A guide to all your Platinum Account benefits.

Platinum Account
A guide to all your
Platinum Account benefits.
Discover how much more you get
with your Platinum Account.
Contents.
Your Bank of Scotland Platinum Visa debit card
How to register for your benefits
£300 interest and fee-free overdraft
Worldwide Travel Insurance
AA Breakdown Cover Mobile Phone Insurance
Sentinel® Card Protection
Exclusive Saver Things you need to know With you every step of the way
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5
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Your Platinum Account is designed to make
life easier. If there’s anything we can do
to help, please let us know.
Call Platinum Membership Services on
08456 02 12 22. If you need to call us from
abroad or prefer not to use our 0845 number,
you can also call us on +44 1313 35 33 61.
Visit bankofscotland.co.uk/platinum
Or pop into any of our branches.
If you’re registered for Internet Banking you can remind yourself of your Platinum Account benefits
at any time, by taking a look at the Account Benefits tab on your account statement page.
You can also manage your benefits from here.
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Changes to the Bank of Scotland Bank
Account Conditions.
We are making some changes
to the Bank of Scotland Bank
Account Conditions with effect
from 4th August 2014. Full details
of the changes can be found
in the ‘Bank of Scotland Bank
Account Conditions’ document
which you will have received when
you opened this account or the
‘Changes to your account terms
and conditions’ leaflet we have sent
you. In this document where we
reference any area where changes
will be made, we have highlighted
those changes.
Certain changes are also being made
to some of the benefits which come
with this account. Full details of the
changes can be found in the policy
documents you will have received
when you opened your account, and
which are included as part of this
welcome pack.
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Your Bank of Scotland
Platinum Visa debit card.
The key to all your
Platinum Account benefits.
You should already have your sort
code and account number, and we’ll
send you everything else you need
in the coming days.
¡¡ If you’re upgrading or downgrading
from another Bank of Scotland
current account, your account
number, sort code and debit card
PIN will all stay the same. Your new
Platinum debit card should arrive
within seven working days and until
it arrives you can continue to use
your existing debit card. And you
can keep on using your current
cheque book (if you have one).
¡¡ If you are new to Bank of Scotland
your new Platinum debit card and
PIN should arrive within seven
working days. For security we send
them separately.
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¡¡ If there’s anything you’re missing
after 10 days of opening your
Platinum Account, please let
us know.
Preferential rates when you use
your card abroad.
We won’t charge the usual nonsterling purchase fee of £1 when
you use your Platinum debit card
to make purchases in a foreign
currency. Other charges apply,
please see the Banking Charges
Guide for details.
For general queries:
call 08456 02 12 22
or +44 1313 35 33 61 from abroad.
You can also find out more
by visiting the Account Benefits
tab on your Internet Banking.
How to register for your benefits.
You’re already covered for most of them, but there are still a few things you need to register for by calling
Platinum Membership Services or visiting the Account Benefits tab on your Internet Banking.
What’s included
Am I already covered?
What should I do next?
Do I need anything?
Find out
more
If you have, or have had any medical conditions other than
those listed under ‘No Screen Conditions’ in your policy
document (pages 14 – 15), you need to let us know by
calling Platinum Membership Services. If however you have
any medical condition that is not in the list of 'No Screen
Conditions', then you must tell us about all the medical
conditions that you have, including those on the list of 'No
Screen Conditions'. Cover for these medical conditions may
be subject to an additional premium.
Your policy document is included in this
welcome pack. Please keep it safe.
Page 7
AA Breakdown
Cover
Relax. You’re already covered.
Your policy document is included in this
welcome pack. Please keep it safe.
Page 9
Mobile Phone Insurance
is administered by
Lifestyle Services
Group Limited.
You are already covered for Mobile Phone Insurance, but
registering now helps improve the service if you make a
claim. To register go to the Account Benefits tab in Internet
Banking or call Platinum Membership Services.
Page 11
Save What Matters™
is provided by Lifestyle
Services Group Limited.
To register for Save What Matters™ and to back up data
from your mobile phone go to the Account Benefits tab
in Internet Banking. Most smartphones are compatible,
but you can check if your phone is, in the FAQs on the
Save What Matters™ website.
