Pilot test at Spain (D3.2) - Weee
Transcription
Pilot test at Spain (D3.2) - Weee
CIP Eco-innovation Pilot and market replication projects Call 2010 Call Identifier: CIP-EIP-Eco-Innovation-2010 D3.2 “Pilot test Spain” V1.0 Nov’2012 WEEE TRACE Contract ECO/10/277256/SI2.597845 Reporting Date: 11/11/2012 Contact person responsible for this deliverable: Enrique Redondo Organisation responsible for this deliverable: ECOLEC CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 TABLE OF CONTENTS 1. Executive Summary .................................................................................................. 3 2. Introduction ............................................................................................................... 4 3. Description of Actions ............................................................................................... 6 3.1 Summary ............................................................................................................. 6 3.2 Operation ............................................................................................................ 7 3.3 Location .............................................................................................................. 8 3.4 Schedule ............................................................................................................. 9 3.5 Equipment ......................................................................................................... 10 3.5.1 Barcode + RFID readers .............................................................................. 11 3.5.2 Automatic RFID Arc-reading system ............................................................ 12 3.5.3 Videocam with metadata.............................................................................. 12 3.6 Figures .............................................................................................................. 13 3.7 Training & Support ............................................................................................ 16 4. Key Learnings ......................................................................................................... 17 5. Deviations ............................................................................................................... 20 6. Conclusions ............................................................................................................ 21 7. Hours overview ....................................................................................................... 22 8. Annexes..................................................................... ¡Error! Marcador no definido. D3.2 “Pilot test Spain” Page 2 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 1. Executive Summary This deliverable presents the activities dedicated to the Spanish Pilot and describes specific results of this phase. This report describes actions adopted under Spanish Pilot, actors involved, issues to addressed, planning and connection with other tasks or deliverables of Project. Amount of work ahead for the Full Integral Implementation is critical and therefore a focused action and project management discipline needs to be maintained. Finally, as commented in the deliverable D2.1 “Definition of Spanish Pilot requirements”, the initial consideration of scenarios determined an expansion of the initial scope of the Pilot to address different implications for (i) each type of collection point (ii) each type of WEEE and required recycling process 1 additional recycling treatment plant. Additionally, the pilot was extended one additional month (M16) and include some extra actors and divided the pilot in two sub phases: (i) Basic Pilot (M12-M14) including: o One C&F Treatment Plant: FANE-Ecointegra o One LHH&A Treatment Plant: Berziklatu o One Logistic Operator: EMAUS (ii) Extended Pilot (M15-M16) including: o One LHH&A Treatment Plant: CHATARRAS IRUÑA S.A o Some Temporary Collection Points: D3.2 “Pilot test Spain” Hierros Naparra S.A. Emaús Bidasoa Lajo Y Rodriguez; S.A. (San Román) Rezikleta S. Coop. (Renteria) Rezikleta S. Coop. (Mungia) Garraioak Goibar,S.L Page 3 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 2. Introduction This Deliverable 3.2 “Pilot Test Spain” describes major activities executed and objectives achieved in the Spanish Pilot. During the Pilot phase the performance of the systems has been tested at the following steps in the waste management chain: - Collection Points. - Logistics operations/providers o - Including household collection from particular homes Treatment plants o for waste fridges o and other waste from electrical and electronic equipment (WEEE). It should be highlighted that the pilot phase has gone beyond what was initially planned and will be expanded now to include (i) increase the number of Collection Points (from the originally planned) (ii) additional treatment plants to cover not only the treatment of fridges; but also the treatment of other WEEE streams i.e. other household appliances and small mixed WEEE. This expansion involves additional equipment since a more