References - University of Moratuwa

References
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C. Ebenezer, “Usability evaluation of an NHS library website,” Health Inforamtion
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[4]
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A.Srikanth, “Web Translation:Multilingual Web Sites,” indiawebdeveloper.com,
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Strategy,” MIS Quarterly, vol.30, no.4, pp.891-918, Dec 2006.
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50
Annexure I - List of not existing web sites
URL
http://www.mndb.gov.lk/
http://www.archaeology.gov.lk/
http://www.slelections.gov.lk/
http://www.dwlc.lk/
http://www.airport.lk/
http://www.accimt.ac.lk/
http://www.cis.lk/
http://www.lanka.net/etf
http://www.kln.ac.lk/wickramarachchi.index.htm
http://www.ips.lk/
http://www.jobs.lk/
http://www.lankatransformers.com/
http://www.fadinap.org/
http://www.nibm.lk/
http://www.natilb.lk/
http://www.rjt.slt.lk/
http://www.tradenetsl.lk/slinventors
http://www.slitac.lk/
http://www.lanka.net/galadari/
http://www.ped.gov.lk/otherins1.html
- Last accessed on 6th August 2007
51
Annexure II - List of multilingual web sites
No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
Name
Government of Sri Lanka Official Web Portal
Democratic Socialist Republic of Sri Lanka
Ministry of Industrial Development
Ministry of Science and Technology
Ministry of Social Services and Social
Welfare
Ministry of Trade, Commerce Consumer
Affairs and Marketing Development
Ministry Of Transport
Department of Agriculture
Department of Census and Statistics
Coast Conservation Department
Department of Excise
Government Analyst's Department
The Official Government News Portal
Department of Industries( Western
Province )
Department of Labour
Department of Management Services
Department of Motor Trafic
Sri Lanka National Museum
National Physical Planning Department
Department of National Zoological Cardens
Department of Official Language
Department of Pensions
Public Trustee Department
Registration of Persons Department
Rubber Development Department Sri Lanka
Department of Technical Education and
Training
Registrar General's Department
Building Materials Corporation Limited
Central Bank
Sri Lanka Bureau of Foreign Employment
Commision to Investigate Allegation of
Bribery or Corruption
Consumer Affairs Authority
Employees' Provident Fund Department
Geological survey and Mines Burea
Government Information Centre
Mahaweli Authority of Sri Lanka
National Disaster Relief Services Center
National Engineering, Research and
Development Centre
National Productivity Secrateriat
National Secretariat of Non-Government
Organization
Official Languages Commission
Public Service Commission
URL
http://www.gov.lk/
http://www.presidentsl.org/
http://www.industry.gov.lk/
http://www.most.gov.lk/
Sinhala
y
y
y
y
Tamil
y
y
y
y
http://www.socialwelfare.gov.lk/
y
y
http://www.commerce.gov.lk/
http://www.transport.gov.lk/
http://www.agridept.gov.lk/
http://www.statistics.gov.lk/
http://www.coastal.gov.lk/
http://www.excise.gov.lk/
http://www.analyst.gov.lk/
http://www.news.lk/
y
y
y
y
y
y
y
y
y
y
y
y
n
y
y
y
http://www.industries.wp.gov.lk/
http://www.labourdept.gov.lk/
http://www.msd.gov.lk/
http://www.motortraffic.gov.lk/
http://www.museum.gov.lk/
http://www.nppd.gov.lk/
http://www.colombozoo.gov.lk/
http://www.languagesdept.gov.lk/
http://www.pensions.gov.lk/
http://www.publictrustee.gov.lk/
http://www.rpd.gov.lk/
http://www.rubberdev.gov.lk/
y
y
y
y
y
y
y
y
y
y
y
y
y
n
y
y
y
y
y
y
y
y
n
y
http://www.techedu.gov.lk/
http://www.rgd.gov.lk/
http://www.bmc.lk/
http://www.cbsl.gov.lk/
http://www.slbfe.lk/
y
y
y
y
y
n
y
y
y
y
http://www.ciaboc.gov.lk/
http://www.consumeraffairs.gov.lk/
http://www.epf.lk/
http://www.gsmb.gov.lk/
http://www.gic.gov.lk/
http://www.mahaweli.gov.lk/
http://www.nec.gov.lk/
y
y
y
y
y
y
y
n
y
y
y
y
n
y
http://www.nerdc.lk/
http://www.nps.lk/
y
y
y
y
http://www.ngosecretariat.gov.lk/
http://www.languagescom.gov.lk/
http://www.psc.gov.lk/
y
y
y
y
n
y
52
43
44
45
Sri Lanka Land Reclamation and
Development Corporation
Towerhall Theater Foundation
Water Resources Board
http://www.landreclamation.lk/
http://www.towerhall.lk/
http://www.wrbsl.lk/
y
y
y
y
n
y
- Last accessed on 6th August 2007
53
Annexure III - User Survey Questionnaire
SURVEY: CRITICAL ANALYSIS OF MULTILINGUAL SRI LANKAN
GOVERNMENT WEB SITES
I am a MBA student at the University of Moratuwa Sri Lanka and am currently conducting a
research project to analyze the technical and non-technical characteristics that influence the
effectiveness of Sri Lankan Government multilingual web sites.
