Revised 1/14/2008

REQUEST FOR PROPOSAL
FOR
BALD EAGLE INNKEEPER SERVICE
for the
Commonwealth of Pennsylvania
Department of Conservation and Natural Resources
Bureau of State Parks
Issuing Office:
Commonwealth of Pennsylvania
Department of Conservation and Natural Resources
Division of Procurement and Supply
RFP NUMBER:
DCNR-38-09-01
DATE OF ISSUANCE:
August 13, 2009
Submit Proposals in Sealed Envelopes
Clearly Marked with “Proposal DCNR 38-09-01”
Page i of 139
REQUEST FOR PROPOSALS FOR
Bald Eagle Nature Innkeeper Services / DCNR 38-09-01
TABLE OF CONTENTS
CALENDAR OF EVENTS ......................................................................................................... iv
PART I - GENERAL INFORMATION ..................................................................................... 5
PART II - PROPOSAL REQUIREMENTS ........................................................................... 16
PART III - CRITERIA FOR SELECTION............................................................................. 28
PART IV - WORK STATEMENT............................................................................................ 32
IV-1 Objectives....................................................................................................................... 32
IV-2 Nature and Scope of the Project ..................................................................................... 33
IV-3 Requirements.................................................................................................................. 35
IV-3a. Guest Services...................................................................................................... 35
IV-3b. Reservations and Revenue ......................................................................... ……37
IV-3c. Visitor Services/Personnel……………………………………………………...40
IV-3d. Training and Risk Management Program ....................................................... 45
IV-3e. Housekeeping....................................................................................................... 46
IV-3f. General Maintenance.......................................................................................... 51
IV-3g.
Food Services...................................................................................................... 55
IV-3h. Marketing ............................................................................................................ 57
IV-3i.
Insurance ............................................................................................................. 57
IV-3j. Performance Standards...................................................................................... 58
IV-3h. Green Technology ............................................................................................... 60
IV-4 Tasks .............................................................................................................................. 61
IV-5 Reports .......................................................................................................................... 62
IV-6 Contract Requirements—Disadvantaged Business Participation and Enterprise
Zone Small Business Participation ........................................................................................ 62
APPENDIX A:
STANDARD TERMS AND CONDITIONS............................................ 64
APPENDIX B:
DOMESTIC WORKFORCE UTILIZATION CERTIFICATION...... 79
APPENDIX C:
DCNR PROVIDED MATERIALS .......................................................... 81
APPENDIX D:
PROPOSAL COVER SHEET .................................................................. 84
APPENDIX E:
PERFORMANCE STANDARDS............................................................. 86
APPENDIX F:
CASH MANAGEMENT POLICY........................................................... 89
Page ii of 139
APPENDIX G:
PRICING WORKSHEET......................................................................... 93
APPENDIX H
LOST AND FOUND POLICY................................................................. 95
APPENDIX I
RESERVEPA BUSINESS RULES FOR INNS...................................... 99
APPENDIX J
ROOM INSPECTION CHECKLIST ................................................... 102
APPENDIX K:
AREA OF RESPONSIBILITY............................................................... 104
APPENDIX L:
STATE PARK PET POLICY................................................................. 106
APPENDIX M:
FURNITURE PLAN................................................................................ 111
APPENDIX N:
ENVIRONMENTAL INTERPRETIVE PLAN.................................... 116
Page iii of 139
CALENDAR OF EVENTS
The Commonwealth will make every effort to adhere to the following schedule:
Activity
Responsibility
Date
Potential
Offeror’s
September 9, 2009
4:00 PM ET
Pre-proposal Conference — Location is the Environmental
Learning Center at Bald Eagle State Park, 149 Main Park
Rd, Howard, PA.
Issuing
Office/Potential
Offeror’s
September 15, 2009
10:00 AM–12:00
PM ET
Answers to Potential Offeror questions posted to the DGS
website
no
(http://www.dgsweb.state.pa.us/RTA/Search.aspx)
later than this date.
Issuing Office
Please monitor website for all communications regarding
the RFP.
Potential
Offeror’s
On Going
Sealed proposal must be received by the Issuing Office at
Department of Conservation and Natural Resources, Bureau
of State Parks, Michelle Flynn, 400 Market Street, P O Box
8769, Harrisburg, PA 17105-8769
Offeror’s
October 7, 2009
2:00PM ET
Deadline to submit
[email protected].
Questions
via
email
Page iv of 139
to:
September 22, 2009
1:00 PM ET
PART I
GENERAL INFORMATION
I-1.Purpose. This request for proposals (RFP) provides to those interested in submitting
proposals for the subject procurement (“Offerors”) sufficient information to enable them to
prepare and submit proposals for the Department of Conservation and Natural Resources
(DCNR) consideration on behalf of the Commonwealth of Pennsylvania
(“Commonwealth”) to satisfy a need for Innkeeper Services at the Nature Inn at Bald
Eagle State Park (“Project”).
I-2.Issuing Office. The DCNR (“Issuing Office”) has issued this RFP on behalf of the
Commonwealth. The sole point of contact in the Commonwealth for this RFP shall be
Michelle Flynn, Chief, Division of Procurement and Supply, 7th Floor, Rachel Carson State
Office Building, PO Box 8769, Harrisburg, PA 17105-8769, E-mail [email protected] .
Please refer all inquiries to the Issuing officer.
I-3.Scope. This RFP contains instructions governing the requested proposals, including the
requirements for the information and material to be included; a description of the service to
be provided; requirements which Offerors must meet to be eligible for consideration;
general evaluation criteria; and other requirements specific to this RFP.
I-4.Problem Statement. To acquire an innkeeper (contractor) to oversee the daily
operation of the Nature Inn at Bald Eagle State Park, which consists of 16 guest rooms, a
reception area, public social areas, outside common areas, meeting room, fireplace,
environmental education displays, food preparation area, and a contractor suite. A
complimentary breakfast will be provided to inn guests and catering for large groups will
be available by request. The contractor will be required to live on-site in housing provided.
The contractor is responsible for the overall operations of the inn including the daily
support functions. The contractor will have direct responsibility for guest services, front
desk, housekeeping, limited maintenance, marketing, recordkeeping, and food & beverage
operations. Additional detail is provided in Part IV of this RFP.
I-5. Type of Contract. It is proposed that if the Issuing Office enters into a contract as a
result of this RFP, it will be a Time & Materials contract based on the unit prices with an
estimated total amount and will contain the Standard Contract Terms and Conditions as
shown
in
Appendix
A
and
available
at
http://www.dgsweb.state.pa.us/comod/CurrentForms/STD274_SAP.doc
The
Commonwealth, in its sole discretion, may undertake negotiations with Offerors whose
proposals, in the judgment of the Issuing Office, show them to be qualified, responsible,
and capable of performing the work.
I-6.Rejection of Proposals. The Issuing Office reserves the right, in its sole and complete
discretion, to reject any proposal received as a result of this RFP.
Page 5 of 139
I-7.Incurring Costs. The Issuing Office is not liable for any costs the Offeror incurs in
preparation and submission of its proposal, in participating in the RFP process or in
anticipation of award of the contract.
I-8.Preproposal Conference. A pre-proposal conference will be held in the Bald Eagle
State Park Environmental Education Learning Center, 149 Main Park Road, Howard, PA,
as specified on the cover. The Issuing Office will hold a Preproposal conference as
specified in the Calendar of Events. The purpose of this conference is to provide
opportunity for clarification of the RFP. Offerors should forward all questions to the
Issuing Office in accordance with Part I, Section I-9 to ensure adequate time for analysis
before the Issuing Office provides an answer. Offerors may also ask questions at the
conference. In view of the limited facilities available for the conference, Offerors should
limit their representation to three (3) individuals per Offeror. The Preproposal conference
is for information only. Any answers furnished during the conference will not be official
until they have been verified, in writing, by the Issuing Office. All questions and written
answers will be posted on the Department of General Services’ (DGS) website as an
addendum to, and shall become part of, this RFP. Attendance at the Preproposal
Conference is optional.
The agenda for the pre-proposal conference that begins at 10:00 am is as follows:
1.
2.
3.
4.
Explanation of the Disadvantage Business Information points
Over view of the Nature Inn and Bald Eagle State Park
Answers to questions that were submitted
Any additional questions
I-9.Questions & Answers. If an Offeror has any questions regarding this RFP, the
Offeror must submit the questions by email (with the subject line “RFP DCNR-38-09-01
Question”) to the Issuing Officer named in Part I, Section I-2 of the RFP. If the Offeror
has questions, they must be submitted via email no later than the date indicated on the
Calendar of Events. The Offeror shall not attempt to contact the Issuing Officer by any
other means. The Issuing Officer shall post the answers to the questions on the DGS
website by the date stated on the Calendar of Events.
All questions and responses as posted on the DGS website are considered as an addendum to,
and part of, this RFP in accordance with RFP Part I, Section I-10. Each Offeror shall be
responsible to monitor the DGS website for new or revised RFP information. The Issuing
Office shall not be bound by any verbal information nor shall it be bound by any written
information that is not either contained within the RFP or formally issued as an addendum by
the Issuing Office. The Issuing Office does not consider questions to be a protest of the
specifications or of the solicitation. The required protest process for Commonwealth
procurements is described in Section I-28.
I-10.
Addenda to the RFP. If the Issuing Office deems it necessary to revise any part
of this RFP before the proposal response date, the Issuing Office will post an addendum to
the DGS website at http://www.dgsweb.state.pa.us/RTA/Search.aspx. It is the Offeror’s
Page 6 of 139
responsibility to periodically check the website for any new information or addenda to the
RFP. Answers to the questions asked during the Questions & Answers period also will be
posted to the website as an addendum to the RFP.
I-11.
Response Date. To be considered for selection, hard copies of proposals must
arrive at the Issuing Office on or before the time and date specified in the RFP Calendar of
Events. The Issuing Office will not accept proposals via email or facsimile transmission.
Offerors who send proposals by mail or other delivery service should allow sufficient
delivery time to ensure timely receipt of their proposals. If, due to inclement weather,
natural disaster, or any other cause, the Commonwealth office location to which proposals
are to be returned is closed on the proposal response date, the deadline for submission will
be automatically extended until the next Commonwealth business day on which the office
is open, unless the Issuing Office otherwise notifies Offerors. The hour for submission of
proposals shall remain the same. The Issuing Office will reject, unopened, any late
proposals.
I-12.
Proposals. To be considered, Offerors should submit a complete response to this
RFP to the Issuing Office, using the format provided in Part II, providing ten (10) paper
copies of the Technical Submittal and one (1) paper copy of the Cost Submittal and
two (2) paper copies of the Disadvantaged Business Submittal. In addition to the paper
copies of the proposal, Offerors shall submit two complete and exact copies of the entire
proposal (Technical, Cost and Disadvantaged Business Submittals, along with all requested
documents) on CD-ROM or Flash drive in Microsoft Office or Microsoft Officecompatible format. The electronic copy must be a mirror image of the paper copy and any
spreadsheets must be in Microsoft Excel. The Offerors may not lock or protect any cells or
tabs. Offerors should ensure that there is no costing information in the technical submittal.
Offerors should not reiterate technical information in the cost submittal. The CD or Flash
drive should clearly identify the Offeror and include the name and version number of the
virus scanning software that was used to scan the CD or Flash drive before it was
submitted. The Offeror shall make no other distribution of its proposal to any other Offeror
or Commonwealth official or Commonwealth consultant. Each proposal page should be
numbered for ease of reference. An official authorized to bind the Offeror to its provisions
must sign the proposal. If the official signs the Proposal Cover Sheet (Appendix “D” to this
RFP) and the Proposal Cover Sheet is attached to the Offeror’s proposal, the requirement
will be met. For this RFP, the proposal must remain valid for 120 days or until a contract is
fully executed. If the Issuing Office selects the Offeror’s proposal for award, the contents
of the selected Offeror’s proposal will become, except to the extent the contents are
changed through Best and Final Offers or negotiations, contractual obligations.
Each Offeror submitting a proposal specifically waives any right to withdraw or modify it,
except that the Offeror may withdraw its proposal by written notice received at the Issuing
Office’s address for proposal delivery prior to the exact hour and date specified for
proposal receipt. An Offeror or its authorized representative may withdraw its proposal in
person prior to the exact hour and date set for proposal receipt, provided the withdrawing
person provides appropriate identification and signs a receipt for the proposal. An Offeror
may modify its submitted proposal prior to the exact hour and date set for proposal receipt
Page 7 of 139
only by submitting a new sealed proposal or sealed modification, which complies with the
RFP requirements.
I-13.
Disadvantaged Business Information. The Issuing Office encourages
participation by small disadvantaged businesses as prime contractors, joint ventures and
subcontractors/suppliers and by socially disadvantaged businesses as prime contractors.
Small Disadvantaged Businesses are small businesses that are owned or controlled by a
majority of persons, not limited to members of minority groups, who have been deprived of
the opportunity to develop and maintain a competitive position in the economy because of
social disadvantages. The term includes:
a.
Department of General Services Bureau of Minority and Women Business
Opportunities (BMWBO)-certified minority business enterprises (MBEs) and
women business enterprises (WBEs) that qualify as small businesses; and
b.
United States Small Business Administration-certified 8(a) small disadvantaged
business concerns.
c.
Businesses that BMWBO determines meet the Small Business Administration criteria for
designation as a small disadvantaged business.
Small businesses are businesses in the United States that are independently owned, are
not dominant in their field of operation, employ no more than 100 persons and earn less
than $20 million in gross annual revenues ($25 million in gross annual revenues for those
businesses in the information technology sales or service business).
Socially disadvantaged businesses are businesses in the United States that BMWBO
determines are owned or controlled by a majority of persons, not limited to members of
minority groups, who are subject to racial or ethnic prejudice or cultural bias, but which
do not qualify as small businesses. In order for a business to qualify as “socially
disadvantaged,” the offeror must include in its proposal clear and convincing evidence to
establish that the business has personally suffered racial or ethnic prejudice or cultural
bias stemming from the business person’s color, ethnic origin or gender.
Questions regarding this Program can be directed to:
Department of General Services
Bureau of Minority and Women Business Opportunities
Room 611, North Office Building
Harrisburg, PA 17125
Phone: (717) 783-3119
Fax: (717) 787-7052
Email: [email protected]
Website: www.dgs.state.pa.us
Page 8 of 139
A database of BMWBO-certified minority- and women-owned businesses can be accessed at
http://www.dgsweb.state.pa.us/mbewbe/VendorSearch.aspx. The federal vendor database
can be accessed at http://www.ccr.gov by clicking on Dynamic Small Business Search
(certified companies are so indicated).
I-14.
Information Concerning Small Businesses in Enterprise Zones. The Issuing
Office encourages participation by small businesses, whose primary or headquarters facility
is physically located in areas the Commonwealth has identified as Designated Enterprise
Zones, as prime contractors, joint ventures and subcontractors/suppliers.
The definition of headquarters includes, but is not limited to, an office or location that is the
administrative center of a business or enterprise where most of the important functions of the
business are conducted or concentrated and location where employees are conducting the
business of the company on a regular and routine basis so as to contribute to the economic
development of the geographical area in which the office or business is geographically
located.
Small businesses are businesses in the United States that are independently owned, are not
dominant in their field of operation, employ no more than 100 persons and earn less than $20
million in gross annual revenues ($25 million in gross annual revenues for those businesses
in the information technology sales or service business).
There is no database or directory of small businesses located in Designated Enterprise Zones.
Information on the location of Designated Enterprise Zones can be obtained by contacting:
Aldona M. Kartorie
Center for Community Building
PA Department of Community and Economic Development
4th Floor, Commonwealth Keystone Building
400 North Street
Harrisburg, PA 17120-0225
Phone: (717) 720-7409
Fax: (717) 787-4088
Email: [email protected]
I-15.
Economy of Preparation. Offerors should prepare proposals simply and
economically, providing a straightforward, concise description of the Offeror’s ability to
meet the requirements of the RFP. The proposal should not be more than 50 pages, each of
which should be numbered for ease of reference. Appendices and attachments are not
considered part of the 50-page limit. Font size should be a minimum of 12 point.
I-16.
Alternate Proposals. The Issuing Office has identified the basic approach to
meeting its requirements, allowing Offerors to be creative and propose their best solution to
meeting these requirements. The Issuing Office will not accept alternate proposals.
Page 9 of 139
I-17.
Discussions for Clarification. Offerors may be required to make an oral or
written clarification of their proposals to the Issuing Office to ensure thorough mutual
understanding and Offeror responsiveness to the solicitation requirements. The Issuing
Office will initiate requests for clarification.
I-18.
Prime Contractor Responsibilities. The contract will require the selected
Offeror to assume responsibility for all services offered in its proposal whether it produces
them itself or by subcontract. The Issuing Office will consider the selected Offeror to be
the sole point of contact with regard to contractual matters.
I-19.
Proposal Contents.
a.
Confidential Information. The Commonwealth is not requesting, and does not
require, confidential proprietary information or trade secrets to be included as part of
Offerors’ submissions in order to evaluate proposals submitted in response to this RFP.
Accordingly, except as provided herein, Offerors should not label proposal submissions as
confidential or proprietary or trade secret protected. Any Offeror who determines that it
must divulge such information as part of its proposal must submit the signed written
statement described in subsection c. below and must additionally provide a redacted
version of its proposal, which removes only the confidential proprietary information and
trade secrets, for required public disclosure purposes.
b.
Commonwealth Use. All material submitted with the proposal shall be considered
the property of the Commonwealth of Pennsylvania and may be returned only at the
Issuing Office’s option. The Commonwealth has the right to use any or all ideas not
protected by intellectual property rights that are presented in any proposal regardless of
whether the proposal becomes part of a contract. Notwithstanding any Offeror copyright
designations contained on proposals, the Commonwealth shall have the right to make
copies and distribute proposals internally and to comply with public record or other
disclosure requirements under the provisions of any Commonwealth or United States
statute or regulation, or rule or order of any court of competent jurisdiction.
c.
Public Disclosure. After the award of a contract pursuant to this RFP, all proposal
submissions are subject to disclosure in response to a request for public records made under
the Pennsylvania Right-to-Know-Law, 65 P.S. § 67.101, et seq. If a proposal submission
contains confidential proprietary information or trade secrets, a signed written statement to
this effect must be provided with the submission in accordance with 65 P.S. § 67.707(b) for
the information to be considered exempt under 65 P.S. § 67.708(b)(11) from public records
requests. Financial capability information submitted in response to Part II, Section II-7 of
this RFP is exempt from public records disclosure under 65 P.S. § 67.708(b)(26).
I-20.
Best and Final Offers. While not required, the Issuing Office reserves the right
to conduct discussions with Offerors for the purpose of obtaining “best and final offers.”
To obtain best and final offers from Offerors, the Issuing Office may do one or more of the
following:
Page 10 of 139
i)
Schedule oral presentations;
ii)
Request revised proposals; and
iii)
Enter into pre-selection negotiations, including the use of an online auction.
The Issuing Office will limit any discussions to responsible Offerors (those that have
submitted responsive proposals and possess the capability to fully perform the contract
requirements in all respects and the integrity and reliability to assure good faith
performance) whose proposals the Issuing Office has determined to be reasonably
susceptible of being selected for award. The Criteria for Selection found in Part III,
Section III-4, shall also be used to evaluate the best and final offers. Price reductions
offered through any reverse online auction shall have no effect upon the Offeror’s
Technical Submittal. Dollar commitments to Disadvantaged Businesses and Enterprise
Zone Small Businesses can be reduced only in the same percentage as the percent reduction
in the total price offered through negotiations, including the online auction.
I-21.
News Releases. Offerors shall not issue news releases, Internet postings,
advertisements or any other public communications pertaining to this Project without prior
written approval of the Issuing Office, and then only in coordination with the Issuing
Office.
I-22.
Restriction of Contact. From the issue date of this RFP until the Issuing Office
selects a proposal for award, the Issuing Officer is the sole point of contact concerning this
RFP. Any violation of this condition may be cause for the Issuing Office to reject the
offending Offeror’s proposal. If the Issuing Office later discovers that the Offeror has
engaged in any violations of this condition, the Issuing Office may reject the offending
Offeror’s proposal or rescind its contract award. Offerors must agree not to distribute any
part of their proposals beyond the Issuing Office. An Offeror who shares information
contained in its proposal with other Commonwealth personnel and/or competing Offeror
personnel may be disqualified.
I-23.
Debriefing Conferences. Offerors whose proposals are not selected will be
notified of the name of the selected Offeror and given the opportunity to be debriefed. The
Issuing Office will schedule the time and location of the debriefing. The debriefing will
not compare the Offeror with other Offerors, other than the position of the Offeror’s
proposal in relation to all other Offeror proposals. An Offeror’s exercise of the opportunity
to be debriefed does not constitute the filing of a protest.
I-24.
Issuing Office Participation. Offerors shall provide all services, supplies,
facilities, and other support necessary to complete the identified work, except as otherwise
provided in this Part I, Section I-24. The DCNR Bureau of State Parks (BSP) will have
no obligation to provide any office space, clerical assistance, or travel expenses since these
elements will be the responsibility of the vendor. The DCNR BSP will provide the
following.
Page 11 of 139
9 Support for the contractor as detailed in Part IV of this RFP.
9 Internet capabilities to all rooms and offices.
9 Training personnel, facilities, etc. While it is expected that the DCNR will perform a
first round of training using DCNR facilities and staff, after this initial round, the
vendor will conduct new employee training with input from DCNR.
I-25.
Term of Contract. The term of the contract will commence on the Effective
Date and will end on February 1, 2015. The Issuing Office will fix the Effective Date
after the contract has been fully executed by the selected Offeror and by the
Commonwealth and all approvals required by Commonwealth contracting procedures have
been obtained. The selected Offeror shall not start the performance of any work prior to
the Effective Date of the contract and the Commonwealth shall not be liable to pay the
selected Offeror for any service or work performed or expenses incurred before the
Effective Date of the contract.
I-26.
Offeror’s Representations and Authorizations. By submitting its proposal,
each Offeror understands, represents, and acknowledges that:
a.
All of the Offeror’s information and representations in the proposal are material
and important, and the Issuing Office may rely upon the contents of the proposal
in awarding the contract(s). The Commonwealth shall treat any misstatement,
omission or misrepresentation as fraudulent concealment of the true facts relating
to the Proposal submission, punishable pursuant to 18 Pa. C.S. § 4904.
b.
The Offeror has arrived at the price(s) and amounts in its proposal independently
and without consultation, communication, or agreement with any other Offeror or
potential offeror.
c.
The Offeror has not disclosed the price(s), the amount of the proposal, nor the
approximate price(s) or amount(s) of its proposal to any other firm or person who
is an Offeror or potential offeror for this RFP, and the Offeror shall not disclose
any of these items on or before the proposal submission deadline specified in the
Calendar of Events of this RFP.
d.
The Offeror has not attempted, nor will it attempt, to induce any firm or person to
refrain from submitting a proposal on this contract, or to submit a proposal higher
than this proposal, or to submit any intentionally high or noncompetitive proposal
or other form of complementary proposal.
e.
The Offeror makes its proposal in good faith and not pursuant to any agreement or
discussion with, or inducement from, any firm or person to submit a
complementary or other noncompetitive proposal.
f.
To the best knowledge of the person signing the proposal for the Offeror, the
Offeror, its affiliates, subsidiaries, officers, directors, and employees are not
Page 12 of 139
currently under investigation by any governmental agency and have not in the last
four years been convicted or found liable for any act prohibited by State or
Federal law in any jurisdiction, involving conspiracy or collusion with respect to
bidding or proposing on any public contract, except as the Offeror has disclosed
in its proposal.
g.
To the best of the knowledge of the person signing the proposal for the Offeror
and except as the Offeror has otherwise disclosed in its proposal, the Offeror has
no outstanding, delinquent obligations to the Commonwealth including, but not
limited to, any state tax liability not being contested on appeal or other obligation
of the Offeror that is owed to the Commonwealth.
h.
The Offeror is not currently under suspension or debarment by the
Commonwealth, any other state or the federal government, and if the Offeror
cannot so certify, then it shall submit along with its proposal a written explanation
of why it cannot make such certification.
i.
The Offeror has not made, under separate contract with the Issuing Office, any
recommendations to the Issuing Office concerning the need for the services
described in its proposal or the specifications for the services described in the
proposal.
j.
Each Offeror, by submitting its proposal, authorizes Commonwealth agencies to
release to the Commonwealth information concerning the Offeror's Pennsylvania
taxes, unemployment compensation and workers’ compensation liabilities.
k.
Until the selected Offeror receives a fully executed and approved written contract
from the Issuing Office, there is no legal and valid contract, in law or in equity,
and the Offeror shall not begin to perform.
I-27.
Notification of Selection. The Issuing Office will notify the selected Offeror in
writing of its selection for negotiation after the Issuing Office has determined, taking into
consideration all of the evaluation factors, the proposal that is the most advantageous to the
Issuing Office.
I-28.
RFP Protest Procedure. A protest by a party not submitting a proposal must be
filed within seven days after the protesting party knew or should have known of the facts
giving rise to the protest, but no later than the proposal submission deadline specified in the
Calendar of Events of the RFP. Offerors may file a protest within seven days after the
protesting Offeror knew or should have known of the facts giving rise to the protest, but in
no event may an Offeror file a protest later than seven days after the date the notice of
award of the contract is posted on the DGS website. The date of filing is the date of receipt
of the protest. A protest must be filed in writing with the Issuing Office.
Page 13 of 139
a.
Who May File the Protest. Any actual or prospective contractor who is
aggrieved in connection with the solicitation or award of the contract may file a
protest, in writing, with the Issuing Office.
b.
Time and Place for Filing.
(1)
A protest by a party not submitting a proposal must be filed within
seven (7) days after the protesting party knew or should have known of the
facts giving rise to the protest, but no later than the proposal submission
deadline specified in the cover letter to the RFP. Contractors who submit
a proposal may file a protest within seven (7) days after the protesting
contractor knew or should have known of the facts giving rise to the
protest, but in no event may a protest be filed later than seven (7) days
after the date of the notice of selection. The date of filing is the date of
receipt of the protest.
(2)
A protest must be in writing and filed with the Issuing Office.
c.
Contents of Protest. A protest shall state all grounds upon which the protesting
party asserts the RFP or selection was improper. The protesting party may submit
with the protest any documents or information it deems relevant.
d.
Notice of Protest. The Issuing Office shall notify the successful contractor of the
protest if selection has been made. If the protest is received before selection and
substantial issues are raised by the protest, all contractors who appear to have a
substantial and reasonable prospect of selection shall be notified and may file
their agreement/disagreement with the Issuing Office within five (5) days after
receipt of notice of protest.
e.
Stay of Procurement. The head of the purchasing agency or designee will
immediately decide upon receipt of a timely protest whether or not the award of a
contract shall be delayed, or if the protest is timely received after the award,
whether the performance of the contract should be suspended. The Issuing Office
shall not proceed further with the solicitations or with the award of the contract
and shall suspend performance under the contract, if awarded, unless: the head of
the purchasing agency or designee makes a written determination that the protest
is clearly without merit or that award of the contract without delay is necessary to
protect the substantial interests of the Commonwealth.
f.
Response and Reply. Within 15 days of receipt of the protest, the Issuing
Officer may submit to the head of the purchasing agency or designee and to the
protesting party a response to the protest. The protesting party may file a reply to
the response within ten days of the date of the response.
g.
Procedures. The head of the purchasing agency or designee shall review the
protest and any response or reply. The Issuing Office may decide the merits of
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the protest on the written, submitted documentation; request and review any
additional documents or information he deems necessary to render a
determination; or, in his sole discretion, conduct a hearing.
h.
Determination. The head of the purchasing agency or designee shall promptly,
but in no event later than 60 days from the filing of the protest, issue a written
determination. The determination shall:
(1)
State the reason for the decision.
(2)
Inform the protesting contractor of its right to file an action in
Commonwealth Court within fifteen (15) days of the mailing date of the
decision.
The Issuing Office shall send a copy of the determination to the protesting party and any
other person determined by the Issuing Office to be affected by the decision.
I-29.
Use of Electronic Versions of this RFP. This RFP is being made available by
electronic means. If an Offeror electronically accepts the RFP, the Offeror acknowledges
and accepts full responsibility to insure that no changes are made to the RFP. In the event
of a conflict between a version of the RFP in the Offeror’s possession and the Issuing
Office’s version of the RFP, the Issuing Office’s version shall govern.
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PART II
PROPOSAL REQUIREMENTS
Offerors must submit their proposals in the format, including heading descriptions, outlined
below. To be considered, the proposal must respond to all requirements in this part of the RFP.
Offerors should provide any other information thought to be relevant, but not applicable to the
enumerated categories, as an appendix to the Proposal. All cost data relating to this proposal and
all Disadvantaged Business cost data should be kept separate from and not included in the
Technical Submittal. Each Proposal shall consist of the following three separately sealed
submittals:
a.
Technical Submittal, which shall be a response to RFP Part II, Sections II-1
through II-8;
b.
Disadvantaged Business Submittal, in response to RFP Part II, Section II-9.
c.
Cost Submittal, in response to RFP Part II, Section II-10.
The Issuing Office reserves the right to request additional information which, in the Issuing
Office’s opinion, is necessary to assure that the Offeror’s competence, number of qualified
employees, business organization, and financial resources are adequate to perform according to
the RFP.
The Issuing Office may make investigations as deemed necessary to determine the ability of the
Offeror to perform the Project, and the Offeror shall furnish to the Issuing Office all requested
information and data. The Issuing Office reserves the right to reject any proposal if the evidence
submitted by, or investigation of, such Offeror fails to satisfy the Issuing Office that such Offeror
is properly qualified to carry out the obligations of the RFP and to complete the Project as
specified.
II-1. Statement of the Problem. State in succinct terms your understanding of the problem
presented or the service required by this RFP.
II-2. Management Summary. Include a narrative description of the proposed effort and a list
of the items to be delivered or services to be provided.
In this Tab the contractor must:
1.
Provide a description of the contractor’s understanding of the purpose of
this RFP.
2.
Present a summary of its proposal that includes an overview of the
approach to completing the tasks identified in PART IV.
3.
Present a description of how the staff resources required by this RFP will
be provided. Include timeframes for providing these resources.
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4.
Explain how the project will be administered from a corporate level if
applicable.
5.
Explain how the prime contractor plans to monitor and evaluate the
performance of subcontractors (if used) and contractor personnel.
6.
Provide the name, title, telephone number, fax number, mailing address, email address, and work hours of a person who will be available to answer
any questions concerning its proposal.
II-3. Work Plan. Describe in narrative form your technical plan for accomplishing the work.
Use the task descriptions in Part IV of this RFP as your reference point. Modifications of the
task descriptions are permitted; however, reasons for changes should be fully explained. Indicate
the number of person hours allocated to each task. Include a Program Evaluation and Review
Technique (PERT) or similar type display, time related, showing each event. If more than one
approach is apparent, comment on why you chose this approach.
This plan must demonstrate the vendor’s capabilities to handle all of the following areas of
concern:
9 Operation of a front desk with adequate staffing and dealing with problems, including
Budgeting and Reporting.
9 Operation of the housekeeping duties realizing that some dates may only have three
rooms occupied and the next date may be at capacity.
9 Operation of the limited maintenance duties at the inn and the surrounding inn as per
Appendix K, Area of Responsibility.
9 To measure customer satisfaction and promote guest satisfaction and exceed guest
expectations.
9 The potential to increase occupancy through customer service, marketing, and a
partnership with the Bureau of State Parks.
