Sales Manual Glacier Express
Transcription
Sales Manual Glacier Express
Sales Manual 2014 Glacier Express | Zermatt Shuttle | Furka car transport Version November 2013 Your ticket to adventure. www.mgbahn.ch 2 Matterhorn Gotthard Bahn The Alpine adventure No. 1 railway The Matterhorn Gotthard Bahn is one of Switzerland’s largest railway companies with a network of over 144 kilometers extending from Disentis and Göschenen to Zermatt – from the Gotthard to the Matterhorn. The famous Glacier Express is the company’s major touristic attraction. Germany Schaffhausen Basel St. Gallen Zurich Pfäffikon Olten St. Margrethen Austria France Lucerne Arth-Goldau Berne Lausanne Frutigen Göschenen Andermatt Realp Sierre Visp Täsch Zermatt Gornergrat Chur Davos Furka NEAT Oberwald Lötschberg-Base tunnel Geneva Disentis St. Moritz Brig MTT Täsch Chiasso Italy Matterhorn Gotthard Bahn Bahnhofplatz 7, CH-3900 Brig Phone +41 (0)848 642 442 Fax +41 (0)27 927 77 79 [email protected] www.facebook.com/mgbahn.ch www.mgbahn.ch Contents The Alpine adventure No. 1 railway 2 Destinations on routes 3 Travel to Zermatt – by train 4 Travel to Zermatt – by car 5 Travel to Zermatt – by coach 6 Glacier Express 7 Glacier Express – The slowest express train in the world 8 Glacier Express – Railway route 9 Glacier Express – Timetables & Fares 10 Glacier Express – Sections, surcharge & class system 11 Glacier Express – Carcompositions 2013 / 2014 12 Glacier Express – Carcompositions 2013 / 2014 13 Glacier Express – Purchase of tickets 14 Glacier Express – Reservation & Terms and Conditions 15 Glacier Express – Catering services 16 Glacier Express – Mountain passes by coach 17 Glacier Express – Luggage transportation 18 Glacier Express – Free promotional material 19 Peaks of the World 20 Bernina Express 21 Furka car transport 22 Adventure offers 23 Notes24 1 EURO=CHF 1.30 (The daily exchange rate applies) General: Subject to programme and price modifications! 3 Destinations on Matterhorn Gotthard Bahn routes Surselva – Disentis / Sedrun Disentis is the starting point of the Matterhorn Gotthard Bahn. The Surselva region is a richly-varied skiing and hiking area. The source of the river Rhine lies in the vicinity of the Oberalp Pass. www.disentis-sedrun.ch Visp – Visp Valley The tiny town of Visp is the gateway to the worldfamous resorts of Zermatt and Saas Fee. The region around Visp is known for its vast variety of hiking and skiing attractions. www.rund-um-visp.ch Ursern Valley – Andermatt Many fascinating Alpine passes and unsurfaced roads lead from Andermatt and the Ursern Valley into the surrounding valleys, all with views of majestic mountains, glistening glaciers and verdant valleys. Andermatt is an ideal summer or winter resort. www.andermatt.ch Zermatt The traffic-free village of Zermatt at the Matterhorn has become one of the major summer and winter sports resorts. Zermatt is particularly distinguished by its idyllic mountain-village ambience, top-quality hotels, modern and efficient mountain railways and its rich variety of international skiing and hiking arenas with numerous mountain restaurants. www.zermatt.ch Goms Goms nestles in a magnificent mountain world in the upper section of the Rhone Valley. Goms is the birthplace of the world-renowned hotelier Cäsar Ritz and its villages still retain the traditional Valais style. In Wintertime the Goms is one of the largest cross country regions of Switzerland. www.goms.ch Aletsch UNESCO Aletsch (Riederalp, Bettmeralp, Fiescheralp) lies on a plateau high above the Rhone Valley, on the largest and longest ice-stream in the Alps – the 23 km long and over 900 m deep Aletsch Glacier. www.aletscharena.ch Brig Brig in the Rhone Valley is the main town in the German speaking Upper Valais and starting point of the road over the Simplon Pass open all year round. Brig’s landmark is the baroque Stockalper Castle. www.brig.ch Round trips Round trips by rail are now more of a pleasure than ever, thanks to the new Lötschberg Base tunnel. The classic tour starts in Lucerne or Berne and from there goes to Visp – Brig – Andermatt and back to Lucerne or Berne, taking in the most unspoiled part of Switzerland – the Alps – plus a ride on the Matterhorn Gotthard Bahn. Countless variations are possible Route by train via Lötschberg Base tunnel Zurich – Visp Zurich – Brig Zurich – Zermatt Berne – Zermatt Interlaken – Zermatt Geneva Airport – Zermatt Zurich Airport – Zermatt Travel time 1 hour 59 min. 2 hour 08 min. 3 hour 11 min. 2 hour 06 min. 2 hour 13 min. 3 hour 47 min. 3 hour 35 min. 4 Travel to Zermatt – by train MGB_TerminalTaesch_F12_2685x1280_E.indd 1 By train Direct rail links from Swiss cities and airports. From Visp / Brig – junction of all Swiss Federal Railway routes from the north (Germany/Lötschberg), west (Lake Geneva line) and south (Simplon/Milan) – the Matterhorn Gotthard Bahn carries travellers to Zermatt in 60 minutes, with trains at hourly / half hourly intervals. The journey through the ruggedly romantic Visp Valley is an exciting prelude to your holiday. Resorts are strung like pearls: the old mountaineering village of St. Niklaus, the sunny Grächen plateau, Randa, tranquil yet always interesting; and last but not least, Täsch. Zermatt Shuttle The Matterhorn Gotthard Bahn shuttle trains run at 20 minute intervals daily into the centre of Zermatt. Timetable | Zermatt Täsch every 20 minutes Day 06.00 Night 22.30 23.00 00.00 02.00* 03.00* 04.00* 22.00 01.00 05.00* Timetable | Täsch Zermatt every 20 minutes Day 06.00 Night 22.30 23.30 00.30 02.30* 03.30* 04.30* 22.00 01.30* 05.30* *Additonal trains in the nights Friday to Sunday Individual fare Cl. Brig – Zermatt Brig – Zermatt Visp – Zermatt Visp – Zermatt 2. 1. 2. 