Sales Manual 2012
Transcription
Sales Manual 2012
E Sales Manual 2012 Version: September 2011 02 GLACIER EXPRESS Contents 2012 Glacier Express: Glacier Express in brief/Touristic informations 03 Timetable winter 2011/2012 04 Timetable summer 2012 04 Glacier Express in winter: Promotion winter prices 2011/12 05 Railway route 05 Prices 2011/2012 06 Supplements/Sections 07 Bookings 08 Purchase of tickets 09 Catering: Catering services on the Glacier Express 10 Boardshop and souvenir sales 11 Coach routes: Recommended bus routes 12 Access Chur/Visp 14 Access Zermatt/Matterhorn Terminal Täsch 15 Destination Zermatt/Gornergrat Bahn 16 Destination St. Moritz/Bernina Express 18 Destination Davos Klosters 20 Luggage transportation 21 Promotion: Free promotional material 22 Various: General terms and conditions of contract 23 Important addresses 24 Class system/Map of the seats25 Carcompositions Glacier Express 2011/2012 26 General: subject to programme and price modifications! 1 EURO = 1.20 CHF (estimated prices). GLACIER EXPRESS The Glacier Express in brief Touristic Informations Travel on famous Swiss mountain railways from St. Moritz/ In all trains, all touristic announcements are available in six Davos to Zermatt or vice versa, from Piz Bernina to languages (German, French, English, Italian, Japanese and the Matterhorn. A 8 hour railway journey across 291 Chinese) via headphones. bridges, through 91 tunnels and across the Oberalppass at 2,033 metres above sea level. There are also two channels providing musical entertainment throughout your journey. A panoramic trip through the Alps in the heart of Switzerland. The Glacier Express: the most beautiful route Upon request, and for exclusive carriage use only, a between the sights of the Graubünden holiday region, PA system can be arranged for use by the tour guide. central Switzerland, including Lake Lucerne and Lucerne itself, the sunny Wallis region with its glacial landscape, and Board magazine included: the exciting regions of the south. Travel in comfort through 1st class-travellers exclusively receive the Board Magazine the unspoilt natural beauty of a landscape rich in ancient, with background information about the Glacier Express. fragrant mountain forests, peaceful Alpine meadows, rushing mountain streams and mountain valleys, rich in tradition and centuries-old culture. In summer, four identical trains will run daily between St. Moritz/Davos and vice versa. Each of these trains consists of two first-class panorama carriages and two secondclass panorama carriages. In the middle of the train, between first and second class, there is a service car. Food is freshly prepared in the kitchen and the bar section has 24 standing places. In the summer, trains running between Davos and Zermatt have a dining car (see pages 26+27). All Glacier Express trains are non-smoking trains. 03 04 GLACIER EXPRESS Timetable winter 2011/2012 11 December 2011 to 11 May 2012 9001 10.18 11.48 11.54 14.35 910 09.52 11.07 11.18 12.48 12.54 15.35 16.28 16.47 17.01 17.29 17.58 dep. dep. dep. arr. dep. arr. arr. arr. arr. arr. arr. Zermatt Visp Brig Andermatt Andermatt Chur Thusis Tiefencastel Filisur Davos Platz St. Moritz Timetable subject to change! 903 17.00 15.53 15.40 13.54 13.50 11.15 10.33 10.15 10.01 09.31 09.02 arr. arr. arr. dep. arr. dep. dep. dep. dep. dep. dep. 9011 14.40 12.54 12.50 10.15 Change in Filisur. 1 = runs from 25 December 2011 to 02 January 2012 and 28 April to 11 May 2012 Timetable summer 2012 12 May to 28 October 2012 9021 08.52 | 10.18 11.48 11.54 14.47 | 15.50 16.11 16.48 9041 09.13 | 10.37 12.13 12.20 14.47 15.28 15.47 16.01 | 16.58 Timetable subject to change! 9062 09.52 11.03 11.18 12.47 12.54 15.45 16.32 16.49 | | 18.10 908 09.59 11.14 11.37 13.13 13.20 15.45 16.32 16.49 | | 18.10 dep. dep. dep. arr. dep. arr. arr. arr. arr. arr. arr. Zermatt Visp Brig Andermatt Andermatt Chur Thusis Tiefencastel Filisur Davos Platz St. Moritz 1 = runs from 26 May to 23 September 2012 arr. arr. arr. dep. arr. dep. dep. dep. dep. dep. dep. 905 17.00 15.53 15.40 13.54 13.44 11.27 10.50 10.32 | | 09.15 9072 17.31 16.19 15.59 14.18 14.04 11.27 10.50 10.32 | | 09.15 2 = runs from 12 May to 14 October 2012 Please note: there will be no Glacier Express trains running between 29 October 2012 and 09 December 2012 9091 18.00 16.53 16.40 15.04 14.54 12.27 | | 11.01 | 10.02 9111 18.32 17.19 16.59 15.18 15.12 12.27 | 11.31 | 10.41 GLACIER EXPRESS 05 t iscoun 50%rmdal prices Glacier Express in winter – A world full of magic Promotion winter Prices 2011/2012 Glistening mountains in summer, a snow-covered fairytale Group travel (10 persons or more), single for return 11 December 2011 to 30 April 2012 landscape in winter, magical blossoms in spring, lush, opu- (incl. surcharges) 2nd class CHF EURO 100.40 83.80 86.40 72.00 75.40 63.00 73.20 61.00 lent colours in autumn. The Glacier Express is an experience throughout the year! St. Moritz – Zermatt St. Moritz – Brig St. Moritz – Andermatt Zermatt – Andermatt The Glacier Express connects two of Switzerland’s most fashionable places – St.Moritz and Zermatt – also of course, during winter. Experiencing the mountainous peaks, steep ravines and picturesque villages is even more enchanting Chur – Zermatt Chur – Brig Davos Platz – Zermatt Davos Platz – Brig when the fallen snow has transformed the entire landscape as if by a stroke of magic. Winter magic on the Glacier Express is simply breathtakingly beautiful and always on no 89.60 75.60 97.60 83.60 74.80 63.00 81.40 69.80 1st class CHF EURO 138.80 115.80 114.80 95.80 96.00 80.00 92.80 77.40 120.40 96.40 134.00 110.00 100.40 80.40 111.80 91.80 These prices are net and no free journeys apply. Subject to price modifications. 