Year End Report - Toronto Police Service

Transcription

2008
SERVICE PERFORMANCE
Year End Report
May 2009
2008 Service Performance – Year End Report
TABLE OF CONTENTS
PAGE
2006 - 2008 SERVICE PERFORMANCE: PRIORITIES ..................................... 1
COMMUNITY POLICING PARTNERSHIPS ............................................................... 3
SAFETY OF VULNERABLE GROUPS ..................................................................... 42
COMMUNITY SAFETY & SECURITY ...................................................................... 63
TRAFFIC SAFETY ............................................................................................... 72
DELIVERY OF SERVICE ...................................................................................... 87
HUMAN RESOURCES............................................................................................100
2008 SERVICE PERFORMANCE: ADDITIONAL ADEQUACY
STANDARDS REPORTING REQUIREMENTS...................................................123
SERVICE BUDGET AND COST OF POLICING PER CAPITA........................................123
COMPLAINTS ABOUT POLICE SERVICE.................................................................123
i
2006 - 2008 SERVICE PERFORMANCE: PRIORITIES
Every three years, the Toronto Police Services Board and the Toronto Police Service
decide where we will focus our resources and activities. This is done within our commitment to
community safety, and within the context of responsibilities mandated by the Police Services Act
and other legislation, and within the framework provided by the Service's own Vision, Mission
Statement, and Values. Although we will continue to work in many areas, our Priorities
represent those areas that we will give extra emphasis.
This document reports on the Priorities from the just completed 2006-2008 Business
Plan. These six Priorities were developed from extensive consultation with both the community
and members of the Service, and from an analysis of ongoing trends and anticipated challenges
for delivering police services. The Priorities reaffirmed the commitment of both the Board and
the Service to community policing and to delivering services that do not discriminate, internally
or externally, on the basis of race, sex, place of origin, sexual orientation, age, disability, or
socio-economic status. The Priorities were based on a commitment to accountability,
transparency, and to our City's diverse communities, by providing equitable, non-biased policing
services, and by building a Service that is representative of those we serve.
In each area of priority, there were certain goals we wished to achieve. Partnerships
played a vital role in accomplishing these goals, since many issues and problems could not be
addressed by the Police Service alone. The goals, along with the strategies we used and the
performance objectives/indicators that were set to measure our success, are presented under
each Priority in the pages that follow.
The following tables summarise Service performance during the period of the Business
Plan, 2006-2008, relative to each of the goals within the Priorities. Green shading means that
most (75% or more) of the performance objectives for the goal were achieved; yellow shading
means some (fewer than 75%) of the performance objectives for the goal were achieved; and,
red shading means that none of the performance objectives for the goal were achieved.
PRIORITY: COMMUNITY POLICING PARTNERSHIPS
Goal
Develop partnerships with youth, community, and/or government/public agencies/services/organisations to
address problems in neighbourhoods with high levels of violent crime.
Create partnerships with youth, community, and/or government/public services/agencies/organisations to
assist in the development and implementation of initiatives to decrease involvement of youth in criminal
activities, especially violent crime.
Increase community awareness of and opportunities to provide input on neighbourhood policing
issues/concerns and/or to participate in neighbourhood problem-solving.
Develop partnerships with community and/or government agencies/services to address concerns related to
the comfort or protection of witnesses, especially youth, in providing police with information on violent
crime.
Improve partnerships with the community media, the mainstream media, and the ethnic media to increase
the amount of crime prevention information available to Toronto’s neighbourhoods and diverse
communities.
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PRIORITY: SAFETY OF VULNERABLE GROUPS
Goal
Increase enforcement activities and education initiatives to encourage reporting of child abuse, child
pornography, and the sexual exploitation of children.
Improve response to victims of domestic violence.
Increase referrals for support and assistance for child witnesses of domestic violence.
Improve response to adult victims of sexual assault.
Focusing on violent crime, decrease and prevent victimisation of children and youth, particularly within
schools and surrounding communities.
PRIORITY: COMMUNITY SAFETY & SECURITY
Goal
Increase prevention and enforcement efforts to address violent crime, specifically homicides and firearmsrelated offences.
Increase enforcement activities and education initiatives to encourage reporting of hate crime offences.
PRIORITY: TRAFFIC SAFETY
Goal
Improve response to neighbourhood traffic concerns.
Increase focus on pedestrian safety, especially seniors.
Increase enforcement related to aggressive driving and speeding offences.
Increase focus on cyclist safety and enforcement of cycling offences.
PRIORITY: DELIVERY OF SERVICE
Goal
Ensure officers conduct daily duties and interactions with the public in a professional, non-biased, and
ethical manner, with a focus on ‘customer service’.
Increase the visible presence of the Police Service in the community, focusing on uniformed officers and
volunteers (including the Auxiliary).
Enhance efforts to improve understanding of police role/responsibilities and services provided, as well as
citizen rights and responsibilities, through increased information/education initiatives for areas such as
domestic violence, general information to recent immigrants, traffic/driving, immigration status, etc.,
focusing on Toronto’s ethnic and visible minority communities.
PRIORITY: HUMAN RESOURCES
Goal
Ensure all Service members conduct daily duties and interactions with other Service members in a
professional, non-biased, and respectful manner.
Increase recruitment, hiring, promotion, and retention of those from identified groups (women, visible
minority, aboriginal, disability, sexual orientation, speak more than one language).
Ensure the organisation supports the role of front-line divisional officers as community leaders by providing
increased training in problem identification, problem-solving, identifying community resources, building
community partnerships, and community mobilisation, and by revising front-line officer performance
evaluation to reflect activities in these areas.
Revise the current one-time diversity training for Service members to reflect a continuous learning
environment.
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GOAL: Develop partnerships with youth, community, and/or government/public
agencies/services/organisations to address problems in neighbourhoods with high
levels of violent crime.
STRATEGIES:
Create a resource
database of
agencies/services/
groups/individuals who
have demonstrated a
willingness to work with
the police. The database
will be updated regularly,
usable, and accessible to
all Unit Commanders.
Identify priority
neighbourhoods in each
division with the potential
for violent crime and
assign neighbourhood
officer(s) to each area to
be responsible for
identifying, developing,
and working with
community partners who
will assist in reducing
violent crime in those
neighbourhoods.
Increase community
mobilisation by holding
regular and on-going
community meetings in
conjunction with the
divisional Community
Police Liaison Committee
to identify community
concerns, disseminate
information, and develop
community capacity and
relationships to deal with
local issues. Such
meetings may take the
form of, but are not
limited to, seminars, focus
groups, town hall
meetings, partnership
development, and
community walkabouts.
Identify high risk
neighbourhoods,
buildings, and public
spaces and conduct
safety audits and CPTED
initiatives in partnership
with local stakeholders.
PERFORMANCE OBJECTIVES/INDICATORS: SUMMARY INFORMATION
number and identification of partnerships created:
during 2006: number of new partnerships created to address problems in high crime neighbourhoods = 243
between 2006 and 2008, Service units reported creating 575 new partnerships to address problems in
high crime neighbourhoods
resources identified:
qualitative information below
types of achievements/outcome of use of resources:
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*
decrease in violent crime in the zones containing the identified neighbourhoods:
in the 13 priority neighbourhoods defined by the city:
in 2006: the rate of violent crime was 12.4 per 1,000 population
the rate of violent crime decreased in the city’s 13 priority neighbourhoods between 2006 and
2008
Performance Objectives/Indicators:
♦
number and identification of partnerships created
during 2006:
number of new partnerships created to address problems in high crime neighbourhoods = 243
during 2007:
during 2008:
between 2006 and 2008, divisions and the Community Mobilisation unit reported
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creating 575 new partnerships
the agencies/organisations partnerships were created with include:
(partnerships created in 2006, 2007, and 2008 only, as reported by the divisions and the
Community Mobilisation unit – some units may have formed new partnerships with organizations
that were already partners with another unit or units; partners for all years have been combined into
the list below)
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4Life Foundation
Across Boundaries Association
Action for Neighbourhood Change groups
Afghani Women’s Counselling Centre
African Canadian Christian Network
Agincourt Community Services Association
Albion Neighbourhood Services
Alcohol and Gaming Commission of Ontario (AGCO)
Amedeo Gardens
Anishnawbe Health Services
Art Starts
Asian Communities Council of Canada
Bail and Parole
Bass Pro Stores
Bay Mills Working Group
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Beat the Heat Volleyball Program
BEELKA Youth Association
Bell Canada
Boys to Men
BRASS
Breaking the Cycle
Building Bridges
building/housing security committees
Bunton Lodge
business improvement associations
Camp Kinark
Canada Safety Council
Canadian Automobile Association
Canadian Law Enforcement Training College
Canadian Opera Company
Includes murders & attempts, assaults, robberies, sexual offences, and sexual assaults.
If an organisation partnered with more than one division/unit, each partnership was counted separately.
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Canadian Tamil Youth Development Association
Canadian Tire
Casey House
Cedarbrae Mall, Fairview Mall, Scarborough Town
Centre
Central Toronto Youth Services
Centre for Addiction and Mental Health
Chester Le Library Community Leaders Reading
Program
Chester Le Youth Workshops
Children’s Aid/Catholic Children’s Aid Societies of
Toronto
CHILL
Chinese Christian Ministry
Chinese Youth Mentoring and Leadership
Chris Bosh Foundation
Christian Resource Centre
churches/mosques
Cineplex
City of Toronto Assessment Rolls
City of Toronto By-Law Enforcement
City of Toronto Economic Development, Culture, &
Tourism
City of Toronto Municipal Licensing & Standards
City of Toronto Councillors
City of Toronto Parks, Recreation, & Forestry
City of Toronto Public Health
City of Toronto Safety Secretariat
City of Toronto Shelter, Support, & Housing
City of Toronto Social Services – Investigations
City of Toronto Waste Management
City of Toronto Youth Action Restorative Justice
Project
Cliffcrest Toronto Public Library Seniors Safety
Outreach Program
CN Police
Coalition of Muslim Organizations
Coca Cola Inc.
Community Advisory Committee South Riverdale
Harm Reduction Program
Community Housing Secretariat
Community Resource Connections of Toronto
Community Safe & Secure Residents Committee
Community World Cup
Compass Outreach Community Advisory Committee
Conflict Mediation Services of Downsview
Corrections Canada – Police Liaison
Costa Rican Tico Police Orphanage
Cottingham Child Care Centre
Covenant House
Crime Concern
Crime Prevention Association of Toronto
Criminal Injuries Compensation Board
CTI’s Breaking the Cycle Youth Gang Exit &
Ambassador Leadership Project
Darlington Soccer Club
Dixon Coalition
Dixon Community Youth Services
Dixon Hall
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Dovercourt Boys & Girls Club
Downsview Conflict Mediation
Downsview Park
Duke of Edinburgh Award Program
Durham Regional Police
East African Community Association
East Metro Youth Services
East Scarborough Boys & Girls Club
East Scarborough Faith Leadership
East Scarborough Store Front Safety Committee
East York Strategy
East York Town Centre Security
Eaton Centre Emergency Preparedness Committee
Eglinton East/ Kennedy Park – Youth Programs
Committee
Elmbank School Parents Association Volunteers
Empowered Student Partnerships
Empringham Hope House
ESL classes
Eva’s Place
Evergreen Mission
Exchange Canada
Family Service Toronto
Five Points Community Action
Foster Parents
Four Villages Community Health Care Group
Future Shop
Gabriel Dumont Aboriginal Community Group
Gatehouse
George Brown Security
Glenn Andrew Community Association
GO Transit
Good Neighbours Club
Good Sheppard
Green Hill Community Association
Griffin Centre
Hazelton Co-Op
Henry’s Camera
Heritage Toronto
High Park Advisory Committee
Hincks-Dellcrest Centre
homework clubs
Hong Fook Mental Health Management
hospitals
Hotel Security Directors
Hudson’s Bay Company
IBM
Imdadul Islamic Centre
Insurance Bureau of Canada
Islamic Oromo’s Association of Canada
Islamic Society of Toronto
It’s In Me Education and Training Program
Jamaat Al-Moqaddat el Islamiah
Jamaica Constabulary & Youth Initiatives
Jamestown Resident Engagement Group
Jamestown Safety Committee
Jesse Centre for Teens
JT Printing
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Juliet’s Place Women’s Shelter
Junior Blues
Junior Officers Program
Kidfest Canada
KidSport Ontario
Kingston Road Working Group
Kipling Acres Advisory Committee
Knights of Columbus – Knights Village
Kwan & Kwan Business Association
Landlord and Tenant Tribunal
Learning Enrichment Foundation
Leave Out Violence
Legal Aid
Leisure World Seniors
Leslie/Finch Business Community
LGBT Community
local politicians (federal, provincial, municipal)
Malvern Family Resource Centre
Malvern Outreach Committee – Youth Outreach
United
Maple Leaf Sports and Entertainment Ltd
Mayor’s Neighbourhood Action Team
Mayor’s Neighbourhood Youth Action Team
Mayor’s Task Force on Community Safety
Neighbourhood Action Plan
McAulay Child Development Centre
Meals on Wheels Program
media
Merry-Go-Round E-Buddies
Midaynta
Ministry of Natural Resources
Ministry of the Attorney General (Probation and
Parole)
Miss Behav’n
Montage Support Services
Mothercraft – Breaking the Cycle
Mothers Against Drunk Driving (MADD)
Mount Pleasant Cemetery
Native Child and Family Services
Neighbourhood Watch/Vertical Watch programs
neighbourhood/community action teams
neighbourhood/community safety/security
committees
neighbourhood/local community centres
Neighbourhood Link
Neptune Community
New Balance Athletic Shoe, Inc.
North American Security Services – Kingston Square
Plaza
North Central Community Network
North York Lions Clud
O’Connor Neighbourhood Committee
Operation Springboard
Office of the Public Guardian and Trustee
Oxmen Foot Ball League
Ontario Cycling Federation
Ontario Iraqi Association
Ontario Provincial Police
Paragon Security – Centrepoint Mall
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parents’ groups/associations
Parkdale Drug Strategy Committee
Parkdale Probation
Pathways for Youth
Pathways to Education
Peel Regional Police
Pine Tree Seniors Centre
Pizza Pizza Inc.
Play the Ball
ProAction Cops & Kids
Problem Properties Task Force
Proctor and Gamble
property management groups
Providence Villa Tamil Caregiver Project Bail &
Parole /Probation
ratepayers/residents/tenants associations
Reconnect – Mental Health Services
Redwood Women’s Shelter
Regent Park Community/Community Health Centres
religious groups/faith groups
Restorative Justice Committee
Retail Council of Canada
Rexdale Ethnic Seniors
Rexdale Youth Centre
Riding Academy at the Horse Palace
Rio Can Property Services
Rites of Passage Program
Roarrockit Skateboard Company
Rogers Television
Rouge Valley Health System
Ryerson Security
Safe & Beautiful City
Safer Tomorrows Through Education & Play
Salvation Army
San Romanoway Revitalization Association
Sanctuary
Sangamam Peer Support Group
Scarborough Elder Abuse Network
Scarborough Human Services and Justice Committee
Scarborough Muslim Association, Youth Programs
Scarborough Secondary Schools Principals
Association
Scarborough Support Services
Scarborough Wellness Group
schools (elementary, middle, high schools, colleges,
universities)
Seaton House
Second Base Shelter
seniors associations
Sheriffs Office
Silayan Centre
Skyservice
small businesses
Somali Youth Organization
Sony Centre
Southeast Asian Services Centre
Speech That Enlightens People, Uplifts Places
(STEP UP)
St. Aiden’s Out of the Cold program
• St. Bartholomew’s Homeless Persons Breakfast
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program
St. Stephens House
Street Helpline
Student Commission
SU Sportz
Sunnybrook Stables
Sunshine Club
Ted Reeve Arena
The Torchin Group /Agincourt Business Centre
The Warehouse
Tim Horton’s
Toronto Argonauts
Toronto Association of Police & Private Security
Toronto Azzurri Community Centre
Toronto Central Lions Club
Toronto Committee on Community Race & Ethnic
Relations
Toronto Community Housing
Toronto and Catholic District School Boards
Toronto East Detention Centre
Toronto East General Withdrawal Management
Centre
Toronto East Probation Office
Toronto Etobicoke North Multicultural Association
Toronto Fire
Toronto Football Club
Toronto Hatzolah
Toronto Public Library
Toronto Railside Probation Office
Toronto Raptors Foundation
Toronto Transit Commission
Toronto Zoo
TPS units/task forces
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Touchstone Youth Centre
Tropicana Community Services
Turning Point Youth Services
United Filipino Canadian Association
University of Toronto Security Services
University Settlement House
Urban Promise Community Organization
Urban Youth Riding Project
Vaughan/Oakwood Community Group
Veterans Affairs
Walmart Canada
Waste Watch
West Hill Centre for Early Learning
West Hill Community Services Youth Safety
Facilitator
West Indian Volunteers of Jamestown
West Scarborough Neighbourhood Community
Centre
Westin Hotel
Woodgreen Community Centre and Shelter
YMCA
Yonge Street Mission Services
Yonge/Eglinton Centre Security
York Regional Police
York South-Weston Family Network
Young Presidents Organization
Youth Advisory Council
Youth Assisting Youth
Youth Link – Community Youth Outreach
Youth Speak
YWCA Scarborough Branch Youth Program
YWCA Scarborough Village Employment Centre
resources identified
during 2006, 2007, and 2008:
types of resources that were identified with partners that could be or were used to address problems
in high crime neighbourhoods:
(as reported by the divisions and the Community Mobilisation unit)
• addiction counselling
• additional patrols (uniform, foot, bicycle, primary
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response)
after-school homework clubs
after-school programs
Alcohol and Gaming Commission Ontario
arts programs
athletic training
awareness/information sharing capability
Black Creek Community Health Centre
Boys to Men program
breakfast/food bank programs
businesses and business groups
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capacity to access government grants
Centre for Addiction and Mental Health
City of Toronto By-Law Enforcement
City of Toronto councillors
City of Toronto Municipal Licensing & Standards
City of Toronto Parks & Recreation
City of Toronto Parks & Recreation Ambassador
Program
City of Toronto Public Works
City of Toronto Social Services
City of Toronto Streets to Homes Program
City of Toronto Waste Management
community activists
community agencies assisting victims and witnesses
of domestic violence
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community centres and programs
Community Development Officers
community groups and organizations
community leaders
Community Police Liaison Committees (and the
organizations represented)
community research
community/resident and student volunteers
computers and training
Conflict Mediation Services of Downsview – Youth
Conflict Resolution Project
contacts
COSTI Immigrant Services
CPTED reviews/safety audits
crime information sessions
crime prevention programs
counselling services (e.g. for life skills, mental illness,
family, youth, victims)
delivery of services, information, materials
Delta Family Resources-Duncanwoods Youth Drop In
Centre
distribution/display of pamphlets/educational material
domestic violence programs/assistance
donated space/recreational facilities
education upgrading
employment services
employment skills training
employment support and outreach
Empowered Student Partnerships program
English as a Second Language classes
Eva’s Place shelter
facilities/accommodations
Fairlawn Community residential co-ordinator
faith communities/religious groups
faith-based programs and local churches, mosques,
synagogues, etc.
financial support (e.g. for programs, initiatives,
victims)
food and beverages in support of Homeless Persons
Breakfast program
Gang Exit Program
Gang Intervention Program
gang prevention strategies
GO Transit security
government and business-sponsored youth programs
government contacts that can provide resources to
communities
graffiti eradication projects
GTA police services
Griffin Centre
hate crime 'Train the Trainer' session (community
members to then deliver training in their community)
health support and outreach
homeless shelter staff
housing, housing support, and outreach
information/awareness programs/lectures
information/research
instruction in money management and planning
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• Keele Street Correctional Centre Community
Assessment Team
• Kidfest Reading and Running Program
• Language Instruction for Newcomers to Canada
program
• Language Settlement Services
• Landlord & Tenant Tribunal
• Lawrence Heights Inter-Agency Organization
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Network
lecturers/guest speakers
life skills/organisational skills classes
literacy organizations
local community group websites
local politicians/town hall meetings
mall displays
Mayor’s Community Safety Awards
media
meeting space
mental illness support programs
mentors/mentoring
movie passes for youth
neighbourhood action teams
Neighbourhood Legal Counsel
neighbourhood watch groups
North York Rotary Club
Northwood Neighbourhood Services
Operation HOME (Help Others Maintain Enjoyment)
Paragon Security
Parkdale Community Mobilisation
Probation & Parole (extrajudicial measures and
sanction programs)
Problem Address Task Force
programs assisting new Canadians
program development, implementation, and
maintenance
promotional materials for programs
property access
protocols for rooming houses
ratepayers organisations
recreational programs
rental facilities
resident safety committees
resources (personnel, materials, equipment)
schools
Second Harvest foodbank
Security Directors of office towers
seniors outreach programs
Sheriff’s Office
social services
Southeast Asian Services Centre
sports programs
St. Joseph’s Health Centre
structure and support for community events
technology equipment and education
tenants committees
tickets to sporting events for at-risk youth
Toronto Community Housing
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Toronto District School Board
Toronto Entertainment District Association
Toronto Fire
Toronto Hydro
Toronto Public Health
Toronto Transit Commission Security
TPS – Auto Squad
TPS – Auxiliary Officers/volunteers
TPS – Community Mobilisation
TPS – Community Response/Neighbourhood officers
TPS – Community Services, Crime Prevention, and
School Liaison officers
TPS – Crime Analysts
TPS – divisional Crime Management Teams
TPS – divisional Field Intelligence Officers
TPS – divisional monthly community bulletins (used
by local politicians as an info. source)
TPS – divisional websites
TPS – Drug Squads
• TPS – enforcement following-up agencies placing
work orders, compliance orders, etc.
