Viewfinder 2015 issue 1 - Applied Electronics Limited
Transcription
Viewfinder 2015 issue 1 - Applied Electronics Limited
Winter 2015 n Volume 26 n Issue 1 View finder Applied Electronics Implements Customized Control System and Content Display Solutions into Rogers Sportsnet’s New NHL Hockey Central Studio After winning an exceptional 12-year NHL deal in late 2013 to retain hockey media rights across Canada, Rogers Sportsnet commenced its plan to build a brand new broadcast studio in downtown Toronto that would surpass the expectations of the country’s extraordinarily diehard hockey fan base for the 2014-2015 NHL season. Rogers Sportsnet wanted to deliver the largest, most innovative sports studio in the country and provide fans with a sports entertainment playground that • NHL Hockey Central Studio places them in the heart of the action and brings the NHL experience to life. With the bar set high, Rogers Sportsnet reached out to Applied Electronics for forward-thinking, leading-edge production workflow and content display solutions to help bring the ideas and concepts for their new 11,000 square foot studio to reality. Applied Electronics Custom Solutions & Integration In addition to integrating the assortment of display monitors into the visually breathtaking studio, Applied Electronics worked closely with the engineering teams at Sportsnet and Orad Hi Tec Systems, a world-leading provider of real time 3D broadcast graphics and video server solutions, to design and implement an intricate control system n Toronto 1260 Kamato Rd. Mississauga, ON L4W 1Y1 905.625.4321 I Fax 905.625.4333 [email protected] n Ottawa 190 Colonnade Rd, Unit 9 Ottawa, ON K2E 7J6 613-228-1335 I Fax 613.288.0068 [email protected] n • Studio Puck Wall Montréal 5200 Rue Saint Patrick Suite 100 Montreal, QC H4E 4N9 514.333.3324 I Fax 514.333.1512 solution, customized to automate various production operations within the nine-set studio. At the core of the studio’s live production system is the Orad TD Control, which manages studio content distribution by simplifying the complexity of a traditional production workflow and consolidating all tasks into a single user interface while enhancing the on air look. It reduces the amount of resources required to facilitate the complex graphics and content workflows into one easy-to-use solution and ensures content distribution, despite the variances in display monitor sizes within the studio. The Puck Wall Concept A unique and impressive component of the studio is the interactive Puck Wall, which is automated by the Orad TD Control system. The RFID (radio frequency identifier) Puck Wall concept is a one-of-a-kind feature that was conceived by the Sportsnet design and engineering team and brought to life through a custom solution designed and integrated by Applied Electronics and Orad. The Puck Wall area features two LED-lit display walls housing 30 acrylic pucks - one for each NHL team – which contain RFID chips. When a puck is placed in the cradle, an RFID reader triggers the Orad TD Control system to call up an associated ‘Team Statistics’ page on a 70-inch vertical LED display monitor. From there, the host utilizes an iPad to transition through multiple pages of team statistics and video footage. Similarly, the Rogers Tech Zone virtual area features an 80-inch interactive (continued on following page) [email protected] n Calgary 2175-29th St. N.E., Unit 90 Calgary, AB T1Y 7H8 430.291.5143 I Fax 430.291.5188 [email protected] n Edmonton 11442 Winterburn Rd. N.W. Edmonton, AB T5S 2Y3 780.462.8275 I Fax 780.462.8238 [email protected] n Vancouver 8573 Commerce Court Burnaby, BC V5A 4N5 604.439.7228 I Fax 604.439.7210 [email protected] Follow us: Download this issue at www.appliedelectronics.com AEL Viewfinder Staff Co-Editors: Lily Costa | Andre Beadle Design: Infinite Graphics Inc. THANKS TO ALL AEL STAFF WHO HAVE MADE CONTRIBUTIONS TO THIS EDITION (continued from previous page) touch screen display monitor that uses Orad Interact software which allows the host or analyst to control and access team stats and video footage. Driving the TD Control system is the Orad HDVG 4, a universal HD/SD video graphics rendering platform which was designed for real time graphics and establishes a direct connection between the I/O board and the graphics board, eliminating the need for graphics read backs through the mother board. In dynamic scenarios that require instant switching between video sources and immediate changes to the video box’s layouts, Sportsnet’s production crew is able to control the live signals, pre-recorded signals, graphics and animations. The content is automatically converted and pixel-mapped through the Orad HDVG system to fit the various screen sizes in the collection of 52 display monitors located throughout the studio. All files used by the five Orad HDVGs within the studio are stored on a Scale Logic Genesis NX NAS platform with 12TB of protected storage. READ MORE and SEE MORE PHOTOS... Nine distinct sets define the awe-inspiring studio: • A rotating anchor desk with LCD and Boland LED in-desk talent monitors and a 360-degree open environment allowing