1 EURO = 1.20 CHF worth the journey. Included: Return journey in panoramic coach including surcharges, meal of the day and dessert served to passengers at their seats each journey. Upgrade 3 course menu (incl. starter and coffee/tea): + CHF 8.00 (EURO 6.80) Railway route Oberalppass 2033 m 2000 St. Moritz Zermatt 1800 1604 m 1600 Davos Realp 1400 Münster 1200 Andermatt Oberwald Stalden 600 Trun Mörel Ilanz Reichenau Rhine gorge 630 m 0 20 40 60 80 120 140 160 180 200 600 Chur 400 585 m 220 1200 800 Tiefencastel Thusis 200 m above sea level 1400 1000 1032 m 1130 m 670 m 400 Landwasser Viaduct Disentis Brig Visp 1500 m Bergün Fiesch 800 Albula line 1435 m St. Niklaus 1000 1600 1540 m Sedrun 2000 1775 m 1800 Celerina Samedan 240 260 291 km UNESCO World heritage: 200 „Swiss Alps Jungfrau-Aletsch“ m above sea level „The Rhaetian Railway in the Landscape of Bernina/Albula“ 06 GLACIER EXPRESS Price 2011/2012 Route (without supplements) Individual fares (from 1–9 persons) 2nd class 1st class Group fares (10 persons or more) – one in every 10 persons travels free 2nd class CHF EURO* CHF EURO* CHF St. Moritz – Zermatt 136.00 113.30 232.00 193.30 108.80 St. Moritz – Brig 101.00 84.20 172.00 143.30 80.80 St. Moritz – Andermatt 73.40 61.20 125.00 104.20 Davos Platz – Zermatt 129.00 107.50 220.00 94.00 78.30 160.00 66.40 55.30 113.00 Davos Platz – Brig Davos Platz – Andermatt Chur – Zermatt 1st class EURO* CHF EURO* 90.80 185.60 154.70 67.40 137.60 114.70 58.80 49.00 100.00 83.30 183.30 103.20 86.00 176.00 146.70 133.30 75.20 62.70 128.00 106.70 94.20 53.20 44.40 90.40 75.30 72.70 148.80 124.00 109.00 90.80 186.00 155.00 87.20 Chur – Visp 78.20 65.20 133.20 111.00 62.60 52.20 106.60 88.80 Chur – Brig 74.00 61.70 126.00 105.00 59.20 49.40 100.80 84.00 Andermatt – Zermatt 68.00 56.70 117.00 97.50 54.40 45.40 93.60 78.00 7.80 6.50 6.40 5.40 Transfer Täsch – Zermatt – General pricing information: – *EURO = the figures stated in EURO are only estimated prices (1 EURO = 1.20 CHF, at time of publication). Payments in EURO are subject to the exchange rate on the day of invoicing. – Prices subject to change. Children: – Up to 5 years of age: free – From 6 to 16 years: 50 % discount – With Junior Card: free – – – GLACIER EXPRESS 07 Supplements/Sections Glacier Express trains Boarding station Disembarking station (or reverse) Reservation fee in CHF Zuschlag (EURO) Zermatt/Täsch – Visp/Brig Chur/Thusis/Tiefencastel/St. Moritz 2 903 1 2 900 902 904* 906 908* 905* 907 909* 911 910 901 33.00 33.00 33.00 33.00 33.00 33.00 33.00 33.00 13.00 13.00 27.50 27.50 27.50 27.50 27.50 27.50 27.50 27.50 10.80 10.80 – x x x x x x – x x Zermatt/Täsch – Visp/Brig Chur/Thusis/Tiefencastel/Davos Platz x – – – – – – x – – Zermatt/Täsch – Visp/Brig Filisur x – – – – – x – x – Zermatt/Täsch Andermatt x x x x x x x x x – Andermatt St. Moritz – x x x x x x – x – Andermatt Davos Platz x – – – – – – x – – * Bookings only in combination with lunch x = Reservation possible – = No reservations possible 1 = No boarding in Tiefencastel and Thusis 2 = No boarding in Visp Please note: Short-distance routes: The Glacier Express trains are No commission on supplements. reserved exclusively for the use of groups and individual The prices in this brochure are always calculated without guests who book a trip for the entire route between Zermatt supplements. The supplements above are to be added and St.Moritz or vice versa. Groups who use short-distance on to the corresponding prices. The supplements are to be routes such as Chur – Andermatt are automatically booked paid in full by all passengers, including children and bearers on regional trains (not Glacier Express trains). Reservations of travel discount cards. Exceptions are children under six for short journeys may only be accepted in exceptional years old for whom no seat is required. Owners of a TCV, cases and for short-notice enquiries. Eurailcard and Swiss Travel system must also pay the supple- Please note that when advertising your tours, this journey ment. (short-distance route) may not be advertised under the The earphones for the info system and an information name ‘Glacier Express’ and a supplement must be paid. booklet about the Glacier Express is included in the supplement. The Glacier Express logo must only be used for journeys on section of the Glacier Express. 08 GLACIER EXPRESS Bookings for FIT (1–9 persons) Via Internet www.glacierexpress.ch • From 90 days before travel start at: • all Swiss Railway stations • all bigger stations abroad • Railservice RhB • all travel agencies with train ticket sale Bookings for groups (up to 10 people) • For winter 2011/2012 from now on • For summer 2012 from now on (early booking recommended): By fax: ++41 [0] 27 927 71 29 ++41 [0] 81 288 61 05 Att. «Reservation Glacier Express» Att. «Reservation Glacier Express» By e-mail: [email protected]@rhb.ch By post: Matterhorn Gotthard Bahn, Bahnhofplatz 7, Rhätische Bahn Railservice, Bahnhofstrasse 25, CH-3900 Brig CH-7002 Chur Enquiries on availability of free seats: Please note: Enquiries on the availability of free seats for For reservations or reservation changements at short group reservations on the Glacier Express notice it cannot be guaranted, that all group mem- can now be made on Internet at: bers will have seats in the same coach. https://www.mgbahnreservierung.ch. User: Touroperator Password: Travel Menu point: Abfragen > Verfügbare Plätze/Available Seats GLACIER EXPRESS Purchase of tickets You have the choice of the following booking systems: Payment arrangements within Switzerland: Within Switzerland, the payment is generally made by the Cash payment: All group and individual tickets and any enclosed payment order. other services may be bought cash or by credit cards on each station along the Glacier Express route. For issuing of Payment arrangements from outside of