treatment plants are included. During pilot, the implications of the tags planned by manufacturers will be addressed, although at this stage it is still unclear its level of development and application in practice. Project partners involved in this phase include: - Partner #1: MCCTELECOM, technology provider - Parther #2: ECOLEC, waste management compliance scheme - Partner #3: FAGOR, manufacturer of appliances - Partner #4: EMAUS, logistics provider - Partner #5: FANE-Ecointegra, treatment plan for waste fridges. Furthermore other actors participating in the pilot phase include: D3.2 “Pilot test Spain” Page 4 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 - Another treatment plants for other household appliances and small mixed WEEE - Extra Collection Points General objective of this Pilot phase is to obtain experience in practice of all implications (as detailed in Section 2. Description of Actions) to facilitate afterwards the deployment of the solution at full scale in Ecolec reverse supply chain. In general, it will address the following issues associated to task 2.1 of Project: - General assessment of the global concept and the process of different WEEE collection points, from the moment appliances are delivered in the first collection points to the final treatment plant. Review the different processes and sub-processes related and define the general specifications of the solution. - Identification of communication channels and data recovery: Correct implementation of the project the communications is critical and therefore it is important to identify the communication necessities and how all this information is going to be recovered in a secure and reliable way. - Assessment of the traceability of the process and data interconnections: The process of collecting WEEEs is complex and generated data is not always easily comprehensible. - Operative models assessment and selection of the best option: The final solution could be reached using different operative models, each one with their inconveniences and advantages. Those models have to be studied and between those choose the best one in order to provide the best information traceability and security. D3.2 “Pilot test Spain” Page 5 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 3. Description of Actions 3.1 Summary Description of section 3.1 Pilot test of Annex I of Grant Agreement is updated as follows. As explained, pilot ran until M16 and addressed the practical implications of the implementation of the proposed system at: • Collection from new types of WEEE collection points (instead of one as initially planned) - Temporary Collection Points • One logistic provider: EMAUS Bilbao • Two types of treatment plants (instead of one as initially planned) - FANE-ECOINTEGRA for waste fridges and - Berziklatu and Chatarras Iruña for other type of WEEE (new). The inclusion of these new actors helped us to identify implications for different operating schemes and different treatment processes and plant outlines. The equipment for these partners focused on the surveillance of the appliances in their daily activities of waste management for Ecolec Foundation. D3.2 “Pilot test Spain” Page 6 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 3.2 Operation Every actor had RFID tags ready to attach those to WEEE collected. For each appliance they apply a tag, read this with the mobile reader and link with this code the information regarding the appliance. Figure 1: Correct location of the WEEE TRACE tags in the WEEE The marked appliances are collected in their warehouse, where the selection between the different WEEE will be done in order to prepare a full load by truck to the final treatment plants. Due to the different types of WEEE, it is needed to include both type final destination treatment plants (fridges or other type of WEEE during the pilot- Before trucks departs to the treatment plant, the codes must be read to keep the traceability of the appliances in this shipment. Upon arrival of shipments to the appropriate plant, either FANE-Ecointegra or Berziklatu, appliances are unloaded, and transferred to the storage area. During this process all the codes have to be read to and compared with the records done by the previous actor (Logistic Operator or Temporary Collection Point). These waste appliances later go into the treatment process. Inside the process there will be some checkpoints where the reading of the codes will be done to ensure the treatment of the appliances in the machines. For this purpose different video cameras and code readers will be installed in direct communication with the core IT system in use by ECOLEC for the management of WEEE. Figure 2: Correct location of the videocámara in ECOINTEGRA D3.2 “Pilot test Spain” Page 7 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov Nov’2012 3.3 Location The Pilot was concentrated in the Basque Country and Navarre Regions in the north of Spain. C&F (A1) LHAA (A2) Mixed Logistic WEEE Operators 1 Basic Pilot 1 1 0 Extended Pilot 0 1 0 Temporary Collection Point 6 Figure 3: Demonstrators of the different Pilot plants Figure 