Charlotte Area SHRM Electronic Resume Book February 2009

Charlotte Area SHRM
Electronic Resume Book
February 2009
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University of North
Carolina - Charlotte
Resumes
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Maresa L. Kelly
3211 Mallard Hill Dr., Apt. 301 Charlotte, NC 28269
[email protected] (m) 305-310-5638 (h) 704-548-2758
________________________________________________________________________________________
Objective
Seeking full-time position that utilizes my interpersonal, organizational, and research skills.
Welcome assignments in the areas of compensation, training and development, or other related
human resources area. Will relocate to NC, FL, MD
________________________________________________________________________________________
Education
University of North Carolina at Charlotte, Charlotte, North Carolina
Masters of Arts, Industrial/Organizational Psychology, May 2009
University of Miami, Coral Gables, FL
Bachelor of Arts, Psychology, May 2007 Phi Beta Kappa magna cum laude
Minor: Business Management and Organization
Graduate Coursework
Research Design & Quantitative Methods I and II (hypothesis testing, t-test, ANOVA,
ANCOVA, correlation, simple regression, multiple regression)
Field & Lab Quantitative Research Methods (experimental design)
Psychometrics
Selection
________________________________________________________________________________________
Experience
SPX, Corporate Headquarters, Charlotte, NC
Global Compensation Intern, 5/08 – present
Benchmarked all Executive and Professional jobs to survey sources for 3,000 employees
and 500+ unique jobs
Monitored market trends and submitted recommendations to senior management
Completed local/international salary surveys and analyzed results to ensure existence of
competitive compensation structures
Recommend and implement market adjustments according to survey findings
Complete special requests from SPX Business Units to price new and existing jobs
Participated in development of SOP to document International Assignment
Administration
Aid Compensation Team with annual compensation planning – design and testing of new
bonus plans, compensation self-service systems, annual merit process, global grading
effort
University of North Carolina at Charlotte, Charlotte, NC
Graduate Assistant, Assistant Director of Shelter Diagnostic System (SDS), 8/07 – 5/08
Coordinated employee satisfaction assessments for animal welfare organizations
Generated client reports defining strengths and growth areas within the shelter
Assisted Director in consultation sessions with clients by which action steps are
prioritized, feedback and recommendations are given, and implementation is discussed
Developed a new, more convenient online version of the SDS survey
Guest Speaker on SDS services for two large, national conferences: Michigan Partnership
for Animal Welfare (MPAW) and South Carolina Animal Care and Control Association
(SCACCA)
Acquired seven clients since August 2007
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TARGET Corporation, Miami Lakes, FL
Campus Recruiting Intern, 2/07 – 7/07
Recruited Executive Team Leaders for roughly 40 Target stores across South Florida
Reviewed resumes and performed phone screens with potential candidates
Participated in scoring behavioral-based interviews regularly
Wrote a Recruiting Intern Training Manual: 40 page comprehensive job analysis
Developed exceptional organizational skills by providing candidate-specific feedback to
more than 15 Executive Managers throughout the assigned region
Spoke with candidates at college career fairs as a TARGET representative
Coordinated on-campus interview schedules for multiple candidates
Responsible for thorough and accurate documentation of conversations with candidates
University of Miami, Coral Gables, FL
PRIME (Psychology Research Initiative Mentorship Experience), 6/06 – 8/06
Reviewed literature, developed research hypotheses, formulated experimental designs,
analyzed data using SPSS, interpreted results, and presented findings to Psychology
Department through poster display
Aerotek, Commercial Division, Fort Lauderdale, FL
Sourcing Specialist, 5/05 – 10/05
Recruited service technicians for Sears throughout the Southeastern, United States
Interviewed potential candidates, performed background checks, and coordinated test and
interview dates with client’s managers
Managed Regional Sears District Managers in over 50 cities by providing daily feedback
Provided Aerotek with over $45,000 in cumulative income within 5 months
University of Miami, Coral Gables, FL
Research Assistant, 1/05 – 12/05
________________________________________________________________________________________
Leadership and Honors
Society for Human Resource Management, Student Chapter President (Spring 2009)
Society for Human Resource Management, Student Chapter Vice President (Fall 2008)
Industrial/Organizational Psychology Graduate Association, Secretary (Fall 2007, Spring 2009)
Phi Beta Kappa Honor Society
Psi Chi, The National Honor Society in Psychology
_______________________________________________________________________________________
Professional Affiliations
Alpha Kappa Psi Business Fraternity, Alumni
Society for Industrial Organizational Psychology Inc., Student Affiliate
Society for Human Resource Management, Student Affiliate
________________________________________________________________________________________
Skills
Software
Professional
SPSS
Achiever
PeopleSoft
Detail-oriented
Brass Ring
Strong team player
Excel, Word, and PowerPoint
Solution-oriented
Microsoft Outlook & Lotus Notes
Excellent analytical skills
MarketStudio REWARDS
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________________________________________________________________________________________________
ASHIKA M. WEEKES
9205 Westbury Woods Dr, Apt H, Charlotte, NC 28277; (704) 763-6805; [email protected]
OBJECTIVE
Obtain an entry-level human resources position utilizing my work experience and degree in
Human Resources/Management Information Systems.
EDUCATION
University of North Carolina Charlotte
May 2009
Bachelor of Science in Management
Major: Human Resources
Minor: Management Information Systems
Maintained full-time employment while a full-time student
EXPERIENCE
AmComp - Charlotte NC
3/2006 – Present
Audit Analyst
Serve as a department consultant for improving office operations and environment in the
areas of: conflict resolution, diversity training, workload/department efficiency;
professionalism
Coordinate with IT and other regions to:
o Develop, test and implement new audit software
o Resolve help desk issues for audit, claims, accounts receivables
Develop training package for audit procedures and new audit software
Analyze audit worksheets to ensure correct and adequate computations have been made while
verifying that audits are in regulatory and legal compliance
Notify state teams, agents and insureds of pertinent changes resulting from the audit
Resolve audit concerns/disputes regarding inclusion amount and correct classification with
insureds and agents
Assign and track audits to field auditors (local/regional) and vendors
Monitor, correct and verify accurate monthly deductible billing
Back-up responsibilities for A/R function including:
o Applying payments to insured’s/agent accounts
o Handle customer inquiries regarding billing schedule and payments
Reliant Care - Charlotte, NC
2/2005 – 2/2006
Medical Billing
Primary billing for all Georgia and South Medicaid claims/Secondary billing for all Medicare
and BCBS of GA claims
Answered questions from patients, clerical staff and insurance companies while adhering to
all HIPAA guidelines/regulations
Accurately coded diagnosis to payer specific standards and Reliant Care policies
Reviewed accounts for possible assignment and made recommendations to the billing
supervisor, also prepared information for the collection agency
Princeton Insurance Companies - Princeton, NJ
11/2001 – 12/2004
Audit Representative
Ordered, tracked and posted daily audit inventory within time regulations
Processed vendor invoices and submitted for payment
Obtained confidential information for audit purposes
Assisted underwriting with endorsements, bureau corrections
COMPUTER
SKILLS
Microsoft Office Suite, SmartAR, Echos, AS400, GroupWise, Point IN, ImageRight,
RightFax, Visual Audit, Visual Studio 2005, Visual Basic.