Switzerland: the tickets, the final message to the reservations centre or In order that the bank transfer may be carried out free of the booking place is decisive. Subsequent changes or pay- charges for Matterhorn Gotthard Bahn (MGB)/Rhätische backs are, therefore, impossible (also see General terms and Bahn (RhB), the following specifications are to be observed conditions of contract, page 23). MGBBank transfer in CHF: Walliser Kantonalbank Voucher: All group and individual tickets and any other ser- SWIFT: BCVSCHZLXXX vices are also obtainable on account. This method of pay- IBAN: CH38 0076 5000 Z086 5920 0 ment requires a contract between you and MGB/RhB. On receipt of your final reservation, the Glacier Express Bank transfer in EURO: reservations centre will send you a voucher which can be Walliser Kantonalbank exchanged for a ticket at all ticket offices on the Glacier SWIFT: BCVSCHZLXXX Express route. Group tickets are issued on the basis of the IBAN: CH85 0076 5000 K086 7159 7 final message to the reservation centre or the booking place. The cancellation conditions have to be observed RhB Bank transfer in CHF: in any case. Subsequent changes or paybacks are, there- Postal cheque: 70-39-7 fore, impossible (also see General terms and conditions Graubündner Kantonalbank Chur of contract, page 23). Our costumers have the option of CK 260.533.300 CL 774 paying invoices in EUROS at the current rate of exchange in SWIFT: GRKBCH2270A Switzerland. We cannot accept payments by cheque. IBAN: CH8000774110260533300 For any other method of payment MGB/RhB refuses to pay any charges. Otherwise, we will account an administrative charge of CHF 50.00 (EURO 41.60). 09 10 GLACIER EXPRESS Catering services on the Glacier Express The journey from St. Moritz/Davos to Zermatt (or vice versa) Dining on the Glacier Express takes a whole day. Catering for your guests must be planned. Reservation: On the new Glacier Express trains 904, 905, 906, 907, 908, Compulsory for groups; at least 10 days before departure. 909 and 900, 901, 903, 910, your lunch is served directly It is recommendable for individual travellers to make a at your table, which for this purpose has been lavishly cove- reservation. Your reservation can be booked together with red with fine tablecloths and set with elegant porcelain. your seats. Look forward to a wide variety of delicious meals which are Price: freshly prepared for you in the galley kitchen in the middle 3-course meal: CHF 43.00 (EURO 35.80) of the train. This menu comprises of salad (summer) or soup (winter), meat with vegetables and side dishes, dessert or a selection Do you like things to be a bit nostalgic or preferably of cheeses. modern? Then you’re on the right track with the nostalgic Plate of the day: CHF 30.00 (EURO 25.00) dining car inside the Glacier Express trains 902 and 911 (34 Prices subject to change seats; only in summertime). Meals taken in the dining car will be served in a maximum of two sittings, depending on Menu selection: Please check out the range of the train. Each dining car has only 34 places. Should the meals available on the homepage: www.rgswissalps.ch dining car be fully booked, groups (ten persons or more) see „Angebot/Glacier Express“ may dine at their seats in the panorama coach. The panorama coach must, however, be directly next to the dining car. Serving period: Meals are served between 11.00 a.m. and In these traditional dining cars too the meals are, of course, 1.30 p.m. The exact period during which meals are served freshly prepared with great care using regional products. will be notified to you. Reservation meals: Payment: Cash or voucher or invoice, by agreement with the caterer. Changes/Cancellations: Valid are the general terms of the RailGourmino swissAlps AG. See www.rgswissalps.ch/Über uns/AGB RailGourmino swissAlps AG Gürtelstrasse 14, Postfach 253, CH-7001 Chur Phone ++41 [0] 81 300 15 15, Fax ++41 [0] 81 300 15 16 [email protected]; www.rgswissalps.ch GLACIER EXPRESS Boardshop and souvenir sales Glacier Express trains 902 and 911 (with nostalgic dining Brochures: The brochure: “The Glacier Express Travel car) also feature a Railbar and an onboard shop service. The Guide” is available from many travel agencies to accompany stewardesses and stewards will serve you with hot and cold your travel documents. Your guests can use it in preparati- drinks, sandwiches and snacks directly to your seat. on for this very interesting journey (48 pages, many colour It is also possible to order lunchboxes and cold meals such photographs, maps and lots of interesting facts about the as “Poulet Curry Salad with Fine Fruits” or “Roastbeef Lunch country and its people). with Sauce Tartare” in advance. All Glacier Express trains feature an onboard shop service Price: selling souvenirs. CHF 22.00 (EURO 18.30) per piece + postage and packing Boardshop and souvenir sales Languages: German, English, French, Italian, Japanese The boardshop offers a wide range of exclusive Glacier Express souvenirs – such as the famous slanted glasses. If you would like to surprise your guests during the trip on the Glacier Express, you are most welcome to order by RailGourmino swissAlps AG slanted glasses or other souvenirs in advance. In exchange for a voucher your guests will receive the chosen souvenir from the steward of the boardshop. Find our full range of souvenirs on www.glacierexpress.ch! 11 12 GLACIER EXPRESS Mountain passes by coach Recommended bus routes Important information Classic: St. Moritz – Julierpass – Thusis – San Bernardino- Emergencies: pass – Bellinzona Nord (A13) – Airolo – Nufenenpass – Breakdown: 24-hour assistance under Phone 140 or by Ulrichen – Brig – Visp – Täsch using the emergency phones along the motorways. Distance: 344 km; duration approx. 