locations also available.
To find additional locations please visit our website at www.furnituremedic.com.
CPPC - 19
RHODE
ISLAND
Pennslyvania
Serving Lancaster & the surrounding
Susquehanna Valley Vicinity
Pennslyvania
MicheleLancaster
Switalski & the surrounding
Serving
p 717/361-7600
f 717/361-7622
Susquehanna
Valley
Vicinity
[email protected]
Michele
Switalski
p 717/361-7600 f 717/361-7622
Vermont
[email protected]
Serving Vermont and Northeast New York
Greg Fowler
Vermont
p 802/244-1984
f 802/244-1944
Serving
Vermont and
Northeast New York
[email protected]
Greg
Fowler
p 802/244-1984 f 802/244-1944
Corporate Headquarters
[email protected]
Serving the US, Canada & the UK
Memphis, TN
Corporate
Headquarters
p 800/877-9933
Serving
the US, Canada & the UK
Memphis, TN
find the Furniture Medic nearest
pTo800/877-9933
you, Visit www.furnituremedic.com .
To find the Furniture Medic nearest
you, Visit www.furnituremedic.com .
C P P C
AAA
!"#$%&"#'()'*+%#(,()'-&.#+&%.$(/0#.--(&1'(2+&%.$(
(
3'4'0&%$5(&1'(#%51&(#'*+%#(-'#6%0'(*#.6%7'#(%-(8"$7+9'$&+4(&.(&1'(-"00'--(.8(:."#(
.#5+$%;+&%.$<((=1'$(:."(01..-'(///>(:."?#'(&+**%$5(+(-%$54'($+&%.$@%7'(-."#0'(8.#(
A#.8'--%.$+4()'*+%#(3'#6%0'->(@1%01(0+$(1'4*(9+B'(:."#(.#5+$%;+&%.$(9.#'('88%0%'$&<((
A#.6%7%$5(:."#(0"-&.9'#-(@%&1(#'*+%#(-'#6%0'(8#.9(///(0+$(1'4*(%$0#'+-'(-+&%-8+0&%.$(
+$7(#'$'@+4(C"-%$'--<(
(
/#'(:."(+$7(:."#(0"-&.9'#-(5'&&%$5(&1'(-'#6%0'(+$7(-"**.#&(:."($''7D(
(
)'*+%#(3'#6%0'EF.'-(:."#(-'#6%0'(*#.6%7'#G( (
(
(
(((((((((((((((((((((///((((H&1'#-( (
I<(!""#$%$#&'()&#%(*+%,-*.'./#*/%*(/'-*0'+#%,-1#$(2#3%
4%
(
J<(5$-1'+#("6$*'/6$#%$#7('$%(*+%$#./-$(/'-*%'*89-:#%(*+%.9-7%$#7('$.3%
4%
(
K<(5$-1'+#%"6&&%.#$1',#%"6$*'/6$#%$#7('$%(*+%$#./-$(/'-*%.#$1',#.%'*,&6+'*2%7$-7#$/;%
4%
(
+(:(2#%$#7('$.%(*+%"()$',<%&#(/9#$%(*+%1'*;&%$#7('$%(*+%679-&./#$;%.#$1',#.%'*%:-./%
($#(.%-"%/9#%,-6*/$;=%
L<(5#$"-$:#+%/9-6.(*+.%-"%-*8.'/#%.#$1',#%,(&&.3%
4%
(
M<(>(1#%-1#$%?@@%;#($.%-"%,-:)'*#+%$#7('$%#A7#$'#*,#3%
4%
(
N<(>(1#%(,,#..%/-%-1#$%B=B%:'&&'-*%7($/.%(*+%(,,#..-$'#.=%
4%
(
%
O'01$%0%+$-(+$7(O'01$.4.5:EF.'-(:."#(-'#6%0'(*#.6%7'#G(
(
P<(>(1#%/9#%*(/'-*C.%&($2#./%*#/0-$D<%0'/9%-1#$%E@<@@@F%/#,9*','(*.%
Q(
(
#G6'77#+%0'/9%/9#%&(/#./%,-::6*',(/'-*%(*+%$#7-$/'*2%/#,9*-&-2;=%
Q(
%
R<(>(1#%:#/%./$',/%$#G6'$#:#*/.%-*%G6(&'/;%-"%0-$D:(*.9'7%(*+%,6./-:#$%.#$1',#=%%%
Q(
(
S<((>(1#%(%:'*':6:%-"%?@%;#($.%'*%/9#%$#./-$(/'-*%'*+6./$;=%
Q(
(
(
301'7"4%$5(+$7(3"**.#&EF.'-(:."#(-'#6%0'(*#.6%7'#G(
(
IT<(!""#$%;-6$%,6./-:#$.%$#(&8/':#%.,9#+6&'*2%(*+%(%.'*2&#%7-'*/%-"%
Q(
(
,-*/(,/%"-$%.#$1',#%'*G6'$;%(*+%+'.7(/,93%
Q(
%
II<(!""#$%H=I=%)(.#+%J(&&%J#*/#$%.677-$/%"$-:%D*-0&#+2#()&#%#A7#$/.3%
Q(
(
IJ<(5$-1'+#%,#*/$(&'K#+%)'&&'*2<%(&&-0'*2%;-6%/-%#(.'&;%/$(,D%(*+%:(*(2#%
Q(
(
;-6$%,&(':.3%
Q(
%
IK<%H*+#$./(*+%(*+%7$-"'&#%;-6$%,&(':.%7$-,#..#.3%
Q(
%
(
(
=1:(*+#&$'#(@%&1(+$:(.&1'#(#'*+%#(-'#6%0'(*#.6%7'#(@1'$(&1'(01.%0'(%-(04'+#D((
(
U.$&+0&("-(&.7+:(+&(VRTTW(MLRXKIKI<((!+YG(VPTKW(SKMXLLKP((((((
U"-&.9'#3'#6%0'Z+++04+%9-'#6%0'-<0.9%
CPPC - 20
(
AAA
(
C P P C
The on-site furniture repair experts,
proudly serve the Southeast.