In this research, I investigate all the multilingual web sites listed in Government Web portal,
www.gov.lk. The results of this study would help Government, Ministries to have a
successful web site for their own Ministry and also this would help Web Designing
Companies to have a proper plan when they deal with their clients.
For this purpose, I look forward to your assistance and would be grateful if you could kindly
complete the attached questionnaire.
Thank you for your willingness to participate in the study.
Research project for : MBA in IT, University of Moratuwa
Researcher
: Jayani Warnakulasooriya
Confidentiality
I assure you that the information you provide will be treated in the strictest confidence. There
is nothing on the form that will allow us to identify you and there is no mandatory
requirement to identify your self by name or address.
54
Part 01 - General Information
1.1 Gender
Male
Female
1.2 Age
below 20
20 - 30
30 - 40
40 - 50
above 50
1.3 Language
Sinhala
English
Tamil
Fluent
Fluent
Fluent
Good
Good
Good
Weak
Weak
Weak
1.4 Job Status
Top Management
Middle Management
Supervisor
Non Managerial
Part 02 – Web usage
2.1 Do you frequently surf Sinhala/Tamil web sites?
Yes
No
2.2 If Yes,
a) Do you use Sinhala sites, or Tamil ones?
...................................................................................
b) Did you find required up to date information?
..................................................................................
c) Did you check the same page with English version also?
..................................................................................
d) Are you satisfied with the content in Sinhala/Tamil sites?
...................................................................................
55
e) What is your idea on having multilingual sites? Do not you think that English
version only is enough for the use?
...............................................................................................................
2.3 If No,
a) Why?
..............................................................................................................
Part 3.0 – Feedback on given three (3) web sites
Site 1
3.1.1 Did you find the relevant information you are looking for? Was it easy or difficult
for you to find them?
.........................................................................................................................
3.1.2 Are the text on this site is readable?
.....................................................................................................................
3.1.3 Are the text on this site is easy to understand?
.......................................................................................................................
3.1.4 What is your idea about navigation/menu style? Do you like it or do you have any
other suggestions.
.......................................................................................................................
3.1.5 Do you check the “Last updated date” of those sites when you visit to the site?
Why did you looking for that?
.......................................................................................................................
3.1.6 What is your idea about Search Function on finding relevant information?
......................................................................................................................
3.1.7 Do you find the site attractive?
.....................................................................................................................
3.1.8 Did you use the feedback forms on the site? Did you have any problems in doing
so?
.....................................................................................................................
56
Site 2
3.2.1 Did you find the relevant information you are looking for? Was it easy or difficult
for you to find them?
...............................................................................................................
3.2.2 Are the text on this site is readable?
...............................................................................................................
3.2.3 Are the text on this site is easy to understand?
...............................................................................................................
3.2.4 What is your idea about navigation/menu style? Do you like it or do you have any
other suggestions.
...............................................................................................................
3.2.5 Do you check the “Last updated date” of those sites when you visit to the site?
Why did you looking for that?