6.00 hrs • Police Phone 117 (free of charge) Gotthardtunnel: St. Moritz – Julierpass – Tiefencastel • Ambulance Phone 144 (free of charge) • Fire service Phone 118 (free of charge) – Thusis – San Bernardinopass – Bellinzona Nord (A13) – Airolo – Gotthardtunnel – Göschenen – Andermatt – Realp The maximum speed for busses/coaches: – Furkapass/Verlad Furkatunnel (Realp – Oberwald) – • 100 km/h on motorways Oberwald – Brig – Visp – Täsch • 80 km/h out of towns Distance: 373 km (optional route with tunnels); • 50 km/h in towns duration approx. 6.15 hrs Informations & road conditions: Oberalppass: St. Moritz – Julierpass – Flims – Reichenau Phone 166 for traininfos – Disentis – Oberalppass – Andermatt – Realp – Furkapass/ Phone 163 road conditions (24 hour) Verlad Furkatunnel (Realp – Oberwald) – Oberwald – Brig – Radio: TCS traffic information is given out over the radio Visp – Täsch in German and Romansh-speaking Switzerland and Graubun Distance: 294 km (tunnel option); duration approx. 6.00 hrs den, DRS1 (FM frequencies as displayed along the motorways, and MW 531 or 1566 kHz). Sattelpass: St. Moritz – Julierpass – Chur – Landquart – Teletext: Information on road conditions, traffic holdups Pfäffikon – Biberbrugg – Sattelpass – Schwyz – Brunnen and traffic forecasts from 8.30 hours until end of transmissi- – Göschenen – Andermatt – Realp – Furkapass/Verlad Furka on from page 580. tunnel (Realp – Oberwald) – Oberwald – Brig – Visp – Täsch Internet: www.166.ch (train) Distance: 403 km (tunnel option); duration approx. 6.45 hrs www.tcs.ch (road) GLACIER EXPRESS Furkapass: Passable from June to October Nufenenpass: Passable from June to October Route: Route: Oberwald (Wallis) – Realp (Uri) Ulrichen (Wallis) – Airolo (Tessin) Height:2,431 m a.s.l. Height:2,478 m a.s.l. Maximum gradient: 11 % Maximum gradient: 11% Maximum width: 2.55 metres Maximum width: 2.55 metres Maximum length: 12 metres Maximum length: 15 metres Maximum height: 4 metres Maximum height: 4 metres Maximum weight: 18 tonnes, carriage forbidden Maximum weight: 32 tonnes The Furka Pass is narrow and reinforced on its eastern side. Recommendation: Coach transportation by train through Oberalppass: Passable from May to November the Furkatunnel between Oberwald and Realp. Route: Andermatt (Uri) – Disentis (Graubünden) Height:2,044 m a.s.l. Timetable: Maximum gradient: 10 % Departure from Oberwald: Maximum width: 2.55 metres • Fr – Mo: 05.35, 06.05 every 30 min. until 22.05 h Maximum length: 13 metres • Tue – Thu: 05.35, 06.35 every 60 min. until 21.35 h Maximum height: 3.9 metres Departure from Realp: Maximum weight: 18 tonnes, carriage forbidden • Fr – Mo: 06.05, 06.35 every 30 min. until 22.35 h • Tue – Thu: 06.05, 07.05 every 60 min. until 22.05 h Grimselpass: Passable from May to October Dimensions & weight: Route: Max. weights: 18 tonnes, height 3.62m, width 2.5m! Height:2,165 m a.s.l. Prices: (incl. driver and passengers): Maximum gradient: 11% • 10 – 19-seater coach CHF 47.00 (EURO 39.10) Maximum width: 2.55 metres Innertkirchen (Berne) – Gletsch (Wallis) • 20 – 25-seater coach CHF 99.00 (EURO 82.50) Maximum length: 15 metres • 26 – 35-seater coach CHF 158.00 (EURO 131.60) Maximum height: 4 metres • 36+ seater coach CHF 216.00 (EURO 180.00) Maximum weight: 32 tonnes A special price of CHF 158.– (EURO 131.60) is available for transporting the empty bus on the Andermatt – Brig route if all guests travel by train. (Glacier Express reservation confirmation necessary) Reservation: Recommended. Contact: see page 24 Payment: Credit card or cash at the counter. On request (by agreement), against invoice. Journey time: 15 minutes 13 14 GLACIER EXPRESS Access Chur/Visp At the two new train stations in Chur and Visp, special bus Both station buildings are equipped with ultra-modern travel parking areas are marked. These areas are only for picking information centres (RIZ). Toilets are also available. A range up and dropping off passengers, and are not intended as of shops selling all kinds of products invite you to enjoy a long-stay parking bays. spree 365 days of the year. (See maps below) Station Chur Station Visp RhB Reiseinformations-Zentrum Station Chur SBB/MGB Bahnhof Visp (Underpass) Phone ++41 (0) 900 300 300 (CHF 1.19/Min.) Phone ++41 (0) 81 288 62 22 Telefax ++41 (0) 81 254 40 78 GLACIER EXPRESS Access Zermatt Matterhorn Terminal Täsch Zermatt is a carfree village. The multi-storey parking facilities at the Matterhorn Terminal A shuttle train service runs from Täsch every 20 minutes. Täsch (P MTT) is suitable for vehicles up to 2.3 metres in Journey time: 12 minutes. Groups do not need to height. We provide open parking spaces for larger vehicles on reserve seats on this shuttle train. the outskirts of the village of Täsch (P2 Schali). Timetable shuttle trains Täsch – Zermatt – Täsch: Free coach parking • Täsch departure 06.00 h, 06.20 h, 06.40 h Groups travelling to Zermatt with the Matterhorn Gotthard every 20 minutes until: 22:00 h Bahn can park their coaches in the Matterhorn Terminal 22.30 h 23.00 h, 00.00 h, 01.00 h Täsch (P2 Schali) free of charge. Nights (Friday/Saturday/Sunday): 02.00 h, 03.00 h, 04.00 h, 05.00 h Free group luggage transport between Täsch and • Zermatt departure 06.00 h, 06.20 h, 06.40 h Zermatt every 20 minutes until: 22.00 h Group luggage can be loaded in group luggage carriages 22.30 h, 23.30 h, 00.30 h, and transported free of charge* by rail from Täsch to Zermatt Nights (Friday/Saturday/Sunday): and vice versa. The transport of luggage between the station 01.30 h, 02.30 h, 03.30 h, 04.30 h, 05.30 h and the hotel is organised by the respective hotel. Price for groups (up to 10 persons): 1 person travels free for every 10 paying passengers. Luggage capacity per carriage: approx. 20–25 suitcases. 