TWSCO Selects TecSys

TWSCO
www.twsco.com
TWSCO Selects TecSys
Replaces DataWeld, Great Plains, & Corporate Radar!
“After evaluating the current state of our business systems and processes and comparing that to where we need to be, it became obvious that our current software
system could no longer support our business objectives moving forward. We selected
TECSYS’ EliteSeries because of its inherent support of “best practices” and the ability to extend the system to support our unique requirements. The solution’s fit to our
industry is “out of the box” as well as the ability to support the “kaizen philosophy”; in essence it is delivery and service quality
at the lowest cost that was attractive to us. Our decision was very timely! The slower business climate allows us to focus on
restructuring our business processes on a solid footing and deploy technology to get ready for the challenges ahead when the
recovery takes full effect.”
Scott Chenoweth, President
TecSys is a supply chain management software that delivers
enterprise-wide solutions to distribution management, warehousing, and transportation firms. TecSys promotes solutions and access to “on-demand” information that is timely,
accurate, and measurable. TecSys solutions are seamlessly
integrated, innovative, and easy-to-use. It’s designed to give
everyone, from a warehouseman to the President, the information they need, when they need it,
no matter where they are. As such,
everyone gets better informed, works
smarter, and makes better decisions.
Bottom Line - Efficiency!
Measurable results, reduced operating
costs, improved customer service, and
happy employees.
Objective - Efficiency!
Ability to generate accurate information “on-demand” to make better
business decisions.
Time Line Conversion
Scoping & Planning
Aug 2009
Implementation
Aug 2009 - Jan 2010
Validation
Jan 2010 - Mar 2010
Go Live
April 2010
Post
Implementation
Support
TECSYS Champions
TecSys Benefits:
With TecSys EliteSeries and Track About, TWSCO
will have better control over our distribution operations. We will be assured of the quality and accuracy
of data collected in the field and gain real-time visibility to the information needed to make better business
decisions.
Information on Demand
Efficient Supply Chain Execution
Strengthened Support
Competitive Advantage
Name
Responsibility
Keith Finke
James Kay
Kazen Coffey
Brian Rodriquez
Tracey Kasperlain
Maura Collins
Kelly Ammons
Tim Murphy
Keith Walker
Lee Chenoweth
Scott Chenoweth
Mike Rincones
Mike Hall
Dave Cunningham
Blake Felton
Executive Sponsor
Project Manager
Warehouse / Inventory Mgt
Sales / Customer Service / Counter
Accounts Receivable
Accounts Payable / General Ledger
Cognos / Documentation (SOP)
Service Center & TrackAbout Rental
MIS & Informaton Technology
TrackAbout / Cylinder TECSYS
Executive Specialist
Workorders / BOM / Kitting
MicroBulk Installation
Executive Specialist
Executive Specialist - CRM
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Core Tracking
Maintenance Tracking
Pumplog Forms
Linked Exchange
Tube Trailer Volume
Certificate of Analysis
Bulk Delivery
User Activity Tracking
Truck Load/Unload
Replenishment Reports
Rental
Liquid / Gas Losses
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2009 Safety Recap
Karl Price Safety Hero!
Safety Trends
Something like that takes a lot of focus
on the most important thing – which is,
everyone goes home looking the same
as when they came to work with all their
fingers and toes.
Last June Karl noticed Alejandro Hernandez didn’t appear to feel well while working in the cylinder sorting island. After a
closer look Karl realized that Alejandro
needed to get checked out. It was later
determined that he had Heat Stress. If it
were not for Karl’s intervention, the condition could have resulted in complications.
For taking decisive action that prevented
a serious heat related injury, we honor
Karl Price as a TWSCO Safety Hero!
Even though
there was a
downturn in
the economy
in 2009, our
safety record
for the year was much improved from
previous years. The steady decline in
the number and frequency of incidents
is something we should all be proud
of. The reduction of our injury rate from
11 to under 2 in two year’s time shows
commitment. That’s a 550% reduction.
A couple other safety milestones were
achieved. As a company, we put in over
500,000 work hours without an injury
that caused an employee to lose work
time (From Feb. 2008 to December
2009). Twice during this time we worked
200,000 hours with out any injury worse
than a first aid.
We are not quite where I would like to be
because we still had 4 injuries this year.
My goal each year is to be able to say at
the end of the year nobody got hurt. With
the improvement over the last 2 years,
I am hopeful we will be able to say in
January 2011 that “In 2010 TWSCO went
completely injury free”.
The commitment of everyone, from the
most tenured employee to the most recent, is very important while we improve
our safety record. Thanks to the Executive Team for allowing me to do the things
that make the workplace a safer environment, and also thanks to the employees
paying attention to their work activities
everyday. Your attitudes and performance makes my job easy.
