Conference Program

Transcription

Conference Program

The 2010 ACM Conference on
Computer Supported
Cooperative Work
February 6-10, 2010
Savannah Marriott Riverfront
Savannah, Georgia, USA
Conference Program
Welcome to the 2010 ACM Conference on
Computer Supported Cooperative Work
From the Conference Co-Chairs
Welcome to CSCW 2010! This conference will be a place to hear about the latest in CSCW research, an
opportunity to learn new things, and a chance to connect with friends in the community.
We are pleased to see such a strong and diverse program at this year’s conference. We have a mix of
research areas represented – some that are traditionally part of our community, and several that have
not been frequently seen at CSCW. There are sessions to suit every taste: from collaborative software
development, healthcare, and groupware technologies, to studies of Wikipedia, family communications,
games, and volunteering. We are particularly interested in a new kind of forum at the conference
this year – the ‘CSCW Horizon’ – which will present novel and challenging ideas, and will do so in a
more interactive fashion than standard paper sessions. The program is an exciting and topical mix of
cutting-edge research and thought in CSCW.
A major change for CSCW beginning this year is our move from being an biennial to an annual
conference. This has meant a change in the time of the conference (from November to February),
and subsequent changes in all of our normal deadlines and procedures. Despite these changes, the
community has responded with enormous enthusiasm, and we look forward to the future of yearly
meetings under the ACM CSCW banner.
A conference the size of CSCW requires a huge amount of planning. There is a large team behind the
scenes carrying out this work: thirty-four chairs have been organizing venues, deadlines, reviews,
and logistics for more than a year and a half. The success of the 2010 conference is due to the tireless
efforts of the chairs, the paper reviewers, and the student volunteers, and we deeply appreciate their
commitment and dedication. In the coming months, when you are asked to serve the community in
one of these roles, we hope you will seize the opportunity to contribute to the continued success of
the CSCW conference.
We hope you enjoy your experience at CSCW 2010!
Kori Inkpen, Microsoft Research
Carl Gutwin, University of Saskatchewan
Contents
Welcome . ......................................................................................................................................... 2
Table of Contents ....................................................................................................................... 3
Supporters ...................................................................................................................................... 4
General Information . ............................................................................................................... 5
Conference at a Glance .......................................................................................................... 6
ACM and SIGCHI ......................................................................................................................... 8
CSCW Awards and Special Events .................................................................................. 9
Venue Information ................................................................................................................. 11
Saturday Workshops ............................................................................................................. 11
Sunday Workshops ................................................................................................................ 12
Sunday Doctoral Colloquium ......................................................................................... 14
Technical Program | Monday .......................................................................................... 15
Technical Program | Tuesday . ......................................................................................... 24
Technical Program | Wednesday .................................................................................. 31
Reviewers ...................................................................................................................................... 36
Savannah ...................................................................................................................................... 39
Maps ............................................................................................................................. Back Cover
Supporters
CSCW is especially grateful for the sponsorship of the following organizations. Their support extends the
number of people who can afford to participate in CSCW, including the vital participation of students in
the field. We appreciate not only this support but also the active participation of these organizations in the
conference planning and technical program.
Sponsor
Champions
Benefactors
Contributor
Friends
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The 2010 ACM Conference on Computer Supported Cooperative Work
General Information
The CSCW conference exists due to the hard work of hundreds of volunteers, especially those who review
the numerous contributions we receive. We acknowledge the contributions of the CSCW 2010 reviewers and
committees. The CSCW community appreciates your contribution to the conference and to the field.
Conference Committee
Conference Co-Chairs:
Kori Inkpen,
Microsoft Research, USA
Carl Gutwin, University of
Saskatchewan, Canada
Technical Program Chair:
John C. Tang,
Papers and Notes
Co-Chairs:
Steve Whittaker,
University of Sheffield, UK
Elizabeth F. Churchill,
Yahoo! Research, USA
Treasurer:
Stephen Hayne, Colorado State
University, USA
Panels Chair:
Judith Olson, University of
California, Irvine, USA
Workshops Co-Chairs:
Kenton O’Hara, CSIRO, Australia
David Pinelle, University of
Gilly Leshed,
Cornell University, USA
Videos Co-Chairs:
Hideaki Kuzuoka,
University of Tsukuba, Japan
Cliff Lampe, Michigan State
University, USA
Interactive Posters
Co-Chairs:
Regan Mandryk, University of
Darren Gergle, Northwestern
University, USA
Demonstrations
Co-Chairs:
Jeremy Birnholtz,
Luigina Ciolfi,
University of Limerick, Ireland
Doctoral Colloquium
Co-Chairs:
Tom Rodden, University of
Nottingham, UK
Gillian Hayes, University of
CSCW Horizon Co-Chairs:
Li-Te Cheng, IBM Research, USA
Louise Barkhuus, University of
California, San Diego, USA
Madness Chair:
Shaowen Bardzell,
Indiana University, USA
Awards Chair:
Pamela Hinds,
Stanford University, USA
Publications Co-Chairs:
Danyel Fisher,
Petra Isenberg,
University of Calgary, Canada
Aleksandra Sarcevic,
Rutgers University, USA
Publicity Co-Chairs:
Scott Counts,
Tom Gross, Bauhaus-University
Weimar, Germany
Industry Liaison
Co-Chairs:
Bo Begole, PARC, USA
Steven Poltrock, Boeing, USA
A/V and Computing
Co-Chairs:
Brian Meyers,
Sasa Junuzovic, University
of North Carolina at Chapel
Hill, USA
Student Volunteers
Co-Chairs:
Ilaria Liccardi, University of
Southampton, UK
Gary Hsieh, Carnegie Mellon
University, USA
Graphic Designer and
Webmaster:
Kurt Luther, Georgia Institute
of Technology, USA
Associate Chairs:
Mark Ackerman,
University of Michigan, USA
Daniel Avrahami,
Intel Research, USA
Jakob E. Bardram, IT University
of Copenhagen, Denmark
Jeffrey Bardzell,
Shaowen Bardzell,
Louise Barkhuus, University of
Michel Beaudouin-Lafon,
University of Paris, France
Olav Bertelsen,
Aarhus University, Denmark
Jeanette Blomberg,
IBM Research, USA
Barry Brown, University of
Dan Cosley,
Giorgio De Michelis, University
of Milano-Bicocca, Italy
Anind Dey, Carnegie Mellon
University, USA
Danyel Fisher,
Susan R. Fussell,
Darren Gergle,
Northwestern University, USA
Tom Gross, Bauhaus-University
Weimar, Germany
Jeffrey T. Hancock,
Jim Herbsleb, Carnegie
Mellon University, USA
Oskar Juhlin, Stockholm
University, Sweden
Joseph ‘Jofish’ Kaye,
Nokia Research Center, USA
David Kirk,
University of Nottingham, UK
Hideaki Kuzuoka,
University of Tsukuba, Japan
Cliff Lampe, Michigan State
University, USA
Liz Lawley, Rochester
Institute of Technology, USA
Wendy Mackay, INRIA, France
Gloria Mark, University of
David Millen,
IBM Research, USA
Meredith Ringel Morris,
Mor Naaman,
Rutgers University, USA
Les Nelson, PARC, USA
Mark W. Newman,
University of Michigan, USA
Gary Olson, University of
Judith Olson, University of
Antti Oulasvirta, Helsinki
Institute for Information
Technology, Finland
Dave Randall, Manchester
Metropolitan University, UK
Madhu C. Reddy,
The Pennsylvania State
University, USA
Nottingham, UK
Carla Simone, University of
Milano-Bicocca, Italy
Sun Chengzheng,
Nanyang Technological
University, Singapore
Michael Twidale,
University of Illinois at
Urbana-Champaign, USA
Gina Venolia,
Leon Watts,
University of Bath, UK
Chen Zhao,
Microsoft Research, China
Awards
Committee:
Susan R. Fussell,
Hideaki Kuzuoka, University of
Tsukuba, Japan
David Millen,
IBM Research, USA
Meredith Ringel Morris,
Nottingham, UK
Conference Program
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Conerence at a Glance
Saturday all day
Sunday all day
(09:00-18:00)
(09:00-18:00)
Monday
Time
Location
Event
Conference Welcome
09:00-10:30
Savannah A
Opening Keynote
by Clay Shirky
Workshops
W1, W4, W6
Doctoral Colloquium
& Workshops
W7, W8, W10, W11, W12
10:30-11:00
Foyer
Coffee Break
(sponsored by IBM Research)
11:00-12:00
Savannah A
CSCW 2010 Madness
12:00-14:30
Savannah B
Won’t Get Fooled Again:
Honesty and Trust Online
Savannah C
He Said She Said:
Analyzing Interaction Patterns
Savannah D+E
Panel: What’s Up with Culture?
Savannah A
Coffee Break
Savannah B
Helping Hands:
Communities and Volunteers
Savannah C
Meeting in the Middle
Savannah D+E
Panel: Tapping the Social Web
for CSCW Research:
Terms of Service, Ethics, and Bias
18:00-19:00
Savannah D+E
CSCW Town Hall Meeting
19:00-21:30
Atrium + Riverwalk
Demonstrations and Interactive
Posters Reception
14:30-16:00
16:00-16:30
16:30-18:00
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Lunch Break
Tuesday
Time
09:00-10:30
10:30-11:00
11:00-12:00
Wednesday
Location
Event
Savannah B
Wikipedia as a Collaboration Culture
Savannah C
Wish You Were Here:
Communication in Families
Savannah D+E
Groupware Technologies
Savannah A
Coffee Break
(sponsored by Microsoft Research)
Savannah B
Me, Us and Them: Affilliation,
Reputation and Social Media Use
Savannah C
Social Software Engineering
Savannah D+E
Special Session: Reflecting on the
DARPA Red Balloon Challenge
12:00-14:30
Lunch Break
Savannah B
Time
09:00-10:30
10:30-11:00
11:00-12:30
Location
Event
Savannah B
Crossing Cultures
Savannah C
All in the Family:
Living and Playing Together
Savannah D+E
Videos
Savannah A
Coffee Break
Savannah B
What’s That?: Collaborative
Visual Sense-making
Savannah C
Communication Technologies
for Social Inclusion
Savannah D+E
CSCW Horizon: New Horizons
with Massive Data
12:30-15:00
Lunch Break
Participating Online
Conference Farewell
14:30-16:00
Savannah C
Collaboration in Place
15:00-16:30
16:00-16:30
16:30-18:00
19:00-22:00
Savannah D+E
CSCW Horizon: Questions for CSCW
Savannah A
Coffee Break
Savannah B
A Bug’s Life: Collaborative Debugging
Savannah C
Everyday Healthcare
Savannah D+E
Panel: Get Off My e-Lawn:
Mulching Youth and Technology
Charles Morris Center
Conference Banquet
(sponsored by Nokia)
Savannah A
Closing Keynote
by Mizuko Ito
Conference Program
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ACM and SIGCHI
CSCW 2010 is sponsored by ACM’s Special Interest
Group on Computer-Human Interaction (ACM
SIGCHI). ACM, the Association for Computing
Machinery, is an educational and scientific society
uniting the world’s computing educators, researchers,
and professionals to inspire dialogue, share resources,
and address the field’s challenges. Visit www.acm.org
for more information about the ACM.
SIGCHI is the premier international society for
professionals, academics, and students who are
interested in human technology and human-computer
interaction (HCI). SIGCHI provides a forum for the
discussion of all aspects of HCI through conferences,
including the flagship CHI conference, publications,
web sites, email discussion groups, courses, workshops,
outreach and other services. Members can also be
involved in HCI-related activities with others in
their region through local SIGCHI chapters. Visit
www.sigchi.org to learn more about SIGCHI.
Accompanying Person Registration
CSCW 2010 welcomes accompanying persons
including children at the conference. Partners,
spouses, and significant others may purchase an
“accompanying person” pass to gain access to all
public social functions, the exhibits, interactivity,
and breaks in the commons, but not technical
sessions. Infants are welcome in sessions and at
social activities provided they are not a distraction to
the other attendees. Children between the ages of
1 and 18 may attend social activities by purchasing
a “accompanying person” pass, again providing they
are not a distraction to the other attendees.
Additional tickets for the conference banquet alone,
not including other conference events, exhibits,
breaks and meals, may be purchased at the CSCW
Registration Desk.