Alabama
Serving Madison County
Steve & Corinne Healy
p 256/882-9298
f 256/882-9298
www.4furnituremedic.com/AL/21169
Serving Jefferson & Shelby Counties
Butch Rowell
p 205/982-0029
f 205/982-0043
[email protected]
Serving Jefferson & Shelby Counties
David & Claudia Herring
p205/699-8961
f 205/699-3753
[email protected]
Arkansas
Serving Northeast Arkansas & the
Bootheel of Missouri
Furniture Medic of NEA
p 870/269-7712
f 870/269-7713
[email protected]
Georgia
Serving Cobb County
Kentucky
Serving Central Kentucky
Tom Sukalac
p 770/819-6881
f 678/669-1645
[email protected]
Bob Dickson
p 859/272-4000
f 859/272-1433
[email protected]
Serving St. Simons, Brunswick,
St. Mary’s & Amelia Island
North Carolina
Serving Polk County
Wayne & Ginny Caldwell
p 912/729-6061
f 912/673-6235
[email protected]
Robert Brewer
p 864/574-2030
f 864/574-1966
[email protected]
Florida
Serving the Miami metro area
Serving Greensboro, High Point &
the surrounding area
Jerry & Helen Doyle
p 305/666-2125
f 305/234-6565
[email protected]
Tom DelVecchio
p 336/454-5529
f 336/454-0317
[email protected]
Robert T. DeMay
p 703/339-9736
f 703/339-9738
[email protected]
www.furnituremedic-nova.com
Serving Winter Park
Serving Wake, Orange, & Durham Counties
Charles & Valerie Bratton
P 919/841-2622
f 866/731-5470
[email protected]
Serving Central Virginia
Andy Geraci
p 407/382-3470
f 407/695-3114
[email protected]
Serving Manatee, Sarasota, Charlotte,
Lee & Northern Collier Counties
South Carolina
Serving Spartanburg
Serving Fairfax, Stafford & Spotsylvania
Counties
Virginia
Serving Fairfax & Prince William Counties
Bob Borkovec
p 540/586-8998
f 309/402-2617
[email protected]
Parker/Haywood
p 941/473-4180
f 941/475-5308
[email protected]
Robert Brewer
p 864/574-2030
f 864/574-1966
[email protected]
Thomas Holmes
p 703/451-8035
p 540/288-2255
Serving the Tampa metro area
Tennessee
Serving Franklin, Brentwood &
Murfreesboro
Calvin Griffin
p 757/865-4111
[email protected]
Kim & Lisa Logan
p 813/503-4772
f 727/863-7133
[email protected]
Serving Panama City
& surrounding areas
Jerry Uhrine
p 615/368-3159
f 615/368-3169
[email protected]
Janet & Charles Reed
p 850/770-9928
f 850/770-9927
c 850/819-4034
[email protected]
Serving the greater Memphis metro area
Serving Niceville & surrounding areas
Serving the Memphis metro area
David & Pauline Richard
p 850/897-3335
f 850/897-6607
[email protected]
Serving Broward & Palm Beach Counties
Jeff &Tom Fleckenstein
p 954/340-3278
f 954/972-5970
p 561/750-2468
Serving Palm Beach County
& surrounding areas
Bill & Carl McCrary
p 901/753-8211
f 901/755-9874
[email protected]
Rick Bach
p 901/405-9464
[email protected]
Corporate Headquarters
Serving the US, Canada & the UK
Memphis, TN
p 800/877-9933
www.furnituremedic.com
Simon & Lyn Warren
p 561/994-0999
f 561/994-3399
[email protected]
CPPC - 21
f 703/913-3225
[email protected]
Serving the North Hampton Roads area
f 757/865-6965
Serving Augusta & Albemarle Counties
Raymond & Tammie Rinaldo
p 540/886-1886
f 540/886-4186
[email protected]
Serving the Greater Richmond area & the Tri-Cities
Tim Bendall
p 804/862-1697
f 804/733-5155
[email protected]
Serving the South Hampton Roads area
Dail Dekker
p 757/481-9663
f 757/481-2220
[email protected]
C P P C
MANO
ture Repair
An Authorized
Restoration
Center
5 Years Experience
Serving
hern NJ, Philadelphia,
d Southeastern PA
ms handled by Mark
rt to Finish”
ing in what matters most:
Repairs
able Charges
d customers
853-0166 • Fax (856) 853-2626
fi[email protected]
CPPC - 22
C P P C
An Authorized
Restoration
Center
Americaʼs Furniture
Dates to Remember
CPPC 2009 Convention
October 4th thru 6th, 2009
Doubletree – Downtown • Nashville, TN
CPPC 2010 Spring Workshop
April 30th thru May 1st, 2009
Doubletree Hotel Chicago • Oak Brook, IL
Complete
Insurance &
Moving Damage
Claims Services
Antique Accents, Inc.