2nd class single: CHF 6.40 (EURO 5.30); return: CHF 12.60 (EURO 10.50) * Conditions: for groups travelling by rail (otherwise CHF Individual prices: 20.00 / EUR 16.60 in each direction). This 2nd class single: CHF 7.80 (EURO 6.50); service is not available on Saturdays in winter. return: CHF 15.60 (EURO 13.00) If you wish to take advantage of free luggage transport Plan Matterhorn Terminal Täsch/MTT: service, please book in advance by calling the station in Täsch and stating your estimated time of arrival, the name of your group, the number of suitcases and the hotel in Zermatt. Advanced bookings can be made until 4 p.m. the day before. 15 16 GLACIER EXPRESS Destination Zermatt/Gornergrat Bahn Gornergrat Bahn – the matterhorn railway Peak Gornergrat (3089 m) If you want to discover the dazzling beauty of the alps, • 3100 Kulmhotel Gornergrat: you’ll soon realise that the trip to Gornergrat is a „must-see“ - Selfservice-Restaurant (170 seats) excursion. - Restaurant vis-à-vis (100 seats) Its sunny viewing platform, accessible all year, makes the - Sonnenterrasse (300 seats) Gornergrat ridge a top destination, and not just because of • Shopping-Mall: its altitude. Surrounded by 29 peaks rising to above 4000m - Swiss Mountain Time (watches) and by Switzerland’s greatest mountain and second longest - Gornergrat Corner (Victorinox Souvenirs) glacier in the Alps, it offers a spectacular mountain panora- - Swiss Taste (Chocolate/Souvenirs) ma second to none. And the “Matterhorn Railway” renders it - Alpine Photoshop so close you can almost touch it. For more than 100 years the Gornergrat Bahn has been Departures: High-season: every 24 minutes; making the ascent to the panoramic mountain a truly uni- One class, 2nd class, reservation (also for groups) not necessary que and wonderful experience. Off-season: app. all 60 minutes. From Zermatt, the popular holiday resort in the Valais, Europe‘s highest open-air cogwheel railway climbs to the Price: Gornergrat 9.339 km away. Trains run daily in 33 minutes Groups of 10 people or more: CHF 64.00 (EURO 53.30) up and in 42 minutes down the mountain. The train crosses (one person travels free per 10 paying passengers); impressive bridges, galleries and tunnels. In the midst of People travelling individually: CHF 80.00 (EURO 66.60) idyllic forests and alpine meadows, past rocky gorges and tarns. Accompanied by the majestic mountains, first and Excursions from Zermatt (combined excursions) foremost by the Matterhorn. • Matterhorn Glacier Paradiese (3883m) Angebote www.matterhornparadise.ch Winter: Summer: • Winter walking • Hiking • Toboggan • Biking • Bern (Capital of Switzerland, UNESCO Worldheritage); • Ski, snowboard • Mountaineering www.berninfo.com • Igloo village (2727m) • Climate Audio Trail • With the MGBahn into the Aletsch-Region • Moonlight fascination • Sunrises (UNESCO Worldheritage); • Starlight Dinner • Sunset Dinner www.aletsch.ch • Furka Cogwheel Steam Railway (June – September); www.furka-bergstrecke.ch GLACIER EXPRESS s: group l price 0 Norma 20.0 CHF 1 0.00) 10 (EURO Special offer winter 11 December 2011 to 30 April 2012 Gornergrat Bahn – at an altitude of 3,089 metres Group price as from 10 persons, At this height, the air is thin and the experience is fantastic. per person: CHF 75.00 (EURO 62.50) With a view of 29 mountains higher than 4,000 metres, including the highest, Dufourspitze, and the most majestic, Only valid in connection with the Glacier Express product. the Matterhorn, this is where you can find wonderfully pre- These prices are net and no free journeys apply. pared winter-hiking routes. Step by step. Our tips for winterwhite hiking: an hour of sheer delight from Rotenboden to Reservations Riffelberg (2.5 kilometres); or one and half hours of wonder- For reservations and informations please contact: ful walking from Riffelalp to Zermatt – well away from the Gornergrat Bahn c/o Matterhorn Gotthard Bahn ski runs (5 kilometres). Bahnhofplatz 7, CH-3900 Brig Phone ++41 [0] 27 927 70 00 So that your bus drivers can comply with the legally Fax ++41 [0] 27 927 71 29 required rest day, we offer you this unique panorama in [email protected], www.gornergrat.ch combination with the Winter Glacier Express at an extraspecial price. For this offer you do not need a bus transfer from Brig or Visp. Included: 2nd-class journey from Brig or Visp to Zermatt inclusive Gornergrat Bahn and back. 17 18 GLACIER EXPRESS Destination St. Moritz/Bernina Express Bernina Express from St. Moritz to Tirano Price: (for groups of 10 or more) 2nd cl. one way From the peaks and perpetual ice to the subtropical palm return paradise of the south: the Bernina Express is the only per- Route CHF manently open rail connection to cross the alps – and this Chur – Tirano 46.40 38.60 92.80 77.30 on a route packed with momentous adventure and fasci- Davos – Tirano 37.60 31.30 75.20 62.60 nating cultural heritage. In summer 2008, the legendary St. Moritz – Tirano 23.20 19.30 46.40 38.60 railway was included in the list of UNESCO World Heritage EURO CHF 1st cl. one way sites. Rolling past the impressive glaciers of the Bernina Group, you reach the summit surrounded by mountain lakes Route at an altitude of 2,253 m above sea level. From here to the EURO return CHF EURO CHF EURO Chur – Tirano 79.20 66.00 158.40 132.00 Italian city of Tirano, the railway descends 1,824 metres on Davos – Tirano 64.00 53.30 128.00 106.60 a route only 38.4 kilometres in length. St. Moritz – Tirano 40.00 33.30 80.00 66.60 Railbar The Railbar will serve guests with hot and cold drinks as All 10 people are free. 1 EURO = 1.20 CHF. The current daily exchange rate applies. Prices subject to change. Bernina Express Bus 2nd cl. one way well as sandwiches and snacks to their seats. The Railbar return also carries a selection of special Bernina Express souvenirs. Route CHF (www.rhb.ch/railshop). Lugano – Tirano 24.80 20.60 49.60 41.30 Tirano – Lugano 24.80 20.60 49.60 41.30 EURO CHF EURO Bernina Express Bus Supplement per person and route: CHF 12.00 (EURO 10.00) Would you like to discover more of the south? The Bernina Express Bus runs from 01.04. – 21.10. 