Have these details handy:
Your mobile number, make and model
Your mobile phone’s IMEI number*
Your Platinum Account details.
Sentinel® Card
Protection
administered by Affinion
International Limited
Complete and return the registration form you’ll receive
in the next two weeks, register via the Account Benefits tab
in Internet Banking or call Platinum Membership Services.
AXA Worldwide
Travel Insurance
(unless age limits or
medical conditions
apply)
Nothing for you
to do.
You’re covered, but registering now helps
improve this service if you make a claim.
We need more details from
you to activate these benefits.
Data charges may apply to Save What
Matters™ so please check with your
service provider on data usage tariffs
or connect to Wifi before syncing
your phone.
You’ll need all of your card details handy.
Page 15
Platinum Membership Services:
call 08456 02 12 22
*To find out your mobile phone’s IMEI number key *#06# into your mobile.
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£300 interest and fee-free overdraft.
Before 4th August 2014, a £10
buffer will be available on Planned
Overdrafts which means there’ll be no
overdraft interest or fees to pay if you
go beyond your interest and fee free
Planned Overdraft amount by £10 or
less. This buffer will no longer apply
from this date.
Preferential overdraft terms
for Platinum Account holders.
As a Platinum Account holder you
can benefit from a £300 interest
and fee-free Planned Overdraft,
subject to application and approval.
This means you can borrow up to
£300 without paying any overdraft
fees or interest. If you already have a
Sign up for Text Alerts and when
you’re near your account limit
you’ll receive a Limit Alert.
Find out more on page 9 of
Managing Your Account brochure.
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Planned Overdraft in excess of this,
the first £300 will now automatically
be interest and fee-free.
We may also be able to extend your
existing Planned Overdraft limit
(subject to application and approval),
although you’ll pay a Monthly
Overdraft Usage Fee and interest
on any Planned Overdraft amount
borrowed over £300.
If you go over your agreed Planned
Overdraft limit, we may let you cover
these payments by granting you
an Unplanned Overdraft. There are
charges for using an Unplanned
Overdraft, which you’ll find in our
Banking Charges Guide.
We don’t charge you for Mobile Banking but your
mobile operator may charge you for some services,
please check with them. Limit Alerts are sent
before 10am UK time Monday – Friday (excluding
Bank Holidays). Services may be affected by phone
signal or functionality. You need to be registered
for Internet Banking. Terms and conditions apply.
If you’ve only gone into an
Unplanned Overdraft by £10 or
less, we’ll provide a £10 buffer which
means there’ll be no additional
overdraft fees to pay. All overdrafts
are subject to a review of your
circumstances and are repayable in
full on demand.
Breathing space with
our Grace Period.
Our Grace Period means that you
have until 3.30pm (UK time) to
pay in enough money to avoid
any overdraft fees you may incur
that day. The money needs to
be immediately available to use,
so you could transfer money from
another personal account you
have with us via Internet Banking,
Mobile Banking or Telephone
Banking or pay in cash over the
counter in branch.
Worldwide Travel Insurance.
For the whole family.
When you’re planning a trip,
your Platinum Account includes
comprehensive worldwide travel
insurance provided by AXA.
¡¡ Take as many trips as you like.
¡¡ You’re covered for up to 45 days
per trip.
¡¡ New-for-old replacement on
baggage under two years old
if it’s lost or stolen.
¡¡ Travel disruption cover for added
protection if your travel plans
are disrupted due to cancellation
or delay of your booked public
transport.
¡¡ Family cover comes as standard.
You can replace it with winter
sports cover for you and your
partner.
¡¡ You can request cover for medical
conditions you have, or have
had (which are not on the list
of No Screen Conditions) and an
additional premium may apply.
Check you’re covered.
Your policy details.
Travellers are eligible as long as
they are under 80 years old and only
covers losses suffered whilst you are
a United Kingdom resident and are
registered with a medical practitioner
in the United Kingdom. Please tell
us about any medical conditions
affecting anyone covered by your
policy. Turn to pages 14 – 15 of your
Travel Insurance policy document for
important information on medical
conditions and page 8 onwards for
eligibility criteria.