On Site
Touch-Ups: Wood,
Leather Upholstery
& More
D.B.A. Flo’s Attic Antiques
1740 W. Fairbanks Ave. - Winter Park, FL 32789
Refinishing • Repairs • Regluing • Custom Fabrication • Custom Finishing
Color Matching • Finish Removal • Caning • Reupholstery & Fabric Sales
Property Damage • Outdoor Furniture • Porcelain • Marble/Granite
Fine Art • Collectables • Etc.
Complete Furniture Restoration Services
Repair - Restore - Refinish - Claims
Retail Fine Furniture & Accessories
Upholstery - Artwork - Strip Only
Complete Line of DIY Products
Serving all of Central Florida
Quality Work • Reasonable Rates • Pick-Up & Delivery Available
Customer Satisfaction is Guaranteed
Phone: (407) 644-1060
Toll Free: 1-877-700-FLOS (3567)
Fax: (407) 644-1076
860-408-9783 or 800 64 FIX ME
Fax 860-408-9784 • Email: [email protected]
Web: FlosAntiqueAccents.com
22 BUSHY HILL ROAD - SIMSBURY, CT 06070
Serving Connecticut, Western Massachusetts & New Hampshire
CPPC - 23
C P P C
Ask the
Computer
Guy
by Guy Endsley
Just the Fax Mam…
In a continuing effort to negotiate this market, we
continue to make cuts to our expenses and streamline
our offices to a level of greater efficiency. More than
one of us have looked across the office and wondered
why we still have a fax machine. For some, it is a
multi-purpose machine which also serves as a printer or scanner. For others, it simply sits. I ask, who
uses the fax anymore? If you have been around you
may remember these originally costing from $1500 to
$2500. Now these things can be found for less than
$100. Sure we have the expense of the fax line, but
how many assignments do we get via fax anyway?
It would be nice to shed the expense of the fax line,
equipment and supplies.
may send faxes from any computer. This comes at
a fee; however there is a 30day free trial. Freefax is
also a free service. Of course nothing it totally free
so this one is filled with advertising to pay for the
service. The cheapest plans start at around $10. Be
sure to check the allotted number of faxes per month.
Once you sign up, you’re generally given a toll-free
fax number as well as access to a website where you
can view and store your faxes. Watch out though,
some may offer only fax numbers based on where
they are. If you’re an Iowa firm and you choose one
in Arizona, you may have to explain a bit about the
Arizona fax number.
To compare a few of the most common, go to www.
bestonlinefax.com.
Thank each of you once again for your feedback and
support. Please contact me with any questions or
suggestions at [email protected].
~Guy Endsley, Lone Star Restorations v
Alright let us all vote to produce no more faxes!
Deal?
There really is not much of a reason to have a fax machine anymore unless it serves the other purposes of
scanning and copying. Your computer can handle
those same duties. For some, this can be a nervous
proposition as how could you trust your computer
with the handling of an assignment? You will be ok.
One way is to simply dump the machine and plug
the fax line into the modem on your computer and
let the computer receive all your faxes. Just this is a
big step forward as now all your records are already
digitized and allow for easy backup, forwarding,
or anything you desire. Yes, you may also fax from
your computer. Some use WinFax, or the built in fax
console (Start – Programs – Accessories – Communications – Fax – Fax Console).
Another way is to enlist the services of a web faxing company. Some examples are Faxzero, Efax, and
Freefax. Faxzero is a basic free service. Of course,
because it is free you are limited to two faxes a day.
If you would like more, there is a charge. Efax allows
you to receive faxes by email attachments and you
CPPC - 24
C P P C
Welcome New Members
Robin James
Furniture Medic by Mark and Robin James
28212 Hot Springs Ave.
Canyon Country, CA 91351
Phone: 661-298-2838
Fax: 661-298-2824
Web: www.4furnituremedic.com/ca/22393
Melvin Pickett III
SoCal Claims Resolutions
4631 N.W. 31st Ave Suite 315
Fort Lauderdale, FL 33309
Phone: 949-201-9376
949-412-2893
Fax: 949-388-5389
Terry Brown
Cartwright International
11901 Cartwright Ave
Grandview, MO 64030
Phone: 816-442-6228
Fax: 816442-6225
Web: www.cartwrighttrans.com
Samuel Roy Hall Jr.
A-1 Furniture Touch-up & Repair
P.O. Box 240
Alief, TX 77411
Phone: 832-882-5828
Fax: 281-920-9129
Ron Alba
Ron’s Furniture Repairs LLC
45-642 Holomakani St.
Kaneohe, Hawaii 96744
Phone: 808-722-4961
Fax: 808-236-0205
E-MAIL: [email protected]
Web: www.ronsfurniturerepairs.com
John Mahler
Speciality Enterprises
245 NW 52nd Ave
Des Moines, IA 50313
Phone: 515-244-4494
Fax: 515-280-3784
CPPC - 25
C P P C
Regina Demny
Heritage Custom Furniture Inc.
P.O. Box 924904
Houston, TX 77292-4904
Phone: 281-847-1808
Fax: 281-847-1004
Mitch Treider
Complete Furniture and Interiors
P.O. Box 10445
Daytona Beach, FL
Phone: 321-269-1141
Fax: 321-383-0432
NorCal Restoration
Mel or Carole Stanley
1420 E. Roseville Parkway, Suite 140-190
Roseville, CA 95661
Phone: 916-425-2258
Fax: 916-783-3984
John A. Garrett IV
Garrett’s Unique Touch
14202 Yellow Warbler
San Antonio, TX 78233
Phone: 210-459-7842
Kimmo Piironen
Scan Logistix Inc.
