Employee Trouble Shooting and Sales Guide

N
Employee Trouble
Shooting and Sales
Guide
Experience Car Wash Excellence
Table of Contents
Welcome
This guide is designed
to assist employees to
maximize the up-time
of the car wash and
maximize the
profitability by keeping
the car wash
operational.
Daily Activity (1stShift)
Daily Drive Through (1stShift)
Cold Weather Activity
How To Sell A Car Wash
Handling Customer Objectives
Trouble Shooting (Touch Free Wash)
Trouble Shooting (Friction Wash)
Trouble Shooting Circuit Breakers
How Disable Wheel Scrub
Reset The Coin Box
CAW Selling a Ticket
Check A Code
To Void a Code
Closing The Car Wash
Reports
Revenue View
Mangers Report View
Wash Statistics
Washes Used
Car Wash Tab
Wash Upgrade Tab
Proper Way to Shut Down the Code-A-Wash (Touch Screen)
Code-A-Wash (Not Touch Screen)
Reports Shift/Manger
Available Reports
Code-A-Wash Functions
Code-A-Wash Programming
Maintenance and Diagnostics
Print Shift/Mangers Report
Procedure to get Mangers Report
What is on a Shift/Manger Report
Trouble Code Index
3
4
5
6
7
8
9
10
12
13
14
15
16
17
18
19
20
20
21
22
22
23
24
25
25
26
27
28
29
29
30
32
Daily Drive Through – 1st Shift
Observe a car being washed or when entry / exit
doors are in operation, use a maintenance code to
wash a car –(Ultimate Wash)
Daily Activity – 1st Shift
Estimated time: 20 Minutes
•The car wash floor can be slippery, use caution
•Activate emergency cut-off before entering carwash bay—Wear
safety vest and eye protection. Use cones as appropriate to block
off entrance and exit
•Be sure walkie-talkies are with you and turned to correct
frequency
•Walk the perimeter of the building and remove all debris and trash
–Neatly coil air hose reel and vacuum hose
–Empty Coin Box and return money to Manager immediately
•Clear Out “Coin Box Totals”on Code-A-Wash IV
–Touch Screen Go to Reports>Current>Closer>Yes to Clear
–Non Touch Screen Insert &Turn
MangersKey>Mode/Select>Fleet
>Coin Box Totals>Enter>Clear>Turn &Remove
Key>Mode/Select (Main Screen)
•Enter the carwash backroom:
–Check floor is dry (no chemical spills, no water leaks) -Is salt in
tank?
–Chemical drums should be 1/3 full -Check oil level on
compressor\gauge.
–Listen for any unusual noises, such as air compressor not
switching off
–Drain Air Compressor, if auto drain present shown on the right
no drain is needed. If compressor has ball valve open valve until
the water quits coming out.
•Walk through Carwash Bay
–Check to ensure all lighting working
–Sweep, Pick up and throw out any debris or trash
–For Friction washes –check brushes for any foreign material
and remove
Ball Valve Open
and Drain
Auto Drain
•Listen for coin box message accuracy (where
applicable) i.e. is the correct wash purchased
•Test coin box intercom for operation-Can you
communicate with CSR in the store?
•Enter or Green prompt light is functioning properly
•Check the stop light and or buzzer (where
applicable) are they working? Also check the
Yellow back up light. Is it functioning correctly?
•Application of all chemicals covers entire vehicle
evenly
•Brushes touch vehicle (with Touch Free wash-The
High Pressure Rinse is pressurized)
•While vehicle is being washed, check lighted menu
feature sign, are displayed menu items in correct
sequence and all lights are operational
•Dryer turns on and off and air is blowing from all
nozzles
•Ensure count down timer is working (at exit of
carwash)
•Check to ensure car is clean and dry
How To Sell the Car Wash
How To Sell The Car Wash
Cold Weather Operations
Cold Weather Activity - Every 4 hours (day and night) where local policy dictates OK
Special Inspection -5 minutes
Note!
For temperatures below 35 deg. F.
rd
3 Shift employees do not normally go outside, contact manager if uncertain
•Bay doors are closed except when a car is entering or exiting.
•Bay heaters are working (should be able to feel the radiant heat from the heaters)
•Back room heater is working
•Check for Ice buildup on the door rails (melt the ice by closing the carwash for 30
minutes to allow the bay heaters to warm the space)
•Apply salt to ice buildup under the doors and to ice at the entrance & exit
Why? There is a risk of seriously damaging the carwash equipment if it freezes.
When? If the outside temperature is below 35 deg. F.
What? Walk through the car wash every 4 hours and check the following: Follow local
safety precautions for nighttime outside work.
1.
2.
3.
4.
5.
The bay doors should automatically come down when the outside temperature falls
below 35 deg F. (Depending on the site equipment, one door may close before the
other.) They should stay down, except when they automatically open to let a car in or
out. The doors should NOT be open at the same time. Call for immediate service if
the doors do not operate properly.
The wash bay heater should be working. It is usually a radiant heater near the ceiling;
you should be able to feel the heat coming from it. Call for service if the heater is not
working.
The back room heater should be working. It may be a radiant heater, or one of
several types of space heaters. Call for service if the heater is not working.
Watch for buildup of ice on the door rails. Too much ice will interfere with the
operation of the door. Melt the ice by closing the carwash for about 30 minutes to
allow the heaters to warm the bay.
Apply salt to remove / prevent ice buildup under the bay doors and at the entrance
and exits. Salt may be ordered from Ryko
•Ask The Customer If They Would Like A Car Wash Today?
•Ask The Customer If The Would Like The Works Wash?
•Would You Like To Try Our New (if New) Car Wash Today?
•Do You Have One Of Our V.I.P. Cards?
•Would You Like A Car Wash, It Looks Like The Line Is Really Short Right now
•How About A Works Wash Today?
Study and Know The Menu
•Know The Names Of The Different Washes.