There’s no paperwork to complete
as your policy number is your Platinum
sort code and account number.
It’s a good idea to take your policy
document with you when you travel.
You’ll find your copy in this welcome
pack or you can download it from
the Account Benefits tab on your
Internet Banking.
Remember to pack your policy.
It’s a good idea to take your
policy document with you
when you travel. You’ll find
your copy in this welcome
pack or you can download it at
bankofscotland.co.uk/Platinum
For extra protection.
To change to winter sports cover,
or get protection for a trip over
45 days long, turn to page 11 of
your policy document then call
Platinum Membership Services
before you travel.
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Waive your excess.
An excess of £40 per claim may
apply, but a waiver upgrade
may be available instead. To find
out more, please call Platinum
Membership Services.
Manage your travel cover online.
If you are registered you can login
via Internet Banking which will enable
you to:
¡ Access and print your current
Travel Insurance documents.
¡ Upgrade your level of cover.
¡ Complete your medical screening
questionnaire online.
¡ Update your personal information,
like family details and the names
of anyone on the policy.
¡ Register a claim.
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Helping you in
an emergency.
To make a claim,
report lost baggage,
documents or money,
or if you need medical
assistance call
Platinum Membership
Services, 24/7.
AA Breakdown Cover.
No matter whose car you’re in,
whether you’re the driver or a
passenger, you’re covered by
the AA — the UK’s No.1 choice
for breakdown cover.
Your Platinum Account automatically
includes AA Roadside Assistance,
Home Start and Relay. So if you break
down at home or on the road, help
is only a phone call away.
Roadside Assistance:
Relay:
You’re covered 24/7 if you break
down over a quarter of a mile from
home. If your car can’t be fixed at
the roadside, you’ll be taken to the
nearest suitable garage.
If your car breaks down miles from
home and it can’t be fixed at the
roadside, we’ll take your vehicle and
up to seven passengers to a single
UK destination of your choice.
Home Start:
Belt and braces.
Whether it’s flat tyres or batteries,
one in four car breakdowns happen
before you’ve left home. But with
Home Start you’re covered even if
you’re still on your driveway.
For even greater protection, call
Platinum Membership Services
to upgrade your policy to include
Stay Mobile, Breakdown Repair
Cover or European Cover.
You’ll find the terms, conditions and limitations of your cover in the AA policy document in this pack.
Why not keep it in your car so you have it to hand when you need it.
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Accident Management Service:
If you do have an accident call
Platinum Membership Services
and we’ll put you through to the
AA Accident Management Service.
They’ll help arrange the recovery
and repair of your car, and even lend
a hand claiming on your insurance
following an accident or vandalism.
If you break down or have
an accident.
¡¡ Call Platinum Membership Services
and we’ll put you through to
the AA, or call the AA direct
on 0800 980 5794.
¡¡ You’ll be asked for your Platinum
Membership Number (your sort
code and account number) and you
may need to show your Visa debit
card when the AA Patrol arrives.
SMS text messaging is
available for use by deaf, hard
of hearing or speech impaired
customers in a breakdown
situation by sending an SMS
to 07900 444 999.
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Mobile Phone Insurance.
Why you won’t be lost if you
lose your phone.
Company Limited for the period
until 24 November 2014.
Good news. Your Platinum Account
comes with mobile phone insurance
and your phone is covered wherever
you are in the world.
Your insurance, administered by
Lifestyle Services Group Limited
(LSG) and underwritten by Assurant
General Insurance Limited, covers
one phone for sole Platinum Account
holders, while joint account holders
can insure up to two phones at the
same address.
With effect from 24 November 2014,
the insurer will change from London
General Insurance Company Limited
to Assurant General Insurance
Limited and the registered address
for Lifestyle Services Group Limited
will change from Osprey House,
Ore Close, Lymedale Business Park,
Newcastle-under-Lyme, Staffordshire
ST5 9QD to Assurant House,
6-12 Victoria Street, Windsor,
Berkshire SL4 1EN.
Any references to Assurant General
Insurance Limited in the following
pages should be read as referring
to London General Insurance
Following a successful claim LSG
will repair or replace your handset
up to a maximum value of £2,000
(including VAT) if your phone is
lost, stolen, damaged or suffers
breakdown (including faults).