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3200 Mallard Hill Dr., Apt. 102
REBECCA HOLBROOK
Charlotte, NC 28269 (704) 999-2479
[email protected]
Profile:
Highly responsible individual with genuine interest in the decision making process of business management
Team-oriented with close attention to mission accomplishment
Extremely high work ethic and highly motivated
Computer Skills: Excel, PowerPoint, MS Word
Excellent public relation, problem-solving and analytical skills
Strong verbal and written communication skills
Selected to participate in a Leadership conference/camp during high school – excellent leadership skills
NC Real Estate Broker’s License
Education:
The University of North Carolina at Charlotte
Master’s in Business Administration – Concentration in Commercial Banking ( Dec. 2008)
Stanford Banking Game – worked as part of a class team to make decisions on managing a mock bank
Cumbie & Trull Real Estate School
NC Real Estate Broker’s Course (2006)
Durham Tech
Emergency Medical Technician Basic Course (2006)
The University of North Carolina at Asheville
B.S. in Management – Concentration in Business Administration (2005)
Multiple Spanish courses
UNC-Asheville student athlete
Cross-Country (2002, 2003, 2004, 2005)
Track (2003, 2004, 2005)
Helped Bulldogs to Big South Runner up in 2002 & 2003 in Cross-Country
Further developed skills in working as part of a team for the benefit of the group as a whole
Cumbie Institute
NC Real Estate Salesman Course (2002)
Experience:
Real Estate Broker: Mountain Lake Realty, Lake Lure, NC (2006 – Spring 2008) – Full-time
Managed multiple listings in a firm that catered mostly to property owners who were seasonal residents
Discussed and showed options available to potential clients looking for their dream home/lot
Business Administration Internship: Gabler Molis & Company, PA, Asheville, NC (2005)
Performed database (Practice Solutions, Ultratax) upgrades for a large accounting firm undergoing a
merger of 3 smaller companies
Merged data from 3 small firms into one new system
Developed reporting features for database
Worked closely with employees to better develop and train them on the database
Receptionist and Management Assistant: Mountain Lake Realty, Lake Lure, NC (2001-2006) – Part-time
Assisted Broker-in-Charge with a variety of office management duties
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Nequel R. Burwell
Home Address
640 Broad Rd
Roxboro, NC 27573
[email protected]
Home (336)597-2089 School (704)656-2652 Cell (919)491-1786
Campus Address
201 Maple Hall
9201 University City Blvd.
Charlotte, NC 28223
OBJECTIVE
Seeking a internship in human resources preferably training and development or what ever is available
EDUCATION
University of North Carolina at Charlotte, Charlotte, NC
Major: Communications and Psychology
Overall GPA 3.062
EXPERIENCE
Housing and Residence Life, University of North Carolina at Charlotte
08/08 - Present
Resident Advisor
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Provide overall leadership to residents
•
Assist students with personal and academic concerns
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Help resolve group conflicts that may arise encouraging cooperative and considerate living environments
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Initiate and organize floor, suite, apartment, or hall activities and programs
•
Serve as an informational resource about campus and residential life
Psychology Department, University of North Carolina at Charlotte
Aug 08- Present
Peer Advisor
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Someone who helps others, in their psychology major, plan a course schedule
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Helps students in finding and choosing coursework that will help them work toward their goals
•
Assist the professional advisor, faculty advisor, or advising program administrator with advising related activities
Disney Store- Concord Mills Mall, Charlotte
Jan, 2008 - Present
Cast Member
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Cashier
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Greeter
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Maintained displays and floor stock, frequently changing presentations to accommodate inventory and seasonal trends.
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Demonstrated product enthusiasm that generated extremely high sales and numerous customer commendations.
Dean of Students Office, University of North Carolina at Charlotte
May 1, 2007 - July 31, 2008
Orientation Counselor
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Help freshman with their transition to UNC Charlotte. Assist in the planning, implementation and evaluation of all aspects of the
Summer Orientation Program.
•
Helped them with their schedule and guide them in the right direction in starting their college career.
•
Worked with over 100 students and parents on a daily basis
Dean of Students Office, University of North Carolina at Charlotte
August 14, 2007- May 31, 2008
Safe Counselor
•
We were positive behavior and academic role models. Through weekly contacts, SAFE counselors aids in personal development
and academic adjustment for a successful first year experience. Guided students to the many academic support programs were
available.
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Helped incoming (mostly) minority freshman with the transition from high school to college served as a mentor to them
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SKILLS
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MS Word, MS PowerPoint, Internet Explorer, some MS Publisher
Ability to interact with a wide variety of cultures.
Excellent verbal and written communication skills. Frequently given presentations to large audiences.
Able to relate to other people and lead them
I work well with a team and solving problems
AWARDS
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National Society of Collegiate Scholars
Dean's List 06-07
Sigma Alpha Lambda
ACTIVITIES
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nd
Jabberwock 2 Runner up 05
BSU Member 06-07
SAFE men-tee 06-07
Leadership Fellows 07-08
Orientation Counselor 07-08
Safe Counselor 07-08
The UNC at Charlotte Chapter of National Coalition of 100
Black Women
Infinity Modeling Troupe, Model 07'
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Orientation Counselor 08-09
Sigma Alpha Lambda
National Society of Collegiate Scholars
Psychology Club
The Society for Human Resource Management
(SHRM) - Merit Chair 08'
Leadershape Graduate 08
Studying for HR Games
Studying for PHR Exam
VOLUNTEER WORK
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Adopt A Highway
Adopt a Class Room
Invisible Children Spr 07'
Relay for Life 07' & 08'
Family Day Fall 08'
Senior Games 07'
Urban Ministries Spr 07'
WOW Fall 07'
Botanical's Garden UNCC Spr 07'
Charlotte Mecklenburg Park and Recreation (Mulching) Summer 08'
SHRM Conference Fall 08'
Women's Programs Fall 08'
IFEST Fall 08'
Family Weekend 2008 @ UNCC
Carowinds for Scarowinds
Bishop Spaugh Community Academy
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Claire A. Nader
9530 Puddle Duck Rd., Apt. 103, Charlotte, NC 28262
704-491-4262 · [email protected] · SHRM ID: 01188764
OBJECTIVE_____________________________________________________________________________________
Seeking to obtain a full-time position in the field of Human Resources in May 2009. To enhance the performance of a Human
Resources Department through the practical application of knowledge and research acquired in the field of
Industrial/Organizational Psychology.