•Be Ready To Explain The Differences Quickly
•Try Different Washes When Performing Test Washes
You Are The Expert Your Customer Will Rely
On Your Advice! Ask The Customer If
They Want A Wash! It’s Important!
•Your Customer May Honestly Forget to Buy
One.
•A Car Wash Is Good For The Car!
•Customer Appreciate The Convenience
•Today’s Car Washes Do A Good Job!
•The Car Wash Is A Profitable Item To Sell.
Trouble Shooting – Touch Free Washes
Reduce carwash downtime by checking common problems that don’t require a maintenance call
Handling Customer Objections
Check the machine position. Use the manual drive functions at the
Remote Communications Interface Box and drive the machine to the
exit end of the tracks (For Voyager& Monarch machines, home is at
the carwash entrance, for US2001, OHD, Radius and Soft Gloss,
home is at the exit of the carwash.
•“It’s Rainy Today”
–The Wash Ticket Is Good For 14 Days.
•“No, I’m In A Hurry”
–The Wash Ticket Is Good For 14 Days.
•“No, I Just Got My Car Washed”
–The Wash Ticket Is Good For 14 Days.
Customer Complaints
•“My Car Didn’t Come Clean”
–Put The Customer Through The Wash Again.
The carwash open/ car wash closed switch or function is used to start
up and shut down the vehicle wash system. When placed in the
carwash open position the vehicle wash will operate. When placed in
the carwash closed position the coin box will accept no codes and the
machine will not operate. In this position the manual positioning control
switches can be enabled by putting the key switch in the enable
position.
A remote control switch box (shown to the left) installed on the bay wall
contains switches that allow the operator to stop the machine, move the
machine manually, position the trolley, rotate the arm, or test the high
impact pump. These are very important when returning a machine to
the Home position.
If the machine must be stopped immediately, the Emergency Stop
Button may be pushed in to halt all machine movement. In order for the
machine to run normal again the button must be pulled out and the
machine returned to the home position.
•“Your Washed Damaged My Car”
–Have The Manager Go Out And Look At The Car If Possible Take Pictures.
•Try To Determine How The Wash Could Have Damaged The Car.
•Verify The Wash Is Working Properly.
•Explain To The Customer What Most Likely Happened.
•Fill Out The Report.
•Notify District Manger Of The Incident.
•“It said That My Code Was Invalid”
–Perform Check A Code on the Code-A-Wash. If Invalid, Check Dates and
Print A New Ticket For The Customer.
•“The Wash Broke Off My Antenna”
–Was The Power Antenna Down?
Main Circuit Protectors. Check circuit breakers on the panel,
and make sure the machine is not tripped.
Check the Code-A-Wash Make sure the Code-A-Wash IV console
(where applicable) reset Light is NOT on. If it is, reset it (The CAW
reset button is an Emergency stop button and the light must be off.
Look At
Trouble
Code
RESETTING A RADUS WITH A
TOUCH SCREEN
5. Press Manual Drive
1. Check the Two Digit Code
Trouble Shooting – Radius Keypad Reset
1. Check the two digit code on the remote control switch box as
shown on the left.
2. Check to make sure the Emergency Stop Button is out if not
a (Code 40) will be displayed . When the button is pushed in
the carwash will not operate.
3. Verify that the machine is at home which is shown on the
left. If not, you will get a two digit code of 33. Home Position is
all the way towards the exit with the arm on the right side
facing the opposite wall.
1. To reset a code 33
1. Press F2 which will access the Site Menu Screen
Sometimes this screen cannot be accessed unless the
Site password has been entered. The site password is
2723.
2723
If prompted for a password Please follow the
next three steps if not skip to step 5.
2. Enter “2723” into the password space
and then hit “Enter”
3. Press “OK”
2. Then Press F2 which will access the Manual Drive
Screen
3. The Manual Drive Screen will allow the machine to be
driven Manually
1. F1 will return you to the Site Menu Screen
2. Press and hold the up arrow key on the display
unit to cause the gantry to drive forward.
3. Press and hold the down arrow key on the display
unit to cause the gantry to drive in reverse.
4. Press and hold the right arrow key on the display
unit to cause the trolley to drive to the right.
5. Press and hold the left arrow key on the display unit
to cause the trolley to drive to the left.
6. Press and hold the F5 key on the display unit to
cause the arm to rotate forward.
7. Press and hold the F6 key on the display unit to
cause the arm to rotate reverse.
Note: The keys that cause movement are momentary switches.
Movement will only occur while they are pressed.
6.The Manual Drive Screen will allow
the machine to be driven Manually.
a) Pressing “Back” will return you to the
Site Menu Screen
b) Press and hold the Gantry Forward
key on the display unit to cause the
gantry to drive forward.
c) Press and hold the Gantry Reverse
key on the display unit to cause the
gantry to drive in reverse.
d) Press and hold the Trolley Right
key on the display unit to cause the
trolley to drive to the right.
e) Press and hold the Trolley Left key
on the display unit to cause the
trolley to drive to the left.
f) Press and hold the Rotate Forward
on the display unit to cause the arm
to rotate forward.
g) Press and hold the Rotate Reverse
on the display unit to cause the arm
to rotate reverse.
Note: The keys that cause movement
are momentary switches. Movement
will only occur while they are
pressed.
4. Press “X”
Trouble Shooting Circuit Breakers
Proper Position of breaker
when everything is okay
Trouble Shooting – Friction Washes
Check the machine’s position. Use the manual drive key at
the Remote Communications Interface Box and drive the
machine to the exit end of the tracks (For Voyager & Monarch
machines, home is at the carwash entrance, for US2001,SGXS
and Select-A-Wash, home is at the exit of he carwash.
Tripped overload needs to
be reset
This is home
position
Turn key to
move machine
Turn counter clockwise to
reset breaker
Check Debris under Treadle Plate. Check for debris
under the treadle plates and rails. Treadle should be clean
and free of obstructions
Check the Power switch on Electrical Panel. Make
sure the Power is in the “ON” position.