See “Making SIGCHI Conferences ‘Family-Friendly’”
in the October 2007 SIGCHI Bulletin for more details
about this policy.
CSCW Conference Policies
Blogging, Tweeting, Photograph and Slide Sharing
CSCW encourages conference participants to blog
and tweet CSCW while at the event. Please add the
category or keyword “CSCW 2010” to your blog entries
and tweets so that others may easily find them. We
also encourage sharing your photographs of the
conference via your selected online photo service.
Again, please add the tag “CSCW 2010” to your photos.
Similarly, we encourage conference presenters to
upload slides of their presentations to an online
slideshare service using the tag “CSCW 2010”.
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Recording Prohibited
The use of any type of audio or video recording
device is not permitted during any part of the
conference. The use of still cameras is permissible.
However, reprinting photographs in print or
electronic publications is prohibited without the
written permission of the people photographed.
Best of CSCW Awards
Congratulations to award winners and nominees
for their outstanding contributions to CSCW 2010
and to our field! The SIGCHI “Best of CSCW” awards
honor exceptional submissions to SIGCHI sponsored
conferences. The CSCW Papers and Notes committee
nominated up to 5% of the submissions as Award
Nominees. A separate awards committee then chose
no more than 2% of the total submissions to receive
a “Best” designation.
Look for these two icons next to the papers and
notes that have been designated for an award.
CSCW 2010 Best Paper or Note,
Awarded by SIGCHI
CSCW 2010 Honorable Mention Paper or Note, Awarded by SIGCHI
CSCW 2010 Special Events
Special Events are open to all registered conference
participants and those who hold an accompanying
person registration.
Special Session: Reflecting on the DARPA Red
Balloon Challenge
Tuesday 11:00-12:00
Location: Savannah D+E
Monday 18:00-19:00
To mark the 40th anniversary of the Internet, the
DARPA Network Challenge explored the roles the
Internet and social networking play in solving
broad-scope, time-critical problems. Teams had to
find 10 moored red weather balloons deployed at
undisclosed locations across the continental United
States. A team from MIT located all 10 balloons in
less than 9 hours. In this special session, participants
in the competition (including an MIT team member)
will reflect on what the CSCW research community
can learn from this timely CSCW event.
The CSCW Town Hall Meeting is a time dedicated for
the CSCW steering committee to interact with
members of the CSCW community who will attend
CSCW 2010, harnessing their interests, and addressing
their concerns about future directions of the CSCW
conference. At this meeting, the process for identifying
new members of the CSCW steering committee will
be discussed with attendees.
Demonstrations and Interactive Posters Reception
Sponsored by Smart Technologies
Monday 19:00-21:30
Location: Atrium + Riverwalk
Come to this reception for the chance to interact
directly with researchers and practitioners who are
presenting demonstrations and results of cutting
edge ideas in collaborative systems and research.
In addition, our sponsors will be showing off their
latest technology and ideas. The event will include
reception-style buffet food. A cash bar will be available.
CSCW Horizon
Tuesday 14:30-16:00 | Wednesday 11:00-12:30
CSCW Horizon is the new alternative venue for our
community - a place for creative, unorthodox and
inspirational contributions that can range from
essays, films, and design mockups to technology
explorations, interactive demonstrations, and
theatre. The tone of Horizon presentations can be
academic, fun, speculative, or critical. They will help
advance the CSCW community by provoking
Conference Program
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debate, predicting beyond the research horizon,
or revealing unresolved issues in the field. These
non-archival works provide conference attendees
with a fresh look at our discipline. Be sure to check
out this new part of the CSCW conference.
Conference Banquet
Sponsored by Nokia | Tuesday 19:00-22:00
Location: Charles Morris Center, 10 East Broad Street,
Savannah, GA 31401
The CSCW 2010 banquet and reception is located
just a few minutes’ walk from the main conference
hotel. The Charles Morris Center is a historic 1881
building on a site that was originally an experimental
farm for the production of Georgia silk. The Center
provides a number of spaces (both indoor and
outdoor) for mixing, mingling, and catching up
with friends new and old. There will be plenty of
food, drink, and entertainment, all served up in true
Southern style. Remember your banquet ticket!
Special Video Session
Wednesday 9:00-10:30
This session will showcase the CSCW 2010 video
program and will also bring back a few old favorites
from years gone by. Join your host, Cliff Lampe, in
a star-studded and popcorn-fuelled ride through
CSCW videoland - just in time for awards season!
Integrated Demos | Throughout the Conference
Location: Savannah A
Conference attendees are invited to explore these
demos that will run throughout the conference.
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Sense-Making and Credibility of Health
Information on the Social Web: A Multi-Method
Study Assessing Tagging and Tag Clouds
http://peptalk.problemshift.com/demo
Laura O’Grady, University of Toronto
Lisa Betel, University of Toronto
Aviv Shachak, University of Toronto
Explore a tagging feature and a tag cloud searching
function in this online message forum that will
facilitate collaboration and allow users to better
assess the credibility of health content:
Building a Shared Understanding of
CSCW 2010: An Integrative Demo Using Saturate
Jonathan Sillito, University of Calgary
Want to learn how to do open coding?
Use Saturate (a web application supporting
collaborative qualitative analysis) to help
analyze the CSCW conference.
“Mate, the Game”
www.matethegame.info
Instigators: Elizabeth F. Churchill (Yahoo! Research)
David Malouf (Savannah College of Art and Design)
Win Burleson (Arizona State University)
Designers: Ian Oberholtzer, Joanie Jochamowitz,
Nam Nguyen, Greg Sims, Ian Ng, Michael Deluise
(Savannah College of Art and Design)
Developers: Edison Thomaz (Slife Labs, LLC), David
Ayman Shamma (Yahoo! Research)
Ahoy there maties! Document your discovery of
Savannah and get all matey with your fellow
conference goers while you’re at it. Try our mobile
sharing experience, Mate, the Game.
Venue Information
Registration Hours:
Saturday
Sunday
Monday
Tuesday
Wednesday
8:00 – 18:00
8:00 – 18:00
8:00 – 18:00
8:00 – 18:00
8:00 – 12:00
Speaker Ready Room
Location: General McIntosh
The Speaker ready room serves as a central check-in
point for speakers and session chairs. Appointments
will be taken on a first-come, first-served basis, and
should be made with the staff person in Speaker
Ready Room.
Speaker ready room hours:
Saturday
8:00 – 18:30
Sunday
8:00 – 18:30
Monday
8:00 – 18:30
Tuesday
8:00 – 18:30
Wednesday
8:00 – 12:00
Student Volunteers
Student Volunteers are a great source of information
about the conference. They help give the conference a
friendly, helpful face and work hard to assist during the
whole conference. Many are working on their Masters
or Ph.D. and some are looking for job or internship
opportunities. Please be courteous to them and feel
free to ask them questions. You can identify Student
Volunteers by their dark red, pirate-themed t-shirts.
Saturday Workshops
Workshops provide a valuable opportunity for small communities of people with diverse perspectives to
engage in rich one- and two-day discussions about a topic of common interest. Workshop participants are
pre-selected based on submitted position papers. Look for the results of workshop activities
to be on display as posters during the Demonstrations and Interactive Posters session on Monday evening.
Workshops start at 9:00.
W1: Collective Intelligence in
Organizations: Toward a Research Agenda
Location: Forsyth
Gregorio Convertino, PARC
Antonietta Grasso, Xerox Research Center Europe
Joan DiMicco, IBM Research
Giorgio De Michelis, University of Milano-Bicocca
Ed H. Chi, PARC
A new generation of Web tools is penetrating into
organizations after their successful adoption within
the consumer domain (e.g., social networking;
sharing of photos, videos, tags, or bookmarks;
wiki-based editing). These tools and the collaborative
processes that they support on the large scale are
often referred to as Collective Intelligence (CI). The
workshop will focus on CI tools for collaboration in
work-related settings, especially for task forces now
increasingly common in industry or government.
The workshop is aimed at refining the problem,
summarizing pioneer work on CI in general (i.e.,
exemplars of practices and tools), and ultimately
developing a research agenda that specifically
addresses the problem of supporting CI among
workers in organizations.
Conference Program
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W4: Revisiting Research Ethics in the Facebook
Era: Challenges in Emerging CSCW Research
Location: Oglethorpe A+B
Sunday Workshops
Amy Bruckman, Georgia Institute of Technology
Karrie Karahalios, University of Illinois at
Urbana-Champaign
Robert E. Kraut, Carnegie Mellon University
Erika Shehan Poole, Georgia Institute of Technology
John C. Thomas, IBM T.J. Watson Research Center
Sarita Yardi, Georgia Institute of Technology
W7: New Frontiers in Telepresence
Location: Johnson
New research paradigms in CSCW come with unforeseen ethical challenges. In particular, online social
research tests the boundaries of public observation,
third-party disclosure, and anonymization methods.
Furthermore, there are differences in norms about
what is and is not ethical among various research
disciplines studying the Web. This workshop will bring
together CSCW researchers who are interested in
ethical challenges and best practices for studying
the Web. We anticipate this workshop will include a
mix of seasoned veterans from industry and academia,
HCI/CSCW educators, and newcomers to the field.
From this workshop, we will foster the development of
a network of researchers who will help shape university and corporate best practices for online research.
Telepresence technology has only begun to scratch
the surface of how people establish a sense of shared
presence and space among separated members of a
group. Attempting to broaden our current, limited
conceptions of telepresence may uncover many new
opportunities for telepresence innovation. For example,
our current conceptions of telepresence meetings
are as monolithic events. However, work is often
varied and diverse in terms of people, topology, goals,
history, relationships, etc. What new design space
is defined if telepresence grew to encompass this
variety of work? As a second example, telepresence
supports what happens during typical meetings or
calls. However, interactions among a pair or group
of people span days, months, or years. How does
the suite of telepresence experiences work together
and play out in the long term? This workshop, using
a “soapbox madness” approach, will identify major
topics that break out of current, limited conceptions
of telepresence to spur new technology ideas.
W6: Fun, seriously?
Location: Telfair
Li-Te Cheng, IBM T.J. Watson Research Center
N. Sadat Shami, IBM T.J. Watson Research Center
Mark Blythe, University of York
Nathan Bos, Johns Hopkins University
Fun and work are becoming intertwined in employees’
experiences. Whether through serious games, social
software, best practices, or corporate culture, fun
at work is shaping how workers collaborate with
each other. This workshop seeks to bring together
a diverse community exploring research related to
fun in a work context. Through position papers and
interactive discussions, participants will discuss what
does it mean to ‘have fun’ in a work context, why fun
is important at work, how can fun be communicated
through design, and how can fun be measured.
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Workshops start at 9:00.
Gina Venolia, Microsoft Research
Judith Olson, University of California, Irvine
David Nguyen, Accenture Labs
W8: Handovers & Handoffs: Collaborating in Turns
Location: Telfair
Nikhil Sharma, University of Michigan
Michael Cohen, University of Michigan
Brian Hilligoss, University of Michigan
Emily Patterson, The Ohio State University
Handoffs and handovers are common domains. They
are crucial to effective team performance, but are also
considered ripe opportunities for the introduction of
errors and inefficiencies. A workshop is proposed to
examine the various types of handovers/handoffs,
ways of better supporting handovers/handoffs with
technology, and exploring possible benefits of
handovers/handoffs. It is expected that the workshop
will help advance understanding of handovers/
handoffs as a form of collaboration and will bring
relevant collaboration research to bear on the
problem of errors in handovers/handoffs.
W10: Collaborative Information Retrieval
Location: Pulaski
Meredith Ringel Morris, Microsoft Research
Gene Golovchinsky, FX Palo Alto Laboratory, Inc.
Jeremy Pickens, FX Palo Alto Laboratory, Inc.
Although most digital information-seeking tools are
designed for solo use, studies have shown that groups
of many types (e.g., students, families, and knowledge
workers) have shared information needs that are not
adequately served by status quo technologies. This
workshop seeks to bring together researchers with
backgrounds in CSCW, social computing, information
retrieval, library sciences, and HCI to discuss the research
challenges associated with the emerging field of
collaborative information seeking. This workshop will
serve as an opportunity to make connections with
researchers with diverse backgrounds, to learn about
participants’ works-in-progress, and to brainstorm
on topics of mutual interest, such as developing
standardized evaluation tasks for collaborative information seeking systems and considering how new
media such as social networking and microblogging
tools can play a role in collaborative information seeking.
