factual profile

Transcription

factual profile

Energising Talents Powering Organisations
The Way Forward
WELCOME to the
KNOWLEDGE WORLD of
Dr. Frankie Ow DBA
My PASSION is to continuously
pioneer Specialised Knowledge and Breakthrough Solutions
to enrich the lives of Others
FACTUAL PROFILE Knowledge Capital of Dr. Frankie Ow DBA
How you can truly leverage on my KNOWLEDGE CAPITAL
to ADD REAL VALUE to your Organisation and yourself
MY DIFFERENTIATED EXPERTISE
1| PRACTICE OF KNOWLEDGE MANAGEMENT
What am I offering ? SOLUTIONS to facilitate your talents to (1.1) Develop 8 Highly Focused Mindsets/Habits enabled by Specialised Tools/Techniques to systematically
manage Critical Business/Working Knowledge to ultimately achieve BREAKTHROUGH PERFORMANCE
(1.2) Successfully RETAIN Critical Business/Working Knowledge through Planned and Structured
KNOWLEDGE PRESERVATION, significantly reduce Knowledge "WALK-OUT" and avoid Knowledge
"RE-INVENTION"
(1.3) Formulate OPERATING POLICY and ACTION PLAN to implement the Practice of Knowledge
Management to transform Project/Work Teams, Departments and eventually the whole Company
into a KNOWLEDGE-based and INNOVATION-driven Organisation with Strong Culture and Strategic
Capabilities to consistently improve OPERATIONAL EXCELLENCE, enhance CUSTOMER
RESPONSIVENESS and INNOVATION INTENSITY
Note - Critical Business/Working Knowledge includes - 1| Lessons Learned, 2|Critical Incidents,3| Best Practices,
4| Frequently Occuring Issues, 5| Innovative Ideas, 6| Breakthrough Solutions and 7| Other Specialised Knowledge
2| PRACTICE OF TRAINING MANAGEMENT
What am I offering ? SOLUTIONS to assist your Training Staff to (2.1) Develop HIGHLY CRITICAL SKILLS to 1| Facilitate Training Needs Analysis Exercise, 2| Design and Develop Training Programme,
3| Conduct On the Job Training, Coaching and Off the Job Training,
4| Carry out Effective Training Evaluation, 5| Implement Transfer of Learning,
6| Measure Return of Training Investment, 7| Crystallise Training Mission and Training Policy,
8| Formulate Training Plan and Training Calendar, 9| Undertake Corporate Training Consulting and
10| Plan, Organise and Coordinate Training
(2.2) Develop HIGHLY CRITICAL SKILLS to
1| Upgrade and transform the existing Training/Development Function into a
CORPORATE LEARNING CENTRE, TRAINING ACADEMY or CENTRE of EXCELLENCE and
2| Review and enhance the Strategic Capabilities of the existing Corporate Learning Centre.
3| HEAD Of DEPARTMENT and KEY TALENT ENHANCEMENT
What am I offering ? SOLUTIONS to significantly enhance (3.1) the Highly Critical CONCEPTUAL, BEHAVIOURAL and TECHNICAL Skills of your Heads of Department
and Key Talents, including - their Self-Driven Breakthrough Empowerment Capabilities and
Specialised Interviewing Competencies
(3.2) the Highly Critical FUNCTIONAL Skills of your CORPORATE SALES and CUSTOMER SERVICE teams
(3.3) the Highly Critical STRATEGIC MANAGEMENT, CORPORATE PLANNING, STRATEGIC ANNUAL
PLANNING Skills of your SENIOR MANAGEMENT, including 1| developing strategic Capabilities to Crystallise the Corporate VISION, MISSION and PHILOSOPHY &
2| developing Strong Positive CORPORATE CULTURE
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HOW I OFFER MY SOLUTIONS
1| PUBLIC PROGRAMMES
You can participate and/or nominate your Senior Management, Heads of Department (HODs), Key Talents
and Training Staff to participate in one or more of the 46 One-day Public Programmes that I facilitate
throughout the whole year
All my Public Programmes are conducted by using my highly unique Facilitation Technique - AMICOL
(Accelerated Mindset in Corporate Learning). This Learning Coaching Methodology is 100% innovated
to significantly enhance the Highly Critical Skills of the Corporate Participants within 1 day.
2| CUSTOMISED PUBLIC PROGRAMMES
Your organisation can participate in my Customised Public Programmes by nominating a group of
participants - especially for my CORE Programme on - "Achieving BREAKTHROUGH PERFORMANCE by
adopting the PRACTICE of KNOWLEDGE MANAGEMENT (POKM)"
3| CUSTOMISED IN-HOUSE PROGRAMMES
Alternatively, I can design, develop and facilitate highly Customised In-House Programmes for your
Organisation - based on SELECTED Programme Titles.
The In-House Programme can be an INDIVIDUAL COMPETENCY-based Programme or STRUCTURED
DEVELOPMENTAL Programme consisting of a series of KEY MODULES spread over a certain period of time.
Developmental Programmes are usually supported by Specific ASSESSMENT Tools and ACTION PLANS
4| BRAINSTORMING and SPECIALISED PRESENTATIONS
To Add UNIQUE Value to your Organisation, I can facilitate Key Brainstorming Sessions and deliver
Specialised Presentations or Talks in conjunction with your Company's Senior Management Meetings,
Management Retreats, Management Conferences or other Corporate Events
5| SENIOR and KEY MANAGEMENT COACHING
In line with your Organisation's TALENT DEVELOPMENT or SUCCESSION PLANNING Initiatives, I can
design, develop and facilitate highly Customised and Structured One-to-One or One-to-Group
COACHING Sessions to significantly enhance the SPECIFIC CAPABILITIES of your Head of Company,
Heads of Department, Key Talents and Training Staff
6| SPECIALISED CONSULTING
I undertake Specialised Consulting Assignments to achieve certain aspects of your Organisation's
STRATEGIC FOCUS
Over the years, I have come to realise that to be highly effective, the Consulting Assignment must 1| Be Driven by very Specific Terms of Reference, 2| Be Short, preferably - 3 to 6 Months in duration and
3| Incorporate an Implementation Action Plan and transfer the desired Knowledge/Skills to the Client
ACTION
Please do invest a few minutes of your time to visit my Factual Profile - KNOWLEDGE CAPITAL to explore the
possibilty of whether I can potentially ADD REAL VALUE to your Organisation and/or you goodself. THANKS.
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1| AREAS of SPECIALISATION
Dr. Frankie is a Multi-Talented Content Innovator and Facilitator. His areas of specialisation are
1| Practice of Knowledge Management and
2| Practice of Training Management, including - Corporate Learning Centre Enhancement.
3| In addition, he has key expertise in Head of Department /Key Talent Enhancement and
Strategic Planning
Since 1982, he has conceptualised and innovated 6 Major Training and Development Intervention
Models, namely 1| Practice of Knowledge Management Model (1996)
2| Performance Management and Strategic Interviewing Model (1990)
3| Corporate Sales and Customer Service Model (1990),
4| Head of Department (HOD) and Key Talent Enhancement Model (1989)
5| Strategic Planning Model (1988) and
6| Practice of Training Management and Corporate Learning Centre Enhancement (1986)
2| CORPORATE CLIENTS- GLOBAL ORGANISATIONS
Over the last 33 years, he has offered advisory/consulting service, facilitated customised In-House
Programmes and delivered Public Programmes/Presentations to more than 1000 corporations from
23countries.
These Countries include - Republic of Mauritius, Thailand, Indonesia, China, Republic of Korea,
Singapore, Philippines, Vietnam, Cambodia, Norway, Taiwan, India, Mongolia, Pakistan, Sri Lanka,
South Africa, Bahrain, Hong Kong, United Arab Emirates, Botswana, Nigeria, USA and Malaysia.
Below is a partial list of Global Organisations that he has worked with over the last 33 years
1. REPUBLIC OF MAURITIUS - Industrial and Vocational Training Board,Floreal Knitwear Ltd, Air Mauritius
Ltd, Mauritius Telekom, World Duty Free (Mauritius) Ltd, Rogers and Co. Ltd, Flacq United Estates
Limited, General Construction Co. Ltd, Food and Allied Industrial Ltd, National Computer Board,
Financial Services Commission, Constance Hotels Academy and Paradise Company Limited.
2. THAILAND - Coordinating Committee for Geoscience programmes in East and South East Asia (CCOP)
Technical Secretariat, Thailand, Department for Mineral Resources, and Department of Mineral Fuels.
3. INDONESIA – Medco E and P Indonesia, Research and Development Center for Oil and Gas Technology
“LEMIGAS” Indonesia, Bandung Institute of Technology, Ministry of Manpower and Transmigration ,
Lembaga Menajemen PPM, PT WijayaKarya (Persero) Tbk and PT (Persero) AngkasaPura 1
4. CHINA - Science and Technology Department, SINOPEC, E and P Research Institute, SINOPEC and
Global Business Management Consulting Co. Ltd.
5. REPUBLIC OF KOREA - Korea Ministry of Commerce, Industry and Energy (MOCIE), Korea Institute of
Geoscience and Mineral Resource (KIGAM), BT & S, and Korea Productivity Center.
6. SINGAPORE - IC Equipment Pte. Ltd., Quality Quest Solutions, Consulting One, and Hocklink Systems
and Services Pte. Ltd.
7. PHILIPPINES - Department of Energy, Energy Center.
8. VIETNAM - Vietnam Oil and Gas Group (PetroVietnam), Vietnam Productivity Centre, Small and
Medium Enterprise Development Support Centre 1-Directorate for Standards and Quality, Dreamhouse, Ho Tay Waterpark and Tam Viet Group.
9. CAMBODIA - Cambodian National Petroleum Authority.
10. NORWAY - Norwegian Petroleum Directorate
11. TAIWAN - China Productivity Center.
12. INDIA - National Productivity Council
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13. MONGOLIA - Baganuur Joint Stock Company.
14. PAKISTAN - National Productivity Organisation.
15. SRI LANKA - Sri Lanka Institute of Development Administration.
16. HONG KONG - Focused Honour International.
17. SOUTH AFRICA - Donald and Associates, HR Consulting and Nadis Company, National Energy
Regulator of South Afica and South African National Centre for Informatics, Knowledge Management
and Knowledge Economy.
18. UNITED ARAB EMIRATES - Al Ain University of Science & Technology, Ai Jaber Group Abu Dhabi and
Enterprise Services, Cybertech ME.
19. BAHRAIN- ITQAN Management Consultancy.
20. NIGERIA - Central Bank of Nigeria, Security and Exchange Commission, Mobil Producing Nig ULTD,
Chemstar Paints Industry (Nigeria) Limited, Nigerian Capital Market Institute, Security Swaps Limited
and Financial Institutions Training Centre.