On position
Main Circuit Protectors. Check circuit
breakers on the Panel, and make sure the
machine is not tripped.
Off position
Check the Code-A-Wash Make sure the Code-AWash IV console (where applicable) reset Light is
NOT on. If it is, reset it (The CAW reset button is an
Emergency stop button and the light must be off.
Look At
Trouble
Code
Alarm for circuit protector
tripped
Disabling the Wheel Scrub
Make sure the wheel
scrub is against the
machine (2)
Turn Off the Power switch on
Electrical Panel
Off Position
On Position
When ever a breaker trips it will look like the photo on the
left.
Steps To Reset
1. Go to the Wash or Electrical Control Cabinet
2. Open the two Plastic doors on Right side if present
(Looking at Exit)
Steps to Disable a Wheel Scrub (Code
10)
1. Enter Wash
3. Turn Off Power Like Shown in picture above
2. Look at wheel Scrub make sure that
they are all the way in against the
machine.
4. Open Door
3. On right Side Open the two plastic
doors (Facing towards the exit)
5. Once the door is open you will see something like
the picture on the left
6. Find the One that looks out of place like the picture
on the left. (Tripped Breaker)
4. Turn Off High Voltage Power
5. Locate the “Wheel Scrub” switch as
shown in the picture to the left
6. Then Flip switch to “Disable”
7. Turn the breaker Counter Clockwise so it looks like
the picture on the left
7. Close the metal door
8. Then turn Breaker clockwise to its normal position.
Show on the left.
9. Close the two plastic covers
9. Shut the door and make sure to turn the High
Voltage to the “ON” Position
10. Close Plastic doors if present
11. Drive the machine “Home” If needed
8. Turn High voltage “ON”
10. Then Drive the machine all the way to
the home position.
11. Test Car Wash.
To Sell A Wash – CAW IV Touch Screen
This Procedure is only if POS system is not working or showing car wash offline on POS
system.
Note: When the SALE button on the main screen is pressed, a screen similar to the
illustration below appears showing the selection of wash packages available for sale.
On this screen the attendant selects the package the customer has purchased to create
a wash code ticket .The wash ticket contains a randomly generated 5-digit code that the
customer may enter at the wash bay coin box to arm the wash equipment.
Resetting The Coin Box
TO CREATE A WASH TICKET:
AMTT-CS Color Screen Coin Box
Normal Screen
–Press the button containing the description or name of the desired wash package.
Note: If the desired wash package does not appear on the screen, press the MORE
button to view additional wash packages.
To Reset Follow This Procedure
–Whatever discounts have been setup as available for the selected wash package will
appear across the center of the screen (see the illustration above). If a discount should
be applied to this wash purchase, press the appropriate discount button.
(AMTT CS System Only)
–View the entire purchase in the pane in the lower left of the screen and verify that the
selections and total are correct. If incorrect, press the CLEAR button and reenter
selections.
Touch the Screen - Type in
#2723*
–When selections are correct, press the ACCEPT key. The wash ticket prints and the
ticket paper advances to dispense the ticket.
Touch the ABC Key next to
User. Using on screen
keyboard, put in your User
Name then touch green.
Perform same procedure for
Password
Standard AMTT Coin Box
If there is a problem with entering
code or key pad on the Standard
AMTT coin box Open the coin box
and Locate the breaker and shut it
“Off” then back “ON”.
Touch “System Setup”
Touch “Reboot” The
system will reset itself.
Turn Off Breaker then
Turn Back On To Rest
AMTT
–Take hold of the upper portion of the dispensed ticket and pull slightly toward you while
moving your arm gently in a diagonal motion from right to left or left to right to tear off the
ticket from the paper supply roll.
–Give the ticket to the customer.
Voiding A Code
To Void A Code Number
Checking a Code
The CHECK A CODE button is used to view and check information about a wash code entered at
the coin box showing the type of wash the code purchased, the date the code was issued, and the
date the code expires. If the message shows the code to be invalid, an "INVALID" message appears
on the display. This means that either the code number has not been issued, that it has already
been used, or that the number of days valid have expired. An attendant may need to determine if a
5-digit code number is valid.
Occasionally the attendant may need to void a code number (make a code
invalid or kill a code)
-While on the main operation screen, press the CHECK A CODE button
-Enter the five digit code number to be checked on the numeric keypad
-Press the ENTER key on the numeric keypad
-Press the PRESS TO VOID key
TO VERIFY A CODE NUMBER
–While on the Main Operation screen, press the Check A Code button. The Check A Code screen
(right) appears.
This erases this code number from memory. A “VOIDED” message appears at
the top of the display followed by a description of the wash purchased, the issue
date and the date the code was voided
–Enter the five-digit code number to be checked on the numeric keypad.
–Press the ENTER key on the numeric keypad. If the code number is valid, a "VALID" message will
appear on the display with a description.
Press The Button To
Void The Code
The Options tab contains the settings that assign the wash functions (options) that will be included in
the wash tickets generated for fleet sales for this account.
- Use the up and down arrows to scroll through the list of wash functions that should be
included in the wash provided to the fleet account.
-
Fleet Code (General Tab)
Touch on the descriptions in the list to select them. Note: As you touch a selection, a check
mark should appear to the left of the description. To unselect, touch the selection again.
The check mark should disappear.
111
-
When all desired wash functions have been selected, press the Accept button.
GENERAL (TAB)
The settings on the General tab assign the basic account information (i.e., account number, account name, the
price of the wash assigned to the account, and the code number that may be assigned to an account for arming
a wash.
ACCOUNT NAME
Press the ABC… button to the right of the Account Name field to access the onscreen keyboard.
"Type" in the desired name for the new account and press the Accept key on the keyboard.
