cardinalgroup - Cardinal Security

Seeing things differently
cardinal group
U N D E R S TA N D I N G T O TA L L O S S
cardinal group
U N D E R S TA N D I N G T O TA L L O S S
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Comprehensive solutions
to combat ‘Total Loss’
We believe in taking a collaborative and informative
approach to understanding business issues and supporting
business improvement. As part of our unique approach to
establishing strategic business partnerships, we view
Discovery Meetings as an opportunity for us to learn more
about the key issues that are affecting your bottom line
profitability and your business.
Doing things differently
£
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Gaining an understanding and perspective on how your
business operates, helps and enables us to propose effective
bespoke strategies in line with our comprehensive solutions
utilising our ‘Total Loss’ framework.
Our business intelligence and data management software
along with our innovative technology and traditional
security offer will support your profit optimisation.
We are already supporting many global leading brands
in the US, EU and UK. These include Arcadia, Argos,
Bloomingdales, Boots, Coke, Dixons Carphone, Footlocker,
Hermes, Homebase, Home Retail Group, House of Fraser,
Macy’s, Morrisons, Next, Peacocks, Pets at Home,
Polo Ralph Lauren, Rank, TJX Europe, UK Mail and Wilko.
To book a discovery meeting please contact us:
01799 533656
[email protected]
www.thecardinalgroup.co.uk
0845 680 1796
cardinal group
U N D E R S TA N D I N G T O TA L L O S S
Our values
innovation
We are relentless in the pursuit of new creative
ideas that have the potential to shape and
change the world in which we operate.
passion
We show pride, enthusiasm and dedication in
everything that we do. We are committed to
selling and delivering high quality products and
services that improve business performance.
service
We are dedicated to exceeding our customer
needs and honouring commitments
that we have made to them.
teamwork
We are supportive of each other’s efforts,
loyal to one another, and care for each other
both personally and professionally.
leadership
We empower our employees to take initiative
and have the courage to lead from the front,
always acting with honesty and integrity
and never compromising the truth.
www.thecardinalgroup.co.uk
0845 680 1796
The Cardinal Group is a leading provider of products
and services and business solutions that help combat
‘Total Loss’. Brands that form part of the Cardinal
Group support and enable organisations to increase
business efficiency and improve bottom line
profitability by helping them understand known and
unknown losses and offer solutions that minimise
those losses and improve service.
The Group’s unique, forward thinking approach
provides a complementary mix of traditional and
next-generation tools that can be introduced
as and when business needs dictate.
Protecting, securing, adding value
cardinal security
KEEPING AN EYE ON YOUR BUSINESS
Retail
Distribution and Logistics
Cardinal Security Retail Officers can add protection to your store,
act as customer greeters and provide a security presence whilst
staff are focused on increasing sales opportunities and serving
customers. All our Officers are SIA Licensed and have extensive
experience working in busy retail environments. Officers that will
have direct contact with the public can receive Project Griffin
Training to ensure that they are fully prepared for threats against
property, products and people. A number of other bespoke training
options, including First Aid, are also available through our in-house
training department.
Cardinal Security has a dedicated team focused on security within
distribution and logistics.
Cardinal Distribution and Logistics Security Officers can provide
personnel and vehicle searches, and carry out site patrols.
We can also offer RFID, tethered drone technology, automated gate
houses and head count reduction initiatives.
These services are available 24/7 and a ‘locking-up’ service is also
available during site closing times.
Commercial
Cardinal Security can provide Commercial Security Officers that
are based in the reception of a premises to control and carry out
random searches on visitors entering or exiting a building.
These Security Officers can work as a greeter, receptionist or a
standard Security Officer to ensure the entrance to your premises
is secure at all times. Officers can be provided with additional
training as required, such as First Aid, Customer Service and
Administration courses. Our Commercial Security Officers can
also provide external and internal patrols 24/7 to ensure
premises remain secure at all times.
At Cardinal Security, we take a different approach to
Guarding - we deliver Smart Manned Guarding Solutions.
This means that Officers can be provided not only to
protect and secure, but also add value in other areas
of your store through task-based guarding.