21. BOTSWANA - Local Enterprise Authority.
22. USA - Grand Valley State University.
3| PAST CORPORATE CLIENTS - PUBLIC PROGRAMMES in MAURITIUS
1998 to 2002
Below is a partial list of Organisations in the Republic of Mauritius that have sent their Corporate
Professionals to participate in Dr. Frankie's TRAINING MANAGEMENT, PRACTICE of
KNOWLEDGE MANAGEMENT and STRATEGIC PLANNING Public Programmes from 1998 to 2002
in collaboration with Industrial and Vocational Training Board (IVTB), Republic of Mauritius
Phoenix Camp Minerals Ltd| Central Electricity Board | Medine S.E. | Rehm Grinaker Const. Co. Ltd | De
Chazal du Mee Training Centre | Flacq United Estates Limited | Textile Industries Ltd | Cargo Handling
Corporation Ltd | Microcoms Ltd | National Transport Corporation | Mauritius Employers Federation |
Rogers Cargo Services | Currimjee Ltd | Bonair Knitwear Ltd | Ferney Spinning Mills Ltd | Courts
(Mauritius) Ltd - Mammouth | Socota Textile Mills Ltd | Hotel Ambre | Tropic Knits Ltd | Mauriitius
Export Processing Zone | Floral Knitwear Ltd | Bhunjun and Sons | Industrial and Vocational Training
Board (IVTB) | Sugar Planter Mechanical Pool Corporation | Societe de Gerance - Mon Loisir | Domaine
Les Pailles | ICS Management | RASITC | Institute of Marketing and Management | De Chazal Du Mee
and Co. | Food and Allied Industries Ltd | General Construction Co. Ltd | Manser Saxon Contracting Ltd |
Beachcomber Training Academy | Sir Kher Jagatsingh Training Centre | La Tour Koenig Training Centre
| Hotel School of Mauritius | Municipal Council of Port Louis | The Residence Mauritius | Sweat Sun Ltd |
Municipal Council of Beau Bassin - Rose Hill | Development Works Corporation | Air Mauritius Ltd |
Mauritius Telekom | Municipal of Vacoas - Phoenix| Sir Rampersad Neerunjun Training Complex |
World Duty Free (Mauritius) Ltd | Cellplus Mobile Communications Ltd | TQM Consultants | Island
Financial Services Ltd | Rogers and Co Ltd | DT Computer Solutions (Mauritius) Co Ltd | Gestion and
Support Ltee | Appavou Hotels | Trou aux Biches Hotel | Casinos of Mauritius | Ministry of Fisheries |
Mon Loisir S.E. | New Secretarial Institute | Ministry of Training, Skills Development and Productivity |
Quality Management Consultants | CCL Management Consultants | State Bank of Mauritius Ltd |
Ministry of Health and Quality of Life | Societe Madco Formation | E.C. Oxenham and Co Ltd | CMT Ltee|
Dynamotors Ltd | Le Victoria Hotel | Tobacco Board | Ireland Blyth Ltd | Texto Ltd | Sotramon Ltd
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4| PAST CORPORATE CLIENTS - PUBLIC PROGRAMMES in MALAYSIA
1985 to 1999
Below is a partial list of Malaysian Organisations that have sent their Corporate Professionals to
participate in Dr. Frankie's TRAINING MANAGEMENT and STRATEGIC PLANNING Public
Programmes from 1985 to 1999
Lion Com S/B | The Bank of Tokyo Ltd | Kontrak Manufacturing Services S/B | Mara Holdings S/B |
Tritech S/B | Success Motivation Centre | Amalgamated Steel Mills Berhad | The Lion Group | Bank
Pembangunan Malaysia Berhad | Arab-Malaysian Finance Berhad | Asia Commercial Finance (M)
Berhad | Bank Bumiputra Malaysia Berhad | BBMB Kewangan Berhad | Chung Khiaw Bank Limited |
Kwong Yik Bank Berhad | Malaysian French Bank Berhad | Malaysian Industrial Development Finance
Berhad | MayBan Finance Berhad | MBF FInance Berhad | The HongKong and ShangHai Banking
Corporation | The Pacific Bank Berhad | Perwira Habib Bank (M) Berhad | Bank Kerjasama Rakyat
Malaysia Berhad | Syarikat Telekom Malaysia Berhad | NEC Semiconductor (M) S/B | Kewangan Usaha
Bersatu Berhad | Temerloh Rubber Estates Berhad | AVON Cosmetics (M) S/B | New Straits Times Press
Berhad | Johore Tenggara Oil Palm S/B | PROTON | SALCRA | Fraser and Neave (M) S/B | Coopers
Animal Health (M) S/B | Texas Instruments (M) S/B | Sri-Hartamas Development S/B | JKR Malaysia |
Malayan Banking Berhad | Ken-AIr Services S/B | Cagamas Berhad | Innovest Hart Engineering S/B |
Panzana Enterprise S/B | Malaysia Nippon Insurance Berhad | Initial Services Group of Companies |
Prime Minister Department | Koperasi Institut Teknologi Mara | Medi-Aid S/B | Burson - Marsteller (M)
S/B | Fung Keong Mfg (M) S/B | Employees Provident Fund Malaysia Berhad (EPF) | Yeo Hiap Seng Bhd |
Bistari Distributors | Lembaga Tabung Angkatan Tentera (LTAT) | Sarawak Electricity Supply
Corporation | DSP (M) S/B | Kimia Tanah Air (M) S/B | Microbina S/B | National Library of Malaysia | TNT
Skypak International (M) S/B | Clay Industries S/B | Dewan Bandaraya Kuala Lumpur | Beaubelle S/B |
Lembaga Kemajuan Johor Tenggara | Leisure Holidays S/B | Sapura Holdings S/B | Upha Corporation
(M) S/B | Guthrie Industries S/B | Pfizer Pte Ltd | Vitar Brothers Corporation S/B | Insulpack Industries
S/B | Remco S/B
5| PAST CORPORATE CLIENTS - PUBLIC PROGRAMMES in MALAYSIA
2000 to 2012
Below is a partial list of Malaysian Organisations that have sent their Corporate Professionals to
participate in Dr. Frankie's PRACTICE OF KNOWLEDGE MANAGEMENT (POKM) Public
Programmes from 2000 to 2012
In 1996, he PIONEERED the Practice of Knowledge Management (POKM) Model and in 2000, he
introduced the POKM Public Programmes Series.
The POKM Model places key emphasis on ultimately achieving BREAKTHROUGH PERFORMANCE
by progressively applying and internalising 8 HIGHLY FOCUSED MINDSETS and HABITS 1| K-Identification, 2| K-Acquisition, 3| K-Application, 4| K-Sharing, 5| K-Development,
6| K-Innovation, 7| K- Preservation and 8| K-Measurement.
Learning Adventure | PJ Development Holdings Berhad | MSC Technology Centre | Multimedia
Development Corporation Berhad | EON Bank Berhad | Asean Bintulu Fertilizer S/B | Shell Malaysia
Trading S/B | Erawibawa S/B | Bank Negara Malaysia | Forest Department Sarawak | HCM Engineering
S/B | Cosmos Electronics (M) S/B | Onkyo (M) S/B | Amanah General Insurance Berhad | SP Setia Berhad|
Tanco Holdings S/B | Tanco Resorts Berhad | Universiti Teknologi Malaysia | PETRONAS | Inti College
Malaysia | KPMG | Systematic College, Petaling Jaya | Sapura Advanced System S/B | Industrial Court
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of Malaysia | Monsanto (Malaysia) S/B | KTM Berhad | Kumpulan Ikram S/B | Roadcare (M) S/B |
Universiti Teknologi MARA | Vacuumschmelze (Malaysia) S/B | RSTN Consulting | Overseas Assurance
Corporation (M) Berhad | Southern College | SCC Corporation S/B | Tunku Abdul Rahman College |
UMW Corporation S/B | Hewlett Packard Consulting | Redmond Management Consultancy S/B |
Software Alliance S/B | Malaysia Airports Technologies S/B | L and G Twintech Institute of Technology |
KPMG Asia Pacific Ltd | Kumpulan Guthrie Berhad | Dasein Academy of Art | Majlis Amanah Rakyat
(MARA) | IC Equipment Pte Ltd | Kolej Latihan Telekom | Aluminium Company of Malaysia | Matsushita
Electronics Components S/B | KS Lam and Co | Raza Manufacturing Berhad | Penang Port S/B | MIMOS
Berhad | Plastic Centre Group of Companies | POSIM Berhad | Mega First Corporation Berhad | Golden
Hope Plantations Berhad | Comsembition Jaya S/B | Unico Technology Berhad | Telekom Malaysia
Berhad | Palace of the Golden Horse Hotel | The Eastern Garment Mfg. Co. S/B | Protasco Trading S/B |
Petrofiber Network (M) S/B | Universiti Tenaga Nasional | Senior Police Officer College | Polis Diraja
Malaysia | Maktab Cambridge S/B | Johnson and Johnson S/B | DSAV Proheacs (Malaysia) S/B | Ikram
Education S/B | Malaysian Employers Federation | Eversafe Extinguisher S/B | TNB Distribution S/B |
SMMC Corporation S/B | Sama Wira Mulpha Industries S/B | Amal Assurance Berhad | Edaran Digital
Systems Berhad | Malayan Adhesives and Chemicals S/B | AM Finance Berhad | SLS Bearings (M) S/B |
Systematic Business Training Centre | Academic Infotech MARA | Danzas AEI (Malaysia) S/B | Malayan
Pharmaceutical S/B | MARA College Seremban | Export - Import Bank of Malaysia Berhad | Infineon
Technologies (Malaysia) S/B | Malaysian Resources Corporation Berhad (MRCB) | Malaysian
Administrative Modernisation and Management Planning Unit (MAMPU) - PM's Department | Kobe
Copper (M) S/B | Lembaga Hasil Dalam Negeri | Tako Astatic Technology S/B | Jabatan Alam Sekitar |
Lam Soon Edible Oils (M) S/B | Maybank Berhad | Perbadanan Kemajuan Kraftangan Malaysia | Pacific
Mas Berhad | Tenaga Nasional Berhad (TNB) | Ayamas Food Corporation | Maruichi Malaysia Steel Tube
Berhad | Felda Holdings S/B| Perpustakaan Negara Malaysia (National Library Malaysia) | Khind
Industries S/B | ILSAS - Tenaga Nasional Berhad | Syarikat Makmur Enterprise Malaysian
Communications and Multimedia Commission (MCMC) | Malaysia Airports Holdings Berhad| Scientex
Packaging Film S/B | Kolej MARA Kulim | Am Bank Group Berhad | Telekom Smart School S/B | Sunway
City Berhad | Telekom Research and Development S/B | Bank Pembangunan and Infrastruktur(M)
Berhad | Institut Latihan Kakitangan MARA | Petronas Carigali S/B | Institiut Latihan Keselamatan
Social | Kontron Manufacturing Services (M) S/B | AMD Export S/B | Dell Asia Pacific Sdn | BenQ
Technologies Advancement (INKA) - UITM | Kementerian Kerja Raya | Ministry of Internal Security |
Fojohn Enterprise (Bintulu) S/B | Super Glory Industries S/B | Golden Hope Academy | Malaysia Institute
for Nuclear Technology Research (MINT) | Ministry of Education | Eastern and Oriental Berhad |
Panasonic HA Air-Conditioning (M) S/B | Great Eastern Life Assurance (Malaysia) Berhad | Integrated
Logistics S/B | KLCC Property Holdings Berhad | KLCC Urusharta S/B | KLCC Projects Berhad | KLCC
Parking Management S/B | Maktab Rendah Sains MARA | Malaysian Agricultural Research and
Development Institute (MARDI)| National ICT Security and Emergency Response Centre | Nestle Berhad
| NV Multi Corporation Berhad | Orisoft Technology Berhad | Petronas Holdings Berhad | Petronas Gas
Berhad | Petronas Fertilizer (Kedah) S/B | Petronas Management Training S/B | Institut Teknologi
Petroleum Petronas (INSTEP) | Public Service Department Malaysia | Saratim Insurance Agency
Services S/B | Sunway Construction S/B | Sunway Medical Centre Berhad | Sunway Shared Services
Centre S/B | Sunway Holdings Incorporated Berhad | Zul Rafique and Partners | RHB Capital Berhad |
Create Opportunities S/B | UMW Toyota Motor S/B | Agilent Technologies (Malaysia) S/B | Scicom S/B |
Angkatan Zaman Mansang (AZAM) Sarawak | Ladang Perbadan FIMA Berhad | Ambang Wira S/B | UCM
Industrial Corporation Berhad | Bintulu Port S/B | Giatmara S/B | Department of Irrigation and
Drainage | Epson Precision(M) S/B | Toprank Corporation S/B | Prudential Services Asia | Felda Prodata
System S/B | Saga Parts and Service S/B | Malaysian National Reinsurance Berhad | Kobe Precision
Technology S/B | Muda Holdings Berhad | Maybank Learning Centre | Kolej Bandar Utama | Kolej
Antarabangsa Genting | International College of Music | Binary College | Fuji Xerox Asia Pacific Pte Ltd
| FELCRA Berhad | Malaysia Airlines | PROTON Holdings Berhad | Perusahaan Otomobil Nasional S/B |
Tai Kwong Yokohama Berhad | Kolej Yayasan UEM | Malaysian Tax Academy | Ministry of Information|
Nilai International College | Perbadanan Perpustakaan Awam Selangor | Radicare (M) S/B |
Arab-Malaysian Assurance Berhad | KDU College S/B | Mines Beach Resort S/B | NEP Holdings (M)
Berhad | Institut Tadbiran Awam Negara (INTAN) | Universiti Sains Islam Malaysia (USIM) | Inti
Industrial Training Center | Inti International College of Penang | National Productivity Corporation
(NPC) | Hotel Equatorial Penang | Pentamaster Instrumentation S/B | Laird Technologies (M) S/B |
MTBE/Polypropylene Malaysia S/B | Syarikat AIr Johor Holdings S/B | Mist Cooling Systems S/B | Ikram
Training and Infrastructure Development Institute | Sime Sembcorp Engineering S/B | Springfield
Consultancy S/B | Brother Industries Technology (M) S/B | Overseas Courier Service (M) S/B | EPF Social