2691 Richter Ave, ste 100
Irvine, CA 92606
Phone: 949-679-9944
Fax: 949-679-9945
Web: www.scanlogistix
John A. Garrett IV
1st Choice Furniture of South Texas
7903 Dove Flight
San Antonio, TX 78250
Phone: 210-459-7842
Welcome New Members
to the CPPC!
Jim Jakl
Refinishers
16015 W. 4th, Ave #3
Golden, CO 80401
Phone: 303-279-2450
Fax: 303-273-9802
Internet: [email protected]
B. J. Jenkins
A-Plus Furniture Repair
959 Warrior Dr.
Murfreesboro, TN 37128
Phone: 615-932-5930
Fax: 877-291-1315
CPPC - 26
C P P C
Green is in
the Air
by Alan R. Jobe
CPPC Executive Director
Now before you turn the page because you think
someone is talking once again about going green,
stop. I am not discussing one of the latest focuses of
being echo friendly. I am simply talking about Spring
and all the Green that is in the air. I do believe that
Spring is one of my favorite times of the year. After a
dark winter, it is truly rejuvenating to start seeing the
touches of Green and other bright colors of the season. It sorta motivates you without you even knowing it. All of sudden you realize there is a little bounce
in your walk and that inner smile has arrived on your
face as you notice all the green showing around the
edges. Now the new green is just a reminder that we
all need to apply a little Spring to ourselves, our work
and possibly our business. Apply Spring, yes that is
what I said. Let me explain.
Ray Spencer
Enterprises
Q
As catchy as “going green” is becoming, you just might
start seeing the phrase of “re-inventing yourself”. Sure
Furniture
Site Touchup
you •have
heard Refinishing
it before, but& IOn
predict
it will be a fad
yet
again soon.
Especially
in •these
dark winter
• Residence
Damage
Services
Upholstery
• Glasseconomic
times,
it
summarizes
the
concept
quite
• Hardwood Floor Repairs • Leather Repairwell in
hopes of coming out of the dark. As simple as I have
stated
in this column
before,Service
a good Network
place to start is
Excellent
Third Party
your CPPC profile. Does it present you and your business as you Complete
want to beClaim
seen byServices
others? Does it highlight your strengths, does it let an on-looker know
In to
Business
what you have
offer?3+Since
If not,1968
then take a few moments to figure out what is needed. This is one ele425-413-1660
office
ment that will
cost you nothing more
than a little time.
What is needed
to
make
that
profile
present
you in the
425-413-1659 fax
best light,[email protected]
to be noticed by others. If you are not sure
where to start, then check out other member’s profiles
and find the ones that catch your attention or stands
Ray Spencer Enterprises
We all have a tendency to just let things continue
along as they are, especially if there doesn’t seem to be
anything wrong. But that does not necessarily show
yourself or your business in the best light possible. It
is sorta like re-inventing yourself. Experts make note
often that you can not just allow things to become
stale or die on the vine. Sometimes a little injection of
Spring just might make a difference in you getting that
next job or catching the eye of that next client. I have
Serving the Greater
stated more than once, none of us can rely on our past
performance or Seattle
our laurels. Area
CPPC - 27
360-752-4379 office
360-752-4389 fax
[email protected]
Servicing the Bellingham Area
Q
Blaine, Ferndale, Anacortis,
Mt. Vernon and San Juan Islands
• Leather Repair
• Hardwood Floor Repairs
• Upholstery • Glass
• Furniture Refinishing &
On Site Touchup
• Residence Damage Services
Excellent Third Party Service Network
Complete Claim Services
In Business Since 1968
C P P C
out amongst the rest. Is it the lengthy wordy paragraph with too much stuff listed that a person won’t
bother perusing or is it one that is so simple that it
just sorta fades into all the other listings. Simple detail
that is easy to visualize is what will catch the reader’s
attention first. So identify the strong and pertinent
words that best highlight your services, your abilities
and any specialalities that you may offer. Now is not
the time to play it safe. It is time to get the attention or
do what you can, to get that attention. It is Spring. Let
those that need to know, that you are blooming, full of
color and life and ready to step into their game. When
was the last time you picked up the phone and made
personal contact with those past clients? You can not
rely on your past performance and hope that you are
on their mind when that next job arrives. Keeping the
lines of communication open with those that you need
work from, is a very important element. If you were
not able to attend the Spring Workshop, that would
of just closed when you read this issue; then you are
already behind the eight ball in re-connecting with
some of the main players of our industry. Take advantage of the list of attendees found in these pages and
start your growth list immediately. Use the Workshop
attendance list to be your intro line. Let them know
that you missed seeing them, but you hoped to take a
moment to catch up. You might have missed the initial opportunity, but that does not mean that you can
not catch up and let them know what you’re doing,
where you’re in the work cycle and how things are doing. Focus on the positive, the rest will fall into place
where it needs to be. Remember, it is Spring, work is
suppose to be budding as we enter the movers busy
season. Now is the time to make yourself a part of
what is out there. It might not be all that it was in the
past, but it is what it is and it is what is there. You can
either engage it or miss out. The choice is yours and
now is the time to make those choices. Spring is here.
Are you ready to bloom and grow again? v
Furniture Service
.
CMS
Melissa Cope
Customer Service Manager
[email protected]
www.californiamoving.com
Appliance services and crating
Call today for a free quote!