cameras to shoot from any angle; • A large demo area boasting a unique 12-panel LED floor and a 16-panel LED monitor wall that displays videos and graphics; • Two regional sets which are stacked on top of each other – each featuring anchor desks with LCD in-desk monitors, multiple 46-inch LED monitors, and a Sharp 90-inch LED display monitor; • A Rogers Tech Zone virtual area that includes an 80-inch touch screen monitor and two peripheral 46-inch monitors showing live and interactive stats; • A third regional set used for ‘Coach’s Corner’ on ‘Hockey Night in Canada’ and features six 55-inch LED monitors creating a striking digital backdrop and two additional monitors on each side to complement the video wall; • An analyst set doubling as an interview corner for host, George Stroumboulopoulos, boasting six 60-inch LED monitors exquisitely arranged as creative art pieces; • An interactive Puck Wall that features a 70-inch vertical LED monitor, 30 RFID pucks and an automated Orad control system that calls up specific NHL team stats and videos; and • A 58-ft Cat Walk bridge featuring ‘Goliath’, a client supplied & integrated 38x11-ft titled dynamic LED backdrop composed of 170 panels – the largest in a Canadian television studio – with a Sharp 90-inch LED display monitor on each end of the bridge. Applied Electronics Upgrades The Shopping Channel to HD and Implements New Automated Production Workflow Infrastructure for Streamlined Operations The The Shopping Channel, a division of Rogers Broadcasting Limited (a subsidiary of Rogers Media Inc.), is a leading interactive, multi-channel retailer, offering a vast assortment of exclusive products and top brand names to its customers. As one of Canada’s most innovative and diversified retailers, The Shopping Channel incorporates entertainment, inspiration, personalities and industry leaders to provide a unique shopping experience, where customers find exceptional selections in Health & Beauty, Jewellery, Home/ Lifestyle, Fashion/Accessories, and Electronics. The Shopping • The Shopping Channel Set Channel, headquartered in Mississauga, ON, reaches over 7 million households across Canada and does not sell air time or The Shopping Channel reached out to Applied Electronics with the broadcast advertising, but rather retails products much like other goal to upgrade its broadcast facility to HD and implement new filemajor retailers in more traditional channels. based, automated workflows. (continued on following page) (continued from previous page) In reviewing Shopping Channel’s existing systems, Applied Electronics and the Shopping Channel • The Shopping Channel Set found many opportunities for improvement. For example, media was labelled with many disparate media ID names and numbers and there were many variations of the same piece of media, housed in many different playout devices. A great deal of manual assistance was needed throughout the broadcast chain to ensure the correct media made it to air at the correct time. It was important, therefore, to develop a system which was automated, easy to use, and which made finding assets straightforward. To solve the issues and streamline operations, Applied Electronics introduced IPV, a Media Asset Management System, which would act as the gatekeeper of all media. IPV oversees the ingest process, moves media within the system, culminates and parses information from the in-house sales and enterprise systems, constructs playlists, and deletes stale-dated material. Existing workflows were revised to include ingesting material through Telestream Pipeline, transcoding the material through Telestream, moving the material onto an Isilon storage system, and migrating the material onto EVS Servers and Ross Xpression Character Generators for playout. As the EVS servers are also needed to record the studio, and both clean and dirty onair records, two 6 channel XS Servers were installed which supplied 184 hours of useable storage space. To ensure all users had desktop access to the most recent material, the record trains of the EVS are automatically chunked into one hour sections and sent back to the EMC Isilon system where a lo-res proxy is automatically generated. This material is then re-purposed and conformed to be sent to VOD (video-on-demand) and OTT (over-the-top) devices. Additional technologies that were implemented included an Evertz router, Ross Vision-Tritium switcher, Ross Xpression character generators, EVS Servers, Wohler audio monitoring, Tektronix QC systems, Thinklogical KVM, and Terminal Gear which included Ross, AJA, Ward Beck, and Brocade. The new Media Asset Management and production systems provide The Shopping Channel with substantial benefits such as capability to view and edit media from every desktop in the broadcast facility, the ability to move media seamlessly throughout the system from practically any location in the station, and the ability to receive footage in any format. Finding media has become much easier for production staff as any user can conduct a search through all systems, for any type of media, in just mere seconds. The Shopping Channel’s website production team