HR/Employment Law Consultancy Services

HR/Employment
Law Consultancy
Services
Your Service, Your Way
About Abbey
Abbey HR Consultancy Services is a trading division of
LHS Solicitors LLP. LHS Solicitors LLP is regulated by
the Solicitors Regulation Authority for its legal activities
and has become one of the UK’s leading full service
commercial law firms in the UK. As a leading supplier of
HR, Employment Law and HR Consultancy and Training
Services to SME businesses, Abbey HR Consultancy
Services enjoys an enviable reputation for providing
commercial, pragmatic advice and support for our
clients.
As a client of Abbey HR Consultancy Services you will
benefit from:

A professional approach through our investment
in people

A commitment to working closely, and in
partnership with you, and becoming part of your
team

A strong history of partnership and long
relationships with our clients

Qualified legal advice delivered in a pragmatic and
commercial manner

Doing what we say we will do, when we say we
will, and being open and honest in all our dealings
with you

A client centred approach where we are always
on your side
Introduction
About Abbey HR Consultancy Services
A growing number of businesses in the UK
today access outsourced HR support to assist
with HR/employment law processes. Over
30% of businesses are currently benefiting
from some form of outsourced support of this
kind.
Why outsource?
Businesses engage with an outsourced service provider
for a variety of different reasons. Lack of onsite skills
and knowledge, difficulty maintaining compliance or the
need to manage costs are just a few. The right solution
can support all three.
Why Abbey HR?
Abbey HR Consultancy Services provide a wealth of
knowledge and expertise to businesses of all sizes in the
UK and we pride ourselves on the range of specialist
consultancy and employment law skills we provide.
We have many years of experience in the consulting
market, and provide a wide range of outsourced HR and
Employment Law Services, consultancy support and
training programmes with customer service at the
forefront of everything we do.
We believe this commitment to providing the highest
levels of customer support, delivered in a practical,
common sense and commercial way, sets us apart from
our competitors.
Take the ‘Abbey Approach’
At Abbey HR we do not subscribe to the ‘one size fits all’
approach to supporting our clients. We take the time to
understand your needs before recommending an
appropriate solution. Whether you need ongoing support
or assistance with a ‘one off’ project we offer clear,
pragmatic advice and guidance to help you manage HR
and employment law issues quickly and effectively.
Benefits
Our clients tell us that one of the things they value
most is our customer focused approach. We are
committed to maintaining close working relationships
with our clients and consider ourselves to be a part of
your team. Client feedback tells us that the ‘Abbey
approach’ works!
“With the advice and information provided by
Abbey we feel confident that our work practices are
compliant with ever changing legislation and
working regulations.”
HR Support
Ongoing Support
Abbey HR Consultancy Services retainer based
solutions are bespoke. Each solution is tailored
to meet specific requirements and so delivers
exactly the right amount of support.
What is a ‘retainer’?
Under a retainer based solution a predefined set of
services are delivered at a fixed monthly cost for an
agreed term. Abbey HR’s bespoke solutions ensure that
you receive the support you require and are not paying
for unwanted extras.
Features
Benefits
You will benefit from the peace of mind of knowing that
your support requirements are taken care of at a cost
that is fixed, leaving you to focus on growing your
business
Our service solutions are supported by a team of highly
experienced, commercially aware consultants so you can
be sure that you are being supported by some of the
best in the industry. Clients value the simple, clear,
pragmatic advice which underpins everything that we do.
Flexibility
Abbey HR offer a wide range of consultancy services in
addition to the retainer, so you can access additional
support as required.
Typically our retainer based solution consists of a
combination of services Which may include some or all of “We have used Abbey HR for a about six years & as
the following:

Revision or drafting of Contracts of Employment
and Staff Handbook

Full automatic updating of documentation Online
Management system
a mid-sized company with no in-house HR Manager,
they have proved invaluable for us. It is very
reassuring for our managers to have advice and
support on hand at the end of the telephone, to