1. One way € CHF 36.00 27.20 63.00 48.40 35.00 26.90 62.00 47.60 Return € CHF 72.00 55.40 126.00 96.90 70.00 53.80 124.00 95.30 ½-Fare-Card, Swiss Card, Children 6–16 years: 50% | GA, Swiss-Pass: free | Eurailpass: 25% Group fare Cl. Brig – Zermatt Brig – Zermatt Visp – Zermatt Visp – Zermatt 2. 1. 2. 1. One way € CHF 28.80 22.10 50.40 38.70 28.00 21.50 49.60 38.10 Return € CHF 57.60 44.30 100.80 77.50 56.00 43.10 99.20 76.30 Group fare from 10 persons. One free journey for every 10th persons. Individual fare Adults Children 6 – 16, ½-Fare-Card, Swiss Card GA, Children – 6 with Junior Card Group fare Adults Children 6 – 16, ½-Fare-Card, Swiss Card GA, Swiss-Pass, Children – 6 with Junior Card One way € CHF 8.00 6.10 Return € CHF 16.00 12.30 4.00 3.10 8.00 6.20 free free free free One way € CHF 6.40 4.90 Return € CHF 12.80 9.80 3.20 2.40 6.40 4.90 free free free free 5 Travel to Zermatt – by car Park directly in the station. Matterhorn Terminal Täsch car parking There are 2100 covered car park spaces at the Matterhorn Terminal Täsch in Täsch. 365 days / 24 hours. No need of reservation. The car park at the Matterhorn Terminal Täsch (P MTT) is designed for vehicles no more than 2.30 m high. Larger vehicles can park in the car park at the entrance to Täsch (P2 Schali). Baggage inividuals Convenient transport of visitors’ baggage between Täsch and Zermatt. With the free baggage trolley from parking directly into the shuttle-train. Deposit of CHF 5.00 per trolley (will be refunded). Parking and train-station are in the same building. 2 Schali Matter Vispa Prices parking for private cars 2 hours 4 hours 8 hours per day from 8 days, per day Matterhorn Gotthard Bahn CHF 4.00 7.00 13.00 14.50 13.50 € 3.00 5.30 10.00 11.10 10.30 Parking Matterhorn Terminal Täsch Phone +41 (0)27 967 12 14, Fax +41 (0)27 967 12 14 [email protected], www.matterhornterminal.ch Matterhorn Gotthard Bahn Bahnhof Täsch Phone +41 (0)848 642 442 Fax +41 (0)27 927 75 09 [email protected] www.mgbahn.ch Bahnhof Zermatt Phone +41 (0)848 642 442 Fax +41 (0)27 927 74 74 [email protected] www.mgbahn.ch MTT Zermatt Täsch 800 m Visp 6 Travel to Zermatt – by coach Matterhorn Terminal Täsch Free Bus Parking* The car park at the Matterhorn Terminal Täsch (P MTT) is designed for vehicles no more than 2.30 m high. Larger vehicles can park in the car park at the entrance to Täsch (P2 Schali). Free luggage transfer for groups* Booking until 16.00 h on the preceding day – Approximate time of arrival – Group name – The quantity of baggage – Hotel in Zermatt A ll year round, except on Saturdays during the winter season F rom 08.00 h until 18.00 h Luggage trolleys for individual luggage transfer are also provided free of charge (against a refundable deposit of CHF 5.00) *For train users bus parking and group luggage transport is included! Prices parking for buses CHF 20.00 30.00 40.00 40.00 4 hours 8 hours 24 hours per day € 15.30 23.00 30.70 30.70 Zermatt Shuttle | Täsch – Zermatt Group fare Adults Children 6 – 16, ½-Fare-Card, Swiss Card GA, Swiss-Pass, Children – 6 with Junior Card One way € CHF 6.40 4.90 Return € CHF 12.80 9.80 3.20 2.40 6.40 4.90 free free free free Group fare from 10 persons. One free journey for every 10th persons. Arrival Parking D rive your coach into one of the bays in front of P MTT. D rop off your passengers in front of P MTT. Your passengers must then wait inside the terminal or, if the group has a tour guide, can continue on to Zermatt in the “Zermatt Shuttle”. A s the coach driver, you must first get a free parking ticket for a space In P2 Schali and then park your coach (alone) in P2 Schali. Y ou can then use the free bus service to return to P MTT. I MPORTANT: Be sure to keep your ticket right up to your departure! With luggage T he luggage will be transferred to a VIP luggage cart, as booked. Employees of the Matterhorn Gotthard Bahn will ensure the VIP group luggage cart is loaded onto the Zermatt Shuttle to Zermatt and there unloaded onto the station concourse. T he hotel will then pick up the VIP group luggage cart from the station concourse in Zermatt. After unloading the luggage, the hotel will take the VIP group luggage cart back to the station in Zermatt. Departure Parking Your passengers first travel on the Zermatt Shuttle to Täsch and there have to wait. You, as the coach driver, can use the free bus service to return to P2 Schali. There, pick up your vehicle (keeping your parking ticket ready to raise the barrier) and then pick up your passengers from the terminal. Y our coach can then depart from the terminal. With luggage T he hotel will collect a VIP group luggage cart from the station in Zermatt. A fter loading the luggage onto the cart, the hotel will take the cart to the station in Zermatt. T here, employees of the Matterhorn Gotthard Bahn will ensure that the VIP group luggage cart is put on the Zermatt Shuttle to Täsch and there unloaded at the terminal. T he luggage then has to be transferred from the VIP group luggage cart to the coach. Important Free bus service The free bus service between P MTT and P2 Schali operates from 08.00 h to 18.00 h. 8 Glacier Express The slowest express train in the world Travel on famous Swiss mountain railways from St. Moritz to Zermatt or vice versa, from Piz Bernina to the Matterhorn. An 8 hour railway journey across 291 bridges, through 91 tunnels and across the Oberalppass at 2033 meters above sea level. A panoramic trip through the Alps in the heart of Switzerland. The Glacier Express: the most beautiful route between the sights of the Graubünden holiday region, central Switzerland, including Lake Lucerne and Lucerne itself (connection in Andermatt), the sunny Valais region with its glacial landscape, and the exciting regions of the south. Travel in comfort through the unspoilt natural beauty of a landscape rich in ancient, mountain forests, peaceful