9 Provide a quality Food and Beverage operations.
9 Provide for guest safety and security.
9 Provide a work environment that promotes advancement and growth opportunities for
employees.
9 Promote environmental education and interpretive opportunities with in Bald Eagle
State Park.
9 Promote green practices throughout the operation.
II-4. Prior Experience. Include experience in the operation of a small inn and providing
meals. Experience shown should be work done by individuals who will be assigned to this
project as well as that of your company. Studies or projects referred to must be identified and
the name of the customer shown, including the name, address, and telephone number of the
responsible official of the customer, company, or agency who may be contacted.
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This Tab allows the contractor to present the qualifications of the corporation, its staff, and those
of the proposed subcontractors (if any), relative to the services requested in this RFP. In this Tab,
the contractor must:
1.
Describe the history of the corporation, its organization, number of employees,
and a synopsis of services provided.
2.
Present an overview of the contractor’s relevant work experience. Work
experience should be adequately described and should note the name of the entity
for which the services were provided, the period during which such services were
rendered, and a brief description of those services as they relate to the services
requested in this RFP, detailing the contractor’s role and accomplishments on
these projects. Experience with a government must be presented separately from
other experience within this Tab.
3.
Provide a brief description for each subcontractor, if any, of the corporation, its
organization, number of employees, and a synopsis of services provided. Vendors
are to strongly consider the use of SERB businesses.
4.
Describe the proposed contractor/subcontractor structure, if any, and describe the
roles and responsibilities of each entity.
5.
As part of this RFP the vendor should provide a copy of an independently audited
financial report for their organization.
6.
Provide three (3) client references from state, federal agencies, private companies,
or Canadian provinces engagements similar to the size and scope of the work
requested in this RFP and for each of the subcontractors. The references must
include:
•
•
•
•
•
•
•
Contact name and title
Contact’s project responsibility
Client name or state
Address
Telephone number
Email address
Hours available
II-5. Personnel. Include the number of executive and professional personnel, analysts, auditors,
researchers, programmers, consultants, etc., who will be engaged in the work. Show where these
personnel will be physically located during the time they are engaged in the Project. The
Contractors manager, assistant manager(s), head of housekeeping, and person responsible for the
food service are key personnel, which the proposal shall include the employee’s name and,
through a resume or similar document, the Project personnel’s education and experience in
operating an inn, bed and breakfast, or small lodge. Indicate the responsibilities each individual
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will have in this Project and how long each has been with your company. Identify by name any
subcontractors you intend to use and the services they will perform.
All information made available to the contractor through access to DCNR's files and data bases
is confidential and may not be used by the contractor, the contractor’s employees, associated
sub-contractors, or other persons for any purpose other than responding to DCNR customer
inquiries. Under no circumstances can any DCNR files and/or databases be accessed for any
reason other than to respond to the customer request at hand. Specifically prohibited is the
selling, transmitting, or disclosing of information from DCNR files and databases to any party
for any reason not related to this Project. Any employee of the contractor who does not respect
the confidential nature of this information shall be subject to discipline, including dismissal from
this Project.
The contractor must maintain current and permanent personnel records for all personnel related
to this Project. Personnel records shall be made available to the Commonwealth and authorized
investigators upon request.
During the period of this contract, any employee found incapable of performing in accordance
with established job description standards or to DCNR’s satisfaction shall be subject to
discipline, as DCNR deems appropriate and agreed upon by both parties. Such discipline may
include dismissal from the Project.
II-6. Training. If appropriate, indicate recommended training of agency personnel. Include the
agency personnel to be trained, the number to be trained, duration of the program, place of
training, curricula, training materials to be used, number and frequency of sessions, and number
and level of instructors.
II-7. Financial Capability. Describe your company’s financial stability and economic
capability to perform the contract requirements. Financial documents such as audited financial
statements or recent tax returns will be acceptable to the Commonwealth.
II-8. Objections and Additions to Standard Contract Terms and Conditions. The Offeror
will identify which, if any, of the terms and conditions (contained in Appendix A) it would like
to negotiate and what additional terms and conditions the Offeror would like to add to the
standard contract terms and conditions. The Offeror’s failure to make a submission under this
paragraph will result in its waiving its right to do so later, but the Issuing Office may consider
late objections and requests for additions if to do so, in the Issuing Office’s sole discretion,
would be in the best interest of the Commonwealth. The Issuing Office may, in its sole
discretion, accept or reject any requested changes to the standard contract terms and conditions.
The Offeror shall not request changes to the other provisions of the RFP, nor shall the Offeror
request to completely substitute its own terms and conditions for Appendix “A”. All terms and
conditions must appear in one integrated contract. The Issuing Office will not accept references
to the Offeror’s, or any other, online guides or online terms and conditions contained in any
proposal.
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Regardless of any objections set out in its proposal, the Offeror must submit its proposal,
including the cost proposal, on the basis of the terms and conditions set out in Appendix A. The
Issuing Office will reject any proposal that is conditioned on the negotiation of the terms and
conditions set out in Appendix A or to other provisions of the RFP as specifically identified
above.
II-9. Disadvantaged Business Submittal.
a.
Disadvantaged Business Information.
i)
To receive credit for being a Small Disadvantaged Business or a Socially
Disadvantaged Business or for entering into a joint venture agreement
with a Small Disadvantaged Business or for subcontracting with a Small
Disadvantaged Business (including purchasing supplies and/or services
through a purchase agreement), an Offeror must include proof of
Disadvantaged Business qualification in the Disadvantaged Business
Submittal of the proposal, as indicated below:
1)
Small Disadvantaged Businesses certified by BMWBO as an
MBE/WBE must provide a photocopy of their BMWBO
certificate.
2)
Small Disadvantaged Businesses certified by the U.S. Small
Business Administration pursuant to Section 8(a) of the Small
Business Act (15 U.S.C. § 636(a)) as an 8(a) business concern,
must submit proof of U.S. Small Business Administration
certification. The owners of such business must also submit proof
of United States citizenship.
3)
Businesses, which assert that they meet the U.S. Small Business
Administration criteria for designation as a small disadvantaged
business, must submit: a) self-certification that the business meets the
Small Business Administration criteria, and b) documentary proof to
support the self-certification. The owners of such businesses must also
submit proof of United States citizenship, and provide any relevant
disadvantaged business certifications by other certifying entities.
4)
All businesses claiming Small Disadvantaged Business status,
whether as a result of BMWBO certification or U.S. Small
Business Administration certification as an 8(a) business concern
or self-certification as a U.S. Small Business Administration small
disadvantaged business, must attest to the fact that the business has
100 or fewer employees.
5)
All businesses claiming Small Disadvantaged Business status,
whether as a result of BMWBO certification or U.S. Small
Business Administration certification as an 8(a) business concern
or self-certification as a U.S. Small Business Administration small
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disadvantaged business, must attest to the fact that the business has
100 or fewer employees.
ii)
All businesses claiming status as a Socially Disadvantaged Business must
include in the Disadvantaged Business Submittal of the proposal clear and
convincing evidence to establish that the business has personally suffered
racial or ethnic prejudice or cultural bias stemming from the business
person’s color, ethnic origin or gender. The submitted evidence of
prejudice or bias must:
1)
Be rooted in treatment that the businessperson has experienced in
American society, not in other countries.
2)
Show prejudice or bias that is chronic and substantial, not fleeting
or insignificant.
3)
Indicate that the businessperson’s experience with the racial or
ethnic prejudice or cultural bias has negatively impacted his or her
entry into and/or advancement in the business world.
BMWBO shall determine whether the Offeror has established that a
business is socially disadvantaged by clear and convincing evidence.
iii)
In addition to the above verifications, the Offeror must include in the
Disadvantaged Business Submittal of the proposal the following
information:
1)
The name and telephone number of the Offeror’s project (contact)
person for the Small Disadvantaged Business.
2)
The business name, address, name and telephone number of the
primary contact person for each Small Disadvantaged Business
included in the proposal. The Offeror must specify each Small
Disadvantaged Business to which it is making commitments. The
Offeror will not receive credit for stating that it will find a Small
Disadvantaged Business after the contract is awarded or for listing
several businesses and stating that one will be selected later.
3)
The specific work, goods or services each Small Disadvantaged
Business will perform or provide.
4)
The total cost amount submitted in the Offeror’s cost proposal and
the estimated dollar value of the contract to each Small
Disadvantaged Business.
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5)
Of the estimated dollar value of the contract to each Small
Disadvantaged Business, the percent of the total value of services
or products purchased or subcontracted that will be provided by the
Small Disadvantaged Business directly.
6)
The location where each Small Disadvantaged Business will
perform these services.
7)
The timeframe for each Small Disadvantaged Business to provide
or deliver the goods or services.
8)
The amount of capital, if any, each Small Disadvantaged Business
will be expected to provide.
9)
The form and amount of compensation each Small Disadvantaged
Business will receive.
10)
For a joint venture agreement, a copy of the agreement, signed by
all parties.
11)
For a subcontract, a signed subcontract or letter of intent.
iv)
The Offeror is required to submit two copies of its Disadvantaged
Business Submittal.
The submittal shall be clearly identified as
Disadvantaged Business information and sealed in its own envelope,
separate from the remainder of the proposal.
v)
The Offeror must include the dollar value of the commitment to each
Small Disadvantaged Business in the same sealed envelope with its
Disadvantaged Business Submittal. The following will become a
contractual obligation once the contract is fully executed:
1)
The amount of the selected Offeror’s Disadvantaged Business
commitment;
2)
The name of each Small Disadvantaged Business; and
3)
The services each Small Disadvantaged Business will provide,
including the timeframe for performing the services.
vi)
A Small Disadvantaged Business can be included as a subcontractor with
as many prime contractors as it chooses in separate proposals.
vii)
An Offeror that qualifies as a Small Disadvantaged Business and submits
a proposal as a prime contractor is not prohibited from being included as a
subcontractor in separate proposals submitted by other Offerors.
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b.
Enterprise Zone Small Business Participation.
i)
ii)
To receive credit for being an enterprise zone small business or entering
into a joint venture agreement with an enterprise zone small business or
subcontracting with an enterprise zone small business, an Offeror must
include the following information in the Disadvantaged Business
Submittal of the proposal:
1)
Proof of the location of the business’ headquarters (such as a lease
or deed or Department of State corporate registration), including a
description of those activities that occur at the site to support the
other businesses in the enterprise zone.
2)
Confirmation of the enterprise zone in which it is located (obtained
from the local enterprise zone office).
3)
Proof of United States citizenship of the owners of the business.
4)
Certification that the business employs 100 or fewer employees.
5)
Proof that the business’ gross annual revenues are less than
$20,000,000 ($25,000,000 for those businesses in the information
technology sales or service business). This can be accomplished
by including a recent tax return or audited financial statement.
6)
Documentation of business organization, if applicable, such as
articles of incorporation, partnership agreement or other documents
of organization.
In addition to the above verifications, the Offeror must include in the
Disadvantaged Business Submittal of the proposal the following
information:
1)
The name and telephone number of the Offeror’s project (contact)
person for the Enterprise Zone Small Business.
2)
The business name, address, name and telephone number of the
primary contact person for each Enterprise Zone Small Business
included in the proposal. The Offeror must specify each Enterprise
Zone Small Business to which it is making commitments. The
Offeror will not receive credit for stating that it will find an
Enterprise Zone Small Business after the contract is awarded or for
listing several businesses and stating that one will be selected later.
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iii)
3)
The specific work, goods or services each Enterprise Zone Small
Business will perform or provide.
4)
The total cost amount submitted in the Offeror’s cost proposal and
the estimated dollar value of the contract to each Enterprise Zone
Small Business.
5)
Of the estimated dollar value of the contract to each Enterprise
Zone Small Business, the percent of the total value of services or
products purchased or subcontracted that each Enterprise Zone
Small Business will provide.
6)
The location where each Enterprise Zone Small Business will
perform these services.
7)
The timeframe for each Enterprise Zone Small Business to provide
or deliver the goods or services.
8)
The amount of capital, if any, each Enterprise Zone Small Business
will be expected to provide.
9)
The form and amount of compensation each Enterprise Zone Small
Business will receive.
10)
For a joint venture agreement, a copy of the agreement, signed by
all parties.
11)
For a subcontract, a signed subcontract or letter of intent.
The dollar value of the commitment to each Enterprise Zone Small
Business must be included in the same sealed envelope with the
Disadvantaged Business Submittal of the proposal. The following will
become a contractual obligation once the contract is fully executed:
1)
The amount of the selected Offeror’s Enterprise Zone Small
Business commitment;
2)
The name of each Enterprise Zone Small Business; and
3)
The services each Enterprise Zone Small Business will provide,
including the timeframe for performing the services.
II-10. Cost Submittal. The information requested in this Part II, Section II-10 shall constitute
the Cost Submittal. The Cost Submittal shall be placed in a separate sealed envelope within the
sealed proposal, separated from the technical submittal. Offerors should not include any
assumptions in their cost submittals. If the Offeror includes assumptions in its cost submittal, the
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Issuing Office may reject the proposal. Offerors should direct in writing to the Issuing Office
pursuant to Part I, Section I-9, of this RFP any questions about whether a cost or other
component is included or applies. All Offerors will then have the benefit of the Issuing Office’s
written answer so that all proposals are submitted on the same basis.
The cost is broken down as the contractor’s monthly payment, retail sale commissions, clothing
commissions, and box lunch/break reimbursements. To aid you in the development of cost
figures, DCNR has estimated the number of nights that would be occupied based on consultants
and average overnight accommodations at other facilities in the area. The contractor must
complete Appendix “G”, the Pricing Worksheet using the anticipated figures.
In order for DCNR to compare pricing strategies, vendors are to use the following information
for calculating the cost.
a) Base Compensation is to be based on the assumption that five rooms along with a
breakfast for each would be rented seven nights a week and that payment would be made
for those nights regardless to the fact that five rooms are rented or if only one is.
b) Additional Compensation is to be the additional payment made by DCNR for each
room that is rented nightly above the five-room base.
c) Retail Commission is to be the percentage of sales that will be paid to the contractor for
retail items sold at the inn by the contractor. DCNR will provide the items to be sold at
the inn. The contractor will not have any overhead or purchase costs associated with
these items.
d) Additional Food Service Commission is the percentage of the total sales minus any
state sales tax that is charged for such items as box lunches and breaks that DCNR will
reimburse the contractor for.
(1) Per Stay Night Cost. The total fees identified in the Pricing Worksheet are to include all
costs, including, but not limited to the following:
a.
Direct Labor Costs. This is to cover the contractors’ salary with the
consideration that an apartment including utilities is being provided by DCNR.
Vendor needs to keep in mind that this cost needs to cover providing adequate
staffing to keep the front desk operational during designated hours, housekeeping,
routine maintenance, and breakfast service
c.
Travel and Subsistence: The vendor is responsible for covering all travel costs
for their staff for this project. Travel cost to pickup supplies, materials, and
central office, as well as any additional travel that may be needed will be included
in the total fee charged for services in this RFP and not separated out.
d.
Subcontract Costs: This cost is to be included in the total fee charged for
services in this RFP and not separated out, in the event there are any
subcontractors involved.
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e.
Cost of Supplies and Materials. DCNR will provide the items listed in
Appendix “C” at initial startup as well as the ones that are identified as
replacement by DCNR. Items noted as purchased and/or replaced by the vendor
should be considered when providing the base salary for the contractor. The
contractor is expected to consider all of the consumables in their cost of the
supplies and materials.
f.
General Overhead Costs. DCNR will provide and cover the utility charges
(electric, heat, air conditioning, internet service, telephone, cable, etc.) for the inn
along with major maintenance.
(2) Other Direct Costs. These charges involve items that the vendor would purchase and items
that are provided by State Parks resulting in a commission paid to the vendor.
a.
Retail Commission. DCNR will provide retail items such as tee shirts, hats,
patches, pins, photos, books, and jewelry for the contractor to offer for sale. The
Department will set the prices for these items.
b.
Break Snacks/Box Lunches Commission. The contractor will be expected to
offer box lunches for guests along with items for breaks for guests using the inn
for meetings. Initial purchase of the various items will be the responsibility of the
contractor with the recovery of the cost based on the commission paid for the
service by DCNR.
(3) Total Cost: This is the total cost of the RFP, using the calculation figures that are provided
in Appendix “G”, based on the above activity information.
Vendor must take into account all associated costs in providing the services and system
requirements required by this RFP and generally included in these categories
•
•
•
•
•
•
•
Option A:
Providing food and beverage operations and staff to include the morning breakfast
Housekeeping duties for the entire building
Operation of the front desk for the required hours including bookkeeping and
night operations.
Routine maintenance tasks such as changing light bulbs, unclogging
sinks/commodes.
Marketing
Professional fees (legal and accounting)
Presenting an environmental message to customers
DCNR Cost Breakdown
Vendor will be compensated entirely for services of this contract based on the nightly usage fees
and commissions. The monthly fee paid will be actual and the other items are estimated and may
increase/decrease based on the marketing and service provided by the vendor
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This standard DCNR Cost Breakdown will be used for evaluation of the Cost Portion of
your proposal.
Option B:
Vendor Recommended Cost Breakdown
Vendors may propose an alternative breakdown for charges to the Commonwealth. Provide
abundant and full detail so the evaluation team can thoroughly understand and compute amounts,
sources, and timing of charges to the Commonwealth.
The Issuing Office will reimburse the selected Offeror for work satisfactorily
performed after execution of a written contract and the start of the contract
term, in accordance with contract requirements, and only after the Issuing
Office has issued a notice to proceed.
II-11. Domestic Workforce Utilization Certification. Complete and sign the Domestic
Workforce Utilization Certification contained in Appendix B of this RFP. Offerors who seek
consideration for this criterion must submit in hardcopy the signed Domestic Workforce
Utilization Certification Form in the same sealed envelope with the Cost Submittal.
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PART III
CRITERIA FOR SELECTION
III-1. Mandatory Responsiveness Requirements. To be eligible for selection, a proposal
must be:
a.
b.
Timely received from an Offeror;
Properly signed by the Offeror.
III-2. Technical Nonconforming Proposals. The Issuing Office reserves the right, in its sole
discretion, to waive technical or immaterial nonconformities in an Offeror’s proposal.
III-3. Evaluation. The Issuing Office has selected a committee of qualified personnel to
review and evaluate timely submitted proposals. Independent of the committee, BMWBO will
evaluate the Disadvantaged Business Submittal and provide the Issuing Office with a rating for
this component of each proposal. The Issuing Office will notify in writing of its selection for
negotiation the responsible Offeror whose proposal is determined to be the most advantageous to
the Commonwealth as determined by the Issuing Office after taking into consideration all of the
evaluation factors. The Issuing Office will award a contract only to an Offeror determined to be
responsible in accordance with the most current version of Commonwealth Management
Directive 215.9, Contractor Responsibility Program.
III-4. Criteria for Selection. The following criteria will be used in evaluating each proposal.
In order for a proposal to be considered for selection for best and final offers or selection for
contract negotiations, the total score for the technical submittal of the proposal must be greater
than or equal to 70% of the highest scoring technical submittal.
a.
Technical: The Issuing Office has established the weight for the Technical
criterion for this RFP as 50 % of the total points. Evaluation will be based upon
the following in order of importance:
i)
Understanding the Problem and Management Summary. This refers
to the contractor’s understanding of the agency needs that generated the
RFP, of the agency’s objectives in asking for the services and of the nature
and scope of the work involved. This will then cover, in a summary, how
the vendor will approach fulfilling the RFP, the handling of the contract,
and describing how staff will be provided to carry out the RFP. Refer to
Tabs One and Two in response to this criterion.
ii)
Soundness of Approach (Work Plan). Emphasis here is on the
providing quality customer service, a superior breakfast, marketing ideas,
functioning in partnership with State Parks, use of recyclable supplies, and
staffing. Of equal importance is whether the technical approach is
completely responsive to all written specifications, requirements contained
in the RFP, and if it appears to meet agency objectives. Refer to Tabs
Four and Seven, in response to this criterion.
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iii)
Contractor and Personnel Qualifications. This refers to the ability of
the contractor to meet the terms of the RFP, especially the quality,
relevancy, and projects completed by the contractor. This also refers to
the competence of professional personnel who would be assigned to the
job by the contractor. Qualifications of professional personnel will be
measured by experience and education, with particular reference to
experience on services similar to that described in the RFP. Particular
emphasis is placed on the qualifications of the contractor/manager and
head of housekeeping. Refer to Tabs Five and Six in response to this
criterion.
b.
Cost: The Issuing Office has established the weight for the Cost criterion for this
RFP as 30 % of the total points.
c.
Disadvantaged Business Participation: BMWBO has established the weight for
the Disadvantaged Business Participation criterion for this RFP as 20% of the
total points. Evaluation will be based upon the following in order of priority:
Priority Rank 1
Proposals submitted by
Disadvantaged Businesses.
Small
Priority Rank 2
Proposals submitted from a joint
venture with a Small Disadvantaged
Business as a joint venture partner.
Priority Rank 3
Proposals
submitted
with
subcontracting commitments to
Small Disadvantaged Businesses.
Priority Rank 4
Proposals submitted by Socially
Disadvantaged Businesses.
Each proposal will be rated for its approach to enhancing the utilization of Small
Disadvantaged Businesses and/or Socially Disadvantaged Businesses. Each
approach will be evaluated, with Priority Rank 1 receiving the highest score and
the succeeding options receiving scores in accordance with the above-listed
priority ranking
To the extent that an Offeror qualifies as a Small Disadvantaged Business or a
Socially Disadvantaged Business, the Small Disadvantaged Business or Socially
Disadvantaged Business cannot enter into subcontract arrangements for more than
40% of the total estimated dollar amount of the contract. If a Small
Disadvantaged Business or Socially Disadvantaged Business subcontracts more
than 40% of the total estimated dollar amount of the contract to other contractors,
the Disadvantaged Business Participation scoring shall be proportionally lower
for that proposal.
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d.
Enterprise Zone Small Business Participation: In accordance with the priority
ranks listed below, bonus points in addition to the total points for this RFP, will
be given for the Enterprise Zone Small Business Participation criterion. The
maximum bonus point for this criterion is 3% of the total points for this RFP. The
following options will be considered as part of the final criteria for selection:
Priority Rank 1
Proposals submitted by an Enterprise
Zone Small Business will receive
three percent bonus for this criterion.
Priority Rank 2
Proposals submitted by a joint
venture with an Enterprise Zone
Small Business as a joint venture
partner will receive two percent
bonus for this criterion.
Priority Rank 3
Proposals
submitted
with
a
subcontracting commitment to an
Enterprise Zone Small Business will
receive the one percent bonus for this
criterion.
Priority Rank 4
Proposals with no Enterprise Zone
Small Business Utilization shall
receive no points under this criterion.
To the extent that an Offeror is an Enterprise Zone Small Business, the Offeror
cannot enter into contract or subcontract arrangements for more than 40% of the
total estimated dollar amount of the contract in order to qualify as an Enterprise
Zone Small Business for purposes of this RFP.
e.
Domestic Workforce Utilization: Any points received for the Domestic
Workforce Utilization criterion are bonus points in addition to the total points for
this RFP. The maximum bonus points for this criterion is 3% of the total points
for this RFP. To the extent permitted by the laws and treaties of the United States,
each proposal will be scored for its commitment to use domestic workforce in the
fulfillment of the contract. Maximum consideration will be given to those
Offerors who will perform the contracted direct labor exclusively within the
geographical boundaries of the United States or within the geographical
boundaries of a country that is a party to the World Trade Organization
Government Procurement Agreement. Those who propose to perform a portion
of the direct labor outside of the United States and not within the geographical
boundaries of a party to the World Trade Organization Government Procurement
Agreement will receive a correspondingly smaller score for this criterion.
Offerors who seek consideration for this criterion must submit in hardcopy the
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signed Domestic Workforce Utilization Certification Form in the same sealed
envelope with the Cost Submittal. The certification will be included as a
contractual obligation when the contract is executed.
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PART IV
WORK STATEMENT
IV-1. Objectives.
a. Overall Objectives/Goal
DCNR’s, BSP desires to contract with a contractor to jointly operate the Bald Eagle Nature Inn,
which will provide the opportunity to create outdoor connections for Pennsylvania’s citizens and
visitors. This nature inn will not only expand the base of State Park users by offering overnight
accommodations that do not require the visitor to provide basic amenities but will also provide
the opportunity to provide educational messages to help people make lifestyle decisions that will
enhance and protect natural resources. The nature inn will include 16 guest rooms, a reception
area, public social areas, outside common areas, meeting room, fireplace, environmental
education displays, informational brochure racks in the public area, food preparation area, and a
contractor suite. A complimentary breakfast will be provided to overnight guests. Catering of
lunches and breaks for groups conducting meetings at the inn will be available for a fee. The inn
will be able to accommodate both educational and business meetings. The theme of the inn at
Bald Eagle State Park is birding.
A contractor and his/her staff will operate the inn with support by Bald Eagle State Park
maintenance staff. This concept is being used to leverage the flexibility and cost benefit by
operating the facility with non-state personnel. The contractor will be required to live on-site in
housing provided. The contractor is responsible for the overall operations of the inn including
the daily support functions. The contractor will have direct responsibility for guest services,
front desk, housekeeping, marketing, and food & beverage operations. It is expected that the
contractor will provide the staffing necessary to operate the inn. The building and grounds
maintenance will be the responsibility of Bald Eagle State Park maintenance staff. Basic daily
and routine maintenance within the inn and surrounding area, as defined in Exhibit K, will be the
responsibility of the Contractor.
Reservations for the inn property will be made through the BSP’s central computerized
reservation system (ReservePA). Revenue generated by the facility will be transmitted to the
Commonwealths bank by Bald Eagle State Park revenue designated staff. The majority of
reservations are expected to be accepted on-line or through a central call center. Contractor will
have the capability to make future reservations in accordance with BSP policy and follow the
BSP cash management policy for handling revenue. The contractor’s compensation package will
include housing, a fixed payment, and a variable payment based on the number of room nights
rented.
b. Specific Objectives
• Contractor is responsible for managing the day-to-day operation of the inn and
related guest relations to include, but not limited to, front desk operations, guest
services, night audit, housekeeping and laundry operations, food and beverage
operations, marketing, and light maintenance.
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• In carrying out the contractor’s responsibilities for day-to-day operation of the
inn, the contractor will provide a superior guest experience to include promoting a
culture of “exceeding guest expectations” among the inn’s staff. This culture will
be observable in all guest\inn staff interactions, the comfort and cleanliness of the
inn’s guest rooms, public areas and grounds, quality and quantity of the food
service during all food service periods and the staff’s responsiveness to guest
inquiries and concerns.
• Contractor is responsible for development and implementation of marketing
program aimed at achieving annual increases in occupancy. The marketing
program should include, but not be limited to, Internet, print, public relations, inhouse and past guest and networking initiatives.
• Contractor is responsible for encouraging inn guests to avail themselves of the
varied recreational and educational opportunities that Bald Eagle State Park has to
offer. Promotion of the Park’s services may be through, but not limited to, the
following types of activities: availability of Park brochures, literature in
designated public areas and in each guest room, providing BSP binoculars, field
guides, and interpretive backpacks, training of all inn staff on the activities and
services available within the Park, periodic guest orientation or interpretive
lectures by BSP personnel to introduce Park facilities and encourage guests to
explore the Park.
• Through daily inn operations and in interactions with inn guests, vendors,
suppliers, inn staff, BSP personnel, and the public at large, the Contractor will
demonstrate a willingness to cooperate with BSP and support of an innovative
partnership between DCNR and the private sector.
• Operate a small gift shop for the selling of birding merchandise such as books,
binoculars, CD’s, etc. that is provided by BSP.
• Contractor will develop and offer educational/outdoor programming packages to
include overnight lodging at the inn. These packages may involve utilization of
Park facilities. These programs must be developed in coordination with BSP
designated staff.
• To have the inn operate in conjunction with the Bald Eagle State Park Interpretive
Plan as outlined in Appendix N.
IV-2. Nature and Scope of the Project.
The Commonwealth of Pennsylvania is seeking the services of a contractor to operate the newly
built 16-room nature inn located at Bald Eagle State Park in Howard Township, Centre County.
The contractor will be required to live on-site in housing provided. The contractor is responsible
for the overall operations of the inn including the daily operating support functions, including but
not limited to direct responsibility for guest services, front desk, housekeeping, and food &
beverage operations. The contractor’s manager is expected to work the weekends and holidays
with a minimum of 40 hours per week. Contractor is to keep in mind that the inn is a 24/7
operation 365 days a year. The Nature Inn will include 16 guest rooms, a reception area, public
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social areas, outside common areas, meeting room, fireplace, environmental education displays,
food preparation area, and a contractor suite.
A complimentary breakfast will be provided to inn guests and catering for large groups will be
available by request. The Inn will be able to accommodate both educational and business
meetings. The theme of the inn at Bald Eagle is birding. The Bald Eagle Nature Inn will provide
the opportunity to create outdoor connections for Pennsylvania's citizens and visitors with the
contractor being expected to promote these connections.
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IV-3. Requirements.
IV-3a. Guest Services:
The contractor and front desk staffs are required to address guest’s problems, questions,
complaints and work to resolve them in a timely, satisfactory manner.
There must be a minimum of one inn employee physically on the premises at all times. This
employee must be trained in emergency procedures including life and safety equipment,
evacuation procedures, first aid, CPR and the Heimlich maneuver and should receive Emergency
Procedures Training, as listed in Section IV-3d.
NON-SMOKING REQUIREMENTS – The Bald Eagle Nature Inn is 100% non-smoking.
Guests must not be required to sign, initial or otherwise be required to acknowledge a policy that
in any way confirms that they will be charged for smoking in a non-smoking guest room.
Charges for extensive cleaning due to excessive/heavy smoking may be imposed.
SERVICE ANIMALS & PET POLICY – Pets are not allowed at the inn unless the pet is a
service animal. Service animals are working animals and are not considered pets. Refer to
Appendix L for the Bureau’s Pets and Service Animals in State Parks management directive.
If a pet, other than a service animal, is discovered in the inn, the contractor must use discretion to
encourage the guest to move the pet to a kennel. The inn must have a recommended kennel in
the area. It is at the contractor's discretion to allow a guest to keep the pet in the room once it is
discovered for a single night. If the inn allows a pet to stay in a guestroom for a single night, a
deposit of $200 will be assessed. This fee is to be held to offset any additional cleaning or repair
charges, which may be incurred due to pet stains and/or damage. Damages to woodwork, carpet,
bedding, etc. may be charged in addition to the $200 pet fee.
USE OF PERSONAL INFORMATION - The contractor may use personal information to
process reservations and other transactions requested by guests and to provide customer service.
Use of personal information to market the products or services of a third party, or sell or rent
personal information to third parties is prohibited. All requests for personal information to a
third party must be submitted to the Park Manager or his designee for approval.
Definition of Personal Information - Personal Information is information about or related to an
individual. It includes any information that can be linked to an individual or used directly or
indirectly to identify an individual. Most information collected by a business about a customer
or potential customer, is likely to be considered Personal Information. Some examples of
Personal Information are:
Name;
Home or email address;
Telephone Numbers;
Identification Number (e.g., Drivers License number);
Account Numbers (e.g., Credit Card number);
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Physical characteristics; and
Consumer purchase history or preferences
The contractor and management staff observes strict impartiality as to rates, discounts, and
services in all circumstances.
