Installation • Operation • Care Silhouette® Window Shadings

Installation
•
Operation
•
Care
Silhouette® Window Shadings
Hard-Wired Motorized Lifting System
CONTENTS
Getting Started:
Mounting Types And Window Terminology ................................................... 1
Installation Components Needed ................................................................ 1
Power Supply Requirements ...................................................................... 3
Product View ............................................................................................ 4
Installation:
Attach The Back Cover Bracket — Inside Or End Mounts ............................ 5
Mount The Installation Brackets — Inside Mount ........................................ 5
Install The Back Cover — Inside Mount ...................................................... 6
Mount The Installation Brackets — Outside Mount ...................................... 6
Mount The Installation Brackets — End Mount ........................................... 8
Install The Back Cover — End Mounts ....................................................... 8
Install The Shading .................................................................................... 8
Attach The Dust Cover — Outside Mount ................................................... 9
Operation:
Test The Shading .................................................................................... 10
Further Operation and Programming Information ....................................... 10
Troubleshooting ...................................................................................... 11
Care:
Removing The Shading ............................................................................ 18
Cleaning Procedures ............................................................................... 18
Appendix:
Laying Out The Wire ................................................................................ 20
Wiring For The Platinum™ Technology Wall Switch .................................... 21
Activate The Silhouette® Mode For The Platinum Technology Wall Switch .... 23
Setting And Clearing Intermediate Positions .............................................. 23
Questions?
Call the Hunter Douglas Customer Information Center at 1-888-501-8364.
Radio Frequency FCC Compliance:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
■
■
■
■
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
© 2009 Hunter Douglas.
® Registered trademark of Hunter Douglas. ™ Trademark of Hunter Douglas.
GETTING STARTED
Thank you for purchasing Hunter Douglas Silhouette® Hard-Wired Motorized shadings. With proper
installation, operation, and care, your new shadings will provide years of beauty and performance.
Please thoroughly review this instruction booklet before beginning the installation.
Mounting Types And Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows very
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
Molding
Top Sill
Jamb
Jamb
Collectively, the sills and
jambs are called the
“window casement.”
Bottom Sill
Inside Mount
Shading fits within
window opening.
Outside Mount
Shading mounts outside
window opening.
Installation Components Needed
Check the packaging to be sure you have all the components
needed to install your shading. Keep the packaging until the
shadings perform to your satisfaction. Keep the protective plastic
cover on the headrail in place until the shading is installed.
Shading
Width
Brackets
Required
14" – 36"
2
361/8" – 79"
3
791/8" – 96"
4
961/8" – 120"
5
Required Components
■ Installation Brackets. The number of brackets
required varies with shading width. See table.
Installation
Bracket
Optional Components
■ 12V DC Power Supply (2-Amp or 8-Amp).
The number of power supplies required varies
with the number of installed shadings.
➤ A 2-amp power supply provides power for up
to 2 shadings.
INPUT: 120 VAC 60Hz 40W
OUTPUT: 12VDC 2A
U.S. Patent 4,450.007; 4,632,108:5,313,999
16UO PCN2950723000
WD2E2000lCN
CLASS 2 TRANSFOMER
GLOBTEK NJ/USA
ON
DC Output
POWER
OFF
12V/8.3A POWER SUPPLY
2-Amp
8-Amp
➤ An 8-amp power supply provides power for up to 4 shadings.
■ Extension Brackets. Extension brackets can add up to 31∕2" of
clearance for outside mounts. If ordered, there should be the
same number of extension brackets as installation brackets.
Extension Bracket
(Optional)
1
GETTING STARTED
■ Spacer Blocks. Each spacer block projects the installation bracket away
from the mounting surface. If ordered, there should be a maximum of three
spacer blocks per installation bracket for standard and oversized headrail
Spacer Block
systems. The Quartette® headrail can only use one spacer block per bracket. Outside Mount
(Optional)
■ Headrail Dust Cover/Back Cover And Back Cover Brackets.
The headrail dust cover/back cover provides protection
against dust on outside mounted shadings. Used as a back
cover on inside mounted shadings, it becomes a screen,
Headrail Dust Cover
(Outside Mounts Only)
hiding the headrail electrical components when viewed from
Back Cover (Inside Mounts Only)
outside the window.
■ Platinum™ Technology Wall Switch. The Platinum wall
switch is one type of “controller” available for motorized shadings.
One Platinum wall switch per shading is recommended. In addition
to operating shadings UP ▲ and DOWN ▼, two preset stops may
be programmed using the Platinum wall switch.
Up
Down
IMPORTANT: Silhouette® Mode must be activated in the switch
for the vane-tilting feature to function.
■ Platinum™ Technology Remote Control. Remote control operation
is available with the Platinum Technology remote control or a third party
remote control.
IMPORTANT: The Platinum remote will only work with a Platinum wall
switch installed.
