Email Guide - Driving Instructors Association

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Email
Version 1.0
Driving Instructors Association
Managing
your emails
So your sites sorted, your web page ready to go — but are you contactable?
This guide helps you set up your email account, both online and through your mobile device as well
as troubleshooting your way through error alerts
What’s inside?
Part 1. Accessing Webmail
Part 2 . Setting up Microsoft Outlook
Before you begin
Setting up Outlook
Errors you may encounter
Part 3 . Mail through your iphone
Before you begin
Setting up the phone
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Part 1. Accessing Webmail
Once you have a mailbox you can access your emails by going directly through http://webmail.
yourdomain.com and login using your main email address e.g. [email protected] as the
username and your password.
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Part 2. Setting up
Microsoft Outlook
Before you begin
Make sure you can access mail directly through webmail using your username and password
You can do that by logging in through the Webmail URL we supplied you.
When asked for your username, add your full, primary email address e.g. [email protected].
If you’re unsure what you used for the password, you can always conatct us.
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Setting up Outlook
Open Microsoft Outlook 2013 and we can begin.
The first thing you may see is the ‘Microsoft Outlook Startup wizard’. If it does appear just click ‘Next’.
Then, on the E-mail Accounts page, click ‘Next’ again to set up an email account.
However, if the Startup wizard doesn’t appear on the Outlook toolbar, go straight to the ‘File’ tab.
Then, just above the ‘Account Settings’ button, click ‘Add Account’.
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Select ‘Manually configure server settings’ or ‘Additional server types’, and then click ‘Next’.
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We then get the ‘POP or IMAP account settings’ panel. Here we add all the basic info for the account.
So…
Under ‘User information’ add the following:
> In the ‘Your Name’ box, enter the name you want users to see when you send email from this account; and
> In the ‘E-mail Address’ box, enter your email address [email protected].
Then, under ‘Server Information’:
> Under ‘Account Type’, select ‘POP3’ from the drop down menu;
> In the ‘Incoming mail server’ box, enter the POP server name in the format POP.yourdomain.com (replace your domain with your actual domain name); and
> In the ‘Outgoing mail server (SMTP)’ box, enter the SMTP server name in the format smtp.
yourdomainname.com.
And, finally, Under ‘Logon Information’:
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And, finally, Under ‘Logon Information’:
> In the ‘User Name’ box, enter your email address “[email protected];
> In the Password box, enter your password. If you want Outlook to remember your password, make sure the check box next to ‘Remember password’ is selected;
> And then click ‘More Settings’; and
> When the next panel loads, choose the ‘Outgoing Server’ tab, then select ‘Use same settings as my incoming mail server’.
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Then, just over on the ‘Advanced’ tab use the following:
Incoming server POP 110
Outgoing server SMTP 25
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You can then click ‘OK’ -> ‘Finish’ to complete the set up.
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Errors you may encounter
Hopefully you’re now set up and everything is good to go. However, if you are having a few
issues, take a note of the error message you’re receiving and let us know if it corresponds with
any of the following:
Error (0x800CCC0F)
‘The connection to the server was interrupted. If this problem continues, contact your server
administrator or Internet service provider (ISP).’
This error is usually seen when you entered an invalid user name or password for the SMTP server
authentication.
Resolution
Reset your user name and password through the ‘POP and IMAP Account settings’…
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Error (0x800CCC92)
‘Your email server rejected your login. Verify your user name and password in your account
properties. Under Tools, click E-mail accounts. The server responded: -ERR Authentication failed.’
This error is usually seen when you entered an invalid user name or password for the POP server
authentication.
Resolution
Again, reset the username and password.
Error (0x80042108)
‘Outlook is unable to connect to your incoming (POP3) e-mail server. If you continue to receive this
message, contact your server administrator or internet service provider (ISP).’
Error (0x80042109)
Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to
receive this message, contact your server administrator or internet service provider (ISP).’
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Both of these error messages can appear when using an incorrect port, respectively for incoming
and outgoing servers.
Resolution
Check the port numbers are set to 110 and 25.
Important:
The error (0x80042109) (unable to connect to the (SMTP) e-mail server) can also appear when the
ISP blocks the port 25. This is a common problem for many Internet service providers.
So, if you are using the port 25 and are still getting this error message, you will have to contact your
ISP in order to find a solution. In most of these cases you will be asked to use their own SMTP server
instead of yours.