GUEST (Complaints) RELATIONS - The contractor must maintain a written service recovery
policy to assure any guest's negative image of the inn is overcome when there is a valid,
serious complaint. All written complaints received at the inn from any source must be
acknowledged in writing within 72 hours (3 business days) of receipt. The park manager at
Bald Eagle State Park will also receive a copy of the complaint along with the response.
The contractor must have procedures in place to assure that in house guest complaints are
taken 24 hours per day and, whenever possible, responded to while the guest is still in-house.
Complaints that require investigation must be acknowledged immediately and the guest
advised that the complaint will be researched and a date communicated that a response will be
given to the guest.
The contractor grants the Bureau of State Parks, full authority to resolve the issues in the form of
cash, credit card refund, offer of complimentary room nights (based on availability) or other
products or services in order to satisfy the guest. The contractor will have the monthly invoice
adjusted for these refunds, rebates or other resolutions. Additionally, the contractor will be billed
a processing fee for each complaint. In certain cases, the Bureau will require the contractor’s
involvement due to the nature of the complaint. Also, if a complaint is the basis of a lawsuit or
insurance claim, the complaint may be referred to the Bureau of State Parks Office of Chief
Counsel for handling in lieu of the guest resolution standard noted above.
The contractor must have staff available 24 hours a day, who are trained in handling service
recovery for guest requests, inquiries, problems or complaints. The contractor must have a
tracking system in place to prevent recurrences of similar guest problems or complaints. Guest
requests, inquiries, problems or complaints received must be responded to and dealt with to the
satisfaction of the guest by the contractor in a reasonable time frame.
Contractor shall describe its complaint process and how it meets the above requirements. Also
note any additional efforts taken to ensure customer satisfaction. Provide a copy of the
contractor’s existing/proposed policy on customer complaints in this proposal.
GUEST NOTIFICATION – Contractor shall make a reasonable attempt to notify guests of all
messages or facsimiles received at the inn.
TELECOMMUNICATIONS ACCESS – the telephone system will allow for free local calling
and toll free/credit card calls. Applicable governmental regulation requires that guests be
allowed to dial the Long Distance Operator Service Provider of their choosing. Such access must
be allowed by all of the following methods:
•
Dial 9 + 1010xxx +0 + the number to access their Operator Service Provider
•
Dial 9 +1 + Sxx + the number for toll free access to their Operator Service
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•
Provider.
Dial 9 + 950-xxxx for Local Access to their Operator Service Provider
How will contractor carry out the following tasks and/or respond to the following problems:
• Responding to problems with existing reservations, reservation changes or reservation
cancellations.
• Responding to customer questions about processing of reservations or questions.
• Handling price quotations, adjustments, and requests for special treatment of refunds.
• Documenting and solving complaints, and communicating with the park manager at
Bald Eagle State Park.
• Providing a service recovery process for dealing with issues.
• Providing the various checkout procedures for guests.
Describe the vendors understanding and how the above requirements would be met.
IV-3b.
Reservations and Revenue:
The contractor and front desk staff are required to use the Bureau of State Parks reservation
program here in called ReservePA for all reservations/registrations and point of sale transactions
involving the service provided to customers. ReservePA functions as state parks complete
revenue handling program. All staff handling and inputting revenue from customers will be
required to be trained on ReservePA and responsible for complying with state parks Cash
Management Policy. The Cash Management Policy can be found in Appendix “E”. The
ReservePA requirements and plan are outlined in section IV-3d along with any other training
requirements.
Reservations will be handled through the Internet at http://www.pa.reserveworld.com, PA BSP
Central Call Center using the numbers 1-800-63-PARKS (637-2757), 1-888-537-7294, & 1-888PA-PARKS (727-2757), and through the Bald Eagle Inn up to 24 months in advance of the
arrival date on a rolling basis. This means that a person could make a reservation arriving July
31, 2011 for 4 days on July 31, 2009 starting at 7:00 AM, with the exception of Sundays and
designated holidays. On dates that the Central Call Center is closed the inventory will be
released the following day at 7am. This is done in order to give customers that prefer to call
versus going on line equal opportunity to make the reservation. The Central Call Center hours of
operation will be 7:00 AM (Eastern) until 5:00 PM (Eastern), Monday through Saturday year
round. The Central Call Center may be closed on January 1, Thanksgiving, December 25, and
other designated holidays at the Commonwealth's option. If any holidays fall on a Sunday, the
closing does not extend to an observed day for the holiday. Additional closings or a reduced
level of service may be allowed at the sole discretion of DCNR in cooperation with the vendor.
At the Inn, staff will be able to make advance reservations up to the 24 months out as well
handling walk in registrations anytime.
All staff handling Bald Eagle Nature Inn reservations and information must be thoroughly
trained in effective telephone hospitality techniques. In addition, staff must be well trained and
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knowledgeable in the reservation process, park policies, data entry standards for all pertinent
information, and the services and facilities provided at the inn and by the state parks. Staff
would be expected to have good grammar skills, effective speech characteristics, and be able to
pass a test on state park information after receiving training.
The inn’s 16 overnight rooms will be available through the call center and Internet while the
meeting room reservations must be handled by the inn staff only. All reservations made via the
Internet require full payment at that time and the Central Call Center reservations must be paid in
full within 10 days. The contractor and appropriate staff will be permitted to make reservations
while only collecting a deposit if need be for cases such as a block of rooms being needed for a
conference or meeting. The meeting room will only be available to be booked by the staff at the
inn. Meeting room reservations will not be permitted on line or through the Central Call Center.
The following is the various types of overnight rooms that are in the inn. The rates for these
rooms will run between $80 and $280 per night with optional percentage discounts and flat
discounts for corporations, governmental, AAA, etc… as appropriate. The contractor will have
the ability to perform additional price changes on any reservation. This option is available so
that the contractor can deal with any issues that arise with a customer. Any price change that is
performed must be commented on why the price was adjusted outside of the approved rate and if
appropriate the discount that was applied. Inn staff will not be able to adjust prices though.
They can update the price and have the manager approve the change without the manager
logging on to ReservePA and insert the comment justification.
•
•
•
•
•
Single Room – 1 bed
Double Room – 2 beds
Basic Suite – 1 bedroom and a pull-out
Small Suite – 1 bedroom with a sleeper sofa and kitchenette
Large Suite – 2 bedrooms with a sleeper sofa and kitchenette
Room rates charged to guests by the inn must be inclusive of all operating costs and expenses
required to deliver core state park product and service components. Posting of specific
incremental charges for core product and service elements (standard labor/service fees, energy
charges, etc.) is prohibited.
The contractor must properly provide advance disclosure of the pricing of its goods and
services. Undisclosed charges are prohibited. Disclosed charges can be mandatory or optional.
•
MANDATORY CHARGES - Charges that a customer must pay. Mandatory charges
must be disclosed to the purchaser in advance of the actual purchase commitment,
generally at the time of reservation. Examples include: room rate, tax,
deposit/cancellation fees, fees imposed for changing the reservation, fee for early
departure. A mandatory charge not disclosed by the inn or Bureau of State Parks in
advance of the purchase decision is prohibited.
•
OPTIONAL CHARGES - Charges for which a guest must take an affirmative action
before the charge is incurred, so called, "Add on Fees" charges. Optional charges
must be clearly disclosed before the charge is incurred. Examples include: fax charges,
late fees for departure after check out time, and safe charges.
•
ADD ON FEES - Charges that the customer must take some affirmative
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action to avoid are prohibited.
•
BUNDLED CHARGES - The inn is permitted to "bundle" charges for groups.
However, all bundled charges must be Optional Charges (see definition above).
Bundled charges must not include charges for "normal and customary" goods and
services "reasonably expected" to be included in the room rate (normal housekeeping
services, air conditioning, internet connectivity) and must not include goods or services
already provided without charge (for example, USA Today newspaper).
PROHIBITED NOTICES - The inn may not place additional notices on registration cards and
other check-in materials regarding additional charges that may apply in the event of prohibited
behavior such as smoking in a nonsmoking room or violation of the pet policy. BSP will
provide and post the required signs. If additional notice/signs are needed for operation needs
and/or issues, the contractor may post these once approval is given by BSP.
The maximum number of persons allowed in each room is subject to the number of beds that are
provided. The exception to the rule is when the number exceeds the capacity and all of the
occupants are members of a single-family household and meets the building occupancy and
room limits. The single-family household is defined as all members being related and living
under one roof. There is no additional charge for family members under the age of 12. If
additional beds (rollaway) are required there is a charge for the rollaway.
Americans with Disabilities Act (ADA) rooms will not be reserved by non-disabled persons until
such time as all other facilities have been rented that will accommodate the customers facility
needs.
The business rules for the overnight rooms at the inn that are enforced by ReservePA. These
business rules can be found in Appendix “I”.
ReservePA has a Point of Sale (POS) module integrated with the reservation module that handles
all retail items along with the food services that are expected to be provided by the contractor.
The retail items (clothing, pictures, books, etc…) that are to be sold at the inn will be purchased
by the Bureau of State Parks and inputted into ReservePA inventory. The Bureau in cooperation
with the contractor will predetermine the price for these retail items. The contractor will
purchase the food items such as the break selection and box lunch items and the selling cost
determined by the contractor with the approval of the Bureau and will be included in the POS
listing. A detailed POS report can be generated out of ReservePA at any time to show what has
been sold and the inventory remaining on the track able items.
Daily contractor staff will be responsible to check themselves out of ReservePA and close out
their individual cash drawers for all revenue transactions. The contractor and designated
alternate staff will be responsible for reconciling the individual cash drawers and making any
necessary adjustments (counting error or overage/shortage situation) to them when appropriate.
These cash drawers are to be compiled in to a deposit within ReservePA and a deposit slip
created for Sovereign Bank in Beech Creek, PA. The contractor will be responsible to take the
deposit to the bank and provide the Park Manager or Administrative Assistant at Bald Eagle State
Park a copy of the deposit slip. Once the money is deposited and Bald Eagle provided their copy
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of the bank deposit slip, the contractors’ responsibility for the revenue has ended. Bald Eagle
staff will be handling the transmittal of revenue to the Commonwealth bank account per state
parks policy. Check and money order payments must be made out to the “Commonwealth of PA”.
Types of payment will be accepted as follows:
•
•
•
•
•
•
•
Personal Checks, both in and out of State
Credit Cards (Visa, MasterCard, Discover, and American Express)
Check Cards w/Visa or MasterCard Symbol
Traveler’s Checks
Money Orders
Gift Card
Electronic Check (pending implementation in 2011)
The contractor and all staff that will be processing and revenue transactions are required to
comply with the cash management policy, Appendix “F”, have a criminal background check, and
sign the credit card policy.
RESERVATION COMPUTERS:
State Parks will be providing the computer hardware needed at the inn for handling reservations
and POS sales as well as a computer for quest services. The inn computers are configured to
meet the following minimum requirements to be used to run the existing reservation software
and allow the staff to efficiently record reservations within ReservePA.
Bald Eagle Inn Workstations –
• Pentium D 2.8 GHZ
• 2.0 GB RAM
• 80GB Hard drive
• 256 MB Video Card
• 19’ flat screen Monitors
• XP Service Pack 2
• Office XP
• Thermal Receipt printer
• Credit card swipe
• Bar code scanner
• Laser Printer
Describe how the contractor’s operation will meet the above requirements and processes listed in
this section as well as any additional guidelines and operational measures that permit first class
customer service to the both the internal and external users.
IV-3c.
Visitor Services/Personnel:
The visitor services cover the operation of the front desk staffing, staff knowledge requirements,
equipment, and amenities provided to all customers. These requirements are the minimum that
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will be accepted by the Bureau of State Parks. The contractor can provide additional visitor
services as outlined in the proposal.
FRONT DESK OPERATIONS – The front desk must be available for guest services 7 days a
week, including holidays. Contractor shall provide the hours and manner in which the front desk
will be staffed. Hours that the front desk is not staffed, the contractor or designated on call
manager must be available to respond to customer concerns through a pager system or other
means as proposed by the contractor in the work plan response to the RFP. The schedule should
include the staff individual schedules, overlapping of shifts if applicable, the handling of staff
calling off and manager coverage.
After hours check in options that are included in the buildings design, include six (6) safe key
boxes with an electronic code access, telephone, and an intercom system. The intercom system
is configured to the manager’s apartment.
OCCUPANCY RATES - Occupancy rates are estimated below for the first three years of
operation. These estimates were based on bed and breakfast usage in the Centre County area
along with research by the Assistant Bureau Director, David Sariano.
Bald Eagle Nature Inn Estimate Over Night Occupancy
2010 Operating Season
Peak Season
Week End Non-Peak Season
Week Day Non-Peak Season
Premium Holiday (Week End & Penn St H Games)
Yearly Average
2011 Operating Season
Peak Season
Week End Non-Peak Season
Week Day Non-Peak Season
Premium Holiday (Week End & Penn St H Games)
Yearly Average
2012 Operating Season
Peak Season
Week End Non-Peak Season
Week Day Non-Peak Season
Premium Holiday (Week End & Penn St H Games)
Yearly Average
# Days Occupancy Rate
70
64
211
20
365
# Days
70
64
211
20
365
# Days
70
64
211
20
365
80%
65%
20%
90%
43%
Occupancy Rate
80%
65%
25%
90%
47%
Occupancy Rate
80%
65%
30%
90%
50%
KEY CONTROL – The contractor must develop, implement, and maintain a key card control
program for handling the stand alone programmable system. The inn must have a written policy
in effect that monitors and controls the issuance and retrieval of all master keys for both
management and employees. A copy of the key control policy shall be provided to the Bureau of
State Parks. The contractor is responsible for the routine maintenance of the batteries of the
system. Each unit uses three triple A batteries.
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AMERICANS WITH DISABILITIES ACT - The contractor and all sub-contractors shall
comply with all requirements and provisions of the Americans with Disabilities Act. The BSP is
responsible to ensure the building is ADA compliant.
LOST AND FOUND - Lost and found items must be properly dated, stored and secured at the
inn in accordance with the Bureau of State Parks Lost And Found Policy, attached hereto in
Appendix “H”.
All front desk staff will be expected to be trained in the following tasks and provide the required
service to the inns visitors.
• Operating main switchboard. The switchboard will handle incoming and out going calls,
voice mail issues, and wake up calls. The Bureau will provide the phone system and
training/operating materials for the phone system.
• Operates an automated door card key system that uses magnetic strips. The keys will
provide access to the visitor’s room through interior and exterior doors. The Bureau will
provide the fully automatic key system with reporting capabilities. An operation manual
and initial training will be provided by the Bureau or its designee.
• Staff must be able to operate general office equipment to include personal computer, cash
drawers, fax and copier machine, postage meter, lockable key and cash safe, two-way
radios.
• Maintain an information packet that contains at minimum information outlining the
facilities, services and activities throughout the park and general area. Staff should know
what is in this packet and be able to elaborate on the information.
• Loan out and maintain BSP provided binoculars and interpretive backpack kits in good
working order. Verify equipment condition prior to loaning and upon return utilizing the
parks loaner check list. Contractor will be expected to assist with BSP in the collection
of damages or lost equipment from this program.
• Maintain a coffee bar in the multi purpose room during all times that the front desk is
operational. The coffee bar will be maintained as outlined in section IV-3g.
UNIFORMS - All inn employees must wear a uniform while on duty provided by the contractor
and approved by the Bureau of State Park. All uniformed inn employees must wear closed toe
and closed heel shoes with a soft sole and flat heel. All uniforms must be clean, pressed, in good
condition, and appropriately fit the employee. While on duty, all employees must be identified
as nature inn employees, including their name.
No uniformed employees may wear buttons or pins while on duty not approved by the Bureau of
State Parks. The contractor and designated management employees of the inn may wear the
standard approved uniform or their own professional clothing. Coat and tie is optional. Jeans, tshirts, or logo attire not approved by the Bureau is not acceptable. Seasonal attire may be
substituted so long as it is approved by Bureau of State Parks before use.
SERVICES - The inn must have the following service attributes, amenities or products available
to customers as requested.
• Roll away beds - on request (provided by Bureau of State Parks)
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•
•
•
Cribs (provided by Bureau of State Parks) w/Crib sheets
Sewing kit on request (provided by contractor)
Guest Information Binder with the information below. (All area locations mentioned in
the Guest Service Directory must have pre-printed maps and directions available to the
guest as listed below:
a) Local restaurants
b) Health clubs
c) Local attractions
d) Jogging paths
e) Nearby corporate offices
f) Movie theaters
g) Churches
h) Other local points of interest
i) Shopping
j) Pet kennels
k) Medical Facilities and
Emergency Contact
Information
l) Park Map, Facilities, and
Services
m) Green Practices Policy
n) Babysitting services
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•
•
Bathrobes and/or slippers (provided by contractor)
Turndown service (optional based on contractor proposal)
The inn may not have the following service attributes, amenities or products:
• Mini-bars in the guestroom
LAUNDRY SERVICES – The inn contains sufficient laundry services for routine cleaning of
the linen and needs of the housekeeping staff. Advise if the contractor will provide laundry
services for quests and if so how will this be performed (in house or contracted with a local
cleaning company).
EMPLOYEE SECURITY – The Contractor agrees to comply with the Security/Background
Check that is required by the Office of Administration that states:
"The contractor must, at its expense, arrange for a background check for each of its employees,
as well as the employees of any of its subcontractors, who will have access to Commonwealth IT
facilities, either through on-site access or through remote access. Background checks are to be
conducted via the Request for Criminal Record Check form and procedure found at
http://www.psp.state.pa.us/psp/lib/psp/sp4-164.pdf. The background check must be conducted
prior to initial access and on an annual basis thereafter.
Before the Commonwealth will permit access to the contractor, the contractor must provide
written confirmation that the background checks have been conducted. If, at any time, it is
discovered that a contractor employee has a criminal record that includes a felony or
misdemeanor involving terroristic behavior, violence, use of a lethal weapon, or breach of
trust/fiduciary responsibility or which raises concerns about building, system or personal security
or is otherwise job-related, the contractor shall not assign that employee to any Commonwealth
facilities, shall remove any access privileges already given to the employee and shall not permit
that employee remote access unless the agency consents to the access, in writing, prior to the
access. The agency may withhold its consent in its complete discretion. Failure of the contractor
to comply with the terms of this paragraph may result in default of the contractor under its
contract."
CONTRACTORS APARTMENT – Contractor will be required to live on site during the
contract period. The apartment is unfurnished with BSP providing the following appliances.
• Range/oven with exhaust system
• Microwave
• Dishwasher
• Personal washer/dryer
• Refrigerator/freezer
Refer to Appendix O for the layout of the apartment and kitchen area. Contractor is not
responsible for paying utility costs and should consider the value of this provided housing in
their cost proposal.
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INTERPETIVE SERVICES - The contractor and staff must assist with the following tasks to
help promote the environmental education responsibilities of the inn. This would require daily
inspections along with distribution of material. Duties that are required as noted below:
•
•
•
•
•
•
•
•
Keeps brochure rack full of area, park, and birding related information
Keep the children’s area neat to include returning books to the shelves, crayons and
drawing paper put away, and daily cleaning.
Coordinate the loaning of library books and reporting any books that need replaced or
have been lost or stolen to the Bureau of State Parks designee.
Coordinate the loaning of the binoculars and interpretive backpack kits and reporting any
items that need replaced or have been lost or stolen to the Bureau of State Parks designee.
Coordinate overnight package events that combine environmental education
programming, outdoor recreational opportunities with stays at the inn to increase
occupancy and meeting programming services goals.
Notify BSP if there are any problems with the eBird trail tracker computer system or web
cam computers/screens.
Keep the guest rooms stocked with the “green features and birding components”
publication to be developed for the inn.
Contractor is responsible to filling the BSP provided bird feeders using the seed provided
as needed.
Bald Eagle State Park will be responsible for providing all of the information that is required for
the contractor to meet the interpretive services above.
Describe the vendors understanding of the guest services and plans meeting the requirements,
IV-3d.
Training and Risk Management Program:
Employee Performance--An active training program for the development of the necessary skills
and techniques must be provided for all employees. These sessions shall stress work
performance and also include product and service presentation, cleanliness, employee attitudes
and DCNR philosophy and policy. Performance should be indicative of good training. Most
training programs are to be provided at the Bald Eagle State Park. The contractor is expected to
maintain detailed employee training records.
Contractor’s staff is required to follow the Commonwealth policies, management directives, and
sign off when required on certain management directives. These directives include, but are not
limited to Internet usage, email protocol, and harassment training.
RESERVEPA – All front desk staff will be required to receive training using ReservePA.
Management employees will need additional training on cash management with in ReservePA.
The following is the tentative Training Schedule for ReservePA.
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Contractor will need to attend a manager (or revenue user) training session within 30
days of awarding the contract.
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Initial staff will need to attend a basic user training session within 30 days of
awarding the contract.
Contractor will need to attend any update training sessions being offered annually in
the spring.
o Update training sessions are offered when there are changes made to the
reservation software, ReservePA
o Normally offered in the spring of each year
New employees that are hired after the initial training date
o Need to either attend a new park employee training session offered by the
Reservation & Revenue Section or they may be trained by the Contractor
o If trained by the Contractor, the Reservation & Revenue Section will provide
a training sheet. This training sheet must be completed fully then approved by
the Reservation & Revenue Section before obtaining access to the production
version of ReservePA.
Training locations - DCNR Central Office, Topo Geo office in Middletown, and State
Park’s Region 1 Office in Emporium.
DCNR ORIENTATION COURSE – Contractor and/or its employees, on an agreed upon
schedule, will be required to attend public contact/DCNR orientation training sessions within
Bald Eagle State Park, or other training appropriate to operations, from time to time during the
term of this contract, as deemed necessary by BSP, but not more than eight (8) hours of training
per employee. BSP will offer these courses, free of charge to contractor and/or its employees,
but the contractor shall be responsible for paying any wage costs or other costs incurred for the
contractors employees.
INTERPRETIVE TRAINING – BSP’s Outdoor Program Services Division will provide
stewardship messaging types of training to the contractor and staff to ensure that they understand
the DCNR stewardship message and various techniques for delivering that message. BSP will
offer these courses, free of charge to contractor and/or its employees, but the contractor shall be
responsible for paying any wage costs or other costs incurred for the contractors employees.
EMERGENCY PROCEDURES – Contractor is responsible for providing and maintaining an
emergency response plan including evacuation procedures and coordination with local
emergency response services. Contractor must have a minimum of one staff person available to
respond to emergencies, who has current certification in first aid, CPR and AED.
Please explain your ability to comply with the requirements outlined above in Section IV-3d, and
describe in detail the proposed training program for Contractor staff.
IV-3e.
Housekeeping:
The inn must use the complete line of guest bathroom and room amenity supplies designated
by the PA Bureau of State Parks. Contractor does not need to use the provided supplier
when a name is mentioned, however, if a different supplier is used the quality must equal or
better than the mentioned supplier.
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All of the room’s furniture consists of beds w/box spring and mattress, dresser, and night
stand. In addition to the basics in the rooms the suites have end tables, sleeper sofas, table
and chairs, side chair, and bar stools. Please refer to Appendix O for inn layout and
Appendix M for the furniture plan.
BATHROOM AMENITIES (Product to be Neutrogena or approved equal):
Required Bathroom Amenities – The following items shall be provided by Contractor.
(1) Approved Neutrogena Display Tray
(1) Neutrogena Shampoo
(1) Neutrogena French Milled Bath Soap or Neutrogena Rain bath Shower Gel
(1) Neutrogena French Milled Soap
(1) Neutrogena Conditioner
(1) Mouthwash
(1) Neutrogena Moisturizer/Hand Lotion
(2) Toilet Tissue Rolls – 2 ply
(1) Shower Curtain (Vinyl is not acceptable) with a nylon liner is mandatory, or a hookless shower curtain
(1) Wastebasket liner, 12 qt. (11 liter) capacity
Required Bathroom Amenities – The following items are to be provided by Bald Eagle State
Park.
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Wall mounted hairdryers with adjustable blower and temperature control and inline
ground fault interrupter.
Shower curtain rod.
Fixed and hand held showerhead unit
Wastebaskets
Retractable clothes line
Towel bar
Removable bath tub seat
Robe hook
Optional Amenities - The following items may be provided by Contractor at their discretion.
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Shoe mitt – woven cloth
Make-up removing kit
Neutrogena boxed shower cap
Neutrogena sewing kit
Neutrogena vanity kit
Beach Towel
Prohibited Amenities – Bathroom rugs, scales, and ash trays are prohibited from being placed in
the inn by either the contractor or BSP.
Bathroom and Bed Linen – BSP will provide the linen items listed below.
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Washcloth
Hand Towels
Bath Towels
Bath Mat
13” x 13”
16” x 30”
27” x 54”
20” x 34”
1.50 lbs/dozen
4.0 lbs/dozen
16.25 lbs/dozen
10.00 lbs/dozen
The inn will be initially furnished with 3 complete sets for each room as designated below.
Single Room – 2 each washcloths, hand towels and bath towels
Double Room – 4 each washcloths, hand towels and bath towels
Basic Suite – 4 each washcloths, hand towels and bath towels
Small Suite – 6 each washcloths, hand towels and bath towels
Large Suite – 6 each washcloths, hand towels and bath towels
GUESTROOM - The following items are to be provided by Bald Eagle State Park. Refer to
Appendix M for complete listing of furniture items and quantity.
Desk
• Telephone - All of the guestroom phones must have 1 telephone line (optional second
line is acceptable) with data ports. The desk phone must be a speakerphone.
• Desk Lamp
• High Speed instructional sheet
• Desk Chair
Individual Rooms Hospitality Area – The contractor is responsible to provide the consumable
items along with a standard ice bucket with cover, disposal plastic liner, (2) State Parks
approved glass tumblers with state parks logo, and tray. Coffee and Supplies: The contractor
must have the following items in the room’s hospitality center.
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2 pack of regular and 2 pack of decaffeinated coffee must be provided at no cost to
the guest.
4-cup coffee maker with operational instructions and tray;
2 ceramic coffee cups with park/inn logo
2 shelf stable liquid creamers
2 stir sticks
1 amenity holder (pre-packaged condiments are not acceptable)
2 sugar substitutes
2 sugar packs
2 tea bags – required
2 cocktail napkins
1 service tray
APPLIANCES – Bald Eagle State Park will provide the following appliances based on the
room type. The contractor staff will be expected to clean them on a regular basis and report
major operating issues to the Bureau designee.
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4-cup non-vented Coffee Maker- as per Bureau of State Parks design
specifications. Color is to be black only.
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Refrigerator - as per Bureau of State Parks design specifications. Color is to be
black only.
Microwave - as per Bureau of State Parks design specifications. Color is to be
black only.
NIGHT STANDS – Bald Eagle State Park will provide the following items for use on the
night stands based on the room type. The contractor staff will be expected to clean them on
a regular basis and report major operating issues to the Bureau designee. Battery and lamp
replacement will be the responsibility of the contractor.
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BSP approved clock radios; with battery backup capabilities (complete with
batteries installed) are required in all accommodations of the inn. Stations
must be programmed and buttons with corresponding music talk styles must
be in place.
Remote control for television.
Table lamp
Local Telephone Book and Yellow Pages.
TV DRESSER - Bald Eagle State Park will provide the following items for use. The
contractor staff will be expected to clean them on a regular basis and report major operating
issues to the Bureau designee.
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The inn’s rooms shall have a flat screen television to be wall mounted or set
on top of dresser.
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Guest Services Binder may be placed on the side table or on the
armoire/bachelor's chest shelf under the television.
CLOSET - Bald Eagle State Park will provide the following items for use on the night stands
based on the room type. The contractor staff will be expected to clean them on a regular
basis and report major operating issues to the Bureau designee. Any loss of the items noted
below will be the responsibility of the contractor to replace.
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6 Men's and 6 women's walnut and natural finish. Closed hook or "no-hook"
theft-proof coat hangers are permitted.
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Iron, Ironing Board and Holder/Organizer: 1 each.
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Luggage Rack:
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Do Not Disturb Signs
GUESTROOM BEDDING AND BEDDING LINEN – BSP will provide the items listed for
use on the beds and sleeper sofas (if applicable). The contractor will be expected to care for
them and report any loss or damage to them notifies Bald Eagle State Park.
BEDDING LINEN - Duvet Program consisting of the following components being provided
by Bald Eagle State Park. Any additional pillow and/or blanket stored in the guestroom must
be kept in a plastic zippered comforter bag and stored in the closet of the room. Each bed is
required to be triple sheeted by the contractor.
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a) A Duvet & Duvet Cover that is required to be washed upon the guest departure.
b) A decorative lumbar pillow. Pillow cover must be washed upon guest departure.
c) Dust Ruffle: Must be used in all of the guestrooms. Unless form fitted, they are
to be pinned down to the box spring 8" (20 cm) from the edge at 16" (40 cm)
intervals.
d) Linen will consist of the following requirements
• Sheets – Polyester/Cotton Blend #T250
• No tuck, flat top sheet with a fitted bottom sheet.
• Pillowcase – Polyester/Cotton Blend #T250
Standard Sizes: (Flat Sheets)
• Queen - 90 x 110
Standard Sizes: (Fitted Sheets)
• Queen - 60 x 80 x 12
• Deep Pocket fitted.
e) Mattress Pads - Fitted 4 oz. Quilted Style Top and bottom cloth 50/50
Poly/Cotton fabric
f) Pillow Standard will be synthetic fill, hypoallergenic, feather/down fill.
g) Pillow protector
h) Pillowcase - T250, Piping, White - 42 x 35 (110 x 90 cm).
• Queen - 3 per bed (2 synthetic+1 feather and/or 2 feathers + 1 synthetic).
BLINDS AND SHADES - The contractor is responsible for the cleaning of draperies, blinds and
shades as recommended by the manufacturer or Bald Eagle State Park. All window and glass
door coverings will consist of horizontal wooden blinds. Replacement of blinds, shades and all
related hardware due to normal wear will be the responsibility of Bald Eagle State Park.
GUESTROOM INSPECTION - Any room of the inn placed out of order must be inspected
and cleaned before being made available for occupancy. Every guestroom to be released to
Front Desk for occupancy must be inspected by an inn housekeeping employee prior to
release.
GUESTROOM CLEANING - The contractor must implement and maintain a daily cleaning
program. The contractor must maintain complete records of all guestroom and guest bathroom
cleaning and turning schedules. The program must include the following items.
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A daily guestroom inspection program;
A routine inspection and cleaning of room amenities and windows and doors
A mattresses labeling and turning schedule.
A bi-annual black light inspection program which targets bathrooms and guestrooms,
including bedspreads/duvets.
Duvet covers and decorative pillow covers must be changed/cleaned in departed
guestrooms and/or after 3 nights in non-departure guestrooms.
All Duvet inserts and Mattress covers must be cleaned on a quarterly basis as a
minimum. Records of this cleaning should be kept of file for review during the inns
annual quality assurance inspection.
The contractor staff is responsible for the cleanliness and sanitization of the
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glassware, coffee pots and mugs. The inn is required to remove the soiled items
(i.e. glasses, coffee mugs, coffee pots, etc.) from guestrooms and clean and
sanitize through a commercial grade dishwasher after use and upon checkout.
LINEN RE-USE PROGRAM - Room attendants must change bed linen upon checkout or
every third day in a continuously occupied room, unless any of the following occur:
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Guest requests to have their sheets changed by placing a specific card on the
pillow or by calling the front desk or
The linen is stained or damaged or the room does not otherwise meet the standards
described by the contractors.