2012. The new Bernina Express Bus takes the scenic route. Drive in comfort past the vineyards of Valtellina, through pic- Supplement per person Bernina Express: turesque villages and along the shores of Lake Como from Summer (12.5. – 21.10. 2012): Tirano to Lugano (or vice versa). Chur/Davos/St. Moritz– Tirano CHF 12.00 (EURO 10.00) per person and route Winter (11.12. 2011 – 11.05. 2012 and 22.10. 2012 – 08.12. 2012): Chur/St. Moritz – Tirano – St. Moritz/Chur CHF 9.00 (EURO 7.50) per person and route Lunch: In Poschiavo and Tirano, different restaurants near the station. GLACIER EXPRESS 19 t iscoun 30%rmdal prices Special offer winter The most wonderful Alpine experience on no Price (group from 10 persons) 2nd Class Single The Albula and Bernina lines of the Rhaetian Railway are Return amongst the most spectacular of the Alpine crossings. Even Route CHF in winter, the panorama tour with the Bernina Express is Chur – Tirano 40.60 33.80 81.20 67.60 an experience to remember as your train takes you down St. Moritz – Tirano 20.30 16.90 40.60 33.80 from high mountain glaciers to palm trees. The train easily EURO CHF 1st Class Single masters 55 tunnels, 196 bridges and gradients of up to 7%. Route EURO Return CHF EURO CHF EURO The Rhaetian Railway reaches its highest point in Ospizio Chur – Tirano 69.30 57.75 138.60 115.50 Bernina at an altitude of 2,253 metres above sea level. The St. Moritz – Tirano 35.00 29.10 70.00 58.30 Bernina Express travels on the highest line in the Alps. It connects the north and south of Europe and serves as a Only valid in connection with the Glacier Express product. bridge between different linguistic and cultural regions. The These prices are net and no free journeys apply. line from Thusis to Tirano has now been a UNESCO World Heritage site since summer 2008. A trademark. Reservations For reservations and informations please contact: Rhätische Bahn Bahnhofstrasse 25, CH-7000 Chur, Phone ++41 [0] 81 288 63 26 Fax ++41 [0] 81 288 61 05, [email protected], www.berninaexpress.ch 20 GLACIER EXPRESS Destination Davos Klosters An impressive palette of attractions Experience the dynamic spirit of Davos, Europe’s highest-alti- Davos is the perfect place to meet people, exchange know- tude resort, or enjoy peace and solitude in the unspoilt ledge, enjoy sport, relax and unwind. mountain world on your doorstep. Guests from all over the But Davos has also remained a health resort. The town’s world fall under the spell of this famous Swiss Alpine metro- many clinics are now highly specialized institutes, expert in polis. Davos is diverse: a holiday, sports, congress, health, the treatment of allergies, respiratory illnesses and derma- research and culture resort rolled into one! tological complaints. And with its four world-renowned re- Davos is ideal for an active holiday in a magnificent moun- search institutes, which attract distinguished scientists and tain setting. Whether summer or winter, almost every type guest researchers from all corners of the globe, Davos has of sport is catered for. Skiing, snowboarding, cross-country almost become a small university town with a leaning skiing, sledging and ice-sports in winter. Hiking, running, towards natural science and medicine. mountain biking, golfing and water sports in summer. Davos also offers a colourful cultural palette – often in quite Tennis, squash, riding, hang-gliding and paragliding are deliberate contrast to the more familiar and popular scene. year-round attractions. Major events such as the Swiss The Davos Festival “Young Artists in Concert” attracts talen- Alpine Marathon and the Spengler Cup ice hockey tourna- ted young musicians from all over the world. The Kirchner ment are just two highlights from an impressive palette of Museum, the most famous of the resort’s six museums, sporting attractions. enjoys world acclaim for the most comprehensive global col- Over the last 35 years, Davos has firmly established itself as lection of the works of expressionist Ernst Ludwig Kirchner. a successful and competitive international congress venue despite its slightly peripheral location. The town’s strong point lies in its contrast to the conventional congress resort and in the captivating combination of education and relaxation far from the bustle of big city life. GLACIER EXPRESS Luggage transportation Please leave luggage in the areas outside the compartment. Tip: Whenever possible, we recommend that you transport your luggage from hotel to hotel with your coach. Unless otherwise agreed with the hotel, each guest is responsible for loading and unloading his or her own luggage. Express luggage service Drop off luggage at the station before 9 a.m. and pick it up from 6 p.m. at your destination. The comfortable way to enjoy rail travel. This service is available for 45 Swiss destinations. The express luggage service costs CHF 20.00 (EURO 16.60) per piece of luggage (maximum weight: 25 kilogrammes). Passengers travelling in groups of ten or more and families with Junior Cards or STS Family Cards pay only CHF 15.00 (EURO 12.50) per piece – regardless of whether they are suitcases, bags, skis, snowboards, toboggans or pushchairs. On the original route of the Glacier Express between St. Moritz and Zermatt, the transportation time of the above service from Swiss Railways is insufficient. RhB and MGBahn offer a separate solution here. If you wish to make use of this, simply get in touch with us. 21 22 GLACIER EXPRESS Free