connect - RIS News

Transcription

connect - RIS News

totalStore
total STORE
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w w w.tekser vepos.com
totalStorE: Total Peace of Mind
Change is inevitable. Driving change in your stores in a way that
allows you to connect with your customers at all possible levels is the
real challenge. In order to do this, retailers need to think differently,
direct innovation and maximize the right strategic outsourcing
partnerships that return the perfect mix of flexibility, customization
and service.
tekservePOS’ Total Store solution is designed to provide you with the
flexibility, customization and experience needed to drive results in
your stores. It allows you to consolidate and manage POS technology
purchasing, asset management / disposal, new store roll outs, wiring,
equipment repair and maintenance, field services, software and help
desk support ALLwith a single vendor.
TotalStore offers you:

Cost savings;

Greater efficiencies;

Improved internal customer satisfaction;

Time-savings measures;

New technologies and / or new approaches;

Total peace of mind.
With years of retail experience, tekservePOS has the knowledge,
highly skilled staff and complete portfolio of offerings to be a single
partner for all your IT needs.
Call us at 847-805-9072 to learn more and start saving today.
HARDWARE
Solutions
In a world of technological innovation, stores have become a technology hub. Retailers are embracing
devices that enrich the customer experience in every aspect of the store. Enhanced POS terminals,
powerful servers, aggressive barcode scanners, bio-metrics, self-checkout, digital displays, traffic
counters and payment terminals are just a sampling of the new technologies being deployed.
Software Solutions
tekRETAIL Suite is a software for retailers from
a company who understands retail. Built on two
cornerstones – over 20 years of retail industry
experience and customers’ input – this software
has been designed to not only improve business
operations, but enhance customer service by
expanding an associate’s access to functions that
make the shopping experience more rewarding for
shoppers.
tekRETAIL Suite is ideal for retailers looking to
deploy POS and store office applications that
use the same architecture and business objects
along with kiosk, catalog and e-commerce. The
framework manages the integration between new
and previously deployed functionality, and allows
retailers to build a customer facing application that
fits individual business needs.
The suite consists of tekRETAIL Store, a full
function point-of-sale application, and tekRETAIL
Central Office.
tekRETAIL Suite features include:
Function rich.
Customer awareness capture.
Points / rewards management.
Configurable POS screens.
Functions managed at terminal or user level.
Application shortcuts for enterprise activity.
Functionality where the retailer wants it.
Related Item Messaging / Response.
Commissions / goals management.
Feed for fiscal year comparisons by date /
period.
With innovation comes a whole new set of challenges. How do you decide when and if to upgrade or add
new technology? Are there cost-effective solutions that still provide a positive customer experience at
the checkout? Do these products fit in a PCI compliant world? What’s “green” and what’s not?
With a comprehensive product offering and years of industry knowledge, tekservePOS is well equipped
to help you choose that “best-fit” solution to meet the needs of your business and budget. We will take
the time to understand your environment, perform trend and product research and present you with
solution that meets your exact needs.
If you’re not in the market for a new solution, tekservePOS can be a product supplier for your in-place
systems. Our product team keeps a constant watch on the hardware market to ensure you get the
product you need at the best possible price.
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Help Desk Services
Maintenance / Repair
Services
Staffed by technical resources 24
hours a day, 7 days a week, 365 days a
year, tekservePOS help desk provides
on-demand, store level hardware and
software support as well as software
application expertise and support
on selected software for retail and
hospitality.
Each retailer has its own definition of what is “Critical”
when it comes to maintenance and in-store service
requirements. What is defined as a “Critical Failure”
in a two-terminal specialty store is not the same in a
50-terminal department store.
To meet these diverse service needs, tekservePOS
offers Maintenance and Repair solutions that are
both flexible and customizable while still maintaining
high-quality repairs and responsive service. In addition,
tekservePOS is brand neutral and services any type of
equipment from any OEM.
With a high-touch style of operation and
completely customizable offerings,
you are getting a solution that fits your
needs, not the other way around. We
understand that no two situations are a
like and will design a best-fit solution for
your organization.
Levels 1, 2 3 and 4 retail helpdesk
services and hospitality support
services available as well as Help
Desk Back Up and Special Projects.
Single point of contact simplifies the
process.
Call distribution allows us to route
and manage calls to the appropriate
party.
Multiple communication outlets
– phone, email or IM – allows you
to get in touch with retail technical
support or hospitality help desk
support no matter where you are.
7x24x365 support services provide
faster resolution and improved up
times.
Experienced, technically trained,
staff; average tenure is 6 years and
desk has been in place for over 10
years.
Flexible pricing structures based on
usage allows you to save money.
Remote access tool speeds call
resolution.
Incident management and tracking
system helps gather trend analysis
information to better understand
system health.
Various software applications supported. Examples include tekRETAIL
Suite, Aloha (Radiant Systems),
XPIENT, McDonald’s PcPOS.
Professional / Field Services
From a point of sale and IT perspective, retailers are not only being
asked to introduce this technology where it counts, but integrate it into
existing POS equipment and infrastructures which is sometimes old
and not capable of supporting it.
tekservePOS’ Professional / Field Services have all been designed to
address these needs: integrate and install new technology into stores
while supporting and extending the life of new and existing equipment.
tekservePOS’ services include:
Installation / De-Installation
Low-Voltage Wiring
Site Surveys
Service Calls (Break / Fix)
Asset Management / Disposal
Staging and Configuration Services
All of these services can be managed through tekNET, a state-ofthe-art, web-based customer portal. Here, retailers can manage
and monitor projects, view inventory levels and movement, request
service calls, direct refurbishment and deployment and more.
tekservePOS’ success in designing effective and cost
saving maintenance service solutions, whether it’s
an Exchange, Advanced Exchange or Consumable
Management Program, is directly related to and based
on the failure history of the POS and other equipment
in the store. This analysis can be revealing and even
alarming. Retailers often find they are paying for failures
that didn’t occur and consequently, paying too much for
those that did.
tekservePOS’ bases its maintenance and repair model
on data collected during a thorough evaluation of
a retailer’s stores and POS hardware. The analysis
focuses on:
Install population of the equipment.
Actual service level required by item and stores.
Annual failure history.
tekservePOS then designs and tailors a service model
that fits the needs and requirements identified. Once
the new solution is in place, retailers realize increases
in store uptime, operational efficiency and overall cost
savings.
Bob connected with his
customers and it makes
him one happy guy.
totalstore
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tekservePOS
888.828.1130
[email protected]
www.tekservepos.com