■ 14AWG-3 Conductor + Ground Wire (only 2 conductors are used for low voltage
systems). Hunter Douglas recommends 14 gauge-3 conductor wire plus
ground wire (14/4) be run from every window location to a central location
(aka “homerun”), when pre-wiring a project. This gauge wire meets or
exceeds most of the power criteria required for various products. Wire is not
supplied, but is available at your local hardware store.
IMPORTANT: If you are unsure as to local electrical codes, consult a low-voltage installer
or a certified professional. Consult a home automation professional if integrating to a home
automation system.
Tools And Fasteners Needed
■ Flat blade and Phillips screwdriver
■ Level
■ Measuring tape and pencil
■ Wire Stripper
■ Power drill, 3/32" drill bits,
and a 1∕4" hex driver
2
GETTING STARTED
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 11∕2" screws are provided per installation bracket.
■ Longer Hex Head Screws (Not Provided). If using spacer blocks, use a #6 screw long
enough for a secure attachment.
■ Wall Anchors or Expansion Bolts (Not Provided). If mounting into drywall, you will need
wall anchors or expansion bolts to ensure a secure installation.
■ Speed Nuts and Screws (Provided). Extension brackets come with screws and speed nuts.
#6 x 1½"
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
For Use With Spacer Blocks
(Not Provided)
Speed Nut
And Screw
(Provided With Each
Extension Bracket)
Wall Anchor Or
Expansion Bolt
(Not Provided)
Power Supply Requirements
■ Check to be sure you have the correct number of power supplies for the installation.
CAUTION: To prevent accidental short circuits and avoid possible component damage, do not
plug the power supply into the wall outlet until the wiring connections are complete.
WARNING: Do not cut the AC power
cord on the back side of the power
supply. Serious injury or death may
result. Also, electric shock and/or a fire
hazard may occur.
■ With the power supply
unplugged, snip off
the plastic connector
attached to the DC
output cord on the
front of the power
supply.
DO NOT Cut The AC Power Cord
RP98420459
BACK
12V / 8.3A POWER SUPPLY
MODEL: EX100B-12F-F030
P/N: 2950724000
U.S.Patent Nos. 4,450,027;4,631,108;5313,999;
C ®UL US
LISTED
120VAC
60Hz
2.5A
MADE IN TAIWAN
Cut The DC Connector From The Front,
Output Side Of The Power Supply
INPUT: 120 VAC 60Hz 40W
OUTPUT: 12VDC 2A
U.S. Patent 4,450.007; 4,632,108:5,313,999
16UO PCN2950723000
WD2E2000lCN
CLASS 2 TRANSFOMER
GLOBTEK NJ/USA
FRONT
DC Output
ON
POWER
OFF
12V/8.3A POWER SUPPLY
8-Amp
2-Amp
■ Strip the 8-amp power
supply sheathing back and
trim down the bare wire, since
it is not used. Strip the ends
of the other two wires.
Wire From Front
Of DC Power Supply
Negative (-)
Sheathing
Bare wire is not used. Trim.
Positive (+)
3
GETTING STARTED
Product View
Installation
Bracket
Headrail
Headrail
End Cap
End Cap
4
INSTALLATION
Attach The Back Cover Bracket — Inside Or End Mounts
■ If using the back cover, use pliers to break off both tabs on
the installation brackets and only the top tab on the back
cover bracket.
Remove
Top Tab
■ Snap the prongs on the back cover brackets into the holes
on the back of the installation brackets.
Back
Cover
Bracket
Mount The Installation Brackets — Inside Mount
Installation
Bracket
■ Measure 2" – 3" in from each jamb for bracket location.
Jamb
2"-3"
Jamb
Space Evenly
Space Evenly
2"-3"
Motor
End
Top limits should be equal
distance from the ends of headrail.
➤ If you are not using the back cover, use pliers to break off the
top tab of each installation bracket. Remove the bottom
tab on each installation bracket only if it interferes with
the bracket installation.
➤ If more than two installation brackets came with your
order, space additional bracket(s) evenly between the two
end brackets and mark their location.
■ Mark the location of the screw holes.
Remove the
top tab.
Remove the bottom tab only if it
interferes with the installation,
or a back cover is used.
Depth Chart For Bracket Placement
Headrail Type
Minimum
Fully Recessed
Standard
1"
3 1/16"
Oversized
1"
31/4"
Quartette® 4" Vane
1"
3 11/16"
➤ The depth required for minimum mounting or fully recessed
mounting will vary depending on the type of headrail and vane
size. Refer to the chart above for depth requirements.
2"- 3
"
➤ Add 1/4" to the depth if using the optional back cover.
■ Use a level to check that the mounting surface is level. Shim the
brackets if necessary. (Shims not provided.)
Minimum
Depth
See Chart
5
INSTALLATION
■ Use a 3∕32" drill bit to drill holes for the mounting screws.