promotional material We are happy to provide you with free promotional Certificates: materials for marketing purposes. If your guests travel the whole way from St. Moritz/ Glacier Express colour brochure (12 pages): Davos – Zermatt or vice The prospectus “The slowest express train in the world” is a versa, you may award brief description of the route and a map. them a certificate. DIN A4, available in 10 different languages: German/French/ Two different copies: English/Japanese/Chinese (simplified + traditional)/Italian/ a) German/French/Italian Spanish/Korean/Thai. b) English/Japanese/Spanish Certificates are awarded to your guests at a suitable Glacier Express Flyer (6 pages): opportunity, e.g. on the final evening. DIN A4; in 6 languages (German/French/ English/Italian/ Please order the required number of certificates no later than Japanese/Chinese) 10 working days before the journey. They will be sent to you by post. Please enter the names from your list of guests. Posters: Summer Region Goms; Winter Region Oberalppass DVD (PAL/NTSC): DIN A1 (60 cm x 84 cm) Stretch Zermatt – St. Moritz; approx. 100 minutes. Picture download: On the Internet site www.glacierexpress.ch you will find pictures in 300 dpi for professional use for brochures, etc. Pictures may be used without charge for promotional material/brochures/Internet for the Glacier Express. GLACIER EXPRESS General terms and conditions of contract The contract between the tour operator and MGBahn/RhB comes into force with the unconditional Cancellation of groups: Date of cancellation Up to 30 days before date of travel No charge with these general conditions and terms of travel). 29 to 7 days before date of travel CHF 500.00 per group (EURO 416.60) Cancellation charges: The following cancellation charges Groups with confirmed booking 6 days before the date of travel or no-show of the group 100 % of the official fare price incl. supplement acceptance of the reservation by MGBahn/RhB (together are liable should reserved services be cancelled in part or not cancelled in good time. The determining factor for calculating cancellation or alteration charges is the date of receipt of your written notification by the MGBahn (E-mail: [email protected]; Fax ++41 [0] 27 927 71 29) or RhB (E-mail: [email protected]; Fax ++41 [0] 81 288 61 05). At weekends (Saturday/Sunday) or on public holidays, the next working day will apply as the date of receipt. See www.glacierexpress.ch/de/footer/agbs for the complete General terms and conditions of contract. Reduction of the number of persons travelling or a reduction of the originally booked route to a shorter route: Date of cancellation Up to 30 days before travel date No charge 29 to 10 days before date of travel CHF 25.00 per person (EURO 20.80) 9 to 1 days before date of travel CHF 50.00 per person (EURO 41.60) travel date or no-show of the group 100 % of the official fare price incl. supplement 23 24 GLACIER EXPRESS Important addresses Booking offices Glacier Express: Luggage transportation Täsch – Zermatt – Täsch Phone ++41 [0] 27 927 70 00 I Fax ++41 [0] 27 927 71 29 Station Matterhorn Gotthard Bahn I CH-3921 Täsch [email protected] Phone ++41 [0] 27 927 75 05 I Fax ++41 [0] 27 927 75 09 Phone ++41 [0] 81 288 63 26 I Fax ++41 [0] 81 288 61 05 [email protected] [email protected] I www.glacierexpress.ch Station Matterhorn Gotthard Bahn I CH-3920 Zermatt Matterhorn Gotthard Bahn / Gornergrat Bahn Phone ++41 [0] 27 927 74 74 I Fax ++41 [0] 27 927 74 79 Bahnhofplatz 7 I CH-3900 Brig [email protected] Phone ++41 [0] 27 927 77 77 I Fax ++41 [0] 27 927 77 79 [email protected] I www.mgbahn.ch I www.gornergrat.ch Tourist offices Zermatt Tourist Office I CH-3920 Zermatt Rhätische Bahn / Bernina Express Phone ++41 [0] 27 966 81 00 I Fax ++41 [0] 27 966 81 01 Bahnhofstrasse 25 I CH-7002 Chur [email protected] I www.zermatt.ch Phone ++41 [0] 81 288 63 26 I Fax ++41 [0] 81 288 61 05 [email protected] I www.rhb.ch RailGourmino swissAlps AG Gürtelstrasse 14/Postfach 253 I CH-7001 Chur Phone ++41 [0] 81 300 15 15 I Fax ++41 [0] 81 300 15 16 [email protected] I www.rgswissalps.ch Bus transfer, Furkatunnel Station Matterhorn Gotthard Bahn I CH-3981 Oberwald Phone ++41 [0] 27 927 76 66 I Fax ++41 [0] 27 927 76 69 [email protected] Station Matterhorn Gotthard Bahn I CH-6491 Realp Phone ++41 [0] 27 927 76 76 I Fax ++41 [0] 27 927 76 79 [email protected] Matterhorn Terminal Täsch Matterhorn Terminal Täsch I CH-3921 Täsch Phone ++41 [0] 27 967 12 14 I Fax ++41 [0] 27 967 12 14 [email protected] I www.matterhornterminal.ch Engadin St. Moritz I CH-7500 St. Moritz Phone ++41 [0] 81 830 08 00 I Fax ++41 [0] 81 830 08 18 [email protected] I www.engadin.stmoritz.ch Destination Davos Klosters I CH-7270 Davos Platz Phone ++41 [0] 81 415 21 21 I Fax ++41 [0] 81 415 21 00 [email protected] I www.davos.ch Switzerland Tourism: Head Office Tödistrasse 7 I Postfach I CH-8002 Zürich Phone ++41 [0] 44 288 11 11 I Fax ++41 [0] 44 288 12 05 [email protected] I www.myswitzerland.com Hotelleriesuisse: Head Office Monbijoustrasse 130 I Postfach I CH-3001 Bern Phone ++41 [0] 31 370 41 11 I Fax ++41 [0] 31 370 44 44 [email protected] I www.hotelleriesuisse.ch GLACIER EXPRESS 25 Class system 1st class panoramic viewing cars 2nd class panoramic viewing cars Oversized windows which extend into the roof cove provide Oversized windows which extend into the roof cove provide all-round panoramic views. all-round panoramic views. • 36 seats (6 x four-seater and 6 x two-seater compart- • 48 seats (12 x four-seater compartments, central aisle ments, central aisle carriage) with table or 30 seats (5 x four-seater and 5 x two-seater compartments). carriage) with table • Air conditioning – sealed windows • Air conditioning – sealed windows Map of the seats Reservation numbers 