LSG will repair the mobile phone
(where possible) or replace it
with a mobile phone of the same
make, model and memory size.
If we cannot do this you will be
given a choice of models with an
equivalent specification.
You’ll find all the terms, conditions and limitations of your cover on pages 3 – 11 of the Small Print policy
document that comes with this pack.
You’re even protected against
unauthorised calls made on a lost
or stolen phone:
¡¡ Up to £450 (including VAT)
per claim for prepaid and
Pay As You Go phones.
¡¡ Up to £1,500 (including VAT)
per claim for contract phones.
There’s a £100 excess per successful
claim for claims relating to an iPhone
and a £50 excess per successful claim
relating to all other handsets.
Changing your phone?
Don’t forget to contact us to
register your new phone details.
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Register your handset(s) now.
To help us administer your policy
more effectively and to help simplify
the claims process, you can provide
us with your mobile phone details.
This can be done by completing the
registration form when you take out
your current account, through Internet
Banking or by calling 08456 02 12 22.
You will need the following information
when registering your handset:
¡¡ Make
¡¡ Model
¡¡ IMEI number.
How to make a claim.
If your phone is lost or stolen.
If your phone is damaged.
¡¡ You should tell LSG about your
claim as soon as you can upon
discovering the incident.
¡¡ Report the incident to us by
visiting the Account Benefits
tab on your Internet Banking,
or by calling Platinum
Membership Services.
¡¡ Unauthorised network charges
are only covered from the point
your mobile phone is lost or
stolen and for up to 24 hours
after you discover the loss
or theft. If you don’t tell your
airtime provider within 24 hours
you will be responsible for any
further charges.
¡¡ If we need you to send your
phone to us, we’ll let you know.
¡¡ Tell the police about any lost or
stolen mobile phone as soon as
you can.
¡¡ Make your claim to us by visiting
the Account Benefits tab in
Internet Banking or by calling
Platinum Membership Services.
Please note proof of purchase may be required in the event of a claim.
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Save What Matters.™
What you need to do.
Save What Matters, provided by
Lifestyle Services Group Limited,
gives you the comfort of knowing that
if something unfortunate happens to
your mobile phone the essential data
stored on it is protected. Once set up,
depending on your handset, you can:
¡¡ For more information and to
check your phone is compatible
check in the Save What Matters™
option under your Account Benefits
in Internet Banking.
™
¡¡ Back up and securely store photos,
music, videos and contacts from
your mobile phone.*
¡¡ View and manage this data via
a dedicated website.
¡¡ Register by visiting the Account
Benefits tab in Internet Banking.
¡¡ Data charges may apply — please
check with your service provider
on data usage tariffs or connect to
WiFi before syncing your phone.
¡¡ If you have a smartphone and your
phone is lost or stolen, you can
lock it and also wipe the data to
stop anyone accessing your data.
¡¡ An alarm facility can help you find
your phone or stop someone else
using it.
¡¡ If your phone goes missing,
Save What Matters™ can help you
to track your handset down.
*Please note that we can’t back up videos or music
from an iPhone, instead we suggest you sync
these with iTunes. Limits apply.
Save What Matters™ is a trademark of Lloyds Bank plc
and is used under licence by Bank of Scotland plc.
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Full details of how this
service works can be found
on page 12 of the Small Print
policy document. Or for more
information, please check
in the Save What Matters™
option under your Account
Benefits in Internet Banking.
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Sentinel Card Protection.
®
The straightforward way to
keep all your cards safe.
How Sentinel works.
If your cards are lost or stolen, help
is at hand. Just one call and Sentinel®
Card Protection will arrange to
cancel your cards, wherever in the
world you may be.
¡¡ If your cards are lost or
stolen, report them to Sentinel®.
They’ll tell your card providers to
cancel the cards straight away and
arrange replacements.
And it’s not just your Bank of Scotland
cards — any bank or store cards can
be cancelled too. That means you
can avoid the hassle of trying to recall
your card details and arranging to
have them cancelled individually.