Security Training Institute | OGP Technical Services S/B | Felda Transport Services S/B | Ikram Services
S/B (IkramUtara)| F.I.T. Centre S/B | Rubber Industry Smaller Holder Development Authority (RISDA)
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6| RECENT CORPORATE CLIENTS - PUBLIC PROGRAMMES in MALAYSIA
2013
Below is a partial list of Malaysian Organisations that have sent their HODs, Key
Talents and Training Specialists to Dr. Frankie's Public Programmes in 2013
Able Consolidation Services S/B | Acre Works S/B | Agensi Inovasi Malaysia | Aik Joo Can Factory S/B |
Ajinomoto (M) Berhad | Akojaya S/B | Amundi Malaysia S/B | Atlas Linkz Consulting S/B | Auric Pacific
(M) S/B | Avery Malaysia S/B | Bangkok Bank Berhad | Bank of China (Malaysia) Berhad | Bank of Tokyo Mitsubishi UFJ (M) Berhad | BASF PETRONAS Chemicals S/B | BC Petrochemical S/B | Berjaya Hotels &
Resorts | Bridgestone Engineered Products of Asia S/B | Cagamas Berhad | Century Total Logistics S/B |
Cheetah Holdings Berhad | Chem-Specialties S/B | Concorde Hotel Kuala Lumpur | Country Heights
Holdings Berhad | Credit Guarantee Corporation Malaysia Berhad | Crescendo International College |
Cyberview S/B | Denso (M) S/B | DRB-HICOM Berhad | Emas Kiara Industries Berhad | Emasling S/B |
Etiqa Takaful Berhad | Felda Palm Industries S/B | Forward Freight Services S/B | Gadang Holdings
Berhad | Gati Petrochem E&A S/B | Germanischer Lloyd Industrial Services Asia S/B | Global Power
Services S/B | Goodnite S/B | Habib Jewelry Manufacturing S/B | Grand Millenium Kuala Lumpur |
Hardmetal Knives S/B | Harper Wira S/B | HeiTech Padu Berhad | HICOM-Teck See Manufacturing S/B |
Ho Hup Construction Company Berhad | Holista BioTech S/B | Hong Leong Yamaha Motor S/B | Hotel
Grand Continental Kuching | HSBC Amanah Malaysia Berhad | Hua Lye Construction S/B | IJM
Corporation Berhad | Integrated Management Corporation S/B | International Brass Industries S/B | IOI
Corporation Berhad | IRIS Corporation Berhad | Jebsen & Jessen Business Services (M) S/B | K&N
Kenanga Holdings Berhad | Kapar Energy Venture S/B | Kenso Corporation (M) S/B | Kenso Marketing
(M) S/B | Khazanah Nasional Berhad | Kolej IACT | Konsortium Logistik Berhad | Kotra Pharma (M) S/B |
Kumpulan Fima Berhad | LB Aluminium Berhad | Leblanc Communications (Malaysia) S/B | Maju Senja
S/B | Malaysia Airports Holdings Berhad | Malaysian Communications and Multimedia Commission
(MCMC) | Malaysian Life Reinsurance Group Berhad | Marelli Asia Pacific S/B | May-Plastics
Manufacturers S/B | MCIS Zurich Insurance Berhad | MEASAT Broadcast Network Systems S/B (Astro) |
Meditop Corporation (M) S/B | MEMC Electronic Materials S/B | Mercedes-Benz Malaysia S/B | Microlink
Solutions Berhad | MIMOS Berhad | MKH Berhad | MMC Corporation Berhad | MNRB Holdings Berhad |
MSTS Asia S/B | Mulpha Land Berhad | Multi-Trans S/B | Myangkasa Holdings S/B| Niro Ceramic (M) S/B
| NSP Trusswork S/B |Opcom Cables S/B | Otomotif College | Overseas Assurance Corporation (Malaysia)
Berhad | Parkson Retail Group | PEPS-JV (M) S/B | Perkasa Normandy Advisers S/B | PERNEC
Corporation Berhad | Petra Energy Berhad | PETRONAS Carigali S/B | Prestariang Berhad | PROPEL
Berhad | Proton Edar S/B | Qinetics Solutions Berhad | QSR Brands Holdings (M) S/B | Scan Associates
Berhad | Secret Recipe Manufacturing S/B | Selayang Solder S/B | Shaman S/B | Silverlake Sprints S/B |
SME Development Bank Malaysia Berhad | Syarikat Takaful Malaysia Berhad | Taylor's Education Group
| Taylor-Wharton Malaysia S/B | TC Management Services S/B (Tan Chong Group) | Technology Park
Malaysia Corporation S/B | Telekom Malaysia Berhad | Tenaga Cable Industries S/B | Tenaga Nasional
Berhad | The Saujana Hotel Kuala Lumpur | Traders Hotel Kuala Lumpur | UEM Group Management
Centre S/B | UMW M&E S/B | UMW Toyota Motor S/B | United Overseas Bank Malaysia | Universiti Tun
Abdul Razak | VADS Berhad | VADS Business Process S/B | Vinfaat S/B | Wellness Concept (M) S/B |
Xilouette Manufacturer S/B
2014
Kumpulan FIMA Berhad | Auto-V Corporation S/B | Merchantrade Asia S/B | Ulvac Malaysia S/B |
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SME Development Bank Malaysia Berhad | Petro Nuhr S/B | Labuan Financial Services Authority | K&N
Kenanga Holdings Berhad | Agensi Inovasi Malaysia | DreamEdge S/B | Amundi Malaysia S/B |
Prestariang System S/B | Malaysian Rating Corporation Berhad | PETRONAS Chemicals Group Berhad |
International Centre For Education in Islamic Finance (INCEIF) | Vesco-MTO International (M) S/B | Rani
Transport S/B | Johor Port Berhad | Projek Lebuhraya Usahasama Berhad (PLUS) | Celcom Timur (Sabah)
S/B | Sama-Sama Hotel, KLIA | Award Shipping Agency (M) S/B | Access Dunia S/B | UEM Sunrise Berhad |
Iris Corporation Berhad | Bank Rakyat | RHB Banking Group | KNM Process System S/B | Sungei Wang
Plaza Management Corporation | Axis Technology Resources (M) S/B | Consolidated Fertiliser
Corporation S/B | Vads Business Process S/B | Meditop Corporation (M) S/B | PRISM Security
Management S/B | JENOPTIK Robot Malaysia S/B | M-Plan S/B| Mutiara Teknologi S/B | C-Pak Cergas S/B |
CIMB Islamic Bank Berhad | UMW Corporation S/B | CETCO Energy Services (M) S/B| Healthtronics (M)
S/B| Bangkok Bank Berhad | Ajinomoto (Malaysia) Berhad | UMW Toyota Motor S/B | Kaneka (Malaysia)
S/B | Muaz Force S/B | Suria Component Manufacturing (M) S/B | Titijaya Land Berhad | MM Hotels S/B Swiss Inn KL | Bridgestone Engineered Products of Asia S/B | UKM Kesihatan S/B | Westports Malaysia S/B
| AFFIN Investment Bank Berhad | HICOM Automobile Manufacturers (M) S/B | Malaysian Life
Reinsurance Group Berhad | Matrix Power Network S/B | VAT Manufacturing Malaysia S/B | Sawell
Machine Knives S/B | AIA Public Takaful Berhad | Hardmetal Knives S/B | Dasar Jati S/B | Sulzer Pumps
Wasterwater Malaysia S/B |
2015
Gadang Holdings Berhad | Mine Logistics S/B | Qinetics Solutions S/B | Goodnite S/B | MNRB Holdings
Berhad | AmanahRaya Trustees Berhad | ExtechPro (M) S/B | Yokohama Batteries S/B | UMW Toyota
Motor S/B | Reka Setia Playground S/B | Bridgestone Engineered Products of Asia S/B | PARKSON
Corporation S/B | Labuan Financial Services Authority | Sepang Aircraft Engineering S/B | Secom
(Malaysia) S/B | Web Commerce Communications Ltd | PMCare S/B | Malaysian Life Reinsurance Group
Berhad | Swiss Inn KL | C-Pak Cergas S/B | Gemini Force S/B | LSF Technology S/B | VAT
ManufacturingMalaysia S/B | MSTS Asia S/B | Popular Book Co. (M) S/B | Secret Recipe Cakes & Cafe S/B
Opcom Cables S/B | Hektar Property Services S/B | MSD Digital Intelligence S/B | Toyota Boshoku UMW
S/B | TA Enterprise Berhad | Sun Media Corporation S/B | Century Total Logistics S/B | FERCO Seating
Systems S/B | Datumstruct (M) S/B | Sharp-Roxy Sales & Services Company (M) S/B | FFM Marketing S/B|
A&D Creative Comm S/B | Cheetah Corporation (M) S/B | Kudrat Maritime Malaysia S/B | Eagle Eye
Security S/B | DNS Security S/B | Malaysian Green Technology Corporation | Permanis Sandilands S/B |
Syarikat Perniagaan Kemajuan INT. S/B| Advanced Protection & Services (M) S/B | Puteri Park Hotel |
Magiqads S/B | DMX Packet (Malaysia) S/B | Percetakan Mun Sun S/B | K.S. Chin Minerals S/B | NorthPort
(Malaysia) Berhad | Kampachi Restaurants S/B | Disitu Holdings S/B | Locus-T Online S/B | International
College of Music | FM Global Logistics (Kul) S/B | Rhombus Food Holdings S/B | Mitra Malaysia S/B |
Bridgestone Chemical Products (M) S/B | TFP Solutions S/B | Softfac Technology S/B | Karya Senandung
S/B | LinguaPhone Distributor S/B | VIT Makanan (KL) S/B | Hotel Transit Kuala Lumpur | Corus Hotel KL|
Suria Component Manufacturing S/B | Pantech Steel Industries S/B | Okumura Metals (M) S/B| Aexis
Technologies S/B | Watertec (Malaysia) S/B | TH Heavy Engineering Berhad | ECOLEX S/B | MITSUI- SOKO
(M ) S/B | Bermaz Motor Trading S/B | Ulvac Malaysia S/B | Process-3 Services Solution S/B | Fate
Offshore S/B | Hicom Automotive Manufacturers (M) S/B | Prince Court Medical Centre S/B | Man Truck &
Bus (M) S/B | APM Plastics S/B | DJ Auto Components Manufacturing S/B | Protellus (M) S/B |
International Islamic Liquidity Management Corporation | Sulzer Pumps Wastewater Malaysia S/B |
TRICOR Talent Inc - Member of the Bank East Asia Group | Chin Hin Group Berhad | NAZA Motor Trading
S/B | Jagat Forwarding S/B | Able Dairies S/B | AIROD S/B | Sunchirin Industries (M) Berhad | BNC Group
of Companies | On Time Worldwide Logistics S/B | Integrated Logistics Solution S/B | Technology Park
Malaysia Corporation S/B | O E Manufacturing S/B | NZ Wheels S/B | Shin-Etsu Polymer (M) S/B | AE
Security System S/B | Advanced Aquatics S/B | PANASONIC Industrial Devices Malaysia S/B
8
7| CORPORATE CAREER and KEY APPOINTMENTS
Dr. Frankie started his corporate career in early 1983 as the Group Human Resource Officer with UNZA
Group of Companies - A Group that specialises in manufacturing, marketing and distribution of fast
moving consumer goods (FMCGs) and having business interests in Malaysia, Singapore and Brunei
Key Result Areas (KRAs)
- Recruit and Select Managers, Sales Executives, Sales Promoters and Administrative Support Staff
- Design, develop and implement training/development programmes and on the job coaching initiatives
for Sales Executives and Sales Promoters
- Formulate and implement Performance Management and Human Resource Planning
He returned to JASA Accountancy Centre in February 1984 as the Centre Principal. In fact in 1982, he
has started to conduct Business Programmes for the Association of Business Executives (UK), Chartered
Institute of Management Accountants (UK) and Institute of Marketing (UK) at JASA Accountancy Centre
on a Contract basis. He left JASA in January 1986
- Formulate and implement Strategic Business Plan and to ensure overall profitability of the Centre
- Develop/Implement Marketing and Sales Strategies to promote the Business Programmes
- Develop and manage Key Corporate Clients (Strategic Key Account Management)
His 1st Major consulting appointment was to assist Herbaline (Malaysia) Sdn Bhd to improve the
Company's Overall Performance (26th April 1989 to 31st March 1999)
- To increase Sales Performance by 30% upon the completion of The Operational Plan (TOP)
- To implement The Operational Plan by observing 5 Key Stages - Preliminary Study, Strategic Proposal,
Proposal Agreement, Strategic Implementation and Strategic Review
On 15th August 1989, he secured his 2nd Major Consulting Appointment - To assist ERNESCO Sdn Bhd
to significantly enhance the Company's Strategic Capabilities
- To review and strengthen the Company's Human Resource and Marketing Function
- To formulate the Company's Corporate Plan and to facilitate the implementation of the
Strategic Annual Plan
From 7th November 1995 to 28th February 1996, he was engaged by DENSO (Malaysia) Sdn Bhd to
facilitate a Human Capital Development Assignment
- To carry out Training Needs Analysis Survey, formulate Training Plan and Training Calendar for 1996
- To develop the Company's Training Administration System
From 1st July 1996 to 30th November 1996, he was engaged to assist MBF Capital Berhad to innovate
a series of Strategic Annual Planning Workshops for its subsidiaries
- To design, develop, customise and facilitate Strategic Annual Planning Workshops to focus all the Key
Companies under MBF Capital Berhad
- To carry out Quarterly Reviews to assess the effectiveness of Strategic Implementation
He was appointed as the Principal and CEO of MBF Centre of Excellence Sdn Bhd from 1st December
1996 to 28th February 1999. MBF Centre of Excellence (COE) is a Group Corporate Learning Centre that is
established by Dr. Frankie to provide total, integrated and needs-driven Organised Learning/ Development
for all the 15,000+ employees of the MBF Group of Companies. The Group has business interests in Financial
Services, Property Development, Education, Manufacturing and others.