Joe Johnston, Safety Manager
2009 wrapped up our 4th full year of continuous process improvement. Since inception we have seen significant measurable cost
savings, innovaton, and improved processes that have directly impacted our bottom line as well as customer satisfaction – both
externally and internally. The most important area that we focus on is Customer Satisfaction. Externally our customer satisfaction
remains at 99%. Internally, we have improved customer satisfaction from 74% to 90%! Big Improvement! As such, our employee
retention rate has improved and turnover decreased by 21% Outlined below are just a few summarized accomplishments for 2009.
In total, we implemented nine (9) events, which three are summarized below. Thanks to each of you for your participation!
Customer Satisfaction at 99%
High Level Objectives
Local Scorecard
TWSCO Develops “Local Score Cards”
Mid-year, TWSCO learned, introduced, and implemented a
new continuous process improvement tool called “Local Scorecards.” The objective of this new tool is to assemble line-level
employees and middle-level managers to brainstorm and discuss specific elements of the job that they perform on a daily basis, and how it directly contributes to and affects our high level
objectives. An employee understanding how their job directly
contributes to customer satisfaction and linkage to the high level
objectives sets the foundation of the Kaizen process, and ultimately its cultural sustainment.
Department managers participated in leading their teams to
develop Local Scorecards. Once completed, these scorecards
have become a critical metric addition to each department storyboard. Below is a picture of Mike Rincones training the Fill
Plant, and to the upper right an illustration of what a Local Score
Card looks like, and how it links to the High Level Objectives.
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Focus on Standard Operating Procedures (SOP’s)!
As we continue to deepen the root system of continuous process improvement, we are focusing more on formal written Standard Operating Procedures, also known as SOP’s. An SOP is a “set of instructions” which lend
themselves to a defined standardized procedure that ensures consistency
and efficiency, without loss of effectiveness.
In order to easily locate and utilize our Standard Operating Procedures, we
have created a centralized location on the intranet. When you are at the
internet, you may locate the tab illustrated “SOP.” Once you click on this tab
it will bring you to a page (as seen to the left) that outlines different areas of
the company. Click on the desired text header to bring you to a folder which
houses the appropriate standard operating procedures within that area or
department.
We encourage each of you to reference and utilize your department SOP’s to
ensure processes are completed to TWSCO standards. By doing so, this will
ensure task and process consistency. Feel free to partner with your supervisor or manager should you have any questions or suggestions to improve our
existing procedures.
Employee Satisfaction Survey Results!
The best way to find out whether employees are satisfied is to ask them! Every few years
TWSCO conducts Employee Satisfaction Survey’s to measure the satisfaction pulse with our
employees. An effective employee satisfaction survey program focuses on measuring employee perceptions of how well a company delivers on the critical success factors and dimensions of
their job and working environment as a whole. Measurement areas that we surveyed included
management effectiveness, company culture, communication, teamwork, compensation, benefits, work hours, work conditions, and overall happiness. Once gathered, the information is reviewed in-depth by the Executive Committee to guide us with critical decisions and action steps
to align with our business model, mission statement, and corporate values.
Our last employee survey generated “Significant” measurable improvement in most all areas.
TWSCO
www.twsco.com
works!
New Arial Photos!
It’s been over a decade since we last updated
our aerial facility photos. With all the new
developments and various expansion and
re-design projects, we wanted to provide an
updated view to share with our visitors at the
corporate office.
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Have You Taken Advantage
of Your Wellness dollars?
In addition to the $75 incentive for completing the Online Health Assessment,
there are two additional opportunities to
receive gift card incentives up to $100
ADDITIONAL Per employee and
spouse! (Total of $175 each)
2. Telephone Health Coaching.
This program involves a 45 minute detailed interchange regarding your current nutrition and exercise lifestyle. The
professional Wellness Coach you speak
with will offer suggestions and advise
that will help you to improve your overall health, nutrition, and exercise habits.
Call 800.478.1057 to self-enroll. This
program offers a $75 gift card incentive
to each employee or spouse who is enrolled in TWSCO’s Medical Benefit and
completes the Telephone-based Health
Coaching Program.
Corporate Office
69% of our employees who are enrolled
in TWSCO’s Medical plan have completed the Online Health Assessment.
1. Online Health Coaching.
This is a 5-week program tailored to
your health assessment information and
designed to help you develop personalized strategies to reach your health goals
in the following areas: Weight Management, Exercise, Nutrition, Tobacco
Cessation, Stress Management, Heart
Health Lifestyle, and Diabetes Lifestyle.
To enroll, logon to www.myuhc.com, click
the Health & Wellness tab, then the Online Health Coach tab under Personal
Health Center. This program offers a
$25 gift card incentive to each employee
or spouse who is enrolled in TWSCO’s
Medical Benefit and completes the Online Health Coaching Program.
Employees must complete the Online
Health Assessment by February 1st,
2010 in order to receive their $75 Gift
Card!