Advice line access
chat through any staffing issues as they occur. They

Legal Expenses Insurance
have also undertaken training for us on appraisals

Additional consultancy support as required

Practical training packages
and managing performance which was extremely
well evaluated.”
HR Training
Improve Performance, Reduce Risk
As HR advisors we witness first hand the
impact that untrained line managers can have
on a business. High quality targeted training
can reduce the risk whilst developing line
manager capabilities.
The benefits of training
It is widely recognised that training and development
plays an essential role in the success of a business. In
support of this view Abbey HR offer a wide range of
training solutions so accessing the right training has
never been easier.
In house training
Our in house training program provides a simple and
effective way of delivering training to onsite teams. We
offer a portfolio of courses to choose from. Alternatively
our training specialists can design a course to achieve a
particular learning outcome. Popular topics include:
Grievance - Disciplinary - Investigations
Open training courses
Our open training courses provide a lively, interactive
and enjoyable way to acquire practical HR management
skills. Our Foundation for HR Management course is
essential for those with line manager responsibilities; it
sets the scene for an additional three day training that
may be accessed to further develop and consolidate
learning. Open training courses may be accessed at a
number of locations around the UK.
Bespoke courses
In order to achieve specific learning outcomes Abbey HR
can design a course around a particular requirement.
Our training team will assist you to identify your training
goals and deliver training to achieve the desired
outcomes.
“They take the time to explore the needs and
culture of a company which in our case, led to a
greater understanding of our business and a
better understanding of ourselves. The training
course has helped Capital Cash develop a better
understanding of our staff which has changed the
Performance - Inductions - Absence
Courses may also be held at our Head Office in Rugby.
way we recruit, train and manage.”
HR Consultancy
Need a Little More Help?
Sometimes businesses need a little more than
telephone advice. Professional on-site support
is available from our team of consultants who
have years of practical, hands on experience.
Support when you need it
Our team
Abbey HR’s team of consultants are on hand to quickly
and confidently provide you with additional support
when you need it most, at an affordable cost.
Expertise
The consultancy team at Abbey HR are all pragmatic
and highly experienced HR professionals.
Not all HR processes are planned or anticipated. HR
issues by their very nature are often unexpected and a
successful outcome is determined by how quickly and
professionally they are handled.
They come with a wide variety of experience gained in
retail, banking, and charitable sectors and include
solicitors, training specialists and HR/employment law
experts.
So whether it’s:
Consultancy support is available to new or existing
Abbey HR clients.

A difficult and sensitive disciplinary investigation

Complex organisational changes arising from a
transfer of ownership

Planning and executing a redundancy situation

Trade Union negotiations

A critical recruitment and selection exercise
who are very personable, their knowledge is

Drafting settlement agreements
impressive…”
”Abbey HR have supported us by case
management conference calls and meetings held
at Head Office when we have had difficult
confidential employee cases to resolve. I have an
excellent rapport and relationship with Abbey HR
Tribunal Support
Expert Advice
Employment tribunal claims are often
unexpected but always stressful. Our team of
experienced solicitors and HR consultants are
on hand to guide you through the process
The costs issue.
One of the main areas of concern when facing a tribunal
is cost. Mindful of this fact Abbey HR have a number of
tribunal support solutions that can provide you with the
help that you need with a clear and transparent
schedule of costs. The options are:
providing guidance, advice and support every

Fixed fee basis
step of the way.

Consultancy basis at a daily/hourly rate

Under Legal Expenses Insurance
Facing a tribunal claim?
If you are the subject of a tribunal claim it can be both
daunting and overwhelming.
The process itself is clearly defined with rules and
regulations that can be extremely difficult for the layman
to negotiate.
At this difficult time it is essential to engage the help of
experts who will work with you to achieve a satisfactory
outcome.
Abbey HR have been supporting clients through the
tribunal process for many years and understand the
effect that the process can have on a business.
Fixed fee arrangement
Our fixed fee arrangement can provide support with all
stages of the tribunal process at a fixed cost. This
service is available to new and existing clients.
Consultancy basis
Clients may engage support on a daily or hourly rate as
required offering total flexibility whilst maintaining
control of costs.
Insured basis
For complete peace of mind, clients taking out Legal
Expenses Insurance are indemnified against the costs
and awards of tribunal*. Insurance is available to clients
taking an advisory service with us.
* Subject to Policy Terms and Conditions.
Cezanne On Demand
Simple, Powerful, Secure
One of the fastest ways to improve the

Enable legislative compliance by recording
appropriate information on employee events
including disciplinary and grievance procedures,
expiring visas, mandatory training etc.