- Set up, provide overall Strategic Direction, Plan and Strategically Manage the COE
- Develop Strategic Capabilities of COE with respect to Human Capital, Knowledge Capital & System Capital
- Design, develop & customise Corporate Learning Solutions, including Transfer of Learning and Training
Evaluation Systems to support Group Vision, Mission, Philosophy, Objectives, Goals and Strategies
- Recruit, select, coach, train and develop the Faculty of Human Capital Development Specialists and other
Staff to effectively drive COE
9
In addition to his appointment as Principal/CEO of MBF Centre of Excellence, he was appointed as the
Head of Group Human Resource on 1st March 1997.
Key Result Areas(KRAs)
A| Provide clear Strategic and Operational Direction to Focus Group Human Resource
B| Offer Strategic Human Capital Management Advices and Solutions to the Top Management of MBF Group
C| Significantly enhance the Strategic Capabilities of Group Human Resource as an Internal Human Capital
Consulting Solutions Provider
He was the Programme Director of the 9-Month Weekend Advanced Strategic Management
Programme for Entrepreneurs and Busines Owners from 1st March 1999 to 21st December 2002
Design , develop and co-facilitate the Advanced Strategic Management Programme. The 6 Key Modules of
the Programme are - Securing Competitive Advantage through Strategic Management
- Business Re-engineering for increased Profitability
- Transforming the Organisation with Strategic Leadership
- Strategic Thinking in a changing Business Environment
- Improving Performance through Competitive Marketing Strategies
- Preparing Business Project and Research Methodology for Entrepreneurs
He was also the Key Business Project Supervisor for 27 Entrepreneurs and Business Owners that
participated in the programme. In his capacity as the Key Business Project Supervisor, he successfully
coached 27 MDs/CEOs of SMEs and Mid-Sized to Large Organisations to - Formulate the Corporate Vision, Mission and Philosophy of their respective companies
- Carry out Internal Environmental Audit and External Environmental Analysis leading to the establishment
of the Strengths/Weaknesses /Opportunities/Threats of their Companies
- Develop Competitive Strategies to position their Companies and secure Competitive Advantage
- Formulate a 3-year Corporate/Strategic Plan and formulate/implement a 1-year Strategic Annual Plan
From 1st October 1999 to 31st October 2000, Dr. Frankie was engaged as Group Corporate Planning
Consultant to Taylor's Education Group
Key Result Areas (KRAs)- Assist Taylor's Education Group to prepare a 3-year Corporate Plan (2000 - 2002) for Taylor's College
Subang Jaya, Taylor's College Kuala Lumpur, Taylor's School of Hotel Management, Garden
International School and Sekolah Sri Garden
- Develop and facilitate the implementation of Strategic Annual Plans for all the 5 Education Institutions
- Carry out Quarterly Reviews of the Strategic Annual Plans and evaluate the effectiveness of Strategic
Implementation
- Propose Key Strategies and Solutions to progressively enhance the impact of the Strategic Annual Plans
On 15th October 1999, he was engaged as the Strategic Management Consultant for Tanco Resorts
Berhad. In 1998, Tanco Resorts Berhad was the Number 1 Vacation Ownership Operator in Asia Pacific
with more than 10,000 active members.
Key Result Areas (15.10.1999 to 31.12.1999)
- Design, develop the facilitate the Strategic Management Programme for all the Heads of Department
- Coach the Senior Management Team to formulate the Strategic Annual Plan for year 2000
Develop the Strategic Learning Capabilities and Highly Critical Skills of a Team of Selected Key Talents
and to design, develop, customise and facilitate 5 Major Corporate Learning Initiatives - Certificate in Training Management (20.3.2000 to 24.3.2000)
- Practical Training Management (20.4.2000 to 22.4.2000)
- Competency-based Learning programmes for all departments (10.5.2000 to 27.5.2000)
- Learning Administration System and Performance Management (19.6.2000 to 22.6.2000)
- System on Certification of Competency and Certification of Facilitators (18.7.2000 to 21.7.2000)
- Practice of Knowledge Management at Tanco Resorts Berhad (28.8.2000 to 30.8.2000)
10
- Coach Key Management Team to formulate Strategic Annual Plan for 2001 and to facilitate the Strategic
Monthly Reviews
- Assist to crystallise the Strategic Focus and Direction of the Corporate Learning Centre as the engine to
transform the Company into a Knowledge-based Organisation
- Establish the organisation structure, systems and processes of the Corporate Learning Centre
- Recruit, coach and develop a team of professional staff to strategically manage the Corporate Learning
Centre
Subsequently on 1st November 2000, Dr. Frankie was appointed as the 1st Chief Operating Officer
(COO) of Taylor's Business School. After establishing the Business School, he left on 30th June 2001
to concentrate on offering advisory/consulting service, facilitate customised In-House Programmes
and delivering Public Programmes/Presentations.
- Develop a Strategic Plan to Position, Launch, Strategically Market and Manage the Business School
- Develop strategic alliance and knowledge partnership with Foreign Partner Universities, Global
Companies operating in Malaysia and Local Conglomerates
- Provide Strong Leadership, recruit Academic and Non-Academic Staff and put in place operating
processes to drive the Business School
- Transform the Business School into a Knowledge-based and Innovation-driven Institution by adopting
The Practice of Knowledge Management
He was appointed as the Chief Knowledge Architect of Tanco Knowledge Research Centre from
1st July 2001 to 31st January 2002
- Establish and develop the Strategic Capabilities of Tanco Knowledge Research Centre and to forge
K-based collaborations with Tanco Holdings Sdn Bhd and Tanco Resorts Berhad
- To facilitate the transformation of Tanco Holidays into an emerging Knowledge-based
Organisation via the introduction of Knowledge Management Practices
- To create a K-platform to familiarise Tanco Resorts Berhad's Strategic Knowledge Group (Practising
Community) on the key aspects, benefits and challenges of the Practice of Knowledge Management
and eventually transform the team to be Innovative Knowledge Professionals
From 15th June 2002 to 31st December 2002, he was engaged as the Knowledge Management
Consultant to facilitate Protasco Group to be an Admired Knowledge Enterprise to secure Competitive
Advantage and achieve Sustainable Business Performance in the K-based Economy
- Coach, train, develop and facilitate the KM team/Certified KM Facilitators to systematically prepare
for the implementation of KM Practices in the Protasco Group
- Map out overall direction and identify the specific levels/groups to spearhead the POKM journey
- Facilitate the development of K-Policy, K-Tools and Key Measurement Indicators to support the
POKM journey
- Formulate Key initiatives to develop a Strong Knowledge Enabling Culture, including the introduction
of a Knowledge Management Newsletter
For the period 1st June 2003 - 31st March 2004, he was engaged as the Knowledge Management
Consultant to assist HCM Engineering Sdn Bhd and Roadcare Sdn Bhd to implement and sustain
the Practice of Knowledge Management (POKM)
Key Result Areas
- Map out overall direction and identify key initiatives to deploy and sustain the POKM journey
- Facilitate the construction of Key Learning Histories, Lessons Learned, Frequently Occuring Issues
Directory, Best Practices and other POKM Tools
- Provide professional advisory input for the preparation of the Knowledge Management newsletter
- Assist to formulate the POKM Survey Questionnaires to assess the impact of KM Practices
11
8| SPECIALISED GLOBAL ENGAGEMENTS
Dr. Frankie has undertaken numerous Global Engagements. A partial list is highlighted below Designed, developed and facilitated a series of Customised Professional Marketing and
Selling Skills Programme for Leisure Holidays Sdn Bhd in Singapore (September 1989)
Undertaken Human Capital Development projects to establish Corporate Learning Centres in
Philippines, Indonesia and Taiwan in collaboration with MBF Centre of Excellence(1.2.1996 to 28.2.1999)
- Deployed the Structured Human Capital Development Enhancement Plan to address specific needs of
all employees in Philippines, Indonesia and Taiwan
- Assisted the companies in Philippines, Indonesia and Taiwan to crystallise their Corporate Vision,
Mission and Philosophy
- Facilitated the implementation of Strategic Annual Plans for all the divisions and departments
Developed strategic collaboration with Industrial and Vocational Training Board (IVTB), Republic
of Mauritius (May 1998 to March 2002). IVTB is a Semi-Government Organisation that operates
under the supervision of the Ministry of Training, Skills Development and Productivity. Assisted
IVTB to design, develop, customise and facilitate the following programmes:
- Corporate Planning and Strategic Management
- Certificate in Training Management
- Certificate in Training Management Certification Programme
- Certificate in Training Technology
- Certificate in Training Needs Analysis
- Certificate in Knowledge Management
Developed strategic collaboration with Floreal Knitwear Limited, Republic of Mauritius (November
1998 to December 1999). Floreal is the Largest Knitwear Manufacturer in Mauritius and the Second
Biggest woolmark knitwear manufacturer in the world after Benneton.