EDUCATION____________________________________________________________________________________
University of North Carolina at Charlotte, Charlotte, NC
Master of Arts, Industrial/Organizational Psychology, May 2009, GPA: 3.7
University of North Carolina at Chapel Hill, Chapel Hill, NC
Bachelor of Arts, Psychology, May 2007, Overall GPA: 3.3/Major GPA: 3.5
EXPERIENCE___________________________________________________________________________________
Duke Energy Corporation, Charlotte, NC
Enterprise Staffing Intern, June 2008 – Current
Worked with job application management system (Taleo) to create job requisitions and offers and source resumes; participated as
Content Team Lead and Change Management Team Lead in Taleo Upgrade to Version 7.5; participated as Project Manager for
electronic Form I-9 transition; completed all career fair registrations and maintained records; acted as Career Fair Ambassador;
served as Intern/Co-operative Blog Administrator; coordinated two community service events for summer Interns/Co-operatives;
created and updated diversity sourcing strategies
UNC Charlotte Graduate Assistantship, Charlotte, NC
Teaching Assistant: Introduction to Research Methods in Psychology, Aug. 2007 – May 2008
Independently taught general psychology topics and research methods to UNC Charlotte undergraduates via weekly lectures and
laboratory activities
UNC Charlotte Graduate Assistantship, Charlotte, NC
Teaching Assistant: Introduction to General Psychology Lecture, Aug. 2007 – Dec. 2007
Assisted General Psychology professor with grading undergraduates’ examinations, papers, and projects throughout the semester
Stiefel Research Institute, Research Triangle Park, NC
Human Resources Intern, Oct. 2006 – May 2007
Assisted HR department with behavioral/targeted interviewing, planning and facilitation of benefit fairs, organizing and maintaining
employee records
UNC Student Stores, Chapel Hill, NC
School Supplies/Front Desk Cashier, Oct. 2005 – May 2007
Provided customer service, performed sales duties in a fast-paced retail store, maintained daily opening and closing financial records
Orange County Rape Crisis Center, Chapel Hill, NC
Medical Outreach Intern, Jan. 2006 – May 2006
Involved in Medical Outreach Program intended to increase sexual assault awareness and improve sexual assault response in local
medical facilities of Chapel Hill, NC
EXTRACURRICULAR ACTIVITIES_______________________________________________________________
 Society of Human Resource Management
Vice President, Jan. 2009 – May 2009
Community Service Chair, May 2008 – Dec. 2008
 HRGames (PHR Preparation Course)
Assistant Coach, Dec. 2008 - Current
 Graduate and Professional Student Government
Senator/Student Representative, Jan. 2008 – Current
 Society for Industrial/Organizational Psychology
Student Affiliate, Jan. 2008 – Current
 Carolina Fever (UNC Athletics Support Group)
Special Projects Director, 2005
Member, Aug. 2003 – May 2007
 North Carolina Governor’s School
Mathematics, June 2002 – July 2002
 Department of Social Services Food Drive
Duke Energy Coordinator/Contributor, July 2008
 Lifespan: Joshua’s Farm
Duke Energy Coordinator/Participant, July 2008
 Making Strides Against Breast Cancer Walk
Team Captain/Walker, Sept. 2008
Team Member/Walker, Sept. 2007
 National Multiple Sclerosis Society Walk
Team Captain/Walker, March 2008
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SAMETHEA C. BLUE
4210 Sugarstone Lane, # 231
Charlotte, NC 28269
704-819-2398
[email protected]
CAREER TARGET
HUMAN RESOURCES: TRAINING & DEVELOPMENT ♦ RECRUITING ♦ HR ANALYST
Dedicated, performance driven professional seeking an HR position that capitalizes on account
development, management and training skills, dedication to corporate objectives, and ability to
communicate with staff at all organizational levels. Proven Change Agent with ability to assess office
operations, identify deficiencies, and develop appropriate procedures. Skilled at fostering a cohesive,
productive, and motivated team environment as evidenced by implementation of highly effective training
initiatives. Work closely with colleagues to achieve and exceed organizational goals. Currently enrolled in
Master of Science in Organizational Change and Leadership program.
AREAS OF KNOWLEDGE & SKILL
●Employee Training
●Human Relations
●Effective Communication
●Organizational Behavior
●Project Management
●Process Mapping
●Standards/Compliance
●Account Management
●Procedural Documentation
●Problem Resolution
●Confidential Record Keeping
●Process Improvement
EDUCATION
PFEIFFER UNIVERSITY – Charlotte, NC
Master of Science Candidate – Anticipated Graduation Date: Spring 2009
Program of Study: Organizational Change and Leadership
SOUTH CAROLINA STATE UNIVERSITY – Orangeburg, SC
Bachelor of Science – Psychology, 2003
PROFESSIONAL EXPERIENCE
CARRIER CORPORATION, Charlotte, NC
11/07 – Present
Account Coordinator
ACCOUNT MANAGEMENT
Manage 12 equipment service high-volume accounts, including data transfers and invoicing systems,
grossing approximately $250,000 on a monthly basis.
Consistently achieve 96% of established quota in a teamwork environment.
Perform centralized data transformation, resulting in accurate reporting, invoicing and timely
payment of accounts.
Participated on a virtual team project resulting in reconciliation of past due financials for account that
produces 1.5 million annually.
Manage and improve process for National Accounts warranty program
Perform monthly audit of jobs to determine data invoice readiness and assess accounts requiring
further action from service branches.
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SAMETHEA BLUE
PAGE TWO
HUMAN / EMPLOYEE RELATIONS & CUSTOMER SERVICE
Interact with a wide variety of internal and external customers including Account Managers, Facility
Managers, Customer Service representatives, and clients.
HUMAN/EMPLOYEE RELATIONS & CUSTOMER SERVICE CONTINUED…….
Serve as primary contact for internal and external customers on invoicing inquiries, and as secondary
contact to assist customer with account receivables and service agreement details.
Collaborated with external customers to identify major informational discrepancies in operational
procedures, and submitted findings in a report to corporate headquarters.
Employee relation strategies resulted in improved interaction between customer and coordinator on
assigned accounts.
Nominated and awarded the Bravo Award by management and coworkers for quality, customer
satisfaction, and high levels of productivity.
Senior Customer Helpdesk Associate
5/05 – 11/07
Performed service order tracking and management and provided customers with first line analytical advanced problem
resolution.
TRAINING & DEVELOPMENT
As senior associate for Call Center, served as a resource and trainer to all existing and newly hired employees.
Assessed department work procedures, created and implemented training modules.
Cross trained newly hired Account Managers on the functions and application of the service request
management system and dispatching service calls.
Closely monitored performance for quality control and provided feedback to trainees.
Provided continuing education to existing staff resulting in higher performance and improved skills.
Developed, established, and documented work flow of Service Alert process used to notify local service
branches of service calls over estimated time of response.
Resultant process that was previously nonexistent was instrumental in enabling employees to better
comprehend the need for and the process of service alerts.
Employees and organization benefited from process improvement with detailed step-by-step instructions on
the Service Alert process.
PROJECT MANAGEMENT / LEADERSHIP
Served as Project Lead, performing the process mapping and flow charting of telephone switches.
As Lead associate in e-mail processing, processed over 10,000 e-mails per year.