Save time and improve accuracy by automating
approval and other processes

Allow employees to securely update personal
details, request holidays etc. through self service
efficiency of your HR operations is through the
use of a modern online HR system. Abbey HR
Consultancy Services has partnered with
Cezanne HR to offer you what we believe to be
the most cost effective, complete and flexible
HR solution available for UK companies today.
Why Cezanne?
Developed specifically for mid-sized and growing
businesses, Cezanne’s system is already in use by a
number of our clients, and delivering significant
business benefits.
With Cezanne HR you’ll be able to:

Easily store all of your people information,
including documents, in one place

Instantly access and share up-to-date data with
both internal and external authorised users
including Abbey HR (subject to security
permissions), and thus improve decision-making
effectiveness
Cezanne clients
Used by tens of thousands of employees worldwide,
Cezanne HR is a proven solution that’s delivered online,
in the Cloud.
This means no IT overheads for you, you just log in
from your PC, tablet or smart phone.
Importantly, Cezanne’s system is easy to manage, and
can be implemented in just a few weeks – or even days.
The solution includes modules for people management,
absence and holiday management, performance
appraisals and timesheet management, as well as online
recruiting, and integrates with a number of different
systems, including payroll.
Health and Safety
Putting Safety First
Health and Safety compliance continues to
Services
represent an area of concern for many SME's.
Health and Safety services are provided as bespoke
solutions and may include:
Competent, professional support is essential to

Onsite Health and Safety Audit and Report by
qualified Health and Safety consultant
investigation by the HSE.

Onsite support for implementation of processes
and procedures
Managing risk

Risk Assessments including Fire Risk Assessments

Ongoing support and advice

Training Modules and Training Courses
avoid unnecessary breaches that could result in
At Abbey HR we recognize that every business and
industry sector has unique and individual Health and
Safety requirements. Our proactive Health and Safety
service solutions are structured around these
requirements to ensure that your business meets its
obligations under current Health and Safety legislation.
Our Health and Safety partner
Abbey HR’s Health and Safety solutions are supported by
Capita Property and Infrastructures whose expertise and
excellent customer service underpin a comprehensive
range of bespoke Health and Safety solutions.
They are one of the UK’s largest providers of Health and
Safety services with over 200 consultants nationwide.
Capita are the 2015 winner of the prestigious British
Safety Industry Federation Service Excellence Award as
voted by clients.
Keep up to date with the latest from
Abbey HR Consultancy Services including
Employment Law Updates by interacting
with us on social media or emailing:
[email protected]
to be added to our mailing list
@AbbeyHRServices
Abbey HR Services
Abbey HR Services
#AbbeyHR
Client Benefits of Regulation
Abbey HR Consultancy Services are regulated by the
Solicitors Regulation Authority (SRA) for our legal
advice and Financial Conduct Authority (FCA) for our
insurance activities. As such clients can be assured that
they are receiving the highest standard of legal
support.
They also benefit from additional protection as any
complaints relating to these services are subject to
adjunction by Legal Ombudsman (LeO).
Our insurance services (arranging Legal expenses
Insurance cover) sit outside the scope of both
regulation by the SRA and of the jurisdiction of LeO (in
respect of complaints). However, insurance services
are regulated by the FCA.
Abbey HR’s regulation affords our clients the benefit of
additional protection, assurance of the highest
standard of service and confidence in the quality of
support that we provide.
Please contact us for further details or to discuss how
you can benefit from our services.
Call us today on 0845 076 2288
Abbey HR
One Mitchell Court
Castle Mound Way
Rugby CV23 0UY
Tel: 0845 076 2288
Fax: 0845 076 2289
[email protected]
www.abbeyhr.co.uk
Abbey HR Services is a trading division of LHS Solicitors LLP. Markel corporation is the ultimate holding company for LHS Solicitors LLP.