The inn must display appropriate printed collateral on the bed nightstand and on the
bathroom vanity regarding the Linen Reuse Program. If the inn opts to include the
bathroom terry in their re-use program this must also be communicated via this printed
collateral. The inn must monitor complaints in order to uncover any issues with the
Program.
The contractor’s room attendants must be trained in the procedure above. Special notation must
be made on the room attendant's work sheet to indicate whether the sheets need to be changed.
Once the room attendant has serviced the guestroom, the room attendant must indicate whether
the sheets were changed. In an effort to better identify a guestroom when sheets have not been
changed, the duvet may be left turned down below the top third of the bed.
The contractor must track this Program manually. The management of the inn must go through
each room attendant worksheet and highlight the rooms that need the linen changed. When a
guest requests linens to be changed on a daily basis, a flag must be placed in the special request
field. The flag must be maintained after the night audit. The front desk must also track all early
checkouts and room changes.
Describe the capabilities of the vendor to meet the above specifications and any additional
functionality advantages that the vendor is proposing.
IV-3f.
General Maintenance:
The following requirements shall apply to the care and maintenance of all equipment and
facilities used by the contractor and the contractors’ staff. This level of care shall apply to the
inn and surrounding area as outlined in Appendix K.
All damages malfunctions and needed repairs must be reported in writing the same day as
noticed. Park Manager and Contractor shall develop a written notification process to be used
during the term of this contract. Written notice should go to the responsible party, either
Contractor or Contractor’s employee or designee or to the Park Manager or his designee,
depending on who recognizes the problem.
Arrangements to correct problems must be made between the park and the contractor within 48
hours after the problem is reported. Correction of problems should be within a reasonable length
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of time as agreed upon by the Contractor and BSP. Failure to correct deficiencies in a timely
manner may result in the contractor being charged for the cost repairs by the maintenance staff.
Bald Eagle State Park will be responsible for handling all damage repairs. In the event the
damage is caused by the contractor or a contractor’s employee, the contractor will reimburse
BSP for the repair. All damages beyond normal wear and tear the contractor agrees to assist BSP
in the collection process initiated by the park. This cooperation may include providing support
such as the customer information, photos, witness statements, and testimony.
The contractor shall be required to provide and publicly post an after hours contact for
emergencies and after hour maintenance situations resulting from the normal operation of the inn
operation. It shall be the responsibility of the contractor to update the park office of changes in
this person's name and phone number.
Work Order – BSP and the contractor will cooperate and develop a work order request process
that will be followed during the term of the contract. It shall be the contractor’s responsibility to
deliver to the park office any and all work orders in a timely manner (same day as noticed) for
repairs the contractor believes are the responsibility of Bald Eagle State Park under the contract.
Both Bald Eagle State Park and the contractor are responsible for fully understanding their
obligations under this contract.
In the event the contractor is unable or elects not to make the necessary repairs in a reasonable
amount of time, Bald Eagle State Park shall be authorized to arrange for the needed repairs and
bill the contractor for those costs including materials and labor. If it is necessary for Bald Eagle
State Park staff to make such repairs, and in the case of "nuisance" work orders the contractor
may be billed for materials used and a two-hour minimum charge for labor for each state staff
person employed to correct or repair the problem. Additional hours of labor will be billed in
whole hour increments.
Bald Eagle State Park will be responsible for determining which party is liable for work order
repairs. Repair bills presented to the contractor will be itemized to show both materials and
labor and have attached the appropriate portion of the contract, which identifies party liability or
responsibility.
Examples of maintenance for which the Park Manager and/or Contractor are responsible for are
set forth below:
Exterior Grounds
Bald Eagle State Park shall be responsible for the following:
• Turf area maintenance
• Perennial Plantings
• Trees And Shrubbery, including hazardous tree removal
• Roadway and Parking Lots, including snow removal
• Routine collection of the recycling and garbage deposited in the appropriate collection
dumpsters outside of the inn.
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The buildings roofing, gutter system, light fixtures, doors (hinges, locks, and frames ),
and exterior covering including the painting and touch up of painted surfaces
Window and sashes
Structural pest treatment
Contractor shall be responsible for the following routine maintenance tasks:
• General debris will be collected daily within the Contractor’s Area of Responsibility as
outlined in Appendix K. Debris includes but is not limited to leaves, eroded soil and
landscaping chips in and around all parking areas. This also includes exterior waste
receptacles. There will be clear access to all electric panels. Walkways and doors will be
kept clear for emergency situations.
• General sweeping and snow removal on sidewalks in front of entrance doors to the inn
along with walkways as outlined in Appendix K. Snow and ice removal is required only
for the primary ingress and egress areas. Additional areas such as the patio can be
removed based on the contractor’s discretion and depending on usage.
• Replenishing of the LP gas and cleaning of the grill on a regular basis along with weekly
cleaning of the fire pit.
• Garbage containers that are provided by BSP will be emptied daily and deposited in the
appropriate dumpsters. Any refuse spread by wind or animals from the dumpsters shall be
retrieved and placed in the containers on a daily basis by the contractor.
• Outdoor accessories shall be routinely cleaned and have periodic inspections.
• The exterior of nature inn will be cleaned by contractor staff as needed. Build up of
items such as spider webs; bug debris or dirt dauber/bird nest shall be routinely removed.
• Exterior light fixtures will be cleaned as needed and bulbs replaced when burned out or
defective during the contract period. Bulbs should be of a size to supply adequate lights
for intended purpose but not exceed the manufacturer’s size rating. Energy efficient
bulbs are required to be used and shall be replaced as soon as possible.
• Periodic cleaning of the windows
• Contractor will fill bird feeding stations on a regular basis as needed. Contractor must
clean up old seed shells in the bird feeding area so as not to attract rodents.
Interior of the Inn
Bald Eagle State Park shall be responsible for the following:
• Walls and ceilings will be painted as needed
• All furniture and furnishings replacement and repair
• Heating, Ventilation And Cooling Systems (HVAC)
• Electrical system repairs to all components and the fuse box
• Fire Alarm system
• Water heaters
• Plumbing (all piping, and kitchen, bathroom and tub fixtures)
• Electrical components and all electrical wiring.
• Maintenance of kitchen equipment (ranges, dishwashers, ice machines, exhaust system,
refrigerators, freezers). It is the Bureau’s goal to maintain equipment according to the
manufacturer’s recommendation
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Replacement of flooring as necessary due to routine wear and tear
Exhaust duct cleaning will be done as required by the manufacture and upon mutual
agreement of the BSP and contractor.
Contractor shall be responsible for the following routine maintenance tasks:
• Interior light fixtures will be cleaned as needed and light bulbs will be replaced when
burned out or defective during the contract period. Bulbs should be of a size to supply
adequate lights for intended purpose but not exceed the manufacturer’s size rating.
Energy efficient bulbs are required to be used and shall be replaced as soon as possible.
• Insect control to meet Dept of Health standards including rodents, ants, roaches, flies and
similar pests
• Public and private areas are to be clean and kept free of debris. Walkways and doors will
be kept clear for emergency situations. There will be clear access to all electric panels.
• Interior trash generated by patrons will be removed by the contractor employees on a
daily basis and not left in facilities between reservations. This trash will be deposited in a
proper manner.
• Routine cleaning of the kitchen equipment according to manufacturer's specifications and
to meet Dept of Ag inspection standards.
• Floors include ceramic, vinyl, linoleum, carpet, and other type shall be cleaned as needed
(generally daily) using manufacturer’s approved cleaners and methods. This will consist
of at a minimum of a complete stripping and buffing and generous application of
protective coating such as wax at the start of each season (for applicable types of
flooring), daily mopping and applications of approved cleaners as necessary.
Professional cleaning of the carpets will be required at least once per year or as
recommended by the manufacture recommendations. Additional cleaning of stains such
as spills, etc., will require the use of a manufacturers approved method and cleaning
solution on an as needed basis by the contractor’s staff.
• Equipment and property owned by the Contractor may be installed by the contractor if
approved by Bald Eagle State Park prior to installation. This would be permitted if
adequate utility service and space are available. All maintenance and repair would be at
Contractor’s expense. All Contractors owned or leased equipment shall be clearly
marked as such.
• Contractor will provide soap and toilet paper in public restrooms. Sanitary seat covers
must be available in each stall of every public restroom. Restrooms shall be kept clean
and checked on a regular basis as needed by the Contractor.
PUBLIC SPACE CLEANING – The contractor must implement and maintain the following
documentation. The contractor must maintain complete records of its public space and
inspections program.
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A public space and exterior grounds inspection program;
A public space cleaning program; and
A public space general cleaning cycle.
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BI ANNUAL INSPECTIONS - The contractor will meet with Representatives from BSP onsite
for a comprehensive facility inspection. These inspections will take place at the end of July and
the end of January. The date and time will be coordinated by the Park Manager and contractor.
Please explain your ability to comply with the General Maintenance requirements and/or provide
alternative methods based on your past experience and understanding BSP needs.
IV-3g:
Food Services:
Contractor shall be aware of and comply with all current rules and regulations by the Department
of Agriculture, Bureau of Food Safety and Laboratory Services. Contractor shall provide the
Park Manager with a copy of all Inspection Reports within forty-eight (48) hours after receipt.
BSP may provide, through on-site instructions and inspections, the standards for safety and
health, which Contractor shall meet for housekeeping and cleaning throughout the premises.
Refer to Appendix P for a complete list of kitchen appliances that are provided by BSP and
Appendix O for the layout of the kitchen.
FOOD AND BEVERAGE SERVICE – The contractor is expected to provide a quality breakfast
and operate under the terms noted below.
OPERATING HOURS - Breakfast facilities and services shall be operated in accordance with
the hours as noted. Hours of operation shall be prominently displayed at the inn, in such a
manner as to be easily visible to the guests.
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Weekdays: Breakfast is to be served from 7:00 am until 10:00 am
Weekends: Breakfast is to be served from 7:00 am until 10:30 am
CONDIMENTS - The condiments should be convenient and so located as not to impede the
speed of service by the innkeeper’s staff. The condiment area should be kept clean and
replenished as necessary.
TABLE APPEARANCE - Tables should be properly set, linens and/or place mats clean and untorn. Tables should have salt, pepper, sugar, and napkins neatly and uniformly arranged. If table
decorations are provided, they should have a fresh appearance and be neatly arranged. Dishes,
flatware and glasses are to be clean, unspotted, free of discoloration, chips and cracks.
FURNITURE ARRANGEMENT AND CONDITION - Tables should be arranged so that diners
are not crowded, have a feeling of privacy and can be seated without disturbing other guests. All
furniture is to be clean and well maintained. Cardboard, napkins or other material used to
stabilize tables and chairs is unacceptable.
FLOORS, WALLS, CEILING, AND WINDOWS (Multi Purpose Room) - Floors and floor
coverings must be clean, free of litter or stain, and well maintained. Vinyl floor coverings must
be reasonably polished, free of breaks, chips or work places. Masonry tile or flagstone grouting
must be in good repair and clean. Wood floors are to be waxed or otherwise sealed. Carpeting
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must be clean and free of stains. Walls, ceilings and windows are to be clean and free of cracks,
breaks, and stains, and have a fresh appearance.
BREAKFAST – Breakfast is included in the cost of the overnight room and is important to the
growth of the inn in regards to the increased occupancy and success of the venture. This meal is
to be provided seven days a week for all overnight guests and should include at a minimum the
following items.
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Hot and cold drink selections
Two hot selections
Fruit
Yogurt
Cereal
Three pastry selections
Describe the breakfast in detail that would be provided to state park customers. This list should
include the various items and whether or not a rotational breakfast selection would be done so as
to provide customers a variety of breakfasts if staying more than one day.
BREAKS – With the Nature Inn having a meeting room available for corporations and groups to
reserve, breaks may be an optional service that could be provided by the contractor. Describe the
capability and desire to provide this service.
LUNCHES - Lunches whether it be a box setup for take out or providing a sit down one at the
inn is an optional service for the contractor. Describe the capability and desire to provide this
service.
COFFEE BAR - A complimentary coffee bar will be available to guests. This bar would contain
at a minimum caffeine and decaffeinated coffee and tea, creamers, sugar, sugar substitutes.
Contractor may provide seasonal hot and cold beverages at his/her discretion.
OTHER SERVICES – Contractor may propose additional services beyond what is required in
this section with approval of BSP. If any additional services are purposed please identify them
in the RFP proposal.
PRICING: The Contractor shall have the right and privilege to charge such prices and rates as
are reasonable and fair for the food services provided. All charges by Contractor to the public
are subject at all times to the approval of BSP. Either party may request of the other
consideration in an adjustment in prices and rates. The Contractor shall not utilize preferential
pricing for any item, activity, or service rendered under this contract, on the leased premises, or
any portion thereof. This is to ensure that the public be afforded equal treatment and
consideration at all times. The use of any package deal or discount rate made available to any
individual or group, under this contract, shall also be made available to any other individual or
group under like circumstances.
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A detailed list of all prices and rates together with changes shall be submitted to BSP in writing
for BSP approval prior to January 1st and in the case of a new item being provided 30 days prior
to offering it. Said list shall include the quantity of each item, such as size of portion or length of
rental, relevant to each price or rate given. Price changes or prices of items or services added
during the operating season must be approved by BSP, in writing, prior to their taking effect in
any transactions. Prices and rates must be prominently and neatly posted by Contractor for
public inspection on the leased premises.
Describe how the contractor’s operation will meet the requirements and processes listed in this
section as well as any addition guidelines and operational measures that provides pricing
flexibility but ensures accuracy and reasonable rates for BSP customers.
IV-3h:
Marketing:
The contractor is expected to assist with the marketing of the inn and the related services during
the contract period to increase the occupancy rate. As any increase in occupancy is a benefit to
both the contractor and BSP, the BSP will provide $2,500 annually to support the marketing
effort. The support dollars may be used to supplement the marketing plan and cannot be used for
such things as membership in to an organization. Copies of detailed invoices are required when
submitting a reimbursement request with the monthly invoice.
The following tasks should be considered in the development of a marketing plan for the Bald
Eagle Nature Inn. These must be taken in to consideration in developing the marketing plan for
the inn.
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The Contractor must become a member of Centre County Visitor Bureau.
The Contractor must become a member of Clinton County Visitor Bureau.
The Inn must coordinate with the DCNR Press Office to send out press releases for
special events occurring at the Inn.
The contractor at their discretion can maintain their own web site for the inn. The
website content must be approved by DCNR.
The Inn must respond to local media calls regarding activities at the Inn.
Provide explicit details on how you would develop and implement both the short-term and longterm possibilities in an annual marketing plan to maximize occupancy at the Nature Inn, which
you would undertake during the term of the contract. Describe your flexibility in working with
Department of Economic and Community Development’s tourism website (VisitPA.com) and
BSP. The marketing plan must be approved by BSP.
IV-3i:
Insurance:
Commonwealth will provide adequate insurance for the following areas:
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Building Insurance
Contractor will need to provide and maintain the following insurances:
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•
Liability Insurance - Contractor shall provide at its sole expense and maintain in full
force and effect at all times during each term of this Agreement, comprehensive, public
liability insurance in an amount not less than: either (1) combined bodily injury and
property damage liability $500,000 each occurrence and $1,000,000 aggregate, or (2)
bodily injury liability $500,000 each occurrence and $500,000 aggregate; and property
damage liability $50,000 each occurrence and $100,000 aggregate; which shall protect
Contractor from claims for damages for personal injury, including accidental death, as
well as from claims for property damages, which may arise from operations under this
Agreement or any occurrence on or about the leased premises, whether such operations
are by Contractor or anyone directly or indirectly employed by it. Contractor shall furnish
Bureau with a copy of the required liability insurance policy prior to the beginning of
each term of this Agreement, and/or prior to the expiration of a current policy.
•
Motor Vehicle Insurance - The operation of motor vehicles for or under this Agreement
shall be covered by motor vehicle insurance.
•
Worker’s Compensation Insurance - Contractor shall provide at its sole expense and
maintain in full force and effect during this Agreement, worker’s compensation insurance
for personnel employed in the business operated under this Agreement.
•
Retail Theft Insurance – This insurance is required to cover the vendor and BSP in the
event there is Employee Dishonesty.
•
Renters Insurance – Recommended for personal furnishings in the innkeeper suite.
Describe how the contractor’s operation will meet the requirements and processes listed in this
section as well as any addition guidelines and operational measures that provides the level of
insurance that is required to protect the parties involved.
IV-3j:
Performance Standards:
The contractor compliance will be measured by performance standards computed on a monthly
basis and enforced by specified, cumulative financial penalties that are assessed on a monthly
basis. Vendors must indicate whether they can fully comply with the standard for each
performance measure listed in Appendix “E”. The vendor may suggest an alternative measure to
any performance standard that has been identified, so long as level of performance expectation is
maintained. In addition, provide a supplemental reply for each performance standard for which
vendor has a better suggestion for strengthening the standard or penalty and therefore the
performance of the Bald Eagle Nature Inn. The vendor shall propose clear and useful standards
for any additional performance criteria needed to evaluate System operations. Vendor must
complete Appendix “E” and include any additional performance measures deemed appropriate.
The park manager will review the required monthly performance standard reports and determine
if any of the performance standards were not attained. If any of the performance standards were
not attained, the vendor will be charged a fee based upon the standards and penalties as agreed
upon during finalization of the contract with the successful vendor. The Bald Eagle Park
Manager will meet with the vendor’s Inn Manager to agree that the standard was not met and if
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any corrective action is needed. The BSP will invoice the vendor. The vendor will have
fourteen days to pay these fees. Failure to make payment within the fourteen days will violate
the terms of the contract, and the BSP may withdraw funds in the amount of the invoice from the
vendor’s performance bond.
The standards and penalties/corrective action shall begin to apply in the fourth full month of
operation. In addition, penalties will not be levied for any performance standard below standard
due to factors beyond the control of the contractor, such as natural disasters, electrical service
interruptions, telephone service failures, or other natural or outside factors.
The vendor is to provide a service or services to individuals seeking reservations/registrations for
overnight rooms and point of sale items. Failure to comply with these Performance Standards
may cause a loss of services, untimely delays, or deprive the Commonwealth of agreed upon
services and/or revenues. The vendor’s failure to comply with any of the Performance Standards
within this RFP will subject the vendor to a progressive system of liquidated damages, as listed
below.
a) If the contractor violates any of the requirements of this contract that
do not have the specified liquidated damages or corrective actions, the
vendor will be given written notification by the Bald Eagle Park
Manager or his designee of the violation and be given twenty-four
hours (24) to correct the violation.
b) If the contractor fails to correct the violation within the twenty-four
(24) hour period, liquidated damages in the amount of $250.00 will be
assessed for each twenty-four hour period, or portion thereof, until the
violation is corrected.
c) Any violation that occurs more than three (3) times in any thirty (30) day
period will be assessed liquid damages in the amount of $500.00 for each
twenty-four hour period until the violation is corrected.
a.
Emergency Preparedness
To support continuity of operations during an emergency, including a pandemic, the
Commonwealth needs a strategy for maintaining operations for an extended period of time. One
part of this strategy is to ensure that essential contracts that provide critical business services to
the Commonwealth have planned for such an emergency and put contingencies in place to
provide needed goods and services.
1. Describe how you anticipate such a crisis will impact your operations.
2. Describe your emergency response continuity of operations plan. Please attach a copy of
your plan, or at a minimum, summarize how your plan addresses the following aspects of
pandemic preparedness:
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•
•
•
•
•
employee training (describe your organization’s training plan, and how frequently
your plan will be shared with employees)
identify essential business functions and key employees (within your organization)
necessary to carry them out
contingency plans for:
o How your organization will handle staffing issues when a portion of key
employees are incapacitated due to illness.
o How employees in your organization will carry out the essential functions if
contagion control measures prevent them from coming to the primary workplace.
How your organization will communicate with staff and suppliers when primary
communications systems are overloaded or otherwise fail, including key contacts,
chain of communications (including suppliers), etc.
How and when your emergency plan will be tested, and if the plan will be tested by a
third-party.
In addition to your indications of compliance to Appendix “E” items, describe how the vendor’s
operation will meet the performance requirement listed in this section as well as any addition
guidelines and operational measures that provides the high level of performance to ensure a
quality experience for BSP customers.
IV-3h:
Green Technology
Contractor must be aware of green features of the building so that they can answer questions or
be able to direct the guests to where they can get more information about that feature. BSP will
provide a fact sheet type of page in each room highlighting the green features with some basic
information for the guests.
Contractor shall be responsible for collection, separation, storage, and removal of all solid waste
garbage, litter, trash and recyclables generated or disposed of within the leased premises.
Contractor shall comply with all recycling requirements imposed by applicable law on Bald
Eagle State Park or by Bureau. Use of any Styrofoam products in the operation is prohibited.
Contractor shall participate in "green" practices, i.e. use of compact fluorescent light bulbs
(CFL’s), purchase of recycled products, use of four stroke motors, etc., and shall promote
environmental stewardship by distributing the Department of Conservation and Natural
Resources conservation message or similar conservation message.
Contractor’s solid waste management procedures shall include but are not limited to:
GARBAGE - All garbage shall be placed in appropriate containers. Contractor
shall complete a thorough garbage and litter pick-up throughout the leased
premises daily. Contractor is responsible for the collection of all garbage within
the area of responsibility and depositing it in to the BSP provided dumpsters.
Bald Eagle State Park shall be responsible for periodic emptying of the
dumpsters.
RECYCLABLES - Contractor shall recycle (collect, separate, and market) all
corrugated cardboard and aluminum. Glass, bimetal cans, and plastic shall be
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recycled as directed by the Park Manager. All cardboard containers shall be
broken down and flattened before being placed in a pre-approved recycling
container.
EQUIPMENT - Contractor shall clean and maintain all equipment necessary to
provide a sound solid waste management program. All equipment shall be
maintained in first class condition.
Describe how the contractor’s operation will meet the requirements listed in this section.
IV-4. Tasks
Contractors are to supply a complete, detailed Project Plan identifying the Tasks identified in this
section. Tasks are to reference all Requirements defined above. Clearly specify the anticipated
dates in which the following Tasks would be implemented based on the Nature Inn opening as
planned on April 9, 2010. In the event the opening is delayed the time line proposed by the
contractor would be adjusted accordingly for compliance terms. Contractor is to specify any
modifications to the various task segments in the submitted proposal.
Phase 1:
Start up Document
A Start up Document must be completed that outlines the initial hiring of core staff, proposed
training schedule, securing the appropriate permits and certificates, and purchasing of required
items to ensure that the requirements in the RFP are being met. DCNR and the contractor must
agree on the contents of this document. At the least, this document is to address the basic
operation for housekeeping, front desk, and food service, and expected performance
standards/measures. Contractor is to build in an appropriate document review period for BSP.
The opening of the inn to over night guests in April will be done as a soft opening with the grand
opening occurring in July. Contractor is to provide details on ensuring the contractor
responsibilities will be met in order to open in April along with any plans to address quality
assurance.
Phase 2:
Implementation
The Implementation phase of the project will cover the inn’s initial operational period (from
opening [April 2010] to grand opening [July 2010] operational issues. Contractor will provide
an action plan to address short comings in the initial operation of the inn. Identify what steps
will take to ensure adequate staffing of the inn to provide a quality experience for the quests and
meet the requirements of the RFP.
Prior to the grand opening in July the contractor would be expected to provide an internal review
of the various areas of operation to identify what is working well and areas of concern BSP.
BSP would meet with the contractor to go over the various areas and based upon agreement of
both parties make any necessary changes that would facilitate a more efficient operation.
Contractor is to submit recommendations for the grand opening to BSP for show casing the inn.
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Phase 3:
Ongoing
The Ongoing phase will cover replacement of linen and fixed assets, marketing, improving
customer service, and support. This should also address the handling of changes made in
policies/operation by the BSP and/or the contractor that require changes in operation.
IV-5. Reports
The contractor must indicate acceptance of the following reports.
a. Task Plan. A work plan for each task that identifies the work elements of each task,
the resources assigned to the task, and the time allotted to each element and the
deliverable items to be produced. This report should be keyed to the work plan
developed by the vendor in the proposal, as amended, or approved by the contracting
agency.
b. Task Report:
A task completion reports, relating directly to the task plan and
showing the extent to which the plan was carried out, and reasons for discrepancies,
if any.
c. Status Report: A monthly status report covering activities, problems and
recommendations: the report should be keyed to the work plan developed by the
contractor in the proposal, as amended, or approved by BSP.
d. Work Orders: The contractor will work with BSP to develop a work order
process in which maintenance issues are identified and handled. Upon this process
being mutually agreed upon between the contractor and BSP it will become a
condition of the RFP.
e. Problem Identification Report: A three (3) part "as required" report, identifying
problem areas. First, the report should describe the problem and its impact on the
overall inn operation and on each affected on the appropriate area of operation. It
should list possible courses of action with advantages and disadvantages of each, and
include contractor recommendations with supporting rationale. Second, the report is
to contain the initial response from the contractor. Finally, the report is to identify
the problem resolution. This report may allow for signatures to show concurrence
with each phase of problem resolution.
IV-6. Contract Requirements—Disadvantaged Business Participation and Enterprise
Zone Small Business Participation
All contracts containing Disadvantaged Business participation and/or Enterprise Zone Small
Business participation must also include a provision requiring the selected contractor to meet and
maintain those commitments made to Disadvantaged Businesses and/or Enterprise Zone Small
Businesses at the time of proposal submittal or contract negotiation, unless a change in the
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commitment is approved by the BMWBO. All contracts containing Disadvantaged Business
participation and/or Enterprise Zone Small Business participation must include a provision
requiring Small Disadvantaged Business subcontractors, Enterprise Zone Small Business
subcontractors and Small Disadvantaged Businesses or Enterprise Zone Small Businesses in a
joint venture to perform at least 50% of the subcontract or Small Disadvantaged
Business/Enterprise Zone Small Business participation portion of the joint venture.
The selected contractor’s commitments to Disadvantaged Businesses and/or Enterprise Zone
Small Businesses made at the time of proposal submittal or contract negotiation shall be
maintained throughout the term of the contract and through any renewal or extension of the
contract. Any proposed change must be submitted to BMWBO, which will make a
recommendation to the Contracting Officer regarding a course of action.
If a contract is assigned to another contractor, the new contractor must maintain the
Disadvantaged Business participation and/or Enterprise Zone Small Business participation of the
original contract.
The selected contractor shall complete the Prime Contractor’s Quarterly Utilization Report (or
similar type document containing the same information) and submit it to the contracting officer
of the Issuing Office and BMWBO within 10 workdays at the end of each quarter the contract is
in force. This information will be used to determine the actual dollar amount paid to Small
Disadvantaged Business and/or Enterprise Zone Small Business subcontractors and suppliers,
and Small Disadvantaged Business and/or Enterprise Zone Small Business participants involved
in joint ventures. Also, this information will serve as a record of fulfillment of the commitment
the selected contractor made and for which it received Disadvantaged Business and Enterprise
Zone Small Business points. If there was no activity during the quarter then the form must be
completed by stating “No activity in this quarter.”
NOTE: EQUAL EMPLOYMENT OPPORTUNITY AND CONTRACT COMPLIANCE
STATEMENTS REFERRING TO COMPANY EQUAL EMPLOYMENT OPPORTUNITY
POLICIES OR PAST CONTRACT COMPLIANCE PRACTICES DO NOT CONSTITUTE
PROOF OF DISADVANTAGED BUSINESSES STATUS OR ENTITLE AN OFFEROR TO
RECEIVE CREDIT FOR DISADVANTAGED BUSINESSES UTILIZATION.
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APPENDIX A:
STANDARD CONTRACT TERMS AND CONDITIONS
APPENDIX A
STANDARD
CONTRACT TERMS
AND CONDITIONS
Page 64 of 139
APPENDIX A:
STANDARD TERMS AND CONDITIONS
STANDARD CONTRACT
TERMS AND CONDITIONS - SAP
If an award is made to a Bidder, the Bidder shall receive a Contract that obligates Bidder to furnish the
awarded item(s) in accordance with these Standard Contract Terms and Conditions - SAP:
1.
TERM OF CONTRACT
The term of the Contract shall commence on the Effective Date (as defined below) and shall end on the
Expiration Date identified in the Contract, subject to the other provisions of the Contract.
The Effective Date shall be: a) the date the Contract has been fully executed by the Contractor and by
the Commonwealth and all approvals required by Commonwealth contracting procedures have been
obtained or b) the date referenced in the Contract, whichever is later. The Contract shall not be a legally
binding contract until after the fully-executed Contract has been sent to the Contractor.
The fully executed Contract shall not contain "ink" signatures by the Commonwealth. The Contractor
understands and agrees that the receipt of an electronically-printed Contract with the printed name of the
Commonwealth purchasing agent constitutes a valid, binding contract with the Commonwealth. The
printed name of the purchasing agent on the Contract represents the signature of that individual who is
authorized to bind the Commonwealth to the obligations contained in the Contract. The printed name
also represents that all approvals required by Commonwealth contracting procedures have been
obtained.
The Contractor shall not start performance until all of the following have occurred: a. the Effective Date has
arrived; b. the Contractor has received a copy of the fully-executed Contract; and c. the Contractor has
received a Purchase Order. The Commonwealth shall not be liable to pay the Contractor for any supply
furnished or work performed or expenses incurred before the Effective Date or before the Contractor
receives a copy of the fully-executed Contract or before the Contractor has received a Purchase Order.
Except as otherwise provided in Paragraph 3, no Commonwealth employee has the authority to verbally
direct the commencement of any work or delivery of any supply under this Contract prior to the Effective
Date.
2.
PURCHASE ORDERS
The Commonwealth may issue Purchase Orders against the Contract. These orders constitute the
Contractor‘s authority to make delivery. All Purchase Orders received by the Contractor up to and
including the expiration date of the Contract are acceptable and must be performed in accordance with
the Contract. Contractors are not permitted to accept Purchase Orders which require performance
extended beyond those performance time periods specified in the Contract but in no event longer than
ninety (90) days after the expiration date of the Contract period. Each Purchase Order will be deemed to
incorporate the terms and conditions set forth in the Contract.
Purchase Orders will not include an "ink" signature by the Commonwealth. The electronically-printed name
of the purchaser represents the signature of that individual who has the authority, on behalf of the
Commonwealth, to authorize the Contractor to proceed.
Purchase Orders may be issued electronically or through facsimile equipment. The electronic transmission
of a purchase order shall require acknowledgement of receipt of the transmission by the Contractor.
Receipt of the electronic or facsimile transmission of the Purchase Order shall constitute receipt of an order.
Orders received by the Contractor after 4:00 p.m. will be considered received the following business day.
The Commonwealth and the Contractor specifically agree as follows:
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a.
No handwritten signature shall be required in order for the Contract or Purchase Order to
be legally enforceable.
b.
Upon receipt of a Purchase Order, the Contractor shall promptly and properly transmit an
acknowledgement in return. Any order which is issued electronically shall not give rise to
any obligation to deliver on the part of the Contractor, or any obligation to receive and
pay for delivered products on the part of the Commonwealth, unless and until the
Commonwealth transmitting the order has properly received an acknowledgement.
c.
The parties agree that no writing shall be required in order to make the order legally
binding, notwithstanding contrary requirements in any law. The parties hereby agree not
to contest the validity or enforceability of a genuine Purchase Order or acknowledgement
issued electronically under the provisions of a statute of frauds or any other applicable law
relating to whether certain agreements be in writing and signed by the party bound
thereby. Any genuine Purchase Order or acknowledgement issued electronically, if
introduced as evidence on paper in any judicial, arbitration, mediation, or administrative
proceedings, will be admissible as between the parties to the same extent and under the
same conditions as other business records originated and maintained in documentary
form. Neither party shall contest the admissibility of copies of genuine Purchase Orders or
acknowledgements under either the business records exception to the hearsay rule or the
best evidence rule on the basis that the order or acknowledgement were not in writing or
signed by the parties. A purchase order or acknowledgment shall be deemed to be
genuine for all purposes if it is transmitted to the location designated for such documents.
d.