IMPORTANT: If you are fastening the installation brackets into drywall only, be sure to use
wall anchors and follow the instructions provided with the anchors. (Anchors not provided.)
■ Use the two hex head screws provided to fasten the each installation bracket to the
mounting surface using either set of holes.
IMPORTANT: Do not over tighten the screws. Check to ensure the lever can be moved
easily side to side. If the lever is not moving easily, loosen the screws in 1/8 of a turn
increments until it can be moved easily.
IMPORTANT: The front edges of the installation brackets must be level and aligned to
each other.
Install The Back Cover — Inside Mount
■ After bracket installation, install the back cover into
the back cover bracket, as shown.
Back
Cover
Mount The Installation Brackets — Outside Mount
■ Use pliers to break off the tabs on the installation brackets.
■ Center the headrail over the window opening at the desired
height. Use a pencil to lightly mark each end of the headrail.
Remove
both tabs.
■ Measure and mark 2" – 3" in from each end of the headrail.
Headrail End Marks
2"-3"
Space Evenly
Space Evenly
2"-3"
Window Opening
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location.
■ Center each installation bracket on the marks and locate
where to drill the screw holes.
CAUTION: The rear of the blocks/brackets must be flush
against a flat mounting surface. Do not mount brackets
on curved molding.
➤ A minimum 11/8" flat vertical height is required to mount
the installation brackets.
6
2" –
Mark
On Wall
3"
INSTALLATION
➤ The top of the installation brackets should be at the desired height. The brackets should
be level and aligned.
■ Using a 3∕32" drill bit, drill holes for the mounting screws.
IMPORTANT: If you are fastening the installation brackets into drywall only, be sure to use
wall anchors and follow the instructions provided with the anchors. (Anchors not provided.)
■ Fasten each installation brackets to the mounting surface using two of the hex head screw
provided.
IMPORTANT: Do not over tighten the screws. Check to ensure the lever can be moved
easily side to side. If the lever is not moving easily, loosen the brackets in 1/8 of a turn
increments until it can be moved easily.
IMPORTANT: Use a laser level to ensure the front edges of the installation brackets are
level and aligned to each other.
■ If using spacer blocks or extension brackets,
fasten these to a minimum 1" flat vertical
mounting surface with two screws long enough
for a secure installation (Screws not provided.)
Spacer
Blocks
Speed Nuts
■ When using extension brackets, attach an
installation bracket to the underside of each
extension bracket using the provided screws
and speed nuts.
Extension
Bracket
7
INSTALLATION
Mount The Installation Brackets — End Mount
End mount the headrail when conventional mounting techniques will not work, for example, in
an arched window.
■ Mount the extension brackets on a surface at least
11∕4" wide.
Extension Nuts
Bracket
➤ Add ¼" to the minimum depth if using the optional
back cover, see below.
■ Attach the installation brackets to the extension
brackets using the hex head screws and speed
nuts provided.
Installation
Bracket
CAUTION: To end mount shadings wider than 48" into a surface other than a secure wall
stud, use medium to heavy-duty wall anchors (not provided) matched to the wall thickness.
Failure to mount the brackets securely may result in injury or property damage.
Install The Back Cover — End Mounts
■ After bracket installation, install the back cover into
the back cover bracket, as shown.
Back
Cover
Install The Shading
CAUTION: Be sure the wires do not become pinched
by the brackets or headrail during installation.
Damage or overheating of components could result.
Installation
Bracket
CAUTION: Failure to snap the headrail securely into the installation
brackets may cause the shading to release unexpectedly.
Slide the
headrail
between the
lever and
the bracket.
Headrail
■ Peel back the protective covering from the top of the fabric covered headrail. Leave the rest
of the protective covering on the front of the headrail.
■ Position the shading so that the front (colored fabric) faces you.
■ Slide the headrail into the installation brackets so the front of the headrail is between the
lever and the bracket, as shown.
■ Firmly push the headrail into each bracket until it clicks and the lever snaps to the right side
of the bracket.
IMPORTANT: Carefully pull on the headrail at each bracket to ensure it is installed securely.
■ Completely remove the protective covering from the fabric covered headrail.
8
INSTALLATION
Attach The Dust Cover — Outside Mount
The dust cover is used to protect the top of the headrail from exposure to dust on outside
mounted shadings.
■ Cut the dust cover to desired width.
■ Remove the paper backing on one side of the hook and
loop fastener dots.
Remove
Paper
Backing
■ Apply the dots to the installation brackets on each end of
the shading.
Overhead View
No Dust Cover
Dots
■ Remove the remaining paper backing from the dots.
■ Center the dust cover over the top of the shading, above the previously placed dots.
■ Press the dust cover down onto the dots.
Dust Cover Installed
9
OPERATION
Test The Shading
CAUTION: To prevent accidental short circuits and avoid
possible component damage, do not plug the power supply into
the wall outlet until the wiring connections are complete.