4:: Locations fo Pilot plants (Navarre and Basque Country) D3.2 “Pilot test Spain” Page 8 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 3.4 Schedule As explained the Pilot was extended and divided in two subphases: (i) Basic Pilot (M12-M14) including: o One C&F Treatment Plant: FANE-ECOINTEGRA o One LHH&A Treatment Plant: Berziklatu o One Logistic Operator: EMAUS (ii) Extended Pilot (M15-M16) including: o One LHH&A Treatment Plant: CHATARRAS IRUÑA S.A o Some Temporary Collection Points: The Spanish Pilot schedule looks like this: 11 14 15 16 17 18 19 20 November 11th 13 June 11 th 12 February 11th 10 January 11th 9 December 11th 8 October 11th 7 July12th 6 August 11th 5 2013 June 11 th 4 January 11th Month December 11th 2012 21 23 24 25 26 27 28 29 Basic Pilot WP3: Technical Extended Pilot implement ation Full Implementation Figure 5: New Schedule of activities of WP3. Forecast duration of activities that still continues D3.2 “Pilot test Spain” Page 9 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 3.5 Equipment The following equipment has been installed at the Spanish pilot: - 15 barcode + RFID readers - 1 automatic fixed RFID reading systems - 2 videocam with metadata The installation dates of this equipment are detailed in the following tables. Basic Pilot ACTOR FANEECOINTEGRA EMAUS BILBAO S. COOP. I.S. BERZIKLATU S.L. Mixed C&F LHH&A Temporary WEEE Logistic Treatment Treatment Collection Treatment Operator Plant Plant Points Plant Location Automatic Barcode Videocam fixed RFID Installation + RFID with reading Date readers metadata systems AOIZ/AGOITZ 2 BILBAO 3 ORTUELLA 3 8 1 1 15/06/2012 23/05/2012 1 1 28/08/2013 2 Figure 6: Basic Pilot details Extended Pilot ACTOR Mixed C&F LHH&A Temporary WEEE Logistic Treatment Treatment Collection Treatment Operator Plant Plant Points Plant CHATARRAS IRUÑA S.A HIERROS NAPARRA S.A. EMAÚS BIDASOA. LAJO Y RODRIGUEZ; S.A. (LYRSA) REZIKLETA S. COOP. DE INICIATIVA SOCIAL REZIKLETA S. COOP. DE INICIATIVA SOCIAL GARRAIOAK GOIBAR,S.L Location Automatic Barcode Videocam fixed RFID Installation + RFID with reading Date readers metadata systems ORCOYEN 1 18/09/2012 BERGARA 1 11/09/2012 IRUN 1 08/10/2012 SAN ROMÁN DE SAN MILLÁN 1 16/11/2012 MUNGIA 1 26/09/2012 ERRENTERIA 1 26/10/2012 GALDAKAO 1 14/09/2012 7 0 0 Figure 7: Extended Pilot details An installation report has been elaborated for each Treatment Plant installation that includes video recording of the treatment. These installation reports for FANE-ECOINTEGRA and Berziklatu are included in this deliverable as Annex I. D3.2 “Pilot test Spain” Page 10 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov Nov’2012 3.5.1 Barcode arcode + RFID readers The devices used are Motorola MC65 rugged handheld devices with an RFID Snap-on Snap reader including a custom rugged case to give it extra protection. The main features of these devices are: MARCA MOTOROLA MODELO MC65 FORMATO HANDHELD 3.5 PANTALLA - TAMAÑO PANTALLA - RESOLUCION 640x480 TECLADO NUMERICO / ALFANUMERICO PROCESADOR 600 PESO 359 + 150 SELLADO IP64 RESISTENCIA CAIDAS 1,8 BATERIA 3600 BATERIA EXTENDIDA NO SISTEMA OPERATIVO WM 6.5 SENSORES (GIRO, CAIDA, ETC) SI BLUETOOTH SI WIFI 802.11 A/B/G GSM 3.75G GPS A-GPS CAMARA 3.2 SCANNER IMAGER 1D / 2D RFID SI FORMATO SNAP ON FRECUENCIA UHF Figure 8: Barcode and RFID Readers characteristics D3.2 “Pilot test Spain” Page 11 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 3.5.2 Automatic RFID Arc-reading system Automatic RFID Arc-reading system had been installed in the C&F Treatment Plants consisting on an Impinj RFID Reader and a couple of Convergence Antennas. Figure 9: RFID Arc-reading system in FANE-Ecointegra We change the original idea of using an arc to two separate posts because the WEEE can have different sizes and some are really big industrial freezers. 3.5.3 Videocam with metadata Bosch Autodome Easy IP cameras, built to be used in external environments, have been installed. They are heated for the winter and rugged to support extreme environments. Also we can move it and focus remotely. Figure 10: Videocam D3.2 “Pilot test Spain” Page 12 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 3.6 Figures All the certificates of collection and delivery made in the Basic Pilot Phase timeframe where made in the preproduction servers so they were in test mode. When we started the Extended Pilot Phase in September 2012, we started using the real production servers. Since then, in the couple of months of the Extended Pilot Phase, we get these figures: (i) Related to certificates Number of certificates (Collection & Delivery) 21 Collection Delivery 267 Figure 11: Number of certificates Origin of the certificates 7 29 9 ÁLAVA - ESPAÑA GUIPUZCOA - ESPAÑA NAVARRA - ESPAÑA VIZCAYA - ESPAÑA 243 Figure 12: Origin of certificates D3.2 “Pilot test Spain” Page 13 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 (ii) Related to WEEE managed Number of WEEE by type WEEE UNITS WEIGHT C&F 1.205 33 1.116 56 1.114 68 15 86 579 98 118 105 18 27 2.319 FREEZERS COOLERS COOLERS CANIBALIZED LHH&A HOODS KITCHEN OVENS WASHERS DISH WASHERS MICROWAVE PLATES DRYERS