PRICE
Press the 123… button to the right of the Price field. The onscreen numeric keypad appears.
Press the Clear button.
Enter the price required to purchase the wash in dollars and cents (e.g., 5.00, 6.00, etc.).
Press the Accept key on the keypad.
FIXED CODE
If desired, a 5-digit code number may be assigned to a fleet account so that the fleet personnel do not need to
receive a wash ticket before each wash. Rather, they may go directly to the wash bay coin box and enter the
assigned code. Each use of the fixed code is recorded and charged to the account and against any wash limits
that apply.
Press the 123… button to the right of the Price field. The onscreen numeric keypad appears.
Press the Clear button.
Enter a 5-digit number to be assigned to this account. This 5-digit code number will be entered at
the wash bay coin box by fleet personnel to receive a wash. Note: When assigning the code, if
the code you enter is already in use, a message will inform you to try another number.
Press the Accept key on the keypad.
LIMIT WASHES - The Limit Washes setting enables or disables the Wash Limits setting that limits the number of washes
allotted to the fleet account. Press the button beside Limit Washes to toggle between the YES and NO setting. Set to YES
to enable the Wash Limit setting. If set to NO the Wash Limits setting appears as N/A (not applicable).
WASH LIMIT - The Wash Limit setting is the number of washes allotted to a fleet account if the Limit Washes setting is
set to YES. When the last wash allotted to the account has been used, a ticket prints to indicate that the account has no
remaining washes. When the fixed 5-digit code is entered at the coin box, the customer is informed that the code is invalid.
Press the 123…button to access the onscreen numeric keypad.
Press the Clear button on the numeric keypad.
Enter the numbers for your setting.
Press the Accept button on the keypad to confirm the setting and close the keypad.
DAYS VALID - The Days Valid setting limits the number of days a fleet account's fixed 5-digit code number is valid.
Press the 123…button to access the onscreen numeric keypad.
Press the Clear button on the numeric keypad before entering your setting. Then "type" in the numbers for your setting.
Press the Accept button on the keypad to confirm the setting and close the keypad.
Press the Accept button in the lower right hand corner of the display to accept all of the new settings for the account and
return to the Fleet Account Maintenance display screen.
Press the CLOSE button in the lower right hand corner of the display to exit Fleet Account Maintenance and return to the
Setups Menu. Press CLOSE again to return to the Main Operations Menu.
Fleet Code (Edit or Re-Charge the Account)
THE "CLEAR ACCOUNT" BUTTON
The Clear Account button on the Fleet Account Maintenance screen is
used to remove all information from an account number. This includes
the programmed account name, limits, codes, totals, and balances.
When the account has been cleared the account number will be
designated as "Available" on the Fleet Account Maintenance screen
and may be re-programmed for a new fleet account customer.
IMPORTANT: BE SURE TO SELECT THE CORRECT ACCOUNT BEFORE
PRESSING THE "CLEAR ACCOUNT" BUTTON. USE THE LEFT AND RIGHT
ARROW BUTTONS IN THE UPPER RIGHT HAND CORNER OF THE FLEET
ACCOUNT MAINTENANCE SCREEN TO SCROLL THROUGH ACCOUNT
NUMBERS UNTIL THE ACCOUNT NUMBER YOU WISH TO EDIT IS
DISPLAYED.
THE "PRINT " BUTTONS
Press the Print Account Report button to print a detailed report
pertaining to the account displayed on the screen.
Press the Print Summary button to print a report summarizing the
information for all accounts.
Press the Print Full Report button to print a detailed report of the
information for all accounts
On the Main Operation Screen, press Menu. This opens the Setup Menu.
On the Setup Menu screen, press Fleet Accounts. The Fleet Account
Maintenance screen displays account information for Account #1 (for the
account number, see the first line of information in the window).
Use the left and right arrow buttons in the upper right hand corner of the
Fleet Account Maintenance screen to scroll through account numbers until
the account number you wish to edit is displayed.
Press the EDIT button. This opens the setups screens for the account
number currently shown on the display.
Enter changes to the information on all tabs and press the Accept button.
THE "RE-CHARGE" BUTTON
When a fleet account's Wash Limit washes are all used, the
owner/manager may choose to replenish the supply available to the
account. Pressing the Re-charge button on the Fleet Account
Maintenance screen restocks the full number of washes set in the Wash
Limit field. Refer to the Limits tab under Fleet Accounts Setups.
IMPORTANT: BE SURE TO SELECT THE CORRECT ACCOUNT BEFORE
PRESSING THE RE-CHARGE BUTTON. USE THE LEFT AND RIGHT ARROW
BUTTONS IN THE UPPER RIGHT HAND CORNER OF THE FLEET ACCOUNT
MAINTENANCE SCREEN TO SCROLL THROUGH ACCOUNT NUMBERS UNTIL
THE ACCOUNT NUMBER YOU WISH TO EDIT IS DISPLAYED.
Reports
Press the Reports button on the Main Operation Screen to view reports selections
on the touch screen or print report information.
GENERATING REPORTS
Closing The Car Wash
The CLOSE WASH button is used to deactivate wash equipment operation and prevents customer
actions at the coin box from arming the carwash equipment. Depending on the coin box installed:
Reports may be generated to view information from different perspectives or types.
Report screens allow the operator to select which device or wash information is
included in the report and the date range included in the report.
–Select the device type by touching one of the following in the upper left hand side
of the screen: CAW (Code-A-Wash), POS (Point-Of-Sale), Coin boxes, or
Vacuums. This will limit the report to information generated by this device's).
–The customer may see a visual Car Wash Closed type message on a screen.
–Money, credit cards, or wash club cards will be rejected.
–Codes will not be accepted.
–An audio message may inform the customer that the carwash is closed.
–Use the arrow buttons beside the selection boxes to scroll and select the date
information and what type or device information is used to create the report. When
selecting a date, ranges are provided in the selection box or, if preferred, the report
dates can be customized to time frames more pertinent to location needs (See
Customizing A Report's Date Range).