Serving the Sacramento Area
Relocation
Services
3801 Happy Lane
Sacramento, CA 95827
Main (916) 362-1515
Direct (916) 615-6647
800-821-8788
Fax (916) 362-7435
CPPC - 28
C P P C
From
the Other
Side of
the Desk
the claims end of this business. When I would get a ceramic figurine that was broken I would need to figure
out how to do ceramic repair and re-glaze it. When
you have lawn furniture that is damaged, you figure
out how to work with metal finishes.
One of the more interesting situations I’ve been involved with in the last couple of years was just finished
up a month ago in New York City. The shipper had
just moved back from London with an extensive collection of Day of the Dead artwork. I wasn’t that familiar
with this type of artwork although I had seen some of
these pieces in the past. This artwork consists of skeleton type figures. Some have cigars in their mouths and
other skeletons crawling out of their heads along with
bugs coming out of the eyes. You get the idea.
By Dan Manning
Manning Claim Services
Allendale, NJ
Hey, I thought I was a
Furniture Repairman!
Most of us have drifted into this business usually from
different directions. Very few
people start out in life wanting to be restorers for moving
and insurance companies on
transit claims. I, myself, came
into this business through an
antique business I had back in
the 1970’s. I had the antique
business for about 8 years. I
had repaired items prior to
that time just for “pocket money” then just kind of drifted
into the antique business and
I liked repairing things.
This shipper had about 6 pieces of artwork damaged.
All of the artwork is made out
of paper Mache – very intricate
and all hand painted.
This claim had, in addition, another 40 items on it along with
this artwork. Being curious as
to what this Day of the Dead stuff
was, I googled it and found out
that this stuff is highly collectible. I found out it was Mexican
by nature. Most of it was made
in Mexico and this artwork
originated back to Aztec times.
Apparently, the Day of the Dead
is celebrated on the same day in
Mexico in conjunction with All
Saints Day.
As I progressed into the transit
claims business and starting
doing more and more of them
I found that I was getting involved with the repair of items
that were very different. I think
I can speak for the majority of
repair firms at this point that
we fix things that have little or
nothing to do with furniture
half the time.
I remember when I had my antique business I learned how to
plaster and gold leaf because I
used to pickup oils and prints
just to accent the furniture. Inevitably, you get stuff in auctions that is damaged and you just learn how to fix it.
Sort of the same thing happened as I progressed into
When the Spanish conquistadors
came into Mexico they tried to
convert the population to Christianity. They tried to let the local natives hold onto some of
their traditions then bend them
into their ideology – hence, Day
of the Dead which has been celebrated since the Aztec’s ruled
those portions of Mexico.
We needed to take these Day of
the Dead pieces of art work back
to our shop and it was, by far, some of the wildest stuff
we ever worked on!
CPPC - 29
C P P C
One of these items was a 5 ft. lg. x 4 ft. high dragon
with spikes on its chest that had been broken off (how
did the craters even crate something like this?) I haven’t
worked with paper Mache since the 2nd grade so that
was something different and a bit “Out of the Box” as
far as what we, normally, do.
was, also, a bit of an experience. I went to an art supply
store to learn how to do this all over again. I talked with
the artists there about the medium and the best way to
shape it. We needed to make fingers, little skulls and
small skeletal pieces for the art work then incorporate
them onto the artwork then hand-paint them with ultra
fine brushes.
I guess in this day and economy, we all need to start
looking more “Outside of the Box” in finding different
ways to generate income.
At the end of the day it was kind of fun to do this. This
I don’t think I’m any different than any other repair firm
out there that’s been doing this for a while. We start out
repairing furniture and re-enforcing chairs and we end
up morphing into something else.
I would encourage anyone out there who has come
across “Different” repairs to submit your stories about
them. Send them to me or to Alan Jobe c/o the CPPC
so that we can see what other things our CPPC population is getting involved with! v
Five generations and three locations.
Claims services with experience.
5th Generation craftsmen since 1895
t'VMMDMBJNTTFSWJDFTt1SPGFTTJPOBMJOTQFDUJPOSFQPSUT
t*OIPNFSFQBJSTt$PNQMFUFSFGJOJTIJOHSFVQIPMTUFSZ
t"MMSEQBSUZTFSWJDFTBWBJMBCMFt1SPNQUTFSWJDF
Colorado
2400 West Belleview Ave.
Littleton, CO 80120
(303) 798-3220
fax (303) 798-9888 fax
[email protected]
CPPC - 30
Minnesota
Illinois
2525 West Highway 13
1525 East Burgundy Pkwy.
Burnsville, MN 55337
Streamwood, IL 60107
(952) 890-2284
(800) 481-9702
fax (952) 890-2296 fax
fax (630) 736-8883 fax
[email protected] [email protected]
C P P C
2009 Spring Conference Attendees
Company
A. Arnold Relocation
Abiding Claim Rescue Restorations
Abiding Claim Rescue Restorations
Accent Furniture Repair
Accent Furniture Repair
Ace World Wide
Ackerman & Sons, Inc.
Ackerman & Sons, Inc.
Ackerman's Furniture Service
Adonis Restoration
Affiliated Transportation Systems
Albert Moving
Albert Moving
Alexander's Mobility Services
All American Moving Group
Allied Van Lines
American Red Ball Transit Co.
Armstrong Eagle Worldwide
Armstrong Relocation
Artisan Restorations
Artisian Restoration, Inc.