- Crystallised the Corporate Learning Centre Operating Model (19.11.1988 - 8.3.1999)
- Designed, developed and implemented the Key Result Area-driven Training Needs Analysis Survey
leading to the formulation of the company's 1st Human Resource Development Directory
(19.11.1988 to 8.3.1999)
- Developed a Structured Training Administration System (5.3.1999 - 6.3.1999)
- Designed, developed, coached and certified a Team of In House Trainers to implement 4 General
Management (Soft Skills) Programmes consisting of 42 Modules (8.4.1999 to 1.12.1999)
Designed, developed, customised and facilitated the Corporate Planning and Strategic Management
Programme for Flacq United Estates Limited, Republic of Mauritius (2.12.1999 to 3.12.1999)
Organised a Forum on "Business/Investment Opportunities in Mauritius in collaboration with Rogbeer
Associates, Mauritius and Economic Management Service Limited, Mauritius (4.5.2000 to 5.5.2000)
Designed, developed, customised and facilitated the Programme on - "Strategic Management in the
Knowledge-based Economy" for Aquarelle Limited, Republic of Mauritius (20.5.2000 to 22.5.2000)
Organised a Business Visit for a Delegation of 14 Business Owners and Entrepreneurs - in collaboration
with Mauritius Export Development and Investment Authority, Republic of Mauritius
(27.9.2000 to 3.10.2000)
Developed strategic collaboration on - "Business Education in the Knowledge-based Economy and the
Practice of Knowledge Management" with Jinan University, South China University of Technology,
Private Hualian University and Shanghai University , China (27.2.2001 to 16.3.2001)
Delivered a Series of 8 Public Talks on - "Business Education in the context of the Emerging
Knowledge-based Economy and the Practice of Knowledge Managment" in Nanning, Yulin City,
Shanghai, Qingdao, Weifang and Jinan, China (27.2.2001 to 16.3.2001)
Undertaken International Marketing/Sales Assignment, Recruitment Campaigns and Collaboration
Initiative in Taiwan (28.3.2001 to 31.3.2001)
12
Undertaken International Marketing/Sales Assignment, Recruitment Campaigns and Collaboration
Initiative in Karachi and Lahore, Pakistan (15.4.2001 to 22.4.2001)
Delivered a Public Talk on - "The Emergence of the Practice of Knowledge Management in the
Knowledge-based Economy organised by the University of Mauritius and Industrial and
Vocational Training Board, Republic of Mauritius (4.5.2001)
Invited to deliver a Public Talk on - "Knowledge Management in the New Economy" organised by
Shenzhen Daily Press, Shenzhen, China (30.5.2001)
Provided Integrated Consulting, Training and Coaching Service to assist Floreal Knitwear Limited,
Republic of Mauritius to implement the Practice of Knowledge Management by adopting a highly
participative approach (July 2001 - March 2002)
- Stage 1| 18.7.2001-20.7.2001, Stage 2| 9.9.2001, Stage 3|19.11.2001 to 21.11.2001
Stage 4| 24.2.2002 and 27.2.2002 to 1.3.2002
Designed, developed, customised and facilitated the programme on - "Transforming a Company into
an emerging Knowledge-based Organisation" for the Top Management of CIEL Textile Group,
Republic of Mauritius (5.9.2001)
Designed, developed, customised and facilitated the programme on - "Achieving Sustainable Performance
by leveraging on Knowledge for Rogers and Co. Ltd., Republic of Mauritius (22.11.2001)
Invited to deliver a Presentation on - "Knowledge Management and the Knowledge-based Economy"
organised by Ministry of Training, Skills Development and Productivity in association with Industrial
and Vocational Training Board, Republic of Mauritius (23.11.2001)
Designed, developed, customised and facilitated the programme on - "The Practice of Knowledge
Management in Petroleum Resource Management" for Petroleum Policy and Management (PPM)
Project, CCOP Technical Secretariat, Bangkok, Thailand (8.6.2005)
Designed, developed, customised and facilitated the programme on "Securing Competitive Advantage
through the Practice of Knowledge Management organised by CCOP, Technical Secretariat, Bangkok
Thailand (7.5.2007 to 10.5.2007)
- Customised for International Participants from Norway, Republic of China, Republic of Korea, Philippines,
Indonesia, Vietnam, Cambodia and Thailand
Designed, developed and facilitated the Customised Certificate in Knowledge Management Programme in
support of the CCOP-Norway Bridging/Enhancing Public Petroleum Management (EPPM) Programme
organised by Coordinating Committee for Geoscience programmes in East and South East Asia (CCOP)
Technical Secretariat, Bangkok, Thailand (28.1.2008 to 31.1.2008)
- Customised for International Participants from Thailand, Cambodia, China, Indonesia, Korea, Philippines
and Vietnam
- Designed to facilitate CCOP - Technical Secretariat to be a Geoscience Knowledge Organisation and
- To enable Member Countries of CCOP to effectively preserve and manage the Knowledge learned from
their participation in various CCOP Capacity-building activities and harness this Knowledge to contribute
for the sustainable development of the upstream petroleum sector.
Invited to deliver a Series of Public Talks on - "Securing Competitive Advantage through the Practice of
Knowledge Management in Hong Kong" organised by Focus Honour International, Hong Kong
(April 2008)
13
9| SPECIALISED LOCAL ENGAGEMENTS
A partial list of Dr. Frankie's local engagements includes the following Invited to deliver a presentation on - "Corporate Planning for Marketing Management" organised by
the Institute of Marketing Malaysia (8.9.1989)
Invited to deliver a presentation on - "Securing Competitive Advantage through Market-driven
Strategies - Towards Service Excellence" organised by Internal Computing Services, IBM World Trade
Corporation (9.6.1990)
Facilitated a workshop for Training and Personnel Managers on - "Securing and Increasing Competitive
Advantage for Corporate Training Services in the Bank" organised by Institut Bank-Bank Malaysia
(24.8.1990-25.8.1990)
Invited to deliver a talk on - "Creative Selling Skills and Personal Goal Setting" in conjunction with
the Arastu Sales Conference organised by Arastu Sdn Bhd (23.2.1991))
Invited to deliver a paper on - "Securing Competitive Advantage by capitalising on the Strengths of
the Branches" in conjunction with the UOB Group Managers' Conference organised by United Overseas
Bank (M) Berhad (18.9.1992)
Facilitated the Strategic Planning Workshop in conjunction with the Hong Leong Assurance Agency
Managers' Conference organised by Hong Leong Assurance Berhad (9.4.1997 to 11.4.1997)
Invited to deliver a luncheon talk on - "Securing Competitive Advantage through Strategic
Planning" organised by Sabah Women Entrepreneurs and Professional Association (4.9.1999)
Invited to be the Session Moderator on - "How to market and sell your Franchise" in conjunction
with the Franchise Asia 1999 Conference organised by Ministry of Entrepreneur Development and
Malaysian Franchise Association (15.10.1999 to 16.10.1999)
Invited to deliver a Public Talk on - "Knowledge Economy and Knowledge Management" organised
by Sabah United Chinese Chamber of Commerce (22.9.2001)
Chief Knowledge Innovator for the Practice of Knowledge Management Forum Series
Forum 1 - The Future of Knowledge Management - A Malaysian Perspective (30.3.2002)
Forum 2 - SecuringCompetitive Advantage through Knowledge Management (3.8.2002)
Forum 3 - Malaysia's K-Economy Master Plan and Knowledge Management (21.12.2002)
Forum 4 - Emergence of Asian Most Admired Knowledge Enterprises (20.12.2003)
Forum 5 - The rise of Malaysian Emerging Knowledge Organisations (5.12.2004)
Chief Knowledge Innovator for the Enterprise Knowledge Exchange Programme
(1.4.2002 to 5.4.2002)
Corporate Dialogue Partners include, - Floreal Knitwear Limited , Republic of Mauritius, Tanco
Holdings, Unico Technology, Universiti Teknologi MARA, KPMG Asia Pacific, Asean Bintulu Fertilizer,
Telekom Training College, Shell Malaysia Trading and Hewlett Packard Consulting
Invited to deliver a Talk on - "Seizing the Future" in conjunction with the 5th Asia Life Agency Awards
Presentation Conference organised by Asia Life (M) Berhad (26.9.2002 to 27.9.2002)
14
Chief Knowledge Innovator for the Knowledge Exchange Initiative on "Creating The Benchmark K-driven Education Institution" (31.3.2003)
- Organisation Dialogue Partners are Universiti Teknologi MARA and IKRAM College of Technology
Chief Knowledge Innovator for the Knowledge Exchange Initiative on"Creating the Benchmark K-driven Education Institution" (28.4.2003 to 29.4.2003)
- Organisation Dialogue Partners are Kolej MARA, Kulim and IKRAM College of Technology
Chief Knowledge Innovator for the Knowledge Exchange Initiative on "Practice of Knowledge Management in Global Companies, Local Organisations and Learning
Institutions (21.12.2003)
- Corproate Dialogue Partners are Agilent Technologies, Protasco Berhad, SpeedToyz Berhad and
Kolej MARA Kulim
Chief Knowledge Moderator to facilitate the Official Launching of the Knowledge Management Journey
at Cosmos Electronics (M) Sdn Bhd (19.4.2004)
Chief Knowledge Facilitator to Market and Promote the Practice of Knowledge Management Corporate
Learning Solutions in conjunction with the 5th International Strategic Partnership and Business
Networking Trade Fair - Globalisation and SME Development (12.8.2004 to 14.8.2004)
Chief Knowledge Facilitator to Market and Promote the Practice of Knowledge Management Corporate
Learning Solutions in conjunction with the 4th National HRD Conference (21.9.2004 to 22.9.2004)
Chief Content Innovator to Market and Promote Innovative Brands Building at the Branding Solutions
Centre in conjunction with the International Brands Consumer Fair (26.11.2004 to 28.11.2004)
Delivered Welcome Address on - "Migrating from Learning/Development to the Practice of
Knowledge Management in Malaysia's K-based Economy in conjunction with Innovative Learning
and Development Award 2004 Grand Presentation (14.4.2005)
Delivered Welcome Address on "Securing Competitive Advantage by adopting Innovative Human
Capital Development Strategies in Malaysia's K-based Economy" in conjunction with the Innovative
Human Capital Development Award 2004 Grand Presentation (12.5.2005)
Delivered Welcome Address on "Holistic Human Capital Development and the Practice of Knowledge
Management in the context of 9th Malaysian Plan" in conjunction with the Malaysian Emerging
Knowledge Organisation Award 2005 Grand Presentation (18.9.2006)
Invited to present a paper on - "Implementing the Practice of Knowledge Management
Roadmap/Journey" to International Participants from Republic of China, India, Indonesia, Republic of Korea,
Mongolia, Pakistan, Singapore, Sri Lanka and Vietnam in conjunction with the Knowledge Management
Consultancy Workshop organised by National Productivity Corporation (3.9.2007 to 6.9.2007)
Chief Knowledge Facilitator to Market and Promote Structured Corporate Learning Solutions in
conjunction with the National HRD Conference (3.9.2013 to 4.9.2013)
15
10| MAJOR PROFESSIONAL EVENTS
Since 2003, he has conceptualized and organized more than 10 Major National - level Professional Events.