• TPS – ethnic officers
• TPS – Intelligence Services/Guns & Gangs/Urban
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Organized Crime
TPS – Parking Enforcement
TPS – targeted enforcement/patrol
TPS – TAVIS Rapid Response Teams
TPS – Traffic Services
training
tutoring
volunteer instructors
Wii games systems
youth employment programs
Youth Hostel Services
youth mentoring
youth outreach workers
youth support services
youth teen violence prevention programs
types of achievements/outcome of use of resources
during 2006, 2007, and 2008:
• additional security infrastructure in housing
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complexes (e.g. security cameras, increased lighting,
improved locks, permanent security staff on the
property longer)
after-school mentoring sessions provided
after-school programs developed
anti-violence outreach programs held
appropriate facilities located
arrests made/charges laid (e.g. guns, drugs, assaults,
etc.)
assignment of officers to priority neighbourhoods to
be responsible for identifying, developing, and
working with community partners
assistance given to families with youth involved in
gang activity
assistance with investigation of crimes
assistance to homeless victims of crime
at-risk youth diverted to creative arts programs and
away from gangs
better community understanding of hate crimes,
domestic violence
better community understanding of police role and
resources
buildings boarded up/trespassers removed
business community contributed computers to youth
at risk, faith groups, community centres
by-laws enforced
camera club started (officers purchased cameras with
CPLC money, gave instruction to kids, and
supervised project)
community events held
community input on crime
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• community involvement in local problem solving
• community meetings/events hosted
• community mobilisation 30-minute programs
completed
• community needs assessment completed
• community/neighbourhood clean-ups and restoration
projects in high crime areas
• community safety walks
• community, social, and industry partners donated
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computers for after-school programs for youth and
employment training for adults
compliance checks at problem properties
compliance orders issued at problem properties
contacts provided for resources to meet the needs of
the community
co-operative development of after-school children’s
program
co-ordination of resources
corporate sponsorship of 'Art Starts' in identified
neighbourhoods (music and painting done)
CPLC sponsored breakfast club, reading initiative,
youth activities
crime prevention activities
crime prevention information distributed
crime report forms developed
criminal activities identified
decrease in auto thefts
decrease in most major crime indicators
decrease in reported violent crime
decreased number of community complaints
decreased reliance on primary response services
• decreased street robberies targeting portable
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• increased community understanding of police role
electronic entertainment devices
disorder reduced
effective outreach to community
enhanced youth leadership and life skills
equestrian program for girls at risk
eviction hearings held
external and internal community mobilisation
awareness
community feedback through surveys
fewer calls for disorderly behaviour
fewer drugs/drug traffic in area
fewer police resources required
fewer radio calls
financial support to programs
garbage removed
graffiti removed
guns removed from the street
heightened community awareness of safety, security,
and crime prevention issues
homework mentoring program started
identification and access to private property locations
for covert observations
illegal street vending in two communities was
addressed
improved communication and information sharing
improved communication between police and
community, especially youth
improved community involvement and co-operation
improved crime prevention and community capacity
building
improved lighting in areas
improved partnerships, information sharing, and
program delivery with community service providers
improved quality of life for area residents
improved relations with the LGBT community
improved relationships and better understanding of
responsibilities between city staff and Service
members
improved resource sharing
improved response to crime in targeted areas
improved service delivery
improved site security after action on CPTED/safety
audit findings
improved student understanding of technology and
applications
improved understanding by youth of police roles,
youth rights, and responsibilities
increased access and decreased wait times for
victims to access support services/resources
increased capacity to respond to victims needs
increased communication with community, youth
agencies
increased communication between mall owners,
tenants, community, and police
increased community mobilisation/community
engagement and knowledge of local crime issues
increased community ownership of neighbourhood
issues
increased community satisfaction
and resources
• increased enforcement/targeted enforcement
• increased level of information received from
community, which assisted in investigations
• increased monitoring of parks, recreation facilities
• increased opportunities for youth employment
• increased parental knowledge of resources available
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10
to assist youth
increased participation in Neighbours Night Out
increased perception of safety on the street
increased police understanding of community needs
increased police visibility/more directed patrols
increased referral to agencies by officers
increased release compliance
increased support for solving community problems
increased support services to victims
increased use of community complaint form
information on crime and police provided to new
residents of Canada
information on crime prevention and personal safety
provided to college students
joint identification of and efforts to address problems
and problem areas/individuals
life skills (including cooking) classes for youth
liquor licenses temporarily or permanently suspended
at problem establishments
media marketing of crime prevention and youth
outreach programs
meetings with members of specific communities to
deal with crime and safety problems
monies raised to spend on community outreach
programs
more information from community to better address
crime issues/concerns
more Neighbourhood Watch communities created
more residents participating in programs
more substance abuse treatment programs offered
more visible and frequent police presence, including
patrols and foot patrols
more youth involved in their own communities (e.g.
Youth Assisting Youth)
neighbourhood received additional security
infrastructure (e.g. security cameras, increased
lighting, improved locks, crime prevention, CPTED
changes, permanent security staff available for longer
periods)
new city partnerships and identified city resources
assisted divisions with community mobilisation
initiatives
new educational programs/lectures set-up
new partnership between youth workers and
neighbourhood officers
operational plan created that decreased calls for
service to a community mental health agency
opportunities for feedback provided
opportunities for youth to be involved in community
projects
opportunities to resolve youth crime issues and
related investigations
pamphlets handed out at schools and on the TTC
• parks safer
• partners, community members educated
• people more willing to come forward and report
• sporting events held
• stabilised level of crime
• street racers kept from loitering by closing Tim
crimes
Horton’s 10pm-4am, fencing off Home Depot lot
• persons investigated
• police invited to and attended community meetings
• positive interaction between police, youth, and the
• stronger sense of security in neighbourhood residents
• successful prosecutions involving young witnesses
• support and growth of at-risk outreach youth
community as a whole
programs
• positive media attention for youth
• POTs Issued
• problem addresses (booze cans, drug houses) in
• support provided for victims/children of domestic
violence
• surplus food/beverages supplied to Homeless
Persons Breakfast program
residential/community areas closed down
• threat assessments completed
• used facilities to hold police-community events
• volunteers delivered crime prevention/crime
• problem businesses closed
• property and building improvements (structural and
appearance) made/‘eyesore’ properties cleaned up
awareness bulletins
• recreational and creative arts programs developed,
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especially for teenagers on weekends and evenings
reduced level of drug trafficking
reduced number of complaints about youth-related
crime and disorderly behaviour
reduction in street level violence occurring in public
housing
reduced victimization
referrals for children/youth getting involved/ already
involved in gang activity
referrals for youth who will potentially get in embroiled
in the criminal justice system
relationships built between police, youth, the
community, local media
residents better prepared to recognise and address
crime issues
residents more proactive in program participation
safety audits conducted
six four-month internships offered to local youth to
work in an office environment
social activities and employment opportunities made
available to youth
space made available for youth to receive literacy
skills, tutoring, computer skills
11
• volunteers delivered notices regarding upcoming
community meetings
• walkabouts with city councillors, BIA & community
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members, municipal licensing inspectors, and AGCO
inspectors
weapons seized/firearms licences denied
worked with city agencies to co-ordinate services in
Lawrence Heights
youth acquired new skills, made contacts for future
employment
youth created art and posters, not graffiti
youth counselled
youth exposed to diverse employment opportunities
youth helped to exit gangs
youth introduced to photography
youth involved in after school programs
youth learned to express themselves verbally, not
through violence
youth outreach programs
youth prevented from joining gangs
youth received instruction and mentoring in financial
management
♦
*
decrease in violent crime in the zones containing the identified neighbourhoods
‡
**
**
**
the rate of violent crime decreased 6.5% in the city’s 13 priority neighbourhoods
between 2006 and 2008
*
Includes murders & attempts, assaults, robberies, sexual offences, and sexual assaults. NOTE: Throughout the document, due
to regular updates to the Service’s live database, crime and arrest/charge data for previous years may have been
revised/recalculated to reflect the latest available data and for the sake of fair comparison.
‡
Throughout this report, data provided in relation to violent crime rates by neighbourhood are susceptible to a degree of error due to
complexities involved in compiling and mapping the data (i.e. geo-coding). Geo-coding is the process of assigning geographic coordinates to street addresses (offence locations) and is critical in order to select records within a geographic boundary. The
neighbourhood data provided are based only on data that was geo-coded. Due to the current reliance on ‘manual’ geo-coding of
occurrences, there were roughly 9% of records that were not geo-coded for each of the three years examined.
**
The rate per 1,000 population by neighbourhood is calculated based on the assumption that a total of 20% of the estimated
Toronto population lived in the 13 identified priority neighbourhoods (according to the 2001 Census).
12
GOAL: Create partnerships with youth, community, and/or government/public
services/agencies/organisations to assist in the development and implementation of
initiatives to decrease involvement of youth in criminal activities, especially violent
crime.
STRATEGIES:
Promote and increase the
participation of
community and corporate
partners in Toronto Police
Service programs, such
as Graffiti Eradication,
Empowered Student
Partnerships (ESP),
Student Crime Stoppers,
Five Core Curriculum,
and Police & School
Orientation Sessions, and
participate in the
development of new
programs to direct youth
away from violence.
Participate in and
promote youth-focused
community mobilisation
initiatives such as the
Youth in Policing
employment program and
police-youth ProActionfunded initiatives. In
addition, through the
creation of new
community partnerships,
such as with the faith
community, address
youth concerns that will
discourage them from
involvement in criminal
activities.
Provide opportunities for
youth volunteers to take
an active role in policecommunity partnerships
at the local level. This
may include, but is not
limited to, divisional
volunteers, special events
support, police-youth
mentoring, the TROOP
program, Student Crime
Stoppers, MADD,
Community Police Liaison
Committees, and Town
Hall meetings.
Identify high risk
neighbourhoods,
spaces and conduct
increase in number and type of partnerships:
during 2006: number of partnerships created to address involvement of youth in criminal activities = 184
between 2006 and 2008, Service units reported creating 361 new partnerships to address youth
involvement in criminal activities
number and type of programs developed:
during 2006: number of programs developed with partners to address involvement of youth in criminal activities =
129
119
56
number and type of programs implemented:
during 2006: number of the above programs implemented with partners to address involvement of youth in criminal
activities = 125
activities = 97
activities = 54
13
number of youth involved in each program:
during 2006: an estimated 42,129 youth received or participated in the above programs/projects/initiatives
(youth may have been involved in more than one program/project/initiative)
decrease in number of youth arrested for violent crime (by geographic area):
(arrest information by geographic area not currently available; will be available with the implementation of geo-coding)
in 2006: total number of youth (12-17 yrs) arrested for violent crime = 2,590
rate per 1,000 youth = 13.1
the number of youth arrested for violent crime increased between 2006 and 2008
increase in number of youth cleared otherwise (diversion):
in 2006: number of youth (12-17 yrs) cleared otherwise = 2,170
the number of youth cleared otherwise (diversion) decreased between 2006 and 2008
*
decrease in victimisation of youth by violent crime :
in 2006: number of youth (12-17 yrs) victimised by violent crime = 4,988
the number of youth victimised by violent crime decreased between 2006 and 2008
role played by police in partnerships:
contribution of each partnership to the Service:
* Includes homicides & homicide-related offences, sexual assaults, sexual offences, assaults, abductions, and robberies.
14
♦
increase in number and type of partnerships
during 2006:
number of partnerships created to address involvement of youth in criminal activities = 184
during 2007:
during 2008:
between 2006 and 2008, divisions and the Community Mobilisation unit reported
**
creating 361 new partnerships to address youth involvement in criminal activities
the agencies/organisations partnerships were created with include:
(partnerships created in 2006, 2007, and 2008 only, as reported by the divisions and the
Community Mobilisation unit – some units may have formed new partnerships with organizations
that were already partners with another unit or units; partners for all years have been combined into
the list below)
4Life Foundation
Action for Neighbourhood Change groups
African Canadian Christian Network
Albion Neighbourhood Services
Argos Foundation Stop the Violence
Art Starts/Tim Hortons
Aussie X (Australian Rules Football Organisation)
B4Life Program
Bail and Parole – diversion program
Bass Pro Stores
Bell Canada
Breaking the Cycle
Building Bridges
Burton Snowboards (CHILL Program)
Cadillac Fairview
Camp Kinark Leadership Camp
Canada Safety Council
Canadian Amateur Tug-of-War Association
Canadian Automobile Association
Canadian Emergency Services Boxing Association
Canadian Somali Association
Canadian Tamil Youth Development Program
Central Toronto Youth Services (Pride and Prejudice
Program)
• Centre for Addiction and Mental Health
• Child and Family Development Institute
• Chris Bosh Foundation
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**
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churches, mosques
Cineplex
City of Toronto Councillors
City of Toronto Economic Development, Culture, &
Tourism
City of Toronto – refurbishing bicycles
City of Toronto Parks & Recreation
City of Toronto Safety Secretariat
Community CAVE
Community Dig In
Community Police Cricket Exhibition Fun Fair
community Vertical Watch programs
Community World Cup
Conflict Mediation Services of Downsview
Corrections Canada
Costa Rican Tico Police Orphanage
CPLCs
Crime Prevention Association of Toronto
CTI’s Breaking the Cycle Youth Gang Exit &
Ambassador Leadership Project
Daily Bread Food Bank
Delisle Youth Services
Department of National Defence - Army Signals
Cadet Corps
Dixon Coalition
Dixon Community Youth Services
domestic violence shelters
Downsview Park
If an organization partnered with more than one division/unit, each partnership was counted separately.
15
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East Scarborough Boys & Girls Club
East York Strategy
Elevated Grounds
Elmbank School Parents Association Volunteers
Empowered Students Partnerships program
ESL classes
Eva’s Place Youth Shelter
Exchange Canada
faith leaders
Firstgroup
Five Points Community Action Group
Four Villages Community Health Care Group
Future Shop
G2-Net Mobile Art Studio-Any Art Anywhere
Gabriel Dumont Aboriginal Community Group
Girl Guides
Grandravine Tornados Community – Special Needs
Interaction
Green Dolphin Environmental
Green Hill Community Association
Guidance of Canadian Somali Youth
‘Heart2Heart’ Basketball program
Heart and Stroke Foundation
Hincks-Dellcrest Centre
Hockey Hall of Fame
homework clubs
Horn of Africa Parents Association 'Youth Assisting
Youth Leadership Program'
Horses and Heroes
hospitals
Hudson’s Bay Company
IBM – First Nations School
International Special Needs Hockey Tournament
Interval House
It’s In Me Education and Training Program
Jabulani
Jamaica Police Constabulary
Jamaica Youth Council and Schools
Jamestown Resident Engagement Group
Jamestown Safety Committee
Jewish Vocational Services
Junior Blues
Junior Officers Youth Program
Kabul/Afghanistan Youth Initiative
Kidfest Canada
Kids and Kops program
Kids and Police Posse
KidSport
Kingston Road Working Group
Lamp Community Centre
Larry Grossman Arena
Laser Eagles
Learning Enrichment Foundation
Leave Out Violence
Mabelle Housing Association
Maritz Canada Incorporated
Mayor’s Neighbourhood Youth Action Team
McDonald’s Restaurants
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16
Merry-Go-Round Foundation
Metro East Detention Centre
Metro Youth Services
Microsoft Canada
Mimico Corrections Youth Facility
Ministry of Natural Resources
Ministry of the Attorney General
Ministry of Youth and Family Services
Moss Park Youth Group
Mothers Against Drunk Driving (MADD)
MuchMusic
National Hockey League Players Association
Native Family Services (Keeping the Circle Strong
Camp)
neighbourhood action teams
neighbourhood community centres
North Etobicoke Revitalization Project - Arts &
Culture and Safety Committees
O’Connor Neighbourhood Committee
Ojibway First Nations
Ontario Crime Analyst Network
Ontario Cycling Federation
Ontario Gang Association
Ontario Iraqi Association
Ontario Justice Education Network
Ontario Provincial Police
Oolagen Community Services
Overseas School Pen Pal Program
Oxmen Football
Parents of Youth
Parma Court Community
Pathways for Youth
Play the Ball
Priority Neighbourhood (Eglinton East / Kennedy
Park) youth programs
Priority Neighbourhood (Kingston/Galloway/Orton
Park Rd) Safety Committee
Priority Neighbourhood (Scarborough Village) Youth
Lounge
Proctor and Gamble - Junior Achievement Program
Provincial Probation
ratepayers associations, residents associations
Reading Buddies
Reconnect – Mental Health Services
Red Door
Rio Can Property Management Services
Roarrockit Skateboard Company
Rogers Television
Safe Schools Program
Salvation Army
Scarborough Muslim Association Youth Programs
schools (elementary, middle, high schools, colleges,
universities)
school sports programs
Second Base Shelter
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♦
Skyservice
Somali Parent Coalition
Somali Youth Organization
South Etobicoke Hoops (Basketball Program)
Speech That Enlightens People, Uplifts Places
(STEP UP)
SportsNet
Stage Kids
Student Crime Stoppers
Supra Soccer Association
Syme-Woolner Neighbourhood & Family Centre
Tamil Parents Association
The Gatehouse
The Hangar
The Student Commission
Thorncliffe Neighbourhood Office
Tim Hortons ‘Earn a Bike’ Program
Toronto Blue Jays
Toronto Catholic Children’s Aid Society
Toronto Child Abuse Centre
Toronto Children’s Aid Society
Toronto Community Housing Corporation
Toronto District and Toronto Catholic District School
Boards
Toronto East Detention Centre
Toronto Etobicoke North Multi-cultural Association
Toronto Five-O Basketball
Toronto Football Club
Toronto Parking Authority
Toronto Public Health
Toronto Public Library Youth programs
Toronto Raptors Foundation
• Toronto Residents in Partnership
• Toronto Transit Commission Special Constable
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Services
Toronto Youth Action Restorative Justice Project
Toronto Zoo
TPS (Auxiliary, 41 Division Gang Committee)
Touchstone Youth Centre
Tumivut Youth Shelter
University Settlement Recreation Centre
Ward 10 Youth Service Network
West Hill Community Services Youth Outreach,
Education and Mentoring Program
West Humber Somali Parents Association
West Indian Volunteers of Jamestown
Westminister Branson Neighbourhood Action Team
Willowtree Tenant Board
Women Abuse Council
York Regional Police
York South-Weston Family Network
Youth Advisory Council
Youth Assisting Youth
Youth & the Law program (youth outreach program)
Youth Employment and Local Leadership program
Youth In Policing Initiative
Youth Line
Youth Link – Community Youth Outreach
Youth Safety Ambassadors program
Youth Speak
Youth Workers (Antibes Community Centre)
Youthdale Treatment Facility
YWCA Scarborough Branch Youth Program
YWCA Scarborough Village Employment and
Resource Centre
number and type of programs developed
during 2006:
number of programs developed with partners to address involvement of youth in criminal activities =
129
during 2007:
number of programs developed with partners to address involvement of youth in criminal activities =
119
during 2008:
number of programs developed with partners to address involvement of youth in criminal activities = 56
the types of programs developed in 2006, 2007, and 2008 include:
•
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•
•
4Life Foundation
after-school and homework clubs
alternative measures program
anti-bullying programs
anti-drug campaign
• arts/music programs
• assisting students with development of 'core skills' to
assist them in making better choices
• B4Life Program
• bicycle clubs/rodeos
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book clubs/reading programs
breakfast clubs and after school programs
Breaking the Cycle - gang intervention program
Bringing Home the Warmth
Building Bridges program
building the BMX track at the Wallace Emerson
Community Centre
camping programs (School Leadership, TROOP,
Domestic Violence TROOP, Project Respect)
Catholic Children’s Aid Society High Risk Review
Team
Child Witness to Domestic Violence campaign
CHILL
college students volunteer time with kids in
community
community fairs/family fun fairs
compliance checks
computer clubs
computer training and literacy programs
cooking programs
Cops and Kids Sharing the Ball
counsellors to address youths’ concerns
crime prevention programs/workshops
cyber/Internet safety/cyber bullying programs
day trips for at-risk youth
deterrence interventions – gangs, criminal activities
domestic violence prevention programs for adults and
youths
drinking and driving program
Drop-in Centre for students for assistance with
homework, etc
drug-proofing education program for parents
Drum Circle program (youth encouraged to express
selves positively)
Duke of Edinburgh Award to recognize students who
volunteer in the community
Dunk Out The Violence program
Early Years Learning Centre Safety and Crime
Prevention Program
Earn a Bike program
E-Buddies
Elevated Grounds
employment mentoring
Empowered Student Partnerships
Etobicoke Strategy
Exchange Canada
Family Fishing Day
family violence prevention presentations
fence constructed in community
gang prevention programs
Gang exit program
graffiti eradication and community
beautification/clean-up programs
Gun Play, No Way program
hate crime lectures
Haunted House
high school bursaries
high school liaison
holiday parties
18
• homework clubs/mentoring
• hotline for reporting homo/transphobic violence and
bullying
• interaction/mentoring with students who are banned
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from attending regular schools due to social and/or
criminal difficulties, or to expulsion
Inward Bound
job skills training
joint Police/Children’s Aid Society training and
information sessions
Junior Officers program
karate/self defence classes
Kidfest Reading and Running Program
Kids Police Posse
Knitting Club
Law in the Mall program
leadership training
literacy programs
meetings of Group Home Administrators
mentoring programs
Merry-Go-Round
Movie Night
Mural Mentorship Program
neighbourhood and school programs
neighbourhood change programs
neighbourhood youth council
newcomers safety and crime prevention program
Ontario gang association workshops
outdoor recreation (e.g. hiking, horseback riding,
skating
outreach programs (youth safety, information,
education)
Overseas School Pen Pal Program
parent support group (dealing with at-risk youth)
partners develop/distribute appropriate youth crime
prevention literature to their constituents
PEACE project
photography programs
Plant Flower Day
Play the Ball
Police Link Project
police-school orientation sessions
police-youth workshops
policing information to ESL classes
positive interaction with youth
Positive Ticketing
presentation at schools to students, staff (antiviolence, gangs, anti-drug, bullying, Internet safety)
presentations as part of ESL program on youth
issues in high risk areas
presentations for parents
Junior Achievement program – student financial
education
program to address homo/transphobic violence and
eliminate criminogenic conditions for LGBT-identified
youth
program to deter involvement in criminal activity provides an accurate picture of life within the criminal
justice system and jail
program to encourage youth to join Military Cadets
• Project Overhaul (police re-building classic vehicles
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with at-risk youth)
Project STOP
project with Eva’s Place to develop closer ties with
support workers and track occurrences related to
homeless youth
promoting the value of continuing education and
employment opportunities
providing assistance to youth victimized by crime
(directly or indirectly)
providing information on how to make better choices
providing parents information about issues relating to
youth crime
providing strategies to deal with youth victimization
based on sexual orientation
Race for Race
Reading Buddies (kids writing letters to kids in other
countries)
rebuilding homes in New Orleans
Replay program
Restorative Justice Circle
road safety lectures
Rookie Ball
safety patrols
scholarship/bursary program
School Trustee forums
sewing programs
sharing intelligence with gang investigators, crime
analysts from other Ontario jurisdictions
South East Scarborough Aboriginal Community Pow
Wow
sports programs (basketball, volleyball, soccer)
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Stay in School program
Stop the Hatred program for schools
Students Together Embracing Peace (STEP)
The Students Commission
Touchstone Youth Centre Partnership
tutoring program
violence reduction/intervention and anti-violence
projects
West Justice Committee
Wii and Math program
workshops to youth on safety, gang awareness,
substance abuse, the legal system, employment
(officers take youth from the community to bail court
to observe the judicial system; a judge speaks to the
youth and answers questions)
youth advisory group
Youth Assisting Youth Leadership Safety
Ambassadors programs
youth camera club
youth mentoring youth program
Youth Criminal Diversion Initiative
youth gang intervention/investigation
Youth in Policing employment initiative
Youth in Turmoil program
Youth Justice Committee
youth leadership programs
youth life skills and community ownership programs
youth pre-charge diversion program
youth programs
youth radio station
Youth Safety Training
number and type of programs implemented
during 2006:
number of the above programs implemented with partners to address involvement of youth in criminal
activities = 125
during 2007:
activities = 97
during 2008:
activities = 54
the types of programs implemented include:
during 2006, all of the above programs, except
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camping program
sports program
project under the PEACE program umbrella
youth mentoring youth program