Sentinel® Card Protection
is administered by Affinion
International and underwritten
by AmTrust Europe Limited.
If your cards are lost or stolen,
call Platinum Membership
Services on 08456 02 12 22 or
+44 1313 35 33 61 from abroad.
®
¡¡ Sentinel® can arrange emergency
cash advances if you’re stranded
from home without means of
payment. You can receive up to
£1,000 emergency cash, up to
£3,000 for hotel expenses and
£3,000 for lost tickets and travel
documents. Cash advances are
subject to status and are repayable
within 30 days of receipt.
You must be a UK resident to be eligible for
Sentinel® Card Protection. For full terms, conditions
and limitations please see pages 16 – 26 of the
Small Print policy document.
¡¡ There’s up to £200 to cover lost
or stolen handbags, wallets and
purses containing a card, plus you
can claim up to £200 to replace
your missing cash when lost or
stolen at the same times as cards.
¡¡ Ask us to send you our Security
Protected Key and Luggage tags to
help reunite you with your items if
they’re lost or stolen.
Registering your cards.
Sentinel® Card Protection will
arrange to cancel your debit, credit
and store cards. You don’t have to
register, but it’s a good idea as it
helps us do things more effectively.
Just go to the Account Benefits tab
in Internet Banking, or call Platinum
Membership Services. You’ll be
asked for the card numbers of the
cards you wish to register, so please
have them handy.
Sentinel® is a registered trademark of Affinion
International Limited.
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Exclusive Saver.
Boost your savings.
With Platinum, the benefits don’t stop
with your current account. Open an
Exclusive Saver Account and gain
access to variable interest rates
including a 12 month fixed bonus.
How it works:
N
ew accounts opened will receive
a fixed introductory bonus
payable for 12 months from the
date of account opening. At the
end of the bonus period, variable
rates without bonus will apply.
I nterest rates — For our latest
rates go to bankofscotland.co.uk/
savings, call 08456 02 03 04
(8am to 9pm Monday to Friday and
9am to 5pm weekends) or speak
to staff in your local branch.
V
ariable interest is paid annually
or monthly depending on choice
at account opening.
Y
our tax status — Interest is paid
net of basic rate income tax at 20%.
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C
onditions for bonus payments —
No conditions. Please refer to
the ‘Savings interest rates and
charges’ and ‘Savings account
conditions and information’
brochures for more information.
W
ithdrawal arrangements —
No notice period. Instant access
with no loss of interest.
A
ccess — Online, phone and
branch. Optional Cashpoint® Card.
Open your instant access
Exclusive Saver today.
Call us on 08456 02 03 04,
visit your local branch or go
to bankofscotland.co.uk/
exclusivesaver
Things you need to know.
Here’s a useful summary of your Platinum Account benefits,
along with some important limitations and exclusions to be aware of.
Insurance benefits
Your benefit
Key benefits
Worldwide
Travel
Insurance
Multi-trip worldwide travel cover for you and your partner
Family travel cover (includes your spouse, civil partner or partner and children) OR winter sports cover (if you prefer to select
winter sports cover instead of family travel cover, please call Platinum Membership Services)
Covers UK leisure travel when two or more consecutive nights’ accommodation is booked
Comprehensive cover, including:
– Emergency medical cover (up to £10,000,000)
– C ancellation or curtailment cover (up to £5,000)
– Personal accident cover (up to £100,000)
– Baggage cover (up to £2,500 (valuables up to £500 in total))
– Travel disruption cover (up to £5,000)
AA Breakdown
Cover
Roadside Assistance
Home Start
Relay
Accident Management
Service is only available in the UK, Channel Islands and Isle of Man
Customer covered, not the vehicle
Your benefits last as long as you hold your Platinum Account. This table lists some key benefits and some important limitations and exclusions of your account.
For full details please see the Terms and Conditions policy documents included in this welcome pack.