North Freeway
Instructions on Intranet!
Federal Road
Hempstead Highway
New MicroBulk Installation Truck!
TWSCO creates dedicated Specialty Gas
logo and website! Specialty gas has become a core focus moving forward. As
such, we are focusing on new branding
and marketing opportunities to promote
our specialty gas product offerings.
www.twsco-specgas.com
The newest addition to our fleet, T-40 is a 2005 International flat bed tractor (25,500
lb.. GVW) designed to pull heavy-weighted utility trailers and goosenecks. After years
of wear and tear on our ¾ pickup trucks, we needed to upgrade to a truck that was designed to pull our MicroBulk installation trailer, which at times weighs in around 14,000
lbs. It has a quiet Kohler generator on the back that can be used to power various tools,
fans or welders on installation jobs. It has four seats and tool boxes on the side for storage. Mike Hall, Gas Technologies Manager
Specialty Gas Continues to Raise the Bar!
New Developments - With 2010
underway, we are looking forward to expanding capabilities with our new Varian
450-GC coupled with FID and TCD technologies. Our analytical versatility has
dramatically increased to include numerous saturated and unsaturated hydrocarbon compounds. As we reflect back on
2009, the total cylinder count for the year
was actually more than our 2008 number
with a grand total of 9,376 cylinders.
A special thanks to Abel Navarrette for all
of his hard work and dedication to filling
and analyzing our UHP products.
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Please join us in welcoming Tommy Addison as our new Specialty Gas Lab
Technician. Tommy brings a wealth of
blending and analytical experience from
Scott Specialty Gas, and CONSCI Analytical. Tommy is a great addition to the
team and will assist Danny in pushing
our capabilities to the next level.
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Congratulations to Danny Thomas on
his well-deserved promotion to Specialty
Gas Lab Manager! Danny has been with
TWSCO for 3 years, and has a Bachelors of Science in Microbiology from the
University of Oklahoma.
With our class 1 weights, all of our blends
are directly traceable by weight to the
National Institute of Science and Technology.
New Varian 450-GC
Danny Thomas, Spec Gas Lab Manager
TWSCO Internet Site Yields New Opportunities!
Generating Sales Leads
& Business Development throughout the Internet.
In some cases we have vendors that require us to go online to
pull statements and pay bills. Point being, marketing and technology is becoming an increasingly important advantage within the
sales toolbox, and overall branding scope.
It’s been four years since we last upgraded our TWSCO web
site. We received overwhelmingly positive feedback on our
initial upgrade. Since then, recent technology has outpaced
our last update. From a technological standpoint, we have new
opportunity areas with regards to e-commerce, search engine
optimization, lead generation, database management, e-mail
campaigns, and online bill pay. Our historical approach to market is 99% direct sales and relationship driven, as opposed to
marketing. However, our customers are changing. They are
becoming more technologically savvy, particularly on-line and in
web applications, offering new technological opportunities.
As of February, TWSCO will be launching two (2)
brand new web sites! The first will be our www.twsco.
com site, supporting our overall broad offerings and
a second site www.twsco-specgas.com targeting new
customers within the specialty gas market niche. Both websites
will offer significant marketing upgrades and several new technological applications including internal search engines, 18 “callto-action” customer applications, on-line forms, and e-commerce
that will follow later in the year. Illustrated below and on the next
page is a sample of what the home page of each internet site will
look like and various customer applications thereof.
TWSCO Website
Specialty Gas Website
TWSCO Internet Campaign
Immediately following our new website
releases, TWSCO will experiment with
new marketing technology to launch
“internet campaigns” designed to drive
& track customer traffic to our TWSCO
websites. These internet campaigns are
very specific targeted approaches designed with the latest internet technology to engage search engine optimization, lead generation, and database management
opportunities to support direct sales efforts. During the campaigns, we will be able to pull live data of who has visited our
site and what pages they are viewing, thereby generating a database of potential sales leads that our outside sales team will
follow-up on. We also will be able to specifically track incoming
sales or phone calls that were generated from site visits.
Christmas Party!
Casino
Night
Fun!
Casino Chip Winners!