...............................................................................................................
3.2.6 What is your idea about Search Function on finding relevant information?
...............................................................................................................
3.2.7 Do you find the site attractive?
...............................................................................................................
3.2.8 Did you use the feedback forms on the site? Did you have any problems in doing
so?
...............................................................................................................
Site 3
3.3.1 Did you find the relevant information you are looking for? Was it easy or difficult
for you to find them?
...............................................................................................................
3.3.2 Are the text on this site is readable?
...............................................................................................................
57
3.3.3 Are the text on this site is easy to understand?
...............................................................................................................
3.3.4 What is your idea about navigation/menu style? Do you like it or do you have any
other suggestions.
...............................................................................................................
3.3.5 Do you check the “Last updated date” of those sites when you visit to the site?
Why did you looking for that?
...............................................................................................................
3.3.6 What is your idea about Search Function on finding relevant information?
...............................................................................................................
3.3.7 Do you find the site attractive?
...............................................................................................................
3.3.8 Did you use the feedback forms on the site? Did you have any problems in doing
so?
...............................................................................................................
Part 4.0 – Overall Feedback
4.1 What is your general idea on these 3 sites?
...............................................................................................................
4.2 What are the recommendations that you can give about those sites?
...............................................................................................................
4.3 Are you satisfied with the Sinhala/Tamil font installation process?
...............................................................................................................
58
Annexure IV - Site owner Survey Questionnaire
RESEARCH: CRITICAL ANALYSIS OF MULTILINGUAL SRI LANKAN
GOVERNMENT WEB SITES
I am a MBA student at the University of Moratuwa Sri Lanka and am currently conducting a
research project to analyze the technical and non-technical characteristics that influence the
effectiveness of multilingual web sites.
In this research, I investigate all the multilingual web sites listed in Government Web portal,
www.gov.lk. The results of this study would help Government, Ministries to have a
successful web site for their own Ministry and also this would help Web Designing
Companies to have a proper plan when they deal with their clients.
For this purpose, I look forward to your assistance and would be grateful if you could kindly
complete the attached questionnaire.
Thank you for your willingness to participate in the study.
Research project for : MBA in IT, University of Moratuwa
Researcher
: Jayani Warnakulasooriya
Confidentiality
I assure you that the information you provide will be treated in the strictest confidence. There
is nothing on the form that will allow us to identify you and there is no mandatory
requirement to identify your self by name or address.
59
Section A: General Information regarding your Organization
1.
Your Position
MD/President
Chief Officer
Executive
Manager
Other, Specify
Section B: Information about your multilingual web site
1. What are the main objectives of your Ministry's web site?
...............................................................................................
2. Why did you decide to set up a tri-lingual website?
...............................................................................................
3. Who translated the content? A third party or internal staff?
...............................................................................................
4. Who checked the translations into (a) Sinhala and (b) Tamil?
...............................................................................................
5. Is all the content on the English site available in the Sinhala and Tamil versions? If
not, what are the reasons for limiting the Sinhala/Tamil content?
...............................................................................................
6. Were all the pages of the site reviewed before launching?
...............................................................................................
7. Are facilities provided to type in in Sinhala or Tamil in Search boxes or other forms?
...............................................................................................
8. Do you receive mail through the feedback form?
...............................................................................................
9. What is the average time to respond to these queries?
...............................................................................................
10. Why do you select the Sinhala and Tamil fonts used?
...............................................................................................
11. Are you happy with the appearance and size of the fonts?
...............................................................................................
60
12. How is your website updated?
a. by your internal staff or by the designing company?
...............................................................................................
13. How frequently is your English website updated?
...............................................................................................
14. How frequently are your Sinhala and Tamil sites updated?
.............................................................................................
15. How much delay is there between updating the English and Sinhala/Tamil sites?
..............................................................................................
16. Is your higher management happy with the site?
b. If no, why?
...............................................................................................
c. What are the remedies that you are going to undertake to overcome those
issues?
...............................................................................................
17. Would you like to make any other comments or observations regarding your website?
..............................................................................................
..............................................................................................
..............................................................................................
61