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alternative measures program
anti-bullying programs
counsellors to address youth concerns
crime prevention workshops
cyber/Internet safety/cyber-bullying programs
Drum Circle program
police-youth workshops
providing assistance to youth victimized by crime (directly or indirectly)
providing information on how to make better choices
providing parents information about issues relating to youth crime
tutoring program
Youth in Turmoil program
youth life skills and community ownership programs
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♦
compliance checks program
music program
number of youth involved in each program
during 2006:
an estimated 42,129 youth received or participated in the above programs/projects/initiatives
(as reported by the divisions and the Community Mobilisation unit; youth may have been involved
in more than one program/project/initiative)
during 2007:
during 2008:
♦
decrease in number of youth arrested for violent crime (by geographic area)
(arrest information by geographic area not currently available; will be available with the
implementation of geo-coding)
in 2006:
total number of youth (12-17 yrs) arrested for violent crime = 2,590
in 2007:
in 2008:
the number of youth arrested for violent crime increased 2.9% between 2006 and 2008
20
♦
increase in number of youth cleared otherwise (diversion)
in 2006:
number of youth (12-17 yrs) cleared otherwise = 2,170
in 2007:
in 2008:
the number of youth cleared otherwise (diversion) decreased 13.7% between 2006 and
2008
♦
decrease in victimisation of youth by violent crime
in 2006:
number of youth (12-17 yrs) victimised by violent crime = 4,988
in 2007:
in 2008:
the number of youth victimised by violent crime decreased 6.0% between 2006 and 2008
♦
role played by police in partnerships
during 2006, 2007, and 2008:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
academic instruction/tutoring
accompanied youth on trips
acted as liaison to assist program development
advisor/information resource
anti-violence and anti-gang intervention
assisted in evaluation
assisted with community capacity building,
community development
assisted with development of strategies
assisted with funding applications/fundraising
events
assisted with program development/creation
assisted with program implementation
assisted with security and enforcement of crimes
on TCH property
assisted youth in developing technological skills
collected/sought out required resources
community mobilisation/capacity building
conducted safety audits/CPTED reviews
conducted station tours
co-ordinated all aspects of program
co-ordinated/organized event
delivered information/lectured/participated in
discussions
disseminated information to partners
equine instruction
• e-mailed kids
• established relationships with kids from problem
areas
• facilitated meetings
• gathered information
• helped eliminate criminogenic conditions for at-risk
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
21
youth
helped students with non-policing issues
hosted fundraising dinner
implemented/ran program
interacted with participants/part of the program
interacted with the community
involved in protocol development
liaised with business community
liaised with other Service units
liaised with partners/community
liaised with schools/community groups/City
liaised with social services for enforcement on
derelict properties/irresponsible landlords
listened and responded to community concerns,
issues
mediation/negotiation
mentored
organised, co-ordinated, and/or supported events,
programs
organised resources for program
• participated in events, sports, programs
• positive role modelling
• promoted a positive lifestyle, life skills
• provided expertise in the development of an on•
•
•
•
development
• promoted community involvement and unity
• promoted cultural understanding
• promoted opportunities for youth involvement in
police-community partnerships
promoted positive image of police
promoted positive police-youth relationships
promoted problem-solving skills
promoted understanding of police role
promoted the value of education
promoted youth engagement
provided a better understanding of the role of
police in youth issues
• provided back-up for GO Transit Security
• provided community safety, and policing
information
• provided education/awareness/prevention
information
•
•
•
•
•
•
•
•
•
•
•
♦
•
•
•
•
•
•
•
•
line reporting tool
provided facility
provided guidance, role models for youth at risk
provided leadership, leadership skills
provided opportunities for youth engagement with
community members and organisations assisting
at-risk youth
provided program resources/funding
provided referrals
provided safety awareness information
provided strategies to youth to help them deal with
victimization
provided support to Parks staff and security
refereed/coached/trained
sat on committee/provided input on policing issues
served dinner
supervised
transported kids
worked with students
worked with TTC Security
contribution of each partnership to the Service
during 2006, 2007, and 2008:
• addressed under-reporting of victimization
• anti-drug campaign raised awareness about
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
• decreased number of youth-related crimes at
schools involved in the initiatives
impact of drugs and the crime related to drug use
assisted with security and enforcement
at-risk youth provided with organised activities to
encourage positive lifestyle choices
better police-youth relations
better understanding of issues facing youth as a
contributing factor to criminal activity
bridged cultural gaps for better understanding
between police and community
built bridges between the Service and community
youth
business community increased financial support to
various community programs
community problems/concerns addressed
community problems/concerns identified
community safety improved
community services partners networked, shared
resources, and co-ordinated service delivery to the
community
created a pool of resources to use when solving
problems
created a positive working environment for officers
created awareness and education for the
community to prevent crimes
created gang exiting strategies
crime prevented
crime prevention tool created
decreased crime, violent crime, drug use
22
• decreased street robberies around schools
• demonstrated a commitment to community safety
and crime prevention
• developed Urban Native Youth Riding project
• domestic violence prevention initiative promoted
within community
• efforts made to reduce violent crime
• encouraged active involvement in Service
initiatives by community partners
• encouraged students to stay in school or to
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
acquire skills needed for employment
encouraged youth to make positive life choices
enhanced co-operation between police and youth
enhanced youth/police relationships
facility provided
fence constructed
fewer calls for service
fewer problems to deal with in malls
fewer public complaints
fewer youth involved in criminal activities
funding received for programs
graffiti cleaned up
identified youth at risk
identified youth gang activities
implemented program
improved communication
improved communication with youth
improved community-police relations
• improved co-operation/information provided in
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
relation to criminal matters
improved international relations
improved quality of life and security for residents
improved the Service’s ability to address the safety
concerns of vulnerable groups
increased agency referrals
increased awareness of Service members re:
experiences of victims
increased communication with community, partner
agencies/organisation
increased community engagement
increased community understanding of police role
in dealing with youth crime and violence
increased public perception of safety
increased information flow between public and
police
increased leadership in community
increased reporting of crime, community concerns
increased respect
increased trust between police and students,
community
information/intelligence gathered
information shared with community/ community
agencies
mobilized neighbourhood resources
more participation in problem-solving
new Canadians introduced to police
new partnerships created
new resources/contacts identified
Ontario Provincial Police provided training
opportunity for youth to meet officers in nontraditional setting
other involved agencies provided staff to be
trained as facilitators
police received information that assisted with
arrests and prevented further victimization
positive community feedback
positive interaction between police and youth
positive role models for youth
23
• prevented duplication/overlap of services
• proactive involvement of community partners in
Services initiatives
• promoted positive image of police/policing
• promoted the Service as a future employer for
diverse communities
• provided assistance with program development
and implementation
• provided cultural and spiritual knowledge to
Service members
• provided information to youth to raise awareness
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
of consequences of drinking and driving
provided positive media coverage of youth
provided resources to support ESP program
provided support for police programs
provided transportation, necessary accreditation,
and tickets for field trips
provided venues
reduction in criminal activity by having youth
involved in programs
Service able to educate a large portion of the
community on laws of the country and the city, and
about being responsible citizen
showed youth alternatives to crime/the
consequences of criminal activity
sponsored police-youth sporting events
strengthened co-ordinated delivery of services to
the community
strengthened relationships/partnerships
trust built between youth and police
youth-at-risk identified
youth diversion component to program
youth engagement tool developed
youth exposed to community problems and joint
problem-solving by police and community
youth gang activities identified
youth provided an opportunity to better understand
police roles and functions
youth supported in continuing their education
GOAL: Increase community awareness of and opportunities to provide input on
neighbourhood policing issues/concerns and/or to participate in neighbourhood
problem-solving.
STRATEGIES:
Develop and implement
unit-level Internet web
pages that may include,
but are not limited to, upto-date crime
management information,
opportunities for
community involvement,
wanted persons, crime
prevention information,
divisional community
bulletins, specific contact
information, the ability for
members of the public to
send information, and the
ability to record the
number of times the site
was accessed.
Create and implement a
unit-specific e-mail
distribution list of
interested persons to
allow for the mass e-mail
distribution of crime
information, requests for
public assistance,
community events, media
releases, public safety
concerns, and notices.
Review and adjust the
membership of each
Community Police Liaison
Committee (CPLC) to
ensure that each includes
representation of youth
and residents of the
divisional priority
neighbourhoods, and that
each reflects the cultural
demographics of the
division.
Identify high risk
neighbourhoods,
spaces and conduct
increase in number and type of awareness initiatives:
during 2006: number of awareness initiatives = 146
the number of awareness initiatives increased between 2006 and 2008
increase in number of mechanisms for receiving community input on neighbourhood issues/concerns:
in 2006: number of mechanisms = 138
the number of mechanisms for receiving community input on neighbourhood issues/concerns increased
24
increase in number of people providing input on neighbourhood issues/concerns:
during 2006: number of people providing input on neighbourhood concerns = 10,786
(from rough estimates by the divisions)
(Note: In all years, some divisions reported they were unable to provide rough estimates, noting they received input
from members of the community, community groups, the CPLC, town hall meetings, community agencies, and through
dedicated telephone lines and e-mail addresses.)
the number of people providing input on neighbourhood issues/concerns decreased between 2006 and
2008
increase in number of people involved in solving neighbourhood problems:
during 2006: number of people involved in solving neighbourhood problems = 4,391
(Note: In all years, some divisions reported they were unable to provide rough estimates, noting members of the
community, community groups, community agencies, city services, the CPLC, business groups, schools, etc. were all
involved in solving local problems.)
the number of people involved in solving neighbourhood problems decreased between 2006 and 2008
increase in number of neighbourhood problems addressed:
during 2006: number of neighbourhood problems addressed = 2,107
the number of neighbourhood problems addressed increased between 2006 and 2008
increase in community perception of opportunities to provide input on neighbourhood policing issues and to
*
participate in problem-solving:
in 2007: proportion of community who thought that over the past year there had been an increase in opportunities to
provide police with input on policing issues in their neighbourhood – 10%
provide police with input on policing issues in their neighbourhood – 13%
the proportion of the community who thought that there had been an increase in opportunities to
provide police with input on policing issues increased between 2007 and 2008
participate with police in neighbourhood problem-solving – 9%
*
Throughout this report, community/public perceptions in 2006 and 2008 were collected through a random survey of 1,200 adult
residents of Toronto, conducted for the Service at the end of the year; the results are considered accurate within ±3%, 95 times out
of 100, of what they would have been had the entire adult resident population of Toronto been surveyed. Community/public
perceptions in 2007 was collected through a random survey of 600 adult residents of Toronto, conducted for the Service at the end
of the year; the results are considered accurate within ±4%, 95 times out of 100.
25
participate with police in neighbourhood problem-solving – 10%
the proportion of the community who thought that there had been an increase in opportunities to
participate with police in neighbourhood problem-solving increased between 2007 and 2008
(Note: Neither question was asked in the 2006 community survey.)
♦
increase in number and type of awareness initiatives
during 2006:
number of awareness initiatives = 146
during 2007:
during 2008:
the number of awareness initiatives increased 104.1% between 2006 and 2008
types of initiatives during 2006, 2007, and 2008:
(as reported by the divisions and the Public Information unit)
• articles/columns in local newspapers, including ethnic
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
newspapers
attended community meetings/events/festivals
brochures developed by Community Police Liaison
Committees (CPLCs)
business, hotel, motel community e-mail programs
Closed Circuit Television (CCTV) Committee
communication initiative regarding community
complaint forms
community bulletins/newsletters
community bulletin on the Internet/e-mail bulletins
community complaint forms distributed by CPLC
members
Community Development and Community Safety
committees
Community Information Package dropped off at each
break & enter scene
Community Mobilisation officer encouraged
participation in neighbourhood problem-solving
Community Response officers
community walkabouts
community youth programs
CPLC crime prevention programs
CPLC outreach at community meetings
crime/community alerts
crime management meetings
Crime Prevention Association of Toronto meetings
crime prevention/awareness initiatives
Crime Prevention officers
CPTED audits
dedicated community voice mail phone line
divisional Auxiliaries distributed information/
pamphlets
• divisional open houses
• ‘e-Buddies’ program
• ‘e-mail A Cop’ program developed (community can e•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
26
mail questions/concerns)
Eaton Centre Emergency Preparedness committee
ESL classes
ESP program in schools
Etobicoke Strategy
health care/police liaison committees
home/apartment security audits
Home Security Academy
improvements to divisional websites
increased liaison with neighbourhood-oriented
committees/agencies
Information Contact Card distributed by officers while
at/investigating crime scenes
information sent through auto dialler, e-mail
liaison with Rogers Cable
letters hand-delivered to residents and businesses in
high crime areas
letters sent to residential groups outlining services
offered, divisional resources available for nonemergency issues
letters sent to schools outlining services offered,
divisional resources available for non-emergency
issues
liaison with local councillors
liaison with local media
liaison with schools, universities, colleges
Media Open House for journalists, broadcasters,
representatives from ethnic media
meetings held by CPLCs
• meetings with Business Improvement Associations,
•
•
•
•
•
•
♦
•
•
•
•
•
•
•
•
•
community groups, faith groups, Neighbourhood
Action Teams, consulates
Neighbourhood Offices
neighbourhood ‘Safe and Secure’ committees
neighbourhood safety assessments
Neighbourhood Watch meetings
newspaper articles
officers in neighbourhoods/communities/schools
Operation HOME
PEACE lectures
presentations, displays, lectures
ratepayers meetings
seniors programs
tenant meetings
town hall meetings
YIPI students
youth leadership camps/sessions
increase in number of mechanisms for receiving community input on neighbourhood issues/concerns
in 2006:
number of mechanisms = 138
in 2007:
in 2008:
the number of mechanisms for receiving community input on neighbourhood issues/
concerns increased 15.2% between 2006 and 2008
types of mechanisms available during 2006, 2007, and 2008:
(as reported by the divisions)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
automatic dialler feedback
business, hotel, motel community e-mail programs
community alert
community bulletins/newsletters include ways to
provide feedback/information
community committees
community e-mail program
community fairs/events/meetings
community feedback on the Internet
Community Information Exchange
Community Information Package dropped off at
each break & enter scene
community presentations/lectures
community surveys/feedback forms
CPLC e-mail address
CPLC meetings
CPTED/safety audits
CR officers forming partnerships with their
neighbourhood communities
created advisory groups/committees
created Neighbourhood Resource Team
created position of divisional community
mobilisation officer
created/distributed community complaint forms
Crime Prevention and Community Service officers’
voice and e-mail systems
critique sheets for programs
divisional auxiliaries information programs
divisional crime prevention officers attend major
crime scenes to speak to victims and neighbours
to get community input
divisional open houses
27
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
divisional/Service websites and e-mail
‘E-mail A Cop’ program
e-mail and phone contact awareness set up
e-mail/dedicated divisional e-mail addresses for
reporting community concerns
ILP forms
increased interaction with community
Information Contact Card distributed by officers
while at/investigating crime scenes
liaison with schools (including school boards),
colleges, universities
liaison with Toronto Community Housing
staff/management
meetings with communities/neighbourhoods/
tenants
meetings with community groups/agencies,
Business Improvement Associations, faith groups,
Neighbourhood Action Teams, tenants groups
meetings with local councillors/politicians
discussing the concerns of their constituents
Neighbourhood Action Team meetings
officers in neighbourhoods/schools
public forums/town halls
publishing names of community/ neighbourhoods
officers
referrals from Crime Prevention Associate of
Toronto
regular mail
Safe Streets Committee
sessions at high schools
TAVIS officers
• telephone/dedicated community hot-lines for
• walk-ins
• watch programs (Neighbourhood, Vertical,
reporting concerns
• Toronto Transportation Services forwards
complaints
• use of local media
♦
Hotel/Motel)
• youth mentoring programs
increase in number of people providing input on neighbourhood issues/concerns
during 2006:
number of people providing input on neighbourhood concerns = 10,786
(Note: Four divisions reported they were unable to provide rough estimates, noting they received input from
members of the community, community groups, the CPLC, town hall meetings, community agencies, and
through dedicated telephone lines and e-mail addresses.)
during 2007:
(Note: Three divisions reported they were unable to provide rough estimates, noting they received input
from members of the community, community groups, the CPLC, town hall meetings, community agencies,
and through dedicated telephone lines and e-mail addresses.)
during 2008:
(Note: Five divisions reported they were unable to provide rough estimates, noting they received input from
members of the community, community groups, the CPLC, town hall meetings, community agencies, and
through dedicated telephone lines and e-mail addresses.)
the number of people providing input on neighbourhood issues/concerns decreased
67.6% between 2006 and 2008
♦
increase in number of people involved in solving neighbourhood problems
during 2006:
number of people involved in solving neighbourhood problems = 4,391
(Note: Two divisions reported data collection methodology would be implemented for 2007; four divisions
reported they were unable to provide rough estimates, noting members of the community, community
groups, community agencies, city services, the CPLC, business groups, schools, etc. were all involved in
solving local problems.)
during 2007:
(Note: Four divisions reported they were unable to provide rough estimates, noting members of the
community, community groups, community agencies, city services, the CPLC, business groups, schools,
etc. were all involved in solving local problems.)
during 2008:
28
(Note: Six divisions reported they were unable to provide rough estimates, noting members of the
community, community groups, community agencies, city services, the CPLC, business groups, schools,
etc. were all involved in solving local problems.)
the number of people involved in solving neighbourhood problems decreased 10.2%
♦
increase in number of neighbourhood problems addressed
during 2006:
number of neighbourhood problems addressed = 2,107
during 2007:
during 2008:
the number of neighbourhood problems addressed increased 218.6% between 2006 and
2008
types of problems addressed during 2006, 2007, and 2008:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
abandoned autos
animal complaints
arsons
assaults
auto thefts
break and enters
booze cans
bullying
community complaints
compliance checks
copyright infringement
CPTED/crime prevention
criminal activity at shopping
malls, TTC stations
cyber-bullying
damage to vehicles
demonstrations
disorderly behaviour
disorderly premises
domestics
door-to-door scams
drinking/drunks
drugs
drug houses
elder abuse
fights
fraud – seniors
gangs/gang activities
garbage
graffiti
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
grow operations/drug labs
guns/weapons-related
harassment
hate crime
homicides
identity theft
impaired drivers
indecent acts/exposures
internet fraud and
pornography
intimidation
landlord and tenant issues
lighting
liquor license issues
loitering
massage parlours
mental health issues/
emotionally disturbed
persons
mischief
neighbour disputes
noise
panhandlers
pedestrians
personal safety
problem addresses
property crimes
prostitution-related
protestors upset with
closure/re-building of mall
29
• prowl by night
• public assessment of
handicap by-laws
• robberies (including
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
swarming, purse snatching,
mugging, at ATMs, etc.)
rooming houses
safety of religious buildings
school violence
sexual assaults/sexual
offences
sexual predators
shootings
snow removal
squeegee kids
street racing
suspicious persons/events
thefts
thefts from offices
thefts from vehicles
threatening
traffic/parking issues
trespassing
vagrancy/homelessness
vandalism
violence
weapons in schools
youth crime/youth gangs
♦
increase in community perception of opportunities to provide input on neighbourhood policing issues
*
and to participate in problem-solving
in 2007: proportion of community who thought that over the past year there had been an increase in
opportunities to provide police with input on policing issues in their neighbourhood – 10%
opportunities to provide police with input on policing issues in their neighbourhood – 13%
the proportion of the community who thought that there had been an increase in
opportunities to provide input to police increased 3% between 2007 and 2008
opportunities to participate with police in neighbourhood problem-solving – 9%
opportunities to participate with police in neighbourhood problem-solving – 10%
the proportion of the community who thought that there had been an increase in
opportunities to participate in neighbourhood problem-solving increased 1% between
2007 and 2008
(Note: Neither question was asked in 2006.)
*
Throughout this report, community/public perceptions in 2006 and 2008 were collected through a random survey of 1,200 adult
residents of Toronto, conducted for the Service at the end of the year; the results are considered accurate within ±3%, 95 times out
of 100, of what they would have been had the entire adult resident population of Toronto been surveyed. Community/public
perceptions in 2007 was collected through a random survey of 600 adult residents of Toronto, conducted for the Service at the end
of the year; the results are considered accurate within ±4%, 95 times out of 100.
30
GOAL: Develop partnerships with community and/or government agencies/services
to address concerns related to the comfort or protection of witnesses, especially
youth, in providing police with information on violent crime.
STRATEGIES:
Promote the existence and
capabilities of the Witness
Protection and Victim
Witness Assistance
programs and partner with
social agencies that work
with the victims of violent
crime and at-risk youth. In
particular, educate school
authorities and front-line
officers on Witness
Protection and Victim
Witness Assistance
programs and resources
available from the federal
and provincial
governments.
Increase awareness of the
program via pamphlet and
poster distribution and
increase emphasis on this
program by School Liaison
officers. Partner with the
Toronto District and
Toronto Catholic District
School Boards to develop
an initiative to stress the
importance of Student
Crime Stoppers.
Promote and increase the
number of schools that
participate in Toronto Police
Service programs, such as
Student Crime Stoppers,
Empowered Student
Partnerships (ESP), and
Graffiti Eradication.
number and identification of partnerships created:
during 2006: number of partnerships created to address concerns of witnesses providing information on violent
crime = 83
crime = 36
crime = 49
achievements/outcomes of partnerships:
*
decrease in violent crime in the zones containing the identified neighbourhoods:
the rate of violent crime decreased in the city’s 13 priority neighbourhoods between 2006 and
2008
* Includes murders & attempts, assaults, robberies, sexual offences, and sexual assaults
31
**
increase in proportion of students comfortable talking to police about problems:
in 2006: proportion of students who said they felt comfortable talking to police about problems = 64%
the proportion of students who said they felt comfortable talking to police about problems decreased
♦
number and identification of partnerships created
during 2006:
number of partnerships created to address concerns of witnesses providing information on violent
crime = 83
during 2007:
crime = 36
during 2008:
crime = 49
the agencies/organisations partnerships were created with, in 2006, 2007, and 2008 include:
(new partnerships only, as reported by the Intelligence Division, Community Mobilisation, and the
divisions)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Adult Justice Committee
Alberta Criminal Justice
anti-bullying program
BC Integrated Gang Task Force
Belleville Police Service – The Remix Project
Outreach Community Partnership
Bureau de lutte au crime organise (Quebec)
Calgary Police Service
Catholic Archdiocese of Toronto
Central Toronto Youth Services
Centre for Information and Community Service
(CICS)
Chatham-Kent Police Service
Children’s Aid Societies
committee of youth officers
Community Crime Awareness Association (CCAA)
community groups (including parents, youth, seniors
groups)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
**
Community Policing Cadet program
Court Observation Study Advisory Committee
Covenant House
CPLCs, Youth CPLCs
Crime Stoppers
Delisle Youth Services
Department of Justice, Canada
Department of Justice, US
Empowered Student Partnerships program (ESP)
Equifax
Extrajudicial Measures Framework Implementation
Regional Advisory Group
faith leaders/groups
Family Responsibility Office
Future Aces – Positive Ticketing
Government of Saskatchewan Policing Services
Halifax Regional Police
Throughout this report, information from students and school administrators was collected through surveys conducted by the
Service at the end of each year.