W11: The Changing Dynamics of
Scientific Collaborations
Location: Forsyth
Cecilia Aragon, Lawrence Berkeley National Laboratory
Jeffrey Heer, Stanford University
Charlotte Lee, University of Washington
Claudio Silva, University of Utah
The confluence of two major trends in scientific
research is leading to an upheaval in standard
scientific practice and collaborative technologies. A
new generation of scientists, working in large-scale
collaborations, is repurposing social software for use
in collaborative science. Existing social tools such
as chat, IM, and FriendFind are being adopted and
modified for use as group problem-solving facilities.
At the same time, exponentially greater and more
complex datasets are being generated at a rate that
is challenging the limits of current hardware, software,
and human cognitive capability. A concerted effort
to create software that will support new scientific
practices and handle this data tsunami is redefining
the collaboratory and represents a new frontier for
computer supported cooperative work. This follow-on
event to a similarly themed workshop at CHI 2009 is
intended to foster community among researchers
and practitioners from multiple disciplines interested
in the changing dynamics of scientific collaborations.
W12: CSCW Research in Healthcare:
Past, Present, and Future
Location: Oglethorpe A+B
Madhu C. Reddy, The Pennsylvania State University
Jakob E. Bardram, IT University of Copenhagen
Paul Gorman, Oregon Health and Science University
Although many prior CSCW studies and technologies
have focused on clinical and hospital settings, the
changing nature of healthcare delivery opens a
larger space for CSCW research. For instance, the
concept of individuals managing their own health
information through a Personal Health Record (PHR)
raises new questions about collaboration mediated
over differing levels of expertise and terminology,
as well as across organizational boundaries and
professional disciplines. This workshop has three
main goals. First, we will explore the contributions
that CSCW has made to our understanding of
collaboration in the healthcare setting. Second, we
will identify challenges to conducting research in
the healthcare field. Third, we will develop a research
agenda for future research in healthcare. Building on
these discussions, participants will be encouraged to
submit papers for a special issue of The International
Journal of Medical Informatics on Collaboration in
Healthcare Settings: The Role of Informatics.
Conference Program
13
Sunday Doctoral Colloquium
The Doctoral Colloquium is a forum in which Ph.D. students meet and discuss their work with each other
and with a panel of experienced CSCW researchers and practitioners. Students are selected to participate in
the colloquium through a competitive review process. The colloquium will include a dinner Saturday evening,
February 6, and will be held all day Sunday, February 7. Students will display posters of their research
during the Demonstrations and Interactive Posters session on Monday evening.
Doctoral Colloquium Mentors
Tom Rodden, University of Nottingham, UK (chair)
Gillian Hayes, University of California, Irvine, USA (chair)
Geraldine Fitzpatrick, University of Sussex, UK /
Vienna University of Technology, Austria
Saul Greenberg, University of Calgary, Canada
Mark Ackerman, University of Michigan, USA
Mary Beth Rosson, The Pennsylvania State
University, USA
Doctoral Colloquium Participants
Awareness and Usability Issues in Clinical
CSCW Systems
Ole Andreas Alsos, Norwegian University of Science
and Technology
Using Group Interaction History in the Wild
Scott Bateman, University of Saskatchewan
Strengthening Elder’s Social Networks Through
Ambient Information Systems and SNS
Raymundo Cornejo-García, Centro de Investigación
Científica y de Educación Superior de Ensenada
Empirical Studies of the Searching Behavior
of Novice Users when Looking for Technical
Information on Online Communities
Fernando Filho, State University of Campinas
14
Empowering Kids to Create and Share
Programmable Media
Andrés Monroy-Hernández, Massachusetts Institute
of Technology
Accomplishing Intercultural Collaboration
Lilly Irani, University of California, Irvine
Cooperative Production of Public Input
Travis Kriplean, University of Washington
Exploring Mobile Technologies for the Urban
Homeless
Christopher Le Dantec, Georgia Institute of Technology
Technologies for Supporting Bereaved Families
Mike Massimi, University of Toronto
HC x ICT: A Formula for Alternative Development?
Exploring the Projecthonduras.com Network
Sharon McLennan, Massey University
Clinical Cooperative Task Management & Patient
Handoff
Daniel Stein, Columbia University
Microblogged Contributions to the Emergency
Arena: Discovery, Interpretation and Implications
Sarah Vieweg, University of Colorado at Boulder
Social Performances: Understanding Open
Sharing and Remix Culture
Jude Yew, University of Michigan
Technical Program | Monday
Monday
Time
Location
Event
Conference Welcome
09:00-10:30
Savannah A
Opening Keynote
by Clay Shirky
10:30-11:00
Foyer
Coffee Break
11:00-12:00
Savannah A
CSCW 2010 Madness
12:00-14:30
Lunch Break
Savannah B
Won’t Get Fooled Again: Honesty and Trust Online
Savannah C
He Said She Said: Analyzing Interaction Patterns
Savannah D+E
Savannah A
Coffee Break
Savannah B
Helping Hands: Communities and Volunteers
Savannah C
Savannah D+E
Panel: Tapping the Social Web for CSCW Research:
Terms of Service, Ethics, and Bias
18:00-19:00
Savannah D+E
19:00-21:30
Atrium + Riverwalk
Demonstrations and Interactive Posters Reception
14:30-16:00
16:00-16:30
16:30-18:00
Conference Program
15
Monday | 09:00—09:30
Opening Plenary
CSCW 2010 Madness
The conference kicks off early Monday. The
conference chairs will describe the conference
technical program and events.
Presenters of papers, notes, panels, and special
events will give thirty-second briefings of the contents of their presentations during this “Madness”
session. The session will cover the entire CSCW 2010
conference, so be sure to attend - use this time to
get a preview of the technical program, and as a
guide to planning the sessions you attend during
the conference.
Monday | 09:30—10:30
Opening Keynote
Clay Shirky
Clay Shirky is a writer, educator,
and consultant on the social
and economic effects of
Internet technologies. He is an
adjunct professor at New York
University (NYU) in their
graduate Interactive
Telecommunications Program, where he teaches
courses on the interrelationships of social and
technological networks, particularly how they shape
culture and vice-versa. He consults to a variety
of organizations on network technologies, and is
an acknowledged expert on collaboration tools,
social networks, peer-to-peer sharing, collaborative
filtering, and Open Source development. Clay has
spoken and written extensively on the Internet since
1996, with regular columns in Business 2.0, FEED,
OpenP2P.com and his own shirky.com blogsite. He
has appeared in The New York Times, Time, The Wall
Street Journal, the Harvard Business Review, and
others. In his latest book, Here Comes Everybody,
Clay explores how organizations and industries are
being upended by open networks, collaboration,
and user appropriation of content production
and dissemination.
16
Monday | 11:00—12:00
Monday | 14:30—16:00
Won’t Get Fooled Again: Honesty and
Trust Online
Location: Savannah B
Chair: Elizabeth F. Churchill, Yahoo! Research
“on my way”: Deceptive Texting and
Interpersonal Awareness Narratives (note)
Jeremy Birnholtz, Cornell University
Jamie Guillory, Cornell University
Jeffrey T. Hancock, Cornell University
Natalya Bazarova, Cornell University
Examines how people use text messaging to manage
their availability for interaction. Participants
frequently drew on ambiguities inherent in SMS
to craft plausible, but sometimes deceptive,
accounts of their activities.
Reading Between the Lines: Linguistic Cues
to Deception in Online Dating Profiles (note)
He Said She Said: Analyzing Interaction
Patterns
Catalina L. Toma, Cornell University
Location: Savannah C
This study shows that deception in online dating
profiles correlates with changes in how daters write
about themselves in the open-ended portion of the
profile (i.e., “about me” section).
Warrants and Deception in Computer
Mediated Communication (note)
Darcy Warkentin, University of British Columbia,
Okanagan
Michael Woodworth, University of British Columbia,
Okanagan
Nicole Cormier, Ryerson University
The present paper examined how warrants, or
connections to our real-world identity, constrain
deception across different media. The results indicate
that warrants suppress both the frequency and
seriousness of lies regardless of medium.
Perceptions of Trustworthiness Online:
The Role of Visual and Textual Information
Catalina L. Toma, Cornell University
This paper examines how (1) the perceived
trustworthiness of online daters and (2) the accuracy
of these perceptions are affected by the type of
information available in online profiles (photographs,
textual self-descriptions or photographs and textual
self-descriptions together).
Chair: Darren Gergle, Northwestern University
Social Language Network Analysis (note)
Andrew J. Scholand, Sandia National Laboratories
Yla R. Tausczik, University of Texas at Austin
James W. Pennebaker, University of Texas at Austin
In this note we introduce a new methodology that
combines tools from social language processing
and network analysis to identify socially situated
relationships between individuals, even when these
relationships are latent or unrecognized.
Notifications and Awareness: A Field Study of
Alert Usage and Preferences (note)
Shamsi T. Iqbal, Microsoft Research
Eric Horvitz, Microsoft Research
We report results demonstrating the impact of email
notifications on users’ awareness and task focus as
well as perceived value and disruption.
Receptionist or Information Kiosk: How Do
People Talk With a Robot?
Min Kyung Lee, Carnegie Mellon University
Sara Kiesler, Carnegie Mellon University
Jodi Forlizzi, Carnegie Mellon University
What is the meaning of a simple hello? We show
through our analysis that a greeting to a robot can
predict a social script for interaction.
Conference Program
17
Same Places, Same Things, Same People? Mining
User Similarity on Social Media
Ido Guy, IBM Haifa Research Laboratory
Michal Jacovi, IBM Haifa Research Laboratory
Adam Perer, IBM Haifa Research Laboratory
Inbal Ronen, IBM Haifa Research Laboratory
Erel Uziel, IBM Haifa Research Laboratory
Common blogs and communities, common tags and
bookmarks, or common friends and people tagged.
Which are the best social media sources to mine user
similarity from?
Susan R. Fussell, Cornell University (Co-Moderator)
Qiping Zhang, Long Island University (Co-Moderator)
Pamela Hinds, Stanford University (Panelist)
Chen Zhao, Microsoft Research (Panelist)
Volker Wulf, University of Siegen (Panelist)
John C. Thomas, IBM Research (Discussant)
This panel addresses the challenge of conceptualizing
cultural variation in CSCW research and tool
development. It will start with a brief overview of
currently popular theories of cultural difference,
followed by panelist and discussant presentations
addressing key issues with respect to culture: (a) Are
cultural differences an important concept for CSCW?
(b) If so, what are appropriate ways to characterize
these differences? (c) What kinds of differences are
most relevant to our work? We will end the panel
with audience questions and commentary.
Monday | 16:30—18:00
Helping Hands: Communities and
Volunteers
Chair: John C. Tang, Microsoft Research
Interorganizational Coordination and Awareness
in a Nonprofit Ecosystem
Jennifer Stoll, Georgia Institute of Technology
W. Keith Edwards, Georgia Institute of Technology
Elizabeth D. Mynatt, Georgia Institute of Technology
Nonprofit organizations must engage in effective
coordination with others in order to accomplish
their mission. We characterize the context and
identify challenges facing a nonprofit ecosystem
attempting network-level interorganizational
coordination.
Eliciting and Focusing Geographic
Volunteer Work
Reid Priedhorsky, University of Minnesota
Mikhil Masli, University of Minnesota
Loren Terveen, University of Minnesota
We devised two techniques to elicit and focus
geographic volunteer work, finding that they
succeeded in eliciting work and that the work
done benefitted the community by reducing the
length of computed routes.
An Empirical Study of Critical Mass and Online
Community Survival
Daphne Raban, University of Haifa
Mihai Moldovan, New Jersey Institute of Technology
Quentin Jones, New Jersey Institute of Technology
We address the gap between different explanations
of critical mass. Through a large-scale study of IRC
chat channels we provide predictors for chat
channel survival.
18
Chair: Umer Farooq, Microsoft Corporation
Lessons from ThoughtSwap-ing:
Increasing Participants’ Coordinative Agency in
Facilitated Discussions
Margaret Dickey-Kurdziolek, Virginia Polytechnic
Institute and State University
Matthew Schaefer, Virginia Polytechnic Institute and
State University
Deborah Tatar, Virginia Polytechnic Institute and
State University
Ian P. Renga, University of Colorado at Boulder
Collaborative tools must be flexible, maintain the
user’s coordinative agency, and be appropriable in
many contexts. Our discussion tool, ThoughtSwap,
deepens and facilitates discussion while supporting
coordination.