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Error (0x800CCC18)
‘Your e-mail server rejected your login with Secure Password Authentication (SPA). Verify your
account properties. Under Tools, click E-mail accounts.’
This error occurs when you try to use SPA. To solve this problem, simply un-tick the SPA box.
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Further troubleshooting
And, if all else fails, it’s also worth trying the following…
Clear the cookies in your browser settings
Reset your mailbox password (via your Domains management page). The password must be complex
(avoid dictionary words), contain at least 8 characters (including at least 3 numbers and at least 2
special characters), or more than 16 characters. Please don’t use a space character or question mark
in the mailbox password.
>
>
>
>
>
Check if you have the same error when disabling your firewall and antivirus;
Check that you have chosen POP (not IMAP) for incoming mail;
Check that you have not activated SSL/authentication;
Check that your domain name is valid, registered with us, and not expired; and
Check that you are using your full mailbox name as username, and not an alias or a forwarded e-mail address.
Tried that and still having trouble?
Well, if you’re still facing technical issues after all of that, or if you would like to use the IMAP protocol
and/or SSL (SMTP requires authentication), then please do contact our Support team.
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Part 3. Mail through your iphone
Before you begin
> Make sure you can access mail directly through webmail using your username and password.
You can do that by logging into moonfruit.com-> Account-> Domains-> Email and Settings, or directly through the Webmail URL e.g. https://webmail.eu.com;
> When asked for your username, add your full, primary email address e.g. yourname@
yourdomainname.com; and
> …the password. If you’re unsure what you used for the password contact us.
…And, for examples we’ll be using [email protected] as an email address, and
yourdomainname.com as the domain name.
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OK. Ready to go?
Well, grab your phone and head to ‘Settings’.
Note: The screen shots used here are for ios7, however, the basic instructions remain the same
across all Apple operating systems, so you shouldn’t have any problems.
In there, choose ‘Mail, Contacts, and Calendars’.
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Choose ‘Add account’.
You’ll then be presented with a list of mail providers. From that list, you want to choose ‘Other’.
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Then, under ‘Mail’ (should be top of screen) select the ‘Add Mail account’ option.
Now, we want to set up the login for your ‘New Account’.
Name — use anything you want to call the account e.g. Your Name.
Address — here you want to add your full, primary email address e.g.
[email protected]
Password — add the password used to login to your webmail account.
Description — leave as the default text, or something more relevant/unique.
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Then, under ‘Mail’ (should be top of screen) select the ‘Add Mail account’ option.
And, then click ‘Next’.
Now, you’ll want to decide whether to use IMAP or POP.
For this guide, we’ll be using POP, but IMAP shouldn’t differ from the following instructions at all.
The ‘Name’, ‘Address’ and ‘Description’ fields should already be populated with the details provided
in the last panel. So, we can go straight to…
Incoming Mail Server
User Name — your full email address e.g. [email protected]
Password — your webmail password (even if the field is already filled in)
Outgoing Mail Server
User Name — your full email address e.g. [email protected]
Password — your webmail password (even if the field is already filled in)
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Outgoing Mail Server
And here.
Host Name — smtp.mywebsitedomain.com (Again, replace mywebsitedomain.com, with your own
domain name.)
User Name — your full email address e.g. [email protected]
Password — your webmail password
Then, click ‘Save’
When you complete those settings, you will get an error message saying:
Secure connection failed
The certificate for [email protected] may not be valid.
This relates to our certificate being registered for the domain ‘gandi.net’ — our domain name
registrar. It doesn’t match your domain name, hence the error you will see. Don’t worry though, it
won’t affect the set up process.
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Just click ‘Continue’.
Note: Ignoring this error does NOT make your email less secure.
If you see ‘Details’ pop up here, feel free to check the certificate then press ‘Accept’.
Once the incoming (POP) server has been verified, you may still get another error message.
This is identical to the one above, but for the outgoing server.
Note: As above, continuing with these settings does NOT make your email less secure.
Again, click ‘Continue’ (And, if you see ‘Details’, check the certificate ‘Accept’).
And there you go. Your account is now set up!
These are standard settings, so they will work on ANY device that support POP and IMAP, but if you
do have any doubt about how to set up your iPhone, please refer to your iPhone manual, or the
Apple website for further details or help.
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