Best-in-class Manned Guarding solutions
We understand that security personnel are an extension
of your brand. Cardinal Security Officers are trained to the
highest standard in both security and customer service,
and we operate a strict Quality Management System
ISO 9001. Our process of evaluating performance against
Key Performance Indicators, Service Level Agreements
and Quality Inspection Reports ensures that the quality
our clients receive is consistent across their entire estate.
Security you can trust
NHS
Events
Our NHS Security Officers are experienced and trained in dealing
with the specific challenges an NHS Environment presents.
Cardinal Security’s Training Department can provide Security
Officers with NHS specific courses that complement the Trusts’
Policies and Procedures.
Cardinal Security understands the challenges NHS Trusts face,
and provides a service specific to the NHS to ensure that the
environment stays safe for hospital staff, visitors and patients.
www.cardinalsecurity.co.uk
0845 680 1796
Cardinal Security Event Officers can provide protection at a wide
range of events, from book signings in-store, through to high
profile sports events and festivals. We can provide single Officers
through to full event teams, which include specialist Event Security
Managers. All event team members are SIA Door Supervisor
licensed and receive appropriate additional training to ensure
they can carry out all tasks required by the site and the event.
Our Officers and Teams are experienced in providing security
at a number of levels – from low key to high profile events.
Cardinal Security has years of experience delivering bestin-class manned guarding solutions across a wide range
of sectors. All our Officers are SIA Licensed and have a
number of years’ security experience. Each one is fully
vetted to the British Standard BS 7858-2012 before
commencing employment. We also offer the option for our
Officers to be DBS Enhanced Checked and can provide
additional training as required, including working
with vulnerable people.
Store Detectives
To complement the role of our Officers, Cardinal Security can
also provide highly experienced Store Detectives that can help
challenge a particular area of a store which is being targeted,
as well as act as additional surveillance during peak trading times.
These Detectives can be offered in cluster situations to allow for
your business to target a number of stores within the same budget.
Targeting resources, investing in training
cardinal security
KEEPING AN EYE ON YOUR BUSINESS
CAP Index
Community Safety Accreditation Scheme
Targeting resources is key if a company is going to be able to
maximise the return on investment in terms of its security spend.
Cardinal Security’s innovative approach combines CAP Index’s
proprietary crime risk data and national models – which draw on
up-to-date social, demographic and crime statistical trends – with
a company’s own site-specific data on sales, losses and incidents.
This provides a unique perspective that informs the development
of security solutions and targets resources where they will be most
effective. We have used this methodology to save major high-street
retailers up to 20% on their security guarding spend – as well as
helping reduce stock loss throughout their retail estate by means
of objective deployment decisions.
This approach offers significant benefits to retailers. They become
able to define the risk of crime and loss at specific locations and
direct security resources to where they are most needed.
The allocation of security budgets is optimised and the safety
and security of employees, customers and property is improved.
Over time, such measures enhance the reputation of a brand by
building consumer confidence and maintaining employee morale.
Cardinal Security provides all officers with the highest standard of
training through CSAS initiatives and the devlopment of our
licensed Officers. Additional Security Guarding courses are
available to complement the SIA licence, as well as CCTV and Door
Supervision – all these courses are nationally recognised as Level 2
QCF Qualification. We also offer First Aid, Health and Safety, and
Fire Safety courses all inhouse.
Cardinal Security sponsors Ashfield School in Nottinghamshire
in a unique collaboration of a school, the police (ACPO) and a
commercial training organisation. This sponsorship has enabled
the Academy to provide students with the Community Safety
Accreditation Scheme, a module within the Armed Services Course
which provides a greater possibility of securing a position in a
security role in organisations such as police forces, military services
and fire service.
The scheme has allowed Cardinal Security to work closely with the
Security Professionals of tomorrow, helping to realise the passion
of young adults to develop and progress into the security industry.
which will help produce high-quality managers, directors and
security professionals to benefit the industry as a whole.
Wicklander-Zulawski Europe
Using a structured approach to interviews, the Wicklander-Zulawski
(WZ) method of interviewing is proven to be an ideal programme for
investigators that wish to adopt a non-confrontational approach to
resolving cases and determining when an individual is being truthful.
Delivered by US Certifed Forensic Interviewers (CFI®) with many
years of training and hands-on investigations experience, WZ is
now recognised as the preferred interviewing technique in Europe
for Loss Prevention and Human Resource Professionals.