Performed data analysis of calls for the Carrier National Response Center.
Processed requests for repair service, updated customer with job progress, loaded service requests into Astea
job management system, dispatched technicians to perform service, and maintained job status updates.
Recognized by management for being lead performer/change agent on all processes in May 2007.
Palmetto GBA/Blue Cross Blue Shield, Florence, SC
5/04 - 1/05
Medicare Benefit Representative
Provided customers with information on existing benefits under the Medicare Prescription Drug Program.
Processed over 1,000 calls on a monthly average. Performed customer screening to determine program eligibility.
Utilized information and program resources to inform customers of program requirements and benefits.
PROFESSIONAL AFFILIATIONS
Society for Human Resource Management
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Stacie N. Abraham-Joines
5901 Crosswinds Court Indian Trail NC 28079 443-904-7962 [email protected]
OBJECTIVE: An entry-level HR position with an established, national service and/or retail company.
EDUCATION:
UNIVERSITY OF NORTH CAROLINA at CHARLOTTE
9201 University City Blvd.
B.S.B.A., Business Management (Human Resource Concentration)
Charlotte, NC 28223
Expected Completion: August 2009
___________________________________________________________________________________________________
LEADERSHIP & COMMUNICATION EXPERIENCE:
FIRESTONE COMPLETE AUTO CARE, Matthews, NC
May 2008-Present
Management Intern
 Evaluated staffing & payroll needs, and scheduled accordingly
 Promoted, organized, sold, & accounted for over thousands of passenger, performance, & light truck tires
 Evaluated customers’ automotive needs (repair, maintenance) and advised accordingly
 Earned customers’ loyalty through friendly service, competitive pricing, follow-up phone calls, & maintaining a clean,
professional environment
 Reviewed & maintained store income statements, payables, invoices, and other reports detailing profits & productivity
 Ensured accuracy of auto parts & tires inventory, upheld master & depository keys, opened & closed the store/shop,
accounted for bank deposits, logged daily business transactions (sales, petty cash), tracked sales progress
APPLEBEE’S NEIGHBORHOOD BAR & GRILL, Baltimore, MD (PA & NC)
March 2005-June 2008
Carside Specialist/Expert, Shift Leader, & Expediter
 Developed promotional packets in order to remain the highest seller on the Carside staff
 Participated in the hiring, scheduling, training, & evaluating of all new Carside staff
 Promoted menu items over the phone & in person; accurately took orders
 Coordinated organization and cleanliness in the kitchen area to minimize customer waiting time (normally 15 minutes)
 Served as a liaison between servers and kitchen staff in order to efficiently serve guests.
PHILADELPHIA UNIVERSITY, Philadelphia, PA
January 2006-May 2007
Administrative Assistant, Residence Life
 Designed & disbursed advertisements & surveys that attract students, regarding on-campus living and diversity
 Coordinated & participated in the supervision of special projects & leadership conferences
 Organized & maintained over 1200 student files, computer files, log books & mail distributions
 Assisted students, in person & over telephone, with concerns about housing and fees
 Upheld master keys to campus facilities and student residences stretching over 100 acres
___________________________________________________________________________________________________
ACTIVITIES & HONORS:
HRGAMES, Participant
SOCIETY OFHUMAN RESOURCE MANAGEMENT, Member
MONSTER DIVERSITY LEADERSHIP PROGRAMS
AMERICAN RED CROSS & HEAD START, Volunteer
PHILADELPHIA UNIVERSITY GRANT/FACULTY GRANT (merit based), Awarded
ACADEMIC COMPETITIVENESS GRANT, Awarded
ADAMS FUTURE BUSINESS LEADER SCHOLARSHIP, Scholar
January 2009-Present
November 2008-Present
August 2008
June 2006-July 07
January 2006-May 2007
September 2006
June 2005-Present
REFERENCES: Available upon request.
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Kristin N. Bobo
[email protected]
Current Address:
10818 Glenluce Ave.
Charlotte, NC 28213
Mobile: (336) 250-0455
Permanent Address:
530 Moore Dr.
Lexington, NC 27292
Phone: (336) 224-5546
OBJECTIVE: Business Management major seeking a management or human resource
internship/position to demonstrate my social and leadership skills and obtain more experience in the
world of business.
EDUCATION: University of North Carolina at Charlotte
B.S.B.A Business Management, Expected graduation: May 2009
GPA: 3.2/4.0
PROFESSIONAL EXPERIENCE:
Student Assistant
Atkins Library-UNC CHARLOTTE-Charlotte, NC 08/2005-PRESENT
 Keep an accurate log of government serials documents
 Create, delete, check-in, and link records in Millennium and Gooicat programs
Sales Intern
Liberty Mutual Insurance Company-Charlotte, NC 06/2007-08/2007
 Cold called clients and potential prospects for home, auto, and life insurance
 Cross-sold home, auto, and life insurance
 Assisted sales representatives with paperwork
 Networked with local mortgage brokers for references
Sales Associate
Goody’s Family Clothing-Lexington, NC 08/2004-01/2007
 Handled customers concerns with questions about clothing
 Dealt with daily sales transactions
 Managed a high volume of customers
COMMUNITY SERVICE:
John Taylor Williams Middle School-Charlotte, NC 08/2008-PRESENT
 Assist the head coach in creating cheers and stunts for the cheerleading squad
 Attend practices and game days
Bishop Spaugh Community Academy-Charlotte, NC 11/2007-PRESENT
 Tutor middle school students in reading and math to improve their end of course test scores
ACTIVITIES AND AWARDS:
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Dean’s List (Fall 2005, Spring 2006, Spring 2007, Fall 2008)
Princeton Review GMAT Prep Course Scholarship (Fall 2008)
Who’s Who Among Students in American Universities and Colleges (Spring 2009)
Undergraduate Business Association (Fall 2006)
P.I.L.O.T Leadership Program (Fall 2006-Fall 2008)
National Association of Black Accountants (Fall 2007-Spring 2008)
Week of Welcome Leader and Team Leader (Fall 2007-Fall 2008)
National Society of Collegiate Scholars (VP of Planning for College Success),
(Spring 2007-Present)
Student Alumni Ambassador (Chair of Projects and Events-Fall of 2007), (Spring 2007-Present)
Omicron Delta Kappa (Treasurer), (Fall 2007-Present)
Society of Human Resource Management (Spring 2008-Present)
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Sheynel E. Rosario
LOCAL:
PERMANENT:
12420 Oakton Hunt Drive
Charlotte, NC 28262
910-386-6424
[email protected]
OBJECTIVE:
600 East Lanier Street
Wallace, NC 28466
910-285-3448
To obtain a position in the field of industrial organization that will allow me to use my abilities the
fullest extent.
SUMMARY:
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EDUCATION:
Bachelor of Business Administration in Management, May 2009
University of North Carolina at Charlotte, Charlotte, North Carolina
More than two years of progressive managing and processing experience.
Graduate with BBA in Management, concentration in Industrial Organization
Proficient with MS Office, Windows XP, and the Internet.