Wires From
Shading
■ Connect the wire leads from the shading to the
power supply.
■ Plug the power supply into an outlet.
■ Turn the power switch to the ON position.
➤ The shading should immediately begin to lower. If not,
unplug the power cord from the outlet, reverse the
connections, and replug the power into an outlet.
RP04261805
24V / 4.2A POWER SUPPLY
MODEL: EX100B-240F-F030
P/N: 2950724000
U.S.Patent Nos. 4,450,027;4,631,108;5313,999; 5,320,154
C ®UL US
120VAC
60Hz
2.5A
LISTED
MADE IN TAIWAN
CAUTION: Make sure that the upper and lower limits are set
properly. Raising or lowering the shading beyond the measured
limits may cause damage to the shade.
Power Supply
CAUTION: When raising the shading for the first time, observe If the fabric winds onto
the roller rail evenly. If not, check that the headrail is level. Shim the brackets to level the
headrail, if necessary.
If the headrail is level, but the fabric winds up unevenly or starts to rub against one end of
the headrail, immediately stop the shading. See theTroubleshooting solution on page 17.
■ Refer to the Appendix for shading operation when using a Platinum™ wall switch.
Further Operation and Programming Information
Platinum™ Technology Wall Switch Operation
For information regarding operation and programming of the
Platinum wall switch, refer to your Platinum Technology Wall
Switch Guide For Hard-Wired Systems.
PLATI NU M ™ TE C HNO LOG Y
Wall Switch Guide
For Hard-wired Systems
Platinum Technology Remote Operation
For information regarding operation and programming of the
Platinum remote control, refer to your Platinum Technology
Remote Control Guide.
10
PLATINUM ™ T ECH N O LO GY
Remote Control
Guide
for PowerRise®, PowerGlide® 2.0, PowerTilt™ and
select Hard-Wired Motorization systems
OPERATION
Third Party Remote Control Operation
Third party infrared (IR) remote controls (i.e. unversal remotes) can be used to operate
Silhouette® Hard-Wired Motorized shadings wired directly to a Platinum™ wall switch. These
remotes can “learn” the commands necessary to raise or lower motorized shadings.
Third Party Home Automation Systems
Refer to the specific user guide provided with your home automation system.
Troubleshooting
If your shading is not operating correctly;
■ First review the guide that came with your Platinum Technology remote control or Platinum
Technology wall switch.
■ Refer to the table bellow for specific solutions for your shading.
■ If questions remain, please contact the Hunter Douglas Customer Information Center at
1-888-501-8364.
Problem
The shading
operates using
the Platinum wall
switch, but does
not operate using
the Platinum
remote control in
the “Point and
Press” IR mode.
Solution
■ If the red light on the Platinum remote control
(indicator LED) does not light up
Indicator
LED
when the UP ▲/DOWN ▼ button is
pressed, replace the batteries in the
Platinum remote control.
IR Channel
Selector
Switch
■ Check that the correct IR channel
is selected on the Platinum remote.
The default is IR Channel 1.
■ Check that you are pointing the Platinum
remote control directly at the infrared eye
in the Platinum wall switch. Try moving
closer to the Platinum wall switch.
Maximum operating distance from the
Platinum remote control to the switch is
30 feet.
Infrared
Eye
■ Check that there are no obstructions impeding the signal from the
Platinum remote control to the infrared eye.
■ Check that there is no direct sunlight or bright, focused light from
halogen or fluorescent light fixtures, track lighting, spotlights, or
neon lights that could be interfering with the signal.
11
OPERATION
Problem
The shading does
not operate. It will
not raise or lower
when you operate
the Platinum™
wall switch, or the
Platinum remote
control.
Solution
■ Check that the DC power supply is securely plugged into the wall
outlet and that the outlet has power. To check that the outlet has
power, plug in a lamp or device that is known to work.
■ Check that the wire connections from the power supply to the
Platinum wall switch are secure and not reversed.
■ With power off to the switch, reverse the motor wires on the back of
the switch. Then try operating the shading again.
■ Check the wire connections from the Platinum wall switch to the
motor assembly in the shading’s headrail. Be sure they are secure
and not pinched or cut by any of the components.
■ If using a gauged wire
other than the
recommended 14AWG3 Conductor + Ground
Wire (14/4), check that
the wiring run guideline
lengths have not been
exceeded. See the
Wiring Guidelines table.
Wiring Guidelines
Distance From Power
Supply To Switch
And From Switch To
Shading
TwoConductor
Wire Required
Up to 20'
20 Gauge
21' to 35'
18 Gauge
36' to 60'
16 Gauge
61' to 95'
14 Gauge
■ Check that the batteries
96' to 150'
in the Platinum remote
control are fresh and installed correctly.
12 Gauge
■ Test whether the limit switches have cut off power. See the
Troubleshooting solution on page 14.