Alpine meadows, rushing mountain streams and mountain valleys, rich in tradition and centuries-old culture. Glistening mountains in summer, a snow-covered fairytale landscape in winter, magical blossoms in spring, lush, opulent colours in autumn. The Glacier Express is an experience throughout the year! Glacier Express – a gateway to Switzerland. In Chur, Andermatt and Brig/Visp you will have good connections to the public trains. In summer, three identical trains will run daily between St. Moritz and Zermatt and vice versa. In winter one train in each direction. Each of these trains consists of two first-class panorama carriages and three second-class panorama carriages. In the middle of the train, between first and second class, there is a service car. Food is freshly prepared in the kitchen and the bar section has 24 standing places. All Glacier Express trains are non-smoking trains. All coaches are air-conditioned. Glacier Express as a day trip In addition to the original stretch the Glacier Express can be experienced from Visp/Brig to Chur (4 ½ hours) – or vice versa – also as a day trip from Zurich (9 hrs.), Lucerne (9 hrs.) or Interlaken (10 to 11 hrs.) (see the green lines on the map). www.glacierexpress.ch www.facebook.com/glacierexpress.ch 9 Glacier Express – Railway route Glacier Express Day trip Gornergrat Bahn Germany Schaffhausen Basel 1 Simplonpass (by coach) St. Gallen Zurich Simplontunnel (by train) St. Margrethen Olten France Berne 6 Interlaken Spiez Visp Bernina Express (by train) 4 Lötschberg Base tunnel (by train) Filisur 2 4 3 Berninapass (by coach) 5 Furka Base tunnel (coach ferry) Andermatt 5 Geneva Chur Disentis Gotthardtunnel (by train) e id he r e nz Davos Le Lucerne Lausanne 2 Gotthardtunnel (by coach) Austria Furkapass (by coach) Brig 6 Oberalppass (by train / coach) 3 St. Moritz Tirano Bernina Express 1 Zermatt UNESCO World heritage: “Swiss Alps Jungfrau-Aletsch” Lugano Gornergrat Chiasso Italy “The Rhaetian Railway in the Landscape of the Bernina / Albula” Oberalppass 2033 m 2000 St. Moritz Zermatt 1800 1604 m Davos 1600 1400 Oberwald 1200 1500 m 1032 m 1130 m 800 Filisur Rheine gorge 670 m 400 1400 630 m 600 Chur 400 585 m 200 m above sea level 1600 800 Thusis Brig Visp 1800 1000 Tiefencastel 600 2000 1200 Landwasser-Viadukt Disentis Fiesch Albulalinie 1484 m 1435 m St. Niklaus 1000 1540 m Lenzerheide Andermatt 1775 m Celerina Samedan 200 0 20 40 60 80 120 140 160 180 200 220 240 260 291 km m above sea level 10 Glacier Express – Timetables & Fares Individual fares to 9 persons (without surcharge) Timetable Winter season 15th December to 9th May 2014 St. Moritz Zermatt Visp Brig Fiesch Oberwald Andermatt Andermatt Disentis / Mustér Disentis / Mustér Chur Thusis Tiefencastel Filisur Samedan Celerina St. Moritz Train 902 dep. 08.52 | | dep. 10.18 dep. 10.48 dep. 11.21 arr. 11.48 dep. 11.54 arr. 12.55 dep. 13.27 arr. 14.34 arr. 15.28 arr. 15.47 arr. 16.01 arr. 16.46 arr. 16.53 arr. 16.58 Zermatt St. Moritz Celerina Samedan Filisur Tiefencastel Thusis Chur Disentis / Mustér Disentis / Mustér Andermatt Andermatt Oberwald Fiesch Brig Visp Zermatt Train 903 dep. 09.02 dep. 09.05 dep. 09.17 dep. 10.01 dep. 10.15 dep. 10.33 dep. 11.27 arr. 12.27 dep. 12.37 arr. 13.50 dep. 13.54 arr. 14.18 arr. 15.10 arr. 15.40 arr. 16.02 arr. 17.00 Timetable Summer season 10th May 2014 to 26th October 2014 St. Moritz Train 906 (1) Zermatt St. Niklaus Visp Brig Fiesch Oberwald Andermatt Andermatt Disentis / Mustér Disentis / Mustér dep. 08.44 Chur arr. 10.01 Chur dep. 10.58 Davos Dorf | | Thusis arr. 11.30 Tiefencastel arr. 11.47 Filisur arr. 12.01 Samedan arr. 12.46 Celerina arr. 12.53 St. Moritz arr. 12.58 Train 900 (2) dep. 07.52 | | | | dep. 09.18 dep. 09.48 dep. 10.21 arr. 10.48 dep. 10.54 arr. 11.55 dep. 12.27 arr. 13.34 | | | | arr. 14.28 arr. 14.47 arr. 15.01 arr. 15.46 arr. 15.53 arr. 15.58 Train 901 (3) Bus 909 (1) Zermatt St. Moritz dep. 08.02 Celerina dep. 08.05 Samedan dep. 08.17 dep. 09.01 Filisur dep. 09.15 Tiefencastel dep. 09.33 Thusis Davos Dorf | ab 09.40 | Chur | an 11.15 | dep. 10.27 Chur Disentis / Mustér arr. 11.27 Disentis / Mustér dep. 11.37 Andermatt arr. 12.50 Andermatt dep. 13.08 Oberwald | | Fiesch arr. 14.10 Brig arr. 14.40 Visp arr. 15.02 St. Niklaus arr. 15.27 Zermatt arr. 16.00 1) 2) 3) 31st May – 21st September 2014 10th May – 12th Oktober 2014 14th June – 21st September 2014 Route St. Moritz – Zermatt St. Moritz – Brig St. Moritz – Andermatt Davos – Zermatt Davos – Brig Davos – Andermatt Chur – Zermatt Chur – Brig Andermatt – Zermatt Täsch – Zermatt Transfer 2nd Class € CHF 145.00 111.50 109.00 83.80 80.00 51.50 138.00 106.10 102.00 78.40 73.00 56.10 113.00 86.90 77.00 59.20 71.00 54.60 8.00 6.20 1st Class € CHF 254.00 195.40 191.00 146.90 140.00 107.00 242.00 186.10 179.00 137.60 128.00 98.40 198.00 152.30 135.00 103.80 123.00 94.60 14.00 93.10 Fares for groups from 10 persons (without surcharge) Train 902 dep. 08.52 | | | | dep. 10.18 dep. 10.48 dep. 11.21 arr. 11.48 dep. 11.54 arr. 12.55 dep. 13.27 arr. 14.34 | | | | arr. 15.28 arr. 15.47 arr. 16.01 arr. 16.46 arr. 16.53 arr. 16.58 Bus 908 (1) Train 904 (3) dep. 09.52 dep. 10.33 | | dep. 11.18 dep. 11.48 | | arr. 12.48 dep. 12.54 arr. 13.55 dep. 14.27 arr. 15.34 | ab 14.45 | | arr. 16.20 | arr. 16.28 arr. 16.47 arr. 17.01 arr. 17.46 arr. 17.53 arr. 17.58 Train 903 dep. 09.02 dep. 09.05 dep. 09.17 dep. 10.01 dep. 10.15 dep. 10.33 | | | | dep. 11.27 arr. 12.27 dep. 12.37 arr. 13.50 dep. 14.08 arr. 14.37 arr. 15.10 arr. 15.40 arr. 16.02 | | arr. 17.00 Train 905 (2) Train 907 (1) dep. 10.02 dep. 14.02 dep. 10.05 dep. 14.05 dep. 10.17 dep. 14.17 dep. 11.01 dep. 15.01 dep. 11.15 dep. 15.15 dep. 11.33 dep. 15.33 | | | | | | arr. 16.03 dep. 12.27 dep. 16.56 arr. 13.27 arr. 18.11 dep. 13.37 arr. 14.50 dep. 15.08 arr. 15.37 