Fluent in Spanish
Courses taken included:
Operations Management
Managerial Leadership
Human Resource
Managerial Ethics
EXPERIENCE:
Business Policy
Financial Management
Management & Organizational Behavior
Managerial Economics
Mayor’s Youth Employment Program Assistant, April 2008 to August 2008
City of Charlotte, Charlotte, North Carolina
• Provided executive-level administrative support to the Director of the MYEP program
• Utilized networking abilities to locate host employers and program sponsors.
• Conducted extensive training as the assistant accountable for filling over 150
positions in both the public and private sectors with 174 interns
• Managed and monitored extensively 174 students while they completed the 8 week program.
• Planned, coordinated and organized the details of specials events, corporate agenda and itineraries
Key Holder/ Manager, September 2006 to July 2007
Platos Closet, Charlotte, North Carolina
• Participated in training of other employees and facilitated the transition to a skilled worker.
• Developed employee incentive programs and enhanced the employee retention plan.
• Optimized accounting process and implemented various plans to increase profitability.
Human Resource Assistant/Payroll Clerk, May 2004 to August 2006
LL Building Products, Burgaw, North Carolina
• Assisted with employees training and development programs
• Advanced in employee operations and employee implementation program
• Updated, maintained and extracted information from employee files
• Monitored employee benefits plan
ACTIVITIES:
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Toastmasters, 2008 – present
Society of Human Resource, 2007- present
UNCC Women’s Club Volleyball, 2007- present
Treasurer, F.A.M.E. 1, 2007- present
National Association of Black Accountants, 2006-2008
Campus Activities Board Crew Chief, 2004-2008
REFERENCES:
Available upon request
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Christina Sano
12343 Walden Lea Drive
Huntersville, North Carolina 28078
Telephone: (704) 947-0087
Email: [email protected]
CAREER
OBJECTIVE
Entry level position in human resources. Interest in future advancement
in higher level management.
EDUCATION
B.S.B.A. in Management
A.A. in Liberal Arts and Science
UNC Charlotte
To be awarded May 2009
Suffolk County Community College
May 2004
BUSINESS
EXPERIENCE
General Manager – Manage hiring and payroll systems. Coordinate weekly
scheduling. Delegate duties to twenty employees and oversee daily
operations throughout 3 company locations. Lead employees in the
development of department goals and objectives. Improved and
implemented training programs with development of an employee
handbook. Updated policy development and documentation. Maya Tan,
Concord, NC (February 2006 - Present)
Therapeutic Recreation Director - Developed, planned, and led daily
activities for over one hundred and thirty senior citizens. Implemented
new programs, which improved the mental and physical health of the
senior citizens. Designed and produced monthly publications. Organized
and successfully ran an in-house variety store on a limited budget.
Supervised and instructed a department of 6 in their daily duties.
Coordinated and successfully ran several events and fund raisers.
Balanced department budget and purchased all departmental needs. Senior
Plaza, Hauppauge, NY (August 2001 – September 2005)
ACTIVITIES
Society of Human Resource Management, UNC Charlotte Chapter
REFERENCES
Available upon request
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Christina Earley
219 Sleepy Hollow Rd Charlotte, NC 28217
Phone (704) 453-6878 or Email [email protected]
Objective: To obtain a position in which my problem solving experience, effective communication skills,
and dedication to public service will be utilized to maximum potential.
Education:
B.A. Psychology
University of North Carolina-Charlotte
GPA~ 3.2/4.0
Fall 2008
Professional Work Experience:
Lead Volunteer Coordinator
Local Campaign Headquarters, Charlotte, NC
August 2008-November 2008
Facilitated training for over 100 volunteers, led 7 major phone bank projects, and efficiently
supervised the campaign office during high traffic events.
Assisted in coordinating events, volunteer retention, processed all administrative tasks,
compiled/entered voter data, and educated the public in a fast paced environment.
Customer Insurance Professional
Allstate Insurance Company, Charlotte, NC
August 2005- Present
Analyzed 20-55 complex billing discrepancies per day, served as support coach to 70 people,
prepared and sent documents, and resolved customer issues.
Successfully cross trained in 4 other departments and delivered exceptional customer service to
over 1 million Allstate customers.
Cash Office Administrator
Ross Department Stores, Charlotte, NC
June 2004- July 2005
Managed store funds exceeding $25k, investigated and recovered missing money, maintained
accurate records, trained new hires, and generated 6 daily reports while adhering to company
deadlines.
Contributed to record store profits through superb organization skills, tracked store petty cash
amounts, trained new hires for cashier/customer service/cash office positions.
Additional Skills:
Windows XP, Outlook, Excel, Access, Power Point, Word,
Vote Builder Data base, typing, copying, multi-line telephone, 10-Key, and data processing.
Awards:
In My Good Hands Award
Most Valuable Player Award
Allstate
Allstate
2007
2006
References: Available Upon Request
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Adrian “Charlsey” Outlaw
1531 Woodberry Road
Charlotte, NC 28212
704/369-3823
[email protected]
Motivated
Excellent Communicator Active Listener Consensus Builder
Outgoing Eager to Learn Knowledge Seeker Computer Literate
Disciplined
Professional Experience
HICKORY TAVERN, CHarlotte, NC
June, 2007 = Present
 Server
Developed a loyal customer base. Demonstrated skill growth as a trainer. Improved interpersonal skills while
working with diverse clientele and co-workers. Consistently sold the highest sales per day/night. Proficient with
computer system. Worked well within a team environment.
AUGUST, 2006 – M AY, 2007
 Server
Strengthened responsibility while attending school full-time and working full-time. Learned how to interact
with different types of people. Adapted quickly to utilizing a new computer system.
WILD WING CAFÉ, CHARLESTON, SC
M ARCH, 2004 – M AY, 2006
 Hostess/Server
Promoted independence and improved memorization. Worked in high school as a hostess and as a server upon
graduation from high school while attending college.
HICKORY TAVERN, CHARLOTTE, NC
Education
BACHELOR OF ARTS, PSYCHOLOGY, UNIVERSITY OF NC AT CHARLOTTE
Research Assistant June-December, 2008
Expected graduation date: 12/20/08
B.A. in Psychology/ Minor in Sociology Estimated GPA: 3.2/4.0
AUGUST, 2007 - PRESENT
College of Charleston
August, 2006 – May, 2007
Central Piedmont Community College
August, 2005 – May, 2006
Queens University of Charlotte
August, 2004 – May, 2005
Interests
Psychology, business, helping people, continued learning, skiing, computers, spending time with family
and friends
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Adrian “Charlsey” Outlaw
References
John Messina
Hickory Tavern Regional Manager
(704) 589-1403
Caitlin Monteith
Hickory Tavern Assistant Manager
(704) 295-9009
Dr. Charlie Reeve
Associate Professor of Health Psychology
Research Professor
UNC Charlotte
(704)687-4748
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BRANDON PASCHAL
TO OBTAIN A CAREER IN JOHANNESBURG THAT ALLOWS ME TO LIVE AND WORK IN SUCH A
WAY THAT ADDS VALUE TO A COMPANY AND IMP ACTS A SOCIETY.