12
OPERATION
Problem
The shade
operates using
the Platinum™
wall switch, but
does not operate
using the Platinum
remote control
in the Radio
Frequency (RF)
Group operating
mode.
Solution
■ Be sure the shade operates
properly in the “Point and Press”
IR mode. The group (RF) function
will not work correctly if the IR
mode does not work correctly.
Indicator
LED
IR Channel
Selector
Switch
RF Group
Buttons
■ Be sure the shades have been correctly programmed to the
Platinum remote control you are using. Shades will only operate
when programmed to a specific Platinum remote control. If
your Platinum remote control has not been programmed to your
particular shades, only the IR mode will work.
■ Check that the correct IR channel is selected on the Platinum
remote control.
■ Check that the batteries in the Platinum remote control are fresh
and installed correctly.
One shading does
not consistently
respond to the
“Group” or “ALL”
command.
■ Press the UP ▲/DOWN ▼ button longer when operating shadings.
It can take longer for the signal to activate one of the shadings.
■ Check at different areas of the room (home). There could be blind
spots or interference. Try operating closer, or farther from the
shadings to find the optimum point in your home.
■ Check to be sure batteries in the Platinum remote control are new.
When the batteries get old, the Platinum remote control transmits a
weaker signal.
The motor seems
to be running
harder, or it
sounds like it is
straining.
■ Shadings must not be forced into tight inside mount window
openings. If an inside mount, check that the shading is installed
correctly. Make sure there is clearance between the ends of the
shading and the window casement.
■ Check the installation brackets. Make sure the shading fabric is not
caught between the bracket and the headrail.
■ Check that the installation brackets are level. Shim to level, if
necessary.
13
OPERATION
Problem
The shading
operates opposite
of the button
pressed on the
Platinum™ wall
switch.
Solution
■ With power off to the switch, reverse the motor wires on the back
of the switch.
(The shading
goes up when you
press the Down ▼
button, or goes
down when
you press the
Up ▲ button.)
The shading
does not raise
or lower, but the
motor seems to
run when you
press the Platinum
Technology
wall switch.
■ An intermediate stop position may have been set within the
Platinum wall switch. See Setting And Clearing Intermediate
Positions in the Appendix on page 23.
■ The moving rail limits may
not be set properly. Test whether the limit switches have cut
off power.
➤ Locate the limit
switches (the black
and yellow buttons)
on the motor side of
the shading.
➤ Use a small flat blade
screwdriver to push
in the black button
until it clicks into the
recessed position.
Front Of Headrail Yellow Button
Right
End Cap
Bottom View
Black Button
➤ Attempt to operate the shading by pressing the Platinum wall
switch button to either the UP ▲ or DOWN ▼ position.
➤ If the motor starts to run, adjust the rail limits stops. See the
next solution.
14
OPERATION
Problem
The bottom rail
stops before
reaching the
desired bottom
or upper position,
or the bottom rail
keeps moving
after reaching
the desired bottom
or upper position.
Solution
Adjusting The Bottom Rail Limit Stops
Adjusting The Rail’s Bottom Position:
■ Push the yellow button in until it
clicks into a recessed position.
■ If The Bottom Rail Stops
Before The Desired Bottom
Position, with the yellow button
in the recessed position, press the
Platinum™ wall switch button to the
DOWN ▼ position to lower the rail
to desired bottom position.
Yellow Button
Underside
Of Right
End Cap
Black
Button
Yellow
Button
To Set
Lower
Limit
■ Release the yellow button by pushing on it.
■ If The Bottom Rail Lowers Farther Than The Desired Bottom
Position Or Raises After Reaching The Desired Bottom
Position, with the yellow button in the recessed position, move the
Platinum wall switch to the UP ▲ position to operate the shading
until the moving rail reaches the desired bottom rail position.
➤ Release the yellow button by pushing on it.
Adjusting The Bottom Rail’s Upper Position:
■ Push the black button in until it clicks
into a recessed position.
■ If The Bottom Rail Stops Before
The Desired Upper Position, with
the black button in the recessed
position, press the Platinum wall
switch button to the UP ▲ position to
raise the rail to desired upper position.
Yellow Button
Underside
Of Right
End Cap
Black
Button
Black
Button
To Set
Upper
Limit
Switch
■ Release the black button by pushing on it.
■ If The Bottom Rail Raises Farther Than The Desired Upper
Position, with the black button in the recessed position, move
the Platinum wall switch to the DOWN ▼ position to operate the
shading until the bottom rail reaches the desired upper rail position.
■ Release the black button by pushing on it.
15
OPERATION
Problem
Solution
(Adjusting The Bottom Rail Limit Stops Continued)
Adjusting The Bottom Rail’s Upper Position:
■ Push the black button in until it
clicks into a recessed position.