Throwing Voices: The Psychological
Impact of the Spatial Height of Projected
Voices (note)
Leila Takayama, Willow Garage
Clifford Nass, Stanford University
This controlled lab experiment explores how
audio projection technologies influence dominance
behaviors between people and voice agents in a
collaborative decision-making task domain.
Exploring Spatialized Audio & Video for
Distributed Conversations (note)
Rajesh Hegde, Microsoft Research
Mary Czerwinski, Microsoft Research
Zhengyou Zhang, Microsoft Research
This research examined three-way distributed
conversations and demonstrated significant benefits
to adding spatialized video to an audio conference,
including perceived quality, engagement, and the
ability to track the conversation.
Catchup: A Useful Application of
Time-Travel in Meetings (note)
Simon Tucker, University of Sheffield
Ofer Bergman, University of Sheffield
Anand Ramamoorthy, University of Sheffield
Steve Whittaker, University of Sheffield
We develop and evaluate a novel audio player that
allows ‘time-travel’ to assist latecomers to meetings.
It automatically identifies the gist of what was missed,
allowing people to catch up and participate effectively.
Idea Expander: Supporting Group
Brainstorming with Conversationally
Triggered Visual Thinking Stimuli (note)
Hao-Chuan Wang, Cornell University
Dan Cosley, Cornell University
Susan R. Fussell, Cornell University
Presents an approach for supporting brainstorming
by augmenting conversations with related pictures
chosen by an agent. Shows how underlying
socio-cognitive processes are orchestrated with
the technology. Presents a pilot evaluation.
Conference Program
19
Panel: Tapping the Social Web for
CSCW Research: Terms of Service,
Ethics, and Bias
20
Monday | 18:00—19:00
Town Hall Meeting
Danyel Fisher, Microsoft Research (Co-Moderator)
David W. McDonald, University of Washington
(Co-Moderator)
Elizabeth F. Churchill, Yahoo! Research (Co-Moderator)
Karrie Karahalios, University of Illinois at UrbanaChampaign (Panelist)
Cliff Lampe, Michigan State University (Panelist)
Andrew Brooks, University of California, Berkeley
(Panelist)
Amy Bruckman, Georgia Institute of Technology (Panelist)
The CSCW Town Hall Meeting is a time dedicated for
the CSCW steering committee to interact with
members of the CSCW community who will attend
CSCW 2010, harnessing their interests, and addressing
their concerns about future directions of the CSCW
conference. At this meeting, the process for identifying
new members of the CSCW steering committee will
be discussed with attendees.
Social, collaborative web applications such as
Facebook, YouTube, Flickr are invaluable sources of
network, social, and behavioral data. They are
also increasingly used to recruit participants for
experimental, survey, interview and ethnographic
studies. Two sets of issues arise for conducting
relevant, valuable, ethical and meaningful research.
First, issues derive from restrictions imposed by
companies’ legal Terms and Conditions – specifically,
sites and services are laden with conditions of access
that may constrain researchers from being able to
collect the data they need to address research
questions. Second, questions arise around research
validity and research ethics. Where access is possible
at all, sampling can be skewed owing the specifics
of the implementation of the emergent social
graph. Additionally given the nature of social sites,
inadvertent violation of researcher/participant
privacy can result from the ready availability of
personal content - and the facility with which one
can view content generated by those who are linked
to study participants but who may not themselves
be participants. In this panel, we bring researchers
and industrial representatives together to discuss
these and related issues – addressing what issues
arise when attempting to conduct valid and ethical
research, while adhering to industry requirements.
Demonstrations and Interactive Posters
Reception
Monday | 19:00—21:30
Sponsored by Smart Technologies
Location: Atrium + Riverwalk
Come to this reception for the chance to interact
directly with researchers and practitioners who are
presenting demonstrations and results of cutting
edge ideas in collaborative systems and research.
The event will include reception-style buffet food.
A cash bar will be available.
Interactive Posters
A Collaborative Lexical Data Design System for
Speech Recognition Application Developers
Hiroshi Sasaki, Waseda University
Teppei Nakano, Waseda University
Shinya Fujie, Waseda University
Tetsunori Kobayashi, Waseda University
A Communicative Framework for a
Transformational Interaction Space
Nathaniel Savery, University of Colorado at Boulder
Michele H. Jackson, University of Colorado at Boulder
A Meeting Assistance System with a Collaborative
Editor for Argument Structure Visualization
Yasutomo Arai, Waseda University
Teppei Nakano, Waseda University
Shinya Fujie, Waseda University
Tetsunori Kobayashi, Waseda University
A Menu-planning Support System to Facilitate
Face-to-Face Interactions
Kei Kitahara, Japan Advanced Institute of Science
and Technology
Hideaki Kanai, Japan Advanced Institute of Science
and Technology
Analyzing Email for Prediction of Job Performance
Yoonji Kim, KAIST
Jung-hee Ryu, KAIST
Cognitively Engineering a Virtual Collaboration
Environment for Crisis Response
Jeffrey T. Hansberger, Army Research Laboratory
Austin Tate, University of Edinburgh
Brian Moon, Perigean Technologies
Rob Cross, University of Virginia
Comi-Ruba: Real-time Search for Communication
on a Web Site
Hiroshi Adachi, The University of Tokyo
Cooperation and Attribution in an Online
Community of Young Creators
Andres Monroy-Hernandez, Massachusetts Institute
of Technology
Benjamin Mako Hill, Massachusetts Institute of
Technology
CoSke: An Exploration in Collaborative Sketching
Jessica M. David, University of Evansville
Brian David Eoff, Texas A&M University
Tracy Hammond, Texas A&M University
Emoti-Ring: An Emotional Interface for
Interpersonal Communication
Gyu Hyun Kwon, Virginia Polytechnic Institute and
State University
Kyung Hui Oh, Virginia Polytechnic Institute and
State University
Hyun Seung Yoo, Virginia Polytechnic Institute and
State University
Exploring Collaborative Learning Methods for
Multiplayer Educational Games in Low Resource
Environments
Heather Underwood, University of Washington
Sunil Garg, University of Washington
Clint Tseng, University of Washington
Leah Findlater, University of Washington
Richard Anderson, University of Washington
Joyojeet Pal, University of Washington
iGroup: A Visualization Widget for Ad-Hoc Team
Building and Expertise Finding
Zhe Pu, University of Michigan
Jun Zhang, Pitney Bowes
Yuling Wu, Pitney Bowes
Lucky Seven: How Can the Crowd Help Design?
Paula M. Bach, University of Illinois at Urbana-Champaign
Michael Twidale, University of Illinois at UrbanaChampaign
Managing Identity Across Social Networks
Mihaela Vorvoreanu, Purdue University
Conference Program
21
Managing Intimacy Using Online
Calendar Systems
T-Lounge: Transitioning from Awareness
to Interaction
Alexander Thayer, University of Washington
Matthew J. Bietz, University of Washington
Charlotte P. Lee, University of Washington
Gregor McEwan, University of Saskatchewan
Not Enough Cooks in the Kitchen
Jason de Runa, Indiana University
Julie Harpring, Indiana University
Moe Rafiuddin, Indiana University
Miaoqi Zhu, Indiana University
Predicting Interpersonal Relationship Based
on Mobile Communication Patterns
Jumin Chi, KAIST
Hyungeun Jo, KAIST
Jung-hee Ryu, KAIST
Scaling API Design Knowledge in Large
Software Organizations
Umer Farooq, Microsoft Corporation
Dieter Zirkler, Microsoft Corporation
Will U Go Out With Me? Examining
Romantically-Motivated Emails
Lauren E. Scissors, Northwestern University
Demonstrations
A Tool Allowing Software Engineers to Automatically
Determine if Remote Team Members are Stuck
Jason Carter, University of North Carolina at Chapel Hill
Prasun Dewan, University of North Carolina at Chapel Hill
Coagmento - A Collaborative Information
Seeking, Synthesis, and Sense-making Framework
Chirag Shah, University of North Carolina at Chapel Hill
Enabling Social Translucence for Wikipedia
Scheduletastic: Heuristic-based Time
Management and Collaboration for
Undergraduates
Travis Kriplean, University of Washington
Mark Zachry, University of Washington
Alan Borning, University of Washington
David W. McDonald, University of Washington
Zachary T. Musgrave, Clemson University
Roy P. Pargas, Clemson University
Enterprise Contextual Notifier: Contextual Tag
Clouds Towards More Relevant Awareness
The Usage of Referential Communication
and Its Motivation on a Shared Drawing Space
Adrien Joly, Alcatel-Lucent Bell Labs France
Pierre Maret, Université de Lyon
Johann Daigremont, Alcatel-Lucent Bell Labs France
Seungwon Yang, Virginia Polytechnic Institute and
State University
Yoon Suk Lee, Virginia Polytechnic Institute and
State University
Hyun Seung Yoo, Virginia Polytechnic Institute and
State University
Generating Themes for CSCW 2010:
An Integrative Demo Using Saturate
Idea Expander: Agent-Augmented Online
Brainstorming
Dan Cosley, Cornell University
22
IdeaPitch - A Tool for Spatial Notes
Nils Jeners, Fraunhofer FIT
Wolfgang Prinz, Fraunhofer FIT
LiveDeck: Extending Presentations to Support
Collaborations
Steven L. Rohall, IBM T.J. Watson Research Center
Andrew Sempere, IBM T.J. Watson Research Center
Hironobu Takagi, IBM Tokyo Research Laboratory
Tatsuya Ishihara, IBM Tokyo Research Laboratory
Shin Saito, IBM Tokyo Research Laboratory
Mail2Tag: Lightweight Information Sharing
Services Integrated with Email
Les Nelson, PARC
Rowan Nairn, PARC
Ed H. Chi, PARC
Olympus: Enhancing Online Meetings with Avatars
Li-Te Cheng, IBM T.J. Watson Research Center
N. Sadat Shami, IBM T.J. Watson Research Center
Steven L. Rohall, IBM T.J. Watson Research Center
Andrew Sempere, IBM T.J. Watson Research Center
John Patterson, IBM T.J. Watson Research Center
SAVOIR: Coordination of Collaboration as a Service
Sandy Liu, National Research Council
Bruce Spencer, National Research Council
Sensemaking and Credibility of Health
Information in Online Message Forums
Laura O’Grady, University of Toronto
Lisa Betel, University of Toronto
Aviv Shachak, University of Toronto
Nadine Wathen, The University of Western Ontario
Stephen Hockema, University of Toronto
Robert Luke, George Brown College
Mark Chignall, University of Toronto
Alex Jadad, University Health Network
Social Composer: A Social-Aware Mashup
Creation Environment
Abderrahmane Maaradji, Alcatel-Lucent Bell Labs France
Hakim Hacid, Alcatel-Lucent Bell Labs France
Johann Daigremont, Alcatel-Lucent Bell Labs France
Noël Crespi, Institut Telecom, Telecom SudParis
Statler: Summarizing Media through
Short-Messaging Services
David Ayman Shamma, Yahoo! Research
Lyndon Kennedy, Yahoo! Research
Elizabeth F. Churchill, Yahoo! Research
Supporting Local Jargon in Multilingual
Collaboration
Mika Yasuoka, Kyoto University
Toru Ishida, Kyoto University
Yohei Murakami, National Institute of Information
and Communications Technology
Donghui Lin, National Institute of Information and
Communications Technology
Masahiro Tanaka, National Institute of Information
and Communications Technology
Reiko Inaba, Kyoto University
Tolerant Sharing of a Single-user Application
Among Multiple Users in Collaborative Work
Yuki Abe, Oita University
Kazuki Matsusako, Oita University
Kengo Kirimura, Oita University
Miho Tamura, Oita University
Makoto Nakashima, Oita University
Tetsuro Ito, Oita University
Agora: Collaborative Recorded Meetings
Mercan Topkara, IBM T.J. Watson Research Center
itsme: A Workstation in the Situated Action
Perspective
Marco Loregian, University of Milano-Bicocca
Giorgio Di Michelis, University of Milano-Bicocca
Conference Program
23
Technical Program | Tuesday
Tuesday
Time
09:00-10:30
10:30-11:00
11:00-12:00
Location
Event
Savannah B
Savannah C
Wish You Were Here: Communication in Families
Savannah D+E
Savannah A
Coffee Break
Savannah B
Me, Us and Them: Affilliation, Reputation and Social Media Use
Savannah C
Savannah D+E
Special Session: Reflecting on the DARPA Red Balloon Challenge
12:00-14:30
14:30-16:00
16:00-16:30
16:30-18:00
19:00-22:00
24
Lunch Break
Savannah B
Savannah C
Savannah D+E
Savannah A
Coffee Break
Savannah B
Savannah C
Everyday Healthcare
Savannah D+E
Panel: Get Off My e-Lawn: Mulching Youth and Technology
Charles Morris
Center
Conference Banquet
Tuesday | 09:00—10:30
Chair: David Millen, IBM Research
Socialization Tactics in Wikipedia and Their Effects
Boreum Choi, Carnegie Mellon University
Kira Alexander, University of Pittsburgh
John M. Levine, University of Pittsburgh
We examined WikiProjects, subgroups in Wikipedia
organized around working on common topics or
tasks. As a result, we identified the seven socialization
tactics used most frequently and their impact on
newcomers’ commitment to the project.