Cardinal Security has been proud to partner exclusively with
Wicklander-Zulawski & Associates to bring this proven and wellrespected method to over 800 UK professionals over recent years.
Each Wicklander-Zulawski Europe (WZ EU) interview course is
taught in an interactive environment with video support of real
interviews and investigations. The courses allow delegates to
interact with peers as well as the WZ EU trainer, providing practical
application to the interview process. All courses are offered as
customized bespoke courses as well as open-enrolment courses.
WZ EU has become the preferred investigative interviewing
technique in the UK and Europe for investigative interviewing
professionals, as well as Loss Prevention and Human Resource
professionals.
Level One course
This programme builds the skills of observing verbal and nonverbal communication and behavior and enables the interviewer
to control the environment whilst reading physical and verbal cues.
The course explains how to establish credibility for the
investigation and for the interviewer and enables the active
questioning of multiple suspects by eliminating the innocent.
Methods of showing understanding to subjects involved in acts of
wrongdoing and encouraging them to talk through non-accusatory
questioning are explored. Participants learn to identify and handle
different types of subject denials and to employ innovative
strategies to develop admissions by reducing an individual’s
reluctance to tell the truth. Techniques of obtaining written
statements are examined in order to develop an understanding
of their legal ramifications.
Level Two course
This course is designed to assist the most skilled interviewers
achieve success with interviewees that may have previously
possessed a problem. The course focuses on dealing with the most
difficult subjects and the most difficult types of investigations.
Strategy development is accomplished with the use of video case
studies during the course as delegates focus on understanding
the root causes of denials and resistance, mastering
rationalizations, dealing with difficult subjects and
overcoming resistance and non-cooperation.
OUTSMART CRIME
In partnership with Cardinal Security
Training Excellence for over 30 years
www.wz-europe.com
www.cardinalsecurity.co.uk
0845 680 1796
Turning data into decisions
ministry of ideas
T U R N I N G D ATA I N T O D E C I S I O N S
ProInform is a new information reporting product built on years of
experience working with some of the world’s biggest brands to
provide simple and usable reporting across all their functions.
Each installation of ProInform allows user controlled access to
reporting tools and dashboards that range from simple "tell them
what they need to know" to powerful interactive analytical tools.
The Retail world has responded overwhelmingly positively to this
new product, primarily because it can be customised to their
individual needs but uses powerful data mining tools and a SMART
menu to allow users to select and filter the available information so
they can see the information they need to do their job, combine it
with other information from elsewhere in the business and keep
everything in one place.
inform
audit
This powerful form creation and capture tool integrates with
ProInform and provides instant access to the results for immediate
action. ProAudit enables businesses to carry out audits capture and
manage incidents and investigations or simply conduct surveys, in
fact anything that requires a form.
It’s an old adage, you cannot manage what you can’t
measure. 21st Century businesses are awash with
information and data from constantly changing sources.
Ministry of Ideas are leaders in using innovative and
unique technologies to make sense of this data and turn
it into meaningful and actionable information in real-time,
when you need it, helping you to run your business more
effectively and more profitably.
Ministry of Ideas provides businesses with innovative,
data driven solutions that enable them to make accurate
operational decisions based on historical, real-time and
predictive data.
Our solutions help businesses make informed decisions
based on facts relating to the current situation and enable
them to become more resilient through the identification
of future threats and opportunities for improvement.
The ‘unknowns’ are far greater than the ‘knowns’ when it
comes to loss within a business. Sometimes, even when
you know what to look out for, you do not have a means
by which to tie together disparate data sources and
events to provide that crucial insight.
compliance
Combining the forms technology of ProAudit with a custom task
management and scheduling workflow, ProCompliance provides
full control and oversight to managers responsible for ensuring
compliance by employees and the business itself. A tool that
manages compliance across your enterprise.
ProInform is a brand new entrant into the market and is already securing a growing share of the market based on its combination
of product (out of the box functionality) and high level of customisation. It has already been implemented in Macy’s Inc,
Bloomingdales, Homebase, Coca-Cola Europe, and The American Bankers Association, with implementations underway
in a number of other major retailers across the globe.
www.theministryofideas.com
0845 680 1796
With technologies that bridge the gaps between people
and performance, and systems and actionable data, and
by understanding customer insight, retail efficiency and
bottom line profitability, operational analytics can be
created. These can be used to deploy resources across
all areas of physical spend, throughout the whole
business and supply chain, end-to-end, in order to create
a dynamic and proactive programme of investment.