arr. 16.10 arr. 16.40 arr. 17.02 | | arr. 18.00 Route St. Moritz – Zermatt St. Moritz – Brig St. Moritz – Andermatt Chur – Zermatt Chur – Brig Andermatt – Zermatt Täsch – Zermatt Transfer 2nd Class € CHF 116.00 89.20 87.20 67.10 64.00 49.20 90.40 69.50 61.60 47.40 56.00 43.00 6.40 4.90 1st Class € CHF 203.20 156.30 152.80 117.50 112.00 86.10 158.40 121.80 108.00 83.10 98.40 75.60 11.20 8.60 Winter promotion | Fares for groups From 10 persons, 15th December 2013 to 30th April 2014 incl. surcharge + meal (plate of the day and dessert) Route St. Moritz – Zermatt St. Moritz – Brig St. Moritz – Andermatt Zermatt – Andermatt Chur – Zermatt Chur – Brig 2nd Class € CHF 104.00 80.00 89.60 68.90 78.00 60.00 74.00 57.00 91.20 70.20 76.80 59.20 1st Class € CHF 147.60 113.50 122.40 94.10 102.00 78.40 95.20 73.40 125.20 96.40 100.00 77.00 Important G roups: Groups from 10 persons receive one free journey for every 10th persons. With ½-Fare-Card or Swiss Card 50% discount. General season ticket (GA), Swiss-Pass and one-day tickets are valid. The Junior Card entitles children to age 16 accompanied by a parent to free travel. Children 6 years: free 6 – 16 years: 50% discount The Junior Card entitles children to age 16 accompanied by a parent to free travel. 11 Glacier Express – Sections, surcharge & class system Sections of the Glacier Express route Also possible other direction From Zermatt / Täsch Zermatt / Täsch Zermatt / Täsch Zermatt / Täsch Zermatt / Täsch Visp / Brig Visp / Brig Visp / Brig Visp / Brig Andermatt Andermatt Andermatt Short-distance routes T he Glacier Express trains are reserved exclusively for the use of groups and individual guests who book a trip for the entire route between Zermatt and St. Moritz or vice versa. Groups who use short-distance routes such as Chur – Andermatt are automatically booked on regional trains (not Glacier Express trains). P lease note that when advertising your tours, this journey (shortdistance route) may not be advertised under the name “Glacier Express” and a supplement must be paid. T he Glacier Express logo must only be used for journeys on section of the Glacier Express. To St. Moritz Lenzerheide / Davos Filisur Chur Andermatt St. Moritz Lenzerheide / Davos Filisur Chur St. Moritz Lenzerheide / Davos Filisur Surcharge Glacier Express Season Train Winter 902 + 903 13.00 10.00 13.00 10.00 Summer 900 – 905 906 + 907 33.00 25.30 33.00 25.30 12.00 9.20 – – 15.12.2013 – 09.05.2014 10.05.2014 – 26.10.2014 2nd Class € CHF 1st Class € CHF Please note N o free place and no commission on supplements. T he prices in this sales manual are always calculated without supplements. T he earphones for the info system and an information booklet about the Glacier Express are included in the supplement. T he supplements above are to be added on to the corresponding prices. The supplements are to be paid in full by all passengers, including children and bearers of travel discount cards. Exceptions are children under six years old for whom no seat is required. Owners of a TCV, Eurailcard and Swiss Travel system must also pay the supplement. Class system Oversized windows which extend into the roof cove provide allround panoramic views. 1st class panoramic viewing cars 36 seats (6 x four-seater and 6 x two-seater compartments, central aisle carriage) with table or 30 seats (5 x four-seater and 5 x twoseater compartments). Air conditioning – sealed windows. For disabled people 2nd class panoramic viewing cars 48 seats (12 x four-seater compartments, central aisle carriage) with table. Air conditioning – sealed windows. 12 Glacier Express – Carcompositions 2013 / 2014 Direction of train Winter (15th December 2013 to 9 th May 2014) Train 902 / Zermatt – Brig – Andermatt – Chur – St. Moritz 1st class car 041 1st class car 042 Service car 2nd class car 044 2nd class car 045 2nd class car 046 M eals brought to your seat Drinks brought to your seat Panoramabar in the service car Summer (10 th May to 26th October 2014) Train 900 / Zermatt / Brig – Andermatt – Chur – St. Moritz (runs from 10 th May to 12th October 2014) 1st class car 021 1st class car 022 Service car 2nd class car 024 2nd class car 025 2nd class car 026 2nd class car 034 2nd class car 035 2nd class car 036 M eals brought to your seat D rinks brought to your seat P anoramabar in the service car Train 902 / Zermatt – Brig – Andermatt – Chur – St. Moritz 1st class car 031 1st class car 032 Service car M eals brought to your seat D rinks brought to your seat P anoramabar in the service car Train 904 / Zermatt – Brig – Andermatt – Chur – St. Moritz (runs from 14th June to 21st September 2014) 1st class car 041 1st class car 042 Service car 2nd class car 044 Meals brought to your seat Drinks brought to your seat Panoramabar in the service car Train 906 / Disentis – Chur – St. Moritz (runs from 31st May to 21st September 2014) 2nd class car 2nd class car 2nd class car 2nd class car 045 2nd class car 046 13 Glacier Express – Carcompositions 2013 / 2014 Direction of train Winter (15th December 2013 bis 9 th May 2014) Train 903 / St. Moritz – Chur – Andermatt – Brig – Visp – Zermatt 1st class car 041 1st class car 042 Service car 2nd class car 044 2nd class car 045 2nd class car 046 M eals brought to your seat D rinks brought to your seat P anoramabar in the service car Summer (10 th May to 26th October 2014) Train 905 / St. Moritz – Chur – Andermatt – Brig / Zermatt (runs from 10 May to 12 October 2014) 1st class car 041 1st class car 042 Service car 2nd class car 044 2nd class car 045 2nd class car 046 2nd class car 034 2nd class car 035 2nd class car 036 M eals brought to your seat Drinks brought to your seat Panoramabar in the service car Train 903 / St. Moritz – Chur – Andermatt – Brig – Visp – Zermatt 1st class car 031 1st class car 032 