also benefits from the improved editing and ‘posting to web’ workflows that are now in place. READ MORE and SEE MORE PHOTOS... • Central Equipment Room Although keeping The Shopping Channel broadcasting live for 17 hours per day while introducing and implementing the new software-based workflows proved to be an interesting challenge, Applied Electronics successfully completed the project with virtually no downtime! Services and Technologies Engaged: • • • • • • • • • • • • • • Applied Electronics Integration Services Evertz 128 x 128 Router Ross Tridium Switchers Ross Expression Character Generators IPV Media Asset Management System EVS XS 6 channel Servers, XT Access, IP Directors, Redundant Database Isilon/EMC server storage system Telestream Pipeline ingest system Telestream Vantage transcode system Wohler audio monitoring Thinklogical fibre KVM AJA FS 2 conversion Ross Glue and Conversion Gear Brocade Fibre and Copper network switches • Production Control Room Applied Electronics Appointed an Avid Elite Reseller creation with collaboration, asset protection, distribution and consumption for the most listened to, most watched and most loved media in the world—from the most prestigious and award-winning feature films, music recordings, and television shows, to live concerts and news broadcasts. Industry leading solutions include Pro Tools®, Media Composer®, ISIS®, Interplay®, and Sibelius®. Avid MediaCentral Platform—an open, extensible, and customizable foundation that streamlines and simplifies workflows by tightly integrating all products and services that run on top of it, bringing the Avid Everywhere vision to life. The platform provides the utmost security and protection, enabling you to create and deliver content in smarter, faster, and easier ways—with the Avid and third-party solutions you choose to Avid Technology, a world leading provider of audio and video use. technology for media organizations and independent professionals, Avid MediaCentral doesn’t require any additional software purchase appoints Applied Electronics an Avid Elite Reseller in Canada. or installation to access or use, as it’s built into the framework of “Applied Electronics is honoured to be designated as an Avid Elite many Avid products you may own, though additional components Reseller,” says Jim Goessinger, Vice President of the Broadcast and and installation may be needed to extend workflows. What’s more, Data Solutions Division at Applied Electronics. “Content creators and you can customize your platform functionality by adding services media professionals across the country turn to Applied Electronics and components when you need them, and turning them off when for solutions to streamline their media production, management you don’t. and distribution operations. Avid’s broad portfolio of solutions for Applied Electronics has integrated Avid solutions into a number of capturing, creating, editing and distributing digital media provide high profile systems with success. More details to follow in the next boundless possibilities and we are excited to deliver them to the issue . Canadian market.” For more information about Avid solutions and services, please Through Avid Everywhere™, Avid delivers the industry’s most open, contact your local Applied Electronics technology sales specialist, or innovative and comprehensive media platform connecting content visit: www.avid.com Barnfind Technologies BarnOne A Norwegian manufacturer of a revolutionary multi-functional, signal neutral transport platform, Barnfind Technologies’ BarnOne (19”-1RU) provides up to 32 ports with either 32 x SFPs from various manufacturers offering different capabilities or a mix with 8 or 16 BNCs or CWDM/DWDM multiplexing, add/drop/pass, 3rd party cards for 4xASI to IP/IP to 4xASI, L-Band, DVB-Gateways etc. The unit features a built-in 32 x 32 electrical and/or optical router with bidirectional BNCs and SFPs and re-clocking on all outputs. A flexible configuration of CWDM (8/16 channels), DWDM (up to 88 channels), our comprehensive functionality suite includes standard SDI conversion, routing, embedding, distributioin, HDMI, IP to ASI/ASI to IP conversion, KVM transport, Telco, MADI, AES, 4K 60P workflows etc., with more to come. BarnOne’s powerful capabilities, small footprint, and low power consumption will be a game changer in the future of signal transport. All SFP+ cages are following the MSA standard. BarnOne offers the end-user the unique ability to use any kind of SFP, opening up a whole new set of options and advantages. Control is accomplished via our own control software, BarnStudio or by 3rd party solutions such as Skyline / Dataminer, BFE, LSB/VSM, TSL, HRS, Medialon and with more to come. Ideally suited for the Television-Broadcast, Service Providers and Post Production markets, Barnfind products will also accommodate new segments like Oil & Gas, Digital Signage, Telemedicine/Healthcare, Campus Networks, Government Applications, Industry, CCTV/ Security, Defense, Conference, Events, House of Worship etc. In other words, Barnfind equals robust capabilities, cost and space saving, and power efficiency for