A partial list of these events include, 1| Joint Chairman
Business of the Year Award 2004 on 18th March 2005
Guest of Honour
Y.B. Dato’ Dr. Chua Soi Lek, Minister of Health
2| Organising Chairman
Innovative Learning and Development Award 2004 on 14th April 2005
Guest of Honour
Y.B. Dato’ Lim Siang Chai, Deputy Minister of Information
Innovative Human Capital Development Award 2004 on 12th May 2005
Guest of Honour
Y.B. Dato’ Kong Cho Ha, Deputy Minister of Science, Technology and Innovation
1st National Practice of Knowledge Management Conference on 19th December 2005
Malaysia Emerging Knowledge Organisation Award 2005 on 18th September 2006
Guest of Honour
Y.B. Dato’ Ong Tee Keat, Deputy Minister of Higher Education
2nd National Practice of Knowledge Management Conference on 5th December 2006
3rd Global Practice of Knowledge Management Conference on 4th and 5th December 2007
4th Global Practice of Knowledge Management Conference on 6th May 2008
1st Global Practice of Knowledge Management Fair on 7th May 2008
Global Emerging Knowledge Organisation Award 2008 on 8th May 2008
Guest of Honour
- Professor Dato' Muhamad Muda, Deputy Vice Chancellor (Academic and International) Universiti Sains Islam Malaysia
- Mr Roland Dubious, Director, Industrial Vocational Training Board, Republic of Mauritius)
- Bapak Ir. Tjahjono Soerjodibroto, Executive Director, PPM Manajeman, Indonesia
Global Emerging Knowledge Organisation Award 2009 on 11th August 2009
Guest of Honour
Y.B. Dato’ Saifudin Abdullah, Deputy Minister of Higher Education
Visionary Knowledge Leadership (GEKO) Award 2009 on 21st October 2009
Guest of Honour
Y.B. Dato’ Mukhriz Mahathir, Deputy Minister of International Trade and Industry
Global Emerging Innovative Entrepreneur Award 2009 on 4th November 2009
Guest of Honour
Y.B. Tuan Haji FadilahYusof, Deputy Minister of Science, Technology and Innovation
16
11| INTERVIEWS
His view on the Practice of Knowledge Management, Business Education in Malaysia's
Knowledge-based Economy and the Global Knowledge-based Economy have been reported by The New
Straits Times, The Star, Malay Mail, The Sun, Nanyang Siang Pau, Sin Chew Jit Poh, China Press, Education
Quarterly, Taylorian, IMAGE, IVTB News-Republic of Mauritius, Mauritius College of the Air and other
Journals, Magazines and newsletters
12| PAST CONSULTING and IN-HOUSE ASSIGNMENTS (Before 2000)
OSA (M) Sdn Bhd
- Facing the Challenges of 1988 - The Dynamics of Teamwork (20.12.1987)
Permata Chartered Merchant Bank Berhad - Executive Development Programme, Supervisory
Development Programme and Administrative Skills Development Programme(11.4.1988 to 5.5.1988)
Prudential Assurance Sdn Bhd
- Corporate Team Building Workshop (14.6.1989)
Ban Hin Lee Bank Berhad
- Corporate Planning and Strategic Management Programme (25.8.1989 - 26.8.1989)
Herbaline (Malaysia) Sdn Bhd
- Professional Development Programme for Unit and Business Managers (25.9.1989)
Ban Hin Lee Bank Berhad - Developing Positive Corporate Culture (2.12.1989 to 3.12.1989)
Employees Provident Fund (EPF) - Corporate Planning Workshop
Group 1 (13.12.1989 to 14.12.1989) and Group 2 (20.12.1989 to 21.12.1989)
Regent of Kuala Lumpur - Train the Trainers Workshop
- Developing Effective Presentation Skills (12.1.1990)
Regent of Kuala Lumpur - Managerial Development Programme:
Module 1(February 1990), Module 2(2.7.1990)
Module 3(6.8.1990), Module 4 (3.9.1990)
Module 5(8.10.1990) and Module 6 (5.11.1990)
Regent of Kuala Lumpur - Supervisory Development Programme:
Module 1(16.2.1990), Module 2(9.7.1990 and 23.7.1990)
Module 3(13.8.1990 and 20.8.1990), Module 4 (10.9.1990 and 17.9.1990)
Module 5(15.10.1990 and 22.10.1990) and Module 6 (12.11.1990 to 19.11.1990)
Park Royal Hotel
- Creating Distinctive Competence and Securing Competitive Advantage (24.2.1990)
Vitar Bros. Corporation Sdn Bhd
- Management Development Programme(2.3.1990 to 3.3.1990)
Ban Hin Lee Bank
- Corporate Planning and Corporate Culture Programme (26.5.1990 to 27.5.1990)
Kimia Tanah Air (M) Sdn Bhd
- Effective Management of People - Towards Corporate Excellence (15.6.1990)
Kimia Tanah Air (M) Sdn Bhd - Developing a Service Oriented Organisation
- Achieving Corporate Excellence through Customer Service (7.7.1990)
- Strategic Partnership Selling Skills (21.7.1990 to 22.7.1990)
Daya Urus Sdn Bhd - Securing Competitive Advantage through Strategic Management and Corporate
Planning (28.7.1990 to 29.7.1990)
17
Ken Air Travels Sdn Bhd - Professional Management Development Programme
- Towards Managerial and Service Excellence (11.8.1990 to 12.8.1990)
Gas Pantai Timur Sdn Bhd
- Practical Managerial Skills (18.8.1990)
Leisure Holidays Sdn Bhd
- Corporate Culture Workshop (8.9.1990)
Pan Global Sistemaju Sdn Bhd
- Professional Management Development Programme (13.10.1990 to 20.10.1990)
Pan Global Sistemaju Sdn Bhd - Practical Customer Service Skills Programme
- Achieving Corporate Excellence through Service Uniqueness and Differentiation (28.10.1990)
Pan Global Insurance Sdn Bhd
- Securing Competitive Advantage through Strategic Training (16.11.1990)
Upha Pharmaceutical Sdn Bhd- Professional Supervisory Development Programme
(5.1.1991 to 6.1.1991)
EAC Malaysia Sdn Bhd
- Practical Train the Trainers Workshop (13.3.1991 to 15.3.1991)
Seremban Fibre Containers Sdn Bhd - Practical Customer Service Skills Workshop
- Achieving Service Uniqueness (31.3.1991 and 7.4.1991)
Yamaha Music (M) Sdn Bhd
- Professional Supervisory Development Programme (2.4.1991 to 3.4.1991)
BHLB Pacific Trust Management Berhad and Inter-Pacific Communication Sdn Bhd
- Securing Competitive Advantage through Customer-based Strategies (8.4.1991)
PDX Computers Sdn Bhd
- Professional Selling and Customer Service Skills Workshop (12.4.1991 to 13.4.1991)
Motorola Semiconductor Sdn Bhd
- Communication Skills (Verbal and Written) Workshop (30.5.1991 to 31.5.1991)
BHL Bank
- Developing Successful Negotiation Skills Workshop (3.6.1991 to 4.6.1991)
- Improving Work Attitudes and Self Motivation (13.7.1991 to 14.7.1991)
Vitar Bros. Corporation Sdn Bhd- Practical and Effective Time Management Workshop
- Increasing Productivity through Superior Time Management Skills (20.7.1991)
- Practical Managerial Skills Programme (1.8.1991 to 2.8.1991)
Wattie Food Services Sdn Bhd
- Securing Competitive Advantage through Strategic Training (28.8.1991)
Chung Khiaw Bank - Securing Competitive Advantage through Strategic Planning : Group 1(6.10.1991 ,
19.10.1991 to 20.10.1991), Group 2 (25.11.1991 to 26.11.1991) and Group 3 (13.12.1991 to 14.12.1991)
BHL Bank
- Professional Supervisory Skills Workshop (12.10.1991 to 13.10.1991)
Pan Global Insurance Sdn Bhd - Customer Service Skills Workshop (18.10.1991)
Kit Loong Tyre Sdn Bhd - Developing Effective Skills for Excellent Office Support Staff (26.10.1991)
BHL Bank - How to achieve Greater Organisational Effectiveness (21.10.1991 to 22.10.1991)
BHL Bank - Professional Managerial Skills Workshop :
18
EAC Malaysia Sdn Bhd
- Communication and Interpersonal Relations (10.12.1991)
Kit Loong Tyre Sdn Bhd
- Creative Selling Skills (14.2.1992 to 15.2.1992)
United Overseas Bank (M) Sdn Bhd
- Practical Selling Skills (13.5.1992 to 14.5.1992)
MTC Marketing Sdn Bhd
- Practical Supervisory Skills Development Programme (2.6.1992 to 5.6.1992)
Association of Development Finance Institutions of Malaysia
- Practical Managerial Skills Workshop (11.8.1992 to 12.8.1992)
Bank Kerjasama Rakyat Malaysia Berhad
- Train the Trainers Workshop (29.9.1992 to 30.9.1992)
Lion Group (Steel Division) - Core Curriculum Management Training Programme
Artwright Marketing Sdn Bhd
- Creative Selling Skills (28.11.1992 to 29.11.1992)
Lion Group (Steel Division) - Developing Counselling and Coaching Skills : Group 1(8.1.1993 to 9.1.1993),
Group 2(8.2.1993 to 9.2.1993) and Group 3 (3.3.1993 to 4.3.1993)
Bank Industri Malaysia Berhad
- Practical Managerial Skills (11.1.1993 to 12.1.1993)
- Effective Supervision Programme (12.2.1993 to 14.2.1993)
- Effective Supervision Programme (27.5.1993 to 28.5.1993)
CELCOM
- Decision Making Skills Workshop(20.7.1993 and 21.7.1993)
CELCOM
- Supervisory Skills Workshop (23.7.1993 to 24.7.1993)
Batik Malasia Berhad
- Strategic Annual Planning Workshop (4.1.1994 and 13.1.1994)
- Effective Presentation Skills Workshop (23.2.1994 to 25.2.1994)
Kulit Kraft Sdn Bhd
- Effective Supervisory Skills Workshop (1.3.1994 to 2.3.1994)
Mara KKBB Sdn Bhd
BHL Bank Berhad
- Train the Trainer Workshop (11.4.1994 to 13.4.1994)
19
Syarikat Kenderaan Melayu Kelantan Sdn Bhd
Mara Holdings (M) Sdn Bhd
- Practical Training Techniques Workshop (24.4.1994 to 26.4.1994)
CS Metal Industries (M) Sdn Bhd
- Corporate Planning and Strategic Management (1.5.1994 to 2.5.1994)
Puspamara Sdn Bhd
- Office Administration Skills Workshop (7.5.1994 to 8.5.1994)
Seremban Fibre Containers Berhad
- Professional Selling Skills Workshop (14.5.1994 to 15.5.1994)
Usmeta Bas Sdn Bhd
- Managerial Coaching Skills Workshop (21.6.1994 to 22.6.1994)
- Practical Management Skills Workshop (25.6.1994 to 27.6.1994)
- Practical Administrative Skills Workshop (28.6.1994 to 29.6.1994)
Bayview Beach Resort
- Train the Trainers Workshop (11.7.1994)
Usra Group of Companies
Badan Bas Sdn Bhd
- Strategic Annual Planning Workshop (25.7.1994 to 26.7.1994)
Makro Sdn Bhd
- Training Needs Analysis and Evaluation Workshop (29.8.1994 and 30.8.1994)
Makro Sdn Bhd
China Semiconductor Corporation (M) Sdn Bhd
- Effective Office Skills Workshop (9.9.1994 to 10.9.1994)
Motorola Semiconductor Sdn Bhd
- Practical Counselling and Coaching Skills Workshop (3.10.1994 to 4.10.1994)
CS Metal Industries (M) Sdn Bhd
- Train the Trainers Workshop (7.10.1994 and 14.10.1994)
San Teh Industries Sdn Bhd
Acidchem International Sdn Bhd
- Practical Train the Trainers Workshop (29.10.1994 to 30.10.1994)
20
Sugarbun Services Corporation Sdn Bhd
Sony Television Industries Sdn Bhd
Crest Ultrasonics (M) Sdn Bhd
- Effective Teamwork for Executive Staff (26.11.1994 to 27.11.1994)
Glaxo (M) Sdn Bhd
- Developing In-House Newsletter Workshop (5.12.1994 to 6.12.1994)
- Supervisory Skills and the Challenge for New Executives (15.1.1995)
Riverside Majestic Hotel
Federal Auto Cars Sdn Bhd
- The Effective Presention Skills Programme (8.2.1995 to 9.2.1995)
Royal Customs Academy Malaysia
- Workshop on Training Management (22.2.1995 to 24.2.1995)
- Effective Office Skills Workshop (27.2.1995 and 28.2.1995)
Perbadanan Kilang FELDA
- Corporate Planning Process Workshop (31.3.1995 to 1.4.1995)
Matsushita Refrigeration Industries (M) Sdn Bhd
- Workshop on Effective Trainer Skills (6.4.1995 to 7.4.1995)
Toyota Assembly Services Sdn Bhd
- Training Presentation Workshop (8.4.1995)
Malaysia Airports Berhad
- Customer Service and Telephone Techniques (12.4.1995 to 13.4.1995)
- Effective Office Skills Workshop (2.5.1995 and 3.5.1995)
Titan Group
- Office Administration Skills Workshop (6.5.1995 to 7.5.1995)
Lembaga Kemajuan Bintulu
- Train the trainers Workshop (4.6.1995 to 7.6.1995)
Sarawak Electricity Supply Corporation
Tenaga Nasional Berhad
- Developing Effective Supervisory Skills Workshop (10.7.1995 to 11.7.1995)
21
BHL Bank
- Train the Trainers Workshop (16.8.1995 and 18.8.1995)
Dynasty Hotel
Industrial Automation (M) Sdn Bhd
Samsung Electron Devices (M) Sdn Bhd - Train the Trainer and Effective Training System Workshop
(7.11.1995, 21.11.1995, 28.11.1995, 5.12.1995 and 12.12.1995)
- Workshop on Effective Training Process (8.4.1996 to 11.4.1996)
Chung Khiaw Bank (Malaysia) Berhad