The Work of Sustaining Order in Wikipedia:
The Banning of a Vandal
R. Stuart Geiger, Georgetown University
David Ribes, Georgetown University
We analyze ‘vandal fighting’ in Wikipedia as an
epistemic process of distributed cognition, tracing
out the role of non-human actors in enabling a
decentralized activity of collective intelligence.
Readers are Not Free-Riders: Reading as a
Form of Participation on Wikipedia (note)
Judd Antin, University of California, Berkeley
Coye Cheshire, University of California, Berkeley
In this paper we present three arguments illustrating
how Wikipedia’s readers should not all be characterized
as free-riders. We find support for our arguments in the
results of a survey of Wikipedia usage and knowledge.
Egalitarians at the Gate: One-Sided
Gatekeeping Practices in Social Media (note)
Brian Keegan, Northwestern University
Darren Gergle, Northwestern University
How egalitarian is decision-making in online
communities? Deliberations on Wikipedia suggest
that active members are influential in blocking
inappropriate content but no more influential than
inactive editors when supporting nominations.
Wish You Were Here: Communication
in Families
Chair: Steve Whittaker, University of Sheffield
Home Video Communication: Mediating ‘Closeness’
David Kirk, University of Nottingham
Abigail Sellen, Microsoft Research Cambridge
Xiang Cao, Microsoft Research Cambridge
This paper explores domestic uses of video-mediated
communication (VMC), presenting an interview-based
study of home-users and the multifarious ways in
which they use VMC to reconcile a desire for ‘closeness’.
Making Love in the Network Closet: The
Benefits and Work of Family Videochat
Morgan G. Ames, Stanford University / Nokia Research
Center
Janet Go, Nokia Research Center
Joseph ‘Jofish’ Kaye, Nokia Research Center
Mirjana Spasojevic, Nokia Research Center
We explore the benefits of videochat for families and
the work necessary to make videochat work. Families
use videochat to reinforce their identity and their
family values, in effect making – as in creating – love.
Conference Program
25
Understanding Family Communication across
Time Zones (note)
A.J. Bernheim Brush, Microsoft Research
David Kirk, Microsoft Research / University of Nottingham
Darren Edge, Microsoft Research
Xianghua Ding, Microsoft Research / University of
California, Irvine
We report findings from interviews about how
people who regularly communicate with immediate
family members living in other time zones, and
identify design opportunities for improving this
experience.
Chair: Mor Naaman, Rutgers University
A Sequence Transformation Algorithm for
Supporting Cooperative Work on Mobile Devices
Bin Shao, Fudan University
Du Li, Nokia Research Center
Ning Gu, Fudan University
This paper extends operational transformation for
collaboration on mobile devices. In a disconnected
mode, long sequences of operations could
accumulate. An efficient linear-time sequence
transformation algorithm called ABST is proposed.
Multiple Mouse Text Entry for
Single-Display Groupware
Saleema Amershi, University of Washington
Neema Moraveji, Stanford University
Ravin Salakrishman, University of Toronto
Kentaro Toyama, Microsoft Research India
To enable richer single-display groupware activities
in resource-constrained environments, we design
and evaluate 13 mouse-based text entry techniques
in a 3-phase study over 14 days with 40 people in
rural India.
Gone But Not Forgotten: Designing for
Disconnection in Synchronous Groupware
T. C. Nicholas Graham, Queen’s University
Chris Wolfe, Queen’s University
Nelson Wong, University of Saskatchewan
Brian de Alwis, University of Saskatchewan
The Disco framework is a user-level architecture for
dealing with disconnection in synchronous groupware. Disco identifies what systems should do during an absence and what should happen to accumulated data upon reconnection.
Tuesday | 11:00—12:00
Me, Us and Them: Affiliation, Reputation
and Social Media Use
Chair: Ed H. Chi, PARC
Is it Really About Me? Message Content in Social
Awareness Streams (note)
Mor Naaman, Rutgers University
Jeffrey Boase, Rutgers University
Chih-Hui Lai, Rutgers University
What are people saying on Twitter? We use system
data and message content analysis to expose two
types of user behavior in terms of the content of the
posted messages on the Twitter network.
Student Athletes on Facebook (note)
Cliff Lampe, Michigan State University
Nicole B. Ellison, Michigan State University
26
Student athletes are local celebrities. That celebrity
affects their Facebook use, but only in limited ways.
Sending Mixed Signals: Multilevel Reputation
Effects in Peer-to-Peer Lending Markets
Benjamin Collier, Carnegie Mellon University
Robert Hampshire, Carnegie Mellon University
This study draws on theory from the Principle-Agent
perspective to empirically examine the signals that
enhance community reputation. Community
reputation within lending markets in turn increases
the trust lenders place in borrowers within that
community.
Chair: Carl Gutwin, University of Saskatchewan
API Peer Reviews: A Method for Evaluating
Usability of Application Programming Interfaces
(note)
Dieter Zirkler, Microsoft Corporation
Want to know how to evaluate the usability of an API
using the ‘wisdom of the crowd’ in your organization? Come and find out!
Are You Having Difficulty? (note)
It would be useful if software engineers/instructors
could be aware that remote team members/students
are having difficulty with their programming tasks.
We have developed an approach that tries to
automatically create this semantic awareness based
on developers’ interactions with the programming
environment.
Beyond Wikipedia: Coordination and
Conflict in Online Production Groups
Aniket Kittur, Carnegie Mellon University
We examine the evolution and interaction of
coordination and conflict in 6811 online wiki
production communities, finding marked
similarities to and differences from Wikipedia.
Special Session: Reflecting on the
DARPA Red Balloon Challenge
Chair: John C. Tang, Microsoft Research
To mark the 40th anniversary of the Internet, the
DARPA Network Challenge was conducted on
December 5, 2009. The contest explored the roles
the Internet and social networking play in the timely
communication, wide-area team-building, and
urgent mobilization required to solve broad-scope,
time-critical problems. Teams had to find 10 moored
red weather balloons deployed at undisclosed
locations across the continental United States.
A team from MIT won the $40,000 prize by locating
all 10 balloons in less than 9 hours.
In this special session reflecting on a timely CSCW
event, we will gather people who participated in
the competition (including a representative from
the winning MIT team) to discuss what the CSCW
research community can learn from the experience.
Tuesday | 14:30—16:00
Chair: Cliff Lampe, Michigan State University
Conference Program
27
Understanding Deja Reviewers (note)
Eric Gilbert, University of Illinois at
Urbana-Champaign
Karrie Karahalios, University of Illinois at
Urbana-Champaign
People who review products on the web invest
considerable time and energy in them. So why
would someone write a review that restates earlier
reviews? We look to answer this question.
On the “Localness” of User-Generated Content
(note)
Brent Hecht, Northwestern University
Darren Gergle, Northwestern University
Local knowledge has been described as one of the
main benefits of geographic user-generated content
(UGC). We investigate the true degree of localness in
several large UGC repositories.
Determinants of Wikipedia Quality: The Roles of
Global and Local Contribution Inequality (note)
Ofer Arazy, University of Alberta
Oded Nov, New York University Polytechnic Institute
In this study we investigate Wikipedia’s collaborative
authoring processes by focusing on the role of
coordination and (both local and global) inequality
in editors’ contributions.
Inspired by the Audience – A Topic Suggestion
System for Blog Writers and Readers (note)
Werner Geyer, IBM T.J. Watson Research
Casey Dugan, IBM T.J. Watson Research
In order to inspire the creation of blog posts, we
developed Blog Muse, a novel topic suggestion
system that connects blog readers with blog writers
through sharing topics of interest.
28
Chatter on The Red: What Hazards
Threat Reveals about the Social Life of
Microblogged Information
Kate Starbird, University of Colorado at Boulder
Leysia Palen, University of Colorado at Boulder
Amanda L. Hughes, University of Colorado at Boulder
Sarah Vieweg, University of Colorado at Boulder
We examine Twitter communication during the
2009 Red River Floods, identifying mechanisms of
information production, distribution, and organization
that continuously shape the information space.
Chair: Björn Hartmann, University of California, Berkeley
Telling the Whole Story: Anticipation, Inspiration
and Reputation in a Field Deployment of TellTable
Siân E. Lindley, Microsoft Research Cambridge
John Helmes, Microsoft Research Cambridge
We present a field study of TellTable, a new storytelling
system based on an interactive tabletop. We report
activities not only around the table but also within
the wider school community it was deployed in.
Opening up the Family Archive
David Kirk, University of Nottingham
Shahram Izadi, Microsoft Research Cambridge
Stuart Taylor, Microsoft Research Cambridge
Richard Banks, Microsoft Research Cambridge
Otmar Hilliges, Microsoft Research Cambridge
We present the Family Archive, an interactive
multi-touch tabletop technology designed for
archiving sentimental artefacts and memorabilia.
We discuss our field deployment of the technology
in three family homes.
Three’s Company: Understanding
Communication Channels in Three-way
Distributed Collaboration
Tuesday | 16:30—18:00
Anthony Tang, University of British Columbia
Michel Pahud, Microsoft Research
Hrvoje Benko, Microsoft Research
John C. Tang, Microsoft Research
Bill Buxton, Microsoft Research
Explores the design of a system for distributed
three-way collaboration over a shared visual workspace. Specifically examines how to support three
channels of communication: person, reference, and
task-space.
Marcelo Cataldo, Robert Bosch LLC
Communication, Collaboration, and Bugs:
The Social Nature of Issue Tracking in Small,
Collocated Teams
Chair: Li-Te Cheng, IBM Research
What Changes Since Computation?:
A Design Manifesto for 2010
Andrew Sempere, IBM Research
with guest star Jonathan Grudin, Microsoft Research
WCSC: Why Confusion Seeds Creativity?
Industrialization of Remote Work: Is the
Distributed-Team Model Slowly Melting Human
Creativity and Motivation?
Ana C. Andrés del Valle, Accenture Technology
Laboratories
Chair: Michael Twidale, University of Illinois at
Urbana-Champaign
Sources of Errors in Distributed Development
Projects: Implications for Collaborative Tools
What should collaborative tools focus on in order to
help reduce errors in distributed development? Read
this paper.
Dane Bertram, University of Calgary
Amy Voida, University of Calgary
Saul Greenberg, University of Calgary
Robert Walker, University of Calgary
In spite of the frequent, low-cost, face-to-face
communication afforded by small, collocated
software teams, we found their issue trackers still
provided a fundamental communication channel.
We articulate real-world practices surrounding issue
trackers and offer design considerations for future
systems.
Information Needs in Bug Reports: Improving
Cooperation Between Developers and Users
Beyond Current Social Computing: Challenges to
Complex Coordinated Systems Design?
Silvia Breu, University of Oxford
Rahul Premraj, VU University Amsterdam
Thomas Zimmermann, Microsoft Research
Sirong Lin, Virginia Polytechnic Institute and State
University
State University
We analysed the questions asked in 600 open-source
bug reports. We found that participation of users is
important for making progress on bugs. We suggest four
ways in which bug tracking systems can be improved.