Each party will immediately take steps to verify any document that appears to be
obviously garbled in transmission or improperly formatted to include re-transmission of any
such document if necessary.
Purchase Orders under five thousand dollars ($5,000) in total amount may also be made in person or by
telephone using a Commonwealth Procurement VISA Card. When an order is placed by telephone, the
Commonwealth agency shall provide the agency name, employee name, credit card number, and
expiration date of the card.
Contractors agree to accept payment through the use of the
Commonwealth Procurement VISA card.
The Commonwealth reserves the right, upon notice to the Contractor, to extend the term of the Contract
for up to three (3) months upon the same terms and conditions. This will be utilized to prevent a lapse in
Contract coverage and only for the time necessary, up to three (3) months, to enter into a new contract.
3.
INDEPENDENT CONTRACTOR
In performing its obligations under the Contract, the Contractor will act as an independent contractor and
not as an employee or agent of the Commonwealth.
4.
COMPLIANCE WITH LAW
The Contractor shall comply with all applicable federal and state laws and regulations and local
ordinances in the performance of the Contract.
5.
ENVIRONMENTAL PROVISIONS
In the performance of the Contract, the Contractor shall minimize pollution and shall strictly comply with all
applicable environmental laws and regulations.
6.
POST-CONSUMER RECYCLED CONTENT
Except as specifically waived by the Department of General Services in writing, any products which are
provided to the Commonwealth as a part of the performance of the Contract must meet the minimum
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percentage levels for total recycled content as specified in Exhibits A-1 through A-8 to these Standard
Contract Terms and Conditions - SAP.
7.
8.
COMPENSATION
a.
The Contractor shall be required to perform at the price(s) quoted in the Contract. All
items shall be performed within the time period(s) specified in the Contract. The
Contractor shall be compensated only for items supplied and performed to the
satisfaction of the Commonwealth. The Contractor shall not be allowed or paid travel or
per diem expenses except as specifically set forth in the Contract.
b.
Unless the Contractor has been authorized by the Commonwealth for Evaluated Receipt
Settlement or Vendor Self-Invoicing, the Contractor shall send an invoice itemized by
purchase order line item to the address referenced on the Purchase Order promptly after
items are satisfactorily delivered. The invoice should include only amounts due under the
Contract/Purchase Order. The Purchase Order number must be included on all invoices.
In addition, the Commonwealth shall have the right to require the Contractor to prepare
and submit a “Work In Progress” sheet that contains, at a minimum, the tasks performed,
number of hours, hourly rates, and the purchase order or task order to which it refers.
PAYMENT
a.
The Commonwealth shall put forth reasonable efforts to make payment by the required
payment date. The required payment date is: (a) the date on which payment is due
under the terms of the Contract; (b) thirty (30) days after a proper invoice actually is
received at the “Bill To” address if a date on which payment is due is not specified in the
Contract (a “proper” invoice is not received until the Commonwealth accepts the service
as satisfactorily performed); or (c) the payment date specified on the invoice if later than
the dates established by (a) and (b) above. Payment may be delayed if the payment
amount on an invoice is not based upon the price(s) as stated in the Contract. If any
payment is not made within fifteen (15) days after the required payment date, the
Commonwealth may pay interest as determined by the Secretary of Budget in
accordance with Act No. 266 of 1982 and regulations promulgated pursuant thereto.
Payment should not be construed by the Contractor as acceptance of the service
performed by the Contractor. The Commonwealth reserves the right to conduct further
testing and inspection after payment, but within a reasonable time after performance,
and to reject the service if such post payment testing or inspection discloses a defect or a
failure to meet specifications. The Contractor agrees that the Commonwealth may set off
the amount of any state tax liability or other obligation of the Contractor or its subsidiaries
to the Commonwealth against any payments due the Contractor under any contract with
the Commonwealth.
b.
The Commonwealth shall have the option of using the Commonwealth purchasing card to
make purchases under the Contract or Purchase Order. The Commonwealth’s purchasing
card is similar to a credit card in that there will be a small fee which the Contractor will be
required to pay and the Contractor will receive payment directly from the card issuer
rather than the Commonwealth. Any and all fees related to this type of payment are the
responsibility of the Contractor. In no case will the Commonwealth allow increases in
prices to offset credit card fees paid by the Contractor or any other charges incurred by
the Contractor, unless specifically stated in the terms of the Contract or Purchase Order.
c.
The Commonwealth will make contract payments through Automated Clearing House
(ACH).
1)
Within 10 days of award of the contract or purchase order, the contractor must
submit or must have already submitted their ACH information within their user
profile in the Commonwealth’s procurement system (SRM).
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9.
2)
The contractor must submit a unique invoice number with each invoice
submitted. The unique invoice number will be listed on the Commonwealth of
Pennsylvania’s ACH remittance advice to enable the contractor to properly apply
the state agency’s payment to the invoice submitted.
3)
It is the responsibility of the contractor to ensure that the ACH information
contained in SRM is accurate and complete. Failure to maintain accurate and
complete information may result in delays in payments.
TAXES
The Commonwealth is exempt from all excise taxes imposed by the Internal Revenue Service and has
accordingly registered with the Internal Revenue Service to make tax free purchases under Registration No.
23740001-K. With the exception of purchases of the following items, no exemption certificates are required
and none will be issued: undyed diesel fuel, tires, trucks, gas guzzler emergency vehicles, and sports fishing
equipment. The Commonwealth is also exempt from Pennsylvania state sales tax, local sales tax, public
transportation assistance taxes and fees and vehicle rental tax. The Department of Revenue regulations
provide that exemption certificates are not required for sales made to governmental entities and none will
be issued. Nothing in this paragraph is meant to exempt a construction contractor from the payment of
any of these taxes or fees which are required to be paid with respect to the purchase, use, rental, or lease
of tangible personal property or taxable services used or transferred in connection with the performance of
a construction contract.
10.
WARRANTY
The Contractor warrants that all items furnished and all services performed by the Contractor, its agents
and subcontractors shall be free and clear of any defects in workmanship or materials. Unless otherwise
stated in the Contract, all items are warranted for a period of one year following delivery by the Contractor
and acceptance by the Commonwealth. The Contractor shall repair, replace or otherwise correct any
problem with the delivered item. When an item is replaced, it shall be replaced with an item of equivalent
or superior quality without any additional cost to the Commonwealth.
11.
PATENT, COPYRIGHT, AND TRADEMARK INDEMNITY
The Contractor warrants that it is the sole owner or author of, or has entered into a suitable legal
agreement concerning either: a) the design of any product or process provided or used in the
performance of the Contract which is covered by a patent, copyright, ortrademark registration or other
right duly authorized by state or federal law or b) any copyrighted matter in any report document or other
material provided to the commonwealth under the contract. The Contractor shall defend any suit or
proceeding brought against the Commonwealth on account of any alleged patent, copyright or
trademark infringement in the United States of any of the products provided or used in the performance of
the Contract. This is upon condition that the Commonwealth shall provide prompt notification in writing of
such suit or proceeding; full right, authorization and opportunity to conduct the defense thereof; and full
information and all reasonable cooperation for the defense of same. As principles of governmental or
public law are involved, the Commonwealth may participate in or choose to conduct, in its sole discretion,
the defense of any such action. If information and assistance are furnished by the Commonwealth at the
Contractor’s written request, it shall be at the Contractor’s expense, but the responsibility for such expense
shall be only that within the Contractor’s written authorization. The Contractor shall indemnify and hold the
Commonwealth harmless from all damages, costs, and expenses, including attorney’s fees that the
Contractor or the Commonwealth may pay or incur by reason of any infringement or violation of the rights
occurring to any holder of copyright, trademark, or patent interests and rights in any products provided or
used in the performance of the Contract. If any of the products provided by the Contractor in such suit or
proceeding are held to constitute infringement and the use is enjoined, the Contractor shall, at its own
expense and at its option, either procure the right to continue use of such infringement products, replace
them with non-infringement equal performance products or modify them so that they are no longer
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infringing. If the Contractor is unable to do any of the preceding, the Contractor agrees to remove all the
equipment or software which are obtained contemporaneously with the infringing product, or, at the
option of the Commonwealth, only those items of equipment or software which are held to be infringing,
and to pay the Commonwealth: 1) any amounts paid by the Commonwealth towards the purchase of the
product, less straight line depreciation; 2) any license fee paid by the Commonwealth for the use of any
software, less an amount for the period of usage; and 3) the pro rata portion of any maintenance fee
representing the time remaining in any period of maintenance paid for. The obligations of the Contractor
under this paragraph continue without time limit. No costs or expenses shall be incurred for the account of
the Contractor without its written consent.
12.
OWNERSHIP RIGHTS
The Commonwealth shall have unrestricted authority to reproduce, distribute, and use any submitted
report, data, or material, and any software or modifications and any associated documentation that is
designed or developed and delivered to the Commonwealth as part of the performance of the Contract.
13.
ASSIGNMENT OF ANTITRUST CLAIMS
The Contractor and the Commonwealth recognize that in actual economic practice, overcharges by the
Contractor’s suppliers resulting from violations of state or federal antitrust laws are in fact borne by the
Commonwealth. As part of the consideration for the award of the Contract, and intending to be legally
bound, the Contractor assigns to the Commonwealth all right, title and interest in and to any claims the
Contractor now has, or may acquire, under state or federal antitrust laws relating to the products and
services which are the subject of this Contract.
14.
HOLD HARMLESS PROVISION
The Contractor shall hold the Commonwealth harmless from and indemnify the Commonwealth against
any and all claims, demands and actions based upon or arising out of any activities performed by the
Contractor and its employees and agents under this Contract and shall, at the request of the
Commonwealth, defend any and all actions brought against the Commonwealth based upon any such
claims or demands.
15.
AUDIT PROVISIONS
The Commonwealth shall have the right, at reasonable times and at a site designated by the
Commonwealth, to audit the books, documents and records of the Contractor to the extent that the
books, documents and records relate to costs or pricing data for the Contract. The Contractor agrees to
maintain records which will support the prices charged and costs incurred for the Contract. The Contractor
shall preserve books, documents, and records that relate to costs or pricing data for the Contract for a
period of three (3) years from date of final payment. The Contractor shall give full and free access to all
records to the Commonwealth and/or their authorized representatives.
16.
INSPECTION AND REJECTION
No item(s) received by the Commonwealth shall be deemed accepted until the Commonwealth has had
a reasonable opportunity to inspect the item(s). Any item(s) which is discovered to be defective or fails to
conform to the specifications may be rejected upon initial inspection or at any later time if the defects
contained in the item(s) or the noncompliance with the specifications were not reasonably ascertainable
upon the initial inspection. It shall thereupon become the duty of the Contractor to remove rejected
item(s) from the premises without expense to the Commonwealth within fifteen (15) days after notification.
Rejected item(s) left longer than fifteen (15) days will be regarded as abandoned, and the
Commonwealth shall have the right to dispose of them as its own property and shall retain that portion of
the proceeds of any sale which represents the Commonwealth’s costs and expenses in regard to the
storage and sale of the item(s). Upon notice of rejection, the Contractor shall immediately replace all such
rejected item(s) with others conforming to the specifications and which are not defective. If the
Contractor fails, neglects or refuses to do so, the Commonwealth shall then have the right to procure a
corresponding quantity of such item(s), and deduct from any monies due or that may thereafter become
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due to the Contractor, the difference between the price stated in the Contract and the cost thereof to the
Commonwealth.
17.
DEFAULT
a.
The Commonwealth may, subject to the provisions of Paragraph 18, Force Majeure, and in
addition to its other rights under the Contract, declare the Contractor in default by written
notice thereof to the Contractor, and terminate (as provided in Paragraph 19, Termination
Provisions) the whole or any part of this Contract or any Purchase Order for any of the
following reasons:
1)
2)
3)
4)
5)
6)
7)
8)
9)
10)
11)
12)
13)
14)
15)
Failure to begin work within the time specified in the Contract or Purchase Order
or as otherwise specified;
Failure to perform the work with sufficient labor, equipment, or material to insure
the completion of the specified work in accordance with the Contract or
Purchase Order terms;
Unsatisfactory performance of the work;
Failure to deliver the awarded item(s) within the time specified in the Contract
or Purchase Order or as otherwise specified;
Improper delivery;
Failure to provide an item(s) which is in conformance with the specifications
referenced in the Contract or Purchase Order;
Delivery of a defective item;
Failure or refusal to remove material, or remove and replace any work rejected as
defective or unsatisfactory;
Discontinuance of work without approval;
Failure to resume work, which has been discontinued, within a reasonable time
after notice to do so;
Insolvency or bankruptcy;
Assignment made for the benefit of creditors;
Failure or refusal within 10 days after written notice by the Contracting Officer, to
make payment or show cause why payment should not be made, of any amounts
due for materials furnished, labor supplied or performed, for equipment rentals, or
for utility services rendered;
Failure to protect, to repair, or to make good any damage or injury to property; or
Breach of any provision of the Contract.
b.
In the event that the Commonwealth terminates this Contract or any Purchase Order in
whole or in part as provided in Subparagraph a. above, the Commonwealth may procure,
upon such terms and in such manner as it determines, items similar or identical to those so
terminated, and the Contractor shall be liable to the Commonwealth for any reasonable
excess costs for such similar or identical items included within the terminated part of the
Contract or Purchase Order.
c.
If the Contract or a Purchase Order is terminated as provided in Subparagraph a. above,
the Commonwealth, in addition to any other rights provided in this paragraph, may
require the Contractor to transfer title and deliver immediately to the Commonwealth in
the manner and to the extent directed by the Issuing Office, such partially completed
items, including, where applicable, reports, working papers and other documentation, as
the Contractor has specifically produced or specifically acquired for the performance of
such part of the Contract or Purchase Order as has been terminated. Except as provided
below, payment for completed work accepted by the Commonwealth shall be at the
Contract price. Except as provided below, payment for partially completed items
including, where applicable, reports and working papers, delivered to and accepted by
the Commonwealth shall be in an amount agreed upon by the Contractor and
Contracting Officer. The Commonwealth may withhold from amounts otherwise due the
Contractor for such completed or partially completed works, such sum as the Contracting
Officer determines to be necessary to protect the Commonwealth against loss.
Page 70 of 139
18.
d.
The rights and remedies of the Commonwealth provided in this paragraph shall not be
exclusive and are in addition to any other rights and remedies provided by law or under
this Contract.
e.
The Commonwealth’s failure to exercise any rights or remedies provided in this paragraph
shall not be construed to be a waiver by the Commonwealth of its rights and remedies in
regard to the event of default or any succeeding event of default.
f.
Following exhaustion of the Contractor’s administrative remedies as set forth in Paragraph
20, the Contractor's exclusive remedy shall be to seek damages in the Board of Claims.
FORCE MAJEURE
Neither party will incur any liability to the other if its performance of any obligation under this Contract is
prevented or delayed by causes beyond its control and without the fault or negligence of either party.
Causes beyond a party’s control may include, but aren’t limited to, acts of God or war, changes in
controlling law, regulations, orders or the requirements of any governmental entity, severe weather
conditions, civil disorders, natural disasters, fire, epidemics and quarantines, general strikes throughout the
trade, and freight embargoes.
The Contractor shall notify the Commonwealth orally within five (5) days and in writing within ten (10) days
of the date on which the Contractor becomes aware, or should have reasonably become aware, that
such cause would prevent or delay its performance. Such notification shall (i) describe fully such cause(s)
and its effect on performance, (ii) state whether performance under the contract is prevented or delayed
and (iii) if performance is delayed, state a reasonable estimate of the duration of the delay. The Contractor
shall have the burden of proving that such cause(s) delayed or prevented its performance despite its
diligent efforts to perform and shall produce such supporting documentation as the Commonwealth may
reasonably request. After receipt of such notification, the Commonwealth may elect to cancel the
Contract, cancel the Purchase Order, or to extend the time for performance as reasonably necessary to
compensate for the Contractor’s delay.
In the event of a declared emergency by competent governmental authorities, the Commonwealth by
notice to the Contractor, may suspend all or a portion of the Contract or Purchase Order.
19.
TERMINATION PROVISIONS
The Commonwealth has the right to terminate this Contract or any Purchase Order for any of the following
reasons. Termination shall be effective upon written notice to the Contractor.
a.
TERMINATION FOR CONVENIENCE: The Commonwealth shall have the right to terminate
the Contract or a Purchase Order for its convenience if the Commonwealth determines
termination to be in its best interest. The Contractor shall be paid for work satisfactorily
completed prior to the effective date of the termination, but in no event shall the
Contractor be entitled to recover loss of profits.
b.
NON-APPROPRIATION: The Commonwealth’s obligation to make payments during any
Commonwealth fiscal year succeeding the current fiscal year shall be subject to
availability and appropriation of funds. When funds(state and/or federal) are not
appropriated or otherwise made available to support continuation of performance in a
subsequent fiscal year period, the Commonwealth shall have the right to terminate the
Contract or a Purchase Order. The Contractor shall be reimbursed for the reasonable
value of any nonrecurring costs incurred but not amortized in the price of the supplies or
services delivered under the Contract. Such reimbursement shall not include loss of profit,
loss of use of money, or administrative or overhead costs. The reimbursement amount may
be paid for any appropriations available for that purpose
Page 71 of 139
c.
20.
21.
TERMINATION FOR CAUSE: The Commonwealth shall have the right to terminate the
Contract or a Purchase Order for Contractor default under Paragraph 17, Default, upon
written notice to the Contractor. The Commonwealth shall also have the right, upon
written notice to the Contractor, to terminate the Contract or a Purchase Order for other
cause as specified in the Contract or by law. If it is later determined that the
Commonwealth erred in terminating the Contract or a Purchase Order for cause, then, at
the Commonwealth’s discretion, the Contract or Purchase Order shall be deemed to have
been terminated for convenience under the Subparagraph 19.a.
CONTRACT CONTROVERSIES
a.
In the event of a controversy or claim arising from the Contract, the Contractor must, within
six months after the cause of action accrues, file a written claim with the contracting officer
for a determination. The claim shall state all grounds upon which the Contractor asserts a
controversy exists. If the Contractor fails to file a claim or files an untimely claim, the
Contractor is deemed to have waived its right to assert a claim in any forum.
b.
The contracting officer shall review timely-filed claims and issue a final determination, in
writing, regarding the claim. The final determination shall be issued within 120 days of the
receipt of the claim, unless extended by consent of the contracting officer and the
Contractor. The contracting officer shall send his/her written determination to the
Contractor. If the contracting officer fails to issue a final determination within the 120 days
(unless extended by consent of the parties), the claim shall be deemed denied. The
contracting officer's determination shall be the final order of the purchasing agency.
c.
Within fifteen (15) days of the mailing date of the determination denying a claim or within
135 days of filing a claim if, no extension is agreed to by the parties, whichever occurs first,
the Contractor may file a statement of claim with the Commonwealth Board of Claims.
Pending a final judicial resolution of a controversy or claim, the Contractor shall proceed
diligently with the performance of the Contract in a manner consistent with the
determination of the contracting officer and the Commonwealth shall compensate the
Contractor pursuant to the terms of the Contract.
ASSIGNABILITY AND SUBCONTRACTING
a.
Subject to the terms and conditions of this Paragraph 21, this Contract shall be binding
upon the parties and their respective successors and assigns.
b.
The Contractor shall not subcontract with any person or entity to perform all or any part of
the work to be performed under this Contract without the prior written consent of the
Contracting Officer, which consent maybe withheld at the sole and absolute discretion of
the Contracting Officer.
c.
The Contractor may not assign, in whole or in part, this Contract or its rights, duties,
obligations, or responsibilities hereunder without the prior written consent of the
Contracting Officer, which consent may b withheld at the sole and absolute discretion of
the Contracting Officer.
d.
Notwithstanding the foregoing, the Contractor may, without the consent of the
Contracting Officer, assign its rights to payment to be received under the Contract,
provided that the Contractor provides written notice of such assignment to the
Contracting Officer together with a written acknowledgement from the assignee that any
such payments are subject to all of the terms and conditions of this Contract.
e.
For the purposes of this Contract, the term “assign” shall include, but shall not be limited
to, the sale, gift, assignment, pledge, or other transfer of any ownership interest in the
Contractor provided, however, that the term shall not apply to the sale or other transfer of
stock of a publicly traded company.
Page 72 of 139
22.
f.
Any assignment consented to by the Contracting Officer shall be evidenced by a written
assignment agreement executed by the Contractor and its assignee in which the assignee
agrees to be legally bound by all of the terms and conditions of the Contract and to
assume the duties, obligations, and responsibilities being assigned.
g.
A change of name by the Contractor, following which the Contractor’s federal
identification number remains unchanged, shall not be considered to be an assignment
hereunder. The Contractor shall give the Contracting Officer written notice of any such
change of name.
NONDISCRIMINATION/SEXUAL HARASSMENT CLAUSE
During the term of the Contract, the Contractor agrees as follows:
23.
a.
In the hiring of any employees for the manufacture of supplies, performance of work, or
any other activity required under the Contract or any subcontract, the Contractor,
subcontractor or any person acting on behalf of the Contractor or subcontractor shall not
by reason of gender, race, creed, or color discriminate against any citizen of this
Commonwealth who is qualified and available to perform the work to which the
employment relates.
b.
Neither the Contractor nor any subcontractor nor any person on their behalf shall in any
manner discriminate against or intimidate any employee involved in the manufacture of
supplies, the performance of work or any other activity required under the Contract on
account of gender, race, creed, or color.
c.
The Contractor and any subcontractors shall establish and maintain a written sexual
harassment policy and shall inform their employees of the policy. The policy must contain a
notice that sexual harassment will not be tolerated and employees who practice it will be
disciplined
d.
The Contractor shall not discriminate by reason of gender, race, creed, or color against
any subcontractor or supplier who is qualified to perform the work to which the contract
relates.
e.
The Contractor and each subcontractor shall furnish all necessary employment documents
and records to and permit access to its books, records, and accounts by the contracting
officer and the Department of General Services’ Bureau of Contract Administration and
Business Development for purposes of investigation to ascertain compliance with the
provisions of this Nondiscrimination/Sexual Harassment Clause. If the Contractor or any
subcontractor does not possess documents or records reflecting the necessary information
requested, it shall furnish such information on reporting forms supplied by the contracting
officer or the Bureau of Contract Administration and Business Development
f.
The Contractor shall include the provisions of this Nondiscrimination/Sexual Harassment
Clause in every subcontract so that such provisions will be binding upon each
subcontractor.
g.
The Commonwealth may cancel or terminate the Contract, and all money due or to
become due under the Contract may be forfeited for a violation of the terms and
conditions of this Nondiscrimination/Sexual Harassment Clause. In addition, the agency
may proceed with debarment or suspension and may place the Contractor in the
Contractor Responsibility File.
CONTRACTOR INTEGRITY PROVISIONS
Page 73 of 139
a.
For purposes of this clause only, the words “confidential information,” “consent,”
“contractor,” “financial interest,” and “gratuity” shall have the following definitions.
1)
Confidential information means information that is not public knowledge, or
available to the public on request, disclosure of which would give an unfair, unethical, or
illegal advantage to another desiring to contract with the Commonwealth.
2)
Consent means written permission signed by a duly authorized officer or employee
of the Commonwealth, provided that where the material facts have been disclosed, in
writing, by prequalification, bid, proposal, or contractual terms, the Commonwealth shall
be deemed to have consented by virtue of execution of this agreement.
3)
Contractor means the individual or entity that has entered into the Contract with
the Commonwealth, including directors, officers, partners, managers, key employees and
owners of more than a five percent interest.
4)
Financial interest means:
a) Ownership of more than a five percent interest in any business; or
b) Holding a position as an officer, director, trustee, partner, employee, or the like,
or holding any position of management.
5)
Gratuity means any payment of more than nominal monetary value in the form of
cash, travel, entertainment, gifts, meals, lodging, loans, subscriptions, advances, deposits
of money, services, employment, or contracts of any kind.
b.
The Contractor shall maintain the highest standards of integrity in the performance of the
Contract and shall take no action in violation of state or federal laws, regulations, or other
requirements that govern contracting with the Commonwealth.
c.
The Contractor shall not disclose to others any confidential information gained by virtue of
the Contract.
d.
The Contractor shall not, in connection with this or any other agreement with the
Commonwealth, directly, or indirectly, offer, confer, or agree to confer any pecuniary
benefit on anyone as consideration for the decision, opinion, recommendation, vote,
other exercise of discretion, or violation of a known legal duty by any officer or employee
of the Commonwealth.
e.
The Contractor shall not, in connection with this or any other agreement with the
Commonwealth, directly or indirectly, offer, give, or agree or promise to give to anyone
any gratuity for the benefit of or at the direction or request of any officer or employee of
the Commonwealth.
f.
Except with the consent of the Commonwealth, neither the Contractor nor anyone in
privity with him or her shall accept or agree to accept from, or give or agree to give to,
any person, any gratuity from any person in connection with the performance of work
under the Contract except as provided therein.
g.
Except with the consent of the Commonwealth, the Contractor shall not have a financial
interest in any other contractor, subcontractor, or supplier providing services, labor, or
material on this project.
h.
The Contractor, upon being informed that any violation of these provisions has occurred or
may occur, shall immediately notify the Commonwealth in writing.
Page 74 of 139
24.
i.
The Contractor, by execution of the Contract and by the submission of any bills or invoices
for payment pursuant thereto, certifies, and represents that he or she has not violated any
of these provisions.
j.
The Contractor, upon the inquiry or request of the Inspector General of the
Commonwealth or any of that official’s agents or representatives, shall provide, or if
appropriate, make promptly available for inspection or copying, any information of any
type or form deemed relevant by the Inspector General to the Contractor’s integrity or
responsibility, as those terms are defined by the Commonwealth’s statutes, regulations, or
management directives. Such information may include, but shall not be limited to, the
Contractor’s business or financial records, documents or files of any type or form which
refers to or concern the Contract. Such information shall be retained by the Contractor for
a period of three years beyond the termination of the Contract unless otherwise provided
by law.
k.
For violation of any of the above provisions, the Commonwealth may terminate this and
any other agreement with the Contractor, claim liquidated damages in an amount equal
to the value of anything received in breach of these provisions, claim damages for all
expenses incurred in obtaining another Contractor to complete performance hereunder,
and debar and suspend the Contractor from doing business with the Commonwealth.
These rights and remedies are cumulative, and the use or nonuse of any one shall not
preclude the use of all or any other. These rights and remedies are in addition to those the
Commonwealth may have under law, statute, regulation, or otherwise.
CONTRACTOR RESPONSIBILITY PROVISIONS
a.
The Contractor certifies, for itself and all its subcontractors, that as of the date of its
execution of this Bid/Contract, that neither the Contractor, nor any subcontractors, nor any
suppliers are under suspension or debarment by the Commonwealth or any governmental entity,
instrumentality, or authority and, if the Contractor cannot so certify, then it agrees to submit, along
with its Bid, a written explanation of why such certification cannot be made.
b.
The Contractor also certifies, that as of the date of its execution of this Bid/Contract, it has
no tax liabilities or other Commonwealth obligations.
c.
The Contractor’s obligations pursuant to these provisions are ongoing from and after the
effective date of the contract through the termination date thereof. Accordingly, the Contractor
shall have an obligation to inform the Commonwealth if, at any time during the term of the
Contract, it becomes delinquent in the payment of taxes, or other Commonwealth obligations, or
if it or any of its subcontractors are suspended or debarred by the Commonwealth, the federal
government, or any other state or governmental entity. Such notification shall be made within 15
days of the date of suspension or debarment.
d.
The failure of the Contractor to notify the Commonwealth of its suspension or debarment
by the Commonwealth, any other state, or the federal government shall constitute an event of
default of the Contract with the Commonwealth.
e.
The Contractor agrees to reimburse the Commonwealth for the reasonable costs of investigation
incurred by the Office of State Inspector General for investigations of the Contractor’s compliance
with the terms of this or any other agreement between the Contractor and the Commonwealth,
which results in the suspension or debarment of the Contractor. Such costs shall include, but shall
not be limited to, salaries of investigators, including overtime; travel and lodging expenses; and
expert witness and documentary fees. The Contractor shall not be responsible for investigative
costs for investigations that do not result in the Contractor’s suspension or debarment.
Page 75 of 139
f.
The Contractor may obtain a current list of suspended and debarred Commonwealth
contractors by either searching the internet at http://www.dgs.state.pa.us/or contacting the:
Department of General Services
Office of Chief Counsel
603 North Office Building
Harrisburg, PA 17125
Telephone No. (717) 783-6472
FAX No. (717) 787-9138
25.
26.
AMERICANS WITH DISABILITIES ACT
a.
Pursuant to federal regulations promulgated under the authority of The Americans With
Disabilities Act, 28 C.F.R. § 35.101 et seq., the Contractor understands and agrees that it
shall not cause any individual with a disability to be excluded from participation in this
Contract or from activities provided for under this Contract on the basis of the disability. As
a condition of accepting this contract, the Contractor agrees to comply with the “General
Prohibitions Against Discrimination,” 28 C.F.R. § 35.130, and all other regulations
promulgated under Title II of The Americans With Disabilities Act which are applicable to all
benefits, services, programs, and activities provided by the Commonwealth of
Pennsylvania through contracts with outside contractors.
b.
The Contractor shall be responsible for and agrees to indemnify and hold harmless the
Commonwealth of Pennsylvania from all losses, damages, expenses, claims, demands,
suits, and actions brought by any party against the Commonwealth of Pennsylvania as a
result of the Contractor’s failure to comply with the provisions of subparagraph a above.
HAZARDOUS SUBSTANCES
The Contractor shall provide information to the Commonwealth about the identity and hazards of
hazardous substances supplied or used by the Contractor in the performance of the Contract. The
Contractor must comply with Act 159 of October 5, 1984, known as the “Worker and Community Right to
Know Act” (the “Act”) and the regulations promulgated pursuant thereto at 4 Pa. Code Section 301.1 et
seq.
a.
Labeling. The Contractor shall insure that each individual product (as well as the carton,
container or package in which the product is shipped) of any of the following substances
(as defined by the Act and the regulations) supplied by the Contractor is clearly labeled,
tagged or marked with the information listed in Paragraph (1) through (4):
1)
Hazardous substances:
a)
The chemical name or common name,
b)
A hazard warning, and
c) The name, address, and telephone number of the manufacturer.
2)
Hazardous mixtures:
a) The common name, but if none exists, then the trade name,
b) The chemical or common name of special hazardous substances comprising
.01% or more of the mixture,
c) The chemical or common name of hazardous substances consisting 1.0% or
more of the mixture,
Page 76 of 139
d) A hazard warning, and
e) The name, address, and telephone number of the manufacturer.
3)
Single chemicals:
a) The chemical name or the common name,
b) A hazard warning, if appropriate, and
c) The name, address, and telephone number of the manufacturer.
4)
Chemical Mixtures:
a) The common name, but if none exists, then the trade name,
b) A hazard warning, if appropriate,
c) The name, address, and telephone number of the manufacturer, and
d) The chemical name or common name of either the top five substances by
volume or those substances consisting of 5.0% or more of the mixture.