Artistic Furniture Restoration
Baker & Company
Baker & Company
Baker International Insurance Agency
Ballard Refinish
Ballard Refinish
Bay Area Restoration
Bentz & Weathersby
Bentz & Weathersby
Bill's Moving & Storage
Born Restorations
Carl Colagrossi Furniture Service
Carlye Van Lines
Carlye Van Lines
Carlye Van Lines
Carlye Van Lines
Carlye Van Lines
Carlye Van Lines
Carlye Van Lines
Classic Furniture Services
Coatings & Claims Consultants, Inc.
Location
Attendee
Louisville, KY
Jennifer Cottier
Indiana, Michigan, Ohio & Chicago
Angelina Donofrio
Indiana, Michigan, Ohio & Chicago
Ralph Donofrio
Dallas/Ft. Worth
Andy Chapman
Plano Steve Calicott
Milwaukee
Traci Dwyer
Denver
Kathy Ackerman
Denver
Mike Ackerman
Minneapolis, MN Pamela Tigner
S. CA San Diego, Orange & Los Angeles County John Gomez
Lawton, OK
Lowell Nibbs
Wichita Falls, TX
George Dunaway
Wichita Falls, TX
Lisa Granberry
CA, OR, TX, TN, MN, MD
Shari Massie
Memphis, TN
Marsha Apperson
Memphis, TN
Nacona Clowes
Memphis, TN
Jessica Steele
Memphis, TN
dawn Woods
Westmont, IL
Linda Hamilton
Indianapolis, IN
Richard Higgins
Evansville, IN
Tamela Cundiff
Louisville, KY
Kimmie Loeffler
Ooltewah, TN
Erin Noel
Milwaukee, WI
William Balsiger
MD, DC, N. VA
Pete Simonetti
Louisville, KY
Kimmie Loeffler
Cincinnati, Dayton, Louisville, Lexington & Evansville Bill Ruble
Evansville, IN
Brandi Ames
Evansville, IN
Brenda McCandless
Evansville, IN
Rick Phillips
Evansville, IN
Mark Spiehler
Evansville, IN
Marilyn Toton
London, England
Chris Baker
London, England
Paul Baker
Denton, TX
Debbie Hanks
Denton, TX
Janet Hogeland
Denton, TX
Shantel Langston
Denton, TX
Gloria Odum
Seattle, WA
Lorin Emtage
Seattle , WA
Jay Norton
The Bay Area
Al Zajec
Atlanta
Missy Bentz
Atlanta
Steve Bentz
Rock Island, IL
Becky Schneider
Cleveland / Akron & All of Northeast Ohio
Wil Born
Connecticut & Parts of NY & MA
Carl Colagrossi
Warrensburgh, MN
Hazel Ball
Warrensburgh, MN
Carrie Bell
Warrensburgh, MN
Terry Fockler
Warrensburgh, MN
Paige Griffin
Warrensburgh, MN
Dianne Hovatter
Warrensburgh, MN
Cindi Varney
Warrensburgh, MN
Sheryl Williams
Grandview, MO
Claire Albers
Grandview, MO
Terry Brown
Columbus, OH
Angela Clarke
Columbus, OH
Sean Clarke
Boston Area
Jon White
Tualatin, OR
Ken Buchanan
Metro Phoenix & Surrounding Cities
David Mogensen
Metro Phoenix & Surrounding Cities
Kelly Mogensen
Orlando / East Central FL - Space Coast
Mitch Treider
Midland City, AL
Dori Bledsoe
CPPC - 31
C P P C
Craftsmanship by Weathersby
Crown Worldwide Moving & Storage
D & G Services LTD
Daryl Flood Mobility Solutions
Daryl Flood Mobility Solutions
DCT Leather
Door to Door Moving & Storage
Douglas Tomsky & Assoc.
Douglas Tomsky & Assoc.
Dunn's Furniture Service
Dunn's Furniture Service
Excel Claims Services, Inc.
Excel Shop Furniture Restoration
Five Star Refinishing
Five Star Refinishing
Furniture Care of Rochester
Furniture Medic
Furniture Medic
Furniture Medic
Furniture Medic
Furniture Medic Furniture Medic
Furniture Medic
Furniture Medic
Furniture Medic
Furniture Medic
Furniture Medic by Excalibur
Furniture Medic by Ferrara
Furniture Medic by Phillips Restoration Services
Furniture Medic of Lexington
Furniture Repair by Fry's
Furniture Repair by Fry's
Gira Gira Group PTE LTD
Gira Gira Group PTE LTD
Gov/Log
Graebel Movers Int'l Inc.
Hawaii Furniture Repair
Hidden Valley Moving & Storage, Inc.
HomeTeam Solutions
HomeTeam Solutions
Image Restorations, Inc.