- Professional Credit Management and Collection Strategies (13.4.1996 and 14.4.1996)
- Effective Training Presentation Skills Workshop (20.4.1996)
Sistemaju I.T. Sdn Bhd
- Superior Customer Service Programme (21.4.1996)
Fudex Rubber Products (M) Sdn Bhd
TEAC Electronics (M) Sdn Bhd
- Effective Training Process Workshop (2.5.1996 to 4.5.1996)
Sarawak Electricity Supply Corporation
- Effective Administrative Skills Workshop (27.6.1996 and 28.6.1996)
Titan PP Polymers (M) Sdn Bhd, Titan Petrochemicals (M) Sdn Bhd and Titan Polyethylene (M) Sdn Bhd
Saratim Insurance Agency Services Sdn Bhd
- Profesional Self Development Workshop (28.7.1996)
FELDA Palm Industries Sdn Bhd - Corporate Planning Process Programme
1st Group (29.7.1996 to1.8.1996) and 2nd Group (27.8.1996 to 29.8.1996)
MBF Capital Berhad - Corporate Planning and Strategic Management Programme
MBF Card Services Sdn Bhd
MBF Leasing Sdn Bhd
MBF Factors Sdn Bhd
MBF Academy Sdn Bhd
MBF Finance Sdn Bhd - Strategic Annual Planning Workshop
MBF Unit Trusts Management Berhad
22
MBF Insurance Sdn Bhd
Kuching Port Authority - Effective Training Presentation Skills
MBF Northern Securities Sdn Bhd
Ming Court Beach Hotel
- Team Centered Leadership Workshop (17.3.1997 to 18.3.1997)
Berjaya Prudential Assurance Berhad
- Managing for Maximum Results (1.4.1997 to 3.4.1997)
FELDA Palm Industries Sdn Bhd
- Corporate Planning Process Programme (12.8.1997 and 14.8.1997)
FELDA Palm Industries Sdn Bhd
- Customer Service Excellence Workshop (3.10.1998 to 4.10.1998)
23
13| RECENT CONSULTING and IN-HOUSE ASSIGNMENTS (After 2000)
Taylor's College - Critical Skills of K-Professional in the Knowledge Economy : Professional development
day for academics (25.9.2000)
Taylor's School of Hotel Management - Impact of K-Economy on the hospitality and tourism industry
(13.4.2001)
TBS Knowledge Centre - Impact of the emerging K-Economy on Knowledge Management : organised for
60 academics from the Independent Chinese Schools, Malaysia (25.5.2001)
Taylor's Business School - Transforming Taylor's Business School into the 1st Creative K-Business School in
Malaysia (1.6.2001)
TBS Knowledge Centre - Dynamics of Personal Capital Creation for the K-Professional (25.6.2001)
Datascan (Malaysia) Berhad - Securing competitive advantage through Strategic Knowledge Management
(05.10.20001 to 06.10.2001)
Tanco Knowledge Research Centre - The Innovative Leader in a K-organisation (19.10.2001)
Asean Bintulu Fertilizer Sdn Bhd - Operating Unit of Petronas
-
Knowledge Management for Senior Managers - 1& 2 (6.12.2001 & 30.1.2&2002)
Knowledge Management Journey Assessment (7.12.2001)
Certified Knowledge Management Facilitator (31.1.2002, 1.2.2002, 7.2.2002)
Knowledge Management - Phase 1, Review 1 (31.1.2002)
Knowledge Management - Phase 1, Review 2 (20.3.2002 to 21.3.2002)
Certificate in Knowledge Management (17.6.2002 to 21.6.2002)
Knowledge Management : The Way Forward - KM Launching (18.9.2002)
Asia Life (M) Berhad
- Strategic Planning Workshop - Securing Competitive advantage through Strategic Knowledge Management
(20.12.2001 and 5.1.2002)
- Regional Business Planning Workshop - Securing Competitive Advantage and achieving Sustainable Business Performance
in the K-Economy (8.1.2002 to 10.1.2002)
- Regional Business Planning Quarterly Review (30.4.2002)
Inti College, Nilai - Knowledge Management : Developing a culture of innovation (12.1.2002)
Systematic Business Training Centre (PJ) Sdn Bhd
- Knowledge Management Familiarisation Programme (19.1.2002)
Tanco Resorts Berhad - Knowledge Management for Resorts Strategists (21.1.2002)
Monsanto (Malaysia) Sdn Bhd
- Knowledge Management (4.2.2002 to 5.2.2002)
- Case Analysis and Formulating the Departmental KM Plan (1.4.2003 - 2.4.2003)
- Customised Certificate in Knowledge Management (21.7.2004 - 23.7.2004)
Systematic College, Johor Bahru
- Knowledge Management (12.4.2002 to 13.4.2002)
- Strategic Knowledge Management ( 29.7.2002 to 30.7.2002)
- The Future of Knowledge Management - A Malaysian Perspective: First Systematic College Johor Bharu & JT Frank Knowledge
Management Forum (24.8.2002)
Bank Negara Malaysia - Customised Certificate in Knowledge Management for Knowledge Management
Officers (6.5.2002 to 9.5.2002)
Unico Technology Berhad
- Strategic Knowledge Management (7.6.2002 to 8.6.2002)
- Strategic Knowledge Management (28.6.2002 to 29.6.2002) - Certified K-Facilitator (7.10.2002 to 8.10.2002)
24
Protasco Group of Companies - Kumpulan IKRAM, HCM Engineering, Roadcare, Protasco Trading,
IKRAM College of Technology & IKRAM Training and Infrastructure Development Institute
- Strategic Knowledge Management (24.6.2002 to 25.6.2002; 23.7.2002 and 26-27.8.2002)
- Certified K-Facilitator (26.6.2002; 2.7.2002 to 3.7.2002 and 2.5.2003 to 3.5.2003)
- Facilitated the official KM journey launch for 4 selected companies within the Protasco Group (31.10.2002)
- A Practical Approach to Make Knowledge Management Work (19.11.2002 to 21.11.2002; 23.11.2002)
- Knowledge Management as a Strategy to Achieve 2003 Business Goals (5.3.2003); 17.3.2003 and 22.4.2003)
- Innovative K-Professional (6.3.2003 to 7.3.2003)
- Innovative K-Professional for Executives (24.3.2003 to 25.3.2003; 23.4.2003 to 24.4.2003; 25.4.2003 to 26.4.2003 & 12.5.2003 to 13.5.2003)
- Innovative K-Professional for Managers (27.3.2003 and 3.4.2003)
- A Review of the KM Journey at Prostasco Group (Phase 3 Part 1) (21.4.2003)
- 1st KM Review - Phase 3 Part 2 (27.5.2003 to 28.5.2003)
- 2nd KM Review - Phase 3 Part 2 (19.6.2003; 26.6.2003 & 30.6.2003)
- Developing Innovative K-Professional (29.8.2005 to 30.8.2015)
BENQ (Acer) Technologies Sdn Bhd - The Practice of Knowledge Management (4.7.2002)
Rubber Leisure Products Sdn Bhd - The Practice of Knowledge Management (6.7.2002)
Malaysia Tourism Promotion Board - Marketing/Selling Tourism Package in Malaysia's K-Based Economy
(21.8.2002 to 22.8.2002)
Polyplastics Asia Pacific Sdn Bhd - Professional Manager Programme : Achieving Sustainable Performance
by Capitalising on the Knowledge of K-Professionals (2.9.2002 to 3.9.2002)
Southern College- The Practice of Knowledge Management (28.9.2002)
Malaysia Home Economics Association- The Practice of Knowledge Management for Teachers (14.12.2002)
AMAL Assurance Berhad - The Practice of Knowledge Management (16.12.2002)
Panasonic Electronic Devices (M) Sdn Bhd and Matsushita Electronic Devices (M) Sdn Bhd
- Strategic Knowledge Management (18.12.2002 to19.12.2002)
- Strategic Knowledge Management ( 8.3.2003 & 15.3.2003)
- Strategic Knowledge Management (5.4.2003 & 12.4.2003)
MINES Marketing Sdn Bhd and LIRA Media Sdn Bhd - Innovative Leadership and The Practice of
Knowledge Management (17.2.2003 to 18.2.2003)
Tako Astatic Technology Sdn Bhd - The Practice of Knowledge Management (13.3.2003)
A Global Technology Company - Stategic Knowledge Management (15.5.2003 to 16.5.2003 and
10.6.2003 to 11.6.2003)
A Global Technology Company - Developing Strategic Capabilities of the Global Knowledge Management Team
-
Profile of Excellence for GKM Professionals (12.6.2003)
Developing Communities of Practice (16.6.2003 to 17.6.2003)
Profile of Excellence for GKM Professionals (Part 2) (24.6.2003)
Certified K-Facilitator (21.7.2013 to 23.7.2013)
A Structured Approach to set up the Knowledge Management Function (11.8.2003 to 13.8.2003)
Innovative K-Professional (14.8.2003 to 15.8.2003)
Key Presentation and Facilitation Skills for KM Professionals (18.8.2003 to 20.8.2003)
Implementing Knowledge/Skills Profile to Facilitate the Practice of KM (21.8.2003 to 22.8.2003)
Constructing and Implementing Learning Histories (25.8.2003 to 26.8.2003)
Transforming GKM into an In-House KM Consuting Unit (2.9.2003 to 4.9.2003)
Advanced Knowledge Management (5.9.2003 and 18.9.2003 to 19.9.2003)
Establishing K-Measurement Indicators (25.9.2003 to 26.9.2003)
Establishing the GKM Knowledge Management Operating System (1.10.2003 to 3.10.2003)
K-Economy and the Emergence of Most Admired Knowledge Enterprises (20.10.2003 to 21.10.2003)
Impact of Malaysia's K-Economy Master Plan on POKM (22.10.2003 to 23.10.2003)
Building and Delivering KM Springboard Stories (30.10.2003 to 31.10.2003)
Effective Facilitation and Deployment of Culture-driven K-Tools (6.11.2003 to 8.11.2003 and 10.11.2003)
Developing a Knowledge Enabling Culture (20.11.2003 to 21.11.2003)
Overseas Assurance Corporation Berhad
- The Pratice of Knowledge Management (4.7.2003)
- Developing Communities of Practice (15.9.2003 to 16.9.2003)
25
SpeedToyz Berhad
- SpeedToyz Professional Orientation Programme : Managing Knowledge as the Standard Operating Protocol,
Practice and Mindset in the K-Organisation (9.10.2003 to 10.10.2003 & 13.10.2003)
- SpeedToyz Innovative Business Programme (3.11.2003; 11.11.2003 and 17.11.2003)
- SpeedToyz Innovative Knowledge Professional (24.11.2003)
Infineon Technologies (Malaysia) Sdn Bhd
-
Developing Communities of Practice (13.11.2003 to 14.11.2003)
The Practice of Knowledge Management (30.1.2004)
Innovative K-Professional (Group 1: 24.2.2004 to 25.2.2004 and Group 2: 4.3.2004 to 3.5.2004)
Customised Certificate in Knowledge Management (12.4.2004 to 14.4.2004)
The Practice of Knowledge Management (Group 1: 31.5.2004 and Group 2: 1.6.2004)
Cosmos Electronics (M) Sdn Bhd
- Strategic Knowledge Management (7.2.2004 to 8.2.2004)
- Innovative K-Professional (29.5.2004 to 30.5.2004)
Telekom Research and Development Sdn Bhd
- The Practice of Knowledge Management (Group 1: 11.2.2004 & Group 2:13.2.2004)
- Certified Knowledge Management Plan and Communities of Practice (29.9.2004 to 1.10.2004)
Phita Design Industries Sdn Bhd - Strategic Knowledge Management (28.2.2004 to 29.2.2004)
Telekom Malaysia Berhad - Strategic Knowledge Management (28.4.2004 to 30.4.2004)
Malaysian Institute For Nuclear Technology Research - The Practice of Knowledge Management
(10.5.2004; 3.5.2005 and 1.9.2005)
Sunway Construction Sdn Bhd
- The Practice of Knowledge Management (7.7.2004 and 2.8.2004)
- A Systematic Approach to Formulate and Implement A Practical Knowledge Management Plan (4.8.2004-6.8.2004)
- The Practice of Knowledge Management (1.9.2004; 15.9.2004 and 14.10.2004)
- A Systematic Approach to Formulate and Implement A Practical Knowledge Management Plan (20.4.2005 and 22.4.2005 to 23.4.2005)
- A Systematic Approach to Formulate and Implement A Practical Knowledge Management Plan (17.8.2005 to 18.8.2005)
Petroleum Management Unit - PETRONAS - The Practice of Knowledge Management (8.7.2004)
Great Eastern Life Assurance (M) Berhad - The Practice of Knowledge Management(5.9.2004)
INTAN Sarawak - The Practice of Knowledge Management (27.9.2004)
HL Engineering (M) Sdn Bhd
- Achieving Sustainable Performance and Securing Competitive Advantage in the K-based Economy
(28.10.2004 to 29.10.2004)
- Achieving Sustainable Performance and Securing Competitive Advantage in the K-based Economy 10.12.2004)
Malaysia National Insurance Berhad - The Champion's Changing Mindset in the K-based Economy
(20.5.2005)
Sunway City Berhad and SunwayMas Sdn Bhd
- The Practice of Knowledge Management for the Top and Senior Management (25.7.2005)
- The Practice of Knowledge Management for Managers and Executives (26.7.2005)
- The Practice of Knowledge Management for Non -Executives (27.7.2005)
KLCC Property Holdings Berhad, KLCC Projeks Berhad, KLCC Urusharta Sdn Bhd & KLCC Parking
Management Sdn Bhd
- The Practice of Knowledge Management for Top and Senior Management (20.9.2005)
Malaysian Agriculture Research & Development Institute (MARDI)