A common name or trade name may be used only if the use of the name more easily or
readily identifies the true nature of the hazardous substance, hazardous mixture, single
chemical, or mixture involved.
Container labels shall provide a warning as to the specific nature of the hazard arising
from the substance in the container.
The hazard warning shall be given in conformity with one of the nationally recognized and
accepted systems of providing warnings, and hazard warnings shall be consistent with one
or more of the recognized systems throughout the workplace. Examples are:
· NFPA 704, Identification of the Fire Hazards of Materials.
· National Paint and Coatings Association: Hazardous Materials Identification
System.
· American Society for Testing and Materials, Safety Alert Pictorial Chart.
· American National Standard Institute, Inc., for the Precautionary Labeling of
Hazardous Industrial Chemicals.
Labels must be legible and prominently affixed to and displayed on the product and the
carton, container, or package so that employees can easily identify the substance or
mixture present therein.
b.
Material Safety Data Sheet. The contractor shall provide Material Safety Data Sheets
(MSDS) with the information required by the Act and the regulations for each hazardous
substance or hazardous mixture. The Commonwealth must be provided an appropriate
MSDS with the initial shipment and with the first shipment after an MSDS is updated or
product changed. For any other chemical, the contractor shall provide an appropriate
MSDS, if the manufacturer, importer, or supplier produces or possesses the MSDS. The
contractor shall also notify the Commonwealth when a substance or mixture is subject to
the provisions of the Act. Material Safety Data Sheets may be attached to the carton,
container, or package mailed to the Commonwealth at the time of shipment.
Page 77 of 139
27.
COVENANT AGAINST CONTINGENT FEES
The Contractor warrants that no person or selling agency has been employed or retained to solicit or
secure the Contract upon an agreement or understanding for a commission, percentage, brokerage, or
contingent fee, except bona fide employees or bona fide established commercial or selling agencies
maintained by the Contractor for the purpose of securing business. For breach or violation of this warranty,
the Commonwealth shall have the right to terminate the Contract without liability or in its discretion to
deduct from the Contract price or consideration, or otherwise recover the full amount of such commission,
percentage, brokerage, or contingent fee.
28.
APPLICABLE LAW
This Contract shall be governed by and interpreted and enforced in accordance with the laws of the
Commonwealth of Pennsylvania (without regard to any conflict of laws provisions) and the decisions of the
Pennsylvania courts. The Contractor consents to the jurisdiction of any court of the Commonwealth of
Pennsylvania and any federal courts in Pennsylvania, waiving any claim or defense that such forum is not
convenient or proper. The Contractor agrees that any such court shall have in personam jurisdiction over
it, and consents to service of process in any manner authorized by Pennsylvania law.
29.
INTEGRATION
The RFQ - Invitation For Bids form, the Contract form, including all referenced documents, and any
Purchase Order constitutes the entire agreement between the parties. No agent, representative,
employee or officer of either the Commonwealth or the Contractor has authority to make, or has made,
any statement, agreement or representation, oral or written, in connection with the Contract, which in any
way can be deemed to modify, add to or detract from, or otherwise change or alter its terms and
conditions. No negotiations between the parties, nor any custom or usage, shall be permitted to modify or
contradict any of the terms and conditions of the Contract. No modifications, alterations, changes, or
waiver to the Contract or any of its terms shall be valid or binding unless accomplished by a written
amendment signed by both parties. All such amendments will be made using the appropriate
Commonwealth form.
30.
CHANGES
The Commonwealth reserves the right to make changes at any time during the term of the Contract or any
renewals or extensions thereof: 1) to increase or decrease the quantities resulting from variations between
any estimated quantities in the Contract and actual quantities; 2) to make changes to the services within
the scope of the Contract; 3) to notify the Contractor that the Commonwealth is exercising any Contract
renewal or extension option; or 4) to modify the time of performance that does not alter the scope of the
Contract to extend the completion date beyond the Expiration Date of the Contract or any renewals or
extensions thereof. Any such change shall be made by the Contracting Officer by notifying the Contractor
in writing. The change shall be effective as of the date of the change, unless the notification of change
specifies a later effective date. Such increases, decreases, changes, or modifications will not invalidate
the Contract, nor, if performance security is being furnished in conjunction with the Contract, release the
security obligation. The Contractor agrees to provide the service in accordance with the change order.
Any dispute by the Contractor in regard to the performance required by any notification of change shall
be handled through Paragraph 19, “Contract Controversies”.
Page 78 of 139
APPENDIX B:
DOMESTIC WORKFORCE UTILIZATION CERTIFICATION
APPENDIX B
DOMESTIC
WORKFORCE
UTILIZATION
CERTIFICATION
Page 79 of 139
APPENDIX B
DOMESTIC WORKFORCE UTILIZATION CERTIFICATION
To the extent permitted by the laws and treaties of the United States, each proposal will be scored for its
commitment to use the domestic workforce in the fulfillment of the contract. Maximum consideration will be given
to those offerors who will perform the contracted direct labor exclusively within the geographical boundaries of the
United States or within the geographical boundaries of a country that is a party to the World Trade Organization
Government Procurement Agreement. Those who propose to perform a portion of the direct labor outside of the
United States and not within the geographical boundaries of a party to the World Trade Organization Government
Procurement Agreement will receive a correspondingly smaller score for this criterion. In order to be eligible for
any consideration for this criterion, offerors must complete and sign the following certification. This certification
will be included as a contractual obligation when the contract is executed. Failure to complete and sign this
certification will result in no consideration being given to the offeror for this criterion.
I, ______________________[title] of ____________________________________[name of Contractor] a
_______________ [place of incorporation] corporation or other legal entity, (“Contractor”) located at
__________________________________________________________
[address], having a Social Security or Federal Identification Number of ________________________, do hereby
certify and represent to the Commonwealth of Pennsylvania ("Commonwealth") (Check one of the boxes below):
 All of the direct labor performed within the scope of services under the contract will be performed
exclusively within the geographical boundaries of the United States or one of the following countries that is
a party to the World Trade Organization Government Procurement Agreement: Aruba, Austria, Belgium,
Bulgaria, Canada, Chinese Taipei, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Korea, Latvia, Liechtenstein, Lithuania,
Luxemburg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic,
Slovenia, Spain, Sweden, Switzerland, and the United Kingdom
OR
 ________________ percent (_____%) [Contractor must specify the percentage] of the direct labor
performed within the scope of services under the contract will be performed within the geographical
boundaries of the United States or within the geographical boundaries of one of the countries listed above
that is a party to the World Trade Organization Government Procurement Agreement. Please identify the
direct labor performed under the contract that will be performed outside the United States and not within
the geographical boundaries of a party to the World Trade Organization Government Procurement
Agreement and identify the country where the direct labor will be performed:
______________________________________________________________________________________
______________________________________________________________________________________
[Use additional sheets if necessary]
The Department of General Services [or other purchasing agency] shall treat any misstatement as fraudulent
concealment of the true facts punishable under Section 4904 of the Pennsylvania Crimes Code, Title 18, of Pa.
Consolidated Statutes.
Attest or Witness:
______________________________
Corporate or Legal Entity's Name
_____________________________
Signature/Date
______________________________
Signature/Date
_____________________________
Printed Name/Title
______________________________
Printed Name/Title
Page 80 of 139
APPENDIX C:
DCNR PROVIDED MATERIALS
APPENDIX C
DCNR PROVIDED MATERIALS
Page 81 of 139
APPENDIX C:
DCNR PROVIDED MATERIALS
Room Item
Administrative Safe
AED
Alarm Clock/Radio
Base Cover
Bath Mat (Floor)
Blankets
Coffee
Coffee Maker
Comforter
Conditioner
Creamer, Sugar, &
Sweetener Packets
Cribs w/mattress
Cups
Door Card
Emergency Exit Card
Facial Tissue
Glasses
Hair Dryer
Hangers
Ice Bucket
Ice Bucket bags
Interpretive Signs
Iron
Iron Board
Kitchenette Dishes
Lamp bulbs
Lamps
Laundry Bags
Laundry Card
Lotion
Luggage Carts
Mattress
Mattress Protector
Mattress Topper
Microwave
Mints
Napkins
Phone
Pillows
Pillows Cases
Initial Purchase By
State Parks
Initial Purchase
By Vendor
Replacement
Purchase By
Vendor
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
No
No
No
No
No
No
No
Yes
No
No
Yes
No
No
No
No
No
No
Yes
No
No
Yes
No
Yes
No
Yes
No
No
No
Yes
No
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
No
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
No
Yes
No
Yes
Yes
Yes
No
Yes
No
Yes
No
No
No
No
No
No
Yes
No
Yes
No
No
No
No
No
Yes
Yes
No
No
No
Yes
No
Yes
No
Yes
Yes
Yes
No
Yes
No
Yes
No
No
No
No
Yes
No
Yes
No
Yes
No
No
No
No
No
Yes
Yes
No
No
No
Page 82 of 139
Room Item
Reference Book
Refrigerator
Room Darkener
Shampoo
Sheets
Shower Curtain
Shower Head
Shower Rod
Soap Dishes
Soap/bath
Soap/facial
Stir Sticks
Tea
Toilet Tissue
Towels Bath
Towels Hand
TV
TV Channel Card
TV Remote
TV Remote batteries
VCR
Wash Cloth
Waste Cans
Waste Cans Liners
Window Treatment
Initial Purchase By
State Parks
Initial Purchase
By Vendor
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Yes
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
No
No
No
Yes
No
Page 83 of 139
Replacement
Purchase By
Vendor
Yes
No
No
Yes
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
Yes
No
No
No
Yes
No
APPENDIX D:
PROPOSAL COVER SHEET
APPENDIX D
PROPOSAL COVER
WORKSHEET
Page 84 of 139
APPENDIX D:
PROPOSAL COVER SHEET
COMMONWEALTH OF PENNSYLVANIA
DCNR
RFP# 2009-01
Enclosed in three separately sealed submittals is the proposal of the Offeror identified
below for the above-referenced RFP:
Offeror Information:
Offeror Name
Offeror Mailing Address
Offeror Website
Offeror Contact Person
Contact Person’s Phone Number
Contact Person’s Facsimile Number
Contact Person’s E-Mail Address
Offeror Federal ID Number
Submittals Enclosed and Separately Sealed:
Technical Submittal
Disadvantaged Business Submittal
Cost Submittal
Signature
Signature of an official
authorized to bind the
Offeror to the provisions
contained in the Offeror’s
proposal:
Printed Name
Title
FAILURE TO COMPLETE, SIGN AND RETURN THIS FORM WITH THE
OFFEROR’S PROPOSAL MAY RESULT IN THE REJECTION OF THE OFFEROR’S
PROPOSAL
Page 85 of 139
APPENDIX E:
PERFORMANCE STANDARDS
Page 86 of 139
APPENDIX E:
Y
N
E
O
S
1
2
3
PERFORMANCE STANDARDS
IF NO then
CONTRACTOR
ALTERNATIVE
STANDARD
CUSTOMER
SATISFACTION
PERFORMANCE
Any month in which the number
of unsatisfactory comment cards
received by the park office
exceeds 10% of the reservations
during the month, this standard
will be deemed not to be met.
$100.00 per
percent above
the 10%
standard
justified
unsatisfactory
comment per
month
Failure to provide the minimum
food (2 warm, fruit, hot/cold
cereal, and 3 pastry selections)
requirements and at posted times.
$10.00 per
missing
breakfast item
and per 10
minutes that
breakfast is
unavailable at
the agreed upon
hours of
operation.
$500 per
marketing task
that was not
completed
according to the
marketing plans
schedule.
BREAKFAST
AVAILABILITY
MARKETING
Contractor will follow the
proposed marketing plan, which
was approved by Bureau of State
Parks.
The contractor must comply with
the cash management policy
dealing with revenue being
deposited.
4
PENALTY
CASH
MANAGEMENT
Page 87 of 139
Failure to
deposit revenue
by required date
shall result in a
penalty charge
of five percent
(5%) of the
deposit, not to
exceed twentyfive percent
(25%) deposit.
IF NO then
Y
N
CONTRACTOR
E
O
ALTERNATIVE
S
5
6
7
8
STANDARD
GREEN
TECHNOLO
GY
FRONT
DESK
OPERATION
OVERNIGHT
PACKAGES
AWARENES
S
PACKAGES
PERFORMANCE
PENALTY
Contractor will not use
Styrofoam container/cup for
any food or beverage item
provided by the contractor.
Inn Staff will be on site 24/7,
365 days a year. Front desk
agent will be available per
schedule agreed upon by BSP
and contractor.
Contractor will develop and
market a minimum of four (4)
overnight packaging events per
year
that
combine
environmental
education,
outdoor
recreational
opportunities with stays at the
inn.
Contractor will offer and
coordinate guest orientation or
guest interpretive lectures by
BSP to encourage park
utilization and environmental
awareness with a minimum of
six (6) programs per year.
$10 per reported and
confirmed occurrence.
Page 88 of 139
$50 per hour that front
desk agent is not
available to provide
service
$500 per package
below
the
yearly
standard.
$500 per program
below
the
yearly
standard.
APPENDIX F:
CASH MANAGEMENT POLICY
APPENDIX F
CASH MANAGEMENT
POLICY
Page 89 of 139
APPENDIX F: CASH MANAGEMENT POLICY
7003.001 Cash Management
The following supersedes all previous Bureau Management Directives pertaining to cash
management, depository accounts and transmittal of revenue, and also supersedes the June 14,
1993, Electronic Transmittal Procedures Manual issued by the Comptroller.
It shall be the policy of this Bureau to establish, maintain and operate its cash flow system in a
manner that meets the unique needs of the Bureau, while affording accountability and the highest
return on monies received for goods and services provided by the Bureau.
The Office of the Comptroller, as authorized by the State Treasurer, has established depository
savings or checking accounts. These accounts are located in local banks easily accessible to the
revenue-collecting field offices for deposits of revenue collected.
Revenue is to be deposited on a timely basis, thus affording a measure of security and interestearning potential for the funds. Further, the use of the depository accounts simplifies the
transmittal of revenue to the Comptroller via electronic transfer versus a variety of personal checks
and money orders.
I. Requirements for Collecting Revenue and Managing CASH DRAWERS
A. All revenue must be entered into the Bureau’s reservation and revenue program
(“ReservePA”).
B. Before a financial transaction is processed, an employee must log into ReservePA and
open a cash drawer. A cash drawer should not be opened unless a financial transaction
will immediately occur.
C. A financial transaction may only be processed by an employee who has logged into
ReservePA using his or her own username.
D. Revenue must be entered into ReservePA by the employee who collected the revenue,
and must be entered immediately upon receipt. Revenue from cash register sales should
be entered into ReservePA as a point of sale transaction(s) at the end of the employee’s
work shift.
E. When revenue from cash register sales is entered into ReservePA as a point of sale
transaction(s), the total revenue entered must exactly match the total revenue tallied by
the cash register. If there is an overage or shortage of revenue, the discrepancy must be
explained during the cash drawer closing process.
Page 90 of 139
F. If a financial transaction involves payment by cash, check or money order, the final step
of the payment process (“Make Payment”) must not be completed in ReservePA until the
method of payment is physically in-hand.
G. Checks of any type are never to be “cashed.”
H. Overpayment by means other than cash or traveler’s check is not permitted.
I. If a customer overpays using either cash or traveler’s check, the amount of overpayment
may be returned to the customer in cash. If the cash drawer belonging to the employee
processing the transaction does not contain sufficient funds to return the full amount of
overpayment to the customer in cash, a gift card validated (“issued”) for the amount of
the insufficiency may be offered to the customer. If the customer refuses a gift card,
overpayment cannot be accepted; another form of payment must be used.
1. The amount of cash that is considered sufficient may be determined by the Park
Manager.
2. All cash in an employee’s cash drawer may be considered when determining
sufficiency, including the change fund.
J. When a financial transaction is completed, a receipt must be provided to the customer,
with the exception of honor envelope payments entered after the customer has left the
park and cash register sales.
K. If an employee opens a cash drawer in ReservePA, he or she must reconcile the revenue
collected by closing the cash drawer at the end of the work shift. The cash drawer must
be closed at the end of the work shift even if the amount of revenue collected is $0.
L. If an employee miscounts collected revenue when closing his or her cash drawer in
ReservePA, or if the employee’s cash drawer contains an overage or shortage of revenue,
the employee must explain the discrepancy by entering a comment into ReservePA
during the cash drawer closing process.
M. All revenue on hand, including change funds, must be placed in a secure safe overnight.
II. Requirements for DEPOSITING Revenue into a Depository Account
Page 91 of 139
A. Deposits may be made at any time; however, revenue must always be deposited within
two weeks of the date it is collected.
B. A deposit must be made during the business day following the day accumulated revenue
on hand exceeds $1000.
C. Only revenue from balanced cash drawers may be included in a deposit.
D. Revenue from an unbalanced cash drawer must be adjusted in ReservePA before it can be
deposited.
1.
2.
3.
If the amount of revenue in the unbalanced cash drawer was incorrectly reported
during the cash drawer closing process due to a miscount, and the amount of
revenue physically in the cash drawer truly matches the transaction balance, the
“Counting Error” adjustment option should be used.
If the amount of revenue physically in the cash drawer truly does not match the
transaction balance, the “Cash Drawer is Over/Short” adjustment option should be
used.
If a cash drawer contains both a counting error and an overage or shortage of
revenue, the counting error must be adjusted prior to adjusting the overage or
shortage. After a cash drawer is adjusted using the “Cash Drawer is Over/Short”
option, no further adjustments to the cash drawer will be possible.
E. Prior to depositing revenue, a deposit record must be created in ReservePA using the
Cash Drawer Management function. The revenue that is deposited must exactly match
the ReservePA Deposit Ticket.
Page 92 of 139
APPENDIX G:
PRICING WORKSHEET
APPENDIX G
PRICING
WORKSHEET
Page 93 of 139
APPENDIX G:
PRICING WORKSHEET
Pricing Worksheet
As noted, in order to equitably compare pricing strategies vendors are to use the information
provided in II-10, Cost Submittal, when completing the following worksheet. All contractors
are required to complete a Pricing Worksheet following Option A. For an alternative pricing
option specific to the contractors’ preference, use the Pricing Worksheet, Option B.
NOTE: If the cost for one of the line items is included in the price of other line items, then mark
it as such.
Contractor Services
OPTION A
Quantity
Base Compensation
Bonus Compensation
Retail Commission (BSP provided items)
Additional Food Service Commission
(Contractor Furnished items)
12 (months)
850 (nights)
$7,000
$50,000
Fee or
Commission
Total
each
each
%
%
TOTAL PRICE (RFP COMPARISON)
Contractor
OPTION B
Quantity
TOTAL PRICE (RFP COMPARISON)
Page 94 of 139
Fee or
Commission
Total
APPENDIX H:
LOST AND FOUND POLICY
APPENDIX H
LOST AND
FOUND POLICY
Page 95 of 139
APPENDIX H:
LOST AND FOUND POLICY
1000.1000
LOST/FOUND PROCEDURES
I. PURPOSE
This process applies to property lost or found in a state park. It does not apply to boats, motor
vehicles, evidence or recovered property. Refer to:
• Management Directive Mgt. Manual Volume 2, Section 1000.2000 Boats
• Management Directive Mgt. Manual Volume 2, Section 1000.0000 Evidence Procedures
• 17 Pa. Code Chapter 11 (State Parks Rules and Regulations)
• 75 Pa. Consolidated Statutes (Vehicle Code)
There is an important difference between finding truly lost property and coming into possession
of property that the “finder” knows has been merely mislaid. Under section 3924 of the Crimes
Code (theft of property lost, mislaid, or delivered by mistake):
A person who comes into control of property of another that he
knows to have been lost, mislaid, or delivered under a mistake as
to the nature or amount of the property or the identity of the
recipient is guilty of theft if, with intent to deprive the owner
thereof, he fails to take reasonable measures to restore the property
to a person entitled to have it.
II. AUTHORITY
At common law, the finder of lost property has a valid claim to it against everyone except the
true owner. However, in the case of In re Funds in Possession of Conemaugh Township, 562 Pa.
85, 753 A.2d 788 (2001), the Pennsylvania Supreme Court carved out an exception to this rule in
the case of police officers. A police officer who finds lost property in the course of his duties
may not assert a claim to it. The Department applies this exception to all commissioned park
personnel.
III. DEFINITIONS
A.
CUSTODIAL PERSON
Employee is responsible for the storage and security of found property.
B.
STORAGE FACILITIES
Storage Room/Cabinet: A facility capable of being securely locked where found
property worth at least $50 may be stored.
Receiving Locker: A storage locker capable of being securely locked where found
property worth at least $50 may be temporarily stored prior to being placed into the Storage
Room/Cabinet.
Page 96 of 139
C.
LOST/FOUND PROPERTY REPORT
The form (6000-FM-SP0408) used to document the reporting of lost and found property.
D.
LOST/FOUND PROPERTY LOG
The form (6000-FM-SP0409) used to log Lost/Found Property Reports.
E.
LOST/FOUND PROPERTY RECORD LOG BOOK
A logbook used for maintaining the original copies of the Lost/Found Property Reports & Logs.
The logbook shall be a loose-leaf binder containing active records (property being stored) and
inactive records (property that has been disposed of).
F.
TAG
A label attached to found property containing the Report/Tag #.
IV. STANDARD OPERATING PROCEDURES
A.
GENERAL
All property found and/or reported lost shall be documented utilizing the Lost/Found Property
Report (Appendix A). The Lost/Found Property Log (Appendix B) shall be utilized as an
information access tool and for annual record keeping.
B.
PROPERTY FOUND BY A VISITOR
A visitor who notifies the park that he/she found property that appears to have been lost may
choose to either keep possession of it or leave it with the park. If the finder chooses to keep
possession of the property, the park will record the finder’s name, address, and phone number as
well as a description and estimated value of the property in the lost/found property report
(Appendix A). The finder will be informed that the true owner always has a right to claim the
property and that the park will contact the finder if the true owner claims the property.
A finder who wishes to leave found property with the park will be informed that he may check
back with the park office and may take possession of it if the true owner has not claimed it. The
finder will also be informed that property that has not been claimed by either the true owner or
the finder within 365 days of receipt will be disposed of.
C.
PROPERTY FOUND BY AN EMPLOYEE OTHER THAN COMMISSIONED PARK
PERSONNEL
An employee who finds lost property shall turn it in to the Custodial Person. If the true owner
has not claimed it within 365 days of receipt, the employee may claim it.
Employees who find lost property should be informed that the true owner always has a right to
claim the property.
D.
PROPERTY FOUND BY COMMISSIONED PARK PERSONNEL
Commissioned park personnel shall turn in property they find to the Custodial Person.
E.
ENTRY & STORAGE
Property worth less than $50: Items worth less than $50 may be received and tagged and may be
stored in an unsecured facility as deemed appropriate by the park manager.
Page 97 of 139
Property worth at least $50: Items estimated to be worth at least the Custodial Person shall
receive $50. When a Custodial Person is not available, found property will be tagged and logged
into the lost/found property report and secured in a Receiving Locker. Only the Custodial Person
shall have a key to the Receiving Locker and Storage Facility. This property may be stored
jointly in an evidence storage area.
V.
FINAL DISPOSITION
A.
CLAIMED PROPERTY
Claimants who appear at the park will be required by the Custodial Person to sign the original
Lost/Found Property Report when property is released to them.
In some cases, an owner may request return of property via mail. This may be done via certified
mail, return receipt, signed for by the owner. The signed receipt should be attached to the
original Lost/Found Property Report, along with a notation in the comment section, e.g.:
“Claimant/owner was unable to appear at the park and requested delivery via mail.”
Prior to authorizing the return of a firearm to the owner, the Custodial Person shall do a Criminal
History Record check to determine that the owner may legally own or possess the firearm.
B.
UNCLAIMED PROPERTY
Property custodians may dispose of property that has not been claimed by either the owner or the
finder within 365 days of receipt. Property shall be disposed of as deemed appropriate by the
Park Manager. For example, it may be donated to charity, used by the park, or thrown away.
C.
HEALTH/SAFETY HAZARDS
Receipt of property that could pose a health or safety hazard should be immediately reported to
the Park Manager or designee.
Page 98 of 139
APPENDIX I :
RESERVEPA BUSINESS RULES FOR INNS
APPENDIX I
RESERVEPA
BUSINESS RULES
FOR INNS
Page 99 of 139
APPENDIX I
Business Rule
Category
RESERVEPA BUSINESS RULES FOR INNS
Inns
Single room reserved up to 14/21 consecutive nights depending on season.
Summer Season: 1 room reserved for 14 consecutive nights
Non-Summer Season: 21 consecutive nights
Minimums: 2-nights during the summer season and other designated special
event time periods.
Maximum:
9 Summer season: 14 consecutive nights (2nd Friday in June through the
Length of Stay
Thursday before the 3rd Friday in August.)
9 Non-summer season: 21 consecutive night’s maximum reservation
period.
NOTE: 2-night minimum not required for walk in registrations
Call center: credit card, personal check, money order, and gift card
Internet: credit card and gift card only
Due on reservation: Full payment
Method of
Window: <15 days prior to arrival require credit card and/or gift card for
Payment
reservations made via the public site or call center.
Banking: Vendor deposits all money into State account. Park Collected Cash
and Check deposited by park in local bank and then transmitted.
Single Room – 1 bed
Double Room – 2 beds
Basic Suite – 1 bedroom, and a pull-out
Room Types
Small Suite – 1 bedroom, a pull-out, and a kitchenette
Large Suite – 2 bedrooms, a pull-out, and a kitchenette
Discounts will be established based on the sales channel along with a
combination of percentage off rack rate and flat rate discount. Contractor to have
additional discounts to offer to customer to increase over night occupancy.
Discounts that will be available across all sales channels include the following:
Discounts
•
AAA
•
Governmental
•
Corporate
•
AARP
Maximum = 24 month prior to day of arrival at the call center, internet, and field
sites.
Reservation/
Minimum = 2-days in advance of arrival date via the call center and internet.
Change Window Cutoff is 12:00 midnight.
Internet opens with call center; 24x7 thereafter follows the above standards.
Cancellation/Notification: $10.00 cancellation fee if cancelled >7 days prior to
arrival. If <7days, customer is charged one night’s fee or $75.00, whichever is
lesser. Call Center and web cancellation permitted to day prior to arrival, from
day of arrival cancellation must be done by the field.
Fee Policies
Change request: $10.00 fee assessed for change in dates, sites, parks, or
shortening stay requested at the call center. There will be no fee for adding days
(Change refers
to existing reservation. No fees charged for changes requested by DCNR.
to Call Center
Central call center cannot cancel reservations on day of arrival and thereafter.
and Transfer
Internet cancellations are not permitted on day of arrival and thereafter
refers to Field)
Transfers: DCNR is permitted to change anytime after a reservation is made.
A $10.00 fee assessed by the park for changing the arrival date by more than
one day at the same park or transferring the reservation to another park. No fee
for all other changes.
Reservation
Definition
Page 100 of 139
Reservations
per transaction
Reservation
Season
Walk-in
Rentals
Check-in /out
Times
Taxes
Transaction
Fees
Unlimited reservations allowed per request (call center/public site/park) provided
the contact has all required information for each room. Group reservations are
not permitted through the call center and web. Groups wishing to reserve must
contact the inn.
Summer Season: 2nd Friday in June through the Thursday before the 3rd Friday
in August.
Other Peak Season: Penn State special events, holiday weekends, and
designated special events.
Off season: all other periods
Entered into system at property level on 1st come 1st served. No minimums apply
to first come first serve.
Check-in: 3:00 PM
Check-out: 11:00 AM
In addition to the 6% lodging tax there maybe county and local taxes that need to
be collected for each inn. These will vary between inns due to the locations
being in different counties and townships.
Each reservation/site incurs transaction fee. No Transaction Fee/Reservation
Fee for extensions. A Change Fee is incurred when change is requested by the
customer and is not the fault of InfoSpherix or DCNR or the contractor or when
done at the park by modifying the date by more than one day.
Page 101 of 139
APPENDIX J :
ROOM INSPECTION CHECKLIST
APPENDIX J
ROOM
INSPECTION
CHECKLIST
Page 102 of 139
APPENDIX J
ROOM INSPECTION CHECKLIST
Room# _________
Date: _______________
Vacuum
 Whole Room
 Under Bed / Furniture
Lights (burned out / switched / dust)
 Vanity / Sink (60w)
 Bathroom (60w)
 Desk Lamp (3-way / on high)
 Floor Lamp (3-way / on high)
 Bedside (60w)
Doorway / Sink / Counter
 Closet / Hangers (personal)
 Rules / EOE Form
 “Do Not Disturb” Sign
 Coffee Pot
 Coffee (reg / decaf)
 Creamer / Sugar / Stir
 Coffee / Drinking Cups (4/4)
 Soap/Sham/Conditioner/Lotio (2/2/2/2)
 Ice Bucket / Bag
 Towels / Wash Cloths (4/4)
 Sink / Counter Top
 Wall /Mirror(paint/scuffs/finger prints)
Bathroom
 Toilet / Seat (flush / loose)
 Towels / Bath Mat / (4/1)
 Floor (wax)
 Shower Curtain (Mold / Soap Stains)
 Bath Tub (fixtures / Soap Scum)
 Toilet Paper (2 / Folded)
 Caulking / Tiles (Mold / Loose)
Decks
 Straighten Furniture
 Check for Trash / Cig. Butts)
 Sweep off mud / grass
Checked By: _____________
Desk / Dresser / TV Area
 Information Book (clean w/ all info.)
 Lamp Shades / Bulbs (dust)
 No Smoking Tent Cards
 Pictures / Mirror (tops)
 TV / Clock (dust / set time / volume)
 Tissue Paper
 Dresser Drawers (empty / clean)
 Table (clean / dust / loose legs)
 Chairs (dust along ledges)
Refrigerator
 Temperature (set to Medium)
 Empty
 Clean / Disinfect (inside / out)
Microwave
 Remove glass turntable (clean)
 Clean / Disinfect (inside / out)
Window / Sleeping Area
 Windows (dust / mold / insects)
 Curtains (dust / spider webs)
 Chairs (dust along ledges)
 Heater (vacuum / clean filters)
 Pillows (torn / old)
 Head Boards (loose / dust)
 Bedspreads (stains / burns)
 Bed Frame (bent / alignment)
 Luggage Rack (clean /working order)
Telephone Area
 Phone / Cable / Restaurant card
 Phone (clean / disinfect handset)
 Night Stand (clean / dust behind)
 Drawers (papers / pen)
 TV Remote (clean / disinfect)
The above list should be a guideline for everyday cleaning and room inspections.
Page 103 of 139
APPENDIX K:
AREA OF RESPONSIBILITY
APPENDIX K
AREA OF
RESPONSIBILITY
Page 104 of 139
APPENDIX L:
STATE PARK PET POLICY
APPENDIX L
STATE PARK
PET POLICY
Page 106 of 139
APPENDIX L, STATE PARKS PET POLICY
December 8, 2006
BUREAU MANAGEMENT DIRECTIVE
BULLETIN #PF-P-OM-15-10
SUPERSEDES MARCH 20, 1998 REVISION
PETS AND SERVICE ANIMALS IN STATE PARKS
ALL SUPERVISORS AND STAFF OFFICERS
The purposes of § 11.212 (pets) of State Parks regulations are to provide a safe, sanitary, quiet,
and relaxing environment for state park visitors and to enable persons with disabilities to have a
full opportunity to use the parks. Under § 11.212, pets are not permitted in swimming areas,
buildings, or overnight areas unless the overnight area is designated for pets. However, service
animals are permitted in these areas when accompanying persons with disabilities. In addition,
service animals in training are permitted for training purposes only. Section G discusses service
animals and service animals in training.