virtually all applications! For more information about Barnfind BarnOne, please contact your local Applied Electronics technology sales specialist, or visit: www.barnfind.no Crestron AirMedia HD Wireless Presentation Crestron AirMedia is the world’s first Wireless Presentation system that supports PC, Mac, iOS and Android operating systems all together over your existing WiFi network! Using AirMedia you can walk into any meeting space and wirelessly present PowerPoint®, Excel®, Word and PDF documents, as well as photos, from your personal iOS® or Android™ mobile device on the room display. MacBook® and PC laptops can be connected seamlessly, as well, making presentations from almost any device fast and easy. AirMedia makes it easy to view and share content and collaborate. Up to 32 users can connect at the same time in the same room and present content. Using Quad View, up to four presenters’ content can be displayed simultaneously. AirMedia offers simple plug-and-play installation and you can easily integrate it with Crestron DigitalMedia to distribute your presentations. For more information on the Crestron AirMedia, please contact your local Applied Electronics technology sales specialist, or visit: www.crestron.com Key Features: • • • • • • • • • • Wireless HD presentation from any mobile device (BYOD) Simple out-of-the-box installation Compact design—easily fits behind any display or projector Connects via wired LAN for total enterprise management and security Desktop application can be silently deployed by the IT department No software installation required for guest PC and Mac users Free downloadable app for mobile devices Seamless instant connectivity Remote viewing Integrates with DM, capture devices, Crestron control systems, and Crestron Fusion Hitachi NAS Platform for Adobe® Anywhere The Hitachi NAS Platform solution for Adobe® Anywhere offers application users tremendous choice in scaling for either small or extremely large productions. Hitachi NAS Platform (HNAS) provides the ideal bandwidth, low latency, IOPS and storage capacity required to support enterprise video collaboration. HNAS is an advanced and integrated network attached storage (NAS) solution. It is a tool for file sharing as well as file server consolidation, data protection and NAS workloads. HNAS offers best-in-class performance and scalability for unstructured data consolidation, multiprotocol file sharing, backup, replication, archive and disaster recovery. It offers industry-leading performance to drive stunning improvements in rendering speeds and dramatically reduce artist wait times, from file transfers to downloading shadow masks. HNAS from Hitachi Data Systems and Adobe Anywhere for Media together allow editors, visual effects artists and other video professionals to work simultaneously on shared projects with remotely stored media, eliminating the need for heavy file transfers, duplicate media, or proxy files. Adobe Anywhere is a collaborative workflow platform that enables deep collaboration for enterprise-level video production workflows. This integrated HDS / Adobe solution operates across standard networks and requires no proprietary hardware. For complete control and security, it is hosted on-premises at the client site with other enterprise media storage and asset management infrastructure. Its collaboration capabilities are embedded directly in the latest versions of Adobe Premiere Pro CC, Prelude CC, and After Effects CC – meaning no costly end user software training is needed. For more information on the HDS NAS Platform, please contact your local Applied Electronics technology sales specialist, or visit: www.hds.com Additional Benefits Include: • • • • Fully integrated, tested and qualified solution High-performance back end to support the most demanding nonlinear editing and graphics requirements. Optimized for Microsoft® Windows® for media files Highly scalable in both performance and storage Solutions for enterprise media environments, including video ingest, composition, post production, transcoding, video delivery and video archival Extron SMP 351 Streaming Media Processor The SMP 351 is a streaming media processor for capturing and distributing live AV sources and presentations. Featuring up to five inputs, the SMP 351 creates high-impact presentations by combining two high resolution signals, a background image, and metadata into dynamic layouts that enhance your presentation’s message. The SMP 351 offers both live streaming and recording capabilities, allowing you to distribute your message anywhere your network can reach. Extron’s FlexOS embedded operating system makes it easily-adaptable to new requirements and applications can be uploaded to the SMP 351 to automate system operation using control ports. Requiring no license fees, the SMP 351 is a flexible, cost-effective solution for delivering presentations to a larger audience. The SMP 351 is ideal for use in virtually any professional environment where AV sources can be streamed live or recorded for future reference, especially when combining multiple AV sources will enhance the message. Streaming and recording AV