TO CLOSE THE CAR WASH:
–When the selections for the device, date, and type of report are completed, press
the Accept button at the bottom of the screen to display the report.
–Press the Close Wash button on the Main Operation Screen. The message "Do you want to close the
carwash?" appears on the display.
–Press the Yes button. The Close Wash button on the Main Operation Screen turns red and stays red until
the carwash is reopened.
–Reports generate quickly and can be viewed on the display and/or printed.
Changes made to the selections determining what and how the report prints
immediately alter the report. In cases where all the information cannot be viewed at
once, arrowed buttons are provided on the display to scroll the information up or
down or right or left as necessary.
TO REOPEN THE CAR WASH:
–Press the Close Wash button on the Main Operation Screen. The message "Do you want to open the
carwash?" appears on the display.
–Press the Yes button. The Close Wash button on the Main Operation Screen turns white.
Click Here For
List of Reports
Press Here To
Close The Wash
Manager Report Views
WASH STATISTICS
Statistics (TAB)
Revenue Reports View
Washes Sold
Selection
Revenue (TAB)
Description
The Revenue tab contains the reports concerning money and
sales. When a report is displayed, a message appears asking if
you wish to clear the totals. Select YES to zero out all totals.
Select NO to retain the totals information.
Washes Sold/Hour
Current
Shift
The Current report shows revenue totals currently maintained.
The Washes Sold report details the total number of
each wash package sold. Use the up and down arrows
on the display to select the report type from the list
provided. The report's date range may also be revised
to generate the report according to one of the ranges
offered or according to a customized date range best
suited to location requirements.
The Washes Sold / Hour report indicates the
percentage of the total sales that were sold during
each hour. Use the up and down arrows on the
display, to select the wash package to be included in
the report from the list provided. The report's date
range may also be revised to generate the report
according to one of the ranges offered or according to
a customized date range best suited to location
requirements.
This Shift report shows the wash package sales, discounts, and
sales tax totals that have accrued since the last time shift totals
were cleared.
Manager
The Manager's report shows the cumulative wash package sales,
discounts, and sales tax totals since the Manager's totals were
last cleared.
Income Cycle
The Income Cycle report tracks the generated revenue. Note: A
Host Code-A-Wash can generate report information for both host
and remote Code-A-Washes on the network. A Remote Code-AWash presents report information generated by the remote CodeA-Wash only. If reporting income for a POS, the report shows
information that was generated by the POS that is connected to
the Code-A-Wash only.
Lifetime
The Statistics tab contains the reports concerning the
number, type, and time washes and wash upgrades
were sold.
The Lifetime report shows the revenue accrued since the
equipment was installed.
Bar Graph Showing
Washes Sold
Car Wash Tab
Car Wash (TAB)
The Carwash tab contains the reports pertaining to the
wash equipment operation. This information for these
reports is provided from the machine's PLC. In addition to
the report the screen displays the machine serial number,
the program installed, and a list of support documents
pertaining to the program.
Wash Counters
Counter information for each carwash is provided on this
screen. Use the left and right arrows in the upper right
hand corner of the screen to select which carwash number
to display. The field on the left of the screen displays the
counter device descriptions and values (counts). Use the
up and down arrows to scroll through the device
descriptions.
Diagnostics
The Diagnostics report presents two types of reports:
Events and Call-In Events. Each of these reports provides
the Date and Time of each event, the Count during which
an event occurred, and the code that was generated.
Manager Report Views - Continued
Washes Used
Washes Used
Washes Used/Hour
The Washes Used report reflects the number of wash
tickets that have been used at a coin box. Use the up
and down arrows on the display to select the carwash
to be included in the report from the list provided. The
report's date range may also be revised to generate the
report according to one of the ranges offered or
according to a customized date range best suited to
location requirements. This report may be viewed on
the screen or printed on the standard CAW IV printer.
The Washes Used /Hour report indicates the
percentage of the total wash tickets used that were
used during each hour. Use the up and down arrows
on the display to select the carwash to be included in
the report from the list provided. The report's date
range may also be revised to generate the report
according to one of the ranges offered or according to
a customized date range best suited to location
requirements. This report may be viewed on the
screen or printed on the standard CAW IV printer.
Wash Settings
Wash Times
Chemical History
Wash Upgrades
Wash Upgrades
Bar Graph Showing
Washes Used
The Wash Upgrades report indicates the number of
upgrades to wash packages that were purchased at the
coin box and the percentage of upgrade that were from
level 1 to 2, 2 to 3, and 3 to 4. Use the up and down
arrows on the display to select the coin box to be included
in the report from the list provided. The report's date
range may also be revised to generate the report
according to one of the ranges offered or according to a
customized date range best suited to local requirements.
This report may be viewed on the screen or printed on the
standard CAW IV printer.
Code-A-Wash IV
Accessing the Manager's Mode by Key
Proper Way To Shut Down The CAW IV IC & Touch
Screen
The Manager's Mode may be accessed with either a Manager's key inserted in the key
slot at the bottom of the Code-A-Wash control unit, or by entering a special manager's
pass code number which may be programmed to eliminate the need for a key.
Step 1
IMPORTANT! The Manager's Key must be accessible for service or maintenance
purposes, but should be kept secure by the manager or a designee to prevent accidental
programming loss or unauthorized access.
Starting at the main menu, press the Setup
Menu button. You may need to “login” to be
able to access Setup menu button.
Steps To Follow
1. Insert the Manager's Key and turn to horizontal position.
2. Press Mode/Select
3. Manager's Mode is accessed. First message "Print Shift/Mgr's Report" appears
on the display.
Step 2
Press the red “Exit” button
Step 3
Press the Shutdown button. A few moments
later, another window will open indicated that
“it is now safe to turn off your computer”. At
this time you may switch off the CAW IV
power switch at the rear of the CAW console.