EXPERIENCE
2008-Present
Campus Outreach Johannesburg
Johannesburg, RSA
Mobilisation Director and Human Resource Specialist
 Investigate, implement, and manage payroll and medical aid for 13 employees
 Registering our Section 21 company with SARS and maintainingour status and communication
with them
 Planning events for 80-100 students and young professionals 4 times a year
 Helping graduates transition effectively into the workplace
 Strategically networking throughout Johannesburg to develop mutually beneficial partnerships
 Casting vision on how young professionals can impact the city
2004-2007
Campus Outreach Johannesburg
Johannesburg, RSA
Operations/Logistics and Human Resources
 Raise finances to cover my costs and salary
 Train students in a way that they would learn to train others in life skills
 Plan 4 day events for 400+ university students
 Plan month long events for 150+ university students
 Maintaining a large inventory for 4 overseas teams
 Maintain 6 company vehicles and plan transportation for 150+ students to events
 Establishing payroll, health insurance, retirement, and cellphone benefits in an international
environment
 Contribute to developing a vision to expand an international organization
 Perform various administrative duties for a staff of 30+
2001-2003
UNCC Housing
Charlotte, NC, USA
Resident Advisor
Settling conflicts, informing residents of events, enforcing policy, and offering personal advice
when needed on a floor of 50+ residents
 Plan and organize programs that are fun and that connect new students with the campus and each
other
 Develop team-working skills while working on an extremely diverse staff of eleven people
EDUCATION
1999-2003
UNC-Charlotte
Charlotte, NC, USA
B.S.B.A., Business Management (Human Resources concentration)
 Industrial Psychology Minor
 Dean’s List honors
ACTIVITIES
Involved in Campus Outreach for 4 years, leader for 3 years, president 1 year. Participant in 4-two
month long summer projects, 3 at Myrtle Beach, SC and 1 in Johannesburg, South Africa. Leader on
3 of these projects. Active in intramural sports at UNCC, captain of 7 different teams. Also, an
Eagle Scout where leadership experience was gained, and also gained leadership as a 10-time letter
winner in high school sport.
E-MAIL: [email protected]
51 MOLESEY AVENUE • AUCKLAND PARK 2092 • PHONE 084 472 8473
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Johnson & Wales
University Resumes
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Winthrop University
Resumes
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MATT DIEGEL
Box 5997 Rock Hill, SC 29733
843.560.1276 [email protected]
EDUCATION
B.S. BUSINESS ADMINISTRATION – HUMAN RESOURCES, Winthrop University, Rock Hill, SC
Dean’s List, $33,350 in Academic Scholarships, named “Student of Distinction”
Select Coursework
Training & Development; Human Resources; Compensation & Benefits Analysis; Labor Relations; Business
Law; Employment Law; Oral & Written Reports; Business Communications; Organizational Behavior
EXPERIENCE
INTERN, Pi Kappa Phi Fraternity, Charlotte, NC (2008-2009)
Contacted undergraduate students and alumni regarding upcoming events and conferences
Maintained the iMIS member database of 100,000+ initiates
Prepared details for special events, leadership conferences and chapter anniversary celebrations
Copy-edited print and electronic publications including event materials
Revised chapter management guides and training notebooks
Raised $1,000+ for disabled individuals as the Winthrop chapter philanthropy chair
INTERN, Horne Guest Insurance, Mt. Pleasant, SC (2008)
Communicated with carriers to organize commission information
Created e-marketing materials for local agencies & seminars
Organized logistics for the 2008 Employee Benefits Conference
CAREER ADVISOR, Center for Career & Civic Engagement, Rock Hill, SC (2007-2009)
Prepare students for job searches by administering mock interviews and resume critiques
Presented to student groups on etiquette, networking and professionalism
Coordinated bi-annual Student Professional Development Seminar
Lead staff meetings and promoted events hosted by the Center
Contacted community business partners to add jobs to our EAGLELINK online job system
STAFF COORDINATOR, Office of Orientation Programs, Rock Hill, SC (2006-2007)
Recruited, interviewed, hired and trained a staff of 17 summer orientation leaders
Created an orientation training manual and 4 month training program
Organized logistics for preview days, orientation sessions and staff retreat
Spearheaded the orientation faculty mentor program
PROGRAMMING COORDINATOR, Campus Program Board, Rock Hill, SC (2006-2007)
Planned and executed a retreat for 30 staff members
Coordinated the university’s leadership Winthrop seminar class
Oversaw the operations behind 20-25 events a semester
Ran meetings of the program board committees and executive board
Continued as lecture chair during 2008 and 2009 school years
PROFESSIONAL DEVELOPMENT
Society for Human Resource Management – student chapter president
Studying to sit for the PHR exam in March 2009
Conferences
NC SHRM Conference; Charleston SHRM Diversity Conference; SHRM Student Conference and HR games;
Southern Regional Orientation Workshops, National Association for Campus Activities Conference
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Erin E. Coley
(803) 984-1084
[email protected]
Dependable, self-motivated student majoring in Business Administration. Experience working in the pharmacy and retail
industries. Team player with expertise in customer service. Outstanding organization, communication, and computer
skills. Successful in deadline driven environments where attention to detail is required.
EDUCATION
Business Administration - Human Resources Management
Winthrop University, Rock Hill, SC
Recipient of Palmetto Fellows Scholarship
Recipient of J. Barnwell and Mary Blair Allison Scholarship
Dean’s List with a 3.8 GPA
Pre-Pharmacy
University of South Carolina, Columbia, SC
Recipient of Palmetto Fellows Scholarship
Recipient of University Scholars Scholarship
Dean’s List with a 3.4 GPA
WORK EXPERIENCE
American Kiosk Management
Pineville, NC
Team Member
05/08-present
Recruited and trained new team members on company policies and standards
Actively participated in working with team to reach company’s productivity goals
MBC Computer Service
Administrative Assistant
Acquired necessary skills in inventory, filing, faxing, and mail processing.