- Certificate in Knowledge Management (16.11.2005 to 19.11.2005)
- The Practice of Knowledge Management in Malaysia's K-based Economy (21.11.2005)
- The Practice of Knowledge Management for Top and Senior Management (24.1.2006)
- The Practice of Knowledge Management (11.3.2006)
- The Practice of Knowledge Management for MARDI in the context of the 9th Malaysia Plan (21.12.2006)
SME Bank Malaysia - The Practice of Knowledge Management in Malaysia's K-based Economy
(24.11.2005)
26
Sunwary Shared Services Centre - The Practice of Knowledge Management for Top and Senior
Management (20.2.2006 and 24.2.2006)
Bank Pembangunan Malaysia Berhad - The Practice of Knowledge Management (2.3.2006 and 29.3.2006)
Satang Jaya Sdn Bhd - Achieving Significant and Sustainable Performance in the Knowledge-based
Economy (3.7.2006)
Jabatan Perkhidmatan Awam - Human Capital Management in Tomorrow's Organisation (5.7.2006)
Bintulu Port Sdn Bhd
- Transforming Bintulu Port into a Learning and Knowledge-based Organisation (31.7.2006 to 1.8.2006)
- Customised Certificate in Knowledge Management (12.4.2007 to 14.4.2007)
INTAN Kampus Wilayah Timur dan Persatuan Perkhidmatan Tadbir dan Diplomatik (PPTD) Kawasan Timur
- The Practice of Knowledge Management in the context of 9th Malaysia Plan (15.12.2006)
DSP (M) Sdn Bhd - Formulating a FOCUSED Overseas Market Development Strategy and Plan of Action
to secure Dynamic Growth for DSP (M) Sdn Bhd through the Practice of Knowledge Management
(29.1.2007)
Transformation and Development Division (TDD), Telekom Malaysia Berhad - Customised
Certificate in Knowledge Management (26.2.2007)
Kontron Manufacturing Service Sdn Bhd
- Customised Certificate in Knowledge Management (5.3.2007 to 9.3.2007)
- Moving Kontron Manufacturing Services Sdn Bhd to the next level of EXCELLENCE through the Practice of Knowledge
Management (9.3.2007)
Institut Tadbiran Awam Negara (INTAN) - Customised Certificate in Knowledge Management
(12.3.2007 to 16.3.2007)
Universiti Sains Islam Malaysia - The Practice of Knowledge Management(24.4.2007 to 25.4.2007)
Syarikat Air Johor Holdings Sdn Bhd - Securing Competitive Advantage and Sustainable Performance
through the Practice of Knowledge Management (5.11.2007)
Sunway City Berhad - Securing Competitive Advantage and Sustainable Performance through the
Practice of Knowledge Management (17.1.2008 to 18.1.2008)
Tako Astatic Technology Sdn Bhd - Implementing the Practice of Knowledge Management
(3.7.2008 to 4.7.2008)
Petroleum Management Unit, PETRONAS - Innovative Work Culture in the Knowledge Era (18.7.2008)
Kencana HL Sdn Bhd - Implementing the Practice of Knowledge Management(21.7.2008 to 22.7.2008)
MINES Marketing Sdn Bhd - Formulating a Business Enhancement Plan to Transform MINES Marketing to
be More Innovation-driven, Customer-Focused and Operationally-Excellent (2.8.2008 and 9.8.2008)
SMART Reader Worldwide Sdn Bhd - Formulating and Implementing a 6-Month Practice of Knowledge
Management Plan (7.8.2008 to 8.8.2008)
SCC Corporation Sdn Bhd - Formulating and Implementing a 6-Month Practice of Knowledge
Management Plan (14.8.2008 and 28.8.2008)
Fojohn Enterprise (Bintulu) Sdn Bhd - Formulating a 6-Month Business Enhancement Plan to
transform Fojohn to be more Operationally-Excellent (15.11.2008 and 16.11.2008)
Lokco Marketing Sdn Bhd - Formulating a 6-Month Business Enhancement Plan to transform Lokco to be
more Operationally-Excellent, Customer-Focused and Innovation-Driven (20.11.2008 and 21.11.2008)
UMW Toyota Motor Sdn Bhd - How to formulate and Implement a 6-Month Practice of Knowledge
Management Plan (7.1.2009 to 8.1.2009)
Revell Sdn Bhd - How to formulate and implement a 6-Month Business Enhancement Plan to manage
Critical Business and Working Knowledge (15.1.2009 to 17.1.2009)
27
Tiens Health Development (M) Sdn Bhd - How to formulate and implement a 6-Month Business
Enhancement Plan to manage Critical Business and Working Knowledge (11.2.2009 to 12.2.2009)
Pacific Regency Hotels and Resorts - Formulating a Business Enhancement Plan to transform the
Organisaton to be more Innovation-Driven, Customer-Focused and Operationally-Excellent
(26.2.2009 and 28.2.2009)
Petronas Management Training Sdn Bhd- Formulate and implement a 6-Month Knowledge Management
Plan (2.4.2009 - 3.4.2009)
Juara Konsep Marketing (M) Sdn Bhd - Formulating a 6-Month Business Enhancement Plan to transform the
company to be Innovation-Driven, Customer-Focused and Operationally-Excellent (4.4.2009 to 5.4.2009)
Malaysia Communications and Multimedia Commission (MCMC) - The Practice of Knowledge
Management Familiarisation Session (12.5.2009)
Prince Hotel and Residence Kuala Lumpur - Increasing Performance by Managing Operating Work
Knowledge (1.3.2010 - 2.3.2010)
Bukit Merah Laketown Resort - Formulating a Hospitality Enhancement Plan to transform the Enterprise
to be More Innovation-Driven, Customer -Focused and Operationally-Excellent (7.4.2010 - 8.4.2010)
Indah Water Konsortium Sdn Bhd- The Practice of Knowledge Management for Practising
Community Members (7.7.2010 to 8.7.2010)
Grand Millenium Hotel - How to effectively formulate and implement Key Performance Objectives,
Performance Management System and Performance Management Action Plan
(Group 1 - 19.12.2013 and Group 2 - 20.12.2013)
Bangkok Bank Berhad - How to effectively formulate and implement Key Performance Indicators (KPIs)
and Performance Management System
(Group 1 - 13.1.2014 and Group 2 - 20.1.2014)
Cagamas Berhad - Developing effective Corporate Presentation Skills (25.2.2014)
RHB Asset Management Sdn Bhd and RHB Trustee Berhad - Strategic HEAD of DEPARTMENT
Enhancement Programme (13.3.2014)
Western Digital (M) Sdn Bhd - Developing the S.T.A.R Competency-based Behavioural Recruitment
Interviewing Skills (26.5.2014)
Dai Dong Steel Sdn Bhd, Prestar Engineering Sdn Bhd, Prestar Galvanising Sdn Bhd, Prestar Storage
System Sdn Bhd, Prestar Precision Tube Sdn Bhd, Prestar Steel Pipes Sdn Bhd and Prestar
Manufacturing Sdn Bhd - Developing Corporate Performance Coaching/Mentoring Skills (20.6.2014)
Mutiara Technology (M) Sdn Bhd - Strategic HEAD of DEPARTMENT Enhancement Programme (25.6.2014)
Privasia Sdn Bhd and Ipsat Sdn Bhd - How to effectively formulate and implement KPIs, Performance
Management System and Performance Action Plan (8.7.2014)
Petronas Carigali Sdn Bhd, Upstream Petronas Sdn Bhd and Petronas Berhad - How to design and
develop an effective Training Programme (14.8.2014 to 15.8.2014)
Gadang Holdings Berhad - Strategic SENIOR MANAGEMENT Enhancement Programme
- Module 1: Head of Department Enhancement Programme (10.12.2014)
- Module 2: Key Manager Enhancement Programme (10.3.2014)
- Module 3: Practice of Knowledge Management Programme (16.6.2015)
- Module 4: Developing Strong Positive Culture (24.11.2015)
UMW Toyota Motor Sdn Bhd
- How to design and develop an effective Training Programme (27.7.2015)
UMW Corporation Sdn Bhd
- Adopting a Systematic Approach to Measure Training Results (3.11.2015 to 4.11.2015)
TAHPS Group Berhad / Bukit Hitam Development Sdn Bhd / Yee Seng Plantations Sdn Bhd
- Developing Effective Corporate Presentation Skills (DEPS) (10.12.2015)
28
14| LEARNING JOURNEY
Dr. Frankie has invested a fair amount of time and efforts to constantly enhance his Knowledge
Capital/Assets. He believes that an open mind to unlearn, relearn, continue to learn, apply and share is
fundamentally essential to drive his Focus in Life, that is - "Energising Talents, Powering Organisations"
Below is a brief description of his learning journey Obtained Professional Diploma in Administrative Management (1981)
Institute of Administrative Management, United Kingdom
Completed Computer Programming and Information Processing Course (1982)
School of Arts and Science, Tunku Abdul Rahman College
Obtained Professional Diploma in Business Administration (1982)
Institute of Business Administration, Melbourne, Australia
Obtained Professional Post Graduate Diploma of Business Administration (1983)
Institute of Business Administration, Melbourne , Australia
Participated in 12th Asian Regional Training/Development Conference (1985)
Asian Regional Training and Development Organisation
Obtained Certificate in Training Management with Credit (1985)
National Productivity Board, Singapore
Completed Effective Instructor Programme (1985)
National Productivity Board, Singapore
Participated in Malaysian Laws Programme (1985)
Putra World Trade Centre
Obtained Certificate in Personnel Management (1986)
Malaysian Institute of Personnel Management
Completed Labour Laws and Regulations Programme (1986)
Graduate School of Business - Ateneo De Manila University, Makati, Metro Manila, Philippines
Completed Management Development Programme for Senior Managment (1986)
Asian Institute of Management (AIM), Makati, Metro Manila, Philippines
- An Affiliate of Ateneo De Manila University and De La Salle University
Participated in 5th World Productivity Congress, Jakarta (1986)
World Confederation of Productivity Science in association with Ministry of Manpower, Indonesia and
Indonesian Human Resources Foundation
Completed Training Methods for Employee Development Programme (1986)
Personnel Management Association of the Philippines and Institute of Personnel Management, Philippines
Participated in Team-based Time Management Programme (1986)
Hong Kong Management Association (HKMA)
Completed Graduate-level Business Administration Programme (1987)
University of Birmingham, United Kingdom
Completed Effective Consulting and Training Certification Programme (1988)
Slowikowski and Associates Inc., USA
Completed Management Consulting Skills Programme (1995)
Institute of Management Consultants, Singapore
Obtained Professional Advanced Diploma in Administrative Management (1996)
Institute of Administrative Management, United Kingdom
Participated in Franchise Malaysia '96 Conference (1996)
Ministry of Entrepreneur Development and Malaysian Franchise Association
29
Obtained Post Graduate Diploma in Human Resource Management (1997)
University of Luton, United Kingdom
Participated in Rating of Financial Institutions Programme (1998)
Institute of Internal Audits
Obtained Doctor of Business Administration Degree (1999)
School of Administration and Management - St George University International, BWI, UK
Professional Demonstration/Dissertation - A Systematic approach to establish a Human Resource
Department (Corporate Learning Centre)
Participated in Malaysia's Knowledge Economy Conference (2000)
MCA Economic Bureau
Participated in Knowledge Economy Conference (2000)
Institute of Strategic and International Studies (ISIS) and National Information Technology Council (NITC)
Participated in Knowledge and the 21st Century Economy Conference (2000)
National SMI Consultative Centre
Participated in Knowledge Management International Conference (2001)
Universiti Utara Malaysia and Multimedia Development Corporation
Participated in Information Society Conference (2001)
National IT Council, MIMOS and Penang State Government
Participated in 2nd National Mesdaq Conference (2006)
Asia Focus Ventures
"The future belongs to those who have the
courage to pursue their dreams"
Dr. Frankie Ow
31st December 2015
MESSAGE
After going through my Factual Profile - KNOWLEDGE CAPITAL, if you discover that I can potentialliy
ADD REAL VALUE to your organisation and/or your goodself, please do feel free to contact me at [email protected]
30

factual profile

Transcription

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