To restart CAW, turn on the power switch.
Insert Key Here (Turn
Clockwise) For Manger
Mode
Code-A-Wash Function
CAW IV Reports
Selections:
Pressing ENTER result:
Print Shift/Mgr's
Report
Presents the following submenu of
reports available for printing.
Scroll with RIGHT ARROW key.
Selections:
Report*
To Print:
Shift/Mgr's Report
X
Press
ENTER
Washes By Hour Report
X
Press
ENTER
Washes Used Report
X
Press
ENTER
Washes Sold Report
X
Press
ENTER
Upgrade Report
X
Press
ENTER
Power ON/OFF Log
X
Press
ENTER
Income Cycle Report
X
Press
ENTER
Lifetime Totals Report
X
Press
ENTER
*An "X" in this column indicates that the Code-A-Wash IV can provide a printed ticket
report containing this information.
Pressing ENTER result:
Coin Box Totals
Prints report indicating the
amount of money taken in
by the coin box since the
last time it was cleared.
Edit Promo
Messages
Allows the manager to edit
or change promotional
message printed on the
wash tickets.
Edit Code-A-Wash
IV Key
Allows setup of wash keys
on the CAW IV keypad for
selling washes.
Change Days Valid
Allows the manager to edit
the number of days after a
wash ticket is purchased
that a code is valid for Paid,
Free and Club washes.
Set Clock/Calendar
Allows the manager to set
the CAW IV time and date.
Report*
To Print:
X
Press
ENTER
*An "X" in this column indicates that the Code-A-Wash IV can provide a printed ticket
report containing this information.
Maintenance & Diagnostics
CAW IV Programming
Selections:
Fleet Code
Maintenance
Pressing ENTER result:
Selections:
Report*
To Print:
(Refer to Maintenance Mode
Functions or Diagnostics Mode
Functions)
Allows the setup of up to
150 fleet accounts
Fleet Account Status
Prints a report displaying
information about all active
fleet accounts
X
Press
ENTER
Print Programming
Report
Prints the current CAW IV
programming configuration.
X
Press
ENTER
Edit Company
Name/Address
Allows entry/edit of the site
name & address that prints
on the wash tickets.
WEI Output Names
Allows the manager to name
the 12 WEI outputs.
Clear Out All Codes
Clears the CAW IV code
storage memory.
Maintenance &
Diagnostic
*An "X" in this column indicates that the Code-A-Wash IV can provide a printed ticket
report containing this information.
Pressing ENTER result:
To Print:
Maintenance accesses
options for setting up the
CAW IV configuration.
Diagnostics accesses
testing capabilities.
(Provided for service
technician only).
Edit Manager's Pass
code
Allows entry of a 6 digit code
to use as access to the
Manager's Mode in place of
the manager's key.
Edit Sales Tax Rate
Allows the manager to edit
two tax values.
Security Setup
Report*
Allows the manager to set
security locks to the keypad,
programming (wash key,
fleet account,
miscellaneous) and various
reports and information.
Edit Serial Number
Displays a serial number
that can be edited.
Edit Dispenser Bits
Allows the setup of the
dispenser (vacuum) arming
bits. There are 12 arming
bits that can be set up.
*An "X" in this column indicates that the Code-A-Wash IV can provide a printed ticket
report containing this information.
What Is Included In Manager Report
ADDITIONAL INFORMATION (PRINT/SHIFT MANAGER'S REPORT)
The following information pertains to items appearing on the printed the Shift / Manager's Report.
•TYPE OF TOTAL–Ticket shows the type of report it is, Shift or Manager's total.
•BUSINESS/ADDRESS–Ticket shows the business/company name and address (if programmed).
Print Shift/Manager Report
•DATE -TIME–The day of the week (Sun, Mon, etc.), the date (day, month, year) is printed on
ticket.
• The "Print Shift/Mgr's Report" provides the manager with a printed ticket report of combined totals
of all shifts since the last Manager's Report was cleared. Areas of management concern on
the report include: total washes made, number of free washes given, coin deposits made at
the coin box (if coins used), discounts given, cash received, and the number of times cleared.
For descriptions pertaining to the report see Additional Information
•TICKETS ISSUED–This portion of the receipt/ticket provides a break down of the number of
times a wash or wash function has been keyed in (entered), and the total combined cost for each
.• The ticket report is in two sections: "Shift Total" and "Mgr's Total" •Further information on the
manager's report is provided to explain the shift number printed on the "Shift Total" portion of
ticket, and the shift count number printed on the "Mgr's Total" portion of the ticket.
•DISCOUNT #1 AND DISCOUNT #2–Each of these values represents the total value in discounts
given. This value is not included in the Cash Sales or Credit Sales totals.
•TOTAL–This is a running total of 1) the value of all ticket sales that have been printed and; 2) the
number of keys pressed to print all tickets.
•NET–This value represents the total of wash ticket sales less the given discounts.
Steps To Get Manager’s Report
•SALES TAX 1 & 2–This value represents the total of sales tax charged on wash ticket sales
•To receive a printed Shift and Manager's Report, enter the Manager's Mode
.•When the LCD displays the message, "Print Shift/Mgr's Report", press the ENTER key
.–When the ENTER key is pressed, the first portion of a two (2) part ticket is printed. The first
caption on the first portion of the ticket will read "Shift Total"
.–The "Shift Total" report shows the business transactions that have occurred during the
shift.
–After the "Shift Totals" portion of the ticket is printed, the manager then has a choice of
clearing the ticket totals or not. If totals are to be cleared, press the CLEAR key and the
additional message, "Totals Cleared", will be printed on the ticket
.–After the "Totals Cleared" message is printed on the ticket, the second part of the ticket is
automatically printed, listing the caption, "Mgr's Total". If the "Shift Total" report is not
cleared, then the ENTER key must be pressed in order for the manager's totals to print.