Tracked clients and orders to ensure proficiency
Charlotte, NC
05/07-08/07
CVS/Pharmacy
Charlotte, NC
Certified Pharmacy Technician
05/06-08/06
Gained knowledge in customer service and organization
Responsibilities included data entry, processing customer prescriptions to completion
SKILLS
Computer: Windows XP, Microsoft Office (Access, Excel, PowerPoint, Word), Internet savvy
Foreign Language: Intermediate skills in Spanish
ACTIVITIES
Society for Human Resources Management
Alpha Omega Women’s Christian Sorority – Service Chair
Intramural volleyball and softball
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Nathaniel L. Montgomery
500-308 Alysia Court ▪ Rock Hill, SC 29732 ▪ (803) 528-3631 ▪ [email protected]
OBJECTIVE
To obtain an entry-level human resources position at a progressive company where I can utilize my education and skills
EDUCATION
Bachelor of Science, Business Administration - Human Resource Management
Winthrop University
GPA: 3.327 / 4.0; Dean’s List, President’s List
Graduation: May 2009
Rock Hill, SC
Select Coursework: Human Resource Management, Training & Development, Compensation & Benefits
Analysis, Employment Law, Business Law, Organizational Theory & Behavior
RELEVANT EXPERIENCE
Student Consultant
Student Professional Development Conference, Winthrop College of Business
 Assisted with the development and implementation of the evaluation process
 Collected and analyzed the data to evaluate the registration process
 Developed and delivered a presentation recommending improvements to the conference
Spring 2008
Rock Hill, SC
LEADERSHIP OPPORTUNITIES
Society for Human Resource Management
 National Member, SHRM
 Vice-President and Merit Award Chair, Winthrop University Student Chapter of SHRM
 Studying to sit for Professional in Human Resources (PHR) exam in June, 2009
 Job Shadow: Paula Harvey, Human Resource Consultant
 Job Shadow: Russ Knight, Employee Assistance Professional
 Job Shadow: Peg McCulloch, Executive Coach
 Southeast Regional HR Games (Spring 2008, Spring 2009)
 North Carolina State SHRM Conference (Fall 2008)
Students in Free Enterprise
 National Member, SIFE
 Winthrop University Presentation Team
 Project: Junior Achievement, BIZ Town
 Project: AIG Credit Counseling Challenge
 Project: Student Professional Development Conference
 SIFE Regional Conference (Spring, 2009)
OTHER WORK EXPERIENCE
Team Leader
Chick-fil-A
 Responsible for managing BOH employees
 Trained new employees and developed their proficiency in all BOH positions
 Evaluated employees based on ability/motivation comparable to other employees
 Accountable for following DHEC regulations for product storage and cleaning procedures
 Ensured speed and accuracy of workmanship and order preparation
Fall 2002 – Present
Irmo, SC
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Permanent Address:
801 Church Street
Laurens, SC 29360
Tiffany Bluford
[email protected]
(864)981-1243
Local Address:
630 Rose Street Apt.3308C
Rock Hill, SC 29730
OBJECTIVE:
Hardworking, committed, young professional seeking a progressive human
resources position with opportunities for advancement.
EDUCATION:
Bachelor of Science, Business Administration
Major: Human Resource Management
Winthrop University, Rock Hill, SC
Graduation-May 2009
RELATED
EXPERIENCE:
Circulation Desk Student Supervisor.
January 2006-Present
Ida Jane Dacus Library Winthrop University
Rock Hill, SC
Supervise & train employees on all aspects of the library system
Complete performance appraisals of student employees
Assist students in identifying books, articles, and other needed materials;
assisted with library research; maintained inventory of library materials
Conduct some clerical functions as needed involving department paperwork
WORK HISTORY:
RELEVANT
COURSEWORK:
SKILLS:
ACTIVITIES:
Floor Set Associate
April 2008-Present
Bath & Body Works
Rock Hill, SC
Assist diverse clientele in finding desired items; responsible for providing a
memorable shopping experience
Responsible for in-house marketing and advertising
Gained reputation for friendliness and reliability
Business Communications, Employment Law, Labor Relations & Collective
Bargaining, Human Resource Management, Business Law, Information Systems,
Operations Management, Training & Development, Compensation & Benefits
Analysis, Business Policy
Proficient in Microsoft Office -Excel, PowerPoint, Word, Access, and
FrontPage
Knowledge of general hiring/firing process
Aware of principals/guidelines for office procedures
Excellent word processing & data entry skills
Works well individually & in group setting
Society for Human Resource Management (SHRM) –Treasurer
Competing in HR games competition-April 2009
Sitting for PHR Certification Exam in December 2009
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LeKeedra K. James
PO Box 5352
Winthrop University
Rock Hill, SC 29733
864-630-0734
[email protected]
EDUCATION:
B.S. Business Administration, Human Resource Management
Winthrop University
Rock Hill, SC
Anticipated Graduation: December 2009
Membership and Volunteer Activities
Alpha Kappa Alpha, Sorority Inc- Corresponding Secretary (2008-Present)
Vice-President Court Yard Hall Council (2008)
Society for Human Resource Management (SHRM)- (2007- Present)
Serving Others and Reflecting (SOAR) - Division Leader for Elderly and Special Needs (2007- Present)
Investment Club- Member (2007)
Skills
Proficient in Microsoft Word, Excel, PowerPoint, HTML, and Web Design.
Ability to work with a variety of customers and provide outstanding customer service.
Knowledgeable of general business, management, marketing, and accounting topics.
EMPLOYMENT:
Sales Associate
Aeropostale
Rock Hill, SC
February 2008- Present
Assist customers with merchandise providing customer service
Responsible for cash and credit transactions
Daycare Teacher
The Sunshine House
Rock Hill, SC
Provide academic enrichment for youth ages 4 and younger
Act as a caregiver to children to ensure well-being
Sales Associate
Macy’s
Greenville, SC
Maintained store inventory and floor merchandise
Responsible for large cash and credit transactions
June 2008- September 2008
November 2006- October 2007
Shift Leader
Moe’s Southwest Grill
Simpsonville, SC
February 2005- August 2005
Assisted manager with administrative duties including basic accounting and staff scheduling
Assisted with meal preparations and customer service
REFERENCES:
Kesha Starks, Social Worker
Greenville Memorial Hospital
Greenville, SC 29662
864-346-2044
Nerissa Lewis, Principal
Mitchell Road Elementary
Greenville, SC 29662
864-982-2906
LaVon Jones, Teacher
Hillcrest High School
Simpsonville, SC 29680
864-627-0508
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OCTAVIA S. KILLINGSWORTH
403 Park Ave Apt B - Rock Hill, SC 29730 - (803) 351-1588 - [email protected]
Professional Summary
Dedicated professional with broad experience in customer service operations, mortgage collection operations,
and direct sales.
Possess critical skills and education in office administration and human resource
management. Best suited for employee-focused organizations and teams that focus on supporting employees
with human resource needs and requirements. Posses advanced skills in employee development and teambuilding activities.
Education
Winthrop University, Rock Hill, SC, 2005 - 2009
Sociology Concentration Criminology / Human Resources Management minor
Current Studies:
Race and Ethnic Relations; Sociology of Deviant Behavior; Social Research II: Methods; Principles of
Management; Law Enforcement & Social Control
Training & Certifications
Health Science Certificate; SAS 9.1 and Enterprise; Organizational Management Training; Conflict Resolution
Professional Affiliations
*National Society for Human Resources Management
*Winthrop Society for Human Resources Management
Professional Experience
November 2007 – Present CitiFinancial, CitiMortgage, Fort Mill, SC
Collections Representative
Responsible for evaluating and making recommendations for homeowner assistance options. Contacted and
assisted clients with delinquent accounts. Facilitated a team focused and goal-oriented environment.