Service car M eals brought to your seat D rinks brought to your seat P anoramabar in the service car Train 901 / St. Moritz – Chur – Andermatt – Brig – Visp – Zermatt (runs from 14th June to 21th September 2014) 1st class car 021 1st class car 022 Service car 2nd class car 024 M eals brought to your seat D rinks brought to your seat P anoramabar in the service car Train 907 / St. Moritz – Chur – Disentis (runs from 31st May to 21st September 2014) 2nd class car 2nd class car 2nd class car 2nd class car 025 2nd class car 026 14 Glacier Express – Purchase of tickets You have the choice of the following booking systems: Cash payment All group and individual tickets and any other services may be bought cash or by credit cards on each station along the Glacier Express route. For issuing the tickets, the final message to the reservations centre or the booking place is decisive. Subsequent changes or paybacks are, therefore, impossible (also see General Terms and Conditions of contract, page 15). Voucher All group and individual tickets and any other services are also obtainable on account. This method of payment requires a contract between you and MGBahn / RhB. On receipt of your final reservation, the Glacier Express reservations centre will send you a voucher which can be exchanged for a ticket at all ticket offices on the Glacier Express route. Group tickets are issued on the basis of the final message to the reservation centre or the booking place. The cancellation conditions have to be observed in any case. Subsequent changes or paybacks are, therefore, impossible (also see General Terms and Conditions of contract, page 15). Our costumers have the option of paying invoices in Euro at the current rate of exchange in Switzerland. We cannot accept payments by cheque. Payment arrangements within Switzerland Within Switzerland, the payment is generally made by the enclosed payment order. Payment arrangements from outside of Switzerland In order that the bank transfer may be carried out free of charges for Matterhorn Gotthard Bahn (MGB) / Rhätische Bahn (RhB), the following specifications are to be observed. Matterhorn Gotthard Bahn Bank transfer in CHF: Walliser Kantonalbank SWIFT: BCVSCHZLXXX IBAN: CH38 0076 5000 Z086 5920 0 Bank transfer in EURO: Walliser Kantonalbank SWIFT: BCVSCHZLXXX IBAN: CH85 0076 5000 K086 7159 7 Rhätische Bahn Bank transfer in CHF: Postcheck: 70-39-7 Graubündner Kantonalbank Chur CK 260.533.300 CL 774 SWIFT: GRKBCH2270A IBAN: CH8000774110260533300 15 Glacier Express – Reservation & Terms and Conditions Bookings for FIT (1 – 9 persons) Via internet www.glacierexpress.ch from 90 days before travel start at [email protected] | [email protected] Swiss Railway stations Bigger stations abroad Travel agencies with train ticket sale Bookings for groups (up to 10 people) For winter 2013/2014 and summer 2014 from now on (early booking recommended) Groups are being allocated in the same carriage as far as possible. For technical reasons this cannot be guaranteed at all times. The final confirmation of the Glacier Express (train number, carriage number, seat number) occurs 10 days before departure. Contact for reservation Matterhorn Gotthard Bahn Bahnhofplatz 7 CH-3900 Brig Phone +41 (0)848 642 442 Fax: +41 (0) 27 927 77 79 E-Mail: [email protected] Rhätische Bahn Railservice Bahnhofstrasse 25 CH-7002 Chur Phone +41 (0) 81 288 65 65 Fax: +41 (0) 81 288 61 05 E-Mail: [email protected] Att. “Reservation Glacier Express” Att. “Reservation Glacier Express” General Terms and Conditions of contract The contract between the tour operator and MGBahn/RhB comes into force with the unconditional acceptance of the reservation by MGBahn / RhB (together with these general conditions and terms of travel). See www.glacierexpress.ch/de/footer/agbs for the complete General Terms and Conditions of contract. Cancellation charges The following cancellation charges are liable should reserved services be cancelled in part or not cancelled in good time. The determining factor for calculating cancellation or alteration charges is the date of receipt of your written notification by the MGBahn ([email protected], Fax +41 (0) 27 927 77 79) or RhB ([email protected], Fax +41 (0) 81 288 61 05). At weekends (Saturday / Sunday) or on public holidays, the next working day will apply as the date of receipt. Cancellation of groups Up to 30 days before travel 29 to 7 days before travel 6 days before travel or no-show of the group no charge CHF 500.00 (€ 385.00) per group 100% of the official fare price incl. supplement Reduction of the number of persons travelling or a reduction of the originally booked route to a shorter route: Up to 30 days before travel no charge 29 to 10 days before travel CHF 25.00 (€ 19.20) per person 9 to 1 days before travel CHF 50.00 (€ 38.40) per person Date of travel or 100% of the official no-show of the group fare price incl. supplement Trade Corner On www.glacierexpress.ch/de/touroperator you will find a pdf-file of the Sales Manuel and links for free download of pictures and movies. Enquiries on the availability of free seats for group reservations on the Glacier Express can now be made on Internet at: www.mgbahnreservierung.ch User: Touroperator Password: Travel Menu point: Abfragen › Available Seats 16 Glacier Express – Catering services Catering services on the Glacier Express This information is valid until 30th April 2014. The journey from St. Moritz to Zermatt (or vice versa) takes a whole day. Catering for your guests must be planned. Your lunch is served directly at your table. Look forward to a wide variety of delicious meals which are freshly prepared for you in the galley kitchen in the middle of the train. Reservation Meals Dates till 30 th April 2014 RailGourmino swissAlps AG Gürtelstrasse 