–On receiving the "Mgr's Total" printed ticket report, the manager can press the CLEAR key
to clear the combined shift totals from the system. This will return the unit to a first shift (01)
status. If the "Shift Total" has been cleared, but the "Mgr's Total" is not, the next "Shift Total"
report will read asshift 02 then 03, 04, etc. until the "Mgr's Total" is cleared
.NOTE: The Manager's Report cannot be cleared unless "Shift Totals" have been cleared. If, for
any reason, the manager does not want to clear these totals, the ENTER key must be
pressed.
•TOTAL REVENUE–This value represents the total value of the net wash ticket sales less the
sales tax charged.
•TOTAL # PAID–This is the total number of tickets printed for which either a cash or credit sale
was made.
•TOTAL # FREE–This is the total number of tickets printed for a wash or wash function where a
value (free) was not designated or applied.
•TOTAL #FLEET–This is the total number of tickets printed for fleet washes
•REMOTE TICKETS–This is the total number of tickets generated from a Code-A-Wash IV or
Point-of-Sale device remote unit. This item will only appear on the ticket if the unit is set for a
"Host" setting andif a remote unit has printed tickets. If a Point-of-Sale device is being used to
print tickets, this same principles apply.
•COIN BOX TOTALS -COIN -DOLLAR/TOKEN -DISCOUNTS–This reflects the total coins
and dollars or tokens (if applicable) deposited in the coin box during a specific shift.
•WASHES USED–This figure is the total number of times a wash was activated.
Trouble Codes
IMPORTANT: IF UNABLE TO PERFORM THE ACTION GUIDELINE STATED,
CONTACT YOUR LOCAL “RYKO REPRESENTATIVE”OR “SERVICE
CENTER”FOR ASSISTANCE.
What Is Included In Manager Report - Continued
-- Everything is OK. No Status Code.
00 Everything is OK. No Status Code. (Displayed on pagers only - No action required)
•BACK-UP WASHES–If the system is in a back-up wash status when the Code-A-Wash IV is serviced,
this figure represents the total number of back-up washes given
•LOW TEMP ALARM–This figure indicates the number of times the Low Temperature Bay Alarm
sounded/occurred and was acknowledged.
•EXPIRED TICKETS–This figure indicates the number of tickets that have expired without being used.
This number only pertains to tickets printed by the Host unit. Note:This information only appears on the
Manager's Total report.
•CODES VALID–"Codes Valid" gives the number of codes that have been issued to customers that
have not been used. Note: This information appears only on the Manager's Total report.
•LAST CLEARED–This information represents the last date/time the unit was cleared. If the unit is
being serviced it is suggested this total not be cleared unless approved by the manager.
04 Circuit Protector Tripped. (Reset any circuit protector that is tripped in the car wash
machine)
05 Reclaim Circuit Protector Tripped. (Reset wash pump circuit protector)
07 VF Drive Fault. (If the machine will not move with the manual switch (also see Code
37), call your local service center. Velvet Touch 2000 machine shut down)
08 Front Arms Behind Vehicle/Back Up Prox VT2000 / Spray arm sheer bolt US2001OHD or Liberty (Manually move machine to "Home" position. Check for Code 81. If
condition persists, contact local Service center/(VT 2000) One of the back up proxes
activated on Wrap Around. VT 2000 is shut down/(US2001 or Liberty) Replace sheer
bolt on spray arm, then reset machine with test function FC –or –contact your Local
Service Center. US2001 or Liberty is shut down)
09 Ultrasonic/Current Sensor Problem -Machine Down. (Contact your Local Service
Center)
10 Wheel Scrub Prox. (Check the wheel scrubs to see if they are fully retracted. If it is,
contact your local service center)
12 Measurement / Tire Locator Photo eye. (Clean Measurement / Tire Locator Photo
eyes. On Atlantis, may also be caused by a carriage air switch operating incorrectly.
If the condition remains, contact your local service center)
14 End Stop / Count Prox. (Check the End Stop/Conveyor or Gantry Count prox for
damage and proper adjustment. If no obvious cause, contact service center)
15 IFSF Module/Net Arming (Contact your local service center)
17 Any Arm Prox Not Activating. (Contact your local service center)
Trouble Codes - Continued
37 High Voltage Problem. (Insure ALL disconnect and circuit protectors are on. If they
are, contact your local service center)
Trouble Codes - Continued
19 Any Arm Prox On When Not Armed. (Check to see that all arms are at an out position. If they are,
contact your local service center)
20 Dryer Prox Fault (Check the up and down dryer proxes to make sure they are adjusted correctly and
that the dryer is in the up position when machine is idle)
21 Bay Switch On Unexpected. (Check bay switch(s) for debris. If none exists,–contact your local
service center.)