Monthly review scores consistently ranked above average and excellent
Top Scorer-Quality Assurance
Most Improved Quality Assurance Scores
June 2007 – October 2007 Devine & Creative Occasions Bridal Boutique, Columbia, SC
Assistant Wedding Coordinator
Responsible for performing all receptionist duties, tasks and activities that included customer service, office
administration, and manager support functions. Collaborated with clients on the selection of occasion and
bridal décor. Acted as Managers assistant to assist with closing and meeting deadlines.
May 2007- July 2007
Gymboree, Columbia, SC
Sales Associate
Responsible for assisting in store inventory management operations and functions. Organized new stock items
for merchandising. Provided direct customer service to sell products and merchandise. Assisted the store
manager in resolving problems and phone service functions.
October 2004 – March 2007
Chick-Fil-A, Columbia, SC
Cashier
Responsible for providing customers with dietary services. Functions included assisting with the preparation of
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food. Also assisted in the training of new employees.
Terah Dollar
(803) 242-0429
[email protected]
EDUCATION
Bachelor of Science Business Administration - Human Resources
Winthrop University, Rock Hill, SC; Graduation May 2009 – GPA 3.12
RELEVANT COURSEWORK
Labor Relations, Employment Law, Training & Development, Compensation & Benefits, Intensive Writing,
Business Communications, Accounting I&II, Business Policy, Information Systems
WORK EXPERIENCE
Finance Manager, Motivations Inc., Fort Mill, SC
Summer 2007
Managed all accounts receivable and accounts payable.
Processed refunds and credits to customer accounts.
Performed account reconciliation for average of $100,000 in monthly transactions.
Administrative Assistant, Premier Pharmacy, Katy, TX
April 2003-May 2005
Prepared daily sales and finance reports; created a refill reminder system.
Mentored new staff members on computer software.
Managed inbound and outbound calls; processed customer requests.
Prepared medications under the supervision of pharmacists.
Registered Pharmacy Technician, Premier Pharmacy, Katy, TX
March 2002-April 2003
Compounded bio-identical hormones per doctor orders.
Gained reputation for hard work and reliability.
Weighed and measured ingredients under a pharmacist’s supervision.
Maintained a sterile environment according to state pharmaceutical regulations; also followed HIPPA
regulations regarding patient privacy.
Registered Pharmacy Technician, Walgreen’s, Houston, TX
January 2001-March 2002
Processed and filled an average of 700 prescriptions daily.
Managed and reconciled inventory; handled customer requests.
Routed all inbound and outbound calls; gained reputation for reliability.
ACTIVITIES & INTERESTS
Society for Human Resource Management (SHRM ) – Vice President, Winthrop University Chapter,
Spring 2009
Competing in the SHRM Human Resource Games – April 2009
Sitting for PHR certification – June 2009
TECHNICAL SKILLS
Proficient in Microsoft Word, PowerPoint, Excel, Access, QuickBooks, WEBCT.
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Daisy M. Cotton
(803) 328-5737 ▪ [email protected]
SUMMARY OF QUALIFICATIONS:
U.S. Army; Retired Logistician, Senior Supply Technician with a Secret Clearance
Responsible for over $1 million worth of equipment during Operation Iraqi Freedom
Facilitated Inspection Program that lead to all units receiving commendable ratings
Implemented the Automated Supply Program to employees, which improved the overall productivity of the
organization
EDUCATION:
B.S. in Business Administration: Concentration in Human Resources, expected graduation Spring 2009
Winthrop University in Rock Hill, S.C.
Associate Degree in General Studies, from Central Texas College, Killeen, TX
CERTIFICATIONS IN:
Human Resources Class, Federal Emergency management Course, Test and Evaluation Basic Course, Combat
Development Course, Contractors Course, Standard Property Book/Re-Design Course, Strategic Management
School, Advanced Logistics Management Course
EXPERIENCE:
Sept 2007-Feb 2008 United States Postal Service Sales, Services and Distribution Associate
Machine Operations; Mail Box Distribution; Bulk Mail Distribution
Jan 2006-May 2007 Agent for Employment Commission Center (Unemployment Office)
Data Entry; Records Keeping; Logistics; Customer Service
July 2005-Dec 2005 Operations Manager for Advantage Inspection Franchise
Data Entry; Record Keeping; Book Keeping; Accounts Payable; Logistics
1983-2004: U.S. Army; Retired Logistician, Senior Supply Technician with a Secret Clearance
Responsibilities and Duties Include:
2002-2004: Senior Supply Technician
Transferred 798 security positions aimed at Iraq Sovereignty
Established sewing contract worth over $1 million that serviced over 50,000 soldiers
Inspected food warehouse to ensure 100% sanitation requirements were maintained
1999-2002: Senior Resource Technician
Assisted in fielding process for 4 combat systems presently operational in Iraq
Recognized by Management 4 years in a row for accounting for over $1 billion worth of equipment
Developed an education and skills program that enhanced employee’s skills to be more competitive
1996-1999: Senior Supply Technician
As Resource Management Supervisor, accounted for Budget worth over $470 thousand
1995-1996: Property Book Manager
Maintained a 95% unit readiness throughout tenure; Accounted for over $2 million worth aviation equipment.
Managed a budget worth over $1 million.
1993-1995: Operations NCO
Managed movement operations for the entire organization assigned to Somalia and Cuba
Received the historical 9th Infantry Division Machu belt buckle for completing 25 mile road march
Initiated and participated in the organizations successful Stop Smoking Program
ACTIVITIES:
Member of Society of Human Resource Management (SHRM)
Former Superintendent Sunday School; Flint Hill Baptist Church
Sunday School Teacher; Flint Hill Baptist Church
Volunteer Teacher, Prison Ministry; Moss Justice Center
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Aja’ J. Hendrix
1827 Rock Glen Dr.
Apt. 205
Rock Hill, SC 29732
803-360-7322
[email protected]
EDUCATION:
B.S Psychology, Business Administration
Winthrop University
Anticipated Graduation: December 2009
Rock Hill, SC
Membership and Volunteer Activities
Alpha Kappa Alpha, Sorority Inc- President (2008-Present)
Society for Human Resource Management (SHRM)- (2007- Present)
Serving Others and Reflecting (SOAR) (2007- Present)
Psychology Club (2006-Present)
Winthrop University Cheerleader (2005-2007)
Skills
Proficient in Microsoft Word, Excel, PowerPoint, HTML, and Web Design.
Ability to work with a variety of customers and provide outstanding customer service.
Knowledgeable of general business, management, marketing, and accounting topics.
EMPLOYMENT:
Room Control Clerk
Piedmont Medical Center
Rock Hill, SC
Provide patients with a hospital bed in a timely manner
Communicate with nurses and doctors in hospital
Daycare Teacher
The Sunshine House
Rock Hill, SC
Provide academic enrichment for youth ages 4 and younger
Act as a caregiver to children to ensure well-being
Sales Associate
Express
Pineville, NC
Maintained store inventory and floor merchandise
Responsible for large cash and credit transactions
July 2006- October 2008
June 2008- September 2008
August 2007- January 2008
REFERENCES: Available upon request
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