14, Postfach 253, CH-7001 Chur Phone +41 (0)81 300 15 15, Fax +41 (0)81 300 15 16 [email protected], www.rgswissalps.ch Dates from 1st May 2014 Rhätische Bahn Bahnhofstrasse 25, CH-7002 Chur Phone +41 (0)81 288 65 65, Fax +41 (0)81 288 61 05 [email protected], www.rhb.ch Services in the train In all trains, all touristic announcements are available in 6 languages (German, French, English, Italian, Japanese and Chinese) via headphones. There are also two channels providing musical entertainment throughout your journey. Upon request, and for exclusive carriage use only, a PA system can be arranged for use by the tour guide. All travellers exclusively receive the Board Magazine with background information about the Glacier Express. Reservation for groups Compulsory for groups; at least 10 days before departure. It is recommendable for individual travellers to make a reservation. Your reservation can be booked together with your seats. Prices 3-course menu, CHF 43.00 (€ 33.10) This menu comprises of salad (summer) or soup (winter), meat with vegetables and side dishes, dessert or a selection of cheeses. Plate of the day, CHF 30.00 (€ 23.10) Prices subject to change. Menu selection Please check out the range of meals available on the website: www.glacierexpress.ch Serving period Meals are served between 11.00 a.m. and 1.30 p.m. The exact period during which meals are served will be notified to you. Payment Cash or voucher or invoice, by agreement with the caterer. Changes /Cancellations: Valid are the General Terms. Boardshop and souvenir sales The boardshop offers a wide range of exclusive Glacier Express souvenirs – such as the famous slanted glasses. If you would like to surprise your guests during the trip on the Glacier Express, you are most welcome to order slanted glasses or other souvenirs in advance. In exchange for a voucher your guests will receive the chosen souvenir from the steward of the boardshop. Find our full range of souvenirs on www.glacierexpress.ch 17 Mountain passes by coach Recommended routes Classic – Distance 344 km, duration approx. 6.00 h St. Moritz – Julierpass – Thusis – San Bernardinopass – Bellinzona Nord (A13) – Airolo – Nufenenpass – Ulrichen – Brig – Visp – Täsch Gotthardtunnel – Distance: 373 km, duration approx. 6.15 h St. Moritz – Julierpass – Tiefencastel – Thusis – San Bernardinotunnel – Bellinzona Nord (A13) – Airolo – Gotthard-tunnel – Göschenen – Andermatt – Realp – Furkapass/car transportation Furkatunnel (Realp – Oberwald) – Oberwald – Brig – Visp – Täsch Oberalppass – Distance: 294 km, duration approx. 6.00 h St. Moritz – Julierpass – Reichenau – Flims – Disentis – Oberalppass – Andermatt – Realp – Furkapass/ car transportation Furkatunnel (Realp – Oberwald) – Oberwald – Brig – Visp – Täsch Sattelpass – Distance: 403 km, duration approx. 6.45 h St. Moritz – Julierpass – Chur – Landquart – Pfäffikon – Biberbrugg – Sattelpass – Schwyz – Brunnen – Göschenen – Andermatt – Realp – Furkapass/car transportation Furka-tunnel (Realp – Oberwald) – Oberwald – Brig – Visp – Täsch Details about the passes Furkapass: Passable from June to October* Route: Oberwald (Valais) – Realp (Uri) Height: 2431 m.a.s.l. Maximum gradient: 11% Maximum width: 2.55 meters Maximum length: 15 meters Maximum height: 4 meters Maximum weight: 18 tonnes, carriage forbidden The Furka Pass is narrow and reinforced on its eastern side. Recommendation: Coach transportation by train through the Furkatunnel between Oberwald and Realp (see pager 22). Nufenenpass: Route: Height: Maximum gradient: Maximum width: Maximum length: Maximum height: Maximum weight: Passable from June to October* Ulrichen (Valais) – Airolo (Ticino) 2478 m.a.s.l. 11% 2.55 meters 15 meters 4 meters 32 tonnes Oberalppass: Route: Height: Maximum gradient: Maximum width: Maximum length: Maximum height: Maximum weight: Passable from April to November* Andermatt (Uri) – Disentis (Graubünden) 2044 m.a.s.l. 10% 2.55 meters 13 meters 3.90 meters 18 tonnes, carriage forbidden Grimselpass: Route: Height: Maximum gradient: Maximum width: Maximum length: Maximum height: Maximum weight: Passable from May to October* Innertkirchen (Berne) – Gletsch (Valais) 2165 m.a.s.l. 11% 2.55 meters 15 meters 4 meters 32 tonnes *depends on snow condition 18 Glacier Express – Luggage transportation During the journey Please leave luggage in the areas outside the compartment. Tip Whenever possible, we recommend that you transport your luggage from hotel to hotel with your coach. Unless otherwise agreed with the hotel, each guest is responsible for loading and unloading his or her own luggage. Express luggage service Drop off luggage at the station before 9 a.m. and pick it up from 6 p.m. at your destination. The comfortable way to enjoy rail travel. This service is available for 46 Swiss destinations (for example Davos, St. Moritz, Zermatt). The express luggage service costs CHF 22.00 (€ 18.30) per piece of luggage (maximum weight: 25 kilograms). Passengers travelling in groups of ten or more and families with Junior Cards or STS Family Cards pay only CHF 17.00 (€ 14.20) per piece – regardless of whether they are suitcases, bags, skis, snowboards, toboggans or pushchairs. On the original route of the Glacier Express between St. Moritz and Zermatt, the transportation time of the above service from Swiss Railways is insufficient. RhB and MGBahn offer a separate solution here. If you wish to make use of this, simply get in touch with us. Door-to-door luggage transportation As of 1st October 2013 Swiss Federal Railways offer as a pilot project the door-to-door luggage transportation from/to your domicile resp. holiday address. The cost of this service is CHF 48.00 per piece, CHF 78.00 for 2 pieces or CHF 98.00 for families. The delivery will be on the following