In Home Furniture Repair
Inter Trans Insurance Services
Inter Trans Insurance Services
International Association of Movers (IAM)
J & J Woodworking & Furniture Service, Inc
Law Offices of Donna M. Russo
Leather & Wood Craftsmen
Midland City, AL
South Eastern VA
San Leandro, CA
Minneapolis, MN (Nationwide)
Dallas / Houston / Austin
Dallas / Houston / Austin
Toronto
St.Louis, MO
National & International
National & International
Columbus, OH
Columbus, OH
Staten Island, NY
Louisville
Winter Park, FL
Winter Park, FL
Rochester, NY
Home Office
Home Office
Colorado Springs, CO
Northern NY & Fort Drum, NY
South Central Pennsylvania
South Central Pennsylvania
Memphis, TN
San Antonio, TX
Central Arkansas
Greenville, SC Metro
Northwest Louisiana
Johnstown, CO
Atlanta
Lexington and Central KY
Central Kansas
Central Kansas
Singapore
Singapore
Germany
Wausau, WI
Wausau, WI
Aurora, CO
Atlanta Metro
Grand Rapids, MI
Grand Rapids, MI
Minneapolis / St. Paul, MN Houston, TX
Gulf Coast: AL, MS & FL Panhandle
Gulf Coast: AL, MS & FL Panhandle
Honolulu
Escondido, CA
Kansas City Metro
Kansas City Metro
Portland, OR / Vancouver, WA
Eastern Washington
Griffin, GA
Griffin, GA
Irvine, CA
Irvine, CA
Alexandria, VA
Long Island, NY
Long Island, NY
Long Island, NY
Iowa, Illinois
Iowa, Illinois
Iowa, Illinois
Iowa, Illinois
New York - New Jersey
Dalls - Ft. Worth
CPPC - 32
Jack Thompson
Mark Weathersby
Debbie Joaquin
Audrey Vincent
Connie Anguiano
Gail Hughes
Barbara Turner
Teresa Hayden
Jake Fish
Doug Tomsky
C. David Dunn
Noah Dunn
Michelle Levine
Steven Weber
Dorothy Schmidt
Paul Schmidt
Gus Hoogers
Candace Green
Bob Shennett
Lynne Singer
Tim Nevin
Michele Switalski
Robert Switalski
Willaim (Bill) McCrary
Chris Clauss
Harry Marshall
shley Riddle
Arthur Smalley
Nicole Ferrara
Trevore Phillips
Bob Dickson
Dennis Miller
Michael Williams
Melody Fry
Mike Fry
Lionel Chee
Kenneth Tan
Tyler L. Smith
Rose Krueger
Theresa Serrano
Kari K. Garcia
Mike Hodges
Doug Sabin
Lynn Sare
John O'connell
Terry Wallace
Roddy Martin
Randy Weaver
David Jordan
Martha Sigala
Denise Murphy
Walter Murphy
Gordon Fiddes
Tony Woods
Joy Kulp
Robert Kulp
Susan Miller
Tammy Williams
Charles White
Andrew Ritzmann
Christine Ritzmann
Jeff Ritzmann
Connie Kistner
Don Kistner
Drew Kistner
Pam Kistner
Donna M. Russo, Esq
Mark Stopp
C P P C
Litco International, Inc.
Mark F. Romano Furniture Repair
Masterpiece Restorations
Metro Claims
Mid-State Furniture Service
Mid-State Furniture Service
Movers Claim Service, Inc. Moving Insurance.com a division of RelocationInsurance.com
Moving Insurance.com a division of RelocationInsurance.com
MTM Claims
Mullaly Furniture Finishing Inc.
Mullaly Furniture Finishing Inc.
Nixon Claims
Nixon Claims
NorCal Restoration
North American Van Lines
Older's Furniture Service
P & M Solutions, LLC
Phoenix Custom Furniture Repair
Premier Professionals
Pro Touch Up, Inc.
Pro-Touch Furniture Repair, LLC
Queen City Furniture Repair
Queen City Furniture Repair
R. L. Wills Claims Service
Reliable Furniture Service
Restoration, Ltd. Restoration, Ltd. Restoration Plus
Restoration Plus
Restorations Plus
Scan Logistix Inc
Scan Logistix Inc
Schroeder Moving Systems
Security Storage & Van Co.
Shontere Restoration, Inc.
Signature Piano Care
Southern Transit Repair, Inc.
Southern Transit Repair, Inc.
Stevens Van Lines
Suddath Van Lines
Suddath Van Lines
Team Estate Sales & Appraisal
The Village Woodsmith, LLC
The Wood Works, Inc.
Trans Guard Insurance
Two Men and a Truck
Unigroup Worldwide
Vienna, OH
Texas
South Jersey / Philadelphia
N. W. Oregon
Charlotte, NC
South Carolina
South Carolina
Northeast FL & Southeast GA
Monteclair, NJ
Monteclair, NJ
Alsip, IL
Mequon, WI
Mequon, WI
Broadview, IL
Broadview, IL
El Paso, TX
El Paso, TX
Sacramento, CA
Ft. Wayne, IN
Burnsville, MN
Peoria, AZ
Phoenix, AZ
Las Vegas
Cleveland and All of North Eastern Ohio
South Carolina; Wilm, NC & Sav. GA
Denver Metro
Denver Metro
Heyworth, IL
Tacoma, WA
Texas, Parts of OK, LA, NM
Texas, Parts of OK, LA, NM
Savannah / Hilton Head Island
Savannah / Hilton Head Island
Dallas - Fort Worth
Dallas - Fort Worth
Shady Shores, TX
Irvine, CA
Irvine, CA
MD, VA, DC
MD, VA, DC
New Berlin, WI
Norfolk, VA
Atlanta, GA
Atlanta, GA
MD, VA, DC
St. Louis Metro
Alabama, Miss, Florida Gulf Coast
Alabama, Miss, Florida Gulf Coast
Tampa, FL
Tampa, FL
Saginaw, MI
Jacksonville, FL
Jacksonville, FL
All of NC & SC
All of NC & SC
Memphis, TN
Phoenix - Tucson, AZ
Kansas City Metro
Naperville, IL
Naperville, IL
Naperville, IL
Houston, TX
Omaha, NE
St. Louis, MO
CPPC - 33
Al Thompson
Guy Endsley
Jason D'Ercole
Dan Manning
Joyce Manning
Mark F. Romano
John W. Schmitt
Debbie Morales
Bill Courtney
Bobby Courtney
Matt Schellenberg
Stacey Michel
Kelly Moran
Matt Miller
Virginia Mullaly
Sherrie Zenisek
Pam Johnson
Deanna Munizza
Ann Nixon
Rick Nixon
Mel Stanley
Don Fuess
Glen Older
Paulette Miller
John McGowan
Lonnie Sargent
James Grimes
Todd Reynolds
Linda Sybesma
Vern Sybesma
Bob Wills
Jeanice Mansfield
Debbie Pierson
Matt Todd
Bob Kelly
Maggie Kelly
Cheryl Giddens
Thad Giddens
Barbara Little
Kimmo Piironen
Brad Taggart
Bill Schoenbauer
Debbie Schoenbauer
Linda Picard
Dawn Willemsen
Bill See
Tracey See
Gene Shontere
Vernon Stufleben
Carl Wainwright
Randy Wainwright
Leon Davis
Shirley Davis
Lisa Lewandowski
Gary Dootson
Marcy Pierrain
Robin Cassell
Tom Morales
Edward Tuten
Hal Resnikoff
Tim Wilson
Angela Camardo
Heidi Hoffman
Dawn Tenuta
Billye Thoma
Lafayette Williams
Kim Bess
C P P C
Unigroup Worldwide
Unigroup Worldwide
Unirisc, Inc.