32
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
♦
Help4Youth organisations
high schools (all Boards)
hospitals and clinics (province-wide)
housing authorities (nation-wide)
law offices
Leave Out Violence
Legal Aid
LINC ESL program
local politicians
Manitoba Criminal Organisation Unit
Masjid Toronto Islamic Institute
media
META Centre (adults & children with special needs)
Ministry of the Attorney General – Crown Attorneys
Ministry of the Attorney General – Domestic Violence
Advisory Committee
Ministry of Public Safety (Canada)
New Identities for Victims of Abuse (NIVA)
new immigrant/refugees services/organisations
North York Seniors’ Centre
Ontario Disabilities Support Program Branch
Ontario Gang Association
Ontario Health Insurance Plan
Ontario Ministry of Transportation - Licensing
Ontario Works - Social Assistance
Oolagen Community Services
Organised Crime Agency, United Kingdom
other municipal school boards (Peel, Halton, York)
PACT program
parole/probation offices (province-wide)
police agencies (nation-wide)
private schools
provincial/GTA court houses
Regent Park Community Health Centre
Registrar General of Ontario
rehabilitation centres (province-wide)
Revenue Canada
Rexdale Women’s Centre
Royal Canadian Mounted Police ‘O’ Division
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Safe Schools Program
San Romanoway Revitalization Association
Scarborough York Chinese Business Association
Serious Teen Offender Program (STOP)
Serious Offender Adult Program (SOAP)
shelters
Syme-Woolner Neighbourhood & Family Centre
Toronto Chinese Business Association
Toronto Child Abuse Centre (Boost 4 Kids)
Toronto Community Housing (Community Safety
Committees, Security)
Toronto District, Toronto Catholic District, and
Toronto French School Boards
Toronto Hotel Association
Toronto Parking Authority
Toronto Parks & Recreation
TPS – Covert Operations section
TPS – Field Intelligence Officers at divisions
TPS – Witness Protection Section
Toronto West Gang Awareness Committee
Trillium Drug Program
Tropicana Community Services
US Federal Witness Protection Program
US Marshall Service Witness Protection Program
University of Toronto Muslim Students Union
Vancouver Police Service
Victim Witness Assistance Program
Vietnamese, Cambodian, & Laotian Community
Service Association
Violent Offender Apprehension Program (VOAP)
White Tiger Group (violence against women)
Winnipeg Integrated Gang Task Force
Woman Abuse Centre
Workplace Safety & Insurance Board
Youthdale Treatment Facility
youth groups, minority youth groups
Youth Justice Committee
Youth Link Facility
Youth Services Ontario (Youth Reach program)
achievements/outcomes of partnerships
during 2006, 2007, and 2008:
(as reported by the Intelligence Division, Community Mobilisation, and the divisions)
• active involvement in managing witnesses/victims in
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• assistance with benefits/disability benefits, WSIB
cases, particularly sexual assault cases
annual police/school administrator information
session
arrangements with witnesses to meet where they
cannot be observed by neighbours, etc.
arrests made/increased arrests
assistance/support provided when children involved
assistance when Witness Protection not applicable
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33
claims, pensions, drug plans, licences, student loans,
income tax
assistance in obtaining new/replacement health
cards, marriage certificates, baptism certificates
assistance with provincial/federal documents
attendance at conference strengthened relationship
between Chinese communities and police
awareness of how to anonymously report crimes
• checks conducted for violent offenders wanted by the
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• ongoing liaison/communication with Safe Schools
warrant office
community agency addressing needs of local victims
and witnesses of domestic violence
compliance checks conducted on offenders
continued to work to develop viable solutions and
best practices
credit checks
disclosure on criminal offences
divisional e-mail system to pass on information
early intervention
enhanced and increased awareness of Student
Crime Stoppers programs in schools
established and developed youth training/mentoring
opportunities
established new satellite service to work with youth
who have been victimized by crime (directly or
indirectly)
exchange of gang intelligence
Field Intelligence Officers at divisions disseminate
information from witnesses who wish to remain
anonymous
funding
improved relations and communication between
police and youth, police and community
improved relations between victims and police
improved relations with community/social agencies
increased awareness of community/agency programs
in TPS
increased awareness of witness protection plan and
options among investigators
increased communication/information shared
increased communication with students about school
violence
increased community engagement and leadership
increased contact with victims and witnesses during
court procedure
increased co-operation
increased level of co-operation by building residents
in TCHC buildings with a Community Safety
Committee
increased number of schools participating in Student
Crime Stoppers, Empowered Student Partnerships
(ESP), and graffiti eradication programs
increased reporting of domestic violence, child
physical/sexual abuse
increased resident co-operation
increased understanding of TPS policies, procedures,
and roles
individuals debriefed
information provided to new immigrants, refugees
regarding Canadian law and reporting crime to police
joint forces projects
legal assistance
lectures to students on bullying and how to report it
lectures to students on gang awareness/risks
associated with involvement in gangs
mediations conducted
34
program, students, and school administrators
• open dialogue and exchange of information
• participated in a secondary school retreat
• partnerships and working relationships with law
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enforcement agencies, Crown Attorneys, schools,
government departments, Victim Witness program,
and community/social agencies
PEACE partners involved with TPS Witness
Relocation Program to help youth to get out of gangs
people more willing to report violent and property
crime
people more willing to report suspicious behaviour to
police
presentations to community agencies, particularly
those dealing with young offenders and gang
members, about the kind of protection that can be
offered for youth, especially youth involved in a gang
presentations to secondary schools on Crime
Stoppers, the ESP program, Tackle Violence,
bullying, cyber bullying, the PEACE program, and
drugs
program developed to provide information to 17
different ethno-cultural women’s groups relating to
domestic violence, in their languages
promoted the Witness Protection and Victim/Witness
Assistance programs
protection of victims/witnesses through school
transfers and administrator awareness
reduction in robberies
reduction in youth deviant behaviour in parks and
malls
referrals for substance abuse treatment
regular meetings with administrators of group homes
safety of informants, protection of witnesses
safety plans developed for victims of domestic
violence
security liaison
successful prosecutions of accused persons
successful working relationships created with
members of the Ministry of the Attorney General,
Crown Attorney’s Office, Duty Counsel, Probation,
Victim Witness Program, Woman Abuse Council of
Toronto, and BOOST (formally Toronto Child Abuse
Centre) victims assisted with their involvement in the
judicial system or fears about attending court
support and housing
TPS Witness Protection officers have access to
information outside the Province, reducing the
amount of time spent trying to find a new locale for
protected witnesses
victims and witnesses in child abuse cases better
prepared to testify in court, recognise, and report
crimes
visits to secondary schools
witness preparation for more successful prosecutions
worked with the victims of violent crime and at-risk
youth
youth trained to make presentations to their peers
about their rights
♦
*
decrease in violent crime in the zones containing the identified neighbourhoods
the rate of violent crime decreased 6.5% in the city’s 13 priority neighbourhoods
♦
increase in proportion of students comfortable talking to police about problems
**
the proportion of students who said they felt comfortable talking to police about problems
decreased 7% between 2006 and 2008
*Includes murders & attempts, assaults, robberies, sexual offences, and sexual assaults.
**
Throughout this report, information from students (grades 8-12) and school administrators was collected through surveys
conducted by the Service at the end of each year.
35
GOAL: Improve partnerships with the community media, the mainstream media, and
the ethnic media to increase the amount of crime prevention information available to
Toronto’s neighbourhoods and diverse communities.
STRATEGIES:
Establish a
comprehensive database
of community media,
mainstream media, and
ethnic media that is
available for the
information of all
members. The database
will contain, but not be
limited to, key contact
information and
information on the
demographic group(s) the
media outlet serves.
Review and amend all
media relations rules,
procedures, and policies
to allow and promote
greater access of media
to Service members,
while at the same time
ensuring a process so
that authorization is
obtained by the members.
All such media
authorisations will be
recorded in a centralised
database. Such
procedures will take into
consideration legal,
evidentiary issues, level
of knowledge of the
member, Service position
on the issue, community
safety, privacy legislation,
and the reputation of the
Service.
Implement media
relations training that will
include the availability of
Public Information Unit
support, rules,
procedures, policies, and
best practices and
techniques. Unit
Commanders will be
encouraged to identify
and develop media
opportunities that will
improve the relationship
between the media and
the Service to further aid
in the dissemination of
crime prevention
information.
Create and implement a
specific ethnic community
media strategy.
increase in number of media exposures (Service members writing articles or being interviewed on radio/
*
television) relating to crime prevention in community media:
in 2006: number of media exposures relating to crime prevention in community media = 466
(Note: One division reported they were unable to determine the number of community media exposures; they noted
that the division supplies the seven local newspapers with crime prevention material on a daily/weekly basis, and that
community media people undoubtedly access the monthly community newsletter on the divisional website.)
(Note: One division reported they were unable to determine the number of community media exposures; they noted
that there were a substantial number of visits to the divisional website, that more than 1,500 Internet/e-mail alerts were
sent out weekly, and that the two local community newspapers carried local crime information on a regular basis.)
the number of media exposures relating to crime prevention in the community media decreased between
2006 and 2008
*
These numbers do not include media releases from Public information related to crime prevention available to all media outlets.
36
increase in number of media exposures (Service members writing articles or being interviewed on
radio/television) relating to crime prevention in mainstream media:
in 2006: number of media exposures relating to crime prevention in mainstream media = 1,227
(Note: Two divisions reported they were unable to determine the number of mainstream media exposures. One
division noted that the Crime Prevention officer was regularly contacted by mainstream media, and that unit supervisors
and managers also gave interviews on various topics. The other division noted that media people undoubtedly access
the monthly community newsletter on the divisional website.)
in 2007: number of media exposures relating to crime prevention in mainstream media = 969
(Note: Two divisions reported they were unable to determine the number of mainstream media exposures. One
division noted that there were a substantial number of visits to the divisional website and that more than 1,500
Internet/e-mail alerts were sent out weekly. The other division noted that members spoke to media on a wide range of
crime prevention issues.)
the number of media exposures relating to crime prevention in the mainstream media decreased
*
radio/television) relating to crime prevention in ethnic media:
in 2006: number of media exposures relating to crime prevention in ethnic media = 429
(Note: Two divisions reported they were unable to determine the number of ethnic media exposures. One division
noted that media people undoubtedly access the monthly community newsletter on the divisional website.)
noted that media people undoubtedly access the monthly community newsletter on the divisional website.)
in 2008: number of media exposures relating to crime prevention in ethnic media = 1,998
noted that the divisional website and community alerts reached all segments of the community. The other division
noted that articles from the divisional community bulletin are often translated and included in various ethnic
newspapers, and that representatives from ethnic media attend community meetings.)
the number of media exposures relating to crime prevention in the ethnic media increased between 2006
and 2008
†
increase in community media perception of a positive relationship with police :
in 2006: proportion of community media surveyed who said the working relationship between their organisation and
the Police Service improved over the past year = 0%
the proportion of community media surveyed who said the working relationship between their
organisation and the Police Service improved over the past year increased between 2006 and 2008
*
Throughout this report, information from community, ethnic, and mainstream media was collected through surveys conducted by
the Service.
†
37
increase in mainstream media perception of a positive relationship with police:
in 2006: proportion of mainstream media surveyed who said the working relationship between their organisation
and the Police Service improved over the past year = 17%
the proportion of mainstream media surveyed who said the working relationship between their
organisation and the Police Service improved over the past year increased between 2006 and 2008
increase in ethnic media perception of a positive relationship with police:
in 2006: proportion of ethnic media surveyed who said the working relationship between their organisation and the
Police Service improved over the past year = question not asked
Police Service improved over the past year = 40%
Police Service improved over the past year = 17%
the proportion of ethnic media surveyed who said the working relationship between their organisation
and the Police Service improved over the past year decreased between 2007 and 2008
♦
*
radio/ television) relating to crime prevention in community media
(Note: One division reported they were unable to determine the number of community media exposures;
they noted that the division supplies the seven local newspapers with crime prevention material on a
daily/weekly basis, and that community media people undoubtedly access the monthly community
newsletter on the divisional website.)
(Note: One division reported they were unable to determine the number of community media exposures;
they noted that there were a substantial number of visits to the divisional website, that more than 1,500
Internet/e-mail alerts were sent out weekly, and that the two local community newspapers carried local crime
information on a regular basis.)
the number of media exposures relating to crime prevention in the community media
decreased 1.9% between 2006 and 2008
*
38
♦
radio/television) relating to crime prevention in mainstream media
in 2006: number of media exposures relating to crime prevention in mainstream media = 1,227
(Note: Two divisions reported they were unable to determine the number of mainstream media exposures.
One division noted that the Crime Prevention officer was regularly contacted by mainstream media, and that
unit supervisors and managers also gave interviews on various topics. The other division noted that media
people undoubtedly access the monthly community newsletter on the divisional website.)
(Note: Two divisions reported they were unable to determine the number of mainstream media exposures.
One division noted that there were a substantial number of visits to the divisional website and that more than
1,500 Internet/e-mail alerts were sent out weekly. The other division noted that members spoke to media on
a wide range of crime prevention issues.)
the number of media exposures relating to crime prevention in the mainstream media
♦
*
radio/television) relating to crime prevention in ethnic media
(Note: Two divisions reported they were unable to determine the number of ethnic media exposures. One
division noted that media people undoubtedly access the monthly community newsletter on the divisional
website.)
division noted that media people undoubtedly access the monthly community newsletter on the divisional
website.)
in 2008: number of media exposures relating to crime prevention in ethnic media = 1,998
division noted that the divisional website and community alerts reached all segments of the community. The
other division noted that articles from the divisional community bulletin are often translated and included in
various ethnic newspapers, and that representatives from ethnic media attend community meetings.)
the number of media exposures relating to crime prevention in the ethnic media increased
365.7% between 2006 and 2008
*
39
♦
increase in community media perception of a positive relationship with police
*
in 2006: proportion of community media surveyed who said the working relationship between their
organisation and the Police Service improved over the past year = 0%
the proportion of community media surveyed who said the working relationship between
their organisation and the Police Service improved over the past year increased 14%
♦
increase in mainstream media perception of a positive relationship with police
in 2006: proportion of mainstream media surveyed who said the working relationship between their
the proportion of mainstream media surveyed who said the working relationship between
their organisation and the Police Service improved over the past year increased 33%
♦
increase in ethnic media perception of a positive relationship with police
in 2006: proportion of ethnic media surveyed who said the working relationship between their
organisation and the Police Service improved over the past year = not asked
in 2007: proportion of ethnic media surveyed who said the working relationship between their
organisation and the Police Service improved over the past year =17%
the proportion of ethnic media surveyed who said the working relationship between their
organisation and the Police Service improved over the past year decreased 23% between
2007 and 2008
(Note: In 2006, a separate Ethnic Media survey sent by Public Information to over 150 media outlets. In
addition to finding out how they felt about their relationship with the Service, they were asked about the
services provided by Public Information.
*
Throughout this report, information from community, ethnic, and mainstream media was collected through surveys conducted by
the Service.
40
The survey found that 76% of respondents, representing various print, television, radio, and web-based
outlets across the city, were satisfied with the manner in which they received information from Public
Information. In response to a question raised by many respondents about the process for subscribing to
Service media releases, Public Information sent out a step-by-step guide on how to subscribe to the
various mailing lists, including news releases, that are available, to both media and the public, on the TPS
website. As a result, the number of subscribers has increased from 1,506 to 1,574.)
41
GOAL: Increase enforcement activities and education initiatives to encourage
reporting of child abuse, child pornography, and the sexual exploitation of children.
STRATEGIES:
Increase the number of
investigative personnel
focused on investigation
of child pornography
and the sexual
exploitation of children.
Develop a prevention and education initiative,
in partnership with school boards, relating to
chat room and Internet use. The initiative
could include:
→ holding a community meeting for parents
to discuss the use of chat rooms and the
Internet, creating an awareness of what
to look for in their child’s behaviour;
→ teaching parents how to investigate the
sites their children have been visiting;
→ dedicating a portion of the divisional
Crime Bulletins and websites to create
awareness on the Internet and chat
rooms as a conduit for sexual offences,
provide Internet safety information, and
include child-related crime prevention
tips;
→ expanding delivery of the Internet Safety
program within the Five Core Curriculum
to reduce incidents of luring and sexual
exploitation of children;
→ promoting education of parental groups
regarding the existence of on-line
websites aimed at the protection of
children from sexual predators.
Co-ordinate and
enhance victim
assistance by ensuring
that victims and
witnesses are provided
with follow-up phone
calls, by educating
officers with respect to
victim/witness
sensitivity, and by
encouraging divisional
members to use
services available to
assist victims (including
Victim Services, the
Victim Witness
Assistance
Program, the Special
Committee on Child
Abuse–Court
Preparation Program,
and the Victim
Compensation Board).
increase in number of reported child abuse offences:
in 2006: 2,980
in 2007: 2,672
in 2008: 2,543
the number of reported child abuse offences decreased between 2006 and 2008
increase in number of persons charged with child abuse:
in 2006: 754
in 2007: 694
in 2008: 668
the number of persons charged with child abuse decreased between 2006 and 2008
42
increase in number of reported sexual exploitation offences:
in 2006: 608
in 2007: 566
in 2008: 539
the number of reported sexual exploitation offences decreased between 2006 and 2008
increase in number of persons charged with sexual exploitation of children:
in 2006: 72
in 2007: 54
in 2008: 75
the number of persons charged with sexual exploitation of children increased between 2006 and 2008
increase in number of reported child pornography offences:
in 2006: 124
in 2007: 126
in 2008: 111
the number of reported child pornography offences decreased between 2006 and 2008
increase in number of persons charged with child pornography:
in 2006: 40
in 2007: 42
in 2008: 44
the number of persons charged with child pornography increased between 2006 and 2008
increase in general community perception of police effectiveness in investigating child abuse/exploitation:
in 2006: proportion of community who thought the police did very or fairly well investigating child abuse/exploitation
= 73%
= 66%
= 66%
the proportion of the community who thought the police did well investigating child abuse/exploitation
decreased between 2006 and 2008
43
*
increase in perception of child agency/service workers of police effectiveness in investigating child abuse:
in 2006: proportion of child agency/service workers surveyed who felt that police were effective in investigating child
abuse = 89%
abuse = 93%
abuse = 93%
the proportion of child agency/service workers surveyed who felt that police were effective in
investigating child abuse increased between 2006 and 2008
♦
increase in number of reported child abuse offences
in 2006: 2,980
in 2007: 2,672
in 2008: 2,543
the number of reported child abuse offences decreased 14.7% between 2006 and 2008
♦
increase in number of persons charged with child abuse
in 2006: 754
in 2007: 694
in 2008: 668
the number of persons charged with child abuse decreased 11.4% between 2006 and 2008
♦
increase in number of reported sexual exploitation offences
in 2006: 608
in 2007: 566
in 2008: 539
the number of reported sexual exploitation offences decreased 11.3% between 2006 and
2008
*
Throughout this report, information from agency/service workers was collected through surveys conducted by the Service.
44
♦
increase in number of persons charged with sexual exploitation of children
in 2006: 72
in 2007: 54
in 2008: 75
the number of persons charged with sexual exploitation of children increased 4.2%
♦
increase in number of reported child pornography offences
in 2006: 124
in 2007: 126
in 2008: 111
the number of reported child pornography offences decreased 10.5% between 2006 and
2008
♦
increase in number of persons charged with child pornography
in 2006: 40
in 2007: 42
in 2008: 44
the number of persons charged with child pornography increased 10.0% between 2006
and 2008
♦
increase in general community perception of police effectiveness in investigating child
abuse/exploitation
in 2006: proportion of community who thought the police did very or fairly well investigating child
abuse/exploitation = 73%
the proportion of the community who thought the police did well investigating child
abuse/exploitation decreased 7% between 2006 and 2008
45
♦
increase in perception of child agency/service workers of police effectiveness in investigating child
*
abuse
in 2006: proportion of child agency/service workers surveyed who felt that police were effective in
investigating child abuse = 89%
the proportion of child agency/service workers surveyed who felt that police were effective
in investigating child abuse increased 4% between 2006 and 2008
*
Throughout this report, information from agency/service workers was collected through surveys conducted by the Service.
46
GOAL: Improve response to victims of domestic violence.
STRATEGIES:
Develop a standardised
position description for
Domestic Violence Officers
(DVOs). The description of
the function will mandate the
completion of a standardised
Service template that
ensures all relevant activities
for a quality investigation are
completed and appropriate
resources are used. The
divisional DVOs will ensure
the completed tracking
template is forwarded to the
Domestic Violence Coordinator in the Community
Mobilisation Unit for review.
Incorporate the Newcomer
Outreach Program in
presentations to community
groups.
Encourage victims of
domestic violence to come
forward and report incidents
of violence through education
in collaboration with
victim/witness groups and
agencies.
decrease in average response time for domestic calls:
in 2006: 44.9 minutes
the average response time for domestic calls increased between 2006 and 2008
decrease in average response time for domestic assault calls:
the average response time for domestic assault calls increased between 2006 and 2008
47
*
increase in victim satisfaction with response to call :
in 2006: proportion of victims of domestic violence who said they were satisfied with the time it took police to
respond to their call = 81%
the proportion of domestic violence victims who were satisfied with the time it took police to respond to
their call increased between 2006 and 2008
increase in victim satisfaction with police helpfulness:
in 2006: proportion of victims of domestic violence who said they were satisfied with the helpfulness of the officers
who responded to their call = 86%
the proportion of domestic violence victims who were satisfied with the helpfulness of the officers who
responded to their call decreased between 2006 and 2008
increase in victim satisfaction with police professionalism:
in 2006: proportion of victims of domestic violence who said they were satisfied with the professionalism of the
officers who responded to their call = 89%
the proportion of domestic violence victims who were satisfied with the professionalism of the officers
who responded to their call decreased between 2006 and 2008
increase in victim satisfaction with police handling of incident;
in 2006: proportion of victims of domestic violence who said they were satisfied with the way the officers handled
the incident = 82%
the incident = 81%
the incident = 81%
the proportion of domestic violence victims who were satisfied with the way the officers handled the
incident decreased between 2006 and 2008
*
Throughout this report, information from victims was collected through a telephone survey conducted by the Service.