presentations allows an organization to communicate and train employees and students that cannot be present at an event. Event recording provides everyone with the opportunity to review and gain insight into the live experience. The SMP 351 can be adapted to many applications, documenting virtually any meeting, conference or activity that uses an AV source as a reference. Applications include: • Presentation Streaming: Stream presentations to remote viewers • Corporate Training Systems: Record training events and publish them for on-demand access • Lecture Capture: Record course lectures and upload them to Learning Management Systems • Meeting and Conference Recording: Record meetings and videoconferences to document important decisions and agreements • Visual Data Recording: Document technical systems that use AV sources as reference data • Rehearsal Systems: Practice and evaluate rehearsals and presentations For more information about the Extron SMP 351, please contact your local Applied Electronics technology sales specialist, or visit: www.extron.com The SMP 351 is ideal for use in corporate, education, government, healthcare, courtroom, house of worship, and rental and staging applications. Celebrating Milestones EUGENE MCELENEY Retires after 41 years in the broadcast business After 16 years of loyal service to Applied Electronics, and over 40 years in the broadcast industry, Eugene McEleney commenced retirment life in December 2014 by embarking on a beautiful Mediterranean cruise with his wife, Catherine. Eugene was born in Cambuslang, Scotland and raised in Toronto where he attained a degree in History and Philosophy from Laurentian University and in TV Production and Management from Ryerson University. Eugene’s career in broadcast began as the Master Control Supervisor at CKSO-TV in Sudbury. He moved on to Global Television Network in Toronto and served over 24 years as the Senior Technical Producer where he coordinated and oversaw the production of Maple Leaf Hockey telecasts, the Stanley Cup playoffs and Rogers Sportsnet, among other operations. Eugene mastered the roles of Tape Operator, Master Control Supervisor, TD in News and Sports, Technical Producer, Director, and Production Manager while at Global TV. Eugene joined Applied Electronics in 1998 as Technology Sales Representative and was the lead client contact for many broadcast projects. He was a valuable resource at Applied Electronics, not only for his production management knowledge and experience with station operations, production of telecasts and complex field productions such as the Molson Indy, the Santa Claus Parade, Wintario, the Commonweath Games, and several feeds for the host broadcaster of the Atlanta Olympics, but for his undeniable talent in building solutions and making clients happy. “On behalf of Paul, Susan, John and all of his colleagues and friends here, I would like to thank Eugene for the many years of dedicated service,” says Jim Goessinger, Vice President of the Broadcast and Data Solutions Division at Applied Electronics. “Eugene is one of a kind – generous, collaborative, knowledgable, caring, and genuinely one of the original gentlemen who helped contribute and define the earlier days of what we called television. We will miss him immensely.“ Eugene and Catherine, who is a renowned mezzo soprano and a professor at York University, have five wonderful children between them and four precious grandchildren. Eugene plans to continue to travel the world, enjoy music, reading, and spending more time with his family. On behalf of everyone at Applied Electronics, we wish you all the best on your future adventures, Eugene! PETER GILLESPIE DEREK KNOPS 5 Years Peter joined Applied Electronics in 2010 with over 26 years of management experience in the Canadian broadcast industry. As Manager of the Broadcast Systems Group, Peter leads the group in providing integrated solutions to our evolving customer base and provides solid operational, technical, management, project management, and financial expertise to the Systems Group. Congratulations, Peter! 5 Years Derek garnered over 10 years of technical experience as a Broadcast Engineering Technician at Bell Media prior to joining Applied Electronics’ Calgary team in 2010 as Field Technician. Derek’s technical skills and attention to detail makes him a strong member of Applied Electronics’ technical team. Congratulations, Derek! New Members of the Applied Sales Team JEFFREY FURLONG Account Manager, Technology Sales, Vancouver Based in the Vancouver regional office, Jeffrey joined Applied Electronics with 10 years of experience in theatrical and television production as an assistant director and lighting technician, as well as five years as a Senior Sales Consultant for VidCom Communications. As an Account Manager, Technology Sales, Jeffrey nurtures and assists existing clients by providing technical expertise and product knowledge to meet their needs, as well as fosters new relationships and opportunities in the broadcast, post production and educational markets in British Columbia. We welcome Jeffrey to the team and look forward to his success! Jeffrey