Unirisc, Inc.
Unirisc, Inc.
Unirisc, Inc.
Unirisc, Inc.
Unirisc, Inc.
Unirisc, Inc.
Unirisc, Inc.
Weathersby Guild - Central Florida
Weathersby Guild - Charleston, SC
Weathersby Guild - Charleston, SC
Weathersby Guild - Colorado
Weathersby Guild - Eastern NY
Weathersby Guild - Houston
Weathersby Guild - Houston
Weathersby Guild - Jacksonville
Weathersby Guild - Marin County
Weathersby Guild - North Alabama
Weathersby Guild - Ohio
Weathersby Guild - Ohio
Weathersby Guild - Pennsylvania
Weathersby Guild - Richmond
Weathersby Guild - Sacramento
Weathersby Guild - St. Louis
Weathersby Guild - TN Valley
Weathersby Guild - West Palm
Weathersby Guild - Westchester - Fairfield
Weathersby Guild - Wisconsin
Weathersby Guild - Wisconsin
West Interior Services, Inc.
West Interior Services, Inc.
Wheaton Van Lines
Wheaton Van Lines
Wheaton Van Lines
St. Louis, MO
St. Louis, MO
Orlando, FL
Paramus, NJ
Richardson, TX
Norca, CA
Lombard, IL
Lombard, IL
Arlington, VA
Arlington, VA
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
Fenton, MO
San Francisco Bay Area
Orlando, FL
Summerville, SC
Summerville, SC
Elizabeth, CO
Clifton Park, NY
Natiowide
Nationwide
Humble, TX
Humble, TX
Fleming Island, FL
Tuscumbia, AL
Lancaster, OH
Lancaster, OH
East Berlin, PA
Central Virginia
Sacramento, CA
St. Louis Ringgold, GA
Ringgold, GA
Ringgold, GA
Wellington, FL
New Fairfield, CT
Hartford, WI
Hartford, WI
Pittsburgh
Pittsburgh
Indianapolis, IN
Indianapolis, IN
Indianapolis, IN
CPPC - 34
Al Molitor
Katri Simcox
Debi Williams
Jim McCue
Kim Provo
Julie D'Arca
Richard Dempsey
Chris Drexler
Kitty Melvin
Anne Weakley
Linda Bauer
Angela Bell
Bob Byington
Mark Caldwell
Susan Chilton
Jarrett Clark
Ray Corbett
Kristie Dempsey
Gene Elkins
Carol Foster
Tina Gaugh
Peggie Hart
Jackie Hart-Battocletti
Melanie Hartman
Majorie Hunt
Lana Lamkins
Mark Lay
Cheryl Layton
Franschell Little
Tony Lynch
Karen Marrs
Mike Mendoza
Evonne Miriani
Linda Svatek
Anthony Woody
Micheal Flores
Terry Jiminez
Dan Shepherdson
Pam Rudd
Rick Rudd
Patricia Collado
Tom Merklinger
Kent Weathersby
Micah Bowman
Eloria P. McDonald
Jospeh McDonald
Mike Bleecker
Peter Brown
Al Willis
Donna Paul
Randy Paul
Karen McMaster
Michael Brooks
Kristian Hartman
Mike Noel
Brent Pennington
Melody Pennington
David Windes
Wayne L. Mack
Bill Hauck
Donna Wood
Fred Wood
Tom Kuhns
Chris Martin
Debbie Garrison
Debby Guinnup
Kathy Kendall
C P P C
C P P C

May, 2009 - Claims Prevention and Procedure Council

Transcription

Similar documents

romberger 10SKLI 80566221

`Tyci Tavoli series of tables` product card

“ Sawdust runs through my veins. I am doing what I was meant to do.”

kustaa saksi

Kingsley-Bate

Mar - Cedarcroft Home

Wallpaper City Guide Hamburg

KASALA FURNITURE

The Bay Area`s Largest Selection of Fine Furniture

market square - High Point Market

newsletter - Claims Prevention and Procedure Council