HEATERS Total 71.800 1.980 66.900 2.920 49.409 1.020 825 2.580 31.845 5.390 2.124 3.150 990 1.485 121.209 LHH&A 48% C&F 52% Figure 13: WEEE managed by type Number of WEEE by Actor 1.400 1.200 1.159 1.009 1.000 800 600 400 200 13 47 57 20 14 0 BERZIKLATU CHATARRAS EMAUS S.L. IRUÑA S.A BILBAO S. COOP. I.S. FANE GARRAIOAK HIERROS REZIKLETA GOIBAR,S.L NAPARRA S. COOP, S.A. Figure 14: WEEE managed by actor D3.2 “Pilot test Spain” Page 14 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 (iii) Related to WEEE treated Number of WEEE by type WEEE UNITS WEIGHT C&F FREEZERS COOLERS COOLERS CANIBALIZED LHH&A HOODS KITCHEN OVENS WASHERS DISH WASHERS MICROWAVE PLATES DRYERS HEATERS Total 654 14 632 8 205 7 3 12 141 17 18 5 2 0 859 39.230 840 37.920 470 9.904 105 165 360 7.755 935 324 150 110 0 49.134 LHH&A 24% C&F 76% Figure 15: WEEE Treated by type Number of WEEE Treated by Treatment Plant 700 656 600 500 400 300 200 118 100 85 0 BERZIKLATU S.L. CHATARRAS IRUÑA S.A FANE Figure 16: WEEE Treated by Treatment Plant D3.2 “Pilot test Spain” Page 15 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov Nov’2012 3.7 Training & Support Two types of training have been used: (i) Online Training (http://217.76.240.89/ http://217.76.240.89/) Three online courses have been developed using Moodle Opensource Platform to teach the users in the use and understanding of WEEE Trace operative: Online training for WEEE Trace project and for the use of the devices (including videos). Specific online training for each kind of Waste management operator. Individualized courses for different employees of each Waste management operator. A total of 119 people passed successfully th the course. It’s necessary to pass the course before the launch of WEEE TRACE in the actor (Collection Point, Logistic Operator or Treatment Plant). (ii) In-person Training Every time a new actor (Collection Point, Logistic Operator or Treatment Plant) adopts WEEE E TRACE TRACE, the infrastructure is installed, the Barcode+RFID Readers are given and the users of the systems receive a in-person person training. It is important to remark the creation of a Helpdesk and support team to give full support to all users. This team is headed by Mr. Aitor Jauregi (MCC TELECOM) with 3 technicians for the online Helpdesk and 2 technicians for field support. D3.2 “Pilot test Spain” Page 16 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 4. Key Learnings A list of the main key lessons learned of the activities of this pilot phase: (i) One solution does not fit all cases – Video relevant and required at Cooling & Freezing treatment plants – Video not required at treatment for other WEEE Video recording was expected to be included in every WEEE treatment plant. Type of stakeholder Barcode+RFID reader Automatic RFID Arc-reading system Videocam with metadata Treatment Plants One main conclusion of the Pilot Phase is that this will depend on the typology of the Treatment Facility: Type of Treatment Plant Barcode+RFID reader Automatic RFID Arc-reading system Videocam with metadata Cooling & Freeze Large households and Appliances Mixed WEEE Automatic RFID Arc-reading system is not going to be installed in LHH&A Treatment Plants neither Mixed WEEE Treatment Plants. In these ones they will use just Barcode+RFID readers. We have developed functionality in the software that allows them to mark WEEE as treated. So since treatment of A2 is not automated with Arc Reading Systems, users have to select “Treatment” option in their devices and scan / read the WEEE. (ii) Number of devices will vary depending of role and volume managed A fixed number of equipment was expected to be given to the actors a according to its typology in the Waste Management Supply Chain D3.2 “Pilot test Spain” Page 17 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 Type of stakeholder Barcode+RFID reader Collection Points 1unit Logistic Providers 3 units Treatment Plants 2 units Automatic RFID Arc-reading system Videocam with metadata 1unit 1unit The reality is that depending on the volume managed and other factors, the quantity of equipment needed should vary. (iii) More dedication to training and follow-up for manual operations than expected Users need more training to understand the complete solution and the tasks they have to complete. Since treatment of A2 is not automated with Arc Reading Systems, users have to select “Treatment” option in their devices and scan / read the WEEE. (iv) The supplied equipment meets the requirements No malfunction or problem related to equipment. Equipment worked fine in any environment and used by any actor (Temporary Collection Point, Logistic Operator and Treatment Plant). A custom rugged case was included that adds extra resistance to the rugged Barcode+RFID reader device. According to their experience, the partners had their own lessons learnt (i) ECOINTEGRA´s Experience Lessons learnt Camino Osteriz (FANE) explained the experience of the implementation of WEEE TRACE solution in ECOINTEGRA´s Plant (Aoiz). Six people of ECOINTEGRA´s staff were trained and are able to use they knew system (3 trained externally