■ If The Bottom Rail Stops
Before The Desired Upper
Position, with the black button
in the recessed position, press
the Platinum™ wall switch
button to the UP ▲ position to
raise the rail to desired upper
position.
Yellow Button
Underside
Of Right
End Cap
Black
Button
Black
Button
To Set
Upper
Limit
Switch
■ Release the black button by pushing on it.
■ If The Bottom Rail Raises Farther Than The Desired Upper
Position, with the black button in the recessed position, move
the Platinum wall switch to the DOWN ▼ position to operate the
shading until the bottom rail reaches the desired upper rail position.
■ Release the black button by pushing on it.
The shading is
hard to raise or
lower, or will not
raise or lower.
■ Shadings cannot be forced into tight inside mount window
openings. If an inside mount, check that the shading is installed
correctly. Make sure there is clearance between the ends of the
shading and the window casement.
■ Check that the installation brackets are level. Shim to level, if
necessary.
■ If hold-down brackets are used, make sure they have been
released.
■ Make sure the fabric is not caught.
The shading will
not snap into
the installation
brackets.
16
■ Check that the installation brackets are aligned and level.
■ Check that the locking tab on the installation bracket slides over the
headrail.
OPERATION
Problem
Solution
The shading raises ■ Check that the window is square by measuring the diagonals.
or lowers unevenly,
■ Check that the installation brackets are level. Shim to level, if
the fabric rubs
necessary.
against one end
of the headrail, or ■ Adjust the bottom rail weight.
the bottom rail is
Weight
Weight Clip
Weight Clip
uneven when fully
raised.
➤ To release the weight clip, insert a flat
blade screwdriver into the weight clip and
turn clockwise.
➤ Move the weight in 1" increments toward
the side where the fabric is gathering.
Fabric Roll
Move Weight
➤ Secure the weight clips in position by turning them
counterclockwise after making the adjustment.
➤ Test and if necessary, adjust again.
17
CARE
Removing The Shading
■ Move each lever of the installation brackets to the left to
release the shading.
CAUTION: A flat blade screwdriver can be used to move
the lever. Be very careful to not tear or damage any of the
fabric.
➤ If the lever is inaccessible or
inoperable, carefully reach a small flat
blade screwdriver behind the shading
to the tab on bottom of the bracket
between the screw holes.
Move the lever
to the left to
release the
shading.
Installation Bracket
Underside Of
Bracket
Tab
End Cap
CAUTION: When using a screwdriver,
be very careful to not tear or damage
any of the fabric.
➤ Push the tab away from the shading
and pull the headrail to release it from
the bracket.
■ Carefully pull the shading to remove it from the brackets.
Cleaning Procedures
Silhouette® window shadings are made of 100% polyester, which means they are inherently
durable and resilient. However, care must be taken to avoid wrinkling the fabric, particularly
where the vanes meet the facings.
The Palette® Fabric-Covered Headrail
Hand wash using a sponge or delicate cloth and mild soap solution; handle with care as you
would any fine fabric.
Dusting
Regular light dusting with a feather duster is all the cleaning that is needed in most
circumstances.
Vacuuming
Use a low suction, hand-held vacuum for more thorough dust removal.
Forced Air
Blow away dirt and debris between the vanes using clean compressed air.
18
CARE
Spot-Cleaning
Do not spot-clean Silhouette® window shadings.
Ultrasonic Cleaning
Silhouette window shadings can be ultrasonically cleaned by a professional, with the
exception of The Matisse Collection®, The Matisse Collection Bon Soir™ and Bon Soir
light-dimming fabrics.
■ Specify that a mild detergent solution be used.
■ Never immerse the headrail in the solution.
■ Dry the shading completely in the lowered position.
Injection/Extraction
Silhouette window shadings can be professionally cleaned using the injection/extraction method.
■ A dry method of injection/extraction is required for The Matisse Collection, The Matisse
Collection Bon Soir and Bon Soir light-dimming fabrics.
■ Never immerse the headrail in the solution.
Electrostatic Cleaning
Do not use electrostatic cleaning wipes on any Silhouette® window shadings.
A Note About Silhouette Fabrics
As with all textiles, Silhouette fabrics are subject to some variations. Slight wrinkling, puckering,
or bowing is inherent to this textile product and should be considered normal, acceptable quality.
These characteristics are not usually visible from the front or rear but may be visible from a
side angle.
Precautions should be taken to reduce exposure to harsh environmental elements, such as
salt air. Continuous exposure through open windows and doors will accelerate the fabric
deterioration.
19
APPENDIX
Laying Out The Wire
CAUTION: If your installation includes multiple shadings, be sure the wiring is in a central
home-run configuration (where each shading is wired directly to the switch). Do not use a
daisy-chain configuration (where the first shading is wired to the second shading, the second to
the third shading, and the third shading to the switch).