Conference Program
29
Everyday Healthcare
Chair: David W. McDonald, University of Washington
Invisible Emotion: Information and Interaction in
an Emergency Room
Helena M. Mentis, The Pennsylvania State University
Mary Beth Rosson, The Pennsylvania State University
This study describes the expression of emotions in
an emergency room. It highlights how it is used,
why it is invisible, and how it continues to persist
through workarounds.
Understanding Together: Sensemaking in
Collaborative Information Seeking
Sharoda A. Paul, The Pennsylvania State University
We present an ethnographic study of collaborative
sensemaking during the information seeking
activities of healthcare providers in a hospital
emergency department.
Why the Plan Doesn’t Hold – A Study of Situated
Planning, Articulation and Coordination Work in
a Surgical Ward
Jakob E. Bardram, IT University of Copenhagen
Thomas Riisgaard Hansen, Cetrea A/S
Presents a quantitative and qualitative study of the
relationship between operations schedules and their
actual enactment. Shows a large difference between
the “plan” and the actual work on an operating suite.
Panel: Get Off My e-Lawn: Mulching
Youth and Technology
Cliff Lampe, Michigan State University (Panelist)
David Gurzick, University of Maryland, Baltimore
County (Panelist)
30
Fred Stutzman, University of North Carolina (Panelist)
Sarita Yardi, Georgia Institute of Technology (Panelist)
Amy S. Bruckman, Georgia Institute of Technology
(Discussant)
In this panel we will discuss how youth, including
children, pre-teens, teens and young adults interact
with social media, and how that interaction might
differ from that experienced by adults. While not
primarily concerned with the educational effects
of social media, we will discuss how social media is
both used in the classroom, but shut down at many
schools as well. Other topics will include how youth
understand social media, their privacy concerns, and
inherent barriers to adoption by populations of youth.
Tuesday | 19:00—22:00
Conference Banquet
Sponsored by Nokia
Location: Charles Morris Center, 10 East Broad Street,
Savannah, GA 31401
The CSCW 2010 banquet and reception is located
just a few minutes’ walk from the main conference
hotel. The Charles Morris Center is a historic 1881
building on a site that was originally an experimental
farm for the production of Georgia silk. The Center
provides a number of spaces (both indoor and
outdoor) for mixing, mingling, and catching up
with friends new and old. There will be plenty of
food, drink, and entertainment, all served up in true
Southern style. Remember your banquet ticket!
Technical Program | Wednesday
Wednesday
Time
09:00-10:30
10:30-11:00
11:00-12:30
Location
Event
Savannah B
Crossing Cultures
Savannah C
All in the Family: Living and Playing Together
Savannah D+E
Videos
Savannah A
Coffee Break
Savannah B
What’s That?: Collaborative Visual Sense-making
Savannah C
Communication Technologies for Social Inclusion
Savannah D+E
CSCW Horizon: New Horizons with Massive Data
12:30-15:00
Lunch Break
Conference Farewell
15:00-16:30
Savannah A
Closing Keynote
by Mizuko Ito
Conference Program
31
Wednesday | 09:00—10:30
Crossing Cultures
Chair: Jeanette Blomberg, IBM Research
What’s it Worth to You? The Costs and Affordances
of CMC Tools to Asian and American Users
Leslie D. Setlock, Cornell University
Chinese and American users may differ in their
communication goals and priorities within a
single proposed scenario, leading to differences in
perceived affordances of various CMC technologies.
Groups in Groups: Conversational Similarity in
Online Multicultural Multiparty Brainstorming
Presents a laboratory study showing how the
cultural composition of intercultural brainstorming
teams influences conversational similarity. Provides
insights into intercultural computer-mediated
communication processes and implications for the
design of technologies.
Street Fighter IV: Braggadocio Off and
On-line
Norman Makoto Su, University of California, Irvine
I report on the cultural practices of hardcore headto-head gaming in Street Fighter IV (SF4). What
does it mean to be competitive and legitimate in
SF4? Players utilize various technological artifacts
to translate braggadocio from the arcade scene to
the console.
32
All in the Family: Living and Playing
Together
Chair: David Ayman Shamma, Yahoo! Research
The Individual and the Group in Console Gaming
Amy Voida, University of Calgary
Sheelagh Carpendale, University of Calgary
Saul Greenberg, University of Calgary
We explore console gaming practices that emphasize
the individual gamer within a gaming group as well as
practices that emphasize the gaming group as a whole.
The Roles that Make the Domestic Work
Jennifer A. Rode, University College London
This paper reports a qualitative study of usage
practices surrounding safety and security. It explores
how the roles and responsibilities are allocated
within a household for computer security, and
discusses how technical skill, household structure
and gender relate to the approach selected.
Sonic Souvenirs: Exploring the Paradoxes of
Recorded Sound for Family Remembering
Lina Dib, Rice University
Daniela Petrelli, University of Sheffield
Steve Whittaker, University of Sheffield
We explore the role of sound as a medium for social
reminiscing. 10 families recorded “sonic souvenirs”
of their holidays: they were very creative with their
sounds demonstrating the potential of audio for
social reminiscing.
Saturate: Tool Support for Collaborative
Qualitative Analysis
Chair: Cliff Lampe, Michigan State University
The Family Window: Connecting Families over
Distance with a Domestic Media Space
ChainOfAsker: A Job Management Tool with
Distributed Planning Capability
Carman Neustaedter, Kodak Research Laboratories
Judge K. Tejinder, Virginia Polytechnic Institute and
State University
Andrew F. Kurtz, Kodak Research Laboratories
Elena Fedorovskaya, Kodak Research Laboratories
Hirokazu Usui
A Tool Allowing Software Engineers to
Automatically Determine if Remote Team
Members are Stuck
Videos
Wednesday | 11:00—12:30
What’s That?: Collaborative Visual
Sense-making
Chair: Les Nelson, PARC
WeSearch: Supporting Collaborative Search and
Sensemaking on a Tabletop Display
Embodied Social Proxy: Connecting
Hub-and-Satellite Teams
Jarrod Lombardo, Averro
Daniel Wigdor, Microsoft Surface
Gina Venolia, Microsoft Research
John C. Tang, Microsoft Research
Ruy Cervantes, University of California, Irvine
Sara Bly, Sara Bly Consulting
George Robertson, Microsoft Research
Bongshin Lee, Microsoft Research
Steven Drucker, Microsoft Research
A Method for Supporting Recognition of Remote
Bodily Gestures
Katsuhiko Kaji, NTT Communication Science
Laboratories
Naomi Yamashita, NTT Communication Science
Laboratories
Keiji Hirata, NTT Communication Science Laboratories
We introduce WeSearch, a system supporting
face-to-face collaborative Web search and
sensemaking on a touch-sensitive tabletop display.
We describe WeSearch’s design and UI features,
and an evaluation with 11 groups performing real
search tasks.
Pitfalls of Information Access with Visualizations
in Remote Collaborative Analysis
Aruna D. Balakrishnan, Carnegie Mellon University
Sara Kiesler, Carnegie Mellon University
Aniket Kittur, Carnegie Mellon University
Conference Program
33
We used a detective mystery experimental paradigm
to study the effect of shared information and
visualizations on collaboration. We found that
visualizations improved remote collaborators’
performance but this depended on information load.
Pictionaire: Supporting Collaborative Design
Work by Integrating Physical and Digital Artifacts
(note)
Björn Hartmann, University of California, Berkeley
Hrvoje Benko, Microsoft Research
Andrew D. Wilson, Microsoft Research
Characteristics of Shared Health Reflections in a
Local Community
Andrea Grimes, Georgia Institute of Technology
Brian M. Landry, Georgia Institute of Technology
Rebecca E. Grinter, Georgia Institute of Technology
Pictionaire, a tabletop system for design teams,
introduces interactions for capturing physical
artifacts and organizing their digital copies. An
evaluation highlights trade-offs between physical
and digital interactions for creative group work.
We performed a content analysis of the information
shared in EatWell, a locally and culturally focused
health application. We discuss our findings in light of
previous research on information exchange in online
support groups.
Communication Technologies for
Social Inclusion
Survival Needs and Social Inclusion:
Technology Use Among the Homeless (note)
Chair: Madhu C. Reddy, The Pennsylvania State University
Social Use of Computer-Mediated
Communication by Adults on the Autism
Spectrum
Moira Burke, Carnegie Mellon University
Diane Williams, Duquesne University
34
Interviews of 16 adults on the high-functioning
end of the autism spectrum reveal that many use
computer-mediated communication (CMC) to
facilitate social relationships. However, CMC intensifies
problems of trust and perspective-taking.
Interventions and design opportunities are
discussed.
Jahmeilah Roberson, University of California, Irvine
Bonnie Nardi, University of California, Irvine
This paper is based on an ethnographic study of
digital technology ownership and use among two
homeless communities in Los Angeles County.
CSCW Horizon: New Horizons with
Massive Data
Wednesday | 15:00—16:30
Closing Plenary and Keynote
Chair: Louise Barkhuus, University of California,
San Diego
Mizuko Ito
Can CSCW Technologies Help Us Re-Construct
Places?
Matthew Schaefer, Virginia Polytechnic Institute and
State University
State University
Steve Harrison, Virginia Polytechnic Institute and State
University
Tweetgeist: Can the Twitter Timeline
Reveal the Structure of Broadcast Events?
David Ayman Shamma, Yahoo! Research
Lyndon Kennedy, Yahoo! Research
Elizabeth F. Churchill, Yahoo! Research
Characterizing Social Data Sets: Why So Hard
to Share?
Jennifer Thom-Santelli, IBM T.J. Watson Research
David Millen, IBM T.J. Watson Research
Panel: What’s on the Horizon with Massive Data?
Dr. Mizuko Ito is a cultural
anthropologist of technology
use, focusing on children and
youth’s changing relationships
to media and communications.
She has recently completed a
research project supported by
the MacArthur Foundation, a
three year ethnographic study
of kid-initiated and peer-based forms of engagement
with new media. The findings of this project will be
reported in a book forthcoming from MIT Press this
year, Hanging Out, Messing Around, and Geeking Out:
Youth Living and Learning with New Media. Her book
on educational software, Engineering Play, will also
be published by MIT Press this year. She is conducting
ongoing research on Japanese technoculture, and is
currently studying online fans of anime and editing
a book on otaku culture. Her work on mobile phone
use in Japan appears in a book she co-edited with
Daisuke Okabe and Misa Matsuda, Personal, Portable,
Pedestrian: Mobile Phones in Japanese Life. She is a
Research Scientist at the University of California, Irvine.