48
increase in number of domestic-related calls to the Victim Services Program:
in 2006: 6,568
in 2007: 10,098
in 2008: 10,239
the number of domestic-related calls to the Victim Services Program increased between 2006 and 2008
increase in number of domestic (violence) occurrences reported to police:
in 2006: 7,297
in 2007: 7,004
in 2008: 6,850
the number of domestic (violence) occurrences reported to police decreased between 2006 and 2008
increase in perception of agency/service workers of police effectiveness in investigating domestic violence:
in 2006: proportion of agency/service workers surveyed who felt that police were effective in investigating domestic
violence = 81%
violence = 85%
violence = 80%
the proportion of agency/service workers surveyed who felt the police were effective in investigating
domestic violence decreased between 2006 and 2008
increase in use of Multilingual Interpreter Services (MCIS) for victims with language barriers:
in 2006: number of domestic violence victims using MCIS = 622
the number of domestic violence victims using MCIS decreased between 2006 and 2008
decrease in average pending time for court orders to be placed on CPIC system:
in 2006: as per the Community Mobilisation unit – under 24 hours
in 2008: as per the Community Mobilisation unit – information not available
the average pending time for court orders to be placed on the CPIC system decreased between 2006 and
2007
49
♦
decrease in average response time for domestic calls
the average response time for domestic calls increased 4.0% between 2006 and 2008
♦
decrease in average response time for domestic assault calls
the average response time for domestic assault calls increased 1.9% between 2006 and
2008
♦
increase in victim satisfaction with response to call
*
in 2006: proportion of victims of domestic violence who said they were satisfied with the time it took
police to respond to their call = 81%
the proportion of domestic violence victims who were satisfied with the time it took police
to respond to their call increased 5% between 2006 and 2008
*
Throughout this report, information from victims was collected through a telephone survey conducted by the Service.
50
♦
increase in victim satisfaction with police helpfulness
in 2006: proportion of victims of domestic violence who said they were satisfied with the helpfulness
of the officers who responded to their call = 86%
the proportion of domestic violence victims who were satisfied with the helpfulness of the
officers who responded to their call decreased 1% between 2006 and 2008
♦
increase in victim satisfaction with police professionalism
in 2006: proportion of victims of domestic violence who said they were satisfied with the
professionalism of the officers who responded to their call = 89%
the proportion of domestic violence victims who were satisfied with the professionalism of
the officers who responded to their call decreased 3% between 2006 and 2008
♦
increase in victim satisfaction with police handling of incident
in 2006: proportion of victims of domestic violence who said they were satisfied with the way the
officers handled the incident = 82%
the proportion of domestic violence victims who were satisfied with the way the officers
handled the incident decreased 1% between 2006 and 2008
♦
increase in number of domestic-related calls to the Victim Services Program
in 2006: 6,568
in 2007: 10,098
in 2008: 10,239
the number of domestic-related calls to the Victim Services Program increased 55.9%
51
♦
increase in number of domestic (violence) occurrences reported to police
in 2006: 7,297
in 2007: 7,004
in 2008: 6,850
the number of domestic (violence) occurrences reported to police decreased 6.1%
♦
increase in perception of agency/service workers of police effectiveness in investigating domestic
violence
in 2006: proportion of agency/service workers surveyed who felt that police were effective in
investigating domestic violence = 81%
the proportion of agency/service workers surveyed who felt the police were effective in
investigating domestic violence decreased 1% between 2006 and 2008
♦
increase in use of Multilingual Interpreter Services (MCIS) for victims with language barriers
the number of domestic violence victims using MCIS decreased 1.3% between 2006 and
2008
(Note: Victim Services has its own pool of volunteer interpreters, with 35 languages represented;
MCIS is used only when the language barrier cannot be accommodated internally.)
♦
decrease in average pending time for court orders to be placed on CPIC system
in 2008: as per the Community Mobilisation unit – information not available
the average pending time for court orders to be placed on the CPIC system decreased
52
GOAL: Increase referrals for support and assistance for child witnesses of domestic
violence.
STRATEGIES:
Develop a standardised position
description for Domestic Violence
Officers (DVOs). The description of
the function will mandate the
completion of a standardised Service
template that ensures all relevant
activities for a quality investigation are
completed and appropriate resources
are used. The divisional DVOs will
ensure the completed tracking
template is forwarded to the Domestic
Violence Co-ordinator in the
Community Mobilisation unit for
review.
Hold information sessions for social
workers and school administrators to
discuss the role of agencies and the
role of the police in domestic calls.
increase in number of families referred to the CAS or CCAS for domestic violence:
in 2006: number of referrals to CAS and CCAS by police with primary reason/code of domestic violence = 3,065
the number of referrals to CAS and CCAS by police for domestic violence increased between 2006 and
2008
increase in number of calls to Victim Services for domestic violence situations involving children:
in 2006: number of domestic-related calls to Victim Services where children were involved = 5,729
the number of calls to Victim Services for domestic violence situations involving children increased
increase in number of relationship violence awareness presentations to schools:
in 2006: 20
in 2007: 18
in 2008: 15
the number of relationship violence awareness presentations to schools decreased between 2006 and
2008
53
increase in number of schools choosing relationship violence as a platform for their ESP (Empowered Student
Partnership) program:
in 2006: 5
in 2007:
18
in 2008:
35
the number of schools choosing relationship violence as a platform for their ESP program increased
increase in number of reported domestic violence incidents by youth:
in 2006: number of domestic violence incidents against themselves reported by youth (12-17 years) = 53
the number of reported domestic violence incidents against themselves reported by youth decreased
♦
increase in number of families referred to the CAS or CCAS for domestic violence
in 2006: number of referrals to CAS and CCAS by police with primary reason/code of domestic
violence = 3,065
violence = 2,723
violence = ….4,053
the number of referrals to CAS and CCAS by police for domestic violence increased 32.2%
♦
increase in number of calls to Victim Services for domestic violence situations involving children
the number of calls to Victim Services for domestic violence situations involving children
increased 33.9% between 2006 and 2008
54
♦
increase in number of relationship violence awareness presentations to schools
in 2006: 20
in 2007: 18
in 2008: 15
the number of relationship violence awareness presentations to schools decreased 25.0%
♦
increase in number of schools choosing relationship violence as a platform for their ESP (Empowered
Student Partnership) program
in 2006: 5
in 2007: 18
in 2008: 35
the number of schools choosing relationship violence as a platform for their ESP program
increased 600% between 2006 and 2008
♦
increase in number of reported domestic violence incidents by youth
in 2006: number of domestic violence incidents against themselves reported by youth (12-17 years)
= 53
= 46
= 45
the number of reported domestic violence incidents against themselves reported by youth
55
GOAL: Improve response to adult victims of sexual assault.
STRATEGIES:
Develop a tracking template
that will be used to ensure
quality in all sexual assault
investigations and
compliance with Service
procedures. Divisional
detective sergeants will
review the template for
compliance and results
before sending it to the Staff
Inspector, Sex Crimes. The
Staff Inspector, Sex Crimes
will report on the submitted
results in a quarterly report to
the Chief and Command.
Ensure strict adherence to
ViCLAS protocols and the
Service’s Sexual Assault
procedure. Track the
ViCLAS compliance rate and
educate officers on why
timely submissions are
required. Investigators will
train front-line members on
the significance of ViCLAS
and why certain information
is required. Build the ViCLAS
booklet into eCOPS and
CIPS so that it will produce
‘tombstone’ information and
create the booklet. Include
ViCLAS compliance rates in
corporate measurement
processes (e.g. Stat Com).
Crime Prevention and
Community Relations officers
will conduct safety lectures
for women and children in
local shelters.
decrease in average response time for sexual assault calls:
the average response time for sexual assault calls increased between 2006 and 2008
increase in number of sexual assault-related calls to the Victim Services Program:
in 2006: 472
in 2007: 538
in 2008: 373
the number of sexual assault-related calls to the Victim Services Program decreased between 2006 and
2008
increase in ViCLAS compliance for sexual assaults:
in 2006: proportion of ViCLAS reports for sexual assault submitted within the prescribed time limits = 99.4%
the proportion of ViCLAS reports for sexual assault submitted within the prescribed time limits
56
increase in proportion of women in the community who feel safe in their neighbourhood:
in 2006: proportion of women in the community who said they felt safe in their neighbourhood = 85%
the proportion of women in the community who felt safe in their neighbourhood increased between 2006
and 2008
increase in perception of agency/service workers of police effectiveness in investigating sexual assault:
in 2006: proportion of agency/service workers surveyed who felt that police were effective in investigating sexual
assault = 84%
assault = 84%
assault = 88%
the proportion of agency/service workers surveyed who felt that police were effective in investigating
sexual assault increased between 2006 and 2008
♦
decrease in average response time for sexual assault calls
the average response time for sexual assault calls increased 7.2% between 2006 and 2008
♦
increase in number of sexual assault-related calls to the Victim Services Program
in 2006: 472
in 2007: 538
in 2008: 373
the number of sexual assault-related calls to the Victim Services Program decreased
21.0% between 2006 and 2008
57
♦
increase in ViCLAS compliance for sexual assaults
in 2006: proportion of ViCLAS reports for sexual assault submitted within the prescribed time limits =
99.4%
99.9%
98.7%
the proportion of ViCLAS reports for sexual assault submitted within the prescribed time
limits decreased 0.7% between 2006 and 2008
♦
increase in proportion of women in the community who feel safe in their neighbourhood
the proportion of women in the community who felt safe in their neighbourhood
♦
increase in perception of agency/service workers of police effectiveness in investigating sexual
assault
investigating sexual assault = 84%
the proportion of agency/service workers surveyed who felt that police were effective in
investigating sexual assault increased 4% between 2006 and 2008
58
GOAL: Focusing on violent crime, decrease and prevent victimisation of children and
youth, particularly within schools and surrounding communities.
STRATEGIES:
Communicate a standard
definition of ‘violent crime’
that will be integrated into the
crime management/
intelligence-led policing (ILP)
process for routine reporting
of victimisation of youth by
violent crime.
Increase use of computer
technology to monitor chat
rooms/blogs to prevent
victimisation.
Regular Drug Squad liaison
with divisional Youth Bureau
and Street Crime officers to
maintain effective monitoring
of problem schools and
problem individuals, specific
to drug trafficking problems.
*
decrease in rate of victimisation of youths by violent crime (by geographic area) :
in 2006: the rate of victimisation of youth (12-17 yrs) by violent crime in the 13 priority neighbourhoods defined by
the city = 28.2 per 1,000 youth population
the rate of victimisation of youth (12-17 yrs) by violent crime in the rest of the city = 19.4 per 1,000 youth
population
population
population
the rate of victimisation of youth by violent crime decreased in the priority neighbourhoods but
increased in the rest of the city between 2006 and 2008
increase in student perception of safety in and around school:
in 2006: proportion of students who said they felt safe in and around the school during the day = 86%
the proportion of students who felt safe in and around the school during the day increased between 2006
and 2008
*
The rate per 1,000 youth population by neighbourhood is calculated based on the assumption that approximately 22% of the
estimated 2006 and 2007 youth population for the city lived in the 13 identified priority neighbourhoods (using 2001 Census data).
59
decrease in proportion of students concerned about feeling safe/secure at school:
in 2006: proportion of students who said they were concerned about feeling safe/secure at school = 43%
the proportion of students who were concerned about feeling safe/secure at school decreased between
2006 and 2008
decrease in student perception of level of violence at school:
in 2006: proportion of students who said they felt their school was violent = 31%
the proportion of students who felt their school was violent decreased between 2006 and 2008
increase in general community perception of police effectiveness in dealing with victimisation of youth:
in 2006: proportion of community who thought the police did very or fairly well in dealing with the victimisation of
youth = 58%
youth = 51%
youth = 63%
the proportion of the community who thought the police did well in dealing with the victimisation of
youth increased between 2006 and 2008
♦
decrease in rate of victimisation of youths by violent crime (by geographic area)
*
in 2006: rate of victimisation of youth (12-17 yrs) by violent crime in the 13 priority neighbourhoods
defined by the city = 28.2 per 1,000 population
rate of victimisation of youth (12-17 yrs) by violent crime in the rest of the city = 19.4 per
1,000 population
1,000 population
*
The rate per 1,000 youth population by neighbourhood is calculated based on the assumption that approximately 22% of the
estimated youth population for the city lived in the 13 identified priority neighbourhoods (using 2001 Census data).
60
1,000 population
the rate of victimisation of youth by violent crime decreased 10.3% in the priority
neighbourhoods and increased 1.5% in the rest of the city between 2006 and 2008
♦
increase in student perception of safety in and around school
in 2006: proportion of students who said they felt safe in and around the school during the day =
86%
86%
88%
the proportion of students who felt safe in and around the school during the day increased
2% between 2006 and 2008
♦
decrease in proportion of students concerned about feeling safe/secure at school
in 2006: proportion of students who said they were concerned about feeling safe/secure at school =
43%
43%
41%
the proportion of students who were concerned about feeling safe/secure at school
♦
decrease in student perception of level of violence at school
the proportion of students who felt their school was violent decreased 13% between 2006
and 2008
61
♦
increase in general community perception of police effectiveness in dealing with victimisation of youth
in 2006: proportion of community who thought the police did very or fairly well in dealing with the
victimisation of youth = 58%
the proportion of the community who thought the police did well in dealing with the
victimisation of youth increased 5% between 2006 and 2008
62
GOAL: Increase prevention and enforcement efforts to address violent crime,
specifically homicides and firearms-related offences.
STRATEGIES:
Establish the Toronto AntiViolence Intervention
Strategy (TAVIS) as a longterm, Service-wide initiative,
involving both divisional and
corporate-level activities, to
mobilise on a priority basis to
identified problem
neighbourhoods to reduce
violence, increase safety, and
improve the quality of life
within those communities.
Increase the use of and
compliance with targeted
divisional intelligence-led
policing (ILP) initiatives
directed at issues dealing
with areas of violent crime,
individuals who are involved
in violent crime, and
community mobilisation and
crime prevention programs.
Establish or expand existing
offender management and
offender monitoring and
compliance programs in all
divisions, units, and squads
within the Service, as
appropriate, to target violent
offenders on judicial release
or conditional sentence.
*
decrease in rate of violent crime (by geographic area):
in 2006: the rate of violent crime in the 13 priority neighbourhoods defined by the city = 12.4 per 1,000 population
the rate of violent crime in the rest of the city = 11.2 per 1,000 population
in 2007:
the rate of violent crime in the 13 priority neighbourhoods defined by the city = 11.7 per 1,000 population
in 2008:
the rate of violent crime in the 13 priority neighbourhoods defined by the city = 11.6 per 1,000 population
the rate of violent crime decreased in the priority neighbourhoods and in the rest of the city between
2006 and 2008
increase in clearance rate for violent crime (by charges laid):
in 2006: clearance rate for violent crime (by charges laid) = 59.9%
the clearance rate (by charges laid) for violent crime increased between 2006 and 2008
*
*Includes murders & attempts, assaults, robberies, sexual offences, and sexual assaults.
63
decrease in number of homicides (by geographic area):
in 2006: the number of homicides in the 13 priority neighbourhoods defined by the city = 25
the number of homicides in the rest of the city = 45
in 2007:
the number of homicides in the 13 priority neighbourhoods defined by the city = 23
in 2008:
the number of homicides in the 13 priority neighbourhoods defined by the city = 16
the number of homicides decreased in priority neighbourhoods but increased in the rest of the city
increase in clearance rate for homicides (by charges laid):
in 2006: of the 70 homicides in 2006, 44 were cleared by charge (62.9%)
the clearance rate (by charges laid) for homicides decreased between 2006 and 2008
*
decrease in number of firearms-related offences :
in 2006: 2,212
in 2007: 1,896
in 2008: 1,897
the number of firearms-related offences decreased between 2006 and 2008
**
increase in firearms seized :
in 2006: 1,561
in 2007: 1,658
in 2008: 1,332
the number of firearms seized decreased between 2006 and 2008
decrease in number of ‘person with a gun’ calls:
in 2006: 2,008
in 2007: 1,839
in 2008: 1,650
the number of ‘person with a gun’ calls decreased between 2006 and 2008
*
**
Includes murders & attempts, sexual assaults, assaults, and robberies where a firearm was used.
Includes firearms processed at the TPS Property & Evidence Management unit – evidence, found, or investigation.
64
decrease in number of ‘shooting’ calls:
in 2006: 298
in 2007: 277
in 2008: 255
the number of ‘shooting’ calls decreased between 2006 and 2008
increase in perception of police effectiveness in dealing with gun crimes:
in 2006: proportion of community who thought the police did very or fairly well in dealing with gun crimes = 60%
the proportion of the community who thought the police did well in dealing with gun crimes increased
increase in perception of police effectiveness in dealing with gangs:
in 2006: proportion of community who thought the police did very or fairly well in dealing with gangs = 59%
the proportion of the community who thought the police did well in dealing with gangs increased
♦
*
decrease in rate of violent crime
(by geographic area)
in 2006: the rate of violent crime in the 13 priority neighbourhoods defined by the city = 12.4 per
1,000 population
1,000 population
1,000 population
the rate of violent crime decreased 6.5% in the priority neighbourhoods and 5.4% in the
rest of the city between 2006 and 2008
*
Includes murders & attempts, assaults, robberies, sexual offences, and sexual assaults
65
♦
increase in clearance rate for violent crime (by charges laid)
the clearance rate (by charges laid) for violent crime increased 0.7% between 2006 and
2008
♦
decrease in number of homicides (by geographic area)
the number of homicides decreased 36.0% in the priority neighbourhoods, but increased
20.0% in the rest of the city between 2006 and 2008
♦
increase in clearance rate for homicides (by charges laid)
the clearance rate (by charges laid) for homicides decreased 18.6% between 2006 and
2008
♦
decrease in number of firearms-related offences
*
in 2006: 2,212
in 2007: 1,872
in 2008: 1,897
the number of firearms-related offences decreased 14.2% between 2006 and 2008
*
Includes murders & attempts, sexual assaults, assaults, and robberies where a firearm was used.
66
♦
increase in firearms seized
**
in 2006: 1,561
in 2007: 1,658
in 2008: 1,332
the number of firearms seized decreased 14.7% between 2006 and 2008
♦
decrease in number of ‘person with a gun’ calls
in 2006: 2,008
in 2007: 1,839
in 2008: 1,650
the number of ‘person with a gun’ calls decreased 17.8% between 2006 and 2008
♦
decrease in number of ‘shooting’ calls
in 2006: 298
in 2007: 277
in 2008: 255
the number of ‘shooting’ calls decreased 14.4% between 2006 and 2008
♦
increase in perception of police effectiveness in dealing with gun crimes
in 2006: proportion of community who thought the police did very or fairly well in dealing with gun
crimes = 60%
crimes = 55%
crimes = 73%
the proportion of the community who thought the police did well in dealing with gun
crimes increased 13% between 2006 and 2008
**
Includes firearms processed at the TPS Property & Evidence Management unit – evidence, found, or investigation.
67
♦
increase in perception of police effectiveness in dealing with gangs
in 2006: proportion of community who thought the police did very or fairly well in dealing with gangs
= 59%
= 56%
= 65%
the proportion of the community who thought the police did well in dealing with gangs
68
GOAL: Increase enforcement activities and education initiatives to encourage
reporting of hate crime offences.
STRATEGIES:
Increase police visibility and contact
at locations that have been identified
as potential targets of, or vulnerable
to, hate crime or where there is a
reasonable concern by those
attending such locations that they
may be a victim of hate crime.
Establish a divisional liaison with the
leadership of organisations that are
vulnerable to, or under threat of, hate
crimes. Unit Commanders will ensure
that efforts are made to build trust
through prioritising investigations,
public awareness, education, and
eradication of identified hate crime,
and will ensure that officers in the
division are fully aware of the issues,
threats, concerns, and proper
response to the vulnerable groups.
Performance Objectives/Indicators: Summary Information
increase in number of reported hate crime offences:
in 2006: 162
in 2007: 130
in 2008: 153
the number of reported hate crime offences decreased between 2006 and 2008
increase in outreach to community services or agencies dealing with hate crime or with groups at-risk for
victimisation by hate crime:
during 2006: 69
during 2007: 61
during 2008: 173
the number of community services/agencies dealing with hate crime with whom outreach activities were
undertaken increased between 2006 and 2008
increase in general community perception of police effectiveness in investigating hate crime:
in 2006: proportion of community who thought the police did very or fairly well in investigating hate crime = 62%
the proportion of the community who thought the police did well in investigating hate crime increased
69
♦
increase in number of reported hate crime offences
in 2006: 162
in 2007: 130
in 2008: 153
the number of reported hate crime offences decreased 5.6% between 2006 and 2008
♦
increase in outreach to community services or agencies dealing with hate crime or with groups at-risk
for victimisation by hate crime
during 2006: 69
during 2007: 61
during 2008: 173
the number of community services/agencies dealing with hate crime with whom outreach
activities were undertaken increased 150.7% between 2006 and 2008
types of outreach activities undertaken during 2006, 2007, and 2008:
(as reported by Intelligence Services and the divisions)
•
•
•
•
•
•
•
•
•
•
•
assisted with the Report Homophobic Violence,
Period (RHVP) awareness and education program,
an initiative of the Service’s LGBT Consultative
Committee, and developed by the Service in
partnership with community members and service
providers
as part of the Empowered Students Partnership
(ESP) program, provided information and training to
school liaison officers about hate/bias activity that
may occur in schools and proper response to it
attended and monitored events with potential for
hate activity, as well as demonstrations with political
overtones where the involved groups were strongly
opposed to one another
CPLC anti-racism poster competition involving high
school students
dealt with hate graffiti and hate propaganda
diversity and hate/bias crime awareness training
provided to officers on divisional training days
education/awareness lectures to community
groups, seniors groups (e.g. hate crimes,
homophobia)
education/awareness lectures/presentations to
students (primary school through college/university)
education/awareness presentations to CPLCs
eradication of hate graffiti with community groups
forums held by the Muslim Student Association and
Jewish Student Association
•
•
•
•
•
•
•
•
•
•
•
•
•
•
70
information exchange with TPS divisions, and
provincial, national, and international police
services/law enforcement agencies
information on hate crimes and reporting provided
as part of the ESP program
information sharing with the Jewish Community
Centre and the Islamic Prayer Centre
joint Service and LGBT community town hall
meeting
lectures to divisional personnel on hate/bias crime
investigations
liaison with 519 Church Street
liaison with Access Alliance Multicultural Health and
Community Service
liaison with religious organizations (e.g. synagogues,
mosques, etc.)
liaison with schools through School Resource Officers
liaison with the University of Toronto Police and
Student Safety Co-ordinator regarding hate crime
issues
meetings and consultations with community
organisations and representatives
meetings specifically with local religious
leaders/groups
meetings with Community Mobilisation unit and
school liaison officers regarding hate/bias crime
education at the elementary level
meetings with government organisations (including
the provincially-mandated Hate Crimes Community
•
•
•
•
•
•
•
•
•
•
•
♦
Working Group, the Chair of the United Kingdom’s
Racist Incidents Group, and the Canadian Human
Rights Commission)
meetings with the Masjid Toronto Islamic Institute
member of the provincially-funded Hate Crime
Extremism Investigative Team (HCEIT) for the joint
collection and sharing of information, enforcement,
and education
membership on the Anti-Black Hate Crimes
Committee
membership on the Policing Standards Advisory
Committee Hate Crimes Working Group
monitored religious buildings for mischief, vandalism,
damages, etc.
outreach/education/awareness lectures to ESL
classes
participated in community cultural celebrations
participated in community events/activities (e.g.