A.
Pets in designated campgrounds
Pets are allowed in designated campsites in a number of state park campgrounds.
Section 11.212 of State Parks regulations,
http://www.pacode.com/secure/data/017/chapter11/s11.212.html, as well as the pet
camping rules on the DCNR State Parks web site,
http://www.dcnr.state.pa.us/stateparks/recreation/pets.aspx, apply in these campsites.
B.
Overnight areas where pets are not permitted
1. State parks with overnight areas must post a list of local kennels in their
offices/contact stations.
2. State parks with overnight areas must post “no pets” signs conspicuously in and near
their offices/contact stations.
3. Persons applying for a permit to use an overnight facility will be asked if they have a
pet. If yes, do not issue the permit. Instead, direct them to a kennel or overnight
facility that permits pets.
4. A camper, cabin occupant, etc. observed with a pet in an overnight area will be asked
to come into compliance by vacating the site or removing the pet as soon as
practicable. If it is late at night, the camper could be permitted to remain until
morning unless circumstances dictate otherwise.
Page 107 of 139
5. Refunds will not be given to persons evicted from overnight areas because of a
violation of the “no pets” regulation.
6. A visitor in an overnight area observed with a pet will be informed of the “no pets”
regulation and asked to remove the pet immediately.
7. Park managers can accommodate for one night a local request for camping with a pet
at their discretion if they deem it appropriate and if the accommodation will not be
disruptive to the current campground conditions.
C.
Swimming areas and buildings
1. Swimming areas and buildings must be conspicuously posted with “no pets” signs.
2. A visitor observed with a pet in a swimming area or building will be informed of the
“no pets” regulation and asked to remove the pet immediately.
D.
Enforcement in “no pet” areas
1. Any employee who observes a violation of the “no pets” regulation should inform the
owner/keeper/handler of the regulation and request compliance.
2. A park officer should direct a visitor to remove the pet from the area.
3. A park officer should issue/file a citation to a visitor who refuses to remove the pet
and may order the visitor to leave the park.
E.
Enforcement in areas where pets are allowed
1. If a park officer observes a violation of § 11.212 (a), for example if a pet is unleashed,
unattended, or causing a disturbance, the officer should inform the
owner/keeper/handler of the regulation and request compliance. Pets locked in cars
are considered unattended only when the health or safety of state park visitors or the
pet is in jeopardy.
2. A park officer should issue/file a citation to a visitor who refuses to comply with §
11.212 (a) and may order the visitor to leave the park.
F.
Dog training
Visitors desiring to exercise their pet off-leash may, at the discretion of the park
manager, be directed to an appropriate area in a designated hunting area. This activity
may be permitted only during the period from the day after Labor Day through March 31.
G.
Service animals
Page 108 of 139
Under § 11.212, service animals are permitted in all overnight areas, swimming areas,
and buildings. In addition, service animals in training are permitted in all areas where
service animals are permitted.
Definition of service animal: A service animal is a guide dog, signal dog, or other animal
trained to assist, and is accompanying, a person with a disability. Service animals provide
services such as:
• Guiding a person who has a severe visual impairment or is blind (e.g., guide dog).
• Alerting a person who has a significant hearing loss or is deaf when a sound occurs (e.g.,
signal dog).
• Carrying, picking up, and fetching objects; opening doors; ringing doorbells; activating
elevator buttons; steadying a person while walking; pulling a wheelchair; helping a
person up after a fall.
• Assisting a person with a seizure disorder. The animal may predict a seizure and warn
the person, or it may go for help or stand guard over the person during a seizure. These
animals are sometimes referred to as seizure response animals.
• Assisting a person with autism. The animal alerts the person to distracting repetitive
movements common among those with autism, allowing the person to stop the
movement. A person with autism may have problems with sensory input and need the
same visual and auditory support services from an animal that a person who is deaf or
blind might need. These animals are sometimes referred to as sensory signal (Ssig)
animals.
There is no official licensing or certification of service animals in Pennsylvania and no required
marking or documentation evidencing that an animal is a service animal. In addition, persons
with disabilities are not required by state or federal anti-discrimination laws to the produce any
specific type of official proof that an animal is a service animal. Therefore, the absence of
“proof”, such as special collars, harnesses, tattoos, licenses, certifications, or identification
papers, that an animal is a service animal cannot support a decision by a park to deny service
animal status.
The following are not considered to be service animals and are therefore subject to the
restrictions applicable to pets in state parks:
• An emotional support animal, also known as a companion animal or comfort animal.
This animal is used for its calming influence. It can help to instill in a person a feeling of
stability and security and other emotional benefits.
• A therapy animal. This is an animal that has reliable, predictable behavior and a good
temperament and disposition that is selected, as a therapy tool, to visit the elderly or
people with disabilities, often in institutionalized settings.
Inquiries that may be made of visitors with service animal: If a visitor wishes to bring an
animal to an area where pets are not permitted under § 11.212 (b) (swimming area), (c)
(building), or (d) (overnight area that is not designated for pets) and states that the animal is a
service animal, there is usually no need for any further inquiry. However, if the visitor’s
disability or need for a service animal is not apparent, the visitor may be asked if the animal is
needed because of a disability. The visitor may further be asked what tasks or functions the
Page 109 of 139
animal performs that the visitor cannot otherwise perform. The visitor should not be asked about
the nature of the disability. In addition, the visitor should not be asked for proof that the animal
is a service animal. However, if the visitor offers documentation or some other form of evidence
that an animal is a service animal, this evidence may be received and considered.
Some cases may warrant exceptions to the above guidelines (see below, under “Questions”).
Service animals in training: A handler of a service animal in training is permitted to bring the
animal to a non-pet area but only for the specific purpose of training. Training normally consists
of exposing the animal to a specific type of environment. It does not include other purposes of
visiting a park such as recreation. A prolonged visit to a park (such as a full day or more) is
generally not necessary to accomplish training. However, as a practical matter, it may be
difficult to separate the training purpose of a visit from a recreational purpose. For example, a
weekend of camping accompanied by a service animal in training is probably a much longer
period of time than is needed to accomplish the intended training. However, the park manager
has the discretion to determine on a case-by-case basis the length of a stay that will be permitted.
As with service animals, there is no required marking or documentation in Pennsylvania
evidencing that an animal is a service animal in training and no requirement in the law that
persons with disabilities produce a specific type of proof of this status. Therefore, the handler
should not be asked for proof that the animal is a service animal in training. However, in some
cases, there may be exceptions to this rule (see below, under “Questions”). The handler of the
animal may be asked to describe the intended training.
Reservation system: If a person using the reservation system indicates a need for a service
animal or intent (by a trainer) to bring a service animal in training to a non-pet overnight area,
the call center will mark the person’s online profile accordingly and notify the park.
Questions about service animals and service animals in training: There will be cases where
there is reason to question a visitor’s claim that he has a disability for which he needs a service
animal and/or that his animal is in fact a service animal or that he is training an animal to be a
service animal. In these cases it may be appropriate to require proof of disability or of an
animal’s credentials as a service animal or status as a service animal in training. However,
before requesting this proof, the park manager should consult the regional manager, Park
Operations and Maintenance Division, and Office of Chief Counsel.
Applicability of § 11.212 (a) (pets): All requirements in § 11.212 (a) apply to service animals
and service animals in training.
John W. Norbeck
Director
Bureau of State Parks
Department of Conservation and Natural Resources
Page 110 of 139
APPENDIX M:
FURNITURE PLAN
APPENDIX M
FURNITURE
PLAN
Page 111 of 139
2/FFE2.2
1/FFE2.2
MARK
FURNITURE SCHEDULE
DESCRIPTION
QUANTITY
B-1
BS-1
D-1
D-2
L-1
L-2
N-1
S-1
S-2
S-3
S-4
S-5
S-6
T-1
T-2
T-3
T-4
T-5
T-6
MISSION BED
BOOKSHELF
MISSION DRESSER
MISSION TABLE DESK
TABLE LAMP
FLOOR LAMP
MISSION NIGHTSTAND
MISSION SOFA
CLASSIC MISSION LOUNGE CHAIR
MISSION SIDE CHAIR
SLEEPER SOFA
MISSION BAR STOOL
EXTERIOR CHAIR
MISSION DINING TABLE
SMALL MISSION DINING TABLE
SQUARE MISSION COFFEE TABLE
MISSION END TABLE
ACTIVITY TABLE
EXTERIOR TABLE
22
1
24
11
48
14
36
4
23
81
6
8
52
11
6
3
8
1
24
VESTIBULE
101
KITCHEN
104
TRASH
ROOM
114
ADMIN
105
S-2
TYP
S-1
TYP
S-3
TYP
T-1
TYP
T-3
TYP
MULTIPURPOSE
ROOM
103
HOUSEKEEPING
113
ADMIN
STORAGE
107
FRONT
DESK
106
ELEVATOR
LOBBY
102
STORAGE
108
S-2
TYP
MENS
109
ELEC.
ROOM
115
STAIR-1
112
WOMENS
110
CORRIDOR
111
D-2
(E-BIRD)
S-3
1
LOWER LEVEL FURNITURE PLAN A
BEDROOM
124 C
2/FFE2.2
1/FFE2.2
FFE2.1 1/8" = 1'-0"
B
L-2
TYP
T-2
TYP
BEDROOM
116 B
C
N-1 TYP
B-1
TYP
BEDROOM
122 C
S-3
TYP
D-1
TYP
SUITE
116
D-2
TYP
D-1
TYP
D-1
TYP
S-4
TYP
S-5
TYP
BEDROOM
116 C
BATHROOM
120 A
CORRIDOR
125
CORRIDOR
128
BS-1
T-5
G
BEDROOM
119 B
SUITE
119
ISSUED FOR CONSTRUCTION
NO.
DATE
REVISION
PROJECT COORDINATOR
APPROVED
DIRECTOR - BUREAU OF FACILITY DESIGN AND CONSTRUCTION
T-4
S-2
BEDROOM
123 B
SUITE
121
BEDROOM
121 B
SUITE
123
COMMONWEALTH OF PENNSYLVANIA
DEPARTMENT OF CONSERVATION AND NATURAL RESOURCES
OFFICE OF PARKS AND FORESTRY
PROJECT NO: FDC-133-4494
APPLICABLE CONTRACT NO'S.
GENERAL: FDC-133-4494.1
PLUMBING:
HVAC:
ELECTRICAL:
ROADWAY:
THE INN AT BALD EAGLE STATE PARK
HOWARD AND LIBERTY TOWNSHIP,
CENTRE COUNTY, PENNSYLVANIA
2
APPR.
CHIEF - DIVISION OF DESIGN
S-1
LOUNGE-1
126
S-1 S-3
SUITE
117
09/03/08
BATHROOM
121 A
T-4
BEDROOM
117 B
0
LOUNGE-2
129
BATHROOM
123 A
F
REVISED
SUBMITTED
BATHROOM
122 A
D
D.1
BATHROOM
119 A
02/03/09
APPROVED
VENDING/
RECYCLING
127
E
REVISED
PROJECT DESIGNER
SINGLE
118
BATHROOM
118 A
KITCHEN
124 D
STAIR-2
130
INN-KEEPER
SUITE
124
03/05/09
SUITE
122
BEDROOM
122 B
SINGLE
120
BATHROOM
116 A
BATHROOM
117 A
WALK-IN
CLOSET
BEDROOM
124 B
S-6
TYP
T-6
TYP
T-4
TYP
L-1
TYP
WALK-IN
CLOSET
1600 Walnut Street, 2nd Floor
Philadelphia, Pennsylvania 19103
215 985 4410 fax 985 4430
[email protected]
LOWER LEVEL FURNITURE PLAN (FOR
REF. ONLY)
LOWER LEVEL FURNITURE PLAN B
FFE2.1 1/8" = 1'-0"
DRAWN BY:
CHECKED BY:
SS
MMM
DATE:
SCALE:
09/03/08
AS NOTED
DRAWING NO.:
FFE2.1
2/FFE2.3
1/FFE2.3
HOUSEKEEPING
213
LIBRARY
208
ELEC.
ROOM
215
T-1
STAIR-1
212
S-2
S-3
STORAGE
ROOM
211
NOTE:
REF TO FFE2.1 FOR FIXTURE SCHEDULE
1
UPPER LEVEL FURNITURE PLAN A
FFE2.2 1/8" = 1'-0"
2/FFE2.3
1/FFE2.3
1600 Walnut Street, 2nd Floor
Philadelphia, Pennsylvania 19103
215 985 4410 fax 985 4430
[email protected]
S-6
TYP
T-6
TYP
S-2
TYP
L-2
TYP
02/03/09
L-1
TYP
S-3
TYP
B
D-1
TYP
C
UNFINISHED
ATTIC
B-1
TYP
SINGLE
220
UNFINISHED
ATTIC
BATHROOM
216A
DOUBLE
216
D
D.1
N-1
TYP
BATHROOM
222A
BATHROOM
220A
L-1
TYP
BATHROOM
218A
SINGLE
218
VENDING/
RECYCLING
227
F
G
UNFINISHED
ATTIC
DOUBLE
217
UNFINISHED
ATTIC
REVISION
STAIR-2
230
PROJECT COORDINATOR
PROJECT DESIGNER
APPROVED
CHIEF - DIVISION OF DESIGN
APPROVED
DIRECTOR - BUREAU OF FACILITY DESIGN AND CONSTRUCTION
T-3
UNFINISHED
ATTIC
SINGLE
221
COMMONWEALTH OF PENNSYLVANIA
DEPARTMENT OF CONSERVATION AND NATURAL RESOURCES
OFFICE OF PARKS AND FORESTRY
DOUBLE
223
PROJECT NO: FDC-133-4494
APPLICABLE CONTRACT NO'S.
GENERAL: FDC-133-4494.1
PLUMBING:
HVAC:
ELECTRICAL:
ROADWAY:
THE INN AT BALD EAGLE STATE PARK
HOWARD AND LIBERTY TOWNSHIP,
CENTRE COUNTY, PENNSYLVANIA
2
APPR.
BATHROOM
221A
UNFINISHED
ATTIC
SINGLE
219
DATE
BATHROOM
223A
E
BATHROOM
219A
NO.
CORRIDOR
228
S-2
BATHROOM
217A
ISSUED FOR CONSTRUCTION
LOUNGE
UPPER
229
LOUNGE
UPPER
226
CORRIDOR
225
09/03/08
UTILITY
ROOM
230
UNFINISHED
ATTIC
DOUBLE
222
0
SUBMITTED
UNFINISHED
ATTIC
D-2
TYP
ISSUED FOR REVISIONS
UPPER LEVEL FURNITURE PLAN (FOR
REF. ONLY)
UPPER LEVEL FURNITURE PLAN B
FFE2.2 1/8" = 1'-0"
DRAWN BY:
CHECKED BY:
SS
MMM
DATE:
SCALE:
09/03/08
AS NOTED
DRAWING NO.:
FFE2.2
9.8
10
3' - 6"
4' - 0"
4' - 6"
9"
MIN
3' - 0"
11
GWB TYP
WOMENS
110
8
4
4
6
2' - 0"
109
2
110
5' - 0"
GFI
ELECTRIC
HAND DRYER
SOAP
DISPENSER
BABY
CHANGING
STATION
WASTE
RECEPTACLE
Sim5
5
6' - 7"
A4.0
24W X 42"H
MIRROR
5'-4" TYP
A4.0
2
2
CT WAINSCOT
TYP
GRAB BARS
7' - 11 3/8"
6
3Sim
Sim
3
Sim
MENS
109
A4.0
1' - 6"
1/4" = 1'-0"
D.1
2
GRAB BAR,
SIZE AS NOTED
TYPICAL MOUNTING LOCATIONS
9
E
SHOWER
SOAP DISP
2' - 10" (TYP)
A4.0
TOWEL HOLDER
3" TO 6"
2' - 9" TO
1' - 0"
1' - 0" MIN
3' - 6"
TOWEL BAR
2' - 0"
MAX
7" TO 9"
1
1' - 0" MIN
MIN
3' - 0"
MIN
1' - 7"
4'-0" MAX
3'-2" TO 4'-0"
3'-2" TO 4'-0"
3' - 4" MAX
2' - 9"
2' - 10"
2' - 10"
3' - 5 1/2"
6"
3' - 4"
CL
4" MAX
WASTE RECEPTACLE
1' - 6"
2' - 0"
TOILET TISSUE
DISPENSER
1' - 9" MIN
MIRROR
SIZE AS NOTED
1' - 5" TO
BABY CHANGING
STATION
2' - 9" TO
3' - 0"
DRINKING
FOUNTAIN
ELECTRIC HAND
DRYER
3' - 4"
SOAP DISPENSER
WALL MOUNTED
6' - 7"
3
ENLARGED PUBLIC TOILETS
4
5
109 110
6
PUBLIC TOILET 109 (110 SIM)
1/4" = 1'-0"
A4.0
NOTE:
1/4" = 1'-0"
ALL WORK ON THIS DRAWING BY THE .1 CONTRACT
UNLESS NOTED OTHERWISE
*SALAMANDER
(ABOVE RANGE)
1600 Walnut Street, 2nd Floor
Philadelphia, Pennsylvania 19103
215 985 4410 fax 985 4430
[email protected]
*STAINLESS STEEL FOOD
PREP TABLE W/ STORAGE AREA FOR
THREE (3) MOBILE SERVICE CART
UNDER
2
*COMMERCIAL 6 BURNER ELEC RANGE
W/ CONVECTION OVEN
3
4
5
*TOASTER (2)
*COFFEE MAKER (2)
*PROOFING CABINET
104E
*MICROWAVE
B
EXHAUST HOOD
BY .2 CONTRACT
1
09/26/08
ADDENDUM #1
0
09/03/08
ISSUED FOR CONSTRUCTION
NO.
DATE
REVISION
APPR.
SUBMITTED
KITCHEN
104
FD BELOW
11
102B
9
PROJECT COORDINATOR
PROJECT DESIGNER
APPROVED
CHIEF - DIVISION OF DESIGN
10
1' - 0"
*COMMERCIAL REACH-IN
RERFRIG
A4.0
8' - 11 1/4"
FD BELOW
8
1' - 4"
APPROVED
104
C
DIRECTOR - BUREAU OF FACILITY DESIGN AND CONSTRUCTION
4' - 9"
HAND WASH SINK
BY .3 CONTRACT
1
*COMMERCIAL REACH-IN
FREEZER
COMMERCIAL GREASE TRAP
BY .3 CONTRACT
COMMERCIAL THREE-BAY SINK
BY .3 CONTRACT
*COMMERCIAL ICE MAKER
*COMMERCIAL UNDERCOUNTER
DISHWASHER
7
A4.0
ENLARGE COMMERCIAL KITCHEN PLAN
( * ) NOTE: ALL COMMERCIAL KITCHEN EQUIPMENT BY OTHERS UNO. ROUGH INS BY .2 .3 & .4 CONTRACTS
COMMONWEALTH OF PENNSYLVANIA
DEPARTMENT OF CONSERVATION AND NATURAL RESOURCES
OFFICE OF PARKS AND FORESTRY
1/4" = 1'-0"
EXHAUST HOOD
BY .2 CONTRACT
3' - 0"
4' - 0"
SSTL SHELF
SSTL WC
SSTL WC
3' - 0"
HAND WASH SINK
3"
3' - 0"
3"
3' - 0"
2' - 2 3/4"
3' - 0"
3' - 0"
1
GWB TYP
104E
QT BASE TYP
COMMERCIAL KITCHEN 104
A4.0
1/4" = 1'-0"
6' - 0"
7' - 0"
SSTL PREP TABLE
SSTL OPEN BC
9
( * ) NOTE: ALL COMMERCIAL KITCHEN EQUIPMENT BY OTHERS UNO. ROUGH INS BY .2 .3 & .4 CONTRACTS
102B
APPLICABLE CONTRACT NO'S.
GENERAL: FDC-133-4494.1
PLUMBING:
HVAC:
ELECTRICAL: FDC-133-4494.4
FDC-133-4494.2
FDC-133-4494.3
ROADWAY:
THE INN AT BALD EAGLE STATE PARK
HOWARD AND LIBERTY TOWNSHIP,
CENTRE COUNTY, PENNSYLVANIA
2' - 10"
4' - 6"
2' - 11 1/2"
8
PROJECT NO: FDC-133-4494
*COMMERCIAL
REACH-IN FREEZER
ALIGN
4' - 0"
10
COMMERCIAL GREASE TRAP
BY .3 CONTRACT
*COMMERCIAL THREE-BAY SINK
6' - 0"
SSTL OPEN BC
104
11
ENLARGED PLANS AND ELEVATIONS
*COMMERCIAL UNDERCOUNTER DISHWASHER
DRAWN BY:
CHECKED BY:
SS
MMM
DATE:
SCALE:
09/03/08
AS NOTED
DRAWING NO.:
A4.0
APPENDIX N:
ENVIRONMENTAL INTERPRETIVE PLAN
APPENDIX N
ENVIRONMENTAL
INTERPRETIVE
PLAN
Page 116 of 139
APPENDIX N, ENVIRONMENTAL INTERPRETIVE
D R A F T
Bald Eagle State Park Birding Interpretive Plan
October 2007
Pennsylvania Department of Conservation and Natural Resources
Page 117 of 139
Contributors
Sarah Hopkins
Spring Reilly
John Ferrara
Ted Lee Eubanks
Dave Gelnett
Matt Azeles
Andy St. John
Eric Rensel
Doug Gross
Rick Wiltraut
Amy Hill
Page 118 of 139
Table of Contents
Site Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
Purpose and Goals . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
Central Theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
Subthemes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
Current Interpretation . . . . . . . . . . . . . . . . . . . . . . . . .
8
Issues, Challenges and Opportunities . . . . . . . . . . . . . .
13
Market Segments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
Evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
Phasing Recommendations and Cost Estimates . . . . . . .
22
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .
23
Page 119 of 139
Site Overview
DCNR Mission,
and Vision
Goals
Mission
We conserve and sustain
Pennsylvania’s
natural
resources for present and
future generations’ use and
enjoyment.
Goals
•
•
•
•
Improve stewardship and
management of state
parks and forests
Promote statewide land
conservation
Build and maintain
sustainable and attractive
communities
Create outdoor connections
for citizens and visitors
Vision
As Pennsylvania’s leader
and chief advocate for
conservation and outdoor
recreation, we will inspire
citizens to value their
natural resources, engage
in conservation practices
DCNR Key Messages
•
•
•
•
Natural resources are
critical to our health,
economy and quality of
life.
Everyone uses and has the
opportunity to enjoy
Pennsylvania’s vast natural
resources.
DCNR leads everyday
efforts to conserve
Pennsylvania’s natural
resources and connect
people to the outdoors.
The future of
Pennsylvania’s natural
resources depends on you.
Bureau of State Parks
Bald Eagle State Park lies in the broad Bald Eagle
Valley of northcentral Pennsylvania at the southern
border of the Pennsylvania Wilds. Two geologic
provinces create Bald Eagle's scenic beauty. The
Allegheny Plateau to the north and west holds
smooth, undulating uplands. The Ridge and Valley
Province to the south and east contains numerous
long, narrow mountain ridges separated by valleys.
The park falls on the southern border of the
Pennsylvania Wilds region. The magnificent Bald
Eagle Mountain combined with the beautiful, large
lake produces a strikingly scenic area.
The 5,900-acre park is a mixture of woodlands, grasslands in various
stages of succession and open fields. For this reason, the park attracts a
large variety of wildlife, particularly birds. A 100-foot high and 1.3-milelong dam forms Foster Joseph Sayers Reservoir, a 1,730-acre flood
control lake managed by the U.S. Army Corps of Engineers (USACE).
Completed in 1969, the reservoir is named in honor of Foster Joseph
Sayers, a Private 1st Class in World War II.
The lake is the park’s focal point and extends nearly eight miles upstream
with 23 miles of shoreline. Lake levels vary throughout the year, with a
five-foot lake draw down beginning in November to an additional 15-foot
draw down between mid-February and early March. Depending on
weather conditions, the reservoir usually reaches the summer recreational
pool by mid-May. The large lake, miles of shoreline and various wetland
areas greatly enhance birding opportunities.
Recreational activities at Bald Eagle include:
ƒ
water – unlimited horsepower boating, marina with 369 dock slips,
six boat launches, summer boat concession, sand swimming beach,
warm water fishing
ƒ
camping|modern (flush toilets and showers) – 97 campsites, two
yurts, three camping cottages
ƒ
camping|primitive (rustic restrooms, cold water only) – 35 walk-in
sites and 35 pull-in sites
ƒ
picnicking – four picnic areas with eight pavilions total
ƒ
hunting – 4,900 acres open for hunting and trapping (including
deer, turkey, woodcock, grouse, rabbits)
Bald Eagle State Park lies within the 22,000-acre Important Bird Area
(IBA) #32 - http://pa.audubon.org/iba/. An IBA is part of a global
network of places recognized for their outstanding value to bird
conservation, a program established to help reverse declining trends in
bird populations due to habitat loss and fragmentation. The park is also a
stop on the Susquehanna River Birding and Wildlife Trail http://web1.audubon.org/trailMaps/ - which includes over 200 locations in
39 counties in the Susquehanna River watershed.
Viewing and photographing birds is one of DCNR’s
key recreational activities in the Pennsylvania Wilds.
Within Pennsylvania and the adjacent five states,
page 120
PA Wilds
Goals
Interpretive
• To promote high-quality,
low-volume, low-impact use
of the PA Wilds
• Encourage sustainable use of
PA Wilds resources by
promoting stewardship
practices
• To foster the awareness of
sustainable land use through
best management practices
• Support partnerships within
PA Wilds communities
• Provide leadership and
identify ways that
interpretation can add value
to community projects within
the PA Wilds
• Serve as a model for
interpretive projects within
the PA Wilds
• To develop a connection to
and value of the resources in
the PA Wilds to inspire an
emotional commitment to
conservation
• To provide orientation and
interpretation of the unique
historical, cultural and
natural resources in the PA
Wilds
• To help visitors understand
and support the role of DCNR
as a steward of the resources
of the PA Wilds
• Enhance the visitor’s experience
through professional interpretive
services and quality facilities in the
PA Wilds thus presenting a positive
image of DCNR
birding grew by 27 percent from 1995-2004. The
activity currently has 14.9 million participants in the
six-state region, with a predicted 19 million by 2015.
Because of the excellent birding opportunities and
the proximity to major transportation routes, Bald
Eagle State Park was chosen as the first ‘model’ site
to be developed for birding in the PA Wilds. Bald
Eagle is an entry point for many visitors to the Wilds
and will serve as an excellent gateway to introduce
visitors to birding and to birding opportunities.
Birders at Bald Eagle search for birds by car, hiking,
canoeing and kayaking.
Birding hotspots within the park
Lake (beach area, Hunters Run Cove, Upper and Lower Greens Run) –
sea birds, shorebirds blown in during large storms, shorebird migrants in
fall
Skyline Drive picnic area (woodland) – spring migrant and breeding
warblers such as Canada warbler, Tennessee warbler, prairie warbler,
ovenbird, scarlet tanager, eastern towhee, indigo bunting, eastern
bluebird, wood thrush, red-eyed vireo, yellow-rumped and chestnut-sided
warblers.
Frog Pond (wetland) – migrating warblers and sparrows in spring and
fall; breeding birds such as yellow warbler, common yellowthroat,
northern cardinal, ruby-throated hummingbird, gray catbird, Canada
goose, red-winged blackbird, cedar waxwing, yellow-breasted chat;
migrating waterfowl, wood duck, hooded merganser, ring-necked duck,
pied-billed grebe, sora; long-eared owls seen in adjacent pines in previous
years.
Bald Eagle Mountain ridgetop – great-horned and eastern screech
owls, heard calling in fall and spring.
Primitive campground (woodland) – black-capped chickadee, whitebreasted nuthatch, tufted titmouse, wood thrush, scarlet tanager, pileated
woodpecker, ruffed grouse and common raven.
Park office area and intersection of main park roads (early successional)
– woodcock and golden-winged warblers. Also possibly brown thrasher,
eastern towhee, yellow-breasted chat, blue-winged warbler, yellow
warbler, prairie warbler, field sparrow, gray catbird.
Bluebird trail – the park’s bluebird trail, in existence since 1983, has 60
boxes (20 used for breeding by bluebirds) that in 2006 fledged 93
bluebirds, 82 house wrens and 110 tree swallows. Seven volunteers
currently monitor the boxes.
Birds of interest to visitors
There are many birds at Bald Eagle that are regularly seen at the park,
but that visitors may not see readily at home. Additionally, several
species draw particular attention:
Bureau of State Parks
page 121
Shorebirds – Bonaparte gull, ring-billed gull, herring gull, killdeer,
greater yellowlegs, lesser yellowlegs, solitary sandpiper, spotted
sandpiper, semipalmated sandpiper, least sandpiper, pectoral sandpiper,
dunlin, Wilson's snipe, great blue heron, green heron, Caspian tern,
common tern, Forster's tern, black tern, sora, Virginia rail
Northern shrike – found at beach, Frog Pond, Letterman Campground
and gravel lot at the marina December-March.
Bald eagle – currently nesting at northeast end of lake by dam, nest
visible from Fisherman’s Access Area at Hunter Run Cove. Previous nest
(abandoned) at southwest end of lake, across from Greens Run
Recreation Area on state game lands and adjacent to the railroad track
(see map on p. 12). Eagles in the park in December, on nest in February,
young there through July
Woodcock – good singing areas at main road intersection southeast of
the park office, Marina, Letterman Campground, Upper and Lower Greens
Run
Bald Eagle State
Interpretive Goals
•
•
•
•
•
•
•
Park
To foster an awareness that
the conservation and
management of ecological
communities helps maintain
natural diversity that
enhances the quality of life.
To motivate the visitor to
explore Bald Eagle State
Park's natural and cultural
resources.
To inform the visitor of how
modern day recreational
activities have both positive
and negative impacts on the
park's natural resources.
To make the visitor aware of
the importance of water
resources to the Bald Eagle
Valley, both historically and
presently.
To communicate to the visitor
how natural communities are
influenced by water habitats.
To foster an understanding in
the park visitor that man and
wildlife coexist and that,
through proper management
practices, can benefit from
one another.
To allow the visitors to
understand the
interdependence and
interrelationships within the
natural communities of
farmed or non-farmed
environments.
Hawks – kestrels and red-tailed, sharp-shinned and Coopers hawks in
park during spring and summer; northern harriers, rough-legged hawks
and goshawks winter in park starting in November.
Purpose
Bald Eagle will serve as the gateway to birding in the PA Wilds.
Goals
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Objectives
Outputs (what we do)
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Bureau of State Parks
To motivate visitors to travel to additional birding sites in the PA
Wilds.
To increase awareness of the importance of the link between habitats
and bird species.
To motivate visitors to preserve habitat by understanding that bird
diversity is an indicator of good quality habitat.
To promote an understanding that habitat is always changing and that
we sometimes need to manage habitat to maintain diversity.
To encourage visitors to become actively involved in citizen science
programs.
Develop access area for observation of active bald eagle nest
Develop access and observation deck for beginning birders at Frog
Pond
Provide interpretive signage at multiple locations that alert visitors to
the kinds of birds they can see
Manage habitats for a variety of bird species
Refocus marketing and communication efforts to promote Bald Eagle
as a birding destination
Provide opportunities for novice to expert birders to participate in
birding at Bald Eagle State Park and in the PA Wilds
page 122
Outcomes (what visitor will do)
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Visitors to Bald Eagle will visit other birding sites in the PA Wilds.