22 Bay Switch Off Unexpected. (Check bay switch(s) for debris. If none exists, contact your local
service center)
24 Top Brush Prox / Carriage Prox. (Check the top brush / carriage prox for proper adjustment. If okay,
contact your local service center)
25 Any Arm Rotate Prox. / Trolley or Rotate too long. (Contact your local service center. Trolley too long
will only tag the 25 code on program 19638-010 and later)
26 Wiper / Trolley Prox Problem. (Check wiper / trolley prox for damage and proper adjustment. If okay,
contact your local service center)
27 Top Brush Down. (Check air supply. If okay, contact your local service center)
29 Bay Temperature Is Low. (Insure bay heater is functioning properly. If not, contact your heating
contractor)
30 Reclaim Turned Off. (Turn Reclaim Switch to "Normal" position)
31 Reclaim Prime Failure Reset Reclaim unit. (If condition persists, contact your local service center)
32 Electrical Control Panel Door Open. (Close and latch door)
33 Machine Not At Home. (Manually move machine to the “Home” position. If the condition persists
contact local service center. (VT 2000) verify all photo eyes are unblocked)
34 Entrance / Exit Bay Door Out Of Position. (If the doors will function with the buttons, contact your
local service center. If not, call your door company)
35 "In" Program Step Too Long. (Contact your local service center)
38 Network Temperature Invalid (Temperature sensor in coin box not functioning
properly. Door controls, pre-rinse and other features requiring outside temperature
may not function. Contact your local service center)
39 Water Pressure / Flow Problem / Air Pressure. (Insure ALL water valves in the supply
line are open. If they are, call your local service center)
40 Wash Open/Closed, CAW Reset /Emergency Stop. (Put Open/Closed switch in the
"Open" position or turn on Emergency Stop switch or clear CAW Reset. Note: The 2
digit display will have no power when the Emergency Stop is activated. Thus, 40 will
not be displayed. You can see this code with the hand held programmer or
Diagnostic Center Manager)
41 Vehicle Too Long. (If this happens on every vehicle, clean the photo eyes. If it
persists, contact your local service center)
42 Conveyor / Carriage Chain Problem. (Conveyor pump reservoir low oil. Contact your
local service center)
43 Test Switch Activated During Wash. (Insure no one activated any test switches during
a wash cycle. If condition persists, contact your local service center)
44 Arm Tilt During Wash –No Recovery. (Check prox for damage and proper
adjustment. If condition persists for every vehicle, with NO obvious cause, contact
your local service center)
46 Reset By Manual Switch During Wash. (Insure no one activated any manual switches
during a wash cycle. If condition persists, contact your local service center)
47 Wash Water Tank Level Low During Wash, Still Filling / Full and Empty Float Switch
Problem (Insure that all water valves are open. Check operation of float switches in
water tanks. If condition continues, contact your local service center)
48 Emergency Rinse Activated (Insure that the bay plate(s) is operating correctly and
there is no debris around the bay plate(s). Insure that machine was not stalled and “In
Step Too Long”. Some machine faults may also cause this to happen. If this happens
on every cycle, contact your local service center)
Trouble Codes - Continued
81 Back Up Air Switch / Photo eye Problem. (Check the air switch hose for holes, and/
check alignment of photo eyes. If okay, contact your local service center)
82 Side Blaster Fill Failure 3 Times. (Contact your local service center)
Trouble Codes - Continued
49 Vehicle Not Detected. (Clean photo eyes on the machine. If condition persists, contact your local
service center)
83 Both Wiper Prox On. (Check for debris near the switches. If no obvious cause for the
condition, contact your local service center)
84 Wheel Scrub / Wiper Disabled. (Place the Wheel Scrub or Wiper Enable/Disable switch
in the “Enable” position)
85 Front Machine Photo eye Alarm. (Clean photo eye lenses)
64 Wiper / Boost Pump / Recirculation Pump / Curtain / SB CP. (Reset Wiper Motor / Hot Wax /
Boost Pump / Recirculation Pump / Mitter Curtain / Side Blaster / Tire Scrub C.P. If they will not
stay reset, contact your local service center)
86 Rear Machine Photo eye Alarm. (Clean photo eye lenses)
87 Wheel Scrub / Tire Locator Photo eye Alarm. (Clean photo eye lenses)
65 Dryer Fan Motor Circuit Protector/OL Tripped. (Reset Dryer Motor Circuit Protectors or OL’s. If
they will not stay reset contact your local service center)
66 Wheel Scrub Motor or Prox problem / Side Blaster / Prep Wash CP Tripped. (Reset Wheel Scrub
/ Side Blaster / Prep Wash Motor Circuit Protectors. If they will not stay reset, contact your local
service center. For Wheel Scrub, one of the proxes did not transition for 4 consecutive washes.
Contact your local service center)
88 Exit Door Photo eye Alarm. (Clean photo eye lenses)
89 Back-up Photo eye Alarm. (Clean photo eye lenses)
90 Dryer Photo eye Alarm. (Clean photo eye lenses)
91 High Pressure Pump Oil (Change oil)
67 Pre-Wash Circuit Protector/VFD Fault (Reset pre-wash motor circuit protector. If pre-wash will not
run, contact your local service center)
92 Reclaim / Side Blaster Switched To Fresh Water. (Insure the reclaim switch is in the
"Normal" position)
68 R.O. Pump Motor Circuit Protector/OL Tripped. (Reset R.O. Motor Circuit Protector or OL. If it will
not stay reset, contact local service)
93 Dryer Off. (Turn dryer on.)
71 Warning! R.O. Elements Being Damaged. (Contact your local service center IMMEDIATELY.)
94 Presoak PH Out Of Range. (Adjust presoak pump until PH is in the correct–range)
72 R.O. Out Of Product Water. (Test R.O. using test switch. Also see code 39. If OK, contact your
local service center)
95 R. O. Membranes Need Cleaning / Off / Disabled. (If on, and cleaning condition still
exists for 24 hours, contact your local service center.)
73 Vehicle / Tire PES, Roller Up Sw, Exit Loop Problem. (Contact your local service center. (This
may also include Forward / Out prox long or No transition for a vehicle locate prox the #1 or #2
Wrap Around Assembly))
97 Hot Wax Pressure Switch / No Transition. (Refer to "Action" for Code 39. If all water
supply is okay, contact your local service center.)
98 “Call-In” Disabled. (Contact your local service center)
74 Ultrasonic Sensor problem. (Contact your local service center)
77 Left / Right Dryer Air Flow Switch. (Manually activate each air flow switch. They should click on
and off. If they don’t, contact your local service center)
78 Dryer Photo eye. (Check to see that the photo eyes are aligned properly. If they are and the
problem persists, contact your local service center)
80 Exit Door Loop Detector / Photo eye. (Check to see that the photo eyes are aligned properly. If
they are and the problem persists, contact your local service center)
99 “Call-In” Tried, No Connection. (Insure all phone lines are connected and the modem is
turned on. If the problem persists, contact your local service center)