Moderated by David Millen (IBM T.J. Watson
Research), featuring a panel of authors from the session
Conference Program
35
Reviewers
Mark Aakhus (Rutgers University,
USA)
Jos Aarts (Erasmus University
Rotterdam, The Netherlands)
Steve Abrams (University of
California, Irvine, USA)
Lada Adamic (University of
Michigan, USA)
Harith Alani (University of
Southampton, UK)
Kamal Ali (ISLE/Stanford, USA)
Morgan Ames (Stanford
University, USA)
Anne Anderson
(University of Dundee, UK)
Judd Antin (University of
California, Berkeley, USA)
Alissa Antle (Simon Fraser
University, Canada)
Paul Aoki (Intel Research, USA)
Cecilia Aragon (Lawrence Berkeley
National Laboratory, USA)
Jorge Aranda (University of
Toronto, Canada)
Henrik Artman (KTH, Sweden)
Mattias Arvola (Linköping
University, Sweden)
Lesley Axelrod (University of
Sussex, UK)
Paula Bach (University of Illinois
at Urbana-Champaign, USA)
Maribeth Back (FX Palo Alto
Laboratory, USA)
Brian Bailey (University of Illinois
Aruna Balakrishnan (Carnegie
Mellon University, USA)
Archer Batcheller (University of
Michigan, USA)
Olivier Bau (INRIA, France)
Jack Beaton (Nokia, USA)
Andrew Begel (Microsoft
Research, USA)
James “Bo” Begole (PARC, USA)
Nick Belkin (Rutgers University,
USA)
Mark Bell (Indiana University
Bloomington, USA)
Penny Benford (University of
Nottingham, UK)
Steve Benford (University of
Nottingham, UK)
Calum Benson (Sun Microsystems
Ireland, Ltd., Ireland)
Frank Bentley (Motorola Applied
Research, USA)
36
Tony Bergstrom (University of
Illinois at Urbana-Champaign, USA)
Michael Bernstein (Massachusetts
Institute of Technology, USA)
Jacob Biehl (FX Palo Alto
Laboratory, USA)
Matthew Bietz (University of
Washington, USA)
Al Biles (Rochester Institute of
Technology, USA)
Jeremy Birnholtz (Cornell
University, USA)
Pernille Bjorn (IT University of
Copenhagen, Denmark)
Alan Blackwell (University of
Cambridge, UK )
Bridget Blodgett (The Pennsylvania
State University, USA)
Mark Blythe (University of York, UK)
Jeffrey Boase (Rutgers University,
USA)
Irla Bocianoski Rebelo (Centro
Universitário Unieuro, Brasil)
Nathan Bos (University of
Michigan, USA)
Claus Bossen (Aarhus
University, Denmark)
danah boyd (University of
Mathias Broth (University of
Linköping, Sweden)
Elizabeth Brown (University of
Nottingham, UK)
Amy Bruckman (Georgia Institute
of Technology, USA)
Patrick Brundell (University of
Nottingham, UK)
Liselott Brunnberg (Interactive
Institute, Sweden)
A.J. Brush (Microsoft Research,
USA)
Hrönn Brynjarsdottir
(Cornell University, USA)
Martin Brynskov (Aarhus
University, Denmark)
Mike Brzozowski (Hewlett
Packard Laboratories, USA)
Moira Burke (Carnegie
Robin Burke (DePaul University,
USA)
Monika Buscher (Lancaster
University, UK)
Ayse Buyuktur
(University of Michigan, USA)
Federico Cabitza (Università degli
Studi di Milano Bicocca, Italy)
Kelly Caine (Indiana University
Bloomington, USA)
Xiang Cao (Microsoft Research
Cambridge, UK)
Stuart Card (PARC, USA)
Edward Castronova (Indiana
University Bloomington, USA)
Marcelo Cataldo (Bosch Corporate
Research, USA)
Melissa Cefkin (IBM Research, USA)
David Chen (Griffith University,
Australia)
Yunan Chen (University of
Li-Te Cheng (IBM Research, USA)
Lynn Cherny (Adobe, Inc., USA)
Marshini Chetty (Georgia Institute
of Technology, USA)
Ed H. Chi (PARC, USA)
Patrick Chiu (FX Palo Alto
Laboratory, USA)
Jan Chong (Stanford University,
USA)
Luigina Ciolfi (University of
Limerick, Ireland)
Nathalie Colineau (CSIRO ICT
Centre, Australia)
Tommaso Colombino (Xerox
Research Centre Europe, France)
Katherine Connelly (Indiana
Sunny Consolvo (Intel Research
Seattle, USA)
Gregorio Convertino (PARC, USA)
Eric Cook (University of Michigan,
USA)
Scott Counts (Microsoft Research,
USA)
Lisa Cowan (University of
California, San Diego, USA)
Henriette Cramer (SICS/Mobile
Life Center, Sweden)
Jonathon Cummings
(Duke University, USA)
Mary Czerwinski
(Microsoft Research, USA)
Laura Dabbish (Carnegie Mellon
University, USA)
George Danezis (Microsoft
Research, UK)
Catalina Danis (IBM Research, USA)
Kushal Dave (Chartbeat, USA)
Shay David (Yale Law School
Information Society Project, USA)
Cleidson de Souza (Universidade
Federal do Pará, Brazil)
Rob DeLine (Microsoft Research,
USA)
Prasun Dewan (University of
North Carolina at Chapel Hill, USA)
Nicholas Diakopoulos (Georgia
E. Ilana Diamant (University of
Pittsburgh, USA)
Julian Dibbell (USA)
Tawanna Dillahunt (Carnegie
Joan DiMicco (IBM Research, USA)
Monica Divitini (IDI NTNU, Norway)
Alan Dix (Lancaster University, UK)
Paul Dourish (University of
Steven Dow (Stanford University,
USA)
Steven Drucker (Microsoft
Research, USA)
Nicolas Ducheneaut (PARC, USA)
Casey Dugan (IBM, USA)
Susan Dumais (Microsoft
Research, USA)
Sarah Dumoulin (Communications
Research Centre, Canada)
Lucy Dunne (Univesity of
Minnesota, USA)
Abigail Durrant (University of
Surrey, UK)
James Eagan (Université de
Paris-Sud XI, France)
Dean Eckles (Stanford University,
USA)
Kate Ehrlich (IBM, USA)
Eric Ellis (Pepperdine University,
USA)
Nicole Ellison (Michigan State
University, USA)
Niklas Elmqvist
(Purdue University, USA)
Thomas Erickson (IBM Research,
USA)
Brynn Evans (University of
Daniel Fallman (Umea University,
Sweden)
Robert Farrell (IBM Research, USA)
Jean Daniel Fekete (INRIA, France)
Ylva Fernaeus (Swedish Institute
of Computer Science, Sweden)
Thomas Finholt
Andrew Fiore (University of
James Fogarty (University of
Washington, USA)
Jodi Forlizzi (Carnegie Mellon
University, USA)
Andrea Forte (Georgia
Mike Fraser (University of Bristol,
UK)
David Frohlich (Digital World
Research Centre, UK)
Wai Tat Fu
(University of Illinois at UrbanaChampaign, USA)
Xiaolan Fu (Institute of Psychology,
Chinese Academy of Sciences, China)
Michael Gamon (Microsoft
Research, USA)
Werner Geyer (IBM Research, USA)
Eric Gilbert (University of Illinois
Alastair J. Gill (University of
Surrey, UK)
Scott Golder (Cornell University,
USA)
Gene Golovchinsky
(FX Palo Alto Laboratory, USA)
Victor Gonzalez (The University of
Manchester, UK)
Connor Graham (University of
Melbourne, Australia)
Sukeshini Grandhi (New Jersey
Antonietta Grasso (Xerox
Research Centre Europe, France)
Mary Gray (Indiana University
Bloomington, USA)
Saul Greenberg (University of
Calgary, Canada)
Valentina Grigoreanu (Oregon
Andrea Grimes (Georgia Institute
of Technology, USA)
Rebecca Grinter (Georgia Institute
of Technology, USA)
Erik Grönvall (Aarhus University,
Denmark)
Jonathan Grudin (Microsoft
Research, USA)
Michael Gurevich (Queen’s
University Belfast, UK)
Anton Gustafsson (The
Interactive Institute, Sweden)
Ido Guy (IBM Haifa Research Lab,
Israel)
Joshua Hailpern (University of
Stefanie Hain (University of St.
Gallen, Switzerland)
Maria Håkansson (SICS, Sweden)
David Hakken (Indiana
Alex Halavais
(Quinnipiac University, USA)
Michael Haller
(Upper Austria University of
Applied Sciences, Austria)
Christine Halverson (IBM
Research, USA)
Tracy Hammond (Texas A&M
University, USA)
Derek Hansen (University of
Maryland, USA)
Richard Harper (Microsoft
Research Cambridge, UK)
Steve Harrison (Virginia Tech, USA)
Björn Hartmann (University of
Kirstie Hawkey (University of
British Columbia, Canada)
Gillian Hayes (University of
William Hazlewood (Indiana
Jeffrey Heer (Stanford University,
USA)
Bo Helgeson (Blekinge Institute of
Technology, Sweden)
Libby Hemphill (University of
Michigan, USA)
David Hendry (University of
Washington, USA)
Nathalie Henry Riche (Microsoft
Research, USA)
Vidar Hepsö (Norwegian School of
Management (BI), Norway)
Susan Herring (Indiana University
Bloomington, USA)
Starr Roxanne Hiltz (New Jersey
Pamela Hinds (Stanford
University, USA)
Erik Hofer (University of Michigan,
USA)
Blaine Hoffman (The Pennsylvania
Christian Holz (Hasso
Plattner Institute, Germany)
Lichan Hong (PARC, USA)
Eva Hornecker (Univeristy of
Strathclyde, UK)
Eric Horvitz (Microsoft Research,
USA)
Sujin Horwitz (University of St.
Thomas, USA)
Juan Pablo Hourcade (University
of Iowa, USA)
James Howison (Carnegie Mellon
University, USA)
Gary Hsieh (Carnegie Mellon
University, USA)
Elaine Huang (Georgia
Jina Huh (University of Michigan,
USA)
Jeremy Hunsinger (Virginia Tech,
USA)
Shamsi Iqbal (Microsoft Research,
USA)
Lilly Irani (University of California,
Irvine, USA)
Ellen Isaacs (PARC, USA)
Katherine Isbister (Polytechnic
Institute of New York University,
USA)
Steve Jackson (University of
Michigan, USA)
Steve Jacobs (Rochester Institute
of Technology, USA)
Giulio Jacucci (Helsinki Institute
for Information Technology, Finland)
Jinlei Jiang (Tsinghua University,
China)
Marina Jirotka (Oxford University
eResearch Centre, UK)
Adam Joinson (University of
Bath, UK)