Martin Luther King Day, Black History Month,
International Day for the Elimination of Racial
Discrimination, etc.)
participated in the development of a video for
community members and a training video for use by
police services in Ontario (as part of the
provincially-funded Hate Crime Extremism
Investigation Team)
participated in the development of the African
Canadian Legal Clinic
participated in the development of the Anti-Black
Hate Crime Hotline
•
•
•
•
•
•
•
•
•
•
•
•
partnership between the Ministry of the Attorney
General, the Toronto Police Services Board, and
Service units to implement recommendations from
the Hate Crime Working Group
partnership with Ryerson University students
resulting in posters that advocate reporting of hate
crime by faculty/students
partnership with the Empowered Students
Partnership (ESP) program as part of ongoing
program development in the area of hate crime
education in the public school system
partnership with the Kim Phuc Foundation
police/community information centres provide
information on hate crime issues
presentations on hate/bias crime to educational
institutions, community groups, and others
proactive risk assessment and target hardening for
potential terrorist targets, such as synagogues and
institutions
provided officers with information on locations of
divisional religious sites
regular contact with Jewish organizations (e.g.
Canadian Jewish Congress) regarding hate crime
investigations
representative from B’Nai Brith joined the CPLC to
increase out outreach to the Jewish community
solicited input on ways to improve the effectiveness of
the Service’s efforts to reduce hate/bias crimes
sports events with youth with anti-hate themes
increase in general community perception of police effectiveness in investigating hate crime
in 2006: proportion of community who thought the police did very or fairly well in investigating hate
crime = 62%
crime = 60%
crime = 64%
the proportion of the community who thought the police did well in investigating hate
crime increased 2% between 2006 and 2008
71
GOAL: Improve response to neighbourhood traffic concerns.
STRATEGIES:
Report the results from all
traffic safety initiatives
implemented at the
neighbourhood or City-wide
level, through enhanced use
of the Internet, mainstream
and local media,
neighbourhood organisations,
and Community Police
Liaison Committees (CPLCs).
Publicise Toronto’s positive
accomplishments with
respect to neighbourhood
roadway safety concerns.
Enhance the use of the
intelligence-led policing (ILP)
database to record, analyse,
and effectively respond to
neighbourhood traffic
complaints received through
a variety of sources including
CPLCs, other community
members, and
neighbourhood police
officers.
Publicise, through regular
communication between
traffic response units,
successful initiatives that
might result in similar
successes in other
neighbourhoods.
Conduct high visibility
enforcement initiatives,
involving community
stakeholders where possible,
targeting local traffic safety
problems.
Develop and maintain a
‘traffic safety’ link on the
Toronto Police Service
Internet homepage that will
address frequently asked
questions and include
relevant statistics and
information relating to local
traffic concerns.
decrease in concern related to red light or stop sign running in neighbourhoods:
in 2006: proportion of community who were concerned with red light or stop sign running in their neighbourhoods =
67%
68%
60%
the proportion of the community who were concerned with red light or stop sign running in their
neighbourhoods decreased between 2006 and 2008
decrease in concern related to speeding in neighbourhoods:
in 2006: proportion of community who were concerned with speeding in their neighbourhoods = 67%
the proportion of the community who were concerned with speeding in their neighbourhoods decreased
72
decrease in concern related to aggressive driving in neighbourhoods:
in 2006: proportion of community who were concerned with aggressive driving in their neighbourhoods = 71%
the proportion of the community who were concerned with aggressive driving in their neighbourhoods
decrease in concern related to parking in neighbourhoods:
in 2006: proportion of community who were concerned with parking in their neighbourhoods = 43%
the proportion of the community who were concerned with parking in their neighbourhoods increased
decrease in concern related to traffic congestion in neighbourhoods:
in 2006: proportion of community who were concerned with traffic congestion in their neighbourhoods = 58%
the proportion of the community who were concerned with traffic congestion in their neighbourhoods
♦
decrease in concern related to red light or stop sign running in neighbourhoods
in 2006: proportion of community who were concerned with red light or stop sign running in their
neighbourhoods = 67%
the proportion of the community who were concerned with red light or stop sign running
in their neighbourhoods decreased 7% between 2006 and 2008
73
♦
decrease in concern related to speeding in neighbourhoods
the proportion of the community who were concerned with speeding in their
neighbourhoods decreased 1% between 2006 and 2008
♦
decrease in concern related to aggressive driving in neighbourhoods
in 2006: proportion of community who were concerned with aggressive driving in their
the proportion of the community who were concerned with aggressive driving in their
♦
decrease in concern related to parking in neighbourhoods
the proportion of the community who were concerned with parking in their
neighbourhoods increased 12% between 2006 and 2008
♦
decrease in concern related to traffic congestion in neighbourhoods
in 2006: proportion of community who were concerned with traffic congestion in their
the proportion of the community who were concerned with traffic congestion in their
74
GOAL: Increase focus on pedestrian safety, especially seniors.
STRATEGIES:
Use education,
awareness, and
enforcement principles to
initiate programs focusing
on motorists who
endanger the safety of
pedestrians, and on
pedestrians who fail to
obey applicable laws.
Support the Daredevil
senior pedestrian
educational program
presented by the Health
Sciences Centre, by
providing topical and
pertinent information on
current trends for
collisions involving senior
pedestrians.
Focus educational
initiatives on pedestrian
safety, including the use
of crosswalks and
automatic traffic signals.
Distribute educational
pamphlets in high
volume, problematic
pedestrian areas.
Conduct lectures on
traffic safety at seniors’
homes, seniors’
community centres, and
grade schools.
Identify, through detailed
collision analysis, high
risk areas and high risk
factors that lead to death
and injuries among senior
pedestrians. Obtain
locations of all pedestrian
crossovers for focused
enforcement of all
violations.
Use collision analysis
data to design focused
educational and
enforcement-based
initiatives that address
high risk senior
pedestrian issues.
Liaise with Toronto
Transportation to ensure
audits are conducted on
identified high risk
intersections to ensure
the safest possible design
is being used.
Encourage all police
officers to assist in
identifying locations that
are most vulnerable to
collisions involving
pedestrians and to take
effective action in
addressing the underlying
concerns associated with
these locations.
decrease in number of pedestrian traffic-related injuries
in 2006: 2,125
in 2007: 2,274
in 2008: 1,921
the number of pedestrian traffic-related injuries decreased between 2006 and 2008
decrease in number of senior pedestrian traffic-related injuries
in 2006: 302
in 2007: 288
in 2008: 263
the number of senior pedestrian traffic-related injuries decreased between 2006 and 2008
75
decrease in number of pedestrian traffic-related fatalities
in 2006: 30
in 2007: 23
in 2008: 27
the number of pedestrian traffic-related fatalities decreased between 2006 and 2008
decrease in number of senior pedestrian traffic-related fatalities
in 2006: 12
in 2007: 10
in 2008: 12
the number of senior pedestrian traffic-related fatalities did not change between 2006 and 2008
increase in pedestrian perception of safety
in 2006: proportion of community who said they felt safe as pedestrians = 73%
the proportion of the community who felt safe as pedestrians decreased between 2006 and 2008
♦
decrease in number of pedestrian traffic-related injuries
in 2006: 2,125
in 2007: 2,274
in 2008: 1,921
the number of pedestrian traffic-related injuries decreased 9.6% between 2006 and 2008
♦
decrease in number of senior pedestrian traffic-related injuries
in 2006: 302
in 2007: 288
in 2008: 263
the number of senior pedestrian traffic-related injuries decreased 12.9% between 2006 and
2008
76
♦
decrease in number of pedestrian traffic-related fatalities
in 2006: 30
in 2007: 23
in 2008: 27
the number of pedestrian traffic-related fatalities decreased 10.0%between 2006 and 2008
♦
decrease in number of senior pedestrian traffic-related fatalities
in 2006: 12
in 2007: 10
in 2008: 12
the number of senior pedestrian traffic-related fatalities did not change between 2006 and
2008
♦
increase in pedestrian perception of safety
the proportion of the community who felt safe as pedestrians decreased 5% between 2006
and 2008
77
GOAL: Increase enforcement related to aggressive driving and speeding offences.
STRATEGIES:
Include educational and
awareness-based
components in traffic
safety programs and
campaigns to support the
focused enforcement
activity.
Enhance awareness
among all police officers
of offences directly
affecting the safety of
road users and of the
correlation between
effective enforcement,
heightened safety, and
reduced collision rates.
Increase the number of
front-line officers certified
in the use of both mobile
and stationary radar and
laser speed measuring
devices. Ensure that
speed measuring devices
are assigned to and used
by qualified members on
all shifts.
Continue to heighten
officers’ awareness of
available enforcement
options relating to street
racing, thrill riding, and
aggressive driving
through ongoing
involvement with Project
ERASE (Eliminate Racing
Activities on Streets
Everywhere).
Enhance enforcement
efforts relating to drinking
and driving by
heightening awareness of
the relationship between
this behaviour and
collision involvement,
creating efficiencies
wherever possible
regarding the processing
of such offenders, and
maintaining the Service’s
ongoing involvement in
successful initiatives such
as RIDE (Reduce
Impaired Driving
Everywhere).
Identify areas of local
concern, through
increased use of collision
analysis data in concert
with the expressed
concerns of
neighbourhood residents,
and initiate directed
patrols designed to
enhance uniform visibility
and traffic enforcement
efforts in these areas.
Initiate directed patrols
focusing on aggressive
driving offences such as
speeding, unsafe lane
changes, and intersection
violations. Ensure that
directed patrol
assignments are created
for all corporate traffic
safety programs and
campaigns.
Continue directed and
self-initiated general
patrols both in support of
local divisional traffic
safety issues identified
through the crime and
disorder management
process and focusing on
aggressive driving
enforcement in school
zones.
Develop and implement
corporate-level traffic
safety programs and
campaigns that address
specific traffic safety
issues. Ensure that these
programs are strategically
publicised to develop
public awareness,
educate road users, and
deter potential offenders.
increase in number of relevant charges (follow too close, unsafe lane change, fail to signal lane change, careless
*
driving, traffic lights, speeding)
in 2006: 222,354
in 2007: 245,456
in 2008: 248,698
the number of relevant charges increased between 2006 and 2008
*
From POA system.
78
decrease in number of traffic collisions
in 2006: 53,699
in 2007: 56,026
in 2008: 56,612
the number of traffic collisions increased between 2006 and 2008
decrease in number of traffic-related fatalities
in 2006: 57
in 2007: 52
in 2008: 54
the number of traffic-related fatalities decreased between 2006 and 2008
decrease in number of traffic-related injuries
in 2006: 15,373
in 2007: 16,596
in 2008: 15,793
the number of traffic-related injuries increased between 2006 and 2008
increase in perception of police effectiveness in dealing with traffic collisions
in 2006: proportion of community who thought the police did very or fairly well in dealing with traffic collisions = 79%
the proportion of the community who thought the police did well in dealing with traffic collisions
increase in perception of police effectiveness in enforcing traffic laws
in 2006: proportion of community who thought the police did very or fairly well in enforcing traffic laws = 81%
the proportion of the community who thought the police did well in enforcing traffic laws decreased
increase in perception of police effectiveness in dealing with aggressive drivers
in 2006: proportion of community who thought the police did very or fairly well in dealing with aggressive drivers =
67%
69%
73%
the proportion of the community who thought the police did well in dealing with aggressive drivers
increased between 2006 and 2008
79
increase in perception of police effectiveness in dealing with speeding
in 2006: proportion of community who thought the police did very or fairly well in dealing with speeding = 75%
the proportion of the community who thought the police did well in dealing with speeding increased
decreased in number of trial applications for traffic offences
in 2006: 250,403
in 2007: 281,158
in 2008: 303,266
the number of trial applications for traffic offences increased between 2006 and 2008
♦
increase in number of relevant charges (follow too close, unsafe lane change, fail to signal lane
*
change, careless driving, traffic lights, speeding)
in 2006: 222,354
in 2007: 245,456
in 2008: 248,698
the number of relevant charges increased 11.8% between 2006 and 2008
♦
decrease in number of traffic collisions
in 2006: 53,699
in 2007: 56,026
in 2008: 56,612
the number of traffic collisions increased 5.4% between 2006 and 2008
♦
decrease in number of traffic-related fatalities
in 2006: 57
in 2007: 52
in 2008: 54
the number of traffic-related fatalities decreased 5.3% between 2006 and 2008
*
From POA system.
80
♦
decrease in number of traffic-related injuries
in 2006: 15,373
in 2007: 16,596
in 2008: 15,793
the number of traffic-related injuries increased 2.7% between 2006 and 2008
♦
increase in perception of police effectiveness in dealing with traffic collisions
in 2006: proportion of community who thought the police did very or fairly well in dealing with traffic
collisions = 79%
collisions = 77%
collisions = 77%
the proportion of the community who thought the police did well in dealing with traffic
collisions decreased 2% between 2006 and 2008
♦
increase in perception of police effectiveness in enforcing traffic laws
in 2006: proportion of community who thought the police did very or fairly well in enforcing traffic
laws = 81%
laws = 82%
laws = 77%
the proportion of the community who thought the police did well in enforcing traffic laws
♦
increase in perception of police effectiveness in dealing with aggressive drivers
in 2006: proportion of community who thought the police did very or fairly well in dealing with
aggressive drivers = 67%
the proportion of the community who thought the police did well in dealing with
aggressive drivers increased 6% between 2006 and 2008
81
♦
increase in perception of police effectiveness in dealing with speeding
speeding = 75%
speeding = 75%
speeding = 76%
the proportion of the community who thought the police did well in dealing with speeding
♦
decreased in number of trial applications for traffic offences
in 2006: 250,403
*
in 2007: 281,158
in 2008: 303,266
the number of trial applications for traffic offences increased 21.1% between 2006 and
2008
*
2006 figure has been revised.
82
GOAL: Increase focus on cyclist safety and enforcement of cycling offences.
STRATEGIES:
Develop additional
programs, using currently
established initiatives as
a model, to further
education, awareness,
and enforcement-based
efforts directed at
addressing cycling safety
concerns.
Review currently used
Provincial Offence Notice
forms, in partnership with
involved stakeholders,
and make
recommendations for
amendments to these
documents to support
effective identification and
analysis of cycling
offences.
Develop training resources
for front-line officers
regarding bicycle-specific
offences.
Promote awareness of
bicycle safety initiatives
and the results of these
initiatives by effectively
broadcasting pertinent
information to the
community through a
wide variety of sources.
Assign officers using bicycles
for patrol purposes to bicyclespecific enforcement
initiatives and attendance at
neighbourhood bicycle
events, to demonstrate the
Service’s commitment to
cycling safety.
Identify common causal
factors in bicycle-involved
collisions through detailed
analysis. Develop a
public awareness
campaign to address
these factors and to
promote safe cycling
techniques.
Develop partnerships with
bicycle retailers and local
cycling organisations to
ensure a wide distribution of
resource material promoting
cycling safety.
decrease in number of traffic collisions involving cyclists
in 2006: 1,103
in 2007: 1,153
in 2008: 1,109
the number of traffic collisions involving cyclists increased between 2006 and 2008
increase in number of initiatives on cycling safety, targeting cyclists
during 2006: 4
during 2007: 3
during 2008: 2
the number of initiatives on cycling safety, targeting cyclists, decreased between 2006 and 2008
83
increase in number of initiatives on cycling safety, targeting drivers
during 2006: 3
during 2007: 1
during 2008: 1
the number of initiatives on cycling safety, targeting drivers, decreased between 2006 and 2008
increase in number of enforcement initiatives targeting cyclists
during 2006: 3
during 2007: 4
during 2008: 3
the number of enforcement initiatives targeting cyclists did not change between 2006 and 2008
*
increase in number of bicycle-specific charges laid
in 2006: 1,518
in 2007: 2,822
in 2008: 3,629
the number of bicycle-specific charges laid increased between 2006 and 2008
increase in perception of police effectiveness in dealing with aggressive cycling
This information was not available in 2006.
in 2007: proportion of community who thought the police did very or fairly well in dealing with aggressive cycling =
42%
in 2008: proportion of community who thought the police did very or fairly well in dealing with aggressive cycling =
62%
the proportion of the community who thought the police did well in dealing with aggressive cycling
increase in cyclist perception of safety
in 2006: proportion of community who said they felt safe as cyclists = 35%
the proportion of the community who felt safe as cyclists increased between 2006 and 2008
*
From POA ticket system.
84
♦
decrease in number of traffic collisions involving cyclists
in 2006: 1,103
in 2007: 1,153
in 2008: 1,109
the number of traffic collisions involving cyclists increased 0.5% between 2006 and 2008
♦
increase in number of initiatives on cycling safety, targeting cyclists
during 2006: 4
during 2007: 3
during 2008: 2
the number of initiatives on cycling safety, targeting cyclists, decreased between 2006 and
2008
♦
increase in number of initiatives on cycling safety, targeting drivers
during 2006: 3
during 2007: 1
during 2008: 1
the number of initiatives on cycling safety, targeting drivers, decreased between 2006 and
2008
♦
increase in number of enforcement initiatives targeting cyclists
during 2006: 3
during 2007: 4
during 2008: 3
the number of enforcement initiatives targeting cyclists did not change between 2006 and
2008
85
♦
increase in number of bicycle-specific charges laid
*
in 2006: 1,518
in 2007: 2,822
in 2008: 3,629
the number of bicycle-specific charges laid increased 139.1% between 2006 and 2008
♦
increase in perception of police effectiveness in dealing with aggressive cycling
aggressive cycling = 42%
aggressive cycling = 62%
the proportion of the community who thought the police did well in dealing with
aggressive cycling increased 20% between 2007 and 2008
♦
increase in cyclist perception of safety
the proportion of the community who felt safe as cyclists increased 6% between 2006 and
2008
*
From POA ticket system.
86
GOAL: Ensure officers conduct daily duties and interactions with the public in a
professional, non-biased, and ethical manner, with a focus on ‘customer service’.
STRATEGIES:
Continue to develop
integrated systems by
completing the rollout of
the Professional
Standards Information
System (PSIS) to all field
divisions and appropriate
units.
Ensure that supervisors
take a proactive approach
to professionalism
through training
opportunities and also by
timely and thorough
responses to PSIS early
intervention alerts.
Survey all public
complainants on the
quality of the service
provided in filing and
resolving a public
complaint.
Review all complaint
resolutions then analyse
and assess the
resolutions for
compliance, competence,
consistency, and
appropriateness.
increase in general community satisfaction with police
in 2006: proportion of community who said they were satisfied with the Police Service overall = 94%
the proportion of the community who said they were satisfied with the Police Service overall decreased
increase in satisfaction of those who had contact with police
of those in the community who said they’d had contact with police during the previous year:
in 2006: proportion who said they were satisfied with police during that contact = 79%
of people who’d had contact with police, the proportion who said they were satisfied with police during
that contact increased between 2006 and 2008
increase in public perception of professionalism, courtesy, and conduct during contact with police
in 2006: proportion who rated the officer’s overall behaviour as excellent or good = 80.7%
the proportion who rated the officer’s overall behaviour as excellent or good decreased between 2006
and 2008
87
decrease in number of public complaints related to officer conduct
in 2006: conduct complaints investigated = 460
the number of conduct complaints investigated decreased between 2006 and 2008
increase in satisfaction with the complaints process for those who have made a complaint regarding officer
conduct
During 2006, Professional Standards developed a feedback form for complainants; distribution began in 2007. Professional
Standards reported that this survey was discontinued in 2008 as a result of the impact of the upcoming implementation of
Bill 109. Achievement of this performance objective/indicator is, therefore, assessed through information from the
respondents to the general community survey.
in 2006: of those who said that they’d had experience with the complaints process, proportion who said they were
satisfied with the process = 54%
of those who said they’d had experience with the complaints process, the proportion who said they were
satisfied with the process increased between 2006 and 2008
decrease in proportion of general community who believe that Toronto police officers target members of minority
or ethnic groups for enforcement
in 2006: proportion of community who said they believed that Toronto police officers targeted members of minority or
ethnic groups for enforcement = 33%
the proportion of the community who believed Toronto Police officers targeted members of minority or
ethnic groups for enforcement decreased between 2006 and 2008
♦
increase in general community satisfaction with police
the proportion of the community who said they were satisfied with the Police Service
overall decreased 5% between 2006 and 2008
88
♦
increase in satisfaction of those who had contact with police
of people who’d had contact with police, the proportion who said they were satisfied with
police during that contact increased 2% between 2006 and 2008
♦
increase in public perception of professionalism, courtesy, and conduct during contact with police
the proportion rating the officer as excellent or good on:
professionalism
courtesy
conduct
aggregate behaviour score
2006
81%
82%
79%
2007
80%
79%
78%
2008
73%
84%
80%
80.7%
79.0%
79.0%
(issues above weighted equally)
of people who’d had contact with police,
the proportion who rated the officer’s overall behaviour as excellent or good decreased
1.7% between 2006 and 2008
♦
*
*
the number of conduct complaints investigated decreased 6.3% between 2006 and 2008
♦
increase in satisfaction with the complaints process for those who have made a complaint regarding
officer conduct
During 2006, Professional Standards developed a feedback form for complaints; distribution began in early 2007.
in 2007: proportion of complainants responding to the PRS survey who, overall, were satisfied with
their experience with the complaints process = 42%
*
Numbers for 2006 and 2007 have been updated from those shown in previous reports.
89
Professional Standards reported that this survey was discontinued in 2008 as a result of the impact of the
upcoming implementation of Bill 109. Achievement of this performance objective/indicator is, therefore,
assessed through information from the respondents to the general community survey.
from the general community survey:
(Note: respondents are not asked in what year they had experience with the complaints process.)
in 2006: of those who said that they’d had experience with the complaints process, proportion who
said they were satisfied with the process = 54%
of those who said they’d had experience with the complaints process, the proportion who
said they were satisfied with the process increased 17% between 2006 and 2008
♦
decrease in proportion of general community who believe that Toronto police officers target members
of minority or ethnic groups for enforcement
in 2006: proportion of community who said they believed that Toronto police officers targeted
members of minority or ethnic groups for enforcement = 33%
the proportion of the community who believed Toronto Police officers targeted members
of minority or ethnic groups for enforcement decreased 12% between 2006 and 2008
90
GOAL: Increase the visible presence of the Police Service in the community, focusing
on uniformed officers and volunteers (including the Auxiliary).
STRATEGIES:
Unit Commanders will
maximise opportunities to
increase uniform presence by
effective deployment of foot
and bike patrol officers and
Auxiliary officers at
community events, areas of
high pedestrian volume, and
where people congregate.
Field Unit Commanders will
ensure that every Community
Response officer is given
responsibility to police a
specific neighbourhood and
that the assigned officer
forms effective community
policing partnerships with all
local stakeholders, while
employing crime prevention
and community mobilisation
techniques to reduce crime
and victimisation in the area.