IMPORTANT: Hunter Douglas recommends
14 gauge -3 conductor wire plus ground wire for all
installations. For low-voltage (DC) systems, only two
of the four conductors are used.
To the
Controller
being used
(e.g. the
Platinum
wall switch,
relays, motor
controller, etc.)
■ Route the wire from the window to the
controller (e.g. the Platinum™ wall switch,
relays, motor controller, etc.).
■ The wire should exit the wall or window well
a minimum of 4" to the left of the right jamb.
Be sure the wire will not interfere with an
installation bracket.
➤ Note that the motor wire must be long
enough to reach the wire coming from
the switch, but not so long that it could
become entangled with the shading’s
moving parts. Trim excess wire.
3/4"
4"
Minimum
Inside Mounts: The wire must be inside the window
opening at least 3/4" to allow for headrail clearance. If the shading
will be recessed into the window opening, add the recessed distance to the 3/4" minimum.
■ Position each power supply near an outlet. The power
supplies should be accessible and out of sight.
Power Supply
To Controller
(Platinum Technology
Wall Switch Shown)
■ Route the wire from the power supply to the controller,
such as the Platinum wall switch.
Switch
Power
Supply
20
APPENDIX
Wiring For The Platinum™ Technology Wall Switch
CAUTION: To prevent accidental short circuits and avoid possible component damage, do not
plug the power supply into the wall outlet until the wiring connections are complete.
■ Use the diagram
to determine the
wire connections
from the shading
motor to the
switch, and from
the power supply
to the switch.
IMPORTANT: RF Module
and Dry-Contact harness
have been removed for
clarity.
MOTOR
White
BACK OF
SWITCH
White With
Gray Stripe
Terminal
(+)
(–)
(14/4)
(–)
(+)
(–)
(+)
RP04261805
24V / 4.2A POWER SUPPLY
MODEL: EX100B-240F-F030
P/N: 2950724000
U.S.Patent Nos. 4,450,027;4,631,108;5313,999; 5,320,154
C ®UL US
120VAC
60Hz
2.5A
LISTED
MADE IN TAIWAN
POWER SUPPLY
Connecting Wires
To The Terminal
1. Insert a small screwdriver in the terminal’s square hole.
2. Pull back on the screwdriver to open the wire terminal connection.
3. Insert the wire into the round hole.
4
4. Remove the screwdriver to lock the wire.
IMPORTANT: The Platinum wall switch will not operate with the
power supply polarity (positive, negative) reversed. If the shading
operates backwards, such as going up when the DOWN button is
pressed, reverse the MOTOR wires (not the POWER wires).
Wire
2
1
3
Wire
Terminal
21
APPENDIX
Multiple Shadings Wiring
■ Connect one shading to one switch. However, in multiple shading installations, you can
group the power wires from multiple switches together and connect them to one power
supply.
IMPORTANT: Do not install the switch plate to the switch box until after you have tested
the shading to make sure the switch operates the shading in the proper direction.
White With
Gray Stripe
White
BACK OF
SWITCH
14 Gauge3 Conductor
+ Ground Wire
(–)
(+)
POWER SUPPLY
White (–)
RP98420459
12V / 8.3A POWER SUPPLY
MODEL: EX100B-12F-F030
P/N: 2950724000
U.S.Patent Nos. 4,450,027;4,631,108;5313,999;
MADE IN TAIWAN
22
C ®UL US
LISTED
120VAC
60Hz
2.5A
Black Or
Red (+)
APPENDIX
Activate The Silhouette® Mode For The Platinum™ Technology Wall Switch
■ Lower the shade about halfway using the Platinum wall switch or Platinum remote.
■ Press and hold the DOWN button on the Platinum wall switch. The shading will start to
move.
LED
■ Within two seconds, and while the shading is moving, aim
the Platinum remote at the switch and press and hold the UP
button on the Platinum remote control. The shading will stop
and the LED on the Platinum wall switch will blink red. See
Figure 1.
■ Continue to hold both buttons until the LED on the switch
turns solid red.
■ Change the IR channel selector switch on the Platinum
remote to the opposite of the IR channel that operates the
Platinum wall switch. (The default IR channel for the
Platinum wall switch is Channel 1.) See Figure 2.
■ Press and hold the UP button on the Platinum remote while
aiming the Platinum remote at the Platinum wall switch. At
the same time, press and hold the DOWN button on the
Platinum wall switch. The LED blinks red. See Figure 3.
UP/DOWN
Button
Figure 1
IR Channel
Selector Switch
Figure 2
■ Release the buttons. The LED goes out, and the shading
raises and lowers on its own. DO NOT PRESS ANY BUTTONS
while the shading is in motion.
■ Change the IR channel selector switch back to the
IR channel that operates the Platinum wall switch.
■ Lower the shading all the way. The vanes open all the way,
then close.
Figure 3
■ The vanes tilt only when the shading is fully lowered. They may be jogged open or closed by
briefly pressing the UP or DOWN button on the Platinum remote or Platinum wall switch.