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Fidel Flores
Clifford Duval
Robert Ashley
Alex Hernandez
Wayne Browne
Employee Anniversaries
June 2009
Years
David Whittlesey
Robert Miller
Michael Rincones
Emigdio Balderas
Gregory Myers
Deborah Mathis
Michael Williams
Luis Rivera
15
8
8
5
5
4
2
1
July 2009
Years
Scott Chenoweth
Daniel Olivares
Patrick Williams
JR Palacios
Wes Morris
Mario Martinez
Farrell Gotch
Richard Vasquez
22
11
11
8
8
6
2
2
August 2009
Years
Ana Torres
Mike Madden
Jody Adamek
Santos Romero
Paul Lundvall
Kazen Coffey
Darren Lindenberg
Norma Coffey
Fidel Flores
Mark Garcia
Michael Sherard
Chris Taylor
Jenifer De La Garza
19
14
14
12
11
10
9
5
4
4
3
2
1
September 2009
Years
Ray Kemp
Vena Ashley
Lucille Thaemar
Tim Murphy
Kevin Johnson
10
9
8
4
2
Joe Johnston
Tracey Kasperlain
TWSCO Makes Donation to Habitat for Humanity
2
2
October 2009
Years
Harry Harris
Judy Bassett
David Sullins
Omar Salazar
Martin Silva
Marvin Giron
Karl Price
Brendon Rand
Clifford Duvall
Kelly Murphy
21
20
19
13
4
4
3
2
2
1
TWSCO and the Chenoweth Family gives back to the community by donating over $30,000 to our neighboring Habitat for Humanity homes being built adjacent to the corporate office. The
organization partners with families looking for a ‘hand-up’ and
helps them build their new home. A typical Habitat home is 3
bedrooms, 1 ½ baths and contains about 1120 square feet.
TWSCO Makes Donation to Operation Comfort
November 2009
Years
Dave Cunningham
Blake Felton
Maura Collins
18
14
2
December 2009
Operation Comfort is a 501c nonprofit philanthropic organization which provides rehabilitative
support programs to our military service members
who have been wounded in Afghanistan or Iraq
Years
that are receiving treatment at Brook Army Medical
27
Center in San Antonio. This year TWSCO donat16
ed welding supplies to an Operation Comfort pro11
gram called “Automotivation” through the Houston Cobra Club.
6
Automotivation provides wounded soldiers recovering from inju4
ries an opportunity to work on various automotive projects to as4
sist with their rehabilitation. On Saturday, December 12th, Wes
3
Morris and the Hous3
ton Cobra Club headed
2
1
south of San Antonio to
deliver donations, supplies and a replica cobra
for this worthy cause.
Adam Foster
John Quinn
January 2010
Dan Chenoweth
Bruce Shoemaker
Jose Vaquerano
Cody Parr
Omar Quintero
Kimberley Rushlow
Eric Mota
Joey Green
Jose Rodriguez
Jose Ramos
TWSCO Makes Donation to GAWDA
Years
12
3
Wings
WINGS was founded in 1999 by two breast cancer survivors.
Imagine that you have been told you have breast cancer. Worse,
you have little or no insurance and no way to pay the average
$98,285 cost for full treatment. WINGS believes no one should
die from breast cancer because they do not have adequate funds
to pursue medical treatment that would allow them to defeat their
cancer and continue to live life to the fullest. The program offers
comprehensive breast cancer screening and treatment at no
charge to the patient. Through their network of 240 physicians,
labs, healthcare and related services WINGS provides FULL
care for $14,373. WINGS relies solely on donations. Ninety-two
percent of the funds go directly to patient treatment and care.
Service Center Promotion!
Tim Murphy was promoted
to Customer Service Center Manager in November!
Tim has been with TWSCO
since September of 2005.
Tim began his career with
TWSCO as a Repair Technician, followed by his entry
into overseeing the welding
equipment repair department. Tim will now combine all of his skill set to
manage both the Service
and Rental departments.
Congratulations Tim!
West Columbia 2010
Citizens of the Year!
WEST COLUMBIA — A couple who
moved to West Columbia six years
ago has left an indelible mark on the
city, one house at a time. Renovating homes, volunteering with local
organizations and their willingness
to help anyone when asked led
West Columbia Chamber of Commerce members to name Darlene
and Bruce Shoemaker as their 2010 Citizens of the Year!
The honor was announced Thursday night during the chamber’s
53rd annual Appreciation Banquet at the West Columbia Civic Center. About 200 people packed into the civic center to attend the
event.
Outstanding Performance
earns Free Movie Tickets!
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This is the 5th consecutive year that TWSCO is offering Free Movie
Tickets to our employees. Since 2006, TWSCO has awarded 1,272
movie tickets for exceptional performance!
Are you ready to Rodeo?
Ask HR for 50% employee carnival
discount packages.
Expecting
Kimberley and Bill Rushlow
are expecting there 1st child due on
June 7, 2010. Congratulations!
Gabriela Olvera
Born June 17, 2009
Congratulations to
Jose Olvera and Ana Lopez
Isabella Amanda Castellano
Born June 22, 2009
Congratulations
to Ben and Carmen Castellano
Layla Balderas
Born November 8th, 2009
Congratulations to
Ego and Christina Balderas!
James Andrew
Born December 21, 2009
Congratulations to
Nicholas Angel Guerra
Born January 15, 2010
Congratulations to
“Izzie”
Dave Cunningham, the proud Grandpa!
JC and Stephanie Guerra
Future TWSCO mascot in training!