The Service will continue to
explore opportunities to
maximise officer available
time through such initiatives
as Internet crime reporting,
systems to handle frequent
missing persons, ComputerAssisted Scheduling of Court
(CASC), and the off-duty
traffic court attendance
program.
increase in perception that officers do a good job of being visible in neighbourhoods
in 2006: proportion of community who said that officers do a good job of being visible in neighbourhoods = 48%
the proportion of the community who said that officers do a good job of being visible in neighbourhoods
increase in satisfaction with number of police patrolling neighbourhood on foot or bicycle
in 2006: proportion of community who said they were satisfied with number of police patrolling neighbourhood on
foot or bike = 47%
in 2007: proportion of community who said they were satisfied with number of police patrolling on foot or bike = 51%
in 2008: proportion of community who said they were satisfied with number of police patrolling on foot or bike = 60%
the proportion of the community who were satisfied with the number of police patrolling the
neighbourhood on foot or bike increased between 2006 and 2008
91
increase in proportion of divisional officer time spent on foot patrol and community response
in 2006: proportion of time spent by divisional constables, sergeants, and staff sergeants on foot patrol, bike patrol,
*
and community response = 3.4%
and community response = 3.9%*
and community response = 4.2%*
the proportion of time spent by divisional front-line officers on foot/bike patrol and community response
decrease in proportion of community concerned with neighbourhood disorder issues
in 2006: proportion of community concerned with neighbourhood disorder issues = 50.2%
the proportion of the community concerned with neighbourhood disorder issues increased between
2006 and 2008
increase in perceived neighbourhood safety
in 2006: proportion of community who said they felt safe in their neighbourhood = 86%
the proportion of the community who felt safe in their neighbourhood increased between 2006 and 2008
increase in perception of a good to excellent relationship between police and people in neighbourhood
in 2006: proportion of community who said that relations between police and people in their neighbourhood were
excellent or good = 65%
the proportion of the community who said that relations between police and people in their
neighbourhood were excellent or good increased between 2006 and 2008
increase in number of divisional projects involving Auxiliary
during 2006: 351
during 2007: 340
during 2008: 381
the number of divisional projects involving Auxiliary increased between 2006 and 2008
*
Based on data from TRMS database.
92
♦
increase in perception that officers do a good job of being visible in neighbourhoods
in 2006: proportion of community who said that officers do a good job of being visible in
the proportion of the community who said that officers do a good job of being visible in
♦
increase in satisfaction with number of police patrolling neighbourhood on foot or bicycle
in 2006: proportion of community who said they were satisfied with number of police patrolling
neighbourhood on foot or bike = 47%
in 2007: proportion of community who said they were satisfied with number of police patrolling on
foot or bike = 51%
in 2008: proportion of community who said they were satisfied with number of police patrolling on
foot or bike = 60%
the proportion of the community who were satisfied with the number of police patrolling
the neighbourhood on foot or bike increased 13% between 2006 and 2008
♦
increase in proportion of divisional officer time spent on foot patrol and community response
in 2006: proportion of time spent by divisional constables, sergeants, and staff sergeants on foot
*
patrol, bike patrol, and community response = 3.4%
patrol, bike patrol, and community response = 3.9%*
patrol, bike patrol, and community response = 4.2%*
the proportion of time spent by divisional front-line officers on foot/bike patrol and
community response increased 0.8% between 2006 and 2008
*
Based on data from TRMS database.
93
♦
decrease in proportion of community concerned with neighbourhood disorder issues (vandalism,
graffiti, homeless, litter, being harassed on the street)
proportion of community who said they were concerned about the following in their neighbourhood:
vandalism
graffiti
the homeless
litter
being harassed on the street
aggregate disorder score
2006
57%
42%
47%
61%
44%
2007
60%
45%
44%
60%
42%
2008
51%
48%
53%
56%
47%
50.2%
50.2%
51.0%
the proportion of the community concerned with neighbourhood disorder issues
♦
the proportion of the community who felt safe in their neighbourhood increased 4%
♦
increase in perception of a good to excellent relationship between police and people in
neighbourhood
in 2006: proportion of community who said that relations between police and people in their
neighbourhood were excellent or good = 65%
the proportion of the community who said that relations between police and people in their
neighbourhood were excellent or good increased 9% between 2006 and 2008
94
♦
increase in number of divisional projects involving Auxiliary
during 2006: 351
during 2007: 340
during 2008: 381
the number of divisional projects involving the Auxiliary increased 8.5% between 2006 and
2008
types of projects in 2006, 2007, and 2008 with Auxiliary assistance/involvement:
•
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•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
assistance at emergencies (perimeter
maintenance, traffic control)
assistance with special event planning
bike rodeos, safety, and registration clinics
Black History month events
camping trips for at-risk youth
canvassing/distributing crime prevention
information at crime scenes/in investigations
child car seat safety clinics
career fairs
charitable events
child fingerprint clinics
children’s playground built
Christmas toy drives
city-wide or city-sponsored events
CNE
community clean-up /beautification projects
community festivals/events
CPLC
CPTED/robbery prevention audits
crime/community surveys
crime prevention displays at malls/school fun
fairs/community events
crime prevention initiatives, including
distribution of information
Crime Stoppers
CROS training at CO Bick College
crowd control
delivery of letters to the community
distribution of flyers to residents and small
businesses re: public meetings
distribution of fraud recognition kits to help
identify counterfeit money/credit cards
distribution of sex crimes awareness
pamphlets
distribution of TAVIS pamphlets, gun tip hotline
pamphlets
divisional community appreciation days/open
houses/police week activities
divisional crime management initiatives
ESL translation
ETF training operations
95
•
•
•
•
•
•
•
•
•
•
•
•
•
•
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•
•
•
•
•
•
•
•
•
•
•
•
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•
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•
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evacuation/disaster/operations training
exercises
federal election mischief canvassing
food programs for those in need, seniors
For Kicks clinics and lectures
graffiti eradication/identifying graffiti locations
input data to community news bulletins
International Day for the Elimination of Racial
Discrimination
International Women’s Day
investigations/searches/canvasses
literacy programs
missing person searches
mock trial processes
night directory/night listing updates
parades/fireworks
patrols of parks, neighbourhoods, malls, mall
parking lots, target areas
pedestrian safety programs
performed safety audits for small businesses
picnics/barbecues
presence at pedestrian crosswalks, CN tracks
program delivery in different languages
public safety initiatives/education
rallies/protests
recruitment drive at Humber College
Remembrance Day
Rogers Pumpkin Patrol
school events/fun fairs
school liaison/station tours
school trips/camping trips
security details for international
delegates/visitors
senior safety initiatives
sports events/programs
TAVIS/FNTD-related initiatives
town hall meetings
TPS Museum
traffic initiatives, including RIDE
translation for recruiting officers in Asian
communities
visit seniors in the Meals on Wheels program
GOAL: Enhance efforts to improve understanding of police role/responsibilities and
services provided, as well as citizen rights and responsibilities, through increased
information/education initiatives for areas such as domestic violence, general
information to recent immigrants, traffic/driving, immigration status, etc., focusing
on Toronto’s ethnic and visible minority communities.
STRATEGIES:
Expand and enhance the role
of the Community Police
Liaison Committees (CPLCs)
and Community Consultative
Committees (CCCs) by
encouraging committee
members to take
responsibility to provide
Toronto Police Service
educational material (e.g. the
TPS Newcomer video) to the
committees’ constituent
groups.
Increase availability of
subject specific materials in
the languages and formats
that are understood and
appeal to our diverse
communities, dealing with
key topics such as domestic
violence, sexual assault,
traffic safety and driving
issues, the public complaints
process, and career
opportunities within the TPS.
Partner and support the
expansion of the Scadding
Court Police Complaints
Project into all divisions in
order to improve service
delivery to our diverse
communities.
increase in number and type of initiatives
during 2006: number of initiatives to improve understanding of police roles/responsibilities and services provided =
3
2
2
7 new initiatives to improve understanding of police roles/responsibilities and services provided were
created between 2006 and 2008
communities receiving information
increase in number of visits to TPS website
during 2006: 496,446
during 2007: 652,582
during 2008: 2,134,583
the number of visits to the TPS website increased between 2006 and 2008
96
increase in number of languages in which such information is available
in 2006: information is available in 22 different languages (including English and French)
(not all information is available in all languages)
(not all information available in all languages)
(not all information available in all languages)
the number of languages in which such information is available increased between 2006 and 2008
♦
increase in number and type of initiatives
during 2006: number of initiatives to improve understanding of police roles/responsibilities and
services provided = 3
7 new initiatives to improve understanding of police roles/responsibilities and services
provided were created between 2006 and 2008
types of initiatives:
(as reported by the Community Mobilisation and Public Information units)
•
•
•
•
The Newcomer Outreach Program provides new immigrants with information on police
services, how to contact the police, and people’s rights and responsibilities under Canadian
law.
Since the ethnic media in Toronto provides newcomers and immigrants with information on
police services and information on how to access those services, and explains some of their
rights and responsibilities under Canadian law, a Media Open House was held for 25
representatives from ethnic media. The event gave the participants behind-the-scenes
access to the Service and a close look at what is required to become a member of the TPS.
The event was very well received.
In addition, an Ethnic Media survey was sent to over 150 media outlets to find out how they
felt about their relationship with the Service, about Service performance, and about the
services provided by the Public Information unit. In response to a question raised by many
respondents about the process for subscribing to Service media releases, Public Information
sent out a step-by-step guide on how to subscribe to the various mailing lists, including news
releases, that are available, to both media and the public, on the TPS website. As a result,
the number of subscribers has increased from 1,506 to 1,574.
Community Mobilisation Workshop: This is an intensive one-day workshop that focuses on
community problem-solving and crime prevention. Participants receive information on how to
make themselves and their property safer, as well as information on the programs and
services available in their community.
97
•
•
•
♦
The First Nations School Program, a partnership between IBM, the Aboriginal Peacekeeping
unit, and the First Nations School, improved levels of understanding of Aboriginal youth on
police roles, and youth rights and responsibilities.
The Chief’s Youth Advisory Committee Pamphlet provides an overview of roles,
responsibilities, and elements of community engagement. It has been distributed to divisions,
community groups, and public agencies for community outreach, as a proactive community
relations, crime prevention, education, mobilisation, and communication initiative.
The Chief’s Youth Advisory Committee and the BAPS Swaminarayan Mandir held a policeBAPS community appreciation event. This youth initiative acknowledged an enhanced
understanding of police roles, community responsibilities, and services provided by police.
communities receiving information
in 2006: Information on the Newcomer Outreach Program was sent out to 129 agencies and
organizations serving new immigrants. This included, but was not limited to the Chinese,
Spanish, Vietnamese, Korean, Japanese, South Asian, Russian, African, Middle Eastern,
and Eastern European communities.
in 2007: Communities receiving information included the Black, South Asian, Muslim, Chinese,
French, and East Asian communities.
in 2008: In addition to the BAPS community, as noted previously, all community organisations listed
with the Ontario Council of Agencies Serving Immigrants received Newcomer Outreach
packages.
♦
increase in number of visits to TPS website
during 2006: 496,446
during 2007: 652,582
during 2008: 2,134,583
the number of visits to the TPS website increased 330.0% between 2006 and 2008
♦
increase in number of languages in which such information is available
in 2006:
22
According to the Service’s Translated Pamphlet list, in addition to English and French,
pamphlets providing information on services, crime prevention, domestic violence, child
abuse, elder abuse, hate crime, etc., are available in 20 different languages (although not
all pamphlets are available in all 20 languages).
in 2007:
24
Information is also available in American Sign Language (ASL).
98
in 2008:
25
Information is also available in American Sign Language (ASL).
the number of languages in which such information is available increased 13.6% between
2006 and 2008
99
GOAL: Ensure all Service members conduct daily duties and interactions with other
Service members in a professional, non-biased, and respectful manner.
STRATEGIES:
Create the Diversity
Management Unit with a
mandate to enhance the
ability of the Toronto
Police Service to provide
its members with a
professional, respectful,
inclusive, and equitable
work environment that is
free of bias,
discrimination, and
harassment.
Provide training to all
supervisors (civilian and
uniform), Unit Complaint
Co-ordinators, and
Professional Standards
investigators on the
intake, investigation, and
disposition of Human
Rights and Workplace
Harassment complaints,
with emphasis on
effective mediation,
training, disposition,
discipline, and, wherever
possible, restoration of
positive workplace
relationships.
Align and enhance the
internal reward,
evaluation, and promotion
systems to support the
Service’s commitment to
professional, non-biased
behaviour.
Enhance the Service’s
Workplace
Accommodation
Procedure and fully
implement the changes to
support members with
special needs and/or
accommodation issues.
Performance Objectives/Indicators: Summary Information
increase in Service member satisfaction with work environment
in 2006: proportion of Service members who said that they were satisfied with their work environment = 81%
the proportion of Service members who said they were satisfied with their work environment increased
decrease in Service member perception of internal discrimination
in 2006: proportion of Service members who agreed with the statement “I believe there is a lot of discrimination
within the Service” = 35%
the proportion of Service members who agreed with the statement “I believe there is a lot of
discrimination within the Service” increased between 2006 and 2008
100
decrease in number of internal complaints related to harassment and discrimination
in 2006: 18 (includes OHRC complaints)
the number of internal complaints related to harassment and discrimination increased between 2006 and
2008
♦
increase in Service member satisfaction with work environment
in 2006: proportion of Service members who said that they were satisfied with their work
environment = 81%
environment = 87%
environment = 82%
the proportion of Service members who said they were satisfied with their work
environment increased 1% between 2006 and 2008
♦
decrease in Service member perception of internal discrimination
in 2006: proportion of Service members who agreed with the statement “I believe there is a lot of
discrimination within the Service” = 35%
the proportion of Service members who agreed with the statement “I believe there is a lot
of discrimination within the Service” increased 1% between 2006 and 2008
♦
decrease in number of internal complaints related to harassment and discrimination
the number of internal complaints related to harassment and discrimination increased
127.8% between 2006 and 2008
101
GOAL: Increase recruitment, hiring, promotion, and retention of those from identified
groups (women, visible minority, aboriginal, disability, sexual orientation, speak
more than one language).
STRATEGIES:
Conduct a comprehensive
employment system review
that will be used to identify
and address recruitment,
hiring, deployment, training,
promotion, and retention
barriers and issues.
Conduct an internal
employee census to create a
comprehensive database of
the knowledge, skills, and
diversity assets of all
members to enable the
Service to operationalise and
maximise the potential of its
workforce.
Create a new recruiting, hiring, and
customer relationship management
strategy that will achieve a
representative, inclusive, and
effective workforce.
Create a comprehensive staff
development program that
addresses the full Human
Resources continuum of
recruiting, hiring, training,
evaluation, transfers,
secondments, promotions,
succession planning,
retention, and separations.
All Unit Commanders in all
Commands will create a Diversity
Management plan to achieve unit
staffing that is representative of the
Service’s internal demographics and
is representative of their external
community demographics (this
includes all ranks and in all subunits).
increase in number of uniform and civilian applicants from each identified group
quantitative information for each group outlined below
in general, where information was available, more of the identified groups showed an increase rather
than a decrease between 2006 and 2008 in the number of uniform applicants
than a decrease between 2006 and 2008 in the number of civilian applicants
increase in proportion of new uniform and civilian hires from each identified group
where information was available, two of the identified groups showed an increase and two showed a
decrease between 2006 and 2008 in the proportion of new uniform hires
in general, where information was available, more of the identified groups showed a decrease rather
than an increase between 2006 and 2008 in the proportion of new civilian hires
increase in proportion of uniform members promoted from each identified group
in general, where information was available, the identified groups showed an increase rather than a
decrease between 2006 and 2008 in the proportion of uniform members promoted
102
decrease in number of uniform and civilian members from each identified group who leave the Service
than an increase between 2006 and 2008 in the number of uniform members who left the Service
than an increase between 2006 and 2008 in the number of civilian members who left the Service
increase in total proportion of uniform and civilian members from each identified group
than a decrease between 2006 and 2008 in the proportion of total uniform members
than an increase between 2006 and 2008 in the proportion of total civilian members
♦
increase in number of uniform and civilian applicants from each identified group
Female
Uniform
Civilian
2006
85
*
1,275
2007
156
1,428
2008
117
1,575
the number of female uniform applicants increased 37.6% between 2006 and 2008
the number of female civilian applicants increased 23.5% between 2006 and 2008
Visible Minority
Uniform
Civilian
2006
307
*
1,584
2007
369
1,933
2008
330
1,934
the number of visible minority uniform applicants increased 7.5% between 2006 and 2008
the number of visible minority civilian applicants increased 22.1% between 2006 and
2008
Aboriginal
Uniform
Civilian
2006
18
*
2
2007
13
31
2008
12
21
the number of Aboriginal uniform applicants decreased 33.3% between 2006 and 2008
the number of Aboriginal civilian applicants increased 950.0% between 2006 and 2008
* Mass hiring process only – data collection instrument for entire process not implemented in 2006.
** Data collection instrument not implemented.
103
With Disability
Uniform
Civilian
2006
0
0
2007
not avail.
**
12
2008
**
not avail.
**
not avail.
the number of uniform applicants with a disability was not available
the number of civilian applicants with a disability increased 1200% between 2006 and
2007 – data was not available for 2008
2006
LGBT
Uniform
Civilian
**
not avail.
**
not avail.
2007
2008
**
not avail.
**
not avail.
**
not avail.
not avail.
**
not avail.
**
the number of LGBT uniform applicants was not available
the number of LGBT civilian applicants was not available
2006
> 1 Language
Uniform
***
Civilian
not avail.
1,238
**
2007
not avail.
1,149
2008
**
614
the number of uniform applicants with more than one language was not available
the number of civilian applicants with more than one language decreased 50.4% between
2006 and 2008
in general, where information was available, more of the identified groups showed an
increase rather than a decrease between 2006 and 2008 in the number of uniform
applicants
increase rather than a decrease between 2006 and 2008 in the number of civilian
applicants
♦
increase in proportion of new uniform and civilian hires from each identified group (not including lateral
hires)
proportion of all new hires:
Female
Uniform
Civilian
2006
15.1%
37.5%
2007
19.1%
41.6%
2008
18.1%
29.2%
the proportion of female new uniform hires increased 3.0% between 2006 and 2008
the proportion of female new civilian hires decreased 8.3% between 2006 and 2008
** Data collection instrument not implemented.
104
Visible Minority
Uniform
Civilian
2007
31.7%
26.9%
2006
39.3%
22.3%
2008
34.4%
21.1%
the proportion of visible minority new uniform hires decreased 4.9% between 2006 and
2008
the proportion of visible minority new civilian hires decreased 1.2% between 2006 and
2008
Aboriginal
Uniform
Civilian
2007
3.1%
0.6%
2006
2.2%
0.2%
2008
1.7%
0.3%
the proportion of Aboriginal new uniform hires decreased 0.5% between 2006 and 2008
the proportion of Aboriginal new civilian hires increased 0.1% between 2006 and 2008
With Disability
Uniform
Civilian
2006
0%
0%
2007
0%
0%
2008
0%
0%
the proportion of new uniform hires with a disability did not change between 2006 and
2008
the proportion of new civilian hires with a disability did not change between 2006 and
2008
2006
LGBT
2007
2008
*
not avail.
*
not avail.
*
*
not avail.
*
not avail.
*
Uniform
not avail.
Civilian
not avail.
the proportion of LGBT new uniform hires was not available
the proportion of LGBT new civilian hires was not available
> 1 Language
Uniform
Civilian
2006
52.0%
44.4%
2007
63.4%
22.7%
2008
59.7%
20.6%
the proportion of new uniform hires with more than one language increased 7.7%
the proportion of new civilian hires with more than one language decreased 23.8%
*
Data collection instrument not implemented.
105
where information was available, two of the identified groups showed an increase and two
showed a decrease between 2006 and 2008 in the proportion of new uniform hires
in general, where information was available, more of the identified groups showed a
decrease rather than an increase between 2006 and 2008 in the proportion of new civilian
hires
♦
increase in proportion of uniform members promoted from each identified group
proportion of all promotions:
Female
2006
18.2%
2007
20.9%
2008
19.4%
the proportion of female uniform members promoted increased 1.2% between 2006 and
2008
Visible Minority
2006
12.8%
2007
11.1%
2008
18.1%
the proportion of visible minority uniform members promoted increased 5.3% between
2006 and 2008
Aboriginal
2007
2.0%
2006
0%
2008
0%
the proportion of Aboriginal uniform members promoted did not change between 2006
and 2008
2006
With Disability
†
not avail.
2007
†
not avail.
2008
0.7%
the proportion of uniform members with a disability promoted was 0.7% in 2008
2006
LGBT
†
not avail.
2007
†
not avail.
2008
†
not avail.
the proportion of LGBT uniform members promoted was not available
2006
> 1 Language
†
†
not avail.
Not available from current information systems.
106
2007
†
not avail.
2008
3.5%
the proportion of uniform members with more than one language promoted was 3.5% in
2008
in general, where information was available, the identified groups showed an increase
rather than a decrease between 2006 and 2008 in the proportion of uniform members
promoted
♦
decrease in number of uniform and civilian members from each identified group who leave the
Service
Female
Uniform
Civilian
2006
*
21
*
65
2007
21
51
2008
19
63
the number of female uniform members who left the Service decreased 9.5% between
2006 and 2008
the number of female civilian members who left the Service decreased 3.1% between
2006 and 2008
Visible Minority
Uniform
Civilian
2006
16
33
2007
20
20
2008
15
26
the number of visible minority uniform members who left the Service decreased 6.3%
the number of visible minority civilian members who left the Service decreased 21.2%
Aboriginal
Uniform
Civilian
2006
2
0
2007
4
0
2008
0
0
the number of Aboriginal uniform members who left the Service decreased 100.0%
the number of Aboriginal civilian members who left the Service did not change between
2006 and 2008
†
*
Includes 2 deaths.
107
With Disability
2006
6
3
Uniform
Civilian
2007
†
not avail.
†
not avail.
2008
9
4
the number of uniform members with a disability who left the Service increased 50.0%
the number of civilian members with a disability who left the Service increased 33.3%
2006
LGBT
Uniform
Civilian
†
not avail.
†
not avail.
2007
†
not avail.
†
not avail.
2008
†
not avail.
†
not avail.
the number of LGBT uniform members who left the Service was not available
the number of LGBT civilian members who left the Service was not available
2006
> 1 Language
†
not avail.
†
not avail.
Uniform
Civilian
2007
†
not avail.
†
not avail.