Setting And Clearing Intermediate Positions
If using a Platinum wall switch to operate a shading, up to two intermediate stops can be set
between the fully raised and the fully lowered shading positions. This feature allows the shading
to be preset so that it can be stopped at the same height each time the shading is raised or
lowered. As the shading travels (in either direction), it will stop at these intermediate positions.
Pressing the UP ▲ or DOWN ▼ button again will continue the shading’s movement in the
direction it was traveling, to the next stop position. The shading’s maximum travel limit is to the
fully raised or fully lowered position.
IMPORTANT: A Platinum remote is needed to set intermediate stop positions in the Platinum
wall switch.
23
APPENDIX
To Set An Intermediate Position:
■ Determine which infrared (IR) channel operates
the Platinum™ wall switch (the default is IR
channel 1). Move the IR Channel Selector
Switch, located at the top of the Platinum remote
control, to the opposite channel number that
operates the Platinum wall switch.
Indicator
LED
IR Channel
Selector
Switch
UP ▲ or
DOWN ▼
Button
■ Use the Platinum wall switch to raise or lower
the shading to the desired stopping position.
■ Point the Platinum remote control at the
Platinum wall switch and press the UP ▲ button on the Platinum remote control.
■ While continuing to press the UP ▲ button on the Platinum remote control, immediately
(within five seconds) press the DOWN ▼ button on the Platinum wall switch. The LED on the
switch will begin to blink.
■ Release the buttons. The intermediate position has now been set.
IMPORTANT: If the switch is not calibrated, the shading will go through a
calibration sequence.
■ If a second intermediate position is desired, repeat the previous steps.
IMPORTANT: The shading will not go through the calibration sequence when creating a
second intermediate position.
■ If two intermediate positions already exist, at least one must be cleared before retrying the
above steps.
To Clear The Lower Intermediate Position:
■ Lower the shading completely.
■ Press the DOWN ▼ button on the Platinum wall switch. The LED on the Platinum wall switch
will begin blinking.
■ Continue pressing the DOWN ▼ button for 5 seconds, the LED will become a solid light,
indicating the lower position has been cleared.
IMPORTANT: If there is only one intermediate position, this sequence will clear it.
24
APPENDIX
To Clear The Upper Intermediate Position:
■ Raise the shading completely.
■ Press the UP ▲ button on the Platinum™ wall switch. The LED on the Platinum wall switch will
begin blinking.
■ After pressing the UP ▲ button for five seconds, the LED will become a solid light, indicating
the upper position has been cleared.
IMPORTANT: If there is only one intermediate position, this sequence will clear it.
To Clear Both Intermediate Positions:
■ Lower the shading completely.
■ Press the DOWN ▼ button on the Platinum wall switch. The LED on the Platinum wall switch
will begin blinking.
■ Press and hold the DOWN ▼ button for approximately 10 seconds. The red LED light on
the Platinum wall switch will go through a series of blinks. After 10 seconds, the LED light
should become a solid light, indicating that both intermediate positions have been cleared.
25
The Hunter Douglas Lifetime Guarantee is designed to ensure a thoroughly satisfying experience
when selecting, purchasing and living with your window fashion products. If you are not thoroughly
satisfied, simply contact Hunter Douglas Inc. at 1-888-501-8364 or visit hunterdouglas.com.
COVERED
NOT COVERED
BY A LIFETIME LIMITED WARRANTY
BY A LIFETIME LIMITED WARRANTY
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship
or failure to operate
• Operational cords for a full 7 years from the date
of purchase (applies to products sold after
January 1, 2008)
• All internal mechanisms
• Components and brackets
• Fabric delamination
• Hunter Douglas PowerRise®, PowerTilt ™ and
PowerGlide® 2.0, all with Platinum Technology ™, and
all other Hunter Douglas motorization components
are covered for 5 years from date of purchase
• Repairs and/or replacements will be made with
like or similar parts or products
• Any conditions caused by normal wear and tear
• Abuse, accidents, misuse or alterations to
the product
• Exposure to the elements (sun damage, wind,
water/moisture) or discoloration over time (with
the exception of EverWood® Collection alternative
wood blinds which carry a “Satisfaction Guarantee”
covering fading, yellowing, warping and bowing
for the life of the product)
• Failure to follow our instructions with respect
to measurement, proper installation, cleaning
or maintenance
• Shipping charges, cost of removal and
reinstallation
For further details, see the warranty card included with your order.
TO OBTAIN WARRANTY SERVICE
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com/customersupport for additional warranty information and
frequently asked questions.
3. Contact Hunter Douglas Inc. at 1-888-501-8364 (9:00 AM - 8:00 PM EST) for technical
support, certain parts free of charge, for assistance in obtaining warranty service or for
further explanation of our warranty.
5107039000
6/09