can be reached at [email protected]. Welcome to the team, Jeffrey! ERIC BECKER Account Manager, Technology Sales, Calgary/Edmonton Eric began his career working as a Freelance Media producer editing and producing both international and Canadian independent films. Following that, Eric worked at Pro Video as an Account Manager for Western Canada for two years before joining Applied Electronics’ sales team in Calgary. As Account Manager, Technology Sales, Eric will be serving the Alberta market with innovative media and data solutions to meet the needs of our client base. Eric can be reached at ebecker [email protected]. Welcome to the team, Eric! CHRIS JAMES Account Manager, Technology Sales, Toronto Chris joins Applied Electronics with 12 years of experience in the publishing, outdoor digital signage and telecommunications industries. Chris is a strong communicator with in-depth understanding of Unified Communications technologies and applications. As an Account Manager in Technology Sales, Audio Visual Systems Division, with a focus on collaboration and real presence communication solutions, Chris will nurture and build strong relationships with our clients and technology partners, and strive to create and deliver technical solutions that improve collaboration, efficiency and productivity for our clients. Chris can be reached at [email protected]. Welcome to the team, Chris! JUSTIN BOYLE Account Manager, Technology Sales, Edmonton Justin brings over six years of experience in audio visual systems installation and technical services management. His knowledge and solid understanding of systems design, build, installation, and project management will be an asset to the Applied Electronics team in Alberta. As an Account Manager, Technology Sales, Audio Visual Systems Division, we look forward to Justin strengthening the relationships with our existing client base as well as penetrating new markets in Alberta with Applied Electronics solutions and services. Justin can be reached at [email protected]. Welcome to the team, Justin! Outstanding Achievements MATT TAYLOR • Promoted to Programmer, Toronto Since joining Applied Electronics in 2011 as an Installation Technician, Matt has worked on numerous AV projects and spent the last couple of years working towards his Crestron programming certification. Matt recently graduated with Level 3 certification and, in his new role, Matt will be a welcomed addition to our programming team. SIMON SANCHEZ • Promoted to Technical Lead, Toronto Simon joined Applied Electronics in 2012 as an Installation Technician with 13 years of experience in integration, programming and systems automation. Simon has demonstrated his abilities in handling multiple large and difficult projects and will be an asset as a Technial Lead for the AV installations team in Toronto. Congratulations, Simon! PATRICK BEGIN • Promoted to Technical Supervisor, Ottawa As one of the first employees in our Ottawa office, Patrick joined Applied Electronics in 2013 as an Installation Technician. With a strong skill set and work ethic, Patrick has been a key asset to our growth in the region and we look forward to his continued success as he leads the AV technical team to new levels. New Members of the Applied Team LEA TOUROND • Office Administrator/CSR, Vancouver Lea is the pleasant voice which greets you when you call our Vancouver Office. She comes to Applied Electronics with strong administrative skills and experience in a high demand environment. Covering the maternity leave for Lindsay Anderson, Lea will keep things running in our west coast branch. Welcome to the team, Lea!! DERRICK DOLL • Installation Technician, Vancouver Derrick brings with him knowledge and experience working with Audio Visual technology. His technical skills, installation experience and customer service skills will contribute to the growth of Applied Electronics’ Vancouver operations! Glad to have you on board, Derrick! SABRINA BREUNESSE • Office Administrator/CSR, Edmonton Sabrina is the friendly voice of our Edmonton office. She looks after the Edmonton office administration duties including regional customer service support, shipping and receiving, project administration and service administration. Welcome, Sabrina! NATHANIEL CREWE • Project Manager, Calgary Nathaniel brings over 15 years of experience managing complex and diverse AV projects, and holds his Prince2 (European equivalent of PMP designation). Nathaniel is detail-oriented, organized and proactive. As a Project Manager, he will be responsible for overseeing all aspects of the project build and will be a strong asset to Applied Electronics’ Alberta technical team. Welcome, Nathaniel! CAROL VICKERS • Office Administrator/CSR, Ottawa Another cheerful voice to greet you when you call Applied Electronics in Ottawa, Carol brings with her a wealth of experience in Administration and Customer Service. Carol is responsible for the daily operations of the Ottawa office as well as processing projects, sales orders, stock returns, and shipping/receiving. Happy to have you on the team, Carol!
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