1st class Panoramic car 36 places Car number 012, 021, 031, 041 1st class Panoramic car (for disabled people) 30 places Car number 011, 022, 032, 042 2nd class Panoramic car 48 places Car number 014, 015, 016 024, 025, 026 034, 035, 036 044, 045, 046 Carcompositions Glacier Express 2011/2012 Winter (11 December 2011 to 11 May 2012) From Zermatt to St. Moritz/Chur Train 900 / Brig – Andermatt – Chur 1st class car 021 1st class car 022 (runs from 25 December 2011 to 02 January 2012 and 28 April to 11 May 2012) Service car 2nd class car 024 Train 910 / Zermatt – Visp – Brig – Andermatt – Chur – St. Moritz 1st class car 042 2nd class car 026 Group contingents: 1st class 2nd class 36 seats 96 seats • Meals brought to your seat • Drinks brought to your seat • Panoramabar in the service car 1st class car 041 2nd class car 025 Service car (runs from 11 December 2011 to 11 May 2012) 2nd class car 044 2nd class car 045 2nd class car 046 Group contingents: 1st class 2nd class 36 seats 96 seats • Meals brought to your seat • Drinks brought to your seat • Panoramabar in the service car Summer (12 May to 28 October 2012) From Zermatt to St. Moritz/Davos Train 902 / Zermatt – Visp – Brig – Andermatt – Chur – Davos Platz 1st class car 011 1st class car 012 Dining car Gourmino 2nd class car 014 Train 904 / Zermatt – Visp – Brig – Andermatt – Chur – St. Moritz 1st class car 022 Service car Service car • Meals brought to your seat • Drinks brought to your seat • Panoramabar in the service car 2nd class car 026 (runs from 12 May to 14 October 2012) 2nd class car 034 Train 908 / Zermatt – Visp – Brig – Andermatt – Chur – St. Moritz 1st class car 042 2nd class car 025 2nd class car 035 2nd class car 036 Group contingents: 1st class 2nd class 36 seats 96 seats • Meals brought to your seat • Drinks brought to your seat • Panoramabar in the service car 1st class car 041 (runs from 26 May to 23 September 2012) 2nd class car 024 Train 906 / Zermatt – Visp – Brig – Andermatt – Chur – St. Moritz 1st class car 032 2nd class car 016 Group contingents: 1st class 2nd class 36 seats 96 seats • Meals brought to your seat • Drinks brought to your seat • Panoramabar in the service car 1st class car Wagen 031 2nd class car 015 Group contingents: 1st class 2nd class 36 seats 96 seats • Service car Zermatt – Davos • Railbar Brig – Chur • For groups: meals brought to your seat 1st class car 021 (runs from 26 May to 23 September 2012) Service car (runs from 12 May to 28 October 2012) 2nd class car 044 2nd class car 045 Group contingents: 1st class 2nd class 36 seats 96 seats 2nd class car 046 GLACIER EXPRESS Winter (11 December 2011 to 11 May 2012) From Chur/St. Moritz to Zermatt Train 901 / Chur – Andermatt – Brig 1st class car 021 1st class car 022 (runs from 25 December 2010 to 02 January 2012 and 28 April to 12 May 2012) Service car 2nd class car 024 Train 903 / St. Moritz – Chur – Andermatt – Brig – Visp – Zermatt 1st class car 042 2nd class car 026 Group contingents: 1st class 2nd class 36 seats 96 seats • Meals brought to your seat • Drinks brought to your seat • Panoramabar in the service car 1st class car 041 2nd class car 025 Service car (runs from 11 December 2011 to 11 May 2012) 2nd class car 044 2nd class car 045 2nd class car 046 Group contingents: 1st class 2nd class 36 seats 96 seats • Meals brought to your seat • Drinks brought to your seat • Panoramabar in the service car Summer (12 May to 28 October 2012) From St. Moritz/Davos to Zermatt Train 905 / St. Moritz – Chur – Andermatt – Brig – Visp – Zermatt 1st class car 041 1st class car 042 Service car 2nd class car 044 Train 907 / St. Moritz – Chur – Andermatt – Brig – Visp – Zermatt 1st class car 032 Service car (runs from 12 May to 14 October 2012) 2nd class car 034 Train 909 / St. Moritz – Chur – Andermatt – Brig – Visp – Zermatt 1st class car 022 Service car • Meals brought to your seat • Panoramabar in the service car • For groups: meals brought to your seat 2nd class car 036 (runs from 26 May to 23 September 2012) 2nd class car 024 Train 911 / Davos Platz – Chur – Andermatt – Brig – Visp – Zermatt 1st class car 012 2nd class car 035 2nd class car 025 2nd class car 026 Group contingents: 1st class 2nd class 36 seats 96 seats • Meals brought to your seat • Drinks brought to your seat • Panoramabar in the service car 1st class car 011 2nd class car 046 Group contingents: 1st class 2nd class 36 seats 96 seats • Meals brought to your seat • Drinks brought to your seat • Panoramabar in the service car 1st class car 021 2nd class car 045 Group contingents: 1st class 2nd class 36 seats 96 seats • Meals brought to your seat • Drinks brought to your seat • Panoramabar in the service car 1st class car 031 (runs from 12 May to 28 October 2012) Dining car Gourmino (runs from 26 May to 23 September 2012) 2nd class car 014 2nd class car 015 Group contingents: 1st class 2nd class 36 seats 96 seats 2nd class car 016 27 Germany Munich Basel Zurich France Luzern Paris Berne Lausanne S w t i Spiez Geneva Interlaken Brig 2 Davos Andermatt 5 St. Moritz 2 3 Tirano Bernina Express 1 Zermatt Simplonpass (by coach) Simplontunnel (by train) Gotthardtunnel (by coach) Gotthardtunnel (by train) 3 Berninapass (by coach) Bernina Express (by train) 4 Lötschberg Basistunnel (by train) 5 Furka Basistunnel (coach ferry) Furkapass (by coach) 6 Oberalppass (by train/coach) Austria Chur Disentis Gornergrat 1 a d 6 4 Visp e z l r n Lugano Italy Milano www.glacierexpress.ch /en/touroperator Matterhorn Gotthard Bahn Bahnhofplatz 7 I CH-3900 Brig Tel. ++41 [0] 27 927 70 00 Fax ++41 [0] 27 927 71 29 [email protected] I www.mgbahn.ch Rhätische Bahn Bahnhofstrasse 25 I CH-7002 Chur Tel. ++41 [0] 81 288 63 26 Fax ++41 [0] 81 288 61 05 [email protected] I www.rhb.ch
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