2008
9
16
9 uniform members with more than one language left the Service in 2008
16 civilian members with more than one language left the Service in 2008
decrease rather than an increase between 2006 and 2008 in the number of uniform
members who left the Service
decrease rather than an increase between 2006 and 2008 in the number of civilian
members who left the Service
♦
increase in total proportion of uniform and civilian members from each identified group
st
proportion of Service as of December 31 :
Female
Uniform
Civilian
2006
16.2%
55.6%
2007
16.7%
54.5%
2008
17.3%
51.5%
the proportion of female uniform members increased 1.1% between 2006 and 2008
the proportion of female civilian members decreased 4.1% between 2006 and 2008
†
108
st
Visible Minority
2007
16.9%
22.1%
2006
15.6%
22.3%
Uniform
Civilian
2008
17.8%
17.6%
the proportion of visible minority uniform members increased 2.2% between 2006 and
2008
the proportion of visible minority civilian members decreased 4.7% between 2006 and
2008
st
Aboriginal
2007
1.1%
0.6%
2006
1.0%
0.6%
Uniform
Civilian
2008
1.1%
0.5%
the proportion of Aboriginal uniform members increased 0.1% between 2006 and 2008
the proportion of Aboriginal civilian members decreased 0.1% between 2006 and 2008
st
With Disability
2006
0.9%
1.8%
Uniform
Civilian
2007
0.8%
1.7%
2008
0.7%
1.1%
the proportion of uniform members with a disability decreased 0.2% between 2006 and
2008
the proportion of civilian members with a disability decreased 0.7% between 2006 and
2008
st
2006
LGBT
Uniform
Civilian
†
not avail.
†
not avail.
2007
†
not avail.
†
not avail.
2008
†
not avail.
†
not avail.
the proportion of LGBT uniform members was not available
the proportion of LGBT civilian members was not available
st
> 1 Language
Uniform
Civilian
2006
5.0%
11.2%
2007
6.2%
10.7%
2008
6.4%
5.9%
the proportion of uniform members with more than one language increased 1.4%
the proportion of civilian members with more than one language decreased 5.3%
†
109
increase rather than a decrease between 2006 and 2008 in the proportion of total uniform
members
decrease rather than an increase between 2006 and 2008 in the proportion of total civilian
members
110
GOAL: Ensure the organisation supports the role of front-line divisional officers as
community leaders by providing increased training in problem identification,
problem-solving, identifying community resources, building community
partnerships, and community mobilisation, and by revising front-line officer
performance evaluation to reflect activities in these areas.
STRATEGIES:
Create job descriptions,
performance measurements,
evaluation systems, staffing
models, and operational tools
that support and enable the
community policing, crime
prevention, and community
mobilisation efforts of the
Service and all members.
Design and deliver training
on community policing,
community mobilisation, and
crime prevention to all
Service members, as
appropriate, Auxiliary
members, Consultative
Committee members, and
other community partners.
Enhance the Service’s
annual community safety
survey by ensuring that each
Divisional Policing Command
unit conducts an annual
division-specific community
safety survey that focuses on
measures related to
community policing,
community mobilisation, and
crime prevention.
training curriculum/activities revised to reflect increased training in identified areas
training in problem identification, problem solving, identifying community resources, building community partnerships,
and community mobilisation:
were all provided to more students in 2008 than in 2006
increase in proportion of front-line divisional officers receiving training
in 2006: proportion of front-line divisional officers receiving the community mobilisation course = 2.3%
the proportion of front-line divisional officers receiving the community mobilisation course decreased
performance evaluation for front-line officers revised to reflect the identified community-oriented activities
no revision – qualitative information below
decrease in proportion of community concerned with neighbourhood disorder issues
the proportion of the community concerned with neighbourhood disorder issues increased between
2006 and 2008
111
the proportion of the community who felt safe in their neighbourhood increased between 2006 and 2008
♦
training curriculum/activities revised to reflect increased training in identified areas
during 2006, 2007, and 2008: (as reported by the Training & Education unit)
Training in Problem Identification
Course
students
trained in
2006
Crime Prevention
Crime Prevention Level 2
Crime Prevention (seminar)
Crime Prevention through…(CPTED)
Community Mobilisation Orientation
Policing & Community Expectations
Uniform Coach Officer
Plainclothes
Intro to Drug Investigation
Supervisory Leadership
Supervisory Leadership Update
Advanced Leadership
Major Case Management
Traffic Generalist
At Scene Collision Invest
Provincial Statutes
35
20
87
184
76
28
38
220
49
228
*
students
trained in
2007
students
trained in
2008
91
30
44
50
84
1,428
210
102
52
144
40
26
44
218
36
202
20
20
30
127
271
79
66
138
24
87
164
222
67
145
training on problem identification in the above courses was provided to 539 more students
in 2008 than in 2006
*
Training & Education has revised some numbers previously provided for 2006 and 2007.
112
Training in Problem Solving
Course
students
trained in
2006
students
trained in
2007
students
trained in
2008
446
360
376
356
30
210
102
52
43
50
84
91
144
40
26
1,428
233
102
493
271
79
66
51
20
30
44
138
24
87
127
164
222
67
145
Recruit Training (completed in year)
General Investigator
General Investigator On-Line
Plainclothes
Youth Crime Investigation
Crime Prevention
Supervisory Leadership
Supervisory Leadership Update
Advanced Leadership
Major Case Management
Traffic Generalist
At Scene Collision Investigation
Provincial Statutes
184
76
28
48
87
38
220
49
228
218
36
202
training on problem solving in the above courses was provided to 599 more students in
2008 than in 2006
Training in Identifying Community
Resources
students
trained in
2006
students
trained in
2007
students
trained in
2008
1,428
84
50
102
52
150
218
36
202
127
30
20
79
66
150
222
67
145
Course
Plainclothes
Twenty-Four Seven Lectures
Traffic Generalist
Provincial Statutes
87
76
28
100
220
49
228
training on identifying community resources in the above courses was provided to 118
more students in 2008 than in 2006
113
Training in Building Community
Partnerships
students
trained in
2006
students
trained in
2007
students
trained in
2008
1,428
84
50
356
30
102
52
43
150
3,454
218
36
202
127
30
20
102
493
79
66
51
150
3,692
222
67
145
Course
General Investigator
General Investigator On-Line
Plainclothes
Youth Crime Investigation
APT/Crisis Resolution Officer Safety
Traffic Generalist
Provincial Statutes
87
360
76
28
48
100
3,032
220
49
228
training on building community partnerships in the above courses was provided to 1,016
more students in 2008 than in 2006
Training in Community
Mobilisation
students
trained in
2006
students
trained in
2007
students
trained in
2008
446
3,032
87
100
184
376
3,454
84
150
210
1,428
26
102
218
202
233
3,692
30
150
271
127
87
79
222
145
Course
Recruit Training (completed in year)
APT/Crisis Resolution Officer Safety
Advanced Leadership
Plainclothes
Traffic Generalist
Provincial Statutes
76
220
228
training on community mobilisation in the above courses was provided to 663 more
students in 2008 than in 2006
114
♦
increase in proportion of front-line divisional officers receiving training
during 2006:
(as reported by the Training & Education unit)
87 officers
*
proportion of front-line divisional officers = 2.3%
in addition, 446 Recruits received training
during 2007:
84 officers
*
during 2008:
30 officers
*
the proportion of front-line divisional officers receiving the Community Mobilisation
Orientation training course decreased 1.5% between 2006 and 2008
♦
performance evaluation for front-line officers revised to reflect the identified community-oriented
activities
in 2006:
(as reported by Staff Planning)
This goal remains ‘in progress’ at this time because revisions to front-line officers’ personal
appraisals will be most effective if made as part of the broader review of staff development
policies, processes, and practices that is not yet complete.
The review of staff development is expected to result in, among other things, a personnel
appraisal that deals more directly and specifically with the skills and activities described in the
goal. However, the current form does allow supervisors and managers to evaluate members in
their current duties, including the provision of community-oriented and mobilisation-oriented
police services. In particular, it evaluates officers’ success with respect to a number of specific
core competencies, including problem-solving, community and customer orientation.
The capacity of unit management to evaluate members in terms of community mobilisation will be
improved with revisions that are anticipated after the review of the TPS staff development
process.
*
As per the TPS Annual Statistics Report, there were 3,831 Staff/Detective Sergeants, Sergeants/Detectives, and Constables in
Divisional Policing Command in 2006, 3,877 in 2007, and 3,868 in 2008.
115
in 2007:
The revision of the evaluation process has not yet begun. Prior to the establishment of a working
group to address this issue, further action on other recommendations arising from the
Employment Systems Review are required, since the evaluation process is linked to other
business processes, including succession planning, career pathway mapping, and development
of competency-based position profiles.
in 2008:
Revision of the evaluation process has not taken yet taken place. The Employment Systems
Review 3 (ESR 3) report went to Command in December 2008, and addressed uniform HR
processes other than promotion. One of the processes studied was performance
appraisal/evaluations and recommendations have been made with regard to the appraisal
system. The ESR 3 is still under review by the Command.
♦
decrease in proportion of community concerned with neighbourhood disorder issues (vandalism,
graffiti, homeless, litter, being harassed on the street)
proportion of community who said they were concerned about the following in their neighbourhood:
vandalism
graffiti
the homeless
litter
being harassed on the street
aggregate disorder score
2006
57%
42%
47%
61%
44%
2007
60%
45%
44%
60%
42%
2008
51%
48%
53%
56%
47%
50.2%
50.2%
51.0
the proportion of the community concerned with neighbourhood disorder issues
♦
the proportion of the community who felt safe in their neighbourhood increased 4%
116
GOAL: Revise the current one-time diversity training for Service members to reflect a
continuous learning environment.
STRATEGIES:
Create a new ‘curriculum’ for
diversity management,
cultural competence, ethics,
and professionalism and then
integrate the modules from
the curriculum into all
Training Unit courses.
Expand training opportunities
on diversity management,
and professionalism through
use of the Service’s various
internal communication and
decentralised training
methods.
Conduct an annual review of
internal and external
complaints and surveys to
identify and address conduct
trends and training needs in
the area of human rights,
diversity management,
and professionalism.
diversity training course revised to reflect continuous learning
quantitative information provided below
process for continuous Service member learning developed and implemented
quantitative information provided below
proportion of Service members participating in learning each year
in 2006: proportion of constables, sergeants/detectives, staff/detective sergeants attending APT = 57.4%
in 2007: proportion of constables, sergeants/detectives, staff/detective sergeants attending CROS (formerly APT) =
63.3%
in addition, 26.2% of constables, sergeants/detectives, staff/detective sergeants attended the new PACE
course
in 2008: proportion of constables, sergeants/detectives, staff/detective sergeants attending CROS = 68.9%
in addition, 2.4% of constables, sergeants/detectives, staff/detective sergeants attended the PACE
course
the number of conduct complaints investigated decreased between 2006 and 2008
117
increase in community perception that officers are providing service in a manner that is sensitive to cultural
contexts
in 2007: proportion of community who said they felt officers are providing service in a manner that is sensitive to
cultural contexts = 74%
in 2008: proportion of community who said they felt officers are providing service in a manner that is sensitive to
cultural contexts = 73%
the proportion of the community who felt officers are providing service in a manner that is sensitive to
cultural contexts decreased between 2007 and 2008
♦
diversity training course revised to reflect continuous learning
during 2006:
90-minute Diversity in Religion training
APT – Diversity training
APT – Emotionally Disturbed and Vulnerable People
446 recruits
2,679 officers
2,679 officers
developed in 2006 for delivery in 2007:
CPLC, CCC, and CAC training
training developed for PACE and CROS courses
during 2007:
The Policing & Community Expectations (PACE) course is a mandatory course designed to
address the needs of the Toronto Police Service on several different levels. It is a refresher
course that builds on the diversity training that officers previously received. It also serves to
address the constantly changing needs of the Service and the diverse communities that officers
serve. Finally, it provides tools to members, assisting them as they continue to conduct
themselves in a manner representative of the core values and professionalism of the agency
responsible for policing one of the most culturally diverse cities in the world.
All sworn members of the Toronto Police Service up to and including the rank of staff/detective
sergeant must attend the PACE course (excluded are sworn officers who undergo the annual
APT program).
The objectives of this course are to: acknowledge that biases exist within the Service and within
our community, to examine the causes of these biases, attitudes, and behaviours, and to
examine their impact on our personal and professional relationships.
during 2008:
In 2007, mandatory APT training for uniform front-line officers was discontinued and replaced by
the Crisis Resolution Officer Safety (CROS) course. This change was largely a result of the
Service’s need to comply with the Provincial twelve month use of force re-qualification standard.
Included in the CROS course are two 90-minute modules on human relations.
118
In order to ensure that non-front line officers also receive this training, a mandatory stand-alone
diversity and current issues course, Policing & Community Expectations (PACE), was rolled out in
2007 as well. The PACE course ensures that sworn members who do not receive annual training
on the CROS course receive the appropriate human relations training. In order to maintain
consistency in diversity training, the course content on the PACE course mirrors the course
content on the CROS course.
Training delivered on these courses is designed to assist officers in conducting their daily duties
and interactions with the public in a professional, non-biased, and ethical manner. The
importance of recognising and valuing diversity in our city is stressed. A strong emphasis is
placed on the need to develop effective and accountable partnerships between the police and all
communities, with the ultimate goal being to support and serve our communities with dignity and
respect. Modules for 2007 included training on self awareness, LGBT issues, and community
mobilisation.
The LGBT issues module was innovative in that training was co-facilitated between police
instructors and LGBT community members. This training format provides a model of trust and
partnership between the police and the community, which is visible to all who underwent this
training; it sets an example of how the police and community can work together.
In order to assess transfer of learning for the PACE course, training supervisors were asked in
2008 to distribute and collect surveys during regularly scheduled training. Survey participants
were officers assigned to investigative duties and who were graduates of courses offered in 2007.
In addition, members attending courses at Training & Education were canvassed. In total, 344
responses were recorded.
Respondents indicated that they applied the knowledge gained in their training and listed how
they used it. In the PACE survey, 41% of the respondents answered that they applied their
knowledge, some in a LGBT capacity and others in a community mobilisation capacity. In
answering how they applied their knowledge, areas such as awareness of LGBT issues, acting in
a non-biased manner, and interacting with community members were identified.
PACE courses are intended to evolve and change from year to year based on Service priorities
and changing community needs. In 2008, a new LGBT course was written and all members are
required to complete this e-learning cultural competency module by the end of 2009. Other
modules focusing on cultural competencies will be developed for future training.
♦
process for continuous Service member learning developed and implemented
during 2006:
24-7 Lecture delivered September 15, 2006
24-7 Lecture available on the link site of e-mail
Supervisor Leadership course
Advanced Leadership course
APT training
during 2007:
100 officers
potentially all members
33 members
31 members
2,679 officers
Development and practice of continuous learning has been ingrained in the philosophy of
Training and Education for many years, as evidenced through the implementation of the
119
Advanced Patrol Training (APT) Program, now referred to as Crisis Resolution and Officer
Safety (CROS).
In 2007, the Service approved start-up funding for the implementation and development of inhouse e-learning courses. Hardware, software, and other resources were acquired, staff put
into appropriate positions, and development was begun. These courses will be rolled out in
2008.
In 2007, the Service purchased licences for two Canadian Police Knowledge Network
(CPKN) e-learning courses (Urban Gang Dynamics and General Investigator). Both these
courses were piloted by serving members of TPS in 2007 and they gained excellent reviews.
Acquisition of these licences will increase the Service’s ability to engage officers in elearning. Urban Gang Dynamics is part of CROS for 2008 and the number of members able
to take the General Investigators course has been increased significantly.
In 2007, the Service also partnered with the CPKN to host e-learning developed by Toronto.
E-learning materials will be rolled out in 2008, including titles such as ‘Characteristics of an
Armed Person’ (part of CROS for 2008), ‘Drinking and Driving’, ‘Cultural Competency’, and
others.
Access to e-learning remains available to members throughout the year; officers can use
their courses as reference for future inquiries.
In 2007, the Service extended it’s partnership with Humber College and the University of
Guelph Humber. This partnership enables members to pursue a Police Foundations
Leadership Profile Diploma from Humber College and/or a Bachelor of Applied Science
Degree in Justice Studies from the University of Guelph Humber. Enrolment in both
programs is increasing.
during 2008:
The Service entered into a partnership with the University of Guelph and Humber College to offer
a Diploma/Degree Leadership program for members. The first classes began in September
2006; its members included uniform and civilian staff who held the rank of staff/detective sergeant
or civilian (class 8) and higher.
Universities and community colleges recognise prior learning and experience through a Prior
Learning and Recognition (PLAR) process, with the result being the possibility of completing a
college diploma and university degree in a much shorter period of time. Since the program
credits specific professional and police training, the typical police officer needs to complete seven
college and six university full credits to meet the requirements for a diploma and degree. All
courses were, and continue to be, delivered on weekends and through distance education. Each
degree course requires three weekends during a 14-week semester; there are three semesters
per year. Members of Cohort One completed their university commitments in 2008 and are
eligible to graduate in the spring of 2009.
In order to assess transfer of learning in 2008, all members of the Guelph Humber Degree
Program (Cohort One) were sent an anonymous survey, and asked to complete it and submit it
directly to Training & Education for analysis. In total, 32 officers were enrolled in Cohort One and
15 responses were returned.
Respondents indicated that they clearly applied the knowledge that they had gained to date and
listed how they used it; there was transfer of learning. Members responded 100% of the time that
they applied their knowledge in areas that included writing, criminological theory, social problems,
and statistics. They further advised how they used their knowledge, which included applying
theory to the social problems they encountered, writing reports, enhancing their formal
communication practices with Service and community members, using critical analysis tools on
the job, and approaching problems in a different manner.
120
♦
proportion of Service members participating in learning each year
Training & Education report that diversity training/information is woven through all training at the C.O.
Bick College.
during 2006:
APT
during 2007:
CROS (formerly APT)
3,454 officers
*
proportion of officers = 63.3%
new: PACE
1,428 officers
*
during 2008:
♦
3,032 officers
*
CROS (formerly APT)
3,692 officers
*
PACE
127 officers
*
**
**
the number of conduct complaints investigated decreased 6.3% between 2006 and 2008
*
Used as a basis for calculating the proportion of officers for this indicator is the total number of constables, sergeants/detectives,
and staff/detective sergeants (5,279 in 2006; 5,458 in 2007; 5,359 in 2008).
**
Numbers for 2006 and 2007 have been updated from those shown in previous reports.
121
♦
increase in community perception that officers are providing service in a manner that is sensitive to
cultural contexts
This question was not included in the 2006 community survey.
in 2007: proportion of community who said they felt officers are providing service in a manner that is
sensitive to cultural contexts = 74%
in 2008: proportion of community who said they felt officers are providing service in a manner that is
sensitive to cultural contexts = 73%
the proportion of the community who felt officers are providing service in a manner that is
sensitive to cultural contexts decreased 1% between 2007 and 2008
122
2008 SERVICE PERFORMANCE – ADDITIONAL ADEQUACY STANDARDS REPORTING
REQUIREMENTS
SERVICE BUDGET AND COST OF POLICING PER CAPITA:
In 2006, the Service’s Council-approved net operating budget was $752.4 million, an increase of
*
5.1% over the 2005 net operating budget. The final Service favourable variance in 2006, as in 2005, was
$6.1 million. The surplus was attributed to salary saving due to a higher number of separations than
anticipated, savings in medical and dental benefits, decreased spending in computer maintenance
accounts, and greater revenues than anticipated.
**
4.3% over the 2006 net operating budget. The final Service favourable variance in 2007 was $6.8
million. The surplus was attributed to under-expenditures in court security costs, medical and dental
benefits, computer maintenance accounts, city chargeback (mainly for utilities), and greater revenues
than anticipated.
***
6.1% over the 2006 net operating budget and a 1.7% increase over the 2007 net operating budget. The
net operating budget was increased further, to $822.0 million, to reflect the Interest Board of Arbitration
award relating to the Toronto Police Association’s collective agreement, settlement with the Senior
Officer’s Organisation, and corresponding increases to the excluded members and command officers.
The final Service favourable operating budget variance in 2008 was $0.6 million. The surplus was
attributed to higher than expected uniform separations, a surplus in civilian salaries, favourable variances
in uniform and other materials categories, savings in the cleaning and clothing reimbursement accounts,
and a lower charge-back from the city than anticipated for caretaking, maintenance, and utilities.
The figure to the right shows the estimated cost of
policing per capita for 2006, 2007, and 2008.
Based on the net operating budget of $752.4
million and an estimated population of 2,724,784 the cost of
policing per capita in 2006 was about $276.
Based on the net operating budget of $784.95
And, based on the net operating budget of $822.0
Estimated Cost of Policing
Per Capita
400
300
200
100
0
2006
2007
2008
COMPLAINTS ABOUT POLICE SERVICE:
The total number of public complaints received increased 14.2% between 2006 and 2008, from
661 complaints in 2006 to 755 in 2008; 698 public complaints were received in 2007. Of the complaints
received, 71.1% (470) were investigated in 2006, 57.4% (401) were investigated in 2007, and 58.1%
(439) were investigated in 2008. In all years, the largest proportions of complaints not investigated were
those deemed frivolous (63.9% in 2006, 70.4% in 2007, and 71.5% in 2008).
As shown in the following figure, in all years, the largest proportion of investigated complaints
involved allegations of conduct of a less serious nature: 85.5% in 2006, 91.3% in 2007, and 87.9% in
2008. However, there was a 4.0% decrease between 2006 and 2008 in the actual number of less serious
conduct complaints investigated.
*
Information from Police Services Board Minute P115/07 (meeting of March 22, 2007).
Information from Police Services Board Minute P66/08 (meeting of March 27, 2008).
***
Information from Police Services Board Agenda (meeting of March 30, 2009).
**
123
The proportion of serious conduct complaints
investigated was relatively low in each of the past
three years (12.3% in 2006, 6.5% in 2007, and 10.3%
in 2008). The total number of investigated complaints
related to serious conduct decreased 22.4% between
2006 and 2008.
Complaints relating to policy or service
formed the smallest proportion of investigated
complaints in all years (2.1% in 2006, 2.2% in 2007,
and 1.8% in 2008).
With regard to the specific type of complaint,
the largest proportion of investigated complaints in
each year related to allegations of discreditable
conduct (49.6% in 2006, 60.6% in 2007, and 62.4%
in 2008).
Complaints Investigated by Type
100%
policy/
service
80%
conductserious
60%
40%
conductless
serious
20%
0%
2006
2007
2008
As can be seen in the figure below, over half (54.5%) of the investigated complaints from 2006
were found unsubstantiated, while misconduct was identified in 2.6% of investigated complaints. Just
under half (48.9%) of the investigated complaints from 2007 were found to be unsubstantiated, while
misconduct was identified in 2.7%. And just over one-fifth (21.9%) of investigated complaints from 2008
were found unsubstantiated, while misconduct was identified in 1.8%. Informal resolution was the
outcome of 13.2% of investigated complaints from 2006, 21.2% of investigated complaints from 2007,
and 10.9% of investigated complaints from 2008. It should be noted that a large proportion of the
2008 investigations have not yet been completed (47.6%).
Investigation Outcomes
100%
misconduct identified
not yet completed
80%
no jurisdiction
policy-no action taken
60%
policy-action taken
w ithdraw n
informal resolution
40%
unsubstantiated
20%
0%
2006
2007
2008
124

Year End Report - Toronto Police Service

Transcription

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