day. Details under www.sbb.ch 19 Glacier Express – Free promotional material We are happy to provide you with free promotional materials for marketing purposes. Glacier Express colour brochure (12 pages) The prospectus “The slowest express train in the world” is a brief description of the route and a map. DIN A4, available in 10 different languages: German/French/ English/Japanese/Chinese (simplified + traditional)/Italian/Spanish/Korean/Thai. Glacier Express Flyer (6 pages) Format: DIN A4 6 languages Europe: DE | EN | FR | IT | PL | CZ 6 languages Asia: JP | SC | TC | KR | TH | EN Certificates If your guests travel the whole way from St. Moritz / Davos – Zermatt or vice versa, you may award them a certificate. Certificates are awarded to your guests at a suitable opportunity, e.g. on the final evening. Please order the required number of certificates no later than 10 working days before the journey. They will be sent to you by post. Please enter the names from your list of guests. Two different copies: – German / French / Italian – English / Japanese / Spanish Posters Summer Region Goms | Winter Region Oberalppass DIN A1 (60 cm x 84 cm) DVD (PAL/NTSC) Route Zermatt – St. Moritz, approx. 100 minutes Picture download On the internet site www.glacierexpress.ch you will find pictures in 300 dpi for professional use for brochures, etc. Pictures may be used without charge for promotional material/brochures/internet for the Glacier Express. www.glacierexpress.ch/en/touroperator Matterhorn Gotthard Bahn Bahnhofplatz 7, CH-3900 Brig Phone +41 (0)848 642 442 Fax +41 (0)27 927 77 79 [email protected] www.mgbahn.ch Rhätische Bahn Bahnhofstrasse 25, CH-7002 Chur Phone +41 (0)81 288 63 26 Fax +41 (0)81 288 61 05 [email protected] www.rhb.ch 20 Peaks of the World Interlaken / Grindelwald | Jungfraujoch | Zermatt | Gornergrat Groups | FIT | 1st April 2014 – 1st April 2015 The Jungfrau with the Jungfraujoch-Top of Europe (3454 m) and the Matterhorn with the Gornergrat (3089 m) are world famous and among the most popular mountain excursion destinations in Switzerland and Europe. The “Peaks of the World” package combines these two highlights. Programm Day 1: Journey from Swiss border or airport to Interlaken or Grindelwald. Day 2: Excursion to Jungfraujoch-Top of Europe, Europe’s highest altitude railway station, at 3454 m. Snow and ice is 100% guaranteed here! The Sphinx vantage building, Ice Palace, and plateau for strolls in eternal snow – all-year-round Jungfraujoch attractions. Views stretch as far as Germany, France and Italy. The majestic mountain world of the Eiger, Mönch & Jungfrau, as well as the Aletsch Glacier, at 22 km the longest glacier in the Alps, are part of the UNESCO World Heritage. Experience them at close quarters. Day 3: Fascinating rail trip alongside Lake Thun, through the new Lötschberg base tunnel. Thank to the new tunnel you gain 72 minutes from Interlaken to Zermatt. And then on over a section of the Glacier Express to Zermatt. Day 4: Excursion to the Gornergrat. Enjoy an unforgettable experience: the rail trip from 1605 m up to the Gornergrat vantage terrace at 3089 m, in the background a constantlychanging panorama with the mighty Matterhorn and surrounding summits. Once on the Gornergrat, your views sweep over an impressive Alpine world with 29 peaks over 4000 m high. Day 5: Return journey from Zermatt to Swiss border or airport. Services included Journey by rail (2nd class) from Swiss border or airport and back 2 nights accommodation incl. breakfast in Interlaken / Grindelwald 2 nights accommodation incl. breakfast in Zermatt J ungfraujoch and Gornergrat excursions S ervices and taxes Package prices 3-star-DR 3-star-SR 4-star-DR 4-star-SR € € € € CHF CHF CHF CHF Saison 1: 01.04. – 26.04.2014 + 05.01. – 04.04.2015 918 706 1028 790 1078 829 1198 921 Additional night: Interlaken / Grindelwald 100 77 1028 790 145 111 180 1381 Additional night: Zermatt 150 115 1028 790 185 143 210 161 Saison 2: 26.04. – 20.12.2014 828 636 9238 721 978 752 1088 836 Additional night: Interlaken / Grindelwald 100 77 1028 790 145 111 180 1381 Additional night: Zermatt 105 80 1028 790 135 103 155 119 Train journey 1st class 85 66 85 66 85 66 85 66 Children to age 16: free travel with Junior Card, hotel reductions on request. Subject to change. Reservation railtour suisse Bernstrasse 164, CH-3052 Zollikofen, Phone +41 (0)31 378 00 08 [email protected], www.railtour.ch 21 Bernina Express Bernina Express, from Chur / St. Moritz / Davos to Tirano From the peaks and perpetual ice to the subtropical palm paradise of the south: the Bernina Express is the only permanently open rail connection to cross the alps – and this on a route packed with momentous adventure and fascinating cultural heritage. In summer 2008, the legendary railway was included in the list of UNESCO World Heritage sites. Rolling past the impressive glaciers of the Bernina Group, you reach the summit surrounded by mountain lakes at an altitude of 2253 m above sea level. From here to the Italian city of Tirano, the railway descends 1824 meters on a route only 38.4 kilometers in length. Prices Groups for groups of 10 or more Railbar The Railbar will serve guests with hot and cold drinks as well as sandwiches and snacks to their seats. The Railbar also carries a selection of special Bernina Express souvenirs. (www.rhb.ch/shop). Per 10 people 1 free. Price subject to change. Bernina Express Bus Would you like to discover more of the south? The new Bernina Express Bus takes the scenic route. Drive in comfort past the vineyards of Valtellina, trough picturesque villages and along the shores of Lake Como from Tirano to Lugano (or vice versa). Lunch In Poschiavo and Tirano, different restaurants near the station. Reservation & Information Rhätische Bahn Bahnhofstrasse 25, CH-7000 Chur, Phone +41 (0)81 288 63 26, Fax +41 (0)81 288 61 05 [email protected], www.berninaexpress.ch Route Cl. Chur – Tirano Chur – Tirano Davos Platz – Tirano Davos Platz – Tirano St. Moritz – Tirano St. Moritz – Tirano Tirano – Lugano 2. 