Bald Eagle birding visitors will enter data into the eBird Trail Tracker
kiosk for birds seen at Bald Eagle.
Birding visitors will manage habitat at their own properties for birds
by planting native plants that are good for birds and removing
invasive species.
Birding visitors will become more actively engaged in citizen science
projects focused on birds, such as the Christmas bird count, Project
Feeder Watch or other similar programs.
Birding visitors will participate in and enter data for the Pennsylvania
Breeding Bird Atlas project.
Birding visitors will join local birding clubs.
Birding visitors will learn more about birds.
Birding visitors will pass on what they learn about birds to others and
bring others for return visits.
Birding visitors will become volunteers at Bald Eagle State Park.
Bald Eagle will become widely known as one of the top birding
destinations in Pennsylvania.
Overnight camping visitation will increase from surrounding states
(NY, OH, NJ, MD, WV).
Bird clubs will become an active partner with the park to promote
birding, provide volunteers and share information.
Impacts (how agency or resource will benefit)
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More habitat protection for birds.
Increased tourism in the PA Wilds and support for local economies.
Increased revenue for DCNR/State Parks through gift shop sales and
additional overnight use.
Increase in quantity and quality of bird inventory data for Bald Eagle
State Park.
Expanded and more firmly established volunteer base for the park.
Increased backyard wildlife habitat for birds in developed
communities.
Central Theme
what we want people to know
ntral theme of Bald Eagle State Park reflects management’s issues and
goals, the interests of the visitor, and the stories the resource itself has to
offer.
It is used to guide the development of all interpretation and
education efforts at the site and is the main idea that visitors could share
with others after a site visit.
The unique habitats within Bald Eagle State Park support natural diversity and
opportunities for environmental education and outdoor recreation.
Bureau of State Parks
page 123
Subthemes (birding)
Bald Eagle State Park’s geographic location and diversity of
habitats attract a large variety of birds.
The uplift caused by westerly winds over Bald Eagle Mountain provides a corridor for migrating birds.
Bald Eagle’s diversity of habitats includes all stages of succession, from
grassland, to shrub, to forest, meeting the needs of a wide variety of
birds.
Human alteration of the landscape at Bald Eagle has had a
tremendous impact on the bird habitats, both positive and
negative.
The lake created by the construction of a dam across Bald Eagle Creek
created habitat for many species of waterfowl not formerly found at Bald
Eagle State Park.
Many invasive terrestrial plant species growing at Bald Eagle were
originally introduced to benefit wildlife without thorough consideration of
their long-term and interconnected impacts.
The American bald eagle is an example of a Pennsylvania conservation
success story.
The diversity of habitats at Bald Eagle is the result of the interaction of
human activities and natural processes and will require human
intervention to be maintained.
Bald Eagle State Park is a gateway to birding in the PA Wilds.
Responsible use of the Wilds includes following Leave No Trace
principles.
Birding is an easy way to connect to the natural world and can be done
anywhere.
Because of the extensive variety of habitats, the Wilds offers a wide
range of birding opportunities, including the chance to see and hear
species not commonly found in other locations.
Birding in the Wilds offers opportunities for reflection and personal
renewal.
Current Interpretation
Programming
A wide range of birding interpretive and educational programs are
currently offered at Bald Eagle (see following program descriptions).
Bureau of State Parks
page 124
Birding Programs Currently Offered (2006)
Title of Program
Woodcock Festival
Woodcock Watch
Eagle Watch
Description
Family event with programs
focusing on invasive species,
bird
identification,
invasive
management equipment demo,
kids craft, woodcock natural
history, and final woodcock
watch.
Interpretive program discussing
woodcock habitat followed by a
walk to observe woodcock up
close
Interpretive program on eagles
and observation of eagles at or
around the nest
Interpretive program on eagles
- participants receive instruction
on
basic
kayaking/canoeing
followed by a paddle across the
Eagle Watch
by lake to view the eagles up close.
Kayak or Canoe
Talk at nest area.
PA
Songbird Course on songbirds/habitat for
Educator Course
non-formal and formal educators
Introduction
to
identifying
waterfowl - viewing from several
Waterfowl Watch
areas of the park for waterfowl
Interpretive program on owls of
PA followed by a walk in the
Owl Prowl
woods to call owls.
Owl
Pellet
Investigation
Participants dissect owl pellets
Participants learn basic birding
techniques and learn to identify
Beginner Bird Walk common birds
Bird Education for Educational programming on
School Groups and birds, migration, habitat, birds
Homeschool Groups of prey, eagles, owls, etc.
Bureau of State Parks
Length
(hours)
Time of year
3
early spring April
once/year
150
General Public
Partners
The Ruffed Grouse Society,
USFWS, State Parks, PSU
Recreation Class, SC Bird
Club,
Centre
County
Conservation
District,
Bureau
of
Forestry,
ClearWater Conservancy
1
early spring April
once/year
15-25
General Public
n/a
1
March - April
5 - 7x/year
25-100
General Public
n/a
1.5 -2.0
May - June
2-3x/year
15-25
General Public
Tussey Mountain Outfitters
summer
once every
other year
or as
needed
15-25
Local Educators
November/march twice a year
15-25
Local Birders
6
2
How often Attendance
Audience
PA Audubon Society, PA
Game Commission, PA Dept.
of Ed. IU#10
State College Bird Club
1
winter/summer
2-3x/year
15-25
General Public
n/a
0.75
winter/summer
2-3x/year
15-25
General Public
n/a
1
spring/summer
2-3x/year
15-25
General Public
n/a
3-4
fall/spring
10-15x/year
25-75
Local School
Students
n/a
page 125
Title of Program
Description
How
to
Attract Talk on using native plants and
Wildlife
to
Your how to attract wildlife with
Native Garden
native plants
Evening
Interpretive programming on
Amphitheater
birds, migration, habitat, birds
Interpretive Talks of prey, eagles, owls, etc.
Recycling
Birds
for
the Participants make bird feeders
out of recycled items
Interpretive
program
on
kayaks/canoes
- participants
receive instruction on basic
kayaking/canoeing followed by a
paddle down Bald Eagle Creek
Bald Eagle Creek into the park - birding is the
Float Trips
emphasis.
Talk
on
invasive
species
management and park habitat
restoration project followed by
Invasives/Habitat tour of woodcock management
for Woodcock
area.
Bureau of State Parks
Length
(hours)
Time of year
0.5
summer
once
40
0.75-1
summer
5x/year
15-40
General Public
n/a
1
early winter or
summer
1x/year
15
General Public
n/a
3
summer
1-3x/year
10
General Public
Tussey Mountain Outfitters
1
summer
1x/year
10
How often Attendance
Audience
Partners
Centre County Conservation
District,
ClearWater
PSU
Landowners/Munici Conservancy,
palities
Cooperative Extension
Centre Woodland Owners,
General
Public/Landowners PSU Cooperative Ext.
page 126
Exhibits|Indoor
There is currently no adequate indoor exhibit space at Bald Eagle. The Environmental Learning
Classroom (ELC) has a few small displays and taxidermy mounts around the periphery of the
room, but the primary purpose of the room is a classroom. The park office is inadequate and is
on the schedule to be replaced by a new office/visitor center in 2012.
Exhibits|Outdoor Waysides
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Is That an Eagle? – single wayside panel at beach area; focuses
on the return of the bald eagle to Pennsylvania, how to identify
a bald eagle and how to differentiate it from osprey and turkey
vulture
Summer Lake Dwellers – single wayside panel at marina;
focuses on life on a lake and common bird songs heard
What’s That Duck? – single wayside panel on old Rt. 220 along
lake; pictorial identification key for common waterfowl
Wayfaring Waterfowl – single wayside at summer/winter launch
area; focuses on migrating waterfowl and how to identify
Publications
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Bald Eagle Park Guide – map and overall guide to park,
including recreational and interpretive information
Common Birds of Bald Eagle State Park – listing of most
commonly seen bird species in park
Park website
The park website is comprehensive in its coverage of the
recreational activities available at Bald Eagle and provides an
introduction to wildlife viewing and birding, but provides no indepth
information
or
particular
focus
on
birding.
www.visitpaparks.com/parks/baldeagle.aspx
Bureau of State Parks
page 127
Key Existing Interpretive Features
Nature
location
Good woodcock
area for programs
Inn
Good
spring
warblers area
Northern shrike winter
food storage area
Is That an Eagle?
wayside exhibit
Good
area
beginning birders
Eagle watch area
What’s That Duck
wayside exhibit
for
Wayfaring Waterfowl
wayside exhibit
Inactive
bald
eagle nest site
Bureau of State Parks
Active bald eagle
nest
page 128
Issues, Challenges and Opportunities
The planning team has identified several important issues and
challenges for consideration in the development of this project.
Park office/visitor center: There is currently a lack of an adequate
office/visitor center at Bald Eagle State Park. The two functions are
currently split between a small office building and a renovated
maintenance building that serves as an environmental learning
classroom (ELC). The ELC is poorly located, signed and developed for
any significant programs. The location for a new office/visitor center
has not yet been determined.
Nature Inn: Plans are currently underway for construction of a 16room nature inn to be built along Skyline Drive that will provide
additional interpretive opportunities.
Lake management: The U.S. Army Corps of Engineers controls the
lake and water levels. There is little opportunity for changes to their
current management of lake levels.
Invasive species: There are not sufficient written prescriptions for
managing invasive species yet at Bald Eagle, which provides the
opportunity for the park to serve as a pilot site in developing
standards and practices. The Resources Management and Planning
Division is currently developing a comprehensive invasive species plan.
Canada goose management: Controlling resident populations of
Canada geese is a challenge so as not to detract from the visitors’
recreational experience.
Active birders: There are two active and involved bird clubs at Bald
Eagle – West Branch Bird Club (Lock Haven) and State College Bird
Club (State College) with strong constituencies of local birders.
Opportunities exist to use their members in programming and as
volunteers.
Linkages: Interpretive venues being developed at other locations
should be thematically linked to Bald Eagle: Rocky Mountain Elk
Foundation visitor center at Benezette; Sinnemahoning Wildlife
Watching Center at Sinnemahoning State Park; visitor center at Kinzua
Bridge State Park; Tiadaghton State Forest resource center on Pine
Creek; nature inns at Bald Eagle and Parker Dam state parks; and the
Beech
Creek/Bald
Eagle
Greenway
(http://www.co.centre.pa.us/planning/recreational.asp).
Trails: There are no designated birding trails within the park. All
trails need to be defined and improved and viewing areas developed.
Staffing:
There is currently only one full-time environmental
education specialist and no other interpretive staff. Original plans
called for two additional full-time EE staff and three seasonal EE staff.
Sensitive species: There needs to be a balance between telling
people where rare or unusual species can be found and protecting
them from degradation.
Market Segments
Current Visitors
from 1997 Customer Satisfaction Survey, Bureau of State Parks
Page 129 of 139
First time visitors: 19%
Families: 18%
PA residents: 94%
Average travel time: 1/3 hours
Average annual visits: 5
A review of overnight camping attendance at Bald Eagle for 2006 shows that 50 percent of all
campers live within a 60-mile radius of the park. Fifteen percent come from out-of-state, primarily
from New York, Ohio, New Jersey and Maryland (in that order).
Birding Participant Characteristics
from PA Wilds Recreation Plan, Fermata
Pennsylvania residents
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More female than male (58% vs. 42%)
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White, American Indian, or of Asian or Pacific Islander origin have
average or greater than average tendency to participate, but
majority are white (87.2%)
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Over age 35
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At least some college education
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Income levels less than $15,000 and greater than $25,000
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Those living in non-metropolitan areas have greater than average
tendency to participate, but most (82%) come from metropolitan
areas.
Pennsylvania region residents (within a six-hour drive of PA Wilds;
includes Maryland, New Jersey, New York, Ohio, Pennsylvania, West
Virginia)
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More female than male (58% vs. 42%)
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White or American Indian have average or a greater than average
tendency to participate, but majority are white (81.2%)
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Over 35 years old
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At least some college education
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Income greater than $50,000
Targeted Market Segments
Five market segments will be targeted for birding activities at Bald
Eagle State Park (birder classifications from Human Dimensions of
Wildlife, 10:53-74, Measuring Specialization Among Birders by Scott,
Ditton, Stoll and Eubanks). Sixty percent of birders are hikers.
Committed birders
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willing to travel on short notice to see a rare bird
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subscribes to a number of birding magazines (such as Birding)
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specialize in the identification of birds and places where they may
be seen
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leads field trips or seminars for local birding clubs
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keeps a detailed life list as well as a daily journal
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purchases ever-increasing amounts of equipment to aid in
attracting, recording and seeing birds
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birding is a primary outdoor activity
There is a small committed birder population currently visiting Bald
Eagle regularly, primarily through the State College Bird Club. This
audience knows birds and needs little in the way of interpretation.
Page 130 of 139
They need to know where birds can currently be found and have
access and support facilities.
Active birders
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Travels infrequently away from home specifically to bird
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May or may not belong to a local birding club
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Subscribes to general interest bird magazines
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Participates in but does not lead local field trips or seminars
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Keeps a general list of birds seen
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Birding is an important but not exclusive outdoor activity
Casual birders
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Birding is incidental to other travel and outdoor interests
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May not belong to a formal birding organization
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May read an article on birds in a local newspaper but does not
subscribe to birding magazines
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Keeps no life list
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Birding is an enjoyable yet inconsistent outdoor activity
Recreational users
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Primarily at the park for other recreational purposes – boating,
camping and fishing are the top recreational activities (check
attendance report)
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Birding is not a recreational activity they normally participate in
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Add another bullet on youth that are part of recreational users
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Seniors – active that come out specifically to recreate – cross
country ski, snowshoe hike, geocaching
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Seniors – inactive mostly drive around
School students/teachers
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Live within one-hour driving distance
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Primary school districts include State College, Bald Eagle,
Bellefonte, Keystone Central
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Primary grades participating in programs – K-4th
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Return visits – approx. 90%
Youth
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Minimally involved in birding
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Most at park in family groups
Recommendations
Overall
Bald Eagle State Park should be marketed and presented as a birding
destination. All publications, website, press releases and exhibits
should put birding out front. Consider creative ways to reinforce that
the park is a great place to see birds, and weave that message
throughout all interpretive and educational efforts.
Weave iConservePA messages and program into interpretive features
where applicable. Tailor iConservePA messages to birding.
On-site | Non-personal
Office/visitor center – a new park office/visitor center is badly
Page 131 of 139
needed – the office is inadequate in size and the current environmental
learning classroom (ELC) is poorly located and difficult to find. The
new office/visitor center needs to serve multiple functions:
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First point of contact for all park visitors and recreational users,
including nature inn users
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Launching point for park explorations – should be immediately
accessible to one of the birding trail loops
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Include design for birding habitat demonstration and viewing areas
immediately adjacent to the building
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Be sensitive to minimizing disturbance of existing birding hotspots
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Incorporate highly interactive displays that appeal to a variety of
the identified market segments and focus on birding in the park
and in the PA Wilds – identification, habitat, landscaping and
flyways
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Include gift shop sales area (see separate recommendation below)
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LEED certified
Gift shop/sales – establish a small gift shop either in the park office or ELC to sell
birding merchandise – books, toys, binoculars, CD of bird songs for Bald Eagle State
Park, special field guide for the park, bird window clings, Thayers birding software,
birding field guides, and more. Gift shop should be expanded with construction of new
office/visitor center. Explore concession possibility with Wild Birds Unlimited or similar
business, as done at the Cornell Laboratory of Ornithology.
Binocular rentals – offer free rentals of inexpensive binoculars to
support novice bird watching in the park.
eBird Trail Tracker – contract with Cornell Lab of Ornithology to
install their new stand-alone kiosk at the ELC and park office (moved
to office/visitor center when built). The eBird Trail Tracker is a
software application for a site-specific location that allows birders to
enter birds seen and where they were seen within the park. All
information
feeds
into
Cornell’s
central
database,
eBird
(http://ebird.org/content/). The program also collects e-mail and zip
code information, allowing tracking of users for future communication.
Auxiliary sites to be considered include beach area, campground
contact station and birding hotspots. Contact: Barry Bermudez at
Cornell - [email protected]
Bird blinds – install at locations that help birders get closer to birds.
Recommended location:
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Establish a viewing blind and deck at the southeast corner of Frog
Pond on the Butterfly Trail that would enable visitors to approach
the pond without disturbing the aquatic life.
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Remove exotics along pond edge and plant native shrubs.
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Install interpretive panels on pond habitat and birds likely to be
seen.
Viewing scopes – install at launch areas and eagle watch area.
Coin-operated would allow tracking of usage, but the additional
maintenance will have to be considered. Recommended supplier is
SeeCoast - http://www.seecoast.com/
Pavilions/shelters – construct new pavilions at Lower Greens Run
and Upper Greens Run to provide a sheltered spot for birders to watch
waterfowl and shorebirds. Shelters can serve dual use for picnicking
and birding. Include wayside exhibits to describe birds that can be
seen from shelters. Upgrade/provide restroom facilities.
Page 132 of 139
Trail development and improvements – upgrade and improve the
following trails for birding activities. Install directional signage and
trailhead kiosks that give information about each trail, maps that show
current location and interpretive waysides that focus on birds likely to
be seen. Improve trail surfaces, wet areas and parking.
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Butterfly Trail – develop as trail for beginning birders. Develop
and install waysides focused on basic birding and habitats – field,
ponds, pines, etc. Explore possibility of making portions of the
trail wheelchair-accessible.
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Skyline Trail – interpretive signage focused on spring warblers.
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Lakeside Trail – interpretive signage focused on spring warblers
and summer bird songs.
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Woodcock Trail (currently unnamed trail goes from marina to
campground and Hunter Run West Launch) – explore possibility of
making portions wheelchair-accessible. Interpret woodcocks –
habitat and spring mating rituals.
Eagle observation viewing area – improve eagle observation area
at the fisherman’s access point at Hunter Run Cove.
Enlarge
observation area, relocate existing restrooms, expand parking area,
add picnic table and tent and install viewing scopes and wayside
exhibits.
Development should consider flood levels and
accommodating ADA access.
Bird checklist – Develop a comprehensive bird checklist for the park
for the casual, active and committed birders. Revise/update Common
Birds of Bald Eagle State Park for novice birders.
Bird songs audio guide for the PA Wilds – Develop an audio guide
with the songs of all of the common breeding birds of the PA Wilds
region. Include each state park/forest’s bird checklist and maps on the
same CD.
Birding passport for PA Wilds – explore options of creating a
passport program to encourage visitation to other birding destinations
within the Wilds.
Launch area and lakeshore wayside exhibits – develop wayside
exhibits for the launch areas and lakeshore. Exhibits at Hunters Run
Cove should focus on the value of wetlands and identification of
common species. Panels along the lakeshore can focus on waterfowl,
eagle viewing and conservation issues.
Park tagline – consider the development of a tagline that would
appear on all park publications and the park website that reinforces
Bald Eagle as a birding destination, such as “Bald Eagle – Where the
Birds Are” or something similar. Maybe do contest sponsored by park
and tourist promotion agencies to come up with a tagline.
On-site | Personal
Staff – fulfill staffing recommendations to add a full-time environmental education specialist
supervisor and two nine-month environmental education specialists. Additional staff is needed to
expand programming and to fully develop interpretive recommendations.
Certified birding hosts – develop a certification program for a cadre
of volunteers to staff observation areas and visitor center and assist
with interpretive programs, to include the following:
Page 133 of 139
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The National Association for Interpretation’s Certified Interpretive
Host (CIH) training
A multiple-choice or other test on birding information at the park
to ensure that hosts are communicating accurate information.
Certified birding hosts will receive a pin that shows their
certification (NAI pin or specially-designed Bald Eagle State Park
birding host pin).
Programming – continue development of programming that
highlights seasonal changes such as waterfowl, songbird and hawk
migration, nesting birds and winter residents.
Develop specific
programming for:
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Expand kayaking program partnership with local outfitter; combine
kayak instruction with birding
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Eagle watch pontoon boat tours
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Annual summer or fall large-scale birding festival that also
incorporates wildlife watching and outdoor recreation and
complements spring woodcock festival
Package programs – develop package programs with other areas in
Wilds – canoe/kayak trips, birding programs in other areas, Beech
Creek greenway.
Pontoon boat – purchase a pontoon boat for birding programs on the
lake.
Birding backpack loaner – develop a birding backpack for loan to
families with kids.
Project FeederWatch – establish a Project FeederWatch site and
program
at
the
park.
Project
FeederWatch
(http://www.birds.cornell.edu/pfw/) is a winter-long survey of birds
that visit feeders and is operated by the Cornell Lab of Ornithology in
partnership with the National Audubon Society, Bird Studies Canada,
and Canadian Nature Federation. Establish a bird feeding area behind
the Environmental Learning Classroom (and new office/visitor center
when completed) and offer counting days as a public program and/or
incorporate into school programs.
Birding/wildlife driving trail – with downloadable podcast and
identifying signage.
Eagle/bird curriculum – develop park-specific materials to connect
local schools to eagle cam.
Bird Camp – develop camp(s) for kids and adults, similar to Audubon
summer courses/camps - a destination vacation but incorporate a
week-long intensive birding course
On-site | Nature Inn
Interpretation inside the inn should follow the birding theme and
provide a teaser or introduction, with the visitor center as the main
point of contact. The goal is to get people excited about leaving the
inn and exploring the park.
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Spaces available within inn for interpretation
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Lobby
Multipurpose room
Each guest room
Smaller sitting/reading areas
Kid area in one of smaller lounge areas for kid activities – puzzles,
drawing birds
Lobby
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Introduction – this inn is part of PA Wilds, for birding
iConservePA, green building; some could be on handout instead of
display
Visitor information display on birding in park and in PA Wilds
Full-size Audubon print(s) with interpretive sign and compatible
lighting
Provide rental spotting scopes, camera adapters, birding backpacks
– display info about availability
Display case of few sales items and rental items – could be
recessed into wall, maybe accessed from staff work area. Gift
shop will be at reception area with very minor sales - binoculars,
high end, few items; primary gift shop will be at new office/vc.
Theme-based, quality memorabilia and high-end birding
equipment.
Lending library for books and DVDs. Possibly include at reception
area.
Taxidermy mounts of representative birds in vestibule or lobby
area; taxidermy mount of bald eagle suspended from ceiling
Decorative art focused on birds – egg models, nests, skulls,
skeletons; Bird sounds – early morning in summer in PA Wilds;
speakers in lobby and multipurpose room; need AV control room or
area; incorporate under reception desk or in staff work area
eBird Trail Tracker and video screen for eagle nest cam (could
eagle cam be available on tvs in rooms?); other web cams for
months when eagles aren’t active – otters, waterfowl, ice
conditions, feeding station on ice for eagles in winter
Serve bird-friendly coffee in the lobby. Provide brief interpretation
on the paper coffee cups - “Bird-friendly coffee is coffee that is
grown in a sustainable way to maintain habitat for our migratory
birds that have gone south. More information available at …”
Display bird art in the lobby, hallways, and multipurpose room on
consignment with local bird artisans. Have an annual birding art
auction to raise money for various projects/causes (enhancing bird
habitat at the park, support local birding club, etc.)
To entice visitors to explore other birding areas during their visit,
have an interactive map of the other birding areas and what can be
seen there.
Multipurpose room – for breakfast buffet and other activities; use for
programs for people staying in inn
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Bird feeding area visible from windows outside breakfast area
Screen pull-down from ceiling; ability to darken room during
daytime
Possibility of wall-mounted video screen for programs
Outlets in center of room in floor as well as around room
Storage for tables and chairs
Focal point on birds over fireplace; additional decorative art
Page 135 of 139
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focused on birds
Lighting – be able to control multiple lighting options; darken front
or area near screen; spotlighting for artwork
Guest rooms
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Audubon prints and unobtrusive panel to interpret Audubon print;
include universal message that is on all signs; show where in park
to see bird
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Consider prints that were painted in PA, particularly central
PA
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Choose prints that connect to best messages; priority of
messages – do most important ones in lobby
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Interpretive panel in each room to interpret print
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Use woodland bird prints in rooms on woodland side;
aquatic bird prints on side facing lake
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Name each room after a bird with interpretation and
specific sightings of those birds in the park (and
surrounding areas).
Green building messages in rooms or handout, cutaway sections in
walls with short interpretive message; message in bathroom about
showers and toilets – linked with iConservePA messages to
reinforce green elements of building – in rooms and in public
spaces
Copies of Birding and Audubon magazines in lobby and in rooms.
Subscribe to top trade magazines on birding.
Laminated field guide single page to most common birds seen
outside window (woodland side, waterfowl side); maybe with map
of trails
Smaller sitting/reading areas
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Kid area in one of smaller lounge areas for kid activities – puzzles,
drawing birds, kids books – need some shelf, storage space for
books and supplies
Building features
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Bird tracks from parking lot into building
Door handles could be carvings or castings of bird (heron or bald
eagle). Theme furniture and hardware to birds.
Outside building – phoebe nesting shelves to encourage nesting
around building but not on lights, bluebird boxes, etc.
Provide a demonstration “creating bird habitat with natives” garden
in conjunction with winter bird feeding area. Interpretation should
cover invasive species. Bird feeding area should be well developed
and thought out. Sheltered from wind (three-sided?), screened
over window surfaces, etc. Should be a premier feeding station.
Off-site | Electronic/virtual
A significant goal of the interpretive recommendations is to get people
outdoors – either at Bald Eagle or other areas in the PA Wilds.
However, a considerable number of visitors may never visit the park,
or may need extra incentive to get there.
The following
recommendations can connect people virtually and greatly increase
the number of ‘visitors.’
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Nest cams – install nest cams in a bluebird nest box and at the active
bald eagle nest. Cams will be promoted through the park web site and
visible through monitors in the ELC (and future park office/visitor
center), other interpretive centers in the Wilds and at PennDOT rest
stops. First priority, and the lower cost option, is a nest cam installed
in an active bluebird box near the park office or marina. In 2006,
wrens or swallows actively used the two bluebird boxes by the office
and a box at the "four corners" (intersection below the park office) was
used by bluebirds and fledged nine birds. Contact Tina Phillips, Nest
Box Cam Coordinator at Cornell Lab of Ornithology for assistance
(http://www.birds.cornell.edu/birdhouse/nestboxcam).
Nest cam educational materials – develop educational materials to
accompany nest cams that can be downloaded and used in schools.
Park
website
–
www.visitpaparks.com/parks/baldeagle.aspx.
Rewrite the page introduction and change the photo to reflect Bald
Eagle as a birding destination. Create a bird-focused website for the
park that includes the following:
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daily updates on bird sitings – use Cornell’s eBird Trail Tracker to
reflect current bird sitings
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links to the bluebird and eagle nest cams
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online birding field guide – link to Cornell’s All About Birds
(http://www.birds.cornell.edu/AllAboutBirds/)
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recreational activities as related to birding activities in park
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links to Audubon, State College and West Branch bird clubs, native
plant providers, Susquehanna River Wildlife and Birding Trail
Evaluation
Evaluation of any program is a critical factor to its ongoing success,
but is often the most overlooked component. The success of this plan
rests on measurement of the outcomes and impacts identified under
the Objectives on page 6. As each interpretive recommendation is
carried forth, clearly defined outcomes provide a method for
measuring success.
The feedback is invaluable and provides an
opportunity for growth and a more effective effort.
A separate evaluation plan should be developed that measures the
outcomes and impacts identified in this plan. For example:
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Track visitation from Bald Eagle to other birding sites in PA Wilds
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The eBird Trail Tracker provides an opportunity to measure birding
participation in the park and to track geographic origin of visitors
through zip code.
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Program participants can be given coupons for use at native plant
nursery.
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Membership can be tracked in local bird clubs and park volunteer
program.
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Continue to track camping visitation to determine if the park is
attracting additional visitors from beyond a 60-mile radius.
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Phasing Recommendations and Cost Estimates
Estimated cost
Phase I
Nest cam – install at bluebird box and/or
eagle nest
Gift shop/sales – establish small sales
area in current park office
Binocular rentals – establish pilot
program out of current park office and/or
environmental learning center
eBird Trail Tracker – install pilot kiosk
Trail development and improvements –
Butterfly Trail
Bird checklist
Staff – hire one 9-month EES
Certified birding host – develop and pilot
Birding backpack loaner – develop and
pilot
Project FeederWatch - implement
Park website redesign
Nature Inn interpretive features
Phase II
Design office/visitor center and exhibits
Trail development and improvements –
Lakeside Trail and Woodcock Trail
Eagle observation viewing area
Launch area and lakeshore wayside
exhibits
Staff – hire second full-time EES
Pontoon boat - purchase
Nest cam educational materials
Phase III
Construct
office/visitor
center
and
exhibits
Gift shop – open full-scale gift shop
eBird Trail Tracker – install additional
kiosks as needed
Trail development and improvements –
Skyline Trail
Birding passport for PA Wilds
Staff – hire second 9-month EES
$15,000
$2,000
$1,000
$8,000
$20,000
$5,000
$30,000
$5,000
$2,000
$1,000
$10,000
$150,000
$500,000
$30,000
$100,000
$20,000
$50,000
$15,000
$5,000
$3,000,000
$10,000
$30,000
$5,000
$30,000
References
Bald Eagle Ridge Important Bird Area Site Conservation Plan,
Pennsylvania
Audubon,
January
2005.
http://pa.audubon.org/Sites/Site32.pdf
Bald
Eagle
State
Park
www.visitpaparks.com/parks/baldeagle.aspx
Page 138 of 139
[website],
Bald Eagle State Park Bird List (brochure).
Bald Eagle State Park Environmental Education and
Interpretive Prospectus, February 2005. PA DCNR Bureau of State
Parks.
Bald Eagle State Park Management Plan, February 2005.
DCNR Bureau of State Parks.
National Survey on Recreation and the Environment, October 2005.
PA
Fermata,
Inc., Austin, TX. http://www.dcnr.state.pa.us/info/pawilds/recplan-app02b.pdf
Measuring Specialization Among Birders: Utility of a SelfClassification Measure, David Scott, Robert B. Ditton, John R.
Stoll, Ted Lee Eubanks, Jr. Human Dimensions of Wildlife, 10:53-74.
Taylor & Francis, Inc., 2005.
Outdoor Recreation in the 21st Century: The Pennsylvania
Wilds,
September
2005.
Fermata,
Inc.,
Austin,
TX.
http://www.dcnr.state.pa.us/info/pawilds/recplan-app01.pdf
Outdoor Recreation Participation Study, Outdoor Industry
Association,
June
2005.
http://www.dcnr.state.pa.us/info/pawilds/recplan-app02d.pdf
Parks and birders: a natural pair: why parks should work to
attract birding enthusiasts, Richard Dolesh, Paul Baicich. Parks &
Recreation,
February,
2003
[Online]
http://findarticles.com/p/articles/mi_m1145/is_2_38/ai_98370611
Pennsylvania Wilds Activity Profiles, September 2005. Fermata,
Inc., Austin, TX. http://www.dcnr.state.pa.us/info/pawilds/recplanapp02a.pdf
A Recreation Plan for the State Parks and State Forests in the
Pennsylvania Wilds, February 2006. Fermata, Inc., Austin, TX.
http://www.dcnr.state.pa.us/info/pawilds/recplan.pdf
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