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Insurance benefits
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Your benefit
Key benefits
Mobile Phone
Insurance
Insures one phone on a sole account and two phones for joint accounts
Repair or replacement phone up to a maximum original cost or value of £2,000
Covers for loss, theft, accidental damage, water damage and breakdown
Save What Matters™ can store up to 5GB of data from your mobile phone, easily re-load information back to your phone
and provide a lock and wipe facility if your phone is stolen
Sentinel® Card
Protection
With one call day or night, Sentinel® Card Protection can arrange to cancel all financial cards and request replacements
Access to emergency cash advances in the event of lost or stolen cards
Up to £200 cover for personal money and up to £200 cover for handbag, wallet, purse, briefcase lost and stolen (during 12 month period)
at same time as cards
Up to £100 to cover communication costs incurred to notify the administrator of an incident involving the cards.
Your benefit
Key benefit exclusions
Worldwide
Travel
Insurance
Cover stops on your 80th birthday. Children must travel with you or a responsible adult
The standard maximum trip duration is 45 consecutive days (for winter sports maximum 31 days cover in any 12 month period)
£40 excess may apply
Mobile Phone
Insurance
E xcess is £100 for Apple iPhone claims, £50 for all other handsets
Insurance benefits
Your benefit
Additional exclusions
Worldwide
Travel
Insurance
Medical conditions that you have, or have had that are not on the ‘No Screen Conditions’ list must be declared and cover agreed with the
insurer (there may be an additional premium if the insurer agrees to cover the conditions)
Children must be under 18, or under 24 and in full time education
Medical conditions affecting a close relative or a close business associate which you were aware of when opening your account
or booking any trip may not be covered
Cover may be excluded for certain hazardous sports and activities (see ‘Permitted Sports and Activities’)
Must be registered with a medical practitioner in the United Kingdom
This policy only covers losses suffered whilst You are a United Kingdom resident.
For travel disruption, excludes claims arising within seven days after you opened your account or at the time of booking any trip
(whichever is later) relating to any circumstances publicly known at the time of account opening or booking any trip
AA Breakdown
Cover
Maximum of five call-outs per 12 month period (seven for a joint account) and not covered for same or similar causes of breakdown to that
which the AA attended within the previous 28 days
Does not provide for any vehicle recovery following an accident
You are not covered when travelling in a car, van, minibus or motorcycle exceeding the weight restriction of 3.5 tonnes and maximum
width restriction of 7ft 6in (2.3m)
Mobile Phone
Insurance
Theft, loss, damage or breakdown where you have knowingly put your mobile phone at risk or you have not taken care of it may not
be covered. Examples are provided in the ‘What you are NOT covered for’ section of the Policy Document
We only pay for unauthorised network charges from the point your mobile phone is lost or stolen and for up to 24 hours after you discover
the loss or theft. If you do not tell your airtime provider within 24 hours you will be responsible for any further charges
Save What Matters™ data charges apply — please check with your service provider on data usage tariffs or connect to WIFI before syncing
your phone
Save What Matters™ is subject to handset compatibility
Save What Matters™ cannot back up music or videos from an iPhone — instead we recommend you sync your content with iTunes
Exclusions may apply to the benefits; more information on all these benefits and exclusions is available in the accompanying terms and conditions documents.
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With you every step of the way.
As well as the Platinum account you’ve chosen, there’s a range
of other current accounts to choose from. Here’s what we can do
for you. For more information about the benefits and exclusions
of these accounts, just speak to any member of staff.
Silver Account: £9.95 per month
European Travel Insurance for you
and your partner up to age 65.
Classic Account: No monthly fee
AA Roadside Assistance and
Accident Management.
Mobile Phone Insurance.
Cash Account: No monthly fee
Visa debit card — to withdraw money from
cash machines in the UK and abroad
that are part of the LINK or Visa network.
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Stop your account going into an Unplanned
Overdraft by adding Control for £10 a month.
Sentinel® Card Protection.
£25 interest and fee-free Planned Overdraft
(subject to application and approval).
£50 interest and fee-free Planned Overdraft
(subject to application and approval).
Visa debit card.
Visa debit card.
Cheque book –- optional.
Cheque book.
Platinum Account: £17 per month
Worldwide Travel Insurance with a choice of
Family or Winter Sports Cover. You and your
partner are covered up to the age of 80 and
Family Cover includes children up to the age
of 18 or 24 if in full time education.
AA Breakdown Cover including Roadside
Assistance, Home Start, Relay and
Accident Management.