M. Cameron Jones (Yahoo!
Research, USA)
Quentin (Gad) Jones (New Jersey
Wendy Ju (Stanford University, USA)
Matthew Kam (Carnegie Mellon
University, USA)
Takayuki Kanda (ATR, Japan)
Thomas Kannampallil (University of
Karrie Karahalios (University of
Illinois, USA)
Arvind Karunakaran (The Pennsylvania State University, USA)
Shreeharsh Kelkar (Avaya Labs
Research, USA)
Diane Kelly (University of North
Carolina at Chapel Hill, USA)
Sanzhar Kettebekov (Segment
Interactive, USA)
Crowston Kevin (Syracuse
University, USA)
Julie Kientz (University of
Washington, USA)
Sara Kiesler (Carnegie Mellon
University, USA)
Ruth Kikin Gil (Microsoft, USA)
Aniket Kittur (Carnegie
Andrew Ko (University of
Washington, USA)
Sandra Kogan (IBM, USA)
Beth Kolko (University of
Washington, USA)
Gueorgi Kossinets (Google, USA)
Robert E. Kraut (Carnegie Mellon
University, USA)
Travis Kriplean (University of
Washington, USA)
Per Ola Kristensson
(University of Cambridge, UK)
Martin Kuechler (ETH Zurich,
Switzerland)
Clif Kussmaul (Muhlenberg
College, USA)
Kari Kuutti (University of Oulu,
Finland)
Jennifer Lai (IBM Research, USA)
Shyong Lam (University of
Minnesota, USA)
Brian Landry (Georgia
Georgios Lappas (Technological
Educational Institution of Western
Macedonia, Greece)
Tessa Lau (IBM Almaden Research
Center, USA)
Christopher Le Dantec (Georgia
Lucian Leahu (Cornell University,
USA)
Alison Lee (Nokia Research Center,
USA)
Charlotte Lee (University of
Sarah Legins (Rutgers University,
USA)
Gilly Leshed (Cornell University, USA)
Sheena Lewis (Northwestern
University, USA)
Du Li (Nokia Research Center, USA)
Ian Li (Carnegie Mellon University,
USA)
Ilaria Liccardi (University of
Southampton, UK)
Anita Lillie
(Nokia Research Center, USA)
Brian Lim (Carnegie Mellon
University, USA)
Youn Kyung Lim (Korea
Advanced Institute of Science and
Technology, South Korea)
Siân Lindley (Microsoft Research
Cambridge, UK)
Heather Richter Lipford (University
of North Carolina at Charlotte, USA)
Marco Locatelli (Università degli
Marco Loregian (Università degli
Jonas Löwgren (K3, Malmö
högskola, Sweden)
Paul Luff (King’s College London,
UK)
Lu Luo (Nokia Research Center, USA)
Kurt Luther (Georgia Institute of
Technology, USA)
Julie Maitland (National Research
Council Canada Institute for
Information Technology, Canada)
Roshni Malani (University of
Lena Mamykina (Columbia
University, USA)
Regan Mandryk (University of
Saskatchewan, Canada)
Wendy March (Intel Research, USA)
Panos Markopoulos (Eindhoven
University of Technology, The
Netherlands)
Paul Marshall (Open University, UK)
David Martin (Xerox Research
Centre Europe, France)
Heather Martin (Copenhagen
Institute of Interaction Design,
Denmark)
Mikhil Masli (University of
Minnesota, USA)
Winter Mason (Yahoo! Research,
USA)
Anne Massey (Indiana University
Bloomington, USA)
Nicolas Masson (INRIA, France)
Tara Matthews (IBM Almaden
Research Center, USA)
David McDonald (University of
Washington, USA)
Sean McNee (FTI Consulting,
Inc., USA)
Michael McQuaid
Helena Mentis (The Pennsylvania
Maria Mertzani (University of
Bristol, UK)
Jan Meskens (Hasselt University,
Belgium)
Allen Milewski (Monmouth
University, USA)
Audris Mockus (Avaya, USA)
Tom Moher (University of Illinois
at Chicago, USA)
Pierre Montferrat
(Telecom Bretagne, France)
Paul Moody (IBM Research, USA)
Neema Moraveji (Microsoft
Research Asia, China)
Michael Muller (IBM Research, USA)
Sean Munson (University of
Michigan, USA)
Cosmin Munteanu (National
Research Council Canada, Canada)
Gail Murphy (University of British
Columbia, Canada)
Emerson Murphy Hill (The
University of British Columbia,
Canada)
Brad Myers (Carnegie Mellon
University, USA)
Hideyuki Nakanishi
(Osaka University, Japan)
Bonnie Nardi
(Agilent Technologies, USA)
Carman Neustaedter
(Kodak Research Labs, USA)
David Tong Nguyen (University of
Jeffrey Nichols (IBM Research,
USA)
Michael Nitsche (Georgia Institute
of Technology, USA)
Sylvie Noël (Communications
Research Centre, Canada)
Oded Nov (Polytechnic Institute of
New York University, USA)
Nicolas Nova (Ecole
Polytechnique Fédérale de
Lausannne, Switzerland)
Ian Oakley (Electronics and
Telecommunications Research
Institute, Korea)
Kenton O’Hara (Microsoft
Research, UK)
Jakita Owensby (IBM Research Almaden, USA)
Tyler Pace (Indiana University
Bloomington, USA)
Volker Paelke (University of
Hannover, IKG, Germany)
Joshua Palay (America Online, USA)
Leysia Palen (University of
Colorado, Boulder, USA)
Yingxin Pan (IBM China Research
Lab, China)
Sharoda Paul (The Pennsylvania
Mark Perry (Brunel University, UK)
Jeremy Pickens (FX Palo Alto
Laboratory, USA)
Conference Program
37
Emmanuel Pietriga (INRIA,
France)
David Pinelle (University of
Saskatchewan, Canada)
Volkmar Pipek (University of
Siegen, Germany)
Anne Marie Piper (University of
Karola Pitsch (Bielefeld University,
Germany)
Tom Plocher (Honeywell, USA)
Bernd Ploderer (The University of
Steven Poltrock (The Boeing
Company, USA)
Erika Poole (Georgia Institute of
Technology, USA)
Venkatesha Prasad (WMC,
EEMCS, TU Delft, The Netherlands)
Wanda Pratt (University of
Washington, USA)
Reid Priedhorsky (University of
Minnesota, USA)
Emilee Rader (Northwestern
University, USA)
Hayes Raffle (MIT Media Lab, USA)
Rebecca Randell (University of
Leeds, UK)
Pei-Luen Patrick Rau
(Tsinghua University, China)
Amit Ray (Rochester Institute of
Technology, USA)
David Redmiles (University of
Stuart Reeves (University of
Glasgow, Scotland)
Tim Regan (Microsoft Research
Cambridge, UK)
Derek Reilly (Dalhousie University,
Canada)
Yuqing Ren (Carnegie Mellon
University, USA)
Paul Resnick (University of
Michigan, USA)
David Ribes (Georgetown
University, USA)
Jochen Rick (The Open University,
UK)
Jahmeilah Roberson (University
of California, Irvine, USA)
George Robertson
(Microsoft Research, USA)
Kerry Rodden (Google, USA)
Jennifer Rode (University College
London, UK)
Steven Rohall (IBM Research, USA)
38
Michael Rohs (Deutsche Telekom
Laboratories, TU Berlin, Germany)
John Rooksby (Lancaster
University, UK)
Carolyn Rose (Carnegie
Joel Ross (University of
Mary Beth Rosson (The
Pennsylvania State University,
USA)
Mark Rouncefield
(Lancaster University, UK)
Nicolas Roussel (INRIA, France)
Elisa Rubegni (Università di
Lugano, Switzerland)
Daniel Russell (Google, USA)
Antti Salovaara (Helsinki
Institute for Information
Technology, Finland)
Bob Sandusky (University of
Illinois at Chicago, USA)
Aleksandra Sarcevic
(Rutgers University, USA)
Anita Sarma (University of
Nebraska, Lincoln, USA)
Risto Sarvas (Helsinki Institute for
Information Technology, Finland)
Eric Saund (PARC, USA)
Walt Scacchi (University of
Chris Schmandt
(M.I.T. Media Lab, USA)
Albrecht Schmidt (University of
Duisburg Essen, Germany)
Andrew Scholand (Sandia
National Laboratories, USA)
m.c. schraefel (University of
Southampton, UK)
Lauren Scissors
(Northwestern University, USA)
James Scott
(Microsoft Research, UK)
Peter Scupelli (Carnegie
Bryan Semaan (University of
Shilad Sen (Macalester College,
USA)
Leslie Setlock (Cornell University,
USA)
N. Sadat Shami (IBM Research,
USA)
David Ayman Shamma (Yahoo!
Research, USA)
Chia Shen (Harvard University, USA)
Haifeng Shen (Flinders University,
Australia)
Scott Sherwood (University of
Glasgow, Scotland)
Irina Shklovski (IT University of
Copenhagen, Denmark)
Susan Sim (University of California, Irvine, USA)
Marie Sjölinder (Swedish Institute
Mirjana Spasojevic (Nokia, USA)
Patricia Spence (The Pennsylvania
Anna Ståhl (Stockholm
University/KTH, Sweden)
Katherine Stewart (University of
Maryland, USA)
Erik Stolterman (Indiana
Simone Stumpf (Oregon State
University, USA)
Norman Makoto Su (University of
David Sun (Univeristy of California
Berkeley, USA)
Petra Sundström (Stockholm
University/KTH, Sweden)
Laurel Swan (Brunel University,
UK)
Aurélien Tabard (INRIA, France)
Leila Takayama (Willow Garage,
USA)
Katsumi Tanaka (Kyoto University,
Japan)
Anthony Tang (University of
British Columbia, Canada)
Karen Tang (Carnegie Mellon
University, USA)
Andrea Tapia (The Pennsylvania
Alex Taylor (Microsoft Research
Cambridge, UK)
Jaime Teevan (Microsoft Research,
USA)
Hilda Tellioglu (Vienna University
of Technology, Austria)
Michael Terry (University of
Waterloo, Canada)
Mike Thelwall (University of
Wolverhampton, UK)
Jakob Tholander (Stockholm
University, Sweden)
Jennifer Thom Santelli (Cornell
University, USA)
Peter Tolmie (University of
Nottingham, UK)
Catalina Toma (Cornell University,
USA)
Cristen Torrey (Carnegie Mellon
University, USA)
Zachary Toups (Texas A&M
University, USA)
Khai Truong (University of Toronto,
Canada)
Edward Tse (University of Calgary,
Canada)
Simon Tucker (University of
Sheffield, UK)
Joe Tullio (Motorola Labs, USA)
Nancy Van House (University of
Asimina Vasalou (Imperial College
London, UK)
Ravi Vatrapu (Copenhagen
Business School, Denmark)
Tiffany Veinot (University of
Michigan, USA)
Jo Vermeulen (Hasselt University,
Belgium)
Frederic Vernier (Université Paris
XI, France)
Janet Vertesi (University of
Frank Vetere (University of
Stephen Viller (University of
Queensland, Australia)
Amy Voida (University of
Stephen Voida (University of
Alex Voss (University of St.
Andrews, UK)
Annika Waern (Swedish Institute
Julie Wagner (University of
Paris-Sud, France)
Patrick Wagstrom (Carnegie
James Wallace (University of
Waterloo, Canada)
Hao Chuan Wang
(Cornell University, USA)
Shuo Wang (Microsoft Research
Asia, China)
Yang Wang (University of
Rick Wash (Michigan State
University, USA)
Alexandra Weilenmann (IT
University of Göteborg, Sweden)
Suzanne Weisband
(University of Arizona, USA)
Pierre Wellner (Spiderphone,
Switzerland)
Daniel Wigdor (Microsoft, USA)
Andrea Wiggins
(Syracuse University, USA)
Amanda Williams (University of
Stephanie Wilson (City University
London, UK)
Moses Wolfenstein (University of
Wisconsin Madison, USA)
Peter Wright (University of York,
UK)
Volker Wulf (University of Siegen
and Fraunhofer FIT, Germany)
Susan Wyche (Georgia Institute of
Technology, USA)
Steven Xia (Griffith University,
Australia)
Yan Xiao (Baylor Health Care
System, USA)
Naomi Yamashita (NTT
Communication Science
Laboratory, Japan)
Yutaka Yamauchi (PARC, USA)
Nicole Yankelovich
(Sun Microsystems, USA)
Sarita Yardi (Georgia Institute
of Technology, USA)
Koji Yatani (University of Toronto,
Canada)
Jude Yew (University of Michigan,
USA)
Mark Zachry (University of
Washington, USA)
Pär-Ola Zander
(Aarhus University, Denmark)
Polle Zellweger (MacZell
Consulting, USA)
Jun Zhang (Pitney Bowes, USA)
Qiping Zhang (Long Island
University, USA)
Xiaolong Zhang (The Pennsylvania
Shengdong Zhao (National
University of Singapore, Singapore)
Xiaomu Zhou (University of
Michigan, USA)
John Zimmerman (Carnegie
Ethan Zuckerman
(Harvard University, USA)
Savannah
Welcome to Savannah! Savannah was established in 1733 and was the first colonial state capital of Georgia.
With its rich history and warm Southern hospitality, Savannah is a great place to visit and spend a few days
before and after the conference. You can explore the City Market, take themed tours to enjoy the architecture
and gardens made famous by “Midnight in the Garden of Good and Evil,” and experience the many restaurants
that specialize in Southern cuisine.
Historical Attractions & Museums
Food & Drink
• The Mighty Eighth Air Force Museum
• Savannahmenu.com
• Old Fort Jackson
• Savannah.diningguide.com
• Fort Pulaski National Monument
• Yelp Savannah Restaurants (www.yelp.com)
• Isaiah Davenport House Museum
• Juliette Gordon Low Birthplace
Getting around Savannah
• Savannah History Museum
Chatham Area Transit (CAT)
• Hofwyl-Broadfield Plantation State Historic Site
• Savannah’s Historic River Street
• Forsyth Park Fountain
• Wright Square
• The Tomochichi Memorial
Arts & Culture
• Telfair Museum of Art (Bird Girl sculpture)
The fare-free CAT Shuttle transports passengers in
the Historic District and provides convenient service
from downtown hotels and the Savannah Visitor
Information Center to many historic sites.
The Shuttle also connects to other bus routes
serving the downtown area. Fares for one-way
service are 75 cents. A weekly CAT Unlimited Weekly
Pass is good for unlimited rides and is only $12.
• Mary Ingalls Glass Studio
• Village Craftsmen
• Jepson Center for the Arts
Shopping & Other Attractions
• City Market
• Factor’s Walk
• Savannah Waterfront
• Tybee Island
Conference Program
39
Conference Meeting Rooms
Second Floor Meeting Rooms
Savannah E
Savannah A
P
H
O
N
E
S
Savannah C
Savannah B
Savannah D
Prefunction
Prefunction
Prefunction
E
L
E
V
A
T
O
R
S
Office
Restroom
Restroom
General
McIntosh
Foyer
Business
Center
Boardroom B
To Atrium
Lobby
Boardroom A
The Savannah Ballroom
Chatham
Reynolds
Pulaski
R
E
S
T
R
O
O
M
S
Telfair
R
E
S
T
R
O
O
M
S
Prefunction
River’s Edge
Restaurant
Oglethorpe
A
Oglethorpe
B
Johnson
Forsyth
Prefunction
To Stairs and
Elevator
Riverwalk Meeting Rooms
Academy
Mercer
Prefunction
Phones
Plaza
To the
Atrium Lobby
Franklin

Conference Program

Transcription

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