… the modular platform - information at the speed of sight
Bringing innovation to Loss Prevention
amberstone
I N N O V AT I O N I N O U R D N A
Amberstone Technology is the leading supplier within
the Electronic Security Systems and Solutions sector,
developing and providing innovative and sustainable
solutions to secure, protect and add value.
Amberstone has built a number of strategic alliances
with the world’s leading manufacturers to deliver
one-stop solutions to meet the requirements of global or
regional retailers and blue-chip commercial companies.
EAS Technology and Consumables
Amberstone offers stand-alone EAS systems or solutions integrated
with people counting, activation reporting and CCTV to full end-to-end
RFID solutions. Everything from source tagging strategies with
localised supply to manufacturers, to consignment stock holdings
within our own or our clients’ warehousing facilities or into
individual stores.
Fitting Room Solutions
Amberstone’s High Definition CCTV solutions integrate with
other system technologies, network across multiple sites into
monitoring/intelligence centres, utilise video analytics or connect
with event-based systems. Our retail video analytics solutions
can deliver information on people, dwell times, provide people
counting for entrance/exits, aisles or areas and include gender
recognition, enabling businesses to gain greater customer insights
and enhance security.
Intruder Alarms
Amberstone exclusively offers next-generation Fitting Room
Solutions that offer customers the most advanced application yet
for addressing the challenges of customer satisfaction, increased
sales, marketing and merchandising, business intelligence and
reduced shrink using our best-in-class touch screen systems.
Amberstone provides conventional Intruder Alarm systems that are
stand-alone, monitored at an alarm receiving centre or integrated
with CCTV or Access Control, ensuring that premises are secured
and intruders deterred.
Our Merchandising Solutions division has been created
specifically to tackle one of the most common security
challenges faced by retailers today – how to increase
consumer interaction with products without
compromising product protection. Products include
specialist secure merchandising display solutions,
anti sweep theft solutions, smart product protection
and our unique Retail Radar™ solution.
Merchandising Solutions
www.amberstone.co.uk
CCTV and Retail Video Analytics
0845 299 7399
Access Control
Our Access Control Solutions are designed to control, monitor and
areas of a building. Our door entry systems range from sophisticated
biometric readers and robust vandal resistant readers for more
hostile environments to stand-alone keypad entry solutions with an
Intercom. We can also integrate with other systems such as vehicle
tracking for automated gatehouses, time and attendance solutions
or smart cards for vending/purchasing.
RFID
Amberstone has built a number of strategic alliances with the
world’s leading manufacturers to deliver a one-stop option for
retailers for the design, implementation, ongoing service and supply
of RFID Consumables. The partnerships deliver RFID to clients to
provide better product control within the supply chain, availability
of stock, reduced labour costs and easier stock taking in-store.
Partnering with our clients and best-in-class providers
is core to Amberstone’s culture. This allows us to
understand requirements and help our supply partners
develop technology for products and complete solutions
that are specific to our client needs and deliver real
business value.
Our philosophy of a ‘one stop shop’ for security and
loss prevention solutions extends to our unique
relationship with The Cardinal Group.
Our products, solutions and services are specifically
designed to complement those provided by Cardinal –
from security personnel, loss prevention software
solutions and training to augmented reality solutions
that enhance the consumer shopping experience.
This partnership allows us to offer our clients a
truly complete solution for addressing loss.
cardinal group
P R O U D T O S P O N S O R V A L U E A D D E D I N I T I AT I V E S :
U N D E R S TA N D I N G T O TA L L O S S
Working in collaboration not isolation
Connecting people. Sharing best practice.
H
H
National Business Crime Solution
ORIS Forums
The National Business Crime Solution (NBCS) brings businesses
together to share crime data and information for further analysis
to provide an intelligence-led approach to tackling cross border,
serious and organised crime. It is a ‘Not for Profit’ Initiative that
provides a collaborative solution to more effectively tackle cross
border, serious and organised crime affecting business.
By providing a central repository where business crime data is
submitted, shared and analysed the NBCS is able to gather the
necessary intelligence and support to more effectively detect,
prevent and subsequently respond to crimes affecting the
UK’s business community.