Mobile Phone Insurance.
Save What Matters.™
Sentinel® Card Protection.
£300 interest and fee-free Planned Overdraft
(subject to application and approval).
Visa debit card — preferential charges when
you use it abroad.
Cheque book.
Overdrafts are available subject to status and are repayable in full on demand.
We review the range of acounts we offer from time to time. Products can be withdrawn without notice.
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Important information about
your benefits.
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Travel insurance.
AA Breakdown Cover.
Bank of Scotland plc Travel Insurance
is underwritten by AXA Insurance
UK plc. Upgrades and medical
screenings are sold, administered
and underwritten by AXA Insurance
UK plc. Registered office: 5 Old
Broad Street, London EC2N 1AD.
Registered in England No. 78950.
AXA Insurance UK plc is authorised
by the Prudential Regulation
Authority and regulated by the
Financial Conduct Authority and
the Prudential Regulation Authority
under Financial Services Register
number 202312.
Roadside Assistance, Home Start and
Relay are provided by Automobile
Association Developments Limited
(trading as AA Breakdown Services),
an insurer of breakdown assistance
services cover that is exempt from
authorisation under the Financial
Services and Markets Act 2000,
Registered Office: Fanum House,
Basing View, Basingstoke RG21 4EA.
Registered in England and Wales
Number 01878835.
AA Stay Mobile and Accident
Management are underwritten
by Acromas Insurance Company
Limited. Acromas Insurance
Company Limited is authorised and
regulated by the Commissioner
of Insurance, Financial Services
Commission, Gibraltar, and regulated
by the Financial Conduct Authority,
United Kingdom. Acromas Insurance
Company Limited is a member of
the Association of British Insurers.
Head Office: 57–63 Line Wall Road,
Gibraltar. Registered Number 88716
(Gibraltar). UK branch address:
Acromas Insurance Company
Limited, Enbrook Park, Folkestone,
Kent CT20 3SE.
Sentinel® Card Protection.
Mobile Phone Insurance is
administered by Lifestyle
Services Group Limited (LSG) and
underwritten by Assurant General
Insurance Limited. Assurant General
Insurance Limited is authorised by
the Prudential Regulation Authority
and regulated by the Financial
Conduct Authority and the Prudential
Regulation Authority. Lifestyle
Services Group Limited is authorised
and regulated by the Financial
Conduct Authority.
Save What Matters™ is provided by
Lifestyle Services Group Limited,
registered office Assurant House,
6–12 Victoria Street, Windsor,
Berkshire, SL4 1EN.
Sentinel® Card Protection
is administered by Affinion
International and underwritten
by AmTrust Europe Limited.
AmTrust Europe Limited is authorised
by the Prudential Regulation
Authority and regulated by the
Financial Conduct Authority and the
Prudential Regulation Authority.
AmTrust Europe Limited is on
the Financial Services Register,
registration number 202189.
Or +44 1313 35 33 61 from abroad
Save What Matters.™
Platinum Membership Services: 08456 02 12 22
Mobile Phone Insurance.
23
For more information visit us at:
bankofscotland.co.uk/platinum
If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or Textphone
on 0845 600 9644 (lines are open 9am – 5.30pm, seven days a week).
We can provide brochures and other documents in large print, Braille, CD and
audio tape. Please ask a member of staff if you’d like individual pieces of literature
in any other formats or would like to know more.
Important information.
We may monitor or record calls to make sure we have carried out your instructions correctly and to help improve the quality of our service.
For more information visit us at: bankofscotland.co.uk Not all Telephone Banking services are available 24 hours a day, seven days a week.
Please speak to an adviser for more information. If you need to call us from abroad or prefer not to use our 0845 number, you can also call
us on 01313 35 33 61.
Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office: The Mound, Edinburgh EH1 1YZ.
We are authorised by the Prudential Regulation Authority and Regulated by the Financial Conduct Authority and the
Prudential Regulation Authority under registration number 169628. We subscribe to the Lending Code; details can be obtained
from www.lendingstandardsboard.org.uk
We are covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
All information correct as at July 2014.
1/4520380-8 (07/14)