online and 3 internally). At the beginning, there were some problems with mobile readers with the 1st. version of the SW. Then, fine-tuned version works properly and faster. The experience is really positive. D3.2 “Pilot test Spain” Page 18 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 Figure 17: Barcode+RFID Reader software error screenshot Other problems that ECOINTREGA faced were that in some collection points there were some WEEE with no tags and other with more than one tag. Sometimes tags were located in places of the wasted fridge not able to be read it: inside the fridge, etc. The correct place is back on the top of the fridge. Also, ECOINTEGRA dealt with some communication problems due to power failure or the lack of information of the previous collection. Some communication problems to synchronize PDA´s were identified. The conclusion is that it is very important to complete the information since the origin, to simplify following steps and also can reduce administrative work. Camino Osteriz (FANE) remarked that main problems of WEEE TRACE operating were been solved. At the beginning, it was needed 45minutes to read all RFID tags of a a batch of fridges (80), now it is needed 5minutes. So, this fact demonstrates all the technical and supporting improvements achieved during this period. Another relevant point was that ECOINTEGRAS´s users of WEEE TRACE solution are now happy and they take this job as part of their daily tasks. The reason for that is the effort carried out in the training process. Furthermore, WEEE TRACE solution can simplify considerable administrative part if all the information is completed in the origin. Now, it takes 10 minutes to fill in the administrative data for a batch of fridges. Theoretically, with WEEE TRACE it should not spend time. (ii) EMAUS´s Experience Lessons learnt EMAUS helped to improve the usability of the software. The feedback of the users was really valuable. D3.2 “Pilot test Spain” Page 19 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 5. Deviations Main deviations during his period were related to: Software incidents. Resolved by new software versions. Human mistakes using WEEE Trace advices. Resolved by changing the information “by hand” afterwards. Duplicated information due to Waste management operators. Resolved by eliminating the duplicated information “by hand” and following up the Waste management operators. Printed RFID tags incidents. If it rains and the WEEEs are wet, printed tags do not stick. Durability between different versions under different weather and friction conditions were evaluated. The durability of the last version of printed tags increased significantly. D3.2 “Pilot test Spain” Page 20 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 6. Conclusions The Spanish Pilot has demonstrated the amount of work involved in the deployment of the full implementation, including (a.o.): • Implementation and deployment issues • Communication and training to actors involved. • Impact on productivity. In any case, more issues will surface for sure during implementation. This Pilot phase has been enlarged to address additional waste operatives and types compared with the original proposal. The main conclusion is positive; the system works and is fully operative. Main issues to be addressed in the following months 1. Barriers were not always technical, but also administrative and behavioural. Also in Cataluña the recycling facilities has to ask for permission to the authority to install a camera (administrative process). Some plants showed reluctant to the WEEE TRACE solution and it seems for them a way control they recycling proceedings. 2. WP3 progress but the plan changes every day. The supply chain is a critical factor 3. It is expecting to need more additional months to complete WP3 (4 months more from month 29 to month 33) As stated before, this deliverable can be updated – if required - based on the progress of the Action. D3.2 “Pilot test Spain” Page 21 of 22 CIP-EIP-Eco-Innovation-2010: Pilot and market replication projects – I D: ECO/10/277256 D3.2 “Pilot test Spain” v1.0 Nov’2012 7. Hours overview The table below shows the time spent on project progress since within the period from M12 to M17 (i) Basic Pilot (M12-M14) (ii) Extended Pilot (M15-M16) #1: MCCTELECOM #2: ECOLEC #3: FAGOR #4: EMAUS #5: FANE TOTAL 879 56 0 290 493 1.718 1.016 53 0 281,5 460 1.810,5 1.895 109 0 571,5 953 3.528,5 Basic Pilot (M12-M14) Extended Pilot (M15-M16) Figure 18: Overview of hours spent For the support to the pilot at Waste Supply Chain and Treatment plants, Ecolec dedicated a total of 109 hours mainly in direct interaction with FANE and Berziklatu, installation of communications required at Ecolec, full assessment of Privacy Act implications and review with Ecolan (subcontractor) and MCCTELECOM (Partner) of the progress. The most significant part of the work was subcontracted to Ecolan that dedicated a total of 353h in the direct support to pilots, including training, support to installations, reviews and technical assistance to participants. D3.2 “Pilot test Spain” Page 22 of 22