It is supported by the Association of Chief Police Officers and has
members from a broad variety of business sectors including retail,
freight and logistics, agriculture and energy. Through closer
collaboration and an evidence-based approach, the NBCS will
support businesses to reduce their exposure to crime, whilst also
providing a safer environment for customers and staff.
TruckPol
Through closer collaboration and an evidence-based approach,
the NBCS will support businesses to reduce their exposure to crime,
whilst also providing a safer environment for customers and staff.
The NBCS will achieve this by:
• Identifying cross border serious and organised crime
and criminal networks
• Working with partners from across the criminal justice system
to achieve more effective sentencing that better reflects the
severity of crimes committed
• Issuing timely information and alerts on crime trends/patterns
to enable businesses to take better preventative action
• Providing analytical tools that enable businesses to better
understand and allocate their resources in relation to their risks
• Bringing together information from across the business sector
and combining this with police/public sector intelligence to
identify the full nature and extent of the threat
• Acting as a single point of contact to pull all relevant
information together
Supported by
• Liaising with police forces and other partners to raise
their awareness and to take targeted action
HH
ORIS Media
ORIS Forums is a not-for-profit organisation that brings together
retailers to share best practice and intelligence to reduce their
losses. Launched in 2006, ORIS Forums now represent more than
100 retail members that turn over £250 billion worth of sales and
employ in excess of one million staff. ORIS facilitates 11 Forums,
which cover vertical markets, functional and geographical areas.
The main work of ORIS Forums is to provide a touch point for
networking both inside and outside of the quarterly meetings
and members regularly contact one another to discuss common
threats and issues, as well as take part in splinter group activity
to research specific issues.
Knowledge is power, and retailers know that collaboration on
issues such as loss prevention, risk, brand protection and
health & safety is far more effective than working in isolation.
ORIS Forums has been successful in lobbying a wide range of
organisations and Government bodies. It was the Fashion Forum
that first engaged with eBay in 2007 when it was viewed widely
as an electronic ‘fence’ for stolen goods. eBay is now a member
of each of the ORIS Forums and shares its suite of online LP tools
with fellow Forum members, which has resulted in a number of
successful prosecutions and the taking down of many illegal sales.
• Using the data held to ensure that business crime
remains high on the policing and political agenda
ORIS Media delivers publications, events and education
to the European loss prevention industry.
LP Magazine EU is an extension of the highly successful LP
Magazine in the USA. It carries a series of features and news-led
articles and profiles that showcase best practice in training,
technology, Government and law enforcement strategy, comment
and thought-leadership in the asset protection space.
At the 2014 Retail Fraud Awards, LP Magazine EU was named
as the ‘Best cross-functional product – people and process’
and ‘Best Overall Product’.
LP Magazine EU is free to subscribe, published
four times per year and is available to view
online. An e-newsletter – LP Insider EU – is also
sent out each month. A free app is also available
which communicates daily alerts on top news,
technology developments and crime alerts.
The Loss Prevention Foundation (LPF) is a not-for-profit,
world leader in educating and certifying retail loss prevention
and asset protection professionals. It is responsible for
administering the industry’s only internationally sanctioned
LP credentials. Accompanying web-accessible, prep-courses
are focused at advancing individual industry knowledge,
growing careers, and elevating the profession.
ORIS Media has formed a partnership with LP Foundation to
deliver a UK-specific module to advance the knowledge and
careers of LP Professionals in the United Kingdom.
Retail
Freight & Logistics
www.nationalbusinesscrimesolution.co.uk
0800 080 6016
Agriculture
Energy
www.orisforums.co.uk
07771 855 036
www.lpportal.eu
07771 855 036
Doing things differently
Proud to be working with many leading brands including
cardinal group
U N D E R S TA N D I N G T O TA L L O S S
cardinal security
KEEPING AN EYE ON YOUR BUSINESS
ministry of ideas
The Cardinal Group
The Station Station Approach
Great Chesterford
Saffron Walden
Essex CB10 1NY
T U R N I N G D ATA I N T O D E C I S I O N S
amberstone
I N N O V AT I O N I N O U R D N A
0845 680 1796
[email protected]
www.thecardinalgroup.co.uk