1. 2. 1. 2. 1. 2. One way € CHF 48.00 40.00 84.00 70.00 39.20 32.70 68.80 57.30 24.00 20.00 42.40 35.30 25.60 21.30 Supplement, per person + Route Summer (10.05. – 26.10.2014): CHF Chur – Tirano 14.00 Tirano – Chur 14.00 Davos Platz – Tirano 14.00 Tirano – Davos Platz 14.00 Winter (15.12.2013 – 09.05.2014): CHF Chur / St. Moritz – Tirano 10.00 Tirano – Chur / St. Moritz 10.00 € 11.70 11.70 11.70 11.70 € 8.30 8.30 Return € CHF 96.00 80.00 168.00 140.00 78.40 65.30 137.60 114.70 48.00 40.00 84.80 70.70 51.20 42.70 22 Furka car transport Fastest way to Valais? Furka car transport. The shortest route between Central Switzerland and the Valais runs through the Furka Tunnel. The Matterhorn Gotthard Bahn (MGBahn) takes only 15 minutes to speed you and your vehicle safely and comfortably through the 15.4 km Furka Tunnel between Realp and Oberwald. Timetable (subject to change) Running 365 days Vehicles to max. 16 tons, max. 3.05 m height, width 2.50 m can be loaded until shortly before departure. W e recommend our services for your personal comfort. The railway loading stations at Realp and Oberwald both have a restaurant, kiosk, WC, telephone booth and money changing facilities. In the event of traffic jams on the A2 Gotthard motorway, please use the special “Andermatt” lane. From Germany you can reach Zermatt via the A2 / E35 from Karlsruhe, travelling from the direction of Basle. Continue to Lucerne, Andermatt, Realp (Furka vehicle transport), Brig, Täsch. Modern shuttle trains wait in Täsch to take you to Zermatt. Departure Realp Fri – Mon: 06.05 every 30 minutes 22.05 h Tue – Thu: 06.05 every 60 minutes 22.05 h Terms of loading General loading instructions N o rights to transport in a particular train, no reservations are possible. Drivers and passengers remain in their vehicles and are transported free of charge. Additional terms for buses and lorries Max. total weight 20 tons, max. height 3.62 m, max. width 2.50 m: Ready to load 15 minutes before departure, loaded onto carriage without protective roof. Owing to limited transport possibilities, we recommend prior booking at the loading station. No rights to transport in a particular train. Departure Oberwald Fri – Mon: 05.35 every 30 minutes 21.35 h Tue – Thu: 05.35 every 60 minutes 21.35 h Prices, per vehicle including driver and passengers Vehicles up to 3.5 t and 9 passengers CHF Summer: 01.06. – 30.09. 27.00 Winter: 01.10. – 31.05. 33.00 € 20.80 25.40 Coaches 10 – 19 seats 20 – 25 seats 26 – 36 seats > 36 seats CHF 49.00 103.00 165.00 225.00 € 37.70 79.20 126.90 173.00 Information on vehicle transport Realp Railway Station Phone + 41 (0)27 927 76 76, Fax + 41 (0)27 927 76 79 [email protected] Oberwald Railway Station Phone +41 (0)27 927 76 66, Fax +41 (0)27 927 76 69 [email protected] 23 Adventure offers Adventure Card Pure adventure between Disentis and Zermatt Free travel with the Matterhorn Gotthard Bahn and on all postbus lines in the Upper Valais 50% discount on other railways, buses, cablecars, on sport and free time facilities, museums, rent a bike and more! Prices 2 days 3 days 5 days € € € CHF CHF CHF 99.00 76.10 129.00 99.20 179.00 137.60 Adults Children 6 – 16, 58.00 44.60 68.00 52.30 89.00 68.40 ½-Fare-Card Family* 198.00 152.30 258.00 198.40 358.00 275.30 *Max. 2 adults with 3 children – 16 years. Prices valid until 31st March 2014 Adventure Railway: Gourmet / Wine & Dine Dates and prices on request. Special Ticket 2nd class Bike & Railway in the Goms With your own bike from Visp or Brig to Oberwald and back from Niederwald, Fiesch or Brig. Bike transportation included. Tickets available at the stations Brig and Visp. Prices Adults Children 6 – 16, ½-Fare-Card from Visp € CHF 38.00 29.00 21.00 16.00 from Brig € CHF 34.00 26.00 19.00 14.00 Children – 16 years accompanied by a parent or a grandparent with Junior Card- / Grandchild Card travel for free (incl. bike transportation). Adventure Railway: Brunch Valid from mid October till end of May on a date of your choice. On the tracks of the world-famous Glacier Express. On the route we serve you a rich Brunch- and Dessert- Buffet in the exclusive Panoramic coach. Special Ticket 2nd class Bike & Railway San Gottardo Ticket between Fiesch and Disentis and bike transportation for one day included. Brunch: Brig / Visp – Zermatt all Sundays 26.01. – 06.04.2014 Brunch: Visp / Brig – Andermatt all Thursdays 23.01. – 10.04.2014 Adults Children 6 – 16, ½-Fare-Card Prices 3 days € CHF 35.00 27.00 20.00 15.00 Oberalp Openair Express Daily 28.06. – 31.08.2014 Coach Belle-Epoque (50 seats) Nostalgic Openair coach (60 seats) Andermatt departure 12.27 Uhr, Disentis arrival 13.36 Uhr Disentis departure 14.14 Uhr, Andermatt arrival 15.22 Uhr Rent a bike in Oberwald + Andermatt Prices CHF 26.00 (€ 20.00) per person, per way for groups CHF 30.00 (€ 23.00) per person, FIT CHF 20.00 (€ 15.00) per person, FIT with ½-Fare-Card Prices (E-Bikes, from 16 years) Chartertrips CHF 1200.00 single course (max. 50 persons) CHF 2000.00 return (max. 50 persons) Prices (Mountain- und Country-Bikes) Adults Children 6 – 16, ½-Fare-Card Adults Children 6 – 16, ½-Fare-Card Full day € CHF 35.00 26.90 30.00 23.00 Half day € CHF 27.00 20.70 22.00 16.90 Full day € CHF 50.00 38.40 45.00 34.60 Half day € CHF 37.00 28.40 32.00 24.60 Children – 16 years with Junior Card/Grandchild Card 50% discount on normal price if one parent/grandparent rents a bike. If you return your bike at another station you will be charged CHF 7.– additionally. 24 Notes
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